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User Guide for the Switch_Back Phone
This manual is based on the production version of
the Kyocera K612 phone. Software changes may
have occurred after this printing. Kyocera reserves
the right to make changes in technical and product
specifications without prior notice. The products
and equipment described in this documentation
are manufactured under license from QUALCOMM
Incorporated under one or more of the following
U.S. patents:
The Kyocera Wireless Corp. (“KWC”) products
described in this manual may include copyrighted
KWC and third party software stored in
semiconductor memories or other media. Laws in
the United States and other countries preserve for
KWC and third party software providers certain
exclusive rights for copyrighted software, such as
the exclusive rights to distribute or reproduce the
copyrighted software. Accordingly, any copyrighted
software contained in the KWC products may not
be modified, reverse engineered, distributed or
reproduced in any manner not permitted by law.
Furthermore, the purchase of the KWC products
shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license
under the copyrights, patents or patent applications
of KWC or any third party software provider, except
for the normal, non-exclusive royalty-free license to
use that arises by operation of law in the sale
of a product.
Kyocera is a registered trademark and Strobe is a
trademark of Kyocera Corporation. QUALCOMM is
a registered trademark of QUALCOMM
Incorporated. Openwave is a trademark of
Openwave Systems Incorporated. eZiText is a
registered trademark of Zi Corporation. TransFlash
is a trademark of SanDisk Corporation.
ii
All other trademarks are the property of their
respective owners.
Virgin, the Virgin signature, and the Virgin Mobile
trademark and logo are registered trademarks of
Virgin Enterprises Ltd.
AOL is a registered trademark of America Online,
Inc. AIM is a registered trademark of America
Online, Inc.
This device complies with part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation. To maintain
compliance with FCC RF exposure guidelines, if
you wear a handset on your body, use the Kyocera
Wireless Corp. (KWC) supplied and approved
universal pouches: CV90-61346 or CV90-P096A.
Other accessories used with this device for bodyworn operations must not contain any metallic
components and must provide at least 25 mm
separation distance including the antenna and the
user’s body.
THIS MODEL PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your wireless phone is a radio transmitter and
receiver. It is designed and manufactured not to
exceed the emission limits for exposure to radio
frequency (RF) energy set by the Federal
Communications Commission of the U.S.
Government. These limits are part of
comprehensive guidelines and establish permitted
levels of RF energy for the general population.
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The guidelines are based on standards that were
developed by independent scientific organizations
through periodic and thorough evaluation of
scientific studies. The standards include a
substantial safety margin designed to assure the
safety of all persons, regardless of age and health.
The exposure standard for wireless mobile phones
employs a unit of measurement known as the
Specific Absorption Rate, or SAR. The SAR limit
set by the FCC is 1.6 W/kg.*
Tests for SAR are conducted using standard
operating positions specified by the FCC with the
phone transmitting at its highest certified power
level in all tested frequency bands.
Although the SAR is determined at the highest
certified power level, the actual SAR level of the
phone while operating can be well below the
maximum value.
This is because the phone is designed to operate
at multiple power levels so as to use only the
power required to reach the network. In general,
the closer you are to a wireless base station
antenna, the lower the power output.
Before a phone model is available for sale to the
public, it must be tested and certified to the FCC
that it does not exceed the limit established by the
government-adopted requirement for safe
exposure. The tests are performed in positions and
locations (e.g., at the ear and worn on the body) as
required by the FCC for each model.
Body-worn measurements differ among phone
models, depending upon availability of accessories
and FCC requirements. While there may be
differences between the SAR levels of various
phones and at various positions, they all meet the
government requirement for safe exposure.
The FCC has granted an Equipment Authorization
for this model phone with all reported SAR levels
evaluated as in compliance with the FCC RF
emission guidelines. SAR information on this
model phone is on file with the FCC and can be
found under the Display Grant section
http://www.fcc.gov/oet/fccid after searching on the
FCC ID: OVFKWC-KX21.
Additional information on SAR can be found on the
Cellular Telecommunications and Internet
Association (CTIA) web-site at
http://www.wow-com.com.
* In the United States and Canada, the SAR limit
for mobile phones used by the public is 1.6 watts/
kg (W/kg) averaged over one gram of tissue. The
standard incorporates a substantial margin of
safety to give additional protection for the public
and to account for any variations in measurements.
Caution
The user is cautioned that changes or
modifications not expressly approved by the party
responsible for compliance could void the warranty
and user’s authority to operate the equipment.
Optimize your phone’s performance
Use the guidelines on page 11 to learn how to
optimize the performance and life of your phone
and battery.
Air bags
If your vehicle has an air bag, DO NOT place
installed or portable phone equipment or other
objects over the air bag or in the air bag
deployment area. If equipment is not properly
installed, you and your passengers risk
serious injury.
User Guide for Switch_Backiii
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Medical devices
Pacemakers—Warning to pacemaker wearers:
Wireless phones, when in the ‘on’ position, have
been shown to interfere with pacemakers. The
phone should be kept at least six (6) inches away
from the pacemaker to reduce risk.
The Health Industry Manufacturers Association
and the wireless technology research community
recommend that you follow these guidelines to
minimize the potential for interference.
• Always keep the phone at least six inches
(15 centimeters) away from your pacemaker
when the phone is turned on.
• Do not carry your phone near your heart.
• Use the ear opposite the pacemaker.
• If you have any reason to suspect that
interference is taking place, turn off your phone
immediately.
Hearing aids—Some digital wireless phones may
interfere with hearing aids. In the event of such
interference, you may want to consult Virgin Mobile
or call the customer service line to discuss
alternatives.
Other medical devices—If you use any other personal
medical device, consult the manufacturer of the
device to determine if it is adequately shielded
from external RF energy. Your physician may be
able to help you obtain this information.
In health care facilities—Turn your phone off in health
care facilities when instructed. Hospitals and
health care facilities may be using equipment that
is sensitive to external RF energy.
Potentially unsafe areas
Posted facilities—Turn your phone off in any facility
when posted notices require you to do so.
Aircraft—FCC regulations prohibit using your phone
on a plane that is in the air. Turn your phone off or
switch it to Airplane Mode before boarding aircraft.
Vehicles—RF signals may affect improperly installed
or inadequately shielded electronic systems in
motor vehicles. Check with the manufacturer of the
device to determine if it is adequately shielded
from external RF energy.
Blasting areas—Turn off your phone where blasting
is in progress. Observe restrictions, and follow any
regulations or rules.
Potentially explosive atmospheres—Turn off your
phone when you are in any area with a potentially
explosive atmosphere. Obey all signs and
instructions. Sparks in such areas could cause an
explosion or fire, resulting in bodily injury or death.
Areas with a potentially explosive atmosphere are
often, but not always, clearly marked.
They include:
• fueling areas such as gas stations
• below deck on boats
• transfer or storage facilities for fuel or
chemicals
• vehicles using liquefied petroleum gas, such as
propane or butane
• areas where the air contains chemicals or
particles such as grain, dust, or metal powders
• any other area where you would normally be
advised to turn off your vehicle engine
Use with care
Use only in normal position (to ear). Avoid
dropping, hitting, bending, or sitting on the phone.
Keep phone dry
If the phone gets wet, turn the power off
immediately and contact your dealer. Water
damage may not be covered under warranty.
iv
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Resetting the phone
If the screen seems frozen and the keypad does
not respond to keypresses, reset the phone by
completing the following steps:
1. Remove the battery door.
2. Remove and replace the battery.
If the problem persists, return the phone to the
dealer for service.
Accessories
Use only Kyocera-approved accessories with
Kyocera phones. Use of any unauthorized
accessories may be dangerous and will invalidate
the phone warranty if said accessories cause
damage or a defect to the phone.
Radio Frequency (RF) energy
Your telephone is a radio transmitter and receiver.
When it is on, it receives and sends out RF energy.
Virgin Mobile’s network controls the power of the
RF signal. This power level can range from 0.006
to 0.6 watts.
In August 1996, the U.S. Federal Communications
Commission (FCC) adopted RF exposure
guidelines with safety levels for hand-held wireless
phones. These guidelines are consistent with the
safety standards previously set by both U.S. and
international standards bodies in the
following reports:
• ANSI C95.1 (American National Standards
Institute, 1992)
• NCRP Report 86 (National Council on
Radiation Protection and Measurements, 1986)
• ICNIRP (International Commission on
Non-Ionizing Radiation Protection, 1996)
Your phone complies with the standards set by
these reports and the FCC guidelines.
E911 mandates
Where service is available, this handset complies
with the Phase I and Phase II E911 Mandates
issued by the FCC.
Battery and charger specifications
ChargerInputOutput
CV90-G2610 120 VAC / 60 Hz5.2 V 400 mA
CV90-K0259 100-240 VAC / 50/60 Hz4.5 V 1.2 A
CV90-K0261 100-240 VAC / 50/60 Hz4.5 V 600 mA
Standard Battery (5 mm):
CV90-P4200: 3.7 V / 900 mAh
Extended Battery (10 mm):
CV90-P3002: 3.7 V / 1600 mAh
10300 Campus Point Drive, San Diego, CA 92121
Kyocera Wireless Corp.
Visit us at www.kyocera-wireless.com
U.S.A.
User Guide for Switch_Backv
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82-N8757-1EN.book Page 1 Wednesday, April 26, 2006 10:47 AM
1GETTING STARTED
Finding your phone's serial
number
To activate your Virgin Mobile account, you need
your phone's serial number. To locate the number:
1. Turn your phone off.
2. Hold your phone face up in your left hand.
3. Insert your right thumbnail into the groove on
the right side of the phone and push down to
pop the back cover off.
4. Remove the battery by pulling back on the top
edge of the battery.
5. Your phone's serial number (the ESN) is
located just below the first barcode inside the
phone, next to the letter "D." It is an
11-digit number.
6. Write down the ESN.
Installing the battery
Your Switch_Back phone comes with a removable
lithium ion (LI Ion) battery.
battery before using the phone.
To install the battery:
1. Remove the back cover
by holding the phone
face up in your left
hand.
Fully charge the
2. Insert your right
thumbnail into the
groove on the right side
of the phone and push
down to pop the back
cover off.
3. Place the battery in the
phone casing the metal
contacts of the battery
touching the metal
contacts of the phone.
4. Replace the back cover
by sliding the notches into the opening on the
left side of the phone.
5. Snap the back cover into place
Charging the battery
You must have at least a partial charge in the
battery to make or receive calls.
To charge the battery:
1. Connect the AC adapter to
the jack on the bottom of
the phone. Do not force
the AC adapter into the
jack. Make sure the
arrow is face up
as shown.
2. Plug the adapter into a wall outlet.
User Guide for Switch_Back1
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The battery icon in the upper right corner of the
screen tells you whether the phone is:
• Charging (the icon is animated)
• Partially charged
• Fully charged
Note: The battery will not charge if you use the
phone while it is connected to an AC adapter.
Note: You must use a Kyocera-authenticated
battery in your phone. If you attempt to use a
battery that has not been authenticated you will
receive a security warning. Contact Virgin Mobile
to obtain a Kyocera-authenticated battery.
Activating your Virgin
Mobile account
Before you can start talking, messaging, or
downloading, you need to activate service
with Virgin Mobile.
You need your phone's ESN to activate your
Virgin Mobile account.
Activate your account online by going to
www.virginmobileusa.com and clicking on
Activate. Or call Virgin Mobile At Your Service at
1-888-322-1122.
Programming your phone
Once your account is activated, you will receive
MDN and MSID/Network ID numbers. These are
used to program your phone. When you are ready,
follow these steps to program your phone:
1. Turn on your phone. Program your phone
using the external number keypad. DO NOT
use the internal QWERTY keyboard.
2. Using the external number keypad, dial
##VIRGIN (##847446). Press the left softkey
to select
Service.
3. Highlight Edit and press .
4. The prompt "Edit MDN - enter ten digits…" is
displayed. If any numbers appear on this
screen, press back to clear the screen.
5. Enter the 10-digit MDN number.
6. Press the left softkey to select .
7. The prompt "Edit MSID - enter ten digits…" is
displayed. If any numbers appear on this
screen, press back to clear the screen.
8. Enter the 10-digit MSID/Network ID number.
Drop any zeros at the beginning and enter
only the last 10-digits.
9. Press the left softkey to select Done.
10. A message saying your programming is
complete is displayed. The phone turns off
and then on by itself.
That's it - you are done! Nice work. It might take a
couple of hours to get you set up on our network,
but we will send a text message to your phone to
let you know you can start talking. Also, it may
take up to 4 hours for VirginXL, voicemail, and
Top-Up features to come online.
2Getting Started
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Getting to know your phone
Your phone has two keypads—the number keypad and QWERTY keypad.
Number keypad
When the flip is closed, use the number keypad to enter numbers, letters and symbols.
Antenna.
1
External earpiece.
2
External camera key activates
3
Picture mode.
External screen.
4
Volume keys to raise or lower speaker
5
volume.
Left softkey accesses menus
6
and functions.
Send/Talk key starts or answers a call.
7
Press once to activate voice dialing,
twice to display the Recent calls list,
and three times to redial the last
number dialed.
Back key erases characters in text
8
entry and returns you to the
previous screen.
Number keys for entering numbers,
9
letters, or symbols.
* Shift key changes the text case in
10
text entry mode.
Jack for AC adapter (included).
11
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Navigation key scrolls through lists and
12
text entry fields and accesses shortcuts
from the main screen.
OK key selects a menu item or option.
13
Right softkey accesses the Contacts
14
directory and other menu options.
End/Power key turns the phone on or
15
off, ends a call or browser session, and
returns you to the main screen.
Speakerphone key activates or
16
deactivates the speakerphone and
answers incoming calls
Jack for hands-free headset
17
(sold separately).
# Space key enters a space during text
18
entry. Press and hold to enter
Silent mode.
0 Next key cycles through word choices
19
during text entry in mode.
4Getting Started
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QWERTY Keypad
When the flip is open, use the QWERTY keypad to enter numbers, letters and symbols.
Internal screen.
20
Internal speaker.
21
Left softkey accesses menus
22
and functions.
Send/Talk key starts or
23
answers a call. Press once to
activate voice dialing, twice to
display the Recent calls list,
and three times to redial the
last number dialed.
Internal camera key activates
24
Picture mode.
Custom Menu key accesses a
25
custom menu. See “Creating a
custom menu” on page 50
for details.
Shift key changes the text case.
26
Symbol key to type symbol characters.
27
QWERTY keys for entering numbers, letters, or symbols.
28
Space key to enter a space.
29
Right softkey accesses the Contacts directory and other menu options.
30
End/Power key turns the phone on or off, ends a call or browser session, and returns you to the
31
main screen.
Speakerphone key activates or deactivates the speakerphone and answers incoming calls.
32
Back key returns to the previous screen and erases characters in text entry.
33
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Enter key for hard returns.
34
Navigation key scrolls through
35
lists and text entry fields and
accesses shortcuts from the
main screen.
OK key selects a menu item or
36
option.
Camera flash.
37
Mirror for a self-portrait.
38
Camera lens.
39
6Getting Started
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Understanding screen icons
These icons may appear on your phone’s screen.
The phone is operating in IS95
digital mode.
The phone is receiving a signal. You can
make and receive calls. Fewer bars
indicate a weaker signal.
A call is in progress.
The phone is not receiving a signal. You
cannot make or receive calls.
You have a voicemail.
You have a text or multimedia message.
The phone is in picture mode.
Camera flash mode is ready.
Camera timer mode is ready.
Camera zoom mode is ready.
The battery is fully charged. The more
black bars, the greater the charge.
The alarm clock is set.
The phone is in privacy mode or is
accessing a secure Web site.
High-speed data service is available and
active on your phone.
(blinking) The phone is sending
high-speed data.
Navigation key shortcuts
From the main screen, press and hold to
access the following shortcuts:
Up: Access My Account
Down: Access Recent calls lists
Left: Launch VirginXL
Right: Access text messaging
(blinking) The phone is receiving
high-speed data.
High-speed data service is available, but
the phone is dormant.
The phone is at the main screen.
To access
Menu, press the left
softkey.
The phone is at the main screen.
To access
Contacts, press the right
softkey .
The phone is set to light up instead
of ring.
The phone is set to vibrate or to vibrate
and then ring.
Position location is sent to Virgin Mobile
and to emergency services.
Position location is set to emergency
services only.
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Performing basic functions
Note: The phone must be powered ON to perform the following functions.
Flip closed
To...From the external screen...
Turn the phone on
Turn the phone off
Make a call
End a call
Answer a call
Adjust volume during a call
Acknowledge an alert
Access menus
Scroll menus
Select menus
Access Recent calls list
Activate Picture mode
Take a picture
Access voicemail
Verify your phone number
Silence the ringtone on an
incoming call
Activate voice dialing
Press and wait until the phone beeps.
Press and hold until the phone beeps.
Enter the number and press .
Press .
Press .
Press side volume keys up or down.
Press when you see OK.
Press the left softkey once.
Press up and down.
Highlight a menu or option and press once.
Press down.
Press and hold the external camera key.
Activate Picture mode and either press the external camera key;
press ; or press the left softkey to select
Press and hold . Follow the system prompts.
Select Menu → Settings → Phone Info → Build Info.
Press then to answer.
Press and hold to initiate voice dialing. Contact must have voice
tag assigned (see page 58).
Capture.
8Getting Started
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Flip open
To...From the internal screen...
Turn the phone on
Turn the phone off
Make a call
End a call
Answer a call
Adjust volume during a call
Acknowledge an alert
Access menus
Scroll menus
Select menus
Access Recent calls list
Activate Picture mode
Take a picture
Access voicemail
Verify your phone number
Silence the ringtone on an
incoming call
Activate voice dialing
Press and wait until the phone beeps.
Press and hold until the phone beeps.
Enter the number and press .
Press .
Press .
Press side volume keys up or down.
Press when you see OK.
Press the left softkey once.
Press up and down.
Highlight a menu or option and press once.
Press down.
Press and hold the internal camera key .
Activate Picture mode and either press the internal camera key ;
press ; or press the left softkey to select
Press and hold . Follow the system prompts.
Select Menu → Settings → Phone Info → Build Info.
Press then to answer.
Press and hold to initiate voice dialing. Contact must have voice
tag assigned (see page 58).
Capture.
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Using menus
The contents of the main menu are as follows:
Pictures
Take a picture
My pictures
Send picture msg
Information
My Account
Allows you to view
your balance and
Top-Up your
account.
Accessing menu items
• From the main screen, press the left softkey
• Press the right softkey to
select
Contacts.
• Press left, right, up, or down to see
menus and options.
Launches VirginXL
and provides access
to exclusive content.
Menu.
My stuff
My ringtones
My games
My other stuff
My graphics
My sounds
Contacts
View all
Add new
Find name
Groups
Speed dial list
Voice dial list
Information
In this guide, an arrow → tells you to select an
option from a menu.
For example,
Menu, then select the Settings option.
Note: To change the way the menus appear, see
“Choosing a menu style” on page 54 for details.
Recent calls
All calls
Incoming calls
Outgoing calls
Missed calls
Erase call lists
All calls timer
Too ls
Voice memo
Scheduler
Alarm clock
Tip calculator
Calculator
Time r
Stopwatch
Flashlight
Menu → Settings means select
Settings
Keyguard
Sounds
Display
Convenience
Call options
Messaging
Camera
Security
Network
Accessories
Phone info
10Getting Started
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Caring for the battery
Recharging the battery
You can safely recharge the battery at any time,
even if it has a partial charge.
Note: Before removing the battery, make sure the
phone is powered off.
General safety guidelines
• Do not take apart, puncture, or short-circuit
the battery.
• If you have not used the battery for more than
a month, recharge it before using your phone.
• Avoid exposing the battery to extreme
temperatures, direct sunlight, or high
humidity.
• Never dispose of any battery in or near a fire.
It could explode.
Common causes of battery drain
• Playing games or using the Web.
• Keeping backlighting on.
• Operating in digital mode when far away from
a base station or cell site.
• Using data cables or accessories.
• Operating when service is unavailable, or
service is available intermittently.
• High earpiece and ringtone volume settings.
• Repeating sound, vibration, or light alerts.
• Extensive use of flashlight option
Purchasing accessories
To purchase accessories for your new phone,
such as a hands-free headset, carrying case, or
car power adapter, please visit
www.virginmobileusa.com.
User Guide for Switch_Back11
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2MY ACCOUNT
You can manage your Virgin Mobile account
directly from your phone. The basic tasks are
summarized in this chapter. For more information
about your account, go to
www.virginmobileusa.com.
Checking your account balance
You can check your Virgin Mobile account
status in one of two ways
(additional charges may apply):
• From the main screen, press up.
- or -
Menu → My Account.
Select
– Your current account information is sent
to your phone and appear on your screen.
– When your account is low or empty, you
receive a notification to Top-Up.
Top-Up your account
Top-Up is how you increase your Virgin Mobile
account balance. You can Top-Up your Virgin
Mobile account right from your phone. First, buy
a Top-Up card at the thousands of retailers that
carry them, or register your debit card, credit
card, or Paypal account at
www.virginmobileusa.com.
When your balance is low, you can Top-Up your
account from your phone as follows:
1. Select Menu → My Account.
2. Use the navigation key to scroll down to
the
Top -Up link and press .
3. Scroll down and select either Top-Up Card,
Credit Card, or Pay-Pal.
Top-Up with a Top-Up card
1. Enter your vKey and press .
2. Scroll down to select Login and press .
3. Enter your Top-Up card's PIN number and
press .
4. Scroll down to select Top-Up Now and
press.
5. At the confirmation screen, select Yes by
pressing .
6. At the Approved screen, press .
7. Press to exit. You're topped up!
12My Account
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Top Up with a Debit Card, Credit Card, or
Pay Pal account
Before you can Top Up from your phone with a
debit card, credit card, or Paypal account, you
need to register the credit/debit card or Paypal
account at
www.virginmobileusa.com or by
calling Virgin Mobile At Your Service at
1-888-322-1122.
1. Enter your vKey and press .
2. Scroll down to select Login and press .
3. Enter the amount you want to Top-Up and
press . You can Top-Up in amounts of
$20, $30, $50, or $90.
4. Scroll down to select Top-Up Now and
press.
5. Your phone validates the amount you want to
Top-Up. Scroll down to select
Yes and
press.
6. That's it. Your phone announces that You’re
Topped-Up! Press .
7. Press to exit to exit.
To find a store near you that sells Top-Up cards,
select Find a Store from the Top-Up menu.
Note: You can also Top-Up over the Web at
www.virginmobileusa.com.
For more information
To learn more about your Virgin Mobile account
and Virgin Mobile’s service options, visit
www.virginmobileusa.com.
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3MAKING AND ANSWERING CALLS
Phone calls
Making a call
Make sure you are in an area where a signal
can be received. Look for the symbol on the
main screen. The more bars you see in this
symbol, the stronger the signal. If there are no
bars, move to where the signal strength is better.
When the phone has been idle for a time, it
changes to power save mode. When you see your
phone’s screen dim, press any key to return to
normal operating mode.
The following instructions apply to either the
number keypad (flip closed) or the QWERTY
keypad (flip open), unless otherwise stated.
Entering a number
1. On a keypad, enter the phone number and
press .
2. Press to end the call.
Using voice dialing
Voice dialing requires that a contact be saved with
a voice tag. See page 58.
1. Press and hold to initiate
voice dialing.
2. Say the name of the contact when prompted.
The phone places the call.
3. Press to end the call.
Answering a call
When a call comes in, the phone rings, vibrates,
or lights up, and an animated icon appears.
The phone number of the caller also appears if it
is not restricted. If the number is stored in your
Contacts directory, the contact name appears.
• Press to answer the incoming call.
- or -
• Press to answer the incoming call
and turn on the speakerphone.
Adjusting the volume during a call
• To adjust the earpiece volume during a call,
press side volume keys up or down.
Silencing an incoming call
• Press or the left softkey to
Silence.
select
Note: In the absence of voicemail, this feature
drops the call.
- or -
• Press then press to answer
the call.
This action silences the current call only. The next
call rings as normal.
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Redialing a number
• To redial a recent call, press twice to
open your Recent calls list. Highlight a phone
number or name and press .
Tip: To redial the last number called,
received, or missed, press
three times.
Calling a saved number
If you have already saved a phone number, you
can use the Contacts list to find it quickly.
1. From the main screen, press the right softkey
2. Scroll down the list to find the contact you
to select
Contacts.
want to call.
3. Highlight the name and press to dial
the number.
Using the speakerphone
Your Switch_Back phone has a built-in
speakerphone.
• To turn on the speakerphone, press .
If you press during an incoming call
alert, you answer the call.
The icon at the top of the phone screen
indicates that the speakerphone is on.
• To turn off the speakerphone, press .
Setting the phone to hold calls
The Hold Call feature allows you to place
incoming calls on hold until you are ready to
answer them.
User Guide for Switch_Back15
1. Select Menu → Settings → Convenience →
Hold call → Enabled.
– If you have not recorded a hold message,
you are prompted to record one, such as
“Please hold. I’ll answer in a minute.”
2. Record the message twice, as prompted.
3. Select Save or Options
(Play, Re-Record, or Exit).
The next time a call comes in, you have the option
of placing it on hold.
Placing a call on hold
You can place a call on hold once you have
enabled this feature.
Note: If you are already on a call and you receive
another call, you cannot place the incoming call
on hold. It goes to voicemail.
1. When a call comes in, press the right softkey
Options → Hold call. The
to select
caller is placed on hold and hears your
recorded hold message.
2. To speak to the caller, select Answer.
- or To hang up without speaking to the caller,
End Call.
select
Changing the hold message
1. Select Menu → Settings → Convenience →
Hold call → Re-Record msg and follow the
prompts.
2. Record the message twice.
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3. Select Save or Options
(Play, Re-Record, or Exit).
Recent calls
Dealing with missed calls
When you have missed a call, “Missed Call”
appears on your screen unless the caller leaves
a voicemail.
• To clear the screen, press the left softkey
• To view details of the call, press the right
softkey to select
• To return the call, press the right softkey
Setting missed call alerts
You can set an alert to beep every five minutes
after you have missed a call.
Details on the last 60 calls you made, received, or
missed are stored in the Recent calls list and are
identified by the following icons:
Outgoing callIncoming call
Missed call (flashing)
OK.
to select
Calls then press .
to select
Calls then press .
Viewing recent calls
1. Select Menu → Recent calls.
2. Select either All calls, Incoming calls,
Outgoing calls, or Missed calls.
3. Select a recent call item and press the right
softkey to select
View shows the entry in the Contacts list.
–
–
Save adds the phone number to the
Options:
Contacts list.
Send text msg sends a text message to
–
the contact.
Send picture msg sends a picture message
–
to the contact.
Erase record erases the selected
–
call record.
Note: If the phone number is classified as
“secret,” you must enter your four-digit lock code
to view or edit it. For information on the lock
code, see “Changing your lock code” on page 56.
To classify a phone number as secret, see
“Creating a new contact” on page 25.
Calling recent calls
1. Press down.
2. Highlight the number you want to call and
press .
- or -
1. Select Menu → Recent calls →
Outgoing calls.
16Making and Answering Calls
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2. Highlight the number you want to call and
press .
Erasing recent calls
1. Select Menu → Recent calls →
Erase call lists.
2. Select either All calls, Incoming calls,
Outgoing calls, or Missed calls.
3. Press the left softkey to select Yes.
Speed dialing
Before you can use speed dialing, you must save a
phone number as a contact and assign a speed
dial location to it.
• To add a speed dial location to a saved or new
contact, see “Customizing a phone number”
on page 27.
To call a contact that has a speed dial location:
• From the main screen, enter the one- or twodigit speed dialing location and press .
1-Touch dialing
1-Touch dialing is the fastest way to speed dial a
contact that has a speed dial location.
Note: You must (1) enable 1-Touch dialing on
your phone and (2) have a speed dial location
assigned to a contact. See “1-Touch dialing” on
this page.
Enabling 1-Touch dialing
• Select Menu→Settings→Convenience→
1-Touch dialing → Enabled.
Using 1-Touch dialing
To call a contact that has a speed dial location:
• From the main screen, press and hold the
speed dialing number. If it is a two-digit
number, press the first digit briefly, then press
and hold the second digit. For example, if the
speed dialing location is 15, press briefly,
then press and hold.
Voicemail
Setting up voicemail
Before your phone can receive voicemail
messages, you must set up a 4-10 digit passcode
and record a personal voicemail greeting. When
you have set up your voicemail, all unanswered
calls to your phone are automatically transferred
to voicemail, even if your phone is in use or
turned off.
1. From the main screen, press and hold to
dial into your voicemail.
2. Follow the system prompts to record a
greeting and complete the system setup.
Note: If you are having trouble accessing your
voicemail, contact Virgin Mobile.
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Checking voicemail messages
When a voice message is received, your screen
displays “New Messages” along with the
symbol at the top of your screen. Standard airtime
charges apply.
If you see “New Messages”
1. Press the right softkey to select
Call, which initiates a call to your
voicemail number.
2. Follow the prompts to retrieve the message.
To clear the screen without checking messages:
• Press the left softkey to select Ignore.
If you see only the symbol
1. Press and hold to initiate a call to your
voicemail number.
2. Follow the prompts to retrieve the message.
• You can set the phone to beep or vibrate every
five minutes to remind you that you have
voicemail. See “Setting sound alerts” on
page 53.
Emergency services
Note: Regardless of your 3-digit emergency code
(911, 111, 999, 000, etc.), your phone operates
as described below.
• Dial your 3-digit emergency code and
press .
You can call the code even if your phone is locked
or your account is restricted. When you call, your
phone enters
Emergency mode. This enables the
emergency service exclusive access to your phone
to call you back, if necessary. To make or receive
regular calls after dialing the code, you must exit
this mode.
Exiting Emergency mode
When you have completed the emergency call:
1. Press to select Exit.
2. Press again to confirm your choice.
Note: To determine who has access to your
location, see “Setting position location” on
page 57.
Tracking calls
You can track the number and duration of calls
made and received on your phone.
Menu→Recent calls→ All calls timer.
• Select
This timer cannot be reset.
Timing your calls
You can set your phone to beep 10 seconds
before each minute passes when you are on a call.
Menu → Settings → Sounds →
• Select
Minute alert → Enabled.
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4ENTERING TEXT
You can enter letters, numbers, and symbols in
contacts, text messages, and your banner with
either the QWERTY keypad (flip open) or the
number keypad (flip closed). Read the
appropriate section for details.
QWERTY keypad
Understanding screen
When the flip is open, enter text with the
QWERTY keypad. The current entry mode
(and capitalization setting, when applicable)
are indicated by icons.
characters
remaining
text entry
fields
Note: Rapid Entry mode is not available with the
QWERTY keypad.
capitalization setting
text entry
mode
Text entry modes
There are five text entry modes:
Case changeAdd Symbol
Normal alphaAdd Smiley
Numbers and symbols
Note: The mode you start in depends on the task
you are doing. For example, when entering a
phone number, you’re in number mode. When
entering a name for a contact, you’re in normal
text mode. See “Changing modes” on page 20.
Entering numbers and symbols
• To enter a number while in mode, press
the appropriate key once.
• To enter a letter while in mode, press
once, then press the appropriate key.
• To change from and to mode, press
twice.
Entering text
• To enter text while in mode, press the
appropriate key once.
• To enter a number and symbols while in
mode, press once, then press the
appropriate key.
• To change from and to mode, press the
twice.
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Entering symbols
While entering text, you can enter many symbols
with the keypad. To access extra symbols:
1. From the text entry screen, select Options.
2. Select Add Symbol.
3. Press the key corresponding to the symbol
you want.
Entering smileys
1. From the text entry screen, select Options.
2. Select Add Smiley.
3. Press down to view the list of smileys.
• Press the key corresponding to the smiley
you want.
Changing modes
Sometimes you need to change modes. For
example, to enter numbers in an email address
while in mode, you must change to
mode, enter the numbers, and then change
back to mode to complete the address.
To change text entry modes:
• Press twice. This switches between
and modes.
- or -
Options then select a different mode.
• Select
Capitalization settings
You can change capitalization at any time while
entering text. Simply press to choose upper or
lower case while in Normal alpha mode.
Press once to change case of only one
letter. Press twice to switch between upper,
lower or sentence case.
Number keypad
When the flip is closed, enter text with the number
keypad. When you enter text with the number
keypad, the current entry mode (and
capitalization setting, when applicable)
are indicated by icons.
Text entry modes
There are six text entry modes:
Case changeRapid Entry
Numbers onlyAdd Symbol
Normal alpha Add Smiley
Note: The mode you start in depends on the task
you are doing. For example, when entering a
phone number, you’re in number mode. When
entering a name for a contact, you’re in normal
text mode. See “Changing modes” on page 22.
20Entering Text
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Entering numbers
• To enter a number while in mode, press
a number key once.
• To enter a number while in or
mode, press and hold a number key until the
number appears on the screen.
Entering words letter by letter
1. Press a key once for the first letter, twice for
the second letter, and so on.
2. Wait for the cursor to move right and enter the
next letter.
Note: To enter a space, press .
Entering words quickly
When you press a series of keys using mode,
checks its dictionary of common words and
guesses at the word you are trying to spell.
1. For each letter of the word you want, press the
key once. For example, to enter the word
“any” press → → .
2. If the word doesn’t match what you want,
press to look at other word matches.
3. When you see the word you want, press .
Entering symbols
While entering text, you can enter symbols by
pressing until you see the symbol you want.
Using this method, you have access to the
following symbols:
.@?!-,&:‘1
To access the full set of symbols:
1. From the text entry screen, select Options.
2. Select Add Symbol.
3. Press down to view the list of symbols.
4. Press the number key corresponding to the
symbol you want.
Entering smileys
1. From the text entry screen, select Options.
2. Select Add Smiley.
3. Press down to view the list of smileys.
4. Press the number key corresponding to the
smiley you want.
Switching default text entry modes
You can change the default text entry mode when
creating a text message. This setting applies only
to the message body screen, not the “To” screen.
1. Select Menu → Messaging →
Msg settings → Text entry.
2. Select Normal alpha or Rapid mode.
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Changing modes
Sometimes you need to change modes. For
example, to enter numbers in an email address
while in mode, you must change to
mode, enter the numbers, and then change
back to mode to complete the address.
To change text entry modes:
• Press and hold until the icon for the
mode you want appears.
- or -
Options then select a different mode.
• Select
Capitalization settings
You can change capitalization at any time while
entering text. Simply press to choose upper
or lower case while in Normal alpha mode.
22Entering Text
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Quick reference to text entry
This table gives general instructions for entering letters, numbers, and symbols.
For QWERTY keypad
To...Do this...
Enter a letter
Enter a number
Enter a symbol
Enter a smiley
Enter a space
Erase a character
Erase all characters
Move the cursor right or left
Move the cursor up or down
Change text entry modes
Capitalize any letter
Lowercase any letter
Select soft options on the screen
Highlight an option at the bottom
of the screen
Use mode and press a key, see page 19.
Use mode and press a key. For more options, see page 19.
Use mode and press a key. For more options, see page 19.
Use mode and press a key once to enter its number.
For more options, see page 20.
Press .
Press .
Press and hold .
Press right or left.
Press up or down.
Press twice.
In mode, press . Choose .
In mode, press . Choose .
Press the right softkey or left softkey .
Press right or left.
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For number keypad
To...Do this...
Enter a letter
Use mode and press a key until you see the letter you
want. For more information, see page 20.
Enter a number
Use mode and press a key once to enter its number.
For more options, see page 20.
Enter a symbol
Enter a smiley
Press until you find the symbol you want. See page 21.
Use mode and press a key once to enter its number.
For more options, see page 21.
Enter a space
Erase a character
Erase all characters
Move the cursor right or left
Move the cursor up or down
Change text entry modes
Capitalize any letter
Lowercase any letter
Select soft options on the screen
Highlight an option at the bottom of
the screen
Press .
Press .
Press and hold .
Press right or left.
Press up or down.
Press and hold .
In mode, press . Choose .
In mode, press . Choose .
Press the right softkey or left softkey .
Press right or left.
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5STORING CONTACTS
Use your phone’s Contacts directory to store
information about a person or company. Each
contact entry can have up to six phone numbers,
two email addresses, two Web addresses, two
street addresses, and a space for notes.
Creating a new contact
1. From the main screen, enter the phone
number you want to save, including the
area code.
2. Press the left softkey to select Save.
3. Press to select Save new contact.
4. Enter a name for the contact.
– If you need to learn how to enter letters,
see “QWERTY keypad” on page 19.
Adding a code or extension
When you save the phone number of an
automated service, you may include a pause to
stop dialing, for example, where you would wait
to dial an extension.
1. From the main screen, enter the first portion
of the phone number.
2. Press the right softkey to
select
Options.
3. Select a type of pause:
X
Time pause
–
– Hard pause
4. Enter the remaining numbers.
5. Press the left softkey to select Save.
– To add a symbol or smiley to the contact
name, or to change the text entry mode,
press the right softkey to
select
Options.
5. Either save now or add more
contact information.
– To save now, press the left softkey
to select
Save.
– To enter additional phone numbers, email
and Web addresses, or notes, press
down repeatedly. For help switching
between numbers and letters for email or
Web addresses, see “Changing modes” on
Customizing your contacts
You can customize each contact in your Contacts
directory by assigning ringtones, pictures, and
number types, or by classifying your contacts as
Personal or Business.
Assigning ringtones
1. Press the right softkey to
select
Contacts.
2. Highlight a contact and press .
3. Highlight the contact name and press the right
softkey to select
Options.
page 20.
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4. Select Ringer → Assign ringer.
5. Scroll down the list to hear the different
ringtones and press to select one.
Assigning pictures
1. Press the right softkey to
select
Contacts.
2. Highlight a contact and press .
3. Highlight the contact name and press the right
softkey to select
4. Select Picture → Assign picture →
My pictures.
– To take a new picture, select
Assign picture → Take picture now.
5. Scroll through the list to view your pictures
Options.
Picture →
and press the left softkey to assign it
to your contact.
Assigning number types
When you assign a number type, an icon is placed
in front of a contact number to specify the type of
number, such as work, home, or mobile.
1. Press the right softkey to
select
Contacts.
2. Highlight a contact and press .
3. Highlight a contact number and press
the left softkey to select
4. Press down once and press the
right softkey to select
Edit.
Options.
5. Highlight an option to designate the number
as
General, Work, Home, Mobile, Pager, or
Fax and press. The associated icon
appears next to the number in your Contacts
directory and Recent calls list.
generalemail address
workstreet address
homeWeb page URL
mobilenote
pager
fax
Editing a contact
1. Press the right softkey to
select
Contacts.
2. Highlight a contact and press .
3. Highlight the contact name or number and
press the left softkey to select
4. Enter your changes and press the left
softkey to select
Save.
Edit.
Erasing a contact
1. Press the right softkey to
select
Contacts.
2. Highlight the contact to erase and press .
3. Press the right softkey to
select
Options.
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4. Highlight Erase contact and press .
5. Press the left softkey to confirm.
Customizing a phone number
1. Press the right softkey to
select
Contacts.
2. Highlight the contact to edit and press .
3. Press down to highlight a number.
4. Press the right softkey to
select
Options.
5. Highlight an option and press :
Call to call the contact.
–
Send text msg brings you to the text
–
messaging screen.
–
Send picture msg brings you to the picture
messaging screen.
– Add speed dial assigns or removes the
speed dial location.
–
View number to see the selected
phone number.
–
Erase number erases the number from
the contact.
– Secret makes the number secret so that it
does not appear on the screen until the
lock code is entered. Secret numbers can
be called without a lock code.
(For more information, see “Erasing all
contacts” on page 57.)
–
Primary number makes this number the
first one that shows up when you open
the contact.
–
Add to Group... adds the number to a
group. For more information, see page 58.
– Add voice dial to record a voice tag so you
can call a contact using voice recognition
(VR). For more information, see page 58.
–
Erase voice dial erases the voice tag
associated with the number.
– Edit voice dial records a new voice tag.
6. Enter the new information and follow
the prompts.
7. Select Save, if necessary.
Using groups
You can create and save a list of multiple
recipients. Your Switch_Back phone stores five
group lists with up to 10 recipients per list.
Creating Groups
1. Select Menu → Contacts → Groups → New.
2. Enter a name for the group. For help entering
text, see page 19.
3. Press the left softkey to select Next.
4. Highlight a contact and press the left softkey
5. Press the right softkey to select Done.
to select
Add to check the box.
Repeat for each contact you wish to add.
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Customizing a group
1. Select Menu → Contacts → Groups.
2. Highlight the group to message and press the
right softkey to select
3. Highlight an option and press :
View to see the contact in the group.
–
Edit to change the name of the group and
–
Options.
to add and remove contacts.
– Erase erases the group.
Send text msg brings you to the text
–
messaging screen.
– Send picture msg brings you to the picture
messaging screen.
4. Enter the new information and follow
the prompts.
5. Select Save, if necessary.
Finding contact information
To find a phone number or contact, you can
(1) check the Frequent list, (2) search the
Contacts directory, or (3) use Fast Find.
Checking the Frequent list
From the main screen, select Contacts. The last
15 of your most frequently called contacts appear
when the Frequent list is enabled. Scroll past the
double line to view the All Contacts list.
To enable the Frequent list setting
• Select
Menu → Settings → Convenience →
Frequent list → Enabled.
Searching the Contacts directory
1. Select Contacts for a list of all contacts. To
quickly go through the list, enter the first letter
of the contact. The menu skips to that letter of
the alphabet.
- or Select
Menu → Contacts.
2. Select a search method:
View all lists all saved contacts.
–
Find name locates a specific name.Enter
–
part of the contact name then select
Speed dial list or Voice dial list selects a
–
Find.
contact from the specified list.
3. Highlight a contact and press .
– To call the contact, highlight the number
and press .
Setting Fast find
With Fast find, you press one or two number keys
to view close matches of the number you are
looking for.
To enable the Fast find setting
• Select
Menu → Settings → Convenience →
Fast find → Enabled.
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Using Fast find
1. From the main screen, press the number keys
corresponding to the letters of the name you
want to find. A matching contact or speed dial
entry appears.
2. Press down to scroll through
matching entries.
3. Highlight the name you want then press
to call the number.
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6TEXT MESSAGING
This chapter describes how to send, receive, and
erase text messages from your phone. For
information on voicemail messages, see
“Voicemail” on page 17.
Important: The features and menus described in
this chapter may vary depending on services
available in your area. Check with Virgin Mobile
for details and pricing.
Sending text messages
You can send text messages to phones that are
capable of receiving them or to email addresses
Charges apply. See
for pricing.
Creating a text message
1. Select Menu → Messaging → Send text msg.
– Press
message screen.
2. Enter a recipient’s phone number or
email address:
– Select Options to access your Recent list,
Contacts, or Groups and press . Select
a contact and press .
Highlight the number field and press .
For more about group lists, see “Creating
and editing prewritten messages (auto
text)” on page 35.
- or -
www.virginmobileusa.com
right for a shortcut to the text
– Enter a new address manually.
(To learn how to enter text, see Chapter 4,
“QWERTY keypad”.)
3. To add multiple recipients:
– Press the right softkey to select
Options then select Recent list, Contacts,
or Groups.
- or -
– Enter a space or comma after the first
number then enter another recipient.
Note: You can send a message to a maximum
of 10 recipients. The messages are sent one at
a time, once to each recipient. Standard text
messaging charges apply for each recipient.
4. When you are done entering addresses,
press
twice.
5. Enter the message. To learn how to enter text,
see “QWERTY keypad” on page 19.
- or Add auto text, symbols, or emoticons in your
message. See “Including prewritten text
and symbols” for information.
6. Press left softkey to select Send. See
“Setting sending options” for information
about how and when you want the message to
be received.
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Including prewritten text
and symbols
During text entry, you can insert auto text,
symbols, or emoticons in your message.
1. From the text entry screen, select Options.
2. Select an option and press :
Insert auto text to scroll through the list of
–
options and press to select one.
– Add Symbol to scroll through the list and
press the corresponding number key or
letter key to select it.
–
Add Smiley to scroll through the list and
press the corresponding number or letter
key to select it.
3. When you have finished your message, select
Send. See “Setting sending options” for
information about how and when you want the
message to be received.
Setting sending options
When you are ready to send a message, you have
several options for how and when you want the
message to be received.
1. Once you have completed the message,
select
Options:
Add address returns to the “Send To”
–
screen to add another recipient without
losing the message. Select
access your
Groups and press .
Recent list, Contacts, or
Options to
Select a contact and press . Highlight
the number field and press .
Save message saves the message in
–
your
Drafts folder. This prevents the
message from being deleted if you have
activated Auto-Erase and enables you to
send the message to others.
–
Save as auto text saves the message you
have just entered as a prewritten message
then returns to the message entry screen
so you can send the message.
–
Settings allows you to choose from the
following after pressing :
•
Callback number includes a callback
number with the message to let recipients
know at what number they can call you
back. Select
OK to include your own
number or enter a different callback
number then select
2. When you have finished setting options, press
OK.
to return to the message window.
3. Press the left softkey to select Send.
Adding a signature
The signature you create is included at the end of
all outgoing messages and is counted as
characters in your messages; however, it does not
appear in the message creation screen.
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To create a signature:
1. Select Menu → Settings → Messaging →
Signature.
2. Enter your signature in the text field.
3. Select OK to save the setting.
Note: The characters in the signature are
included in the total character count of the
message. See “Creating a text message” on
page 30.
If you cannot send messages
You may not be able to send or receive messages
if your phone’s memory is nearly full, or if digital
service is not available at the time. To free up
memory, erase old messages. See “Erasing
messages” on page 34.
Receiving incoming calls while
creating messages
• If you don’t wish to answer the call, press the
right softkey to select
phone returns to the message screen.
• To answer the call, press . Your
message is saved to the Drafts folder. To
return to the message, select
Messaging → Drafts. Choose a message and
select
Resume.
Ignore. The
Menu →
Viewing your sent messages
To save your outgoing messages, you must first
enable this feature.
To enable the Save to outbox setting
1. Select Menu → Messaging →
Msg settings → Save to outbox.
2. Select an option and press .
Enabled automatically saves all
–
successfully sent messages in the
Sent folder.
–
Prompt allows you to choose whether or
not to save your message when you send it.
To view successfully sent messages:
1. Select Menu → Messaging → Outbox.
2. Press up or down through the list of
messages. One of the following symbols
appears next to each message:
The scheduled message will be sent at
the scheduled time. You cannot cancel
delivery of the message.
The scheduled message was sent and
delivered as scheduled. You cannot
cancel delivery of the message.
The message has been sent to more
than one recipient.
The message was never sent or not sent
since it was last modified. You can
cancel delivery of the message.
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Viewing failed or pending messages
Failed or pending messages are stored in
your Outbox.
To view your Outbox:
1. Select Menu → Messaging → Outbox. A list
of all failed or pending messages appears.
2. Scroll through the list of messages and press
to read one.
The message is pending and will be sent
when possible. You can cancel delivery of
the message.
The message cannot be sent because
service is not available. An alert appears
on your phone if the message cannot be
sent.
Receiving text messages
When a text message is received, your screen
displays “New Message(s)” with the symbol
at the top of your screen. The symbol flashes if the
message is urgent.
If you see the “New Messages” note
• To view the message
to select
message, and press the left softkey to
select
View.
Ignore the message, press the right
•To
softkey.
, press the left softkey
InBox, highlight the
Note: If you receive a new message while you are
reading a message, the one you are reading will
be replaced by the new one. You can find the
older message in the Inbox:
• Select
Menu → Messaging → Inbox.
If you see the symbol
1. Select Menu → Messaging → Inbox. A list of
all your received messages appears.
2. Scroll through the list of messages and press
to read one.
Reading the message
The options available to you may vary. Check with
Virgin Mobile.
1. If the text message is long, press down to
view the entire message.
2. When you are finished, you can Reply to the
sender,
Erase the message, Save the message
to your Saved folder, or set additional
for the message:
Erase to erase the message.
–
Lock msg to protect the message from
–
being accidentally deleted.
–
Forward to forward the message.
Reply with copy to reply to the message
–
with a copy of the original attached.
– Save message to save the message.
Options
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– Save as auto text to save the text from the
message as auto text, which you can insert
into other messages. Graphics and sound
are not saved as part of auto text.(For
more about auto text, see page 35.)
–View
Sender information.
Launch Browser to access a Web site.
–
3. Press the left softkey to select Done.
While viewing a message, press to view all
numbers, Web sites, and links associated with
the message.
Note: The symbol indicates that a graphic did
not come through. It may be too large or
incorrectly formatted.
Setting message alerts
You can set your phone to alert you of incoming
text messages or pages. For more information,
see “Setting sound alerts” on page 53.
Erasing messages
It is a good idea to erase old messages to free up
memory in your phone.
You have the option of erasing text messages and
pages as you send or read them, erasing them one
at a time from the list in the Outbox or Inbox, or
erasing them all at once.
Erasing single messages
1. Select Menu → Messaging.
2. Select the type of text message you want to
erase and press :
or
Drafts.
3. Highlight the message to erase and press.
– If you select a message from
the right softkey to select
4. Press the right softkey to
select
Options.
5. Select Erase to erase the message. A
Inbox, Outbox, Saved,
Drafts, press
Erase.
notification appears: “Erase this message?”
6. Select Yes to erase the message.
Note: You can erase a scheduled message from
the
Outbox, but you cannot cancel delivery of
the message.
Erasing all messages
1. Select Menu → Messaging → Erase msgs.
2. Select a folder from which to erase all
messages:
folder, or All messages. To erase messages
from all folders, select
3. A message appears: “Erase all messages?”
Select
Inbox, Outbox, Saved folder, Drafts
All messages.
Yes to erase messages or No to cancel.
Erasing messages automatically
Use this setting to have old messages
automatically erased from the Inbox when
memory is low.
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• Select Menu→Messaging→
Msg settings → Auto-Erase → Inbox msgs.
Older messages are erased as new messages
are received.
Customizing message settings
To make messaging easier, you can customize
settings for sending and receiving messages.
Creating groups
You can create and save a list of multiple
recipients. Your Switch_Back phone stores five
group lists with up to 10 recipients per list.
1. Select Menu → Settings → Messaging →
Groups → Create new.
2. Enter a name for the list. For help entering
text, see page 19.
3. Press the left softkey to select Next.
4. To enter the first phone number or email
address, select an option:
–
Recent list to select numbers from your
Recent List.
–
New address to enter the phone number
or email address manually.
– Contacts list to select numbers from your
phone book.
5. Locate the contact number and press .
6. Select Options → Recent list or Contacts.
7. Locate the contact number and press .
8. When finished, press the left softkey
to select
Done.
9. To send a message to your new group, see
“Sending text messages” on page 30.
Creating and editing prewritten
messages (auto text)
Your phone comes with prewritten (auto text)
messages, such as “Please call me,” which you
can insert into the body of a text message. You can
edit these messages and create new ones. Your
phone stores up to 40 auto text messages, with up
to 100 characters per message.
1. Select Menu → Settings → Messaging →
Auto text.
2. Press the left softkey to select Edit.
- or To create a new pre-written message, press
the right softkey to select
3. Enter or edit the text and press the left softkey
to select
Done. For help entering text,
see page 19.
Note: You can also save a message you have
written or received as auto text. See “Setting
sending options” on page 31 or “Reading the
message” on page 33.
New msg.
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7MULTIMEDIA MESSAGING
Sending multimedia messages
You can send multimedia messages to phones that
are capable of receiving them or to email
addresses. For details and pricing, check with
Virgin Mobile.
Note: Size limits may apply to multimedia
message files. Visit
for details.
Creating a multimedia message
1. Select Menu → Messaging →
Send picture msg.
2. Enter the recipient’s phone number or email
address in the
3. To add additional recipients:
– Enter a space or comma after the first
phone number or email address, then
enter another recipient manually, or
– Press the right softkey to select
Options. Then select Recent list, Contacts,
Groups, or Upload to My pix.
Note: You can send one multimedia message
to a maximum of 10 contacts.
4. Press down once to enter a message in
the
Subject: field. Choose a method:
www.virginmobileusa.com
To: field.
– Enter the subject text manually, or
– Press the right softkey to
select
Options.
5. Press down once or select Next to enter a
brief text message in the
6. Press down once to enter a
Text: field.
picture and press the right softkey to
select
Options:
Note: You may add only one picture per
multimedia message.
• Take a picture to instantly take a new photo
and attach it to your message.
•
My graphics to access all graphic files in
the phone:
–
My pictures displays your photos taken in
a table/thumbnail view.
– VirginXL graphics displays stored images
on the phone.
•Highlight an image and press the left
softkey to choose
Select to attach
it to your message.
7. Press down once to enter sound
and press the right softkey to
select
Options:
Note: You may add only one new or stored
sound per multimedia message sent.
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• Record sound to instantly record a new sound
and attach it to your message.
• My sounds to display a list of categories that
contain saved or downloaded sounds and
voice memos.
–
Saved sounds displays sound clips saved
on the phone.
–
Voice memos lists your saved
voice memos.
•Highlight a sound and Press the left
softkey to choose
Select to attach
it to your message.
8. Before sending your message, press the right
softkey to select additional
Preview message plays your multimedia
–
Options:
message prior to sending.
– Save message allows you to save your
multimedia message to the Drafts Folder
and send it later.
–
Add address allows you to add additional
addresses to your multimedia message
prior to sending it.
–
Message Priority allows you to label the
message as
9. Press the left softkey to select Send.
Urgent.
This sends your multimedia message.
Receiving multimedia messages
When a multimedia message is received, your
screen displays the picture alert “New
Message(s)” along with the question “Retrieve
Now?” Charges apply. See
www.virginmobileusa.com for pricing.
• To download the message
softkey to select
picture alert from the Inbox, select
, press the left
Yes. If you view the
Get Now.
• To download the message at a later time, press
the right softkey to select
Options → Retrieve Later.
• To erase the message without viewing it, press
the right softkey to select
Options → Erase.
Note: If a multimedia message is received during
a call, then the phone screen displays the alert
“New Message(s)” after the call ends.
Viewing multimedia messages
After you have downloaded a multimedia
message, a appears on your phone’s screen
and remains until all messages are viewed. The
message is stored in the Inbox until the full
message is received, regardless of the auto
receive or prompt setting.
1. Press the left softkey to View the
multimedia message. If the message is long,
press down to view the entire
multimedia message.
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2. Press the right softkey to select
Options. Press down to highlight
additional options for the
multimedia message:
Note: The options available to you may vary.
Check with Virgin Mobile.
–
Forward launches the message creation
screen, allowing you to forward the
multimedia message. The original address
is not shown, nor the graphic, sound, and
text fields.
–
Erase allows you to delete the currently
displayed multimedia message.
–
Message info displays multimedia
message information (priority, sender,
subject, time sent and received, and
message size).
–
Replay allows you to replay the message.
Mute silences the embedded sounds in the
–
multimedia message.
– Sender displays sender information.
Call initiates call to sender of
–
multimedia message.
–
Save picture saves the currently
viewed picture embedded in the
multimedia message.
–
Save sound saves the current sound
embedded in the multimedia message.
–
Save address extracts email addresses,
phone numbers, and/or URLs from the
sender info and multimedia message body.
–
Save as auto text saves the text in the
multimedia message to the auto text list.
– Save message saves the multimedia
message to the Saved Folder on the phone.
–
Launch Browser to access a Web site.
3. When you are finished viewing the multimedia
message, select
Reply or press .
While viewing a message, press to view all
numbers, Web sites, and links associated with
the message.
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8AIM
®
Accessing the AIM service
Now you can access the AOL® Instant
Messenger™ (AIM) service from your
Switch_Back phone. Check Virgin Mobile’s Web
site at
www.virginmobileusa.com for availability
and pricing.
To launch AIM, select
Note: You cannot receive incoming calls during a
AIM session. All incoming calls are automatically
sent to your voicemail.
Menu → AIM.
Ending an IM client session
Press from any AIM page.
Navigating AIM
• Press up or down to scroll through items
and to highlight one.
• Press to select an AIM menu item or
option.
• Press to go back one screen.
Note: A scroll bar on the right side of the screen
indicates that there is more text. Press down
to go to the next screen of text. Press to move
back one screen.
Send IM message
Select Menu→Messaging→ Send AIM to
access AIM and send an instant message.
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9VIRGINXL
Accessing VirginXL
With VirginXL, you can access a variety of
exclusive music, entertainment, and information
services from your Switch_Back phone.
Download the latest games, ringtones, wallpapers,
screen savers, and other content; surf the web;
and more.
New VirginXL features are added all the time.
Check Virgin Mobile’s Web site at
www.virginmobileusa.com for availability
and pricing, or check directly from your phone
using VirginXL. Charges apply.
To launch VirginXL:
• From the main screen, press left.
- or -
Menu → VirginXL.
Select
Note: You cannot receive incoming calls
during a VirginXL session. All incoming calls
are automatically sent to your voicemail.
Ending a VirginXL session
• Press from any VirginXL page.
Navigating VirginXL
• Press up or down to scroll through items
and to highlight one.
• Press to select a VirginXL menu item
or option.
• Press to go back one screen.
Note: A scroll bar on the right side of the screen
indicates that there is more text. Press down
to go to the next screen of text. Press to move
back one screen.
40VirginXL
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10MYSTUFF
My ringtones
The My ringtones folder stores your preloaded and
downloaded ringtones. You can download the latest
ringtones to your Switch_Back from the Virgin
Mobile Web site at
directly from your phone using VirginXL.
Select
Menu → My stuff → My ringtones →
Get more ringtones. Charges apply.
Downloading ringtones
Note: If you don’t have enough money in
your account, you will need to Top-Up
before downloading.
1. Press left to launch VirginXL and then
search for ringtones.
2. Follow the prompts to purchase and
download the selected ringtone.
Downloaded ringtones are stored in the
My stuff → My ringtones folder in your phone in
order of newest to oldest.
Assigning downloaded ringtones
1. Select Menu → My stuff → My ringtones.
2. Select a downloaded ringtone and press the
right softkey to select
Set Default.
www.virginmobileusa.com or
Options →
Note: The downloaded ringtone is also listed in
the Ringtones folder and available to assign to
individual contacts or as the Personal or Business
ringtone. See “Creating a new contact” on
page 25 and “Assigning ringtones” on page 25.
My games
You can download the latest games to your
Switch_Back from the Virgin Mobile Web site at
www.virginmobileusa.com or directly from your
phone using VirginXL. Select
My games → Get more games. Charges apply.
Note: If you don’t have enough money in
Menu → My stuff →
your account, you will need to Top-Up
before downloading.
1. Press left to launch VirginXL and then
search for games.
2. Follow the prompts to purchase and
download the selected game.
Downloaded games are stored in the
My stuff → My games folder in your phone.
My other stuff
You can download the latest applications to your
Switch_Back from the Virgin Mobile Web site at
www.virginmobileusa.com or directly from your
phone using VirginXL. Select
My other stuff → Get more stuff. Charges apply.
Menu → My stuff →
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Note: If you don’t have enough money in your
account, you will need to Top-Up before
downloading.
1. Press left to launch VirginXL and then
search for applications.
2. Follow the prompts to purchase and
download the selected application.
The downloaded application is stored in the
My stuff → My other stuff folder in your phone.
My graphics
The My graphics folder stores your downloaded
graphics. Download the latest wallpapers and
screensavers to your Switch_Back from the
Virgin Mobile Web site at
or directly from your phone using VirginXL. Select
Menu → My stuff → My graphics →
Get more graphics. Charges apply.
Note: If you don’t have enough money in
your account, you will need to Top-Up
before downloading.
1. Press left to launch VirginXL and then
search for graphics.
2. Follow the prompts to purchase and
download the selected graphic.
3. Press to return to the main screen.
The downloaded graphic will be stored in the
My stuff → My graphics folder in your phone.
www.virginmobileusa.com
Note: Downloaded graphics are stored in order
of newest to oldest and can be assigned as either
screensavers or wallpaper.
Assigning downloaded graphics
1. Select Menu → My stuff → My graphics.
2. Select My pictures, VirginXL graphics,
Wallpapers, Screensavers or Caller IDs, and
press .
3. Scroll to the graphic you want to assign
and press the right softkey to
select
Options.
4. Highlight Set Default or Assign and
press .
My sounds
You can record and save voice memos and all
received attached sound files to My sounds. To
listen to saved sounds or recorded voice memos:
1. Select Menu → My stuff → My sounds.
2. Select Saved sounds or Voice memos and
press .
3. Scroll through the lists to listen to the
saved sounds.
4. Highlight a sound and press the right softkey
5. Highlight Record New, Erase, Lock, Rename,
to select
Options.
Details, or Erase All and press .
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11USINGTHE CAMERA
Tips before operating your
camera
• You cannot activate the camera while
on a call.
• Once the camera is active, the main screen
acts as the viewfinder.
• If you get a “Low memory” error, check your
resolution and quality compression settings.
See “Setting up the camera” on this page.
• If there is no activity within 45 seconds after
you turn your camera on, the camera quits
and returns to the previous screen.
Accessing picture mode
The camera can be used with the flip open
or closed.
Flip closed
Press the external camera key until you hear one
beep to activate picture mode.
Flip open
Press until you hear one beep to activate
picture mode.
Camera settings
1. Press and hold to activate
picture mode.
2. Press the right softkey to select
Options.
3. Press to select Settings.
4. Highlight an option and press :
Flash options are Off, On, or Automatic.
–
Resolution options are 640 x 480,
–
320 x 240 (best for sending to email), and
160 x 120.
–
Low Light Mode brightens the picture for
low light environments.
–
Self Timer options are Off (default) or 3,
5, or 10 second pauses. When set, the
camera beeps from 3 seconds down to the
time the shutter snaps the picture
automatically. Self Timer is not available
when
Multishot mode is activated.
Multishot allows you to take up to six
–
multiple pictures while the camera key is
pressed and held. A tone plays each time a
picture is taken. A second tone plays when
the final picture is taken.
–
Shutter Sound sets the sound used when
the camera takes a picture.
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– White Balance allows the camera to adjust
for different lighting. Options are
Automatic, Fluorescent, Incandescent,
or Daylight.
–
Color Tone allows you to capture pictures
with different coloring. Options are
Normal, Black & White, Negative,
and Sepia.
–
Quality sets the picture compression. The
higher the compression, the better the
detail of the picture (higher pixel rate).
Options are Low, Medium, or High
(default). When set to High, the picture
file size is larger, using more memory.
–
LED flashes a light to indicate a picture
has been taken. Options are Off (default)
and On.
–
Viewfinder Display options are Fullscreen
and Actual.
Restoring camera menu settings
The following settings revert to the default
setting each time you enter and exit the
Menu options for picture mode
1. Press to activate picture mode.
2. Select Options.
3. Press up or down to scroll through the
options on the vertical menu bar:
–
Settings displays available camera settings
you may set up prior to taking a picture.
– Brightness allows you to adjust the
brightness of the image in the main
screen LCD.
–
My pictures displays all pictures taken
and stored.
–
Last Picture displays the most recently
taken picture.
–
Frames allows you to add a frame or a
stamp to your picture. A frame or stamp
cannot be removed once it is used in
apicture.
Note: The picture resolution changes to
160 x 120 while taking pictures with frames.
The resolution returns to the original setting
once Frames is disabled.
camera application:
– Low Light Mode, Self Timer, MultiShot,
Color Tone, and Viewfinder.
The following settings
remain at the setting
you selected each time you enter and exit the
camera application:
– Flash, Resolution, Shutter Sound, White
Balance, Quality, and LED.
44Using the Camera
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Picture mode indicators
and icons
The picture mode displays the following onscreen
indicators and icons:
IconDescription
Flash on
Picture mode
Top right hand
corner numbers
Number of snapshots
remaining
Zoom level
Bottom left hand
numbers
Resolution setting
Multishot
Self Timer
Taking a picture
1. Select Menu → Pictures → Take a picture.
2. Focus on the image using the phone’s display
as a viewfinder.
3. Take the picture using one of two methods:
– Press or the left softkey .
4. Press the left softkey to select Send or
the right softkey to select
5. Press when finished taking pictures.
Erase.
Camera key map
KeyCamera Menu Screen
Take pictureDismiss menu options
Left softkey
Right softkey
Select Capture
to take picture
Select Options Cancel, dismisses menu
UpZoom inScroll menu options right
Down Zoom outScrolls menu options left
Take a picture Select menu option
Select OK
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12USING TOOLS
Voice memo
The Voice Memo tool allows you to record and
play back audio memos.
Recording a voice memo
1. Select Menu → Tools → Voice memo →
Record new.
2. Record your memo and press the left softkey
3. Select Save to save your memo.
Note: If an incoming call is received while you’re
recording a memo, the memo is saved and the
incoming call screen appears.
Playing or reviewing a voice memo
1. Select Menu → Tools → Voice memo →
2. Highlight the voice memo to review and
3. Press right and left to select a function
to select
Stop.
Recorded memos.
select
Play.
and press to perform it
Play
Stop
Pause
Mute
:
Naming a saved voice memo
1. Select Menu → Too ls → Voice memo →
Recorded memos.
2. Highlight the memo and select Options.
3. Select Rename.
4. Press and hold to clear the default name.
5. Use the keypad to enter a name for the memo.
6. Select Save.
Erasing a saved voice memo
1. Select Menu → Too ls → Voice memo →
Recorded memos.
2. Highlight the memo and select Options.
3. Select Erase. The prompt
“Erase file?” appears.
4. Select Yes or No.
Scheduler
The Scheduler allows you to schedule events and
set reminder alerts.
Creating an event
1. Select Menu → Too ls → Scheduler →
Add new event.
2. Enter a name for the event and press
down. For help entering text, see page 19.
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3. Select Options and classify the type of event
and press :
Anniversary, Vacation, Medical, or Other.
4. Press to change the date of the event (the
Meeting, Phone Call, Birthday,
current date is the default date).
– Press left or right to move between
the month, day, and year fields.
– Press up or down to change the
month, day, or year.
– Press to save your changes.
5. Press to set the time of the event.
– Press left or right to move between
the hour, minute, and AM/PM fields.
– Press up or down to change the hour,
minute, or AM/PM.
– Press to save your changes.
6. Press to set the duration of the event.
– Press left or right to move between
the hour and minute fields.
– Press up or down to change the hour
and minute.
– Press to save your changes.
7. Press to set a reminder of the event.
– Select an option and press .
8. Press to set the reminder sound.
– Select an option and press .
9. Press to select a Silent Mode setting
No or During event and press .
– Select
10. Press to select whether or not this is a
recurring event.
– Select an option and press : No, Daily,
Weekly, Monthly, or Annually.
11. Select Save.
Editing, erasing, or sending an event
1. Select Menu → Too ls → Scheduler →
View month.
2. Press up, down, left or right to highlight
the day with the event to view, edit, or erase.
3. Press up or down to highlight the event
and press .
4. Press the right softkey to
select
Options.
5. Select Edit, Erase, or Send and press .
– For more information about editing the
event, see “Scheduler” on page 46.
– To erase the event, highlight
Erase and
press . Press the left softkey
to confirm.
– For more information about sending the
event, see “Text Messaging” on page 30.
Alarm clock
You can set up to four alerts with your phone’s
three alarm clocks and one quick alarm.
Note: The alert occurs only if the phone is on.
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Setting an alarm
1. Select Menu → Too ls → Alarm clock.
2. Highlight one of the alarms and select Set.
3. Use the phone keypad to enter numbers and
to switch between AM and PM.
– Press left or right to move between
hours, minutes, and AM/PM fields.
– Press up or down to change the
hours, minutes, and AM/PM options.
4. Press to set the time of the alarm.
5. Select Options to set the alarm sound.
6. Highlight an option and press .
7. Select Options to set the recurring time.
8. Highlight an option and press .
9. Enter a note for the alarm and press .
10. Press the left softkey to select Save
and set the alarm(s).
11. When the alarm rings, select Off to turn off the
alarm or
Snooze to silence the alarm for
10 minutes.
Note: Opening the flip turns off the alarm.
Setting the QuickAlarm
1. Select Menu → Too ls → Alarm Clock.
2. Highlight QuickAlarm and select Set.
3. Select an option and press : 5 minutes, 15
minutes (default), 30 minutes, or 60 minutes.
A message appears telling you the
QuickAlarm is On.
4. When the alarm rings, select Off to turn off the
alarm or
Reset to set the QuickAlarm again.
Tip calculator
The Tip calculator helps you calculate how much
tip to include with a bill.
1. Select Menu → Too ls → Tip calculator.
2. Enter the amount of your bill.
3. Select Next.
4. Select the amount you want to include as a tip
(10%, 15%, 18%, 20%, Other) and press
. Your total bill appears, including tip.
5. To split the bill, right softkey to
select
Split.
6. Press to clear the default of 2 guests.
7. Enter the number of guests and press the left
softkey to select
Next. The amount
each guest pays is calculated.
8. Select Done.
Calculator
Use the calculator for basic
mathematical equations.
1. Select Menu → Too ls → Calculator.
2. Use the keypad to enter numbers.
3. Use to select mathematical operations:
Left
Right
x (multiply)
÷ (divide)
Up
Down
+ (add)
- (subtract)
48Using Tools
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4. Press to calculate the result.
Example: Enter 5, press left to select X,
enter 2, then press to obtain the result
of 10.
5. Press to return to the main screen.
- or Press to clear the screen.
Options
Adds displayed digit to the value
M+
stored in memory.
Displays currently stored value on
MR
screen.
Clears value currently stored in
MC
memory.
Timer
This timer counts down for a specified
amount of time. It beeps when that amount of
time has elapsed.
1. Select Menu → Too ls → Timer.
2. Select Set.
– Press to move the cursor left or right.
– Press up or down to set the hours,
minutes, and seconds.
3. Select Start to begin the countdown.
Select
Stop to pause the countdown.
Select
Reset to clear the timer.
4. Select Sound, highlight an alarm sound and
press to select the alarm.
5. The right softkey to silence the alarm.
Stopwatch
1. Select Menu → Too ls → Stopwatch.
2. Select Start to begin counting.
Select
Stop to stop counting.
Select
Reset to clear the counter.
Flashlight
1. Select Menu → Too ls → Flashlight.
2. Select Tur n On to turn on.
Select
Tur n Of f to turn off.
Note: Press and hold to turn on the
flashlight. Once is released, the flashlight
turns off.
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13CUSTOMIZING YOUR PHONE
The contents of the
Keyguard
Guard on close
Disabled
Sounds
Ringtone volume
Ringtones
Business ringers
Personal ringers
Flip open
Flip closed
Pwr on/off sound
Key volume
Key length
Alerts
Smart sound
Minute alert
Earpiece volume
Spkrphone volume
Settings menu are as follows:
Display
Greeting banner
Menu style
Color themes
Wallpaper
Screensavers
Backlight
Auto-Hyphen
Time/Date format
Contrast
Brightness
Convenience
Open to answer
Fast find
Frequent list
Hold call
1-Touch dialing
Any key
Displays your phone
number, software
version, PRI version,
ESN, technology, SID,
browser info, and
screen icons.
Creating a custom menu
You can create a custom menu that contains your favorite features with the internal keypad’s
custom menu key.
1. Press .
2. Press the left softkey to select Edit.
3. Scroll through the available features and press
to select or deselect options.
– You may select more than one feature.
Items appear in alphabetical order.
4. Press the left softkey to select Save.
You can return to edit your custom menu.
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Using the keyguard
Locking the keyguard
The Keyguard locks the external number keypad
on your phone to prevent accidental keypresses
when the phone is turned on and a call is not in
progress. You can still answer or silence an
incoming call.
• To lock the keypad, press and hold .
• To unlock the keypad, press the left softkey
to select
Keyguard, then press .
Changing the keyguard setting
You can set the phone to lock the keypad
automatically when the flip is closed.
1. Select Menu → Settings → Keyguard.
2. Highlight an option:
– Guard on close
– Disabled
3. Press to save.
Silencing all sounds
Your phone is set to make sounds when you
receive calls, press keys, navigate through menus,
and receive alerts (such as new messages). You
can silence all sounds and set the phone to vibrate
when you receive calls and alerts.
Setting the phone to vibrate
• Press and hold .
- or -
• Use side volume keys to select
Vibrate or Silence All.
Turning sounds back on
• Press and hold .
- or -
• Use side volume keys to select a
volume level.
Setting ringtones
Changing your default ringtone
Your Switch_Back phone has multiple ringtones
you can choose to use for incoming calls.
1. Select Menu → Settings → Sounds →
Ringtones.
2. Scroll down the list to hear the different rings
and press to select one.
Note: Downloaded ringtones are added to the
beginning of the standard list of ringtones.
Changing your business ringtone
Your Switch_Back phone has multiple ringtones
you can choose to use for incoming calls from
your Business group.
1. Select Menu → Settings → Sounds →
Business ringers.
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2. Scroll down the list to hear the different rings
and press to select one.
Note: Downloaded ringtones are added to the
end of the standard list of ringtones.
Changing your personal ringtone
Your Switch_Back phone has multiple ringtones
you can choose to use for incoming calls from
your Personal group.
1. Select Menu → Settings → Sounds →
Personal ringers.
2. Scroll down the list to hear the different rings
and press to select one.
Note: Downloaded ringtones are added to the
end of the standard list of ringtones.
Setting sounds for your phone
You can set your phone to sound tones when you
open and close the flip and when you turn the
phone on and off. Sounds will not occur during
an incoming call, if you are in a call, or if a
headset or car kit is attached to your phone.
Set sound when flip opens
1. Select Menu → Settings → Sounds →
Flip open.
2. Scroll through the list to hear the sounds and
press to select one.
Set sound when flip closes
1. Select Menu → Settings → Sounds →
Flip closed.
2. Scroll through the list to hear the sounds and
press to select one.
Set sound when phone powers on
or off
• Select Menu→Settings→Sounds→
Pwr on/off sound → Enabled.
– To deselect this sound, select
Disabled.
Adjusting volume
You can adjust the earpiece, speakerphone, and
ringtone volume as well as key tones.
Adjusting the ringtone volume
1. Select Menu → Settings → Sounds →
Ringtone volume.
2. Press right to increase the volume, or left
to decrease the volume.
3. Press the left softkey to select Save.
Adjusting key tone volume
You can change the volume of the tones the phone
makes when you press the keys.
1. Select Menu → Settings → Sounds →
Key volume.
2. Press right to increase the volume, or left
to decrease the volume.
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3. Press the left softkey to select Save.
Setting key length
You can change the duration of the tones the
phone makes when you press the keys.
1. Select Menu → Settings → Sounds →
Key length.
2. Choose Normal or Long and press .
Setting sound alerts
You can choose how you want be alerted of
incoming voicemail, pages, text messages or
missed calls.
1. Select Menu → Settings → Sounds →
Alerts.
2. Select the type of alert: Message alert, Page
alert, Voicemail alert, or Missed call alert.
3. Press to select an option:
Vibrate, Beep, Freeway, Game, Bloop,
–
Winner, Zilofon sets the phone to alert you
once when a new message is received.
– Vibrate & Remind, Beep & Remind, Fwy &
Remind, Game & Remind, Bloop &
Remind, Winner & Remind, Zilofon &
Remind sets the phone to notify you once
when a new message is received and then
notify you again every five minutes.
To stop a reminder alert, press to
select
Ignore.
Disabled turns off message alerts.
–
Using smart sound
You can set a baseline volume that the phone uses
to automatically adjust the earpiece volume when
there is a change in the amount of noise around
you or the caller’s voice.
• Select
Menu → Settings → Sounds →
Smart sound → Enabled.
Adjusting the earpiece volume
To adjust the earpiece volume manually during a
call, press or up or down.
To set the earpiece volume:
1. Select Menu → Settings → Sounds →
Earpiece volume.
2. Press right to increase the volume, or left
to decrease the volume.
3. Press the left softkey to select Save.
Adjusting speakerphone volume
1. Select Menu → Settings → Sounds →
Spkrphone volume.
2. Press right to increase the volume, or left
to decrease the volume.
3. Press the left softkey to select Save.
Personalizing the screen
Changing your banner
The banner is the personal label for your phone.
It appears on the main screen above the time and
date. The banner can be up to 14 characters long.
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1. Select Menu → Settings → Display →
Greeting banner.
2. Press the right softkey to select Edit.
3. Press to clear the screen.
4. Enter your new text.
5. Press the left softkey to select Save.
Choosing a menu style
Three menu styles are available: Wheel, Graphic,
and List.
1. Select Menu → Settings → Display →
Menu style.
2. Select an option and press .
Graphic displays icons of each menu item,
–
with its name at the bottom of the screen.
–
List displays a list of each menu item.
3. Press to return to the main screen.
The next time you select
Menu, you see the
menu style you selected.
Selecting a color theme
You can select a color theme for the display
background of your phone.
1. Select Menu → Settings → Display →
Color themes.
2. Scroll through the options to view the
color themes and press to select one.
Selecting wallpaper
Wallpaper appears on the main screen.
1. Select Menu → Settings → Display →
Wallpaper.
2. Highlight a wallpaper design and press .
3. Press the left softkey to assign
the wallpaper.
4. Press to return to the main screen.
Note: Downloaded wallpapers are saved in
Menu → My stuff → My graphics →
Wallpapers.
Selecting a screensaver
Screensavers appear on the main screen when the
flip is open or closed and are activated 10
seconds after the last keypress. Incoming calls
and alerts override screensavers.
1. Select Menu → Settings → Display →
Screensavers.
2. Highlight a screensaver and press . The
image displays.
3. Press the left softkey to assign the
screensaver.
4. Press to return to the main screen
and wait 10 seconds to view the screensaver
you chose.
Note: Downloaded screensavers are saved in
Menu → My stuff → My graphics →
Screensavers.
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Adjusting the backlighting
Your screen lights up while you are in a call or
when you press a key on the keypad. However,
you can set the length of time that bright
backlighting remains on.
7 sec. & in call, 15 sec. & in call, or 30 sec.
& in call—Turn backlighting on for the
duration of a call, and for 5, 10, or 30
seconds after your last keypress.
–
Disabled—Turns off backlighting.
Note: The “in call” settings drain the battery
more quickly.
Using power save mode
You can conserve battery life by activating Power
save mode to dim the backlight set in the
procedure above. The backlighting appears for
the selected duration but is less bright than with
Power save off.
• Select
Menu → Settings → Display →
Backlight → Pwr save mode → On.
Setting power backlighting
You can set backlighting to remain on when an
external power source, such as the AC adapter, is
used with the phone.
Note: Power backlighting may not be available
with the optional desktop charger or other
accessories.
1. Select Menu → Settings → Accessories →
Pwr backlighting.
2. Select Always On to keep backlighting on.
Note: The battery charges slower when power
backlighting is on.
Setting numbers to auto-hyphenate
Auto-hyphenation, when enabled, automatically
inserts hyphens into your phone numbers to be
consistent with the U.S. dialing plan.
For example, 1-222-333-4444.
• Select
Menu → Settings → Display →
Auto-Hyphen → Enabled.
Choosing a different time/date format
1. Select Menu → Settings → Display →
Time/Date format.
2. Highlight an option and press .
Changing the display contrast
1. Select Menu → Settings → Display →
Contrast.
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2. Press left or right to adjust the brightness
and select
Save.
Changing the display brightness
1. Select Menu → Settings → Display →
Brightness.
2. Press left or right to adjust the contrast
and select
Save.
Creating a secure environment
This section describes all the features involved in
securing your phone and preventing access to
personal information. All security features are
shielded by a four-digit lock code.
Locking your phone
When your phone is locked, you can call only
emergency numbers or Virgin Mobile’s customer
service number. You can still receive
incoming calls.
1. Select Menu → Settings → Security.
2. Enter your four-digit lock code.
3. Select Lock phone.
4. Highlight an option and press .
Never does not lock the phone.
–
On power up locks the phone every time
–
you turn it on.
–
Now locks the phone immediately.
Unlocking the phone
1. From the main screen, press the left softkey
2. Enter your four-digit lock code.
to select
Unlock.
Limiting calls
You can limit the calls that can be made from your
phone to emergency numbers, your contacts, and
your service provider’s numbers.
1. Select Menu → Settings → Security.
2. Enter your four-digit lock code.
3. Select Limit use.
4. Choose an option and press :
No limit limits no calls.
–
Limit outgoing calls only. Incoming calls
–
can still be received and answered.
–
Limit all calls, both incoming and
outgoing.
Changing your lock code
The lock code is typically 0000 or the last 4 digits
of your phone number.
1. Select Menu → Settings → Security.
2. Enter your four-digit lock code
3. Select Change lock code. A message appears:
“Change Code?”
4. Press the left softkey to select Yes and
enter a new four-digit code.
5. Enter your new lock code again.
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Designating emergency numbers
The emergency numbers feature allows you to
specify three personal phone numbers that can be
called when the phone is locked.
1. Select Menu → Settings → Security.
2. Enter your four-digit lock code.
3. Select Emergency numbers.
4. Select an Unassigned slot.
5. Enter the phone number, including the area
code. Do not enter 1 before the area code.
6. Press the left softkey to select Done.
Notes:
• You can view these numbers only when they’re
being entered for the first time.
• To make a call to an emergency number from
a locked phone, you must dial the number
(including area code) exactly as it was stored
in Emergency Numbers.
Erasing all contacts
You can erase all entries from your
Contacts directory.
1. Select Menu → Settings → Security.
2. Enter your four-digit lock code.
3. Select Erase contacts.
4. Select Yes to erase all contacts. A message
appears: “Erase ALL Contacts?”
5. Press the left softkey to select Yes to
erase all contacts.
Connecting to a TTY/TDD device
You can connect the phone to a TTY device for the
hearing impaired.
Note: Enable TTY only when
using the phone with a TTY device.
1. Connect the TTY device to the phone.
2. Enter ##889 from your keypad.
3. Press the left softkey to select the
TTY option.
Setting position location
This setting allows you to share your location
information with network services other than
emergency services (For example: 911, 111, 999,
and 000) in markets where service is
implemented.
Note: This feature works only when your phone is
in digital mode. You do not have the option of
turning off the locator to emergency services.
1. Select Menu → Settings → Network →
Location.
2. Select 911 Only or Location on.
911 Only (default) shares your position
–
information only with emergency services
when you call your 3-digit emergency
code (911, 000, 111, etc.).
–
Location on shares your position
information with Virgin Mobile’s network,
in addition to emergency services.
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14USING VOICE RECOGNITION
Voice recognition allows you to make and
answer calls by speaking commands into the
phone’s microphone.
Setting up voice dialing
To make or receive calls using voice dialing,
contacts must be saved with associated voice tags.
Creating a voice tag for a contact
1. Press the right softkey to
select
Contacts.
2. Highlight the contact and press .
3. Press down to highlight the number.
4. Press the right softkey to
select
Options.
5. Highlight Add Voice Dial and press .
6. Follow the voice prompts. You will need to say
the name twice.
Viewing entries with voice tags
• Select Menu→Contacts→Voice dial list.
A list of all contacts with assigned voice
To answer a call:
When you receive an incoming call, the phone
responds: “Incoming call, answer?” If the caller is
recognized as a contact entry in your phone, then
the phone says “Incoming call from
(Name), answer?”
• Say “
Yes ” or press any key except .
Ignoring an incoming call
To ignore an incoming call, do one of
the following:
• Say “
No”and press to silence
the alert.
• Remain silent. The voice alert repeats twice
and the phone rings once, then returns to the
main screen.
Training voice recognition
If your phone is having trouble recognizing your
voice, you can train it with the commands
No, and Wake up.
1. Select Menu → Settings → Call options.
2. Select Voice training.
3. Read the message and press the left softkey
to select
OK and continue. Cancel
returns you to the previous screen.
4. Select Train All or the item you want to train.
5. Follow the prompts for each word until
training is complete.
Yes ,
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15GETTING HELP
Customer support
To contact Virgin Mobile’s customer support
department for information about your phone,
account history, call coverage area, and specific
features available to you, such as call forwarding
or voicemail:
•Go to
www.virginmobileusa.com.
• Dial *VM from your Virgin Mobile phone.
Airtime charges may apply.
• Dial 888-322-1122 from any phone.
For questions about the phone features, refer to
the materials provided with your phone, or visit
www.virginmobileusa.com.
For additional questions, you may contact the
Kyocera Wireless Corp. Customer Care Center in
any of the following ways:
• Web site:
• Email:
• Telephone: 1-800-349-4478 (U.S. and
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the problem.
• The phone’s electronic serial number (ESN).
To locate the ESN, select
Phone Info.
Qualified service
Menu → Settings →
If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.
Become a product evaluator
To participate in the testing and evaluation of
Kyocera Wireless Corp. products, including
cellular or PCS phones, visit
beta.kyocera-wireless.com.
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16CONSUMER LIMITED WARRANTY
Kyocera Wireless Corp. (“KYOCERA”) offers you a
limited warranty that the enclosed product or
products (the “Product”) will be free from
defects in material and workmanship for a period
that expires one year from the date of sale of the
Product to you, provided that you are the original
end-user purchaser of the Product and provided
that your purchase was made from an authorized
supplier. Transfer or resale of a Product will
automatically terminate warranty coverage with
respect to that Product. This limited warranty is
not transferable to any third party, including but
not limited to any subsequent purchaser or owner
of the Product.
KYOCERA shall, at its sole and absolute discretion,
either repair or replace a Product (which unit
may use refurbished parts of similar quality and
functionality) if found by KYOCERA to be defective
in material or workmanship, or if KYOCERA
determines that it is unable to repair or replace
such Product, KYOCERA shall refund the purchase
price for such Product, provided that the subject
Product (i) is returned, with transportation
prepaid, to a KYOCERA authorized service center
within the one year warranty period, and (ii) is
accompanied by a proof of purchase in the form
of a bill of sale or receipted invoice which
evidences that the subject Product is within the
one year warranty period (“Proof of Purchase”).
After the one year warranty period, you must pay
all shipping, parts and labor charges.
This limited warranty does not cover and is void
with respect to the following: (i) any Product
which has been improperly installed, repaired,
maintained or modified; (ii) any Product which
has been subjected to misuse (including any
Product used in conjunction with hardware
electrically or mechanically incompatible or used
with accessories not approved by KYOCERA),
abuse, accident, physical damage, abnormal
operation, improper handling, neglect, exposure
to fire, water or excessive moisture or dampness
or extreme changes in climate or temperature;
(iii) any Product operated outside published
maximum ratings; (iv) cosmetic damage; (v) any
Product on which warranty stickers or Product
serial numbers have been removed, altered, or
rendered illegible; (vi) cost of installation,
removal or reinstallation; (vii) signal reception
problems (unless caused by defects in material
and workmanship); (viii) damage the result of
fire, flood, acts of God or other acts which are not
the fault of KYOCERA and which the Product is not
specified to tolerate, including damage caused by
mishandling, shipping and blown fuses; (ix)
consumables (such as fuses); or (x) any Product
which has been opened, repaired, modified or
altered by anyone other than KYOCERA or a
KYOCERA authorized service center.
62Consumer Limited Warranty
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USE ONLY KYOCERA APPROVED ACCESSORIES
WITH KYOCERA PHONES. USE OF ANY
UNAUTHORIZED ACCESSORIES MAY BE
DANGEROUS AND WILL INVALIDATE THE PHONE
WARRANTY IF SAID ACCESSORIES CAUSE
DAMAGE OR A DEFECT TO THE PHONE.
KYOCERA SPECIFICALLY DISCLAIMS LIABILITY
FOR ANY AND ALL DIRECT, INDIRECT, SPECIAL,
GENERAL, PUNITIVE, EXEMPLARY, AGGRAVATED,
INCIDENTAL OR CONSEQUENTIAL DAMAGES,
EVEN IF ADVISED OF THE POSSIBILITY THEREOF,
WHETHER FORESEEABLE OR UNFORESEEABLE
OF ANY KIND WHATSOEVER, INCLUDING BUT
NOT LIMITED TO LOSS OF PROFITS,
UNANTICIPATED BENEFITS OR REVENUE,
ANTICIPATED PROFITS ARISING OUT OF USE OF
OR INABILITY TO USE ANY PRODUCT (FOR
EXAMPLE, WASTED AIRTIME CHARGES DUE TO
THE MALFUNCTION OF A PRODUCT) OR
CONTRIBUTION OR INDEMNITY IN RESPECT OF
ANY CLAIM RELATED TO A PRODUCT.
REPAIR OR REPLACEMENT OF A DEFECTIVE
PRODUCT OR REFUND OF THE PURCHASE PRICE
RELATING TO A DEFECTIVE PRODUCT, AS
PROVIDED UNDER THIS WARRANTY, ARE YOUR
SOLE AND EXCLUSIVE REMEDIES FOR BREACH
OF THE LIMITED WARRANTY, AND SUBJECT TO
THIS WARRANTY, THE PRODUCTS ARE
APPROVED AND ACCEPTED BY YOU “AS IS”.
KYOCERA MAKES NO OTHER WARRANTIES,
REPRESENTATIONS OR CONDITIONS OF ANY
KIND, ORAL OR VERBAL, EXPRESS OR IMPLIED,
THE PRODUCTS, INCLUDING BUT NOT LIMITED
TO ANY IMPLIED WARRANTY OR CONDITION OF
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR AGAINST
INFRINGEMENT OR ANY IMPLIED WARRANTY OR
CONDITION ARISING OUT OF TRADE USAGE OR
OUT OF A COURSE OF DEALING OR COURSE OF
PERFORMANCE. NO DEALER, DISTRIBUTOR,
AGENT OR EMPLOYEE IS AUTHORIZED TO MAKE
ANY MODIFICATION OR ADDITION TO THIS
WARRANTY.
Some jurisdictions do not allow the exclusion or
limitation of incidental or consequential damages,
or allow limitations on how long an implied
warranty lasts, so the above limitations or
exclusions may not apply to you.
This limited warranty gives you specific legal
rights, and you may also have other rights which
vary from jurisdiction to jurisdiction.
For warranty service information, please call the
following telephone number from anywhere in the
continental United States and Canada: 1-800-3494478 or 858-882-1401; or contact KYOCERA at
the following address: 10300 Campus Point Drive,
San Diego, California, 92121-1582, USA,
Attention: Technical Support.
DO NOT RETURN YOUR PRODUCTS TO THE
ABOVE ADDRESS. Please call or write for the
location of the Kyocera Wireless Corp. authorized
service center nearest you and for procedures for
obtaining warranty service.
STATUTORY OR OTHERWISE, WITH RESPECT TO
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INDEX
Numerics
1-Touch dialing, 17
A
accessories, 11
alarm clock, 7, 47
alerts
for messages
, 53
for missed calls, 16
auto text, 31, 34, 35
auto-hyphenation, 55