The emergency trouble shooting guide
volumeSPRAY
oilSPRAY hotCHOC
multiSPRAY
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Below you will find simple & basic steps that often resolve the problem easily.
For better understanding see “product explosion diagram” below or in
your manual.
Parts that can be cleaned in the dish-washer (on the left):
CLEANING
Please separate the electrics and washing all in the dishwasher at 150F+ (except the
ball (6) and atomiser insert (7)) - then reassemble and try spraying. This is particularly
important if you have i) been spraying particles or ii) left high viscosity materials dry.
THE SPRAY GUN PROFILE
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SIMPLE & BASIC TROUBLE SHOOTING STEPS:
• Is the atomiser insert (7) present? If it has been lost during cleaning, you will
need to order a spare.
• Does the ball rattle (6) when shaken? If not, follow the steps to remove and
reinsert - page 2 of the guide. If it has been lost during cleaning, you will need to
order a spare.
• Is the container at least half full and screwed on tightly?
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tightened the nozzle extension, and if necessary, use a wet towel to help with grip.
This is particularity important when spraying low viscosity materials like water. If
the issue persists, please check that there are no blockages.
• Are the piston and spring fitted as shown in the picture below?
• Is the suction tube attached? Is it blocked? (Visual inspection/blow through).
• You are struggling to fit the suction tube extension cup: Pull out the end of the
suction tube and fit the metal adapter piece first. Then pull the cup up and screw it
into the pump housing - the thread is on the outside of the cup.
• You are seeing drips from the nozzle or extension: Please ensure you have
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function).
• Do you experience the same effect with both different nozzles? Please try
spraying. If one is not working, it may be blocked - hot water will help.
• Power: if you close the power knob completely (right) and then open completely
(left) - does it get notably noisier?
• Have you been spraying liquid with particles? If so, some of these may have got
into the chamber and stoped the piston from moving properly. Please take the piston
out of the pump unit and follow the next step.
• Is the service screw correctly aligned on tight? (if misaligned, the piston cannot
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STILL NOT WORKING?!
Should the problem persist, please describe to us what you were you doing just before
it stopped working (e.g. just cleaned it, changed materials etc). The more information
you provide, the easier we are able to troubleshoot. Please confirm the below:
• Which gun do you have?
• Which material are you trying to spray?
• When was it last cleaned? Have you tried with a pipe brush, or put through the
dishwasher?
• Has it been dropped?
• Does the gun change sound when you change the power setting?
• Is the suction tube, entry hole and piston free from material build up? (any build up
will affect the suction, especially chocolate, fat or egg).
• Is material being sucked up the tube?
• Have you tried using a different nozzle / without the nozzle extension?
• Are you sure the atomiser insert and ball are present? And that the suction tube is
attached?
• Have you noticed an increase in vibration?
• When did you purchase the gun?
Notes:
• Please describe the issue - i.e. does it suck up? Does it spray at all? Do you get
splatter, or droplets, drips etc?
• Does it spray water?
• Does it make a different sound when you twist the power nozzle?
• At the top of the tube where it goes into the pump housing, have you checked that
there is no blockage in the small entry hole? (see images below)
• When taken apart and with the spring off, does the piston move smoothly or does
it stick? Please rotate the pistons and check. (see images below)
• If you put the nozzle and pump housing through the dishwasher does it still give
the same issues?
hotCHOC specific:
In addition to the standard trouble shooting questions, please provide as much
information as possible but at least answer the below:
• Describe the type of material being sprayed.
- Are you mixing in other ingredients such as honey?
- What is the percentage cocoa butter / chocolate?
- Which temperature is the material when spraying?
STILL NOT WORKING?!
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Spare parts and accessories: multiSPRAY
1
2
3
4
5
6
7
8
9
10
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12
13
14
11-501-045
09-004-004
11-004-014
11-004-013
11-504-023
09-004-014
09-005-000
09-008-015
09-490-006
06-001-027
09-490-012
09-490-004
09-490-008
09-490-007
Pos. Art. Nº.
Hood
Service screw
Piston
Piston spring
Pump housing
Valve ball
Atomiser insert
Nozzle extension
Round nozzle R6
Suction tube
Container & lid
Round nozzle R4
Round nozzle R8
Flat nozzle F7S
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6
7
10
9 8
14
13
12
3
4
1
2
15
11
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Spare parts and accessories: volumeSPRAY
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
09-501-011
09-004-004
09-004-026
09-004-013
09-504-038
09-004-022
09-005-000
09-008-015
09-490-006
06-001-027
09-490-012
09-490-004
09-490-008
09-490-007
09-450-001
Pos. Art. Nº.
Hood
Service screw
Piston
Piston spring
Pump housing
Valve ball
Atomiser insert
Nozzle extension
Round nozzle R6
Suction tube
Container & lid
Round nozzle R4
Round nozzle R8
Flat nozzle F7S
Suction tube extension
1
2
3
4
5
6
7
9 8
10
11
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Spare parts and accessories: oilSPRAY
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2
3
4
5
6
7
8
9
10
11
12-000-010
09-004-004
12-004-010
12-004-013
12-004-005
12-
005-003
12-507-010
12-508-220
09-490-004
12-005-021
12-000-016
Hood
Service screw
Piston
Piston spring
Pump housing
Adapter
Atomiser unit
Nozzle extension
Round nozzle R4
Suction tube
Container & lid
Pos. Art. Nº.
1
2
3
4
5
6
7
9
14
8
10
12
13
11
Spare parts and accessories: hotCHOC
1
2
3
4
5
6
7
8
9
10
11
12
13
14
12-000-010
09-004-004
12-004-010
12-004-013
12-004-005
12-
005-003
12-507-010
12-508-220
09-490-006
12-005-021
12-000-016
12-508-201
12-508-200
Distributor
Hood
Service screw
Piston cplt.
Piston spring
Pump housing cplt.
Adapter
Atomiser unit
Bent nozzle extension
Round jet nozzle R6 0.6mm
Suction tube
Container & lid, 550ml
Container insulation sleeve
Nozzle insulation sleeve
Nozzle heating unit
Pos. Art Nº.
KREA Swiss AG I Hauptstrasse 137C CH 8274 Tägerwilen
E-Mail: info@KreaSwiss.com I Web: www.KreaSwiss.com
I I Tel.: +41 (0)71 686 60 40 I Fax: +41 (0)71 686 60 43
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