Problem
SmartKey Padlock
Troubleshooting Guide
Kwikset
1-800-327-5625
www.kwikset.com
Weiser
USA: 1-800-677-5625
Canada: 1-800-501-9471
www.weiserlock.com
1
Solution
1a
The shackle was closed during the
re-keying procedure after the old key
was removed from the padlock.
DO NOT insert a key! Insert “B” into the
SmartKey hole and turn the cylinder 90°.
B
90°
A
The shackle will open.
DO NOT insert a key.
Rotate shackle.
1b
1c
61023 / 02
Insert “B” fully and rmly into the SmartKey
hole. You may feel the tool click inside the lock.
B B
FULLY insert new key.
C C
Remove “B”.
Close shackle. The key
will automatically rotate
back to the home position.
The lock has been
successfully re-keyed.
1 / 3
Problem
Kwikset
1-800-327-5625
www.kwikset.com
Weiser
USA: 1-800-677-5625
Canada: 1-800-501-9471
www.weiserlock.com
2
Solution
2a
The shackle was closed during the
re-keying procedure after the old key
was removed from the padlock, and a
key was inserted into the cylinder.
The padlock is unusable and you will need to use a new padlock.
61023 / 02
2 / 3
Problem
Kwikset
1-800-327-5625
www.kwikset.com
Weiser
USA: 1-800-677-5625
Canada: 1-800-501-9471
www.weiserlock.com
3
Solution
3a
The new key will not turn in the
cylinder even after the lock was
successfully rekeyed.
If the new key was not
FULLY inserted during
the re-keying procedure,
then the cylinder has
been misprogrammed to
operate with the key only
partially inserted.
Slowly pull the key out of the
cylinder while gently jiggling
it to nd the depth at which
it was programmed. If
successful, turn key 90°,
and shackle will open.
C
Note: If you cannot nd the
depth at which the key was
programmed, the padlock will
remain unusable and you will
need to use a new padlock.
90°
3b
3c
61023 / 02
Rotate shackle.
Push the key all the way into the cylinder.
Insert “B” fully and rmly into the Smartkey hole.
You may feel the tool click inside the lock.
B
Close shackle. The key will
automatically rotate back to the
home position. The lock has
been successfully re-keyed to
the proper key depth.
3 / 3
Remove “B”.
B
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