KVH Industries TracNet 3.0 User Manual

Satellite Broadband

KVH

®

TracNet

™

3.0

user’s guide

TracNet 3.0

54-0272 & 54-0272-01 Addendum to Rev. A

TracNet™3.0 Manual
Addendum

(ECO # 7504)

The following information applies to Revision A of the
TracNet 3.0 Installation Manual (KVH Part Number 54-0272) and
TracNet 3.0 User’s Guide (KVH Part Number 54-0272-01).

Server Front Panel Redesign

The front panel of the TracNet server has been redesigned to
modernize its appearance. This change does not affect the
functionality of the server in any way. The power button and
hard drive activity light function as before, and no changes were
made to the rear panel connections.

The figure below shows the new front panel of the TracNet
server.

Figure 1

New Server Front Panel

1

Hard Drive Activity Light

(Entire bar illuminates blue)

Power Button

(Illuminates blue)

Welcome to TracNet 3.0

User’s Guide

This manual provides detailed instructions on the proper
operation and troubleshooting of the KVH TracNet 3.0 system.
For installation and configuration instructions, refer to the
Installation Manual.

Please direct questions, comments, or suggestions to:

KVH Industries, Inc. KVH Europe A/S

50 Enterprise Center Kokkedal Industripark 2B
Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark
Tel: [phone] Tel: [phone]
Fax: [phone] Fax: [phone]
E-mail: [e-mail] E-mail: [e-mail]
Internet: www.kvh.com Internet: www.kvh.com

If you have any comments regarding this manual, please e-mail
them to [e-mail]. Your input is greatly appreciated!

KVH Part # 54-0272-01 Rev. A

© 2005, KVH Industries, Inc., All rights reserved.

TracNet Server Serial Number

This serial number will be required
for all troubleshooting or service
calls made regarding this product.

TracNet 3.0

Broadband Satellite

This system is configured for the
following broadband satellite:

HOTBIRDWB

THOR

TracNet™ is a trademark of KVH Industries, Inc.

TracVision

®

, Tracphone®, and KVH®are registered trademarks

of KVH Industries, Inc.

DVB®(Digital Video Broadcasting) is a registered trademark of the DVB Project.

Linksys®is a registered trademark of Linksys.

54-0272-01

i

Table of Contents

Table of Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

1.1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

1.2 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

1.3 How the System Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

1.4 How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1.5 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

2 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

2.1 Receiving Satellite Downloads . . . . . . . . . . . . . . . . . . . . . . . .11

2.2 Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2.3 Using the TracNet Interface . . . . . . . . . . . . . . . . . . . . . . . . . .13

2.4 Checking System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

2.5 Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . .16

2.6 Surfing the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

2.7 Sending/Receiving E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

2.8 Disconnecting from the Internet . . . . . . . . . . . . . . . . . . . . . . .20

2.9 Switching Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . .23

2.10 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

2.11 Restarting/Shutting Down the TracNet Server . . . . . . . . . . . .25

2.12 Using Velocity

™

Acceleration . . . . . . . . . . . . . . . . . . . . . . . . . .26

3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

3.1 Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

3.2 Causes and Remedies for Common

Operational Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

3.3 Enabling Remote Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . .48

3.4 Accessing Server Diagnostics via the Console Port . . . . . . .49

3.5 Upgrading the TracNet Software . . . . . . . . . . . . . . . . . . . . . . .52

3.6 Server Recovery Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

54-0272-01

ii

TracNet 3.0 User’s Guide

Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

A Advanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

B Broadband Coverage Maps . . . . . . . . . . . . . . . . . . . . . . . . . .63

Introduction

54-0272-01

1

1 – Introduction

This section provides a basic overview of the TracNet system. It
explains how the TracNet system works and describes the function of
each component.

Contents

1.1 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

1.2 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

1.3 How the System Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

1.4 How to Use this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

1.5 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Introduction

54-0272-01

3

1.1 System Overview

With the TracNet 3.0 server interfaced with your onboard
computer network (LAN), DVB

®

-compatible TracVision®antenna,

and your Tracphone

®

Fleet antenna and/or GPRS modem, you
will enjoy two-way Internet access on your vessel, allowing you
to easily surf the web and communicate via e-mail and instant
messaging, even while on the move!

The diagram below shows a typical TracNet 3.0 system
configuration. For detailed wiring information, refer to the
TracNet 3.0 Installation Manual.

Figure 1-1

Basic TracNet System Diagram

GPRS Modem

Tracphone Antenna

Switchplate,

ADCU, or MCU

BDU

TracVision Antenna

Purchased Separately

IRD TV

PCs

TracNet Server

Switch

54-0272-01

4

TracNet 3.0 User’s Guide

1.2 System Components

A typical TracNet 3.0 system includes the following components:

TracNet Server (Supplied)

The server is a powerful computer at the heart of the TracNet
system. Like a router used with a cable modem or digital
subscriber line (DSL) at home, the TracNet server is a network
router that links your computers to an Internet service. The
server also includes a DVB modem and all required software for
enabling the service.

TracVision Antenna (Sold Separately)

The TracVision antenna system provides the downlink path for
receiving high-speed Internet data via the broadband satellite. It
also receives satellite TV signals and maintains a lock on the
satellite while the vessel is docked or underway.

Tracphone F33, F55, or F77 (Sold Separately)

The Tracphone Fleet antenna system provides a return link to the
Internet service provider (ISP) via Inmarsat’s Fleet Mobile Packet
Data Service (MPDS). The system also provides comprehensive
voice, fax, and data communications.

GPRS Modem (Sold Separately)

The GPRS modem allows you to use the cost-effective terrestrial
GSM mobile telephone networks for the TracNet return link
when you are berthed in a marina or cruising in waters within
the GSM coverage area.

Switch (Supplied)

When connected to the server, the five-port switch (manufactured
by Linksys

®

) provides wired Ethernet access to your local
network. Up to four computers, each having a 10/100BaseT
Ethernet LAN port, can link to the system via RJ45 cables
(network interface cards not supplied).

1.3 How the System Works

The TracNet 3.0 system offers two different methods of receiving
Internet data: broadband service and narrowband service.

Broadband Service

• Internet data received by: TracVision antenna

• TracVision antenna tracks: Broadband satellite

How Broadband Service Works:

1. When you visit a web site, download a file, or e-mail a
message, the TracNet server relays your request to the
satellite broadband network operations center using
the Tracphone MPDS or the GPRS modem connection.

2. The requested web page or file is retrieved from the
Internet and is broadcast via the broadband satellite.

3. Your TracVision antenna receives this satellite
downlink and delivers the web page or file to the
TracNet server, which then relays the data to your
networked computer.

Figure 1-2

How Broadband Service Works

Note that while you are using the broadband service, the
TracVision antenna is tracking the broadband satellite. Therefore,
unless the broadband satellite is also the satellite you use to
receive television signals, you will not be able to watch TV while
you’re online using the broadband service.

Introduction

54-0272-01

5

Maps showing the coverage areas
of the broadband satellites can be
found in

Appendix B on page 63

.

GPRS Modem or

Tracphone Antenna

Internet

Broadband Satellite

TracVision
Antenna

Only if broadband satellite
is the same satellite
used to watch TV.

TracNet Server Satellite TV SystemNetworked Computer

Narrowband Service

• Internet data received by: Tracphone Fleet antenna

or GPRS modem

• TracVision antenna tracks: TV satellite

How Narrowband Service Works:

1. When you visit a web site, download a file, or e-mail a
message, the TracNet server relays your request to an
ISP using the Tracphone MPDS or GPRS modem
connection.

2. The ISP retrieves the requested web page or file from
the Internet and sends it to the TracNet server via the
same connection. The server then relays the data to
your networked computer.

Figure 1-3

How Narrowband Service Works

Note that while you are using the narrowband service, the
TracVision antenna does not need to track the broadband
satellite. Therefore, you will be able to watch TV on an alternate
TV satellite while you’re online.

54-0272-01

6

TracNet 3.0 User’s Guide

GPRS Modem or

Tracphone Antenna

TV Satellite

Internet

TracNet Server Satellite TV SystemNetworked Computer

TracVision
Antenna

1.4 How to Use this Manual

This manual provides all of the information you need to operate
and troubleshoot the TracNet 3.0 system. For complete
installation and configuration information, refer to the TracNet 3.0
Installation Manual.

Typographical Conventions

This manual uses the following typographical conventions:

Icons Used in this Manual

This manual uses the following icons to call attention to
important information:

Introduction

54-0272-01

7

Text Example Description

Use the switch’s “Uplink” port. Name of a hardware port, user

interface section, or menu

Click the OK button. Name of a button, link, icon,

checkbox, tab, or text entry; implies
user action

Skip to

Section 6, “Completing

the Installation,” on page 61

.

Cross-reference to another section
or another manual

Icon Description

A helpful tip that either directs you to a related area
within the manual or offers suggestions on getting the
most from your system

An alert to important information regarding procedures,
product specifications, or product use

Information about installation, maintenance,
troubleshooting, or other mechanical issues

An electrical safety warning to help identify electrical
issues that can be a hazard to either this KVH product
or a user

1.5 Getting Help

If you experience an operating problem and/or need technical
assistance, please call your local authorised KVH TracVision
dealer/installer or distributor. If an authorised dealer/installer or
distributor is not located nearby, contact KVH Technical Support
directly:

Phone: [phone]

(Monday - Friday, 8:00 - 16:30 CET)

E-mail: [e-mail]

54-0272-01

8

TracNet 3.0 User’s Guide

Operation

54-0272-01

9

2 – Operation

This section explains how to operate your TracNet system.

Contents

2.1 Receiving Satellite Downloads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

2.2 Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2.3 Using the TracNet Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

2.4 Checking System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

2.5 Connecting to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

2.6 Surfing the Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

2.7 Sending/Receiving E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

2.8 Disconnecting from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

2.9 Switching Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

2.10 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

2.11 Restarting/Shutting Down the TracNet Server . . . . . . . . . . . . . . . . . .25

2.12 Using Velocity

™

Acceleration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Operation

54-0272-01

11

2.1 Receiving Satellite Downloads

For your TracNet system to receive broadband satellite Internet
downloads, the TracVision antenna must have a clear line of sight
to the satellite. If your Internet service is intermittent, or the
TracVision antenna cannot find the satellite, check around your
vessel for any objects that could be blocking the signal, such as
trees, other vessels, or buildings.

Figure 2-1

Satellite Blockage

You must also be located within the selected service’s coverage
area in order to receive Internet downloads. To view the TracNet
services’ broadband coverage maps, refer to Appendix B on
page 63.

®

54-0272-01

12

TracNet 3.0 User’s Guide

2.2 Turning On the System

To turn on the system, follow the steps below.

1. Ensure that power is applied to the TracVision
system, Tracphone system, and/or GPRS modem.

2. Press the blue power button on the server’s front
panel. Figure 2-2 shows the front panel power
button and indicators. If the server does not power

up, ensure the rear power switch is turned on.

Figure 2-2

Server Front Panel

3. Wait three minutes for the server to boot up. Once
the server’s Hard Drive Activity LED stops
blinking, restart your networked computers. This

will allow the TracNet DHCP server to assign IP
addresses.

4. Open the web browser on any computer
connected to the network. To bring up the TracNet
interface screen, enter the following URL into your
browser: http://tracnet.

If the TracNet interface screen does
not appear upon entering

http://tracnet, try entering
http://192.168.0.1 into your

browser. If that doesn’t work, restart
your networked computer and enter
http://tracnet again. If the TracNet
interface screen still does not
appear, refer to

Section 3,

“Troubleshooting,” on page 29

.

Not Used

Hard Drive Activity

LED (Amber)

Power LED
(Green)

Power Button
(Blue)

Operation

54-0272-01

13

2.3 Using the TracNet Interface

All operations and configurations are done through the TracNet
interface, which is available to any computer connected to the
network. The interface consists of several linked pages with a
status column at the left side of the screen and a navigation bar at
the top of the screen.

Figure 2-3

TracNet Interface Screen

Multiple Users

If you have multiple computers networked to the TracNet
system, each of these computers has the same access to the
TracNet interface. This means that any user with access to a
networked computer can control the system. For example, if a
user disconnects from the Internet at one of the networked
computers, all other networked computers will be disconnected
at the same time.

Status Column

Navigation Bar

Connect Button

2.4 Checking System Status

The status column on the left side of the TracNet interface screen
includes important system status information.

Figure 2-4

TracNet Status Column

Connection Status

The Connection Status section provides the following:

• Indicates whether you are currently online.

• If you are currently online, shows the approximate
amount of time you’ve been online and the
approximate amount of data that you’ve
sent/received. If you’re currently offline, shows
the approximate amount of time you spent and the
approximate amount of data sent/received during
your last online session. (Times are shown in
hours:minutes:seconds format; data is shown in
kilobytes.)

Outbound Connection Channel

If you are currently online, the Outbound Connection Channel
section shows which return link you are using: Fleet MPDS or
GPRS/UMTS.

54-0272-01

14

TracNet 3.0 User’s Guide

The amounts of time/data shown in
Connection Status may differ
slightly from the amounts shown on
your monthly invoice.

Operation

54-0272-01

15

Service Status

If you are currently online, the Service Status section shows
which service you are using: Broadband or Narrowband.

TracVision Antenna Status

The TracVision Antenna Status section provides the following:

• Shows which satellite your TracVision antenna is
currently tracking and reports the satellite signal
strength. If you are online using the broadband
service, it should indicate that the antenna is
tracking the broadband satellite.

• The Switch button allows you to switch between
the two satellites programmed in the TracVision
antenna. Once you click this button, the TracVision
antenna stops tracking the current satellite and
starts tracking the alternate programmed satellite.
Along with this satellite change, the TracNet
service changes to broadband or narrowband,
whichever service corresponds to the new satellite
selection.

2.5 Connecting to the Internet

To connect to the Internet, first go to the TracNet Home page.

When you first open the TracNet interface, this page will appear
automatically. Otherwise, you must select TracNet Home from
the navigation bar (see Figure 2-3 on page 13). Then follow the
steps below.

Figure 2-5

TracNet Home Page

1. Select a return link for your TracNet session.

Select Fleet MPDS if you wish to use the
Tracphone Fleet system. Select GPRS/UMTS if
you wish to use the GPRS modem. If you have

upgraded from TracNet 2.0 to 3.0, a “Globalstar”
option will also be displayed. The TracNet screen

shows only those links that are currently available.
For example, if you do not have a GPRS modem
connected to the TracNet system, the
“GPRS/UMTS” option will not be displayed.

TracNet reports the signal strength of each link:

• Green = Good

• Yellow = OK

• Red = Poor

54-0272-01

16

TracNet 3.0 User’s Guide

1

2

4

If the Tracphone system has BDU
software version 1.40 or earlier
installed, the TracNet system
cannot detect its signal strength; it
will always indicate red.

2. Select a service for your TracNet session.

Select Narrowband if you wish to use the Fleet
MPDS or GPRS link for both sending and
receiving Internet data (the TracVision antenna
continues to track the current satellite). Select
Broadband if you wish to use the TracVision
antenna for high-speed Internet downloads (the
TracVision antenna tracks the broadband satellite).

3. If you selected the broadband service, use the
master satellite TV receiver’s (IRD’s) remote
control to select any TV channel on the broadband
satellite. If you are using a multiswitch between the

TracVision antenna and your receiver(s), disregard this
step.

4. Click the Connect button.

A new status window shows the connection
progress. Once you are successfully connected to

the Internet, the TracNet screen shows “Your
modem is currently connected to the Internet.”

Operation

54-0272-01

17

Your master receiver is connected
to the TracVision antenna’s RF1
connector.

2.6 Surfing the Web

Once you’re connected to the Internet, the TracNet screen offers a
text box for entering a URL.

Figure 2-6

TracNet Connection Status

To go to a web site and start surfing the web, follow the steps
below.

1. Enter the desired URL in the text box.

2. Click the GO button or press the Enter key on
your keyboard. A new browser window opens and
displays the requested web page.

OR

1. Open a new browser window.

2. Either enter a URL in the new browser window’s
Address box or choose a URL from your existing
list of favorites/bookmarks.

In either case, always use the new browser window to surf the
web for the duration of your online session. Do NOT close the
original browser window containing the TracNet screen. This
allows you to easily return to the TracNet screen whenever it is
needed.

54-0272-01

18

TracNet 3.0 User’s Guide

If you use the original browser
window for surfing, or you
accidentally close the window, you
can return to the TracNet screen by
going to http://tracnet.

Operation

54-0272-01

19

2.7 Sending/Receiving E-mail

TracNet can send and receive e-mail using any standard TCP/IP
Internet-based e-mail system. Simply connect to the Internet (see
Section 2.5, “Connecting to the Internet,” on page 16) and open your
e-mail application.

If you use a POP/SMTP e-mail system, such as Outlook or
Eudora, you may need to change how you send e-mail via the
TracNet service. This is because the ISP or the corporation that
receives your mail may block “foreign” Internet users from using
their mail servers. (TracNet users are recognized as “foreign” users.)
To overcome this issue, and if you are using Velocity
Acceleration, you may set your “Outgoing Mail Server” to
tnsmtp.kvh.com.

In addition, some ISPs provide web mail access to their mail
servers. Web mail normally works fine via TracNet. Please
contact your service provider for more information, or contact
KVH Technical Support at [phone] (Monday - Friday,
8:00 - 16:30 CET) or via e-mail at [e-mail] for
assistance.

54-0272-01

20

TracNet 3.0 User’s Guide

2.8 Disconnecting from the Internet

To disconnect from the Internet, follow the steps below.

1. At the TracNet screen, select TracNet Home from
the navigation bar.

2. At the TracNet Home page, click the Disconnect
button.

Figure 2-7

TracNet Disconnect Button

3. Ensure that the status column indicates that you
are now offline (Connection Status will show “You
are currently offline”). Remember that the status
column data updates only upon refresh. To
manually refresh the screen, click the Refresh
button.

IMPORTANT! In all cases, you MUST click the Disconnect

button, as described above, to disconnect from the Internet.
Simply closing the web browser window, or switching to another
satellite or service, will not disconnect your Internet connection;
you will continue to incur airtime charges.

You are responsible for any airtime
charges incurred if you accidentally
leave your TracNet system
connected to the Internet. To
protect yourself from this potentially
costly event, please keep the
system timeouts enabled (see

“Setting Timeouts for Automatic
Disconnect” on page 21

).

If you disconnect from the
broadband service, control of the
TracVision antenna automatically
shifts to the master receiver (IRD).

Operation

54-0272-01

21

Setting Timeouts for Automatic Disconnect

By default, your TracNet system will automatically disconnect
from the Internet after 10 minutes of inactivity or after
60 minutes regardless of activity. You can enable/disable these
timeouts and change the default time periods.

Enabling or Disabling Timeouts

To enable or disable the timeouts, follow the steps below prior to
connecting to the Internet.

1. At the TracNet screen, select TracNet Home from
the navigation bar.

2. The two timeout options are shown at the bottom
of the TracNet Home page. To disable a timeout,
select Yes at “Disable for this session?” To enable a
disabled timeout, select No. Timeouts reset to

“enabled” after every Internet session.

Figure 2-8

Enabling/Disabling Timeouts

KVH strongly recommends you
keep the timeout options enabled to
protect against accidental airtime
usage.

54-0272-01

22

TracNet 3.0 User’s Guide

Changing the Timeout Settings

To change the timeout settings, follow the steps below.

1. At the TracNet Home page, go to the
Enabling/Disabling Timeouts box at the bottom of
the page and click the Modify these settings link
(see Figure 2-8 on the previous page).

2. At the Configuration page, go to “Timeout
Configurations.”

Figure 2-9

Timeout Configurations

3. Next to “Maximum Connection Time” or
“Inactivity Limit,” enter the desired number of
minutes. (For example, to set up TracNet to
disconnect from the Internet after 20 minutes of
inactivity, enter “20” in the box next to “Inactivity
Limit.”)

4. To accept your changes, click the Update button.

Once you’ve accepted the changes,
the new timeout settings will remain
in effect until you change them
again.

2.9 Switching Between Satellites

The status column on the TracNet interface screen includes a
Switch button for easy switching between the TracVision
antenna’s two programmed satellites.

Figure 2-10

Switch Button

Switching Satellites When Online

If you are connected via the broadband service:

Click the Switch button. Within 10 seconds, the Internet
connection shifts to the narrowband service and your master
receiver assumes control of the TracVision antenna. The antenna
tracks whichever satellite is currently selected by the receiver.

If you are connected via the narrowband service:

Use your master receiver’s remote control to select any TV
channel on the broadband satellite, then click the Switch button.

Within 10 seconds, the Internet connection shifts to the high­speed broadband service and your TracVision antenna starts
tracking the broadband satellite (Satellite A). The receiver loses
control of the TracVision antenna.

Whenever you disconnect from a broadband Internet session, the
receiver assumes control of the TracVision antenna for satellite
television service.

Operation

54-0272-01

23

When switching from the
broadband satellite to the TV
satellite, any current sessions
(browser, e-mail, etc.) may need to
be restarted.

If you click the Switch button, and
the TracVision antenna takes longer
than one minute to start tracking
the new satellite, try updating the
antenna’s GPS setting. Refer to

“TracVision Antenna Not Set to
Correct GPS Position” on
page 36.

54-0272-01

24

TracNet 3.0 User’s Guide

Switching Satellites When Offline

If you are currently offline, use the master receiver’s remote
control to switch between the TracVision antenna’s two
programmed satellites.

Multiswitch Users

If you are using a multiswitch, you cannot switch satellites using
the receiver’s remote control. You will need to use the MCU
(TracVision G8), ADCU (TracVision G4/G6), or TracNet’s Switch
button (TracVision 4/6) to switch between satellites.

2.10 Getting Help

You can visit KVH’s customer support web page and download
Velocity Acceleration software through the TracNet interface. To
access these features, select Help from the navigation bar. You do
not need to be online to download the software, but you do need
to be online to visit the customer support web page.

Customer Support Web Page

If you’re currently online and have questions about your TracNet
system, click the KVH Customer Support web page link to go to
KVH’s online customer support web page with its
comprehensive frequently asked questions database. If you still
don’t find the answer you’re looking for, you can submit your
question directly to KVH.

Figure 2-11

Customer Support Link

When you select the customer
support web page, the system
connects you to KVH’s web site.
This online time is NOT exempt
from airtime charges.

Operation

54-0272-01

25

2.11 Restarting/Shutting Down the
TracNet Server

To restart or shut down the server, follow the steps below.

1. At the TracNet screen, select Configuration from
the navigation bar.

2. At the Configuration page, go to “Restart/Shut
Down System.”

Figure 2-12

Restart/Shut Down Selection

3. Click the Restart/Shut Down button to bring up
the Restart & Shut Down window.

Figure 2-13

Restart/Shut Down Window

4. a. If Restarting:

Select Restart Your TracNet Server from the
drop-down menu, then click the OK button.

b. If Shutting Down:

Select Shut Down Your TracNet Server from
the drop-down menu, then click the OK
button.

KVH recommends that you always
use TracNet’s Restart/Shut Down
function, rather than simply turning
off the server’s power.

54-0272-01

26

TracNet 3.0 User’s Guide

2.12 Using Velocity™Acceleration

If installed on your networked computer, the Velocity
Acceleration software operates seamlessly in the background to
optimise the TracNet service and speed up Internet uploads and
downloads. One of three icons indicates Velocity Acceleration’s
current status. You decide how fast images download by
selecting the desired image quality/speed, as described in

“Selecting Image Quality/ Speed” on page 27.

The Velocity Acceleration Icons

On your computer’s task bar, one of three icons indicates the
current status of Velocity Acceleration:

Ready

The Ready icon indicates that Velocity Acceleration
is ready for use. This icon appears whenever you’re
offline and whenever you’re online, but idle.

Optimise

The Optimise icon, which looks like a spinning
tornado, indicates that Velocity Acceleration is
currently being used to optimise your connection,
such as when you’re loading a web page or sending
a web-based e-mail.

No Connection

The No Connection icon indicates that either the
connection to the optimising Internet server is
broken or Velocity Acceleration has been disabled. If
this icon appears, and you haven’t disabled Velocity
Acceleration, refer to Section 3, “Troubleshooting,” on

page 29.

The Velocity Acceleration software
supplied with your TracNet system
is not compatible with Macintosh
computers.

Selecting Image Quality/Speed

The Velocity Acceleration software allows you to select one of
four image quality/speed levels that determine the resolution of
web images (the higher the quality, the slower the speed). To
select the desired quality/speed level, follow the steps below.

1. Right-click the Velocity Acceleration icon to bring
up the image quality/speed levels. A surrounding
blue box indicates the currently selected level.

2. Click on the desired image quality/speed level.

OR

1. Double-click the Velocity Acceleration icon to
bring up the interface window.

2. At the Performance Tuning tab, select the desired
image quality/speed.

3. Click the Apply button, then the OK button.

Figure 2-14

Image Quality/Speed Levels

Operation

54-0272-01

27

Suggested Settings

Broadband Mode:
Good quality, medium speed

Narrowband Mode:
Lowest quality, fastest speed

At Right-click Menu

At Interface Window

Troubleshooting

54-0272-01

29

3 – Troubleshooting

This section identifies some basic trouble symptoms along with their
possible causes and solutions. It also explains how to configure the
TracNet server for diagnostic purposes.

Contents

3.1 Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

3.2 Causes and Remedies for Common

Operational Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

3.3 Enabling Remote Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

3.4 Accessing Server Diagnostics via the Console Port . . . . . . . . . . . . . .49

3.5 Upgrading the TracNet Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

3.6 Server Recovery Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

3.1 Troubleshooting Matrix

The troubleshooting matrix shown in Table 3-1 identifies some
trouble symptoms, their possible causes, and reference to
troubleshooting solutions.

Table 3-1

Troubleshooting Matrix

Troubleshooting

54-0272-01

31

System will not power on

TracNet user interface screen will not appear

Broadband not working, narrowband OK

Narrowband & broadband not working

No Internet access when connected

SYMPTOM

Satellites Not Updated in Server Database

Improper Wiring

POSSIBLE CAUSE (AND SOLUTION)

Power Not Applied to the Server

XX

XX

X

X

TracNet Service Not Activated

Power Not Applied to the TracVision Antenna

X

Satellite Signal Blocked

XXX

X

X

Outside the Return Link Coverage Area

Outside the Broadband Service Coverage Area

X

Incorrect Satellite Configuration

Security Setting Enabled on Your Computer

X

TracVision Antenna Not Set to Correct GPS Position

X

Invalid Velocity Acceleration User Name and Password

Velocity Acceleration Incompatibility or Incorrectly Set

TracVision Antenna Problem

X

Server Connection Problem

Local Area Networking Problem

X

X

Cannot access certain web sites

Cannot use certain Internet applications

Unable to switch between satellites

Incorrect satellite names displayed

Velocity Acceleration No Connection icon

Connection Manager page does not display

X

X

X

X

X

X

X

X

X

X

3.2 Causes and Remedies for
Common Operational Issues

There are a number of common issues that can affect the
performance of the TracNet system. The following sections
address these issues and potential solutions.

Improper Wiring

If the system has been improperly wired, the TracNet system will
not operate correctly. Refer to the TracNet 3.0 Installation Manual
for complete system wiring information.

Power Not Applied to the Server

If the power cable is disconnected from the server, or if the power
switch on the server’s rear panel is turned off, the server will not
power up when the blue power button is pressed.

Power Not Applied to the TracVision Antenna

If your TracVision antenna is powered off, you will not be able to
use the TracNet broadband service while moving. You will also
be unable to switch between satellites. Always turn on your
TracVision antenna when using the broadband service.

TracNet Service Not Activated

To use the TracNet system, the service must be activated. Your
system should have been preactivated at the factory. If you
suspect that your TracNet system was not fully activated, please
call KVH Technical Support at [phone].

Satellite Signal Blocked

Satellite signals can be blocked or degraded by buildings, trees,
other vessels, or equipment on the vessel itself. Refer to
Section 2.1, “Receiving Satellite Downloads” on page 11 for details.
Simply moving the vessel or obstruction should clear the signal.

54-0272-01

32

TracNet 3.0 User’s Guide

Outside the Broadband Service Coverage Area

TracNet will provide broadband Internet access within the
broadband service coverage area. But if you approach the
broadband coverage limits, the signal level will gradually
degrade (to view the broadband service coverage maps, refer to
Appendix B on page 63). If you are outside the broadband coverage
area, try using the narrowband service. This mode uses your
return link (Tracphone system or GPRS modem) for receiving
Internet downloads.

Outside the Return Link Coverage Area

If you are located outside the coverage area for your selected
return link, you will not be able to connect using either
broadband or narrowband service. If you are using a Tracphone
system for the return link, you must be located within the
Inmarsat Fleet service coverage area. If you are using a GPRS
modem for the return link, you must be located within the
coverage area for your chosen GPRS service. If you are using a
Globalstar modem (TracNet 2.0 upgraded system), you must be
located within the Globalstar coverage area.

Security Setting Enabled on Your Computer

If you have a pop-up blocker active on your computer, you will
not be able to view the “Connection Manager” window, which
displays whenever you click the Connect button to connect to the
Internet. Pop-ups must be enabled for you to see status messages
of the connection progress on your computer. Your computer’s
security settings may also block access to certain web sites.

Troubleshooting

54-0272-01

33

Incorrect Satellite Configuration

To receive broadband Internet downloads, your TracVision
antenna must be programmed to track the broadband satellite. To
check the antenna’s current configuration, follow the steps below.

1. At the TracNet screen, select Detailed System
Status from the navigation bar.

2. At the Detailed System Status page, go to
“TracVision Antenna Status.”

Figure 3-1

TracVision Antenna Status

3. Click the Enter an antenna command link.

4. Type SATINSTALL in the “Antenna Command”
box, then press the Enter button to send the
command to the TracVision antenna.

Figure 3-2

Entering an Antenna Command

The screen displays the names of the satellites currently
programmed as Satellite A and Satellite B. This information is
presented in the following format:

SATINSTALL,<Satellite A>,<Satellite B>

54-0272-01

34

TracNet 3.0 User’s Guide

For TracNet’s broadband service to work, the broadband satellite
for your particular system (noted on the first page of this
manual) must be programmed as Satellite A. For example, if your

region’s broadband satellite is Hotbird WB and your TV satellite
is Astra1, the screen should display:

“SATINSTALL,HOTBIRDWB,ASTRA1”

If the correct broadband satellite is not programmed as
Satellite A, follow the steps below to reprogram the TracVision
antenna’s satellite pair.

1. Type HALT in the “Antenna Command” box, then
press Enter.

2. Type DEBUGON then press Enter.

3. Type the SATINSTALL command as shown below
then press Enter:

Command: SATINSTALL,<sat_a_name>,<sat_b_name>

Where: <sat_a_name> = the name of your broadband

satellite

(see the first page of this manual)

<sat_b_name> = the name of your choice for
Satellite B

You can set the antenna’s alternate satellite
(Satellite B) to any TV satellite that can pair with
the broadband satellite. To learn which TV satellites

can be paired with the broadband satellite, refer to your
TracVision Owner’s Manual or Technical Manual. If

you do not need to program a second satellite,
re-enter the name of the broadband satellite as
Satellite B.

4. Type ZAP then press Enter. The TracVision

antenna restarts.

5. Follow the steps in the next section, “Satellites Not
Updated in Server Database,” to update the satellite
configuration in the server’s database.

Troubleshooting

54-0272-01

35

Satellites Not Updated in Server Database

If the status column on the TracNet interface does not show the
satellites that you programmed into the TracVision antenna, you
need to update the satellite configuration in the server’s
database. To update the server’s database, follow the steps below.

1. At the TracNet screen, select Configuration from
the Navigation bar.

2. At the Configuration page, go to “Update Installed
Satellites.”

Figure 3-3

Update Installed Satellites

3. Click the Update button.

TracVision Antenna Not Set to Correct GPS Position

(Not applicable to TracVision G8) If the TracVision antenna’s GPS
position is not set to within 750 kilometers of your current
location, you need to update the antenna’s GPS position via the
TracNet system. This will ensure that the TracVision antenna can
quickly find and track the broadband satellite.

To update the TracVision antenna’s GPS position, follow the steps
below.

1. At the TracNet screen, select Configuration from
the Navigation bar.

2. At the Configuration page, go to “Update TV
Antenna GPS Setting.”

Figure 3-4

Update TV Antenna GPS Setting

3. Click the Update button.

54-0272-01

36

TracNet 3.0 User’s Guide

To ensure fast satellite acquisition,
update the TracVision antenna’s
GPS position whenever you travel
more than 750 kilometers.

4. Click on your approximate location on the map.

Figure 3-5

GPS Update Map

5. Your approximate latitude and longitude should
appear in the table. If not, you may enter your
position into the table.

Figure 3-6

GPS Update Table

6. Click the Update GPS Setting button. Once
updated, your TracVision antenna will restart.

Troubleshooting

54-0272-01

37

Velocity Acceleration Incompatibility

If you are unable to access a particular web site or are unable to
use an application that accesses the Internet (such as AOL Client
or Outlook Web Access), disable Velocity Acceleration and try
again. Velocity Acceleration works with most, but not all,
applications.

To disable Velocity Acceleration, follow the steps below.

1. Right-click the Velocity Acceleration icon on your
networked computer’s task bar. Figure 3-7 shows
this icon’s three variations. This brings up the
Velocity Acceleration pop-up menu.

Figure 3-7

Velocity Acceleration Icons

2. At the pop-up menu, click Exit.

Figure 3-8

Velocity Acceleration Pop-up Menu

54-0272-01

38

TracNet 3.0 User’s Guide

Invalid Velocity Acceleration User Name and Password

Velocity Acceleration will not work unless you entered a valid
user name and password during the software installation
process. To enter the correct user name and password, follow the
steps below.

1. At the TracNet screen, select Detailed System
Status from the navigation bar.

2. At the Detailed System Status page, go to
“Velocity User Name & Password.”

Figure 3-9

Velocity User Name and Password

3. Record your Velocity Acceleration user name and
password (they will differ from the above example).

4. Double-click the Velocity Acceleration icon on
your computer’s task bar to bring up the Velocity
Acceleration interface window.

5. At the System Control tab, enter your user name
and password in the “Authentication” box, then
click OK.

Figure 3-10

Velocity Acceleration System Control Tab

Troubleshooting

54-0272-01

39

The No Connection icon will also
appear whenever the optimising
Internet server is down or
inaccessible. This icon may also
appear if you are disconnected
from the Internet. Try reconnecting
to the Internet.

TracVision Antenna Problem

If the TracVision antenna is faulty, you will not be able to receive
high-speed broadband Internet downloads via satellite. To verify
that the TracVision antenna is the problem, check your satellite
TV reception. If you’re unable to receive satellite TV signals from
the same TracVision antenna, refer to your TracVision Owner’s
Manual or Technical Manual for further troubleshooting
instructions.

Local Area Networking Problem (Using WiFi Access)

If your 802.11b/g-configured computers cannot link with the
server via a wireless access, there may be a problem with your
wireless network. To verify that the wireless network
configuration is the problem, connect your computer directly to
the server by following the steps below.

1. Disconnect your wireless access point from the
Ethernet switch.

2. Connect one end of a straight RJ45 cable to a
10/100BaseT LAN port on your computer.
Connect the other end to an available numbered
port on the switch.

3. Restart your computer.

If you are now able to use the system, there is a problem with
your wireless network setup or the wireless access point. Please
refer to the owner’s manual for your 802.11b/g equipment.

Server Connection Problem

If the TracNet DHCP was unable to assign a valid IP address to
your networked computer, your computer will assign a
meaningless default value. As a result, your computer will not be
able to communicate with the server. To fix this problem, first try
restarting your networked computer. If the problem persists,

follow the instructions in the next three sections.

54-0272-01

40

TracNet 3.0 User’s Guide

Your networked computer’s web
browser must NOT be set to
“Proxy” when using the TracNet
system.

Checking Your IP Addresses

To view your IP addresses, follow the steps below.

Windows 98/ME/2000/XP/NT

1. a. Windows 98/ME:
From the Start menu, select the Run function. Then
type command in the text box and press Enter.

b. Windows 2000/XP/NT:
From the Accessories folder, select the Command
Prompt.

2. At the prompt, type ipconfig/all then press Enter.
Your local computer’s IP address = “IP Address”
The TracNet server’s IP address = “DHCP Server”

Figure 3-11

Sample Windows IP Configuration

3. If you wish to reset your networked computer’s IP
address, enter the ipconfig/renew command. This
command allows the TracNet DHCP server to
clear and renew your computer’s IP address so
that it can recognize the TracNet server on the
network. Then re-enter the ipconfig/all command
to view the new IP address.

Troubleshooting

54-0272-01

41

Windows IP Configuration

Host Name . . . . . . . . . . : Sample

DNS Servers . . . . . . . . . : 192.168.0.1

Node Type . . . . . . . . . . : Broadcast

IP Routing Enabled . . . . . : No

WINS Proxy Enabled . . . . . : No

Ethernet Adapter Local Area Connection:

Description . . . . . . . . . : Intel 8255x-based Integrated Fast

Ethernet

Physical Address . . . . . . : 00-02-55-C5-D5-04

DHCP Enabled . . . . . . . . : Yes

IP Address . . . . . . . . . : 192.168.0.20

Subnet Mask . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . : 192.168.0.254

DHCP Server . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . : 192.168.0.1

Primary WINS Server . . . . . :

Secondary WINS Server . . . . :

Lease Obtained . . . . . . . : Monday, July 08, 2005 6:52:47 AM

Lease Expires . . . . . . . . : Tuesday, July 09, 2005 6:52:47 AM

Macintosh OS 9.x

1. Select “TCP/IP” from the Control Panels menu.

2. Click the Info button.
Your local computer’s IP address = “This Macintosh”
The TracNet server’s IP address = “Router”

Figure 3-12

Sample Macintosh OS 9.x TCP/IP Info

54-0272-01

42

TracNet 3.0 User’s Guide

Macintosh OS X

1. From the System Preferences folder, click the
Network icon.

2. Select Built-in Ethernet from the Show drop-down
menu.
Your local computer’s IP address = “IP Address”
The TracNet server’s IP address = “Router”

Figure 3-13

Sample Macintosh OS X TCP/IP Info

Verify that both your local computer’s IP address and the
TracNet server’s IP address start with 192.168 (and that both are
not blank).

If your local computer’s IP address does not start with 192.168
(or is blank), but the TracNet server’s IP address starts with

192.168, simply restart the local computer. If the problem persists,
follow the steps in “Manually Configuring the Network” on

page 46.

If the TracNet server’s IP address does not start with 192.168 (or
is blank), follow the steps in “Resetting and Testing the Network

Connection” on the next page.

Troubleshooting

54-0272-01

43

Resetting and Testing the Network Connection

1. Shut down the server and networked computers.

2. Turn on the server.

3. Wait five minutes.

4. Turn on the networked computers.

5. Initiate a “Ping” command by following the steps
below.

Windows 98/ME

a. From the Start menu, select the Run function.

b. In the text box, type command and press Enter.

c. At the prompt, type ping 192.168.0.1 and press

Enter.

Windows 2000/XP/NT

a. From the Accessories folder, select the Command

Prompt.

b. At the prompt, type ping 192.168.0.1 and press

Enter.

Macintosh OS 9.x

a. The Ping function is not included on Macintosh

OS 9.x systems. However, you can download a
third-party software utility, such as MacTCP
Watcher, from the Internet. Using this utility, ping
the address 192.168.0.1.

Macintosh OS X

a. From the Utilities folder, select the Network

Utility.

b. At the Ping tab, type 192.168.0.1 in the text box

and click the Ping button (see Figure 3-14 on the
next page).

54-0272-01

44

TracNet 3.0 User’s Guide

Figure 3-14

Macintosh OS X Ping Window

Once you initiate the “Ping” command, you should
quickly receive a reply showing a number of “packets”
sent and received (see Figure 3-15 for a sample reply).

Figure 3-15

Sample Ping Reply

If an error message appears, or a “100% loss” of packets
occurs, the network is still not functioning properly.
Continue troubleshooting by following the steps in

“Manually Configuring the Network” on the next page.

Troubleshooting

54-0272-01

45

Pinging 192.168.0.1 with 32 bytes of data:

Reply from 192.168.0.1 : bytes=32 time<10ms TTL=128
Reply from 192.168.0.1 : bytes=32 time<10ms TTL=128
Reply from 192.168.0.1 : bytes=32 time<10ms TTL=128
Reply from 192.168.0.1 : bytes=32 time<10ms TTL=128

Ping statistics for 192.168.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Manually Configuring the Network

Follow the steps below to set up specific IP addresses on your
local computer.

Windows 98/ME

a. At the TCP/IP Properties window, go to the IP

Address tab.

b. Select Specify an IP address and enter the

following values into the text boxes:

IP Address: 192.168.0.100

Subnet Mask: 255.255.255.0

c. At the WINS Configuration tab, select Disable

WINS Resolution.

d. At the Gateway tab, enter the following:

New gateway: 192.168.0.1

Click the Add button.

e. At the DNS Conifguration tab, select Enable

DNS and enter the following:

DNS Server Search Order: 192.168.0.1

Click the Add button.

f. Click the OK button.

Windows 2000/XP

a. At the Internet Protocol (TCP/IP) Properties

window, go to the General tab.

b. Select Use the following IP address and enter

the following values into the text boxes:

IP address: 192.168.0.100

Subnet mask: 255.255.255.0

Default gateway: 192.168.0.1

c. Select Use the following DNS server

addresses and enter the following:

Preferred DNS server: 192.168.0.1

d. Click the OK button.

54-0272-01

46

TracNet 3.0 User’s Guide

If you are setting up additional
networked computers, enter the
following IP addresses:

2nd computer: 192.168.0.101

3rd computer: 192.168.0.102

4th computer: 192.168.0.103

5th computer: 192.168.0.104

Refer to

Section 5.3, “Configuring

the Computer(s) for TracNet”

in the

TracNet 3.0 Installation Guide

for
instructions on navigating to the
appropriate windows.

Windows NT

a. At the Microsoft TCP/IP Properties window,

go to the IP Address tab.

b. Select Specify an IP address and enter the

following values into the text boxes:

IP Address: 192.168.0.100

Subnet Mask: 255.255.255.0

Default Gateway: 192.168.0.1

c. At the WINS Address tab, deselect Enable

DNS for Windows Resolution.

d. At the DNS tab, click the Add button under

the DNS Service Search Order text box.

e. At the TCP/IP DNS Server window, enter the

following:

DNS Server: 192.168.0.1

Click the Add button.

f. At the DNS tab, click the OK button.

g. At the Network window, click the OK button.

Macintosh

a. At the TCP/IP control panel (OS 9.x) or

Network control panel (OS X), select Manually
from the Configure drop-down menu.

b. Enter the following values into the text boxes:

IP Address: 192.168.0.100

Subnet mask: 255.255.255.0

Router address: 192.168.0.1

Name server addr.: 192.168.0.1

Troubleshooting

54-0272-01

47

If you are setting up additional
networked computers, enter the
following IP addresses:

2nd computer: 192.168.0.101

3rd computer: 192.168.0.102

4th computer: 192.168.0.103

5th computer: 192.168.0.104

3.3 Enabling Remote Diagnostics

Your TracNet system can be remotely accessed by KVH Technical
Support. This allows a KVH technician to check your system’s
configuration data for troubleshooting purposes. To enable
remote diagnostics for a KVH technician, follow the steps below.

If you CAN access the TracNet interface:

1. Open the web browser on your networked
computer and enter http://tracnet to bring up the
TracNet interface.

2. At the TracNet screen, select Configuration from
the navigation bar.

3. At the Configuration page, go to “Remote
Diagnostics.”

Figure 3-16

Enabling/Disabling Remote Diagnostics

4. Click the Enable button.

5. Once the technician finishes troubleshooting your
system, repeat steps 2 and 3.

6. Click the Disable button to turn off remote
diagnostics.

If you CANNOT access the TracNet interface:

1. Make sure a KVH technician is on the phone with
you.

2. Close the Internet browser on your computer.

3. Press the blue power button on the server’s front
panel to turn off the TracNet server, then press it
again to turn the server back on.

4. Verify that two lights flash on the front of the
server (Power and Hard Drive Activity lights).

5. Inform the KVH technician that the server is
restarting.

6. The KVH technician will now be able to dial into
the server and diagnose the problem.

54-0272-01

48

TracNet 3.0 User’s Guide

For remote diagnostics capability,
your TracNet system must have a
GPRS modem installed (with a
valid SIM card) and must indicate a
good GPRS return link signal
strength on the TracNet Home
page.

3.4 Accessing Server Diagnostics
via the Console Port

The TracNet server’s console port allows you to connect a PC to
the server to perform system diagnostics. The PC must have a
RS-232 serial communications port and Windows HyperTerminal
installed.

1. Connect one end of the supplied console cable to
the console port on the rear of the server. Connect
the other end to the serial port on your PC.

Figure 3-17

Server Console Port

2. Open HyperTerminal and establish the following
settings:

• Bits per second: 9600

• Data bits: 8

• Parity: None

• Stop bits: 1

• Flow control: None

3. Turn on the server and allow the TracNet system
to boot up.

4. Press the Enter button on your PC until the “login
as:” prompt appears.

5. At the “login as:” prompt, enter tencart.

6. At the “password:” prompt, enter k1v2h3. This
brings up the TracNet Console menu.

Troubleshooting

54-0272-01

49

Console Port

7. To select a function, simply press the associated
letter or number. To quit, press q.

Figure 3-18

TracNet Console Menu

Show Current TracNet State

Shows the status of the TracVision antenna and your current
connection.

Show All Uplink Status

Shows the detailed modem and service status for all installed
return link devices (Tracphone antenna, GPRS modem, and/or
GlobalStar (TracNet 2.0 upgrade only)).

Show Current Antenna Status

Shows the state of the TracVision antenna, the satellite currently
being tracked, and the installed satellites A and B.

Switch Antenna

Switches the TracVision antenna to track the second satellite in
the satellite pair.

Dump All Config Values

Shows detailed configuration information that may be useful
when troubleshooting problems with KVH Technical Support.

54-0272-01

50

TracNet 3.0 User’s Guide

Choose an option:

1) Show Current TracNet State 2) Show All Uplink Status

3) Show Current Antenna Status 4) Switch Antenna

5) Dump All Config Values 6) Set A & B Satellites

7) Connect & Test TracNet Service 8) Disconnect from the Internet

9) Show DVB Status a) Switch to A Satellite

b) Switch to B Satellite d) Dump All Dialog Database Values

e) Enable Remote Dialin f) Disable Remote Dialin

r) Reset GlobalStar Modem u) Select Uplink

q) Quit & Logout

Set A and B Satellites

Updates the TracNet database with the satellites programmed in
the TracVision antenna. This function is normally used at
installation, system boot, or when a change is made to the
installed satellites.

Connect & Test TracNet Service

Connects to the Internet, downloads a file, and reports download
speed.

Disconnect from the Internet

Disconnects the TracNet server from the Internet.

Show DVB Status

Shows detailed status of the TracNet DVB satellite card.

Switch to A Satellite

Switches the TracVision antenna to track Satellite A.

Switch to B Satellite

Switches the TracVision antenna to track Satellite B.

Dump All Dialing Database Values

Shows detailed configuration information for the return link.

Enable Remote Dialin

Enables remote diagnostics. This function should only be used at
the direction of KVH Technical Support.

Disable Remote Dialin

Disables remote diagnostics. This function should only be used at
the direction of KVH Technical Support.

Reset Globalstar Modem

Not used; for TracNet 2.0 upgrades only.

Select Uplink

Selects the return link device that will be used to access the
Internet the next time a connection is made.

Troubleshooting

54-0272-01

51

3.5 Upgrading the TracNet Software

With an upgrade package from KVH Technical Support, you can
easily upgrade your TracNet server’s software through the
TracNet interface. To upgrade your server’s software, follow the
steps below.

1. KVH Technical Support will e-mail you the latest
upgrade package.

2. At the TracNet screen, select Configuration from
the navigation bar.

3. At the Configuration page, go to “Update TracNet
Software.”

Figure 3-19

Update TracNet Software

4. Click the Update button.

5. At the TracNet Software Update page, click the
Browse button and select the upgrade package
that you received from Technical Support.

Figure 3-20

TracNet Software Update

6. Click the Verify Package button.

54-0272-01

52

TracNet 3.0 User’s Guide

7. Once the server has verified the package, click the
Execute Update! button to upgrade the server to
the new software. You may need to restart the server

upon completing the upgrade.

Figure 3-21

Execute the Software Update

3.6 Server Recovery Disk

The supplied Server Recovery Disk restores your system to its
original factory conditions. Do not use this option unless directed

by KVH Technical Support!

Troubleshooting

54-0272-01

53

Appendices

54-0272-01

55

Appendices

This section contains a brief description of the advanced TracNet
functions and provides coverage maps for the broadband satellites.

Contents

Appendix A Advanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Appendix B Broadband Coverage Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Appendix A
Advanced Functions

This section describes the interface functions not covered
previously in this manual.

Detailed System Status

Broadband Satellite Downlink Status

This section displays information about the TracNet server’s
satellite receiver.

Advanced Functions

54-0272-01

57

Satellite Signal Strength The signal strength of the

broadband satellite signal

Satellite Receiver MAC
Address

The unique hardware identifier for
your TracNet server’s satellite
receiver

View detailed TracNet receiver
status

Click here to view all available
data reported by the DVB satellite
receiver

TracVision Antenna Status

This section shows the serial number of the TracVision antenna
that is connected to the TracNet system. It also identifies what
software version is currently installed in the TracVision antenna
and what satellite is currently being tracked.

Enter an antenna command

With TracNet, you no longer need to connect a laptop to the
TracVision system’s maintenance port. To send a command to the
TracVision antenna, follow the steps below.

1. Click the Enter an antenna command link.

2. Enter the command in the “Antenna Command”
box, then click Enter to send the command to the
TracVision antenna.

For a listing of available antenna commands, refer to your TracVision
Owner’s Manual or Technical Manual.

54-0272-01

58

TracNet 3.0 User’s Guide

Serial Number The serial number of your

TracVision antenna

Software Version The model and main board

software version of your
TracVision antenna

Current Satellite The name of the satellite

currently being tracked

Globalstar Return Channel Status

This section only applies to TracNet 2.0 systems that have been
upgraded to TracNet 3.0. It provides information about the
TracNet 2.0 Globalstar modem.

Fleet MPDS Return Channel Status

This section provides information about the Tracphone Fleet
system (if one is connected to the TracNet system).

Advanced Functions

54-0272-01

59

Connectivity Status The current status of the

Tracphone system

Fleet Model Number The Thrane & Thrane model

number for the Tracphone system

Fleet Revision Number The BDU software version of the

Tracphone system

Fleet Ocean Region The ocean region being used by

the Tracphone system:

0 = Universal
1 = Atlantic, East
2 = Pacific
3 = Indian
4 = Atlantic, West

GSM/GPRS Return Channel Status

This section provides information about the GPRS modem (if one
is connected to the TracNet system).

Detailed Connection Status

This section provides complete information about the status of
your Internet connection.

54-0272-01

60

TracNet 3.0 User’s Guide

Connectivity Status The current status of the GPRS

modem

Device Manufacturer The manufacturer of the GPRS

modem

IMEI Number Unique International Mobile

Equipment Identity (IMEI) number
assigned to the GPRS modem

Signal Strength The strength of the GPRS signal,

on a scale of 1 to 31, 31 being
the best (99 = unknown)

Configuration

Reset Globalstar Modem

This function only applies to TracNet 2.0 systems that have been
upgraded to TracNet 3.0. Click the Reset button to restart the
TracNet 2.0 Globalstar modem. Use this function only if you are
currently disconnected from the Internet, and only if you are
unable to get good signal strength.

Advanced Configuration

The Advanced Configuration page can be reached via the
Advanced Configuration link located at the top of the
Configuration page.

Do not modify any settings unless directed by KVH Technical
Support.

Advanced Functions

54-0272-01

61

Do not make any changes to the
system’s configuration unless you
are absolutely sure such changes
are necessary. Only individuals fully
knowledgable in networking should
make these changes.

Appendix B
Broadband Coverage Maps

Broadband Coverage Maps

54-0272-01

63

Hotbird WB

A - TracVision G8
B - TracVision 6, G6
C - TracVision 4, G4, C3

Thor II

A - TracVision G8
B - TracVision 6, G6
C - TracVision 4, G4, C3

These maps do not represent a guarantee of coverage. The availability of service at the edge of
coverage areas fluctuates depending on a variety of conditions.

KVH Industries, Inc.

50 Enterprise Center, Middletown, RI 02842 U.S.A.
Phone: [phone] Fax: [phone]
E-mail: [e-mail] Internet: www.kvh.com

KVH Europe A/S

Kokkedal Industripark 2B, 2980 Kokkedal, Denmark

Phone: [phone] Fax: [phone]

E-mail: [e-mail] Internet: www.kvh.com

TracNet3.0_Up_UserGuide5.05