Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type
recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s
instructions.
This booklet provides safety warnings and precautions for our service personnel to ensure the safety of
their customers, their machines as well as themselves during maintenance activities. Service personnel
are advised to read this booklet carefully to familiarize themselves with the warnings and precautions
described here before engaging in maintenance activities.
Safety warnings and precautions
Various symbols are used to protect our service personnel and customers from physical danger and
to prevent damage to their property. These symbols are described below:
DANGER: High risk of serious bodily injury or death may result from insufficient attention to or incorrect
compliance with warning messages using this symbol.
WARNING: Serious bodily injury or death may result from insufficient attention to or incorrect compliance
with warning messages using this symbol.
CAUTION: Bodily injury or damage to property may result from insufficient attention to or incorrect
compliance with warning messages using this symbol.
Symbols
The triangle () symbol indicates a warning including danger and caution. The specific point
of attention is shown inside the symbol.
General warning.
Warning of risk of electric shock.
Warning of high temperature.
indicates a prohibited action. The specific prohibition is shown inside the symbol.
General prohibited action.
Disassembly prohibited.
indicates that action is required. The specific action required is shown inside the symbol.
General action required.
Remove the power plug from the wall outlet.
Always ground the copier.
1.Installation Precautions
WARNING
• Do not use a power supply with a voltage other than that specified. Avoid multiple connections to
one outlet: they may cause fire or electric shock. When using an extension cable, always check
that it is adequate for the rated current. .............................................................................................
• Connect the ground wire to a suitable grounding point. Not grounding the copier may cause fire or
electric shock. Connecting the earth wire to an object not approved for the purpose may cause
explosion or electric shock. Never connect the ground cable to any of the following: gas pipes,
lightning rods, ground cables for telephone lines and water pipes or faucets not approved by the
• Do not place the copier on an infirm or angled surface: the copier may tip over, causing injury. .......
• Do not install the copier in a humid or dusty place. This may cause fire or electric shock. ................
• Do not install the copier near a radiator, heater, other heat source or near flammable material.
This may cause fire. .........................................................................................................................
• Allow sufficient space around the copier to allow the ventilation grills to keep the machine as cool
as possible. Insufficient ventilation may cause heat buildup and poor copying performance. ...........
• Always handle the machine by the correct locations when moving it. ...............................................
• Always use anti-toppling and locking devices on copiers so equipped. Failure to do this may cause
the copier to move unexpectedly or topple, leading to injury. ...........................................................
• Avoid inhaling toner or developer excessively. Protect the eyes. If toner or developer is accidentally ingested, drink a lot of water to dilute it in the stomach and obtain medical attention immediately. If it gets into the eyes, rinse immediately with copious amounts of water and obtain medical
• Under no circumstances attempt to bypass or disable safety features including safety mechanisms
and protective circuits. .....................................................................................................................
• Always use parts having the correct specifications. ..........................................................................
• Always use the thermostat or thermal fuse specified in the service manual or other related brochure when replacing them. Using a piece of wire, for example, could lead to fire or other serious
• Handle the charger sections with care. They are charged to high potentials and may cause electric
shock if handled improperly. ............................................................................................................
CAUTION
• Wear safe clothing. If wearing loose clothing or accessories such as ties, make sure they are
safely secured so they will not be caught in rotating sections. ..........................................................
• Use utmost caution when working on a powered machine. Keep away from chains and belts. ........
• Handle the fixing section with care to avoid burns as it can be extremely hot. ..................................
• Check that the fixing unit thermistor, heat and press rollers are clean. Dirt on them can cause
abnormally high temperatures. ........................................................................................................
• Do not remove the ozone filter, if any, from the copier except for routine replacement. ....................
• Do not pull on the AC power cord or connector wires on high-voltage components when removing
them; always hold the plug itself. .....................................................................................................
• Do not route the power cable where it may be stood on or trapped. If necessary, protect it with a
cable cover or other appropriate item. .............................................................................................
• Treat the ends of the wire carefully when installing a new charger wire to avoid electric leaks. ........
• Remove toner completely from electronic components. ...................................................................
• Run wire harnesses carefully so that wires will not be trapped or damaged. ....................................
• After maintenance, always check that all the parts, screws, connectors and wires that were
removed, have been refitted correctly. Special attention should be paid to any forgotten connector,
trapped wire and missing screws. ...................................................................................................
• Check that all the caution labels that should be present on the machine according to the instruction
handbook are clean and not peeling. Replace with new ones if necessary. ......................................
• Handle greases and solvents with care by following the instructions below: .....................................
Use only a small amount of solvent at a time, being careful not to spill. Wipe spills off completely.
Ventilate the room well while using grease or solvents.
Allow applied solvents to evaporate completely before refitting the covers or turning the power switch on.
Always wash hands afterwards.
• Never dispose of toner or toner bottles in fire. Toner may cause sparks when exposed directly to
fire in a furnace, etc. .......................................................................................................................
• Should smoke be seen coming from the copier, remove the power plug from the wall outlet imme-
1-1-2 Parts names............................................................................................................................................1-1-3
1-1-4 Drive system ...........................................................................................................................................1-1-6
1-3-1 Unpacking and installation......................................................................................................................1-3-1
1-3-3 Installing the paper feeder (option) .........................................................................................................1-3-7
1-3-4 Installing the DP (option).........................................................................................................................1-3-9
1-3-5 Installing the duplex unit (option) ..........................................................................................................1-3-13
1-3-6 Installing the drawer heater (option) .....................................................................................................1-3-16
1-3-7 Installing the key counter (option) .........................................................................................................1-3-19
1-3-8 Installing the finisher (option) ................................................................................................................1-3-22
1-3-9 Installing the job separator (option).......................................................................................................1-3-30
1-3-10 Installing the fax system (option) ..........................................................................................................1-3-35
1-3-11 Installing the scan system (option)........................................................................................................1-3-43
1-3-12 Installing the hard disk (option) .............................................................................................................1-3-45
(6) Checking the total counter and printing out the counter report .......................................................1-4-60
(7) Status report print out......................................................................................................................1-4-60
(8) Language selection function............................................................................................................1-4-60
1-5 Troubleshooting
1-5-1 Paper misfeed detection .........................................................................................................................1-5-1
(1) Paper misfeed indication ...................................................................................................................1-5-1
(2) Paper misfeed detection conditions ..................................................................................................1-5-2
(3) Paper misfeeds .................................................................................................................................1-5-7
(1) No image appears (entirely white)...................................................................................................1-5-27
(2) No image appears (entirely black)...................................................................................................1-5-27
(3) Image is too light. ............................................................................................................................1-5-28
2DA/2DB-1
1-5-4 Electric problems ..................................................................................................................................1-5-34
(4) Background is visible.......................................................................................................................1-5-28
(5) A white line appears longitudinally. .................................................................................................1-5-28
(6) A black line appears longitudinally. .................................................................................................1-5-29
(7) A black line appears laterally...........................................................................................................1-5-29
(8) One side of the copy image is darker than the other.......................................................................1-5-29
(9) Black dots appear on the image......................................................................................................1-5-30
(10) Image is blurred...............................................................................................................................1-5-30
(11) The leading edge of the image is consistently misaligned with the original. ...................................1-5-30
(12) The leading edge of the image is sporadically misaligned with the original....................................1-5-31
(13) Paper creases. ................................................................................................................................1-5-31
(15) Image is partly missing....................................................................................................................1-5-32
(16) Fixing is poor. ..................................................................................................................................1-5-32
(17) Image is out of focus. ......................................................................................................................1-5-32
(18) Image center does not align with the original center. ......................................................................1-5-33
(1) The machine does not operate when the power switch is turned on. .............................................1-5-34
(2) The drive motor does not operate (C2000). ....................................................................................1-5-34
(3) The registration motor does not operate. ........................................................................................1-5-34
(4) The exit motor does not operate. ....................................................................................................1-5-34
(5) The scanner motor does not operate. .............................................................................................1-5-35
(6) Cooling fan motor 1 does not operate.............................................................................................1-5-35
(7) Cooling fan motor 2 does not operate.............................................................................................1-5-35
(8) Cooling fan motor 3 does not operate.............................................................................................1-5-35
(9) The drawer drive motor* does not operate....................................................................................
(10) The paper feed clutch does not operate..........................................................................................1-5-35
(11) The bypass paper feed solenoid does not operate. ........................................................................1-5-35
(12) The drawer paper feed clutch* doesnot operate. ............................................................................1-5-36
(13) The cleaning lamp does not turn on. ...............................................................................................1-5-36
(14) The exposure lampdoes not turn on................................................................................................1-5-36
(15) The exposure lampdoes not turn off................................................................................................1-5-36
(16) The fixing heater does not turn on (C6000).....................................................................................1-5-36
(17) The fixing heater does not turn off...................................................................................................1-5-36
(18) Main charging is notperformed........................................................................................................1-5-36
(19) Transfer charging is not performed. ................................................................................................1-5-37
(20) No developing bias is output. ..........................................................................................................1-5-37
(21) The original size is not detected......................................................................................................1-5-37
(22) The original size is not detected correctly. ......................................................................................1-5-37
(23) The message requesting paper to be loaded is shown when paper is present in the drawer 1......1-5-37
(24) The message requesting paper to be loaded is shown when paper is present in the drawer 2*. ...1-5-37
(25) The size of paper in the drawer 1 is not displayed correctly. ..........................................................1-5-37
(26) The size of paper in the drawer 2* is not displayed correctly. .........................................................1-5-37
(27) A paper jam in the paper feed, paper conveying or fixing section is indicated when
the power switch is turned on..........................................................................................................1-5-38
(28) The message requesting covers to be closed is displayed when the front cover and
left cover are closed. .......................................................................................................................1-5-38
(1) No primary paper feed.....................................................................................................................1-5-39
(2) No secondary paper feed. ...............................................................................................................1-5-39
(3) Skewed paper feed. ........................................................................................................................1-5-39
(4) The scanner does not travel.................................................................................................
(5) Multiple sheets of paper are fed at one time. ..................................................................................1-5-39
(6) Paper jams. .....................................................................................................................................1-5-39
(7) Toner drops on the paper conveying path.......................................................................................1-5-40
(8) Abnormal noise is heard..................................................................................................................1-5-40
..1-5-35
...........1-5-39
2DA/2DB-1
1-6 Assembly and Disassembly
1-6-1 Precautions for assembly and disassembly............................................................................................1-6-1
(2) Running a maintenance item.............................................................................................................1-6-2
1-6-2 Paper feed section..................................................................................................................................1-6-3
(1) Detaching and refitting the separation pulley....................................................................................1-6-3
(2) Detaching and refitting the forwarding pulley and paper feed pulley.................................................1-6-5
(3) Detaching and refitting the feed roller (20 ppm model only)..............................................................1-6-7
(4) Detaching and refitting the drawer separation pulley (20 ppm model only) ......................................1-6-8
(5) Detaching and refitting the drawer forwarding pulley and drawer paper feed pulley
(20 ppm model only)..........................................................................................................................1-6-9
(6) Detaching and refitting the paper conveying unit ............................................................................1-6-11
(7) Detaching and refitting the bypass paper feed pulley and bypass separation pad .........................1-6-13
(8) Detaching and refitting the registration left roller.............................................................................1-6-15
(9) Detaching and refitting the registration cleaner...............................................................................1-6-15
(10) Adjustment after roller and clutch replacement ...............................................................................1-6-16
(10-1) Adjusting the leading edge registration of image printing........................................................1-6-16
(10-2) Adjusting the leading edge registration for memory image printing ........................................1-6-17
(10-3) Adjusting the center line of image printing ..............................................................................1-6-18
(10-4) Adjusting the trailing edge margin of image printing ...............................................................1-6-19
(10-5) Adjusting the margins for printing............................................................................................1-6-20
(10-6) Adjusting the amount of slack in the paper .............................................................................1-6-21
(1) Detaching and refitting the developing unit .....................................................................................1-6-41
1-6-6 Transfer section ....................................................................................................................................1-6-42
(1) Detaching and refitting the transfer roller ........................................................................................1-6-42
1-7-4 Remarks on PCBs replacement..............................................................................................................1-7-3
2DA/2DB-1
2-1 Mechanical construction
2-1-1 Paper feed section..................................................................................................................................2-1-1
(1) Original scanning...............................................................................................................................2-1-5
(1) Paper conveying operation in duplex copying.................................................................................2-1-19
2-2 Electrical Parts Layout
2-2-1 Electrical parts layout..............................................................................................................................2-2-1
(4) Other electrical components..............................................................................................................2-2-5
2-3 Operation of the PWBs
2-3-1 Power source PCB..................................................................................................................................2-3-1
2-3-2 Main PCB................................................................................................................................................2-3-4
2-3-5 Operation unit PCB...............................................................................................................................2-3-18
Chart of image adjustment procedures...................................................................................................2-4-5
Maintenance parts list.............................................................................................................................2-4-8
Note the following when handling or storing the drum.
When removing the drum unit, never expose the drum surface to strong direct light.
Keep the drum at an ambient temperature between -20°C/-4°F and 55°C/131°F and at a relative humidity not higher than
90% RH. Avoid abrupt changes in temperature and humidity.
Avoid exposure to any substance which is harmful to or may affect the quality of the drum.
Do not touch the drum surface with any object. Should it be touched by hands or stained with oil, clean it.
1-2-2 Toner
Store the toner in a cool, dark place. Avoid direct light and high humidity.
1-2-1
2DA/2DB-1
1-2-3 Installation environment
1. Temperature: 10 - 32.5°C/50 - 90.5°F
2. Humidity: 15 - 80%RH
3. Power supply: 120 V AC, 9.0 A
220 - 240 V AC, 5.0 A
4. Power source frequency: 50 Hz ±0.3%/60 Hz ±0.3%
5. Installation location
Avoid direct sunlight or bright lighting. Ensure that the photoconductor will not be exposed to direct sunlight or
other strong light when removing paper jams.
Avoid extremes of temperature and humidity, abrupt ambient temperature changes, and hot or cold air directed
onto the machine.
Avoid dust and vibration.
Choose a surface capable of supporting the weight of the machine.
Place the machine on a level surface (maximum allowance inclination: 1
Avoid air-borne substances that may adversely affect the machine or degrade the photoconductor, such as mercury, acidic of alkaline vapors, inorganic gasses, NOx, SOx gases and chlorine-based organic solvents.
Select a room with good ventilation.
6. Allow sufficient access for proper operation and maintenance of the machine.
20. Operation guide
Cassette size sheet
Paper protection bag
Error code label
Inspection report
20 ppm model
2DA/2DB
1. MFP
2. Power cord
3. Toner container
4. Outer case
5. Lower left pad
6. Lower right pad
7. Upper left pad
8. Upper right pad
9. Inner frame
* Place the machine on a level surface.
Figure 1-3-1b Unpacking
10. Left spacer
11. Rear spacer
12. Rear pad
13. Skid
14. Belt
15. Eject sheet
16. Machine cover
17. Bar code labels
18. Top sheet
19. Original holder
(Asia and Oceania)
20. Front pad
21. Operation guide
Cassette size sheet
Paper protection bag
Error code label
Inspection report
1-3-3
2DA/2DB
Install the optional paper feeder.
1. Install the optional paper feeder as necessary (see pages 1-3-7 to 1-3-8).
Remove the tapes and pins.
1. Remove the ten tapes (16 ppm model).
Remove the fifteen tapes (20 ppm model)..
16 ppm model
Ta pe s
Ta pe s
20 ppm model
Ta pe s
Ta pe s
Ta pe
Ta pe
Ta pe
Ta pe s
Ta pe
Ta pe
Ta pe s
2. Remove the two pins for light source unit.
1-3-4
Ta pe s
Ta pe s
Figure 1-3-2
Pins
Figure 1-3-3
Install the original cover or the optional DP.
1. Install the original cover or optional DP (see pages 1-3-9 to 1-3-12 when installing the DP).
Install the optional duplex unit.
1. Install the optional duplex unit as necessary (see pages 1-3-13 to 1-3-15).
Install the optional finisher or job separator.
1. Install the optional finisher or job separator as necessary (see pages 1-3-22 to 1-3-34).
Install the toner container.
Toner container release lever
1. Open the front cover.
2. Tap the top of the toner container five to six
times.
3. Shake the toner container approximately 10
times in the horizontal direction to stir toner.
4. Turn the toner container release lever and
gently push the toner container into the
MFP.
*Push the container all the way into the MFP
until it locks in place.
5. Restore the toner container release lever.
6. Close the front cover.
2DA/2DB-1
Toner container
Figure 1-3-4
Connect the power cord.
1. Connect the power cord to the connector on the MFP.
2. Insert the power plug into the wall outlet and turn the power switch on.
Installing the toner (maintenance item U130).
1. Enter the maintenance mode by entering "10871087" using the numeric keys.
2. Enter "130" using the numeric keys and press the start key.
3. Select the"EXECUTE" using the up/down cursor keys
4. Press the start key to execute the maintenance item.
Installation of toner starts and time (minutes) is indicated until the installation ends.
5. When the installation is complete, "FINISHED" will be displayed if the installation is successful or "NG" will be
displayed if it has failed.
If "NG" is displayed, check to see if the toner container contains toner and to see if the toner container sensor
malfunctions and then try again.
6. Press the stop/clear key.
1-3-5
2DA/2DB-3.0
Load paper.
1. Load paper in the drawer.
Output an own-status report (maintenance item U000).
1. Enter "000" using the numeric keys and
press the start key.
2. Select "MAINTENANCE" and press the start
key to output a list of the current settings of
the maintenance items.
3. Press the stop/clear key.
Exit maintenance mode.
1. Enter "001" using the numeric keys and press the start key.
The machine exits the maintenance mode.
Make test copies.
1. Place an original and make test copies.
End of installation.
1-3-2 Setting initial copy modes
Factory settings are as follows:
Maintenance
item No.
U253Switching between double and single countsDouble count
U254Turning auto start function on/offON
U258Switching copy operation at toner empty detectionSINGLE MODE
U260Changing the copy count timingAfter ejection
U264Setting the display order of the dateMonth/Day/Year (Inch specifications)
U277Setting auto aplication change time30
U326Setting the black line cleaning indicationON
ContentsFactory setting
Day/Month/Year (Metric specifications)
1-3-6
U342Setting the ejection restrictionON
U343Switching between duplex/simplex copy modeOFF
U344Setting preheat/energy saver modeENERGY STAR
1-3-3 Installing the paper feeder (option)
<Procedure>
1. Place the MFP on the paper feeder by aligning the positioning insertion sections of the
MFP with the positioning pins at the rear
part of the paper feeder.
* When placing the MFP, take care not to hit
the MFP against the drawer, the pins or
ground plate of the paper feeder.
For stacking paper feeders for use:
Stack a paper feeder on another paper feeder by
aligning the positioning insertion sections of the
first paper feeder with the positioning pins at the
rear part of the second paper feeder.
(For 16 ppm model, three paper feeders can be
added.
For 20 ppm model, two paper feeders can be
added.)
2DA/2DB-1
Positioning pins
Paper feeder
Figure 1-3-5
Positioning
pins
Positioning
pins
2. If a type of paper that is not included in the
specifications for the standard sheet cassette size is used, replace the cassette size
sheet indication with the supplied one.
3. Insert the MFP power plug into the wall outlet and turn the power switch on. Load paper
in the drawer and make test copies to check
the operation.
Figure 1-3-6
Cassette size
sheet indication
Figure 1-3-7
1-3-7
2DA/2DB-1
Adjusting the leading edge timing
1. Run maintenance mode 034.
Select ADJ, RCL ON TIMING and press the start key.
First optional cassette: Select RCL T1.
Second optional cassette: Select RCL T2.
Third optional cassette: Select RCL T3.
For models equipped with two standard cassettes, adjust only RCL T2 and RCL T3.
Press the Interrupt key to output the test pattern and check the image. If an adequate image cannot be obtained,
carry out the following adjustment.
2. If a test pattern a is obtained, increase the adjustment value.
If a test pattern b is obtained, decrease the adjustment value.
Setting range: -5.0 - +10.0
Changing the value by one moves the leading edge by 0.1 mm.
3. Output the test pattern again.
4. Repeat steps 2 and 3 until an adequate image is obtained.
Adequate imageTest pattern aTest pattern b
Figure 1-3-8-1
Adjusting the center line
1. Run maintenance mode 034.
Select ADJ, LSU OUT TIMING and press the start key.
First optional cassette: Select LSU T1.
Second optional cassette: Select LSU T2.
Third optional cassette: Select LSU T3.
For models equipped with two standard cassettes, adjust only LSU T2 and LSU T3.
Press the Interrupt key to output the test pattern and check the image. If an adequate image cannot be obtained,
carry out the following adjustment.
2. If a test pattern a is obtained, increase the adjustment value.
If a test pattern b is obtained, decrease the adjustment value.
Setting range: -7.0 - +10.0
Changing the value by one moves the center line by 0.1 mm.
3. Output the test pattern again.
4. Repeat steps 2 and 3 until an adequate image is obtained.
1-3-8
Adequate imageTest pattern aTest pattern b
Figure 1-3-8-2
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