This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or
in part in any form or by any means electronic, mechanical, photocopying, recording, or
otherwise without prior written permission of Kustom Signals, Inc.
Kustom Signals, Inc.
9652 Loiret Boulevard
Lenexa, KS 66219-2406
Sales: 1-800-4-KUSTOM (1-800-458-7866)
Sales Fax: 913-492-1703
Technical Support: 1-800-835-0156 or 1-620-431-2700
Web: www.kustomsignals.com
Important/Notable Information
While all of the information in this manual is important, there are some pieces of information
where special attention needs to be paid to avoid equipment damage, or specific information
needs to be emphasized. This information will be handled as follows:
IMPORTANT
Indicates an operating procedure, practice, or condition that, if
not strictly followed, may cause equipment damage.
Note: Indicates additional information or emphasizes a topic related to the subject
being discussed.
Field Service
Kustom Signals, Inc. can provide field service for start-up assistance, training, maintenance,
and replacement/spare parts for new and existing equipment.
Contact a Kustom Signals, Inc. technical support representative by calling 1-800-835-0156 or
1-620-431-2700.
Careful Placement of Components
Care should be taken when considering the placement of components. This is especially
important with components that will be worn by the officer (i.e., the wireless audio transmitter).
WARNING
Placement of items on the duty belt can restrict ready access to
important equipment.
The location of the wireless audio transmitter or any other
device provided with this system that is carried on the officer’s
person should be chosen with great care and consideration.
After a location is chosen, the officer should test access to and
practice drawing primary items, such as service firearms and
secondary defense devices such as aerosol subject restraint,
batons, and electronic control devices, etc. Proper operation of
handheld radios and other signaling devices should also be
tested as should access to handcuffs and other restraining
devices.
Take Appropriate Steps When Drilling Holes
Some installations may require the technician to drill a hole or holes in the vehicle. In these
cases, the technician should verify prior to drilling that drilling through a panel will not result in
damage to any component behind the panel being drilled.
CAUTION
Once the hole has been drilled, when the technician is installing the component, they need to
be sure that the hole is completely sealed. Sealing the hole will prevent fumes from outside of
the vehicle from entering the passenger compartment.
Manual Part Number:
006-1219-00 Rev. 0
The technician should make sure that the mounting location will
not result in other components being damaged during the
installation, such as when drilling the pilot holes.
If holes are drilled, the technician must be sure that the holes are
completely sealed prior to returning the vehicle to the customer.
Figure 8-1. Wi-Fi Signal Strength Indicator .......................................................................... 8-1
Figure 8-2. Example Starting File Transfer Session Message ............................................. 8-1
Figure 8-3. Example File Transfer Messages ...................................................................... 8-2
Figure 8-4. Example File Transfer Finished Message .......................................................... 8-2
Figure 8-5. Example File Transfer Failed Message ............................................................. 8-2
Digital Eyewitness® HD
In-Car Video System
vi Manual Part Number:
006-1219-00 Rev. 0
Product Description
Chapter 1
Product Description
General Description
This installation manual is intended to provide the installation technician with easy to follow
instructions for installing a Digital Eyewitness® HD in-car video system. The manual is divided
into chapters, each of which provides a set of instructions for installing a specific portion of the
system.
This chapter provides the installer with high-level product information for the Eyewitness® HD
in-car video system.
The Eyewitness® HD is available as a base system package, and may be upgraded with many
additional features. A detailed list of the basic Eyewitness® HD package and the additional
features will be covered on the following pages.
IMPORTANT
This manual is laid out in a component-by-component format.
The technician does not have to install components in the same
order that they appear in the manual. For example, the
technician may want to install the Tablet Monitor Controller
(TMC) prior to the DVR, even though the DVR information
appears first in the manual. All components should be installed
and cables routed prior to installing the vehicle trim panels.
Basic Digital Eyewitness® HD System
The base Eyewitness® HD system is comprised of the following components:
Digital Video Recorder (DVR)
64 GB removable hard drive
Forward facing High Definition camera
Either a Tablet Monitor Controller (TMC), or Mobile Data Computer (MDC) interface
MDC Controller (if equipped with MDC)
Standalone In-Car Microphone (ICM)
Wireless audio transmitter (radio)/docking station
DVR mounting kit
Cabling
Camera/wireless audio transmitter (radio) base combination mount
Manual Part Number:
006-1219-00 Rev. 0
1–1 Digital Eyewitness® HD
In-Car Video System
Product Description
Optional Eyewitness® HD System Components
The Eyewitness® HD system may be ordered in many configurations that may include any of
the following components:
Internal 64 GB hard drive (in addition to the removable hard drive – required for
background recording)
Dual wireless audio transmitter (radio)/docking station
Mobile Data Computer (MDC) control (in addition to, or instead of, the 7-inch display)
Radar interface
Window mount or visor mount for primary standalone HD camera (forward facing)
Additional rear seat mounted SD camera with integrated in-car microphone (standalone
in-car microphone (ICM) is not included if rear seat mounted SD camera is ordered)
Additional HD camera or cameras (up to three (3) total) with either a windshield mount
or visor mount
GPS
File transfer (both wired and wireless 5.0 GHz antenna kit options are available)
Ignition modification (used to power the system on when the vehicle ignition key is
turned to the run position)
Digital Eyewitness® HD
In-Car Video System
1–2 Manual Part Number:
006-1219-00 Rev. 0
Product Description
Checking the Order
Prior to beginning the installation of the system, the technician should check the items received
against the original order and packing slip. If any items are missing, please notify Kustom
Signals, Inc. at 1-800-835-0156 or 1-620-431-2700.
When the box is opened, the installer will find an installation guide that is a useful reference
tool during the installation. Beneath the installation guide the installer will find that the box has
three (3) foam trays that hold the various components:
The top tray contains most of the cables that are needed for the system.
Note: Each cable has a color-coded tag at the DVR end of the cable that matches a
color key on the rear of the DVR. When installing the cables, the cables should
be routed so the labeled end of the cable is at the DVR.
Figure 1-1. Example Top Tray
The middle tray contains the Tablet Monitor Controller (TMC) (if applicable), cameras,
wireless transmitter, the associated mounting hardware and the Expanse transmitter
antenna.
Figure 1-2. Example Middle Tray
The bottom tray contains the DVR, GPS antenna (optional), and Wi-Fi antennas
(optional) and the associated mounting hardware for these components.
Manual Part Number:
006-1219-00 Rev. 0
Figure 1-3. Example Bottom Tray
1–3 Digital Eyewitness® HD
In-Car Video System
Product Description
Installer Qualifications
Only persons who have been properly trained and hold the appropriate qualifications should
attempt to install the Digital Eyewitness® HD in-car video system or any of its components.
WARNING
Before installing, adjusting, or servicing any system
components, the technician should make themselves familiar
with the system and the electrical cabling requirements of the
system.
These instructions have been organized to allow quick access to the information needed for
the proper installation of the Digital Eyewitness® HD system. Critical details for each step in
the procedure will be presented with each step, when needed.
The technician is encouraged to read through the detailed instructions at least once – even if
the technician has previous installation experience on the Eyewitness® systems. As Kustom
Signals, Inc. continues to enhance the product, some modifications have been made to some
of the installation procedures that were presented in the past.
Order of Installation
Kustom Signals, Inc. recommends that the installer follow the following sequence when
installing the Eyewitness® HD system.
IMPORTANT
When selecting the mounting locations for the various
components, the installer should be aware of how long the
cables are for each of the components and how those cables will
be routed. This will prevent having to relocate any components
later due to the cable not reaching the DVR.
1. Install the Tablet Monitor Controller (TMC) (if applicable).
2. Install the forward-facing HD camera/Expanse audio transmitter.
3. Install the standalone in-car microphone or optional rear seat SD camera/in-car
microphone.
4. Install the optional 2nd HD camera (if applicable).
5. Route the Accessory and Power cables.
6. Install the GPS antenna (if applicable).
7. Install the Wi-Fi antenna(s) (if applicable).
8. Route the remaining component cables to the DVR.
9. Install the DVR.
10. Perform the MDC configuration (if applicable).
IMPORTANT
This manual is laid out in a component-by-component format.
Kustom Signals, Inc., recommends that installers follow the
general order, although the order of individual components may
be altered slightly. All components should be installed and
cables routed, prior to installing the vehicle trim panels.
Prior to starting the installation, there are some steps that should be taken by the installer to
prepare for the installation.
Digital Eyewitness® HD
In-Car Video System
1–4 Manual Part Number:
006-1219-00 Rev. 0
Product Description
y
1. If the system was ordered with a mounting tab that glues to the windshield, the glue that
secures the mounting tab to the windshield must have at least two (2) hours to dry before
the camera is attached. This mounting tab must be installed at the beginning of the
installation to allow adequate time for the glue to cure. Failure to allow adequate drying
time may result in the bond failing at a later date. This would result in the camera falling
from the windshield, which could result in the camera detaching from the windshield and
creating officer safety issues.
2. If ball and socket mount is being used to mount the TMC, install the ball part of the mount,
using Loctite® Thread Locker Blue 242® on the threads of the ball prior to installing into
the bracket. This must be installed at the beginning of the installation to allow adequate
time for the Loctite® to setup. The Loctite® will setup in 10 minutes and fully cure in 24
hours. Failure to allow adequate drying time may result in the bond failing at a later date.
This could result in the ball coming loose from the TMC, which could result in difficulty
positioning the TMC.
3. Determine the mounting position of the DVR. This should be done prior to routing any
cables, to prevent having to re-route cables.
IMPORTANT
The fuse MUST NOT be installed in the fuse holder in the main
power connector until all other components and cables are
installed and connected. Failure to follow this recommendation
ma
result in damage to the system.
Protecting Against RFI (Radio Frequency Interference)
When installing the system, the following guidelines should be followed to help eliminate
interference that may affect the video signal, audio signal, or both:
1. All of the components of the Eyewitness® HD system should be mounted as far away
from the 2-way radio (and its amplifier) as possible.
2. All cables should be routed as far away from the 2-way radio cables as possible.
3. The antenna for the Expanse transmitter should be mounted as far away as possible from
the antenna for the 2-way radio.
4. The power cable’s ground connection should be connected directly to chassis ground, as
close to the negative post of the battery as possible.
5. The ferrite clamp should be installed on the controller cable near the controller.
6. The DVR chassis should be grounded properly to the vehicle chassis using the supplied
ground cable. It will be attached to the DVR chassis from the factory.
Note: To help ensure that radio interference is eliminated or minimized, it may be
helpful to consult with an experienced radio technician.
Manual Part Number:
006-1219-00 Rev. 0
1–5 Digital Eyewitness® HD
In-Car Video System
Product Description
Power/Ground Connection Requirements
The following steps MUST be followed to ensure proper operation of the Digital Eyewitness®
HD in-car video system.
1. A power tamer is included with the system and must be installed for the system to operate
properly . DO NOT substitute other models or manufacturers of similar devices. DO NOT
connect other equipment to the power tamer that is supplied with the Eyewitness® HD
system.
2. Main system power should be connected at the positive power lug at the main power
distribution block. If the main power distribution block does not have a positive power lug
available, the power lead may be connected to the positive post of the battery as a last
resort. On Ford Interceptor vehicles, a factory jumper harness is provided for these
connections.
3. Main system ground should be connected to chassis ground, as close to the negative
post of the battery as possible. On Ford Interceptor vehicles, a factory jumper harness is
provided for these connections.
IMPORTANT
Kustom Signals, Inc. strongly recommends against connecting
the ground lead directly to the negative post of the battery.
Kustom Signals, Inc. strongly recommends against cutting any
of the vehicle wiring.
Eyewitness® HD System Serial Numbers
Whenever service or technical assistance is required, contact a Kustom Signals’ customer
service representative by calling 1-800-835-0156 or 1-620-431-2700. The caller should be
prepared to provide the Serial Numbers for the system components requiring service.
The DVR serial number label is located on the rear panel of the DVR.
Model and
Serial Number
Location
Figure 1-4. Serial Number Location on the DVR
Digital Eyewitness® HD
In-Car Video System
1–6 Manual Part Number:
006-1219-00 Rev. 0
Product Description
The serial number label for the HD cameras will be located on the top of the camera housing.
Figure 1-5. HD Camera Serial Number Label
The serial number for the system monitor is located on the back of the monitor.
Figure 1-6. Monitor Serial Number Label
The serial number for the rear seat camera/ICM is located on the bottom surface of the
camera.
Figure 1-7. Rear Seat Camera Serial Number Label
Manual Part Number:
006-1219-00 Rev. 0
1–7 Digital Eyewitness® HD
In-Car Video System
Product Description
The serial number for the Expanse wireless audio base can be found on the bottom of the
base. Keep in mind that the base is typically installed face down, meaning that the bottom of
the base is actually facing the windshield of the vehicle.
Figure 1-8. Expanse Transmitter Base Serial Number Label
The serial number for the Expanse wireless audio transmitter is found on the back of the
device.
Figure 1-9. Expanse Transmitter Serial Number Label
Digital Eyewitness® HD
In-Car Video System
1–8 Manual Part Number:
006-1219-00 Rev. 0
Installing the Tablet Monitor Controller (TMC)
Chapter 2
Installing the Tablet Monitor Controller (TMC)
General Description
The Digital Eyewitness® HD in-car video system provides two monitor options:
Preparing the Tablet Monitor Controller (TMC) for the Ball and
Socket Mount Installation
The installer has some flexibility when installing the Eyewitness® HD system controller,
depending on the type of vehicle and the equipment in the vehicle.
IMPORTANT
Do not remove the protective film from the display until it is time
to hand the vehicle back to the customer. This will help protect
the display during installation.
Figure 2-1. Tablet Monitor Controller
The following items are needed to facilitate the installation:
1. Locate the TMC and place it face down on a soft surface, such as a lint-free towel.
2. Locate the TMC mounting hardware and set them aside.
3. Grab the ball stud that will be installed on the TMC mounting bracket. Apply Loctite®
Thread Locker Blue 242® to the threads.
4. Install and tighten the ball stud in the center mounting hole on the back side of the TMC
mounting plate, using a pair of pliers. Set the mounting plate aside. The Loctite® will
setup in 10 minutes and fully cure in 24 hours.
Figure 2-2. Ball Stud Installed in Display Mounting Plate
5. Identify and acquire the cable for the TMC. The cable is color coded on the DVR end.
6. Connect the TMC end of the Tablet Monitor Controller cable to the TMC and secure the
cable with the captive retaining screws.
Digital Eyewitness® HD
In-Car Video System
2–2 Manual Part Number:
006-1219-00 Rev. 0
Installing the Tablet Monitor Controller (TMC)
7. Once the TMC cable is secured to the TMC connector, route the TMC cable in the
molded channel on the back of the display.
Figure 2-3. Tablet Monitor Controller Cable Connection and Cable Routing
8. Grasp the TMC mounting plate by the plate, not the ball stud, and position it on the back
of the TMC so that the four (4) screw holes are visible.
Figure 2-4. Align the Display Mounting Plate with the Holes in the Display
9. Acquire the four (4) screws for the TMC mounting bracket. Hand start the screws in the
four (4) holes. Once all four (4) screws have been hand started, use a Phillips head
screw driver to tighten the screws.
Manual Part Number:
006-1219-00 Rev. 0
2–3 Digital Eyewitness® HD
In-Car Video System
Installing the Tablet Monitor Controller (TMC)
10. Locate the ferrite clamp for the TMC. Open the ferrite clamp and align it with the TMC
cable, just slightly below the bottom edge of the TMC.
11. Make sure that the TMC cable is resting in the slot then close and lock the ferrite clamp.
Figure 2-5. Ferrite Clamp Installation on Tablet Monitor Control Cable
12. Set the TMC assembly aside.
Tablet Monitor Controller Installation
The installer has some flexibility when installing the Eyewitness® HD system controller,
depending on the type of vehicle and the equipment in the vehicle.
IMPORTANT
Use the following criteria when determining where to install the display.
Airbag inflation zone
Officer safety
Line of sight
Critical vehicle controls
TMC Ball and Socket Mount
1. Once the mounting position for the mount has been established, position the mount
base and mark the positions for the three (3) mounting screws.
2. If possible, remove the panel that the mount will be attached to. This is done to prevent
damage to any wiring or other components behind the panel.
IMPORTANT
3. Install the mount base to the panel using the supplied self-tapping screws.
Do not remove the protective film from the display until it is time
to hand the vehicle back to the customer. This will help protect
the display during installation.
If it is not possible to remove the panel to drill the holes, prior to
drilling, make sure that any wiring or components that reside
behind the panel being drilled will not be damaged when drilling
the holes.
4. If the panel that the mount is being installed on was removed from the vehicle, reinstall
it at this time.
Digital Eyewitness® HD
In-Car Video System
2–4 Manual Part Number:
006-1219-00 Rev. 0
Installing the Tablet Monitor Controller (TMC)
5. Apply Loctite® Thread Locker Blue 242® to the threads of the flexible mount and then
thread the flexible mount into the desired threaded hole on the mount base. The
Loctite® will setup in 10 minutes and fully cure in 24 hours.
6. Tighten the 22mm jam nut against the mount base.
Figure 2-6. Display Mount Base
7. Loosen the knob on the dual ball mount receiver and insert the ball on the flexible
mount into one end of the receiver.
Figure 2-7. Dual Ball Mount Receiver
8. While holding the dual ball mount receiver in place with one hand, lift the display with
the other and insert the ball on the back of the display into the open end of the dual ball
mount receiver.
9. Tighten the knob on the dual ball mount receiver until it is just snug.
10. Adjust the display into the approximate viewing position and tighten the knob fully.
IMPORTANT
When adjusting the TMC, DO NOT grab the TMC to adjust the
position. Instead, grasp the flexible mount to adjust the
position, and then make final adjustments by loosening the dual
ball mount receiver to make the adjustment and then tighten the
dual ball mount receiver to secure it.
Manual Part Number:
006-1219-00 Rev. 0
2–5 Digital Eyewitness® HD
In-Car Video System
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