Kwikset Premis Faq

Premis FAQs

How secure is my Premis lock electronically?

Premis lock uses the standard 128-bit AES encryption and the session-based
Station-to-Station protocol which is encrypted with HKDF-SHA-512 derived keys
based on per-session Curve25519 keys.

Can Premis notify me when the door is locked/ unlocked?
Even with a physical key?

Yes, the Apple Home app sends a notification every time the lock is locked or
unlocked when the phone is within Bluetooth® range; when out
of Bluetooth® range, you will need to have the lock connected to an Apple TV
(Gen 4 or later with tvOS 10.2 or later), iPad (4th Gen or later running iOS 10.3 or
later) or HomePod in order to receive notifications. The lock or unlock method
can be seen under “view lock activity” within the Premis app.

How many Apple devices can I enroll with my Premis
lock?

You can enroll the Premis lock with a single Apple device and share access with
up to 15 additional Apple devices. You can additionally share user codes with up
to 30 additional users.

How many Premis locks can I enroll in an Apple device?

You can enroll an unlimited number of Premis locks in your Apple Devices.

Can I set the lock to auto-lock at a certain time?

The iOS 10 native “Home App” will support locking your Premis lock at a certain
time of day using the HomeKit Automation section of the App. The lock can also
be set to auto-lock after a certain period of time after the last lock operation. This
setting can be managed from within the Premis App under lock settings.

How much history is captured in the Lock Activity?

The Premis App will hold a rolling 16 interactions with the lock. This includes
locking/unlocking made manually with the key or thumb turn along with code
entries. Please note that the lock activity will only update when you are within

Bluetooth range of the lock, if you are not connected for remote access.

What devices are compatible with Premis?

 Versions of iPhone, iPod, iPad, and iOS Premis lock can be enrolled

with compatible HomeKit enabled devices running iOS 10.3 or newer.
These include the iPhone 5s or newer, iPad 4 or newer, iPad Mini 2 or
newer, and iPod Touch 6th generation or newer.

 Compatible versions of Apple TV Premis is compatible with 4th

generation or newer.

 Can I unlock Premis remotely? The lock can be locked or unlocked

remotely using the Premis app or Siri, if the lock is connected to an Apple
TV (4th generation or newer), HomePod, and Apple iPads (with iOS 10.3
or newer). The Apple TV, HomePod, or iPad must remain in your home in
Bluetooth range of the Premis lock, powered on and connected to your
home Wi-Fi network.

Do the people I send a user code need to download the
Premis app?

No, the user code recipients can unlock Premis using distinct keypad user codes

given at the invitation time.

Is there an Android app for this lock?

No, Android devices are not compatible with HomeKit

Does the Premis app work with Apple Watch?

There is no Premis app for Apple Watch; however, you can lock/unlock Premis
using Siri or the Apple Home app.

How do I lock out access to the Premis app if I lost my
phone?

By logging into “Find my iPhone” and putting the phone in “Lost mode”, the

iPhone will be placed in lock mode and not allow anyone to access its content
therefore unable to remotely access the Premis lock. The user can also remove
the phones account access by holding the “A” button on the back panel for 7
seconds until the lock beeps one time to perform a network reset. Once the
phone is found, you will need to setup the lock again.

Can I use Siri to remotely lock/unlock the Premis lock?

As long as the Premis lock is connected to an Apple TV, HomePod or stationary
iPad, the lock can be remotely controlled via Siri. The Apple TV, HomePod or
iPad needs to be located within Bluetooth range (40 feet or closer) and in direct
line of sight to ensure connectivity. You will use the following prompt to
lock/unlock Premis: “Siri, lock/unlock [name of lock].”

What are the different features between Premis Traditional
and Contemporary?

Both Premis Traditional and Contemporary support HomeKit for an iOS
compatible smart home. Both type of locks can be controlled by either the
“Home” or Premis app as well as support for voice control using Siri. Features
are the same but Premis Contemporary provides a more modern, sleeker design
to better fit contemporary styling.

What Kwikset lever and handle-set can I pair with Premis
Contemporary?

Paired with “San Clemente” handle set Paired with “Lisbon” Lever

Other handle set options: Other handle set options:

Camino Halifax
Tavaris Montreal
Vedani

What do I need to manage Premis remotely?

An Apple TV*, Apple HomePod, or iPad 4* must be installed, turned “ON” and
within Bluetooth range (40 feet or closer) for Premis to be connected to the
internet and be remotely locked/unlocked by either Premis or Home app or voice
controlled by Siri.
The Premis lock and Apple TV, or HomePod, or iPad 4 will need to use the same
apple ID and connected to same Wi-Fi network.

*Apple TV (4th Generation or later with tvOS 10.2 or later)
*iPad 4 (running iOS 10.3 or later)

What is the temperature and humidity range for Premis
Contemporary?

Temperature Range:

Exterior: -40°F to 150°F
Interior: 32°F to 140°F

Humidity:

Exterior: - 100% condensing
Interior: 30% – 95% non-condensing

Check Wi-Fi connectivity if “Siri” commands are not
working.

1. Within Bluetooth range and line of sight of the Premis lock, check that Siri is able

to lock/unlock using the command: “Siri, lock or unlock the front door.”

2. If Siri commands are only working within Bluetooth range but not remotely, check

the following:

a. Check that the hardware versions of Apple TV (4th Gen or later),

HomePod(1st Gen or later), or iPad (4 or later) supports HomeKit.

b. Confirm that Apple TV is running on tvOS 10.2 or later and iPad 4 is using

iOS 10.3 or later)

c. Apple TV, HomePod, or iPad need to be in Bluetooth range and line of

sight to the Premis lock.

d. Check that both Premis lock and hub (Apple TV, HomePod, iPad) is

connected to the same Wi-Fi network and using the same Apple ID.

How to add a user code using your Premis App?

1. Open the Premis App > Select the lock > click on user icon (upper right)

2. Enter the user name

3. Enter a user code or click on “Generate Random Code” > click on Submit.
Add: User code must be between 4-8 digits.

4. Change “Access Type” as required

How to delete a user code using the Premis App?

1. Open the Premis App > Select the lock > click on user icon (lower left side)

2. Select the user name

3. Select “Delete User Code” > click on “Delete” to confirm user code
deletion.

Steps above will delete the user code as well as the user.

How to replace the batteries?

Note: For Premis Traditional, use screw driver to remove the interior cover

Lock not available error message

1. During initial setup, check that the barcode for HomeKit compatibility
scanned properly during the installation steps.

2. Check that the iPhone running the Premis or Home app is within Bluetooth
range and line of sight.

3. Replace batteries with new ones to ensure that lock is properly powered.
Typical battery life based on 10 entries per day is 10-12 months if the door

is properly aligned and the lock does not encounter interference in
lock/unlocking the door.

4. Toggle the Bluetooth settings (Disable/Enable). If no effect, power cycle
the phone (turn OFF, then turn ON) to reset Bluetooth.

5. Reset lock by pressing the “A” button for 10 seconds – you will hear a
beep sound to confirm that reset is successful. You will need to redo the
steps for adding the lock into your home using the Premis app.

What to do when a bolt jam occurs frequently, batteries
need to be replaced often or the motor sound slow?

Test the lock/unlock with the door open and closed. If the issue only occurs when
the door is closed, check on the following causes:

1. Door prep – ensure proper strike hole depth in the door frame.
o It must be a minimum of 1” deep.

2. Do you need to push or pull the door to lock the deadbolt manually?

o Adjust tab on lower strike to center deadbolt head

o Ensure deadbolt strike is at least 1” deep on frame of door
o Check that door thickness is supported - 1-3/8" to 1-3/4

3. Weather stripping –check that weather stripping is not impending the

door alignment and adjust if necessary

4. Battery corrosion – Check and replace batteries when necessary to
avoid corrosion

5. Overtightened bolts - Remove interior trim and subassembly, loosen
thru bolts, reinstall without overtightening the bolts

Refer to “Warped Door” guide to make the necessary adjustments to properly
align the door.

How long will the battery last?

4xAA batteries are expected to last up to a year based on 10 entries per day.
However, misaligned doors where the lock faces resistance during lock/unlocking
will shorten the battery life since the motor uses more power to exercise the
latch. In addition, properly “handing” or calibrating the lock as outlined in the
installation guide will maximize the battery life. Refer to the step 5 in the
installation instructions. https://s7d5.scene7.com/is/content/BDHHI/Kwikset/Tech-

Docs/5066070.pdf

If The Batteries Die, Will Premis Stay Locked?

Yes, the Premis lock will remain in its last known state when the batteries are
completely drained.

Is Premis compatible with Nest, Google Home, Amazon
Echo, SmartThings?

Premis is not compatible with Nest, Google Home, Amazon Echo, or
SmartThings. Premis is “HomeKit” compatible intended to work with iOS devices
only.

Why Can’t The Premis App Locate My Lock?

A) You can only pair one phone to the HomeKit, all other subsequent phones will
share access to the iCloud Home via the invite process.
B) In the event that your phone cannot discover (find) Premis during the initial
pairing process, try the following:

1. Delete any instances of your lock from your “Home”.

2. Press the “A” button in the upper left corner for ~10 seconds (the clearing
process will be signaled with a beep). This will clear any previous pairings
from the lock.

3. Restart the “Add Lock” process within the Premis App, and you should be

able to “find” your lock and complete the pairing process.

How Many Guests Can I “Invite”?

You can invite up to fifteen(15) Apple HomeKit to access your Premis lock
through the Home app. You can also provide up to 30 user access codes using
the Premis App.

How Do I Pair Premis With My Apple TV?

There is no need to pair a Premis lock with your compatible Apple TV. As long
as the lock is within range of the Apple TV

(40 feet or closer) which is logged into the same iCloud account as the enrolled

Apple device, the lock can be remotely operated. For settings tips on how to

configure the Apple TV, please refer to:

https://www.youtube.com/watch?v=VZWTvzic-Zk

What Do The Different Colored Lights On The Status LED
Mean?

Amber flashes mean it is locked, while green flashes mean it is unlocked, and
red means low battery.

Is The Lock Weatherproof? (What If It Gets Rained On)

Premis has a weather proof exterior, however, the interior must be protected
from the elements. Please refer to the temperature range guide.