KVH Industries TracVision C3 User Manual

Satellite Television

KVHTracVision

®

C3

owner’s manual

• Installation Instructions

• User’s Guide

• Technical Manual

A Guide to TracVision C3

54-0159 Addendum to Rev. G

TracVision C3 Owner’s
Manual Addendum

(ECO #s 6138, 6356, 6580, 6643, 7132, 7564)

The following information applies to Revision G of the
TracVision C3 Owner’s Manual (KVH Part Number 54-0159).

1.3 Materials Provided with
TracVision C3

The data/power cable supplied with the system is 28 ft (8.5 m) in
length. The RF cable supplied with the system is 50 ft (15 m) in length.
Table 1-3 has been updated to show the correct cable lengths.

Component KVH Part No.

Antenna Unit (comprising): 01-0225-20

†

01-0225-23

††

01-0225-26

†††

01-0225-29

††††

Baseplate Assembly 02-1245-01*

02-1245-03**

Radome Assembly 02-0953-04

RF Cable (50 ft/15 m) 32-0417-50

Data/Power Cable (28 ft/8.5 m) 32-0730-28

PC Cable (6 ft/1.8 m) 32-0628-06

Mounting Plate 20-0684

Kitpack*** 72-0102

Owner’s Manual 54-0159

IRD Ground Wire 32-0583-50

Switchplate 02-1023-01

TV/SAT Switch

(optional)

01-0245

†

European TracVision C3 system

††

North American TracVision C3 system (defaulted to DIRECTV)

†††

North American TracVision C3 system (defaulted to DISH Network)

††††

North American TracVision C3 system (defaulted to ExpressVu)
* Baseplate assembly with single-output LNB
** Baseplate assembly with dual-output LNB
*** A complete listing of kitpack contents is provided in Table 2-2.

1

Table 1-3

TracVision C3 Packing List

Cables for the TracVision C3 are
stored beneath the antenna unit
during shipping.

5.3 Replaceable Parts

Table 5-1 has been updated to show the new part numbers for the
data/power cable, RF cable, RF PCB, and European LNB.

Part Name Part Number

Baseplate Assembly 02-1245-01*

02-1245-03**

Radome Assembly 02-0953-04

Data/Power Cable 32-0730-28

RF Cable 32-0417-50

PC Cable 32-0628-06

CPU PCB 02-1043-02

RF PCB 02-1524

Antenna Gyro 02-1035

Antenna Gyro Gasket 24-0139

System Fuses 16-0017-3150

LNB (European system) 19-0346

LNB (N. American system) 19-0056

Switchplate 02-1023-01

TV/SAT Switch

(optional)

01-0245

* Baseplate assembly with single-output LNB
** Baseplate assembly with dual-output LNB

2

54-0159 Addendum to Rev. G

Table 5-1

Field Replaceable Units

1

54-0159 Addendum to Rev. G

TracVision C3 Owner’s
Manual Addendum

(ECO #7173)

The following information applies to Revision G of the
TracVision C3 Owner’s Manual (KVH Part Number 54-0159).

Your TracVision C3 system has the capability to automatically switch
between the Echo 119 and Echo 110 satellites in DISH 500 mode.

DISH 500 Mode

When a compatible DISH Network™receiver* is connected to the
TracVision antenna’s RF1 connector, and the antenna is
configured for DISH 500 mode, you can switch between the
Echo 119 and Echo 110 satellites using the receiver’s remote
control.

* All new DISH Network receiver models should be compatible with the
TracVision antenna’s DISH 500 mode. The following models have been
proven compatible by KVH: DishPro 301, 311, and 811.

Configuring the Antenna for DISH 500 Mode

To configure the TracVision antenna for DISH 500 mode, you will
need to run the receiver’s Check Switch function twice. You do
not need a laptop computer.

To configure the TracVision antenna for DISH 500 mode, follow
the steps below.

1. Stop your vessel in a blockage-free area and do not
move the vessel until you have completed the
entire configuration process.

2. Turn on the master receiver (the receiver that is
connected to the antenna’s RF1 connector) and the
television.

3. Turn on the TracVision antenna using the
switchplate’s power switch.

4. Wait one minute for the antenna to initialize.

NETWORK

5. Using the receiver’s remote control, go to the

2

54-0159 Addendum to Rev. G

“Point Dish/Signal Strength” screen (press Menu,
6, 1, 1 (on most models)).

6. Using the remote control’s arrow buttons,
highlight “Check Switch” and press the Select
button.

7. Highlight “Test” and press Select.

8. Wait a minimum of 15 minutes for the Check

Switch function to complete and for the antenna to
restart and configure itself for DISH 500 mode.

If the Check Switch function fails (the receiver locks
up), disconnect power from the receiver, restart the
antenna, then restore power to the receiver and try the
Check Switch function again.

9. Run the Check Switch function a second time. This
allows the receiver to configure itself for automatic
satellite switching.

10. Wait until the Check Switch function is complete
(it will take a couple minutes).

11. Ensure that the following is displayed on the TV:

Installed Switch: SW42

Input: 1 1 2 2

Satellite: 119 119 110 110

Polarity: Odd Even Odd Even

Status: Satellite reception verified

This indicates that the receiver is configured
properly. If this information is not displayed
exactly as shown above, try running the Check
Switch function again.

12. Exit the menu and allow the receiver to download
the program guide.

13. Once the program guide has loaded, you can start
enjoying satellite TV. The antenna will switch
between satellites automatically as you change
channels using the receiver’s remote control.

54-0159 Addendum to Rev. G

TracVision C3 Owner’s
Manual Addendum

(ECO #s 6138, 6356, 6580, 6643, 7132)

The following information applies to Revision G of the
TracVision C3 Owner’s Manual (KVH Part Number 54-0159).

1.3 Materials Provided with
TracVision C3

The data/power cable supplied with the system is 28 ft (8.5 m) in
length. The RF cable supplied with the system is 50 ft (15 m) in length.
Table 1-3 has been updated to show the correct cable lengths.

Component KVH Part No.

Antenna Unit (comprising): 01-0225-20

†

01-0225-23

††

01-0225-26

†††

01-0225-29

††††

Baseplate Assembly 02-1245-01*

02-1245-03**

Radome Assembly 02-0953-04

RF Cable (50 ft/15 m) 32-0417-50

Data/Power Cable (28 ft/8.5 m) 32-0730-28

PC Cable (6 ft/1.8 m) 32-0628-06

Mounting Plate 20-0684

Kitpack*** 72-0102

Owner’s Manual 54-0159

IRD Ground Wire 32-0583-50

Switchplate 02-1023-01

TV/SAT Switch

(optional)

01-0245

†

European TracVision C3 system

††

North American TracVision C3 system (defaulted to DIRECTV)

†††

North American TracVision C3 system (defaulted to DISH Network)

††††

North American TracVision C3 system (defaulted to ExpressVu)
* Baseplate assembly with single-output LNB
** Baseplate assembly with dual-output LNB
*** A complete listing of kitpack contents is provided in Table 2-2.

1

Table 1-3

TracVision C3 Packing List

Cables for the TracVision C3 are
stored beneath the antenna unit
during shipping.

5.3 Replaceable Parts

Table 5-1 has been updated to show the new part numbers for the
data/power cable, RF cable, RF PCB, and European LNB.

Part Name Part Number

Baseplate Assembly 02-1245-01*

02-1245-03**

Radome Assembly 02-0953-04

Data/Power Cable 32-0730-28

RF Cable 32-0417-50

PC Cable 32-0628-06

CPU PCB 02-1043-02

RF PCB 02-1342

Antenna Gyro 02-1035

Antenna Gyro Gasket 24-0139

System Fuses 16-0017-3150

LNB (European system) 19-0346

LNB (N. American system) 19-0056

Switchplate 02-1023-01

TV/SAT Switch

(optional)

01-0245

* Baseplate assembly with single-output LNB
** Baseplate assembly with dual-output LNB

2

54-0159 Addendum to Rev. G

Table 5-1

Field Replaceable Units

54-0159 Addendum to Rev. G

TracVision C3 Owner’s
Manual Addendum

(ECO #6138)

The following information applies to Revision G of the
TracVision C3 Owner’s Manual (KVH Part Number 54-0159).

Table 5-1 has been updated to show the new part number for the RF
PCB.

5.3 Replaceable Parts

Par t N a me Part Number

Baseplate Assembly 02-1245-01*

02-1245-03**

Radome Assembly 02-0953-04

†

Data/Power Cable 32-0730-45
RF Cable 32-0417-45
PC Cable 32-0628-06
CPU PCB 02-1043-02

RF PCB 02-1237

Antenna Gyro 02-1035
Antenna Gyro Gasket 24-0139
System Fuses 16-0017-3150
LNB (European system) 19-0196
LNB (N. American system) 19-0056
Switchplate 02-1023-01
TV/SAT Switch (optional) 01-0245

* Baseplate assembly with single-output LNB
** Baseplate assembly with dual-output LNB

†

Specify color when ordering

1

Table 5-1

Field Replaceable Units

Congratulations!

You have selected one of the most advanced satellite tracking
systems available today. KVH

®

Industries’ TracVision®C3 is
designed for use with European and North American DVB­compatible satellite services as well as DIRECTV

®

. This manual
provides detailed instructions on the proper installation, use, and
maintenance of your TracVision C3 system.

Throughout this manual, important information is marked for
your attention by these icons:

Direct questions, comments, or suggestions to:

KVH Industries, Inc. KVH Europe A/S

50 Enterprise Center Ved Klaedebo 12
Middletown, RI 02842 USA 2970 Hoersholm Denmark
Tel: [phone] Tel: [phone]
Fax: [phone] Fax: [phone]
E-mail: [e-mail] E-mail: [e-mail]
Internet: www.kvh.com Internet: www.kvh.com

If you have any comments regarding this manual, please e-mail
them to [e-mail]. Your input is greatly appreciated!

TracVision C3 Serial Number

This serial number will be required
for all troubleshooting or service
calls made regarding this product.

KVH Part # 54-0159 Rev. G

© 2003, KVH Industries, Inc.

Click here to go to our 
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easiest way to get all of 
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answered!

A helpful tip that either directs you to
a related area within the manual or
offers suggestions on getting the
highest quality out of your system.

An alert to important information
regarding procedures, product
specifications, or product use.

Information about installation,
maintenance, troubleshooting, or
other mechanical issues.

An electrical safety warning to help
identify electrical issues that can be a
hazard to either this KVH product or
a user.

TracVision®, KVH®, and TracNet™ are trademarks of

KVH Industries, Inc.

DIRECTV

®

is an official trademark of DIRECTV, Inc.,

a unit of GM Hughes Electronics.

DISH Network

™

is an official trademark of

EchoStar Communications Corporation.

ExpressVu is a property of Bell ExpressVu, a wholly owned

subsidiary of Bell Satellite Services.

DirecPC®is a registered trademark of

Hughes Network Systems, a unit of GM Hughes Electronics.

Table of Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

1.1 Digital Satellite Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

1.2 TracVision C3 System Overview . . . . . . . . . . . . . . . . . . . . . . . . .1-2

1.2.1 TracVision C3 Components . . . . . . . . . . . . . . . . . . . . . . . .1-3

1.2.2 Integrated Receiver Decoder (IRD) . . . . . . . . . . . . . . . . . . .1-4

1.3 Materials Provided with TracVision C3 . . . . . . . . . . . . . . . . . . . .1-4

1.3.1 Additional Materials Required for TracVision C3 Use . . . . . .1-5

2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

2.1 Choosing the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

2.2 Mounting the Antenna Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

2.3 Connecting System Components . . . . . . . . . . . . . . . . . . . . . . . .2-9

2.3.1 Connecting the Antenna Data/Power Cable . . . . . . . . . . . .2-10

2.3.2 Connecting to Vessel Power . . . . . . . . . . . . . . . . . . . . . . .2-11

2.3.3 Connecting the IRD Ground Wire . . . . . . . . . . . . . . . . . . .2-12

2.3.4 Installing the Switchplate . . . . . . . . . . . . . . . . . . . . . . . . .2-12

2.3.5 Connecting the Antenna RF Signal Cable to the IRD . . . .2-13

2.3.5.1 Installing Two IRDs and TVs (North Amer ican

Systems Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13

2.3.5.2 Connecting Three or More IRDs and TVs

(North American Systems Only) . . . . . . . . . . . . . . . . . .2-14

2.4 Activating the IRD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15

2.5 Selecting the Active Satellite . . . . . . . . . . . . . . . . . . . . . . . . . .2-16

2.5.1 Installing Your Selected Satellites . . . . . . . . . . . . . . . . . . .2-17

2.5.2 Programming User-defined Satellites . . . . . . . . . . . . . . . .2-19

2.6 Setting the Skew Angle (European Systems Only) . . . . . . . . .2-24

2.7 Checking Out the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24

2.8 Changing Geographic Location . . . . . . . . . . . . . . . . . . . . . . . .2-36

3 Using Your TracVision C3 . . . . . . . . . . . . . . . . . . . . . . .3-1

i

54-0159 Rev. G

ii

3.1 Turning on the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

3.2 Changing Channels and Switching Between Satellites . . . . . . .3-2

3.2.1 Using the IRD Remote Control to Switch

Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

3.2.2 Using the TV/SAT Switch to Switch

Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

3.2.3 Using a PC to Switch Between Satellites . . . . . . . . . . . . . .3-4

3.3 Watching Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

3.4 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6

4Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

4.1 Causes and Remedies for Common Operational Issues . . . . . .4-1

4.1.1 Blown Fuse or Improper Wiring . . . . . . . . . . . . . . . . . . . . . .4-2

4.1.2 Vessel Turning During Star tup . . . . . . . . . . . . . . . . . . . . . . .4-2

4.1.3 Incorrect Satellite Configuration . . . . . . . . . . . . . . . . . . . . .4-2

4.1.4 Satellite Signal Blocked . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

4.1.5 Dew or Rain Pooling on Dome . . . . . . . . . . . . . . . . . . . . . .4-3

4.1.6 Satellite Coverage Issue . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

4.1.7 Radar Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

4.1.8 Incorrect or Loose RF Connectors . . . . . . . . . . . . . . . . . . .4-4

4.1.9 Type of Multiswitch Used (North

American Systems Only) . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

4.2 IRD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

4.3 Antenna Gyro and LNB Faults . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

4.4 Computer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

4.5 Maintenance Port Parser Commands . . . . . . . . . . . . . . . . . . . . .4-6

5 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

5.1 Warranty/Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

5.2 Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

5.3 Replaceable Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

5.4 Field Replaceable Unit Procedures . . . . . . . . . . . . . . . . . . . . . .5-3

5.4.1 PCB Removal and Replacement . . . . . . . . . . . . . . . . . . . . .5-5

5.4.2 RF Detector/DVB Decoder . . . . . . . . . . . . . . . . . . . . . . . . .5-6

5.4.3 Antenna Gyro Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . .5-7

5.4.4 Antenna LNB Replacement . . . . . . . . . . . . . . . . . . . . . . . .5-8

5.5 Preparation for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Appendix A System Specifications
Appendix B Comprehensive TracVision C3 System Wiring Diagram
Appendix C Switchplate Template
Appendix D Startup Data Sequence
Appendix E Maintenance Port Parser Commands

iii

54-0159 Rev. G

1 Introduction

1.1 Digital Satellite Television

Your new TracVision C3 satellite antenna is fully compatible with
the Digital Video Broadcasting (DVB) satellites, which use the
international standard for digital TV transmission, as well as
Digital Satellite Service (DSS) services, such as DIRECTV. As a
result, you will be able to receive and decode signals from your
chosen satellite services with the proper programming and
hardware (e.g., the IRD [satellite TV receiver]). Your
TracVision C3 is also fully compatible with KVH’s TracNet

™

2.0
Mobile High-speed Internet System (for more information, please
visit our web site at www.kvh.com).

Your TracVision C3 comes with a pre-programmed “satellite
library” of European and North American satellite services.
When configuring the TracVision C3 you may choose a pair of
satellites from the entire library to be active in the system and
with your IRD. For the antenna to track and receive signals from
two satellites, they must be within 10º longitude of each other in
orbit. As a result, certain satellites can be paired only with certain
other satellites. Tables 1-1 and 1-2 list the possible satellite pairs
that may be selected in Europe and North America. If the satellite

service you wish to receive is not already in the “satellite library,” you
may also add two additional satellites of your choice to the library.

1-1

Introduction

54-0159 Rev. G

Table 1-1

Available European Satellite Pairs
(European LNB required)

TracVision C3’s default satellite
pairs are:

Europe: Astra 1 & Hotbird
N. America (US DIRECTV):

DSS_101 & DSS_119

or

N. America (US DISH Network):

Echo_119 & None

or

N. America (ExpressVu):

Expressvu & None

Refer to Section 2.5, “Selecting the

Active Satellite,” for instructions on

selecting different satellites.

Astra 1 Astra 2N Astra 2S Hispasat Hotbird Sirius Thor

Astra 1 ✓✓ ✓✓
Astra 2N ✓✓
Astra 2S ✓✓
Hispasat
Hotbird ✓✓✓ ✓
Sirius ✓✓✓
Thor ✓

1.2 TracVision C3 System Over view

Your KVH TracVision C3 employs a state-of-the-art actively
stabilized antenna system. Once the satellite is acquired, the
antenna gyro continuously measures your vessel’s motion and
position, and transmits commands to the antenna motors to keep
the antenna pointed at the satellite at all times. A complete
satellite TV system includes the TracVision C3 connected to an
IRD and a television set. The optional TV/SAT Switch allows you
to select a satellite at the press of a button. Adesktop or laptop
computer is used to configure the system for satellite selection
and conduct diagnostics. The complete system is illustrated in
Figure 1-1.

System specifications and a wiring diagram are provided in
Appendices A and B, respectively.

1-2

A Guide to TracVision C3

Table 1-2

Available N. American Satellite

Pairs (U.S.-style LNB required)

Figure 1-1

TracVision C3 System

Configuration

If you are a DISH 500 customer,
you can order the optional TV/SAT
Switch – free of charge. Simply fill
out the order form located at the
back of this manual and fax it to
KVH at [phone].

DSS_101 DSS_119 Echo_61 Echo_110 Echo_119 Echo_148 Expressvu
DSS_101 ✓
DSS_119 ✓
Echo_61 ✓✓ ✓
Echo_110 ✓ ✓✓✓
Echo_119 ✓✓ ✓✓
Echo_148 ✓✓ ✓
Expressvu ✓✓✓✓

Second TV

and receiver

option only

available with

U.S.-style,

dual output

LNB.

TracVision Antenna

Radome

Baseplate

Data/Power

RF2

Satellite Receiver 2TV 2 Laptop PC

RF1

Satellite Receiver 1

Options Purchased Separately

11-16 Volts DC

2.5-3.5 Amps

Vessel
PowerSwitchplate

PC Maintenance

TV 1

TV/SAT Switch

(optional)

E

r

r

o

r

S

a

t

A

S

a

t

B

S

e

l

e

c

t

Ch

an

gin

g Sa

tellites:

1.Pus
h S

elec

t b

utton

2.W

ait w

hile Sat A

or
B

blinks green

3.Read
y w

hen Sat A

or Sat B

stays

solid green

Other In

dicators:

•B

oth blin

king

green

: ini

tializing

•E

rror light

blink

ing red:

system

p

roblem

1.2.1 TracVision C3 Components

The antenna unit includes the antenna positioning mechanism,
signal front end, power supply, and control elements. These
elements include antenna drive controls and mechanisms, the
cable wrap subassembly, antenna gyro sensor, power
conditioning and regulating circuits, and the RF detector. The
antenna is a parabolic dish mounting a low noise block (LNB)
converter with built-in preamplifier. The European configuration
includes a single-output LNB while the North American system
uses a dual-output LNB. A molded ABS radome encloses the
fiberglass baseplate and is secured in place with standard
fasteners. Connectors on the back of the baseplate join the power,
signal, and control cabling from below-decks units.

1-3

Introduction

54-0159 Rev. G

The dual-output LNB in the North
American systems allows two
IRD/TV pairs to be connected
directly to the antenna.Three or
more pairs can be connected to the
system if an active multiswitch is
used. Section 2.3.5, “Connecting

the Antenna RF Signal Cable to the
IRD,” provides installation directions

for each of these options.

Figure 1-2

Primary Components of the
TracVision C3

Always lift the antenna unit by the
gray baseplate and not the radome,
antenna reflector, or internal
mechanical assemblies.

NEVER pick up the unit by the

LNB or the gyro!

Gyro

Main PCB

Radome

Antenna
Reflector

LNB Bracket
RF PCB

Antenna Unit

Mounting Plate

North American LNB European LNB

1.2.2 Integrated Receiver Decoder (IRD)

The IRD (purchased separately) receives satellite signals from the
antenna unit for signal processing and channel selection, and
sends the signals to the TV set for viewing. The IRD also
provides the interface for the user to activate authorization for
reception. Please refer to the User’s Manual provided with your
selected IRD for complete operating instructions.

1.3 Materials Provided with
TracVision C3

Table 1-3 lists the units, cables, and materials packed in the
TracVision C3 package by name and KVH part number.

Component KVH Part No.

Antenna Unit (comprising): 01-0225-20

†

01-0225-23

††

01-0225-26

†††

01-0225-29

††††

Baseplate Assembly 02-1245-01*

02-1245-03**

Radome Assembly 02-953-04
RF Cable (45 ft/14 m) 32-0417-45
Data/Power Cable (45 ft/14 m) 32-0730-45
PC Cable (6 ft/1.8 m) 32-0628-06
Mounting Plate 20-0684
Kitpack*** 72-0102
Owner’s Manual 54-0159
IRD Ground Wire 32-0583-50
Switchplate 02-1023-01
TV/SAT Switch (optional) 01-0245

†

European TracVision C3 system

††

North American TracVision C3 system (defaulted to DIRECTV)

†††

North American TracVision C3 system (defaulted to DISH Network)

††††

North American TracVision C3 system (defaulted to ExpressVu)
* Baseplate assembly with single-output LNB
** Baseplate assembly with dual-output LNB
*** A complete listing of kitpack contents is provided in Table 2-2.

1-4

A Guide to TracVision C3

Table 1-3

TracVision C3 Packing List

Cables for the TracVision C3 are
stored beneath the antenna unit
during shipping.

Before you can start watching
satellite TV using your TracVision
antenna, you will need to activate
your IRD. Refer to Section 2.4,

“Activating the IRD,” for more

details.

1.3.1 Additional Materials Required for
TracVision C3 Use

To make full use of your new TracVision C3 and receive satellite
TV aboard your vessel, you will need to provide/purchase the
following:

• Television

• Appropriate IRD for your selected satellite

TV service

1-5

Introduction

54-0159 Rev. G

In North America, you can
purchase and activate an IRD
directly from KVH. Call KVH at
1-888-584-4163 for details.

2-1

Installation

54-0159 Rev. G

2 Installation

TracVision C3 is designed for simple installation and setup. Just
follow these easy steps:

Step Refer to Section...

1. Choose the hardware locations 2.1

2. Mount the antenna unit 2.2

3. Connect system components 2.3

4. Activate the IRD 2.4

5. Select the active satellite 2.5

6. Set the skew angle (Europe only) 2.6

7. Check out the system 2.7

Installation Tools and Materials Required

• Electric drill

•

3

⁄

8" (9.5 mm),

3

⁄

16" (5 mm),

5

⁄

32" (4 mm), and

3

⁄

32" (2.5 mm) drill bits and

3

⁄

4" (19 mm) hole saw

and auger bit

•

1

⁄2" wrench

• #2 Phillips and #0 flat tip screwdrivers

• RG-6 or RG-11 (75 ohms) RF cable (if installing
two RF cables - refer to Section 2.3.5 for details)

• Silicone sealant, RTV, or Sikaflex

•

7

⁄16" open end wrench

• PC with terminal emulation software such as

PROCOMM or Windows Terminal or
Hyperterminal

Plan the entire installation before
proceeding! Take into account
component placement, cable
running distances between units,
and accessibility to the equipment
after installation.

Table 2-1

Installation Process

2-2

A Guide to TracVision C3

Kitpack Contents

Table 2-2 lists the materials provided in the kitpack.

Part Qty. KVH Part No.

Tie-wraps 5 22-0013

1

⁄4"-20 x 3" hex head cap screws 6 14-0250-48

1

⁄4"-20 x 5⁄8" hex screws 4 14-0250-0010

1

⁄4" flat washers 10 14-0251

Switchplate bulb assembly (spare) 1 19-0193

2.1 Choosing the Best Location

• Since the TracVision antenna requires a clear view

of the southern sky to receive satellite signals, the
ideal antenna site has an unobstructed view of the
horizon/satellite all around.

• Keep the antenna clear of any obstructions above
decks. The antenna requires a 15º to 75º look angle
to receive satellite signals.

• The closer the antenna reference is aligned with

the vessel’s centerline, the smaller the pool of
tracking errors will be.

• Place the antenna unit as close as possible to the

intersection of the vessel’s fore-and-aft centerline
and midships.

Figure 2-1

Antenna Blockage

Table 2-2

Kitpack Contents

Blocked!

TracVision Antenna

Mast

Vessel Platform

2-3

Installation

54-0159 Rev. G

• The antenna unit should not be too high off the

water (a height above the waterline no more than
half the vessel length).

• Make sure that the mounting surface is rigid so

that it cannot flex when the vessel vibrates. If
necessary, add a strength member to the mounting
site to stiffen it.

Radar Concerns

The TracVision antenna must be kept out of line with nearby
radars, as their energy levels may overload the antenna’s front­end circuits. In an ideal installation, the antenna is mounted four
feet above and four feet away from the radar (measured from the
center of the antenna dome to the center of the radar).

The best placement for the TracVision antenna is above the radar.
However, if there will be a significant horizontal separation
between the radar and TV dome (i.e., at least 8 to 10 feet), the
TracVision antenna can be placed below the radar as there will be
little chance of signal blockage.

2-4

A Guide to TracVision C3

2.2 Mounting the Antenna Unit

The following instructions will result in a secure, effective
installation and trouble-free operation of your TracVision C3.

Antenna Mounting Procedure

1. Make sure that you have chosen a suitable
mounting location based upon the guidelines in

Section 2.1, “Choosing the Best Location.”

2. Remove the antenna unit from its shipping carton.

3. Remove and save the 8 pan head screws and flat
washers that secure the radome to the baseplate.
Carefully lift the radome straight up until clear of
the antenna assembly and set aside.

4. Position the antenna unit in the desired location
on the centerline of the vessel with the baseplate
and mounting plate arrows facing in the same
direction (either forward or aft). The mounting
plate dimensions and ideal orientation of the
system are illustrated in Figures 2-2 and 2-3,
respectively.

Figure 2-2

Mounting Plate Dimensions

Figure 2-3

Proper Orientation of

the Antenna Unit

The antenna’s baseplate
connectors may face either forward
or backward along the centerline of
the vessel for more convenient
installation.

Always lift the antenna unit by the
gray baseplate, never by the
radome or any portion of the
antenna assembly!

Vessel

Centerline

2-5

Installation

54-0159 Rev. G

5. While the antenna unit is in place, mark a location
on the deck for the

3

⁄4" (19 mm) cable access hole to
permit convenient cable access to the antenna’s
baseplate connectors.

6. Cut the tie-wraps holding the antenna unit to the
forward shipping restraint (see Figure 2-4).

7. Remove the nuts and washers that secure the
antenna baseplate and shipping restraints to the
mounting plate. The positions of all the shipping
restraints are pictured in Figure 2-5.

8. Remove the antenna unit from the mounting
plate.

9. Reposition the mounting plate in the desired
location on the centerline of the vessel.

10. Using the mounting plate as a template, lay out
the locations of the six mounting holes (also
pictured in Figure 2-2). Drill the six

3

⁄8" (9.5 mm)
holes in the mounting surface and apply a bead of
silicone sealant around each hole.

Figure 2-4

Forward Shipping Restraint
(Arranged for Shipping)

Do not discard the shipping
restraints.They should be stowed
for future use in case the antenna
unit needs to be removed and
shipped to another location.

Figure 2-5

TracVision C3 Shipping Restraints
(Top View, Installed for Shipping)

2 tie-wraps used
to secure LNB arm

Shipping Restraint

Shipping Restraint
Nuts and Washers

Rotating Plate

Shipping Restraint

Forward Shipping
Restraint for
LNB Bracket

Rotating Plate

Shipping Restraint

2-6

A Guide to TracVision C3

11.Reposition the mounting plate over the drilled
mounting holes, lining up the the mounting plate
holes with the holes in the mounting surface.
Apply a bead of silicone sealant around each of
the six mounting holes on the top surface of the
mounting plate.

12. Place the antenna unit on top of the mounting
plate, making sure all holes are aligned.

13. (Optional) For convenient storage, the shipping
restraints may be rotated 180º and secured to the
mounting bolts (see Figures 2-6 through 2-8).

Figure 2-8

TracVision C3 Shipping Restraints

(Storage Position)

Figure 2-6

Forward Shipping

Restraint Storage

Figure 2-7

Rotating Plate Shipping

Restraint Storage

LNB

Forward Shipping Restraint

Installation Bolts and Washers

Rotating Plate Shipping Restraint (1 of 2)

Installation Bolt and Washer

Rotating Plate

Shipping Restraint

Forward
Shipping Restraint

Rotating Plate

Shipping Restraint

2-7

Installation

54-0159 Rev. G

14. At each hole, place a 1⁄4" flat washer on a

1

⁄4"-20 x 3" bolt (from the kitpack) and insert it into

the mounting hole from above (see Figure 2-9).

15. Apply a flat washer, lock washer, and nut
(removed in Step 7) to each mounting bolt from
below decks and tighten securely.

16. When the antenna unit is installed with the
baseplate connectors facing the stern of the vessel,
the drain holes are located as shown in
Figure 2-10.

Figure 2-10

Baseplate Connectors Facing Rear
of Vessel – Factory-drilled
Drain Hole Locations

Figure 2-9

Securing TracVision C3
to the Deck

Bolt

TracVision

Flat Washer

Silicone

Mounting Plate

Silicone

Deck

Flat Washer

Lock Washer

Hex Nut

Baseplate

Factory-drilled

Drain Hole Positions

Bow

2-8

A Guide to TracVision C3

17. Place the radome onto the baseplate (labels facing
the sides of the vessel) and secure in place using
the 8 pan head screws and flat washers removed
in Step 3.

18. Drill the cable access hole (marked in Step 5).

Figure 2-11

Baseplate Connectors Facing

Front of Vessel – Recommended

Drain Hole Locations

You MUST dr ill out the drain holes
as indicated to ensure that any
moisture that enters the baseplate
is able to drain. Ensure that
factory-drilled holes are completely
sealed.

16a. (Alternate Drain Hole Locations) If the antenna

unit is installed with the baseplate connectors
facing the bow of the vessel, drill out

3

⁄16"
(5 mm)-drain holes in the rear-facing side of the
baseplate as illustrated in Figure 2-11. The
existing factory-drilled drain holes shown in

Figure 2-10 must then be plugged with silicone

rubber sealant.

Angle of Hole, relative to front

Recommended

3/16" (5 mm)

Drain Hole Positions

Drain Hole Angle

(relative to baseplate)

Angle of Hole, relative to front

Bow

2-9

Installation

54-0159 Rev. G

2.3 Connecting System Components

The following sections provide instructions for properly wiring
the antenna unit to belowdecks components.

Locating the Switchplate

A switchplate has been provided to serve as the hub of the
TracVision C3 wiring (with the exception of the RF cable, which
will be connected to the IRD). This switchplate includes an
ON/OFF switch and a DB9 maintenance port for easy access to
the antenna unit’s software and diagnostics. Follow the steps
below to select and prepare the switchplate mounting location.

1. Select a location to mount the TracVision C3
switchplate. It should be installed in a dry, flat
location within reach of the cables that will
connect to the antenna unit.

2. Once you’ve decided on a suitable location, create
a panel cutout in the mounting surface.
Figure 2-12 illustrates the mounting dimensions
and a template has been provided in Appendix C.
The connecting cables will be routed through this
cutout.

Figure 2-12

Switchplate Panel
Cutout Dimensions

A full-scale panel cutout template
has been provided in Appendix C.

3.82"

(97 mm)

.32" (8 mm)

2.36"

(60 mm)

.16" (4 mm)

Panel Cutout

3.19"

(81 mm)

(52 mm)

3

/32" (2.5 mm) dia

2.05"

2-10

A Guide to TracVision C3

2.3.1 Connecting the Antenna Data/Power
Cable

1. Connect one end of the antenna data/power cable
to the antenna’s data/power connector and lock in
place (see Figure 2-13).

2. Route the other end of the data/power cable down
through the cable access hole in the deck and out
through the switchplate panel cutout.

3. Connect the data/power cable to the switchplate’s
data/power connector and lock in place (see
Figure 2-14).

Figure 2-14

Switchplate Data/Power Connector

Figure 2-13

Antenna Data/Power Connector

Data/Power

Data/Power

2-11

Installation

54-0159 Rev. G

2.3.2 Connecting to Vessel Power

Recommended Power Wiring

Short circuits may result in severe electrical shock or burns. Turn
off vessel power and test the circuit to ensure that no power is
present before connecting the power cable.

The switchplate requires an 11-16 VDC power input. Aquick­tripping circuit breaker or fuse should be installed between the
switchplate and vessel power. Circuit overload protection should
be rated for 5 amperes. If vessel power fluctuates widely or is
noisy, a 12 VDC 5-amp AC/DC power supply or a wide-range
DC/DC converter power supply should be installed. Test the

voltage and polarity before making connections to vessel power.

Connecting the Power Cable to the Switchplate

1. Disconnect vessel power by removing the
appropriate vessel fuse.

2. Connect the switchplate to vessel power as
pictured in Figure 2-15.

Before connecting the antenna unit
to vessel power, remove the
appropriate vessel fuse to prevent a
short circuit.

Figure 2-15

Switchplate Power Wiring

+12 VDC – Vessel Power

Ground

IRD Ground Wire
(to IRD)

2-12

A Guide to TracVision C3

2.3.3 Connecting the IRD Ground Wire

Agrounding wire (Cable #32-0583-50) has been provided to
connect your IRD to a suitable ground and protect the system.
Attach the grounding wire to any suitable screw on the rear
panel of the IRD with a good contact with the IRD chassis. The
other end should be connected to a suitable ground, ideally the
ground connector on the switchplate (see Figure 2-15).

2.3.4 Installing the Switchplate

After completing the switchplate wiring process, you must install
the switchplate itself. This process, detailed in the following
steps, is illustrated in Figure 2-16.

1. Fit the switchplate assembly and support frame
into the panel cutout made in Step 2 of Section 2.3,

“Connecting System Components,” and flush to the

mounting surface.

2. Drill out four

5

⁄32" (4 mm) holes in the countersunk

settings in the switchplate support frame.

3. Drill four

3

⁄32" (2.5 mm) holes in the mounting
surface using the countersunk holes in the support
frame as the template. Secure the support frame
and switchplate assembly to the mounting surface
using four #6 self-cutting screws.

4. Snap the front cover into place to cover the screws
and support frame.

5. Reinstall the vessel fuse removed in Step 1 of

Section 2.3.2, “Connecting to Vessel Power.”

Figure 2-16

Mounting the Switchplate

Support Frame and Front Cover

Before securing the switchplate to
the mounting surface, be sure to
strain-relieve the wires connecting
to the switchplate connectors.
Several tie-wraps have been
provided to aid in strain-relieving
the wires.

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  

  



 



 



 



 ! 



 



  

2-13

Installation

54-0159 Rev. G

2.3.5 Connecting the Antenna RF Signal
Cable to the IRD

1. Route an RF cable up through the deck’s cable
access hole.

2. Connect the RF cable to the antenna’s RF1
connector (see Figure 2-17). Once the cable is
securely connected, loosen the sealing nut at the
base of the RF1 connector and tighten it onto the
end of the RF cable.

3. Connect the other end of the RF cable to the IRD’s
SATELLITE IN connector.

2.3.5.1 Installing Two IRDs and TVs

(North American Systems Only)

To connect a second TV and IRD to the TracVision C3 system,
you must connect a second RF cable to the antenna’s RF2
connector (see Figure 2-17). Route the other end of the RF cable
down into the vessel and connect it directly to the second IRD.

Figure 2-17

Antenna RF Connectors

KVH recommends the use of
RG-6 or RG-11 (75 ohms) cable
for RF wiring. Use of non-RG-6
or RG-11 (75 ohms) cables will
result in degraded performance.
The KVH warranty does not cover
degraded performance due to
improper wiring.

When shipped from the factory, the
antenna’s RF connectors are
protected with caps. Leave the cap
installed on the RF2 connector
unless you are going to connect a
second RF cable to the
TracVision C3.

RF2 RF1

2.3.5.2 Connecting Three or More IRDs and
TVs (North American Systems Only)

To install three or more IRD/TV pairs, an active multiswitch
(Channel Master model 6214IFD or equivalent) must be placed
between the antenna unit and the IRDs. Figure 2-18 illustrates
typical wiring arrangements for multiple IRDs. Mount the
multiswitch unit in accordance with the manufacturer’s
instruction sheet.

1. Connect the RF cable tagged “RF1” to the
multiswitch input labeled “LNB RHCP +13V.”

2. Connect a second RF cable to the multiswitch
input labeled “LNB LHCP +18V.”

3. Connect the multiswitch outputs to individual IRD
inputs. Use RG-6 cable terminated with
F-type connectors for all RF connections.

4. Terminate all unused output connectors with
75 ohm DC blocks (Channel Master #7184, Radio
Shack #15-1259 or equivalent).

2-14

A Guide to TracVision C3

Figure 2-18

Installing Three or More IRDs

Using an Active Multiswitch

(North American Systems Only)

TracVision C3 has the capability to
switch from one satellite to another
when you choose TV channels that
are carried by your two selected
satellites. However, the use of an
active multiswitch may interfere with
the 22 KHz tone sent by DIRECTV
DSS Plus™IRDs to the antenna. As
a result, the antenna may not
receive the signal to change
satellites when you change
channels using your DIRECTV DSS
Plus remote.

In this case, you will need to use
the optional TV/SAT Switch* or a
PC as described in Section 3.2,

“Changing Channels and Switching
Between Satellites.”

* To order a TV/SAT Switch (KVH Part
Number 01-0245), please call
[phone].

DC Power

DC In RHCP

+13V

Multiswitch

Out 1 Out 2 Out 3 Out 4

IRD #1 IRD #2 IRD #4IRD #3

VHF/UHF LHCP

TracVision RF Connectors

RF1
RF2

+18V

Installing More than One Multiswitch

If there is a need for more than four IRDs, it is possible to
carry out a multiple multiswitch installation, as illustrated in
Figure 2-19.

2.4 Activating the IRD

DIRECTV and DISH Network IRD Activation

KVH makes it easy to activate your DIRECTV or EchoStar (DISH
Network) IRD. Just call KVH at 1-888-584-4163 and ask for IRD
Activation (Monday - Friday, 8:30 a.m. - 5:00 p.m. EST). For other
options, please refer to the user manual that accompanied your
IRD.

Other IRD Activations

Please refer to the user manual that accompanied your IRD for
activation instructions.

2-15

Installation

54-0159 Rev. G

Figure 2-19

Connecting to Multiple
Multiswitches (North American
Systems Only)

RF1 RF2

RF Splitters/

Power Dividers

DC Power

IRD #1

DC In RHCP

Out 1 Out 2 Out 3 Out 4

IRD #2 IRD #3

+13v

Multiswitch

VHF/UHF LHCP

+18v

IRD #4

DC Power

DC In RHCP

Out 1 Out 2 Out 3 Out 4

+13v

Multiswitch

VHF/UHF LHCP

+18v

IRD #5 IRD #6 IRD #8IRD #7

2.5 Selecting the Active Satellite

As noted previously, TracVision C3 can track a variety of DVB­compatible and DSS (DIRECTV) satellites. The system contains a
preprogrammed library of European and North American
satellites. It also has two open slots that you may use to program
two additional satellites of your choice. Tables 2-3 and 2-4
provide listings of the possible satellite pairs. Two of these
satellites may be selected to reside in the system’s active memory
as Satellites A and B.

2-16

A Guide to TracVision C3

Table 2-3

Available European Satellite Pairs

(European LNB required)

Table 2-4

Available N. American Satellite

Pairs (U.S.-style LNB Required)

Astra 1 Astra 2N Astra 2S Hispasat Hotbird Sirius Thor

Astra 1 ✓✓ ✓✓
Astra 2N ✓✓
Astra 2S ✓✓
Hispasat
Hotbird ✓✓✓ ✓
Sirius ✓✓✓
Thor ✓

DSS_101 DSS_119 Echo_61 Echo_110 Echo_119 Echo_148 Expressvu
DSS_101 ✓
DSS_119 ✓
Echo_61 ✓✓ ✓
Echo_110 ✓ ✓✓✓
Echo_119 ✓✓ ✓✓
Echo_148 ✓✓ ✓
Expressvu ✓✓✓✓

The satellites listed in TracVision C3’s preprogrammed satellite
library will be sufficient for most users. However, if you wish to
install one or two user-defined satellites, proceed to Section 2.5.2,

“Programming User-defined Satellites.” After configuring the user-

defined satellites, return to the satellite installation process in

Section 2.5.1, “Installing Your Selected Satellites.”

2.5.1 Installing Your Selected Satellites

When you first connect to the system, it is programmed with the
factory default satellite assignments:

• Europe: Astra 1 (Sat A) and Hotbird (Sat B)

• N. America (US DIRECTV): DSS_101 (Sat A)
and DSS_119 (Sat B)

• N. America (US DISH Network): Echo_119 (Sat A)
and None (Sat B)

• N. America (ExpressVu): Expressvu (Sat. A)
and None (Sat. B)

Should you wish to track a different satellite (either from the
satellite library or a user-defined satellite), you must instruct the
antenna which satellites will be in the active satellite pair.

Connecting to the TracVision C3 Maintenance Port

To do so, it is necessary to connect a PC to the terminal
maintenance port on the switchplate. The diagnostics procedure
requires terminal emulation software such as PROCOMM or
Windows Terminal or Hyperterminal. Use the settings
appropriate to your application.

1. Connect one end of the PC data cable to the DB9
connector on the switchplate. Connect the other
end to the serial port on the PC (a 9-pin/25-pin
connector adapter may be needed for some PCs).

2. Open the terminal emulation software and
establish the following settings:

•9600 baud

• no parity

•8 data bits

•1 start bit

•1 stop bit

• no flow control

2-17

Installation

54-0159 Rev. G

The satellite configuration on
your IRD must match the satellite
setting on the TracVision C3
system.

Satellite A on the TracVision C3
must be the same satellite as IRD
Alternative 1 (or A, based on your
IRD) and must be assigned the IRD
DiSEqC 1 setting.*

Satellite B on the TracVision C3
must be the same satellite as IRD
Alternative 2 (or B, based on your
IRD) and must be assigned the IRD
DiSEqC 2 setting.*

Refer to your IRD user manual for
complete instructions for your IRD.

* DiSEqC settings only apply to
European systems.

3. Apply power to the TracVision C3 system and
allow the system to complete full initialization.
Data should be scrolling on the PC display to
identify any system problems detected. If no data
is seen, recheck your connections and the terminal
software setup.

Installing the Satellite of Choice

Once the data connection has been made between the PC and the
TracVision C3, you must assign the satellites you wish to have in
the satellite pair. On the maintenance screen, put the antenna in
Idle Mode by typing

HALT, then enter the SATINSTALL

command:

Command: SATINSTALL,<sat_a_name>,<sat_b_name><cr>

(<cr> indicates a carriage return/ENTER key)

Where: <sat_a_name> = the name of your choice for

Satellite A

<sat_b_name> = the name of your choice for

Satellite B

Table 2-5 lists the assigned names for satellites that are in the
preprogrammed European and North American satellite library.
If you do not wish to assign a pair of satellites, enter

None as the

name of Satellite B.

After you have assigned satellites as Satellites A and B, the final
step is to tell the antenna which of the two satellites it should
acquire and track. This step should be carried out the first time a
satellite is selected, allowing the system to carry out the initial
download of the channel guide. To do so, enter the Satellite
Selection parser command as follows:

Command: @L,x<cr>
Where: x = A or B (one of your selected satellites as

defined during the SATINSTALL process)

Choosing A or B will assign the antenna to acquire and track that
installed satellite. To complete the process, type

ZAP<cr> to

restart the system. Be sure the IRD satellite configuration matches
your chosen TracVision C3 settings.

2-18

A Guide to TracVision C3

Satellite Install Name

European Satellites

ASTRA1 19.2ºE ASTRA1
ASTRA2N 28.2ºE ASTRA2N
ASTRA2S 28.2ºE ASTRA2S
Hispasat 30.0ºW HISPASAT
Hotbird 13.0ºEHOTBIRD
Sirius 5.0ºE SIRIUS
Thor 0.8ºW THOR

North American Satellites

DSS 101ºW DSS_101
DSS 119ºW DSS_119
EchoStar 61ºW Echo_61
EchoStar 110ºW Echo_110
EchoStar 119ºW Echo_119
EchoStar 148ºW Echo_148
ExpressVu Expressvu

Other Installation Designations

User-defined 1 USER1*
User-defined 2 USER2*
None None

* USER1 and USER2 will only be
available if one or two user-defined
satellites have been added to the
library as detailed in Section 2.5.2,

“Programming User-defined Satellites.”

Table 2-5

Installation Names

For example, to assign Astra 2S and Hotbird for your satellite
pair, and to track Astra 2S, you would enter the following data:

SATINSTALL,ASTRA2S,HOTBIRD<cr>
@L,A<cr>
ZAP<cr>

2.5.2 Programming User-defined Satellites

The TracVision C3 satellite library has two open slots that you
may use to program two user-defined satellites in case you want
to install/watch a satellite that is not in the KVH predefined list.
To configure a user satellite, the system must first be in Idle
Mode (by typing

HALT) and then information about the satellite

must be provided, including:

• Satellite name

• Satellite position (longitude)

•Transponder information for each of the following
polarizations/frequencies:

- vertical high & vertical low

- horizontal high & horizontal low

or

- right

- left

•Transponder information includes:

-frequency

- symbol rate

- FEC code, and

- network ID (in hexidecimal format)

• Decoder type

This information can be obtained from your satellite service
provider or from sites on the Internet, such as www.satcodx.com.

2-19

Installation

54-0159 Rev. G

For your reference, the satellite
configuration information for the
predefined satellites is available on
our web site at www.kvh.com/

footprint/index.html.

Entering User-defined Satellite Data

Once the link between the PC and the TracVision C3 is
established as described in Section 2.5, “Selecting the Active

Satellite,” it is necessary to provide initial longitude data

regarding the user-defined satellite. To do so, enter the
SATCONFIG parser command via PC as follows:

Command: SATCONFIG,USERX,YYY,Z,D,L<cr>

(<cr> indicates a carriage return/ENTER key)

Where: X = 1 or 2 (satellite alternative)

YYY = longitude (0-180)
Z = E (East) or W (West)
D = decoding type (0 = test, 1 = DSS-A,

2 = DSS-B, 3 = DVB)

L = LNB polarization (C = circular, L = linear)

Function: configures one of the user-configurable satellites

with the longitude provided

Response: if valid entry, echoes the input data

if invalid entry, returns error message

After entering the SATCONFIG command, you must turn on the
DEBUG mode by typing

@DEBUGON. Following the entry of

the SATCONFIG and DEBUGON commands, enter the satellite
transponder information via PC as follows:

Command: @SATCONFIG,X,N,F,S,C,ID,P,B,D<cr>
Where: @SATCONFIG = directs data to the RF Board

X = satellite location A or B
N = satellite table # (98 & 99 are slots for user-

configured satellites)

F = frequency in MHz (either 00000 or a range from

10700 - 12700)

S = the satellite transponder symbol rate in

Mbit/second (01000 - 29999)
C = the FEC code (e.g., 12, 23, 34, 56, 67, 78)
ID = the satellite network ID in hexidecimal format

(0x####)
P = the LNB polarization (v = vertical,

h = horizontal, r = right, l = left)
B = the LNB down conversion frequency (l = low,

h = high, u = USA)
D = decoding type (0 = test, 1 = DSS-A,

2 = DSS-B, 3 = DVB)

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A Guide to TracVision C3

This information has to be entered for each of the four
transponder categories:

• vertical high • vertical low

• horizontal high • horizontal low

or

• right • left

TracVision C3 requires that the data fields for all four
transponder categories be provided. If the selected satellite does
not have information for one or more of the transponder
categories, default information should be entered in the fields as
follows:

Transponder Data Default Value

Frequency 00000
Symbol Rate 27500
FEC Code the same value as provided for those

transponders with data
Network ID 0x0000
Polarity and Band whichever combinations are not

already provided

After entering this information, it is necessary to save these
settings. To do so, type:

@SAVE,A (or @SAVE,B if data is for User2 satellite)
@DEBUGOFF

After completing this process, restart the system by either cycling

power or typing

ZAP.

One of your user-defined satellite options has now been added to
the TracVision C3 satellite library. This option will now be
available the next time the SATINSTALL command is given.

2-21

Installation

54-0159 Rev. G

Table 2-6

Default Transponder Values

An Example of Configuring a User-defined Satellite (Europe)

The following is an example of configuring the fictional
YOURSAT 101 as the USER1 configured satellite. Prior to
configuring this satellite or any others, be certain to get the most
up-to-date information from one of the sources previously
discussed.

YOURSAT 101 at 7 West, DVB decoder, Linear Polarization LNB

Horizontal High

Frequency 11.966 GHz
Symbol Rate 27500
FEC Code 3/4
Network ID 2048 (dec) = 0x0800

Vertical High

Frequency 11.823 GHz
Symbol Rate 27500
FEC Code 3/4
Network ID 2048(dec) = 0x0800

Vertical Low

No Data Listed

Horizontal Low

No Data Listed

Based on this information, the data entered via the PC would
look like this, assuming that YOURSAT 101 would be Satellite A:

SATCONFIG,USER1,7,W,3,L
@DEBUGON
@SATCONFIG,A,98,11966,27500,34,0x0800,H,H,3
@SATCONFIG,A,98,11823,27500,34,0x0800,V,H,3
@SATCONFIG,A,98,00000,27500,34,0x0000,V,L,3
@SATCONFIG,A,98,00000,27500,34,0x0000,H,L,3
@SAVE,A
@DEBUGOFF
ZAP

2-22

A Guide to TracVision C3

Table 2-7

Sample User-defined

Satellite Configuration (Europe)

An Example of Configuring a User-defined Satellite (N. America)

The following is an example of configuring the fictional
YOURSAT 101 as the USER1 configured satellite. Prior to
configuring this satellite or any others, be certain to get the most
up-to-date information from one of the sources previously
discussed.

YOURSAT 101 at 71 West, DVB decoder, Circular Polarization LNB

Right

Frequency 11.966 GHz
Symbol Rate 27500
FEC Code 3/4
Network ID 2048 (dec) = 0x0800

Left

Frequency 11.823 GHz
Symbol Rate 27500
FEC Code 3/4
Network ID 2048(dec) = 0x0800

Based on this information, the data entered via the PC would
look like this, assuming that YOURSAT 101 would be Satellite A:

SATCONFIG,USER1,71,W,3,C
@DEBUGON
@SATCONFIG,A,98,11966,27500,34,0x0800,R,U,3
@SATCONFIG,A,98,11823,27500,34,0x0800,L,U,3
@SAVE,A
@DEBUGOFF

ZAP

2-23

Installation

54-0159 Rev. G

Table 2-8

Sample User-defined
Satellite Configuration
(N. America)

2.6 Setting the Skew Angle

(European Systems Only)

The Antenna LNB skew angle must be adjusted to optimize
channel reception. Refer to your satellite service provider for the
proper skew angle for the selected satellite service and
geographical location. The skew angle for KVH predefined
satellites can also be obtained by using a PC connected to the
maintenance port. Enter your latitude and longitude using the
GPS command (refer to Appendix E.6 for details) and then type
SKEWANGLE. The system will respond with the skew angle for
whichever satellite is currently selected.

Adjusting the LNB Skew Angle

1. Determine the skew angle for the selected satellite
and region.

2. Loosen the wing nut on the LNB clamp so that the
LNB can be moved.

3. Carefully rotate the LNB so that the scribe mark
on the LNB clamp is aligned with the proper angle
measurement.

4. Tighten the wing nut and LNB clamp to secure the
LNB.

2.7 Checking Out the System

To complete the TracVision C3 installation, it will be necessary to
verify that the system functions properly. Critical to ensuring that
the system is configured and operating properly is to check the
system startup routine to ensure that the system is operating
within normal parameters.

To do so, it is necessary to connect a PC to the terminal
maintenance port. The diagnostics procedure requires terminal
emulation software such as PROCOMM or Windows Terminal or
Hyperterminal. Use the settings appropriate to your application.

1. Connect one end of the PC data cable to the DB9
connector on the switchplate. Connect the other
end to the serial port on the PC (a 9-pin/25-pin
connector adapter may be needed for some PCs).

2-24

A Guide to TracVision C3

Figure 2-20

Skew Adjustment

Skew Angles

LNB Clamp

& Wing Nut

LNB

Scribe
Mark

2. Open the terminal emulation software and
establish the following settings:

•9600 baud

• no parity

•8 data bits

•1 start bit

•1 stop bit

• no flow control

3. Apply power to the TracVision C3 system and the
IRD and allow the system to complete full
initialization. Data should be scrolling on the PC
display to identify any system problems detected.
If no data is seen, recheck your connections and
the terminal software setup. A sample startup

sequence has been provided in Appendix D.

4. After completing the review of the startup and
operational routines, turn on the IRD and
television and check the channels on the selected
satellites. For European systems, view both
horizontally and vertically polarized channels, if
possible.

5. When all checks are completed, shut down the
system.

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Installation

54-0159 Rev. G

If a need arises to paint the
radome, only use non-metallic
paint to avoid degrading the RF
signal strength and the reception
quality.The KVH warranty does not
cover degraded performance
resulting from a painted radome.

2.8 Changing Geographic Location

If you move from Europe to the U.S., or from the U.S. to Europe,
you will need to modify your TracVision C3 system to receive
satellite TV signals in the new geographic area.

To begin receiving satellite signals in the new area, perform the
following steps.

Swap LNBs

To receive the proper satellite signals in the new geographic
location, your TracVision antenna must be equipped with the
appropriate LNB for that location. If moving from Europe to the
U.S., you will need to install a North American-style LNB. If
moving from the U.S. to Europe, you will need to install a
European-style LNB. Table 2-9 lists the part numbers for ordering
these LNB options.

Par t N a me Part Number

European-style LNB 19-0196
North American-style LNB 19-0056

With the new part, you will receive an easy-to-understand
instruction sheet for swapping the LNBs.

Install New Satellites

When you move to a new area, the list of available satellites
changes. If you’re moving to Europe, you will need to choose a
new satellite pair from the list of available European satellites (see

Table 2-3). If you’re moving to the U.S., you will need to choose a

new satellite pair from the list of available North American
satellites (see Table 2-4). For details on installing these new
satellites, refer to Section 2.5.1, “Installing Your Selected Satellites.”

Replace the IRD

In order to receive satellite TV service in your new geographic
location, you will need to purchase an IRD designed for that
location. Refer to your satellite TV service provider for more
information.

2-26

A Guide to TracVision C3

Table 2-9

LNB Part Numbers

You may also need to replace your
television when changing
geographic location. In North
America, your TV must support the
NTSC video standard. In Europe,
your TV must support the PAL
video standard.

3 Using Your TracVision C3

For TracVision C3 to receive the satellite signals, the antenna
must have a clear line of sight to the satellite. If you only receive
intermittent signals or the antenna cannot find the satellite, check
around your vessel for any objects that could be blocking the
signal, such as other vessels, trees, buildings, other onboard
equipment, etc.

You must also be located within the selected satellite’s coverage
area in order to receive its signal. Refer to your satellite television
service manual to check the viable coverage area. For your

convenience, KVH provides links to several web sites that offer satellite
coverage information. Simply go to our web site at: www.kvh.com/

footprint/index.html.

3.1 Turning On the System

The TracVision C3 system is easy to use. Antenna unit
initialization and satellite acquisition are completely automatic.

To use the TracVision C3 system:

1. Turn on the IRD and the television. (Refer to your

IRD user manual for complete operating
instructions for the IRD.)

2. Turn on the antenna using the switchplate, as
pictured in Figure 3-2.

3-1

Using Your T r acVision C3

54-0159 Rev. G

To minimize the time it takes the
antenna to acquire the satellite, do
not change the channel during the
startup process or cable unwrap.

Figure 3-1

Be Aware of Objects that Might
Block the Satellite Signals

Figure 3-2

Turning on the TracVision C3
Using the Switchplate






3. Avoid turning the vessel for 60 seconds after
turning on the antenna to allow the antenna gyro
to initialize properly.

3.2 Changing Channels and
Switching Between Satellites

If you have followed the installation instructions, your system
should be set to the active satellite pair of your choice and the
system should have downloaded the appropriate channel guides.
You must also have a properly configured IRD (if this has not
been done, refer to your IRD User’s Manual for instructions for
your specific IRD).

Your TracVision system is programmed to track either of two
satellites, stored in memory as Satellite Aand Satellite B. You can
use the IRD remote control, the optional TV/SAT Switch, or a PC
to select between the two satellites.

3.2.1 Using the IRD Remote Control to Switch
Between Satellites

When the TracVision C3 system and the IRD have matching
configurations, switching from one satellite to the other is as easy
as changing the channel using the remote control. TracVision C3
will automatically switch from Satellite Ato B and back again as
necessary to receive your selected channel.

DIRECTV Satellite Subscribers

DIRECTV subscribers in certain regions of the United States will
require a DSS Plus IRD to receive both satellite and alternative
programming. Check with DIRECTV for regional requirements.

If connected to the antenna’s RF1 connector, the DSS Plus IRD
allows you to switch channels using the remote control. If you
are a DIRECTV subscriber, but do not have a DSS Plus IRD, or
you are using a multiswitch, use the optional TV/SAT Switch* or
a PC, as described in the following sections.

* To order a TV/SAT Switch (KVH Part Number 01-0245), please call [phone].

EchoStar Satellite Subscribers

EchoStar subscribers will need to use the optional TV/SAT
Switch or a PC to change satellites, as described in the following
sections.

3-2

A Guide to TracVision C3

The satellite configuration on
your IRD must match the satellite
setting on the TracVision C3
system.

Satellite A on the TracVision C3
must be the same satellite as IRD
Alternative 1 (or A, based on your
IRD) and must be assigned the IRD
DiSEqC 1 setting.*

Satellite B on the TracVision C3
must be the same satellite as IRD
Alternative 2 (or B, based on your
IRD) and must be assigned the IRD
DiSEqC 2 setting.*

Refer to your IRD user manual for
complete instructions for your IRD.

*DiSEqC settings only apply to
European systems.

If you are a DISH 500 customer,
you can order the optional TV/SAT
Switch – free of charge. Simply fill
out the order form located at the
back of this manual and fax it to
KVH at [phone].

3.2.2 Using the TV/SAT Switch to Switch
Between Satellites - Optional

If you are a DISH 500 customer, or you’re unable to switch
between satellites using the IRD remote control, you can use the
optional TV/SAT Switch (see Figure 3-3) to easily select between
Satellite A and Satellite B.

TV/SAT Switch Controls and Indicators

The Select button is used for all operator controls. The TV/SAT
Switch also has three LED indicators that show its current status.
Table 3-1 explains the function of each indicator.

Indicator Status Meaning

Sat A Blinking green Wait – Searching for satellite

Solid green Tracking Satellite A

Error Blinking red System problem – Refer to

Section 4, “Troubleshooting,”

to find the possible cause

Sat B Blinking green Wait – Searching for satellite

Solid green Tracking Satellite B

Connecting the TV/SAT Switch

To use the TV/SAT Switch, you must first connect it to the
TracVision system.

1. Connect the TV/SAT Switch’s data cable to the
maintenance port on the switchplate (see
Figure 3-4).

2. The Sat A and Sat B indicators blink while the
system initializes.

3. Either the Sat A or Sat B indicator will turn solid
green, denoting which satellite is currently being
tracked.

3-3

Using Your T r acVision C3

54-0159 Rev. G

Figure 3-3

TV/SAT Switch

Figure 3-4

Switchplate Maintenance Port

Table 3-1

TV/SAT Switch LED Indicators

Error

Sat A

Select

Changing Satellites:

1. Push Select button

2. Wait while Sat A or
B blinks green

3. Ready when Sat A
or Sat B stays
solid green

Other Indicators:

• Both blinking
green: initializing

• Error light
blinking red:
system problem

Sat B

Maintenance Port
(DB9 Connector)

Using the TV/SAT Switch

The TV/SAT Switch is very easy to use. All operations are
controlled through the single Select button.

To select the second satellite, perform the following steps:

1. Press the Select button on the TV/SAT Switch.

2. The indicator for the current satellite (Sat Aor
Sat B) extinguishes, while the indicator for the
other satellite starts blinking.

3. Once the indicator for the other satellite turns
solid green, the TracVision system is tracking the
newly selected satellite. You can now use your IRD
to choose a channel on the new satellite.

3.2.3 Using a PC to Switch Between Satellites

If you’re unable to switch between satellites using the IRD
remote control, you can use a PC connected to the switchplate’s
maintenance port to select between Satellite A and Satellite B. The
procedure requires terminal emulation software such as
PROCOMM or Windows Terminal or Hyperterminal. Use the
settings appropriate to your application.

To switch satellites using a PC, perform the following steps:

1. Connect one end of the PC data cable to the
maintenance port on the switchplate (see
Figure 3-5). Connect the other end to the serial
port on your PC (a 9-pin/25-pin connector adapter
may be needed for some PCs).

3-4

A Guide to TracVision C3

Figure 3-5

Switchplate Maintenance Port

If you are a DISH 500 customer,
you can order the optional TV/SAT
Switch – free of charge. Simply fill
out the order form located at the
back of this manual and fax it to
KVH at [phone]. Please
take advantage of this free offer to
make satellite switching a breeze!

Maintenance Port
(DB9 Connector)

2. Open the terminal emulation software and
establish the following settings:

•9600 baud

• no parity

•8 data bits

•1 start bit

•1 stop bit

• no flow control

3. Once the data connection is made, enter the
Satellite Selection command as follows:

Command: @L,x<cr>

(<cr> indicates a carriage return/ENTER key)

Where: x = A or B (whichever satellite you want to

track)

To select Satellite A, you would enter @L,A<cr>.
To select Satellite B, you would enter

@L,B<cr>.

4. The antenna unit shifts to track the second
satellite.

3.3 Watching Television

TracVision C3 is designed to operate as efficiently and as reliably
as possible both when your vessel is in motion and at rest.

Cable Unwrap

The antenna unit can rotate a full 720° before coming to the end
of its cable. If it does so, the system automatically unwraps the
cable by quickly rotating the dish in the opposite direction.
During this process, your television transmission will be frozen
momentarily while the cable unwraps and the antenna reacquires
the satellite.

Sleep Mode

When the vessel has come to a stop and the antenna holds its
position for 1 minute (e.g., at a dock), the antenna unit enters
Sleep Mode, which turns off the conical scan tracking, reducing
any motor noise the antenna may be making. As soon as the
vessel moves beyond a 1º window, Sleep Mode will automatically
be turned off and the system will begin tracking the satellite
again. This convenient feature is ideal for when a vessel is
docked and passengers want to watch TV.

3-5

Using Your T r acVision C3

54-0159 Rev. G

KVH recognizes that some customers may not want to take
advantage of this convenient feature. In this case, it is possible to
disable Sleep Mode using a simple software command as follows:

1. Connect a laptop computer to the system using the
maintenance port and a terminal emulation
program, as described in Section 2.5.1, “Installing

Your Selected Satellites.”

2. Turn on the antenna. When the limit switch test is
complete:

a. Type HALT<cr> (<cr> indicates a carriage

return/ENTER key).

b. Type DEBUGON<cr>.
c. Type SLEEPOFF<cr>.

3. Cycle the antenna’s power. Sleep Mode is now
disabled.

4. To reactivate Sleep Mode, follow this same
process, except type SLEEPON<cr> in Step c.

Conical Scan Tracking

The antenna control unit uses conical scanning to maintain peak
signal strength to the receiver and to update the satellite’s
position. When conical scan tracking is active, the antenna moves
continually with a circular motion to sweep across the satellite’s
peak signal. The signal strength is then fed back to the control
circuits to keep coming back to the direction of the strongest
signal.

If the satellite signal is lost while the system is in conical scan
track mode, the control software imposes a 45-second time-out
delay. If the signal is not regained during that time, the antenna
reverts to the set of Search Modes to start looking for the satellite
signal. This is an automatic process that does not require user
intervention.

3.4 Internet Access

Your TracVision C3 can receive high-speed Internet data when
used in conjunction with KVH’s TracNet 2.0 Mobile High-speed
Internet System. With TracNet 2.0, you get broadband Internet
access on the move via satellite downloads and a wireless return
path. For more information about TracNet 2.0 in North America
and Europe, please visit our web site at www.kvh.com.

3-6

A Guide to TracVision C3

4Troubleshooting

The troubleshooting matrix shown in Table 4-1 identifies some
trouble symptoms, their possible causes, and references to
troubleshooting solutions.

4.1 Causes and Remedies for
Common Operational Issues

There are a number of common issues that can affect the signal
reception quality or the operation of the TracVision C3. The
following sections address these issues and potential solutions.

4-1

Troubleshooting

54-0159 Rev. G

Table 4-1

Troubleshooting Matrix

SYMPTOM

Antenna non-functional X

Antenna not switching channels/satellites X X X

No picture on TV set X XXXXX X

Intermittent picture for short intervals X X XXXX XX

System works at rest but not on the move X X

System will not find satellite X X X XXXX X

Snowy television picture X X

Picture jumbled, parts missing, freezing XXXX X

TV/SAT Switch Error LED blinking X X X X

Blown fuse or improper wiring (Section 4.1.1)

POSSIBLE CAUSE (AND SOLUTION)

Vessel turning during startup (Section 4.1.2)

Satellite signal blocked (Section 4.1.4)

Incorrect satellite configuration (Section 4.1.3)

Dew or rain pooling on dome (Section 4.1.5)

Satellite coverage issue (Section 4.1.6)

Incorrect or loose RF connectors (Section 4.1.8)

Radar interference (Section 4.1.7)

IRD faulty or improperly configured (Section 4.2)

Type of multiswitch used (Section 4.1.9)

Antenna gyro faulty (Section 4.3)

LNB assembly faulty (Section 4.3)

4.1.1 Blown Fuse or Improper Wiring

If the antenna unit is installed but entirely non-responsive, there
are two key factors to check as part of the troubleshooting
process:

1. Blown Fuse – The antenna unit is equipped with
two fuses mounted on its CPU Board. If either of
these fuses has blown or been broken, the antenna
unit will not operate. Refer to Section 5.4.1, “PCB

Removal and Replacement,” for details on the fuse

locations and how to access the CPU Board.

2. Wiring – If the system has been improperly wired,
the antenna unit will not operate correctly. Refer to

Section 2.3, “Connecting System Components,” for

complete system wiring information.

4.1.2 Vessel Turning During Startup

If the vessel turns during the 60-second startup and
initialization sequence that occurs immediately after turning
on the power to the TracVision C3 unit, the antenna gyro will
record that variable motion as “standing still.” This may cause
the antenna to track improperly. To solve this problem, turn the
TracVision C3 off for at least 10 seconds. Turn the system back
on, making certain that the vessel is either motionless or
travelling in a straight line for the 60 seconds immediately
following power-up.

4.1.3 Incorrect Satellite Configuration

The satellite configuration on your IRD must match the satellite
setting on the TracVision C3 system.

• Satellite A on the TracVision C3 must be the same
satellite as IRD Alternative 1 (or A, based on your
IRD) and must be assigned the IRD DiSEqC 1
setting.*

• Satellite B on the TracVision C3 must be the same
satellite as IRD Alternative 2 (or B, based on your
IRD) and must be assigned the IRD DiSEqC 2
setting.*

* DiSEqC settings apply only to European systems.

Refer to your IRD user manual for complete instructions on
configuring your IRD.

4-2

A Guide to TracVision C3

4.1.4 Satellite Signal Blocked

Satellite signals can be blocked or degraded by building, trees,
other vessels, or equipment on the vessel itself. Refer to Section 2.1,

“Choosing the Best Location,” to make certain that the

TracVision C3 unit is in the optimal location. Simply moving the
vessel to clear an external obstruction will also restore signal
quality.

4.1.5 Dew or Rain Pooling on Dome

Dew or rain can occasionally pool on the top of the radome.
While this moisture will usually be dispersed when the vessel is
in motion, it can disrupt the signal while the vessel is at rest. This
issue can be minimized with two approaches:

1. Spray the dome with hosed water to remove the
dew from the dome’s surface.

2. Periodically apply liquid dish detergent to the
dome’s surface. Wipe the full-strength detergent
on the dome and allow it to dry. This treatment
will provide a film that will help moisture roll off
the dome.

4.1.6 Satellite Coverage Issue

TracVision C3 will provide outstanding reception throughout the
entire coverage area for your satellite television service of choice.
However, signal quality can be degraded as you approach the
fringe coverage areas. Refer to your satellite television service
manual to check the viable coverage area.

4.1.7 Radar Interference

The energy levels radiated by radar units can overload the
antenna front-end circuits. Refer to Section 2.1, “Choosing the Best

Location,” to make certain that the TracVision C3 unit is in the

optimal location with regard to your radar unit.

4-3

Troubleshooting

54-0159 Rev. G

For your convenience, KVH
provides links to several web sites
that offer satellite coverage
information. Simply go to our web
site at www.kvh.com/footprint/

index.html.

4.1.8 Incorrect or Loose RF Connectors

As part of preventive maintenance (described in Section 5,

“Maintenance”) KVH recommends checking the antenna unit

cable connections. A loose RF connector can reduce the signal
quality. In addition, if you are unable to switch to the other
programmed satellite, make sure that you have connected your
RF signal cable to the antenna baseplate connector labeled “RF1”
(see Section 2.3.5, “Connecting the Antenna RF Signal Cable to the

IRD”).

4.1.9 Type of Multiswitch Used

(North American Systems Only)

An active (not passive) multiswitch must always be used to
connect the TracVision C3 system to multiple IRDs. Refer to

Section 2.3.5, “Connecting the Antenna RF Signal Cable to the
IRD” for directions on proper multiswitch/multiple IRD

cabling.

4.2 IRD Troubleshooting

The IRD that was provided with your satellite television service
may also be the cause of less-than-ideal operation. First check the
IRD’s configuration to ensure it is set up for the desired
programming. In the case of a faulty IRD, refer to your IRD user
manual for service and warranty information. If the IRD is both
configured properly and fully functional, contact your local KVH
dealer or service center for assistance.

4-4

A Guide to TracVision C3

Baseline RF levels are included as
part of the star tup sequence
provided in Appendix D.

4.3 Antenna Gyro and LNB Faults

Section 5, “Maintenance,” provides detailed instructions for

authorized service personnel who may be required to replace the
TracVision C3 antenna gyro or the LNB.

4.4 Computer Diagnostics

TracVision C3 has been designed to provide diagnostic readouts
viewed on a personal computer having an RS-232 serial
communication port. If you are unable to isolate a system
problem with the foregoing troubleshooting tools, set up for
computer diagnostics as described below. System problems will
most likely be found somewhere through the diagnostic readouts.

The diagnostics procedure requires terminal emulation software
such as PROCOMM or Windows Terminal or Hyperterminal. Use
the settings appropriate to your application.

1. Connect one end of the PC data cable to the DB9
connector on the switchplate. Connect the other
end to the serial port on the PC (a 9-pin/25-pin
connector adapter may be needed for some PCs).

2. Open the terminal emulation software and
establish the following settings:

•9600 baud

• no parity

•8 data bits

•1 start bit

•1 stop bit

• no flow control

3. Apply power to the TracVision C3 system and
allow the system to complete full initialization.
Data should be scrolling on the PC display to
identify any system problems detected. If no data
is seen, recheck your connections and the terminal
software setup.

4-5

Troubleshooting

54-0159 Rev. G

4.5 Maintenance Port Parser
Commands

TracVision C3 system parser commands are detailed in

Appendix E.

4-6

A Guide to TracVision C3

5-1

Maintenance

54-0159 Rev. G

5 Maintenance

5.1 Warranty/Service Information

For information on KVH warranty, repair, and liability policies,
please refer to the complete warranty statement provided at the
conclusion of this manual. If you have any questions, please call
your local authorized dealer/installer or distributor, or contact
KVH or KVH Europe directly.

5.2 Preventive Maintenance

TracVision C3 requires minimal preventive maintenance. The
following tasks are sufficient to maintain peak performance.

Monthly

• Wash the exterior of the radome and baseplate

assembly with fresh water; a mild detergent may
be added to remove grime. Do not spray the
radome directly with high-pressure water.

• Do not apply abrasive cleaners or volatile solvents

such as acetone to the ABS radome.

Annually

• Remove the radome and examine the interior of

the antenna unit for signs of corrosion, loose
connections, or frayed or broken wires.

• Visually inspect the elevation drive shaft to be

certain that it moves easily and is clear of grit and
debris.

When cleaning the radome, avoid
any compounds that react with
plastic.

5-2

A Guide to TracVision C3

5.3 Replaceable Parts

TracVision C3 has been designed with durability and low
maintenance in mind. If you experience an operating problem or
otherwise require technical assistance, contact your local
authorized TracVision C3 dealer/distributor first. Have the
antenna unit serial number ready with a list of the trouble
symptoms. If an authorized dealer/distributor is not located
nearby, contact the factory directly at the telephone, facsimile, or
e-mail listings inside the front cover.

Replacement part numbers for units that can be serviced in the
field are listed in Table 5-1. These parts may be obtained from
any KVH authorized dealer/distributor.

Part Name Part Number

Baseplate Assembly 02-1245-01*

02-1245-03**

Radome Assembly 02-0953-04

†

Data/Power Cable 32-0730-45
RF Cable 32-0417-45
PC Cable 32-0628-06
CPU PCB 02-1043-02
RF PCB 02-1233
Antenna Gyro 02-1035
Antenna Gyro Gasket 24-0139
System Fuses 16-0017-3150
LNB (European system) 19-0196
LNB (N. American system) 19-0056
Switchplate 02-1023-01
TV/SAT Switch (optional) 01-0245

* Baseplate assembly with single-output LNB
** Baseplate assembly with dual-output LNB

†

Specify color when ordering

It is recommended that all other technical difficulties be resolved
by returning the TracVision C3 unit to an authorized service
provider.

Table 5-1

Field Replaceable Units

Should a fuse ever need to be
replaced, TracVision C3 uses
two 5x20mm, 3.15-amp, 250-volt
fast-blow fuses.

To help us continually improve the
quality and reliability of our
systems, please return any failed
component to KVH or KVH Europe
(care of the mailing address listed
at the front of this manual) after you
receive your replacement part.

The serial number of your
TracVision C3 will be required
during any troubleshooting or
service calls.You will find the

serial number at the front of this

manual.

5-3

Maintenance

54-0159 Rev. G

5.4 Field Replaceable Unit
Procedures

The following subsections provide detailed procedures for
repairing or swapping out field replaceable units. The procedures
refer to labeled items presented on the following diagrams.

Always lift the antenna unit by
the gray baseplate, never by the
radome or any portion of the
antenna assembly!

Figure 5-1

Antenna, PCBs, and Rotating Plate

Figure 5-2

Close-up of Connecting Rod
and E-ring

The antenna reflector is not shown
in several figures for clarity
purposes only. Do not remove the

antenna reflector!

Before servicing the antenna unit,
be sure to disconnect power from
the antenna unit and the IRD.
Reconnect power after completing
the service.

PCB Cover

PCB

Rotating Plate

Pan Head Screws

RF Board Cover

RF Cover
Screws

Standoffs

RF Board

Antenna Gyro

Linear Actuator

Connecting Rod

Elevation Axis
Motor Shaft

E-ring

5-4

A Guide to TracVision C3

Figure 5-4

Close-up of RF Detector and PCB

Figure 5-3

Antenna Assembly

Locking Nuts
and Washers

Antenna Gyro

Antenna Gyro

Gasket

Antenna Reflector

Antenna Gyro Cable

Reflector Bracket

Wing Screw
and Washer

LNB Clamp

LNB Styles

N. American

European

Cable Clamp Screw

Gyro Cable

RF Board

Antenna

Rotating Plate

PCB

Cable Clamp

5-5

Maintenance

54-0159 Rev. G

5.4.1 PCB Removal and Replacement

Estimated Time to Repair: 1⁄2 hour

The microprocessor PCB assembly is protected by a cover
fastened to the rotating plate – Fig. 5-1. The cover must be
removed to gain access to the main power fuses and the PCB
assembly.

1. Using needle-nose pliers, remove the E-ring from
one end of the connecting rod – Fig. 5-2.

2. Remove the connecting rod by sliding it off the
bracket.

3. Fully retract the elevation axis motor shaft
– Fig. 5-5.

4. Remove the 6 pan head screws from the PCB cover
flanges.

5. Remove the PCB cover. To get the necessary
clearance, rotate the linear actuator up 90º while
lifting the PCB cover – Fig. 5-5.

6. Remove all cable connectors from the PCB.

Figure 5-6 on the following page illustrates the

PCB arrangement and connector locations.

TracVision C3 is equipped with two
5x20 mm, 3.15-amp, 250-volt fast­blow fuses, which are mounted on
the PCB.To access and replace
one of these fuses, remove the
PCB cover.

When carrying out maintenance
on the PCB, be sure to not drop
any of the small screws inside the
mechanism. If a screw is lost within
the baseplate, it must be retrieved
to avoid causing any damage when
the unit rotates.

Figure 5-5

Removing the PCB Cover

Elevation Axis

Motor Shaft

Linear Actuator

PCB Cover

5-6

A Guide to TracVision C3

7. The PCB is mounted to the rotating plate with
9 pan head screws. Remove the screws and PCB.

8. Reverse this process to install the replacement
PCB. Reinstall all cable connectors removed in

Step 6.

9. Carry out all calibration procedures for the
antenna gyro (Section 5.4.3).

10. Reinstall your preferred satellites as detailed in

Section 2.5.1, “Installing Your Selected Satellites.”

5.4.2 RF Detector/DVB Decoder

Estimated Time to Repair: 1⁄2 hour

The RF Detector PCB receives operating voltages from both the
CPU board and the IRD (via the RF cable). Ensure that all power
is turned off before proceeding.

1. Remove the 4 RF board cover screws and washers
from the RF board cover.

2. Remove the RF board cover.

3. Remove the 2 RF connectors from the coaxial
fittings on the PCB. Tag the cables to ensure that
they are returned to the same connectors.

4. Remove the 2 Molex connectors from the RF board
(J3 and J1) – Fig. 5-6.

When replacing the PCB cover, be
careful not to pinch any cables.

Figure 5-6

PCB and RF Detector Board

Connector Locations

Gyro

RF Board

Limit Switches

J11
J9

RF Board

J1

J3

J5

RF Connector to IRD

RF Connector to LNB

Fuses

PCB

J2 J1

Elevation Motor Azimuth Motor

Power/Data

J4

5-7

Maintenance

54-0159 Rev. G

5. Remove the 4 standoffs – Fig. 5-1. Remove the RF
Detector PCB from the rotating plate.

6. Installation of the replacement RF Detector is the
reverse of this procedure. Be sure that the RF
cables are restored to their original positions. Be
sure that the center conductor pin is centered in
the connector before tightening the collar.

5.4.3 Antenna Gyro Assembly

Estimated Time to Repair: 1 hour

The antenna gyro is mounted on the rear of the antenna reflector
bracket with four locking nuts and washers – Fig. 5-3. Following
the removal and replacement of the antenna gyro assembly, it
will be necessary to calibrate the gyro and restart the system.
Directions for removal, replacement, and calibration follow:

1. Using needle-nose pliers, remove the E-ring from
one end of the connecting rod – Fig. 5-2.

2. Remove the connecting rod by sliding it off the
bracket.

3. Fully retract the elevation axis motor shaft
– Fig. 5-5.

4. Remove the 6 pan head screws from the PCB cover
flanges.

5. Remove the PCB cover. To get the necessary
clearance, rotate the linear actuator up 90º while
lifting the PCB cover – Fig. 5-5.

6. Remove the screw and clamp holding the antenna
gyro cable to the rotating plate. Be sure to save the
cable clamp and screw – Fig. 5-4.

7. Remove the Molex connector from J11 on the PCB

– Fig. 5-6.

8. Remove the 4 nuts and washers and take the gyro
off of the bracket.

9. Remove the antenna gyro gasket.

10. Replacement is the reverse of this procedure.

Following the removal and
replacement of the antenna gyro
assembly, it will be necessary to
calibrate the gyro and restart
the system as described in the next
section.

5-8

A Guide to TracVision C3

Antenna Gyro Calibration

1. Connect a PC to the communications port as
described in Section 4.4, “Computer Diagnostics.”

2. Type HALT<cr> (<cr> indicates a carriage return/
ENTER key) while the system is performing the
limit switch initialization routine. The system will
complete the initialization function by finding the
azimuth and elevation switch limits and then go to
the home position.

3. Type DEBUGON<cr> to enter Debug Mode.

4. Type =CALGYRO<cr>. Verify that the Antenna
Gyro Azimuth scale factor is between -0.00090 and

-0.00110 and the Antenna Gyro Elevation scale
factor is between 0.00090 and 0.00110.

5. Type ZAP to restart/reinitialize the system.

5.4.4 Antenna LNB Replacement

Estimated Time to Repair: 1⁄2 hour

In the event that the LNB experiences problems, it may be
necessary to replace it. To do so, use the following procedure:

1. (European systems only) Make a note of the current
LNB skew angle, pictured in Figure 5-7.

2. Disconnect the RF cable connector(s) at the LNB.

3. Remove the wing nut and washer from the LNB
clamp – Fig. 5-3.

4. Remove the top of the LNB clamp and remove the
LNB.

5. Place the new LNB in the clamp and reattach the
RF connector(s).

6. Replace the LNB clamp:
A. For North American LNBs, tighten the clamp

fully. The replacement process is complete.

B. For European LNBs, do not fully tighten the

clamp and proceed to Step 7.

7. (European systems only) Carefully turn the LNB so
that the scribe mark is aligned with the skew angle
noted in Step 1. Fully tighten the clamp to
complete the replacement process.

The LNB receives power from the
IRD via the RF Detector PCB. Be
certain that the IRD is disconnected
from its power source before
removing or reconnecting the LNB.

Figure 5-7

LNB Skew Angle Setting

(European systems only)

Skew Angles

LNB Clamp

& Wing Nut

LNB

Scribe
Mark

5.5 Preparation for Shipment

If it is necessary to repack the antenna unit for shipment, the
shipping restraints removed during installation must be
replaced. Follow these steps to reinstall the restraints.

1. Rotate the antenna unit so that the LNB is facing
away from the baseplate connectors.

2. Attach the three restraints to the baseplate using
the

1

⁄4"-20 x 5⁄8" hex screws and washers (provided

as part of the kitpack) and nuts (removed from the
shipping restraints during installation) as pictured
in Figure 5-8.

3. Place the antenna bracket on the forward shipping
restraint.

4. Secure the forward restraint and bracket by
wrapping two tie-wraps around the bend in the
forward restraint and the antenna bracket (at the
end of the LNB bracket).

5. Place the entire antenna unit into its shipping box
using the original packaging material.

5-9

Maintenance

54-0159 Rev. G

When rotating the azimuth
mechanism by hand, go slowly!
Hitting the mechanical stops with
excessive force will damage the
azimuth limit switch.

Figure 5-8

Attaching the Shipping Restraints
to the Antenna Baseplate

Figure 5-9

Securing the Forward
Shipping Restraint

KVH is not liable for damage
caused by improper shipping.

2 tie-wraps used
to secure LNB arm

Forward Shipping Restraint

Forward Shipping Restraint
Nuts and Washers

Hex Screws and Washers

Appendix A
System Specifications

Physical Characteristics

Power 11-16 volts DC @ 2.5 amps nominal,

3.5 amps peak

Dimensions/Weight 32" (81 cm) wide x 14.8" (38 cm) high,

33 lbs (15 kg)

LNB European System: Single output

N. American System: Dual output
Tracking Better than 30º/sec
Maintenance Port 9600 bps, 8,N,1,EIA, RS232

Pointing System

Elevation Range 15º to 75º
Azimuth Range 720º
Position Repeatability 0.1º

Environmental

Operating Temperature -25ºC to +55ºC (-13ºF to +131ºF)
Storage Temperature -40ºC to +85ºC (-40ºF to +185ºF)
Humidity to 100 percent

Table A-1

TracVision C3 System
Specifications

A-1

System Specifications

54-0159 Rev. G

Appendix B
Comprehensive TracVision C3
System Wiring Diagram

The wiring diagram is presented on the following page.

B-1

Comprehensive TracVision C3 System Wiring Diagram

54-0159 Rev. G

Appendix C
Switchplate Template

C-1

Switchplate Template

54-0159 Rev. G

/32" (2.5 mm) dia

3

3.82"
(97 mm)

.32" (8 mm)

2.05"
(52 mm)

3.19"
(81 mm)

Panel Cutout

2.36"
(60 mm)

.16" (4 mm)

Appendix D
Startup Data Sequence

The data on the following pages presents a standard startup data
sequence registered by the TracVision C3. This sequence can be
recorded using the data port and a PC.

?PGM
KVH TracVision C3 Rev X - Version X.XX - Serial Number XXXXXXXX
RF: ZAP
*** Initializing RF Controller ***
RF: S,A,V,U,V
RF: SATINSTALL,55,C,57,C
RF: L,A-------------------------------------------Identifies Satellite A or B as currently
RF: SATCONFIG loaded for acquisition
RF: F,A,12368,20000,67,0X0000,V,U,2---------------Satellite Configuration data, Satellite A
RF: F,A,12368,20000,67,0X0000,V,U,2
RF: F,A,12238,20000,67,0X0000,H,U,2
RF: F,A,12238,20000,67,0X0000,H,U,2
RF: F,B,12374,20000,34,0X1004,V,U,3---------------Satellite Configuration data, Satellite B
RF: F,B,12374,20000,34,0X1004,V,U,3
RF: F,B,12381,20000,34,0X1004,H,U,3
RF: F,B,12381,20000,34,0X1004,H,U,3
RF: RF PCB Version X.X----------------------------Current RF software revision
RF: I,0,49568,00000,00196,0
RF COMM: PASS-------------------------------------PASS is expected
*** Initializing Antenna ***
GPS: UTC: 083000.00, Lat: 4131.00N, Long: 7115.00W
GPS: DSS_119 AZ = 238.9, EL = 22.1
GPS: DSS_101 AZ = 220.9, EL = 33.4
Limit Switch Test
Limit Switch Status: PASS-------------------------PASS is expected
*** Initializing Rate Bias ***
+A/D: 1994 2029 329
RF: S,A,V,U,V
+A/D: 1994 2029 418
RF: S,A,H,U,V
+A/D: 1995 2028 267
RF: S,A,V,U,V
+A/D: 1995 2029 401
RF: S,A,H,U,V
+A/D: 1993 2029 290
RF: S,A,V,U,V
+A/D: 1994 2030 432
Gyro Bias: Az = 1994.01, El = 2029.16-------------Expected range is 1700-2300
Gyro Uncertainty: Az = 3.00, El = 3.00

D-1

Startup Data Sequence

54-0159 Rev. G

*** Limit Switch Search ***
RATE BIAS: PASS------------------------------------PASS is expected
Searching for DSS_101, Threshold = 1000
RF: S,A,H,U,V
+POS: 220.2 33.4 356
+POS: 155.5 33.4 333
RF: S,A,V,U,V
+POS: 85.0 33.4 429
RF: S,A,H,U,V
+POS: 14.4 33.4 274
*** Cable Unwrap ***
Cable Unwrap: AZ = -360.00
+POS: 9.8 33.4 466
RF: S,A,V,U,V
+POS: 180.1 33.4 630
Saved Sat Pos: EL = 33.4
*** Entering Search Mode 1 ***
Searching for DSS_101, Threshold = 1000
RF: S,A,H,U,V
Satellite Found: AZ = 303.4, EL = 33.4, RF = 1971
*** Entering Tracking ***
+POS: 306.7 33.4 1517
RF: S,A,V,U,V
+POS: 312.4 33.7 789
RF: S,A,H,U,V
+POS: 304.1 34.1 2184
RF: Freeze DAC = +01123
RF: S,A,V,U,V
+POS: 303.6 34.2 2482
+POS: 303.6 34.4 2509
*** Network ID Check ***---------------------------Comparing the tracked satellite’s network ID
+POS: 304.5 34.3 2437 to the selected satellite’s network ID
+POS: 303.5 34.7 2524
RF: Y,0X0000---------------------------------------Indicates positive satellite identification
*** Tracking DSS_101 ***---------------------------Identifies satellite currently tracked
+POS: 304.3 34.3 2534 (TV broadcast image should be available)
Saved Sat Pos: AZ = 303.73, EL = 34.68
RF: AGCON
RF: AGC=51592
Gyro Bias Residue: Az = 1.2777e-01 EL = -1.0105e+00
+POS: 303.9 35.0 2482
Conscan=>sleep: sat in 1 deg window.
RF: AGC=51596
+POS: 304.0 34.4 2529
Saved Sat Pos: AZ = 303.96, EL = 34.44
RF: AGC=51611
Sleeping

D-2

A Guide to TracVision C3

Appendix E
Maintenance Port
Parser Commands

TracVision C3 system parser commands are parsed when the
system receives an ASCII carriage return (Hex 0D). An ASCII line
feed (Hex 0A) is permitted but is ignored in any transmitted
command. All system responses are terminated with an ASCII
carriage return followed by a line feed and ending with either an
acknowledge character (ASCII > (Hex 3E)) or a not-acknowledge
character (ASCII ? (Hex 3F)). The parser commands are shown
below in boldface capital letters but they are not case-sensitive. In
most cases the command is responded to with an echo; that is, if
you type

ZAP, for example, and press “ENTER” the response

will be the command you have entered. For other commands the
response is specific for each command, such as

VERSION,

STATUS or HELP.

E.1 System Commands

Software Version

Function: repor ts software version and system type
Command: VERSION
Argument: none
Response: KVH TracVision C3 Version XX.XX

System Status Report

Function: reports general system status
Command: STATUS
Argument: none
Response: system status string

Initialize the System

Function: initializes the system (perform a soft reset)
Command: ZAP
Argument: none
Response: echoes the command, then reinitializes the system

E-1

Maintenance Port Parser Commands

54-0159 Rev. G

Table E-1

System Commands

Calibrate Gyro

Function: performs azimuth and elevation calibration
Command: CALGYRO
Argument: none
Response: echoes command and calibrates gyro

Find Skew Angle for Currently Selected Satellite

Function: calculates necessary LNB skew based on latitude,

longitude, and selected satellite
Command: SKEWANGLE*
Argument: none
Response: displays skew angle

* Before this command can function properly, you must perform the GPS
Position command detailed in Section E.6 to provide the system with the proper
latitude and longitude.

Help on Parser Commands

Function: lists parser commands
Command: HELP
Argument: none
Response: prints a list of all parser commands

E.2 Manual Positioning Commands

To execute the following commands, first put the antenna unit in
idle mode by typing

HALT and pressing “ENTER.” Positioning

commands may be entered after the antenna comes to rest.

Azimuth Angle

Function: commands a manual azimuth angle that the

mechanism moves to
Command: AZ,xxxx (range is 0000-3599)
Argument: desired azimuth angle of the mechanism relative to

external magnetic reference, or baseplate fwd,

000°-359.9°
Response: echoes the command; mechanism moves at a

fixed velocity

E-2

A Guide to TracVision C3

Table E-2

Manual Positioning Commands

Elevation Angle

Function: commands a manual elevation angle that the

mechanism moves to
Command: EL,xxx (range is 100-850)
Argument: desired elevation angle of the mechanism relative to

up, 10.0°-85.0°
Response: echoes the command; mechanism moves at a

fixed velocity

Azimuth CW Step

Function: commands a 0.1 deg CW manual step in azimuth

angle
Command: 6
Argument: none
Response: echoes the command

Azimuth CCW Step

Function: commands a 0.1 deg CCW manual step in azimuth

angle
Command: 4
Argument: none
Response: echoes the command

Elevation UP Step

Function: commands a 0.1 deg UP manual step in elevation

angle
Command: 8
Argument: none
Response: echoes the command

Elevation DOWN Step

Function: commands a 0.1 deg DOWN manual step in

elevation angle
Command: 2
Argument: none
Response: echoes the command

E-3

Maintenance Port Parser Commands

54-0159 Rev. G

E.3 Operational Commands

To execute the following commands, first put the antenna unit in
idle mode by typing

HALT and pressing “ENTER.” After the

system comes to a halt, type DEBUGON and press “ENTER” to
enter programming mode.

Tracking Mode

Function: starts active tracking of the satellite
Command: TRACK
Argument: none
Response: echoes the command

Idle Mode

Function: halts active tracking and conical scan, then enters

idle mode
Command: HALT
Argument: none
Response: echoes the command

Current Cable Wrap Angle

Function: sets or repor ts current cable wrap angle, defined as

0° (CCW limit) to 700° (CW limit); the value is

expressed as 0000-7000 with an implied decimal
Command: WRAPANGLE,xxxx
Argument: the desired cable wrap angle setting
Response: Wrap Angle = xxxx

E.4 Tracking and Conical

Scan Commands

Target Location

Function: repor ts the target location in antenna frame. Data

format is E### for elevation in degrees 000-900 and

A#### for azimuth in degrees 0000-3599 with

implied decimals
Command: TGTLOCATION
Argument: none
Response: Target Location = A = E###, A####

B = E###, A####

E-4

A Guide to TracVision C3

Table E-4

Tracking and Conical

Scan Commands

Table E-3

Operational Commands

Analog Signal Strength Report

Function: repor ts signal strength from RF detector circuit in

A/D counts (000-FFF Hex)
Command: SIGLEVEL
Argument: none
Response: Signal Strength = xxxx

E.5 RF Board Commands

Serial Communications, Status/Polarization Report,Tone Changes

Function: start serial communications, repor ts status &

polarization/tone changes
Command: @S
Response: S,s,p,b,m <cr> every 5 seconds until ><cr>is

returned from system software
Where: s = Satellite (a = Primary, b = Secondary)

p = Polarization (v = Vertical, h = Horizontal,

r = Right, l = Left, x = No LNB Power)
b = Band (h = High Band, l = Low band, u = USA)
m = Mode (v = Valid, i = Invalid)*

* The Mode bit is used to evaluate the Satellite, Polarization, & Band
combination vs. the Frequency/Symbol Rate/FEC currently in RAM.This bit will
be set to invalid if the Frequency for the selected combination is set to 0x0000;
otherwise it will be set to valid.

E-5

Maintenance Port Parser Commands

54-0159 Rev. G

Table E-5

RF Board Commands

Report RF Tracking Parameters

Function: reports all RF tracking parameters for primary &

secondary satellites*
Command: @SATCONFIG
Response: F,x,fffff,S,C,ID,P,B,D <cr>
Where: x = Satellite (a = Primary, b = Secondary)

fffff = Frequency in MHz (00000 and 10700 to

12700)
S = Symbol rate in Mbit/Sec (1000 to 29999)
C = FEC code rate (valid rates = 12, 23, 34, 56,

67, 78)

ID = Satellite Network ID in hexidecimal format

(valid range = 0x0000 to 0xffff hex)

P = LNB Polarization (v = vertical, h = horizontal,

r = right, l = left)

B = the LNB down conversion frequency (l = low,

h = high, u=USA)

D = decoding type (0 = test, 1 = DSS-A,

2 = DSS-B, 3 = DVB)

* This command dumps all eight combinations of the Satellite/
Freq/Sym/FEC/ID/POL/Band/Decode currently stored in RAM.

Set RF Tracking Parameters

Function: sets RF tracking parameter
Command: @SATCONFIG,X,N,F,S,C,ID,P,B,D<cr>
Response: Echoes the input data
Where: @SATCONFIG = directs data to the RF Board

X = satellite location A or B
N = satellite table # (98 & 99 are slots for user-

configured satellites)

F = frequency in MHz (either 00000 or a range

from 10700 - 12700)

S = the satellite transponder symbol rate in

Mbit/second (01000 - 29999)
C = the FEC code (e.g., 12, 23, 34, 56, 67, 78)
ID = the satellite network ID in hexidecimal format

(0x####)
P = the LNB polarization (v = vertical,

h = horizontal, r = right, l = left)
B = the LNB down conversion frequency (l = low,

h = high, u = US)
D = decoding type (0 = test, 1 = DSS-A,

2 = DSS-B, 3=DVB)

E-6

A Guide to TracVision C3

ID Match/Decoded Network ID

Function: report ID match and decoded network ID
Command: @CHECKID
Response: Y,0X####

N,0X####
Y,NoID
N,NoID

Where: Y = yes

N = no
0X#### = network ID
NoID = satellite unidentified

E.6 Installation Commands

To execute the following commands, first put the antenna unit in
idle mode by typing

HALT and pressing “ENTER.” After the

system comes to a halt, type DEBUGON and press “ENTER” to
enter programming mode.

Select Active Satellite

Function: switch antenna tracking to/from satellite A and B
Command: @L,x
Where: x = A or B (as defined during the SATINSTALL

process)

Set/Report GPS Position

Function: reports or sets default GPS position
Command: GPS<cr>

GPS,XX,D,YYY,E

Response: GPS = XXD YYYE<cr>

GPS: XXD YYYE

Where: XX = latitude (0 - 90)

D = S (South) or N (North)
YYY = longitude (0 - 180)
E = E (East) or W (West)

E-7

Maintenance Port Parser Commands

54-0159 Rev. G

Table E-6

Installation Commands

Report Satellite Names

Function: report names for satellites A and B
Command: SATINSTALL
Response: SATINSTALL,<sat_a_name>,<sat_b_name>

Report Configured Satellite Names

Function: report names for all configured satellites
Command: SATLISTA
Response: SATLISTA,<sat_name1>,...,<sat_nameX>

Report Valid Satellite B Selections

Function: report names for all valid satellite B selections for a

given satellite A selection

Command: SATLISTB,<sat_a_name>
Response: SATLISTB,<sat_a_name>,<sat_b_name1>

...,<sat_b_nameX>

Install Satellite Pair

Function: installs satellites A and B as the satellite pair
Command: SATINSTALL,<sat_a_name>,<sat_b_name>
Response: If valid pair, echoes the input data

If invalid pair, returns error message

Configure Longitude of a User-configurable Satellite

Function: configures one of the user-configurable satellites

with the longitude provided

Command: SATCONFIG,USERX,YYY,Z,D,L
Response: If valid pair, echoes the input data

If invalid pair, returns error message

Where: X = 1 or 2

YYY = longitude (0-180)
Z = E (East) or W (West)
D = decoding type (0 = test, 1 = DSS-A,

2 = DSS-B, 3 = DVB)

L = LNB polarization (c = circular, l = linear)

E-8

A Guide to TracVision C3

E.7 Debug Commands

Report Offset Angles

Function: reports system offset angles
Command: OFFSETS

OFFSETS,XXXXX,YYYY

Response: Offsets= XXXXX.X XXXXX.X
Where: X = new azimuth offset (-1800 - 1800)

Y = new elevation angle (-450 - 450)

Applies Default Values to Default Satellites

Function: updates the default satellites to the default values
Command: SATPAIR,X
Response: displays numerous frequency commands and

reports “Satellite Installation Complete”

Where: X = 0 (satellites default to Astra1 and Hotbird)

or

X = 1 (satellites default to EchoStar 119 and

Expressvu)

or

X = 2 (satellites default to DSS 101 and DSS 119)

Report Last Satellite Tracked/Update Value

Function: reports the last satellite tracked or updates the last

tracked satellite to the value input if it is different
from the current value

Command: LASTSAT

LASTSAT,X

Response: Last = <sat_name>
Where: X = A (updates to satellite A)

or

X = B (updates to satellite B)

E-9

Maintenance Port Parser Commands

54-0159 Rev. G

Table E-7

Debug Commands

KVH Industries Limited Warranty

TracVision C3

Limited Warranty on Hardware

KVH Industries, Inc. warrants the KVH product purchased against defects in materials for a period of TWO (2) years
and against factory labor costs for a period of ONE (1) year from the date of original retail purchase by the original
purchaser.It is the customer’s responsibility to verify the date of purchase by returning the warranty card included with
the product to KVH within 30 days of purchase, or by providing a copy of a dated sales receipt for the KVH product
under warranty with the warranty claim.If this date cannot be verified, the warranty period will begin 30 days after the
date of manufacture of the original product purchased.

If you discover a defect, KVH will, at its option, repair, replace or refund the purchase price of the product at no charge
to you, provided you return it during the warranty period, transportation charges prepaid, to the factory direct. Please
attach your name, address, telephone number, a description of the problem and a copy of the bill of sale or sales
receipt as proof of date of original retail purchase, to each product returned to warranty service. Alternatively, you may
bring the product to an Authorized KVH dealer/distributor for repair. During the first year, and if the product was
installed by an Authorized KVH dealer/distributor (identified with the KVH Authorized dealer/distributor list), KVH will
cover the dealer’s/distributor’s labor charges for warranty repairs, provided the dealer/distributor contacts KVH for pre­approval of the charges.Approval of charges is at KVH’s sole discretion.

This Limited Warranty does not apply if the product has been damaged by accident, abuse, misuse or misapplication
or has been modified without the written permission of KVH; if any KVH serial number has been removed or defaced;
or if any factory-sealed part of the system has been opened without authorization.

Return Authorization

A Return Material Authorization is required prior to returning the product to KVH Industr ies. Please call our Technical
Support Depar tment at [phone] or send an e-mail to [e-mail] to obtain the RMA number.Write the
number in large, clear characters on the outside of the box.To avoid confusion and misunderstandings, shipments
without an RMA number clearly visible on the outside box will be refused and returned to you at your expense. If
possible, use the original box and packing material to protect the equipment from damage in shipment.KVH assumes
no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed
above.

THE EXPRESS WARRANTIES SET FORTH ABOVE ARE THE ONLY WARRANTIES GIVEN BY KVH WITH
RESPECT TO ANY PRODUCT FURNISHED HEREUNDER; KVH MAKES NO OTHER WARRANTIES, EXPRESS,
IMPLIED OR ARISING BY CUSTOM OR TRADE USAGE, AND SPECIFICALLY DISCLAIMS ANY WARRANTY OF
MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. SAID EXPRESS WARRANTIES SHALL
NOT BE ENLARGED OR OTHERWISE AFFECTED BY TECHNICAL OR OTHER ADVICE OR SERVICE PROVIDED
BY KVH IN CONNECTION WITH ANY PRODUCT.

KVH's liability in contract, tort or otherwise arising out of or in connection with any product shall not exceed the price
paid for the product. IN NO EVENT SHALL KVH BE LIABLE FOR SPECIAL, PUNITIVE, INCIDENTAL, TORT OR
CONSEQUENTIAL DAMAGES OR LOST PROFITS OR GOODWILL (INCLUDING ANY DAMAGES RESULTING
FROM LOSS OF USE, DELAY IN DELIVERY OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE
PERFORMANCE OR USE OR POSSESSION OF ANY PRODUCT, OR ANY OTHER OBLIGATIONS RELATING TO
THE PRODUCT, EVEN IF KVH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

If any implied warranty, including implied warranties of merchantability and fitness for a particular pur pose, cannot be
excluded under applicable law, then such implied warranty shall be limited in duration to ONE (1) YEAR from the date
of the original retail purchase of this product by the original purchaser.

Some states/countries do not allow the exclusion or limitation of implied warranties or liability for incidental or
consequential damages, so the above limitations may not apply to you.This warranty gives you specific legal rights,
and you may also have other rights which vary from state/country to state/countr y.

KVH Industries, Inc.

50 Enterprise Center Middletown, RI 02842 U.S.A.
Phone: [phone] Fax: [phone]
E-mail: [e-mail] Internet: www.kvh.com

KVH Europe A/S

Ved Klaedebo 12 2970 Hoersholm Denmark

Phone: [phone] Fax: [phone]

E-mail: [e-mail] Internet: www.kvh.com

KVH®, TracNet™, and TracVision®are trademarks of KVH Industries, Inc.

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