Kwikset 925 KEVO DB User Manual

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User Guide

PLEASE READ THIS DOCUMEN T IN ITS ENTIRETY, INCLUDING “IMPORTANT SAFEGUARDS” AND “PREVENTING INADVERTENT UNLOCKING OF YOUR DOOR” ON PAGE 2.

Kevo at a Glance

Kevo-Compatible Devices

Quick Start

Normal Operation

Advanced Features

All About eKeys

System Reset

Device Calibration

Important Safeguards

Need Help?

1. Deadbolt rose

2. SmartKey tool hole

5. Reset button

6. Back panel

7. Program button

8. Turnpiece

Kevo at a Glance

3. Light ring

4. Keyway

Exterior

9. Calibrate button

10. Switches

11. Status LED

Interior

1. Touch Kevo anywhere on the metallic surface behind the light ring to lock and unlock.

2. Insert your SmartKey tool here when rekeying your lock to work with your existing key.

3. Changes color to communicate with you.

4. Insert your standard key here.

5. Only use to reset Kevo

to delete all eKeys and fobs. See “System Reset” for more information.

6. Where all the programming features are located.

7. Use to enroll phones and fobs.

Switches

Switch 1

Status LED

Door lock status LED blinks every 6 seconds. ON position is factory default.

Switch 2

Triple Touch Lock

See “Triple Touch Lock.” OFF position is factory default.

1 2 3 4

8. Use to manually lock and unlock Kevo from the inside. When the turnpiece is vertical, Kevo is locked. When it is horizontal, Kevo is unlocked.

9. Use to calibrate phones and fobs.

10. Use to enable and disable the Status LED, Triple Touch Lock and Audio.

11. Communicates whether the door is locked or unlocked and ﬂashes red for a low battery alert. Can be turned on and off by Switch #1.

Switch 3

Audio

Beeping sound is heard during programming and normal operation. ON position is factory default.

Switch 4

Future Feature

ON OFF

Kevo can be locked or unlocked with these devices:

Kevo-Compatible Devices

Smartphones and Smart Devices

A Kevo-compatible smartphone (or other mobile internet-connected device or tablet) must have Bluetooth Smart Ready/ Bluetooth 4.0 and an app speciﬁc to the device must be installed. Find out if your device is compatible at

www.kwikset.com/kevo/devices.

Kevo Fob Standard Key

A Kevo Fob is a Bluetooth device that provides the same touch-to-open convenience as a smartphone.

Additional fobs can be purchased as needed. Up to eight fobs can be enrolled in a single Kevo lock. A single fob can be enrolled in up to 25

different Kevo locks.

Note: You may choose to use only Kevo fobs, only smartphones or a mix of both in your Kevo system.

Always make sure you have access to your standard key. You can use the SmartKey tool to rekey your lock so it works with your existing Kwikset key. See the supplied SmartKey rekey instructions for more information.

Quick Start

Install the Kevo Lock

See the supplied Installation Guide for complete instructions, or view the installation video at

www.kwikset.com/kevo/support.

Note: The door handing process, Steps 21 and 22 in the

Installation Guide, is crucial for lock operation. To check if the door handing process was completed, rotate the turnpiece on Kevo’s interior. If it doesn’t rotate smoothly, the door handing process was not performed correctly, and Steps 21 and 22 should be performed again.

Calibrate Your Fob

Wake Up Your Kevo Fob

The fob that came with your Kevo lock is already enrolled in the lock. You must press and release the enroll button on the fob with a ballpoint pen to wake it up before you can start using it. When the fob’s LED ﬂashes green, the fob is awake.

Download the Kevo App

LED

enroll button

Test Your Kevo Fob

Bring your fob and standard key outside with you and test to make sure that Kevo is communicating with your fob to lock and unlock. See “Normal Operation” for more information.

If your fob is unable to communicate with the lock, see the online Troubleshooting Guide at www.kwikset.com/kevo/support.

Enroll Your First Smartphone

The calibration process is required to enable Kevo’s inside-outside security functionality. After successfully completing calibration, your Kevo’s inside-outside sensor will be enabled for your fob. When enabled, the sensor can help prevent your door from being unlocked by unauthorized users while your fob is inside.

Note: The calibration process is a device-speciﬁc activity. Kevo’s inside-outside sensor will remain disabled for any uncalibrated fob.

See “Device Calibration” on page 2.

Calibrate Your Phone

The Kevo app will prompt you to calibrate your phone after it is enrolled. The calibration process is required to enable Kevo’s insideoutside security functionality. After successfully completing calibration, your Kevo’s inside-outside sensor will be enabled for your device. When enabled, the sensor can help prevent your door from being unlocked by unauthorized users while your device is inside.

Note: The calibration process is a device-speciﬁc activity. Kevo’s inside-outside sensor will remain disabled for any uncalibrated device.

Download the Kevo app at

www.kwikset.com/kevo/app

Test Your Smartphone

Bring your phone and standard key outside with you and test to make sure that Kevo is communicating with your phone to lock and unlock. See “Normal Operation” for more information.

GET STARTED

Follow the instructions inside the Kevo app to create an account and set up the lock to work with your phone. The phone used during ﬁrst time setup will be assigned the only Owner eKey. See “All About eKeys” for more information.

Note: Your phone must have a data connection for ﬁrst time setup.

Send eKeys to Family & Friends

Follow the instructions inside the Kevo app to send eKeys to family and friends. Make sure your eKey recipients have Kevo-compatible smartphones. The eKey email notiﬁcation will prompt the recipient to download the Kevo app and accept the eKey inside the app.

Note: It is highly recommended that all frequent users of your lock perform the calibration process to enable the inside-outside sensor for their devices.

See “Device Calibration” on page 2.

Normal Operation

Unlocking the Door from the Outside

Touch the deadbolt rose while your phone or fob is with you. You may need to turn towards the lock so that there is a clear line of sight between the lock and your device. The light ring will spin blue, then ﬂash green twice, and you will hear two beeps (if switch # 3 is on). The door will unlock.

If you are using a smartphone, it may beep or vibrate.

Locking the Door

from the Outside

Touch the deadbolt rose while your phone or fob is with you. You may need to turn towards the lock so that there is a clear line of sight between the lock and your device. The light ring will spin blue, then ﬂash amber once, and you will hear one beep (if switch #3 is on). The door will lock.

If you are using a smartphone, it may beep or vibrate.

Triple Touch Lock

This is a convenient feature that allows you to lock the door from the outside without the use of a smartphone or fob.

You might use Triple Touch Lock if you are using only a standard key in your system but wish to lock the door by touch, if your smartphone or fob is disabled, or if you have a visitor in your home that will leave and lock the door behind them.

Note: This feature is OFF by default. To enable it, ﬂip Switch #2 to the ON position, then lock or unlock the door by touching the deadbolt rose.

To lock the door with this feature, touch the deadbolt rose three times, pausing brieﬂy between each touch. The light ring will spin blue, ﬂash amber, and you will hear one beep (if switch #3 is on ).

Error Notiﬁcations

A complete audio/visual chart of all the lights and sounds in the Kevo system is available in the online Troubleshooting Guide at www.kwikset.com/kevo/support.

Magenta Flash: Your device is outside of activation range, the area around the lock in which it can detect your device and respond to touch. When locking or unlocking the door, bring your device closer to Kevo by turning toward the lock so that there is a clear line of sight between the lock and your device. If this happens frequently, see the online Troubleshooting Guide.

Red Flash: The lock has detected an unauthorized device within activation range. Kevo will not unlock. If this happens frequently, see the online Troubleshooting Guide.

Top Two LEDs are Solid Red: The AA batteries in the Kevo interior are low and need to be replaced.

Note: If the light ring turns blue, but shuts off without locking or unlocking your door, Kevo was unable to establish a connection with your device. Try touching deadbolt rose again. If this happens frequently, see the online Troubleshooting Guide.

CAUTION: With this feature enabled, it is

possible to lock yourself outside if you don’t have an enrolled smartphone, Kevo fob or standard key with you.

Bottom LED is Solid Red: The fob battery is low and needs to be replaced. See the online Troubleshooting Guide for instructions.

Side LEDs Flashing Red: The deadbolt has jammed. Check your door for alignment and make sure the latch bolt can operate smoothly.

5 6 7

Advanced Features All About eKeys System Reset

Inside-Outside Sensor

The Kevo lock features a sensor that can tell if your device is inside or outside your home. When enabled, it can help prevent your door from being unlocked by unauthorized users while your device is inside.

History Log

A history of the lock’s activity may be viewed through the Kevo app or by logging into the web portal: www.mykevo.com.

Notiﬁcations

The Kevo app can send notiﬁcations when the door is locked and unlocked by eKey holders. You can choose to receive the system’s default notiﬁcations or set up custom notiﬁcations to monitor a speciﬁc user or time frame.

Kevo App Passcode

Kevo features an optional, added-security passcode that you can enable inside the app to be used in addition to the app’s password. Enabling the passcode will require you to enter a 4-digit PIN whenever you access the app, and it protects your Kevo account against unauthorized changes when your phone is unlocked.

An eKey is an electronic key that can be sent to family and friends with Kevo-compatible smartphones. The ﬁrst phone you enroll with the lock will automatically receive the only Owner eKey, and an additional eKey will be added to your account so you can send it to a friend or family member. Additional eKeys can be purchased as needed through the app.

When you send eKeys to family and friends, you can choose which eKey type they receive.

Like an Owner eKey, Admin eKeys give the recipient the ability to purchase, send, disable and delete eKeys, view a lock’s history and receive notiﬁcations. Admin eKey holders can delete other Admins in the system, but they cannot delete the Owner.

Anytime eKey holders can lock and unlock your Kevo, but they cannot manage eKeys.

Disabling eKeys

You can disable an eKey from an individual user within the app or web portal (www.mykevo.com). Disabling an eKey will temporarily disallow access to the Kevo lock until you re-enable it.

Deleting eKeys

Deleting an eKey will permanently remove that eKey from your system.

WARNING: Resetting your Kevo system will

restore your lock to factory default settings and delete all smartphones and fobs from Kevo’s memor y.

If you wish to perform a system reset, press and hold the Reset button on the back panel for 10 seconds until the lock beeps and the light ring ﬂashes red.

Phones: After a system reset, you will need to reenroll and calibrate your Owner phone. You will still be able to send eKeys at no charge to anyone who previously had an active eKey at the time of reset.

Fobs: After a system reset, all fobs will need to be re-enrolled and calibrated. Follow the instructions in “Enrolling a Fob” and “Fob Calibration.”

Enrolling a Fob

Note: The fob that came with your lock is already enrolled, but it must be re-enrolled if the lock is reset.

Press and

release the fob’s enroll button. The fob’s LED will begin to blink green.

Hold the fob close

against the back panel. The fob’s LED will begin to blink faster. When it turns solid green, the fob is successfully enrolled.

Press and

release the Program button

Bring your fob and standard

key outside with you and test to make sure that Kevo is communicating with your fob to lock and unlock.

If the fob will be used frequently in your Kevo system, it is highly recommended that you perform the calibration process for added security.

Device Calibration

The calibration process is required to enable Kevo’s inside-outside security functionality. When enabled, the insideoutside sensor can help prevent your door from being unlocked by an unauthorized user while your device is inside. After successfully completing calibration, your Kevo’s inside-outside sensor will be enabled for your device, and your lock’s activation range will be optimized for your device and entryway. Activation range refers to the area around the lock in which it can detect your device and respond to touch.

Note: The calibration process is a device-speciﬁc activity. Kevo’s insideoutside sensor will remain disabled for any uncalibrated device.

Note: Each calibration environment is unique. As a result, multiple attempts may be required before a successful calibration is achieved.

Learn more about calibration at

www.kwikset.com/kevo/support.

Where to Calibrate

When performing the calibration process, keep your device in the front pocket of your pants and remove all other contents from your pocket. For best results, stand at an extended arm’s reach from the lock and align your pocket to establish a clear line of sight between the lock and your device. If you have questions regarding where to calibrate, consult the online Troubleshooting Guide.

Note: You will not necessarily need to keep your device in the pocket in which it was calibrated during normal operation. See “After Successful Calibration.”

Fob Calibration

Remove

battery cover.

Replace the

battery cover.

When the light ring

becomes solid green, touch the deadbolt rose. The light ring will spin green. Wait for it to stop spinning, then touch the deadbolt rose again. Repeat the touch sequence one more time.

Press and

release the Calibrate button.

Go outside with your fob and

standard key and close the door.

Hold fob close

against the back panel until the fob’s LED begins to ﬂash amber.

Place your fob in the empty front pocket

of your pants (on the side that has the clearest line of sight to the lock).

After the third

touch, the light ring will ﬂash green if calibration is successful or red if calibration is unsuccessful.

C E FD

Smartphone Calibration After Successful Calibration

Inside the Kevo app, navigate to your lock’s settings and tap “Calibrate.” Follow the prompts within the app.

Unsuccessful Calibration

If calibration is initially unsuccessful, attempt calibration again and adjust the orientation and proximity of your device. If it continues to be unsuccessful after multiple attempts, see the online Troubleshooting Guide, or contact the Kevo Support team for assistance. If needed, you may temporarily disable Kevo’s Touch-to-Open functionality until successful calibration is achieved. See “Temporarily Disabling Touch-to-Open Functionality.”

Once your device has been successfully calibrated, you do not necessarily need to keep your device in the pocket in which it was calibrated. During normal operation, you may hold it in your hand, put it in another pocket, or keep it in a purse or backpack.

Pocket: For best results during normal operation, turn toward the lock so that there is a clear line of sight between the lock and your device.

Purse and backpack: For best results during normal operation, store your device in the outermost pocket of your purse or backpack, and turn it towards the lock so that there is a clear line of sight between the lock and your device.

Temporarily Disabling Touch-to-Open Functionality

Kevo provides multiple options to disable communication between the Kevo lock and your devices until successful calibration is achieved:

• Utilize the built-in motion detection in the Kevo app and

fob (when the devices are not in motion for 30 seconds or longer, they will no longer communicate with the lock).

• Sign out of the Kevo app.

• Put your fob in sleep mode by pressing and holding the

fob’s enroll button for 10 seconds until it ﬂashes red. To wake up the fob, press and release the fob’s enroll button. When the fob’s LED ﬂashes green, the fob is awake.

• Remove the battery pack from Kevo’s interior and use your

standard key.

9 10

Important Safeguards Need Help?

Regulatory Compliance

1. Read all instructions in their entirety.

2. Familiarize yourself with all warning and caution statements.

3. Remind all family members of safety precautions.

4. Always have access to your lock’s standard key.

5. If using the Triple Touch Lock feature, make sure to have your smartphone, fob or standard key with you to prevent locking yourself out.

6. Familiarize yourself with all light ring error notiﬁcations.

7. Replace low batteries immediately.

Preventing Inadvertent

Unlocking of Your Door

WARNING: Failure to follow these safeguards could

result in your lock opening inadver tently.

1. Calibrate all devices in your Kevo system.

2. Avoid keeping and storing calibrated phones and fobs unnecessarily close to the lock when inside the home.

3. If you are unable to calibrate your device, temporarily disable Kevo’s Touch-to-Open functionality.

4. Restrict access to your Kevo lock’s back panel and routinely check your settings to ensure they have not been altered without your knowledge.

5. Protect the password to your Kevo app and web portal accounts.

6. When sending an eKey, always double-check that you are sending it to the correct recipient.

7. Protect and restrict access to your smartphone so that your app settings cannot be altered without your knowledge.

8. Enable the Kevo app’s security passcode so that your app settings cannot be altered without your knowledge.

9. When sending eKeys, be aware of the difference between an Admin user and other users in the system: an Admin user can send, disable and delete eKeys.

10. If your smartphone is lost or stolen, use the Kevo web portal (www.mykevo.com) to disable it.

11. If a fob in your Kevo system is lost or stolen, reset your lock to delete it from memory.

CAUTION: The calibration process, which enables the lock’s inside-outside

sensor, is an important security measure ; however, as with any radio-based technology, it should be noted that the accuracy and reliability of the Kevo lock’s inside-outside sensor cannot be guaranteed. Users should not rely solely on the Kevo lock’s sensor for security purposes and should always use caution. Kwikset assumes no responsibility for incorrect results or damages resulting from the use of the Kevo lock’s sensor.

Certain home conﬁgurations may impede the Kevo lock’s sensor more than others. Example: Your home ofﬁce is located next to your entryway, and part of

the ofﬁce extends past the front door, jutting into the front yard. If your device is being actively used in that ofﬁce extension, the Kevo lock’s sensor could possibly detect the device as being outside of your home while that device is in active use.

CAUTION: Prevent unauthorized entry. Because anyone with access to

the back panel can change your Kevo lock’s settings, you must restrict access to the back panel and routinely check your settings to ensure they have not been altered without your knowledge.

WARNING: This Manufacturer advises that no lock can provide complete

security by itself. This lock may be defeated by forcible or technical means, or evaded by entry elsewhere on the property. No lock can substitute for caution, awareness of your environment, and common sense. Builder’s hardware is available in multiple performance grades to suit the application. In order to enhance security and reduce risk, you should consult a qualified locksmith or other security professional.

This pro duct comp lies with s tandar ds estab lished by th e followin g regulato ry bodies:

• Federal Communicat ions Commission ( FCC)

• Industry Canada

FCC

This dev ice compli es with Pa rt 15 of the FC C Rules. Operati on is subjec t to the following two conditions:

( 1 ) this devi ce may not cau se harmful interf erence, an d

( 2 ) this devi ce must acc ept any inte rferen ce receiv ed, includi ng inter ference th at may cause undesired operation.

This equi pment has b een teste d and found to c omply with the limit s for a Class B digital d evice, pur suant to Part 15 of the F CC Rules . These limi ts are designed to provide reasonable protection against harmful interference in a residential install ation. Th is equipme nt generat es, uses, a nd can radi ate radio frequency energy an d, if not installed and used in accordance w ith the ins tructi ons, may cau se harmful interference to radio communications. However, there is no guarantee that inter ference will not oc cur in a particular i nstalla tion. If th is equipme nt does cause har mful inter ference to radio or televisi on recept ion, which c an be determined by turning t he equipment off an d on, the use r is encour aged to tr y to corre ct the interf erence by on e or more of th e followin g measure s:

• Reorie nt or reloc ate the receiving an tenna.

• Increase the separation between the equipment and receiver.

• Conne ct the equipment into an outlet on a circuit dif ferent from that to w hich the

receiver is connected.

• Consul t the deale r or an exper ienced ra dio/ TV technici an for help.

IMPOR TANT! Cha nges or m odiﬁca tions not expr essly approve d by the manuf actur er could v oid the user’s aut hority to ope rate the equip ment.

Industry Canada

This Cla ss B digita l apparat us complies with C anada IC ES-0 03. CAN /CS A-C22.2 NO. 14-05 (Ind ustrial C ontrol Equipmen t) Oper ation is su bject to th e followin g two conditi ons: ( 1 ) th is device may not cause i nterference, and ( 2 ) t his device must accept an y interference, inc luding inte rferen ce that may c ause undesired oper ation of the device.

Online Support

You can utilize the help feature inside the Kevo app, and you can ﬁnd a complete Troubleshooting Guide and FAQ List online at www.kwikset.com/kevo/support.

Contact a Kevo Support Specialist

If you have questions, our highly trained Kevo Support team can provide you with the assistance you need:

Kwikset Kevo Support

1-800-327-5625

www.kwikset.com

6:30am – 4:30pm PST Mon-Friday

6:30am – 4:00pm PST Saturday

Closed Sunday