Konica ip302 Problems with NEW IP SOFTWARE
TECHNICAL
BULLETIN
AUSTRALIA
A copy of this bulletin must be given to every Technician who services this model.
MODEL:IP-402/IP-302 No: KA-00012 DATE: FEB 16, 2000
SUBJECT: Problems with New IP Software.
Do not use the new software due to the following issues. The previous
versions of the IP software have been placed on the web in place of
the new software.
There have been reports from the field of IP's rebooting constantly after upgrading
the system software to version 4.1.2. Konica is requesting information from
locations that are experiencing this problem to help with identifying the cause of
this problem and finding a solution. As this problem does not occur with every
installation, we are requesting detailed information on the environment the controller
was installed in as well as specifics on the hardware and software configuration of
the printer and IP controller.
If you have loaded the new software and are experiencing this problem, could you
please e-mail or fax a response back (1 sheet for each IP with the problem), as soon
as possible, with the following information:
DEALER/BRANCH NAME AND CONTACT NUMBER OF IP'S UPGRADE PERFORMED ON NUMBER OF IP'S WITH REBOOT PROBLEM SPECIFIC ORDER THAT COMPONENTS WERE UPGRADED. IE (PRINTER, IP, KN)
UNDER WHAT CONDITIONS DID THE REBOOTING OCCUR? IE (FIRST TIME TURNED ON,
AFTER SENDING PS PRINT JOB, AFTER SITTING IDLE FOR 1 HR, ETC...)
PRINTER MODEL AND SERIAL NUMBER(S)PRINTER FIRMWARE VERSION PRINTER INSTALLED MEMORY KONICA MEMORY OR 3RD PARTY FINISHER -
IP INSTALLED MEMORY IP SYSTEM SOFTWARE DOES SYSTEM CONFIG TEST PRINT? -
CLIENT OS (1) CLIENT OS (2) CLIENT OS (3) -
NETWORK INTERFACE KN FIRMWARE VERSION DOES KN STATUS SHEET PRINT? -
NETWORK PROTOCOL (1) NETWORK PROTOCOL (2) NETWORK PROTOCOL (3) -
NETWORK OS (1) NETWORK OS (2) NETWORK OS (3) -
CABLE TYPE -
APPLICATION (1) - Ver.
APPLICATION (2) - Ver.
APPLICATION (3) - Ver.
PRINT DRIVER -
DOES WINDOWS TEST PAGE PRINT? -
PRINTER RESOLUTION -
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