Programming and Troubleshooting Guide
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Mastercode 2
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Troubleshooting: Installation 7
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Troubleshooting: Door Jamming and Door Handing 8
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Troubleshooting: Touchscreen and User Codes 11
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Troubleshooting: Smart Home Systems 13
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Troubleshooting: Battery 15
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Battery FAQ 16
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Mastercode
About the Mastercode
Using a Mastercode is an optional, added-security measure. It is not enabled by default. A Mastercode is
used to add and delete user codes, but it cannot unlock the door (unless the same code is programmed
as a user code, though this is not recommended). The Mastercode must be 4-8 digits.
Enabling and Setting the Mastercode
Programming timeout: If the screen is not pressed for 20 seconds, the system will time out
(indicated by three beeps and the “X” pattern ashing three times), and you will need to restart the procedure.
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1. Keep door open. Press and HOLD the
Program button until the Checkmark
symbol illuminates (about 5 seconds).
4. Press Lock symbol once. 5. Re-enter Mastercode. 6. Press Lock symbol once.
2. Press Checkmark symbol once. 3. Enter new Mastercode.
If programming is successful, the Checkmark
will illuminate and you will hear one beep.
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If programming is unsuccessful, the “X” pattern
will ash three times, and you will hear three
beeps. Make sure the Mastercode has not already
been programmed. Attempt the procedure again,
making sure to enter the same new Mastercode
in step 3 and 5.
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Make sure switch #3 is on, and press the
Program button once. If you immediately
hear ve beeps and see the Checkmark ash
ve times, the Mastercode is enabled.
©2017 Spectrum Brands, Inc.
Adding User Codes with the Mastercode Enabled
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The procedure for adding user codes is different when the Mastercode is enabled. For instuctions on how to add user
codes when the Mastercode is disabled, see the Installation and User Guide that came with your lock.
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1. Keep door open. Press the Program button
once. The Checkmark will ash ve times and
you will hear ve beeps.
4. Press Lock symbol once. 5. Enter new user code. 6. Press Lock symbol once.
2. Press Checkmark symbol once. 3. Enter Mastercode.
If programming is successful, the Checkmark
will illuminate and you will hear one beep.
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If programming is unsuccessful, the “X” pattern
will ash three times with three beeps. Make
sure the user code is not a duplicate and that it is
between 4 and 8 digits during your next attempt.
Make sure the lock has room for an additional
code. If all user codes are lled, delete a code to
make room for this one. Make sure to enter a valid
Mastercode in step 3.
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While the door is open and locked,
test the user code to make
sure it unlocks the door.
©2017 Spectrum Brands, Inc.
Deleting a Single User Code with the Mastercode Enabled
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1. Keep door open. Press the Program button
once. The Checkmark will ash ve times and
you will hear ve beeps.
4. Enter Mastercode. 5. Press Lock symbol once. 6. Enter user code to be deleted.
2. Press Checkmark symbol once. 3. Press Lock symbol once.
7. Press Lock symbol once. 8. Re-enter use code to be deleted. 9. Press Lock symbol once.
If programming is successful, the Checkmark
will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern
will ash three times with three beeps. Make sure
to enter a valid Mastercode in step 4.
While the door is open and locked, test
the user code to make sure it no longer
unlocks the door.
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Deleting All User Codes with the Mastercode Enabled
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1. Keep door open. Press the Program button
once. The Checkmark will ash ve times and
you will hear ve beeps.
4. Enter Mastercode. 5. Press Lock symbol once. 6. Press “9” six times.
2. Press Checkmark symbol once. 3. Press Lock symbol once.
7. Press Lock symbol once. 8. Press “9” six times. 9. Press Lock symbol once.
If programming is successful, the Checkmark
will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern
will ash three times with three beeps. Make sure
to enter a valid Mastercode in step 4 during your
next attempt.
While the door is open and unlocked, press
the Lock symbol. If the latch bolt does not
extend to lock, then all codes have been
successfully deleted.
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©2017 Spectrum Brands, Inc.
Disabling and Deleting the Mastercode
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1. Keep door open. Press and HOLD the Program
button until the Checkmark symbol illuminates
(about 5 seconds).
4. Enter Mastercode. 5. Press Lock symbol once. 6. Re-enter Mastercode.
2. Press Checkmark symbol once. 3. Press Lock symbol once.
7. Press Lock symbol once. If programming is successful, the Checkmark
will illuminate and you will hear one beep.
If programming is unsuccessful, the “X” pattern
will ash three times, and you will hear three
beeps. Make sure the Mastercode has been
enabled before trying to disable it. Attempt the
procedure again, making sure to enter the same
Mastercode in step 4 and 6.
Make sure switch #3 is on, and press
the Program button once. If you don’t
immediately hear ve beeps and see the
Checkmark ash ve times, the
Mastercode is disabled.
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©2017 Spectrum Brands, Inc.
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Troubleshooting: Installation
The interior mounting screws are dicult to tighten.
The interior and exterior assembly won’t mount parallel to the door edge.
The interior assembly does not fit on the mounting plate.
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If you encounter any of the problems above, make sure that you are
using the correct mounting plate screws. Three sets of mounting screws
are supplied with the lock. Measure the thickness of your door to
determine the correct mounting screws.
Door Thickness
If your door is 1-3/8” (35 mm) thick, use the shorter gold screws.
If your door is 1-3/4” (44 mm) thick, use the medium silver screws.
If your door is 2” (51 mm) thick, use the longer black screws.
If you still encounter the problems above, the deadbolt latch may be
installed upside down. Remove the interior assembly, mounting plate,
and exterior assembly from the door, and look at the latch inside the
door hole.
If the word “UP” is upside down and at the bottom of the latch, the latch
is installed incorrectly.
Reinstall the latch, making sure the word “UP” faces upward.
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©2017 Spectrum Brands, Inc.
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Troubleshooting: Door Jamming and Door Handing
The lock jams and the turnpiece does not rotate smoothly.
The lock beeps, the Checkmark and Lock symbols alternate flashing, and the
door cannot lock.
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The door handing process was not executed
during installation.
Perform the manual door handing process in the Installation Guide.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The wrong deadbolt latch is installed.
Electronic deadbolts require a tapered latch bolt for ease of operation. If
the latch being used is from an older lock, it will likely not have a tapered
latch bolt. Remove the lock from the door, including the old latch.
Replace with the new tapered latch that came with the lock and reinstall
the lock.
The deadbolt latch and strike are misaligned,
causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the
upper latch and strike so that the latch bolt enters the strike when the
door is locked.
The lower latch and lower strike (for your knob
or lever) are misaligned, putting too much
load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted
(unlocked), and close the door. If you have to push, pull or lift the door to
get it to close, adjust the position of the lower strike.
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©2017 Spectrum Brands, Inc.
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The hole in the door frame for the latch bolt is
not drilled deep enough.
Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
The mounting plate is placing tension on the
torque blade.
Attempt to lock and unlock the door with the interior turnpiece. If it is
unable to rotate, remove the interior assembly from the mounting plate.
Attempt to rotate the torque blade with a screwdriver. If it is still unable
to rotate, loosen the screws on the mounting plate and reposition the
plate so there is no tension on the cylinder torque blade. Test the torque
blade again with a screwdriver, making sure the latch bolt can operate
smoothly. Reinstall the interior assembly.
The clutch is disengaged.
Remove the battery pack. Remove the interior assembly from the
door. Verify that the lock can be operated smoothly with the key while
the interior is removed. Attempt to rotate the turnpiece on the interior
assembly to the vertical position. If it cannot rotate to the vertical position,
the clutch has become disengaged.
Place the battery cover onto the interior assembly, making sure to align
the turnpiece with the shaft. Rotate the turnpiece 180° clockwise (you
will need to use force when rotating the turnpiece, and you will hear it
click). This will re-engage the clutch.
180°
Align the turnpiece with the torque blade and reinstall the interior
assembly on the door.
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©2017 Spectrum Brands, Inc.
The door handing process does not happen
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automatically when the batteries are installed.
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The handing process may have been executed
previously.
Follow the instructions inside the Installation and User Guide to perform
the manual door handing process
The touchscreen indicates a failure after the door handing process.
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The deadbolt latch does not extend or retract on its own during
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The battery level is too low.
This is indicated by the Checkmark and Lock symbols ashing
simultaneously ve times with ve beeps. Use a fresh set of batteries, and
perform the door handing process again.
Make sure the batteries are installed correctly in the battery pack and that
the battery pack is installed correctly in the interior assembly.
the door handing process.
The hole in the door is misaligned.
Disassemble the lock, and reinstall it without the adapter ring on the
exterior side of the door.
The mounting plate is placing tension on the
torque blade.
Manually lock and unlock the door to check that the mounting screws
are not too tight. Slightly loosen the mounting screws if needed. For more
information, see page 9.
The battery level is too low.
This is indicated by the Checkmark and Lock symbols ashing
simultaneously ve times with ve beeps. Use a fresh set of batteries,
and perform the manual door handing process.
The latch and strike are misaligned, causing
the latch to bind.
Perform the manual door handing process while the door is open. If it
is successful only when the door is open, the latch and strike are not
aligned as they should be. Ensure door preparation is in accordance with
the door drilling instructions, available online.
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10 / 16
©2017 Spectrum Brands, Inc.
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Troubleshooting: Touchscreen and User Codes
The touchscreen is unresponsive.
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Screen activation
To activate the screen, use one of the three options below:
1. Touch screen with palm or back of hand until digits illuminate.
2. Touch lower left area of screen (where Checkmark is located) until
digits illuminate.
3. Touch screen with three or more ngers until digits illuminate.
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The Lock symbol does not lock the door.
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No user codes are programmed.
If there are no codes in the lock, the lock symbol will not lock the door.
This is indicated by the “X” pattern ashing three times with three
beeps. Program at least one user code and test the Lock symbol again.
One-second pause
The lock requires a one-second pause immediately after locking or
unlocking before the touchscreen will re-activate. Fully remove hand
from screen until the Checkmark or Lock symbol turns off, and then
activate the screen again.
Touchscreen lockout
If three incorrect codes were consecutively, the touchscreen will lock for
60 seconds.
Batteries
Check that your batteries are correctly installed. If the batteries are low,
replace them with a fresh set.
Cables
Check that your cables are connected securely.
The mounting plate is placing tension on the
torque blade.
See page 9.
The door handing process was not executed.
Perform the manual door handing process, following the instructions
inside the Installation and User guide.
The battery is too low to lock the door.
This is indicated by the Checkmark and Lock symbols ashing
simultaneously ve times with ve beeps. Remove the batteries and
replace with a fresh set.
Only two digits illuminate on the touchscreen.
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SecureScreen is enabled.
SecureScreen is an added-security feature that displays random digits
before you enter a user code to unlock the door. This feature ensures
that there are ngerprints on all digits so that codes cannot be identied
by examining the touchscreen for ngerprints.
If desired, this feature can be disabled by turning switch #4 to the off
position.
The clutch is disengaged.
See page 9.
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©2017 Spectrum Brands, Inc.
I’ve forgotten my user codes.
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Three attempts
The lock will give you three attempts to enter your user
code. If you enter three consecutive incorrect codes, the
touchscreen will lock for 60 seconds. After the 60-second
lockout, you can make additional attempts.
Add new user codes
If you have not lled up all of your user code positions, you
may add new user codes to the lock. If you have enabled a
Mastercode, see page 3. If you have not enabled a Mastercode,
see the installation and user guide supplied in the box.
Perform a factory reset
A factory reset will remove all codes associated with the lock. See the
installation and user guide supplied in the box.
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www.kwikset.com
12 / 16
©2017 Spectrum Brands, Inc.
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Troubleshooting: Smart Home Systems
The lock fails to pair with a smart home system.
The lock was not removed completely from
another network before being paired with the
new network.
Follow your smart home system’s instructions to remove (exclude/unpair)
the device from any other network. Then, attempt to pair (add/include)
the lock again.
The lock is not close enough to the controller.
Some Z-wave systems require that the lock be within 12" of the
controller during the pairing (inclusion/adding) process. If this is the
case, remove the lock from the door to perform the pairing process
closer to the controller.
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12"
305 mm
Z-Wave
Controller
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©2017 Spectrum Brands, Inc.
I can see the lock in my controller, but I can’t control it from the controller.
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The system needs a repeater or router to
reach the lock.
Adding repeaters to your system may help communication between your
lock and the controller, especially if they are far away from each other.
The network configuration changed.
If any repeaters or routers in the system were moved since adding the
lock to the system, perform the “rediscover” process in your system’s
user interface.
The lock is in sleep mode.
If the lock has been unable to communicate with the system after
multiple attempts, it will go into sleep mode. Lock and unlock the door
with a key so that the lock status transmits to the system. If it still does
not communicate, remove (exclude/unpair) the lock from your system.
Then, pair (add/include) the lock with your system again. If the problem
persists, add a repeater or router between the controller and lock if none
presently exist in the system.
The light module or switch is not beaming
capable.
Z-Wave locks: Ensure the light module or switch located between the
controller and lock is beaming capable.
ZigBee locks: Ensure the router is reachable by both controller and lock.
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©2017 Spectrum Brands, Inc.
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Troubleshooting: Battery
The batteries drain within one day.
The lock must be replaced. Contact Technical Support.
The batteries drain within one week.
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Latch and strike alignment
Make sure the correct deadbolt latch is installed, the latches and strikes
on your door are aligned, and the hole in your door frame is drilled deep
enough. See page 8 and page 9.
The batteries drain within a few weeks.
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The smart home system’s user interface falsely
reports a low battery.
If you receive an alert from your smart home system indicating that
the battery is low, conrm this is true at the lock. Turn on switch #1 so
that the status LED ashes every six seconds. If the LEDs turn amber
or green, followed by a red ash, the battery is low. If the red ash is
not seen, the battery is not low. This is an error on the smart home
system side that will often be xed when the lock is manually locked or
unlocked.
The Wireless Card LEDs are staying on.
Remove the battery pack, press and hold the program button for 10
seconds. Replace the battery pack. If the Wireless Card LEDs continue
to stay on, contact Technical Support.
Latch/strike/binding
Make sure the correct deadbolt latch is installed, the latches and strikes
on your door are aligned, and the hole in your door frame is drilled deep
enough. See page 8 and page 9.
The smart home system controller’s
communication with the lock is draining the
battery.
Remove the lock from your system. Put a new set of batteries in the
lock. Operate the lock in stand-alone mode for a week. If the batteries
drain within the week, the problem resides in the lock. If the batteries do
not drain, the problem may be the smart home controller. Call Technical
Support.
Technical Support
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www.kwikset.com
The smart home system controller’s ping
frequency is too high.
Decrease the ping frequency from the controller to the lock to the lowest
possible setting.
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©2017 Spectrum Brands, Inc.
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Battery FAQ
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How do I get in if the batteries are dead?
Use a 9-Volt Alkaline battery to temporarily power the touchscreen.
Make sure both terminals on the 9-Volt battery touch the terminals at
the bottom of the touchscreen. Hold the 9-Volt in place while entering
your user code to unlock the door. Continue holding the 9-Volt in position
until the Checkmark symbol illuminates and the door unlocks.
Note: If you remove the battery before the Checkmark symbol
illuminates, you will need to re-enter your user code.
How long will the lock operate on a set of
batteries?
Based on 10 operations per day, a single, new set of Alkaline batteries
will operate the lock for over a year.
I am planning to be away for several months.
Will my lock operate when I get back?
When the system is idling, it consumes minimum power (very close to
battery shelf life.) With alkaline batteries, the lock should be operable
after years of idle.
I replaced my batteries less than a year ago
and need to replace them again.
Check your door alignment. If the deadbolt makes several unsuccessful
attempts to lock or unlock the door, it may mean that the door is warped
and the latch does not line up correctly with the strike. Operating the
lock excessively reduces battery life. Avoid turning on the keypad light
unnecessarily.
What settings should I use to get the
maximum battery life out of my lock?
Set all switches to the OFF position.
If the batteries die, will the lock stay locked?
The lock will remain in its last known state if the batteries die.
What type of batteries do you recommend?
For best results, use new non-rechargeable Alkaline batteries only.
If I’ve disabled my touchscreen through my
smart home system, will the touchscreen work
when I use a 9-Volt battery to power the lock?
No, the touchscreen will remain unresponsive even with a 9-Volt battery
if the touchscreen has been disabled. See your smart home system
instructions for more information on whether or not you can disable your
touchscreen.
Technical Support
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16 / 16
©2017 Spectrum Brands, Inc.
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