KPN USB-modem User Manual

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KPN USB-modem

User Manual

1 Modem Introduction 3

1.1 Introduction 3

1.2 Warning and Notice 3

1.3 Applicability Scope 4

1.4 System requirements 4

1.5 Functions 4

1.6 Speciﬁ cation 5

1.7 LED indications 6

2 Installation 7

2.1 Outline and Part Introduction 7

2.2 Hardware Installation 7

2.3 Software Installation 9

2.4 Run the Application Software 13

2.5 Hardware Uninstall 13

2.6 Software Uninstall 14

3 Functions & Operation 16

3.1 Interface introduction 16

3.1.1 Main Interface 16

3.1.2 Description of Mini Icons 17

3.2 Connecting Internet 19

3.3 SMS 20

3.3.1 Read SMS 22

3.3.2 Create new message 22

3.3.3 The SMS box Operating Guide 24

3.4 Phonebook 25

3.5 Settings 26

3.5.1 Connection Settings 27

3.5.2 Security Settings 28

3.5.3 Network Settings 29

3.5.4 Messages Settings 31

3.5.5 Alert settings 32

3.6 MicroSD card 32

3.7 Help 32

4 FAQ & Answers 33

Contents

1.1 Introduction

Thank you for using KPN USB-modem.

To guarantee the modem always in its best condition, please read this manual carefully and keep it for further use.

The pictures, symbols and contents in this manual are just for your reference. They might not be completely

identical with your modem. We operate a policy of continuous development. We reserve the right to update the

technical speciﬁ cations in this document at any time without prior notice.

The KPN USB-modem is a type of multi-mode, 3G modem, suitable for GSM/GPRS/WCDMA/EDGE/HSDPA network.

It adopts USB interface which provides an easy interface to laptop and desktop PC. With the GSM/ GPRS/ EDGE/

WCDMA/ HSDPA mobile network, it can help you carry out SMS, data service and will help you break away from

the limit of time and zone, and realize wireless communication at any moment everywhere.

1.2 Warning and Notice

To the owner:

• Some electronic devices are susceptible to electromagnetic interference sent by modem if inadequately shielded,

such as electronic system of vehicles. Please consult the manufacturer of the device before using the modem if

necessary.

• Operating of laptop and desktop PC and modem may interfere with medical devices like hearing aids and

pacemakers. Please always keep them more than 20 centimeters away from such medical devices when they are

turned on. Turn the modem off if necessary. Consult a physician or the manufacturer of the medical device before

using the modem.

• Be aware of the usage limitation when using a modem at places such as oil warehouses or chemical factories,

where there are explosive gases or explosive products being processed. Therefore, turn off your modem if required.

• Don’t touch the inner antenna area if not necessary. Otherwise it will affect your modem’s performance.

• Store the modem out of the reach of little children. The modem may cause injury if used as a toy.

1 Modem Introduction

Modem:

• Please use original accessories or accessories that are authorized. Using any unauthorized accessories may affect

your modem’s performance, and violate related national regulations about telecom terminals.

• Avoid using the modem near metallic structure device or establishment that can emit electromagnet wave.

Otherwise it may inﬂ uence receiving signals.

• The modem is non-waterproof type, please keep it dry and store in shady and cool place.

• Don’t use the modem immediately after a sudden temperature change. In such case, it will produce dew inside and

outside the modem, so don’t use it until it becomes dry.

• Take the modem carefully. Don’t lose, bend or cause it struck. Otherwise it will lead to destruct damage.

• No dismantling by non-professional and only qualiﬁ ed maintainer can undertake repair work.

1.3 Applicability Scope

KPN USB-modem supports the present mainstream types of laptops and desktop PCs, such as HP, IBM, Toshiba,

Lenovo, Dell, Sony, etc.

1.4 System requirements

Operating SystemÐWindows 2000 / XP / Vista, and MAC OS X 10.3, 10.4 en 10.5.

Conﬁ guration (Recommended):

CPU 500MHz Pentium or above

Hard Disk 20 M or above

RAM 128 M or above

The performance of the modem may be inﬂ uenced if conﬁ guration is under the recommended requirement.

1.5 Functions

Functions: SMS service, data service, applied management, data concurrence, support MicroSD card, etc.

1.6 Speciﬁ cation

Networks

Frequency Band

Dimension

Weight

Data Rate

Working Voltage

Current Loss

Max

Emission Power

Interface type

Supported systems

Supported

operating systems

Functions

Micro-SD memory card

Netwerk standards

Frequency bands

Temperature

HSDPA/UMTS/GSM/GPRS/EDGE

HSDPA/UMTS 2100 MHz:

1920 MHz-1980 MHz/2110 MHz-2170 MHz (Up/Down-Link)

GSM/GPRS/EDGE 900 MHz: 880 MHz-915 MHz/925 MHz-960

MHz (Up/Down-Link)

GSM/GPRS/EDGE 1800 MHz: 1710 MHz-1785

MHz/1805 MHz-1880 MHz (Up/Down-Link)

GSM/GPRS/EDGE 1900 MHz: 1850 MHz-1910

MHz/1930 MHz-1990 MHz (Up/Down-Link)

82 mm x 28 mm x 12 mm

55 g

IIn HSDPA Mode, max download speed 7.2Mbps

In UMTS Mode, max speed 384 Kbps

In EDGE modeÐmax speed 236.8Kbps

5V (Using the laptop or desktop PC power supply)

Average: 500mA

In 3G WCDMA Mode: 250mW

In 2G GSM/GPRS Mode: 2W

USB standard (1.0 and 2.0)

Support for the most laptops en desktop PC’s

Windows 2000, XP SP2, Vista

Apple MAC OS X 10.3, 10.4, 10.5

SMS service, data service, internet, applied management,

data concurrence, support MicroSD card

Support upto 4GB memory capacity

HSDPA/UMTS/EDGE/GPRS/GSM

HSDPA/UMTS 2100MHz,

GSM/GPRS/EDGE 900/1800/1900MHz

-20°C ~ +60°C

1.7 LED indications

In the USB-modem there is a multi-colour-LED (light), which shows the status of the modem, using different co-

lours and ﬂ ash-signalling. In this table below an explanation is given of all different situations:

LED indication:

Red

Green blinking

Green burning

Purple blinking

Purple burning

Blue burning

Light-Blue burning

USB-modem working status:

Error Status, or Modem not ready yet, busy starting up

Attached to GPRS or EDGE network

Active connection via GPRS or EDGE network

Attached to UMTS or HSDPA network

Active connection via UMTS network

Active connection via HSDPA network

Micro-SD memory-card found and ready to use

2.1 Outline and Part Introduction

1. USIM/SIM Card Slot

2. MicroSD Card Slot

3. USB Port

4. Modem Cover

2.2 Hardware Installation

1. Insert the SIM/USIM card into the USB-modem::

First, you should insert your SIM/USIM card into the USB-modem, and conﬁ rm that your SIM/USIM card support data

service, Internet, UMTS and HSDPA etc. If you have questions on this, please consult the shop or KPN help desk.

To install SIM/USIM card, ﬁ rst take down the modem cover, then the USB connector is visible.

Pull the plastic socket above the USB connector a little out.

2 Installation

Then insert the SIM/USIM card as deep as possible into the socket, here make sure that metal contact facing to the

modem. Please refer to the following picture, insert the SIM/USIM card smoothly into the modem, with the

cutted edge into the stick. Insert the (U)SIM so deep into the modem that it falls completely within the housing

of the modem, and let the small plastic socket give a small click to fall into the right position.

2. Install memory card

Even more you can do with this stick, you can use a compatible MicroSD card to save more data. Only MicroSD

card is supported by the modem and do not use other memory card in the modem. Install Micro-SD memory-card

in the USB-modem, if you want to use it.

Open the MicroSD card cover. Insert the MicroSD card into the slot. Make sure the metal contact side of the memory

card facing the modem shown as the following picture.

Then close the MicroSD card slot cover.

The driver of the MicroSD card will installed automatically when the modem driver is installed

Note: maximum 4GB MicroSD card is supported.

3. Connect the USB-modem to your PC:

• Then connect the USB-modem to the USB port and ensure that it is tightly inserted.

• The modem will be automatically recognized.

• The system will automatically detect and recognize the new hardware and display the new icon in the desktop

status bar, indicating that the computer and the USB-modem have been connected properly. After a few

seconds, the installation program will start automatically.

2.3 Software Installation

The system will automatically detect and recognize the new hardware and display the new icon in the desktop

status bar, indicating that the computer and the USB-modem have been connected properly. After a few seconds,

there will show the following installation interface if the laptop and desktop PC supports automatic installation.

If the laptop and desktop PC doesn’t support automatic installation, start the installation program by run the

“

AutoRun.exe” from the CD-ROM drive. The following installation interface will show how to start installation.

Select the language according to the operating system and click “

Next”. and then you will see the following

screen will popup:

Choose the language then click “

OK”. the following screen will shows up:

Strongly recommend you to exit “Windows” programs, and click “Next”.

Read the agreement carefully. If you agree, choose “I accept the terms of the license agreement”,

and then click “

Next”.

Select the folder that you want to install the software, and you can select a different path by pressing “Change”,

then click “

Next”. The dashboard software “KPN Mobile Connect” begins to install.

The system show the installation progress, wait a minute and the following screen will shows up:

Click “Finish” to complete the installation.

Note: If you have problems with installation after the upper

operation, please contact the shop or the KPN help desk.

After the installation, select the “Start » Programs ”. and there will be a “KPN Mobile Connect”, program group,

which includes “

KPN Mobile Connect” and “Uninstall”. There will be a Shortcut icon like below on the desktop. .

2.4 Run the Application Software

After the modem is correctly connected, click the “Start » Programs » KPN Mobile Connect » KPN Mobile Connect”

menu on the laptop and desktop PC to run the application software. Or double click the shortcut icon, to run the

following application software.

After modem initialized, main interface appears. When the standby icon appears in the taskbar, the modem

can work properly

2.5 Hardware Uninstall

Close the software application then remove the hardware following the procedure below.

- Firstly click the “

close” menu, and then click “OK” to close the software.

- For example in Windows XP, right click the icon from windows taskbar, the following menu shows:

Now you can safely remove your USB-modem. When you use a MicroSD card in the modem, please left click the

icon in the Windows system tray bar. Then a menu will popup and indicates the USB devices list as below:

Select “

Safely remove the USB disk”, which is relevant to the MicroSD card. Pull it off the USB cable directly, if you

want to disconnect the modem from the laptop and desktop PC. Then you can pull the USB stick out from the

laptop or desktop PC SUB slot.

2.6 Software Uninstall

Close the application program before the software uninstalls.

Click “

Start » Programs » KPN Mobile Connect » Uninstall” menu on the laptop or desktop PC.

Click “

Ye s” to conﬁ rm uninstall of the software.

Click “

Ye s” according to the indication, then the system begins to uninstall programs.

This interface will indicates the progress of uninstall.

When uninstall ﬁ nish, the ‘Uninstall Complete” interface will popup. Click “Finish” to complete the

application software uninstall.

3 Functions & Operation

3.1 Interface introduction

3.1.1 Main Interface

The starting screen of the USB-modem dashboard software is shown as the following:

The whole interface is divided into three parts; related functions can be executed by operation in the related areas.

1. Function button area:

There will show various function button icons. Select different function button and it will carry out corresponding

operation.

Internet: Connect to the Internet.

SMS: Send SMS or read SMS.

Phonebook: Save and view the different information of the contact list.

Settings: Set normal relative information for the modem.

MicroSD: Quick link to the MicroSD card.

Help: System information for Help.

2. System information area:

Show the system status and different kinds of tips.

3. User Area:

Show the man-computer interaction information under various conditions.

3.1.2 Description of Mini Icons

When click the mini button, the software will minimize as an icon on the system tray. If connected to the Internet,

the minimized software won’t inﬂ uence the download of data or receiving SMS. When the application window is

minimized, the system icons will display on the taskbar. Double click the icon to resize the display.

The icon indicates the network signal intensity.

There are 6 stages from none to the strongest.

The icon indicates there are new SMS at present.

The icon indicates the current status of Internet connection is not connected

The icon indicates the current status of Internet connection is already connected.

The letter “

P” means it supports packet-switch (P) service,

while letter “

C” means it supports circuit switch (C) service.

“

P” is necessary for Internet connection.

The icon indicates insert status of the modem. Green means it has been inserted

into the computer.

The icon indicates insert status of the modem. Red means it has not been inser-

ted into the computer.

The icon indicates insert status of the modem. Yellow means it has been inserted

into the computer but in ofﬂ ine status.

The icon indicates insert status of the SIM/USIM card to the modem.

Green means the card has been inserted.

The icon indicates insert status of the SIM/USIM card to the modem.

Red means it has not been inserted.

The icon indicates the current network type, i.e. EDGE or GPRS, HSDPA service.

This icon indicates the name of the current service supplier. This icon is various

by different supplier.

1. 1. Taskbar Icons Description

2. The uses of Tray Icons

Right Click the tray icons, the following menu will appear:

Power off Modem: by closing the dashboard software, you can power off and disconnected the USB modem; only

after you power off your USB modem, you can safely remove the USB modem from your laptop or desktop PC.

Modem is Off-line/Modem is On-line: Disconnect the current connection of the modem and the network.

After this action the modem will be disconnected from the network.

Factory Settings: Restore some of the settings to the original values.

Help: Enter the interface of Help.

About: View the information of the application software and hardware versions.

Exit: Close the software and stop the modem from working.

The USB-modem has been inserted into the computer.

The USB-modem not been inserted into the computer.

The USB-modem is ofﬂ ine.

SIM/USIM card has not been inserted.

No network signal.

There is a new message.

The USB-modem is ready to connect to Internet.

The Internet connected is connected

3.2 Connecting Internet

You can browse web pages after you have accessed to Internet with the help of modem, you can also receive SMS

when surﬁ ng in the Internet.

1. Connect to the Internet:

Click the Internet icon. Then the system will ask you :

“

Connect to KPN Internet?” Select “Connect”.

When connected, it will show “

State: connected to …” and it will show data amount, connected time and so on.

Then you can access Internet and receive email etc through network.

During the course of connecting, when the “

Connect” ‘button becomes “Disconnect” button,

you click “

Disconnect” to cancel the connecting.

Note: The modem has the function of locking the SIM/USIM card. If you use the SIM/USIM card provided by

the other network provider, maybe you can’t connect to the network. If you have any problem, you can

consult your network provider for further information.

2. Internet connection records:

Click “Internet connection records” to check the log of Internet connection history

3.3 SMS

Note: To ensure that the SMS can be used properly, at ﬁ rst, you should setup the correct SMS center number.

Refer to section “

3.5.4 Messages settings”.

Click the “

SMS” icon to switch to the SMS interface and it will show the number of SMS in the inbox, outbox and

draft box. The user can click icons of “

InBox”, “ OutBox”, “ DraftBox” and “New Message” to enter relative interface.

InBox: Save the received SMS.

OutBox: Save the successfully sent SMS.

DraftBox: Save the editing SMS which haven’t been sent.

The drafts can only be saved in PC side.

New Messages: Write a new message.

For example: “Message in InBox PC : 2 Item(s) (U)SIM Card: 1 Item(s)” means: The PC side has 2 short message and

there are 1 short messages in the Inbox of the SIM card , “

SIM Card capability” means the SIM card can hold 30

short messages.

Different SIM/USIM cards will have different capacities. For more information, please consult your supplier.

It will show the capacity automatically in usage, like the above “30”

3.3.1 Read SMS

Click the “Inbox” button or the SMS icon on the system information area to read the SMS saved in the box. .

You can use the buttons under the menu to execute reading, replying, forwarding, move, delete, saving numbers

functions and so on.

3.3.2 Create new message

Click “New Message” button to input the recipient’s number and content.

The recipient’s number can be input directly or by entering the phonebook to select one/more/group records.

The recipient’s amount can be one or more. Please use “;” to separate recipients.

HThe SMS content can include 140 individual English characters (including English symbols. On the interface, there

will show total characters.

Click “

Send” the prompt screen like bellow will appear on the interface.

Select “

Ye s” and then the edited short messages will be sent. After sent successfully, the SMS will be saved into

outbox automatically. If send fails, it will be saved to the draft box automatically.

Send SMS while browse the web:

When surﬁ ng the Internet, if your network supports, you can send short messages. Click “SMS” button icon,

enter the short message interface to send short messages normally.

3.3.3 The SMS box Operating Guide

Enter any of the InBox/OutBox/DraftBox to execute the following functions:

Read: Read all the information of short messages. (The content of short messages, sender’s phone number, delive-

red date and time).

Reply: Reply short messages to the sender.

Forward: Send the short message to other recipients.

Move: Change the saved position (at PC side or USIM/SIM card) of short messages to another position (at USM/SIM

card or PC side). When the modem receives new short messages, it will receive them by the USIM/SIM card and

save them at the PC side.

Delete: Delete the selected short messages.

Save: Save the send part number obtained from the message to phonebook.

Cancel: Return to the SMS interface.

If you want to select several messages, you can use the “

Ctrl” or “Shift” key to execute multi-choice, and left click

an item to add to selection. New message can not be received when the USIM/SIM card is full of short messages

(Different USIM/SIM cards have different capacities), the system will indicate the inbox is full and make users clear

the inbox at USIM/SIM card side, while new message can not be saved.

3.4 Phonebook

Click the “PhoneBook” icon to switch to the phonebook interface, the phonebook information can be saved

in the PC or SIM/USIM card and you can choose the saved position. Each record includes contact name, mobile

phone number, family phone number, ofﬁ ce phone number, email and the group name which it belongs to.

1. New Contact:

Left click “New” » ”New Contact”, input the content, then select “OK” to ﬁ nish adding a new contact.

2. New Group:

You can add new group at the PC side. But you cannot add new group at the SIM side.

Left click the “

New” »”New Group” and input the group name, Select contact records from the right

contact list and drag them to the right group item, if you want to add contacts to a group.

3. Beschrijving van de overige bedieningstoetsen

Wanneer u een contact hebt geselecteerd, kunt u de volgende handelingen uitvoeren:

View: View the selected contact’s information.

Delete: Delete contacts or groups.

SMS: Send messages to the mobile phone numbers in the records.

Save as: Save the detail information of the selected contacts to a TXT ﬁ le on local drived.

Edit: Edit the information of selected contact.

3.5 Settings

Click “Settings” icon to switch to the settings interface. It includes: Connection settings, Security settings,

Network settings, Messages settings, Alert settings.

Note: all the necessary setting have been correctly saved in your USB modem by KPN, there is no need to

change such settings.

3.5.1 Connection Settings

To ensure that the modem can connect the Internet properly, you should conﬁ gure the connection

information ﬁ rst.

1. Button description

Add: Add new conﬁ guration ﬁ les.

Delete: Delete the selected conﬁ guration ﬁ les.

Edit: Edit the selected conﬁ guration ﬁ les.

Set Default: Select one conﬁ guration ﬁ le from the list, and set it as the current using ﬁ les.

2. Conﬁ g File

Select “add” to add new connection information to the system. The “Conﬁ g File” screen wills popup:

The conﬁ guration information includes: Conﬁ g Filename, Dial Number, User name, Password, APN, DNS, and PDP

address. If network supports “Obtain server address automatically”, the modem can obtain the assigned IP infor-

mation automatically. If network does not support it, you should input the proper address manually. Please consult

the network supplier of SIM/USIM card for all above information. The conﬁ guration information may be various

according to the different network suppliers and network types.

!!! you will see the proﬁ le of “KPN Internet ”for KPN, and KPN APN is fastinternet, the rest keep empty.

3.5.2 Security Settings

1. Enable the PIN Code

When “PIN enable” item is selected, please enter PIN code to use the modem and you can click “Revise PIN” to

modify the number.

2. Backup Phonebook and SMS:

If the item is selected, it means that the Phonebook and SMS will be backup manually in the PC side.

If you operate the data by mistake, you can click the “

Resume” to restore to the previous data.

3.5.3 Network Settings

1. Select Network:

Automatic: The system selects the network automatically by the user’s selected rules and the network status.

Manual: The network is selected by users themselves.

2. Network Mode Select

Automatic: The system selects the available network automatically.

UMTS Only: The system will only select the UMTS network..

GSM Only: The system will only select the GSM network.

3. Manual Select

When the “Manual” is selected, click the “Apply” button, pop-up the following window:

Wait about 2 minutes, the supplier list will show in the windows and which with the green icon

can be selected. Select a proper network to connect.

Select the network that the supplier is utilized and press “

Select” to enter the network.

3.5.4 Messages Settings

Message Center: Set the corresponding SMS center number via the SIM/USIM card of the supplier. You must input

the correct SMS center number to use the SMS properly and the number will be provided by the network supplier.

Please enter the country code before the number.

KPN SMS center number is :

+31653131313.

Validity period: Set the time limit for saving SMS in the network side. (This function needs network supports.)

In optionÐ12 hours/A day/A week/The longest period. Standard setting is the longest period permitted by the

network.

Location of Saving New SMS: Select “

Default” to save in location set by network. Select “(U)SIM Card” to save in

SIM/USIM card; select “

PC” to save in PC.

3.5.5 Alert settings

You can set “Connection alert, Disconnect alert and Incoming SMS alert” by yourself. These alerts will sound on the

PC side. The audio ﬁ le supports MP3ÐWAV and MIDI format. If you select “

Mute” you cannot hear corresponding

alert.

3.6 MicroSD card

Click “Micro-SD” icon and then the system will lead you to the directory of the MicroSD card in the USB-modem.

It is convenient for you to check the contents in your MicroSD card.

3.7 Help

Click “Help” icon, and switch to the help interface. Under the help topic, you can get the USB-modem

information about function introductions, installation and usage guide, visions and published date of

application software and hardware, etc.

When you meet the following problems in service, please refer to the following answers to solve it. If the pro-

blems still exist, please contact with your suppliers.

4 FAQ & Answers

Problem Description

The system can not run the instal-

lation program automatically.

After the full installation, the

system doesn’t install the driver

program properly.

After the modem is plugged in,

the UI program doesn’t run

automatically.

After restarted the computer,

there is no signal.

Possible Causes

The system conﬁ guration is not

suitable for the auto run.

The system conﬁ guration is not

suitable for the auto run.

The system conﬁ guration is not

proper.

1. The position of the USB-mo-

dem inner antenna is unﬁ tting.

2. You are in the place where

no GSM/GPRS/ EDGE/WCDMA/

HSDPA network covered, such as

underground parking lot, tunnel

etc.

Problem Solving

Open the visual disc of the modem

program and start the

autorun.exe. If you have installed the

other version of installation program

please uninstall it ﬁ rstly.

Please install the driver program

manually. The driver program can be

found in the installation address: C:\

Program Files\KPN Bobile Connect\

drivers.

Please open the UI program ma-

nually. You can ﬁ nd it in the Start »

Programs menu or the shortcut .

1. Adjust the angle and position of

the USB-modems.

2. Change to the places where there

is good signal.

Problem Description

When the USB-modem has been

plugged in, computer cannot ﬁ nd

the visual disc of the USB-modem.

Message sent failed.

Date connection failed.

Possible Causes

1. The installation programs of

the USB-modem haven’t been

installed properly.

2. The modem isn’t inserted

well.

3. The SIM/USIM card isn’t

inserted well, such as inserted in

reverse.

1. The SMS center number isn’t

correct.

2. The network is busy and other

reasons.

1. You are in the place where

no GSM/GPRS /EDGE/WCDMA/

HSDPA network covered, such as

underground parking lot, tunnel

etc.

2. The network at this time in

this place is busy now.

3. The APN in the conﬁ guration

ﬁ les is error

4. The modem data is error.

Problem Solving

1. Run the installation program ﬁ rst,

then insert the modem. If you use

the WinXP operating system, install

the drivers according to the Windows

indication information to operate.

2. Restart the computer, or insert the

modem again.

3. Insert the SIM/USIM card correctly

again. Make sure the metal contact

side should be inserted inside.

1. After consulted with service pro-

vider, conﬁ gure the right number in

Message settings.

2. Try later.

1. Change to the place where there is

good signal.

2. Try later.

3. Check the APN in the conﬁ guration

ﬁ le in the “Connection settings”. For

KPN NL the APN is fastinternet.

4. It is perhaps the GPRS or WCDMA

network problem and please contact

with the local supplier in time

Problem Description

Date connection failed.

Connected to the Internet, but it

cannot open any website page.

Possible Causes

5. The network type selected by

manual is wrong.

1. After connection, there is no

data transfer, which resulted that

you can not open web pages.

2. The IE browser got problems.

3. The operating system is infec-

ted by virus (Such as Worm Blas-

ter which can take up a quantity

of upload data ﬂ ow and result

that it can’t receive downloaded

data ﬂ ow so that you cannot

open any website.)

4. You have connected to other

APN. which cannot connect to

the Internet.

Problem Solving

5. Select the correct network type ac-

cording to the type of the SIM/USIM

card.

1. Check that the APN in the Conﬁ gu-

ration ﬁ les is correct or not.

2. If the IE gets problems, upgrade

to the new version or reinstall the IE

browser.

3. Use the professional anti-virus soft-

ware to check and kill the virus in the

operating system completely.

4. Consult the shop or KPN helpdesk.

The Modem cannot connect to the

Internet in other places.

No warning tone

My Micro-SD memory-card can not

read or not found.

Your USB-modem is not permit-

ted to roam in your network.

No audio card is ﬁ xed in compu-

ter or the volume is too small.

Check the Micro-SD card capa-

city, the maximum supported

capacity is 4GB.

Connect with the shop or KPN help-

desk

Check the audio card and adjust the

volume properly.

Use another Micro-SD card with a

maximum capacity of 4GB.

KPN USB-modem User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual