Konica Minolta 3100 User Guide

magicolor 3100 User’s Guide

1800658-001C

Thank You

Thank you for purchasing a magicolor 3100. Your magicolor 3100 is specially designed for optimal performance in Windows, Macintosh, and networking environments.

Trademarks

The following are registered trademarks of MINOLTA-QMS, Inc.: QMS, the MINOLTAQMS logo, Crown, CrownNet, and magicolor.

Minolta is a trademark of Minolta Co., Ltd. Other product names mentioned in this guide may also be trademarks or registered trademarks of their respective owners.

Proprietary Statement

The digitally encoded software included with your printer is Copyrighted © 2002 by MINOLTA-QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of MINOLTA-QMS, Inc.

This guide is Copyrighted © 2002 by MINOLTA-QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This document may not be copied, in whole or part, nor transferred to any other media or language, without written permission of MINOLTA-QMS, Inc.

Notice

MINOLTA-QMS, Inc. reserves the right to make changes to this guide and to the equipment described herein without notice. Considerable effort has been made to ensure that this guide is free of inaccuracies and omissions. However, MINOLTAQMS, Inc. makes no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this guide. MINOLTA-QMS, Inc. assumes no responsibility for, or liability for, errors contained in this guide or for incidental, special, or consequential damages arising out of the furnishing of this guide, or the use of this guide in operating the equipment, or in connection with the performance of the equipment when so operated.

Registering the Printer

—Fill out and send in the

Mail

registration card enclosed in your shipment or downloaded from www.onlineregister.com/ minolta-qms/

Internet

instructions on www.onlineregister.com/ minolta-qms/

Software Utilities

Follow the instructions on the CD-ROM.

—Follow the

CD-ROM

—

1 Replacing Consumables .............................. ... .............................................1

Introduction 2 Consumable Life Expectancies 2

Consumables Life Expectancies Chart 5 Replacing the Fuser Unit 7 Replacing the Imaging Unit 12 Replacing a Toner Cartridge 16 Replacing the Transfer Unit 21

2 Using Media ................................................................................................... 23

Introduction 24 Media Storage and Handling 25

General Notes about Media 28

Media Trays 28 Media Sizes and Print Area 29

Page Margins 30

Image Alignment 31

Output Tray 31 Media 32

Plain Paper 34

Contents

Special Note about Custom (and Oversized) Media 35 Thick Stock 36 Envelopes 37 Glossy Media 38 Label Stock 38 Postcards (Japanese size) 39 Transparencies (Uncoated Only) 40

Loading Media 42

Preparing the Media 42 Loading and Printing Media 42 Using Media Other Than Plain Paper 47 System Memory (RAM) Requirements 52

Duplexing 53

3 Maintaining the Printer.....................................................................................55

Introduction 56 Cleaning 58

Internal Cleaning Cycles 58 Cleaning Schedule 58

4 Troubleshooting ..............................................................................................63

Introduction 64 Printing a Status Page 64 PDF File Printing 65

Adjusting Memory Clients for PDF Printing 65 Printing Preformatted Files Using Crownview 65

Troubleshooting PDF Direct Printing from CrownView 65 Preventing Media Jams 66 Automatic Jam Recovery 67 Understanding the Media Path 67 Understanding Media Jam Status Messages 68 Clearing Media Jams 69

Media Jam Duplex 70

Media Jam Feed 71

Media Jam Fuser 75

Media Jam Registration 77

Mismatch Jam 78 Solving Problems 79

Media Jams and Media Transport Problems 79

Introduction

Item Page

“What is a “What is a “What is the “How do I “Where can I get more “How do I replace the “How do I replace the “How do I replace the “What are the “How should I “How do I replace a “How do I replace the

consumable plane

life expectancy

order

consumables?” page 5

toner cartridge life expectancies handle

?” page 2

of consumables?” page 3

information fuser media feed roller(s) imaging unit

toner cartridges?” page 17

toner cartridge

transfer unit

?” page 6

unit?” page 7

?” page 10

?” page 12

?” page 16

?” page 17

Consumable Life Expectancies

What is a consumable?

A consumable is an item that needs to be replaced at regular intervals. For the magicolor 3100, consumables include:

„ Fuser unit „ Imaging unit „ Media feed roller „ Toner cartridges „ Transfer unit

What is a plane?

plane

two-sided

imaging unit. The number of sheets printed shown on the startup page may differ from the

sheets printed and faces printed statistics in CrownView and on the consumables statistics page (Operator Control/Consumables/Print Statistics). The numbers on the startup page refer to number of sheets/faces printed during the lifetime of the printer.

(also called a face) is a single

(duplex) page (also called a

pass

of media past the imaging unit. A

sheet

) consists of two passes of the

Introduction2

The numbers in CrownView (a printer-based application for accessing printer configurations, status, and consumables usage informa tion) and on the consumables statistics page refer to the number of sheets/faces printed to date during the current consumables tracking period (Administration/ Consumables/Start Period menu).

What is the life expectancy of consumables?

Attention

The stated onsumable life expectancy is expressed in simplex letter/A4 pages @ normal 5% coverage in continuous printing—for example, average four-page jobs (optimal consumable life). A duplex page is equivalent to two simplex pages.

The actual life expectancy will vary (or be reduced) based on printing under specific operating conditions and other printing variables, such as intermittent printing—for example, one-page jobs, ambient temperature, humidity, media type, page size, and content of material printed—for example, text or graphics.

Attention

Failure to follow instructions as outlined in this manu al could void your warranty. Use of consumables not manufactured by MINOLTA-QMS or use of non-supported print media may cause damage to your printer and void your warranty. If MINOLTA-QMS printer failure or damage is found to be directly attributable to the use of non-MINOLTA-QMS consumables, MINOLT A-QMS will not repair the printer free of charge. In this case, standard time and material charges will be applied to service your printer for that particular failure or damage.

The following messages indicate that an item needs to be replaced.

Item This item needs replacing

after...

Fuser unit REPLACE FUSER UNIT

displays in the message window.

See “How do I replace the fuser unit?” on page 7.

Replace the fuser and the media feed rollers at the same time. Reset the statistics on the control panel (Operator Control/ Consumables/Item Replaced/Fuser) menu.

Consumable Life Expectancies

Comment

Item This item needs replacing

after...

Imaging unit (4 OPCs, 4 developers, imaging unit transfer roller)

Media feed roller(s)

Toner cartridge

Transfer unit REPLACE TRANSFER UNIT

REPLACE IMAGING UNIT displays in the message window.

See “How do I replace the imaging unit?” on page 12.

REPLACE FUSER UNIT displays in the message window.

See “How do I replace the fuser unit?” on page 7.

COLOR

displays in the message window.

See “How do I replace a toner cartridge?” on page 17.

displays in the message window

See “Replacing the Transfer Unit” on page 21.

> TONER EMPTY

Comment

After replacing the imaging unit, the imaging unit automatically resets its statistics.

Replace the fuser and the media feed roller(s) at the same time.

After replacing the toner cartridge, reset the statistics on the control panel. (Operator Control/ Consumables/ Item

Color

Replaced/< menu.

After replacing the transfer unit and media feed rollers, reset the statistics on the control panel (Operator Control/ Consumables/Item Replaced/Transfer Unit) menu.

> Toner)

Consumable Life Expectancies4

Consumables Life Expectancies Chart

Fuser Unit and

Approximately 100,000 simplex pages

Media Feed Roller(s)

Imaging Unit* Imaging Unit* Number of

Pages per Job

Maximum Simplex Pages

Percent Toner Coverage (Four-

Page Average)

Maximum Simplex Pages

1 12,500 35%–40% 15,000 2 21,000 30%–35% 17,000 3 26,000 25%–30% 20,000 4 (Average Size) 30,000 20%–25% 23,000 5 and Above 30,000 Less Than 20% 30,000

Notes: *

toner coverage, jobs at 5% coverage, the maximum is 30,000 pages. If you print four-page simplex jobs, and your black (or any color) toner has exceeded a total of 35% coverage, your maximum is 15,000 pages. imaging unit, not the average of four colors.

your imaging unit life is in your CrownView Statistics. For more information, see the

CrownBooks

The imaging unit life is dependent on the average number of pages or the

whichever comes first

The highest coverage of color will lead the life of the

in PDF on the

Software Utilities

. For example, if you print four-page simplex

A simple display of pages remaining on

CD-ROM.

Toner Cartridges

Percent Coverage of Simplex Pages (Average Job Size of Four Continuous Pages)

5% 10% 15% 20% 25% 30% 35% 40%

Black 8,500 4,250 2,833 2,125 1,700 1,417 1,214 1,063 Yellow, Magenta,

6,000 3,000 2,000 1,500 1,200 1,000 857 750

Cyan

Transfer Unit

Approximately 25,000 simplex pages @ 5% coverage.

How do I order consumables?

Choosing the right consumables for your printer not only increases its reliability and performance, but also minimizes the risk of damage. For example, only MINOLTA-QMS toner cartridges are designed to meet the exact specifications of your MINOLTA-QMS printer, giving maximum performance, efficiency, and long life.

Consumable Life Expectancies

Toner cartridges (either single cartridges or in four-toner Toner Value Kits) and other consumables for your printer are available from your local vendor or Q-SHOP (www.q-shop.com).

Where can I get more information?

To access consumables usage information, use the Operator Control/ Consumables/Print Statistics menu on the control panel, or use the CrownView printer web page.

For further information about the consumables statistics page and replacement menus, refer to the CD-ROM. Consumables for your printer are available from your local vendor or Q-SHOP (www.q-shop.com).

If you need more assistance, information can be found at www.minolta-qms.com/support (click on Answer Base).

CrownBooks

in PDF on the

Software Utilities

Consumable Life Expectancies6

Replacing the Fuser Unit

WARNING!

The fuser can become extremely hot and cause severe burns. Make sure the printer is cool before handling it.

ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abühlen, bevor Sie diese berühren.

How do I replace the fuser unit?

The fuser fuses the toner onto the media. Replace the fuser unit (fuser and media feed rollers) when the control panel displays the message

UNIT

Turn the printer off c.

Open the front cover (button A) d, e.

REPLACE FUSER

Open the imaging unit cover.

Replacing the Fuser Unit

Close the front cover.

Open the front cover (button B) c, d.

Unlock the fuser unit by sliding the two side locks forward.

Lift up both levers of the fuser unit.

Replacing the Fuser Unit8

Grip the unit’s levers, and gently lift it out of the printer.

Dispose of the used fuser

according to your local regulations.

Unpack a new fuser unit, lift up both levers c, grip the fuser unit by the levers, align it with the slots in the printer, and slowly lower it d.

Completely push down both levers of the fuser unit.

Lock the fuser unit by sliding the two side locks backwards.

Close the covers c, d.

Continue with the media feed roller(s) replacement. “How do I replace the media feed roller(s)?” below.

Replacing the Fuser Unit

How do I replace the media feed roller(s)?

The media feed rollers feed media from the media tray(s) into the printer. When the media feed rollers deteriorate, media may not feed correctly from the media tray, resulting in media jams. Replace the media feed roller in each 500-sheet media tray each time you replace the fuser unit.

Three media feed rollers are included with the fuser unit. If you do not have a high-capacity input feeder (HCIF), two of the rollers do not need to be installed.

Pull the media tray out of the printer until it stops.

Hold the tray with both hands, lifting slightly, and remove it from the printer.

Push the tabs of the media feed roller cover to open the cover.

Replacing the Fuser Unit10

Lift the clip at the end of the media feed rollers c, and remove the media feed rollers d.

Align the new media feed rollers’ axis with the shaft in the media tray as illustrated and slide the shaft through the roller until the clip locks into the groove at the end of the shaft.

Close the media feed rollers cover c.

Hold the media tray with both hands, align it with the opening in the printer and gently insert it.

Push the media tray completely back into the printer.

If you have a high-capacity input feeder (HCIF), repeat steps 1–8 for each media tray.

Turn the printer on .

For both the fuser and the media feed rollers, in the Operator Control/ Consumables/Item Replaced/Fuser menu, choose consumables usage monitoring system.

You must manually reset the consumables usage monitoring system to ensure accurate consumables monitoring.

Replacing the Fuser Unit

Yes

to reset the

Replacing the Imaging Unit

The imaging unit contains 4 OPCs (Optical Photo Conductors), 4 developers, and an imaging unit transjnfer roller that forms the image that is developed and transferred to the media. When the imaging unit is worn out, the message REPLACE IMAGING UNIT appears. After the imaging unit is replaced, the printer automatically resets the consumables count. Imaging unit life is directly related to the number of rotations of the OPCs. Longest unit life is achieved with continuous printing or minimum 4-page job size. Intermittent printing with small job sizes requires a cleaning rotation after each one-page simplex job, and therefore impacts OPC life.

Attention

The OPCs are extremely sensitive to bright light, direct sunlight, and touch. Always leave the imaging unit in its protective package until you’re ready to install it. Any exposure to light should be avoided and limited to less than two minutes, or permanent damage could result.

If you suspect the OPCs are damaged due to exposure to light, put the entire imaging unit in a dark place to recover . Depending on the amount of exposure, recovery may take up to two hours. Recovery time is dependent on the amount of exposure sustained, and recovery is not guaranteed. Any damage resulting from mishandling of the OPCs will void the warranty of the OPCs.

How do I replace the imaging unit?

WARNING!

The fuser can become extremely hot and cause severe burns. Make sure the printer is cool before handling it.

ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abühlen, bevor Sie diese berühren.

Replacing the Imaging Unit12

Turn off the printer c.

Open the front cover (button A) d,e.

Open the imaging unit cover.

Remove the used imaging unit.

WARNING!

Dispose of the used imaging unit according to your local regulations. Do not dispose of it by burning.

ACHTUNG! Entsorgen Sie die Belichtungseinheit keinesfalls durch Verbrennen, sondern ordnungsgemäß entsprechend den lokalen Bestimmungen.

Replacing the Imaging Unit

Remove the new imaging unit from its protective bag.

Holding the imaging unit horizontally, carefully pull the tabs straight out and completely away from the unit.

Attention

Do not twist the tab as you are pulling it. If any tab doesn’t pull completely out (you must be able to see the circle imprinted on the end), the imaging unit must be replaced.

Carefully remove the protective cover.

Gently guide the imagi ng unit straight into the printer, following the arrows on the printer to seat the pins.

strongly

save the packaging materials in case you ever need to move or ship the printer.

suggest that you

Attention

You can damage the unit if it is not aligned correctly.

transfer rollerImaging unit

Replacing the Imaging Unit14

Remove the black protective sheet.

Attention

Do not touch black transfer rollers. They are extremely sensitive to hand oils and scratches, both of which reduce print quality. This type of damage is not covered by the product warranty.

Close the covers c, d.

Turn on the printer.

You do not need to reset the consumables usage monitoring system when you replace an imaging unit.

After approximately 6 minutes warmup (assuming normal temperature and humidity), your printer prints a startup page and displays “ the message window.

This 6-minute warmup only happens when a new imaging unit has been installed. Normal time to warm up is approximately 1½ minutes.

Replacing the Imaging Unit

IDLE

” on

Replacing a Toner Cartridge

Characters and images are created in your laser printer through a process that applies toner to the photosensitive OPCs (Organic Photo Conductors) inside your imaging unit. Your printer uses four toner cartridges: black, yellow, magenta, and cyan. Handle the toner cartridges carefully to avoid spilling toner inside the printer or on yourself.

What are the toner cartridge life expectancies?

Toner cartridge life is directly related to the number of rotations of the OPC. Longest unit life is achieved with continuous printing which requires a cleaning rotation after every fourth page of an average size job. Intermittent printing with small job sizes requires a cleaning rotation after each one-page simplex job, and therefore impacts OPC life.

A toner cartridge contains enough toner to print letter/A4-size pages at the percent coverage stated (other factors will also affect toner life):

Coverage Black Yellow, Magenta, or Cyan

5% 8,500 6,000 10% 4,250 3,000 15% 2,853 2,000 20% 2,125 1,500 25% 1,700 1,200 30% 1,417 1,000 35% 1,214 857 40% 1,063 750 45% 944 667 50% 850 600 55% 733 545 60% 706 500 65% 657 462 70% 607 429 75% 567 400 80% 531 375 85% 500 353

Replacing a Toner Cartridge16

Coverage Black Yellow, Magenta, or Cyan

90% 472 333 95% 447 316 100% 425 300

When a toner cartridge runs low, message window. Printing continues even though the warning appears. However, the color gradually fades, so replace the toner cartridge as soon as possible. Approximately 100 sheets after detecting that toner in a cartridge is low, the printer displays < and the printer stops.

If you change the toner cartridge before it is empty and do not reset the counter (Operator Control/Consumables/Item Replaced/< consumable status will be incorrect.

COLOR

<COLOR>

> TONER EMPTY in the message window,

TONER LOW displays in the

Color

How should I handle toner cartridges?

Keep toner cartridges

„ Away from open flames. „ In their packaging until you’re ready to install them. „ In a cool, dry location away from sunlight (due to heat).

The maximum storage temperature is 95° F (35° C) and the maximum storage humidity is 80% without condensation. If the toner cartridge is moved from a cold place to a warm, humid place, condensation may occur, degrading print quality. Allow the toner to adapt to the environment for about one hour before use.

„ Level during storage.

Do not store cartridges on their ends or turn them upside down; the toner inside the cartridges may become caked or unequally distributed.

„ Away from salty air and corrosive gases such as aerosols.

> Toner), the

How do I replace a toner cartridge?

The toner is nontoxic. If you get toner on your hands, wash them in cool water and mild neutral detergent. If you get toner on your clothes, lightly dust them off as much as possible. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off, provided your clothing is washable.

Replacing a Toner Cartridge

WARNING!

If you get toner in your eyes, wash it out immediately and consult a doctor. Material Safety Data Sheets (MSDS) information can be found at www.minolta-qms.com (click on the Online Help and Drivers).

ACHTUNG! Sollte Toner in Ihre Augen gelangen, die Augen unbedingt sofort mit kaltem Wasser ausspülen und einen Artzt aufsuchen. MSDS-Informationen (Material Safety Data Sheets; Datenblätter zur Materialsicherheit) finden Sie im Internet unter www.minolta-qms.com (klicken Sie auf “Online Help and Drivers”).

Check the message display to see which color toner is out.

Remove the top cover.

Gently rotate the toner levers to the unlocked (backward) position.

Remove the empty toner cartridge. Place the used cartridge in a plastic bag to avoid toner spillage and discard the empty cartridge.

Replacing a Toner Cartridge18

WARNING!

Dispose of the used toner cartridge according to your local regulations. Do not dispose of it by burning.

ACHTUNG! Entsorgen Sie alte Tonerkassetten keinesfalls durch Verbrennen, sondern ordnungsgemäß entsprechend den lokalen Bestimmungen.

Remove the new toner cartridge from its box.

Attention

Each toner cartridge has a colored label that corresponds to a colored label to the left of the cartridge slots. Always install the toner cartridge in the slot with a label of the same color.

Holding the cartridge with both hands, gently shake it seven or eight times to distribute the toner.

The toner cartridge should be

shaken only at this point, before installation and removal of the toner seal (in step 9).

Align the toner cartridge with the cartridge guides. Gently push the cartridge into the printer.

The cartridge should install easily.

Replacing a Toner Cartridge

Gently rotate the the toner levers to the locked (forward) position.

Pull the toner seal straight up.

Attention

Pulling the seal to the front or side may damage the cartridge.

If the toner seal didn’t pull

completely out because it was pulled with too much force or it was not pulled straight up while installing toner, call Technical Support. Refer to the

Replace the top cover.

In the Operator Control/Consumables/ Item Replaced/<Color> Toner (<Color> signifies black K, cyan C, magenta M, or yellow Y) menu choose usage monitoring system.

Yes

Service & Support Guide

to reset the consumables

for the office nearest you.

You must manually reset the consumables usage monitoring

system to ensure accurate consumables monitoring.

After replacing toner, you may be required to print several pages before the printer recognizes the “new” toner cartridge.

Replacing a Toner Cartridge20

Replacing the Transfer Unit

The transfer unit interfaces with the roller in the imaging unit.

How do I replace the transfer unit?

Turn off the printer c.

Open the front cover (button A) d, ,.

Attention

Do not touch black transfer rollers. They are extremely sensitive to hand oils and scratches, both of which reduce print quality. This type of damage is not covered by the product warranty.

If you need more room to work in, open the imaging unit cover.

Grip the tabs at both ends of the transfer cartridge cand gently lift it

out of the printer.

Attention

Lift the roller carefully to prevent toner from spilling out.

Unpack a new transfer cartridge and insert the knobs on both ends of the cartridge into the U-shaped guides inside the printer.

Replacing the Transfer Unit

Lock the transfer cartridge into the printer by pushing down on the base of the tabs until you hear a click.

If you opened the imaging unit cover, close it c.

Close the front cover d.

Turn on the printer e.

In the Operator Control/Consumables/ Item Replaced/Transfer Unit menu choose usage monitoring system.

Yes

to reset the consumables

You must manually reset the consumables usage monitoring system to ensure accurate consumables monitoring.

Replacing the Transfer Unit22

Using Media

Introduction

This chapter provides information on handling, selecting, and storing media.

Getting Started

“How do I take “What should I watch out for when

sizes

“What “What Is the “What is the difference between a

nonguaranteed

and

“Why have different

print quality is the best

“Which “How do I

“What are the “What is the

type,” “glossy thick 1 media type,” and “glossy or coated stock”?” “How do I

“How do I “How do I “How do I “Where can I

information

care

of media?” page 25

handling media

of media can I use?” page 29

imageable

(printable) area” page 30

nonprintable

area?”

?” page 27

Print Quality

print qualities

select the print quality

?” page 32

?” page 33

?” page 34

Media Types

media types

difference

select the media type

supported?” page 33

between “glossy plain paper media

?” page 34

Other Information

prepare manually duplex autoduplex

and load the

?” page 53

order

MINOLTA-QMS-approved media or get

?”

media

?” page 42

?” page 53

page 30

page 34

page 54

Attention

Using unsupported media such as ink jet paper or coated color transparencies will result in damaging the printer and voiding your warranty.

Introduction24

+ 174 hidden pages