Konica Minolta 1390 MF User Manual
SERVICE MANUAL
PagePro
PagePro
1380 MF/1390 MF
1380 MF/1390 MF
FIELD SERVICE
2006.012006.01
Ver. 2.0Ver. 2.0
SAFETY AND IMPORTANT WARNING ITEMS
SAFETY AND IMPORTANT WARNING ITEMS
Read carefully the Safety and Important Warning Items described below to understand
them before doing service work.
IMPORTANT NOTICE
Because of possible hazards to an inexperienced person servicing this product as well as
the risk of damage to the product, KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
(hereafter called the KMBT) strongly recommends that all servicing be performed only by
KMBT-trained service technicians.
Changes may have been made to this product to improve its performance after this Service
Manual was printed. Accordingly, KMBT does not warrant, either explicitly or implicitly, that
the information contained in this Service Manual is complete and accurate.
The user of this Service Manual must assume all risks of personal injury and/or damage to
the product while servicing the product for which this Service Manual is intended.
Therefore, this Service Manual must be carefully read before doing service work both in the
course of technical training and even after that, for performing maintenance and control of
the product properly.
Keep this Service Manual also for future service.
DESCRIPTION ITEMS FOR DANGER,
WARNING AND CAUTION
In this Service Manual, each of three expressions “ DANGER”, “ WARNING”, and
“ CAUTION” is defined as follows together with a symbol mark to be used in a limited
meaning.
When servicing the product, the relevant works (disassembling, reassembling, adjustment,
repair, maintenance, etc.) need to be conducted with utmost care.
DANGER: Action having a high possibility of suffering death or serious injury
WARNING: Action having a possibility of suffering death or serious injury
CAUTION: Action having a possibility of suffering a slight wound, medium
trouble, and property damage
Symbols used for safety and important warning items are defined as follows:
:Precaution when servicing the
product.
:Prohibition when servicing the
product.
:Direction when servicing the
product.
General
precaution
General
prohibition
General
instruction
Electric hazard High temperature
Do not touch
with wet hand
Unplug Ground/Earth
Do not
disassemble
S-1
SAFETY AND IMPORTANT WARNING ITEMS
SAFETY WARNINGS
[1] MODIFICATIONS NOT AUTHORIZED BY KONICA MINOLTA
BUSINESS TECHNOLOGIES, INC.
KONICA MINOLTA brand products are renowned for their high reliability. This reliability is
achieved through high-quality design and a solid service network.
Product design is a highly complicated and delicate process where numerous mechanical,
physical, and electrical aspects have to be taken into consideration, with the aim of arriving
at proper tolerances and safety factors. For this reason, unauthorized modifications involve
a high risk of degradation in performance and safety. Such modifications are therefore
strictly prohibited. the points listed below are not exhaustive, but they illustrate the reasoning behind this policy.
Prohibited Actions
DANGER
• Using any cables or power cord not specified by KMBT.
• Using any fuse or thermostat not specified by KMBT.
Safety will not be assured, leading to a risk of fire and
injury.
• Disabling fuse functions or bridging fuse terminals with
wire, metal clips, solder or similar object.
• Disabling relay functions (such as wedging paper between
relay contacts)
• Disabling safety functions (interlocks, safety circuits, etc.)
Safety will not be assured, leading to a risk of fire and
injury.
• Making any modification to the product unless instructed
by KMBT
• Using parts not specified by KMBT
S-2
SAFETY AND IMPORTANT WARNING ITEMS
[2] POWER PLUG SELECTION
In some countries or areas, the power plug provided with the product may not fit wall outlet
used in the area. In that case, it is obligation of customer engineer (hereafter called the CE)
to attach appropriate power plug or power cord set in order to connect the product to the
supply.
Power Cord Set or Power Plug
WARNING
• Use power supply cord set which meets the following
criteria:
- provided with a plug having configuration intended for
the connection to wall outlet appropriate for the product's rated voltage and current, and
- the plug has pin/terminal(s) for grounding, and
- provided with three-conductor cable having enough current capacity, and
- the cord set meets regulatory requirements for the area.
Use of inadequate cord set leads to fire or electric shock.
• Attach power plug which meets the following criteria:
- having configuration intended for the connection to wall
outlet appropriate for the product's rated voltage and
current, and
- the plug has pin/terminal(s) for grounding, and
- meets regulatory requirements for the area.
Use of inadequate cord set leads to the product connecting to inadequate power supply (voltage, current capacity,
grounding), and may result in fire or electric shock.
• Conductors in the power cable must be connected to terminals of the plug according to the following order:
• Black or Brown: L (line)
• White or Light Blue: N (neutral)
• Green/Yellow: PE (earth)
Wrong connection may cancel safeguards within the
product, and results in fire or electric shock.
kw
S-3
SAFETY AND IMPORTANT WARNING ITEMS
[3] CHECKPOINTS WHEN PERFORMING ON-SITE SERVICE
KONICA MINOLTA brand products are extensively tested before shipping, to ensure that all
applicable safety standards are met, in order to protect the customer and customer engineer (hereafter called the CE) from the risk of injury. However, in daily use, any electrical
equipment may be subject to parts wear and eventual failure. In order to maintain safety
and reliability, the CE must perform regular safety checks.
1. Power Supply
Connection to Power Supply
WARNING
• Check that mains voltage is as specified.
Connection to wrong voltage supply may result in fire or
electric shock.
• Connect power plug directly into wall outlet having same
configuration as the plug.
Use of an adapter leads to the product connecting to
inadequate power supply (voltage, current capacity,
grounding), and may result in fire or electric shock.
If proper wall outlet is not available, advice the customer
to contact qualified electrician for the installation.
• Plug the power cord into the dedicated wall outlet with a
capacity greater than the maximum power consumption.
If excessive current flows in the wall outlet, fire may
result.
• If two or more power cords can be plugged into the wall
outlet, the total load must not exceed the rating of the wall
outlet.
If excessive current flows in the wall outlet, fire may
result.
• Make sure the power cord is plugged in the wall outlet
securely.
Contact problems may lead to increased resistance,
overheating, and the risk of fire.
kw
• Check whether the product is grounded properly.
If current leakage occurs in an ungrounded product, you
may suffer electric shock while operating the product.
Connect power plug to grounded wall outlet.
S-4
SAFETY AND IMPORTANT WARNING ITEMS
Power Plug and Cord
WARNING
• When using the power cord set (inlet type) that came with
this product, make sure the connector is securely inserted
in the inlet of the product.
When securing measure is provided, secure the cord with
the fixture properly.
If the power cord (inlet type) is not connected to the product securely, a contact problem may lead to increased
resistance, overheating, and risk of fire.
• Check whether the power cord is not stepped on or
pinched by a table and so on.
Overheating may occur there, leading to a risk of fire.
• Check whether the power cord is damaged. Check
whether the sheath is damaged.
If the power plug, cord, or sheath is damaged, replace
with a new power cord (with plug and connector on each
end) specified by KMBT. Using the damaged power cord
may result in fire or electric shock.
• Do not bundle or tie the power cord.
Overheating may occur there, leading to a risk of fire.
• Check whether dust is collected around the power plug
and wall outlet.
Using the power plug and wall outlet without removing
dust may result in fire.
• Do not insert the power plug into the wall outlet with a wet
hand.
The risk of electric shock exists.
• When unplugging the power cord, grasp the plug, not the
cable.
The cable may be broken, leading to a risk of fire and
electric shock.
S-5
SAFETY AND IMPORTANT WARNING ITEMS
Wiring
WARNING
• Never use multi-plug adapters to plug multiple power cords
in the same outlet.
If used, the risk of fire exists.
• When an extension cord is required, use a specified one.
Current that can flow in the extension cord is limited, so
using a too long extension cord may result in fire.
Do not use an extension cable reel with the cable taken
up. Fire may result.
2. Installation Requirements
Prohibited Installation Places
WARNING
• Do not place the product near flammable materials or volatile materials that may catch fire.
A risk of fire exists.
• Do not place the product in a place exposed to water such
as rain.
A risk of fire and electric shock exists.
When not Using the Product for a long time
WARNING
• When the product is not used over an extended period of
time (holidays, etc.), switch it off and unplug the power
cord.
Dust collected around the power plug and outlet may
cause fire.
S-6
SAFETY AND IMPORTANT WARNING ITEMS
Ventilation
CAUTION
• The product generates ozone gas during operation, but it
will not be harmful to the human body.
If a bad smell of ozone is present in the following cases,
ventilate the room.
a. When the product is used in a poorly ventilated room
b. When taking a lot of copies
c. When using multiple products at the same time
Stability
CAUTION
• Be sure to lock the caster stoppers.
In the case of an earthquake and so on, the product may
slide, leading to a injury.
Inspection before Servicing
CAUTION
• Before conducting an inspection, read all relevant documentation (service manual, technical notices, etc.) and
proceed with the inspection following the prescribed procedure, using only the prescribed tools. Do not make any
adjustment not described in the documentation.
If the prescribed procedure or tool is not used, the product may break and a risk of injury or fire exists.
• Before conducting an inspection, be sure to disconnect
the power plugs from the product and options.
When the power plug is inserted in the wall outlet, some
units are still powered even if the POWER switch is
turned OFF. A risk of electric shock exists.
• The area around the fixing unit is hot.
You may get burnt.
S-7
SAFETY AND IMPORTANT WARNING ITEMS
Work Performed with the Product Powered On
WARNING
• Take every care when making adjustments or performing
an operation check with the product powered.
If you make adjustments or perform an operation check
with the external cover detached, you may touch live or
high-voltage parts or you may be caught in moving gears
or the timing belt, leading to a risk of injury.
• Take every care when servicing with the external cover
detached.
High-voltage exists around the drum unit. A risk of electric shock exists.
Safety Checkpoints
WARNING
• Check the exterior and frame for edges, burrs, and other
damage.
The user or CE may be injured.
• Do not allow any metal parts such as clips, staples, and
screws to fall into the product.
They can short internal circuits and cause electric shock
or fire.
• Check wiring for squeezing and any other damage.
Current can leak, leading to a risk of electric shock or
fire.
• Carefully remove all toner remnants and dust from electrical parts and electrode units such as a charging corona
unit.
Current can leak, leading to a risk of product trouble or
fire.
• Check high-voltage cables and sheaths for any damage.
Current can leak, leading to a risk of electric shock or
fire.
S-8
SAFETY AND IMPORTANT WARNING ITEMS
Safety Checkpoints
WARNING
• Check electrode units such as a charging corona unit for
deterioration and sign of leakage.
Current can leak, leading to a risk of trouble or fire.
• Before disassembling or adjusting the write unit (P/H unit)
incorporating a laser, make sure that the power cord has
been disconnected.
The laser light can enter your eye, leading to a risk of
loss of eyesight.
• Do not remove the cover of the write unit. Do not supply
power with the write unit shifted from the specified mounting position.
The laser light can enter your eye, leading to a risk of
loss of eyesight.
• When replacing a lithium battery, replace it with a new lithium battery specified in the Parts Guide Manual. Dispose
of the used lithium battery using the method specified by
local authority.
Improper replacement can cause explosion.
• After replacing a part to which AC voltage is applied (e.g.,
optical lamp and fixing lamp), be sure to check the installation state.
A risk of fire exists.
• Check the interlock switch and actuator for loosening and
check whether the interlock functions properly.
If the interlock does not function, you may receive an
electric shock or be injured when you insert your hand in
the product (e.g., for clearing paper jam).
• Make sure the wiring cannot come into contact with sharp
edges, burrs, or other pointed parts.
Current can leak, leading to a risk of electric shock or
fire.
S-9
SAFETY AND IMPORTANT WARNING ITEMS
Safety Checkpoints
WARNING
• Make sure that all screws, components, wiring, connectors, etc. that were removed for safety check and maintenance have been reinstalled in the original location. (Pay
special attention to forgotten connectors, pinched cables,
forgotten screws, etc.)
A risk of product trouble, electric shock, and fire exists.
Handling of Consumables
WARNING
• Toner and developer are not harmful substances, but care
must be taken not to breathe excessive amounts or let the
substances come into contact with eyes, etc. It may be
stimulative.
If the substances get in the eye, rinse with plenty of water
immediately. When symptoms are noticeable, consult a
physician.
• Never throw the used cartridge and toner into fire.
You may be burned due to dust explosion.
Handling of Service Materials
CAUTION
• Unplug the power cord from the wall outlet.
Drum cleaner (isopropyl alcohol) and roller cleaner (acetone-based) are highly flammable and must be handled
with care. A risk of fire exists.
• Do not replace the cover or turn the product ON before
any solvent remnants on the cleaned parts have fully
evaporated.
A risk of fire exists.
S-10
SAFETY AND IMPORTANT WARNING ITEMS
Handling of Service Materials
CAUTION
• Use only a small amount of cleaner at a time and take
care not to spill any liquid. If this happens, immediately
wipe it off.
A risk of fire exists.
• When using any solvent, ventilate the room well.
Breathing large quantities of organic solvents can lead to
discomfort.
S-11
SAFETY AND IMPORTANT WARNING ITEMS
[4] Laser Safety
• This is a digital machine certified as a Class 1 laser product. There is no possibility of
danger from a laser, provided the machine is serviced according to the instruction in this
manual.
4.1 Internal Laser Radiation
semiconductor laser
Maximum power of the laser diode 15 mW
Maximum average radiation power (*) 36.903 µW
Wavelength 770-800 nm
*at laser aperture of the Print Head Unit
• This product employs a Class 3b laser diode that emits an invisible laser beam. The laser
diode and the scanning polygon mirror are incorporated in the print head unit.
• The print head unit is NOT A FIELD SERVICEABLE ITEM. Therefore, the print head unit
should not be opened under any circumstances.
S-12
Laser Aperture of
the Print Head Unit
4558P0C504DA
SAFETY AND IMPORTANT WARNING ITEMS
U.S.A., Canada
(CDRH Regulation)
• This machine is certified as a Class 1 Laser product under Radiation Performance Standard according to the Food, Drug and Cosmetic Act of 1990. Compliance is mandatory
for Laser products marketed in the United States and is reported to the Center for
Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration of
the U.S. Department of Health and Human Services (DHHS). This means that the device
does not produce hazardous laser radiation.
• The label shown on page S-16 indicates compliance with the CDRH regulations and
must be attached to laser products marketed in the United States.
.
CAUTION
• Use of controls, adjustments or performance of procedures other than those
specified in this manual may result in hazardous radiation exposure.
semiconductor laser
Maximum power of the laser diode 15 mW
Wavelength 770-800 nm
All Areas
CAUTION
• Use of controls, adjustments or performance of procedures other than those
specified in this manual may result in hazardous radiation exposure.
semiconductor laser
Maximum power of the laser diode 15 mW
Wavelength 770-800 nm
Denmark
ADVARSEL
• Usynlig laserstråling ved åbning, når sikkerhedsafbrydere er ude af funktion.
Undgå udsættelse for stråling. Klasse 1 laser produkt der opfylder IEC60825-1
sikkerheds kravene.
halvlederlaser
Laserdiodens højeste styrke 15 mW
bølgelængden 770-800 nm
S-13
SAFETY AND IMPORTANT WARNING ITEMS
Finland, Sweden
LUOKAN 1 LASERLAITE
KLASS 1 LASER APPARAT
VARO ITUS!
• Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteilylle.
puolijohdelaser
Laserdiodin suurin teho 15 mW
aallonpituus 770-800 nm
VARNING!
• Om apparaten används på annat sätt än i denna bruksanvisning specificerats,
kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för
laserklass 1.
halvledarlaser
Den maximala effekten för laserdioden 15 mW
våglängden 770-800 nm
VARO !
• Avattaessa ja suojalukitus ohitettaessa olet alttiina näkymättomälle lasersäteilylle. Älä katso säteeseen.
VARNING!
• Osynlig laserstråining när denna del är öppnad och spärren är urkopplad.
Betrakta ej stråien.
Norway
ADVERSEL
• Dersom apparatet brukes på annen måte enn spesifisert i denne bruksanvisning, kan brukeren utsettes för unsynlig laserstrålning, som overskrider grensen
for laser klass 1.
halvleder laser
Maksimal effekt till laserdiode 15 mW
bølgelengde 770-800 nm
S-14
SAFETY AND IMPORTANT WARNING ITEMS
4.2 Laser Safety Label
• A laser safety label is attached to the inside of the machine as shown below.
A. PagePro 1380 MF
4558P0C501DA
S-15
SAFETY AND IMPORTANT WARNING ITEMS
B. PagePro 1390 MF
S-16
4558P0C601DA
SAFETY AND IMPORTANT WARNING ITEMS
4.3 Laser Caution Label
• A laser caution label is attached to the outside of the machine as shown below.
A. PagePro 1380 MF
4558P0C505DA
S-17
SAFETY AND IMPORTANT WARNING ITEMS
B. PagePro 1390 MF
4558P0C602DA
S-18
SAFETY AND IMPORTANT WARNING ITEMS
4.4 PRECAUTIONS FOR HANDLING THE LASER EQUIPMENT
• When laser protective goggles are to be used, select ones with a lens conforming to the
above specifications.
• When a disassembly job needs to be performed in the laser beam path, such as when
working around the printerhead and PC Drum, be sure first to turn the printer OFF.
• If the job requires that the printer be left ON, take off your watch and ring and wear laser
protective goggles.
• A highly reflective tool can be dangerous if it is brought into the laser beam path. Use
utmost care when handling tools on the user’s premises.
• The Print Head is not to be disassembled or adjusted in the field. Replace the Unit or
Assembly including the Control Board. Therefore, remove the Laser Diode, and do not
perform Control Board trimmer adjustment.
S-19
SAFETY AND IMPORTANT WARNING ITEMS
WARNING INDICATIONS ON THE MACHINE
Caution labels shown are attached in some areas on/in the machine.
When accessing these areas for maintenance, repair, or adjustment, special care should
be taken to avoid burns and electric shock.
High temperature
High voltage
CAUTION:
• You may be burned or injured if you touch any area that you are advised not to
touch by any caution label. Do not remove caution labels. If any caution label has
come off or become dirty and therefore the caution cannot be read, contact our
Service Office.
High voltage
4558P0C503DA
S-20
INDEX (Field Service)
GENERAL
MAINTENANCE
DIS/REASSEMBLY,
ADJUSTMENT
CONTROL PANEL/SERVICE
MODE DESCRIPTIONS
TROUBLESHOOTING
CONTENTS
GENERAL
1. SPECIFICATIONS ........................................................................................... G-1
(1) Main Unit .......................................................................................... G-1
(2) GDI Printer Function ........................................................................ G-3
(3) FAX Function (PagePro 1390 MF Only) .......................................... G-3
2. PARTS IDENTIFICATION ................................................................................ G-4
2-1. PagePro 1380 MF .................................................................................... G-4
2-2. PagePro 1390 MF .................................................................................... G-4
MAINTENANCE
1. MAINTENANCE SCHEDULE .......................................................................... E-1
1-1. Guidelines for Life Specifications Values by Unit ..................................... E-1
(1) Near Life Specifications Value ......................................................... E-2
(2) Life Specifications Value .................................................................. E-2
(3) Print Stop Value ............................................................................... E-2
2. REPLACEMENT/CLEANING OF PARTS ........................................................ E-3
(1) Cleaning the Paper Take-Up Roller ................................................. E-3
(2) Replacing the Paper Take-Up Roller ............................................... E-3
(3) Replacing the Image Transfer Roller ............................................... E-4
3. REPLACEMENT OF CONSUMABLES ............................................................ E-5
(1) Replacing the Toner Cartridge ......................................................... E-5
(2) Replacing the Drum Cartridge ......................................................... E-7
(3) Replacing the Fusing Unit ................................................................ E-8
DIS/REASSEMBLY,ADJUSTMENT
1. PRECAUTIONS FOR DISASSEMBLY/ADJUSTMENTS ................................. D-1
1-1. Parts That Must Not be Touched ............................................................. D-1
(1) Red-Painted Screws ........................................................................ D-1
(2) Variable Resistors on Boards .......................................................... D-1
(3) Other Screws not Marked with Red Paint ........................................ D-1
2. DISASSEMBLY/REASSEMBLY ...................................................................... D-2
2-1. Identification of and Removal Procedures for Exterior Parts ................... D-2
(1) PagePro 1380 MF ............................................................................ D-2
(2) PagePro 1390 MF ............................................................................ D-4
(3) Right Cover ...................................................................................... D-5
(4) Left Cover ........................................................................................ D-6
2-2. Removal of Circuit Boards and Other Electrical Components ................. D-7
(1) PagePro 1380 MF ............................................................................ D-7
(2) PagePro 1390 MF ............................................................................ D-9
(3) Removing the Power Supply Unit 2 (PU2) ....................................... D-11
(4) Removing the Mechanical Control Board (PWB-A) ......................... D-11
(5) Removing the Control Panel (PWB-O) ............................................ D-12
(6) Removing the Interface Board (PWB-FAX1)
<PagePro 1390 MF only> ................................................................ D-13
(7) Removing the NCU Board (PWB-FAX2)
<PagePro 1390 MF only> ................................................................ D-13
i
(8) Removing the Power Supply Unit 1 (PU1) ...................................... D-14
(9) Removing the High Voltage Unit (HV1) ........................................... D-15
(10) Removing the Controller/Image Control Board (PWB-I) .................. D-15
(11) Removing the Socket Board (PWB-S) ............................................ D-17
2-3. Removal of Units ..................................................................................... D-18
(1) Removing the IR Unit ...................................................................... D-18
(2) Removing the PH Unit ..................................................................... D-19
2-4. Disassembly of the Image Reading Section ............................................ D-21
(1) Removing the IR Upper Cover (Original Glass) .............................. D-21
(2) Removing the Scanner Unit. ........................................................... D-21
(3) Removing the Timing Belt ............................................................... D-22
2-5. Disassembly of the Main Drive Section ................................................... D-23
(1) Removing the Main Motor (M1) ....................................................... D-23
(2) Removing the Tray 1 Paper Empty Sensor (PE1) ........................... D-23
(3) Removing the Paper Take-Up Solenoid (SL1) ................................ D-24
(4) Removing the Paper Take-Up Clutch Gear ..................................... D-25
(5) Removing the Torque Limiter .......................................................... D-27
(6) Disassembling the Fusing Unit ........................................................ D-28
2-6. Upgrading the Firmware .......................................................................... D-30
(1) Minimum System Requirements ..................................................... D-30
(2) Install the TWAIN Driver Software ................................................... D-30
(3) Install the Printer Driver ................................................................... D-30
(4) Procedure for Upgrading the Firmware ........................................... D-31
CONTROL PANEL/SERVICE MODE DESCRIPTIONS
1. CONTROL PANEL DESCRIPTIONS .............................................................. S-1
1-1. Names and Functions of Control Panel Parts ......................................... S-1
(1) PagePro 1380MF ............................................................................ S-1
(2) PagePro 1390MF ............................................................................ S-2
1-2. List of Error Status Message ................................................................... S-4
2. FUNCTIONS OF SWITCHES AND PARTS ON PWBs ................................... S-6
2-1. Circuit Board Locations ........................................................................... S-6
(1) PWB-I: Controller/Image Control Board .......................................... S-6
(2) PWB-FAX2: NCU Board (PagePro 1390 MF only) ......................... S-7
3. CONFIGURATION MENU ............................................................................... S-8
3-1. Configuration Menu ................................................................................. S-8
(1) Page Pro 1380 MF .......................................................................... S-8
(2) PagePro 1390 MF ........................................................................... S-9
3-2. Configuration Menu Procedures (PagePro 1380 MF) ............................. S-11
(1) Common Setup ............................................................................... S-12
(2) Copy Setup ...................................................................................... S-13
(3) Report ............................................................................................ S-13
3-3. Configuration Menu Procedures (PagePro 1390 MF) ............................. S-14
(1) Common Setup ............................................................................... S-15
(2) Copy Setup ...................................................................................... S-16
(3) Report ............................................................................................ S-17
(4) Fax Setup ........................................................................................ S-17
(5) PhoneBook ...................................................................................... S-21
ii
(6) Special Fax ...................................................................................... S-21
4. Fax Report (PagePro 1390 MF only) ............................................................... S-23
4-1. Activity Log Report ................................................................................... S-23
4-2. Phone Book .............................................................................................. S-24
4-3. Tx Report ................................................................................................. S-25
(1) Transmit Report ............................................................................... S-25
(2) Multi TX Report ................................................................................ S-26
4-4. Lost Job Report ........................................................................................ S-27
4-5. Protocol Report ........................................................................................ S-28
4-6. Memory Job List ....................................................................................... S-29
5. Fax Protocols (PagePro 1390 MF only) ........................................................... S-30
5-1. G3 ECM (G3 Error Correction Mode) ....................................................... S-30
5-2. Line control ............................................................................................... S-31
(1) Procedure of G3 mode communication ........................................... S-31
5-3. Definition of Abbreviation / Terms ............................................................ S-32
(1) Definition of Abbreviation ................................................................. S-32
(2) Definition of Terms ........................................................................... S-33
TROUBLESHOOTING
1. INTRODUCTION .............................................................................................. T-1
1-1. Electrical Components Check Procedures ............................................... T-1
(1) Sensors ............................................................................................ T-1
(2) Switches ........................................................................................... T-2
(3) Solenoids ......................................................................................... T-2
(4) Motors ............................................................................................. T-3
1-2. Overall Control Configuration ................................................................... T-5
2. PAPER MISFEED ............................................................................................ T-6
2-1. Initial Check Items .................................................................................... T-6
2-2. Media Misfeed Displays ........................................................................... T-7
2-3. Locations of Misfeed Detection Sensors .................................................. T-7
2-4. Misfeed Detection Timing and Troubleshooting Procedures ................... T-8
(1) Paper Take-Up/Transport Misfeed ................................................... T-8
(2) Fusing/Exit Misfeed .......................................................................... T-9
3. MALFUNCTIONS/WARNINGS ........................................................................ T-10
3-1. List of Malfunctions .................................................................................. T-10
3-2. Malfunction Detection Timing and Troubleshooting Procedures .............. T-12
(1) 008: Polygon mirror motor error ....................................................... T-12
(2) 010: Fuser fan motor error ............................................................... T-13
(3) 020: H.V. abnormal .......................................................................... T-14
(4) 040: Laser error ............................................................................... T-14
(5) 080: Fuser warm up error ................................................................ T-15
(6) 100: Fuser temperature low ............................................................. T-16
(7) 200: Fuser overheat ......................................................................... T-16
4. MALFUNCTIONS RELATED TO POWER SUPPLY ....................................... T-17
4-1. Power is not Turned ON. .......................................................................... T-17
5. Miscellaneous Errors ........................................................................................ T-18
5-1. List of Miscellaneous Malfunctions ........................................................... T-18
iii
5-2. Miscellaneous Malfunction Detection Timing and Troubleshooting
Procedures ............................................................................................... T-19
(1) Unlock scanner ................................................................................ T-19
(2) [Scanner Error] Lamp Error .............................................................. T-20
(3) [Scanner Error] AFE R/W Error ........................................................ T-20
(4) [Scanner Error] Home Sensor .......................................................... T-21
(5) [Scanner Error] Motor Stall .............................................................. T-21
(6) [Printer Error] Incorrect Toner .......................................................... T-22
(7) [Printer Error] IC Read Fail .............................................................. T-22
(8) [Printer Error] IC Write Fail ............................................................... T-22
6. IMAGE QUALITY PROBLEMS ........................................................................ T-23
6-1. Troubleshooting Image Quality Problems ................................................ T-23
6-2. Initial Checks ............................................................................................ T-23
6-3. Troubleshooting for Specific Image Quality Problems ............................. T-24
(1) Image reading system: Blank or black prints ................................... T-24
(2) Image reading system: Low image density ...................................... T-25
(3) Image reading system: Foggy background or rough image ............. T-26
(4) Image reading system: Black streaks or bands ............................... T-27
(5) Image reading system: Black spots ................................................. T-28
(6) Image reading system: Blank streaks or bands ............................... T-29
(7) Image reading system: Uneven image ............................................ T-30
(8) Printer system: Blank or black prints ................................................ T-31
(9) Printer system: Blank spots ............................................................. T-32
(10) Printer system: Smears on back ...................................................... T-32
(11) Printer system: Low image density .................................................. T-33
(12) Printer system: Foggy background .................................................. T-34
(13) Printer system: Blank streaks or bands ........................................... T-34
(14) Printer system: Black streaks or bands ............................................ T-35
(15) Printer system: Offset image ............................................................ T-35
(16) Printer system: Uneven image ......................................................... T-36
7. FAX ERROR (PagePro 1390 MF only) ............................................................ T-37
7-1. Outline ...................................................................................................... T-37
7-2. Types of Error .......................................................................................... T-37
(1) STOP ............................................................................................. T-37
(2) RX T1 Time Out ............................................................................... T-37
(3) Local mechanical error/resource error ............................................. T-38
(4) Dial failure ........................................................................................ T-38
(5) TX Comm. Error ............................................................................... T-38
(6) RX Comm. Error .............................................................................. T-38
(7) Compatibility Error ........................................................................... T-38
7-3. Definition of Error Code ............................................................................ T-39
(1) The 6th digit ..................................................................................... T-39
(2) The 5th digit ..................................................................................... T-39
(3) The 4th / 3rd digits ........................................................................... T-39
(4) The 2nd / 1st digits ........................................................................... T-40
iv
GENERAL
1. SPECIFICATIONS
(1) Main Unit
Desktop
Ty p e
Original scanning system
Photo conductor type
Copying system
Copy resolution
Scan resolution
Media feed-in system
Exposure system
Developing system
Drum-charging system
Image-transfer system
Media-separation system
Fusing system
Max. original size
Media
Source Tray1 Bypass Tray
Plain paper (60 to 90 g/m
Recycled paper (60 to 90 g/m
Types
Size
Range
Thick stock (91 to 163 g/m
:
Scanning in main scanning direction with an 8-line color
:
CCD sensor, and scanning in sub-scanning direction with
unit scanning and sheet feed-through system
OPC (Organic Photo Conductor)
:
Electrostatic dry-powdered image transfer to plain paper with
:
laser
600 dpi × 600 dpi
:
1200 dpi
:
2-way system (Tray1 and Bypass Tray)
:
Unit scanning slit exposure
:
FMT (Fine Micro Toning) single-component developing
:
Rotating brush with pre-charge film
:
Roller transfer
:
Curvature separation + charge neutralizing needle
:
Heat roller
:
Up to Legal size
:
216 mm × 297 mm (8.5 inch × 11.69 inch)
(16 to 24 lb.)
(16 to 24 lb.)
(24 to 43 lb.)
Transparencies ❍❍
Label sheets ❍❍
Envelopes ❍❍
Width
Length
2
)
2
)
2
)
❍❍
❍❍
❍❍
76 mm to 216 mm
3 inch to 8.5 inch
127 mm to 356 mm
5 inch to 14 inch
G-1
Continuous copy speed
(page-to-page)
:
20 copies/minute
(full size, Letter, Text mode, 600 dpi × 300 dpi with ADF)
Continuous print speed
(1 scan, multiple copies)
Warm-up time
First-copy time
Zoom Ratios
Fixed
Var iable ×0.50 to ×4.00 (in ×0.01 increments)
Lens
Exposure Lamp
Fusing temperature
Power /Current Consumption (main unit only)
Voltage Maximum power consumption
110 V, 120-127 V 792, 864-915 W
220-240 V 990-1080 W
Power source : 110 V, 120V-127 V, 220-240 V 50/60 Hz
:
20 sheets/minute (at Letter, A4)
:
60 seconds (at a room temperature of 23 °C/
73.4 °F and at the rated voltage)
:
19 seconds or less
(full size, Letter, 600 dpi × 300 dpi with ADF)
Full size ×1.00
×0.78 (Legal to Letter)
Reduction
4 elements glass (F=7.43)
:
Cold Cathode Florescent Lamp
:
200 °C
:
×0.83 (Legal to A4)
×0.94 (A4 to Letter)
×0.97 (Letter to A4)
Main Unit Dimensions
PagePro 1380 MF
(including Document
Cover)
PagePro 1390 MF
(including ADF)
Main Unit Weight
Width....492 mm (14.7 inch)
:
Depth....465 mm (18.6 inch)
Height...410 mm (16.2 inch)
Width....492 mm (14.7 inch)
:
Depth....465 mm (18.6 inch)
Height...547 mm (21.5 inch)
14.2 kg (31.33 lb.)
:
G-2
(2) GDI Printer Function
Shared with copier
RAM
Interfaces
Printer Language
Fonts
Supported Operating
Systems
Browser Software
(3) FAX Function (PagePro 1390 MF Only)
Compatibility
Scanning Resolution
Line
Modem Speed (kbps)
Coding Method
Max. Scanning Size
Memory Capacity
Number of Stored Pages
One touch dial
Speed dial
Group dial
Broadcast
Paper Size
Edge Erase
:
USB Revision 1.1/2.0
:
GDI
:
Windows
:
Windows XP (SP1 or later)/Windows 2000 (SP3 or later)/
:
Windows Me/Windows 98 (SP1)/Windows 98 Second Edition
Internet Explorer 4.0 or later
:
ITU Super G3 (ECM*) *: Error Correction Mode
:
STD: CD 8 lines/mm x FD 3.85 lines/mm
:
Fine: CD 8 lines/mm x FD 7.7 lines/mm
Super Fine: CD 8 lines/mm x FD 15.4 lines/mm
PSTN/ PBX
:
33.6, 31.2, 28.8, 26.4, 24.0, 21.6, 19.2, 16.8, 14.4, 12.0, 9.6,
:
7.2, 4.8, 2.4
MH/ MR/ MMR
:
ADF : 216 mm x 356 mm (8.5 inch x 14 inch)
:
Flatbed Glass: 216 mm x 297 mm (8.5 inch x 11.69 inch)
3.5 MB
:
170 pages when receiving
:
(ITU-T Test Chart No. 1, resolution: STD, A4 size)
12 numbers (6 keys + shift function)
:
100 fax numbers
:
6 groups (50 stations/group)
:
50 stations
:
A4, Letter, Legal, A5, B5
:
4 mm (top, bottom, left, right)
:
G-3
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