Version 1.0...........................................................................................................................................................................1
Version 1.1...........................................................................................................................................................................2
Version 2.0...........................................................................................................................................................................5
Version 2.1...........................................................................................................................................................................8
Version 3.0...........................................................................................................................................................................9
Version 3.1.........................................................................................................................................................................10
Version 3.2.........................................................................................................................................................................11
Version 3.3.........................................................................................................................................................................12
Version 3.4.........................................................................................................................................................................13
Version 3.5.........................................................................................................................................................................14
Version 3.6.........................................................................................................................................................................15
Version 3.7.........................................................................................................................................................................16
A SAFETY AND IMPORTANT WARNING ITEMS............................................................................A-1
1. IMPORTANT NOTICE.................................................................................................................................................A-2
2. DESCRIPTION ITEMS FOR DANGER, WARNING AND CAUTION..........................................................................A-3
2.1 Description items in this Service Manual...................................................................................................................................A-3
2.2 Description items for safety and important warning items.........................................................................................................A-3
3.1 MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA, INC.......................................................................................A-4
3.1.1 Actions requiring special attention...................................................................................................................................A-4
3.2 POWER PLUG SELECTION
3.2.1 Power Cord Set or Power Plug.......................................................................................................................................A-5
3.3 CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE...................................................................................................A-6
3.3.1 Power Supply..................................................................................................................................................................A-7
3.3.3 After Service..................................................................................................................................................................A-13
3.5 Used Batteries Precautions.....................................................................................................................................................A-19
3.5.1 ALL Areas......................................................................................................................................................................A-19
3.6.4 PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT.....................................................................................A-22
4. WARNING INDICATIONS ON THE MACHINE.........................................................................................................A-23
4.1 Warning indications inside the machine..................................................................................................................................A-23
4.2 Warning indications on the boards..........................................................................................................................................A-24
5. MEASURES TO TAKE IN CASE OF AN ACCIDENT...............................................................................................A-25
B NOTATION OF THE CONTENTS..................................................................................................B-1
1. NOTATION OF THE CONTENTS...............................................................................................................................B-1
1.4.1 Conditions for defining the life value for the field standard yield.....................................................................................C-2
2.2 Media type.................................................................................................................................................................................C-5
3.2 Paper specifications..................................................................................................................................................................C-6
5.1 Available function for i-Option...................................................................................................................................................C-8
5.1.1 List of advanced functions...............................................................................................................................................C-8
5.1.2 Activation procedures of i-Option....................................................................................................................................C-8
5.2 Web browser function................................................................................................................................................................C-8
D OVERALL COMPOSITION............................................................................................................D-1
1. SYSTEM CONFIGURATION......................................................................................................................................D-1
3. PAPER PATH.............................................................................................................................................................D-3
4. CONTROL BLOCK DIAGRAM....................................................................................................................................D-4
1.1 Service material list...................................................................................................................................................................E-1
1.2 CE tool list.................................................................................................................................................................................E-1
1.3.1 IC card information setting tool of OMNIKEY 5427CK (AU-205H)..................................................................................E-1
F PERIODICAL MAINTENANCE.......................................................................................................F-1
2.2 Resetting the maintenance counter...........................................................................................................................................F-2
3.4 Transfer roll................................................................................................................................................................................F-4
3.4.1 Transfer roll removal........................................................................................................................................................F-4
3.5 Separator roll assembly removal...............................................................................................................................................F-5
3.6 MPF pick roll and separator pad................................................................................................................................................F-7
3.6.2 Separator pad removal....................................................................................................................................................F-8
G DISASSEMBLING/REASSEMBLING............................................................................................G-1
1.1 Data security notice...................................................................................................................................................................G-1
1.4.1 Zero Insertion Force (ZIF) connectors............................................................................................................................G-1
1.4.2 Low Insertion Force (LIF) connector...............................................................................................................................G-9
1.5 Printhead unit adjustments......................................................................................................................................................G-10
1.5.1 Printhead unit mechanical adjustment..........................................................................................................................G-10
1.5.2 Printhead unit electronic adjustment.............................................................................................................................G-11
3. Left side removals.....................................................................................................................................................G-14
3.1 Left cover removal...................................................................................................................................................................G-14
3.2 Main drive gearbox removal....................................................................................................................................................G-15
4. Right side removals..................................................................................................................................................G-22
4.1 Right cover removal................................................................................................................................................................G-22
4.4 Cooling fan removal................................................................................................................................................................G-24
4.5 Hard disk removal...................................................................................................................................................................G-25
5. Front removals..........................................................................................................................................................G-36
5.1 Left front mount removal.........................................................................................................................................................G-36
5.2 Right front mount removal.......................................................................................................................................................G-36
5.4 Name plate cover removal......................................................................................................................................................G-39
5.5 Front bin cover removal..........................................................................................................................................................G-40
5.6 Control panel assembly removal.............................................................................................................................................G-41
5.7 USB cable bracket removal.....................................................................................................................................................G-42
5.9 Control panel cover removal...................................................................................................................................................G-44
5.13 Jam access cover removal....................................................................................................................................................G-47
5.14 Front access cover removal
5.15 Front door sensor removal....................................................................................................................................................G-49
5.16 Front input guide removal.....................................................................................................................................................G-49
6.1 Power supply removal.............................................................................................................................................................G-52
6.2 Power supply shield removal..................................................................................................................................................G-52
6.4 Duplex sensor and input sensor removal................................................................................................................................G-54
6.5 Index sensor removal..............................................................................................................................................................G-55
6.6 Media present sensor removal................................................................................................................................................G-56
6.7 Toner density sensor removal.................................................................................................................................................G-57
6.9 Media present flag removal.....................................................................................................................................................G-58
6.11 Pick/lift motor gearbox removal.............................................................................................................................................G-62
7. Rear side removals...................................................................................................................................................G-65
7.1 Rear exit door removal............................................................................................................................................................G-65
7.4 Diverter spring removal...........................................................................................................................................................G-67
8. Top side removals.....................................................................................................................................................G-69
8.1 Top cover removal..................................................................................................................................................................G-69
8.2 Printhead unit removal............................................................................................................................................................G-69
8.3 Bin full sensor/lens removal....................................................................................................................................................G-70
8.4 Bin full sensor cable removal..................................................................................................................................................G-72
9.1 ADF separator roll removal.....................................................................................................................................................G-74
9.3 Scanner front cover removal...................................................................................................................................................G-75
9.5 ADF unit removal....................................................................................................................................................................G-76
9.7 ADF top cover assembly.........................................................................................................................................................G-80
9.9 USB cable removal.................................................................................................................................................................G-82
9.10 USB wireless cable removal.................................................................................................................................................G-83
9.11 ADF hinge removal...............................................................................................................................................................G-84
9.15 Restraint pad removal...........................................................................................................................................................G-86
10.2 Separator roll assembly removal...........................................................................................................................................G-87
11.2 Stapler cartridge access door removal..................................................................................................................................G-92
11.3 Staple roll holder removal.....................................................................................................................................................G-93
11.4 Stapler right cover removal...................................................................................................................................................G-94
11.5 Stapler left cover removal.....................................................................................................................................................G-94
11.6 Stapler rear door removal.....................................................................................................................................................G-95
11.9 Stapler door close limit switch removal.................................................................................................................................G-97
11.10 Stapler paddle motor removal.............................................................................................................................................G-98
11.13 Trapped staple access door removal................................................................................................................................G-100
11.14 Stapler service cover removal...........................................................................................................................................G-101
11.16 Stapler left tamper motor removal.....................................................................................................................................G-101
11.17 Stapler right tamper motor removal...................................................................................................................................G-102
11.18 Stapler rear cover close limit switch removal....................................................................................................................G-102
11.19 Stapler cooling fan removal...............................................................................................................................................G-103
11.20 Stapler power supply unit removal....................................................................................................................................G-104
11.22 Stapler top cover removal.................................................................................................................................................G-107
11.23 Sensor (stapler bin full receive) removal...........................................................................................................................G-109
11.24 Sensor (stapler bin full send) removal...............................................................................................................................G-111
11.26 Tamper main assembly removal.......................................................................................................................................G-115
11.28 Tamper drive belt removal................................................................................................................................................G-116
2. Cleaning the printer.....................................................................................................................................................H-2
3. Cleaning the scanner glass.........................................................................................................................................H-3
I ADJUSTMENT/SETTING.................................................................................................................I-1
1. HOW TO USE THE ADJUSTMENT SECTION............................................................................................................I-1
2.1 List of utility mode.......................................................................................................................................................................I-2
List of utility mode - outline.........................................................................................................................................................I-2
2.1.3 User Settings....................................................................................................................................................................I-2
2.1.4 Administrator Settings - System Settings.........................................................................................................................I-4
2.3.3 User Settings..................................................................................................................................................................I-13
2.3.4 Administrator Settings - System Settings.......................................................................................................................I-15
3. LIST OF SERVICE MODE..........................................................................................................................................I-26
3.1 List of service mode (outline)....................................................................................................................................................I-26
3.2 List of service mode (detail)......................................................................................................................................................I-27
3.2.2 Imaging Process Adjustment..........................................................................................................................................I-28
3.2.4 System 1.........................................................................................................................................................................I-31
3.2.5 System 2.........................................................................................................................................................................I-31
3.2.7 List Output......................................................................................................................................................................I-33
3.2.8 State Confirmation..........................................................................................................................................................I-34
3.2.9 Test Mode.......................................................................................................................................................................I-35
3.2.13 Internet ISW Settings....................................................................................................................................................I-39
4. SERVICE MODE........................................................................................................................................................I-41
4.4 Imaging Process Adjustment....................................................................................................................................................I-50
4.4.2 Transfer Voltage Fine Adj...............................................................................................................................................I-51
4.4.4 Engine Density Adjustment.............................................................................................................................................I-51
4.4.5 Monochrome Density Adj................................................................................................................................................I-51
4.4.6 Paper separation adjustment..........................................................................................................................................I-52
4.4.7 Grad/Dev AC Bias V Selection.......................................................................................................................................I-52
4.5 CS Remote Care (Outlines)......................................................................................................................................................I-52
4.6 Setting up the CS Remote Care...............................................................................................................................................I-53
4.6.1 Using the telephone line modem....................................................................................................................................I-53
4.6.2 Using the Fax line modem..............................................................................................................................................I-54
4.6.3 Using E-mail...................................................................................................................................................................I-55
4.6.4 When using a WebDAV server in http communication...................................................................................................I-56
4.7 Calling the maintenance...........................................................................................................................................................I-58
4.7.1 When starting the maintenance......................................................................................................................................I-58
v
4.7.2 When finishing the maintenance.....................................................................................................................................I-58
4.8 Calling the center from the administrator..................................................................................................................................I-58
4.9 Checking the transmission log..................................................................................................................................................I-58
4.10 Detail on settings for CS Remote Care...................................................................................................................................I-58
4.10.1 Maintenance/Default Settings - System Selection........................................................................................................I-58
4.10.2 Maintenance/Default Settings - ID Code......................................................................................................................I-59
4.10.5 Detail Settings - Date & Time Setting...........................................................................................................................I-60
4.10.10 Server Settings - Email Settings.................................................................................................................................I-62
4.10.11 Server Settings - HTTP Settings.................................................................................................................................I-64
4.10.12 Server Settings - Data Initialize..................................................................................................................................I-65
4.11 System 1.................................................................................................................................................................................I-66
4.11.3 Serial Number Display..................................................................................................................................................I-67
4.11.6 Machine State LED Setting...........................................................................................................................................I-67
4.11.8 Initialize - Server Cache Data.......................................................................................................................................I-68
4.12 System 2.................................................................................................................................................................................I-68
4.12.1 Unit Change..................................................................................................................................................................I-68
4.12.8 Internal Error. Auto Cancel...........................................................................................................................................I-79
4.13.1 Life - New Release.......................................................................................................................................................I-80
4.13.2 Service Call...................................................................................................................................................................I-80
4.13.3 Section Service Call......................................................................................................................................................I-80
4.13.5 Service Total.................................................................................................................................................................I-81
4.13.6 Counter of Each Mode..................................................................................................................................................I-81
4.13.7 Service Call History......................................................................................................................................................I-81
4.13.8 ADF Paper Feed Count................................................................................................................................................I-81
4.13.9 Paper Jam History........................................................................................................................................................I-81
4.13.13 Non Genuine Toner....................................................................................................................................................I-82
4.14 List Output...............................................................................................................................................................................I-83
4.14.4 Service Parameter........................................................................................................................................................I-84
4.15 State Confirmation..................................................................................................................................................................I-85
4.15.2 Paper Passage Test.....................................................................................................................................................I-91
4.16 Test Mode...............................................................................................................................................................................I-92
4.17.1 Original Stop Position - Sub Scanning Direction 1-Side...............................................................................................I-95
4.17.2 Original Stop Position - Sub Scanning Direction 2-Side...............................................................................................I-96
4.17.3 Original Stop Position - Main Scanning Direction 1-side..............................................................................................I-96
4.17.4 Original Stop Position - Main Scanning Direction 2-side..............................................................................................I-97
4.17.7 Main Scanning Direction Zoom.....................................................................................................................................I-98
4.17.8 Main Scanning Direction Zoom(B)................................................................................................................................I-98
4.18.6 List Output..................................................................................................................................................................I-111
4.18.7 Function Parameter....................................................................................................................................................I-112
4.18.9 Line Standard Setting.................................................................................................................................................I-112
4.23.3 Authentication units (Loadable driver)........................................................................................................................I-159
4.23.4 Writing data to USB memory device...........................................................................................................................I-160
4.24 Internet ISW Settings............................................................................................................................................................I-160
4.24.2 HTTP Server Settings.................................................................................................................................................I-161
4.25.3 Possible Backup Setting Item.....................................................................................................................................I-165
5. Security Service Mode..............................................................................................................................................I-172
5.1 List of Security Service Mode.................................................................................................................................................I-172
5.3.9 License Management - List of Enabled Functions........................................................................................................I-183
5.3.10 License Management - List Output.............................................................................................................................I-183
5.3.11 Management Function - Management Function Choice.............................................................................................I-183
5.3.12 Management Function - Message..............................................................................................................................I-183
5.5 CE Password..........................................................................................................................................................................I-184
5.6 Life Stop..................................................................................................................................................................................I-184
5.7 Engine Data Backup...............................................................................................................................................................I-184
6. Extra Service Mode..................................................................................................................................................I-186
6.1 List of Extra Service Mode......................................................................................................................................................I-186
7. Control Panel Calibration..........................................................................................................................................I-187
8.2 Line control.............................................................................................................................................................................I-188
8.2.1 Procedure of G3 mode communication........................................................................................................................I-188
8.3 Table of reference code..........................................................................................................................................................I-189
8.4 How to analyze the T30 protocol monitor...............................................................................................................................I-190
J REWRITING OF FIRMWARE.........................................................................................................J-1
1. Checking the current firmware version........................................................................................................................J-1
2. Firmware upgrading procedure by USB memory device.............................................................................................J-2
2.1 Preparations for firmware upgrading..........................................................................................................................................J-2
2.1.1 System requirements.......................................................................................................................................................J-2
2.1.2 Saving the firmware data into the USB memory device...................................................................................................J-2
2.2 How to write controller firmware data.........................................................................................................................................J-2
2.3 How to write other firmware data...............................................................................................................................................J-5
3. Internet ISW.................................................................................................................................................................J-7
3.1 Preparations for firmware rewriting............................................................................................................................................J-7
3.1.2 Service environment........................................................................................................................................................J-7
3.1.3 Preparations for firmware rewriting..................................................................................................................................J-7
3.2 Preparing the firmware data.......................................................................................................................................................J-8
3.3 Firmware rewriting from the control panel..................................................................................................................................J-8
3.3.1 Firmware rewriting from the control panel........................................................................................................................J-8
4.1 Firmware rewriting from the CS Remote Care.........................................................................................................................J-10
5. How to reinstall the i-Option data...............................................................................................................................J-11
5.1 Available function for i-Option..................................................................................................................................................J-11
5.2 LK-107/LK-108 font data reinstallation procedure....................................................................................................................J-11
5.2.1 When the font data is ***.pdf format file.........................................................................................................................J-11
K TROUBLESHOOTING...................................................................................................................K-1
1. JAM DISPLAY.............................................................................................................................................................K-1
1.1 JAM display...............................................................................................................................................................................K-1
1.2 List of JAM display.....................................................................................................................................................................K-1
1.2.1 JAM display resetting procedure.....................................................................................................................................K-1
1.3.1 Main Unit.........................................................................................................................................................................K-1
1.4.2 Misfeed at manual bypass feed section..........................................................................................................................K-3
1.4.3 Misfeed at tray 1 feed section.........................................................................................................................................K-4
1.4.4 Misfeed at tray 2 feed section.........................................................................................................................................K-5
1.4.5 Misfeed at tray 3 feed section.........................................................................................................................................K-6
1.4.6 Misfeed at tray 4 feed section.........................................................................................................................................K-8
1.4.7 Misfeed at image transfer section...................................................................................................................................K-9
1.4.8 Misfeed at exit section...................................................................................................................................................K-12
1.4.9 Misfeed at ADF section.................................................................................................................................................K-13
1.4.10 Misfeed at finisher section...........................................................................................................................................K-15
1.4.11 Misfeed at staple finisher section................................................................................................................................K-18
1.4.12 Misfeed at duplex pre-registration section...................................................................................................................K-21
2. PROCESS CAUTION INFROMATION.....................................................................................................................K-22
2.3.3 K IU error.......................................................................................................................................................................K-22
2.3.4 CCD clamp gain error....................................................................................................................................................K-23
3.2.1 Trouble resetting procedure by Trouble Reset key.......................................................................................................K-24
3.2.2 Trouble resetting procedure by the auto cancel function..............................................................................................K-24
3.2.3 Trouble resetting procedure by remote operation.........................................................................................................K-25
3.3 List of the trouble code............................................................................................................................................................K-25
4.1 Troubleshooting of the abort code...........................................................................................................................................K-49
5.1 The error in the transmission/reception system.......................................................................................................................K-51
6.1 List of the error display............................................................................................................................................................K-60
6.2.1 Imaging unit installation error........................................................................................................................................K-60
6.2.2 Toner cartridge set error................................................................................................................................................K-60
6.2.3 Incorrect imaging unit detected.....................................................................................................................................K-61
7. OTHER TROUBLE....................................................................................................................................................K-62
7.1 Machine is not energized at all (PU operation check).............................................................................................................K-62
7.2 Operation panel indicators do not light....................................................................................................................................K-62
7.3 Operation panel (touch panel) do not respond........................................................................................................................K-62
8.1 How to identify problematic part..............................................................................................................................................K-63
8.2.1 Scanner system: white lines, white bands, black lines and black bands in sub scan direction.....................................K-63
8.2.2 Scanner system: white lines, white bands, black lines and black bands in main scan direction...................................K-63
8.2.3 Scanner system: black spots.........................................................................................................................................K-64
8.2.10 Scanner system: blank copy, black copy....................................................................................................................K-66
8.2.11 Printer: white lines and white bands in sub scan direction..........................................................................................K-67
8.2.12 Printer: white lines and white bands in main scan direction........................................................................................K-67
8.2.13 Printer: uneven density in sub scan direction..............................................................................................................K-67
8.2.14 Printer: uneven density in main scan direction............................................................................................................K-68
8.2.18 Printer: void areas, white spots...................................................................................................................................K-69
8.2.19 Printer: black spots......................................................................................................................................................K-70
L PARTS/CONNECTOR LAYOUT DRAWING..................................................................................L-1
1. PARTS LAYOUT DRAWING.......................................................................................................................................L-1
O THEORY OF OPERATION bizhub 4750/4050..............................................................................O-1
1. Paper path information................................................................................................................................................O-1
2. Media handling components.......................................................................................................................................O-3
2.1 Main drive gearbox....................................................................................................................................................................O-3
3.2 Other key components..............................................................................................................................................................O-4
4. Electrophotographic process (EP process).................................................................................................................O-6
5.1 ADF theory of operation............................................................................................................................................................O-9
Q PARTS GUIDE MANUAL (1st Edition)..........................................................................................Q-1
INFORMATION FOR PARTS GUIDE MANUAL..............................................................................................................Q-1
HOW TO MAKE THE BEST USE OF THIS MANUAL.....................................................................................................Q-2
SYSTEM OUTLINE..........................................................................................................................................................Q-3
DIAGRAMS OF MAIN PARTS SECTION........................................................................................................................................Q-4
1.4 MAIN POWER SUPPLY SECTION..........................................................................................................................................Q-8
2. Paper Feeder (PF-P11)............................................................................................................................................Q-14
2.1 PAPER FEEDER UNIT...........................................................................................................................................................Q-14
3. Paper Feeder (PF-P12)............................................................................................................................................Q-16
4. Other Option (KP-P01)..............................................................................................................................................Q-18
5.3 MAIN POWER SUPPLY SECTION........................................................................................................................................Q-22
5.4 TRANSPORT SECTION.........................................................................................................................................................Q-23
6. Mount Kit (MK-P03)..................................................................................................................................................Q-27