KVH Industries FB250, FB500, TracPhone FB250, TracPhone FB500 User Manual

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TracPhone FleetBroadband FB250 & FB500

TracPhone FB250 & FB500 User’s Guide

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TracPhone FB250 & FB500

User’s Guide

The KVH® Industries’ TracPhone® FB250/FB500 system, manufactured by Thrane & Thrane, delivers high-speed data and voice communications via satellite through Inmarsat’s Broadband Global Area Network (BGAN). This user’s guide provides all of the information you need to operate, set up, and troubleshoot the system. For detailed installation information, please refer to the Installation Guide.

Product Information

Before installing the TracPhone, write down the following numbers:

SIM card #

Antenna serial #

Terminal serial #

Please direct technical questions to:

North/South America, Australia: Europe, Middle East, Asia:

KVH Industries, Inc. KVH Europe A/S 50 Enterprise Center Kokkedal Industripark 2B Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark Tel: +1 401 847-3327 Tel: +45 45 160 180 Fax: +1 401 845-8133 Fax: +45 45 160 181 E-mail: techs@kvh.com E-mail: support@kvh.dk Internet: www.kvh.com Internet: www.kvh.com

If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your input is greatly appreciated!

KVH Part # 34-125645-F

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Trademark Information

TracPhone, KVH, and the unique light-colored dome with dark contrasting baseplate are registered trademarks of KVH Industries.

Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.

Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.

Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.

Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.

All other trademarks are the property of their respective owners.

Disclaimer

Every effort has been made to ensure the correctness and completeness of the material in this document. No company shall be liable for errors contained herein. The information in this document is subject to change without notice. No warranty of any kind is made with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

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Safety summary 1

The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. KVH Industries assumes no liability for the customer's failure to comply with these requirements.

Observe marked areas

Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol, as it may result in injury.

Microwave radiation hazards

During transmission the antenna in this system radiates Microwave Power.This radiation may be hazardous to humans close to the antenna. During transmission, make sure that nobody gets closer than the recommended minimum safety distance.

On the TracPhone FB500, the minimum safety distance to the antenna panel on the focal line is 1.3 m, based on a radiation level of 10 W/m The radiation level is 100 W/m

at a distance of

0.4 m from the antenna panel. Refer to the drawing on the next page.

On the TracPhone FB250, the minimum safety distance to the antenna panel on the focal line is 0.6 m, based on a radiation level of 10 W/m The radiation level is 100 W/m

at a distance of

0.2 m from the antenna panel. Refer to the drawing on the next page.

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Distance to other equipment

FB500:

MICROWAVE RADIATION

No personnel within safety distance

25 for FB500 60 for FB250

Safety distance:

(0.4 m, 100 W/m

)

1.3 m, 10 W/m

FB250:

(0.2 m, 100 W/m

)

0.6 m, 10 W/m

Do not move the antenna closer to radars than the minimum safe distance specified in the installation manual - it may cause damage to the antenna.

Compass Safe Distance:

TracPhone Terminal: min. 0.3 m. TracPhone FB500 antenna: min. 1.0 m TracPhone FB250 antenna: min. 1.1 m

Service

User access to the interior of the terminal is prohibited. Only a technician authorized by KVH Industries may perform service - failure to comply with this rule will void the warranty. Access to the interior of the antenna is allowed, but only for replacement of certain modules - as described in the Installation manual. General service may only be performed by a technician authorized by KVH Industries.

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Do not service or adjust alone

Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.

Grounding, cables and connections

To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical ground. The terminal must be grounded to the ship. For further grounding information refer to the Installation manual.

Do not extend the cables beyond the lengths specified for the equipment. The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc.

All cables for the TracPhone system are shielded and should not be affected by magnetic fields. However, try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment.

Power supply

The voltage range is 10.5 - 32 V DC; 14 A - 5.5 A. It is recommended that the voltage is provided by the 24 V DC bus on the ship. Be aware of high start-up peak current: 20 A@24 V, 5 ms.

If a 24 V DC power bus is not available, an external 115/230 VAC to 24 V DC power supply can be used.

Do not operate in an explosive atmosphere

Do not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.

Keep away from live circuits

Operating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them.

Failure to comply with the rules above will void the warranty!

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About the manual 2

Intended readers

This manual is a user manual for the TracPhone FB500 system and the TracPhone FB250 system. The readers of the manual include anyone who is using or intends to use one of these two systems. No specific skills are required to operate the TracPhone system. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual.

Most current version

This manual may not always reflect the latest software functionality of your terminal. To obtain the latest version of the manual, please visit www.kvh.com and download the latest version from the FB250 or FB500 product page.

Manual overview

Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system. For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset. Part numbers for both manuals are listed in the next section.

This manual has the following chapters:

• Introduction contains a brief description of the system and an

overview of the BGAN services.

• Getting started explains how to insert SIM (Subscriber Identity

Module) card and start up the unit. It also contains a short guide to making the first call.

• Operating the system explains how to use the system.

• Using the web interface explains how to use the built-in web

interface of the terminal for configuration and daily use, and

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• Tro ub le sh ootin g contains a short troubleshooting guide and

• Conformity contains declarations of conformity for the

Introduction

Introduction 1

Welcome

Congratulations on the purchase of your TracPhone system!

TracPhone FB500 and TracPhone FB250 are maritime broadband systems, providing simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network).

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Chapter 1: Introduction

Applications include:

• Internet browsing

•E-mail

• Phone and fax services

• Large file transfers

• Video conferencing and Streaming

• VPN (Virtual Private Network) access to corporate servers

This chapter introduces the TracPhone FB500 system and the TracPhone FB250 system, and gives an overview of the physical units and their features and functions.

It also gives an overview of the BGAN system and services.

2Welcome

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Chapter 1: Introduction

Introduction

Features and interfaces

The TracPhone system offers the following features and interfaces:

 Simultaneous voice and data communication over BGAN

 Full duplex, single or multi-user, up to:

TracPhone FB500: 432 kbps TracPhone FB250: 284 kbps

 Support for streaming IP at:

TracPhone FB500: 8, 16, 32, 64, 128, 256 kbps TracPhone FB250: 8, 16, 32, 64, 128 kbps

 ISDN (Integrated Services Digital Network) service, only TracPhone FB500:

64 kbps

 Voice: Standard Voice (4 kbps) or 3.1 kHz Audio

 4 LAN (Local Area Network) ports with PoE (Power over Ethernet) for

computers, e-hubs, IP handsets etc.

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 2 Standard Phone/Fax ports for standard phones or fax machines

 1 Euro ISDN port for ISDN phones or, for TracPhone FB500 only: G4 fax or

ISDN modem

 1 L-Band output for connecting a broadcast receiver for maritime data

 1 multi-purpose I/O connector with 5 configurable inputs/outputs

 1 SIM slot for your BGAN SIM card

 Built-in DHCP/NAT router

 Built-in web interface allowing you to manage your phone book, messages

and calls, and customize the terminal to your specific needs

 Input power: 10.5 - 32 V DC (14 A - 5.5 A)

 CE certified

Features and interfaces 3

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Chapter 1: Introduction

Main units

TracPhone FB500/TracPhone FB250

The main difference between the TracPhone FB500 system and the TracPhone FB250 system lies in the antenna.

• Tra cP ho ne F B5 00 uses an FB500 antenna, which is a maritime BGAN Class

8 antenna. The FB500 antenna is larger and provides more bandwidth than the

antenna used for the TracPhone FB250 system.

• Tra cP ho ne F B2 50 uses an FB250 antenna, which is a medium size,

maritime BGAN Class 9 antenna.

The TracPhone FB500 system and the TracPhone FB250 system basically use the same type of terminal, except that the TracPhone FB500 offers a few more features than the TracPhone FB250. See Features and interfaces on page 3.

Units overview

The TracPhone FB500 system includes the following main units:

• TracPhone FB500 antenna

• TracPhone Terminal or TracPhone 19" Rack Terminal

• TracPhone FleetBroadband IP Handset & Cradle, wired

The TracPhone FB250 system includes the following main units:

• TracPhone FB250 antenna

• TracPhoneTerminal or TracPhone 19" Rack Terminal

• TracPhone FleetBroadband IP Handset & Cradle, wired

4Main units

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Chapter 1: Introduction

Introduction

Tra cPhone antennas

TracPhone FB500 antenna

The TracPhone FB500 system uses the FB500 antenna, which is a maritime 3axis controlled BGAN antenna. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.

For information on how to install the antenna, refer to the installation manual.

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This antenna is larger and provides more bandwidth than the antenna used for the TracPhone FB250 system.

Main units 5

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Chapter 1: Introduction

TracPhone FB250 antenna

The TracPhone FB250 system uses the FB250 antenna, which is a medium size maritime 2-axis stabilized BGAN antenna.

For information on how to install the antenna, refer to the installation manual.

6Main units

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Chapter 1: Introduction

Introduction

Tra cPhone te rminal

Overview

Whether you have purchased a TracPhone FB500 system or a TracPhone FB250 system, the terminal is basically the same. For this reason this section covers both systems.

The TracPhone Terminal is the controlling unit in the TracPhone system. It contains all user interfaces and LED indicators and stores configuration data.

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Main units 7

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Chapter 1: Introduction

The terminal is also available in a 19” Rack version. The 19” Rack terminal is the same as the basic version, except for the housing which fits in a 19” rack and has an additional power switch on the front panel.

For information on how to install the terminal, refer to the installation manual.

Tools for setup and daily use

The TracPhone FleetBroadband IP Handset can be used for displaying status, accessing a subset of controls and views, starting a streaming session and entering the PIN code for the terminal. The IP handset connects to the LAN interface of the terminal. For information on how to use the handset, see the user manual for the IP handset.

The built-in web interface in the terminal is used for easy configuration and daily use. The web interface is accessed from a computer connected to the terminal, using an Internet browser. No installation of software is needed. For details on the web interface, see Chapter 4, Using the web interface.

SIM card

The terminal has a SIM (Subscriber Identity Module) slot located in the connector panel behind a small cover plate.

The terminal requires a dedicated FleetBroadband SIM card, which you get from your Airtime Provider.

8Main units

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Chapter 1: Introduction

Introduction

The system requires a SIM card to go online and to access the settings of the terminal. However, using the web interface you can view the Dashboard and upload software without inserting a SIM card.

IP handset and cradle

IP handset

The IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the TracPhone system, but can also be used in a public network as a standard IP telephone.

The IP handset is powered directly from the LAN interface using Power over Ethernet (PoE).

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Main units 9

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Chapter 1: Introduction

TracPhone terminal

IP data

Circuit switched connection

BGAN network

When the IP handset is used with the terminal, it communicates using IP between the handset and the terminal. However, on the BGAN network side of the terminal, calls are transmitted as circuit-switched calls.

When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options.

For more information on the functions of the IP handset, refer to the user manual for the IP handset.

IP cradle

10 Main units

The IP cradle serves as a holder for the IP handset.

The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the terminal. You can mount the cradle on a wall or a desktop.

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Chapter 1: Introduction

Introduction

The Inmarsat BGAN system

What is BGAN?

The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.

The Inmarsat FleetBroadband service

FleetBroadband is a maritime communications service offered in the BGAN system. Based on 3G standards, FleetBroadband provides cost-effective broadband data and voice simultaneously.

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The Inmarsat BGAN system 11

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Chapter 1: Introduction

Note

Coverage

The Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. For updated information on coverage, see Inmarsat’s home page at www.inmarsat.com.

The map above shows Inmarsat’s expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas may fluctuate.

12 The Inmarsat BGAN system

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Chapter 1: Introduction

Introduction

IP Router

Switch

Standard voice and ISDN

TracPhone FleetBroadband

Satellite Access Station (SAS)

Satellite

Packet Switched Network

Circuit Switched Network

TracPhone FB500 antenna

terminal

IP Handset

TracPhone FB250 antenna

Overview of the BGAN FleetBroadband system

A complete BGAN FleetBroadband system includes the TracPhone terminal with connected peripherals, a TracPhone FB500 antenna or a TracPhone FB250 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).

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The Inmarsat BGAN system 13

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Chapter 1: Introduction

Note

The BGAN services

Supported services

The services currently supported by BGAN comprise:

• A Packet-Switched (PS) connection to the Internet

• A Circuit-Switched (CS) dialed connection for voice, fax or data

• Short Messaging Service (SMS)

Packet data service

The BGAN network supports different classes of data connection to the Internet.

•Using a Standard IP connection several users can share the data connection simultaneously. This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.

•Using a Streaming IP connection you get an exclusive high-priority connection ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The 8 and 16 kbps connections are well suited for Voice over IP. The user pays for the duration of the connection (per minute charge).

The BGAN system supports maximum 11 concurrent Packet Switched connections at a time per TracPhone system.

14 The Inmarsat BGAN system

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Chapter 1: Introduction

Introduction

Note

Circuit-Switched (dialed) service

The following types of circuit-switched connection are available:

• Standard Voice. A low-tariff connection for voice only. The voice signal is

compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff.

• 3.1 kHz Audio. A high quality connection which can be used for Premium

Voice or G3 fax. The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.

• ISDN. A high quality connection which can be used for voice (3.1 kHz

Audio), G4 fax or 64 kbps UDI/RDI data.

The BGAN system only supports one Circuit Switched call at a time per TracPhone system.

SMS service

The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages to and from the terminal.

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Supplementary services

The BGAN system also provides the following supplementary services:

•Call hold

• Call waiting

• Call forwarding

•Voice mail

•Call barring

The Inmarsat BGAN system 15

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Chapter 1: Introduction

Limitations

SIM lock

The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier.

Limitations in available services

The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.

Also, some services may not be available at the edge of coverage areas, i.e. in low elevations. The thin lines in the coverage map below enclose the areas with an elevation angle of 20 degrees or more.

For further information on coverage, please refer to the Inmarsat home page at www.inmarsat.com.

16 The Inmarsat BGAN system

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Chapter 1: Introduction

Introduction

Services and interfaces

The following table shows which equipment and interfaces you can use to access the services listed in the left column.

Interface on the terminal

Service

Phone/Fax LAN (PoE) ISDN

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Circuit Switched

Packet Switched

SMS

3.1 kHz Audio

Standard

Voice

Data, UDI

or RDI

Data

multi-user

Data

single-

user

Analog telephone

G3 Fax machine G4 Fax machine

Analog telephone

IP handset ISDN telephone

in G3 mode

IP handset ISDN telephone

G4 fax machine or computer with ISDN modem

Computer

computer with web interface

Services and interfaces 17

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Chapter 1: Introduction

18 Services and interfaces

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Chapter 2

Getting started

Getting started 2

This chapter describes how to start up the system and make the first call or data session.

For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the TracPhone systems.

Before you start

Operation at high temperatures

Caution! In very high ambient temperatures, do not touch

areas of the terminal that are marked with this symbol.

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If the terminal is installed in a location where the ambient temperature may exceed 45C, we recommend placing the terminal where unintentional contact is avoided. Note that the maximum allowed ambient temperature is 55° C.

If the maximum ambient temperature does not exceed 45C, the terminal can be placed in a public area.

For further information on installation, refer to the installation manual for the TracPhone systems.

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Chapter 2: Getting started

Grounding stud

Power switch

I/O

DC input

4 x LAN w. PoE

SIM slot

L-Band ISDNPhone/Fax 1Antenna

Reset button

Phone/Fax 2

Grounding

Power switch

I/O

DC input

4 x LAN w. PoE

SIM slot

L-Band ISDNPhone/Fax

Antenna

Reset button

Phone/Fax

Terminal block forstud front switch

Connector panel

The drawings below show the connector panel of each terminal version. The only difference is the Terminal block on the 19” Rack terminal.

Connector panel on TracPhone terminal:

Connector panel on TracPhone, 19” Rack terminal:

20 Before you start

For information on how to connect to each interface, refer to the installation manual for the TracPhone systems.

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Chapter 2: Getting started

Getting started

Note

Starting up the terminal

SIM card

Note that the TracPhone terminal requires a SIM card dedicated to FleetBroadband. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.

Switching on the terminal

Using the Power switch

If you have the 19” Rack variant of the TracPhone terminal, you can use the on/off switch in the front panel. See the next section 19” Rack terminal: Using the front power switch.

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To switch on the terminal, use the On/Off switch in the connector panel. It normally takes one or two seconds for the terminal to switch on.

Starting up the terminal 21

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Chapter 2: Getting started

Note

19” Rack terminal: Using the front power switch

If you have the 19” Rack variant of the TracPhone terminal, flip the switch in the front panel to “1” to switch on the terminal.

To be able to use the power switch on the front panel, you must leave the On/Off switch in the connector panel in the On position.

22 Starting up the terminal

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Chapter 2: Getting started

Getting started

Note

Using the ignition system

Normally the ignition function is not used in maritime installations. Instead you may want to use the remote on/off function described in the next section.

If you have connected the ignition system of your vessel to the I/O connector, you may leave the power switch in the “on” position and the terminal will switch on/off when you start/stop the engine of your vessel.

If you have the 19” Rack terminal, you must leave both power switches in the “on” position to make use of the ignition function.

When the engine is stopped the terminal is in standby mode. The standby current is max. 15 mA when the ignition is off. For information on how to connect to the Ignition pins in the I/O connector, refer to the installation manual for the TracPhone system.

You must set up the ignition function in the web interface. For further information, see Configuring the I/O interface on page 128.

In some cases, the system may reboot after power-on because of the high start-up current.

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Starting up the terminal 23

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Chapter 2: Getting started

Note

Using a remote on/off switch

In the 19” Rack version of the terminal the remote on/off function is normally not available, because it is used for the front switch.

If an external switch is connected to the remote on/off pins in the DC connector, you may leave the power switch in the connector panel in the “on” position and use the remote switch to turn the terminal on and off. When the remote switch is off, the terminal is off. However, if you leave the power switch on the terminal in the “on” position, you can always switch the terminal back on with the remote switch. The standby current when the remote switch is off is max. 2 mA. For further information on the remote on/off function, refer to the installation manual for the TracPhone systems.

Power up completed

When the terminal is switched on, the Power indicator in the LED panel of the terminal lights green.

You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. You may have to enter a SIM PIN before the system can register. For further information, see Entering the SIM PIN for the terminal on page 29 and Registering with the BGAN network on page 33.

To switch off the terminal flip the Power switch back. It takes 5 to 10 seconds to power down the terminal. Alternatively use the ignition or remote on/off function described above.

24 Starting up the terminal

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Chapter 2: Getting started

Getting started

Connecting the TracPhone FleetBroadband IP handset

Power supply (PoE)

The TracPhone FleetBroadband IP Handset is powered from the LAN interface, using Power over Ethernet. The total output power from all 4 interfaces is

• 64 W at 24 V DC power supply

• 32 W at 12 V DC power supply

All interfaces can support devices of power class 1, 2 and 3 (4, 7 and 15.4 Watt), as long as the total power consumption does not exceed the above limits. If the limits are exceeded, the LAN ports are prioritized so that LAN port 1 has the highest priority.

In case of power hold-up (failure on input power), PoE will be turned off completely.

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Connecting the TracPhone FleetBroadband IP handset 25

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Chapter 2: Getting started

Note

Starting up the TracPhone FleetBroadband IP Handset

The following procedure is for the TracPhone FleetBroadband IP Handset. The procedure may be different for another type of IP handset.

The first IP handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501. For information on how to connect additional IP handsets, see Connecting a new IP handset on page 120.

To connect the IP Handset, do as follows:

1. Connect the Ethernet cable from the IP Handset/cradle to one of the LAN (PoE) connectors on the terminal as described in the user manual for the handset.

2. The handset starts up automatically.

When the display shows this symbol in the upper right corner, the handset is ready for making a call.

If the handset is not ready for making calls, it may be because the BGAN terminal is waiting for a SIM PIN. To check this, enter the handset menu system and select BGAN > Status > PIN status.

You can enter the SIM PIN using the IP handset. For details, see Entering the SIM PIN using a phone or IP handset on page 29.

26 Connecting the TracPhone FleetBroadband IP handset

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Chapter 2: Getting started

Getting started

Connecting a computer

Before connecting to the LAN interface

For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically.

To check this on your computer (Windows XP), do as follows:

1. Go to Start > Settings > Control Panel > Network Connections.

2. Right-click on the LAN connection you want to use.

3. Select Properties.

4. Highlight Internet Protocol (TCP/IP).

5. Click Properties.

6. Make sure that the following is selected:

• Obtain an IP address automatically

• Obtain DNS server address automatically

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Important Notice About Your Data Connection

To prevent inadvertent airtime usage, the user must disconnect the data connection when not in use. If the data connection is not properly disconnected, the computer may dial out on its own, which could result in an unintended airtime charge. KVH accepts no responsibility if this occurs. It is the vessel owner's responsibility to ensure that the TracPhone system is correctly interfaced with the vessel's computer(s).

Connecting a computer 27

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Chapter 2: Getting started

Connecting a computer to the LAN interface

To connect a computer to the LAN interface, do as follows:

1. Power up your computer.

2. Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal.

3. When the computer and the terminal are ready, check the connection e.g. by accessing the built-in web interface of the terminal with your browser. For further information, see Accessing the web interface on page 73.

You may have to disable the Proxy server settings in your browser. For further information, see Proxy settings when accessing the web interface on page 72.

For information on how to connect to the Internet, see Standard connection to the Internet (default) on page 37.

For information on how to configure the LAN interface on the terminal, see Configuring the LAN interface on page 98.

28 Connecting a computer

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Chapter 2: Getting started

Getting started

Note

Entering the SIM PIN for the terminal

Do you need a SIM PIN?

Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone or ISDN phone, the IP handset or the web interface.

Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 171.

For information on how to connect the IP handset or computer you are going to use, see Connecting a computer to the LAN interface on page 28 or Connecting the TracPhone FleetBroadband IP handset on page 25.

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Entering the SIM PIN using a phone or IP handset

To enter the SIM PIN

If you have a phone connected to the terminal, you can use it to enter the SIM PIN for the terminal at start up.

Do as follows:

• For an analog or ISDN phone:

Pick up the phone. When the terminal is waiting for a PIN, you will hear 2 beeps - pause - 2 beeps - etc. Dial <PIN> followed by #.

When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can hang up or dial a number.

• For the TracPhone FleetBroadband IP Handset:

Select the BGAN menu, select Enter PIN and enter the administrator user name and password for the terminal. Then enter the PIN for the terminal.

Entering the SIM PIN for the terminal 29

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Chapter 2: Getting started

Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN.

Wrong SIM PIN

Analog phone or ISDN phone: If, instead of the busy tone or dialing tone, you continue to hear 2 beeps pause - 2 beeps - etc., it means the SIM PIN was not accepted. Check that you have the correct PIN and try again.

If a wrong PIN has been entered three times in the terminal, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM card. After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long).

Dial the following:

<PUK> * <New PIN> * <New PIN> followed by # or off-hook key.

Example: If the PUK is 87654321 and the new PIN is 1234, dial

87654321 * 1234 * 1234 followed by # or off-hook key.

If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card.

IP handset: After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with the SIM card for your terminal.

Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.

If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.

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Getting started

Entering the SIM PIN using the web interface

To enter the SIM PIN

Do as follows:

1. On a computer connected to the terminal, open your browser and enter

http://ut.bgan or the IP address of the terminal in the address bar (default IP address: http://192.168.0.1).

If your SIM card uses a PIN and the PIN has not yet been entered, the web interface will open on the PIN page.

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2. Type in the PIN and click OK.

When the PIN is accepted, the web interface opens the Dashboard and is ready for use. If the PIN is not accepted, see the next section Wrong PIN.

For further information on the web interface refer to Using the web interface on page 71.

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Wrong PIN

You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.

If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.

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Getting started

Registering with the BGAN network

Registration procedure

When the SIM PIN is accepted by the terminal, the TracPhone system automatically starts the registration procedure on the BGAN network.

You can monitor the registration procedure by looking at the Antenna and Terminal indicators in the LED panel of the terminal.

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Note that the registration procedure may take several minutes. The table on the next page shows the normal sequence when registering.

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LED indications during the registration procedure

This table shows how the startup procedure is signaled with the light indicators. If an error occurs, the indicators will light yellow or red, depending on the severity of the error.

Status Antenna indicator Termi n a l i n di c a t or

The antenna is starting up Flashing slowly green Flashing green

The antenna is performing a sky scan

The antenna is tracking Steady green Flashing green

The terminal is registering on the network

The system is registered and ready for use.

For further information on the indicators, see Light indicators on page 193.

Flashing rapidly green Flashing green

Steady green Flashing green

Steady green Steady green

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Getting started

Note

Making the first call

When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 47.

Making a call from the terminal

To make a call from a phone connected to the terminal, dial

00 <country code> <phone number> followed by # or off-hook key. Example: To call the number +45 39558800 from an analog phone, dial 00

45 39558800 #

Making a call to the terminal

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By default all phones connected to the terminal will ring on incoming calls. However, you can set up a local exchange function in the terminal so that you can call a specific phone connected to the terminal. See Setting up the local exchange function on page 118.

To make a call to a phone connected to the terminal, dial

+ <Mobile number>

• + is the international call prefix

international calls.

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.

Making the first call 35

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• Mobile number: The mobile number of the terminal you are calling. The

first part of the number is always 870, which is the “country code” for the BGAN system.

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

Example: If you are calling from Denmark and the mobile number for

Standard Voice is 870772420567 on your terminal, and you want to make a Standard call to the terminal, dial 00 870 772420567.

If the mobile numbers are listed in the web interface, you can look them up by selecting PHONE BOOK > Mobile numbers. If the numbers are not listed, refer to the documents provided with your airtime subscription. We recommend saving the mobile numbers in the web interface. See Viewing and editing the mobile numbers on page 85.

Making a call from one terminal to another

To make a call from one terminal to another, dial 00 <Mobile number>.

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Getting started

Note

Standard connection to the Internet (default)

This section only describes a Standard Internet connection with default settings on the terminal. For information on other scenarios, see Connecting to the Internet on page 61.

By default, the terminal does not automatically connect to the Internet when you connect your computer or other equipment to the LAN interface. You must activate your connection from the Dashboard in the web interface or from the TracPhone FleetBroadband IP Handset with local number 0501 (master handset).

Activating the connection from a computer (web interface)

To activate the connection from a connected computer, do as follows:

1. Access the web interface by opening your browser and entering

http://ut.bgan or the IP address of the terminal in the address bar. “http://ut.bgan” translates into the IP address of the terminal (if your

computer is set up as described in Before connecting to the LAN interface on page 27). The default IP address is 192.168.0.1.

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2. Click Start Standard under PROFILES ON LAN at the bottom of the page.

3. Check the connection, e.g. by entering a web site. The field ONGOING DATA SESSIONS will show the IP address for the data

session you started.

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Activating the connection using the TracPhone FleetBroadband IP Handset (only handset number 0501)

To activate the connection using the IP Handset, do as follows:

1. Connect the IP Handset to one of the LAN ports (preferably port 1). The handset starts up automatically.

2. Select Menu > BGAN in the handset.

3. Select Connect.

4. Use the left/right keys to find the network user group for the application you want to start.

5. Press Start to start the connection. A confirmation window is displayed.

6. Press Ye s to continue. The IP Handset sends a command to the terminal to start the selected

connection.

7. Check the connection, e.g. by entering a web site from a connected computer.

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Operating the system

Operating the system 3

This chapter describes how to use the TracPhone systems.

It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.

General

Tools for setup and use

Overview

You can use the TracPhone FleetBroadband IP Handset for viewing status, using the phone book of the terminal and for entering the PIN, but for enhanced use and for configuration of interfaces, you must connect a computer.

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With a computer and a browser, you can use the built-in web interface to set up the terminal.

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The IP handset

When you connect the IP Handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal.

The menu system in the IP handset includes the following items for the terminal:

•BGAN menu:

• Selecting, starting and stopping your data connections

• Viewing C/No (signal strength) for the system

• Viewing status (“Ready”, “Registering” etc.) for the system

• Viewing the software version of the terminal

• Entering the PIN and PUK for the terminal

• Viewing active events

• Viewing GPS status

•Contacts:

• Inclusion of the terminal phone book (not editable) in the IP handset

Contacts

• SIP (Session Initiation Protocol):

• Selecting/viewing the SIP profile used for communication with the

BGAN terminal

• Date and time:

• Possibility of using UTC time received from the BGAN satellite

For further information, see the user manual for the IP handset.

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The web interface of the terminal

The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser.

With the web interface you can:

• Enter the SIM PIN for the terminal

•DASHBOARD page:

• start and stop data sessions

• view information on calls to/from the terminal

• view status of the terminal and antenna

• view properties of the terminal and antenna

• CONNECT page:

• start and stop data sessions for all network user groups connected to the terminal (requires administrator password)

• PHONE BOOK page:

• view and edit the phone book

•MESSAGES page:

• send and receive SMS messages

• CALLS page:

• view the call log (outgoing, received and missed calls and data)

• SETTINGS page:

• set up the interfaces of the terminal

• set up call services

• upload software

• set up network user groups (requires administrator password)

• select the satellite to use for connection to the BGAN network

• set the language in the web interface

• ADMINISTRATION page:

• change the SIM PIN for the terminal

• set up user rights (requires administrator password)

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For information on how to use the web interface, see Using the web interface on page 71.

Services and interfaces

The following table shows which equipment and interfaces you can use to access the services listed in the left column.

Interface on the terminal

Service

Phone/Fax LAN (PoE) ISDN

3.1 kHz Audio

Analog telephone

IP handset ISDN telephone

G3 Fax machine G4 Fax machine

in G3 mode

Standard

Voice

Circuit Switched

Data, UDI

or RDI

Data

Analog telephone

IP handset ISDN telephone

G4 fax machine or computer with ISDN modem

Computer

multi-user

Data

single-user

Packet Switched

SMS

a. Notes for TracPhone FB250: UDI data is not available. In low elevations, < 20°,

3.1 kHz Audio is not available. Refer to Limitations on page 16.

Computer

Computer with web interface

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Operating the system

Phone/Fax 1 Phone/Fax 2 ISDN LAN

Using a phone or fax machine

Available interfaces

Three types of voice equipment connect to the terminal:

Standard analog phone or G3 fax machine: The terminal has two phone connectors for connecting standard analog phones or fax machines.

IP handset: The terminal has four LAN connectors with Power over Ethernet for connecting IP handsets or other IP equipment. For information on the features and functions of the IP Handset, refer to the user manual for the handset.

ISDN phone or G4 fax machine: The terminal has one ISDN connector for connecting an ISDN phone, a modem or a fax machine. Note that only TracPhone FB500 supports G4 fax (UDI).

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For information on how to connect to the interfaces, see the installation manual for the TracPhone systems.

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Note

Selecting the call type

Definition

The phone connection can use one of the following call types:

• Standard Voice, which is a low-tariff voice connection compressed to

4.0 kbps

• 3.1 kHz Audio, which is a high quality connection used for Premium Voice

or G.3 fax

• UDI or RDI (only on ISDN interface), which is used for G4 fax or data

In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone/Fax or ISDN interface or from an IP handset connected to the LAN interface. Standard Voice is selected by default.

When connecting a fax to the Phone/Fax interface you must use 3.1 kHz Audio.

Example: If you always have a fax connected to the same Phone/Fax

interface you can set this interface to 3.1 kHz Audio only. This will mean that if an incoming Standard Voice call is received, this Phone/Fax interface will not ring.

When connecting a G4 fax or a modem to the ISDN interface in the TracPhone FB500 system you must use UDI.

UDI and RDI are not available with the TracPhone FB250 system, so you cannot connect a G4 fax machine nor a modem to the ISDN interface on the TracPhone FB250 system.

Selecting the default outgoing call type

To select the default call type for outgoing calls, do as follows:

• ISDN. Select the call type in the web interface under SETTINGS > ISDN.

For further information, see Configuring the ISDN interface on page 106.

• Phone/Fax. Select the call type for each port in the web interface under SETTINGS > Phone/Fax.

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Note

For further information, see Configuring the Phone/Fax interface on page 104.

• IP handset. Select the call type for each handset in the web interface under

SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 123.

Overriding the default outgoing call type

To override the default setting for a specific outgoing call, do as follows:

•To use Standard Voice for the call,

dial 1* before the number.

•To use 3.1 kHz Audio for the call,

dial 2* before the number.

Example: To make a call to the number +45 39558800, forcing the

connection to use Standard Voice, dial 1* 0045 39558800 followed by # if calling from an analog or ISDN phone, or off-hook key if calling from an IP handset.

This will not change the default call type, only the type used for the ongoing call.

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Note

Phone numbers for incoming 3.1 kHz Audio and Standard Voice

3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a

person calling a phone connected to the terminal can select whether to use

3.1 kHz Audio or Standard Voice by using the dedicated phone number.

The call type you are using must be selected in the web interface (refer to the next section).

If the mobile numbers are listed in the web interface, you can look them up as follows:

Connect a computer, access the web interface and select PHONE BOOK >

Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 85.

If the mobile numbers are not available in the web interface, refer to your airtime subscription.

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

For information on how to make a call to the terminal, see Making a call to the terminal on page 49.

Selecting the incoming call type

To select which call types are accepted for an incoming call, use a computer and the web interface.

• ISDN. Select the call type under SETTINGS > ISDN. For further information, see Configuring the ISDN interface on page 106.

• Phone/Fax. Select the call type for each port under SETTINGS > Phone/Fax. For further information, see Configuring the Phone/Fax interface on page 104.

• IP handset. Select the call type for each handset in the web interface under

SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 123.

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Operating the system

Making or receiving a phone call

Making a call

First connect your phone to the relevant interface. For further information, see the Installation Manual.

You have different options for making a call:

• Short Dial. If the number is in the phone book of the terminal, you can use

the Short Dial number, which is found in the first column of the phone book in the web interface. See Short dial on page 83.

Simply dial 00 <Short Dial> followed by # or off-hook key.

Example: To call entry number 4 in the phone book,

dial 004 followed by # or off-hook key.

• Manual Dial. To make a call, dial

00 <country code> <phone number> followed by # or off-hook key.

Example: To call the number +45 39558800 from an analog or ISDN

phone, dial 00 45 39558800 #

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• Call from phone book or call log (only IP handset).

• Enter the phone book of the IP handset, scroll to the wanted number and press the off-hook key, or

• press the off-hook key from the main screen to display the latest calls in the call log. Then scroll to the wanted number and press the off-hook key again. Note that this is the call log of the IP handset, not of the terminal.

If there was an error establishing the connection, refer to the Troubleshooting Guide on page 187.

If you are using the IP handset, the handset may show an error message. Depending on the type of error, the web interface may also show an error message. See Viewing the Event list or the Event log on page 182.

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Receiving a call

To be able to receive a call, the phone must be connected to the relevant interface on the terminal.

By default, all devices connected to the Phone/Fax interface, the ISDN interface or the LAN (PoE) interface will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings and on the local exchange settings. Refer to Selecting the incoming call type on page 46 and Setting up the local exchange function on page 118.

Call log

Information of outgoing calls, received calls and missed calls is stored in the call log of the terminal. You can view the call log in the web interface under CALLS. For further information, see Viewing the lists of calls and data sessions on page 87.

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Operating the system

Note

Making a call to the terminal

By default all phones connected to the terminal will ring on incoming calls. However, you can set up a local exchange function in the terminal so that you can call a specific phone connected to the terminal. See the next section Using the local exchange on page 50.

To make a call to a phone connected to the terminal, dial

+ <Mobile number>

• + is the international call prefix

international calls.

• Mobile number. The first part of the mobile number is always 870, which is

the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows:

Connect a computer, access the web interface and select PHONE BOOK >

Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 85.

If the mobile numbers are not available in the web interface, refer to the documents included with your airtime subscription.

used in front of the country code for

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There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

1. The plus sign indicates the code required to dial out of one's country code area, such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.

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Using the local exchange

Before you can use the local exchange, you must enable it in the web interface of the terminal. For information on how to set up the local exchange function, see Setting up the local exchange function on page 118.

With local exchange enabled, do as follows to call a specific handset:

1. Call the mobile number of the terminal. For details, see the previous section.

2. Listen to the recorded message. You now have three options:

• If you know the local number of the phone, dial the number followed

by #. Example: To call phone number 0301, dial 0301 #. Your call is then transferred to phone number 0301.

• If you don’t know the number of the phone, you can call the default

phone by dialing *.

• If you dial nothing, you are transferred to the default phone after a

time-out period.

Receiving a voice mail message

If a call to the TracPhone system is not answered the caller can leave a voice mail message with Inmarsat’s voice mail service. Then an SMS is sent to the TracPhone messaging system to alert you that there is a voice message. The SMS has the contents:

• Number called from

• Date and time the voice mail message has been received

• Number to call to listen to the voice mail message

To see that a new SMS has arrived you open the web interface. For further details see Receiving a message on page 92.

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Operating the system

Note

Making local phone calls

You can make local calls between various phones connected to the terminal.

Local phone numbers always start with 0.

Remember the “0” at the start when you dial a local phone number. If you accidently dial a 3-digit number, you may get one of Inmarsat’s short dial numbers instead of a local number.

For an overview of the numbers assigned to each type of interface, see Local numbers and special-purpose numbers in the next section.

To make a local call, dial <local number> followed by # or off-hook key.

If you are using local numbers for ISDN devices, the numbers must be programmed in the devices. For further information refer to the documentation for your ISDN device.

Local numbers for IP handsets must also be programmed in the IP handsets. However, the first IP handset that is connected is automatically assigned the local number 0501.

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Dialing functions

Local numbers and special-purpose numbers

There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal.

Number Function

0 * followed by # or off-hook key Redial last called number on this interface.

00 * followed by # or off-hook key Redial last answered call on this interface.

Note: If the last answered number is unlisted, you are not allowed to dial back.

00 followed by one of the numbers 1-199 and # or off-hook key

0300 followed by # or off-hook key Local call broadcast to both analog phones.

0 followed by one of the numbers 301-302 and # or off-hook key

0400 followed by # or off-hook key Local call broadcast to all ISDN phones.

0 followed by one of the numbers 401-402 and # or off-hook key

0500 followed by # or off-hook key Local call broadcast to all IP handsets.

0 followed by one of the numbers 501-516 and # or off-hook key

0900 followed by # or off-hook key Local call broadcast to all phones.

Short dial phone numbers in phone book.

Local call to analog phone.

Local call to ISDN phone.

Local call to IP handset.

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Dialing prefixes

Apart from the numbers above, the terminal uses the following dialing prefixes:

• 1* before the phone number will force the connection to use Standard

Voice.

• 2* before the phone number will force the connection to use 3.1 kHz Audio.

• #31# before the phone number will hide the caller’s phone number to the

recipient.

• *31# before the phone number will show the caller’s phone number to the

recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number.

• For analog 2-wire telephones, use the R key during a call to get access to a

supplementary services function. The supplementary services functions supported by the terminal are described in the following sections.

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Note

Handling waiting calls

During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released.

In the web interface you can enable or disable the call waiting indication. For further information, see Call waiting on page 114.

Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.

Analog 2-wire phones with R key: When you receive a Call Waiting indication, you have the following options:

If you want to: Do as follows (standard 2-wire phone):

Clear the current call, and accept the waiting call.

Hold the current call, and accept the waiting call.

Ignore the waiting call. Take no action.

Reject the waiting call. Press R 0 #

54 Using a phone or fax machine

Press R 1 #

Press R 2 #

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Note

Holding a call

During a call, you may place the initial call on hold while another call is made.

Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.

TracPhone FleetBroadband IP Handset:

Select Options > Hold in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the TracPhone FleetBroadband IP

Handset.

Analog 2-wire phones with R key:

If you want to: Do as follows (standard 2-wire phone):

Place a call on hold. Press R 2 #.

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Place the existing call on hold and establish a new call.

Shuttle between the two calls.

Clear the held call, if no waiting call exists.

Clear an active call and return to the held call.

Using a phone or fax machine 55

Press R and dial the second phone number followed by #.

Press R 2 # (irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting.)

Press R 0 #.

Press R 1 #. Note that this is only possible if no waiting call exists.

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Note

Transferring a call

When you receive a call, you can transfer this call to another phone connected to the terminal.

Different types of phone have different methods/keys for the functions listed below. If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.

TracPhone FleetBroadband IP Handset:

Select Options > Transfer in the IP handset. For further details, refer to the section “Handling calls” in the user manual for the TracPhone FleetBroadband

IP Handset.

Analog 2-wire phones with R key:

Do as follows to transfer a call:

1. Press R 4 * <local number> #. The phone with the local number you dialed starts to ring.

2. You now have two options.

• Hang up. The phone or headset you transferred the call to continues to

ring. When the call is answered, a connection is established between the initial caller and the new recipient.

• Do not hang up. When the new recipient answers, you can have a

conversation before hanging up. When you hang up, the call is handed over to the initial caller.

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Note

Sending or receiving a fax message

Handling delays

When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays.

Sending a fax message from the terminal

If the default setting in the web interface is not 3.1 kHz Audio, you can dial 2 * before the number, to force the connection to use 3.1 kHz Audio. For further information, see Overriding the default outgoing call type on page 45.

The fax machine must be connected to the Phone/Fax interface or the ISDN interface of the terminal. Refer to the installation manual.

3.1 kHz Audio must be used for an analog fax machine. Refer to Selecting the default outgoing call type on page 44.

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UDI must be used for an ISDN G4 fax machine. Note that this is not possible in a TracPhone FB250 system. Refer to Configuring the ISDN interface on page 106.

To send a fax from a fax machine connected to the terminal, dial

00 <country code> <phone number> # Example: To send a fax to the number +45 39558888, dial 00 45 39558888 #

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Note

Sending a fax message to the terminal

To send a fax message to the terminal, dial

+ <Mobile number> #

• + is the international call prefix international calls.

• Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. Use the 3.1 kHz mobile number if you are calling a G3 fax and the UDI number if you are calling an ISDN G4 fax connected to the terminal. If the mobile numbers are listed in the web interface, you can look them up as follows:

Connect a computer, access the web interface and select PHONE BOOK >

Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 85.

If the mobile numbers are not available in the web interface, see your airtime subscription.

There are four mobile numbers, one for 3.1 kHz Audio, one for Standard Voice, one for UDI and one for RDI.

used in front of the country code for

Receiving a fax message

An analog fax machine connected to the terminal can only receive a fax with

3.1 kHz Audio. Refer to Selecting the incoming call type on page 46.

An ISDN G4 fax machine connected to the TracPhone FB500 terminal can only receive a fax with UDI (unless it is in G3 mode). TracPhone FB250 does not support UDI and cannot be used with G4 fax.

1. The plus sign indicates the code required to dial out of one's country code area,

such as 00 in most of Europe, 011 in the United States, and other short codes in other parts of the world.

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Using a computer

Interfaces

The terminal has four LAN connectors for connecting computers or other LAN equipment.

For information on how to connect to the interfaces, see the installation manual for the TracPhone systems.

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Router function

The terminal has a router function which routes traffic between the local network connected to the terminal and up to 11 network connections or PDP contexts on the BGAN network.

The router contains NAT (Network Address Translation) which allows sharing of a public IP address between a number of local network users.

For further information on network management, see Managing LAN network users on page 130.

Standard IP or Streaming IP on LAN

The BGAN network supports different classes of data connection to the Internet. The main classes are Standard IP and Streaming IP.

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Note

•Using a Standard IP connection, several users can share the data connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.

•Using a Streaming IP connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The 8 and 16 kbps connections are well suited for Voice over IP. The user pays for the duration of the connection (per minute charge).

For optimum performance it is important that you select the right traffic class when defining profiles for your connection.

You can set up various types of connection using the profiles and traffic flow filters. For further information, see Using profiles on page 162 and Using traffic flow filters on page 167.

Working with network user groups

The LAN users of the TracPhone system can be organized in network user groups with different setup and different access rights.

The network user group you belong to is determined by one or more of the following:

• the LAN port you connect to

• the IP address of the device you are using

• the MAC address of the device you are using

Non-administrator users can only see and start/stop profiles configured for their own network user group.

Using the web interface and administrator password you can configure the network user groups and network devices. For further information, see Managing LAN network users on page 130.

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Operating the system

Note

Connecting to the Internet

Default setup

By default, any IP device that is connected to the terminal belongs to the Default network user group. It uses a Standard shared IP connection, which you must manually activate from the web interface. For further information on network user groups, see Managing LAN network users on page 130.

Accessing your data sessions

Data sessions available for the current user are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the DASHBOARD.

To manage data sessions for all users you need an administrator password. For further information, see Starting/stopping data sessions on page 147.

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• Primary profiles are listed in the left side and secondary profiles (if any) are

listed to the right.

• Profiles that are currently active are displayed as a link with the text “Stop

<name of profile>”.

• Profiles ready to be activated are displayed as a link with the text “Start

<name of profile>”.

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Start/stop Standard IP on the LAN interface

By default, Standard IP is not automatically activated on the terminal. If you want Standard IP to be automatically activated at start-up, the administrator can enable automatic activation under SETTINGS > LAN > Network user groups.

When automatic activation is disabled in the Network user groups page, you can manually start/stop your Standard IP profile from the Dashboard by clicking Start <name of profile> or Stop <name of profile> under PROFILES ON LAN at the bottom of the page.

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Operating the system

Note

Important

Note

Start/stop Streaming IP on the LAN interface

To start or stop a Streaming session, click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN.

The Streaming link is only available if your network user group includes a Streaming profile. See Editing a network user group on page 134.

If you have selected and started a Streaming connection as your primary profile, the LAN interface will be running a Streaming connection until you stop it or disconnect the interface.

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For information on setup of the network user groups, see Managing LAN network users on page 130. For information on how to set up a profile, see Using profiles on page 162.

You may not be able to establish the fastest Streaming connection if you are located close to the edges of the satellite beam. For further information on coverage, please refer to Inmarsat’s web site

www.inmarsat.com.

The TracPhone FB250 system supports 8, 16, 32, 64 and 128 kbps Streaming.

The TracPhone FB500 system supports 8, 16, 32, 64, 128 and 256 kbps Streaming.

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Note

Accessing the terminal from a remote location

Preparing the terminal for remote management

There are three steps you must go through before you can access the terminal from a remote location:

1. Set up the terminal for control from a remote location as described in Remote management on page 175.

2. Activate a data connection in one of the following ways:

• Remote start of a data connection with an SMS, see Remote activation

on page 176 and Activating a data connection with an SMS below.

• Automatic activation of a Standard data connection, see step 11 on

page 137 in Setting up the network user groups.

• Manual activation of a data connection, see Start/stop Standard IP on

the LAN interface on page 62.

3. Note the terminal’s external IP address, found in one of the following ways:

• If you are using SMS activation, you will receive an SMS with the IP

address.

• Otherwise, connect a computer locally to the terminal and start the web

interface. The IP address of the terminal is shown in the Dashboard under ONGOING DATA SESSIONS (in parenthesis).

This is the IP address you must use afterwards to access the terminal.

If Static IP is included in your airtime subscription, we recommend using this static public IP address for the terminal in order to provide easy access to the terminal. For information on how to set up the terminal to use the static IP address from your subscription, refer to step 7 on page 136 in the section Editing a network user group.

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Operating the system

Activating a data connection with an SMS

To be able to activate a data connection on the terminal from a remote location, the terminal must be set up as described in Remote activation on page 176.

Send an SMS to the mobile number of the terminal. The activation SMS must have the following format for activating and deactivating a connection:

• ACTIVATE <name of network user group>:<name of profile>

• DEACTIVATE <name of network user group>:<name of profile>

For more information on network user groups see Setting up the network user groups on page 133.

Activation SMS examples

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Standard data connection in the Default network user group

Streaming 32 connection in the network user group Group 0

ACTIVATE default group:standard 1234567890

DEACTIVATE Group 0:streaming 32 1234567890

Accessing the terminal using web interface

After preparing the terminal as described in the previous sections, do as follows to access it:

1. Make sure your remote computer has access to the Internet.

2. On the remote computer, open your web browser.

3. Enter the IP address of the terminal followed by a colon and the port

number http://<ip address>:<incoming port>.

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• <ip address> is the address from step 3 above.

• <incoming port> is the port you defined in Remote management on

page 175.

Example: If the IP address of the terminal is 161.30.180.12 and the

incoming port number defined in the Remote management page in the web interface is 8080, enter http://161.30.180.12:8080.

You should now be connected to the built-in web interface of the terminal from your remote computer.

Accessing the terminal using AT commands

After preparing the terminal as described in the previous sections, do as follows to access it:

1. Make sure your remote computer has access to the Internet.

2. On the remote computer, start a Telnet session.

3. Select TCP/IP and type in the IP address and port number. The IP address is the external IP address of the terminal (see step 3 on

page 64). The port number is the number defined in the Remote management page

under AT commands (see page 175).

4. When the connection is established, type in your AT commands.

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Operating the system

BGAN terminal

PDP Contex t, up to 11

BGAN

nework

Built-in

web

interface

PPPoE

connection

PC and/or broadcast equipment

User PC 1

Applications

for PPPo E

Handling connec t ion

to the BGAN terminal

Assigning conne ction

(PDP context ) to go out

on the BGAN net w or k

Router

Pico cell

PPPoE

connection

User P C 2

PPPoE

connection

Handset

Using PPPoE (Point-to-Point Protocol over Ethernet)

Overview

You can establish a PPPoE connection to the BGAN network using the TracPhone system. Use PPPoE if you want to control your connection independently of the web interface and the IP handset.

Possible applications are:

• Connecting a router

• Connecting broadcast equipment, optionally through a PC

• Establishing a Picocell for the use of cell phones

The following drawing shows connections managed through PPPoE and web interface respectively.

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Configuring the connected equipment for PPPoE

To use PPPoE with your TracPhone system, first enable PPPoE in your terminal. Refer to Enabling PPPoE (Point-to-Point Protocol over Ethernet) on page 101.

After enabling PPPoE in the terminal, you must configure your equipment.

How to do this depends on the type of equipment. Refer to the user documentation of the equipment. As a minimum, you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal:

•User name and password. The user name and password can be left blank (or insert user name: void

and password: void). Then the registration on the Access Point is most commonly done in such a way that the data connection is established with a dynamic IP address from the airtime provider.

To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription.

Note for MAC OS: User name and password are required. Use user name void and password void. This works for some ISPs. Contact your airtime provider for further information.

• For setups that have a check box for “Enable LCP extensions”, deselect this.

No further configuration is needed to make a Standard IP data connection to the Internet.

See the next page for information on how to configure specific services for your PPPoE connection.

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Operating the system

If you need a certain service, for example a Streaming class, you must type in a specified text string when asked for a service name. The following table shows the service names supported by the terminal.

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Text to type in the Service Name field

(Blank) Initiates a Primary Standard Data connection

XBB:BACKGROUND Initiates a Primary Standard Data connection

XBB:STREAM8K Initiates a Primary Streaming 8 kbps connection

XBB:STREAM16K Initiates a Primary Streaming 16 kbps connection

XBB:STREAM32K Initiates a Primary Streaming 32 kbps connection

XBB:STREAM64K Initiates a Primary Streaming 64 kbps connection

XBB:STREAM128K Initiates a Primary Streaming 128 kbps connection

XBB:STREAM256K Initiates a Primary Streaming 256 kbps connection

XBB:<AT String> This allows the PPPoE clients to enter a full AT

Function

(default)

(Same as blank!)

context activation string.

Examples:

XBB:AT+CGDCONT=1,ip,”bgan.inmarsat.com”

XBB:AT+CGEQREQ=1,1,64,64,64,64

For a list of supported AT commands and their functions, refer to Supported AT commands for PPPoE on page 217.

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Using the IP handset

You can use the IP Handset as a user interface for the TracPhone system as well as for making calls.

The IP handset has a dedicated menu for the TracPhone system. You find a list of the menu items available in The IP handset on page 40.

For information on how to start up the IP handset, see Connecting the TracPhone FleetBroadband IP handset on page 25.

For further information on how to use the IP handset, refer to the IP Handset User Manual.

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Using the web interface

Using the web interface 4

This chapter describes how to use the web interface to operate, set up and configure your TracPhone system.

Introduction

The web interface

What is the web interface?

The web interface is built into the terminal and is used for operating, setting up and configuring the system.

You can access the web interface from a computer with a standard Internet browser.

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Note

Proxy settings when accessing the web interface

If you are connecting your computer using a LAN or WLAN interface, the Proxy server settings in your browser must be disabled before accessing the web

interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.

To disable the use of a Proxy server completely, do as follows:

The following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different.

1. In Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings.

2. Clear the box labeled Use a proxy server for your LAN.

3. Click OK.

When the proxy server settings are disabled, close and restart your browser.

You may need to change this setting back on return to your Internet connection.

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Using the web interface

Note

Accessing and navigating the web interface

Accessing the web interface

To access the web interface, do as follows:

1. Connect your computer to the terminal.

2. Start up the terminal.

For details, see Getting started on page 19.

3. Open your browser and enter http://ut.bgan or the IP address of the

terminal in the address bar. If your connected computer is set up to obtain a DNS server address

automatically, this name is translated into the local IP address of the terminal. The default IP address of the terminal is http://192.168.0.1.

If the IP address has been changed and you do not have the new address, you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal. You can then access the web interface and change the IP address.

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Note that if you do not change the IP address, the default IP address will only be valid until the terminal is powered off. Then the terminal returns to the IP address from before the Reset button was pressed.

For further information on the Reset button, see Reset button on page 214.

Changing the language

When you have access to the web interface, if you want to display a different language than English, select SETTINGS > LANGUAGE from the left menu, select a language from the list and click Apply. For further information, see Selecting the language on page 155.

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Navigation

Status

Icon bar Contents section

pane

field

Title bar

Overview of the web interface

When the web interface opens, the title bar shows the name of the product.

The web interface consists of the following sections.

•The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section.

•The status field shows the signal strength.

•The icon bar shows icons for new SMS messages and for active events, when relevant. For explanations of the icons, see the next section, Icons in the icon bar.

•The contents section shows the page selected in the navigation pane. This section is used for viewing or changing settings, or for performing actions.

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Using the web interface

Icons in the icon bar

The following icons may appear in the icon bar in the web interface:

Icon Explanation

A new SMS message, or information of Voice mail, has arrived.

Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 92.

An event is active.

Click the icon to see a list of active events. For explanations of the event messages, see List of events on page 198.

Note that this icon will remain in the icon bar as long as the event is still active.

Navigating the web interface

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• To expand a menu, click the menu in the navigation pane.

• To access status and settings, click the relevant subject in the navigation

pane or click the relevant icon in the icon bar. The status or settings are displayed in the contents section.

• To see the site map, click SITE MAP in the navigation pane. The site map

lists all topics and submenus. Click on items in the site map to go directly to the relevant location.

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Note

Entering the SIM PIN in the web interface

Do you need a SIM PIN?

You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card.

If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.

To enter the SIM PI N

Using an Administrator user name and password you can change the PIN and enable or disable the use of a PIN. For further information, see Setting up the use of SIM PIN in the terminal on page 171.

If your SIM card requires a PIN, and the PIN has not yet been entered, you must enter it. When you access the web interface, it opens on the PIN page. Until you have entered the PIN you can only upload software and view the DASHBOARD. Access to all other parts of the web interface requires a PIN.

For information on how to enter the SIM PIN, see Entering the SIM PIN using the web interface on page 31.

When the correct PIN has been entered, the web interface opens the Dashboard and is ready for use.

Some parts of the web interface may be greyed out if the current user does not have permission to access these functions. For information on how to set up user permissions, see Setting up user permissions on page 173.

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Using the web interface

Using the Dashboard

Overview

The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna.

For information on how to start or stop your data sessions from the Dashboard, see Connecting to the Internet on page 61.

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Note

Properties

The PROPERTIES section of the DASHBOARD shows the following information:

• Airtime provider. The name of your Airtime Provider.

• GPS position. The GPS position of your TracPhone system.

In some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired. This means that the GPS position is received, but not shown.

This also applies if the TracPhone is not yet registered on the BGAN network, but the GPS position is received.

• Status. The status of the TracPhone system. The status can be one of the following:

• Scanning. The terminal has instructed the antenna to scan for a BGAN

signal. (The antenna status will show “Sky scan”)

• Searching. The antenna has found a BGAN signal and the terminal is

searching for a BGAN network in order to perform a registration. (The antenna status will show “Tracking”)

• Registering. The terminal is attempting to register with the Satellite

Access Station (SAS).

• Ready. The terminal has registered and connected to the SAS and is

ready to accept a service request (a call or a data session).

• Data active. The terminal has established a call or a data session

through the BGAN network.

• No GPS fix. The GPS receiver has not yet achieved position fix. It may

take some time to achieve GPS fix depending on a number of conditions. First of all, the antenna should have an unblocked view to as much of the sky as possible. The terminal will not be able to register with the SAS without a GPS fix.

• Not registered. The terminal has not been able to register with the

BGAN network.

• Satellite selection. The satellite selected for logon. For further information, see Selecting the preferred BGAN satellite on page 153.

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Using the web interface

• Current satellite. The satellite to which the system is currently logged on.

• Unit serial number. The serial number of the terminal.

• Software version. The version of the software embedded in the terminal.

• Local IP address. The local IP address of the terminal. This is the IP

address used to access the terminal from a device connected to the terminal.

• IMEI number. The IMEI number (International Mobile Equipment Identity)

of the terminal. This is a unique number that identifies your terminal.

• Antenna status. The status of the antenna.

The antenna status can be:

• Sky scan. The antenna is searching for the BGAN signal.

• Tra cking. The antenna has found and locked to the BGAN signal. The

antenna is now tracking the BGAN signal.

• No antenna. No known antenna is detected by the terminal.

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Note

Viewing information on calls and data sessions

The following sections in the Dashboard show information on calls and data sessions.

The counters for calls and data sessions are only intended as a guide and cannot be used for direct comparison with your airtime bill.

• ONGOING CALLS is a list of calls that are currently active. The list shows the call type and the time connected for each call.

• ONGOING DATA SESSIONS is a list of data profiles that are currently active, including the external IP address that is assigned to each profile.

• SESSIONS TOTAL lists the totals for each connection. The list shows the time connected (hh:mm:ss) for voice and Streaming IP, and MB transferred for Standard data.

The counters show totals for connections since the counters were last cleared. For information on how to clear the counters, see Log handling on page 161.

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Using the web interface

Note

Using the phone book

General usage

Overview

In the phone book you can:

• Look up phone numbers.

• Look up short-dial numbers for easy dialing from a handset.

• Modify or delete existing names and phone numbers, or add new names

and phone numbers.

If you are using a TracPhone FleetBroadband IP handset with your terminal, the contacts from this terminal phone book are included (read only) in your handset phone book.

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Accessing the phone book

To access the phone book, select PHONE BOOK from the left navigation pane.

The phone book shows all entries with entry number, name and phone number. Empty place holders are also included.

To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.

The phone book holds 199 entries divided into subpages. To select the subpages you want, click the relevant link at the bottom of the page.

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Using the web interface

Short dial

The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number.

Simply dial 00 <short dial> followed by # or off-hook key.

Example: To call the third entry in the phone book from an analog phone,

take the phone off hook and dial 003 #.

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Editing phone book entries

Adding a new entry

To add a new entry, do as follows:

1. In the phone book, locate the empty entry number where you want to add the new phone number and click New.

2. Type in the name and phone number of the new entry and click Save entry. The new name and number are now listed at the specified entry number in

the phone book.

Modifying an entry in the phone book

To modify an entry, do as follows:

1. In the phone book, click Edit next to the entry you want to modify.

2. Modify the name or number as wanted and click Save entry. The name and/or number in the selected entry is now replaced with the

new information.

Deleting an entry in the phone book

To delete an entry, click Delete next to the entry you want to delete.

Deleting all entries in the phone book

To delete all the entries in the phone book, click Delete all entries in phone book at the bottom of the PHONE BOOK page.

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Using the web interface

Note

Viewing and editing the mobile numbers

The mobile numbers are the phone numbers to use when making a call to the terminal.

To view the mobile numbers

To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.

These numbers are not listed at delivery. The user must enter the numbers received from the Airtime Provider.

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To enter or edit the mobile numbers

To enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers received from your Airtime Provider and click OK.

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Note

Using the Call log

If power to the system is interrupted, the information on the currently ongoing calls (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.

Information on total usage

To enter the CALLS page select CALLS from the left navigation pane. This page contains information on usage for circuit-switched connections.

The listed information includes:

• time connected using Standard Voice and

• time connected using 3.1 kHz Audio.

86 Using the Call log

KVH Industries FB250, FB500, TracPhone FB250, TracPhone FB500 User Manual

Safety summary 1

About the manual 2

Table of Contents

Introduction

Welcome

Features and interfaces

Main units

TracPhone FB500/TracPhone FB250

Units overview

Tra cPhone antennas

Tra cPhone te rminal

IP handset and cradle

The Inmarsat BGAN system

What is BGAN?

The Inmarsat FleetBroadband service

Coverage

Overview of the BGAN FleetBroadband system

The BGAN services

Services and interfaces

Getting started

Before you start

Operation at high temperatures

Connector panel

Starting up the terminal

SIM card

Switching on the terminal

Connecting the TracPhone FleetBroadband IP handset

Power supply (PoE)

Starting up the TracPhone FleetBroadband IP Handset

Connecting a computer

Before connecting to the LAN interface

Connecting a computer to the LAN interface

Entering the SIM PIN for the terminal

Do you need a SIM PIN?

Entering the SIM PIN using a phone or IP handset

Entering the SIM PIN using the web interface

Registering with the BGAN network

Registration procedure

LED indications during the registration procedure

Making the first call

Making a call from the terminal

Making a call to the terminal

Making a call from one terminal to another

Standard connection to the Internet (default)

Operating the system

General

Tools for setup and use

Services and interfaces

Using a phone or fax machine

Available interfaces

Selecting the call type

Making or receiving a phone call

Making a call to the terminal

Making local phone calls

Dialing functions

Sending or receiving a fax message

Using a computer

Interfaces

Router function

Standard IP or Streaming IP on LAN

Working with network user groups

Connecting to the Internet

Accessing the terminal from a remote location

Using PPPoE (Point-to-Point Protocol over Ethernet)

Using the IP handset

Using the web interface

Introduction

The web interface

Accessing and navigating the web interface

Entering the SIM PIN in the web interface

Do you need a SIM PIN?

To enter the SIM PI N

Using the Dashboard

Overview

Properties

Viewing information on calls and data sessions

Using the phone book

General usage

Editing phone book entries