Konica Minolta 3100 User Guide

magicolor 3100 User’s Guide

1800658-001C

Thank You

Thank you for purchasing a magicolor 3100. Your magicolor 3100 is specially designed for optimal performance in Windows, Macintosh, and networking environments.

Trademarks

The following are registered trademarks of MINOLTA-QMS, Inc.: QMS, the MINOLTAQMS logo, Crown, CrownNet, and magicolor.

Minolta is a trademark of Minolta Co., Ltd. Other product names mentioned in this guide may also be trademarks or registered trademarks of their respective owners.

Proprietary Statement

The digitally encoded software included with your printer is Copyrighted © 2002 by MINOLTA-QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of MINOLTA-QMS, Inc.

This guide is Copyrighted © 2002 by MINOLTA-QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This document may not be copied, in whole or part, nor transferred to any other media or language, without written permission of MINOLTA-QMS, Inc.

Notice

MINOLTA-QMS, Inc. reserves the right to make changes to this guide and to the equipment described herein without notice. Considerable effort has been made to ensure that this guide is free of inaccuracies and omissions. However, MINOLTAQMS, Inc. makes no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this guide. MINOLTA-QMS, Inc. assumes no responsibility for, or liability for, errors contained in this guide or for incidental, special, or consequential damages arising out of the furnishing of this guide, or the use of this guide in operating the equipment, or in connection with the performance of the equipment when so operated.

Registering the Printer

—Fill out and send in the

Mail

registration card enclosed in your shipment or downloaded from www.onlineregister.com/ minolta-qms/

Internet

instructions on www.onlineregister.com/ minolta-qms/

Software Utilities

Follow the instructions on the CD-ROM.

—Follow the

CD-ROM

—

1 Replacing Consumables .............................. ... .............................................1

Introduction 2 Consumable Life Expectancies 2

Consumables Life Expectancies Chart 5 Replacing the Fuser Unit 7 Replacing the Imaging Unit 12 Replacing a Toner Cartridge 16 Replacing the Transfer Unit 21

2 Using Media ................................................................................................... 23

Introduction 24 Media Storage and Handling 25

General Notes about Media 28

Media Trays 28 Media Sizes and Print Area 29

Page Margins 30

Image Alignment 31

Output Tray 31 Media 32

Plain Paper 34

Contents

Special Note about Custom (and Oversized) Media 35 Thick Stock 36 Envelopes 37 Glossy Media 38 Label Stock 38 Postcards (Japanese size) 39 Transparencies (Uncoated Only) 40

Loading Media 42

Preparing the Media 42 Loading and Printing Media 42 Using Media Other Than Plain Paper 47 System Memory (RAM) Requirements 52

Duplexing 53

3 Maintaining the Printer.....................................................................................55

Introduction 56 Cleaning 58

Internal Cleaning Cycles 58 Cleaning Schedule 58

4 Troubleshooting ..............................................................................................63

Introduction 64 Printing a Status Page 64 PDF File Printing 65

Adjusting Memory Clients for PDF Printing 65 Printing Preformatted Files Using Crownview 65

Troubleshooting PDF Direct Printing from CrownView 65 Preventing Media Jams 66 Automatic Jam Recovery 67 Understanding the Media Path 67 Understanding Media Jam Status Messages 68 Clearing Media Jams 69

Media Jam Duplex 70

Media Jam Feed 71

Media Jam Fuser 75

Media Jam Registration 77

Mismatch Jam 78 Solving Problems 79

Media Jams and Media Transport Problems 79

Introduction

Item Page

“What is a “What is a “What is the “How do I “Where can I get more “How do I replace the “How do I replace the “How do I replace the “What are the “How should I “How do I replace a “How do I replace the

consumable plane

life expectancy

order

consumables?” page 5

toner cartridge life expectancies handle

?” page 2

of consumables?” page 3

information fuser media feed roller(s) imaging unit

toner cartridges?” page 17

toner cartridge

transfer unit

?” page 6

unit?” page 7

?” page 10

?” page 12

?” page 16

?” page 17

Consumable Life Expectancies

What is a consumable?

A consumable is an item that needs to be replaced at regular intervals. For the magicolor 3100, consumables include:

„ Fuser unit „ Imaging unit „ Media feed roller „ Toner cartridges „ Transfer unit

What is a plane?

plane

two-sided

imaging unit. The number of sheets printed shown on the startup page may differ from the

sheets printed and faces printed statistics in CrownView and on the consumables statistics page (Operator Control/Consumables/Print Statistics). The numbers on the startup page refer to number of sheets/faces printed during the lifetime of the printer.

(also called a face) is a single

(duplex) page (also called a

pass

of media past the imaging unit. A

sheet

) consists of two passes of the

Introduction2

The numbers in CrownView (a printer-based application for accessing printer configurations, status, and consumables usage informa tion) and on the consumables statistics page refer to the number of sheets/faces printed to date during the current consumables tracking period (Administration/ Consumables/Start Period menu).

What is the life expectancy of consumables?

Attention

The stated onsumable life expectancy is expressed in simplex letter/A4 pages @ normal 5% coverage in continuous printing—for example, average four-page jobs (optimal consumable life). A duplex page is equivalent to two simplex pages.

The actual life expectancy will vary (or be reduced) based on printing under specific operating conditions and other printing variables, such as intermittent printing—for example, one-page jobs, ambient temperature, humidity, media type, page size, and content of material printed—for example, text or graphics.

Attention

Failure to follow instructions as outlined in this manu al could void your warranty. Use of consumables not manufactured by MINOLTA-QMS or use of non-supported print media may cause damage to your printer and void your warranty. If MINOLTA-QMS printer failure or damage is found to be directly attributable to the use of non-MINOLTA-QMS consumables, MINOLT A-QMS will not repair the printer free of charge. In this case, standard time and material charges will be applied to service your printer for that particular failure or damage.

The following messages indicate that an item needs to be replaced.

Item This item needs replacing

after...

Fuser unit REPLACE FUSER UNIT

displays in the message window.

See “How do I replace the fuser unit?” on page 7.

Replace the fuser and the media feed rollers at the same time. Reset the statistics on the control panel (Operator Control/ Consumables/Item Replaced/Fuser) menu.

Consumable Life Expectancies

Comment

Item This item needs replacing

after...

Imaging unit (4 OPCs, 4 developers, imaging unit transfer roller)

Media feed roller(s)

Toner cartridge

Transfer unit REPLACE TRANSFER UNIT

REPLACE IMAGING UNIT displays in the message window.

See “How do I replace the imaging unit?” on page 12.

REPLACE FUSER UNIT displays in the message window.

See “How do I replace the fuser unit?” on page 7.

COLOR

displays in the message window.

See “How do I replace a toner cartridge?” on page 17.

displays in the message window

See “Replacing the Transfer Unit” on page 21.

> TONER EMPTY

Comment

After replacing the imaging unit, the imaging unit automatically resets its statistics.

Replace the fuser and the media feed roller(s) at the same time.

After replacing the toner cartridge, reset the statistics on the control panel. (Operator Control/ Consumables/ Item

Color

Replaced/< menu.

After replacing the transfer unit and media feed rollers, reset the statistics on the control panel (Operator Control/ Consumables/Item Replaced/Transfer Unit) menu.

> Toner)

Consumable Life Expectancies4

Consumables Life Expectancies Chart

Fuser Unit and

Approximately 100,000 simplex pages

Media Feed Roller(s)

Imaging Unit* Imaging Unit* Number of

Pages per Job

Maximum Simplex Pages

Percent Toner Coverage (Four-

Page Average)

Maximum Simplex Pages

1 12,500 35%–40% 15,000 2 21,000 30%–35% 17,000 3 26,000 25%–30% 20,000 4 (Average Size) 30,000 20%–25% 23,000 5 and Above 30,000 Less Than 20% 30,000

Notes: *

toner coverage, jobs at 5% coverage, the maximum is 30,000 pages. If you print four-page simplex jobs, and your black (or any color) toner has exceeded a total of 35% coverage, your maximum is 15,000 pages. imaging unit, not the average of four colors.

your imaging unit life is in your CrownView Statistics. For more information, see the

CrownBooks

The imaging unit life is dependent on the average number of pages or the

whichever comes first

The highest coverage of color will lead the life of the

in PDF on the

Software Utilities

. For example, if you print four-page simplex

A simple display of pages remaining on

CD-ROM.

Toner Cartridges

Percent Coverage of Simplex Pages (Average Job Size of Four Continuous Pages)

5% 10% 15% 20% 25% 30% 35% 40%

Black 8,500 4,250 2,833 2,125 1,700 1,417 1,214 1,063 Yellow, Magenta,

6,000 3,000 2,000 1,500 1,200 1,000 857 750

Cyan

Transfer Unit

Approximately 25,000 simplex pages @ 5% coverage.

How do I order consumables?

Choosing the right consumables for your printer not only increases its reliability and performance, but also minimizes the risk of damage. For example, only MINOLTA-QMS toner cartridges are designed to meet the exact specifications of your MINOLTA-QMS printer, giving maximum performance, efficiency, and long life.

Consumable Life Expectancies

Toner cartridges (either single cartridges or in four-toner Toner Value Kits) and other consumables for your printer are available from your local vendor or Q-SHOP (www.q-shop.com).

Where can I get more information?

To access consumables usage information, use the Operator Control/ Consumables/Print Statistics menu on the control panel, or use the CrownView printer web page.

For further information about the consumables statistics page and replacement menus, refer to the CD-ROM. Consumables for your printer are available from your local vendor or Q-SHOP (www.q-shop.com).

If you need more assistance, information can be found at www.minolta-qms.com/support (click on Answer Base).

CrownBooks

in PDF on the

Software Utilities

Consumable Life Expectancies6

Replacing the Fuser Unit

WARNING!

The fuser can become extremely hot and cause severe burns. Make sure the printer is cool before handling it.

ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abühlen, bevor Sie diese berühren.

How do I replace the fuser unit?

The fuser fuses the toner onto the media. Replace the fuser unit (fuser and media feed rollers) when the control panel displays the message

UNIT

Turn the printer off c.

Open the front cover (button A) d, e.

REPLACE FUSER

Open the imaging unit cover.

Replacing the Fuser Unit

Close the front cover.

Open the front cover (button B) c, d.

Unlock the fuser unit by sliding the two side locks forward.

Lift up both levers of the fuser unit.

Replacing the Fuser Unit8

Grip the unit’s levers, and gently lift it out of the printer.

Dispose of the used fuser

according to your local regulations.

Unpack a new fuser unit, lift up both levers c, grip the fuser unit by the levers, align it with the slots in the printer, and slowly lower it d.

Completely push down both levers of the fuser unit.

Lock the fuser unit by sliding the two side locks backwards.

Close the covers c, d.

Continue with the media feed roller(s) replacement. “How do I replace the media feed roller(s)?” below.

Replacing the Fuser Unit

How do I replace the media feed roller(s)?

The media feed rollers feed media from the media tray(s) into the printer. When the media feed rollers deteriorate, media may not feed correctly from the media tray, resulting in media jams. Replace the media feed roller in each 500-sheet media tray each time you replace the fuser unit.

Three media feed rollers are included with the fuser unit. If you do not have a high-capacity input feeder (HCIF), two of the rollers do not need to be installed.

Pull the media tray out of the printer until it stops.

Hold the tray with both hands, lifting slightly, and remove it from the printer.

Push the tabs of the media feed roller cover to open the cover.

Replacing the Fuser Unit10

Lift the clip at the end of the media feed rollers c, and remove the media feed rollers d.

Align the new media feed rollers’ axis with the shaft in the media tray as illustrated and slide the shaft through the roller until the clip locks into the groove at the end of the shaft.

Close the media feed rollers cover c.

Hold the media tray with both hands, align it with the opening in the printer and gently insert it.

Push the media tray completely back into the printer.

If you have a high-capacity input feeder (HCIF), repeat steps 1–8 for each media tray.

Turn the printer on .

For both the fuser and the media feed rollers, in the Operator Control/ Consumables/Item Replaced/Fuser menu, choose consumables usage monitoring system.

You must manually reset the consumables usage monitoring system to ensure accurate consumables monitoring.

Replacing the Fuser Unit

Yes

to reset the

Replacing the Imaging Unit

The imaging unit contains 4 OPCs (Optical Photo Conductors), 4 developers, and an imaging unit transjnfer roller that forms the image that is developed and transferred to the media. When the imaging unit is worn out, the message REPLACE IMAGING UNIT appears. After the imaging unit is replaced, the printer automatically resets the consumables count. Imaging unit life is directly related to the number of rotations of the OPCs. Longest unit life is achieved with continuous printing or minimum 4-page job size. Intermittent printing with small job sizes requires a cleaning rotation after each one-page simplex job, and therefore impacts OPC life.

Attention

The OPCs are extremely sensitive to bright light, direct sunlight, and touch. Always leave the imaging unit in its protective package until you’re ready to install it. Any exposure to light should be avoided and limited to less than two minutes, or permanent damage could result.

If you suspect the OPCs are damaged due to exposure to light, put the entire imaging unit in a dark place to recover . Depending on the amount of exposure, recovery may take up to two hours. Recovery time is dependent on the amount of exposure sustained, and recovery is not guaranteed. Any damage resulting from mishandling of the OPCs will void the warranty of the OPCs.

How do I replace the imaging unit?

WARNING!

The fuser can become extremely hot and cause severe burns. Make sure the printer is cool before handling it.

ACHTUNG! Die Fixiereinheit kann sehr heiß werden, so daß Verbrennungsgefahr besteht. Bitte lassen Sie die Fixiereinheit einige Zeit abühlen, bevor Sie diese berühren.

Replacing the Imaging Unit12

Turn off the printer c.

Open the front cover (button A) d,e.

Open the imaging unit cover.

Remove the used imaging unit.

WARNING!

Dispose of the used imaging unit according to your local regulations. Do not dispose of it by burning.

ACHTUNG! Entsorgen Sie die Belichtungseinheit keinesfalls durch Verbrennen, sondern ordnungsgemäß entsprechend den lokalen Bestimmungen.

Replacing the Imaging Unit

Remove the new imaging unit from its protective bag.

Holding the imaging unit horizontally, carefully pull the tabs straight out and completely away from the unit.

Attention

Do not twist the tab as you are pulling it. If any tab doesn’t pull completely out (you must be able to see the circle imprinted on the end), the imaging unit must be replaced.

Carefully remove the protective cover.

Gently guide the imagi ng unit straight into the printer, following the arrows on the printer to seat the pins.

strongly

save the packaging materials in case you ever need to move or ship the printer.

suggest that you

Attention

You can damage the unit if it is not aligned correctly.

transfer rollerImaging unit

Replacing the Imaging Unit14

Remove the black protective sheet.

Attention

Do not touch black transfer rollers. They are extremely sensitive to hand oils and scratches, both of which reduce print quality. This type of damage is not covered by the product warranty.

Close the covers c, d.

Turn on the printer.

You do not need to reset the consumables usage monitoring system when you replace an imaging unit.

After approximately 6 minutes warmup (assuming normal temperature and humidity), your printer prints a startup page and displays “ the message window.

This 6-minute warmup only happens when a new imaging unit has been installed. Normal time to warm up is approximately 1½ minutes.

Replacing the Imaging Unit

IDLE

” on

Replacing a Toner Cartridge

Characters and images are created in your laser printer through a process that applies toner to the photosensitive OPCs (Organic Photo Conductors) inside your imaging unit. Your printer uses four toner cartridges: black, yellow, magenta, and cyan. Handle the toner cartridges carefully to avoid spilling toner inside the printer or on yourself.

What are the toner cartridge life expectancies?

Toner cartridge life is directly related to the number of rotations of the OPC. Longest unit life is achieved with continuous printing which requires a cleaning rotation after every fourth page of an average size job. Intermittent printing with small job sizes requires a cleaning rotation after each one-page simplex job, and therefore impacts OPC life.

A toner cartridge contains enough toner to print letter/A4-size pages at the percent coverage stated (other factors will also affect toner life):

Coverage Black Yellow, Magenta, or Cyan

5% 8,500 6,000 10% 4,250 3,000 15% 2,853 2,000 20% 2,125 1,500 25% 1,700 1,200 30% 1,417 1,000 35% 1,214 857 40% 1,063 750 45% 944 667 50% 850 600 55% 733 545 60% 706 500 65% 657 462 70% 607 429 75% 567 400 80% 531 375 85% 500 353

Replacing a Toner Cartridge16

Coverage Black Yellow, Magenta, or Cyan

90% 472 333 95% 447 316 100% 425 300

When a toner cartridge runs low, message window. Printing continues even though the warning appears. However, the color gradually fades, so replace the toner cartridge as soon as possible. Approximately 100 sheets after detecting that toner in a cartridge is low, the printer displays < and the printer stops.

If you change the toner cartridge before it is empty and do not reset the counter (Operator Control/Consumables/Item Replaced/< consumable status will be incorrect.

COLOR

<COLOR>

> TONER EMPTY in the message window,

TONER LOW displays in the

Color

How should I handle toner cartridges?

Keep toner cartridges

„ Away from open flames. „ In their packaging until you’re ready to install them. „ In a cool, dry location away from sunlight (due to heat).

The maximum storage temperature is 95° F (35° C) and the maximum storage humidity is 80% without condensation. If the toner cartridge is moved from a cold place to a warm, humid place, condensation may occur, degrading print quality. Allow the toner to adapt to the environment for about one hour before use.

„ Level during storage.

Do not store cartridges on their ends or turn them upside down; the toner inside the cartridges may become caked or unequally distributed.

„ Away from salty air and corrosive gases such as aerosols.

> Toner), the

How do I replace a toner cartridge?

The toner is nontoxic. If you get toner on your hands, wash them in cool water and mild neutral detergent. If you get toner on your clothes, lightly dust them off as much as possible. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off, provided your clothing is washable.

Replacing a Toner Cartridge

WARNING!

If you get toner in your eyes, wash it out immediately and consult a doctor. Material Safety Data Sheets (MSDS) information can be found at www.minolta-qms.com (click on the Online Help and Drivers).

ACHTUNG! Sollte Toner in Ihre Augen gelangen, die Augen unbedingt sofort mit kaltem Wasser ausspülen und einen Artzt aufsuchen. MSDS-Informationen (Material Safety Data Sheets; Datenblätter zur Materialsicherheit) finden Sie im Internet unter www.minolta-qms.com (klicken Sie auf “Online Help and Drivers”).

Check the message display to see which color toner is out.

Remove the top cover.

Gently rotate the toner levers to the unlocked (backward) position.

Remove the empty toner cartridge. Place the used cartridge in a plastic bag to avoid toner spillage and discard the empty cartridge.

Replacing a Toner Cartridge18

WARNING!

Dispose of the used toner cartridge according to your local regulations. Do not dispose of it by burning.

ACHTUNG! Entsorgen Sie alte Tonerkassetten keinesfalls durch Verbrennen, sondern ordnungsgemäß entsprechend den lokalen Bestimmungen.

Remove the new toner cartridge from its box.

Attention

Each toner cartridge has a colored label that corresponds to a colored label to the left of the cartridge slots. Always install the toner cartridge in the slot with a label of the same color.

Holding the cartridge with both hands, gently shake it seven or eight times to distribute the toner.

The toner cartridge should be

shaken only at this point, before installation and removal of the toner seal (in step 9).

Align the toner cartridge with the cartridge guides. Gently push the cartridge into the printer.

The cartridge should install easily.

Replacing a Toner Cartridge

Gently rotate the the toner levers to the locked (forward) position.

Pull the toner seal straight up.

Attention

Pulling the seal to the front or side may damage the cartridge.

If the toner seal didn’t pull

completely out because it was pulled with too much force or it was not pulled straight up while installing toner, call Technical Support. Refer to the

Replace the top cover.

In the Operator Control/Consumables/ Item Replaced/<Color> Toner (<Color> signifies black K, cyan C, magenta M, or yellow Y) menu choose usage monitoring system.

Yes

Service & Support Guide

to reset the consumables

for the office nearest you.

You must manually reset the consumables usage monitoring

system to ensure accurate consumables monitoring.

After replacing toner, you may be required to print several pages before the printer recognizes the “new” toner cartridge.

Replacing a Toner Cartridge20

Replacing the Transfer Unit

The transfer unit interfaces with the roller in the imaging unit.

How do I replace the transfer unit?

Turn off the printer c.

Open the front cover (button A) d, ,.

Attention

Do not touch black transfer rollers. They are extremely sensitive to hand oils and scratches, both of which reduce print quality. This type of damage is not covered by the product warranty.

If you need more room to work in, open the imaging unit cover.

Grip the tabs at both ends of the transfer cartridge cand gently lift it

out of the printer.

Attention

Lift the roller carefully to prevent toner from spilling out.

Unpack a new transfer cartridge and insert the knobs on both ends of the cartridge into the U-shaped guides inside the printer.

Replacing the Transfer Unit

Lock the transfer cartridge into the printer by pushing down on the base of the tabs until you hear a click.

If you opened the imaging unit cover, close it c.

Close the front cover d.

Turn on the printer e.

In the Operator Control/Consumables/ Item Replaced/Transfer Unit menu choose usage monitoring system.

Yes

to reset the consumables

You must manually reset the consumables usage monitoring system to ensure accurate consumables monitoring.

Replacing the Transfer Unit22

Using Media

Introduction

This chapter provides information on handling, selecting, and storing media.

Getting Started

“How do I take “What should I watch out for when

sizes

“What “What Is the “What is the difference between a

nonguaranteed

and

“Why have different

print quality is the best

“Which “How do I

“What are the “What is the

type,” “glossy thick 1 media type,” and “glossy or coated stock”?” “How do I

“How do I “How do I “How do I “Where can I

information

care

of media?” page 25

handling media

of media can I use?” page 29

imageable

(printable) area” page 30

nonprintable

area?”

?” page 27

Print Quality

print qualities

select the print quality

?” page 32

?” page 33

?” page 34

Media Types

media types

difference

select the media type

supported?” page 33

between “glossy plain paper media

?” page 34

Other Information

prepare manually duplex autoduplex

and load the

?” page 53

order

MINOLTA-QMS-approved media or get

?”

media

?” page 42

?” page 53

page 30

page 34

page 54

Attention

Using unsupported media such as ink jet paper or coated color transparencies will result in damaging the printer and voiding your warranty.

Introduction24

Media Storage and Handling

How do I take care of media?

Keep media on a flat, level surface in its original wrapper until it is time to load it.

If media has been removed from its wrapper, place it in its original packaging and store in a cool, dark place.

When storing media, avoid

„ Moisture, excess humidity

Keep media between 30% to 65% relative humidity. Toner does not adhere well to paper where it has become wet.

On the other hand, media that has been stored for a long time without staying in its packaging may dry up too much and also cause jamming.

„ Direct sunlight „ Excess heat (up to 86° F/30° C) „ Dust „ Leaning media against other objects or placed in an upright position

Before purchasing a large quantity or special media, do a trial printing with the same media and check print quality.

What should I watch out for when handling media?

Attention

Do not use the media types listed below. These could cause poor print quality, media jams, or damage to the printer.

Do not use media that is

„ Coated with a processed surface (such as carbon paper, digitally

gloss-coated media, heat-sensitive paper, heat-pressure paper, heat-press transfer paper); colored paper that has been treated

„ Special media designed specifically for inkjet printers „ Media that has already been printed on

–

An inkjet printer

–

A monochrome or color laser printer or copier

–

A heat-transfer printer

–

Another printer or fax machine

„ Wet or damp

Media Storage and Handling

„ Layered „ Adhesive „ Folded, creased, embossed, warped, or wrinkled „ Perforated, three-hole prepunched, or torn „ Too slick, too coarse, too textured „ Different in texture (roughness) on the front and back „ Too thin or too thick „ Stuck together with static electricity „ Composed of foil or gilt; too luminous „ Cold water transfer paper „ Heat sensitive or cannot withstand the fusing temperature (between

316° F/158° C and 356° F/180° C, depending on the media)

„ Irregularly shaped (not rectangular or not cut at right angles); not uniform

in size

„ Attached with glue, tape, paper clips, staples, ribbons, hooks, or buttons „ Acidic „ Any other media that is not approved

Use media that is

„ Suitable for plain-paper laser printers, such as standard or recycled office

paper

What should I watch out for when loading envelopes?

Do not use envelopes that have

„ Sticky flaps „ Tape seals, metal clasps, paper clips, fasteners, or peel-off strips for

sealing

„ Transparent windows „ Too rough of a surface „ Material that will melt, vaporize, offset discolor, or emit dangerous fumes „ Been presealed

Use envelopes that are

„ Common office envelopes with diagonal joints, sharp folds and edges,

and ordinary gummed flaps

„ Approved for laser printing „ Dry „ Printed on the front address side only

Media Storage and Handling26

What should I watch out for when loading labels?

Do not use label sheets that

„ Have labels that easily peel off „ Have the backing sheets that have peeled away or have exposed

adhesive

Labels may stick to the fuser, causing them to peel off and media jams to occur.

„ Are precut

Do not use

OK to use

Shiny backed paper

Use label sheets that are

Paper cut into labels

Full page labels (uncut)

„ Recommended for laser printers

What should I watch out for when loading postcards?

Do not use postcards that are

„ Coated „ Warped „ Designed for inkjet printers „ Multicolored „ Preprinted or multicolored (may result in printer jamming)

Use postcards that are

„ Japanese Post Office standard postcards (3.9 x 5.8:” [100 x 148 mm])

recommended for laser printers

What should I watch out for when loading transparencies?

Attention

Use only the MINOLTA-QMS-approved transparencies. Check www.minolta-qms.com/support (click on Answer Base) for currenlyt approved media. To order approved media, go to www.q-shop.com.

Media Storage and Handling

Do not use transparencies that

„ Are coated, such as transparencies designed for most color printers „ Have static electricity that will cause them to stick together

Use transparencies that are

„ Monochrome, uncoated transparencies (also known as OHP film)

Refer to page 40 for information about the recommended Q-Media.

General Notes about Media

Load the media face-up with its top toward the back of the printer. Often, an arrow on the media package label indicates the printing-side of the

media. If you can’t remember which side of the media to print on, remove the media from the tray, rotate the stack 180°, turn the stack over, and then place it back in the tray.

Attention

Do not allow media to go above the fill limit mark inside the tray or the media may not be fed correctly.

Media Trays

Tray Location

Upper Upper (standard) tray—Tray 2 500 Multipurpose Multipurpose—Tray 1 100 HCIF High-capacity Input Feeder (HCIF)

Notes You may rename these trays for your convenience. See the

Media Tray Sheet Capacity

for Letter/A4sized Media

1,000 (2 x 500)

(optional)—Trays 5 and 6

CrownBooks

more information.

in PDF on the

Software Utilities

CD-ROM for

Media Storage and Handling28

Media Sizes and Print Area

What sizes of media can I use?

Your printer supports full-color printing on all approved media sizes.

Media Media Size Printer

Inches Millimeters A4 A4 Transp. A5 B5 (ISO) B5 (JIS) C5 C6 Chokei 3 Chokei 4 Commercial

#10 Envelope Custom

Paper Sizes Executive Folio Interna-

tional DL Envelope

Japanese Postcard

Kai 16 Kai 32 Legal Letter Letter

Transp. Monarch Statement

Notes:

**Choices are Plain Paper, Glossy Plain Paper, Label, Thick 1, Glossy Thick 1, Thick 2 (plain or glossy), or Thick 3 (plain or glossy). See “What are the media types supported?” on page 33. Thick 3 can be printed only from the multipurpose tray.

8.2x11.7 210.0x297.0 ** U/M/H Yes

8.2x11.7 210.0x297.0 Transparency U/M/H No

5.9x8.3 149.0x210.0 ** U/M/H Yes

6.9x9.8 176.0x250.0 ** M No

7.2x10.1 182.0x257.0 ** U/M/H Yes

6.4x9.0 162.0x229.0 ** M No

4.5x6.4 114.0x162.0 ** M No

4.72 x 9.25 120 x 235 Envelope M No

3.54 x 8.00 90 x 205 Envelope M No

4.1x9.5 105.0x241.3 Envelope M No

8.5 x up to 35

7.3x10.5 184.0x267.0 ** U/M/H Yes

8.5x13.0 215.9x330.2 ** U/M/H Yes

4.3x8.7 110.0x220.0 Envelope M No

3.9x5.8 100.0x148.0 Postcard M No

7.3 x 10.2 185 x 260 ** M Yes

5.1 X 7.2 130 X 185 ** M Yes

8.5x14.0 215.9x355.6 ** U/M/H Yes

8.5x11.0 215.9x279.4 ** U/M/H Yes

8.5x11.0 215.9x279.4 Transparency U/M/H No

3.9x7.5 98.0x191.0 ** M No

5.5x8.5 140.0x216.0 ** M Yes

* U = Upper (standard) media tray (500 sheet)

M = Multipurpose media tray (100 sheet) H = High-capacity input feeder media tray (2 x 500 sheet)

215.9 x up to 900

Mode

Plain Paper M No

Input Source*

Autoduplex

Media Sizes and Print Area

What is the imageable (printable) area

0.157"

Each media size has a specific imageable area, the maximum area on which the printer can print clearly and without distortion.

This area is subject to both hardware limits (the physical media size and the margins required by the printer) and software constraints (the amount of memory available for the full-page frame buffer). The imageable (printable) area for all media sizes is the page size minus 0.157" (4 mm) from all edges of the media.

All media is fed in portrait (short edge

first) orientation, and all media is output to the 250-sheet output tray on top of the printer.

What is the difference between a nonprintable and nonguaranteed area?

There is a 0.157 inch (4 mm) nonprintable border for all edges on all media sizes and types. Only envelopes have a nonguaranteed area.

Print orientation is determined by your application.

Nonprintable area 0.157" (4 mm)

Nonguaranteed area*

Guaranteed

area*

* Varies with envelope type.

Page Margins

Margins are set through your application. Some applications allow you to set custom page sizes and margins while others have only standard page sizes and margins from which to choose. If you choose a standard format, you may lose part of your image (due to imageable area constraints). If you can custom-size your page, use those sizes given for the imageable area for optimum results.

Media Sizes and Print Area30

Image Alignment

If for any reason, you need to change the image alignment, you can do so in several different ways:

„ Adjust the margins or page size through your application (recommended

method).

„ Use the printer’s control panel (Administration/Engine/Image Alignment

menu).

„ Use the PostScript translate and scale operators to reduce image size

and change its placement on the page (requires PostScript programming knowledge).

Output Tray

The single face-down output tray has a capacity of 250 sheets of 20 lb (75 g/m2) bond paper. It is possible to use the combination of upper, multipurpose, and HCIF trays to load up to 1,600 sheets of media, but don’t forget the output tray has a limit.

Media Sizes and Print Area

Media

„ Try printing your data on a plain sheet of paper first to check placement. „ All media is fed on the short edge. „ Test any stock thicker than 24 lb bond (90 g/m²) to ensure that its

performance is acceptable. You should test the number of sheets of thick stock a media tray can hold to ensure that its performance is acceptable.

„ Select

„ Select the

Single User Mode

how media type requests are handled. For more information, refer to

CrownBooks

the

–

Single User Mode,

In the drivers. The driver will overwrite any settings on the printer.

–

Network Mode

In and from the printer’s control panel, the printer uses plain paper settings.

print quality

temperature, and the amount of toner gloss.

in PDF format on the

to control the speed of printing, the fuser

media type

Why have different print qualities?

The specific for example, you can control the the amount of toner gloss.

print quality

Network Mode

you can select the media type and size from

, if special media is not selected in both the driver

that is best depends upon your particular needs,

(job modes) to specify

Software Utilities

CD-ROM.

Which print quality is best?

Print Quality

Standard 600 x 600 Full If getting your jobs printed in a

Quality 1200 x 1200 Full If getting your jobs printed with

Fine 1200 x 1200 Half If getting your jobs printed with

Resolution:

Dots per Inch

(dpi)

Speed Comment

timely manner is most important.

more gloss and better quality is most important.

more gloss and best quality is most important.

Media32

How do I choose print quality?

For example, in the printer driver (Features tab, Resolution [DPI] option), select Quality.

Y ou have the choice to customize the printing. For example, printing a glossy (shinier) image on plain paper is less expensive, and you don’t have to load two media types in your trays.

Test any stock to ensure that its performance is acceptable.

What are the media types supported?

Media Type Selection Duplexing

Supported***

Plain Paper Yes 16–24 lb bond Glossy Plain (the image is glossy,

not the media) Thick 1 (plain media) Yes 76–99 g/m² Thick 1 (glossy stock media) Glossy Thick 1 (the image is glossy,

not the media) Thick 2 (plain media) ** 100–159 g/m² Thick 2 (glossy stock media) Thick 3* (plain media) No 160–216 g/m² Thick 3* (glossy stock media) Evelopes* n/a Labels Stock* n/a Postcards* n/a Transparency n/a

n/a = not applicable.

Notes:

*Printed from the multipurpose tray only.

**Duplexing is supported only up to 28 lb (105 g/m²) bond.

Weight

(60–90 g/m²)

Media

What is the difference between “glossy plain paper,” “glossy thick 1,” “glossy stock,” and “coated stock”?

A glossy plain paper print mode

Thick 1,” pertains to the amount of gloss the

Glossy stock media type

Stock” on page 36 for the approved glossy media and their weights, as in Thick 2 or Thick 3. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media.

Coated stock media type

otherwise) which may not withstand the fusing temperature (between 316° F/ 158° C and 356° F/180° C, depending on the media).

, whether it be for “Glossy Plain” or “Glossy

has when it is on the page.

toner

is when the

is when the media has a coating (shiny or

itself is shiny. Refer to “Thick

media

Attention

Using unsupported media will result in damaging the printer and voiding your warranty.

Since it may be difficult to tell whether media has a coating, check with www.minolta-qms.com/support (click on Answer Base) for currently approved media.

How do I select the media type?

For example, in the printer driver (Paper tab, Media Type option), select Plain Paper.

Plain Paper

Media Type

Input Tray

Plain paper Glossy plain

Upper Multipurpose High-capacity input feeder (optional trays)

Capacity Upper:

paper; capacity for other weights varies accordingly.

Multipurpose:

(75 g/m²) paper; capacity for other weights varies accordingly.

High-capacity input feeder (each tray):

sheets* of 20 lb bond (75 g/m²) paper; capacity for other weights varies accordingly.

500 sheets* of 20 lb bond (75 g/m²)

100 sheets of 20 lb bond

500

Media34

Orientation Upper or

optional tray

Multipurpose tray

Approved Media

Weight Duplexing Warning

Notes

*For A5-size media, load up to 350 sheets only.

Use only media approved for laser products. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

16–24 lb bond (60–90 g/m²) Supported up to 28 lb bond (105 g/m²).

Using unsupported media such as ink jet paper will result in damaging the printer and voiding your warranty.

Printing a glossy (shinier) image on plain paper (Glossy Plain media type) is less expensive.

Face up

Face down

Special Note about Custom (and Oversized) Media

When printing on media that is longer than 14 inches (355.6 mm), use the multipurpose tray extender and support the media with your hands underneath while it feeds through the multipurpose tray.

Media

Input Tray

Capacity

Orientation Weight Print Mode

to Select Duplexing Notes

Face down Varies Plain Paper

Not supported

„

„ On media that is longer than 14 inches (355.6 mm), the

Multipurpose tray only

Up to 50 sheets, depending on the thickness of the media

Width:

3.5 inches (88.9 mm) up to 8.5 inches (215.9 mm)

Length:

printer pauses for a calibration after every page.

5.5 inches (139.7 mm) up to 35.4 inches (900 mm)

Thick Stock

Media Type

Input Tray

Orientation Upper or

Approved Media

Weight Thick 1

Thick 1 Glossy Thick 1 (toner is glossier) Thick 2 (plain or glossy media) Thick 3 (plain or glossy media)

Capacity

optional tray

Multipurpose tray

Use only media approved for laser products. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Glossy Thick 1

Thick 1 all input sources Glossy Thick 1 all input sources Thick 2 all input sources Thick 3 multipurpose tray only

Up to 50 sheets, depending on the thickness of the media

Face up

Face down

76–99 g/m² 76–99 g/m²

Duplexing

Thick 2 (plain or glossy)

Thick 3 (plain or glossy)

Thick 1, Glossy Thick 1, and Thick 2 up to 105 g/m² are supported.

Thick 2 over 105 g/m² and Thick 3 are not supported.

100–159 g/m²

160–216 g/m²

Media36

Notes

Envelopes

„ Test all thick stock to ensure acceptable performance. „ 43 lb (163 g/m²) bond is also referred to as 90 lb index

stock.

„ Test any stock such as rigid cardboard (maximum

216 g/m

„ Do not mix thick stock with any other media in the media

trays, as this will cause printer jamming.

„ Do not duplex envelopes and postcards, even though they

use the Thick 1 media selection.

) to ensure that the image does not shift.

Media Type Input Tray

Orientation Approved

Media

Duplexing

Envelope

Capacity

Face down Use only media approved for laser products. Check

www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Not supported

Multipurpose tray only Up to 100, depending on the thickness of the

envelopes

Media

Glossy Media

Glossy Stock

Media Type

Approved Media

Duplexing Notes

Glossy Plain Paper—see “Plain Paper” on page 34. Glossy Thick 1—see “Thick Stock” on page 36. Thick 2 or Thick 3 Glossy Stock—see “Thick Stock” on page

36. Use only media approved for laser products. Check

www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Not supported over 28 lb (163 g/m²) See “What is the difference between “glossy plain paper,”

“glossy thick 1,” “glossy stock,” and “coated stock”?” on page

34.

Glossy Toner

For all media types, in the print quality option on the Features Tab in the printer driver, Quality has more toner gloss than Standard, and Fine has more toner gloss than Quality.

Label Stock

Media Type Input Tray

Orientation

Approved Media

Duplexing

Label stock

Multipurpose tray only

Capacity

Face down Use only media approved for laser products. Check

www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Not supported

Up to 50 sheets, depending on the thickness of the labels

Media38

Notes

„ Format label data within your application. Try printing your

data on a plain sheet of paper first to check placement.

„ Avoid using labels with exposed adhesive; it may stick to

the fuser, causing labels to peel off and media jams to occur.

„ Adhesive label stock is supported only in letter or A4

sheets.

„ A label consists of a face sheet (the printing surface),

adhesive, and a carrier sheet

— The face sheet must follow the plain paper

specification.

— The face sheet surface must cover the entire carrier

sheet, and no adhesive should come through on the surface.

„ You can print continuously with label paper. However, this

could affect the media feed, depending on the media quality and printing environment. If problems occur, stop the continuous print and print one sheet at a time.

„ Check your application documentation for other

information on printing labels.

Postcards (Japanese size)

Media Type Input Tray

Orientation Approved

Media

Duplexing

Media

Postcard

Multipurpose tray only

Capacity

Face down Use only media approved for laser products. Check

www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Not supported

Up to 100 sheets, depending on the thickness of the postcards

Notes

„ Use only Japanese Post Office standard postcards (3.9" x

5.8" [100 x 148 mm]) recommended for laser printers.

„ If the postcard is warped, press on the warped area to

flatten it before putting it in the multipurpose tray.

„ Using preprinted multicolored postcards may result in

printer jamming.

Transparencies (Uncoated Only)

Media Type Input Tray

Orientation Upper or

Approved Media

Transparency

Capacity

optional tray

Multipurpose tray

Use uncoated transparencies (also known as OHP film). We recommend

„ Q-Media Transparency Media for the magicolor 3100 series

(letter and A4 sizes only)

„ Only media recommended for laser products. Check

www.minolta-qms.com/support (click on Answer Base) for currently approved media. (

at an unprinted transparency or by looking at the outside of the package which transparencies are acceptable.)

order approved media, go to www.q-shop.com.

Media Size Duplexing Warning

Only letter and A4 sized transparencies are supported. Not supported

Using unsupported transparency media such as coated color transparencies will result in damaging the printer and voiding your warranty.

All input sources Up to 100 sheets, depending on the thickness of

the transparencies Face up

Face down

Often, you can’t tell by looking

Media40

Notes „ Use uncoated transparencies. You may print colored text

and/or images on monochrome transparencies.

„ Remove transparency media as soon as possible from the

output tray to avoid builtup static.

„ Do not handle transparencies too much. Do not fan large

quantities of transparencies before loading. If you touch the face of transparencies with your bare hands, print quality may be affected.

„ You can print continuously with transparencies. However,

this could affect the media feed, depending on the media quality, static buildup, and printing environment. If you have problems loading a large number of transparencies at a time, try loading only 1–10 sheets. For the 500-sheet media trays, try loading about 100 pages of plain paper first in the tray to give more height to the transparency stack to reach the feed rollers.

Media

Loading Media

Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

How do I prepare and load the media?

Preparing the Media

Don’t unwrap the paper above the

printer, as this might cause paper particles to fall into the printer. Don’t fan large quantities of transparency media.

Take off the top and bottom sheets of a ream of paper.

Holding a stack of approximately 500 sheets at a time, fan the stack to prevent static buildup in the paper before inserting it in a tray.

Loading and Printing Media

Refilling an Upper or Optional Media Tray

The illustrations show a standard upper media tray; however,

instructions are the same for a high-capacity input feeder media tray.

Attention

Except for transparencies, do not mix media of different sizes, types, or weights in the same tray, as this will cause printer jamming.

Loading Media42

Slide open the media tray until it stops.

Using two hands, lift it slightly to remove it from the printer and place it on a flat surface.

Remove any media remaining in the tray.

If necessary, adjust the two side media guides and the end media guide to the proper positions.

Attention

åã

The end media guide must be in direct alignment with the media size mark in the bottom of the media tray. If the guide is not in the proper hole, automatic paper size detection will not work.

Loading Media

To set the tray for A5 paper, use the provided A5 spacer.

Lift the A5 spacer from its storage place in the media tray.

Gently lift the end media guide to position the guide in the proper media size hole.

Insert the spacer into its slot and load the A5 media.

Make sure that both the

end media guide and A5 spacer have clicked into place.

To return to other approved media sizes, remove the A5 spacer from the slot. and then replace it in the tray.

4444

Load the media (plain or glossy) face-up with its top toward the back of the printer.

Often, an arrow on the media package label indicates the printing-side of the media. If you can’t remember which side of the media to print on, remove the media from the tray, rotate the stack 180°, turn the stack over, and then place it back in the tray.

A fill limit mark is provided on the inside of the tray. The upper and optional media trays hold 500 sheets of 20 lb bond (75 g/m²) paper.

5555

Loading Media44

If you have removed media from the tray, stack it with the new media, even the edges, then reload it.

Attention

Readjust the media guides after inserting the media. Improperly adjusted guides may cause poor print quality , media jams, or printer damage. The paper should fit easily between the guides. Make sure the paper corners are not bent. Do not overfill the tray.

Slide the media tray back into the printer.

Check the gauge to make sure the tray is registering the loaded media. Use this gauge to determine when the tray needs to be refilled.

Loading Media

Refilling a Multipurpose Media Tray

Take off the top and bottom sheets of a ream of paper. Holding a stack of approximately 100 sheets at a time, fan the stack to prevent static buildup in the paper before inserting it in a tray. Don’t fan large quantities of transparency media.

Open the multipurpose tray.

Do not place heavy objects on the multipurpose tray.

Adjust the media guides to the width of the media.

The tray extender supports long media.

Attention

åã

Make sure the media fits easily between the guides. Improperly adjusted guides may cause poor print quality, media jams, or printer damage.

Make sure the guides are snug

enough to keep the media straight, but not so tight that it buckles.

Place the media into the multipurpose tray with the printing-side up.

Loading Media46

Using Media Other Than Plain Paper

Attention

For information about media recommended for your printer, go to www.minolta-qms.com/support, then click on the Answer Base.

Attention

Although your printer was designed for occasional printing on a wide range of media types, it is not intended to print exclusively on a single media type except plain paper. Continuous printing on media other than plain paper (such as envelopes, labels, thick stock, or transparencies) may adversely affect print quality or reduce engine life.

How do I load and print envelopes?

Envelope printing is supported only from the multipurpose tray.

In the printer driver (Paper tab, Media Type option), select Envelope.

Select the size of envelope, either

Press the MP Size key and scroll to the required envelope size and select it, or

On the control panel, press the Menu key and select Operator Control/Multipurpose Size, and scroll to the required envelope size, and select it.

Place the envelopes on a flat surface, and flatten them by pressing down the corners.

Flex the envelope stack (including the edges) to remove any stiffness.

Correct any bent corners, and then tap the envelopes on a flat surface to align them.

Loading Media

Open the multipurpose tray and adjust the media guides to the length and width of the envelopes.

Attention

åã

Improperly adjusted guides may cause poor print quality, media jams, or printer damage.

Fold the flaps.

Make sure the adhesive is dry.

Place the envelope stack into the multipurpose tray with the printingside down.

Print envelopes on the front address side only. Some parts of the envelope consist of three layers of paper—the front, back, and flap. Anything printed in these layered regions may be lost or faded.

Check your application documentation to determine if the flap

should be placed on the left or on the right. You can also print a single envelope to check the orientation before printing multiple copies.

Recheck the media guides to make sure they are adjusted to the width of the envelopes.

Print the envelopes.

Loading Media48

Open the flap of each envelope immediately (before it cools) after the envelope is delivered to the output tray.

Because the envelopes pass through heated rollers, the gummed

area on the flaps may seal. Using envelopes with emulsion-based glue avoids this problem.

How do I load and print glossy stock?

Refer to “Loading and Printing Media” on page 42.

How do I load and print labels?

Label printing is supported only from the multipurpose tray in letter or

A4 media sizes.

In the printer driver (Paper tab, Media Type option), select Label Stock.

Select the size of label.

Press the MP Size key and scroll to the required label size and select it, or

On the control panel, press the Menu key and select Operator Control/Multipurpose Size. Scroll to the required label size and select it.

Load the label media face down in the multipurpose tray.

Adjust the media guides to the width of the label media.

Print the labels.

How do I load and print postcards?

Postcard printing is only supported from the multipurpose tray.

In the printer driver (Paper tab, Media Type option), select Postcard.

Select postcard.

Press the MP Size key and scroll to Postcard and select it, or

On the control panel, press the Menu key and select Operator Control/Multipurpose Size. Scroll to Postcard and select it.

Place the postcards on a flat surface, and flatten the corners by pressing down them.

Loading Media

Load the postcard media printing-side down in the multipurpose tray.

Adjust the media guides to the width of the postcards.

Print the postcards.

How do I load and print thick stock?

Attention

Do not mix thick stock with any other media in the same tray, as this will cause printer jamming.

Most thick stock printing is supported from any inputbin. However,

media type “Thick 3” can be printed only from the multipurpose tray.

In the printer driver (Paper tab, Media Type option), select Thick 1 (76–99 g/m2), Glossy Thick 1 (76–99 g/m2) or Thick 2 (100–159 g/m2).

Remove any media in the media tray.

Load the new media.

Slide the media tray back into the pr in te r.

Print the thick stock.

How do I load and print transparencies?

Attention

Use only transparency media approved for this printer. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

In the printer driver (Paper tab, Media Type option), select Transparency and (Paper tab, Paper Size option), select either Letter or A4.

For transparencies, select the size of transparency, either

For the multipurpose tray, press the MP Size key and scroll to the required transparency size and select it, or

Loading Media50

b For all input trays, on the control panel, press the Menu key and

select Operator Control/Multipurpose Size. Scroll to the required transparency size and select it.

Fan a few transparencies.

Fanning a large number will

build up static electricity.

Load the media trays.

a Put media face side down in the

upper or optional trays,

b Open the multipurpose tray and adjust the media guides to the width

of the transparencies.

Attention

Improperly adjusted guides may cause poor print quality, media jams, or printer damage.

c Place the transparencies into

the multipurpose tray with the printing-side up.

Print the transparencies.

Immediately remove the printed transparencies from the output tray.

Loading Media

OHP

System Memory (RAM) Requirements

Basic Functionality

Monochrome Color Simplex Duplex Simplex Duplex

Quality S/Q Fine S/Q Fine S/Q Fine S/Q Fine

Letter/A4256 MB

Legal

Notes:

Maximum Performance

Quality S/Q Fine S/Q Fine S/Q Fine S/Q Fine

Letter/A4 256 MB 256 MB Legal 288 MB

Notes:

S = Standard, Q = Quality

Monochrome Color Simplex Duplex Simplex Duplex

S = Standard, Q = Quality

Loading Media52

Duplexing

Select paper with high opacity for duplex (2-sided) printing. Opacity refers to how effectively paper blocks out what is written on the opposite side of the page. If the paper has low opacity (high translucency), then the printed data from one side of the page will show through to the other side. For best results, print a small quantity to make sure the opacity is acceptable.

Only up to 28 lb bond (105 g/m²) plain paper can be autoduplexed.

How do I manually duplex?

Media jams may occur if the printed sheet(s) reinserted are not

entirely flat.

In the printer driver (Paper tab), select Simplex, then double-click OK.

In the Print Document screen, select All.

Select and print the Odd-Numbered Pages.

Remove the media, flip it over, and select and print the Even-Numbered Pages.

How do I autoduplex?

Your printer is configured with 256 MB of RAM. Duplex (2-sided) printing can be done automatically with enough memory installed. For example, a Fine print quality, 1200 dpi duplex legal-size page would require 288 MB of SDRAM. Additional memory can be added up to 512 MB. Very high coverage pages may revert to 600 dpi when duplex printing if enough memory is not installed. With letter media, two sheets are in the media path; with legal, only one is. Therefore, it requires more memory to print the two sheets of letter media.

Duplexing envelopes, glossy stock heavier than 28 lb bond (105 g/m postcards, thick stock heavier than 28 lb bond (105 g/m transparencies is not supported.

To print duplex (both sides of the sheet), load the media with the the media toward the back of the tray. When printing from the

Upper or optional trays, load the media printing-side up.

„

Multipurpose tray, load the media printing-side down.

„

In autoduplexing, the back side is printed first and the front side is printed last.

), transfer media, or

), labels,

top

Duplexing

Set the driver—for example: in the Layout tab, Duplex Options, select Long Edge (flipped horizontally as in a loose-leaf notebook), or Short Edge (flipped vertically as on a clipboard) as the Duplex option.

Click OK.

Where can I order MINOLTA-QMS-approved media or get more information?

See your application documentation for specific information on formatting data and printing.

Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

See the numbers.

Service & Support Guide

for a complete listing of support telephone

Duplexing54

Maintaining the

Printer

Introduction

“How do I

When

“ “What cleaning “How do I clean the

handle

the printer?” page 56

does the printer need cleaning? page 58

materials

should I use?” page 58

density sensor

?” page 60

How do I handle the printer?

„ Handle the printer with care to preserve its life. Abuse may cause

damage.

„ Read all caution and warning labels carefully, making sure to follow any

instructions contained in them. These labels are located on the inside of the printer’s covers and the interior of the printer body.

„ Do not tilt the printer more than 10° in any direction.

For best output quality and longest consumables life, keep the printer on a hard, flat, level (within ±5°) surface capable of supporting about 119 lbs (53.9 kg). A surface can be tested for levelness with a standard round pencil. If the pencil rolls, the surface is not level.

„ Do not tap paper stacks on the printer. „ Do not oil, lubricate, or disassemble the printer. „ Do not touch the transfer roller cartridge, electrical contacts, gears, or

laser beam devices. Doing so may damage the printer and cause the print quality to deteriorate.

„ Keep media in the output tray at minimum level.

If the media stacks too high, your printer may experience media jams, excessive media curl, or built-up static. Remove transparency media as soon as it’s printed.

„ Handle toner carefully. „ Do not use toner cartridges if they have been removed from the printer.

Take care to avoid toner spillage caused by shaking or bumping the toner cartridge.

The toner is nontoxic. If you get toner on your skin, wash it off with cool water and neutral detergent. If you get toner on your clothes, lightly dust them off as much as possible. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off, provided your clothing is washable.

Introduction56

WARNING!

If you get toner in your eyes, wash it out immediately with cool water and consult a doctor. Material Safety Data Sheets (MSDS) information can be found at www.minolta-qms.com (click on the Answer Base).

„ Lift the printer from the bottom only, using the carrying grips. Make sure

that two people are available to lift the printer when moving it.

„ Do not place anything on the top of the printer. „ Do not open any cover of the printer during printing. „ Always close the printer covers gently. Never expose the printer to

vibrations.

„ Do not leave the printer’s covers open for any length of time, especially in

well-lit places; light may damage the imaging unit.

Attention

The OPCs in the imaging unit are extremely sensitive to bright light, direct sunlight, and touch. Always leave the imaging unit in its protective box until you’re ready to install it. Any exposure to light should be limited to less than two minutes, or permanent damage could result. Handle the unit carefully so you don’t touch the black surface of the transfer roller.

„ Do not cover the printer immediately after using it. Turn it off and wait until

it cools down.

When the front cover is opened, the fuser temperature drops gradually (one hour wait time).

Introduction

Cleaning

When does the printer need cleaning?

Internal Cleaning Cycles

The image unit performs an automatic cleaning rotation after every page of one-page simplex jobs and pages longer than 14 inches (355.6 mm), and between pages of multipage jobs, depending on the amount of processing required between pages. Cleaning cycles also occur at intervals (as shown below) depending on the amount of simplex pages printed.

The printer pauses for approximately 30 seconds to do an automatic internal cleaning cycle during long print jobs.

The cleaning cycle interval is more frequent as the imaging unit ages.

Image Unit Print Count Printer Pauses Every

0–5,119 48 5,120–20,479 32 20,480–25,599 20 25,600–30,720+ 16

Simplex Pages

Cleaning Schedule

This item needs cleaning...

Printer exterior Every month, or as

Density sensor ADC SENSOR DUSTI-

What cleaning materials should I use?

Attention

Do not vacuum the printer; vacuuming could cause static electricity to build up and damage sensors.

After... By...

User

necessary

NESS WARNING appears in the message window

Cleaning58

Make sure any parts removed during cleaning are replaced before you plug in the printer.

Use Avoid

Exterior

A soft dry cloth to clean the control panel.

A soft damp cloth to clean the outside of the printer.

Mild neutral detergent to clean the outside of the printer if stains remain. (Always test any cleaning solution on a small area of your printer to check the solution's performance).

Interior

A soft dry cloth or cotton swab to clean the density sensor.

Sharp or rough implements (such as wire or plastic cleaning pads); any liquid.

Sharp or rough implements (such as wire or plastic cleaning pads).

Abrasive or corrosive solutions that contain solvents (such as alcohol or benzine); aerosol or pump-sprayed cleaners.

Vacuuming. Pulling media too hard and tearing it. Sharp implements (such as tweezers)

WARNING!

Tu rn off the prin ter, unplug the power cord, and disconnect all interface cables before cleaning.

ACHTUNG! Ziehen Sie den Netzstecker aus der Steckdose bevor Sie den Drucker reinigen.

„ Be careful when cleaning the inside or removing paper jams, as the fuser

unit and other internal parts may become very hot. Either clean the density sensor before use, or allow time after unplugging the printer to allow the fuser unit to cool down.

Attention

The fuser unit is hot. When the front cover is opened, the fuser unit temperature drops gradually (one hour wait time).

Cleaning

WARNING!

Do not spill water or detergent into the printer; otherwise the printer will be damaged and an electric shock may occur.

ACHTUNG! Verchütten Sie kein Wasser oder andere Flüssigkeiten auf dem Drucker, da das Gerät sonst beschädigt wird oder die Gefahr eines elektrischen Schlages besteht.

„ Never spray cleaning solution directly on the printer’s surface; the spray

could penetrate through the air vents of the printer and damage the internal circuits.

„ Be careful when cleaning the inside or removing paper jams, as the fuser

assembly and other internal parts become very hot. Open the front cover , and let the interior of the printer cool before handling the inside of the printer.

„ Read all caution and warning labels carefully, making sure to follow any

instructions contained in them. These labels are located on the printer’s interior.

For printer storing and shipping instructions, refer to www.minolta-qms.com.

How do I clean the density sensor?

The printer’s transfer roller contains a density sensor to detect the density of media passing by. When the sensor gets dirty or dusty, print quality will degrade. When that happens

Turn off the printer.

Cleaning60

Open the front cover (button A)

c, d

Grasp the two tabs c on the transfer roller to lift it straight up d out of the printer.

Be careful not to spill toner into the printer.

4444

5555

Attention

Do not touch or scratch the black surface of the transfer roller or the density sensor window.

With a clean, dry cloth or cotton swab, gently wipe the density sensor.

Do not use force to clean the sensor window.

4444

Replace the transfer roller by inserting the pins at both ends of the transfer roller into the U-shaped bearings inside the printer.

Cleaning

Push down on the two tabs until they click to lock the transfer roller cartridge into the printer.

Close the cover.

Turn on the printer.

Cleaning62

Troubleshooting

Introduction

This chapter explains automatic jam recovery, discusses how to locate, remove and prevent media jams, presents tables of common status messages, and actions you should take when a specific problem occurs, and provides information to aid you in resolving printer problems you may encounter, or at least guide you to the proper sources for help. You’ll also find a problem checklist and the information you’ll need to have before placing a service call if one becomes necessary.

Printing a Status Page

There are two kinds of status pages:

Standard:

confirm that your printer is printing.

Advanced:

tions available. The document may have many pages, depending on the fonts installed. Print an advanced status page in case you need to restore any current settings.

Select the type of status page through the Administration/Special Pages/ Status Page Type menu on the control panel.

After you have chosen the type you want, press the the control panel to verify the printer is printing correctly. You can also print a status page through the Administration/Special Pages/Print Status menu.

A one-page overview of the most common printer settings used to

Information about printer parameter settings, fonts, and emula-

Print Status?

button on

Introduction64

PDF File Printing

Your printer has the ability to print PDF files directly just as it does for PostScript and PCL files. This can be a time-saving feature. Direct printing removes the need to open the file in an application, such as Acrobat Reader, then print the file via a PostScript or PCL driver. You printer supports PDF version 1.3 and below. The PDF file can be sent to the printer using any method (lpr, ftp, etc.) that is normally used to print PostScript or PCL files.

Adjusting Memory Clients for PDF Printing

The unique structure of PDF files requires that you make some adjustments to your printer’s default memory clients. All PDF files contain information at the end of the files that is needed to correctly format them in the printer. Because of this, the entire file must be spooled into the printer before it can be interpreted. In order to spool the entire job into the printer, the Host Input (Spool) memory client may need to be adjusted. To determine the required size for the Host Input memory client, you first need to estimate the maximum file size, add 10% to this number and this becomes your required Host Input memory size. In the event that you experience problems, you may want to increase the Host Input memory size further. The maximum size of PDF files which may be printed on the magicolor 3100 is determined by the amount of installed memory. Direct printing of complex or large PDF files may require additional memory (RAM) and/or a hard disk. We recommend a hard disk for optimum performance when printing large PDF files. Refer to the

Books

on how to adjust the memory clients.

Crown-

Printing Preformatted Files Using Crownview

Your printer also provides a utility via the CrownView web page for printing PDF files directly from the host using the browser. Users will be presented with a Browse button that, when selected, will enable a file chooser on the host. Users then select the file that they want to send to the printer, and the file is transferred and printed.

Troubleshooting PDF Direct Printing from CrownView

If you are having problems printing large PDF files using direct printing or CrownView from a PC or UNIX, increase the PS Wait Timeout.

Printing large PDF files from your web browser with the MINOLTA-QMS CrownView feature may fail without any indication of an error. The job will appear to start normally, but then flush without printing. The CrownView screen will indicate that the file has printed.

PDF File Printing

To correct the problem, increase the amount of time allowed before the PS Wait T imer expires. The factory default setting for this timeout is 120 seconds. Doubling the value to 60 seconds in the Administration/Communications/ Timeouts/PS Wait Timeout menu should correct most problems, or the value can be set to 0 seconds, which effectively makes the timeout period infinite.

Preventing Media Jams

Make sure that... Avoid...

Media matches the printer specifications.

Media is flat, especially on the leading edge.

The printer is on a hard, flat, level surface.

You have the correct media type selected if you’re printing on envelopes, glossy stock (set as Thick 2 or Thick 3), labels, thick stock, or transparencies.

You store media in a dry location away from moisture and humidity.

You always adjust the media width regulation guides in the media tray

after

inserting the media

that is not properly adjusted can cause poor print quality, paper jams, or printer damage).

(a guide

Media that is folded, wrinkled, or excessively curled.

Double feeding

and fan the sheets—they may be sticking together).

Fanning large quantities of transparencies since this causes static.

Loading more than one type/size/ weight of media in a tray at the same time.

Overfilling the media input trays.

Allowing the output tray to overfill

(the face-down output tray has a 250-sheet capacity—jamming may occur if you allow media to accumulate more than 250 sheets at a time).

(remove the media

Preventing Media Jams66

Make sure that... Avoid...

Y ou load the media (for single-sided pages) printing-side up in the 500-sheet media trays or printing-side down in the multipurpose tray

place an arrow on the end of the wrapper to indicate the printing side—if you can’t determine which side of the media to print on, remove the media from the tray, rotate the stack a half-turn, turn the stack over, and then place it back in the tray).

(many manufacturers

Buildup of transparencies in the output tray (

electricity

buildup causes static

Automatic Jam Recovery

The printer provides automatic jam recovery (when enabled through the Administration/Engine/Page Recovery menu). After you remove any jammed media, printing automatically resumes from the page the printer stopped at when the jam occurred.

For automatic jam recovery to work, it is necessary to leave the printer

turned on when you remove the jammed media. After the jam is cleared, open and close the front door before printing. Printing will not resume until you do this.

Understanding the Media Path

Understanding the printer’s media path will help you locate media jams. The media tray is located at the bottom front of the printer. The media is picked from the tray, passed under the imaging and transfer units, passed through

Automatic Jam Recovery

the fuser, and delivered via the paper exit unit to the media exit tray, which is the top of the printer.

Output tray

Toner cartridges

Fuser unit

Imaging unit Duplexer

Transfer unit

Controller

High-capacity input feeder

Multipurpose tray

Upper media tray

= Duplexer

Understanding Media Jam Status Messages

When a jam occurs, the message window on the control panel displays one of four messages: MEDIA JAM DUPLEX, MEDIA JAM FEED, MEDIA JAM FUSER, or MEDIA JAM REGISTRATION. Frequent jams in any area indicate that area should be checked, repaired, or cleaned. Frequent jams may happen if you’re using the wrong weight print media.

Message Location of Jam Access Page Reference

MEDIA JAM DUPLEX

Duplex area Button B page 70

Understanding Media Jam Status Messages68

Message Location of Jam Access Page Reference

MEDIA JAM FEED

MEDIA JAM FUSER

MEDIA JAM REGISTRATION

MISMATCH JAM Near the

Multipurpose tray Multipurpose tray page 71 Tray 1 Upper media tray page 72 (Optional) Tray 2

or Tray 3 Output tray Output tray page 74 A misfeed jam may be as simple as a sheet of media not

being picked, or it may be that the media was picked but not fed properly.

Near fuser unit Button A page 75

The registration rollers below the imaging unit

transparency sensor

HCIF media tray(s) page 73

Button A page 75

Button A page 78

Clearing Media Jams

„ To avoid damage, always remove jammed media gently, without tearing it.

Any pieces of media left in the printer, whether large or small, can obstruct the paper path and cause further jams.

„ To avoid damage to rollers, always remove jammed media gently. „ Do not reload media that has jammed.

Attention

The image is not fixed on the media before the fusing process. If you touch the printed surface, the toner may stick to your hands, so be careful not to touch the print face when removing the jammed media. Make sure not to spill any toner inside the printer.

Unfused toner can dirty your hands, clothes, or anything else it gets on. If you accidentally get toner on your clothes, lightly dust them off as much as

possible. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off, provided your clothing is washable. If toner gets on your skin, wash it off with water or a neutral detergent.

Clearing Media Jams

WARNING!

ACHTUNG! Sollte Toner in Ihre Augen gelangen, die Augen unbedingt sofort mit kaltem Wasser ausspülen und einen Artzt aufsuchen. MSDS-Informationen (Material Safety Data Sheets; Datenblätter ur Materialsicherheit) finden Sie im Internet unter www.minolta-qms.com (klicken Sie auf “Answer Base”).

If, after clearing the media jam, the jam message in the control panel window persists, open and close the front cover. This should clear the jam message.

Media Jam Duplex

Open the front cover (button B) c, d.

Remove the jammed media.

Close the front cover.

Clearing Media Jams70

Media Jam Feed

Multipurpose Tray Jams

Remove the jammed media from the multipurpose tray.

Close the multipurpose tray.

Open the front cover (button A)

c, d

Check for media scraps inside the printer.

Close the front cover.

Clearing Media Jams

Open the multipurpose tray and replace its media.

Upper Media Tray Jams

Remove the media tray.

Pull out the jammed media.

Even up the front edges of the media currently in the tray.

Remove any remaining media from the printer.

Clearing Media Jams72

Open the front cover (button A

c, d

Check for any media scraps inside the printer.

Close the printer’s cover.

Reinsert the media in the tray printing face up.

Attention

Make sure the media doesn’t exceed the media limit mark. Check to see if the media width guides are correct.

Slide the tray(s) back into the printer.

The media jam display is cleared.

HCIF Media Tray(s) Jams

Remove the media tray(s) and pull out the jammed media.

Clearing Media Jams

Pull out the jammed media in the tray(s).

Open the front cover (button A) c, d.

Check for any media scraps inside the printer.

Close the front cover.

Reinsert the media in the tray.

Even up the front edges of the media currently in the tray.

Ensure that the media is lying flat in the tray(s).

Make sure the media doesn’t exceed the media limit mark. Check to see if the media width guides are correct.

Slide the tray(s) back into the printer.

Output Tray Jams

Remove jammed media from the output tray by gently pulling it toward you. If, after clearing the media jam, the jam message in the control panel window persists, open and close the front cover. This should clear the jam message.

Clearing Media Jams74

Media Jam Fuser

The MEDIA JAM FUSER message covers both the jams near the imaging unit and the fuser unit.

WARNING!

The fuser unit is hot! Do not remove a jam in this area until the fuser unit cools.

ACHTUNG! Die Fixiereinheit wird sehr heiß! Bitte achten Sie darauf, daß sie diese einige Zeit abkühlen lassen, bevor Sie einen Papierstau beseitigen.

Near Imaging Unit

Open the front cover (button A) c, d.

Remove the jammed media.

Remove any torn pieces of paper still in the printer.

Attention

Be careful not to touch the transfer drum while removing jammed media.

Close the front cover.

Clearing Media Jams

Near Fuser Unit

Media that hasn’t fully passed through the fuser contains unfused

toner that can dirty your hands, clothes, or other items. If you get toner on your hands, wash them in cool water and neutral detergent. If you get toner on your clothes, lightly dust them off as much as possible. If toner remains on your clothes, use cool, not hot water, to rinse the toner off, provided your clothing is washable.

Open the front cover (button B) c, d.

Lift both fuser unit levers.

Remove the jammed media by pulling it toward you.

Push both fuser unit levers completely back.

If the jammed media was not visible or if you had difficulty removing it, repeat the instructions in “Near Imaging Unit” on page 75.

Clearing Media Jams76

Close the front cover.

Media Jam Registration

A registration jam occurs when the media does not pass through the registration sensor in the registration roller unit below the imaging unit.

Open the front cover (button A)

c, d

Locate the registration rollers (one is black and one is metallic).

Remove the jammed media from the registration rollers c.

Remove any torn pieces of paper still in the printer d.

Attention

Be careful not to touch the transfer drum while removing jammed media.

If the jam message is still displayed, remove each media tray.

Release the two hooks securing the chute assembly c inside the tray compartment.

Turn the chute assembly 90 degrees toward the rear of the printer.

Remove the jammed media d.

Clearing Media Jams

d Close the chute assembly.

e Repeat for all media trays, if necessary.

Slide the tray(s) back into the printer.

Close the front cover.

Mismatch Jam

A MISMATCH JAM may occur if the transparency sensor in the printer detects the wrong media type.

Open the front cover (button A) c,d.

Remove the jammed media.

Remove any torn pieces of media still in the printer.

Attention

Be careful not to touch the transfer drum while removing jammed media.

If the jam message is still displayed, slide open and remove each media tray.

a Release the two hooks securing

the chute assembly c inside the tray compartment.

b Turn the chute assembly 90

degrees toward the rear of the printer.

c Remove the jammed media d.

d Close the chute assembly.

e Repeat for all media trays, if necessary.

Slide the tray(s) back into the printer.

Close the front cover.

Clearing Media Jams78

Solving Problems

Media Jams and Media Transport Problems

Frequent jams in any area indicate that area should be checked,

repaired, or cleaned. Repeated jams may also happen if you’re using unsupported print media.

Symptom Cause Solution

Several sheets go through the printer together.

Printer pulls media from the wrong tray.

Media jam message stays on.

The front edges of the media are not even.

The media is moist from humidity.

Too much static electricity is present.

Selected tray is out of media, and tray chaining is activated.

Printer has not recognized a custom size in the MPT tray and pulls the media from the upper tray.

Front cover needs to be opened and closed again to reset the printer.

Some media remains jammed in the printer.

Remove the media and even up the front edges, then reload it.

Remove the moist media and replace it with new, dry media.

Do not fan large quantities of transparency media.

Choose Off in the Operator Control/Chain Inpubins menu. Load media in the correct tray.

Set Custom Size in the Operator Control/ Multipurpose Sz menu.

Open and close the printer’s front cover again.

Recheck the paper path and make sure you have removed all of the media jams.

Solving Problems

Symptom Cause Solution

Media is jamming.

The wrong media tray is used.

The media is not correctly positioned in the tray.

The number of sheets in the tray exceeds the maximum allowed.

The width regulation guides are not correctly adjusted to the media size.

Warped or wrinkled media is loaded in the tray.

The media is moist from humidity.

Unsupported media (wrong size, thickness, coating, type, etc.) is being used.

Envelopes, labels, postcards, and Thick 3 can be printed only from the multipurpose tray.

Remove the jammed media and reposition the media properly in the tray.

Remove the excess media and reload the correct number of sheets in the tray.

Adjust the regulation guides in the tray to match the size of the media.

Remove the warped or wrinkled media and replace it with new media.

Remove the moist media and replace it with new, dry media.

Use media that is approved for your printer. Refer to “What are the media types supported?” on page 33.

The recommended transparency (OHP) or label paper is facing the wrong way in the tray.

Coated transparency media has been used.

Multiple sheets of transparency (OHP) media are collecting static electricity in the tray.

Load the transparencies or labels according to the manufacturer’s instructions.

Use uncoated transparency media that is approved for your printer.

Remove the OHP media and load it in the tray one sheet at a time. Do not fan large quantities of transparencies before loading them.

Solving Problems80

Symptom Cause Solution

Media is jamming (Cont.).

Duplex unit jams.

Transparency (OHP) media being fed from the upper or optional trays is not feeding correctly.

The wrong media is being used.

Media may still be jammed.

Try loading about 100 pages of plain paper first in the tray to give more height to the transparency stack to reach the feed rollers.

Use media that is approved for your printer. Refer to “What are the media types supported?” on page 33.

Plain paper and stock up to 28 lb bond (105 g/m²) can be autoduplexed. For heavier weights, manual duplexing is required. To manually duplex, remove the media, flip it over, and reload it.

We recommend not mixing media types in your media tray. For the exception, see “Transparency (OHP) media being fed from the upper or optional trays is not feeding correctly.” on page 81.

Do not duplex envelopes, glossy stock heavier than 28 lb bond (105 g/m²), labels, thick stock heavier than 28 lb bond (105 g/m²), or transparencies.

Recheck the paper path and make sure you have removed all of the media jams. and close the front door to reset the printer.

Open

If you are manually duplexing, media jams may occur if the printed sheet(s) reinserted are not entirely flat.

Solving Problems

Remove the jammed media, then remove the media from the tray and flatten it out.

Printing Quality

Symptom Cause Solution

Vertical white lines appear in image.

Image is too light; there is low image density.

The imaging unit, transfer roller, or fuser unit are is misinstalled, old, or damaged.

The media is moist from humidity.

One or more toner cartridges are defective.

The imaging unit is old or damaged.

Media type may be set incorrectly .

The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications.

Confirm the proper installation of the items, and check them for damage. If necessary, replace them.

Remove the moist media and replace with new, dry media.

Remove the toner cartridges and check for damage. If necessary, replace them.

Remove the imaging unit and check for damage. If necessary, replace it.

Envelopes, glossy stock (set as Thick 2 or Thick 3), labels, and thick stock have to be set in the correct mode. See “Media” on page 32.

Use a power source with the proper specifications.

Driver settings are not correct.

Media is the wrong size.

Unsupported media is being used.

Confirm that you are using the correct driver settings.

Check with your documentation to confirm the correct media size and type.

Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. T o order approved media, go to www.q-shop.com.

Solving Problems88

Symptom Cause Solution

Irregular print or

mottled image appears.

Media is wrinkled.

The media is moist from humidity or having water spilled on the paper supply.

The transfer roller or fuser unit may be misinstalled or defective.

Unsupported media is being used.

The media is moist from humidity or having water spilled on the paper supply.

The transfer roller or fuser unit may be misinstalled or defective.

Unsupported media is being used.

Remove the moist media and replace it with new, dry media.

Confirm the proper installation of the items, and check them for damage. If necessary, replace them.

Use MINOL TA-QMS-approved media. See “Media” on page 32. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Remove the moist media and replace it with new, dry media.

Confirm the proper installation of the items, and check them for damage. If necessary, replace them.

Use MINOL TA-QMS-approved media. See “Media” on page 32. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Solving Problems

Symptom Cause Solution

Blotted printing occurs.

Small marks occur in or near halftone images.

The media is moist from humidity or having water spilled on the paper supply.

The transfer roller or fuser unit may be misinstalled or defective.

Unsupported media is being used.

The media is is too dry.

The transfer roller or fuser unit may be misinstalled or defective.

Unsupported media is being used.

Remove the moist media and replace it with new, dry media.

Confirm the proper installation of the items, and check them for damage. If necessary, replace them.

Use MINOLTA-QMS-approved media. See “Media” on page 32. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Remove the dry media and replace it with new media. Store media wrapped and in a relative humidity of at least 30%.

Confirm the proper installation of the items, and check them for damage. If necessary, replace them.

Use MINOLTA-QMS-approved media. See “Media” on page 32. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Solving Problems90

Symptom Cause Solution

Smudges or shadows occur around images with dense black printing.

Entire sheet is printed in black or color.

The media is is too dry.

The transfer roller or fuser unit may be misinstalled or defective.

Unsupported media is being used.

The imaging unit is old or damaged.

The printer is connected to an outlet with a voltage or frequency that does not match the printer specifications.

Remove the dry media and replace it with new media. Store media wrapped and in a relative humidity of at least 30%.

Confirm the proper installation of the items, and check them for damage. If necessary, replace them.

Use MINOL TA-QMS-approved media. See “Media” on page 32. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Remove the imaging unit and check for damage. If necessary, replace it.

Use a power source with the proper specifications.

The image comes off when rubbed.

The media is moist from humidity.

Unsupported media is being used.

The media type may be incorrectly set.

Solving Problems

Remove the moist media and replace it with new, dry media.

Use MINOL TA-QMS-approved media. See “Media” on page 32. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Envelopes, glossy stock (set as Thick 2 or Thick 3), labels, and thick stock have to be set in one of the Thick Stock modes.

Symptom Cause Solution

Image defects or smudges occur in same place on every page.

Abnormal areas (black or white spots) appear.

The imaging unit, transfer roller, or fuser unit is old or defective.

The media path is dusty or dirty.

The imaging unit may be old or damaged.

Unsupported media is being used.

Remove the items and check for damage. If necessary, replace them.

Print several blank sheets of media.

Remove the imaging unit, and check for damage. If necessary, replace it.

Use MINOLTA-QMS-approved media. See “Media” on page 32. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Vertical streaking appears.

The imaging unit, transfer roller, or fusing unit may be misinstalled or defective.

Confirm the proper installation of the items, and check them for damage. If necessary, replace them.

Solving Problems92

Symptom Cause Solution

Colors are not registering properly; colors are mixed or have page-topage variation.

The image is offset or slanted.

The color registration or calibration is not correct.

Media is not set properly in the media tray(s).

Unsupported media is being used.

At setup, and any time the printer is moved, adjust the side-to-side (scan direction) color registration. See “Color Registration” on page 140.

Remove the media, tap it to straighten it out, return it to the media tray, and realign the media guides.

Use MINOL TA-QMS-approved media. See “Media” on page 32 for a complete list of approved media. Check www.minolta-qms.com/support (click on Answer Base) for currently approved media. To order approved media, go to www.q-shop.com.

Media is jammed inside the printer.

The printer is not level.

The paper path is not clean.

Transparency (OHP) media being fed from the upper or optional trays is not feeding correctly.

Solving Problems

Remove any jammed media from the printer.

Put the printer on a flat, hard, level surface not to exceed ±5° slant.

Remove any tape or adhesive that may have become lodged in the paper path.

Try loading about 100 pages of plain paper first in the tray to give more height to the transparency stack to reach the feed rollers.

Status, Error, and Service Messages

Status, error, and service messages are displayed in the control panel message window. They provide information about your printer and help you locate many problems. When the condition associated with a displayed message has changed, the message is cleared from the window. Refer to

CrownBooks

the

Status messages are not displayed while the printer is off line.

Status and Error Messages

This message... means... do this...

for further information.

COLOR

EMPTY

COLOR

> TONER

The cartridge is empty.

> TONER LOW The <

cartridge is low. Printing continues even though the warning appears. Approximately 100 letter/A4 pages (at 5% coverage) after detecting that toner in a cartridge is low, the printer displays

COLOR

EMPTY

message window, and the printer stops.

COLOR

> TONER

in the

toner

> toner

Replace the toner cartridge.

Open and close the printer’s front door.

Reset the consumables count in the Operator Control/Consumables/ Item Replaced/

COLOR

The color gradually fades, so replace the toner cartridge as soon as possible.

Do not send very large print jobs after the

TONER LOW

displayed. Reset the consumables

count in the Operator Control/Consumables/ Item Replaced/

COLOR

Toner menu.

message is

Toner menu.

COLOR

MISSING

> TONER

The cartridge is not installed properly.

COLOR

Status, Error, and Service Messages94

toner

Install the indicated toner cartridge.

Konica Minolta 3100 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Introduction

Consumable Life Expectancies

Consumables Life Expectancies Chart

Replacing the Fuser Unit

Replacing the Imaging Unit

Replacing a Toner Cartridge

Replacing the Transfer Unit

Using Media

Introduction

Media Storage and Handling

General Notes about Media

Media Trays

Media Sizes and Print Area

Page Margins

Image Alignment

Output Tray

Media

Plain Paper

Special Note about Custom (and Oversized) Media

Thick Stock

Envelopes

Glossy Media

Label Stock

Postcards (Japanese size)

Transparencies (Uncoated Only)

Loading Media

Preparing the Media

Loading and Printing Media

Using Media Other Than Plain Paper

System Memory (RAM) Requirements

Duplexing

Introduction

Cleaning

Internal Cleaning Cycles

Cleaning Schedule

Troubleshooting

Introduction

Printing a Status Page

PDF File Printing

Adjusting Memory Clients for PDF Printing

Printing Preformatted Files Using Crownview

Troubleshooting PDF Direct Printing from CrownView

Preventing Media Jams

Automatic Jam Recovery

Understanding the Media Path

Understanding Media Jam Status Messages

Clearing Media Jams

Media Jam Duplex

Media Jam Feed

Media Jam Fuser

Media Jam Registration

Mismatch Jam

Solving Problems

Media Jams and Media Transport Problems

Other Problems

Printing Quality

Status, Error, and Service Messages