Kroy Europe Ltd K4710P, K4730P, K4760P, K4653P, K4652P User Manual

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kroy

www.kroyeurope.com

USER’S

MANUAL

K4710P, K4730P, K4760P K4652P, K4653P

Kroy Professional Series - Barcode, Label and Heat Shrink Tubing Printers

K4710 – 200dpi K4730 – 300dpi K4760 – 600dpi

K4652 – 200dpi K4653 – 300dpi

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©2011 Kroy Europe Ltd / TSC Auto ID Technology Co., Ltd, The copyright in this manual, the software and firmware in the printer described therein are owned by Kroy / TSC Auto ID Technology Co., Ltd, All rights reserved.

CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from the Monotype Corporation. Windows is a registered trademark of Microsoft Corporation. KROY is a trademark of Kroy LLC / Kroy Europe Ltd All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice and does not represent a commitment on the part of Kroy or TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the expressed written permission of Kroy or TSC Auto ID Technology Co.

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Agency Compliance and Approvals

CE CLASS A EN 55022:2006 +A1:2007 EN 55024:1998+A1:2001+A2:2003 EN 61000-4 SERIES REQULATIONS

FCC CFR Title 47 Part 15 Subpart B:2010-Section 15.107 and 15.109 ICES-003 Issue 4:2004 Class A

AS/NZS CISPR 22:2009 CLASS A

GB-4953-2001 GB9254-2008 (CLASS A) GB17625.1-2003

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，在这种情况下，可能需要用户对干扰采取切实可行的措施。

UL 60950-1(2nd Edition) CSA C22.2 No. 60950-1-07(2nd Edition)

EN 60950-1/A1:2010

IEC 60950-1/A1:2009 IEC 60950-1:2005(2nd Edition)

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Contents

1. Introduction ............................................ 1

1.1 Product Introduction ............................................................................... 1

1.2 Product Features ..................................................................................... 2

1.2.1 Printer standard features .............................................................. 2

1.2.2 Printer optional features ............................................................... 3

1.3 General Specification .............................................................................. 5

1.4 Print Specifications ................................................................................. 5 

1.5 Ribbon Specifications ............................................................................. 6 

1.6 Media Specifications ............................................................................... 7

2. Operations Overview ..................................... 9

2.1 Unpacking and Inspection ...................................................................... 9 

2.2 Printer Overview .................................................................................... 10

2.2.1 Front View .................................................................................... 10

2.2.2 Interior view .................................................................................. 11

2.2.3 Rear View...................................................................................... 12

2.3 Operator Controls .................................................................................. 14

2.3.1 Front Panel Display ..................................................................... 14

2.3.2 LED Indicators ............................................................................. 14

2.3.3 Front Panel Keys ......................................................................... 15

2.4 Setting up the Printer ............................................................................ 15

2.5 Loading Ribbon ...................................................................................... 16

2.5.1 Loading Ribbon ........................................................................... 16

2.5.2 Remove Used Ribbon .................................................................. 19

2.6 Loading the Media ................................................................................. 20

2.6.1 Loading the Media ....................................................................... 20

2.6.2 Loading Fan-fold Labels ............................................................. 24

2.6.3 Loading Media in Peel-off Mode (Option) .................................. 26

2.6.4 Remove Liner from Internal Rewind (Option) ............................ 28

2.6.5 Loading Media in Rewind Liner with Label Mode (Option) ...... 29

2.6.6 Remove Labels from Internal Rewind (Option) ......................... 31

2.7 Adjustment Knob ................................................................................... 32

2.7.1 Print head Pressure Adjustment Knob ...................................... 32

2.7.2 Print Head Burn Line Adjustment Knob

..................................... 32

2.8 Using the Keyboard with PS/2 Interface (Optional for K4652P &

K4653P models) ........................................................................................... 34

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3. Menu Function ......................................... 35

3.1 Setup Menu Overview ............................................................................ 36

3.1.1-1 Printer Setup (TSPL2)............................................................... 37

3.1.1-2 Printer Setup (ZPL2) ................................................................. 44

3.1.2 Sensor........................................................................................... 51

3.1.3 Serial Comm. ................................................................................ 59

3.1.4 Ethernet ........................................................................................ 62

3.2 File Manager ........................................................................................... 65

3.2.1 File List ......................................................................................... 65

3.2.2 Avail. Memory ............................................................................... 65

3.2.3 Del. All Files.................................................................................. 66

3.3 Diagnostics ............................................................................................ 67

3.3.1 Print Config. ................................................................................. 67

3.3.2 Dump Mode .................................................................................. 70

3.3.3 Rotate Cutter ................................................................................ 71

3.4 Language ................................................................................................ 71

3.5 Service.................................................................................................... 72

3.5.1 Initialization .................................................................................. 72

3.5.2 Mileage Info. ................................................................................. 73

4. Diagnostic Tool.........................................74

4.1 Start the Diagnostic Tool ....................................................................... 74

4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)

....................................................................................................................... 75

5 Setting Ethernet by Diagnostic Utility (Optional for K4652P and K4653P

Pro Series models) ..................................76

5.1 Using USB interface to setup Ethernet interface ................................ 76

5.2 Using RS-232 interface to setup Ethernet interface ............................ 77

5.3 Using Ethernet interface to setup Ethernet interface ......................... 78

6. Troubleshooting ........................................80

6.1 Common Problems................................................................................ 80

6.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles .................... 84

7. Maintenance ...........................................86

Revise History ........................................... 88

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1. Introduction

1.1 Product Introduction

Thank you very much for purchasing KROY Professional series printer. This printer is designed with die-casting aluminum chassis and print mechanism, metal cover with large clear media view window, which ensuring to work for the extreme and heavy duty industrial environment and applications.

With backlit graphic LCD display, printer status can be managed easier and operated more user friendly. The moveable sensor design can accept wide range of label media. All of the most frequently used bar code formats are included. Fonts and bar codes can be printed in any one of the four directions.

This printer is built-in the high quality, high performance MONOTYPE IMAGING® True Type font engine and one CG Triumvirate Bold Condensed smooth font. With flexible firmware design, user can also download the True Type Font from PC into printer memory for printing labels. Besides the scalable font, it also provides a choice of five different sizes of alphanumeric bitmap font, OCR-A and OCR-B fonts. By integrating rich features, it is the most cost-effective and high performance printer in its class!

x Applications

o Industrial-duty printing o Healthcare patient safety o Compliance labelling o Manufacturing /process lines o Order fulfillment o Distribution o Shipping/ receiving o Ticketing o Electronics & jewelry labeling o Heat Shrink tubing (with optional guides) o Self laminating wire and cable markers o Tags

Your printer will print on to a wide variety of label materials. Kroy advise testing materials and ribbons to ensure compatibility between the ribbon, label material and printer.

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1.2 Product Features

1.2.1 Printer standard features

The printer offers the following standard features.

Product standard feature

203 dpi models

300 dpi models

600 dpi models

Thermal transfer printing

○ ○ ○

Direct thermal printing

○ ○ ○

High quality die-cast aluminum design

○ ○ ○

Metal cover with large clear media view window

○ ○ ○

Moveable gap sensor (position full web adjustable)

○ ○ ○

Moveable black mark sensor (position full web adjustable)

○ ○ ○

Ribbon end sensor

○ ○ ○

Head open sensor

○ ○ ○

LCD display (graphic type, 128x64 pixel) with back light

○ ○ ○

Control panel with 6 operation buttons

○ ○ ○

Control panel security (TCF)

○ ○ ○

LED indicators

○ ○ ○

Real time clock

○ ○ ○

Internal Ethernet print server (10/100 Mbps) interface

○ ○ ○

USB 2.0 (full speed) interface

○ ○ ○

Serial RS-232C (2400-115200 bps) interface

○ ○ ○

Centronics (SPP mode) interface

○ ○ ○

PS/2 keyboard interface for stand-alone or data entry at print site

○ ○ ○

32 MB SDRAM memory for *industrial model (8 MB SDRAM memory for *economic model)

○ ○ ○

8 MB FLASH memory for *industrial model (4 MB FLASH memory for *economic model)

○ ○ ○

SD FLASH card memory expands storage to 4 GB for *industrial model

○ ○ ○

Powerful 32 bit 200 MHz RISC processor

○ ○ ○

Standard industry emulations right out of the box including Eltron

and Zebra® language support

○ ○ ○

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Internal 8 alpha-numeric bitmap fonts

○ ○ ○

Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270 degree)

○ ○ ○

Internal Monotype Imaging® true type font engine with one CG Triumvirate Bold Condensed scalable font

○ ○ ○

Downloadable fonts from PC to printer memory

○ ○ ○

Text, bar code, graphics/image printing (Please refer to the TSPL/TSPL2 programming manual for supporting code page)

Support Bar Code Support image 1D bar code 2D bar code

BITMAP, BMP, PCX

Code 39, Code 93, Code128UCC, Code128 subsets A.B.C, Codabar, Interleave 2 of 5, EAN-8, EAN-13, EAN-128, UPC-A, UPC-E, EAN and UPC 2(5) digits add-on, MSI, PLESSEY, POSTNET, China POST, RSS-14, Code 11

PDF-417, Maxicode, DataMatrix, QR code, Aztec

○ ○ ○

* Industrial models: K4710P, K4730P, K4760P * Economy models: K4652P, K4653P

1.2.2 Printer optional features

1.2.2-1 Industrial model

The printer offers the following optional features.

Product option feature

User

options

Dealer

options

Factory options

Applicator I/O interface --

○

USB Host

- -

○

Peel-off kit

○

(Include liner rewind spindle and peel off sensor)

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Internal rewind kit (Include label rewind spindle and label redirect kit)

○

Regular guillotine cutter

(Paperthickness:0.06~0.19mm,500,000cuts;

0.20~0.25mm,200,000cuts)

○

- -

Heavy duty cutter module

○

- -

(Paperthickness:Max0.25mm/Max.paper weight<200g/m2,1,000,000cuts;<300g/m2, 500,000cuts)

Care label cutter (Paperthickness:Max.0.15mm,400,000cuts)

○

- -

KP-200 Plus keyboard display unit

○

- -

KU-007 Plus programmable smart keyboard display unit

○

- -

HCS-200 long rang CCD scanner

○

- -



Note:exceptforthelinerlesscutter,notallregular/heavyduty/carelabelcutterscut

onmediawithglue.

1.2.2-2 Economy model

The printer offers the following optional features.

Product option feature

User

options

Dealer

options

Factory options

USB Host

○

Peel-off kit

○

(include liner rewind spindle and peel off sensor) Internal rewind kit (include label rewind spindle and label redirect kit)

○

Applicator I/O interface

○

Internal Ethernet print server

○

PS/2 keyboard interface

○

SD FLASH memory card slot

○

Regular guillotine cutter

(Paperthickness:0.06~0.19mm,500,000cuts;

0.20~0.25mm,200,000cuts)

○

- -

Heavy duty cutter module

○

- -

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(Paperthickness:Max0.25mm/Max.paper weight<200g/m2,1,000,000cuts;<300g/m2, 500,000cuts)

Care label cutter (Paperthickness:Max.0.15mm,400,000cuts)

○

- -

KP-200 Plus keyboard display unit

○

- -

KU-007 Plus programmable smart keyboard display unit

○

- -

HCS-200 long rang CCD scanner

○

- -

Note:ExceptforthelinerͲlesscutter ,allregular/heavyduty/carelabelcuttersDO

NOTcutonmediawithglue.

1.3 General Specification

General Specifications

Physical dimensions 270 mm (W) x 308 mm (H) x 505 mm (D) Weight 15 kg (33.1 lb)

Electrical Internal switching power supply

For *industrial model: Input: AC 100-240V, 2A, 50-60Hz Output: DC 24V, 5A, 120W For *economic model Input: AC 100-240V, 3A, 50-60Hz Output: DC 24V, 3.3A, 80W

Environmental condition Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing

Storage: -40 ~ 60 °C (-40 ~ 140°F), 5~90% non-condensing

* Industrial models: K4710P, K4730P, K4760P * Economy models: K4652P, K4653P

1.4 Print Specifications

1.4-1 Industrial model

Specifications

203 dpi models 300 dpi models 600 dpi models

Print head resolution 203 dots/inch 300 dots/inch 600 dots/inch

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(8 dots/mm) (12 dots/mm) (24 dots/mm) Printing method Thermal transfer and direct thermal Dot size 0.125 x 0.125 mm 0.084 x 0.084 mm 0.042 x 0.042 mm (width x length) (1 mm = 8 dots) (1 mm = 12 dots) (1 mm = 24 dots)

Print speed

2, 3, 4, 5, 6, 7, 8, 10, 11, 12 ips selectable

2, 3, 4, 5, 6, 7, 8 ips

selectable

2, 3, 4 ips selectable

Up to 4 ips (inches per second) Up to 12 ips Up to 8 ips Max. print width 104 mm (4.09”) Max. print length 4064 mm (160”) 1854.2 mm (73”) 1016 mm (40”)

Printout bias

Vertical: 1 mm max.

Horizontal: 1 mm max.

1.4-2 Economy model

Specifications

203 dpi models 300 dpi models

Print head resolution

203 dots/inch

(8 dots/mm)

300 dots/inch

(12 dots/mm) Printing method Thermal transfer and direct thermal Dot size 0.125 x 0.125 mm 0.084 x 0.084 mm (width x length) (1 mm = 8 dots) (1 mm = 12 dots) Print speed 2, 3, 4, 5, 6, 7, 8 ips selectable 2, 3, 4, 5, 6 ips selectable (inches per second) Up to 8 ips Up to 6 ips Max. print width 108 mm (4.25”) 104 mm (4.09”) Max. print length 2286 mm (90”) 1016 mm (40”)

Printout bias

Vertical: 1 mm max.

Horizontal: 1 mm max.

1.5 Ribbon Specifications

Ribbon Specifications

Ribbon outside diameter 90 mm Ribbon length 600 metre Ribbon core inside diameter 1 inch (25.4 mm)

Ribbon width

Max. 114.3 mm (4.5”)

Min. 25.4 mm (1.0”) Ribbon wound type Ink coated outside wound, ink coated inside wound Ribbon end type Transparency

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1.6 Media Specifications

1.6-1 Industrial model

Media Specifications 203 dpi models 300 dpi models 600 dpi models

Label roll capacity 208.3 mm (8.2”) Media alignment Edge alignment Media type Continuous, die-cut, black mark, fan-fold, notch Media wound type Printing face outside wound

Media width (label + liner)

Max. 118 mm (4.6”) Min. 25.4 mm (1.0”)

Media thickness (label + liner)

Max. 0.30 mm (11.8 mil)

Min. 0.06 mm (2.36 mil)

Media core diameter

Max. 76.2 mm (3”)

Min. 25.4 mm (1”)

Label length

Max. 4,064 mm (160”) Max. 1,854 mm (73”) Max. 1016 mm (40”) Min. 5 mm (0.20”) Min. 5 mm (0.20”) Min. 5 mm (0.20”)

Label length (peeler mode)

Max. 152.4 mm (6”)

Min. 25.4 mm (1”)

Label length (cutter mode)

Max. 4,064 mm (160”) Max. 1,854 mm (73”) Max. 1016 mm (40”)

Min. 25.4 mm (1”) Min. 25.4 mm (1”) Min. 25.4 mm (1”) Gap height Min. 2 mm Black mark height Min. 2 mm Black mark width Min. 8 mm (0.31”)

1.6-2 Economy model

Media Specifications 203 dpi models 300 dpi models

Label roll capacity 208.3 mm (8.2”) Media alignment Edge alignment Media type Continuous, die-cut, black mark, fan-fold, notch Media wound type Printing face outside wound

Media width (label + liner)

Max. 118 mm (4.6”) Min. 25.4 mm (1.0”)

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Media thickness (label + liner)

Max. 0.30 mm (11.8 mil)

Min. 0.06 mm (2.36 mil)

Media core diameter

Max. 76.2 mm (3”)

Min. 25.4 mm (1”)

Label length

Max 2,286 mm (90”) Max. 1,016 mm (40”) Min. 5 mm (0.20”) Min. 5 mm (0.20”)

Label length (peeler mode)

Max. 152.4 mm (6”)

Min. 25.4 mm (1”)

Label length (cutter mode)

Max. 2,286 mm (90”) Max.1,016 mm (40”)

Min. 25.4 mm (1”) Min. 25.4 mm (1”) Gap height Min. 2 mm Black mark height Min. 2 mm Black mark width Min. 8 mm (0.31”)

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2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer.

Unpacking the printer, the following items are included in the carton.

 One printer unit  One Windows labeling software/Windows driver CD disk  One quick installation guide  One power cord  One USB interface cable

If any parts are missing, please contact the Customer Service Department of your purchased reseller or distributor.

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2.2 Printer Overview

2.2.1 Front View

1. LED indicators

2. LCD display

3. Front panel buttons

4. Paper exit chute

5. Lower front cover

6. Printer right side cover

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2.2.2 Interior view

1. Ribbon rewind spindle

2. Ribbon release button

3. Ribbon guide plate

4. Print head

5. Platen roller

6. Print head release lever

7. Media guide bar

8. Label roll guard

9. Label supply spindle

10. Ribbon supply spindle

11. Damper

12. Media sensor lock lever

13. Z axis mechanism adjustment knob

14. Print head pressure adjustment knob

15. Anti-static brush

16. Ribbon sensor

17. Media sensor

18. Label guide

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2.2.3 Rear View

1. Fan-fold paper entrance chute

2. Centronics interface

3. USB interface

4. RS-232C interface

5. Power jack socket

6. GPIO interface (Option) *7. SD card slot

8. Ethernet interface

9. USB host (Option)

10. PS/2 interface

11. Power switch

Note: The interface picture here is for reference only. Please refer to the product specification for the interfaces availability .

Note:

1. SD card slot, Ethernet interface and PS/2 interface are standard interfaces for TTP-2410M Pro/TTP-346M Pro/TTP-644M Pro models (*Industrial model), but optional for TTP-246M Pro/TTP-344M Pro models (*Economy model).

2. GPIO interface card includes SD card slot, Ethernet and PS/2 interfaces. So GPIO interface is a factory option for TTP-2410M Pro/TTP-346M Pro/TTP-644M Pro, but a dealer option for TTP-246M Pro/TTP-344M Pro models.

* Industrial model: TTP-2410M Pro/ TTP-346M Pro/ TTP-644M Pro * Economic model: TTP-246M Pro/ TTP-344M Pro

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* Recommended SD card specification.

SD card spec SD card capacity Approved SD card manufacturer

V1.0, V1.1 128 MB SanDisk, Transcend V1.0, V1.1 256 MB SanDisk, Transcend, Panasonic V1.0, V1.1 512 MB SanDisk, Transcend, Panasonic V1.0, V1.1 1 GB SanDisk, Transcend, Panasoni c V2.0 SDHC CLASS 4 4 GB V2.0 SDHC CLASS 6 4 GB SanDisk, Transcend, Panasonic V1.0, V1.1 microSD 128 MB Transcend, Panasonic V1.0, V1.1 microSD 256 MB Transcend, Panasonic V1.0, V1.1 microSD 512 MB Panasonic V1.0, V1.1 microSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 microSD 4 GB Panasonic V2.0 SDHC CLASS 6 microSD 4 GB Transcend V1.0, V1.1 miniSD 128 MB Transcend, Panasonic V1.0, V1.1 miniSD 256 MB Transcend, Panasonic V1.0, V1.1 miniSD 512 MB Transcend, Panasonic V1.0, V1.1 miniSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 miniSD 4 GB Transcend V2.0 SDHC CLASS 6 miniSD 4 GB

- The DOS FAT file system is supported for the SD card.

- Folders/files stored in the SD card should be in the 8.3 filename format

- The miniSD/microSD card to SD card slot adapter is required.

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2.3 Operator Controls

2.3.1 Front Panel Display

2.3.2 LED Indicators

LED Status Indication

Off The printer power is turned off On The printer power is turned on On Printer is ready

Blinking

Pause Downloading data into printer.

Off Printer is ready On “CARRIAGE OPEN” or “CUTTER ERROR” Blinking “NO PAPER”, “PAPER JAM”, “NO RIBBON” or “CLEAN DATA”

POWER

ON-LINE

ERROR

LCD display

LED indicators

Front

anel buttons

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2.3.3 Front Panel Keys

Keys Function

1. Enter the menu

2. Exit from a menu or cancel a setting and return to the previous menu Pause/Resume the printing process Advance one label Scroll up the menu list Scroll down the menu list Enter/Select cursor located option

2.4 Setting up the Printer

1. Place the printer on a flat, secure surface.

2. Make sure the power switch is off.

3. Connect the printer to the computer with the provided USB cable.

4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power cord into a properly grounded power outlet.

Note: Please switch OFF printer power switch prior to plug in the power cord to printer power jack.

PAUSE

FEED

DOWN

SELECT

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2.5 Loading Ribbon

2.5.1 Loading Ribbon

1. Open the printer right side cover.

2. Push the print head release lever to open the print head mechanism.

3. Install the ribbon onto the ribbon supply spindle.

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4. Thread the ribbon through the ribbon sensor slot and then through the open space in between print head and platen.

5. Wrap the ribbon onto the ribbon rewind spindle. Wind the ribbon clockwise about 3~5 circles onto the ribbon rewind spindle until it is smooth and properly stretched.

Note: Please DO NOT push the ribbon

release button when you are loading the ribbon. The ribbon release button is used to remove the used ribbon. (Please refer to

section 2.5.2)

6. Close the print head mechanism; Make sure the latches are engaged securely.

Note: PleaserefertovideosonTSCYouTube

ordriverCD.



Ribbon sensor

Ribbon

Page 23

z Loading path for ribbon

Ribbon sensor

Ribbon guide plate

Ribbon rewind spindle

Ribbon supply spindle

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2.5.2 Remove Used Ribbon

1. Break the ribbon between ribbon guide plate and the ribbon rewind spindle.

2. Push the ribbon release button to release the ribbon on the ribbon rewind spindle.

3. Then, slide off the ribbon from ribbon rewind spindle.

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2.6 Loading the Media

2.6.1 Loading the Media

1. Open the printer right side cover.

2. Push the print head release lever to open the print head mechanism.

3. Move the label roll guard horizontally to the end of label spindle then flip down the label roll guard.

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4. Place the roll of media on the label supply spindle. Flip up the label roll guard. Move the label roll guard horizontally to gently fit the width of label roll.

3” Label spindle 1” Label spindle

Note: Replace 3” label supply spindle to fit the 1” core label by removing two screws.

5. Pull label roll leading edge forward through the media guide bar, damper, media sensor and place the label leading edge onto the platen roller.

Media guide bar

Damper

Media sensor

Label guide

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6. Unlock the media sensor lock lever to adjust the media sensor.

Gap label Black mark label

* The sensor location is marked by a triangle mark ▽ at the sensor housing. * The media sensor position is moveable; please make sure the gap or black mark is at the

location where media gap/black mark will pass through for sensing.

7. Adjust the label guide to fit the width of the label.

Lock

Unlock

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8. Close the print head mechanism. Make sure the latches are engaged securely.

9. Using the front display panel, set the media sensor type and calibrate the selected sensor. (Please refer to section 3.1.2)

Note: *Pleasecalibratethegap/blackmarksensorwhenchangingmedia. *PleaserefertovideosonTSCYouTube

ordriverCD.

z Loading path for roll labels

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2.6.2 Loading Fan-fold Labels

Fan-fold media feeds through either the bottom or the rear external label entrance chute.

1. Open the printer right side cover.

2. Push the print head release lever to open the print head mechanism.

3. Insert the fan-fold media through the bottom or rear external label entrance chute.

4. Pull fan-fold label leading edge forward through the media guide bar, damper media sensor and place the label leading edge onto the platen roller.

5. Adjust the label guide by sliding to fit the paper width.

6. Close the print head mechanism. Make sure the latches are engaged securely.

7. Set the media sensor type and calibrate the selected sensor. (Please refer to section

3.1.2)

Note: Please calibrate the gap/black mark sensor when changing media.

z Loading path for fan-fold labels

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Media sensor

Bottom media loading slot

Media guide bar

Peeler bar

Damper

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2.6.3 Loading Media in Peel-off Mode (Option)

1. Open the printer right side cover.

2. Push the print head release lever to open the print head mechanism.

3. Move the label roll guard horizontally to the end of label spindle then flip down the label roll guard.

4. Place the roll of media on the label supply spindle. Flip up the label roll guard. Move the label roll guard horizontally to fit the width of label roll.

5. Pull label roll leading edge forward through the media guide bar, damper media sensor and place the label leading edge onto the platen roller.

6. Adjust the label guide to fit the width of the label.

7. Using the front display panel, set the media sensor type and calibrate the selected sensor. (Please refer to section 3.1.2)

8. Then, pull approximately 650mm of label through the front of the printer.

9. Push down the peel-off roller release lever.

10. Feed the label between peel-off roller and platen roller.

Peel-off roller

Peel-off roller release lever

Page 32

11. Wrap the label onto the internal rewind spindle and wind the spindle counter-clockwise

about 3~5 circles until the label is properly stretched.

12. Lift up the peel-off roller release lever and close the print head mechanism.

13. Move the peel-off sensor toward the paper exit chute.

14. Peeling will automatically start. Press the FEED button to test.

Note: *Pleasecalibratethegap/blackmarksensorwhenchangingmedia. *PleaserefertovideosonTSCYouTube

ordriverCD.

Peel-off sensor

Label

Liner

Page 33

2.6.4 Remove Liner from Internal Rewind (Option)

1. Break the liner between peel-off roller and the internal rewind spindle.

2. Push the liner release button to release the liner on the internal rewind spindle.

3. Then, slide off the liner from internal rewind spindle.

Page 34

2.6.5 Loading Media in Rewind Liner with Label Mode (Option)

This mode can rewind the media including liner and label on the rewind spindle.

1. Open the printer right side cover.

2. Insert the supply holder guide and paper core into the internal rewind for 1” core label roll.

Insert the supply holder guide, 3” label core adapter and paper core into the internal

rewind for 3” core label roll.

1” core label roll 3” core label roll

3. Insert media into the printer label spindle. Pull label roll leading edge forward through the media guide bar, damper media sensor and place the label leading edge onto the platen roller. (Please refer to section 2.6.1)

4. Then, pull approximately 650mm of label through the label redirect front panel.

5. Wrap the label onto the internal rewind spindle and stick the label onto the paper core.

Paper core

Supply holder guide

Paper core

3” label core adapter

Page 35

6. Insert another supply holder guide into the internal rewind for 1” core label roll.

7. Using the LCD panel to set the media sensor type and calibrate the selected sensor. (Please refer to section 3.1.2)

Note: *Pleasecalibratethegap/blackmarksensorwhenchangingmedia. *PleaserefertovideosonTSCYouTube

ordriverCD.

Supply holder guide

Page 36

2.6.6 Remove Labels from Internal Rewind (Option)

1. Slide off the labels with supply holder guides from internal rewind spindle.

Supply holder guides

Page 37

2.7 Adjustment Knob

2.7.1 Print head Pressure Adjustment Knob

The print head pressure adjustment knob has 5 levels of adjustment. Because the printer’s paper alignment is to the left side of mechanism, different media widths require different pressure to print correctly. It may therefore require adjustment to the pressure knob to get your best print quality. For example, if the label width is 4”, adjust both print head pressure adjustment knobs to the same level. If the label is less than 2” wide, increase the left side print head pressure by rotating the adjustment knob clockwise and decrease the right side pressure by rotating the adjustment knob counter-clockwise to level 1.

2.7.2 Print Head Burn Line Adjustment Knob

Print head burn line adjustment knobs

Print head pressure adjustment knobs

Page 38

The print head burn line adjustment knobs are used to fine-tune the print quality for different thickness of media. Turning the knobs adjusts the print head’s burn line forward or backward as it relates to the platen roller.

Caution: Incorrectly adjusting these knobs can lead to poor print quality and may cause damage to the printer. Proceed with caution.

The print head burn line default is set for general-purpose printing media (plain paper and paper thickness less than 0.20mm). Poor print quality when using paper thicker than 0.20mm may be due to the print head burn line not being at the optimized position. To improve the print quality, increase the head pressure or adjust the knobs counter-clockwise to move print head burn line toward the paper out direction then print again. Continue to adjust the burn line position and test print as necessary until the printout image is clear.

Page 39

2.8 Using the Keyboard with PS/2 Interface (Optional for TTP-246M

Pro/TTP-344M Pro models)

1. Turn off the power of printer.

2. Plug the keyboard with PS/2 interface cable into PS/2 connector on the rear of the printer.

3. Turn on the printer.

4. After pressing the F1 key of the keyboard, the LCD of printer will display as following.

5. Use up

↑

or down ↓ key of the keyboard to move “>” cursor and to select either

DRAM, FLASH or CARD that you previously saved file in and press Enter key of the keyboard to list files.

6. Select the file and press Enter key to execute the .BAS file.

7. Then, you can type the words or the number of the copy from keyboard by your .BAS file program.

Press F1 key of the keyboard to start this function. Press up

↑

or down

↓

key of the keyboard to move cursor of printer LCD display to select the option. Press Esc key of the keyboard to return the previous menu. Press Enter key of the keyboard to enter/execute cursor located option. Press Ctrl + C keys of the keyboard to restart the printer and back to “Ready” state.

Note: PS/2 interface is a standard interface for TTP-2410M Pro/TTP-346M Pro models,

but optional for TTP-246M Pro/TTP-344M Pro models.

File List 2/4

DRAM

> FLASH

CARD

FLASH File List

TEST1.BAS

> TEST2.BAS

TEST3.BAS

Page 40

3. Menu Function

Main Menu Overview

↓

French

↓

Italian

↓

Japanese

Exit

German

*Ethernet Exit

↓

↓↓↓ ↓

Serial Comm. Del. All Files Rotate Cutter Chinese(SC) Exit

Sensor Avail. Memory

↓↓↓ ↓

Dump Mode Chinese(TC)

Initialization

↓

Printer Setup File List Print Config. English

Mileage Info.

↓↓↓ ↓

Exit

↓↓↓ ↓↓

Main Menu

Setup File Manager Diagnostics Language Service

Russian

Polish

Spanish

Exit

↓

Notice: * The Ethernet function is available for K4710/30/60P Pro series only an option for

K4652P/53P Pro series.

* Ethernet function is available on the LCD display when Ethernet card is installed.

Page 41

3.1 Setup Menu Overview

Exit

ൻ

Stop Bit(s)

Exit

ൻ

Ex i t D at a Bi ts

ൻൻൻ

Exit

Calibration Parity Configure

ൻ

ൻൻൻ

ZPL2

Status Baud Rate Status

ൻൻൻ

Setup

ExitSensor Serial Comm. Ethernet

↓

ൻ

Printer Setup

TSPL2

Notice: * The Ethernet function is available for K4710/30/60P Pro series and only an option for

K4652P/53P Pro series.

* Ethernet function is available on the LCD display when Ethernet card is installed.

Page 42

3.1.1-1 Printer Setup (TSPL2)

Printer Setup

Speed De nsity Di rection Print Mode Offset Shift Y Ref erence X C ode Pa g

Country

+000~-00

TSPL2

↓

Exit

↓↓ ↓↓↓

Shift X Reference

000~999↓000~9994 0 0 +000~-

↓↓ ↓

USA 001

BRI 002

+000~-00

5 1 1 Bat ch Mode 62 GER 003 73 Cutter Mode

DAN 032

FRE 031

Exit 10 6 11 7

ITA 033

SPA 034

SWE 036

12 8

SWI 038

437 039

042

850 041

04412

852

860

14 15

863 045 865 046 857 047

1252 048

061

1250 049

055

1254

1253

1251 1255 1256 1257

358

1258

Exit

8859-1 8859-2 8859-3 8859-4 8859-5 8859-6 8859-7 8859-8

8859-9 8859-10 8859-15

950 936 932

351

None

Pee ler Mo de

Cutter

949

Page 43

3.1.1-1.1 Speed:

Use this option to setup print speed. The each increment/decrement is 1 ips. Press key to raise the print speed, and press key to decrease print speed. Press key to set it into printer. Press key to cancel the setting and return to the previous menu.

Note: If printing from enclosed software/driver, the software/driver will send

out the SPEED command, which will overwrite the setting set from the front panel.

3.1.1-1.2 Density:

Use this option to setup printing darkness. The available setting is from 0 to 15, and the step is 1. Printer default density is 8.You may need to adjust your density based on selected media. Press and to increase/decrease the printing darkness. Press

key to enable the setting. Press key to cancel the setting and

return to the previous menu.

Note: If printing from enclosed software/driver, the software/driver will send

out the DENSITY command, which will overwrite the setting set from the front panel.

3.1.1-1.3 Direction:

The direction setting value is either 1 or 0. Use this option to setup the printout direction. Printer default printout direction is DIRECTION 0. Press key to set the direction as 1, and to set it as 0, and

key to enable the setting. Press key to cancel the setting and

Print Setup 1/12 > Speed

Density Direction

Speed

Print Setup 2/12

Speed

> Density

Direction

Density

Print Setup 3/12

Speed Density

> Direction

Direction

Page 44

return to the previous menu. The following 2 figures are the printouts of DIRECTION 0 and 1 for your reference.

DIRECTION 0

DIRECTION 1

Note: If printing from enclosed software/driver, the software/driver will send

out the command, which will overwrite the setting set from the front panel.

3.1.1-1.4 Print Mode: (None/Batch Mode/Peeler Mode/Cutter Mode/Cutter Batch)

This option is used to set the print mode. Printer default setting is Batch Mode. When enter this list, the print mode in the right side of “ >” icon is the printer current setting. Press and to select the different print mode and press

button to enable the setting. Press key to cancel the setting

and return to the previous menu.

Printer Mode Description

None

Next label top of form is aligned to the print head burn line location. (Tear Off Mode)

Batch Mode

Once image is printed completely, label gap/black mark will be fed to the tear plate location for tear away.

Peeler Mode Enable the label peel off mode.

Cutter Mode Enable the label cutter mode.

Print Setup 4/12

Density Direction

> Print Mode

Print Mode 2/6 > Batch Mode

Peeler Mode Cutter Mode

Page 45

Cutter Batch Cut the label once at the end of the printing job.

Note: If printing from enclosed software/driver, the software/driver will send

out the command, which will overwrite the setting set from the front panel.

3.1.1-1.5 Offset:

This option is used to fine tune media stop location. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “+” to “-” or “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is +000.

Note: If printing from enclosed software/driver , the software/driver will send

out the OFFSET command, which will overwrite the setting set from the front panel.

3.1.1-1.6 Shift X & Shift Y:

This option is used to fine tune print position. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “+” to “-” or “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is +000.

Note: If printing from enclosed software/driver, the software/driver will send

out the SHIFT command, which will overwrite the setting set from the front panel.

Print Setup 5/12

Direction Print Mode

> Offset

Offset

+000

Print Setup 7/12

Offset Shift X

> Shift Y

Shift Y

+000

Page 46

3.1.1-1.7 Reference X & Reference Y:

This option is used to set the origin of printer coordinate system horizontally and vertically. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is 000.

Note: If printing from enclosed software/driver, the software/driver will send

out the REFERENCE command, which will overwrite the setting set from the front panel.

3.1.1-1.8 Code Page:

Use this option to set the code page of international character set. For more information about code page, please to refer the programming manual. When enter the code page list, the code page in the right side of “>” icon is the printer current setting. Press the and to select the code page, and press the button to enable the setting. Press key to cancel the setting and return to the previous menu.

Note: If printing from enclosed software/driver, the software/driver will send

out the command, which will overwrite the setting set from the front panel.

7-bit 8-bit

code page name

International

Character Set

code page

number

International

Character Set

USA USA 437 United States

BRI British 850 Multilingual

GER German 852 Slavic

FRE French 860 Portuguese

DAN Danish 863 Canadian/French

Print Setup 9/12

Shift Y Reference X

> Reference Y

Reference Y

000

Print Setup 10/12

Reference X Reference Y

> Code Page

Code Page 11/41 > 850

852 860

Page 47

ITA Italian 865 Nordic

SPA Spanish

SWE Swedish

SWI Swiss

Windows Code Page (SBCS) Windows Code Page (DBCS) code page

number

International

Character Set

code page

number

International

Character Set

1252 Latin 1 950 Traditional Chinese Big5 1250 Central Europe 936 Simplified Chinese GBK 1253 Greek 932 Japanese Shift-JIS 1254 Turkish 949 Korean 1251 Cyrillic 1255 Hebrew 1256 Arabic

1257 Baltic 1258 Vietnam

ISO Code Page ISO Code Page

code page name

International

Character Set

code page

number

International

Character Set

8859-1 Latin 1 8859-7 Greek 8859-2 Latin 2 8859-9 Turkish 8859-3 Latin 3 8859-10 Latin 6 8859-4 Baltic 8859-15 Latin 9 8859-5 Cyrillic

3.1.1-1.9 Country:

Use this option to set the country code for the LCD display. Press the and

to select the country code, and press the button to set the

Print Setup 11/12

Reference Y Code Page

> Country

Country 1/23 > 001

002 003

Page 48

value into printer. When enter this list, the country code in the right side of “>” icon is the printer current setting. Press key to cancel the setting and return to the previous menu.

Code Country Code Country Code Country Code Country

001 USA 034

Spanish

(Spain)

044

United

Kingdom

055 Brazil

002 Canadian-French 036 Hungarian 045 Danish 061

English

(International)

003

Spanish

(Latin America)

038 Yugoslavian 046 Swedish 351 Portuguese 031 Dutch 039 Italian 047 Norwegian 358 Finnish 032 Belgian 041 Switzerland 048 Polish 033 French (France) 042 Slovak 049 German

Page 49

3.1.1-2 Printer Setup (ZPL2)

Printer Setup

Speed

Dark-

ness

Width

Mode

Tear

Off

List

Images

List

Formats

x> xxxx> xx

List

Fonts

List

Setup

Control

Prefix

Format

Prefix

↓↓↓↓

40 xxx

+000

~-000

↓↓↓

Peel

Off

Exit

Left

Position

Feed

Length

Exit

106

117 812 9

Head

↓

Feed

Calibratio

Length

Exit

Tear

Off

Cutter

ZPL2

↓↓

Media

Power Up

Label

Top

Delimite

Exit

↓

+0000

~-0000

Calibratio

+000

~-000

Page 50

3.1.1-2.1 Darkness:

Use this option to setup printing darkness. The available setting is from 0 to 30, and the step is 1. Printer default density is 16.You may need to adjust your density based on selected media. Press and to increase/decrease the printing darkness. Press

key to enable the setting. Press key to cancel the setting and

return to the previous menu.

Note: If printing from enclosed software/driver, the software/driver will send

out the command, which will overwrite the setting set from the front panel.

3.1.1-2.2 Print Speed:

Note: If printing from enclosed software/driver, the software/driver will send

out the command, which will overwrite the setting set from the front panel.

3.1.1-2.3 Tear Off:

This option is used to fine tune media stop location. Press the button to

Dankness

Print Setup 1/17 > Darkness

Print Speed Tear off

Print Speed

Print Setup 2/17

Darkness

> Print Speed

Tear Off

Print Setup 3/17

Darkness Print Speed

> Tear Off

Tear Off

+000

Page 51

move the cursor from left digit to right digit, and press the button to set the value from “+” to “-” or “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is +000.

Note: If printing from enclosed software/driver , the software/driver will send

out the command, which will overwrite the setting set from the front panel.

3.1.1-2.4 Print Mode: (Tear Off / Peel Off / Cutter)

This option is used to set the print mode. Printer default setting is Tear Off. When enter this list, the print mode in the right side of “ >” icon is the printer current setting. Press and to select the different print mode and press

button to enable the setting. Press key to cancel the setting

and return to the previous menu.

Printer Mode Description

Tear Off

Next label top of form is aligned to the print head burn line location.

Peel Off Enable the label peel off mode.

Cutter Enable the label cutter mode.

Note: If printing from enclosed software/driver, the software/driver will send

out the command, which will overwrite the setting set from the front panel.

3.1.1-2.5 Print Width:

This option is used to set print width. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to

Print Setup 4/17

Print Speed Tear Off

> Print Mode

Print Mode 1/4 > Tear Off

Peel Off Cutter

Print Setup 5/17

Tear Off Print Mode

> Print Width

Print Width

812 dot

Page 52

“9” or “dot” to “mm”. Press the button to set the value into printer. Press

key to cancel the setting and return to the previous menu.

Note: If printing from enclosed software/driver, the software/driver will send

out the command, which will overwrite the setting set from the front panel.

3.1.1-2.6 List Fonts:

Print Setup 6/17 Self Test … Printing … > List Fonts 1/1

List Images List Formats

This feature is used to print current printer available fonts list to the label. The fonts stored in the printer’s DRAM, Flash or optional memory card. Press button to print the list.

3.1.1-2.7 List Images:

Print Setup 7/17 Self Test … Printing … > List Images 1/1

List Formats List Setup

This feature is used to print current printer available images list to the label. The images stored in the printer’s DRAM, Flash or optional memory card. Press

button to print the list.

3.1.1-2.8 List Formats:

Print Setup 8/17 Self Test … Printing … > List Formats 1/1

List Setup Control Prefix

This feature is used to print current printer available formats list to the label. The formats stored in the printer’s DRAM, Flash or optional memory card. Press

button to print the list.

Page 53

3.1.1-2.9 List Setup:

Print Setup 9/17 Self Test … Printing … > List Setup 1/1

Control Prefix Format Prefix

This feature is used to print current printer configuration to the label. Press

button to print the list.

3.1.1-2.10 Control Prefix:

This option is used to set control prefix character. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9” or “A” to “F”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu.

3.1.1-2.11 Format Prefix:

This option is used to set format prefix character. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9” or “A” to “F”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu.

Print Setup 10/17

List Formats List Setup

> Control Prefix

Control Prefix

< ~ > 7EH

Print Setup 11/17

List Setup Control Prefix

> Format Prefix

Format Prefix

<䏣 > 5EH

Page 54

3.1.1-2.12 Delimiter Char:

This option is used to set delimiter character. Press the button to move the cursor from left digit to right digit, and press the button to set the value from “0” to “9” or “A” to “F”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu.

3.1.1-2.13 Media Power Up:

This option is used to set the action of the media when you turn on the printer. Printer default setting is No Motion. When enter this list, the print mode in the right side of “ >” icon is the printer current setting. Press and to select the different print mode and press button to enable the setting. Press

key to cancel the setting and return to the previous menu.

Selections Description

Feed Printer will advance one label

Calibration

Printer will calibration the sensor levels, determine length and feed label

Length Printer determine length and feed label

No Motion Printer will not move media

3.1.1-2.14 Head Close:

Print Setup 12/17

Control Prefix Format Prefix

> Delimiter Char

Delimiter Char

<, > 2CH

Print Setup 13/17

Format Prefix Delimiter Char

> Media Power Up

Media Power U 4/5

Length

> No Motion

Exit

Print Setup 14/17

Delimiter Char Media Power Up

> Head Close

Head Close 4/5

Length

> No Motion

Exit

Page 55

This option is used to set the action of the media when you close the printhead. Printer default setting is No Motion. When enter this list, the print mode in the right side of “ >” icon is the printer current setting. Press and to select the different print mode and press button to enable the setting. Press

key to cancel the setting and return to the previous menu.

Selections Description

Feed Printer will advance one label

Calibration

Printer will calibration the sensor levels, determine length and feed label

Length Printer determine length and feed label

No Motion Printer will not move media

3.1.1-2.15 Label Top:

This option is used to adjust print position vertically on the label. Press the

button to move the cursor from left digit to right digit, and press the

button to set the value from “+” to “-” or “0” to “1/2”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is +000 and range is -120 to +120 dots.

3.1.1-2.16 Left Position:

This option is used to adjust print position horizontally on the label. Press the

button to move the cursor from left digit to right digit, and press the

button to set the value from “+” to “-” or “0” to “9”. Press the button to set the value into printer. Press key to cancel the setting and return to the previous menu. The default value is +0000 and range is -9999 to

Print Setup 15/17

Media Power Up Head Close

> Label Top

Label Top

+000

Print Setup 16/17

Head Close Label Top

> Left Position

Left Position

+0000

Page 56

+9999 dots.

3.1.2 Sensor

ExitStatus Calibration

Sensor

3.1.2.1 Status

This function is available to check the printer’s sensor status. When enter the [Status] option, you will see following message.

3.1.2.2 Calibration

This option is used to set the media sensor type and calibrate the selected sensor. We recommend calibrating the sensor before printing when changing the media.

Exit

↓↓ ↓

Gap Mode Bline Mode Cont. Mode

↓↓ ↓

Automatic Automatic Automatic

Pre-Printed

↓↓

Manual Manual Manual

↓

Exit

Pre-Printed Exit

↓

Exit

Calibration

Paper Len. 812 Gap Size 24 Intensity 3 Ref. Level 512

Page 57

A. Gap Mode

Press the and buttons to scroll the cursor to the media type and press the button to enter the sensor calibration mode.

Note: If printing from enclosed software/driver, the software/driver will send

out the GAP or BLINE command, which will overwrite the sensor type setting set from the front panel.

A-1 Automatic

When enter the [Automatic] option, you will see following message, and printer will feed 2 to 3 gap labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu.

A-2 Manual

In case “Automatic” sensor calibration cannot apply to the media, please use “Manual” function to calibrate the gap sensor manually.

When enter [Manual] option, you will see following message. Please complete these steps：

Paper Len.

00812 dot

1. Press the button to move the cursor from left digit to right digit,

and press the button to set the value from “0” to “9” and the “dot/

mm/ inch”. Press the button to set the paper length into the printer.

Calibration 1/4 > Gap Mode

Bline Mode Cont. Mode

Gap Mode 1/4 > Automatic

Manual Pre-Printed

Gap Mode Automatic

Gap Mode 2/4

Automatic

> Manual

Pre-Printed

Page 58

Gap Size 0024 dot

2. Press the button to move the cursor from left digit to right digit,

and press the button to set the value from “0” to “9” and the “dot/

mm/ inch”. Press the button to set the gap size into the printer.

Gap Mode Scan Backing Intensity x Ref. Level xxx

3. Open the print head mechanism, put the label backing (liner) under the

media sensor. Press the button to set the value into the printer.

Gap Mode Scan Paper Intensity x Ref. Level xxx

4. Then, Put the label with liner under the media sensor. Press the

button to set the value into the printer.

Gap Mode Complete Intensity x Ref. Level xxx

5. The gap sensor calibration is complete. Press the

button the LCD screen will return to the previous menu.

A-3 Pre-Printed

This function can set the paper length and gap size before auto-calibrate the sensor sensitivity. It can to get the sensor sensitivity accurately.

Gap Mode 3/4

Manual

> Pre-Printed

Exit

Media sensor

Label backing (liner)

Media sensor

Label with liner

Page 59

When enter [Pre-Printed] option, you will see following message. Please complete these steps：

Paper Len.

00812 dot

1. Press the button to move the cursor from left digit to right digit,

and press the button to set the value from “0” to “9” and the “dot/

mm/ inch”. Press the button to set the paper length into the printer.

Gap Size 0024 dot

2. Press the button to move the cursor from left digit to right digit,

and press the button to set the value from “0” to “9” and the “dot/

mm/ inch”. Press the button to set the gap size into the printer.

Gap Mode Pre-Printed

3. Then, printer will feed labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu.

Page 60

B. Bline Mode

Press the and buttons to scroll the cursor to the sensor type. Press the button to enter the black-mark sensor calibration mode.

B-1 Automatic

When enter the [Automatic] option, you will see following message and printer will feed the black mark label to calibrate the sensor sensitivity automatically. When calibration process is completed, the LCD screen will return to the previous menu.

B-2 Manual

In case “Automatic” sensor calibration cannot apply to the media, please use “Manual” function to calibrate the bline sensor manually.

When enter [Manual] option, you will see following message. Please complete these steps：

Paper Len.

00151 dot

1. Press the button to move the cursor from left digit to right digit,

and press the button to set the value from “0” to “9” and the “dot/

mm/ inch”. Press the button to set the paper length into the printer.

Bline Size

0024 dot

2. Press the button to move the cursor from left digit to right digit,

and press the button to set the value from “0” to “9” and the “dot/

mm/ inch”. Press the button to set the bline size into the printer.

Calibration 2/4

Gap Mode

> Bline Mode

Cont. Mode

Bline Mode 1/4 > Automatic

Manual Pre-Printed

Bline Mode Automatic

Bline Mode 2/4

Automatic

> Manual

Pre-Printed

Page 61

Bline Mode Scan Mark Intensity x Ref. Level xxx

3. Open the print head mechanism, put the black mark under the media

sensor. Press the button to set the value into the printer.

Bline Mode Scan Paper Intensity x Ref. Level xxx

4. Then, put the label without black mark under the media sensor. Press the

button to set the value into

the printer.

Note:

Normally, the value of “Ref. Level” for mark should be larger than paper for over 128. If the media sensor fails to change the value, you will have

to change the Intensity manually by pressing and to reach the above value.

Bline Mode Complete Intensity x Ref. Level xxx

5. The bline sensor calibration is complete. Press the

button the LCD screen will return to the previous menu.

B-3 Pre-Printed

This function can set the paper length and gap size before auto-calibrate the sensor sensitivity. It can to get the sensor sensitivity accurately.

When enter [Pre-Printed] option, you will see following message. Please

Bline Mode 3/4

Manual

> Pre-Printed

Exit

Media sensor

Black mark

Media sensor

Label without black mark

Page 62

complete these steps：

Paper Len.

00812 dot

1. Press the button to move the cursor from left digit to right digit,

and press the button to set the value from “0” to “9” and the “dot/

mm/ inch”. Press the button to set the paper length into the printer.

Bline Size

0024 dot

2. Press the button to move the cursor from left digit to right digit,

and press the button to set the value from “0” to “9” and the “dot/

mm/ inch”. Press the button to set the bline size into the printer.

Bline Mode Pre-Printed

3. Then, printer will feed labels to calibrate the sensor sensitivity automatically. When calibration is completed, the LCD screen will return to the previous menu.

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C. Cont. Mode

Press the and buttons to scroll the cursor to the sensor type. Press the button to enter the black-mark sensor calibration mode.

C-1 Automatic

When enter the [Automatic] option, you will see following message and printer will calibrate the sensor sensitivity automatically. When calibration process is completed, the LCD screen will return to the previous menu.

C-2 Manual

In case “Automatic” sensor calibration cannot apply to the media, please use “Manual” function to calibrate the sensor manually.

When enter [Manual] option, you will see following message. Please complete these steps：

Cont. Mode Remove Label Intensity x Ref. Level xxx

2. Remove the continuous label. Press

the button to set the value into the printer.

Cont. Mode Scan Paper Intensity x Ref. Level xxx

2. Then, put the continuous label under the media sensor. Press the

button to set the value into

the printer.

Calibration 3/4

Bline Mode

> Cont. Mode

Exit

Cont. Mode 1/3 > Automatic

Manual Exit

Cont. Mode Automatic

Cont. Mode 2/3

Automatic

> Manual

Exit

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Cont. Mode Complete Intensity x Ref. Level xxx

3. The sensor calibration is complete. Press the button the LCD

screen will return to the previous menu.

3.1.3 Serial Comm.

S eria l Comm.

Baud Rate Parity Data Bits Exit

↓↓↓ ↓

Stop Bi t (s)

↓↓↓ ↓

1200 bps None 7 1

↓↓↓ ↓

2400 bps Odd 8 2

↓↓

4800 bps E ven Exit Exit

↓

9600 bps E xit

↓

19200 bps

↓

38400 bps

57600 bps

↓

115200 bps

↓

Exit

Page 65

3.1.3.1 Baud Rate

Serial Comm. 1/5 > Baud Rate

Parity Data Bits

This option is used to set the RS-232 baud rate. The default setting is 9600 bps. Press and buttons to select the different baud rate and press

button to set the value into printer. When you enter this list, the baud rate

value in the right side of “>” icon is the current setting in the printer. Press

key to cancel the setting and return to the previous menu.

3.1.3.2 Parity

Serial Comm. 2/5

Baud Rate

> Parity

Data Bits

This option is used to set the RS-232 parity. The default setting is “None”. Press

and buttons to select the different parity and press button to set the value into printer. When you enter this list, the parity in the right side of “>” is the printer current setting. Press key to cancel the setting and return to the previous menu.

3.1.3.3 Data Bits:

Serial Comm. 3/5

Baud Rate Parity

> Data Bits

This option is used to set the RS-232 Data Bits. The default setting is “8” data bits. Press and buttons to select the different Data Bits and press

button to set the value into printer. When you enter this list, the Data Bits in the right side of “>” icon is the printer current setting. Press key to cancel the setting and return to the previous menu.

Baud Rate 4/9 > 9600 bps

19200 bps 38400 bps

Parity 1/4 > None

Odd Even

Data Bits 2/3

> 8

Exit

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3.1.3.4 Stop Bit(s):

Serial Comm. 4/5

Parity Data Bits

> Stop Bit(s)

This option is used to set the RS-232 Stop Bits. The default setting is “1” stop bit. Press and buttons to select the different Stop Bits and press

button to set the value into printer. When you enter this list, the option in the right side of “>” icon is the printer current setting. Press key to cancel the setting and return to the previous menu.

Stop Bit(s) 1/3 > 1

2 Exit

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3.1.4 Ethernet

Use this menu to configure internal Ethernet configuration check the printer’s Ethernet module status, and reset the Ethernet module. This function is available on the LCD

display when Ethernet card is installed. Press and buttons to select the different options and press button to enter the option. Press key to cancel the setting and return to the previous menu.

Exit

Ethernet

Status Configure

↓↓

IP Address DHCP

↓↓

MAC Static IP

↓↓

ExitExit

Note:

This function is available for the K4710P Pro series and only an option for K4652P Pro series.

3.1.4.1 Status: (IP Address / MAC)

Use this menu to check the Ethernet setting status.

3.1.4.1.1 IP Address

Ethernet 1/3 > Status

Configure Exit

The IP address information will be shown on the LCD display. Please press

or button to return to the previous menu.

Status 1/3 > IP Address

MAC Exit

IP Address

0.0.0.0 Subnet Mask

0.0.0.0 Gateway

0.0.0.0

MAC Address

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3.1.4.1.2 MAC

Ethernet 1/3 > Status

Configure Exit

The MAC address information will be shown on the LCD display. Please press

or button to return to the previous menu.

3.1.4.2 Configure: (DHCP / Static IP)

Use this menu to set the printer’s DHCP and Static IP.

3.1.4.2.1 DHCP

Ethernet 2/4

Status

> Configure

Reset

Press and buttons to select the DHCP function and press

to enter. Press key to cancel the setting and return to the

previous menu.

Press button the printer will set DHCP and restart to reset the setting. Press button to return to the previous menu.

001B82-FF0918

Status 2/3

IP Address

> MAC

Exit

Configure 1/3 > DHCP

Static IP Exit

DHCP

SELECT: YES MENU: NO

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3.1.4.2.2 Static IP

Use this menu to set the printer’s IP address, subnet mask and gateway.

Ethernet 2/3

Status

> Configure

Exit

Press and buttons to select the different options and press

button to enter the option. Press key to cancel the setting

and return to the previous menu.

Press button to move the cursor from left to right digits and press the

button to scroll the value from “0” to “9”. Press button to next

setting.

Press the button printer will restart to reset the Ethernet module setting. Press key to cancel the setting.

Configure 2/3

DHCP

> Static IP

Exit

IP Address

000.000.000.000

Gateway

000.000.000.000

Subnet Mask

000.000.000.000

Static IP

SELECT: YES MENU: NO

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3.2 File Manager

This feature is used to check the printer available memory and file list.

Exit Exit

↓↓

CARD CARD

↓↓

FLASH FLASH

↓↓

DRAM DRAM

Exit

↓↓

File Manager

File Lis t Avail. Memory Del. All Files

3.2.1 File List

Use this menu to show, delete and run (.BAS) the files saved in the printer DRAM/Flash/Card memory.

To show the files：

File Manager 1/4 File List 2/4 FLASH File List > File List > FLASH > DEMO.TTF

Avail. Memory CARD DEMO.BAS Del. All Files Exit

To delete the file：Please follow the order to press the button.

FLASH File List DEMO.TTF > DEMO.TTF 1.75 MB

DEMO.BAS

DOWN: Delete

To run the file (.BAS)：Please follow the order to press the button.

FLASH File List DEMO.BAS

DEMO.TTF 406 Byte(S)

> DEMO.BAS DOWN: Delete

SELECT: Run

3.2.2 Avail. Memory

Use this menu to show available memory space.

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File Manager 2/4 Avail. Memory

File List DRAM: 256 KB

> Avail. Memory FALSH: 6656 KB

Del. All Files CARD: 0 KB

3.2.3 Del. All Files

Use this menu to delete all files. Press button to delete all files in the device. Press to cancel deleting files and go back to previous menu.

File Manager 3/4 File List 1/4 Del. All Files

File List > DRAM Avail. Memory FALSH SELECT: YES

> Del. All File CARD MENU: NO

Page 72

3.3 Diagnostics

Diagnostics

ExitPrint Config. Dump Mode Rotate Cutter

3.3.1 Print Config.

This feature is used to print current printer configuration to the label. On the

sconfiguration printout, there is a print head test pattern, which is useful for checking if there is any dot damage on the print head heater element.

Diagnostics 1/4 Self Test … Printing … > Print Config. 1/1

Dump Mode Rotate Cutter

Self-test printout

Printer model name & Main board firmware version Printer serial number Printed mileage Main board firmware checksum Serial port setting Code page Country code Print speed Print darkness Label size (width, height) Black mark or gap size (vertical gap, offset) Sensor sensitivity

Ethernet settings information (option)

File management information

Print head test pattern

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Self-test printout (with printer firmware V7.0 and later version)

Model name F/W version Firmware checksum Printer S/N KROY configuration file System date System time Printed mileage (metre) Cutting counter

Print speed (inch/sec) Print darkness Label size (inch) Gap distance (inch)

Gap/black mark sensor intension

Code page Country code

ZPL setting information Print darkness Print speed (inch/sec) Label size Control prefix Format prefix Delimiter prefix Printer power up motion Printer head close motion

Note: ZPL is emulating for Zebra

language.

RS232 serial port configuration

Page 74

Numbers of download files Total & available memory space

Print head check pattern

Page 75

3.3.2 Dump Mode

Captures the data from the communications port and prints out the data received by printer. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters. It allows users or engineers to verify and debug the program.

Diagnostics 2/4 Printing … Dump Mode

Pritn Config. 1/1

> Dump Mode

Rotate cutter

Note:

1. Dump mode requires 4” wide paper width.

2. Turn off / on the power to resume printer for normal printing.

3. Press FEED button to back to the previous menu.

DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I D „TEST2. 44 20 22 54 45 53 54 32 2E DAT“,5,CL 44 41 54 22 2C 35 2C 43 4C S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F AD F,“TES 41 44 20 46 2C 22 54 45 53 T4.DAT“,5 54 34 2E 44 41 54 22 2C 35 ,CLS DOW 2C 43 4C 53 0D 0A 44 4F 57 NLOAD „TE 4E 4C 4F 41 44 20 22 54 45 ST2.DAT”, 53 54 32 2E 44 41 54 22 2C 5,CLS DO 35 2C 43 4C 53 0D 0A 44 4F WNLOAD F, 57 4E 4C 4F 41 44 20 46 2C „TEST4.DA 22 54 45 53 54 34 2E 44 41 T”,5,CLS 54 22 2C 35 2C 43 4C 53 0D DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44 “TEST2.D 20 22 54 45 53 54 32 2E 44 AT”,5,CLS 41 54 22 2C 35 2C 43 4C 53 DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I D F,“TEST 44 20 46 2C 22 54 45 53 54

4.DAT“,5, 34 2E 44 41 54 22 2C 35 2C CLS 43 4C 53 0D 0A

ASCII Data

Hexadecimal data related to left column of ASCII data

Page 76

3.3.3 Rotate Cutter

In case paper is jammed in the cutter, this feature can rotate the cutter blade forward or reverse direction, which is helpful to remove the jammed paper easily from the cutter.

Diagnostics 3/4 UP: Fwd.

Print Config. DOWN: Rev. Dump Mode

> Rotate Cutter MENU: Exit

3.4 Language

Eng lish Chinese (TC) Chines e (SC) Japanese Polish Spa nish Exit

Language

German Italian French Russian

This option is used to setup the language on LCD display. Press and buttons to scroll the curser to desire language and press

button to select this option. Press key to cancel the setting and

return to the previous menu. The default language setting is English.

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3.5 Service

Service

Ini tia l izatio n M i l e a g e In fo. E xit

This feature is used to restore printer settings to defaults and display printer mileage information.

3.5.1 Initialization

Service 1/3 Initialization Initializing … > Initialization

Mileage Info. SELECT YES Exit MENU NO

The printer settings are restored to defaults as below once printer is initialized.

Note : When printer initialization is done, please calibrate the gap or black mark sensor before printing.

Parameter Default setting

Speed

TTP-2410M Pro： 6 IPS (152 mm/sec) TTP-346M Pro/246M Pro/344M Pro：4 IPS (101.6 mm/sec) TTP-644M Pro： 3 IPS (76.2 mm/sec)

Density

Label width

4.00”(101.6mm)

Label height

4.00”(101.6mm)

Sensor type

Gap sensor

Gap setting

0.12”(3.0mm)

Print direction

Reference point

0,0(upper left corner)

Offset

Print mode

Batch mode

Serial port settings

9600 bps, none parity, 8 data bits, 1 stop bit

Code page

850

Country code

001

Clear flash memory

Shift X

Shift Y

Page 78

Gap sensor sensitivity

3 (Will be reset. Need to re-calibrate the gap)

Bline sensor sensitivity

2 (Will be reset. Need to re-calibrate the gap)

Language

English

IP address

DHCP

3.5.2 Mileage Info.

Use this option to check the printed mileage (displayed in metres).

Service 1/3 Mileage: (m)

Initialization 4016

> Mileage Info. Labels: (pcs.)

Exit 51698

Page 79

4. Diagnostic Tool

The Diagnostic Utility is a toolbox that allows users to explore the printer’s settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer.

Note: This utility works with printer firmware V6.00 and later versions.

4.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager, Command Tool) included in the Diagnostic utility.

Features tab

Printer functions

Interface

Printer Status

Printer setup

Page 80

4.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………)

1. Select the PC interface connected with bar code printer.

2. Click the “Function” button to setting.

3. The detail functions in the Printer Function Group are listed as below.

Function Description

Calibrate Sensor

Calibrate the sensor specified in the Printer Setup group media sensor field

Ethernet Setup

Setup the IP address, subnet mask, gateway for the on board Ethernet (Please refer to next section)

RTC Time Synchronize printer Real Time Clock with PC Print Test Page Print a test page Reset Printer Reboot printer

Factory Default

Initialize the printer and restore the settings to factory default.

Dump Text To activate the printer dump mode. Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program Configuration Page Print printer configuration

Note: For more information about Diagnostic Tool, please refer to the diagnostic utility quick start guide in the CD disk \ Utilities directory.

Page 81

5 Setting Ethernet by Diagnostic Utility (Optional for

TTP-246M Pro/TTP-344M Pro models)

The Diagnostic Utility is enclosed in the CD disk \Utilities directory . Users can use Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to configure the Ethernet by these three interfaces.

5.1 Using USB interface to setup Ethernet interface

1. Connect the USB cable between the computer and the printer.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicking on the icon.

Note: This utility works with printer firmware V6.00 and later versions.

4. The Diagnostic Utility default interface setting is USB interface. If USB interface is connected with printer, no other settings need to be changed in the interface field.

5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration tab to setup the IP address, subnet mask and gateway for the on board Ethernet.

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5.2 Using RS-232 interface to setup Ethernet interface

1. Connect the computer and the printer with a RS-232 cable.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicks on the icon.

Note: This utility works with printer firmware V6.00 and later versions.

4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity check, data bits, stop bit and flow control parameters.

5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP address, subnet mask and the gateway for the on board Ethernet.

Page 83

5.3 Using Ethernet interface to setup Ethernet interface

1. Connect the computer and the printer to the LAN.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicks on the icon.

Note: This utility works with printer firmware V6.00 and later versions.

4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet mask and gateway for the on board Ethernet.

5. Click the “Discover Device” button to explore the printers that exist on the network.

6. Select the printer in the left side of listed printers, the correspondent IP address will be shown in the right side “IP address/Printer Name” field.

7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.

The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP” radio button then enter the IP address, subnet mask and

Page 84

gateway. Click “Set IP” to take effect the settings.

Users can also change the “Printer Name” by another model name in this field’s then click “Set Printer Name” to take effect this change.

Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset

to take effect the settings.

8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.

Factory Default button This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset the printer name.

Web setup button Except to use the Diagnostic Utility to setup the printer, you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser. This feature provides a user-friendly setup interface and the capability to manage the printer remotely over a network.

Page 85

6. Troubleshooting

6.1 Common Problems

The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.

Problem Possible Cause Recovery Procedure

Power indicator does

not illuminate

* The power cord is not properly

connected.

* Plug the power cord in printer and outlet. * Switch the printer on.

Carriage Open

* The printer carriage is open. * Please close the print carriage.

No Ribbon

* Running out of ribbon. * The ribbon is installed incorrectly.

* Supply a new ribbon roll. * Please refer to the steps in user’s manual to

reinstall the ribbon.

No Paper

* Running out of label. * The label is installed incorrectly. * Gap/black mark sensor is not

calibrated.

* Supply a new label roll. * Please refer to the steps in user’s manual to

reinstall the label roll.

* Calibrate the gap/black mark sensor.

Paper Jam

* Gap/black mark sensor is not set

properly. * Make sure label size is set properly. * Labels may be stuck inside the printer

mechanism.

* Calibrate the gap/black mark sensor. * Set label size correctly.

Take Label

* Peel function is enabled.

* If the peeler module is installed, please remove

the label.

* If there is no peeler module in front of the printer,

please switch off the printer and install it.

* Check if the connector is plugging correctly.

UP: Fwd. DOWN: Rev. MENU: Exit

* Cutter jam. * There is no cutter installed on the

printer. * Cutter PCB is damaged.

* If the cutter module is installed, please press UP

or DOWN key to rotate the cutter up or down to

make the knife back to the right position. * Remove the label. * Make sure the thickness of label is less than 200

g/m2 (for regular cutter) or 300 g/m2 (for

heavy-duty cutter). * Replace a cutter PCB.

Page 86

Not Printing

* Cable is not well connected to serial or

USB interface or parallel port.

* The serial port cable pin configuration

is not pin to pin connected.

* Re-connect cable to interface. * If using serial cable,

- Please replace the cable with pin to pin connected.

- Check the baud rate setting. The default baud rate setting of printer is 9600,n,8,1.

* If using the Ethernet cable,

- Check if the Ethernet RJ-45 connector green LED is lit on..

- Check if the Ethernet RJ-45 connector amber LED is blinking.

- Check if the printer gets the IP address when using DHCP mode.

- Check if the IP address is correct when using the static IP address.

- Wait a few seconds let the printer get the communication with the server then check the IP address setting again.

* Chang a new cable. * Ribbon and media are not compatible. * Verify the ribbon-inked side. * Reload the ribbon again. * Clean the printhead. * The print density setting is incorrect. * Printhead’s harness connector is not well

connected with printhead. Turn off the printer and plug the connector again.

* Check if the stepping motor is plugging in the

right connector .

* Check your program if there is a command

PRINT at the end of the file and there must have CRLF at the end of each command line.

Memory full

( FLASH / DRAM )

* The space of FLASH/DRAM is full.

* Delete unused files in the FLASH/DRAM. * The max. numbers of file of DRAM is 256 files. * The max. user addressable memory space of

DRAM is 256 KB for TTP-246M Pro/TTP-344M Pro and 2048KB for TTP-2410M Pro/

TTP-346M Pro. * The max. numbers of file of FLASH is 256 files. * The max. user addressable memory space of

FLASH is 2560 KB for TTP-246M Pro/

TTP-344M Pro and 6656 KB for TTP-2410M

Pro/TTP-346M Pro.

SD card is unable to

use

* SD card is damaged. * SD card does not insert correctly. * Use the non-approved SD card

manufacturer.

* Use the supported capacity SD card. * Insert the SD card again. * The supported SD card spec and the approved

SD card manufacturers, please refer to section

2.2.3.

PS/2 port does not

work

* Did not turn off power prior to plug in

the PS/2 keyboard. * PS/2 keyboard is damaged. * PS/2 keyboard does not plug-in

correctly. * There is no BAS file in the printer.

* Turn of f printer power prior to plug in the PS/2

keyboard. * Plug the PS/2 keyboard again. * Make sure the keyboard is fine. * Make sure if there is any BAS file downloaded

into printer.

Page 87

Poor Print Quality

* Ribbon and media is loaded incorrectly * Dust or adhesive accumulation on the

print head. * Print density is not set properly. * Printhead element is damaged. * Ribbon and media are incompatible. * The printhead pressure is not set

properly.

* Reload the supply. * Clean the printhead. * Clean the platen roller. * Adjust the print density and print speed. * Run printer self-test and check the print head

test pattern if there is dot missing in the pattern. * Change proper ribbon or proper label media. * Adjust the printhead pressure adjustment knob.

- If the left side printout is too light, please adjust the left side pressure adjustment knob to the higher index (higher pressure). If the pressure adjustment knob has been adjust to index “5” and the poor print quality is still at the left side of the printout, please adjust the pressure adjustment knob to index “1” and use the Z-axis adjustment knob to fine tune the pressure.

- If the right side printout is too light, please adjust the right side pressure adjustment knob to the higher index (higher pressure) to improve the print quality.

* If the label thickness is more than 0.22 mm, the

print quality might be not good enough, please adjust the heater line adjustment screw counter clockwise to get the best print quality.

* The release lever does not latch the printhead

properly.

LCD panel is dark but

the LEDs are light

* The printer initialization is

unsuccessful.

* Turn OFF and ON the printer again. * Initialize the printer.

LCD panel is dark and

LEDs are lit on, but

the label is feeding

forward

* The LCD panel harness connector is

loose.

* The LCD panel harness connector is plugged

upside down.

Ribbon end sensor

doesn’t work

* The ribbon sensor hole is covered with

dust.

* Clear the dust in the sensor hole by the blower.

Peel sensor is not

working

* Peel sensor is not located on the

correct position.

* The connector is loose.

* Make sure that the media goes through the Peel

sensor.

* Plug the connect cable correctly.

Cutter is not working

* The connector is loose. * Plug in the connect cable correctly.

Label feeding is not

stable (skew) when

printing

* The media guide does not touch the

edge of the media.

* If the label is moving to the right side, please

move the label guide to left.

* If the label is moving to the left side, please

move the label guide to right.

Skip labels when

printing

* Label size is not specified properly. * Sensor sensitivity is not set properly. * The media sensor is covered with dust.

* Check if label size is setup correctly. * Calibrate the sensor by Auto Gap or Manual

Gap options.

* Clear the GAP/Black mark sensor by blower.

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The printing position

of small label is

incorrect

* Media sensor sensitivity is not set

properly. * Label size is incorrect. * The parameter Shift Y in the LCD menu

is incorrect. * The vertical offset setting in the driver is

incorrect.

* Calibrate the sensor sensitivity again. * Set the correct label size and gap size. * Press [MENU] Æ [SELECT] x3Æ[DOWN]x6 Æ

[SELECT] to fine-tune the parameter of Shift Y.

* If using the software BarTender, please set the

vertical offset in the driver.

The left side printout

position is incorrect

* Wrong label size setup. * The parameter Shift X in LCD menu is

incorrect.

* Set the correct label size. * Press [MENU] Æ [SELECT] x 3 Æ [DOWN] x 5

Æ [SELECT] to fine tune the parameter of Shift X.

Missing printing on

the left or right side of

label

* Wrong label size setup. * Set the correct label size.

RTC time is incorrect

when reboot the

printer

* The battery has run down. * Check if there is a battery on the main board.

Multi interface board

doesn’t work

* The installation is incorrect.

* Check if the board is plugged in the right

connector.

Power and Error LEDs

are blinking fast

* Power switch OFF and ON too fast.

* Turn off the printer and wait all LEDs are dark,

and turn on the printer again.

Wrinkle Problem

* Printhead pressure is incorrect. * Ribbon installation is incorrect. * Media installation is incorrect. * Print density is incorrect. * Media feeding is incorrect.

* Please refer to the next chapter. * Please set the suitable density to have good

print quality.

* Make sure the label guide touch the edge of the

media guide.

Gray line on the blank

label

* The printhead is dirty. * The platen roller is dirty.

* Clean the printhead. * Clean the platen roller.

Irregular printing

* The printer is in Hex Dump mode. * The RS-232 setting is incorrect.

* Turn off and on the printer to skip the dump

mode.

* Re-set the Rs-232 setting.

Page 89

6.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles

This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the media for general-purpose printing application. Ribbon wrinkle is related to the media thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon wrinkle happens, please follow the instructions below to adjust the printer parts.

Adjustable

Printer

Parts

Symptom

1. Wrinkle happens from label lower left to upper right direction (“

”)

2. Wrinkle happens from label lower right to upper left direction (“ˋ”)

Wrinkle

Example

Feed direction

Ribbon guide plate

Print head pressure adjustment knob

Z-axis mechanism adjustment knob

Page 90

Adjust the print head pressure adjustment knob

The print head pressure adjustment knob has 5 levels of settings. Clockwise direction adjustment is to increase the print head pressure. Counter Clockwise adjustment can decrease the print head pressure. If the wrinkle on the label starts from the lower left side to upper right side, please do following adjustment.

1. Decrease the right side print head pressure adjustment knob setting 1 level per each adjustment then print the label again to check if wrinkle is gone.

2. If the right side print head adjustment knob setting has been set to index 1 (the lowest pressure index), please increase the left side print head pressure.

3. If the left side print head adjustment knob setting has been set to 5 (the highest pressure index) the wrinkle can’t be avoid, please rotate the both knobs back to setting 1 then rotate the Z-axis mechanism adjustment knob clockwise for a few degrees and print again for fine tune the print head pressure distribution.

Note for step 3:

*Factory default setting, the Z-axis knob is

rotated counter clockwise to the end of thread.

*Turn the Z-axis mechanism adjustment knob

clockwise until you feel the knob touch the mechanism for the first adjustment.

* If the wrinkle is still there, please turn the Z-axis

mechanism adjustment knob clockwise about 1/4 circle each time for adjustment

* If the winkled direction is change from “ˊ” to

“ˋ” by adjusting the Z-axis mechanism adjustment knob, please turn the Z-axis

mechanism adjustment knob counter clockwise to avoid the wrinkle.

djust the print head pressure adjustment knob

The print head pressure adjustment knob has 5 levels of settings. Clockwise direction adjustment is to increase the print head pressure. Counter Clockwise adjustment can decrease the print head pressure. If the wrinkle on the label starts from the lower right side to upper left side, please do following adjustment.

1. Decrease the left side print head pressure adjustment knob setting 1 level per each adjustment then print the label again to check if wrinkle is gone.

2. If the left side print head adjustment knob level has been set to index 1 (the lowest index), please increase the right side print head pressure.

Right knob

Left knob

Right knob

Left knob

Z axis mechanism adjustment knob

Page 91

7. Maintenance

This session presents the clean tools and methods to maintain your printer.

2. Please use one of following material to clean the printer.

 Cotton swab (Head cleaner pen)  Lint-free cloth  Vacuum / Blower brush  100% ethanol

2. The cleaning process is described as following

Printer Part Method Interval

Print Head

IMPORTANT

Please do not

use sharp

objects to clean

the printhead or

platen roller

1. Always turn off the printer before cleaning the print head.

2. Allow the print head to cool for a minimum of one minute.

3. Use a cotton swab (Head cleaner pen) and 100% ethanol to clean the print head surface.

Clean the print head when changing a new label roll

Platen Roller

1. Turn the power off.

2. Rotate the platen roller and wipe it thoroughly with 100% ethanol and a cotton swab, or lint-free cloth.

Clean the platen roller when changing a new label roll

Tear Bar/Peel

Bar

Use the lint-free cloth with 100% ethanol to wipe it.

As needed

Sensor

Compressed air or vacuum Monthly

Exterior

Wipe it with water-dampened cloth

As needed

Interior

Brush or vacuum As needed

Note:

Page 92

z Do not touch printhead surfaces with your fingers. If you inadvertently touch the

printhead please use ethanol to clean it.

z Please use 100% Ethanol. DO NOT use medical alcohol, which may damage the

print head.

z To maintain printer performance and extend printhead life regularly clean the print head

and label supply sensors and when changing printer ribbons.

z Do not attempt to remove debris, and dirt build up on the printhead or platen with a

sharp object. – Serious damage may occur to the printhead or platen resulting in poor or damaged print.

Page 93

Revise History

Date Content Editor

2012/6/18

* Revise pictures of label roll guard * Revise section 1.6

Cinya

2012/9/24

* Revise chapter 2.2.2, 2.5.1, 2.6.1 and 2.6.2 Camille

2012/10/2

* Revise chapter 2.6.3, 2.6.5 and 3.1.2 Camille

2013/4/1

* Modify chapter1.2.2 for cutter spec * Modify chapter 3.3.1 for V7.0 F/W (Self-test) * Add KROY YouTube web address

Camille

2013/5/8

* Modify chapter 1.3 Camille

Page 94

kroy

Kroy Europe Ltd, Unit 2 14 Commercial Road Reading Berkshire RG2 0QJ England U.K.

Tel: +44 (0)118 9865200 Fax: +44 (0)118 9865205 Email: info@kroyeurope.com url: www.kroyeurope.com

Kroy Europe Ltd K4710P, K4730P, K4760P, K4653P, K4652P User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual