Kortex 56000 User Manual
1.4 Version
A POWERFUL
VOICE MODEM
56 K BPS (K56 FLEX) capability
Ideal for high speed Internet
access
ANSWERING MACHINE
A fully featured telephone-fax
answering machine
HANDS-FREE SPEAKERPHONE
Full Duplex Speakerphone
No computer required
USER GUIDE
PC & MACINTOSH
®
Print received faxes
simply by pressing the
KORTEX button
FOLLOW ME :
Calls you
automatically
when you
receive faxes
or voices
messages
2
Location and purpose of the KORTEX 56000 function keys
Delete
Messages
Sleep Mode
indicator
Microphone
Volume
Level
Enable
Follow me
Follow Me
Number of ID
Indicator
Fax
Printing
KORTEX
Key
Number of
Messages
Indicator
Play
Messages
Answering Machine
Indicator
Enable
Answering Machine
Integrated
Speaker
Record
Annoncement
Forward
Rewind
Telephone-Fax Answering Machine function
Modem Function
Telephone Function
Modem
Indicators
Speaker On
Indicator
Speaker Phone
On/Off
Speaker
3
Contents
CONTENTS.................................................................................................... 3
PRODUCT REGISTRATION AND GUARANTEE............................................. 6
USER SAFETY PRECAUTIONS ................................................................. 9
DECLARATION................................................................................................ 9
CONNECTOR SCHEMATIC .................................................................................. 9
CE APPROVAL MARKS .................................................................................. 10
TELEPHONE NETWORK SAFETY APPROVAL ........................................................ 10
INSTALLATION SAFETY PRECAUTIONS................................................................. 10
CLEANING................................................................................................... 10
APPROVAL.................................................................................................. 10
INTRODUCTION .................................................................................. 11
KORTEX 56000 FEATURES .................................................................. 13
KORTEX 56000 FUNCTION KEYS .................................................................. 13
SUPPLIED SOFTWARE FEATURES....................................................................... 15
THE LED INDICATORS.................................................................................... 15
USING YOUR KORTEX 56000.............................................................. 18
RECORDING A GREETING ANNOUNCEMENT ........................................................ 18
REPLAYING THE GREETING ANNOUNCEMENT ...................................................... 19
SET THE KORTEX 56000 DATE AND TIME....................................................... 20
CHECK THE KORTEX 56000 DATE AND TIME ...................................................21
ACTIVATE THE ANSWER PHONE FEATURE............................................................ 21
DEACTIVATE THE ANSWER PHONE FEATURE ........................................................ 22
IF MEMORY IS FULL ....................................................................................... 22
IF YOU HAVE RECEIVED VOICE MESSAGES ........................................................... 22
REPLAY VOICE MESSAGES .............................................................................. 23
Stopping the replay of voice messages.............................................. 23
Listen to the next or previous message.............................................. 23
IF YOU HAVE RECEIVED CALLS........................................................................... 24
LISTEN TO THE DETAILS OF RECEIVED CALLS ........................................................ 24
Stopping the replay of details of received calls..................................24
Listen to the next or previous call’s details.........................................24
IF YOU HAVE RECEIVED FAXES.......................................................................... 25
ERASING MESSAGES..................................................................................... 25
4
Erasing all voice messages ................................................................. 25
Erasing a voice message during replay.............................................. 26
Erase all call details............................................................................. 26
Erase all faxes.....................................................................................26
LOUDSPEAKER VOLUME ADJUSTMENT ............................................................... 26
USING THE KORTEX 56000
IN HANDS-FREE MODE........................................... 27
Answering a call in hands-free mode ................................................. 27
Making a call in hands-free mode ...................................................... 27
CALL SCREENING .......................................................................................... 28
Enabling call screening........................................................................ 28
SLEEP MODE............................................................................................... 29
REMOTE CONTROL .......................................................................................29
Setting the PIN code using the function keys...................................... 29
Controlling the answer phone feature remotely................................. 30
Activating the answer phone feature remotely..................................31
Guide to Remote Operation Keys ...................................................... 31
FOLLOW ME (AUTOMATIC CALL BACK) .............................................................. 32
Set the KORTEX 56000 call back phone number................................ 32
Set the KORTEX 56000 calling days...................................................32
Set the KORTEX 56000 calling times ..................................................33
Remote change of the call phone number.......................................... 33
Enabling Follow me............................................................................. 34
Recording a follow me announcement................................................ 34
Replaying the follow me announcement.............................................35
INSTALLING YOUR KORTEX 56000 ON A PC ........................................38
RECOMMENDED CONFIGURATION .................................................................... 38
CONTENTS OF THE BOX (PC VERSION)............................................................. 38
STEP 1 : CONNECTION TO THE PC................................................................... 39
Finding a free PC serial port................................................................39
KORTEX 56000 CONNECTORS..................................................................... 40
CONNECTION TO THE SERIAL PORT................................................................... 41
INSTALLING THE KORTEX 56000 ON A MACINTOSH®........................... 42
STEP 1’ : CONNECTION TO THE MACINTOSH®................................................... 42
CONTENTS OF THE BOX (MACINTOSH
®
VERSION)............................................... 42
LOCATING THE MODEM PORT .........................................................................43
MACINTOSH
®
MODEM CONNECTORS................................................................ 43
CONNECTING TO THE MACINTOSH
®
MODEM PORT.............................................. 44
STEP 2 : PLUGGING THE MODEM INTO THE POWER SUPPLY AND PHONE LINE .......... 45
5
Connection to the power supply ......................................................... 45
Connection to the telephone line.........................................................45
STEP 3 : CONNECTING OPTIONAL PERIPHERALS.................................................. 46
Connecting the headset to your modem............................................. 46
Connection to a sound card using the optional stereo cable (PC only)
............................................................................................................46
Installation of a Flash memory expansion module.............................. 46
KORTEX 56000 MODEM DRIVER INSTALLATION (WINDOWS NT, 95, 98
OR LATER).......................................................................................... 48
SOLVING COMMON PROBLEMS ......................................................... 50
CHECKING THE FIRMWARE VERSION NUMBER OF YOUR KORTEX 56000................ 50
CHECKING THAT YOUR KORTEX 56000 IS INSTALLED CORRECTLY ........................ 50
Checking the answer phone feature................................................... 50
Testing your modem under Windows 3.1...........................................50
Testing your modem under Windows 95 or NT 4.0............................51
PROBLEM SOLVING : QUESTIONS & ANSWERS ................................... 52
ANSWER PHONE FEATURE ..............................................................................52
MODEM FEATURE......................................................................................... 53
KORTEX 56000 TECHNICAL SPECIFICATION......................................... 55
MODEM CONTROL LANGUAGE........................................................................ 55
VOICE MODEM........................................................................................ 55
TELEPHONE ............................................................................................. 56
COMMANDS AND REGISTERS.............................................................. 57
S REGISTERS .....................................................................................60
RESPONSE CODES .............................................................................. 62
INTERNET SERVER* ............................................................................. 64
KORTEX ON THE INTERNET........................................................................... 64
BEFORE CONTACTING TECHNICAL SUPPORT ........................................ 65
6
PRODUCT REGISTRATION AND GUARANTEE
Guarantee :
1. Description :
This guarantee gives you the right to a free replacement of any parts which are faulty due to a manufacturing defect.
2. Exclusions :
a) All accidental damage cause by improper or incorrect usage.
b) All damage caused by using the product with a non-standard telephone system or PABX.
c) All damage cause by exceeding the recommended voltage, product abuse, customer negligence, defective electrical
supply, failure to follow the installation or usage instructions or opening of the product casing by the customer or a third
party.
d) This guarantee also excludes any damage resulting from major force due to a third party.
3. Payment of damages :
The guarantee does not give any right to payment of damages for losses caused by the unavailability of the product.
4. Other Terms and Conditions :
a) No distributor or reseller has the right to change the terms of this guarantee.
b) This guarantee does not effect your consumer rights.
c) To take advantage of the guarantee you must return the product registration form below within 15 days of the date of
purchase of your modem.
d) The modem serial number must not have been modified or removed.
To benefit from this guarantee, you must complete the product
registration form, which must include the serial number marked on the
case (not that of disks) and return it within 15 days of purchase to the
address indicated overleaf. Please note that if you fail to return the
product registration certificate with this 15 days period, the guarantee
will cover only the first year of usage.
----------------------------------------------------------------------------------------------KORTEX 5 years product guarantee registration
Name :
Surname :
Company :
Job Title :
Address :
Post Code :
City :
Tel : Fax :
Serial N°:
Name address of reseller :
Product Name :
Date of purchase :
Please indicate three
factors which influenced
your purchase :
¨ Product design
¨ Company Reputation
¨ Advice of your reseller
¨ Price
¨ Technical specification
¨ The answer phone
feature
¨ Modem feature
¨ ……………………..
7
WHY RETURN YOUR PRODUCT REGISTRATION CARD?
YOU WILL BENEFIT FROM A 5 YEARS GUARANTEE
YOU WILL RECEIVE INFORMATION ABOUT UPGRADES
By returning your product registration card, KORTEX will keep you informed
on the availability of new upgrades to your hardware and software :
prices, special upgrade offers, technical specifications
YOU WILL RECEIVE PRIORITY UPDATES
KORTEX will keep you informed of the latest news, products, promotions
and technical information.
HOW TO BENEFIT FROM THE SUPPORT HOT-LINE :
You can take advantage of the KORTEX support hot-line during the first 120 days following
the purchase of your modem. by sending a fax to +33 (0) 1 49 92 55 48, and our highly
trained support engineers will give you personal technical assistance, please note your
system configuration (modem type, machine, operating system, communications software,
type of phone line...) and notes your questions on the fax.
HOW TO RETURN A FAULTY PRODUCT :
When returning your faulty modem to the repair centre during the 5 years guarantee period,
it is essential that you include a copy of your original purchase invoice. You must also have
previously returned your product registration form within 15 days of the date of purchase of
your modem. We also ask you to include a description of the fault that you have encountered.
-----------------------------------------------------------------------------------------------
KORTEX INTERNATIONAL
SERVICE REPARATION
139, 147 AVENUE PAUL-VAILLANT COUTURIER
93126 LA COURNEUVE CEDEX FRANCE
Affix
Stamp
8
NOTICE
All the information contained in this user guide is subject to change without prior notice. The
manufacturer cannot be held responsible for resulting technical omissions or errors.
This manual contains information that is protected by copyright. The reproduction of this
manual either in part or in full is forbidden except with the express written permission of :
Registered Trade marks and copyright :
MS-DOS, Windows, Windows 95 :Microsoft Corporation, PC, XT, AT : IBM
CORP, Macintosh : Apple, PENTIUM : INTEL Corporation
KORTEX INTERNATIONAL
139, 147 AVENUE PAUL VAILLANT COUTURIER
93126 LA COURNEUVE CEDEX
Tél. : +33 (0) 1 49 92 55 55 - Fax : +33 (0) 1 49 92 55 77
9
User Safety Precautions
Declaration
The KORTEX 56000 conforms to the IEC 950 standard for electrical safety.
The unit does not contain a circuit breaker, the wall plug provides the only
mechanism to break the power. Furthermore, the mains electrical socket
must be in easy reach of the unit.
Connector schematic
TRT : PSTN voltage
TBTS : Very low voltage
10
CE Approval Marks
This product conforms with directives CEM 89/336/CEE for electromagnetic
interference and CEM 73/23/CEE for user safety.
Telephone Network Safety Approval
This product conforms to the standard EN 41003. It can be connected to
telephone networks.
Installation safety precautions
@
Avoid placing the KORTEX 56000 in a humid environment or near to a
heat source.
@
Please do not open the case of your KORTEX 56000, contact after
sales service for all repairs.
@
Where there is a high risk of storms, protect your KORTEX 56000
against electrical shock.
Cleaning
@
Before cleaning your KORTEX 56000, unplug the power and telephone
cables.
@
Do not use solvent based cleaning products.
Approval
This product may only be used legally in those countries for which it is
approved. Approvals obtained are shown on the label fixed to the
underside of the case.
11
Introduction
You have just purchased a KORTEX 56000,
which supports all major communication
functions operating either standalone or in
conjunction with a computer:
G High speed modem
G Fully-featured Telephone/Fax answering machine
G Hands-free telephone
G Caller ID Presentation
G Flash upgradeable firmware
The KORTEX 56000 was conceived as a modem for today that
is capable of evolving to meet your needs of tomorrow.
Both the KORTEX 56000 hardware and software can be
upgraded. It’s new DSP (Digital Signal Processor) architecture
enables you to upgrade the modem easily as your needs and
as modem technology develops.
One of the unique features of the KORTEX 56000 is its
upgrade socket which enables it to be upgraded to support
future technologies simply by inserting optional upgrade
modules.
12
The K.A.O.S. (KORTEX Advanced Operating System) in the
KORTEX 56000 can be flash upgraded to meet many upgrade
requirements simply by downloading a new version.
Numerous function keys and LED’s on the KORTEX 56000
enable you to easily access all major communication features.
The KORTEX 56000 supports Plug & Play. Used in conjunction
with your PC/Macintosh, it becomes an extremely powerful
communication tool :
G Internet (up to 56000 BPS)
G Fax
G On Line services
G Answer phone
G File transfer
G Telephony functions...
The KORTEX 56000 supports all major communication functions
operating standalone or in conjunction with a PC.
The KORTEX 56000 is fully compatible with Windows 3.1,
Windows 95 and Windows NT (modem drivers and
communications software for Windows 95 and NT 4.0 are
supplied) and Macintosh V 7.5 or later.
13
KORTEX 56000 features
KORTEX 56000 function keys
Using the keys on the KORTEX 56000, you can easily access the available
functions:
KEY FUNCTION
Ans.
Enable the answer phone feature.
PLAY
Replay voice messages.
FAX
KORTEX
Prints a fax (provided the computer is
switched on and necessary software is
loaded).
If the computer is switched off, this button
announces the number of faxes received.
follow
me
Announces the telephone number, date and
time of calls (the announcement of the
telephone number requires that you have
subscribed to the ‘Caller ID’ service of your
telephone service provider).
Erase
Rec
PLAY
Erase all stored voice messages.
Erase
Rec
FAX
KORTEX
Erase all stored fax messages.
Erase
Rec
Follow
me
Erase details of calls received (number, date,
time).
14
KEY FUNCTION
Hands-free call or answer.
Volume adjustment.
Erase
Rec.
Ann.
Mic
Record your greeting message.
Ann.
Replay greeting message.
Replay voice messages, next/previous
message, stop message replay.
FAX
KORTEX
Activate call screening.
Rep.
FAX
KORTEX
.
Set the date and time.
(
FAX
KORTEX
PLAY
Set the PIN code.
Ann.
FAX
KORTEX
Announce the date and time held by the
KORTEX 56000.
Ann.
Ans.
Announce the currently installed firmware
version (date and time).
Note : Each key press is indicated by an LED (lit, unlit or flashing).
BUTTON AT THE BACK OF THE KORTEX 56000
ON
KORTEX 56000 ON/OFF Switch
15
Supplied software features
@
Start sleep mode to save energy.
@
Set/Adjust the PIN number.
@
Retrieve the configuration and system messages (verbal messages
enable you make use of the features of the KORTEX 56000.
@
Retrieve stored messages, faxes and telephone numbers (requires
‘Caller ID’ service) .
@
Print a received fax from the ‘Print’ menu or by pressing the KORTEX
function key(your computer must be switched on and the software
loaded) .
The LED indicators
Your modem has 7 LED indicators and 5 back light function keys which have
the following function:
LED / KEY MEANING
FUNCTION
Sleep mode and
power on indicator
This LED is lit in yellow
when the KORTEX
56000 is in sleep mode.
It is lit in red when
sleep mode is not
active. It is unlit when
the KORTEX 56000 is
switched off.
DTR
Data Terminal Ready
Lit when the KORTEX
56000 is in use by the
computer. Unlit when
the KORTEX is in
stand-alone mode, not
in use by the computer
(communication
software not loaded)
or in sleep mode.
16
LED / KEY MEANING
FUNCTION
RD
Receive Data
Flashes when the
KORTEX 56000 receives
data or is in update
mode (transfer of
faxes/messages etc
onto the computer).
TD
Transmit Data
Flashes when the
KORTEX 56000
transmits data.
OH
On Hook
Lit when the KORTEX
56000 is using the
phone line (receiving a
fax, message, handsfree phone call …).
CD
Carrier Detect
Indicates that modem
to modem
communication is in
progress.
RI
Ring Indicator
Signals that the
KORTEX 56000 is
receiving a call.
FAX
KORTEX
Faxes
Unlit when the KORTEX
56000 has not received
a fax. Flashes to
indicate that faxes have
been received. Lit
during announcement
of the number of faxes
stored.
PLAY
Messages
Unlit when the KORTEX
56000 has not received
a voice message.
Flashes to indicate that
voice messages have
been received. Lit
during message
retrieval.
17
LED / KEY MEANING
FUNCTION
(
Hands-Free and Call
screening
Lit when the KORTEX
56000 is in hands-free
mode. Flashes when
call screening is active.
Ans.
Answer phone
feature and Memory-
full warning
Lit when the answer
phone feature is active.
Flashes when 90% of
memory is filled with
messages. Off when
the answer phone
feature is deactivated.
Follow
Me
Calls
Unlit if the KORTEX
56000 has not received
any calls. Flashes to
indicate that calls have
been received. Lit
during replay of call
details.
18
Using your KORTEX 56000
The KORTEX 56000 is operated using the function
keys. A key press takes effect when you release the
key. A key or key combination must be pressed for
approximately half a second in order to register.
When the KORTEX 56000 is switched on, for a brief period the indicator
lights flash sequentially from left to right. When this flashing stops, the
KORTEX 56000 is ready for use. As a general rule, you should not use the
function keys whilst the sequential flashing is in progress.
Before using the KORTEX 56000, you must :
ý Record a greeting message
ý Set the date and time
ý Set the PIN number
Please read the following instructions to complete these operations.
Note : Memory capacity is limited (Standard capacity : 2 Mb). We
recommend that you delete your stored messages, faxes and numbers
regularly. The Rep. LED flashes to indicate when only 10% of memory
remains free.
ý If you wish to increase memory capacity, you can add a flash
memory upgrade module (see section «installation of a flash memory
upgrade module»).
Recording a greeting announcement
You are able to record a greeting announcement of up to 50 seconds in
length.
19
² In order to record a greeting announcement, you must press
simultaneously the following function keys:
² Release the function keys and speak clearly approximately 30cm from
the KORTEX 56000 microphone.
ý The
PLAY
function key is now lit to show you that the
greeting announcement recording is in progress.
² To stop recording, press the announce function key.
Ann.
ý The
PLAY
function key is no longer lit.
Replaying the greeting announcement
² To replay your greeting announcement, press the announce function
key.
Ann.
ý The announcement is replayed through the KORTEX 56000
loudspeaker.
Erase
Rec.
Ann.
Mic
20
ý The
PLAY
function key is now lit to show that the greeting
announcement is being played.
ý Replay stops automatically at the end of the announcement.
² If you would like to stop replay before the end of the greeting
announcement, press the announce key again.
ý The
PLAY
function key is non longer lit.
Set the KORTEX 56000 date and time
You can set the date and time either by using the KORTEX 56000 function
keys or by using the supplied communications software.
² To set the date and time push simultaneously the function keys :
Ans.
and
FAX
KORTEX
² You enter set-up mode.
ý Enter 10 digits to indicate the date and time. For example the 2
March 1998, 9.40am should be entered as 0203980940 (02 for the
2nd, 03 for March, 98 for 1998, 09 for 9 o’clock and 40 for forty
minutes) by using the function keys as shown below :
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