Kramer VP-475UX User Manual

P/N: 2900-301235 Rev 1 www.kramerAV.com

USER MANUAL

MODEL:

VP-475UX
12G SDI to HDMI Scaler/Converter

Kramer Electronics Ltd.

VP-475UX – Contents

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Contents

Introduction 1

Getting Started 1
Overview 2

Defining VP-475UX 12G SDI to HDMI Scaler/Converter 4
Mounting VP-475UX 5
Connecting VP-475UX 6
Using the Embedded Web Pages 7

Browsing VP-475UX Web Pages 8
Configuring Output Settings 9
Changing Device Name 12
Enabling/Disabling Web Page Password Security 13
Configuring Network Settings 15
Resetting Device 16
Upgrading Firmware 17

Technical Specifications 18

Default Communication Parameters 20

Protocol 3000 21

Understanding Protocol 3000 21
Protocol 3000 Commands 22
Result and Error Codes 28

Kramer Electronics Ltd.

VP-475UX – Introduction

1

Introduction

Welcome to Kramer Electronics! Since 1981, Kramer Electronics has been providing a world
of unique, creative, and affordable solutions to the vast range of problems that confront the
video, audio, presentation, and broadcasting professional on a daily basis. In recent years, we
have redesigned and upgraded most of our line, making the best even better!

Getting Started

We recommend that you:

• Unpack the equipment carefully and save the original box and packaging materials for
possible future shipment.

• Review the contents of this user manual.

Go to www.kramerav.com/downloads/VP-475UX to check for up-to-date user manuals,
application programs, and to check if firmware upgrades are available (where appropriate).

Achieving Best Performance

• Use only good quality connection cables (we recommend Kramer high-performance,
high-resolution cables) to avoid interference, deterioration in signal quality due to poor
matching, and elevated noise levels (often associated with low quality cables).

• Do not secure the cables in tight bundles or roll the slack into tight coils.

• Avoid interference from neighboring electrical appliances that may adversely influence

signal quality.

• Position your Kramer VP-475UX away from moisture, excessive sunlight and dust.

Safety Instructions

Caution:

• This equipment is to be used only inside a building. It may only be connected to other
equipment that is installed inside a building.

• For products with relay terminals and GPI\O ports, please refer to the permitted rating
for an external connection, located next to the terminal or in the User Manual.

• There are no operator serviceable parts inside the device.

Warning:

• Use only the power cord that is supplied with the device.

• Disconnect the power and unplug the device from the wall before installing.

• Do not open the device. High voltages can cause electrical shock! Servicing by

qualified personnel only.

• To ensure continuous risk protection, replace fuses only according to the rating
specified on the product label which located on the bottom of the device.

Kramer Electronics Ltd.

VP-475UX – Introduction

2

Recycling Kramer Products

The Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC aims to reduce
the amount of WEEE sent for disposal to landfill or incineration by requiring it to be collected
and recycled. To comply with the WEEE Directive, Kramer Electronics has made
arrangements with the European Advanced Recycling Network (EARN) and will cover any
costs of treatment, recycling and recovery of waste Kramer Electronics branded equipment on
arrival at the EARN facility. For details of Kramer’s recycling arrangements in your particular
country go to our recycling pages at www.kramerav.com/support/recycling.

Overview

Congratulations on purchasing your Kramer VP-475UX 12G SDI to HDMI Scaler/Converter.

VP-475UX is a high-performance, dual channel scaler and format converter for SDI video

signals of up to 12G data rate. With its integrated dual scaler, it converts the 12G SDI video
signals from its two input channels (with embedded audio) to two 4K@60Hz (4:4:4) HDMI™
outputs, along with de-embedding the audio signals and sending them to the analog audio
output ports.

Exceptional Quality

• High Performance, Scaled Video Conversion – A high performance, low latency video
processing SDI to HDMI converter, with integrated signal resolution scaler, that converts
up to 12G multi-rate SDI signals to HDMI signals, flexibly scaling to a maximum
resolution of 4K@60 (4:4:4) 18G data rate signals, independent per each channel.

• SDI Multi Rate Signals – Auto-adapts from 270Mbps to 12Gbps data rates, accepts SDI,
HD-SDI, 3G HD-SDI, 6G and 12G SDI compliant input signals with video resolutions of
up to 4K@60Hz (4:2:2) 30bpp. Complying with SMPTE 259M (SD-SDI), 292M (HD-SDI),
344M (ED-SDI), 424M (3G HD-SDI), ST-2081 (6G-SDI) and ST-2082 (12G-SDI)
standards, it supports pass-through of standard embedded audio channels with ancillary
ID and metadata information.

• Adaptable HDMI Data Rates – Flexibly scales to a wide variety of HDMI data rates, from
low 480p to as high as 4K@60Hz (4:4:4) video resolution, adapting to any market­available AV acceptor device, such as displays and projectors.

• Flexible Audio De-embedding – The user selects to de-embed 2 or 4 of the 16 audio
channels embedded within each SDI input signal. The de-embedded audio is then
embedded in the corresponding converted HDMI output signal, and, in parallel, is de­embedded and sent to a corresponding device audio output port, either as 2-channel
balanced analog or 4-channel AES/EBU-compliant stereo audio signal. This enables
high-quality audio playback by routing the audio to external speakers in parallel to
routing the audio to the local speakers found on the connected AV acceptor device (such
as a TV or laptop).

• Extended-Reach Input Extension – Input signal equalization and output signals reclocking
to gain extended-reach signal extension. Using high-quality coaxial SDI cables, supports
extension of up to 500m (1640ft) for SD signals; 260m (850ft) for 1.5G HD signals; 220m
(720ft) for 3G; 100m (330ft) for 6G HD signals; 70m (230ft) for 12G 4K signals.

Kramer Electronics Ltd.

VP-475UX – Introduction

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For optimal performance, Kramer recommends using Kramer high-performance cables.
Reach extension performance may vary while using coaxial cables that are not high-quality.

Advanced and User-friendly Operation

• Cost-Effective Maintenance – Indicators for SDI input signals status and data rate, and
power status, for easy local maintenance and troubleshooting. Remote device
management via built-in web UI. Local and remote firmware upgrade via mini-USB or
Ethernet connection ensure lasting, field-proven deployment.

Flexible Connectivity

• Reliable Wire Connectivity – Coaxial broadcast-grade cables are reliably connected via
lockable BNC connectors, preventing unintentional wire disconnections, to gain fast and
highly professional uncompressed SDI signals distribution deployments.

• Easy Installation – 19” enclosure for rack mounting a device in a 1U rack space with
included rack ears and universal 100-240V AC power connection.

Typical Applications

VP-475UX is ideal for the following typical applications:

• SDI video production studios.

• Broadcast studio and field SDI video production events.

• Easy integration of SDI cameras and sources to HDMI-based system in any Pro-AV

application.

• Staging and rental deployments.

• Medical facilities with highly reliable video deployments.

Controlling your VP-475UX

Control your VP-475UX via:

• Embedded web pages via a browsing device that is connected to LAN (see Using the

Embedded Web Pages on page 7).

• USB serial port, by Protocol 3000 serial commands transmitted by a computer
(see Protocol 3000 on page 21).

Kramer Electronics Ltd.

VP-475UX – Defining VP-475UX 12G SDI to HDMI Scaler/Converter

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Defining VP-475UX 12G SDI to HDMI Scaler/Converter

This section defines VP-475UX.

Figure 1: VP-475UX 12G SDI to HDMI Scaler/Converter

#

Feature

Function

IN LEDs

Illuminate to indicate the input resolutions (1 and 2):

Red – SDI input signal is SD:

NTSC – 480i or 480p Interlaced or progressive
video formats.
PAL – 576i or 576p Interlaced or progressive
video formats.

Yellow – SDI input signal is
HD:

1.5G – 720p progressive or 1080i interlaced
video format.
3G – 1080p progressive video format.

Blue – SDI input signal is
UHD:

6G – 2160p30 progressive video format.
12G – 2160p60 progressive video format

Off – no input signal.

SDI BNC
Connectors

IN

Connect to SDI sources (1 and 2).

LOOP

Connect to the IN connector of the next device in the daisy chain or connect to a
local display (1 and 2).

For best results, when an input is connected and it’s corresponding LOOP

is not used, connect a 75Ω terminator (supplied) to the unused LOOP

connector.
For example, if IN 1 is connected and LOOP 1 is not in use, connect a
terminator plug to LOOP 1.

HDMI OUT Connectors

Connect to HDMI acceptors (1 and 2).

ANALOG OR AES/EBU XLR
(L, R) Connectors

Connect to a balanced stereo audio acceptor or to a digital AES/EBU receiver
(OUT 1 and OUT 2).

LAN RJ-45 Connector

Connect to a browser device via LAN and also use for firmware upgrade.

RESET Button

Press for ≥10 seconds to reset to factory default values.
The device power cycles and loads the factory default values.

CTRL Mini USB Connector

Connect to a computer for device control and firmware upgrade.

Power Socket

AC connector enabling power supply to the VP-475UX.

Power Switch

Switch to turn the device ON and OFF.

1 2 3 4 5 6 7 8 9

Kramer Electronics Ltd.

VP-475UX – Mounting VP-475UX

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Mounting VP-475UX

This section provides instructions for mounting VP-475UX. Before installing, verify that the
environment is within the recommended range:

• Operation temperature – 0 to 40C (32 to 104F).

• Storage temperature – -40 to +70C (-40 to +158F).

• Humidity – 10% to 90%, RHL non-condensing.

• VP-475UX must be placed upright in the correct horizontal position.

Caution:

• Mount VP-475UX before connecting any cables or power.

Warning:

• Ensure that the environment (e.g., maximum ambient temperature & air flow) is
compatible for the device.

• Avoid uneven mechanical loading.

• Appropriate consideration of equipment nameplate ratings should be used for avoiding

overloading of the circuits.

• Reliable earthing of rack-mounted equipment should be maintained.

To mount the VP-475UX on a rack

Attach both ear brackets by removing the screws from each side of
the machine and replacing those screws through the ear brackets or
place the machine on a table.

For more information go to www.kramerav.com/downloads/VP-475UX

Kramer Electronics Ltd.

VP-475UX – Connecting VP-475UX

6

Connecting VP-475UX

Always switch off the power to each device before connecting it to your VP-475UX. After
connecting your VP-475UX, connect its power and then switch on the power to each device.

Figure 2: Connecting to the VP-475UX Rear Panel

To connect the VP-475UX as illustrated in the example in Figure 2:

1. Connect an SDI source (for example, an SDI camera) to the SDI BNC Connector .

2. Connect an HDMI acceptor (for example, a display) to the HDMI OUT Connector .

3. Connect powered speakers to the ANALOG OR AES/EBU XLR (L, R) Connectors .

4. Connect a Local Area Network (LAN) cable to the LAN RJ-45 Connector for
connection to your network.

5. Connect the power cord to the Power Socket and to the mains electricity.

The power cord is not shown in Figure 2.

You can daisy-chain the VP-475UX by looping the LOOP source to the next machine.

2 3 4 5 8

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

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Using the Embedded Web Pages

VP-475UX enables you to configure settings via Ethernet using built-in, user-friendly web

pages.

You can also configure VP-475UX via Protocol 3000 commands (see Protocol 3000

Commands on page 22).

VP-475UX web pages enable performing the following:

• Configuring Output Settings on page 9.

• Changing Device Name on page 12.

• Enabling/Disabling Web Page Password Security on page 13.

• Configuring Network Settings on page 15.

• Resetting Device on page 16.

• Upgrading Firmware on page 17.

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

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Browsing VP-475UX Web Pages

If a web page does not update correctly, clear your Web browser’s cache.

1. Type the IP address of the device in the address bar of your internet browser (default =

192.168.1.39).
If security is enabled, the Login window appears.

Figure 3: Embedded Web Pages Login Window

2. Enter the Username (default = Admin) and Password (default = Admin) and click
Sign in.

The default web page appears.

Figure 4: Default Web Page

3. Click the Navigation Pane on the left side of the screen to access the relevant web page.

Click the arrow next to the navigation pane to hide/show the names of the pages.

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

9

Configuring Output Settings

VP-475UX enables you to configure video and audio settings for each of the two HDMI

Outputs.

To restore all factory settings and discard your manual configurations, perform a factory reset
(see Resetting Device on page 16).

Configuring Video Settings

To configure image settings:

1. Click AV Configuration from the Navigation Pane.
The AV Configuration page appears.

Figure 5: Embedded Web Pages – AV Configuration Page

2. Click HDMI Output 1 tab or HDMI Output 2 tab.

3. Select the desired resolution. For a complete list of supported resolutions, see Technical

Specifications, on page 18).

When choosing a resolution, make sure the output video resolution frame rate
matches the input video resolution frame rate.

4. Adjust the percentages of Brightness, Contrast and Saturation by dragging the arrow or
by entering a new value in the box.
Changes are reflected immediately in the image on the display.

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

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Generating Test Signal

VP-475UX automatically routes SDI Input 1 to HDMI Output 1 and SDI Input 2 to HDMI

Output 2. VP-475UX enables you to generate a test signal for each of the HDMI outputs that
replaces the input signal, in order to test the output quality.

To generate a test signal:

1. Click AV Configuration from the Navigation Pane.
The AV Configuration page appears (see Figure 5).

2. Click HDMI Output 1 tab or HDMI Output 2 tab.

3. Click Signal Generator.

4. Select the type of test signal from the drop-down:

Black

White

Checkerboard

Crosshatch

Horizontal Ramp

Vertical Ramp

Diagonal Ramp

Vertical Lines

Blue

Green

Red

Color Sweep

Test Pattern

TV Snow

Tartan

Color Ramp

Colored Squares

The test signal appears immediately on the connected display.

Muting Audio

VP-475UX enables you to mute each audio output individually.

To mute the audio on an output:

1. Click AV Configuration from the Navigation Pane.
The AV Configuration page appears.

2. Click HDMI Output 1 tab or HDMI Output 2 tab.

3. Click the speaker icon .
A red X appears on the speaker and the audio on the selected output is muted.

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

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Configuring Audio

VP-475UX enables you to configure how the SDI audio is handled by the system. You can

select which of the SDI audio channels to de-embed for output to the HDMI and XLR audio
outputs and define the output format for the XLR connectors. One selected pair of SDI
channels is output through the HDMI output and, when configured as analog, through the XLR
outputs. When the XLR outputs are configured as AES/EBU, both pairs of the selected group
are output.

To configure the audio:

1. Click AV Configuration from the Navigation Pane.
The AV Configuration page appears.

2. Click HDMI Output 1 tab or HDMI Output 2 tab.

3. Under Audio - Source, select 1 of the 8 pairs of audio signals by selecting the Group
number (1-4) and Pair number (1, 2).

4. Under Audio - Output Format, Click Analog or AES.
The audio is configured.

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

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Changing Device Name

Customizing device name can help identify where the device is located in your installation.

To change the device name:

1. Click Device Settings from the Navigation Pane.
The Device Settings page appears.

Figure 6: Device Settings Page – General Tab

2. Click the General tab.

3. Enter the new name of the device in the Device Name text box.

The device name cannot include any spaces, can be up to 63 characters and can
include only letters, digits, hyphens and underscores.

4. Click Save.
The device name is changed.

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

13

Enabling/Disabling Web Page Password Security

VP-475UX enables you to require a password for logging into the web pages or to disable this

feature and allow login without a password.

To enable web page security:

1. Click Device Settings from the Navigation Pane.
The Device Settings page appears (Figure 6).

2. Click the General tab.

3. Click ON.
A confirmation message appears.

Figure 7: Enable Security Confirmation

4. Click OK.

5. Under Security, enter the current password (or leave blank if there is no current
password), new password, and retype the new password.

A password must contain 5 to 15 alphanumeric characters and no spaces.

6. Click Save.
The device reboots and web page security is enabled with the new username and

password.

To disable security:

1. Click Device Settings from the Navigation Pane.
The Device Settings page appears (Figure 6).

2. Click the General tab.

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

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3. Click OFF.
A confirmation message appears.

Figure 8: Disable Security Confirmation

4. Click OK.
Web page security is disabled.

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

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Configuring Network Settings

VP-475UX enables you to configure network settings for your device.

For proper settings and before changing to DHCP, consult your network administrator.

To configure network settings:

1. Click Device Settings from the Navigation Pane.
The Device Settings page appears (Figure 6).

2. Click the Communication tab.
The Communication tab appears.

Figure 9: Device Settings Page – Communication Tab

3. Change the network settings as required.

–OR–

If you want the device to obtain an IP address via DHCP server, click DHCP ON.

4. Verify that the TCP port is correct.

5. Click Save.
The web page logs out and the browser reloads with the new network information.

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

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Resetting Device

Two types of reset can be performed:

• Restart – Reboots your device and keeps all your device settings, including the IP
address and password.

• Factory reset – Reboots your device and restores all factory settings including
input/output definitions, switching configuration, IP address and password.

Resetting the device can be accomplished by using:

• Back panel RESET button.

• Protocol 3000 FACTORY command (see Protocol 3000 Commands on page 22).

• Web pages.

To perform a factory reset on the device using the back panel:

• Press and hold the RESET Button on power up.
The device automatically resets, loading factory default values.

To reset a device using the web pages:

1. Click Device Settings from the Navigation Pane.
The Device Settings page appears (Figure 6).

2. Click Restart to reboot the device and keep all your settings.

-OR­Click Factory reset to reset the device to factory settings.

6

Kramer Electronics Ltd.

VP-475UX – Using the Embedded Web Pages

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Upgrading Firmware

Perform a power cycle to the VP-475UX before upgrading the firmware.

To upgrade the device firmware:

1. Click Device Settings from the Navigation Pane.
The Device Settings page appears (Figure 6).

2. Click the Upgrade tab.
The Upgrade tab appears.

Figure 10: Device Settings – Upgrade Tab

3. Click Upgrade.
A file browser appears.

4. Open the relevant firmware file.
The firmware uploads to the device.

Caution: Do not power cycle or operate the device during firmware upgrade.

Kramer Electronics Ltd.

VP-475UX – Technical Specifications

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Technical Specifications

Inputs

2 SDI Auto−sensing
12G/6G/HD−SDI/HD−SDI/SDI

Video Signal

On 75Ω BNC connectors

Outputs

2 HDMI

On female HDMI connectors

2 SDI (Input Loop)

On 75Ω female BNC connectors

2 XLR Balanced Stereo Audio or
AES/EBU Digital Audio

On XLR connectors

Ports
1 Ethernet

On an RJ-45 female connector

1 USB

On a female mini USB connector

Video

Standards

12G-SDI – SMPTE ST-2082-1, 3G HD-SDI –
SMPTE 424M, 6G – SMPTE ST-2081, HD-SDI –
SMPTE 292M/344M, SDI – SMPTE 259M

Max SDI Input Resolution

4K@60Hz (4:2:2)

SDI Input Data Rate

259Mbps up to 12Gbps

Max HDMI Resolution

4K@60Hz (4:4:4)

HDMI Output Resolutions

Progressive, Native, 640x480@60Hz,
720x480@60Hz, 720x576@50Hz, 800x600@60Hz,
1024x768@60Hz, 1280x720@50/60Hz,
1280x720@50/60Hz, 1280x768@60Hz,
1280x1024@60Hz, 1600x1200@60Hz,
1680x1050@60Hz, 1920x1080@24/25/30/50/60Hz,
1920x1200@60Hz, 3840x2160@24/25/30/50/60Hz

Conversion Latency

2 frames, i.e. 35ms@60Hz and 70ms@30Hz
(approx.)

Max SDI Input
Reach

12G-SDI Signals

70m (230ft)

6G HD-SDI Signals

100m (330ft)

3G HD-SDI Signals

220m (720ft)

HD-SDI Signals

260m (850ft)

SD Signals

500m (1640ft)

User Interface
Indicators

IN LEDs

Controls

Mini USB, LAN, web UI

Power
Source

100-240V AC

Consumption

58VA max

Environmental
Conditions

Operating Temperature

0° to +40°C (32° to 104°F)

Storage Temperature

-40° to +70°C (-40° to 158°F)

Humidity

10% to 90%, RH non-condensing

Kramer Electronics Ltd.

VP-475UX – Technical Specifications

19

Enclosure

Size

19”, 1U

Type

Aluminum

Cooling

Fan Ventilation

Standards
Compliance

Safety

CE

Environmental

RoHs, WEEE

Accessories

Included

Power cord, rack ears, rubber feet, 2 male 75Ω
terminators

Physical

Product Dimension

43.64cm x 23.72cm x 4.36cm (17.18" x 9.34" x

1.72") W, D, H

Product Weight

1.8kg (3.9lbs) approx.

Shipping Dimension

52.50cm x 23.00cm x 10.70cm (20.67" x 9.06" x

4.21") W, D, H

Shipping Weight

2.6kg (5.8lbs) approx.

The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, I nc.

Kramer Electronics Ltd.

VP-475UX – Technical Specifications

20

Default Communication Parameters

RS-232 / Protocol 3000

Baud Rate:

115200

Stop Bits:

1

Data Bits:

8

Parity:

None

Command format example (set pattern 13 on HDMI OUT 1): #VID-PATTERN 1,13

TCP/IP Parameters

IP Address:

192.168.1.39

UDP Port #:

50000

Subnet Mask:

255.255.0.0

Maximum UDP Connections:

10

Default Gateway:

192.168.0.1

Maximum TCP Connections:

10

TCP Port #:

5000

Factory Settings:

DHCP disabled

Default Hostname:

VP-475UX-xxxx (xxxx = last 4
digits of serial ID)

Security

Username:

Admin

Default Password:

Admin

Kramer Electronics Ltd.

VP-475UX – Protocol 3000

21

Protocol 3000

Kramer devices can be operated using Kramer Protocol 3000 commands sent via serial or
Ethernet ports.

Understanding Protocol 3000

Protocol 3000 commands are a sequence of ASCII letters, structured according to the
following.

• Command format:

Prefix

Command Name

Constant (Space)

Parameter(s)

Suffix

#

Command



Parameter

<CR>

• Feedback format:

Prefix

Device ID

Constant

Command Name

Parameter(s)

Suffix

~

nn @ Command

Parameter

<CR><LF>

• Command parameters – Multiple parameters must be separated by a comma (,). In
addition, multiple parameters can be grouped as a single parameter using brackets ([
and ]).

• Command chain separator character – Multiple commands can be chained in the
same string. Each command is delimited by a pipe character (|).

• Parameters attributes – Parameters may contain multiple attributes. Attributes are
indicated with pointy brackets (<…>) and must be separated by a period (.).

The command framing varies according to how you interface with the VS-88UT. The following
figure displays how the # command is framed using terminal communication software (such
as Hercules):

Kramer Electronics Ltd.

VP-475UX – Protocol 3000

22

Protocol 3000 Commands

Function

Description

Syntax

Parameters/Attributes

Example

#

Protocol handshaking.

Validates the
Protocol 3000
connection and gets
the machine number.

Step-in master
products use this
command to identify
the availability of a
device.

COMMAND

#<CR>

FEEDBACK

~nn@OK<CR><LF>

#<CR>

AUD-SDI­SELECT

Set the SDI audio
state.

COMMAND

#AUD-SDI-SELECT?io_mode,io_index,group,pair<CR>

FEEDBACK

~nn@AUD-SDI-SELECTio_mode,io_index,group,pair<CR><LF>

io_mode –

0 – input

io_index – Number that indicates the

specific input or output port:

1-N (N= the total number of input or

output ports)

group – Group number: 1–4
pair – Pair number: 1–2

Set the SDI audio for SDI IN 1
to group 2 and pair 1:

#AUD-SDI-SELECT0,1,2,1

<CR>

AUD-SDI­SELECT?

Get the SDI audio
state.

COMMAND

#AUD-SDI-SELECT?io_mode,io_index <CR>

FEEDBACK

~nn@AUD-SDI-SELECTio_mode,io_index,group,pair<CR><LF>

io_mode –

0 – input

io_index – Number that indicates the

specific input or output port:

1-N (N= the total number of input or

output ports)

group – Group number: 1–4
pair – Pair number: 1–2

Get the SDI audio state for SDI
IN 1:

#AUD-SDI-SELECT?0,1<CR

>

AUD-SIG-TYPE

Set audio signal type.

COMMAND

#AUD-SIG-TYPEio_mode,io_index,signal_type<CR>

FEEDBACK

~nn@AUD-SIG-TYPEio_mode,io_index,signal_type<CR><LF>

io_mode –

1 –output

io_index – Number that indicates the

specific input or output port:

1-N (N= the total number of input or

output ports)

signal_type –

0 – AES
1 – analog

Set ANALOG/AES OUT 1
signal type to analog:

#AUD-SIG-TYPE1,1,1<CR>

AUD-SIG-TYPE?

Get audio signal type.

COMMAND

#AUD-SIG-TYPE?io_mode,io_index<CR>

FEEDBACK

~nn@AUD-SIG-TYPEio_mode,io_index,signal_type<CR><LF>

io_mode –

1 –output

io_index – Number that indicates the

specific input or output port:

1-N (N= the total number of input or

output ports)

signal_type –

0 – AES
1 – analog

Get the ANALOG/AES OUT 1
signal type:

#AUD-SIG-TYPE?1,1<CR>

BEACON-INFO?

Get beacon
information, including
IP address, UDP
control port, TCP
control port, MAC
address, model, name.

There is no Set
command. Get
command initiates a
notification.

COMMAND

#BEACON-INFO?port_id<CR>

FEEDBACK

~nn@BEACON-INFOport_id,ip_string,udp_port,tcp_port,mac_ad

dress,model,name<CR><LF>

port_id – ID of the Ethernet port
ip_string – Dot-separated

representation of the IP address

udp_port – UDP control port
tcp_port – TCP control port
mac_address – Dash-separated mac

address

model – Device model
name – Device name

Get beacon information:

#BEACON-INFO?<CR>

BRIGHTNESS

Set image brightness
per output.

Value limits can
vary for different
devices.

Value is a property of
input connected to
current output.
Changing input source
might cause changes
in this value (refer
device definitions).

In devices that enable
showing multiple
outputs on one display
– each in a separate
window – this
command relates only
to the window
associated with the
output indicated in the
out-index parameter.

COMMAND

#BRIGHTNESSout_index,value<CR>

FEEDBACK

~nn@BRIGHTNESSout_index,value<CR><LF>

out_index – Number that indicates the

specific output:

1-N (N= the total number of outputs)

value – Brightness value

Set brightness for output 1 to
50:

#BRIGHTNESS1,50<CR>

Kramer Electronics Ltd.

VP-475UX – Protocol 3000

23

Function

Description

Syntax

Parameters/Attributes

Example

BRIGHTNESS?

Get image brightness
per output.

Value limits can
vary for different
devices.

Value is a property of
input connected to
current output.
Changing input source
might cause changes
in this value (refer
device definitions).

In devices that enable
showing multiple
outputs on one display
– each in a separate
window – this
command relates only
to the window
associated with the
output indicated in the
out-index parameter.

COMMAND

#BRIGHTNESS?out_index<CR>

FEEDBACK

~nn@BRIGHTNESSout_index,value<CR><LF>

out_index – Number that indicates the

specific output:

1-N (N= the total number of outputs)

value – Brightness value

Get brightness for output 1:

#BRIGHTNESS?1<CR>

BUILD-DATE?

Get device build date.

COMMAND

#BUILD-DATE?<CR>

FEEDBACK

~nn@BUILD-DATEdate,time<CR><LF>

date – Format: YYYY/MM/DD where

YYYY = Year
MM = Month
DD = Day

time – Format: hh:mm:ss where

hh = hours
mm = minutes
ss = seconds

Get the device build date:

#BUILD-DATE?<CR>

CONTRAST

Set image contrast per
output.

Value limits can
vary for different
devices.

Value is a property of
input connected to
current output.
Changing the input
source might cause
changes in this value
(refer to device
definitions).

In devices that enable
showing multiple
outputs on one display
– each in a separate
window – this
command relates only
to the window
associated with the
output indicated in the
out-index parameter.

COMMAND

#CONTRASTout_index,value<CR>

FEEDBACK

~nn@CONTRASTout_index,value<CR><LF>

out_index – Number that indicates the

specific output:

1-N (N= the total number of outputs)

value – Contrast value

Set contrast for output 1 to 40:

#CONTRAST1,40<CR>

CONTRAST?

Get image contrast per
output.

Value limits can
vary for different
devices.

Value is a property of
input connected to
current window.
Changing the window
input source might
cause changes in this
value (refer to device
definitions).

In devices that enable
showing multiple
outputs on one display
– each in a separate
window – this
command relates only
to the window
associated with the
output indicated in the
out-index parameter.

COMMAND

#CONTRAST?out_index<CR>

FEEDBACK

~nn@CONTRASTout_index,value<CR><LF>

out_index – Number that indicates the

specific output:

1-N (N= the total number of outputs)

value – Contrast value

Get contrast for output 1:

#CONTRAST?1<CR>

ETH-PORT

Set Ethernet port
protocol.

If the port number
you enter is already in
use, an error is
returned.
The port number must
be within the following
range: 0-(2^16-1).

COMMAND

#ETH-PORTportType,ETHPort<CR>

FEEDBACK

~nn@ETH-PORTportType,ETHPort<CR><LF>

portType – TCP/UDP
ETHPort – TCP/UDP port number

(0 – 65535)

Set the Ethernet port protocol
for TCP to port 12457:

#ETH-PORT0,12457<CR>

ETH-PORT?

Get Ethernet port
protocol.

COMMAND

#ETH-PORT?portType<CR>

FEEDBACK

~nn@ETH-PORTportType,ETHPort<CR><LF>

portType – TCP/UDP

0 – TCP
1 – UDP

ETHPort – TCP / UDP port number (0 –

65535)

Get the Ethernet port protocol
for UDP:

#ETH-PORT?1<CR>

Kramer Electronics Ltd.

VP-475UX – Protocol 3000

24

Function

Description

Syntax

Parameters/Attributes

Example

FACTORY

Reset device to factory
default configuration.

This command
deletes all user data
from the device. The
deletion can take some
time.

Your device may
require powering off
and powering on for
the changes to take
effect.

COMMAND

#FACTORY<CR>

FEEDBACK

~nn@FACTORYOK<CR><LF>

Reset the device to factory
default configuration:

#FACTORY<CR>

HELP

Get command list or
help for specific
command.

COMMAND

#HELP<CR>

#HELPcommand_name<CR>

FEEDBACK

1. Multi-line:

~nn@Devicecommand,command…<CR><LF>

To get help for command use: HELP (COMMAND_NAME)<CR><LF>

~nn@HELPcommand:<CR><LF>

description<CR><LF>

USAGE:usage<CR><LF>

command – Name of a specific command

Get the command list:

#HELP<CR>

To get help for
AV-SW-TIMEOUT:
HELPAV-SW-TIMEOUT<CR>

MODEL?

Get device model.

COMMAND

#MODEL?<CR>

FEEDBACK

~nn@MODELmodel_name<CR><LF>

model_name – String of up to 19 printable

ASCII chars

Get the device model:

#MODEL?<CR>

MUTE

Set audio mute.

COMMAND

#MUTEout_index,mute_mode<CR>

FEEDBACK

~nn@MUTEout_index,mute_mode<CR><LF>

out_index – Number that indicates the

specific output:

1-N (N= the total number of outputs)

mute_mode – On/Off

0 – Off
1 – On

Set OUT 1 to mute:

#MUTE1,1<CR>

MUTE?

Get audio mute.

COMMAND

#MUTE?out_index<CR>

FEEDBACK

~nn@MUTEout_index,mute_mode<CR><LF>

out_index – Number that indicates the

specific output:

1-N (N= the total number of outputs)

mute_mode – On/Off

0 – Off
1 – On

Get mute status of output 1

#MUTE1?<CR>

NAME

Set machine (DNS)
name.

The machine name
is not the same as the
model name. The
machine name is used
to identify a specific
machine or a network
in use (with DNS
feature on).

COMMAND

#NAMEmachine_name<CR>

FEEDBACK

~nn@NAMEmachine_name<CR><LF>

machine_name – String of up to 15

alpha-numeric chars (can include hyphen,
not at the beginning or end)

Set the DNS name of the
device to room-442:

#NAMEroom-442<CR>

NAME?

Get machine (DNS)
name.

The machine name
is not the same as the
model name. The
machine name is used
to identify a specific
machine or a network
in use (with DNS
feature on).

COMMAND

#NAME?<CR>

FEEDBACK

~nn@NAMEmachine_name<CR><LF>

machine_name – String of up to 15

alpha-numeric chars (can include hyphen,
not at the beginning or end)

Get the DNS name of the
device:

#NAME?<CR>

NAME-RST

Reset machine (DNS)
name to factory
default.

Factory default of
machine (DNS) name

is “KRAMER_” + 4 last

digits of device serial
number.

COMMAND

#NAME-RST<CR>

FEEDBACK

~nn@NAME-RSTOK<CR><LF>

Reset the machine name (S/N
last digits are 0102):

#NAME­RSTKRAMER_0102<CR>

NET-CONFIG

Set a network
configuration.

Parameters

[DNS1] and
[DNS2]are optional.

For Backward
compatibility, the id
parameter can be
omitted. In this case,
the Network ID, by
default, is 0, which is
the Ethernet control
port.

If the gateway
address is not
compliant to the
subnet mask used for
the host IP, the
command will return
an error. Subnet and
gateway compliancy
specified by RFC950.

COMMAND

#NET-CONFIGid,ip,net_mask,gateway,[DNS1],[DNS2]<CR>

FEEDBACK

~nn@NET-CONFIGid,ip,net_mask,gateway<CR><LF>

id – Network ID–the device network

interface (if there are more than one).
Counting is 0 based, meaning the control
port is ‘0’, additional ports are 1,2,3….

ip – Network IP
net_mask – Network mask
gateway – Network gateway

Set the device network
parameters to IP address

192.168.113.10, net mask

255.255.0.0, and gateway

192.168.0.1:

#NET-CONFIG0,192.168.1

13.10,255.255.0.0,192.1

68.0.1<CR>

Kramer Electronics Ltd.

VP-475UX – Protocol 3000

25

Function

Description

Syntax

Parameters/Attributes

Example

NET-CONFIG?

Get a network
configuration.

COMMAND

#NET-CONFIG?id<CR>

FEEDBACK

~nn@NET-CONFIGid,ip,net_mask,gateway<CR><LF>

id – Network ID–the device network

interface (if there are more than one).
Counting is 0 based, meaning the control
port is ‘0’, additional ports are 1,2,3….

ip – Network IP
net_mask – Network mask
gateway – Network gateway

Get network configuration:

#NET-CONFIG?id<CR>

NET-DHCP

Set DHCP mode.

Only 1 is relevant
for the mode value. To
disable DHCP, the
user must configure a
static IP address for
the device.

Connecting Ethernet to
devices with DHCP
may take more time in
some networks.

To connect with a
randomly assigned IP
by DHCP, specify the
device DNS name (if
available) using the
NAME command. You
can also get an
assigned IP by direct
connection to USB or
RS-232 protocol port, if
available.

For proper settings
consult your network
administrator.

For Backward
compatibility, the id
parameter can be
omitted. In this case,
the Network ID, by
default, is 0, which is
the Ethernet control
port.

P3K NET-IP is the
standard IP address
settings/change
command, while
following NET-DHCP
user must manually set
the static IP address
via NET-IP

COMMAND

#NET-DHCPid,mode<CR>

FEEDBACK

~nn@NET-DHCPid,mode<CR><LF>

id – Network ID–the device network

interface (if there are more than one).
Counting is 0 based, meaning the control
port is ‘0’, additional ports are 1,2,3….

mode –

1 – Try to use DHCP. (If unavailable,

use the IP address set by the factory
or the NET-IP command).

Enable DHCP mode for port 1,
if available:

#NET-DHCP1,1<CR>

NET-DHCP?

Get DHCP mode.

For Backward
compatibility, the id
parameter can be
omitted. In this case,
the Network ID, by
default, is 0, which is
the Ethernet control
port.

COMMAND

#NET-DHCP?id<CR>

FEEDBACK

~nn@NET-DHCPid,mode<CR><LF>

id – Network ID–the device network

interface (if there are more than one).
Counting is 0 based, meaning the control
port is ‘0’, additional ports are 1,2,3….

mode –

0 – Do not use DHCP. Use the IP set by

the factory or using the NET-IP or
NET-CONFIG command.

1 – Try to use DHCP. If unavailable, use

the IP set by the factory or using the
NET-IP or NET-CONFIG command.

Get DHCP mode for port 1:

#NET-DHCP?1<CR>

NET-GATE

Set gateway IP.

A network gateway
connects the device
via another network
and maybe over the
Internet. Be careful of
security issues. For
proper settings consult
your network
administrator.

COMMAND

#NET-GATEip_address<CR>

FEEDBACK

~nn@NET-GATEip_address<CR><LF>

ip_address – Format: xxx.xxx.xxx.xxx

Set the gateway IP address to

192.168.0.1:

#NET­GATE192.168.000.001<CR

>

NET-GATE?

Get gateway IP.

A network gateway
connects the device
via another network
and maybe over the
Internet. Be aware of
security problems.

COMMAND

#NET-GATE?<CR>

FEEDBACK

~nn@NET-GATEip_address<CR><LF>

ip_address – Format: xxx.xxx.xxx.xxx

Get the gateway IP address:

#NET-GATE?<CR>

NET-IP

Set IP address.

For proper settings
consult your network
administrator.

P3K NET-IP is the
standard IP address
settings/change
command, while
following NET-DHCP
user must manually set
the static IP address
via NET-IP

COMMAND

#NET-IPip_address<CR>

FEEDBACK

~nn@NET-IPip_address<CR><LF>

ip_address – Format: xxx.xxx.xxx.xxx

Set the IP address to

192.168.1.39:

#NET­IP192.168.001.039<CR>

NET-IP?

Get IP address.

COMMAND

#NET-IP?<CR>

FEEDBACK

~nn@NET-IPip_address<CR><LF>

ip_address – Format: xxx.xxx.xxx.xxx

Get the IP address:

#NET-IP?<CR>

Kramer Electronics Ltd.

VP-475UX – Protocol 3000

26

Function

Description

Syntax

Parameters/Attributes

Example

NET-MAC?

Get MAC address.

For backward
compatibility, the id
parameter can be
omitted. In this case,
the Network ID, by
default, is 0, which is
the Ethernet control
port.

COMMAND

#NET-MAC?id<CR>

FEEDBACK

~nn@NET-MACid,mac_address<CR><LF>

id – Network ID–the device network

interface (if there are more than one).
Counting is 0 based, meaning the control
port is ‘0’, additional ports are 1,2,3….

mac_address – Unique MAC address.

Format: XX-XX-XX-XX-XX-XX where X is
hex digit

#NET-MAC?id<CR>

NET-MASK

Set subnet mask.

For proper settings
consult your network
administrator.

COMMAND

#NET-MASKnet_mask<CR>

FEEDBACK

~nn@NET-MASKnet_mask<CR><LF>

net_mask – Format: xxx.xxx.xxx.xxx

Set the subnet mask to

255.255.0.0:

#NET­MASK255.255.000.000<CR

>

NET-MASK?

Get subnet mask.

COMMAND

#NET-MASK?<CR>

FEEDBACK

~nn@NET-MASKnet_mask<CR><LF>

net_mask – Format: xxx.xxx.xxx.xxx

Get the subnet mask:

#NET-MASK?<CR>

PROT-VER?

Get device protocol
version.

COMMAND

#PROT-VER?<CR>

FEEDBACK

~nn@PROT-VER3000:version<CR><LF>

version – XX.XX where X is a decimal

digit

Get the device protocol
version:

#PROT-VER?<CR>

RESET

Reset device.

COMMAND

#RESET<CR>

FEEDBACK

~nn@RESETOK<CR><LF>

Reset the device:

#RESET<CR>

SN?

Get device serial
number.

COMMAND
#SN?<CR>
FEEDBACK
~nn@SNserial_number<CR><LF>

serial_number – 14 decimal digits,

factory assigned

Get the device serial number:

#SN?<CR>

VERSION?

Get firmware version
number.

COMMAND

#VERSION?<CR>

FEEDBACK

~nn@VERSIONfirmware_version<CR><LF>

firmware_version – XX.XX.XXXX

where the digit groups are:
major.minor.build version

Get the device firmware
version number:

#VERSION?<CR>

VID-PATTERN

Set test pattern on
output.

COMMAND

#VID-PATTERNout_index,pattern_id<CR>

FEEDBACK

~nn@VID-PATTERNout_index,pattern_id<CR><LF>

out_index – Number that indicates the

specific output:

1-N (N= the total number of outputs)

pattern_id – 1 - N (N= the total number

of system patterns)

Switch PATTERN 1 to OUT 2:

#VID-PATTERN2,1<CR>

VID-PATTERN?

Get test pattern on
output.

COMMAND

#VID-PATTERN?out_index<CR>

FEEDBACK

~nn@VID-PATTERNout_index,pattern_id<CR><LF>

out_index – Number that indicates the

specific output:

1-N (N= the total number of outputs)

pattern_id – 1 - N (N= the total number

of system patterns)

Get test pattern on OUT 2:

#VID-PATTERN?2<CR>

VID-RES

Set output resolution.

“Set” command
with is_native=ON sets
native resolution on
selected output
(resolution index sent
= 0). Device sends as
answer actual VIC ID
of native resolution.

To use “custom
resolutions” (entries

100-105 In View
Modes), define them
using the DEF-RES
command.

COMMAND

#VID-RESio_mode,io_index,is_native,resolution<CR>

FEEDBACK

~nn@VID-RESio_mode,io_index,is_native,resolution<CR><LF>

io_mode –

1 – Output

io_index – Number that indicates the

specific input or output port:

1-N (N= the total number of output

ports)

is_native – Native resolution flag

0 – Off
1 – On

resolution – Resolution index

0=No Signal (for input) / Native - EDID

(for output)

1=640x480p@59.94Hz/60Hz
2=720x480p@59.94Hz/60Hz
3=720x480p@59.94Hz/60Hz
4=1280x720p@59.94Hz/60Hz
16=1920x1080p@59.94Hz/60Hz
17=720x576p@50Hz
18=720x576p@50Hz
19=1280x720p@50Hz
31=1920x1080p@50Hz
32=1920x1080p@23.97Hz/24Hz
33=1920x1080p@25Hz
34=1920x1080p@29.97Hz/30Hz
65=800x600p@60Hz
66=1024x768@60Hz
67=1280x768p@60Hz
68=1280x1024p@60Hz
69=1600x1200p@60Hz
70=1680x1050p@60Hz
71=1920x1200@60Hz
72=3840x2160p@24Hz
73=3840x2160p@25Hz
74=3840x2160p@30Hz
75=3840x2160p@50Hz

Set output resolution:

#VID-RES1,1,1,1<CR>

Kramer Electronics Ltd.

VP-475UX – Protocol 3000

27

Function

Description

Syntax

Parameters/Attributes

Example

VID-RES?

Get output resolution.

“Get” command
with is_native=ON
returns native
resolution VIC, with
is_native=OFF returns
current resolution.

To use “custom
resolutions” (entries

100-105 In View
Modes), define them
using the DEF-RES
command.

COMMAND

#VID-RES?io_mode,io_index,is_native<CR>

FEEDBACK

~nn@VID-RES?io_mode,io_index,is_native,resolution<CR><LF>

io_mode –

1 – Output

io_index – Number that indicates the

specific input or output port:

1-N (N= the total number of input or

output ports)

is_native – Native resolution flag

0 – Off
1 – On

resolution – Resolution index

0=No Signal (for input) / Native - EDID

(for output)

1=640x480p@59.94Hz/60Hz
2=720x480p@59.94Hz/60Hz
3=720x480p@59.94Hz/60Hz
4=1280x720p@59.94Hz/60Hz
16=1920x1080p@59.94Hz/60Hz
17=720x576p@50Hz
18=720x576p@50Hz
19=1280x720p@50Hz
31=1920x1080p@50Hz
32=1920x1080p@23.97Hz/24Hz
33=1920x1080p@25Hz
34=1920x1080p@29.97Hz/30Hz
65=800x600p@60Hz
66=1024x768@60Hz
67=1280x768p@60Hz
68=1280x1024p@60Hz
69=1600x1200p@60Hz
70=1680x1050p@60Hz
71=1920x1200@60Hz
72=3840x2160p@24Hz
73=3840x2160p@25Hz
74=3840x2160p@30Hz
75=3840x2160p@50Hz

Set output resolution:

#VID-RES?1,1,1<CR>

W-SATURATION

Set image saturation
per output.

Value limits can
vary for different
devices.

Value is a property of
input connected to
current output.
Changing input source
might cause changes
in this value (refer
device definitions).

In devices that enable
showing multiple
outputs on one display
– each in a separate
window – this
command relates only
to the window
associated with the
output indicated in the
out-index parameter.

COMMAND

#W-SATURATIONout_index,value<CR>

FEEDBACK

~nn@W-SATURATIONout_index,value<CR><LF>

out_index – Number that indicates the

specific output:

1-N (N= the total number of outputs)

value – Saturation value (0-100)

Set saturation for output 1 to
50:

#W-SATURATION1,50<CR>

W-SATURATION?

Get image saturation
per output.

Value limits can
vary for different
devices.

Value is a property of
input connected to
current output.
Changing input source
might cause changes
in this value (refer
device definitions).

In devices that enable
showing multiple
outputs on one display
– each in a separate
window – this
command relates only
to the window
associated with the
output indicated in the
out-index parameter.

COMMAND

#W-SATURATION?out_index<CR>

FEEDBACK

~nn@W-SATURATIONout_index,value<CR><LF>

out_index – Number that indicates the

specific output:

1-N (N= the total number of outputs)

value – Saturation value (0-100)

Get saturation for output 1:

#W-SATURATION?1<CR>

Kramer Electronics Ltd.

VP-475UX – Protocol 3000

28

Result and Error Codes

Syntax

In case of an error, the device responds with an error message. The error message syntax:

• ~NN@ERR XXX<CR><LF> – when general error, no specific command

• ~NN@CMD ERR XXX<CR><LF> – for specific command

• NN – machine number of device, default = 01

• XXX – error code

Error Codes

Error Name

Error
Code

Description

P3K_NO_ERROR

0

No error

ERR_PROTOCOL_SYNTAX

1

Protocol syntax

ERR_COMMAND_NOT_AVAILABLE

2

Command not available

ERR_PARAMETER_OUT_OF_RANGE

3

Parameter out of range

ERR_UNAUTHORIZED_ACCESS

4

Unauthorized access

ERR_INTERNAL_FW_ERROR

5

Internal FW error

ERR_BUSY

6

Protocol busy

ERR_WRONG_CRC

7

Wrong CRC

ERR_TIMEDOUT

8

Timeout

ERR_RESERVED

9

(Reserved)

ERR_FW_NOT_ENOUGH_SPACE

10

Not enough space for data (firmware, FPGA…)

ERR_FS_NOT_ENOUGH_SPACE

11

Not enough space – file system

ERR_FS_FILE_NOT_EXISTS

12

File does not exist

ERR_FS_FILE_CANT_CREATED

13

File can’t be created

ERR_FS_FILE_CANT_OPEN

14

File can’t open

ERR_FEATURE_NOT_SUPPORTED

15

Feature is not supported

ERR_RESERVED_2

16

(Reserved)

ERR_RESERVED_3

17

(Reserved)

ERR_RESERVED_4

18

(Reserved)

ERR_RESERVED_5

19

(Reserved)

ERR_RESERVED_6

20

(Reserved)

ERR_PACKET_CRC

21

Packet CRC error

ERR_PACKET_MISSED

22

Packet number isn't expected (missing packet)

ERR_PACKET_SIZE

23

Packet size is wrong

ERR_RESERVED_7

24

(Reserved)

ERR_RESERVED_8

25

(Reserved)

ERR_RESERVED_9

26

(Reserved)

ERR_RESERVED_10

27

(Reserved)

ERR_RESERVED_11

28

(Reserved)

ERR_RESERVED_12

29

(Reserved)

ERR_EDID_CORRUPTED

30

EDID corrupted

ERR_NON_LISTED

31

Device specific errors

ERR_SAME_CRC

32

File has the same CRC – no changed

ERR_WRONG_MODE

33

Wrong operation mode

ERR_NOT_CONFIGURED

34

Device/chip was not initialized

The warranty obligations of Kramer Electronics Inc. (“Kramer Electronics”) for this product are limited to the terms set forth below:

What is Covered

This limited warranty covers defects in materials and workmanship in this product.

What is Not Covered

This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use
or maintenance, misuse, abuse, accident, neglect, exposure to excess moisture, fire, improper packing and shipping (such claims must be presented to
the carrier), lightning, power surges, or other acts of nature. This limited warranty does not cover any damage, deterioration or malfunction resulting
from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone
unauthorized by Kramer Electronics to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship
of this product. This limited warranty does not cover cartons, equipment enclosures, cables or accessories used in conjunction with this product.

Without limiting any other exclusion herein, Kramer Electronics does not warrant that the product covered hereby, including, without limitation, the
technology and/or integrated circuit(s) included in the product, will not become obsolete or that such items are or will remain compatible with any other
product or technology with which the product may be used.

How Long this Coverage Lasts

The standard limited warranty for Kramer products is seven (7) years from the date of original purchase, with the following exceptions:

1. All Kramer VIA hardware products are covered by a standard three (3) year warranty for the VIA hardware and a standard three (3) year
warranty for firmware and software updates; all Kramer VIA accessories, adapters, tags, and dongles are covered by a standard one (1) year
warranty.

2. All Kramer fiber optic cables, adapter-size fiber optic extenders, pluggable optical modules, active cables, cable retractors, all ring mounted
adapters, all Kramer speakers and Kramer touch panels are covered by a standard one (1) year warranty.

3. All Kramer Cobra products, all Kramer Calibre products, all Kramer Minicom digital signage products, all HighSecLabs products, all
streaming, and all wireless products are covered by a standard three (3) year warranty.

4. All Sierra Video MultiViewers are covered by a standard five (5) year warranty.

5. Sierra switchers & control panels are covered by a standard seven (7) year warranty (excluding power supplies and fans that are covered for
three (3) years).

6. K-Touch software is covered by a standard one (1) year warranty for software updates.

7. All Kramer passive cables are covered by a ten (10) year warranty.

Who is Covered

Only the original purchaser of this product is covered under this limited warranty. This limited warranty is not transferable to subsequent purchasers or
owners of this product.

What Kramer Electronics Will Do

Kramer Electronics will, at its sole option, provide one of the following three remedies to whatever extent it shall deem necessary to satisfy a proper
claim under this limited warranty:

1. Elect to repair or facilitate the repair of any defective parts within a reasonable period of time, free of any charge for the necessary parts and
labor to complete the repair and restore this product to its proper operating condition. Kramer Electronics will also pay the shipping costs
necessary to return this product once the repair is complete.

2. Replace this product with a direct replacement or with a similar product deemed by Kramer Electronics to perform substantially the same
function as the original product.

3. Issue a refund of the original purchase price less depreciation to be determined based on the age of the product at the time remedy is sought
under this limited warranty.

What Kramer Electronics Will Not Do Under This Limited Warranty

If this product is returned to Kramer Electronics or the authorized dealer from which it was purchased or any other party authorized to repair Kramer
Electronics products, this product must be insured during shipment, with the insurance and shipping charges prepaid by you. If this product is returned
uninsured, you assume all risks of loss or damage during shipment. Kramer Electronics will not be responsible for any costs related to the removal or re­installation of this product from or into any installation. Kramer Electronics will not be responsible for any costs related to any setting up this product, any
adjustment of user controls or any programming required for a specific installation of this product.

How to Obtain a Remedy Under This Limited Warranty

To obtain a remedy under this limited warranty, you must contact either the authorized Kramer Electronics reseller from whom you purchased this
product or the Kramer Electronics office nearest you. For a list of authorized Kramer Electronics resellers and/or Kramer Electronics authorized service
providers, visit our web site at www.kramerav.com or contact the Kramer Electronics office nearest you.

In order to pursue any remedy under this limited warranty, you must possess an original, dated receipt as proof of purchase from an authorized Kramer
Electronics reseller. If this product is returned under this limited warranty, a return authorization number, obtained from Kramer Electronics, will be
required (RMA number). You may also be directed to an authorized reseller or a person authorized by Kramer Electronics to repair the product.

If it is decided that this product should be returned directly to Kramer Electronics, this product should be properly packed, preferably in the original
carton, for shipping. Cartons not bearing a return authorization number will be refused.

Limitation of Liability

THE MAXIMUM LIABILITY OF KRAMER ELECTRONICS UNDER THIS LIMITED WARRANTY SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID
FOR THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRAMER ELECTRONICS IS NOT RESPONSIBLE FOR DIRECT, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL
THEORY. Some countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or

the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.

Exclusive Remedy

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT
PERMITTED BY LAW, KRAMER ELECTRONICS SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION,
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF KRAMER ELECTRONICS CANNOT LAWFULLY DISCLAIM OR
EXCLUDE IMPLIED WARRANTIES UNDER APPLICABLE LAW, THEN ALL IMPLIED WARRANTIES COVERING THIS PRODUCT, INCLUDING WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THIS PRODUCT AS PROVIDED UNDER APPLICABLE LAW.

IF ANY PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES IS A “CONSUMER PRODUCT” UNDER THE MAGNUSON -MOSS WARRANTY ACT (15
U.S.C.A. §2301, ET SEQ.) OR OTHER APPLICABLE LAW, THE FOREGOING DISCLAIMER OF IMPLIED WARRANTIES SHALL NOT APPLY TO YOU, AND
ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR THE PARTICULAR PURPOSE,
SHALL APPLY AS PROVIDED UNDER APPLICABLE LAW.

Other Conditions

This limited warranty gives you specific legal rights, and you may have other rights which vary from country to country or state to state.
This limited warranty is void if (i) the label bearing the serial number of this product has been removed or defaced, (ii) the product is not distributed by

Kramer Electronics or (iii) this product is not purchased from an authorized Kramer Electronics reseller. If you are unsure whether a reseller is an
authorized Kramer Electronics reseller, visit our web site at www.kramerav.com or contact a Kramer Electronics office from the list at the end of this
document.

Your rights under this limited warranty are not diminished if you do not complete and return the product registration form or complete and submit the
online product registration form. Kramer Electronics thanks you for purchasing a Kramer Electronics product. We hope it will give you years of
satisfaction.

www.KramerAV.com
[e-mail]

P/N:

2900-301235

Rev:

1

SAFETY WARNING

Disconnect the device from the power supply before opening and servicing

For the latest information on our products and a list of Kramer distributors, visit our Web site where
updates to this user manual may be found.

We welcome your questions, comments, and feedback.