Virgin Mobile USA, L.P. The ―Virgin‖ name and the Virgin signature logo are registered
trademarks of Virgin Enterprises Limited and are used under license. All other trademarks are
the property of their respective owners. KYOCERA is a registered trademark of Kyocera
Corporation.
Table of Contents
Get Started ................................................................................................................................ 1
Your Phone at a Glance ......................................................................................................... 2
Set Up Your Phone................................................................................................................. 3
Activate Your Phone ............................................................................................................... 4
Create Your Account and Pick Your Plan ............................................................................ 4
Program Your Phone .......................................................................................................... 4
Index .........................................................................................................................................96
TOC vi
Get Started
This section gives you all the information you need to set up your phone and use your service
the first time.
Your Phone at a Glance
Set Up Your Phone
Activate Your Phone
Account Management
Set Up Voicemail
Customer Support
Directory Assistance 411
Get Started 1
Your Phone at a Glance
The following illustration outlines your phone‘s primary external features.
Get Started 2
Set Up Your Phone
You must first install and charge the battery to begin setting up your phone.
1. Install the battery.
Hook your fingernail into the slot at the bottom of the battery cover and lift the cover
off gently (Figure ).
Insert the battery, contacts end first, and gently press into place (Figure ).
Replace the cover, making sure all the locking tabs of the cover are seated with no
gaps (Figure ).
Get Started 3
2. Charge your battery.
Plug the USB connector into the charger/accessory jack on the lower left side of your
phone.
Plug the AC adapter into an electrical outlet.
Note: Your phone‘s battery should have enough charge for your phone to turn on and find a
signal, set up your voicemail, and make a call. You should fully charge your battery as
soon as possible.
3. Press to turn the phone on.
If your phone is activated, it will search for service and enter standby mode.
If your phone is not yet activated, please refer to your ―Activate Your Service and
Phone‖ guide for more information.
Activate Your Phone
Find out information about activating your phone.
Create Your Account and Pick Your Plan
Program Your Phone
Create Your Account and Pick Your Plan
1. From your computer, visit virginmobileusa.com and click on Activate.
2. Choose an activation option and click Next. Then enter your zip and click Next.
3. When prompted, enter the serial number (MEID DEC) printed on the sticker located on
the back of your phone in the battery compartment and click Next.
4. Follow the remaining instructions to choose your plan and select a payment method.
5. Follow the activation instructions below after creating your account in order to be able to
start using your phone.
Program Your Phone
After completing the account set up on virginmobileusa.com, simply turn your phone on. Your
phone is designed to activate automatically.
Note: If you are swapping from another payLo phone to a new one, be sure you turn off the old
phone before swapping the serial number (MEID). Once the MEID swap is complete,
turn on the new phone and the programming information will be pushed automatically to
your phone.
Get Started 4
You can also manually start the activation process by pressing > Settings > Others > Data Settings > Update Data Profile.
If your phone was previously programmed with a different phone number, you will need to follow
these steps to program your phone:
1. On the display screen, enter ##25327#, and then enter your access code.
2. The message ―WARNING! Do you want to reset your phone‘s network settings and still retain your personal information?‖ will appear.
3. Press YES (left softkey). The phone will power off and then power on again and program
itself automatically.
If you experience any issues activating your phone, check to make sure you are in a network
coverage area. Power your phone off and then power it back on. The phone should program
itself automatically. If you are still experiencing issues, call Customer Care at 1-888-322-1122.
Account Management
Find out information about managing your account.
Managing Your Account
Top-Up Your Account
Managing Your Account
Manage your account from your phone or your computer.
From Your Phone
Dial *86 on your phone or press > My Account to access your account menu, where you
can do any of the following things:
● Check your minutes
● Add money (Top-Up)
● Changes plans... a lot more
From Your Computer
Log in with your phone number and Account PIN at virginmobileusa.com where you can do
everything above, and more.
Top-Up Your Account
Buy Top-Up cards at thousands of retailers. Or, make it real easy by registering your credit/debit
card or PayPal account.
Get Started 5
Auto Top-Up
Auto Top-Up is the easiest way to keep your service working, Set it to Top-Up your account
once a month so you can keep emailing, IMing, Tweeting with Twitter, surfing, and talking. No
interruptions, no sweat. Activate Auto Top-Up and adjust your settings anytime by logging at
virginmobileusa.com.
One-time Top-Ups
From Your Phone:
Dial *729 on your phone or press > My Account > Top-Up.
From Your Computer:
If you don‘t want to set Auto Top-Up, you can still log in at virginmobileusa.com whenever you
need a quick Top-Up.
Set Up Voicemail
Your phone automatically transfers all unanswered calls to your voicemail, even if your phone is
in use or turned off. You should set up your voicemail and personal greeting as soon as your
phone is activated. Always use a password to protect against unauthorized access.
1. From standby mode, press and hold in standby mode to dial your voicemail
number.
Create your password.
Record your name announcement.
Record your greeting.
Note: Voicemail Password – It is strongly recommended that you create a password when
setting up your voicemail to protect against unauthorized access. Without a password,
anyone who has access to your phone is able to access your voicemail messages.
For more information about using your voicemail, see Voicemail.
Customer Support
Contact Virgin Mobile Customer Care for information about your phone, account history, call
coverage area, and specific features available to you.
For questions about the phone features, refer to the materials provided with your phone, or visit
virginmobileusa.com.
Directory Assistance 411
Directory Assistance 411 gives you access to a variety of services and information, including
residential, business, and government listings; movie listings or show times; driving directions,
restaurant reservations, and major local event information. There is a per-call charge to use
Directory Assistance 411, and you will be billed for airtime.
● Dial 411 from your payLo phone.
For more information or to see the latest in services, visit virginmobileusa.com.
Get Started 7
Phone Basics
Your phone is packed with features that simplify your life and expand your ability to stay
connected to the people and information that are important to you. The topics in this section will
introduce the basic functions and features of your phone.
Tip:Phone Software Upgrades - Updates to your phone‘s software may become available
from time to time. payLo will automatically upload critical updates to your phone. You
can also use the menu to check for and download updates. Press > Tools > Update Phone > Update Firmware to search for and download available updates.
Your Phone‘s Layout
Turn Your Phone On and Off
Battery and Charger
View the Display Screen
Navigate Through the Menus
Display Your Phone Number
Enter Text
Simple Data Exchange
Phone Basics 8
Your Phone’s Layout
The illustrations and descriptions below outline your phone‘s basic layout.
Phone Basics 9
Key Functions
●
Earpiece
●Main Screen displays all the information needed to operate your phone, such as the call
status, the Contacts list, the date and time, and the signal and battery strength.
●OK Key () lets you access the phone‘s menus and select the highlighted choice
when navigating through a menu.
●Camera Key () lets you access the Photos menu. Press and hold to activate the
camera mode and take pictures.
●Talk Key () allows you to place or receive calls, answer Call Waiting or activate
Automatic Speech Recognition (ASR).
● Speaker Key () lets you place or receive calls in speakerphone mode, turn the
speakerphone on and off during a call, or activate Automatic Speech Recognition (ASR).
●Emergency Contacts Key () lets you access your In Case of Emergency (ICE)
contacts. See ICE Contacts.
●Microphone allows other callers to hear you clearly when you are speaking to them.
lets you hear the caller and automated prompts.
● Softkeys () let you select softkey actions or menu items corresponding to the
bottom left and right lines on the screen.
●Navigation Keyscrolls through the phone‘s menu options and acts as a shortcut key in
standby mode. These keys can be reassigned to create customized shortcuts. See
Navigation Key Shortcuts.
●Back Key () deletes characters from the display in text input mode. When in a menu,
pressing it returns you to the previous menu. This key also allows you to return to the
previous screen in a data session.
●End/Power Key () lets you turn the phone on or off, end a call, or cancel your input
and return to standby mode.
● Keypad lets you enter numbers, letters, and characters, and perform functions.
● Emergency Call Key () lets you call 911 immediately.
● LED Indicator shows your phone‘s status at a glance.
● Volume Button allows you to adjust the ringtone volume in standby mode or the voice
volume during a call.
Phone Basics 10
●Outer Screenlets you monitor the phone‘s status and see who is calling without
opening the phone.
●Charger/Accessory Jack allows you to connect a compatible charging cable or USB
data cable (not included).
● Camera Lens, as part of the built-in camera, lets you take pictures.
● Speaker lets you hear the different ringtones and sounds. The speaker also lets you
hear the caller‗s voice in speakerphone mode.
● Headset Jack allows you to plug in an optional headset for convenient, hands-free
conversations.
●Internal Antennas facilitate reception and transmission. To maximize performance, do
not obstruct while using the phone.
● Battery Cover Slot lets you open the battery cover to replace the battery.
CAUTION! Inserting an accessory into the incorrect jack may damage the phone.
Turn Your Phone On and Off
The instructions below explain how to turn your phone on and off.
Turn Your Phone On
► Open the phone and press .
Turn Your Phone Off
► Open the phone and press and hold for two seconds until you see the powering-
down animation on the main screen.
Battery and Charger
Warning:Use only Kyocera-approved batteries and chargers with your phone. The failure
to use a Kyocera-approved battery and charger may increase the risk that your
phone will overheat, catch fire, or explode, resulting in serious bodily injury,
death, or property damage.
Battery Capacity
Your phone is equipped with a Lithium Ion (Li-Ion) battery. It allows you to recharge your battery
before it is fully drained.
For a quick check of your battery level, glance at the battery charge indicator located in the
upper right corner of your phone‘s display screen. When there are approximately five minutes of
talk time left, the battery icon () turns red and the phone sounds a warning tone.
Phone Basics 11
Service Icon
Description
Signal Strength - Your phone‘s current signal strength. (More bars
= stronger signal.)
No Service - Your phone cannot find a usable signal.
Data Service Available - Data service is available. When active,
the icon is animated.
Data Service Dormant - Data service is currently dormant.
Data Service Unavailable - Data service is currently unavailable.
After an additional five minutes or so, the phone sounds a warning tone three times and then
turns off.
Note: Long backlight settings, searching for service, vibrate mode, browser use, and other
variables may reduce the battery‘s talk and standby times.
Tip:Watch your phone‘s battery level indicator and charge the battery before it runs out of
power.
Install the Battery
► See Set Up Your Phone.
Remove the Battery
1. Make sure the power is off so that you don‘t lose any stored numbers or messages.
2. Hook your fingernail into the slot at the bottom of the battery cover and lift the cover off
gently.
3. Remove the battery from the phone and replace the cover.
Warning: Do not handle a damaged or leaking Li-Ion battery as you can be burned.
View the Display Screen
The status bar at the top of your phone‘s display screen provides information about your
phone‘s status and options. The following tables identify the symbols you‘ll see on your phone‘s
display screen.
Tip: To view a list of your phone‘s icons and descriptions, from the main menu select
Settings > Phone Info > Icon Glossary.
Phone Basics 12
Status Icon
Description
Missed Call - You have one or more missed voice calls.
Battery - Your phone‘s current battery charge level. (The icon to the
left shows the battery is fully charged.) The icon is animated while
the battery is charging.
Location On - Your phone‘s location feature is on and available for
location-based services such as GPS Navigation.
Location Off - Your phone‘s location feature is off. Your location is
available only for 911.
Silence All - Your phone‘s sound is turned off.
Vibrate All - Your phone‘s sound is turned off but vibrate is turned
on.
Ringtone Off - Your phone‘s ringtone is turned off.
1 Beep - A beep sounds when you receive an incoming call, a
message, etc.
1 Beep & Vibrate - 1 Beep and vibrate are set.
Ringtone & Vibrate - The volume level is set to between 1 and 8
and vibrate is turned on.
Messaging and
Alert Icon
Description
New Messages - You have one or more new messages waiting.
New Voicemail - You have one or more new voicemail messages
waiting.
Urgent Messages - You have one or more new urgent messages
waiting.
Multiple Alerts - You have different kinds of alerts waiting.
Urgent Multiple Alerts - You have different kinds of alerts
(including urgent messages) waiting.
Application Alerts - You have alert messages from Java
applications activated in the background.
Bluetooth Icon
Description
Visible - Your phone is discoverable by (visible to) other Bluetooth
devices.
Connected - Your phone is connected to a Bluetooth device.
Phone Basics 13
Enabled - Your phone‘s Bluetooth feature is enabled.
Camera Icon
Description
Beach/Snow Mode - The picture mode is set to Beach/Snow.
Scenery Mode - The picture mode is set to Scenery.
Mirror Image Mode - The picture mode is set to Mirror Image.
Night/Dark Mode - The picture mode is set to Night/Dark.
Self-Timer (5 Seconds) - The self-timer is set to 5 seconds.
Self-Timer (10 Seconds) - The self-timer is set to 10 seconds.
Multiple Shots - The multiple shots function is enabled.
Camera Resolution (2.0M) - The camera is set to 2-megapixel
resolution (1200x1600).
Camera Resolution (1.3M) - The camera is set to 1.3-megapixel
resolution (960x1280).
Camera Resolution (0.3M) - The camera is set to 0.3-megapixel
resolution (480x640).
Camera Resolution (0.1M) - The camera is set to 0.1-megapixel
resolution (240x320).
Other Icon
Description
TTY - Your phone is connected to a TTY device.
Alarm - An alarm or countdown is set.
Calendar - You have event notifications.
HAC Enabled - Your phone‘s HAC (hearing aid compatibility)
setting is enabled.
Multitasking Virtual Machine - Java applications are running. The
number next to the plus sign indicates the number of running
applications.
Note: The above icons will blink while your phone is communicating with a Bluetooth device.
Phone Basics 14
Navigate Through the Menus
The navigation key on your phone lets you scroll through onscreen items. To navigate through a
menu, press the navigation key up or down.
Many menus feature a scroll bar on the right to help you keep track of your position in the menu.
Select Menu Items
As you navigate through the menu, menu options are highlighted. Select any option by
highlighting it and pressing . If the option is numbered, you can select it by pressing the
corresponding number on the phone‘s keypad.
For example, to view the Icon Glossary screen:
1. Press to access the main menu.
2. Select Settings by highlighting it and pressing .
3. Select Phone Info by highlighting it and pressing .
4. Select Icon Glossary by highlighting it and pressing .
For the purposes of this guide, the above steps condense into:
► Press > Settings > Phone Info > Icon Glossary.
Back Up Within a Menu
To go to the previous menu:
► Press .
To return to standby mode:
► Press .
Display Your Phone Number
You can display your phone number and other information about your phone and account.
► Press > Settings > Phone Info > My Phone#.
Enter Text
You can type on your phone using various input modes.
Phone Basics 15
Select a Text Input Mode
T9 Text Input
Abc Mode
Set Text Entry Options
Select a Text Input Mode
Your phone provides convenient ways to enter letters, numbers, and symbols whenever you are
prompted to enter text.
1. From a screen where you can enter text, press OPTIONS (right softkey) to change the
text mode. (If you are in the message entry screen, press OPTIONS [right softkey] >
Text Mode.)
2. Select one of the following options:
Abc to enter characters by using the alphabet mode. See Abc Mode.
T9Word to enter text using a predictive text system that reduces the number of key
presses required while entering a word.
123 to enter numeric characters.
Symbols to enter symbols.
Smileys to enter smile icons.
Emoticonsto enter ―emoticons.‖ (This is available, for example, when composing a
message or when editing a Schedule or To Do description in Calendar.)
Paste List to paste copied or cut text (if applicable).
Web Shortcuts to enter Web shortcuts (for example, www., http://, or .com).
Text Options to display the text entry options menu (if applicable). See Set Text
Entry Options.
Tip: When entering text, press to change the capitalization style as Abc > ABC > abc
(ABC mode), or as T9Word > T9WORD > T9word (T9Word mode). The selected style
is displayed in the bottom-right corner of the screen, above the right softkey label (if
applicable).
T9 Text Input
T9 Text Input lets you enter text by pressing keys just once per letter. To select the T9 Word
mode when entering text, see Select a Text Input Mode.
Phone Basics 16
T9 Text Input uses an intuitive word database to analyze the letters you enter and create a
suitable word. (The word may change as you type.)
1. Select the T9Word text input mode.
2. Press the corresponding keys once per letter to enter a word. (For example, to enter the
word ―Bill,‖ press .) (If you make a mistake, press to
erase a single character. Press and hold to erase an entire word.)
If the word you want is not displayed after you have entered all the letters, press the navigation
key to scroll through additional word selections. To accept a word and insert a space, press
.
Add a Word to the T9 Database
If a word you want to enter is not displayed in a T9 word choice list when you are using T9 Input,
add it to the database.
1. While you are in T9Word mode, enter a letter. (A word choice list opens.)
2. Scroll down the list and select <Add Word>.
3. Enter a word and press SAVE (left softkey). The word will appear as an option the next
time you scroll through options during T9 Text Input.
For more information about T9 Text Input, visit the Nuance website at nuance.com/t9/xt9/.
Abc Mode
In Abc mode, also known as multi-tap entry, you press keys one, two, three, or four times to
enter the letters you see on the keypad.
By default, the first letter of a sentence is capitalized and the following letters are lowercased.
To switch between lowercase and uppercase, press the key. After a character is entered,
the cursor automatically advances to the next space after two seconds or when you enter a
character on a different key.
1. Select the Abc text input mode. See Select a Text Input Mode.
2. Press the corresponding key repeatedly until the correct letter appears. For example, to
enter ―Abc,‖ press once for ―a,‖ twice for ―b,‖ and three times for ―c.‖
Set Text Entry Options
The text entry options menu allows you to specify a suitable feature during the text entry
process. Note that some of the options are applicable to T9Word mode only.
1. When entering text, press OPTIONS (right softkey) > Text Options.
Phone Basics 17
– or –
From standby mode, press > Settings > Text Entry.
2. Highlight an option and press .
Word Complete to suggest possible words based on letters you have entered.
Next Word Complete to automatically display the word that may follow the current
text input.
Phrase Complete to set the phone to predict possible phrases after one word with a
space is entered.
Word Scan to allow the predictive text input system to recognize words by searching
Contacts.
Word Choice List to select whether to display the word choice list.
Input Language to select the language to enter (English or Spanish).
My Words to edit or delete custom words you have added to the predictive text
database.
Add Word to store words that you frequently use.
Select Text to select text for copying, cutting or adding (if applicable).
Delete All to delete all text (if applicable).
Help to view the T9 instructions.
Simple Data Exchange
This feature makes it easy to select certain information in a message or calendar event and
automatically save it or use it in a related application.
Simple Data Exchange works with these types of information:
● Email addresses
● Street addresses
● Phone numbers
● Web addresses (URLs)
Email Address Options
► Highlight an email address, press , and then select an option:
Phone Basics 18
Send Message to select Message. The messaging application will open and the
email address will appear as the message‘s recipient.
Share to select Message. The messaging application will open and the email
address will appear in the message body.
Save to Contacts to save the email address in Contacts.
Contact Details to display the Contacts entry if the email address is already saved
in Contacts.
Street Address Options
► Highlight a street address, press , and select an option:
Share to select Message. The messaging application will open and the address will
appear in the message body.
Save to Contacts to save the address in Contacts.
Phone Number Options
► Highlight a phone number, press , and then select an option:
Call to call the phone number.
Prepend to prepend a number to the phone number.
Send Message to send a message to the phone number. The messaging application
will open and the phone number will appear as the message‘s recipient.
Share to select Message. The messaging application will open and the phone
number will appear in the message body.
Save to Contacts to save the phone number in Contacts.
Contact Details to display the Contacts entry if the phone number is already saved
in Contacts.
Web Address (URL) Options
► Highlight a Web address (URL), press , and select an option:
Browse to open the browser to the Web page.
Share to select Message. The messaging application will open and the Web
address will appear in the message body.
Save to Contacts to save the Web address in Contacts.
Phone Basics 19
Phone Calls & Settings
With the network and your phone‘s calling feature, you can enjoy clear calling across the
country. This section explains the features related to phone calls.
Make Phone Calls
Receive Phone Calls
End Phone Calls
Missed Call Notification
Voicemail
Phone Call Options
Phone Call Settings
Make Phone Calls
There are several convenient ways to place calls from your phone.
Call Using the Phone Keypad
Call From Call History
Call From Contacts
Call Using the Plus (+) Code
Call Using a Speed Dial Number
Call Using Abbreviated Dialing Features
Call a Phone Number With Pauses
Call a Phone Number in a Message
Call Emergency Numbers
Call Using the Phone Keypad
The most ―traditional‖ way to place a call is by using the phone‘s keypad.
1. Enter a phone number from standby mode. (If you make a mistake while dialing, press
to erase the numbers.)
2. Press or .
Phone Calls & Settings 20
3. Press when you are finished.
Call From Call History
Place a call to the numbers in your Call History.
1. Press > CallHistory.
– or –
Press in standby mode.
2. Highlight an entry and press .
Tip: To redial your last outgoing call, press twice.
Note: You cannot make calls from Call History to entries identified as No Caller ID, Private
(Restricted ID), or Unavailable ID.
Call From Contacts
Place a call to the numbers stored in your Contacts.
1. From standby mode, press CONTACTS (right softkey).
2. Highlight the entry you want to call.
3. Press to dial the entry‘s default phone number.
– or –
To dial another number from the same entry, press to select the entry, highlight a
number, and then press .
Call Using the Plus (+) Code
When placing international calls, use Plus Code Dialing to automatically enter the international
access code for your location (for example, 011 for international calls made from the U.S.).
1. Press and hold to display ―+‖ on your phone screen.
2. Enter the country code and phone number, and then press . (The phone
automatically prepends the access code for international dialing, followed by the country
code and phone number.)
Call Using a Speed Dial Number
You can store up to 98 numbers in your phone‘s speed dial memory to make contacting friends
and family easier.
Phone Calls & Settings 21
You must have already assigned a speed dial number to an existing phone number. See Assign
Speed Dial Numbers.
To use speed dial for locations 2-9:
► From standby mode, press and hold the appropriate key for approximately two seconds.
To use speed dial for locations 10-99:
► From standby mode, enter a two-digit speed dial number, and then press .
The display confirms that the number has been dialed when it shows ―Connecting...‖
Call Using Abbreviated Dialing Features
Abbreviated Dialing is similar to speed dialing. You can use either of the following abbreviated
dialing features.
●Contacts Match - Retrieve any number saved in your Contacts by entering four or more
digits of any part of the number.
●Prepend - Prepend the first five or six digits (for example, the area code and prefix) to
any four or five digits you enter.
1. Enter the four or more digits of any part of a Contacts entry‘s phone number to use the
Contacts Match feature.
– or –
Enter the last four or five digits of the number to use the Prepend feature.
Note: Contacts Match will not retrieve numbers if you enter 911 or reserved three-digit service
numbers such as 411 or 611.
2. Press to call the displayed number. (If there are two or more matched numbers in
your Contacts, a list is displayed. Highlight the name or the phone number you want to
call, and then press to place a call.)
Phone Calls & Settings 22
Call a Phone Number With Pauses
You can dial or save phone numbers with pauses for use with automated systems, such as
voicemail or credit card billing numbers.
There are two types of pauses available on your phone:
● Hard Pause sends the next set of numbers when you press SEND TONES (left softkey).
● 2-Sec. Pause automatically sends the next set of numbers after two seconds.
Note: You can have multiple pauses in a phone number and combine two-second and hard
pauses.
To dial or save phone numbers with pauses:
1. Enter all or part of a number.
2. Press OPTIONS (right softkey) > Hard Pause or 2-Sec. Pause.
3. Enter additional numbers.
4. Press to dial the number.
– or –
Press OPTIONS (right softkey) > Save. (You can save to a new or existing Contacts
entry.)
Note: When dialing a number with a hard pause, press SEND TONES (left softkey) to send the
next set of numbers.
Call a Phone Number in a Message
You can place a call to a number that appears in a message.
1. From standby mode, press MESSAGING (left softkey) > Messages.
2. Select a message with the number you want to call and press .
For more information on utilizing the information in a message, see Simple Data Exchange.
Call Emergency Numbers
You can place calls to 911 even if your phone is locked or your account is restricted.
► Press and hold > OK (left softkey).
– or –
Press
Phone Calls & Settings 23
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