36
Manual
www.kraun.com
5. FAQ.
1. What’s going on when the red led light on the video server product is ashing?
A: When the video server product is connected to the Internet and working correctly, the red led light will
be on constantly. If the red led light is ashing, it’s probably because there is some network connecting
problem. Please check the network connection again and follow the instructions on the user manual to
set it up again.
2. What’s the viewing angle of the video server product?
A: The viewing angle of the video server product is dependent on the connected lens.
3. What’s the longest distance using the video server product to see the video?
A: When using the video server product to see a long-distance object, whether it’s clear or not depends
on the size of the object. Usually when your eyes can see something clearly in that distance, the video
server product can also see that object clearly in about the same distance.
4. What should I do if the password is forgotten, and the ID/password card is missing?
A: The easiest way to solve this problem is to reset the video server product to the factory default. Please
stick on the reset button on the rear panel of the video server product for more than 3 seconds and
release it. The video server product will then restart to the factory default. The default administrator
account is “admin”, administrator password is empty. The default video-play password is “ipcam”. You can
adjust these account and passwords by using the browser to login into the video server product and do
the needed modications.
5. What should I do if I can not hear the audio sound from the video server product?
A: There is an audio input connector inside the video server product. If you can see the video from the
accompanied KraunView software, but can not hear the audio sound, please check the followings:
(1). Check if the speaker of the computer is turned on, you can try to play a audio le on the computer to
verify this.
(2). Check if the microphone on the video server product is enabled. Please login into the web
conguration page of the video server product, select the “video” settings, click the “Enable audio
microphone” choice.
6. I can see the video in a remote place, but the video quality is not good and sometimes the video
will disconnect and then the video will reconnect again by itself.
A: It’s probably because the internet bandwidth (internet speed) is not big enough. Please try to apply for
a better internet connection from your Internet Service Provider or decrease the bandwidth settings of
the video server product. You can adjust the bandwidth requirement of the video server product either
from the KraunView software or login into the web conguration page of the video server product to do
the modication.
7. Does the video server product provide the recording function?
A: You can do the recording of the video/audio of the Video server from the KraunView software with the
KraunView software. You can also do the video/audio recording to the standard NAS storage device. The
micro-SD card slot is provided for recording to micro-SD card. Another software CamPlay is needed to
playback the recorded vide/audio les.
8. Can I connect the video server product directly to my PC/notebook with an Ethernet cable?
A: If the video server product is directly connected to your PC/notebook computer using an Ethernet
cable, the video server product will automatically use an IP address called “auto IP” with IP address
169.254.xxx.xxx. If your PC/notebook computer is congured to DHCP, it will also use an “auto IP”
address. But this will take about one minute after the video server product is connected to the
computer and you need to make sure that the WiFi interface on your PC/notebook computer is disabled.
After about one minute, you can run the KraunView software to access the video server product, the
CAM ID should be displayed on the “auto-search” list. You can then see the video by double clicking the
CAM ID icon. But you need to know that in this situation, other local or remote computer can not see
the video.