KVH Industries FB500, FB250 User Manual

TracPhone FleetBroadband FB250 & FB500

TracPhone FB250 & FB500 User’s Guide

TracPhone FB250 & FB500

User’s Guide

The KVH® Industries’ TracPhone® FB250/FB500 system, manufactured by Thrane & Thrane, delivers high-speed data and voice communications via satellite through Inmarsat’s Broadband Global Area Network (BGAN). This user’s guide provides all of the information you need to operate, set up, and troubleshoot the system. For detailed installation information, please refer to the Installation Guide.

Product Information

Before installing the TracPhone, write down the following numbers:

SIM card #

Antenna serial #

Terminal serial #

Please direct technical questions to:

North/South America, Australia: Europe, Middle East, Asia:

KVH Industries, Inc. KVH Europe A/S 50 Enterprise Center Kokkedal Industripark 2B Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark Tel: +1 401 847-3327 Tel: +45 45 160 180 Fax: +1 401 845-8133 Fax: +45 45 160 181 E-mail: techs@kvh.com E-mail: support@kvh.dk Internet: www.kvh.com Internet: www.kvh.com

If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your input is greatly appreciated!

KVH Part # 34-125645-D

Trademark Information

TracPhone, KVH, and the unique light-colored dome with contrasting baseplate are registered trademarks of KVH Industries.

Thrane & Thrane is a registered trademark of Thrane & Thrane A/S in the European Union and the United States.

Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries.

Inmarsat is a registered trademark of International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc.

Inmarsat’s product names are trademarks or registered trademarks of Inmarsat.

All other trademarks are the property of their respective owners.

Disclaimer

Every effort has been made to ensure the correctness and completeness of the material in this document. No company shall be liable for errors contained herein. The information in this document is subject to change without notice. No warranty of any kind is made with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

Safety summary 1

The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. KVH Industries assumes no liability for the customer's failure to comply with these requirements.

Observe marked areas

Under extreme heat conditions do not touch areas of the terminal or antenna that are marked with this symbol, as it may result in injury.

Microwave radiation hazards

During transmission the antenna in this system radiates Microwave Power.This radiation may be hazardous to humans close to the antenna. During transmission, make sure that nobody gets closer than the recommended minimum safety distance.

On the TracPhone FB500, the minimum safety distance to the antenna panel on the focal line is 1.3 m, based on a radiation level of 10 W/m2. The radiation level is 100 W/m2 at a distance of

0.4 m from the antenna panel. Refer to the drawing on the next page.

On the TracPhone FB250, the minimum safety distance to the antenna panel on the focal line is 0.6 m, based on a radiation level of 10 W/m2. The radiation level is 100 W/m2 at a distance of

0.2 m from the antenna panel. Refer to the drawing on the next page.

iii

MICROWAVE RADIATION

No personnel within safety distance

Safety distance:

FB500:

1.3 m, 10 W/m (0.4 m, 100 W/m

FB250:

0.6 m, 10 W/m (0.2 m, 100 W/m

25° for FB500

60° for FB250

Distance to other equipment

Do not move the antenna closer to radars than the minimum safe distance specified in the installation manual - it may cause damage to the antenna. The equipment must be installed with the following minimum safe distances to magnetic steering compass:

TracPhone terminal: min. 0.3 m. TracPhone FB500 antenna: min. 1.0 m TracPhone FB250 antenna: min. 1.1 m

Service

User access to the interior of the terminal is prohibited. Only a technician authorized by KVH Industries may perform service - failure to comply with this rule will void the warranty. Access to the interior of the antenna is allowed, but only for replacement of certain modules - as described in the Installation manual. General service may only be performed by a technician authorized by KVH Industries.

)

Do not service or adjust alone

Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present.

Grounding, cables and connections

To minimize shock hazard, the equipment chassis and cabinet must be connected to an electrical ground. Both terminal and antenna must be grounded to the vehicle. For further grounding information refer to the Installation manual.

Do not extend the cables beyond the lengths specified for the equipment. The cable between the terminal and antenna can be extended if it complies with the specified data concerning cable losses etc.

All cables for the TracPhone system are shielded and should not be affected by magnetic fields. However, try to avoid running cables parallel to AC wiring as it might cause malfunction of the equipment.

Power supply

The voltage range is 10.5 - 32 V DC; 14 A - 5.5 A. It is recommended that the voltage is provided by the 24 V DC bus on the ship. Be aware of high start-up peak current: 20 A@24 V, 5 ms.

If a 24 V DC power bus is not available, an external 115/230 VAC to 24 V DC power supply can be used.

Do not operate in an explosive atmosphere

Do not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.

Keep away from live circuits

Operating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them.

Failure to comply with the rules above will void the warranty!

About the manual 2

Intended readers

This manual is a user manual for the TracPhone FB500 system and the TracPhone FB250 system. The readers of the manual include anyone who is using or intends to use one of these two systems. No specific skills are required to operate the TracPhone system. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual.

Manual overview

Note that this manual does not cover installation nor does it cover how to use the IP handset that comes with the system. For information on installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset. Part numbers for both manuals are listed in the next section.

This manual has the following chapters:

• Introduction contains an overview of the BGAN services and a

brief description of the system.

• Getting started explains how to insert SIM card and start up

the unit. It also contains a short guide to making the first call.

• Operating the system explains how to use the system.

• Using the web interface explains how to use the built-in web

interface of the terminal, and describes the available menus and settings, including advanced setup of interfaces.

• Troubleshooting contains a short troubleshooting guide and

explains how to update software. It also describes the functions of the light indicators and the Reset button, and explains the event messages that may show in the web interface. Further, it gives information on where to get help if needed.

This manual may not always reflect the latest software functionality of your terminal. To obtain the latest version of the manual, please visit www.kvh.com and download the latest version from the FB250 or FB500 product page.

Welcome

Congratulations on the purchase of your TracPhone system!

TracPhone FB500 and TracPhone FB250 are maritime broadband systems, providing simultaneous high-speed data and voice communication via satellite through the Broadband Global Area Network (BGAN).

Introduction

Chapter 1: Introduction

Applications include:

• Internet browsing

•E-mail

• Phone and fax services

• Large file transfers

• Video conferencing and Streaming

• VPN (Virtual Private Network) access to corporate servers

In this chapter

This chapter introduces the TracPhone FB500 system and the TracPhone FB250 system, and gives an overview of the physical units and their features and functions.

It also gives an overview of the BGAN system and services.

2 In this chapter

Features and interfaces

The TracPhone system offers the following features and interfaces:

Chapter 1: Introduction

 Simultaneous voice and data communication over BGAN

 Full duplex, single or multi-user, up to:

TracPhone FB500: 432 kbps TracPhone FB250: 284 kbps

 Support for streaming IP at:

TracPhone FB500: 32, 64, 128, 256 kbps TracPhone FB250: 32, 64, 128 kbps

 ISDN service, only TracPhone FB500: 64 kbps

 Voice: Standard Voice (4.0 kbps) or 3.1 kHz Audio

 4 LAN (Local Area Network) ports with Power over Ethernet (PoE) for

computers, e-hubs, IP handsets etc.

 2 Standard Phone/Fax ports for standard phones, fax machines or analog

modems

 1 Euro ISDN port for ISDN phones or, for TracPhone FB500 only: G4 fax or

ISDN modem

 1 L-Band output for connecting a broadcast receiver for maritime data

 1 multi-purpose I/O connector with 5 configurable inputs/outputs

 1 SIM slot for your BGAN SIM card

 Integral DHCP/NAT router

Introduction

 Built-in web interface allowing you to manage your phone book,

messages and calls, and customize the terminal to your specific needs

 Input power: 10.5 - 32 V DC (14 A - 5.5 A)

 CE certified

Features and interfaces 3

Chapter 1: Introduction

Main units

TracPhone FB500/ TracPhone FB250

The main difference between the TracPhone FB500 system and the TracPhone FB250 system lies in the antenna.

• TracPhone FB500 uses an FB500 antenna, which is a maritime BGAN Class

8 antenna. This antenna is larger and provides more bandwidth than the antenna used for the TracPhone FB250 system.

• TracPhone FB250 uses an FB250 antenna, which is a medium size,

maritime BGAN Class 9 antenna.

The TracPhone FB500 system and the TracPhone FB250 system basically use the same type of terminal, except that the TracPhone FB500 offers a few more features than the TracPhone FB250. See Features and interfaces on page 3.

Units overview

The TracPhone FB500 system includes the following main units:

• TracPhone FB500 antenna

• TracPhone terminal

• TracPhone FleetBroadband IP handset with cradle The TracPhone FB250 system includes the following main units:

• TracPhone FB250 antenna

• TracPhone terminal

• TracPhone FleetBroadband IP handset with cradle

4Main units

TracPhone antennas

TracPhone FB500 antenna

Chapter 1: Introduction

The TracPhone FB500 system uses the FB500 antenna, which is a maritime BGAN antenna. The antenna contains all functions for satellite tracking, including a GPS system. A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.

For information on how to install the antenna, refer to the installation manual.

Introduction

This antenna is larger and provides more bandwidth than the antenna used for the TracPhone FB250 system.

Main units 5

Chapter 1: Introduction

TracPhone FB250 antenna

The TracPhone FB250 system uses the FB250 antenna, which is a medium size, maritime BGAN phased array antenna.

For information on how to install the antenna, refer to the installation manual.

6Main units

TracPhone terminal

Overview

Chapter 1: Introduction

Whether you have purchased a TracPhone FB500 system or a TracPhone FB250 system, the terminal is basically the same. For this reason this section covers both systems.

The TracPhone terminal is the controlling unit in the TracPhone system. It contains all user interfaces and LED indicators and stores configuration data. For information on how to install the terminal, refer to the installation manual.

Tools for setup and daily use

The IP handset can be used for displaying status and for entering the PIN code for the terminal. The IP handset connects to the LAN interface of the terminal. For information on how to use the handset menus, see the user manual for the IP handset.

Introduction

The built-in web interface is used for easy configuration and daily use. The web interface is accessed from a computer connected to the terminal, using an Internet browser. No installation of software is needed. For further information on the web interface, see Chapter 4, Using the web interface.

Main units 7

Chapter 1: Introduction

SIM card

The terminal has a SIM slot (Subscriber Identity Module) located in the connector panel behind a small cover plate.

The terminal requires a dedicated FleetBroadband SIM card, which is acquired from your Airtime Provider.

The system requires a SIM card to go online and to access the settings of the terminal. However, using the web interface you can view the Dashboard and upload software without inserting a SIM card. Upload of software without a SIM card requires an Administrator user name and password.

8Main units

IP handset and cradle

IP handset

The IP handset communicates using Internet protocols. The handset is not strictly dedicated to the TracPhone system, but can also be used in a public network as a standard IP telephone.

When the IP handset is used with the terminal, it communicates using Internet protocol between the handset and the terminal. However, on the BGAN network side of the terminal, calls are transmitted as circuit switched calls.

The IP handset is powered directly from the LAN interface using Power over Ethernet (PoE).

Chapter 1: Introduction

Introduction

When connected to the terminal the IP handset provides a dedicated BGAN menu with a subset of the terminal configuration options.

For more information on the functions of the IP handset, refer to the user manual for the IP handset.

Main units 9

Chapter 1: Introduction

IP cradle

The IP cradle serves as a holder for the IP handset.

The cradle connects to the coil cord from the handset and, using an Ethernet cable, to the terminal.

10 Main units

Chapter 1: Introduction

The Inmarsat BGAN system

What is BGAN?

The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls.

The Inmarsat FleetBroadband service

FleetBroadband is a maritime communications service offered in the BGAN system. Based on 3G standards, FleetBroadband provides cost-effective broadband data and voice simultaneously.

Introduction

The Inmarsat BGAN system 11

Chapter 1: Introduction

Coverage

The Inmarsat BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system.

(Launch planned for 2008)

Note

The map depicts Inmarsat's expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas fluctuates depending on various conditions.

The launch of the F3 satellite (POR) is planned for 2008.

Note

Certain FleetBroadband services are not available in areas with low elevation. For further information, see Limitations on page 16.

12 The Inmarsat BGAN system

Chapter 1: Introduction

Overview of the BGAN FleetBroadband system

A complete BGAN FleetBroadband system may include the TracPhone terminal with connected peripherals, a TracPhone FB500 antenna or a TracPhone FB250 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).

Packet Switched Network

Introduction

TracPhone FB250 antenna

IP Handset

Satellite

TracPhone FleetBroadband terminal

TracPhone FB500 antenna

IP Router

Satellite Access Station (SAS)

Switch

Standard voice and ISDN

Circuit Switched Network

The Inmarsat BGAN system 13

Chapter 1: Introduction

The BGAN services

Supported services

The services currently supported by BGAN comprise:

• A Packet Switched connection to the Internet

• A Circuit Switched (Dialed) connection for voice, fax or data

• Short Messaging Service (SMS)

Packet data service

The BGAN network supports different classes of data connection to the Internet.

•Using a Standard data connection several users can share the data

connection simultaneously. This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.

•Using a Streaming data connection you get an exclusive high-priority

connection ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).

Note

14 The Inmarsat BGAN system

The BGAN system supports maximum 11 concurrent PS connections at a time per TracPhone system.

Chapter 1: Introduction

Circuit switched (dialed) service

The following types of circuit switched connection are available:

• Standard Voice. A low-tariff connection for voice only. The voice signal is

compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff.

• 3.1 kHz Audio. A high quality connection which can be used for Premium

Voice, G3 fax or analog modems. The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality.

• ISDN. A high quality connection which can be used for voice (3.1 kHz

Audio), G4 fax or 64 kbps UDI/RDI data.

Introduction

Note

The BGAN system only supports one CS call at a time per TracPhone system.

SMS service

The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages.

Supplementary services

The BGAN system also provides the following supplementary services:

• Call hold

• Call waiting

•Call forwarding

•Voice mail

• Call barring

The Inmarsat BGAN system 15

Chapter 1: Introduction

Limitations

SIM lock

The supplier may SIM lock the terminal to a specific provider. For further information, contact your supplier.

Limitations in available services

The services available depend on your airtime subscription. Your SIM card may not allow for all the services described in this manual.

Further, for FleetBroadband Class 9 (TracPhone FB250), the following limitations apply:

Service Elevation < 15 15 < Elevation < 20 Elevation ≥ 20

3.1 kHz Audio for voice and fax

ISDN Not supported Not supported Not supported

Standard IP Up to 284 kbps Up to 284 kbps Up to 284 kbps

Streaming 32, 64 kbps 32, 64, 128 kbps 32, 64, 128 kbps

For FleetBroadband Class 8 (TracPhone FB500), Streaming 256 kbps can only be guaranteed in elevations > 15°.

Not supported Not supported Supported

16 The Inmarsat BGAN system

Chapter 1: Introduction

Matrix of services and interfaces

The following table shows which services can be accessed from which interfaces on the terminal, and which types of equipment can be used.

Interface on the terminal

Service

Phone/Fax LAN (PoE) ISDN

Introduction

Circuit Switched

Packet Switched

SMS

3.1 kHz Audio

Standard

Voice

Data, UDI

or RDI

Data

multi-user

Data

single-

user

Analog telephone

G3 Fax machine G3 Fax machine

Computer with analog modem

Analog telephone

IP handset ISDN telephone

G4 fax machine or computer with ISDN modem

Computer

IP handset or computer with web interface

Matrix of services and interfaces 17

Chapter 1: Introduction

What’s next?

This chapter has provided an overview of the BGAN system and of the TracPhone system.

The next chapters will go into more detail about how to set up and use your system. The following chapter, Getting started, explains how to start up the system.

18 What’s next?

Chapter 2

Getting started 2

In this chapter

This chapter describes how to start up the system and make the first call or data session.

For information on how to install the system, insert SIM card and connect cables, refer to the installation manual for the TracPhone FB500 and TracPhone FB250 systems.

Before you start

Operation at high temperatures

Getting started

In very high ambient temperatures, do not touch areas of the terminal that are marked with this symbol.

If the terminal is installed in a location where the ambient temperature may rise above 50°C, we recommend placing the terminal where unintentional contact is avoided. Note that the maximum allowed ambient temperature is 55° C.

If the maximum ambient temperature does not exceed 50°C, the terminal can be placed in a public area.

For further information on installation, refer to the installation manual for the TracPhone systems.

Chapter 2: Getting started

Connector panel

The drawing below shows the connector panel of the terminal.

L-Band ISDNPhone/Fax 1Antenna

Reset button

SIM slot

Phone/Fax 2

DC input

4 x LAN w. PoE

I/O

Power switch

Grounding stud

For information on how to connect to each interface, refer to the installation manual for the TracPhone FB500 and TracPhone FB250 systems.

20 Before you start

Chapter 2: Getting started

Starting up the terminal

SIM card

Note that the TracPhone terminal requires a SIM card dedicated to FleetBroadband. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.

Getting started

Starting up the terminal 21

Chapter 2: Getting started

Switching on the terminal

Using the Power switch

To switch on the terminal, use the Power switch in the connector panel. It normally takes one or two seconds for the terminal to switch on.

Using the ignition system

Normally the ignition function is not used in maritime installations. Instead you may want to use the remote on/off function described in the next section.

If you have connected the ignition system of your vessel to the I/O connector, you may leave the power switch in the “on” position and the terminal will switch on/off when you start/stop the engine of your vessel. When the engine is stopped the terminal is in standby mode, meaning that only the primary parts of the system are kept alive. The standby current is max. 15 mA when the ignition is off. For information on how to connect to the I/O connector, refer to the installation manual for the TracPhone FB500 system.

You must set up the ignition function in the web interface. For further information, see Configuring the I/O interface on page 110.

Using a remote on/off switch

If a switch is connected to the remote on/off pins in the DC connector, you may leave the power switch in the “on” position and use the remote switch to turn the terminal on and off. When the remote switch is off, the terminal is off. However, if you leave the power switch on the terminal in the “on” position,

22 Starting up the terminal

Chapter 2: Getting started

you can always switch the terminal back on with the remote switch. The standby current when the remote switch is off is max. 2 mA. For further information on the remote on/off function, refer to the installation manual for the TracPhone systems.

Power up completed

When the terminal is switched on, the Power indicator in the LED panel of the terminal lights green.

You can now access the terminal settings, but the terminal is not ready for making calls or running data sessions until the system is registered on the BGAN network. This normally requires that you enter a SIM PIN. For further information, see Entering the SIM PIN for the terminal on page 26 and Registering on the BGAN network on page 30.

Getting started

To switch off the terminal tip the Power switch back. It takes 5 to 10 seconds to power down the terminal. Alternatively use the ignition or remote on/off function described above.

Starting up the terminal 23

Chapter 2: Getting started

Connecting the IP handset

Power supply

The IP handset is powered from the LAN interface, using Power over Ethernet.

Starting up the IP handset

The following procedure is for the TracPhone FleetBroadband IP handset. The procedure may be different for another type of IP handset.

Note

Do as follows:

1. Connect the IP handset to one of the LAN (PoE) connectors on the terminal

2. If your SIM card requires a PIN and the PIN has not yet been entered in

For further information on the IP handset, refer to the user manual for the handset.

The first handset that is connected to the LAN interface on the terminal is automatically registered in the terminal and assigned the local number 0501 and password 0501. For information on how to connect additional handsets, see Connecting a new IP handset on page 105.

as described in the user manual for the handset. The handset starts up automatically.

the terminal, you can enter the PIN from the BGAN menu of the IP handset.

To enter the PIN, select BGAN > Enter PIN from the handset menu system. Note that this menu item is only available if the terminal is waiting for a PIN. Then type in the Administrator user name and password followed by the PIN for the terminal.

24 Connecting the IP handset

Chapter 2: Getting started

Connecting a computer

Before connecting to the LAN interface

For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically.

Important Notice About Your Data Connection

To prevent inadvertent airtime usage, the user must disconnect the data connection when not in use. If the data connection is not properly disconnected, the computer may dial out on its own, which could result in an unintended airtime charge. KVH accepts no responsibility if this occurs. It is the vessel owner's responsibility to ensure that the TracPhone system is correctly interfaced with the vessel's computer(s).

Connecting a computer to the LAN interface

Do as follows:

1. Power up your computer.

2. Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the terminal.

3. When the computer and the terminal are ready, check the connection e.g. by accessing the built-in web interface of the terminal with your browser. For further information, see Accessing the web interface on page 60.

You may have to disable the Proxy server settings in your browser. For further information, see Browser settings on page 58.

For information on how to configure the LAN interface on the terminal, see Configuring the LAN interface on page 87.

Getting started

Connecting a computer 25

Chapter 2: Getting started

Entering the SIM PIN for the terminal

Overview

Depending on your SIM card, you may have to enter a SIM PIN to use the system. You can enter the PIN using a standard phone or ISDN phone, the IP handset or the web interface.

For information on how to connect the IP handset or computer you are going to use, see Connecting a computer to the LAN interface on page 25 or Connecting the IP handset on page 24.

Entering the PIN using a phone or IP handset

To enter the PIN

If you have a phone connected to the terminal, you can use it to enter the PIN at start up.

Do as follows:

• For an analog or ISDN phone:

Pick up the phone. When the terminal is waiting for a PIN, you will hear 2 beeps - pause - 2 beeps - etc. Dial <PIN> followed by #.

When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can hang up or dial a number.

• For an IP handset: Select the BGAN menu, select Enter PIN and enter the user name and password for the terminal. Then enter the PIN for the terminal. Note that the menu item “Enter PIN” is only available if the terminal is waiting for a PIN.

26 Entering the SIM PIN for the terminal

Chapter 2: Getting started

Wrong PIN

Analog phone or ISDN phone: If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the PIN was not accepted. Check that you have the correct PIN and try again.

If a wrong PIN has been entered three times, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM card. After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long).

Dial the following:

<PUK> * <New PIN> * <New PIN> followed by # or off-hook key. Example: If the PUK is 87654321 and the new PIN is 1234, dial

87654321 * 1234 * 1234 followed by # or off-hook key.

If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card.

IP handset: After having entered the user name and password for the terminal you have 3 attempts to enter the SIM PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with the SIM card for your terminal.

Getting started

Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.

If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.

Entering the SIM PIN for the terminal 27

Chapter 2: Getting started

Entering the PIN using the web interface

To enter the PIN

Do as follows:

1. On a computer connected to the terminal, open your browser and enter the IP address of the terminal. Refer to Using the web interface on page 57.

The default IP address is 192.168.0.1. If your SIM card uses a PIN and the PIN has not yet been entered, the web

interface will open on the PIN page.

2. Type in the PIN and click OK. When the PIN is accepted, the web interface opens the Dashboard and is

ready for use. If the PIN is not accepted, see the next section Wrong PIN.

28 Entering the SIM PIN for the terminal

Chapter 2: Getting started

Wrong PIN

You have 3 attempts to enter the PIN in the web interface, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long.

If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card.

Getting started

Entering the SIM PIN for the terminal 29

Chapter 2: Getting started

Registering on the BGAN network

Registration procedure

When the SIM PIN is accepted by the terminal, the TracPhone system starts the registration procedure on the BGAN network.

Note

You can monitor the registration procedure by looking at the Antenna and Terminal indicators in the LED panel of the terminal.

Note that the registration procedure may take several minutes. The table on the next page shows the normal sequence.

We recommend keeping the vessel on a steady course while the antenna is performing a sky scan. If the vessel is turning during sky scan, it increases the total duration of the sky scan process.

30 Registering on the BGAN network

Chapter 2: Getting started

LED indications during the registration procedure

This table shows how the startup procedure is signaled with the light indicators. If an error occurs, the indicators will light yellow or red, depending on the severity of the error.

Status Antenna indicator Terminal indicator

The antenna is starting up Flashing slowly green

The antenna is performing a sky scan

The terminal is registering on the network

The antenna is tracking. Steady green

The system is registered and ready for use.

For further information on the indicators, see Light indicators on page 163.

Flashing rapidly green

Flashing green

Steady green Steady green

Getting started

Registering on the BGAN network 31

Chapter 2: Getting started

Making the first call

Introduction

When the Antenna and Terminal indicators in the LED panel on the terminal both light steady green, you are ready to make or receive the first call.

The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call on page 42.

Making a call from the terminal

To make a call from a phone or handset connected to the terminal, dial

00 <country code> <phone number> followed by # or off-hook key. Example: To call the number +45 39558800 from an analog phone,

dial 00 45 39558800 #

Making a call to the terminal

Note

To make a call to a phone connected to the terminal, dial

+ <Mobile number>

• + is the prefix used in front of the country code for international calls.

32 Making the first call

By default all handsets connected to the terminal will ring on incoming calls. If you have connected a fax, set the incoming call type on that Phone/Fax interface to 3.1 kHz Audio to avoid that the fax rings and answers an incoming Standard call. For further information, see Selecting the call type on page 39.

Chapter 2: Getting started

• Mobile number: The mobile number of the terminal you are calling. The

first part of the number is always 870, which is the “country code” for the BGAN system.

Note

Example: If you are calling from Denmark and the mobile number for 3.1 kHz

If the mobile numbers are listed in the web interface, you can look them up by selecting PHONE BOOK > Mobile numbers.

If the numbers are not listed, refer to your airtime subscription. We recommend using the web interface to save the mobile numbers for future reference. See Viewing and editing the mobile numbers on page 75.

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

Audio is 870782105234 on your terminal, and you want to make a call to the terminal using 3.1 kHz Audio, dial 00 870 782105234.

Making a call from one terminal to another

To make a call from one terminal to another, dial 00 <Mobile number>.

What’s next?

After reading this chapter you should be able to start up the terminal and make a simple data or voice connection.

Getting started

The next chapters provide more information on the user interfaces and the setup of the terminal. The following chapter, Operating the system, explains how to use the system.

What’s next? 33

Chapter 2: Getting started

34 What’s next?

Chapter 3

Operating the system 3

In this chapter

This chapter describes how to use the TracPhone systems.

It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the interfaces in Chapter 4, Using the web interface.

General

Tools for setup and use

Operating the system

Overview

You can use the IP handset for viewing status, using the phone book of the terminal and for entering the PIN, but for enhanced use and for configuration of interfaces, you need to connect a computer.

With a computer and a browser, you can use the built-in web interface to set up the terminal.

Chapter 3: Operating the system

The IP handset

When you connect the IP handset to one of the LAN (PoE) connectors on the terminal you can use the handset display and keypad to enter the PIN or to view the status of the terminal.

The IP handset includes the following items for the terminal:

• Viewing C/No (signal strength) and status (“Ready”, “Registering” etc.) for the TracPhone system.

• Viewing the IP address and software version of the terminal.

• Viewing the IP handset settings from the terminal.

• Entering the PIN and PUK for the terminal.

• Inclusion of the terminal phone book (not editable) in the IP handset Contacts.

For further information on the IP handset, see the user manual for the IP handset.

The web interface of the terminal

The web interface is a built-in web server for setting up and controlling the terminal, using a connected computer with a browser. No installation of software is required.

With the web interface you can access the same settings as with the IP handset, and additionally:

• edit the phone book

• view information on calls to/from the terminal

• view properties of the terminal and antenna

• set up the interfaces of the terminal

• upload software

• set up user rights (requires Administrator password)

• set up network user groups (requires Administrator password)

For information on how to use the web interface, see Using the web interface on page 57.

36 General

Chapter 3: Operating the system

Services and interfaces

The following table shows the possible combinations of services and interfaces, and which types of equipment can be used.

Interface on the terminal

Service

Phone/Fax LAN (PoE) ISDN

Circuit Switched

Packet Switched

SMS

3.1 kHz

Audio

Standard

Voice

Data, UDI

or RDI

Data

multi-user

Data

single-user

Analog

IP handset ISDN telephone

telephone

G3 Fax machine G3 Fax machine

Computer with analog modem

Analog

IP handset ISDN telephone

telephone

G4 fax machine or computer with ISDN modem

Computer

IP handset or Computer with web interface

Operating the system

a. Notes for TracPhone FB250:

UDI data is not available. In low elevations (< 20°), 3.1 kHz Audio is not available.

General 37

Chapter 3: Operating the system

Using a phone or fax machine

Available interfaces

Three types of voice equipment connect to the terminal: Standard analog phone or G3 fax machine: The terminal has two phone

connectors for connecting standard analog phones or fax machines. IP handset: The terminal has four LAN connectors with Power over Ethernet for

connecting IP handsets or other IP equipment. For information on the features and functions of the IP handset, refer to the user manual for the handset.

ISDN phone or G4 fax machine: The terminal has one ISDN connector for connecting an ISDN phone, a modem or a fax machine. Note that only TracPhone FB500 supports G4 fax (UDI).

Phone/Fax 1 Phone/Fax 2 ISDN LAN

For information on how to connect to the interfaces, see the installation manual for the TracPhone FB500 and TracPhone FB250 systems.

38 Using a phone or fax machine

Chapter 3: Operating the system

Selecting the call type

Definition

The phone connection can use one of the following call types:

• Standard Voice, which is a low-tariff voice connection compressed to

4.0 kbps,

• 3.1 kHz Audio, which is a high quality connection used for Premium Voice,

G.3 fax or analog modem,

• UDI or RDI (only on ISDN interface), which is used for G4 fax or data.

In the web interface you can set up which type of connection to use by default when you make or receive a call from the Phone/Fax or ISDN interface or from an IP handset connected to the LAN interface.

When connecting a fax or a modem to the Phone/Fax interface you must use

3.1 kHz Audio. Example: If you always have a fax connected to the same Phone/Fax

interface you can set this interface to 3.1 kHz Audio only. This will mean that if an incoming Standard Voice call is received, this Phone/Fax interface will not ring.

When connecting a G4 fax or a modem to the ISDN interface in the TracPhone FB500 system you must use UDI.

Note

UDI and RDI are not available with the TracPhone FB250 system, so you cannot connect a G4 fax machine nor a modem to the ISDN interface on the TracPhone FB250 system.

Selecting the default outgoing call type

To select the default call type for outgoing calls, do as follows:

• ISDN. Select the call type in the web interface under SETTINGS > ISDN.

For further information, see Configuring the ISDN interface on page 92.

• Phone/Fax. Select the call type for each port in the web interface under

SETTINGS > Phone/Fax.

Operating the system

Using a phone or fax machine 39

Chapter 3: Operating the system

For further information, see Configuring the Phone/Fax interface on page 90.

• IP handset. Select the call type for each handset in the web interface under

SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 108.

Overriding the default outgoing call type

To override the default setting for a specific outgoing call, do as follows:

•To use Standard Voice for the call, dial 1* before the number.

•To use 3.1 kHz Audio for the call, dial 2* before the number.

Example: To make a call to the number +45 39558800, forcing the

connection to use Standard Voice, dial 1* 0045 39558800 followed by # if calling from an analog or ISDN phone, or off-hook key if calling from an IP handset.

Note

40 Using a phone or fax machine

This will not change the default call type, only the type used for the ongoing call.

Chapter 3: Operating the system

Phone numbers for incoming 3.1 kHz Audio and Standard Voice

3.1 kHz Audio and Standard Voice have separate phone numbers. This way, a person calling a phone connected to the terminal can select whether to use

3.1 kHz Audio or Standard Voice, simply by using the dedicated phone number.

Note

If the mobile numbers are listed in the web interface, you can look them up as follows:

Connect a computer, access the web interface and select PHONE BOOK >

Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 75.

If the mobile numbers are not available in the web interface, refer to your airtime subscription.

Note

For information on how to make a call to the terminal, see Making a call to the terminal on page 44.

The call type you are using must be selected in the web interface (refer to the next section).

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

Selecting the incoming call type

To select which call types are accepted for an incoming call, use a computer and the web interface.

• ISDN. Select the call type under SETTINGS > ISDN.

For further information, see Configuring the ISDN interface on page 92.

• Phone/Fax. Select the call type for each port under SETTINGS > Phone/Fax.

For further information, see Configuring the Phone/Fax interface on page 90.

• IP handset. Select the call type for each handset in the web interface under

SETTINGS > IP Handset > Call settings. For further information, see Setting the call types for IP handsets on page 108.

Operating the system

Using a phone or fax machine 41

Chapter 3: Operating the system

Making or receiving a phone call

Analog phone, ISDN phone or IP handset

There are different methods for activating a call, depending on the type of phone:

• Analog phone or ISDN phone: Dial # after the number.

• IP handset: Press the off-hook key after the number.

Making a call

First connect your phone to the relevant interface. For further information, see the Installation Manual.

You have different options for making a call:

• Short Dial. If the number is in the phone book of the terminal, you can use the Short Dial number, which is found in the first column of the phone book in the web interface. See Short dial on page 73.

Simply dial 00 <Short Dial> followed by # or off-hook key. Example: To call entry number 4 in the phone book,

dial 004 followed by # or off-hook key.

• Manual Dial. To make a call, dial

00 <country code> <phone number> followed by # or off-hook key. Example: To call the number +45 39558800 from an analog or ISDN

phone, dial 00 45 39558800 #

• Call from phone book or call log (only IP handset).

• Enter the phone book of the IP handset, scroll to the wanted number

and press the off-hook key, or

• press the off-hook key from the main screen to display the latest calls

in the call log. Then scroll to the wanted number and press the offhook key again. Note that this is the call log of the IP handset, not of the terminal.

42 Using a phone or fax machine

Chapter 3: Operating the system

If there was an error establishing the connection, refer to the Troubleshooting Guide on page 157.

If you are using the IP handset, the handset may show an error message. Depending on the type of error, the web interface may also show an error message. See Viewing the Event list or the Event log on page 150.

Receiving a call

To be able to receive a call, the phone must be connected to the relevant interface on the terminal.

By default, all devices connected to the Phone/Fax interface, the ISDN interface or the LAN (PoE) interface will ring when one of the mobile numbers is called. Note, however, that this depends on the call type settings. Refer to Selecting the incoming call type on page 41.

Call log

Information of missed calls is stored in the call log of the terminal. You can view the call log in the web interface under CALLS. For further information, see Viewing the lists of calls on page 77.

Operating the system

Using a phone or fax machine 43

Chapter 3: Operating the system

Making a call to the terminal

To make a call to a phone connected to the terminal, dial

+ <Mobile number>

• + is the prefix used in front of the country code for international calls.

• Mobile number. The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows:

Connect a computer, access the web interface and select PHONE BOOK >

Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 75.

If the mobile numbers are not available in the web interface, refer to your airtime subscription.

Note

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

44 Using a phone or fax machine

Chapter 3: Operating the system

Dialing functions

Special-purpose numbers

There are a number of dialing functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal.

Number Function

0 * followed by # or off-hook key Redial last called number on this interface.

00 * followed by # or off-hook key Redial last answered call on this interface.

Note: If the last answered number is an unlisted number, you will not be allowed to dial back.

00 followed by one of the numbers 1-199 and # or off-hook key

0300 followed by # or off-hook key Local call broadcast to both analog phones.

Short dial phone numbers in phone book.

Operating the system

0 followed by one of the numbers 301-302 and # or off-hook key

0400 followed by # or off-hook key Local call broadcast to all ISDN phones.

0 followed by one of the numbers 401-402 and # or off-hook key

0500 followed by # or off-hook key Local call broadcast to all IP handsets.

0 followed by one of the numbers 501-516 and # or off-hook key

0900 followed by # or off-hook key Local call broadcast to all handsets.

Using a phone or fax machine 45

Local call to analog phone.

Local call to ISDN phone.

Local call to IP handset.

Chapter 3: Operating the system

Dialing prefixes

Apart from the numbers above, the terminal uses the following dialing prefixes:

• 1* before the phone number will force the connection to use Standard Voice.

• 2* before the phone number will force the connection to use 3.1 kHz Audio.

• #31# before the phone number will hide the callers phone number to the recipient.

• *31# before the phone number will show the callers phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number.

• R is used during a call to indicate that the following key-presses should activate a supplementary services function. The supplementary services functions supported by the terminal are described in the subsequent sections.

Making local phone calls

You can make local calls between various phones connected to the terminal.

Local phone numbers always start with 0.

For an overview of the numbers, see Special-purpose numbers on page 45.

To make a local call, dial <local number> followed by # or off-hook key.

Local numbers of analog phones, ISDN phones and IP handsets are assigned according to the table in Special-purpose numbers on page 45. Note that if you are using local numbers for ISDN devices, the numbers must be programmed in the devices. For further information refer to the documentation for your ISDN device.

46 Using a phone or fax machine

Handling waiting calls

Chapter 3: Operating the system

Note

During a call, if a second party attempts to make contact with you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released after a time out period.

In the web interface you can enable or disable the call waiting indication. For further information, see Call waiting on page 100.

When you receive a Call Waiting indication, you have the following options:

If you want to: Do as follows:

Clear the current call, and accept the waiting call.

Hold the current call, and accept the waiting call.

Ignore the waiting call. Take no action.

Reject the waiting call. Press R 0 #, within the time out period.

The phone must have an R key to be able to use these functions.

Press R 1 #, within the time out period.

Press R 2 #, within the time out period.

Operating the system

Note

The BGAN system only supports one external call at a time.

Using a phone or fax machine 47

Chapter 3: Operating the system

Holding a call

Note

During a call, you may place the initial call on hold while another call is made.

If you want to: Do as follows:

Place a call on hold. Press R 2 #.

Place the existing call on hold and establish a new call.

Shuttle between the two calls.

Clear the held call, if no waiting call exists.

Clear an active call and return to the held call.

The phone must have an R key to be able to use these functions.

Press R and dial the second phone number followed by #.

Press R 2 # (irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting.)

Press R 0 #.

Press R 1 #. Note that this is only possible if no waiting call exists.

Note

48 Using a phone or fax machine

The BGAN system only supports one external call at a time.

Transferring a call

Chapter 3: Operating the system

Note

When you receive a call, you can transfer this call to another phone connected to the terminal.

To transfer the incoming call to another phone or headset, do as follows:

1. Press R 4 * <local number> #.

2. You now have two options.

Note

The phone must have an R key to be able to use these functions.

The phone with the local number you dialed starts to ring.

• Hang up. The phone or headset you transferred the call to continues to ring. When the call is answered, a connection is established between the initial caller and the new recipient.

• Do not hang up. When the new recipient answers, you can have a conversation before hanging up. When you hang up, the call is handed over to the initial caller.

The BGAN system only supports one external call at a time.

Operating the system

Using a phone or fax machine 49

Chapter 3: Operating the system

Sending or receiving a fax message

Handling delays

When sending or receiving fax messages over satellite, both fax units must be capable of handling longer delays without timing out. Some fax machines have an Overseas mode, which enables the unit to handle the long delays.

Sending a fax message from the terminal

Note

The fax machine must be connected to the Phone/Fax interface or the ISDN interface of the terminal. Refer to the installation manual.

3.1 kHz Audio must be used for an analog fax machine. Refer to Selecting the default outgoing call type on page 39.

UDI must be used for an ISDN G4 fax machine, Note that this is not possible in a TracPhone FB250 system. Refer to Configuring the ISDN interface on page 92.

To send a fax from a fax machine connected to the terminal, dial

00 <country code> <phone number> # Example: To send a fax to the number +45 39558888,

If the default setting in the web interface is not 3.1 kHz Audio, you can dial 2 * before the number, to force the connection to use 3.1 kHz Audio. For further information, see Overriding the default outgoing call type on page 40.

dial 00 45 39558888 #

50 Using a phone or fax machine

Chapter 3: Operating the system

Sending a fax message to the terminal

To send a fax message to the terminal, dial

+ <Mobile number> #

• + is the prefix used in front of the country code for international calls.

• Mobile number. The first part of the mobile number is always 870, which is

the “country code” for the BGAN system. Use the 3.1 kHz mobile number if you are calling a G3 fax and the UDI number if you are calling an ISDN G4 fax connected to the terminal. If the mobile numbers are listed in the web interface, you can look them up as follows:

Connect a computer, access the web interface and select PHONE BOOK >

Mobile numbers. For further information, see Viewing and editing the mobile numbers on page 75.

If the mobile numbers are not available in the web interface, refer to your airtime subscription.

Note

There are four mobile numbers, one for 3.1 kHz Audio, one for Standard Voice, one for UDI and one for RDI.

Receiving a fax message

Operating the system

An analog fax machine connected to the terminal can only receive a fax with

3.1 kHz Audio. Refer to Selecting the incoming call type on page 41.

An ISDN G4 fax machine connected to the TracPhone FB500 terminal can only receive a fax with UDI. TracPhone FB250 does not support UDI and cannot be used with a G4 fax machine.

Using a phone or fax machine 51

Chapter 3: Operating the system

Using a computer

Interfaces

The terminal has four LAN connectors for connecting computers or other LAN equipment.

For information on how to connect to the interfaces, see the installation manual for the TracPhone FB500 and TracPhone FB250 systems.

Standard or Streaming data on LAN

Definition

The BGAN network supports different classes of data connection to the Internet. The main classes are Standard data and Streaming data.

•Using a Standard data connection, several users can share the data

connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received.

•Using a Streaming data connection, you get an exclusive, high-priority

connection, ensuring seamless transfer of data. This type of connection is

52 Using a computer

Chapter 3: Operating the system

ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge).

Note

For optimum performance it is important that you select the right traffic class when defining profiles for your connection.

You can set up various types of connection using the profiles and traffic flow filters. For further information, see Using profiles on page 139 and Using traffic flow filters on page 143.

Setting up and activating a Streaming connection

The TracPhone FB250 system supports 32, 64 and 128 kbps Streaming.

The TracPhone FB500 system supports 32, 64, 128 and 256 kbps Streaming.

Note

By default, any data connection on the terminal is a Standard data connection.

If you want to set up a Streaming connection, select a Streaming profile when setting up your network user group. See Managing LAN network users on page 111.

To start or stop a Streaming session on the LAN interface, do as follows:

You may have difficulties establishing the fastest Streaming connection if you are located close to the edges of the satellite beam. 256 kbps Streaming on TracPhone FB500 and 128 kbps Streaming on TracPhone FB250 normally require an elevation angle of more than 15 degrees.

Operating the system

1. Access the web interface.

2. In the Dashboard, locate the field STREAMING PROFILES ON LAN.

3. Click the Start or Stop link of the relevant Streaming profile.

Note

If another primary profile is active you must stop it before you can start your new profile.

Note

When running a Streaming session you are charged for the time you are connected. A started Streaming session will stay active until you stop it.

Using a computer 53

Chapter 3: Operating the system

For further information, see Using profiles on page 139 and Setting up the network user groups on page 113.

Working with network groups

The LAN users of the TracPhone system can be organized in network user groups with different setup and different access rights.

Users can only see and start/stop profiles configured for their own network user group.

Using the built-in web interface with an Administrator password you can configure the network user groups and network devices.

For further information, see Managing LAN network users on page 111.

54 Using a computer

Chapter 3: Operating the system

Using the IP handset

You can use the IP handset as user interface for the TracPhone system as well as for making calls or sending SMS messages.

The IP handset has a dedicated menu for the TracPhone system.

For information on how to start up the IP handset, see Connecting the IP handset on page 24.

For further information on how to use the IP handset, refer to the IP Handset User Manual.

What’s next?

This chapter has described the basics of how to use the TracPhone system.

The following chapter, Using the web interface, describes how to use the builtin web interface for setting up and using the system.

Operating the system

Using the IP handset 55

Chapter 3: Operating the system

56 What’s next?

Chapter 4

Using the web interface 4

In this chapter

This chapter describes how to use the web interface to operate, set up and configure your TracPhone system.

Introduction

The web interface

What is the web interface?

The web interface is built into the terminal, and is used for operating, setting up and configuring the system.

You can access the web interface from a computer with a standard Internet browser. Internet Explorer 6.0, Mozilla Firefox 1.0 and Apple Safari 2.0 were tested successfully with the web interface. You may be able to use other browser versions as well.

Connecting

Connect your computer to the terminal, using the LAN interface. For information on how to connect to the LAN interface, see the installation manual.

To access the web interface, an Internet browser must be installed on the computer.

Using the web interface

Chapter 4: Using the web interface

Browser settings

If you are connecting your computer using the LAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface.

Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information.

To disable the use of a Proxy server completely, do as follows:

Note

1. In Microsoft Internet Explorer, select Tools > Internet Options >

The following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different.

Connections > LAN Settings.

58 Introduction

Chapter 4: Using the web interface

2. Uncheck the box labeled Use a proxy server for your LAN.

3. Click OK.

When the proxy server settings are disabled, close your browser.

You may need to change this setting back on return to your Internet connection.

Introduction 59

Using the web interface

Chapter 4: Using the web interface

Accessing and navigating the web interface

Accessing the web interface

To access the web interface, do as follows:

1. Connect your computer to the terminal.

2. Start up the terminal.

For further information, see Getting started on page 19.

3. Open your browser and enter the IP address of the terminal.

The standard IP address is 192.168.0.1.

Note

If the IP address is changed and you do not have the new address, you can temporarily set the IP address to the default value by pressing the Reset button next to the SIM slot in the connector panel of the terminal. You can then access the web interface and change the IP address.

Note that if you do not change the IP address, the default IP address will only be valid until the terminal is powered off. Then the terminal returns to the IP address from before the Reset button was pressed.

For further information on the Reset button, see Reset button on page 180.

60 Introduction

Chapter 4: Using the web interface

Overview of the web interface

When the web interface opens, the title bar shows the name of the product.

Note

If no antenna is connected, the web interface will assume that the system is a TracPhone FB500 system.

The web interface consists of the following sections.

Title bar

Status field

Navigation pane

Icon bar Contents section

Using the web interface

•The navigation pane holds the main menu. Clicking an item in the menu

opens a submenu in the navigation pane or a new page in the contents section.

•The status field shows the signal strength.

•The icon bar shows icons for new SMS messages and for active events,

when relevant. For explanations of the icons, see the next section, Icons in the icon bar.

•The contents section shows the page selected in the navigation pane. This

section is used for viewing or changing settings, or for performing actions.

Introduction 61

Chapter 4: Using the web interface

Icons in the icon bar

The following icons may appear in the icon bar in the web interface:

Icon Explanation

A new SMS message, or information of Voice mail, has arrived.

Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 82.

An event is active.

Click the icon to see a list of active events. For explanations of the event messages, see List of events on page 168.

Note that this icon will remain in the icon bar as long as the event is still active.

Navigating the web interface

• To expand a menu, click the menu in the navigation pane.

• To access status and settings, click the relevant subject in the navigation

pane or click the relevant icon in the icon bar. The status or settings are displayed in the contents section.

• To see the site map, click SITE MAP in the navigation pane. Click on items

in the site map to go directly to the relevant location.

62 Introduction

Chapter 4: Using the web interface

Entering the SIM PIN in the web interface

Note

If a computer is connected when you start up the terminal, you can access the web interface and enter the SIM PIN here.

If your SIM card requires a PIN, and the PIN has not yet been entered: When you access the web interface, it opens on the PIN page. Until you enter the PIN you can only upload software and view the Dashboard. Access to all other parts of the web interface requires a PIN.

You may not have to enter a SIM PIN to access the terminal. This depends on whether or not the use of a SIM PIN is enabled on your SIM card.

Using the web interface

Type in the PIN and click OK.

If you enter a wrong PIN 3 times you are asked for a PUK (PIN Unblocking Key). For further information, see Wrong PIN on page 29.

If the PIN has already been entered in the terminal, or the PIN is disabled, the web interface goes directly to the Dashboard at start-up.

Entering the SIM PIN in the web interface 63

Chapter 4: Using the web interface

When the correct PIN is entered, the web interface opens the Dashboard and is ready for use.

Note

Some parts of the web interface may be greyed out if the user permissions are limited. For information on how to set up user permissions, see Setting up user permissions on page 146.

64 Entering the SIM PIN in the web interface

Chapter 4: Using the web interface

Using the Dashboard

Overview

The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna.

Using the web interface

Using the Dashboard 65

Chapter 4: Using the web interface

Properties

The PROPERTIES section of the DASHBOARD shows the following information:

• Airtime provider. The name of your Airtime Provider.

• GPS position. The GPS position of your TracPhone system.

Note

• Status. The status of the terminal and antenna.

Examples of status information are: Scanning, Ready and Data active.

• Satellite selection. The satellite selected for logon. For further information,

see Selecting the preferred BGAN satellite on page 131.

• Unit serial number. The serial number of the terminal.

• Software version. The version of the software embedded in the terminal.

• Local IP address. The local IP address of the terminal. This is the IP

address used to access the terminal from a device connected to the terminal.

• IMEI number. The IMEI number (International Mobile Equipment Identity)

of the terminal. This is a unique number that identifies your terminal.

• MAC address for the LAN interface in the terminal.

• Antenna. The type of antenna connected to the terminal, and the status of

the antenna.

In some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS acquired. This means that the GPS position is received, but the user is not allowed to see it.

This also applies if the TracPhone is not yet registered on the BGAN network, but the GPS position is received.

66 Using the Dashboard

Chapter 4: Using the web interface

Managing data sessions

Overview

Data sessions are displayed under PROFILES ON LAN or STREAMING PROFILES ON LAN at the bottom of the Dashboard.

• Primary profiles are listed in the left side and secondary profiles (if any) are listed to the right.

• Profiles that are currently active are displayed as a link with the text “Stop <name of profile>”.

• Profiles that are ready to be activated are displayed as a link with the text “Start <name of profile>”.

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Start/stop a Streaming session on the LAN interface

Note

Before starting a Streaming session, make sure you have set up a Streaming profile for your user group in the SETTINGS > LAN > Network user groups page.

To start or stop a Streaming session, click the link with the name of your Streaming profile under STREAMING PROFILES ON LAN.

Note that if another primary profile is active you must stop it before you can start your new profile!

If a primary profile is already active, your new profile will not appear as a link but as plain text. The active primary profile is displayed as a link with the text “Stop <name of profile>”. Click this link first to stop the active profile. Then click your new profile, which is now displayed as a link.

Important

If you have selected a Streaming connection as your primary profile, the LAN interface will be running a Streaming connection until you stop it or disconnect the interface. However, if you select one or more secondary profiles, you can set up your traffic flow filter so that it will only use the Streaming profile for certain types of traffic.

For information on setup of the network user groups, see Managing LAN

network users on page 111. For information on how to set up a profile, see Using profiles on page 139.

Note

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Start/stop Standard data on the LAN interface

By default, Standard data is always activated on the terminal. If you only want Standard data to be activated when you have specifically enabled it, you can disable automatic activation using the SETTINGS > LAN > Network user groups page.

When automatic activation is disabled in the Network user groups page, you can manually start/stop your Standard data profile from the Dashboard by clicking Start <name of profile> or Stop <name of profile> under PROFILES ON LAN at the bottom of the page.

Note

If another primary profile is active you must stop it before you can start your new profile.

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Viewing information on calls and data sessions

The following sections in the Dashboard show information on calls and data sessions.

• ONGOING CALLS is a list of calls that are currently active. The list shows the

call type and the time connected for each call.

• ONGOING DATA SESSIONS is a list of data profiles that are currently active,

including the IP address that is assigned to each profile.

• SESSIONS TOTAL lists the totals for each connection. The list shows the

time connected for voice and Streaming data, and MB transferred for Standard data.

The counters show totals for connections since the counters were last cleared.

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Using the phone book

General usage

Overview

In the phone book you can:

• Look up phone numbers.

• Look up short dial numbers for easy dialing from a handset.

• Modify or delete existing names and phone numbers, or enter new names and phone numbers.

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Chapter 4: Using the web interface

Accessing the phone book

To access the phone book, select PHONE BOOK from the left navigation pane.

The phone book shows all entries with entry number, name and phone number. Empty place holders are also included.

To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.

The phone book holds 199 entries divided into subpages. To select the subpages you want, click the relevant link at the bottom of the page.

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Short dial

The entry number in the phone book is the Short dial number. When making a call from the terminal you can use this number instead of dialing the entire phone number.

Simply dial 00 <short dial> followed by # or off-hook key. Example: To call the third entry in the phone book from an analog phone,

take the phone off hook and dial 003 #.

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Editing phone book entries

Adding a new entry

To add a new entry, do as follows:

1. In the phone book, locate the empty entry number where you want to add

the new phone number and click New.

2. Type in the name and phone number of the new entry and click Save entry.

The new name and number are now listed at the specified entry number in the phone book.

Modifying an entry in the phone book

To modify an entry, do as follows:

1. In the phone book, click Edit next to the entry you want to modify.

2. Modify the name or number as wanted and click Save entry. The name and/or number in the selected entry is now replaced with the

new information.

Deleting an entry in the phone book

To delete an entry, click Delete next to the entry you want to delete.

Deleting all entries in the phone book

To delete all the entries in the phone book, click Delete all entries in phone book at the bottom of the PHONE BOOK page.

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Viewing and editing the mobile numbers

To view the mobile numbers

To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane. The mobile numbers are the phone

numbers to use when making a call to the terminal.

Note

These numbers are not listed at delivery. The user must enter the numbers received from the Airtime Provider.

To enter or edit the mobile numbers

Using the web interface

To enter or edit the mobile numbers, click Edit at the bottom of the page, type in the numbers received from your Airtime Provider and click OK.

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Using the Call log

Note

If power to the terminal is interrupted, all information on calls since last power up is lost. This could mean that you will be charged for more calls than the number of calls registered in the call log.

Information on total usage

To enter the CALLS page select CALLS from the left navigation pane. The CALLS page contains information on usage for circuit switched connections.

For an explanation of the circuit switched services, see Circuit switched (dialed) service on page 15.

The listed information includes:

• Time connected using Standard Voice and

• time connected using 3.1 kHz Audio.

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Exporting the call log

The system logs all calls and data sessions. For information on how to view the lists of calls and data sessions, see the next section.

To export the entire call log to a file, do as follows:

1. In the CALLS page, click the link Export call log to file.

2. Browse to the location where you want to save the log.

3. Click OK.

Viewing the lists of calls

To see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS page:

• Outgoing calls shows the start time, receiving end phone number,

duration, type (Standard or 3.1 kHz Audio) and estimated charge of each outgoing call.

• Received calls shows the start time, calling phone number, duration and

type (Standard or 3.1 kHz Audio) of each incoming call.

• Missed calls shows the start time, calling phone number and type

(Standard or 3.1 kHz Audio) of each incoming call that was not received.

• Standard data sessions shows the start time, bytes in, bytes out and

estimated charge of each Standard data session.

• Streaming data sessions shows the start time, duration, type (Streaming

32, 64, 128 or 256 kbps) and estimated charge of each Streaming data session.

Using the web interface

Date and time is UTC time, received from the satellite.

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For information on the available types of service, see The BGAN services on page 14.

Note

The estimated charge is based on your entries under ADMINISTRATION > Call charges. KVH Industries does not take responsibility for the correctness of this estimated charge.

You can sort each of the lists by clicking the title of the column you wish to sort by.

If a list covers more than one page, you can click the relevant link at the bottom of the page, to go to another page.

When there are more than 100 calls in the total list, the oldest calls are automatically removed to make room for new calls.

78 Using the Call log

Handling SMS messages

Sending an SMS message

Chapter 4: Using the web interface

Important

To send an SMS message from the terminal, do as follows:

1. Click MESSAGES from the left navigation pane.

This page contains new incoming messages.

2. In the left navigation pane, click Write message.

If the terminal is not online when you attempt to send a message, the message is moved to the Outbox in stead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox.

To make sure a message has been sent, check that it has been moved to the Sent folder.

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3. Type in the message in the Write new message field. If the message text is too long for one SMS, the message is sent as two or

more SMS messages. The field below the message field shows the number of SMS messages used to send the message.

4. Type in the phone number in the Recipient field. Remember 00 and country code (e.g. 00 45 to call Denmark or 00 1 to call

USA).

5. Select whether or not you want Delivery notification for this SMS message. If you click Yes, the Status column in the Sent folder will show the status of

your message when it has been sent. You can set up delivery notification generally for all SMS messages. This

setting is used by default when you send a message. For further information, see Configuring message settings on page 84.

6. Click Send. The message is now sent and moved to the Sent folder.

Options for messages in the Outbox

Messages in the Outbox are messages that have not been sent, e.g. because the terminal was not online when you attempted to send the messages.

To access the Outbox, click MESSAGES > Outbox from the navigation pane.

You have the following options for messages in the Outbox:

• When the terminal is online, click Resend next to the message you want to send. When the Write message page opens, click Send.

The terminal now attempts to send the message again. To make sure the message has been sent, look in the Sent folder.

Note

• Click Delete next to a message to delete it.

• Click Delete all messages in Outbox to delete all the messages.

80 Handling SMS messages

The original message remains in the Outbox. When you have succeeded in sending the message you may want to delete it from the Outbox.

Chapter 4: Using the web interface

Options for messages in the Sent folder

The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane.

The Status column shows the status of each message, if you have selected Delivery notification when sending the message.

From the Sent folder you have the following options:

• Click Resend next to a message you want to send again.

When the Write message page opens, click Send. The terminal now attempts to send the message again. To make sure the

message has been sent, look in the Sent folder. There should now be two copies of the sent message.

• Click Forward next to a message you want to forward.

Type in the phone number of the new recipient and click Send. The terminal now attempts to send the message to the new recipient. To

make sure the message has been sent, look in the Sent folder.

• Click Delete next to a message to delete it.

• Click Delete all sent messages to delete all the messages.

Using the web interface

Sending an SMS message to the terminal

You can send an SMS message to the terminal e.g. from a mobile phone, using one of the mobile numbers for voice. Dial

+ <Mobile number>

The first part of the mobile number is always 870, which is the “country code” for the BGAN system. If the mobile numbers are listed in the web interface, you can look them up as follows:

Select PHONE BOOK > Mobile numbers. If the mobile numbers are not listed in the web interface, refer to your airtime subscription.

Note

There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice.

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Receiving a message

If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s).

Otherwise, to see new messages click MESSAGES from the left navigation pane.

The page shows new incoming messages.

Note

If the message is not an SMS message but information of voice mail, call your voice mail service number to hear the voice mail. To find your voice mail number, select MESSAGES > Message settings from the left navigation pane and locate the Voice mail number.

Note that the voice mail number is only shown if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription.

The terminal does not accept more than 100 incoming messages (including read and unread messages). If you have received 100 messages, you have to delete some of them in order to free space for new messages. Otherwise, the new messages are rejected.

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Options for new SMS messages

To see new messages, click MESSAGES from the left navigation pane.

Besides viewing the new messages, you have a number of options for what to do with each message:

• Click Read to move it to your Inbox containing read messages.

• Click Reply to reply to a message.

Then type in your reply and click Send. For information on how to include the original message in your reply, see Setting up the default message options on page 84.

• Click Forward to forward a message to someone.

Then type in the phone number in the Recipient field and click Send.

• If you want to move all the new messages, click Move all new messages to

Inbox.

Note

New messages cannot be deleted until they have been moved to the Inbox.

Options for SMS messages in the Inbox

The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages (refer to the previous section).

From the Inbox, you have the following options:

• Click Reply to reply to a message.

Then type in your reply and click Send. For information on how to include the original message in your reply, see Setting up the default message options on page 84.

• Click Forward to forward a message to someone.

Then type in the phone number in the Recipient field and click Send.

• Click Delete to delete the message.

• Click Delete all messages in Inbox to delete all read messages in the Inbox.

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Configuring message settings

Setting up the default message options

You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message on page 79.

Do as follows:

1. Select MESSAGES > Message settings from the left navigation pane.

2. If you want to include the original message when you reply, select Yes next to Include message in reply.

3. Select whether or not you want Delivery notification for SMS messages. If you click Yes, the Status column in the Sent folder will show the status of

your message when it has been sent.

4. Click Apply.

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Viewing or changing SMS service center number

The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card.

• To see the SMS service center number, select

MESSAGES > Message settings from the left navigation pane.

• To change the number, click Edit next to SMS service center, change the

number and click Save. Then click Apply to apply all changes in the page.

The SMS service center number is provided from your Airtime Provider.

Viewing the Voice mail number

The Voice mail number is the number you call to hear your incoming voice mails.

Note

To see the Voice mail number, select

MESSAGES > Message settings from the left navigation pane. The Voice mail number field shows the Voice mail number.

The Voice mail number is only listed if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription.

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Setting up the interfaces

The SETTINGS page (Antenna properties)

The SETTINGS page shows properties of the connected antenna and contains a field for enabling or disabling the L-Band interface on the terminal.

To access the SETTINGS page, select SETTINGS from the left navigation pane.

Enabling or disabling the L-Band interface

The L-Band interface is used for connecting a broadband receiver for reception of position data. To enable or disable the L-Band interface, do as follows:

1. In the L-BAND CONNECTOR field of the SETTINGS page, select Enable or Disable.

2. Click Apply.

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Configuring the LAN interface

Overview

The TracPhone terminal has 4 LAN connectors with PoE (Power over Ethernet).

The major part of the LAN parameters are set up in the network management pages. For information on these settings, refer to Managing LAN network users on page 111.

Caution! All connections to the LAN interface may be affected when

you change the settings below. This also includes your own current connection.

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KVH Industries FB500, FB250 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Safety summary 1

About the manual 2

Welcome

Introduction

In this chapter

Features and interfaces

Main units

TracPhone FB500/ TracPhone FB250

Units overview

TracPhone antennas

TracPhone terminal

IP handset and cradle

The Inmarsat BGAN system

What is BGAN?

The Inmarsat FleetBroadband service

Coverage

Overview of the BGAN FleetBroadband system

The BGAN services

Matrix of services and interfaces

What’s next?

In this chapter

Before you start

Operation at high temperatures

Getting started

Connector panel

Starting up the terminal

SIM card

Switching on the terminal

Connecting the IP handset

Power supply

Starting up the IP handset

Connecting a computer

Before connecting to the LAN interface

Connecting a computer to the LAN interface

Entering the SIM PIN for the terminal

Overview

Entering the PIN using a phone or IP handset

Entering the PIN using the web interface

Registering on the BGAN network

Registration procedure

LED indications during the registration procedure

Making the first call

Introduction

Making a call from the terminal

Making a call to the terminal

Making a call from one terminal to another

What’s next?

In this chapter

General

Tools for setup and use

Operating the system

Services and interfaces

Using a phone or fax machine

Available interfaces

Selecting the call type

Making or receiving a phone call

Making a call to the terminal

Dialing functions

Sending or receiving a fax message

Using a computer

Interfaces

Standard or Streaming data on LAN

Working with network groups

Using the IP handset

What’s next?

In this chapter

Introduction

The web interface

Using the web interface

Accessing and navigating the web interface

Entering the SIM PIN in the web interface

Using the Dashboard

Overview

Properties

Managing data sessions

Using the phone book