Konica FAX 9820 User Manual

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FAX

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User’s Guide

9820

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Konica FAX 9820 User’s Manual

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DISCLAIMER

Konica Business Technologies, Inc. has made every effort to ensure that the information in this manual is complete and accurate. However, constant efforts are also being made to improve and update the product. Therefore, Konica Business Technologies, Inc. shall not be liable for errors in this manual or for any consequential damages resulting from use of this manual. The information contained herein is subject to change without notice.

CORRESPONDENCE

Konica welcomes your comments regarding the content of this manual. Mail all correspondence regarding documentation to the following address:

Konica Business Technologies, Inc. Digital Systems Solutions Group & New Product Develoment 500 Day Hill Road Windsor, CT 06095

Visit our web site: http://www.konicabt.com Manual Part No. OP-01-9820

MMM

As an Energy Star Partner, Konica Business

Technologies, Inc. has determined that this prod-

uct meets the Energy Star guidelines for energy

efficiency.

WARNING: Risk of electric shock.

Aside from replacing the toner and image drum cartridge, do not disassemble or attempt to service this unit yourself. Refer to a qualified technician for service.

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Federal Communications Commission

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Requirements for End Users

This device has been granted a registration number by the Federal Communications Commission, under Part 68 rules and regulations for direct connection to the telephone lines. In order to comply with these FCC rules, the following instructions must be carefully read and applicable portions followed completely.

1. This equipment complies with Part 68 of FCC rules. On the bottom of the equipment is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information must be provided to the telephone company.

2. The following USOC jacks may be used with this equipment: RJ11C.

3. The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive REN’s on the telephone line may result in the devices not ringing in response to an emergency call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total REN’s, contact the telephone company to determine the maximum REN for your calling area.

4. If the equipment causes harm to the telephone network, the telephone company will notify you in advance. But if

advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.

5. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service.

6. If trouble is experienced with this equipment, please contact the following for repair and/or warranty information:

Konica Business Technologies, Inc. Digital Systems Solutions Group & New Product Development 500 Day Hill Road Windsor, CT 06095

or Phone the Konica National Support Center at

1-800-825-5664 If the trouble is causing harm to the telephone network, the

telephone company may request that you remove the equipment from the network until the problem is resolved.

7. This equipment contains no user serviceable parts. Please contact your local dealer or qualified service agent.

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8. This equipment cannot be used on public coin service

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provided by the telephone company. Connection to Party Line Service is subject to state tariffs. Contact your state Public Utility Commission, Public Service Commission, or Corporate Commission for information.

9. This equipment is hearing-aid compatible.

FCC Telephone Consumer Protection Act

The Federal Communications Commission Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message, and the telephone number of the sending machine or such business, other entity, or individual.

To comply with this law, you must enter the following information in your fax unit:

■ Date and time: see page 21 for instructions on doing this.

■ Name and telephone number which identify the source of

your fax transmission: see page 23 for instructions on doing this.

Industry Canada Requirements for End Users

The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the company’s inside wiring associated with a single line individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas.

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■ Users should not attempt to make such connections

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themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

The Load Number assigned to each terminal device denotes the percentage of the total load to be connected to a telephone loop which is used by the device, to prevent overloading. The termination of a loop may consist of any combination of devices subject only to the requirement that the total of the Load Numbers of all the devices does not exceed 100.

L’etiquette du Industrie Canada identifie le materiel homologue. Cette etiquette certifie que le materiel est conforme a certaines normes de protection, d’exploitation et de securite des reseaux de telecommunications. Le Ministere n’assure toutfois pas que le materiel fonctionnera a la satisfaction de l’utilisateur.

Avant d’installer ce materiel, l’utilisateur doit s’assurer qu’ll est permis de le raccorder aux installations de l’entreprise locale de telecommunication. Le materiel doit egalement etre installe en suivant une method acceptee de raccordement. Dans certains cas, les fils interieurs de l’entreprise utilises pour un service individuel a ligne unique peuvent etre prolonges au moyen d’un dispositif homologue de raccordement (cordon prologateur telephonique interne). L’abonne ne doit pas oublier qu’il est possible que la conformite aux conditions enoncees ci-dessus n’empechent pas la degradation du service dans certaines situations. Actuellement, les entreprises de telecommunication ne

permettent pas que l’on raccorde leur materiel a des jacks d’abonne, sauf dans les cas precis prevus par les tarrifs particuliers de ces entreprises.

Les reparations de materiel homologue doivent etre effectuees par un centre d’entretien canadien autorise designe par le fournisseur. La compagnie de telecommunications peut demander a l’utilisateur de debrancher un appareil a la suite de reparations ou de modifications effectuses par l’utilisateur ou a cause de mauvais fonctionnement.

Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise a la terre de la source d’energie electrique, des lignes telephoniques et des canalisations d’eau metalliques, s’il y en a, sont raccordes ensemble. Cette precaution est particulierement importante dans les regions rurales.

■ Avertissement: L’utilisateur ne doit pas tenter de faire ces raccordements lui-meme; il doit avoir recoursa un service d’inspection des installations electriques, ou a electricien, selon le cas.

L’indice de charge (IC) assigne a chaque dispositif terminal indique, pour eviter toute surcharge, le pourcentage de la charge totale qui peut etre raccordee a un circuit telephonique boucle utilise par ce dispositif. La terminaison du circuit boucle peut etre constituee de n’import quelle combinaison de dispositifs, pourvu que la somme des indices de charge de l’ensemble des dispositifs ne depasse pas 100.

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Federal Communications Commission

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Radio Frequency Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

■ Reorient or relocate the receiving antenna.

■ Increase the separation between the equipment and the

receiver.

■ Plug the unit into an outlet on a circuit different from that to which the receiver is connected.

■ Consult the dealer or an experienced radio television technician for help.

A properly shielded interface cable must be used in order to ensure compliance of this equipment with FCC regulations.

Changes or modifications not expressly approved by Konica Business Technologies, Inc. may void your authority to operate this device.

Industry Canada Radio Interference Statement

This Konica Business Technologies, Inc. apparatus complies with Class B limits for radio interference as specified in the Industry Canada Radio Interference Regulations.

Industrie Canada Déclarations concernant les interférences radio

Cet appareil Konica Business Technologies, Inc. est conforme aux critères établis par la Classe B en ce qui concerne les interférences radio, tel que spécifié par le Industrie Canada dans les Règlements relatifs aux interférences Radio.

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Safety

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Installation HintsInstallation Hints

Installation Hints

Installation HintsInstallation Hints

■ Install your Konica FAX 9820 in a dust-free location away from direct sunlight.

■ Do not plug your machine into a power source shared by equipment

which produces electrical noise (i.e., air conditioners, etc.).

■ Leave electronic adjustments to authorized service personnel.

■ The LINE terminal connects your fax machine to a standard

telephone line. To avoid damage to your telephone system or to the unit, do not plug your fax machine into anything other than a standard RJ-11C jack.

■ Your machine is intended to be grounded electrically and is equipped

with a three-wire grounded power cord. For your safety, do not attempt to defeat your power cord’s grounding plug.

■ The power outlet should be located near the equipment and should

be easily accessible.

■ The TEL port on the back of the unit is only suitable for 2-wire

devices. Not all standard telephones will respond to incoming ringing when connected to an extension socket.

■ This equipment may not necessarily provide for the effective hand-

over of a call from a telephone connected to the same line.

Operation and Maintenance

■ Use a dry cloth to clean the control panel and the main body of the unit.

■ Aside from replacing the toner and image drum cartridge, do

not disassemble or attempt to service this unit yourself. Refer to a qualified service agent.

■ Pull out the AC plug before trying to remove any objects that may

have fallen into the machine.

■ If the unit becomes physically damaged, disconnect the power cord

immediately and arrange for its repair or disposal.

■ When relocating your Konica FAX 9820, always disconnect the

telephone line before disconnecting the power cord, then reconnect the power cord first.

■ This unit is not intended to be used in parallel with any other

telephone devices.

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Toner Cartridge and Image Drum Unit Handling

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Emergency First Aid

■ Leave unused toner cartridges and image drum units in their

packages until needed. When replacing a toner cartridge or image unit, re-use the packaging to dispose of the old toner cartridge or image drum unit.

■ Do not expose these components to light for more than five minutes.

Never expose the green drum (inside the image drum unit) to direct sunlight.

■ Always hold the image drum unit by the ends—never by the middle.

Never touch the surface of the green drum inside the image drum unit.

■ Exercise care when removing the toner cartridge. Do not let it touch

your clothing or porous materials. The toner powder causes permanent stains.

■ Small amounts of toner spilled on skin or clothing can be readily

removed with soap and cold water. Using heated water will make removing the stain much more difficult.

■ EYE: Flush eyes with plenty or water. If symptoms occur, get medical

attention

■ SKIN: Wash with water and mild soap

■ INGESTION: Wash out mouth with water. Drink one or two glasses of

water. If symptoms occur, get medical attention.

■ INHALATION: Remove victim to fresh air. If symptoms occur, get medical attention.

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Contents

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Introduction .......................................................................... 1

Features ............................................................................... 1

Konica FAX 9820 Features .............................................. 2

Product Options.................................................................... 2

Component Identification.................................................... 4

What You Should Receive ................................................... 4

Components ......................................................................... 5

Control Panel........................................................................ 7

Control Panel Keys and Indicators....................................... 8

The One Touch Keypad .....................................................11

Using the One Touch Keys for Dialing ............................11

Using the One Touch Keys for Selecting

Functions and Programming ....................................... 11

Signal Tones.......................................................................13

Installation .......................................................................... 14

Getting Started ................................................................... 14

Where to Install Your Machine ........................................ 14

Unpacking...........................................................................14

Setting Up Your Konica FAX 9820..................................... 15

Install the Document Stacker...........................................15

Remove the Protective Sheet.......................................... 15

Install the Toner Cartridge............................................... 16

Connect to the Telephone Line ....................................... 17

Option: Installing an External Handset ............................17

Connecting an External Telephone or

Answering Machine..................................................... 19

Connect Power ................................................................19

Loading Paper .................................................................... 20

Setting the Date and Time ................................................. 21

Setting the Answering Mode .............................................. 22

Answering Mode Options ................................................ 22

Changing the Answering Mode ....................................... 23

Setting the Fax Identification .............................................. 23

Setting the Language ......................................................... 25

Setting the Forwarding Number ..........................................25

Connecting to a PBX .......................................................... 26

Copying............................................................................... 27

Making Copies.................................................................... 27

Using the Manual Paper Feeder ..................................... 28

Faxing: Dial Directories ..................................................... 30

Programming One Touch Keys.......................................... 30

One Touch Parameters ................................................... 31

Chain Dialing ................................................................... 32

Programming Auto Dial Numbers ...................................... 32

Programming Groups ......................................................... 33

Faxing: Basic Operations.................................................. 35

Preparing Documents for Faxing ....................................... 35

Guidelines........................................................................ 35

Document Size ................................................................ 35

Multiple Page Documents................................................ 35

Loading Documents............................................................36

Sending a Fax to a Single Location ................................... 37

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Search Key Dialing .......................................................... 37

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Real-Time Dialing ............................................................38

Redialing.......................................................................... 38

Confirming Results .......................................................... 38

Stopping a Transmission .................................................38

Shortcut Fax Number Programming .................................. 38

Receiving Faxes Manually ................................................. 39

Receiving Faxes in Memory............................................... 40

Memory Reception Mode [MEM]..................................... 40

No Paper Reception ........................................................ 40

Cancelling Messages Stored in Memory......................... 40

Rejecting Unsolicited Fax Messages—Closed

Network Option.................................................................40

Power Failures and Memory .............................................. 41

Using Voice Request.......................................................... 41

To Initiate a Voice Request ............................................. 42

To Answer a Voice Request............................................ 42

Faxing: Advanced Operations .......................................... 43

Sending a Fax at a Later Date and Time........................... 43

Sending a Delayed Fax From

the Document Feeder ................................................. 43

Sending a Delayed Fax From Memory ........................... 44

Canceling a Delayed Transmission................................. 45

Sending a Fax to Multiple Locations

(Broadcasting) ...................................................................45

Sending a Confidential Fax ................................................ 46

Receiving Confidential Faxes............................................. 47

Creating a Confidential Mailbox.......................................47

Changing Your Password or Closing

a Mailbox ....................................................................... 48

Printing a Confidential Message.........................................49

Relay Broadcasting ............................................................ 49

Relay Initiating Station..................................................... 49

Relay Key Station ............................................................50

Relay Broadcast Report .................................................. 50

Initiating a Relay Broadcast............................................. 50

Polling................................................................................. 51

Setting Your Machine to be Polled .................................. 51

Polling Documents from Other Fax Machines................. 52

Bulletin Polling .................................................................... 52

Opening a Personal Box for Polling ................................ 52

Loading a Document ....................................................... 53

Dual Access........................................................................53

What You Can Do While Sending a Fax ......................... 53

What You Can Do While Receiving a Fax ...................... 53

What You Can Do While Making Copies ........................ 54

Customizing Your Konica FAX 9820 ................................ 55

Customizing Features and Operations............................... 55

Viewing Your Current Settings ........................................ 55

User Function Settings ....................................................... 55

User Function Settings List..............................................55

Setting Distinctive Ring.................................................... 57

Changing Your User Function Settings ........................... 60

Dial Parameter Settings ..................................................... 60

Dial Parameter Settings List............................................ 60

Changing Your Dial Parameter Settings ......................... 61

Service Function Settings................................................... 62

Service Function Settings List ......................................... 62

Fax Reports ........................................................................ 63

Understanding Reports ...................................................... 63

Message Confirmation Report (MCF) ............................. 63

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Printing a Message Confirmation Report

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Manually ......................................................................... 63

Broadcast Entry Report ................................................... 64

Confidential Reception Report.........................................64

Printing Reports.................................................................. 64

Activity Report .................................................................... 64

Broadcast Confirmation Report (MCF)............................ 65

Phone Directory............................................................... 65

Configuration Report ....................................................... 65

Power Outage Report...................................................... 66

Codes Used in Reports ......................................................66

Result Codes ................................................................... 66

Communication Codes .................................................... 66

Problem Solving................................................................. 67

Clearing a Document Jam.................................................. 67

Clearing a Paper Jam ........................................................ 67

Printing a Cleaning Page....................................................70

Replacing the Toner Cartridge ........................................... 70

The “Change Drum Soon” Message ..................................73

Replacing the Image Drum Cartridge ................................ 73

Resetting the Drum Counter .............................................. 75

Display Panel Messages ....................................................75

Normal Display ................................................................ 75

Error Messages ............................................................... 76

Reading the Print Counters................................................ 77

Problem Checklist...............................................................78

Service and Support........................................................... 80

Your Dealer ..................................................................... 80

The Customer Information System..................................80

Faxable Facts .................................................................. 80

on the Internet ................................................................. 80

Specifications..................................................................... 81

Index.................................................................................... 82

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Introduction

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Thank you for purchasing this Konica FAX 9820 machine, which uses advanced LED technology to transfer faxed and copied images to plain paper quickly and sharply. The optional PC interface allows this unit to function as a 600 dpi class printer for your computer as well.

Features

The Konica FAX 9820 includes these features:

■ Year 2000 compliant: all years are recorded in four

digits.

■ Advanced memory management: memory is freed

up as pages are sent for more efficient transmission of long documents.

■ A search feature to allow you to look for pre-

programmed telephone numbers by name.

■ Personal boxes for confidential reception/transmis-

sion and bulletin polling.

■ Automatic redial and page re-transmission when a

telephone number is busy or when problems occur in communication.

■ Advanced transmission and reception features,

including delayed transmission, transmission to multiple locations, relay broadcast initiate, and polling.

■ Advanced memory transmission and reception

features, including automatic reception into memory.

■ Reports to help you keep track of your Konica Fax

operations and settings.

■ Advanced memory transmission and reception

features, including automatic reception into memory.

■ High-speed scanning of original documents while

dialing, so your fax is ready to send as soon as connections are made.

■ Photo (halftone) transmission in up to 64 shades

of gray.

Introduction 1

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■ An advanced dual access feature, which allows

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you to load and prepare multiple doucments for transmission while your Konica Fax is sending or receiving another message.

■ A manual paper tray to let you load a different type

of paper while making copies.

■ A closed network feature to let you limit who can

send faxes to your machine and whom your machine can send faxes to.

■ A convenience copy feature that lets you make up

to 99 sorted copies of an original document.

Konica FAX 9820 Features

■ 30 One Touch keys.

■ 99 Auto Dial numbers.

■ 20 groups.

■ 16 mailboxes for confidential reception.

■ Fax communication at up to 33,600 bits per

second.

■ 2.5 MB of built-in memory.

■ A fax forwarding feature that lets your machine

receive messages into memory and automatically forward the messages to another remote fax machine

Product Options

See page 82 for ordering information.

■ PC Interface Kit lets you connect your Konica

FAX 9820 to your PC for added versatility. Contact your local Konica dealer for details.

■ Non-battery backup memory expansion cards

add to existing storage capacity.

1 MB card adds capacity to store up to 80 pages. 2 MB card adds capacity to store up to 160

pages.

■ Battery backup memory expansion cards

replace existing storage capacity with memory that preserves information when power is turned off or interrupted.

1.5 MB card provides total capacity to store up to 120 pages.

2.5 MB card provides total capacity to store up to 200 pages. 4 MB card provides total capacity to store up to 320 pages.

■ Handset with cradle connects directly to your

Konica Fax and works exactly like a telephone.

■ Second Paper Tray adds an additional capacity of

500 sheets. When the main tray runs out, your Konica Fax automatically switches to the second tray for uninterrupted printing.

2 Introduction

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Component Identification

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What You Should Receive

Power Cord

Document Stacker

Handbook & Quick Start Guide

Component Identification

Konica FAX 9820

Toner Cartridge

Telephone Cord

Image Drum Unit (inside unit)

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Components

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Document Stacker

Holds your original

documents after they are

faxed or copied

Display Panel

Shows status of machine

and faxes in progress.

Numeric Keypad

Use to enter phone numbers,

auto dial numbers, or

information programmed into

the machine.

Document Guides

Adjust these guides to the page width of the documents that are

to be copied or faxed.

Power Switch

Press I to turn on, O to turn off.

One Touch Keypad

Use for preprogrammed one touch dialing or for setting functions.

Paper Path Icon

Load documents here face down.

Document Table

Covers the copy stacker and holds original documents to be faxed or copied.

Document Table Extension

Flips out to support longer documents.

Front Panel

Gives you access to the manual paper feeder. This allows you to bypass the paper tray and feed a different type of paper directly into the machine.

Paper Tray

Holds up to 250 sheets of paper.

Paper Indicator

Shows how much paper is

left in the paper tray.

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Components

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Back Cover

Open this cover to expose expansion slot

to install the optional memory expansion

board and PC interface.

LINE Jack

Jack for connecting to an outside

telephone line.

TEL 1 Jack TEL 2 Jack

Jacks for connecting to an optional

handset, external phone, or answering

machine.

AC Power Inlet

Plug the supplied AC power cord into this inlet.

LED Printhead

This black bar writes received or

copied images onto the image drum.

You should clean this bar each time

you change the toner cartridge.

Image Drum Cartridge

The image drum cartridge contains

the green photosensitive drum

which receives images from the

LED print head and transfers them

to the printing paper.

Toner Cartridge

This black cylinder, installed inside the image drum cartridge, contains the black powder that forms the image on the paper. You need to install a new toner cartridge when the REPLACE TONER CART message appears on the display.

6 Introduction

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Control Panel

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Introduction 7

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Control Panel Keys and Indicators

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1 Display Panel: Refer to this display for instructions

and information while your Konica Fax is performing operations or while you are entering information or changing settings.

2 Copy key: After loading a document, press this

key to make a copy. When no documents are loaded, press this key once to display a Message Confirmation Report about your last transmission on the LCD Display Panel, and a second time to receive a printed report. You can also use the Copy key to program a manually entered fax number into a One Touch key or Auto Dial number—see page 38 for details.

3 Hyphen key: When programming One Touch keys

and Auto Dial telephone numbers, use this key to tell your Konica Fax to pause briefly before it dials the rest of the telephone number.

4 Search key: The One Touch keys and Auto Dial

numbers can be programmed to have a name or location ID associated with their telephone numbers. Using this key by itself or in combination with the numeric keypad, you can search for these numbers alphabetically. You can also use the Search key to search for unassigned One Touch keys and Auto Dial numbers.

5 Auto Rec key: Use this key to switch your

machine's answering mode. The answering mode controls how your fax machine answers incoming calls and receives faxes. The display will always indicate your current selection. See “Setting the Answering Mode,” page 22, for more infor mation about the answering modes available.

6 Select Function key: Use this key to activate your

machine’s advanced transmission and reception functions, to obtain reports and to star t programming functions. To select a function, press the Select Function key, then press the One Touch key labeled with the function you want to use. While programming or selecting other functions, pressing the Select Function key a second time takes you directly back to your fax machine’s standby mode.

7 Auto Dial key: Auto Dial numbers are abbreviated

numbers for rapid dialing. Rather than dialing the entire telephone number, you can enter a 2-digit Auto Dial number instead. You can also use the Location IDs (names) associated with Auto Dial numbers to search for these locations by name using the Search key.

8 Redial key: Press this key to manually redial the

last number dialed.

8 Introduction

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9 Hook/V. Request key: Press this key to open a

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telephone line for manual dialing. You can hear the dialing through your fax machine’s speaker.

If you have an optional telephone handset or external telephone connected to your Konica Fax, you can also use this key to initiate or answer a request for voice communication during a fax communication. Press this key while transmitting to signal the operator at the other fax machine that you want to hold a conversation at the end of your transmission or after reception of any page has been completed. To answer a voice request, press this key after lifting your telephone handset.

10 One Tou ch ke ypad: Each of the keys on this ke ypad

can be programmed with a fax n umber. You can dial this number by pressing the corresponding key. See page 11 for details. The keys are also used to control and program fax functions.

One Touch labels: After programming a location into a

One Touch key, write the location’s name on the One Touch label. Lift off the plastic cover above the One Touch label, use a pencil to write in the name, then replace the cover.

12 Numeric keypad: When dialing, these 12 keys work

just like the keypad on a telephone. Also, use the keypad to enter numbers, letters and other characters while programming functions or information. After pressing the Search key, use the numeric keypad to alphabetically search for the names of locations programmed into your Konica Fax.

13 */Tone key: If your Konica Fax is set to pulse

dialing, this key allows you to switch from pulse to tone dialing during your current call. You can also use this key while programming to create numbers with mixed pulse-then-tone operation.

14 0/Unique key: When dialing, use this key to enter a

zero. When programming your Sender ID or a Location ID, you can use this ke y to enter a variety of unique characters, including: ! # & ‘ ( ) * + , - . / : ; = ? · ä ß ñ ö ü Æ Å Ø æ å ø.

15 Transmit Resolution/Yes3key: After you load a

document, use this key to change the transmission resolution used. Use STD for standard originals, FINE and EX.FINE for detailed or small print originals, and PHOTO for originals that include colors or many shades of gray.

Use this key also as the Yes 3 key when making selections or to move your cursor to the left while entering information.

16 Type of Original/No4 key: Use this key to select

the document contrast after you load a document for transmission. Use LIGHT for originals that are too light, NORMAL for documents with good contrast, and DARK for originals that are too dark.

Use this key also as the No

key when making selections or to move your cursor to the right while entering information.

Introduction 9

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17 Alarm indicator: This indicator glows red and an

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alarm sounds to notify you of any problem that occurs. Check the display panel for an explanation of the problem. To turn the alar m indicator off, press the Stop key and correct the problem.

Stop key: This key cancels the operation currently

in progress and turns off the Alarm Indicator. After loading paper, installing a new toner car tridge, or correcting an alarm condition, press this key to turn off the Alarm Indicator. While you are programming, pressing the Stop key takes you back step-by-step through the programming functions you have already selected.

19 Start key: Press this key to initiate the operation

indicated on the display or to confirm information you have entered into the display.

20 Plus key: In addition to its function as a program-

mable One Touch key, this key is used for chain dialing, which allows you to dial a number using any combination of One Touch keys, Auto Dial numbers, and the numeric keypad. When programming a chain dial number into a One Touch key or Auto Dial number, press the Plus key at the end of the first part of the number to indicate that this is a chain dial number. See page 32 for details.

• On the Konica FAX 9820, the Plus key is One Touch key 13 and 28.

21 Space key: Use this key on the One Touch Keypad

to enter spaces while programming. Unlike the Pause and Hyphen keys, spaces are used for easier reading only and have no effect on dialing.

• On the Konica FAX 9820, the Space key is One Touch key 14 and 29.

22 Pause key: Use this key on the One Touch keypad

to enter automatic 3-second pauses in dialing when programming telephone numbers. Pauses in telephone numbers are marked by a “P” symbol.

• On the Konica FAX 9820, the Pause key is One Touch key 15 and 30.

10 Introduction

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The One Touch Keypad

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The One Touch keys are your machine’s most important tool. Use them for quick, one-touch dialing, and to access most functions and programming options.

Using the One Touch Keys for Dialing

To use a One Touch key for dialing, just press the appropriate One Touch key. For each key, you can program up to two telephone numbers: a primary number, which will always be dialed first, and an optional alternate number which will be automatically dialed if the first number is busy or if there is no answer. You can also use the Search key to find locations programmed into One Touch keys.

Using the One Touch Keys for Selecting Functions and Programming

One Touch Keys available:

• The Konica FAX 9820 has keys 1– 15 available on the main One Touch panel, and keys 16–30 available beneath the main One Touch panel.

To access One Touch keys 16–30 on the Konica FAX

9820:

• Lift up the main One Touch keypad by the latch (on the left side of the cover). This lets you use keys 16–30.

• When you’re finished, close the keypad to continue normal operation and programming.

Use One Touch keys 1–10 for selecting special transmission and reception functions, for obtaining reports, and for quick access to programming functions.

To select a function: 1 Press the Select Function key. 2 Press the corresponding One Touch key.

1/Delayed TX key: Use this key to send a fax at a

later time and date which you specify (within three

days). See page 43.

2/Broadcast Feeder TX key: Use this key to send

a fax to multiple locations (page 45) or to switch

Introduction 11

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from memory to the document feeder when

HOME

preparing to send a fax.

3/Confidential TX key: Use this key to send a con-

fidential document to a mail box (a secure memory storage area) in the receiving fax machine. See page 46.

4/Relay Initiate TX key: Use this key to set up a relayed fax transmission. During a relayed fax transmission, your machine initiates the transmission by sending a document to a second fax machine, which then broadcasts the message to a number of other fax machines. See page 49.

5/Polling key: When a document is loaded on the document tray, use this key to set your machine to wait for another fax machine to call and request the document to be sent (polling transmission). When no document is loaded, use this key to call another fax machine and request it to send the documents loaded into it (polling reception). See page 51.

6/Report Print key: Use this key to print reports or phone lists manually. See the “Reports” chapter for details.

7/Counter Display key: Your Konica FAX 9820 keeps track of the number of pages it has printed and scanned. Use this key to check the print and scan counters. It can also be used to reset the drum counter after replacing the image drum unit

(this feature is available only when the “CHANGE DRUM SOON” message displays).

8/Location Program key: Use this key to program

One Touch keys, Auto Dial numbers and groups. See the “Dial Directories” chapter.

9/User Program key: Use this key to program iden-

tification information, to set the clock, and to change function and dial parameter settings.

10/Message Print From Memory key: Your Konica FAX 9820 is set to receive messages into memory and not print them when it runs low on toner. Using this key you can force messages to print, although print quality may be poor because toner is low. This key is also used to print confidential fax messages received into mailboxes in the memory of your machine (page 49).

When no messages are in memory, use this key to print a cleaning page to clear accumulated toner

12 Introduction

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from the image drum. See page 70.

HOME

Signal Tones

Your Konica FAX 9820 makes a number of sounds to inform you of specific conditions.

Key Select tone: This is a short beep that occurs each

time you press a key.

Error tones: If you press a wrong or inappropriate key,

your machine emits three short beeps. If it experiences a problem during communications, it emits three long beeps. Press the Stop key to turn the error tone off, then print a Message Confirmation Report to check the source of the problem—to do this, press the Copy key twice with no documents loaded.

Voice Request tone: During a fax session, either

you or the person at the remote fax machine may initiate a voice request. When the person at the remote machine either initiates or answers your voice request, your Konica FAX 9820 emits a repetitive warbling sound.

End of Session tone: At the end of every successful

fax session, your machine emits a short beep to inform you that there were no errors or problems in the communication.

Off-Hook Alarm tone: If it is equipped with the optional

handset, and if the handset is left off the hook, your Konica FAX 9820 emits an intermittent warbling sound. To turn off the sound, hang up the handset and press the Stop key.

Introduction 13

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Installation

HOME

Getting Started

To install your new Konica FAX 9820, follow the instructions from Unpacking to Setting the Fax Identification. You must complete these steps for your machine to operate properly.

If you have purchased an option package for your Konica Fax, refer to the documentation you received with that option for installation instructions.

Where to Install Your Konica Fax

■ Place your Konica Fax in a dust-free location away

from direct sunlight.

■ Allow several inches on each side of the machine

to ensure adequate ventilation.

■ Make sure that both power and telephone outlets

are available nearby.

■ Choose a location where the relative humidity is

between 20% and 80%, and where the temperature is between 50°F (10°C) and 92°F (32°C).

Unpacking

Before you begin, be sure that all the items listed below are included in your package.

■ Konica FAX 9820

■ Toner cart ridge (wrapped)

■ Image drum cartridge (inside machine)

■ Power cord

■ Telephone line cord

■ Document stacker tray

■ User's Guide

Refer to the illustrations in the Component Identification chapter.

Note: If any items are missing, contact your dealer immediately. Keep your packing materials and carton in case you ever need to ship or transport the unit.

14 Installation

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Setting Up Your Konica FAX 9820

HOME

Install the Document Stacker

Slip the document stacker indents over the tabs on the rear of the unit so that they click into place.

Remove the Protective Sheet

1 Lift up the document table.

2 Press in the cover release buttons on the side of the copy

stacker until it clic ks open. Lift up the stacker .

3 Take out the image drum cart ridge.

4 Remove the protective sheet. Be careful not to

touch the green surface of the drum.

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5 Replace the image drum car tridge.

HOME

2 Unwrap the toner cart ridge and gently shake it to

distribute the toner. Then carefully peel the tape from the bottom of the toner cart ridge.

Install the Toner Cartridge

1 Remove the sponge and discard.

Warning: Be careful when handling the toner cartridge. Do not let toner spill on your clothing or other porous materials. If you experience any problems with toner, see the Safety chapter at the beginning of this handbook.

3 With the ridged side facing up and the blue lever

on your right, insert the toner car tridge into the image drum unit, left end first.

4 Push the lever forward to secure the cart ridge.

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5 Close the copy stacker—push down until you hear

HOME

both sides click into place.

6 Close the document table.

Connect to the Telephone Line

Insert one end of the telephone cord into the LINE jack in the back of the machine, and the other end into your wall telephone jack.

LINE jack

Tip: Now, you can connect either an external telephone or the external handset option for your Konica Fax. See the instructions that follow.

Option: Installing an External Handset

If you purchased an external handset option with your Konica FAX 9820, follow these instructions to install it.

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1 Using the supplied scre w, connect the handset cradle

HOME

to its base.

3 Plug one end of the handset cord into the handset

and the other end into the jack on the front of the cradle. Place the handset in the cradle.

4 Inser t the supplied telephone cord into the jack

located on the back of the cradle.

2 Position the handset cradle on the left side of the

Konica Fax.

5 Feed the telephone cord from the back of the cradle

through the cable run located on the back of the Konica FAX 9820.

Feed cable here

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6 Inser t the end of the cord into the TEL 1 or TEL 2

HOME

jack on the back of the Konica Fax.

Tel 1, Tel 2

Note: The two TEL jacks are provided to allow you to connect both an external handset and an answering machine.

Connecting an External Telephone or Answering Machine

Important Note: Any external telephone or answering

machine connected to the Konica FAX 9820 must be FCC and CSA approved.

Insert one end of the telephone cord into the TEL 1 or TEL 2 jack on the back of the Konica Fax, and the other end into the jack in your external device.

To connect both an answering machine and a telephone, first connect your answering machine to your Konica fax, then plug your external telephone’s cord into the telephone jack on your answering machine.

Note: You must have the TAD mode feature turned on for an answering machine to work with your Konica Fax. See Setting the Answering Mode, page 22.

Connect Power

1 Make sure the power switch is off.

2 Plug the power cord into the back of the unit.

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3 Plug the other end into a

HOME

grounded

AC power outlet.

4 Turn on your Konica FAX 9820. After the unit warms

up, the time and current answering mode appear on the display. Your machine is now in standby mode, ready to send or receive faxes.

Time: 2:35 PM

Answer mode

1 Pull the paper tray out of the machine.

14:35 [FAX]

Loading Paper

Your Konica FAX 9820 can hold up to 250 sheets of standard-weight (20 lb.) paper. For best results, use paper specially made for laser printers or photocopiers. It can use letter, legal, and A4 size paper.

Your machine automatically reduces the vertical length of the page images it receives to fit on the paper loaded in it, down to 75% of the original length. For example, if you are receiving a document created originally on legal-size paper, yo ur machine can reduce the received pages to fit on letter or A4 paper.

Note: Your Konica FAX 9820 is set at the factory to use letter size paper. To use a different paper size, change the 1’ST PAPER SIZE user function setting to match your new paper size. See page 58 for instructions.

2 Adjust the paper guides to the width of your paper.

3 If necessar y, lift and adjust for the length of your

paper.

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4 If you are using legal-size paper, pull out the

HOME

extension at the back of the paper tray.

5 Remove the paper from its wrapper (up to 250

sheets). Note the “print side” notice printed on the label. Fan the paper.

7 Replace the paper tray. Push it forward until it

locks.

6 Load the paper into the paper tray, p rint side down.

Note: Be sure the paper is under the tabs on the sides of the tray. Do not fill past the Paper Full mark. If necessary readjust the guides for a snug–but not tight–fit.

Setting the Date and Time

1 Press the Select Function key. 2 Press the 9/User Program One Touch key located

on the OneTouch keypad.

3 On the numer ic keypad, press 3. The display

shows 3:CLOCK ADJUSTMENT.

4 Press the Yes 3 key. The display shows the

currently set date and time.

5 Using the numeric keypad, enter the new date

(month/day/year) and time in 24-hour format—8:00

AM is 08:00; 8:00 PM is 20:00. 6 Press the Yes 3 key to confirm your entry. 7 Press the Select Function key to finish.

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Setting the Answering Mode

HOME

The answering mode determines how your Konica fax handles incoming fax and voice calls. The standby display shows the current answering mode.

Answering Mode Options

The answering mode you choose depends on how you use your fax machine and what telephone equipment is connected to it. Read through the mode descriptions below, then follow the instructions to change to the mode that best fits your needs.

Manual Receive mode [TEL]: If you use the same

line for both fax and telephone calls and the majority of your incoming calls are telephone calls, then the TEL answering mode is your best choice. Each time someone calls, your machine rings like a telephone—it does not automatically answer. You can answer from either an external handset or telephone connected to your Konica Fax. If you pick up the handset and hear fax tones, press the Start key to receive the fax. If you do not answer the phone and someone tries to send you a fax message, your machine will not accept it.

Auto Receive mode [FAX]: If your machine is con-

nected to a telephone line reserved only for fax communications, use the Auto Receive mode. Your Konica Fax assumes all incoming calls are fax messages and automatically receives them.

Telephone/Fax Auto Switch mode [T/F]: When in-

coming calls are a mixture of fax and telephone

calls, your best choice is the Telephone/Fax

mode. In this mode, your machine detects whether

the incoming call is a fax or voice call. When the

call is from another fax machine, your machine

switches to fax mode and automatically receives

the message. When the call is a voice call, your

machine rings like a telephone. If you do not an-

swer within 35 seconds, your Konica FAX 9820

switches back to fax mode to allow the calling

party to send a fax manually.

Telephone Answering Device mode [TAD]: Use

this mode if you have connected an answering

machine to your Konica FAX 9820. Like

Telephone/Fax mode, the Telephone Answering

Device mode detects whether an incoming call is

a fax or voice call. If it is a fax call, your machine

receives the fax. If it is a voice call, your machine

rings just as it does in Manual Receive mode. If

no one answers the call, your answering machine

activates, allowing the calling party to leave a

message. If you set the Remote Receive user

function (page 59), the caller can send a fax at

any time during or after the recorded message by

using their keypad to enter the remote receive

number you have programmed. This number

activates fax reception. Add something like this to

your answering machine message: “To send a fax

now, press XX [the programmed number].”

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Memory Receive mode [MEM]: When set to this

HOME

mode, your machine stores received faxes in memory and does not print them out immediately. See page 40 for details

Fax Forwarding mode [FWD]—

only:

When set to this mode, your Konica Fax

Konica FAX 9820

receives all fax messages into memory, and then automatically resends them to the forwarding number you have programmed into the machine. See page 25 for details on how to set the forwarding number. This mode is available only if a forwarding number has been programmed.

PC mode [PC]: Use this mode if you have the optional PC interface installed in your Konica FAX 9820 and want to store incoming faxes on your computer’s hard disk instead of printing immediately. If your computer is off or not functioning, your machine acts as a standalone fax machine and prints any incoming faxes.

Changing the Answering Mode

1 Press the Auto Rec key. A description of your

current selection displays.

2 Press the Auto Rec key again. Your Konica Fax

switches to the next setting.

3 Continue pressing the Auto Rec key until the

selection you want appears on the display. After a short pause, your machine returns to standby mode displaying the new setting.

Setting the Fax Identification

Fax machines must accurately identify the sender and

the telephone number of the sending fax machine on

each page of every fax they send.

Programming this

information into your Konica Fax is required by law

Sender ID: This is a descriptive title that identifies

the sender—usually the location of your Konica

FAX 9820 or the name of your company or office

and the machine’s number. It is printed at the top

of every fax you send. You can enter up to 32

characters. The first 16 characters of your Sender

ID will also be used as your Personal ID. This

Personal ID appears on the displays or reports of

other fax machines you communicate with.

TSI/CSI: This is the telephone number of your

Konica Fax; it appears on the displays of other

non-Konica fax machines you communicate with.

Call Back Number: This is a telephone number

(not a fax number) which the operator of the

remote machine can use to reach you. If you use

the voice request function (see page 41) while

communicating with another fax machine and no

one is there to answer, your machine automatically

sends a cover letter with a call back message.

The message is printed on a separate sheet with

the message “Please call back” and a telephone

number where you can be reached—the number

entered here.

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To program your Fax ID:

HOME

1 Press the Select Function key. 2 Press the 9/User Program One Touch key. The

display shows 1:FUNC. PROGRAMMING.

3 On the numer ic keypad, press 4. The display

shows 4:SYSTEM DATA PRG.

4 Press the Yes § key. The display shows NO=<TSI/

CSI>, ID=<SENDER ID>.

5 After the display clears, enter the full telephone

number of your machine using the numeric keypad.

Note: use the Hyphen key to enter a “+” character for international numbers, and use the Space One Touch key to enter spaces.

6 Press the Start key to save your entr y. 7 Enter your Sender ID. This is a descriptive title up

to 32 characters long. Refer to the instructions below.

To Do This Use

Enter numbers Numeric keypad (press once)

Enter spaces 14/Space One Touch key

Enter hyphens Hyphen key

Enter alphabet characters Locate the character you want on the

Enter a unique character Press the 0/Unique key repeatedly until

Enter two successive Press the No 4 key to move to the

letters/numbers using next character

the same key

Move the cursor to Yes 3 and No 4 keys

make corrections

numeric keypad. Press that key repeatedly until the character appears on the display

the character you want appears on the display. The following characters are available: ! # & ‘ ( ) * + , - . / : ; = ? · ä ß ñ ö ü Æ Å Ø æ å ø

8 Press the Star t key to save your entry. The

display shows NO=<CALL BACK NO.>. 9 After the display clears, use the numeric keypad

to enter the telephone number for call back

messages. Enter up to 20 characters.

Tip:

Use the 14/Space One Touch key to enter spaces.

10 Press the Start key to save your entry. 11 Press the Select Function key to finish.

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Setting the Language

HOME

Your Konica FAX 9820 comes with two languages installed—English and Spanish, French or Portuguese, depending on where you bought your unit—which appear on the display and in reports. Follow the instructions below to

switch languages. 1 Press the Select Function key. 2 Press the 9/User Program One Touch key. The

display shows 1:FUNC. PROGRAMMING. 3 Press the Yes3 key. The display shows

FUNCTION NO. [ ]

ENTER 01-23. 4 Using the numer ic keypad, enter 15. The display

shows USER LANGUAGE.

5 Press the No

key to switch to the other

installed language. 6 To accept the language change, press the Yes 3key. 7 Press the Select Function key to finish.

Setting the Forwarding Number

For Konica FAX 9820 only.

When your Konica Fax 9820’s answer ing mode is set to Fax Fo rwarding [FWD], it receives fax messages into memory and

then automatically resends it to another location— a useful feature if you are travelling. You must program a forwarding number before you can set

the 9820 to Fax Forwarding mode. 1 Press the Select Function key. 2 Press the 9/User Program One Touch key. The

display shows 1:FUNC. PROGRAMMING. 3 Using the numeric keypad, press 6. The display

shows 6:FORWARDING NO. PRG. 4 Press the Yes 3key. the display shows

=NO=<FORWARDING NO.>. 5 After the display clears, enter the fax number you

want your messages forwarded to.

To Do This Use

Enter numbers Numeric keypad (press once)

Enter spaces Space One Touch key

Enter hyphens Hyphen key

Enter pauses (i.e., to wait Pause key

for long distance or

outside lines

Move the cursor to Yes 3 and No 4 keys.

make corrections.

6 Press the Star t key to save your entry. 7 Press the Select Function key to finish.

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Connecting to a PBX

HOME

A PBX (Private Branch Exchange) is a private telephone system used to route internal calls. If you have to dial a prefix (access digit) to get an outside line, then your line is connected to a PBX.

If you are connecting your Konica FAX 9820 to a PBX, follow the instructions below. It can then detect the access digit at the beginning of phone numbers you dial or program, and automatically waits for a dial tone before dialing the rest of the number.

Note:

Some PBX installations may require additional adjustments to your machine. If you continue to have difficulty with fax communication after following these steps, contact Konica.

1 Press the Select Function key. 2 Press the 9/User Program One Touch key. 3 On the numeric keypad, press 2. The display

shows 2:DIAL PARAMETER.

4 Press the Yes 3 key until the display shows

PBX LINE, [OFF].

5 Press the No

key. The display changes to

PBX LINE, [ON].

6 Press the Yes 3key until the display shows

DIAL PREFIX, [OFF].

7 Press the No

key. The display changes to DIAL

PREFIX, [ ] ENTER 4DIGITS.

8 Using the numeric keypad, enter the number you

normally dial from your PBX to obtain an outside line—for example, 9 before the number, such as 1555-1212.

9 Press the 14/Space One Touch key repeatedly until

the display changes. 10 Press the Yes 3 key. 11 Press the Select Function key to finish. Keep in mind

that all of the outside telephone numbers you program

into your machine have to begin with your PBX’s

access digit.

Note: To turn off the PBX LINE and DIAL PREFIX func-

tions, follow Steps 1-7 above. At Step 8, press the Space

key four times. Then skip to Step 10.

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Copying

HOME

Making Copies

You can use your Koica fax as a stand-alone copier to make up to 99 copies of a document at one time. The default resolution for copies is FINE; you can also use the Yes 3 key to change to a finer resolution before you press the Copy key.

Document Type Resolution Resolution

to Use of Scan

Normal office STD (Standard) 100 X 200 dpi documents

Documents with small FINE or EX. FINE FINE: 200 X 200 dpi type or other fine details EX.FINE: 200 X 400 dpi

Documents with photos PHOTO 200 X 200 dpi or many shades of gray

To make copies:

1 Adjust the document guides to the width of the paper

you are using.

2 Neatly stack your documents, then insert them

face down into the document feeder. Readjust the

document guides for a snug fit. Your machine will

grip the documents, and pull the bottom page into

the machine.

3 Press the Copy key. The display shows PRG. NO.

OF COPIES, [1SETS]. If you want to make just

one copy, you are finished. Your machine will

pause briefly, then begin copying. 4 To make multiple copies, enter the n umber of

copies you want to make on the numeric keypad.

Then press the Copy key again. Your machine

begins making copies. 5 To stop the copying process, press the Stop key.

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Using the Manual Paper Feeder

HOME

Your Konica FAX 9820's manual paper feeder allows you to make copies on a different type of paper than what you normally keep in the paper tray. To make copies using the manual paper feeder, follow the instructions below.

Note: The paper you use in the manual feeder must be the same size as the paper in the paper tray—if it isn’t, the paper will jam.

If you do want to put a different size paper in the manual feeder, change the 1ST PAPER SIZE function setting to the size you want to use—see page 58 for details. When you are finished, be sure to reset 1ST PAPER SIZE to match the paper in the tray.

1 Load your documents face down in the document

feeder.

2 Press in on the lower half of your fax machine’s front

panel indents, just above the paper tray.

3 Pull the manual paper feeder down until it is horizon-

tal.

4 Adjust the paper guides on the feeder.

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5 Inser t a sheet of paper face up. Adjust the guides

HOME

again to ensure that the paper is straight.

6 Press the Copy key (see the instructions above). If

you are making more than one copy, or copying a multipage document, insert additional sheets when the previous sheet is all the way through the machine.

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Faxing: Dial Directories

HOME

This chapter explains how to make faxing easier by programming frequently used fax numbers into the One Touch keys and the Auto Dial numbers available in your Konica FAX 9820. It also explains how to organize the programmed numbers into groups for easier faxing to multiple locations.

Programming One Touch Keys

You can store up to two fax numbers with 32 digits in each One Touch key: a main number and an optional alternate number which will be called if the main number is busy. You can also enter a 16character Location ID (name) for each One Touch key.

■ The Konica FAX 9820 has 30 locations available.

Keys 1–15 are on the main One Touch panel, and keys 16–30 are beneath the main One Touch panel.

Note: To find One Touch keys that are not yet programmed, repeatedly press the Search key.

1 Press the Select Function key.

2 Press the 8/Location Program One Touch key. Th e

display shows LOCATION PROGRAMMING

ENTER (SRCH, OT, A/D, #). 3 Press a One Touch key to program.

Note: To program or use One Touch keys 16-30 on

the Konica FAX 9820, grasp the One Touch keyboard

latch and swing the main One Touch panel out of the

way. You can then select from keys 16–30. When you

are finished, close the One Touch keypad and

continue.

4 The display briefly shows NO=<FAX NO.>,

ID=<LOCATION ID> (or a previously programmed

fax number and Location ID). 5 After the display clears, enter the main fax

number. Refer to the instructions that follow.

30 Faxing: Dial Directories

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To Do This Use

HOME

Enter numbers Numeric keypad (press once) Enter spaces 14/Space One Touch key Enter hyphens (-) Hyphen key Enter pauses (i.e., to wait for

long distance or outside lines) Add a switch from pulse */Tone key

to tone dialing for part of the call

Move the cursor to Yes 3and No 4 keys make corrections

15/Pause One Touch key

6 Press the Star t key to enter the number. 7 Enter the Location ID. This is a descriptive title up

to 16 characters long. Refer to the instructions below.

To Do This Use Enter numbers Numeric keypad (press once) Enter spaces Space One Touch key Enter hyphens (-) Hyphen key Enter alphabet characters Locate the character you want on the numeric key

Enter a unique character Press the 0/Unique key repeatedly until the character

Enter two successive Press the No 4 key to move to the next letters/ numbers on character. the same key.

Move the cursor to Yes 3 and No 4 keys make corrections

pad. Press that key repeatedly until the character appears in the display.

you want appears in the display. The following char acters are available: ü Æ Å Ø æ å ø.

! # & ‘ ( ) * + , - . / : ; = ? · ä ß ñ ö

8 Press the Star t key. The display shows

NO=<OR LOCATION> for about three seconds. 9 Enter the optional alter nate fax number, if desired.

Refer to the instructions following Step 5. 10 Press the Start key to finish programming the

One Touch key. The display shows LOCATION

PROGRAMMING. 11 To continue programming One Touch keys, go

back to Step 3. If you are finished programming,

press the Select Function key. 12 Lift off the plastic cover above the One Touch

label. Using a pencil, write in the location name for

your One Touch key(s). Then replace the cover.

One Touch Parameters

If you are experiencing problems communicating

with a remote location in a very noisy telephone

area, set up a One Touch key for that location and

try turning Echo Protection on for that One Touch

key. This helps the machine overcome noise and

echo problems on the phone line.

See the Problem Checklist sections for other

suggestions. 1 Press the Select Function key. 2 Press the 9/User Program One Touch key.

The display shows 1:FUNC. PROGRAMMING.

Faxing: Dial Directories 31

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3 Press the Yes 3 key.

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The display shows FUNCTION NO. [ ].

ing purposes. These are situations where the chain dialing feature is helpful.

4 Using the numeric keypad, enter 23.

The display shows 23:ONE TOUCH PARAM

YES [OT] NO[

5 Press the One Touch key for the location whose

settings you want to change. The display shows

ECHO PROTECTION, [OFF]. 6 Press the No 7 Press the Yes 3 key to confirm your selection.

The display shows 23:ONE TOUCH PARAM. [ ]. 8 Press the Select Function key to finish.

Tip: Switch Echo Protection back off if you later

change the location the One Touch key is used for.

key to switch Echo Protection on.

Chain Dialing

Each fax number you enter or program into your

fax can be up to 32 digits long. There may be situ-

ations where you need to dial a number longer

than that. Or you may want to program portions of

a number separately. For example, you may fre-

quently send to different extensions at the same

company, or individuals may need to enter a de-

partment code after the phone number for account-

To create a chain dial number, program up to the first 31 digits of the number into a One Touch key or Auto Dial number. Then press the 8/Location Program One Touch key to make this a chain dial number. Next, program the rest of the number into another One Touch key or Auto Dial number (or, you can leave the second part of the number unprogrammed and enter it manually on the numeric keypad).

To use a chain dial number, select the One Touch key or Auto Dial number programmed with the first part of the chain dial number. The display will show: PRESS OT/AD/SRCH KEY. Then select the One Touch key or Auto Dial number programmed with the second part of the chain dial number. If the second part of the chain dial number was not programmed, enter it manually on the numeric keypad. Press the Start key to begin sending the fax.

Programming Auto Dial Numbers

For each Auto Dial number, you can enter a fax number up to 32 digits long and a Location ID (name) up to 15 characters long.

To program Auto Dial numbers:

1 Press the Select Function key.

32 Faxing: Dial Directories

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2 Press the 8/Location Program One Touch key.

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The Display shows LOCATION PROGRAMMING. 3 Press the Auto Dial key. 4 Using the numeric keypad, enter a 2-digit number

for the Auto Dial number you want to program. The

numbers available for programming depend on the

model you own.

Model Auto Dial Numbers Available

Konica FAX 9820 01–99

5 The display briefly shows NO=<FAX NO.>,

ID=<LOCATION ID> (or a previously programmed

fax number and location). 6 After the display clears, enter the fax number.

Refer to the instructions below.

To Do This Use

Enter numbers Numeric keypad (press once)

Enter spaces Space One Touch key

Enter hyphens (-) Hyphen key

Enter pauses (i.e., to Pause key

wait for long distance

or outside lines)

Add a switch from */Tone key

pulse to tone dialing

for part of the call

Move the cursor to Yes 3 and No 3 keys

make corrections

7 Press the Star t key to register the number. 8 Enter the Location ID. This is a descriptive title up

to 16 characters long. Refer to the instructions

below.

To Do This Use Enter numbers Numeric keypad (press once)

Enter spaces Space One Touch key Enter hyphens Hyphen key Enter alphabetical Locate the character you want on the numeric characters

Enter a unique Press the 0/Unique key repeatedly until the character. character you want appears. The following

Enter two successive Press the No 4 key to move to the next letters/numbers on character. the same key

Move the cursor to Yes 3 and No 4 keys make corrections

Press the Start key to finish progr amming the One Touch

keypad. Press that key repeatedly until the character appears.

characters are available: ! # & ‘ ( ) * + , - . / : ; = ? · ä ß ñ ö ü Æ Å Ø æ å ø.

key . The display sho ws AUT O DIAL NO. [ ].

10 To continue programming Auto Dial numbers , go

back to Step 4. If you are finished, press the Select Function key.

Programming Groups

This feature allows you to create groups of fax numbers you have already programmed as One Touch keys or Auto Dial numbers. You can send the same fax to all the numbers in the group with one operation. This is useful if, for example, you need to send weekly status updates to all the members

Faxing: Dial Directories 33

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of a team working in separate locations.

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■ You can program up to 20 groups into your Konica

FAX 9820.

■ The Konica FAX 9820 can have up to 129 loca-

tions per group.

Note: This is different from relay broadcasting, where one fax is sent to a remote machine, which then relays it to a group of fax numbers.

1 Press the Select Function key. 2 Press the 8/Location Program One Touch key. The

display shows LOCATION PROGRAMMING.

3 On the numeric keypad, press the # ke y. Th e

display shows GROUP SETTING.

4 Using the numeric keypad, enter the two-digit

group number you want to program.

Model Group Numbers Avialable Konica FAX 9820 01–20

5 The display shows the number of your current

group and SELECT LOC.(S).

6 You can now add a location to your group (or delete

a location from it). Refer to the instructions below.

To Do This Use Add a One Touch Press the One Touch key.

location Press Yes 3 to add it to the group. Add an Auto Dial Press Auto Dial. Enter the 2-digit Auto location

Delete a previously Press the One Touch key. Press No added One Touch to delete it from the group. location

Delete an Auto Dial Press the Auto Dial key. Enter the 2-digit location

Search for a location Press the Search key continuously until by name to add or delete the location you want appears. Press Yes 3

Dial number. Press Yes 3 to add it to the group.

Auto Dial number. Press No 4to delete it from the group.

to add it to the group. Press No 4 to delete it.

7 After you have completed your selection by pressing

Yes 3 or No

, the display shows SELECT LOC. again. Continue to add or delete locations from your group. Each group can contain up to a maximum of all of the One Touch and Auto Dial locations available on your Konica FAX 9820.

8 When you are finished programming your group,

press the No

key. The display shows LOCATION

PROGRAMMING.

9 To program another group, go back to Step 3.

If you are finished, press the Select Function key.

34 Faxing: Dial Directories

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Faxing: Basic Operations

HOME

■ If you are not sure how a document will fax, try

This chapter explains how to load documents for faxing, how to send and receive faxes, how to use the closed network and voice request features, and how your Konica FAX 9820 handles power interruptions.

Preparing Documents for Faxing

Use the information in this section to make sure your documents scan and fax easily and clearly.

Guidelines

■ Try to use good quality documents for your fax

transmissions. Documents that are typed or written with a black felt-tip pen on white (or light) paper work best.

■ Send only documents that are rectangular.

■ Never use documents that have wet or sticky

surfaces, wrinkles, staples, or paper clips. However, your machine can transmit documents that have been subject to normal wear, such as documents with staple holes, letter folds and minor corner folds.

making a copy first: load the document face down and press the Copy key.

■ If your documents are heavily bent, creased or

torn, make a copy on a photocopier and send the copy instead.

Document Size

All documents must have a minimum width of 5.8" (148 mm) and a minimum length of 5" (128 mm). Documents cannot be wider than 8.5" (216 mm) or longer than 14" (356 mm).

Note: Your machine can be set to accept documents of unlimited length—see your Authorized Konica Dealer.

Multiple Page Documents

Your Konica FAX 9820 can scan paper with a basis weight between 13 pounds (50 g/m pounds (105 g/m of standard 20-pound (80 g/m photocopier paper. If you use lighter or heavier paper, you can load up to 15 sheets. For very heavy paper, load and send pages individually.

). You can load up to 30 sheets

) paper, such as

) and 28

Faxing: Basic Operations 35

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When loading multiple-page documents, do not load

HOME

paper thinner than 0.003" (0.08 mm) or thicker than

0.005" (0.13 mm). For single-page documents, do not load paper thinner than 0.002" (0.06 mm) or thicker than 0.006" (0.15 mm).

Loading Documents

To prevent paper jams and problems during operation, stack your documents neatly, aligning their edges, before loading. Do not load documents of different sizes at the same time.

Tip: You can load and prepare to transmit a document while your machine is still sending or receiving another message, as long as the document feeder is clear. To do this, load the document, select your location and press the Start key. Your document will be sent as a priority when the current communication ends.

1 Adjust the document guides to the width of the

paper you are using.

2 Stack your documents neatly, then inser t them

face down into the document feeder. Readjust the document guides for a snug fit.

3 Your machine will grip the documents and pull the

bottom page into the machine.

4 To obtain the best possible quality for the type of

document you are scanning or faxing, use the Yes 3key to set the resolution of your document. For most normal documents, the default STD setting works well.

Document Type Resolution Resolution

to Use of Scan

Normal office documents STD (Standard) 200 X 100 dpi

s Documents with small FINE or EX. FINE FINE: 200 X 200 dpi type or other fine details EX.FINE: 200 X 400 dpi

36 Faxing: Basic Operations

Documents with photos PHOTO 200 X 200 dpi or many shades of gray

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5 If necessar y, use the No 4 key to adjust the level of

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contrast in your document. For most documents, the default NORMAL setting works best.

Document Type Contrast to Use Documents with normal contrast NORMAL

Documents which are too light LIGHT Documents which are too dark DARK

6 Your documents are now ready for faxing or copying.

Sending a Fax to a Single Location

1 Load your documents. 2 Select a location. Refer to the instructions below.

To Dial Using Do This A One Touch key Press the One Touch key. (On the Konica

FAX 9820, lift the main One Touch key pad to reach One Touch keys 16–30.)

An Auto Dial number Press the Auto Dial key, then enter the

two-digit Auto Dial number on the numeric keypad.

The numeric keypad Dial as you would on a normal telephone.

If you make a mistake, press the Yes 3 key to go back and re-enter the number. Press the Start key when you have finished entering numbers.

An external telephone Pick up the handset of your external

telephone and dial the number of the machine you wish to transmit to. If the receiving fax machine is in automatic reception mode, you will hear a highpitched tone. If a person answers the phone, ask them to press the Start key on their machine.

3 If necessary, press the Start key to begin the

transmission. The table below explains some of the messages you may see during a typical fax transmission.

Note: By default, One Touch keys and Auto Dial numbers begin transmission automatically, without pressing the Start key. The Auto Start setting lets you change this—see page 61 for details.

Message Explanation (location) The remote location’s Personal ID, TSI/CSI,

Location ID or the telephone number you entered will identify the location during

transmission. DIALING Your machine is dialing the number. CALLING The line is ringing. SENDING/XX.X Your machine is sending the

message. XX.X indicates the transmission

speed in bits per second. RESULT = OK The fax was sent successfully. COMMUN. ERROR If the red alarm indicator lights and you see

this or another error message, a problem

occurred during the communication.

Try resending the fax. Refer to the chapter on

Problem Solving for assistance.

Search Key Dialing

If you are not sure which One Touch key or Auto Dial number contains the location you want to call, use the Search key to look through an alphabetical list of all of the Location IDs programmed into your machine.

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1 When selecting locations, press the Search key.

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The display will show ENTER 1'ST CHAR.

2 Repeatedly press the Search key to look through

the entire list of locations in alphabetical order, or locate the letter you want on the numeric keypad, and press that key repeatedly to look through Location IDs beginning with that letter.

Real-Time Dialing

Normally, your machine dials the entire number of the location you have selected at one time. Occasionally, you may need to dial numbers in real time—one digit at a time.

If your machine is equipped with a handset, you can dial in real time by picking up the handset, or you can press the Hook/Voice Request key.

Redialing

If the line is busy or if there is no answer, your machine will wait, and then automatically redial the number. The dial parameter settings determine how many times it will redial and how long it will wait between attempts—see page 60 for details.

Also, if your machine is transmitting from memory and a communication error occurs, it will automatically redial the number and try to resend the fax.

You can redial a number manually at any time by pressing the Redial key.

Note: If a power loss occurs, the redial information is lost—see “Power Failures and Memory,” page 41.

Confirming Results

After transmission, press the Copy key once (with no documents loaded) to see the result of your transmission on the display. To print the report, press the Copy key a second time. See the chapter on Reports for more information (page 63).

Stopping a Transmission

To stop a transmission in progress, follow the instructions below.

twice

1 Press the Stop key

. The display shows STOPPED.

2 If documents are stuck partway through the docu-

ment feeder, you may see a RELOAD DOCUMENT message on the display. Press the Stop key again. Your machine feeds the document the rest of the way through the document feeder.

Shortcut Fax Number Programming

This convenient feature lets you program a number into your machine for future use while you’re sending a fax to it. It even finds the first available One Touch key (or Auto Dial number, if all the One Touch keys are programmed) for you to program.

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Use the following procedure:

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1 Load the document. 2 Enter the fax number using the numerical keypad. 3 Press the Copy key. The display shows ONE

TOUCH NO.[01]. The number in brackets is the next unprogrammed One Touch key number. If all the One Touch keys are programmed, the display shows AUTO DIAL NO.[01], with the number of the next unprogrammed Auto Dial number.

; = ? · ä ß ñ ö ü Æ Å Ø æ å ø. Enter two successive Press the No4 key to move to the next

letters/numbers on character. the same key

Move the cursor to Yes 3 and No4 keys make corrections

6 Press Star t. The display shows NO=<LOCATION>. 7 Press Star t. The display shows PROGRAMMING,

then DIALING, and the 9820 dials the number and sends the fax.

4 Press Yes 3 to program the location to the number

shown. Or press Search to cycle through the available unprogrammed keys/numbers, then press Yes 3 to program to the number you want. Press No 4 to stop the process.

5 The display reads NO=5551212 [the fax number

you entered] ID=. Press Star t, then enter the location ID. This is a descriptive title up to 15 characters long. Refer to the instructions below.

To Do This Use Enter numbers Numeric keypad (press once)

Enter spaces Space One Touch key Enter hyphens (-) Hyphen key Enter alphabetical Locate the character you want on the numeric

characters keypad. Press that key repeatedly until the

character appears on the display.

Enter a unique Press the 0/Unique key repeatedly until the character character you want appears. The following

characters are available: ! # & ‘ ( ) * + , - . / :

Receiving Faxes Manually

If your Konica FAX 9820 is set to the manual receive

[TEL]

mode, it treats all incoming calls as voice conver-

not

sations, and does

automatically receive faxes.

Note: You must have a handset connected to the machine in order to receive faxes manually.

To receive a fax while in manual receive mode:

1 When your telephone or fax machine rings, pick up

the telephone handset connected to it. If a person is on the line, carry on your conversation.

2 If a remote fax machine is on the line, or if a

person wishes to fax you a document after a conversation, press the Start key.

3 When the RECEIVING message appears on the

display, hang up the handset.

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4 After you receive the fax, a long beep tells you that

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the transmission was successful.

Receiving Faxes in Memory

Note: This section does not apply when the machine is in PC Fax mode. In that case, all faxes are automatically stored on the computer's hard drive, regardless of the conditions explained below.

Memory Reception Mode [MEM]

When your machine is set to Memory Reception mode, it receives all messages into its memory without printing them out. MSG. IN MEMORY displays.

■ To print messages stored in the machine, switch to

Auto Receive mode: press the Auto Rec. key repeatedly until AUTO RECEIVE MODE displays. The Konica FAX 9820 displays PROGRAMMING for a few seconds, then the stored faxes print.

No Paper Reception

When your Konica FAX 9820 runs out of paper, incoming faxes are stored in the machine’s memory. The MSG. IN MEMORY, REPLACE PAPER message appears in the display.

Load more paper. Your machine automatically prints out any messages in memory as soon as paper is loaded.

Canceling Messages Stored in Memory

It is possible to erase messages received in memory without printing them.

1 After you have followed the instructions to print out

messages stored in memory, the display shows MSG. IN MEMORY, PRINTING.

2 To erase the message instead of printing it, press the

Stop key. The display shows CANCEL?

3 Press the Yes 3 key to erase the message from your

machine's memory. If there are more messages in memory, you will see

MSG. IN MEMORY, PRINTING again. Follow the steps above for each message you want to erase. Keep in mind that there is no way to identify which message you are erasing.

Rejecting Unsolicited Fax MessagesClosed Network Option

The closed network option lets you set your machine to only transmit faxes to or receive faxes from locations programmed into One Touch keys or Auto Dial numbers. You can also set it to receive faxes only from those programmed locations. This is one way of reducing the number of unsolicited faxes, such as advertisements you receive. To use the closed network function, follow the instructions that follow.

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1 Press the Select Function key.

HOME

2 Press the 9/User Program One Touch key. The

display shows 1:FUNC. PROGRAMMING.

3 Press the Yes 3 key. The display shows

FUNCTION NO. [ ].

4 Using the numer ic keypad, enter 08. The display

shows 08:CLOSED NETWORK, and the current setting of this function.

5 Press the No 4 key until the setting you want

appears in the display. Choose RX to limit reception only, T/R to limit both transmission and reception, or OFF for no limitations on transmission or reception.

■ Any messages your machine has received into its

memory but not yet printed will be lost.

■ If you have loaded documents on your machine’s

document feeder, any dialing or transmission settings will be lost.

■ Redial information is lost.

When power is restored, your machine prints a power outage report to inform you of the power failure. Use this report to determine which received messages you may have lost, and to determine which transmissions you may have to resend. See the Reports chapter for more information.

6 Press the Yes 3 key to confirm the new setting. 7 Press the Select Function key to finish.

Power Failures and Memory

If power to your Konica FAX 9820 is interrupted, the problems listed below will occur.

Note: You can prevent these problems by installing an optional memory expansion board with a battery back-up system that protects stored information for at least one hour.

■ Any messages your machine has scanned into its

memory but not yet transmitted will be lost. This includes messages stored for bulletin polling.

Using Voice Request

The voice request feature allows you to have a conversation with a person at a remote fax machine after a fax communication is finished. Either the person sending or receiving the fax can initiate a voice request.

If you are sending a fax, you can answer a voice request only after all pages have been transmitted. If you are receiving a fax, you can answer a voice request after reception of each page.

You will know if the person on the other fax machine has issued a voice request when you hear a warbling tone. If you do not respond in approximately six seconds, the voice request is automatically cancelled.

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Notes:

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■

You need to have either the optional handset or an external telephone attached to the Konica Fax in order to use the voice request function.

■ You can use the voice request function only when

you are using the document feeder to send a fax directly to a single location. You cannot use it with memory, delayed, relay, or broadcast faxing.

■ You cannot use the voice request function when your

are operating the Konica FAX 9820 at transmission speeds greater than 14,400 bits per second.

To Initiate a Voice Request

1 Du ring a fax communication, press the Hook V

Request key.

2 When the other par ty answers your request, your

Konica Fax emits a repetitive warbling sound. The display shows LIFT HANDSET, PRESS VOICE REQUEST.

3 Lift your handset and press the Voice Request key.

Tip: If you press your Voice Request key to initiate a voice request in TX mode but no one is there to answer, your machine automatically sends a call back message to the remote site. This message includes a telephone number where you can be reached.

To Answer a Voice Request

Lift the handset and press the Hook V Request key.

42 Faxing: Basic Operations

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Faxing: Advanced Operations

HOME

Sending a Fax at a Later Date and Time

Your can program your machine up to three days in advance to send documents at a specified date and time.

You can send one delayed fax at a time either from the document feeder or from memory. Refer to the table below to decide which method you want to use.

Delayed TX Features From From and Limitations Feeder Memory

Number of locations One Multiple Number of delayed faxes One Konica FAX

loaded into your machine 9820: up to 20

at one time

Konica FAX 9820 can be used for No Yes other transmissions while a delayed fax is waiting to be sent?

Note: The Konica FAX 9820 sends from memory by default. To change the default setting, see “Mem./ Feeder SW.”, page 59.

Sending a Delayed Fax from the Document Feeder

1 Load your documents. 2 Press the Select Function key. 3 Press the 1/Delayed TX One Touch key. The

display shows DELAYED TX and today’s date.

4 If the transmission is to occur on the same day,

skip to step 6. Otherwise, press the No

key. The

display shows PRG. START DATE 0-9.

5 Using the numeric keypad, enter the date you wish

the transmission to begin—up to three days in advance.

6 Press the Yes 3 key. The display shows PRG.

START TIME 0-9.

7 Using the numeric keypad, enter the time you wish

the transmission to begin, in 24-hour format—8:00

AM is 08:00; 8:00 PM is 20:00.

8 Press the Yes 3 key. The display shows BROAD-

CAST/MEMORY TX

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9 Konica FAX 9820: Press the No 4 key. The

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display shows FEEDER TX. Press the Yes 3 key.

10 Select a location. Refer to the following instructions.

To Select Using Do This A One Touch key Press the One Touch key. (On the

An Auto Dial number Press the Auto Dial key, then enter the

A number dialed on Dial as you would on a normal the numeric keypad telephone.

Konica FAX 9820, lift the main One Touch keypad to access One Touch keys 16–30.)

two-digit Auto Dial number on the numeric keypad.

11 Press the Start key. Your machine begins waiting

for the time and date you have set before feeding the document and sending the fax.

Sending a Delayed Fax From Memory

1 Load your documents. 2 Press the Select Function key. 3 Press the 1/Delayed TX One Touch key. The

display shows DELAYED TX and today’s date.

4 If the transmission is to occur on the same day,

skip to step 6. Otherwise, press the No

key. The

display shows PRG. START DATE 0-9.

5 Using the numeric keypad, enter the date you wish the

transmission to begin—up to three days in advance.

6 Press the Yes 3 key. The display shows PRG.

START TIME 0-9.

7 Using the numeric keypad, enter the time you wish

the transmission to begin, in 24-hour format—8:00

AM is 08:00; 8:00 PM is 20:00.

8 Press the Yes 3 key. The display shows BROAD-

CAST/MEMORY TX .

9 Konica FAX 9820: Press the No

key. The display shows BROADCAST/MEMORY TX. Press the Yes 3 key.

10 Select a location. Refer to the instr uctions below.

To Select Using Do This A One Touch key Press the One Touch key. (On the

An Auto Dial number Press the Auto Dial key, then enter the

A number dialed on Dial as you would on a normal telephone. the numeric keypad

A group Using the numeric keypad, press the #

Konica FAX 9820, lift the main One Touch keypad to access One Touch keys 16–30.)

two-digit Auto Dial number on the numeric keypad.

key, then enter the number of the group you want to use.

11 Press the Yes 3 key to confirm your selection.

The display shows SELECT LOCATION(S).

12 Repeat Steps 11 and 12 as often as necessary to

continue selecting locations.

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13 When you are finished selecting locations, press the

HOME

key at the SELECT LOCATION(S) message.

document from the document feeder.

14 If you have selected multiple locations, your

machine asks if you want to confirm your selections with a printed report before proceeding. If you do, press the Yes 3 key. After the report is printed, the display shows BEGIN SCANNING? If

you want to make corrections, press the No

key and go back to Step 9. To remove a location, select the location in the same way, but press the

key to delete it from your transmission.

15 When all of your selections are correct, press the

Start key. Your machine scans the documents into memory and waits until the time and date you have set before sending the fax. When scanning is completed, your machine is available for other transmission operations.

Canceling a Delayed Transmission

1 Press the Stop key. The display shows COMMU-

NICATION CANCEL.

2 Press the Yes 3 key. The display shows the

Location ID of the delayed transmission currently loaded in your machine.

3 Press the Yes 3 key. 4 If the delayed transmission was a feeder transmis-

sion, press the Stop key again to remove the

Sending a Fax to Multiple Locations (Broadcasting)

In a single operation, you can send a fax to up to as many One Touch and Auto Dial numbers as you have programmed, plus as many as 10 manually entered numbers.

■ The Konica FAX 9820 can send a fax to as many

as 139 locations. 1 Load your documents. 2 Press the Select Function key. 3 Press the 2/Broadcast Feeder TX One Touch key.

The display shows BROADCAST/MEMORY TX. 4 Select a location. Refer to the instructions below.

To Select Using Do This

A One Touch key Press the One Touch key. (On the

Konica FAX 9820, lift the main One Touch keypad to access One Touch keys 16-30.)

An Auto Dial number Press the Auto Dial key, then enter the

two-digit Auto Dial number on the numeric keypad.

A group Using the numeric keypad, press the #

key, then enter the number of the group you want to use.

A number dialed on Dial as you would on a normal telephone.

the numeric keypad

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5 Press the Yes 3 key to confirm your selection.

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6 Repeat Steps 4 and 5 as often as necessary to

continue selecting locations.

7 When you are finished selecting locations, press

the No

key at the SELECT LOCATION(S)

message.

8 If you have selected multiple locations, your

machine asks if you want to confirm your selections with a printed report before proceeding. If you do, press the Yes 3 key. After the report is printed, the display shows BEGIN SCANNING? If

you want to make corrections, press the No

key and go back to Step 4. To remove a location, select the location in the same way, but press the

key to delete it from your transmission.

9 When all of your selections are correct, press the

Start key. Your machine scans the documents into memory and begins transmitting the message.

Sending a Confidential Fax

Fax machines are often placed in public places where everyone can look through the received faxes. If you are communicating with another Konica fax-capable unit, you can use the confidential fax feature. The receiving machine will

store the message in a confidential mailbox (in its memory) and will not print it until a password is entered. This is an exclusive Konica feature; you cannot use it with another manufacturer’s fax machines.

Note: To send a confidential fax, you must know in advance the mailbox the message should be sent to. Ask the person who will receive the fax to tell you their mailbox number.

1 Load your documents. 2 Press the Select Function key. 3 Press the 3/Confidential TX One Touch key. T he

display prompts you to enter the number of a confidential mailbox on the receiving fax machine.

4 Using the numeric keypad, enter the number of

the confidential mailbox you are transmitting to.

5 Press the Yes 3

key to confirm your entr y. The

display shows SELECT LOCATION.

6 Select a location. Refer to the instructions below.

To Select Using Do This A One Touch key Press the One Touch key. (On the

An Auto Dial number

A number dialed on Dial as you would on a normal telephone. the numeric keypad

Konica Fax 9820, lift the main One Touch keypad to access One Touch keys 16–30.)

Press the Auto Dial key, then enter the two- digit Auto Dial number on the numeric keypad.

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7 Press the Star t key. Your machine begins sending

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the fax.

Receiving Confidential Faxes

If you need to receive a fax that should not be seen by anyone else, have the person send the message from another Konica fax-capable unit as a confidential fax.

In order to do this, you must first set up a confidential mailbox, as explained below. Then, give your mailbox number to the person sending the message.

An incoming confidential fax is stored unprinted in memory until you enter the password.

Creating a Confidentail Mailbox

The number of confidential mailboxes you can set up depends on your Konica model:

■ The Konica FAX 9820 can have 16 confidential

mailboxes.

1 Press the Select Function key. 2 Press the 9/User Program One Touch key. The

display shows 1: FUNC. PROGRAMMING.

4 Press the Yes 3 key. The display shows PER-

SONAL BOX NO. [ ].

5 Using the numeric keypad, enter the number of the

mailbox you want to use. Refer to the table below.

Model Mailbox Numbers Konica FAX 9820 01–16; enter as 2 digits

6 The display asks you to confirm the box number.

Press the Yes if the number is correct.

7 The display shows PERSONAL BOX [CLOSE].

Press the No key until CONF appears in the brackets.

Note: If [CONF] or [POLL] appears, then the box number is already in use as a confidential or bulletin poll mailbox.

8 Press the Yes key to continue. 9 Using the numeric keypad, enter the 4-digit

password you want to use with your mailbox. 10 Press the Yes 3 key to confirm your entry. 11 Konica Fax then asks you to enter another mailbox

number. To continue programming mailboxes, go

back to step 5. When you are finished, press the

Select Function key.

3 Press 5 on the numeric keypad. The display

shows 5:PERSONAL BOX PRG.

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Changing Your Password or Closing a Mailbox

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If you want to change the password of an existing mailbox or if you want to delete one, follow the instructions below—remember that a mailbox must

be empty before you can modify or delete it. 1 Press the Select Function key. 2 Press the 9/User Program One Touch key. The

display shows 1:FUNC. PROGRAMMING. 3 Press 5 on the numer ic keypad. The display shows

5:PERSONAL BOX PRG. 4 Press the Yes 3 key. The display shows PER-

SONAL BOX NO. [ ]. 5 Using the numeric keypad, enter the number of the

the mailbox you want to modify or delete. Refer to

the table below.

Model Mailbox Numbers

Konica FAX 9820 01–16; enter as 2 digits

6 The display asks you to confirm the box number.

Press the Yes key i f the number is correct.

Note: If ILLEGAL OPERATION displays, the box you

have selected contains a message. You must print out

any messages in the box before you change its

password or delete it.

n To delete the mailbox, continue with step 8. n To change the password, skip to step 9.

8 Press the No 4 key until [CLOSE] appears. Then

Press the Yes key. When the display shows DELETE PERSONAL BOX, press the Yes key. Then skip to step 14.

9 Press the Yes 3 key. The display shows PRG.

PASSWORD.

10 Using the numeric keypad, enter the 4-digit

password currently used with that mailbox.

11 Press the No 4 key. The display shows PRG.

PASSWORD again.

12 To create a new password, enter a new 4-digit

number on the numeric keypad. 13 Press the Yes 3 key to accept the new password. 14 Your fax machine will ask you to enter another

mailbox number. To continue programming mail-

boxes, go back to Step 5. If you are finished

programming, press the Select Function key.

7 The display shows PERSONAL BOX [CONF].

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Printing a Confidential Message

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Each time your machine receives a confidential message, it automatically prints a confidential reception report that tells you which mailbox number received the message.

To print a received confidential fax: 1 Press the Select Function key. 2 Press the 10/Message Print from Memor y One Touch

key. The display shows PRINT MEMORY MSG.? 3 Press the No 3 key. The display shows PRINT

PERSONAL BOX. 4 Press the Yes 4 key. The display shows PERSONAL

BOX NO. [ ]. 5 Using the numeric keypad, enter the number of the

mail box you want to print from. The display shows

PRG. PASSWORD [ ].

Note: If no message is stored in that mail box, the display

shows NO DATA IN MEMORY.

6 Using the numeric keypad, enter the 4-digit password

for th email box you want to print from. 7 Press the Yes 3 key. The message prints.

Tip: If you want to clear the mailbox without waiting for

printing, press the Stop key at this point. The display

changes to CANCEL. Press the Yes 3 key to clear the

mail box.

Relay Broadcasting

Relay broadcasting allows one send a document to another

Konica fax-capable unit

Konica fax-capable unit which then re-sends (broadcasts) the document to a number of other locations. This is useful, for example, if you are sending a fax to a number of locations in another area code: you only need to send one transmission long distance, and it can then be broadcast at local rates.

Note: This is different from group faxing, where a fax is sent to a preprogrammed group of locations directly from the machine.

Two different

Konica fax-capable units

are involved in transmitting a relay broadcast: the relay initiating station and the relay key station, or hub.

Relay Initiating Station

Your Konica FAX 9820 can act as the relay initiating station, which starts the relay broadcast by sending the original documents. Before you can program your machine to initiate a relay broadcast, you will need to obtain the following information from the operator of

Konica fax-capable unit

the

you intend to use as a relay

key station: Relay Password: This is the 4-digit relay key word

that is programmed into the relay key station.

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Relay Group Numbers: These 2-digit numbers are

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the numbers of groups of locations programmed into the relay key station.

Relay Key Station

The relay key station is the

Konica fax-capable unit receives the original fax message and then automatically relays or broadcasts the message to other remote fax machines.

Relay Broadcast Report

After the relay broadcast is completed, it is possible for the relay key station to send a fax back to your machine confirming the success of the relay broadcast. For this function to work, your machine’s own telephone number must be programmed into its last Auto Dial number:

■ Konica FAX 9820: Auto Dial

number 99

Be sure to program the number in the format the relay key station uses for dialing, including access digit, if any, etc.

Initiating a Relay Broadcast

1 Load your documents. 2 Press the Select Function key. 3 Press the 4/Relay Initiate TX One Touch key.

a.) The first time you use this feature, the display

which

shows:

RELAY PASSWORD ENTER [ ]

- Using the numeric keypad, enter the 4-digit relay password.

b.) If you have already used this feature, the display shows:

RELAY PASSWORD [XXXX]

where XXXX is the last password you used.

- If the password is correct, go to step 4.

- If you want to use a different password, press the

key, then use the numer ic keypad to enter the

No password for the relay key station you want to use.

4 Press the Yes 3 key.

a. ) The first time you use this feature, the display reads:

REMOTE LIST NO. [ ] ENTER 01-99

- Using the numerical keypad, enter the 2-digit relay group number for the group you want to fa x to.

b.) If you have already used this feature, the display shows:

REMOTE LIST NO. [XX]

where XX is the last list number you entered.

- If the list number is correct, go to step 5.

- If you want to fax to a different list, press the No

key. Then use the numeric keypad to enter the

number of the list you want to use.

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5 Press the Yes 3 key. The display shows SELECT

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LOCATION.

6 Select the location of the relay key station.

Refer to the instructions below.

To Select Using Do This A One Touch key Press the One Touch key. An Auto Dial number Press the Auto Dial key, then enter the

two-digit Auto Dial number on the numeric keypad.

A number dialed on Dial as you would on a normal telephone. the numeric keypad

7 Press the Star t key. Your Konica FAX 9820 begins to

connect to the relay key station and transmit the fax to be relayed to the selected group.

Polling

Normally, when you send faxes, you load documents, select a location, and then press the Start key t o begin transmission.

Sometimes it is more useful to load your documents on your machine and set it to wait for the receiving fax machine to call and collect them. This is known as setting your machine to be polled, or setting it for polling transmission. Calling a remote fax machine to receive documents someone else has loaded is known as polling or polling reception.

Notes:

■ Plan polling arrangements with the other party in

advance, so that everyone is aware of when documents will be available.

■ Keep in mind that documents waiting to be polled

stay in the document feeder until they have been removed—you won’t be able to use the document feeder for other purposes until polling is completed.

Setting Your Konica Fax to be Polled

1 Load your documents. 2 Press the Select Function key. 3 Press the 5/Polling One Touch Key. The display

shows BULLETIN POLL.

4 Press the No 4 key. The display shows WAITING TO

BE POLLED.

To Cancel Polling

1 Press Stop. The display reads COMMUNICATION

CANCEL.

2 Press the Yes 3 key. The display reads Cancel, then

MSG CONFIRMATION PRINTING. When the message confirmation repor t prints, the display reads SELECT LOCATION. Press Stop to remove documents.

Polling Documents from Other Fax Machines

1 With no documents loaded, press the Select Function key.

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2 Press the 5/Polling One Touch key. The display shows

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NO.=<MAIL BOX NO.>.

3 Press the Star t key. The display shows POLLING

RX, SELECT LOCATION.

Note: If you want to save the polled fax to a personal box, wait 3 seconds, then enter the box number and press Start.

4 Select a location. Refer to the instructions below.

To Select Using Do This A One Touch key Press the One Touch key. An Auto Dial number Press the Auto Dial key, then enter the

two-digit Auto Dial number on the numeric keypad.

A number dialed on Dial as you would on a normal telephone. the numeric keypad

5 Press the Star t key. Your Konica FAX begins polling

the remote fax machine.

Bulletin Polling

This feature is similar to standard polling. The main difference is that the document is stored in a personal mailbox instead of loaded into the document stacker. This means that the document can be polled by more than one remote fax machine—it is not deleted after it is polled. You can also store different documents in different boxes, so that you can easily change the document available for polling.

Opening a Personal Box for Polling

1 Press the Select Function key. 2 Press the 9/User Program One Touch key. The

display shows 1: FUNC. PROGRAMMING.

3 Press 5 on the numer ic keypad. The display shows

5:PERSONAL BOX PRG.

4 Press the Yes 3 key. The display shows PERSONAL

BOX NO. [ ].

5 Using the numeric keypad, enter the number of the

mailbox you want to use. Refer to the table below.

Model Mailbox Numbers Konica Fax 9820 01–16; enter as 2 digits

6 The display asks you to confirm the box number.

Press the Yes if the number is correct.

7 The display sh ows PERSONAL BOX [CLOSE]. Press

the No key until POLL appears in the brackets.

Note: If [CONF] or [POLL] appears, then the box number is already in use as a confidential or bulletin poll mailbox.

8 Press the Yes 3 key to continue. 9 Using the numeric keypad, enter the 4-digit password

you want to use with your mailbox.

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10 Press the Yes 3 key to confirm your entry.

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11 The Konica FAX 9820 then asks you to enter another

mailbox number. To continue programming mailboxes, go back to step 5. When you are finished, press the Select Function key.

Loading a Document

1 Load the document into the stacker. 2 Press the Select Function key. 3 Press the 5/Polling One Touch key. The display shows

BULLTIN POLL.

4 Press the Yes key. The display shows PERSONAL

BOX NO. [ ].

5 Enter the number of the personal box where you want

to store the document.

6 The display asks you to confirm the box number. If it

is correct, press the Yes key.

7 The machine scans the document. When scanning is

complete, the display shows WAITING TO BE POLLED.

Dual Access

Your machine’s dual access feature allows you to load and prepare to transmit a document while your fax machine is receiving or sending another fax from memory.

This feature increases your productivity and reduces the time you spend waiting for operations to finish.

Once you have loaded a document and the display shows SELECT LOCATION, your machine is ready for you to prepare the next transmission.

What You Can Do While Sending a Fax

After your Konica FAX 9820 has finished scanning a document into memory—and while it is transmitting from memory—you can:

■ Load another document and prepare it for transmission.

You can continue to load documents as long as memory is available in your machine. When the first transmission is complete, the next fax will automatically be sent.

■ Make copies.

What You Can Do While Receiving a Fax

While your machine is receiving a fax, you can:

■ Load another document and prepare it for transmis-

sion. You can continue to load documents as long as memory is available in your machine. When the fax has been received, the faxes you have loaded will automatically be sent.

■ Continue to receive faxes while earlier received

messages are printing,

your machine is set to

receive faxes into memory.

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What You Can Do While Making Copies

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While your machine is making copies, you can:

■ Continue to receive faxes while copies are printing,

your machine is set to receive faxes into memory.

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Customizing

HOME

Konica FAX 9820

Customizing Fax Features and Operations

Many of your Konica FAX 9820’s features and functions have settings which can be changed to customize its operation. The user functions control a broad range of features, such as when certain reports print, and how the machine responds to incoming calls. The dial parameters control how the machine dials fax numbers; in most cases, the settings are determined by the type of phone service you have.

Viewing Your Current Settings

The configuration report lists the current settings of all user functions, among other things—see page 65 for details.

To print a configuration report:

1 Press the Select Function key. 2 Press the 6/Report Print One Touch key.

The display shows 1:ACTIVITY REPORT.

3 Using the numeric keypad, press 4.

The display shows 4:CONFIGURATION.

4 Press the Yes 3

User Function Settings

User function settings allow you to customize the general operation of your machine. Refer to the following User Function Settings List to determine which settings you may need to change, then refer to Changing Your User Function Settings (page

60) to make the change.

User Function Settings List

01 MCF(SINGLE-LOC.): This function automatically prints a Message Confirmation Report after each single-location transmission or polling transmission. The report provides information about the transmission—see page 63 for details. Available settings are ON and OFF (default).

02 MCF(MULTI-LOC.): This function automatically prints a Message Confirmation Report after each multiple-location transmission. The report provides information about the transmission—see

key. The repor t prints.

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page 60 for details. Available settings are

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ON(default) and OFF. 03 ERR REPORT(MCF): This function

automatically prints a Message Confirmation Report each time an error occurs during a transmission or polling transmission operation. The report provides information about the transmission—see page 64 for details. Available settings are ON (default) and OFF.

04 IMAGE IN MCF: When a message

confirmation of a memory transmission is printed, this function adds a portion of the first page of the document that was sent. This feature makes it easier to identify a fax, but it may present security problems if you are sending sensitive documents. Available settings are ON (default) and OFF.

05 SENDER ID: This function controls the printing of your Konica Fax’s Sender ID on the faxes you send. See page 23 for details. When turned on, the Sender ID will be printed on each page slightly outside the image area of your document. The default setting is ON.

Note: In order to meet FCC requirements, you must have this feature set to ON and have a valid Sender ID programmed in your machine.

volume for telephone line monitoring during dialing. Available settings are LOW (default), HIGH, and OFF.

07 BUZZER VOLUME: This function sets the volume of the various tones your machine emits during operation. Available settings are LOW, MIDDLE (default), and HIGH.

08 CLOSED NETWORK: This function allows you to program your machine to refuse to communicate with locations whose telephone numbers have not been programmed into your One Touch keys or Auto Dial locations. Using this function, you can set up a closed network of fax machines—see page 40 for details. If you do not want your machine to transmit faxes to or receive faxes from locations outside your network, select T/R. If you only want your machine to refuse to receive faxes from outside your network, select RX. Available settings are OFF (default), T/R, and RX.

09 TX MODE DEFAULT: Your machine is set for the STD (standard) resolution setting and the NORMAL contrast setting. If you consistently send faxes that require some other combination of transmission modes, use this function setting to change the default modes. While you are

06 MONITOR VOLUME: This function sets the

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programming, the new default combinations

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appear on the lights above the Yes 3 and the No 3 keys. The default is STD/NORMAL.

10 T/F TIMER PROG.:

When set to the telephone/ fax answering mode, your machine automatically distinguishes between incoming voice and fax calls. If the incoming call is a voice call, machine rings to tell you to pick up the handset. If you do not answer, the machine automatically switches back to facsimile mode to allow the calling party to send a fax. The T/F TIMER function controls how long it waits before switching back to fax mode. Available settings are 20 SECONDS or 35 SECONDS (default).

11 RING RESPONSE:

This function controls how long your machine waits before answering an incoming telephone call. The available settings are 1 RING (default), 5 SECONDS, 10 SECONDS, 15 SECONDS, or 20 SECONDS.

Note: At the default 1-ring setting, your Konica Fax answers calls immediately, and you will not hear any ring. If you need to hear the ring, change to one of the other settings.

12 DISTINCTIVE RING: Distinctive ringing is a

service offered by some telephone carriers. It lets you have different numbers on one line, each with its own distinctive ring. You can then use one number exclusively as a fax number without the expense of a second line. (Your local telephone carrier can provide you with more information

about this service, which usually has an additional charge.) To use this function, refer to Setting Your Fax Machine’s Ring Pattern below. Available settings are OFF (default) and ON.

Notes:

■ You must have your local telephone carrier’s

Distinctive Ring service.

■ Your machine must be in FAX or PC answer

mode, and the PBX dial parameter must be set to OFF. Other modes—TEL, TEL/FAX, or TAD—will override Distinctive Ring.

■ This feature may not work properly if you have a

telephone other than a genuine Konica optional handset connected to your machine.

Setting Distinctive Ring

To set up your machine to recognize another ring pattern:

1 Press the Select Function key. 2 Press the 9/User Program One Touch key.

The display shows 1:FUNC. PROGRAMMING. 3 Press the Yes 3 key. The display shows

FUNCTION NO. [ ].

4 Using the numeric keypad, enter 12. The

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display shows DISTINCTIVE RING, OFF.

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5 Press the No

key two times. The display

changes to

DISTINCTIVE RING, SET.

6 Press the Yes 3 key. The display changes to SETUP FAX RING

CALL FAX NUMBER NOW.

7 Using a separate telephone line, dial the number assigned to the machine within 90 seconds—if you don’t have access to a second line, have someone else make the call for you. When your Konica FAX 9820 begins to ring, it automatically detects and remembers its assigned ring pattern. Be sure to let it ring until either RESULT=OK or RESULT=NG displays. When the machine has sucessfully finished programming its ring pattern, the display shows RESULT=OK.

Note: Occasionally, your machine may not be able to detect its ring pattern on the first try. If this happens, the display shows RESULT=NG. Follow the instructions again from Step 6.

8 Press the Yes 3 key to confirm your selection. 9 Press the Select Function key to finish.

13 1ST PAPER SIZE: This function allows you to specify the size of paper you are using in the paper tray. Available settings are LETTER (default), A4, LEGAL 13, LEGAL 14, and OTHER.

Using the OTHER setting:

When using the Konica FAX 9820 as a PC printer, you can load A5 and B5 size paper into the paper tray. However, reports and standard size faxes (letter, legal, or A4) will not print completely on these paper sizes. Select the OTHER setting when you have these or other smaller sizes loaded; this prevents faxes and reports from printing partially. When OTHER is selected, faxes are stored in the machine and only print when you have loaded a standard paper size and changed the 1ST PAPER SIZE setting to match the paper loaded.

Important:

■ If you use the OTHER setting, be sure to reset

your machine to a standard paper size as soon as you are finished. Otherwise you cannot receive faxes.

■ Keep in mind that when you select OTHER,

power outage reports do not print—this is the only notification that power to the machine has been disrupted.

14 2ND PAPER SIZE: This function allows you

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to specify the size of the paper you are using in

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the optional second paper tray, and only appears if that option is installed. See setting 13 for details.

15 USER LANGUAGE: This function allows you to switch between the two languages programmed into your machine. Available settings are ENG. (English, the default) and SPA. (Spanish), FRE. (French), or POR. (Portuguese), depending on where you purchased your machine.

16 INCOMING RING: This function controls the telephone ringing sound your machine makes when a call comes in. When set to off, it does not ring during incoming calls. The available settings are:

■ ON (default): Only rings when set to Manual

Receive [TEL] mode or when the RING RESPONSE function is set to 5, 10, or 20 seconds.

■ OFF: Does not ring when a call comes in.

■ DRC (distinctive ring cancel): Rings for each

incoming call with the same tone, even if you have set function setting 12, DISCTINCTIVE RING to on.

use an attached phone to tell your machine to switch from telephone to fax mode so it can receive an incoming fax. Use the keypad of an external telephone to enter the remote receive number you have programmed into your machine.

In addition, if your machine is in TAD mode (see page

22), a caller can enter the programmed remote receive number after leaving a voice message; this enables the machine to receive a fax from the caller.

Available settings are OFF (default), 00, 11, 22, 33, 44, 55, 66, 77, 88, 99, **, and ##.

18 MEM./FEEDER SW.: This function controls the way your machine normally transmits fax messages: by scanning the document into memory first, or by transmitting directly from the document feeder. Available settings are FEEDER and MEMORY (default for the 9820).

Note: If you are using the MEMORY setting and you send a large number of faxes in one session, you may encounter a MEM OVERFLOW error message. If this occurs often, you can correct the problem either by adding an optional memory upgrade or by changing to the FEEDER setting.

19 NOT USED

17 REMOTE RECEIVE: This function lets you

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20 ECM FUNCTION: The error correction mode

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function may help your machine improve communication in areas where telephone line conditions are marginal. See the Troubleshooting section of this User's Guide for other suggestions if you have communication problems. Available settings are ON (default) and OFF.

21 REMOTE DIAGNOSIS: The remote diagnostics feature allows a service person remotely to dial and service your machine. Available settings are ON and OFF (default).

PC/FAX SWITCH: This function is active

only when the optional PC interface is installed and your machine is set to the PC Fax answering mode. In that case, incoming faxes are saved directly to the PC’s disk without being printed. If the PC is turned off or not functioning, the machine acts as a stand-alone fax machine and prints incoming faxes when this PC/FAX SWITCH function is set to ON (default). If this function is set to OFF, the machine will not accept incoming faxes when the PC is turned off or not functioning.

23 ONE TOUCH PARAM: This function allows you to activate the Echo Protection feature for a specific One Touch key, without changing the normal settings. Echo Protection can improve communication with a location in a noisy telephone area. For instructions on changing One Touch Parameters settings for a One Touch key, see page 31.

Changing Your User Function Settings

1 Press the Select Function key. 2 Press the 9/User Program One Touch key.

The display shows 1:FUNC. PROGRAMMING.

3 Press the Yes 3 key. The display shows FUNC-

TION NO. [ ].

4 Using the numeric keypad, enter the 2-digit number

of the function you want to change. The display shows the name of the selected function.

5 Repeatedly press the No

want appears in the display.

Note: If you are changing the TX MODE DEFAULT settings, the new settings appear on the lights above the Yes3 and the No 4 keys

6 Press the Yes 3 key to confirm your selection. The

name of the next function setting appears in the display.

7 Press the Select Function key to finish.

key until the setting you

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Dial Parameter Settings

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These functions allow you to control the way your machine dials telephone numbers. Refer to the Dial Parameter Settings List below to determine which settings you may need to change, then refer to Changing Your Dial Parameter Settings (page 60) to make the change.

Dial Parameter Settings List

REDIAL TRIES: This function controls how many times your machine automatically redials a number that is busy or does not answer. Available settings are from 0 to 10 tries. Default: 3 tries.

REDIAL INTERVAL: This function controls how long your machine waits between each automatic redial attempt. Available settings are from 1 to 6 minutes. Default: 3 minutes.

DIAL TONE DETECT:

This function allows your machine to wait for and detect a dial tone before proceeding with dialing. Available settings are ON and OFF.

Default: OFF.

BUSY TONE DETECT: This function allows your Konica Fax to detect a busy tone when sending a fax. Available settings are ON and OFF. Default: ON.

MF(TONE)/DP (PULSE): This function sets the dialing method. Use the MF setting for Touch-Tone dialing, or the DP setting for pulse dialing. Default: MF (TONE).

PBX LINE: Turn this function on if your machine is connected to a PBX (Private Branch Exchange—a phone system used to route internal calls). Once this function has been turned on and the access digit function has been programmed using the Dial Prefix parameter (below), your machine recognizes the access digit you use in your PBX to get an outside line.See the Dial Prefix function below for mor information. Available settings are ON and OFF. Default: OFF. See “Connecting to a PBX,” page 26, for instructions on changing this setting.

AUTO START: When this function is turned on, your machine automatically dials as soon as you press a One Touch key or enter an Auto Dial code—you do not have to press Start. Available settings are ON and OFF. Default: ON.

DIAL PREFIX: If your machine is connected to a PBX, use this function to specify the access digit used to obtain an outside line from your PBX. You can enter a number with up to four digits. When this parameter is programmed, the machine recognizes the access digit when you enter a number and automatically pauses for an outside line before dialing the rest of the number. See “Connecting to a PBX,” page 26, for instructions on changing this setting. Available settings are ON and OFF. Default: OFF.

Changing Your Dial Parameter Settings

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1 Press the Select Function key.

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2 Press the 9/User Program One Touch key. 3 On the numer ic keypad, press 2. The display shows

2:DIAL PARAMETER.

4 Press the Yes 3 key until the display shows the dial

parameter you want to change.

5 Repeatedly press the No

want appears in the display.

6 Press the Yes 3 key to confirm your selection. The

name of the next dial parameter setting appears in the display.

7 Press the Select Function key to finish.

key until the setting you

Service Function Settings

In many cases, service function settings greatly change the way your machine operates. To change any of these settings, contact your Authorized Konica Dealer.

Service Function Settings List

LONG DOC. SCAN: Normally the machine does not scan documents longer than 14 inches (360 mm). When this function is on, your machine can scan and transmit documents of any length for up to one hour.

MDY/DMY: This function specifies how the machine displays and prints the date: month/day/year or day/ month/year.

TIME/DATE PRINT: This function specifies how the time and date are printed on the fax messages you transmit. Available settings are: do not print date and time, print date and time at the top of the first page only, and print date and time at the top of every page.

TSI PRINT: When this function is on, the phone number of the sending fax machine prints at the top of each page of the message.

NO TONER MEM.RX: When this function is on, your machine automatically receives messages in memory when it is low on toner.

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Fax Reports

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Understanding Reports

Your Konica FAX 9820 provides a variety of useful reports which help you understand its current settings, programming and operations.

Message Confirmation Report (MCF)

This report provides information about your last single-location fax transmission or polling transmission. Information in this report includes:

■ The date of the communication.

■ The total amount of time spent

(S, R-TIME).

■ The Location ID or telephone number of the fax

machine you were communicating with (DISTANT STATION ID).

■ The communication mode used.

■ The number of pages sent or received.

■ The result of the communication—see the end of this

chapter for a list of result codes and their meanings.

ending or Receiving

■ Service codes. Be sure to repor t these diagnostic

codes if you contact your Authorized Service Dealer about communication problems.

■ If the fax was transmitted from memory (not

directly from the feeder), a portion of the first page prints after the report (unless User Function 4, Image in MCF, is set to OFF—see page 56).

Printing a Message Confirmation Report Manually

You can set your machine to print a message confirmation report after every transmission (see page

55), but it may be more convenient to print a report only when you want to.

After transmission, press the Copy key once (with no documents loaded) to see a report confirming your transmission on the display. To print the report, press the Copy key a second time.

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Broadcast Entry Report

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Each time you program a multiple-location transmission (broadcast), your machine gives you the option of printing this report to confirm your entries. Information in this report includes:

■ The Location ID of the One Touch keys and Aut o

Dial codes you have selected.

■ Telephone numbers you have entered using the

numeric keypad.

Confidential Reception Report

This report prints automatically each time your machine receives a confidential message into a mail box. Information in this report includes:

■ The date the message was received.

■ The total amount of time spent

ending or Receiving

(S, R-TIME).

■ The Location ID or telephone number of the fax

machine you were communicating with (DISTANT STATION ID).

■ The number of the mail box that received the message.

■ The number of pages received.

■ The result of the communication.

■ Service codes. Be sure to repor t these diagnostic

codes if you contact your Author ized Konica Dealer about communication problems.

Printing Reports

The four reports described in this section—Activity Report, Broadcast Confirmation Report, Phone Directory, and Configuration Report—are printed using the 6/Report Print One Touch key.

To print a report: 1 Press the Select Function key. 2 Press the 6/Repor t Print One Touch key. The

display shows 1:ACTIVITY REPORT. If you want

to print an activity repor t, skip to step 4.

3 Press the No

key repeatedly until the report you

want to print appears on the display.

Note: The PROTOCOL DUMP report contains

information meaningful only to service technicians. 4 Press the Yes 3 key. The report prints.

Activity Report

The activity report provides a record of your

machine’s communications. Information provided

on this report includes:

■ The total amount of time spent sending faxes

(“Calling”) and the total amount of time spent

receiving faxes (“Called”).

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■ The date, time and duration (S, R-TIME) of each

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transmission or reception.

■ The name or telephone number of the fax machine

you were communicating with (DISTANT STATION ID). If you were sending a fax, the telephone number or the Location ID is printed. If you were receiving a fax, the remote fax machine’s Personal ID or its telephone number is printed.

■ The communication mode used for each transmis-

sion or reception.

■ The number of pages sent or received.

■ The result of each communication.

■ Service codes. Be sure to repor t these diagnostic

codes if you contact your Author ized Konica Dealer about communication problems.

Note: This report does not list messages that were received without errors.

Broadcast Confirmation Report (MCF)

Use this report to confirm the results of a multiplelocation transmission (broadcast). Information provided on this report includes:

■ The date and time at which the broadcast started.

■ The total amount of time used to complete the

broadcast.

■ For each location, the Location ID, the number of

pages sent and the result of the communication.

Phone Directory

This report provides a complete listing of all of the

telephone numbers programmed into your

machine’s One Touch keys, Auto Dial codes and

groups. The information includes:

■ The Location ID and main fax number for each

One Touch key and Auto Dial code.

■ The alternate number (OR) for each One Touch key.

■ The One Touch Parameter settings for each One

Touch key (PRM. ECHO).

■ A listing of all of the One Touch keys and Auto

Dial codes included in each group.

Configuration Report

The configuration report provides a list of the cur-

rent operational settings of your machine. The in-

formation includes:

■ The current settings of all user functions (except

for One Touch Parameter settings, which appear in

the telephone directory).

■ The Sender ID (ID=), TSI/CSI (TEL NO.), and call

back number currently programmed into your

machine.

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■ Current dial parameter settings.

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Power Outage Report

Certain information stored in your machine is lost if power is interrupted under these circumstances:

■ If there is no optional memory expansion board

installed.

■ If there is optional memory installed, but power

has been interrupted for more than one hour. In these cases, any documents stored in the

machine’s memory are erased. If this happens, a report automatically prints listing

all messages lost because of the power outage. It includes all faxes received into memory but not printed—most commonly faxes in personal boxes and faxes not printed because there was no paper in the machine—the date and time they were received, and Sender ID. It also lists faxes in memory waiting to be sent, when they were scheduled to be sent, and the intended recipient.

The information in this report can help you identify and reconstruct any documents that were lost.

Codes Used in Reports

Result Codes

Result codes indicate the results of communications.

Code Description BUSY The other machine’s line was busy or there was no answer. CANCL

A message was erased after being held in memory for 10 days COMP. A multiple-location transmission was completed. COVER The cover was opened during the communication. NO The transmission or reception failed. OK The communication was completed successfully. PUNIT This error code indicates a problem with the printing unit.

Contact service—page 81. R_JAM A paper jam occurred in your machine while it was receiving

a fax, and it was unable to receive the entire message

in memory. S_JAM A document jam occurred. STOP

The Stop key was pressed, ending the communication session.

Communication Codes

Communication codes indicate the communication mode used for a communication.

Code Description B.C. Multiple-location transmission (broadcast). BOX Reception into a personal mail box. CALLING A communication initiated by your machine. CALLED A communication initiated by a remote fax machine.

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Problem Solving

HOME

Clearing a Document Jam

When a document jams while being faxed or scanned, your machine beeps, the red Alarm indicator lights, and DOCUMENT JAM appears in the display. If the jammed document looks as if it is positioned straight in your feeder, press the Stop key to try to feed the document the rest of the way through the feeder. If this fails, follow the instructions below.

1 Grasp the control panel. Pull it up until it releases.

Swing the control panel up and out of the way.

2 Pull out the jammed document.

3 Push the control panel back down until it locks.

Clearing a Paper Jam

If the Alarm indicator lights and your machine displays PAPER JAM or NO PAPER when the paper tray still contains paper, there may be one or more sheets of paper jammed in the machine. If you are out of paper, follow the Loading Paper instructions on page 20. To clear a paper jam, follow the instructions below.

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Notes:

HOME

■ If you experience paper jams often, the type of paper

you are using may be the problem. For best results, select paper developed specifically for photocopying or laser printing. Be sure to fan the paper before loading it into your paper tray.

■ Make sure the 1ST PAPER SIZE user function is set

for the size paper you are using.

1 Lift the document table and swing it out of the way.

2 Push the buttons on the side of the copy stacker until

you hear a click. Lift the copy stacker up.

3 Lift the image drum car tridge out and set it aside.

Warning: Never expose the image drum unit to light for more than 5 minutes. Never expose the image drum unit to direct sunlight. Never touch the surface of the green drum inside the image drum unit.

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4 Pull out any paper you see jammed inside the

HOME

machine.

5 Pull out the paper tray. If any paper in the tray is

damaged, remove and replace it.

6 Push the paper down until it is under the plastic tabs.

7 Make sure the paper stop in the tray is properly

adjusted: not too loose, not too tight.

8 Slide the paper tray all the way back into the machine.

9 Place the image drum unit back into your machine. To

make sure that the image drum is positioned corrctly, press down firmly on both of the locations on the drum marked “PUSH.”

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10 Close the copy stacker and push down until you hear

HOME

a click. Be sure both sides are latched.

11 Close the document table.

Printing a Cleaning Page

If you notice repeating marks or imperfections on your printouts, try printing a cleaning page.

The cleaning page process

■ Removes residual impurities from printing surfaces.

■ Reduces problems such as repeating marks, blotch-

ing, and shading.

To print a cleaning page:

1 Make sure there are no messages in memory. 2 Press the Select Function key. 3 Press the 10/Message Print from Memor y key. 4 Press the Yes 3 key. The cleaning page prints.

Note: If you cannot remove jammed paper using the procedure above and most of the jammed sheet has emerged from the machine, use the following method. You will probably need someone to help you.

■ Open the document stacker and copy stacker (steps

1 and 2 above).

■ Reach between the two stackers and push back the

blue output guide while pulling the paper out. Do not force the paper: you could damage the mechanism or leave paper fragments in it.

Replacing the Toner Cartridge

The number of pages you can print with one toner cartridge varies depending on the type of documents you usually receive or copy. A toner cartridge will print about 2,000 letter-size pages at a typical print coverage of 4% (equivalent of CCITT No. 1 test chart).

Note: The first toner cartridge in your new Konica FAX 9820 has to fill the drum reservoir and saturate the developing roller with toner. For this reason, it will need to be replaced sooner than subsequent cartridges—after about 1,000 pages.

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If your machine displays “TONER LOW” or

HOME

“REPLACE TONER CART.,” replace the toner cartridge with a new one soon. If print density is high enough, you can continue to to use the toner cartridge without replacing it until print quality becomes unacceptable. Keep in mind that if you don’t replace the cartridge soon, there is a risk that a fax will be unreadable when it prints using an empty cartridge.

If the print density becomes low even before your machine displays “TONER LOW” or “REPLACE TONER CART.,” gently wipe the lens surface of the LED array (see Step 8). If the print density does not improve, replace the toner cartridge.

Warning: Be careful when handling the toner cartridge. Do not let toner spill on your clothing or other porous materials. Use cold water to clean up spilled toner; hot water causes the stain to set.

1 Lift the document table into an upright position.

copy stacker until you hear a click. Lift the copy stacker.

3 Pull the blue lever on the old toner cartridge all the

way toward you. Carefully pull the old toner cartridge out of the image drum unit. Dispose of it in the plastic bag you received with your new car tridge

4 Remove the new toner cartridge from its package and

gently shake it from side to side to distribute the toner. Then carefully peel the white plastic tape from the bottom of the toner cart ridge.

2 Push in the cover release buttons on the side of the

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5 With the ridged side facing up and the lever on your

HOME

right, insert the toner car t ridge into the image drum unit. Slide the left end of the cartridge in first, then lower the right end into place.

6 Once the toner car tridge is in place, push the lever all

the way toward the back of the machine to secure it and release the toner.

7 Using the cleaning wipe provided with your new toner

cartridge, gently wipe back and forth across the full length of the LED array. Let the array dry completely.

8 Close the copy stacker and push down until you hear

the copy stacker click into place. Be sure that the cover latches on both sides.

9 Close the document table.

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The CHANGE DRUM SOON Message

HOME

The “CHANGE DRUM SOON” message is a warning that the image drum cartridge in your Konica FAX 9820 may be approaching the end of its usable life, which is approximately 20,000 pages, depending on the length and type of document you receive or copy. It appears when the drum has used up approximately 90% of its life, based on an internal calculation.

This message does not mean that you must replace the image drum immediately, nor does it cause your machine to stop working. In most cases, your image drum still has at least 10% of its productive life left. You can continue to use the image drum as long as print quality is acceptable; however, you should have a replacement image drum and toner cartridge handy. Replace the drum when print quality deteriorates below an acceptable level.

Replacing the Image Drum Cartridge

You need a new image drum if the faxes you receive are light or have vertical streaks in them and you are not out of toner, or if your machine displays a “CHANGE DRUM” message. Contact your Authorized Konica Dealer to order one.

Note: You must replace the toner cartridge when you replace the image drum.

The life of an image drum depends on a number of factors, including temperature and humidity, the type of paper you use, and the number of pages per job.

Cautions:

■ Never expose the image drum unit to light for more

than 5 minutes.

■ Never expose the image drum unit to direct sunlight.

■ Never touch the surface of the green drum inside the

image drum unit.

■ Be careful not to scratch the green surface when you

put the drum down on a table or other surface.

To replace the Image Drum Cartridge:

1 Lift the doument table into an upright position.

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2 Push in the cover release buttons on the side of the copy

HOME

stacker until you hear a click. Lift the copy stacker.

3 Remove the old image drum unit (with its toner

cartridge), wrap it in the packaging materials from your new image drum unit, and discard it.

4 Remove the protective sheet from the new image drum. unit

5 Inser t the new image drum unit into your machine. To

ensure that the image drum is positioned correctly, press down firmly on both of the locations on the image drum m arked “PUSH.”

6 Install a new toner cartridge. Follow Steps 4-7 in

“Replacing the Toner Car tridge” in this chapter.

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7 Close the copy stacker and push down until you hear

HOME

the copy stacker click into place. Besure that the cover latches on both sides.

8 Close the document table.

9. Follow the instructions in the next section to reset the drum counter.

Wait until the time, date and answering mode appear on the display . Then press the Select Function key.

2 Press the 7/Counter Display One Touch key. Th e

display shows DRUM COUNT.

3 Press the Yes 3 key to clear the image drum unit

counter.

4 Press the Select Function key to finish.

Display Panel Messages

This section lists the status and error messages that may appear on the machine’s display panel, and explains what they mean and how to correct any problem they indicate.

Note: The red Alarm indicator lights when there is an error condition.

Normal Display

02:13 [FAX]

Resetting the Drum Counter

Important: Reset the drum counter only when you have finished installing a new image drum. You can only reset the counter when the "Change Drum Soon" message is on the display.

Under normal operating conditions, the top line of the display shows the time and the answering mode—FAX, TEL, PC, T/F, MEM, FWD, or TAD.

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Error Messages

HOME

NO PAPER [FAX] REPLACE PAPER

The paper tray is out of paper. Add more paper. If there is paper in the tray, this message may indicate that paper has jammed while feeding into the printer. Check the paper path and remove any jammed paper–see “Clearing a Printing Paper Jam” at the beginning of this chapter (page 67).

If you run out of paper while printing a fax, the remainder of the fax is stored in memory, and a “MSG IN MEMORY ” message appears. After you reload paper, stored faxes print automatically.

PAPER MIS-FEED [FAX] CHECK PAPER OR PATH

Paper is jammed feeding from the paper tray into the printer. Check the paper path and remove any jammed paper–see “Clearing a Paper Jam” at the beginning of this chapter (page 67).

PAPER JAM [FAX] CHECK PAPER OR PATH

Paper may be jammed inside the printing mechanism . Check the paper path and remove any jammed paper– see “Clearing a Paper Jam” at the beginning of this chapter (page 67).

DOCUMENT JAM [FAX] CONFIRM AND "STOP"

A document to be faxed or scanned has jammed in the scanner. Follow “Clearing a Document Jam” procedures at the beginning of this chapter (page 67).

DOCUMENT MIS-FEED[FAX] RELOAD DOCUMENT

A document to be faxed or scanned has not fed into the scanner properly. Remove the document and reload it into the document .

02:13 [FAX]

CHANGE DRUM SOON

The image drum is nearing the end of its projected life. Make sure a new drum is available, and replace the drum when print quality begins to deteriorate.

02:13 [FAX]

COVER OPEN

The stacker cover is not closed. Press down firmly on the cover to make sure it is closed and latched on both sides.

CONFIRM PAPER SIZE

[Appears only when the optional PC interface is installed.] The paper loaded is not the size called for by your application software. Check your software printing settings and the paper in the paper tray.

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02:13 [FAX]

HOME

REPLACE TONER CART.

Toner is running low in the toner cartridge. Replace the cartridge as soon as possible. When you close the cover after replacing the toner cartridge, the message clears.

COMMUN. ERROR

There is a problem communicating with a remote fax machine. See page 78 for possible causes and solutions.

PRINTER ALARM 2 [FAX] PLEASE CONFIRM

PRINTER ALARM 4 [FAX] PLEASE CONFIRM

Open and close the cover. If this does not clear these messages, turn off your machine and contact your local dealer or qualified service representative—see “Service and Support,” page 81.

ERROR 77

There is no image drum in the machine. Turn the machine off, install an image drum and toner cartridge according to the instructions in this handbook, then turn it on again to clear the message.

Reading the Print Counters

The print counters count the number of pages your Konica FAX 9820 has printed or scanned in its lifetime. If you are experiencing a problem, a service person may ask you to check these counters.

Note: If your machine’s image drum unit has reached the end of its life, you will also use this function to reset the drum counter (you can do this only if the "CHANGE DRUM SOON message is on the display. Refer to “Replacing the Image Drum Unit” in this chapter for more information.

1 Press the Select Function key. 2 Press the 7/Counter Display One Touch key.

The display shows your print unit counter.

3 Press the No4 key. The display shows the

scanning unit counter.

4 Press the Select Function key to finish.

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Problem Checklist

HOME

Your Konica FAX 9820 is a complex machine with many features and functions. Many problems you experience may be due to improper programming. If you are experiencing a problem, read through the following list of problems and solutions before calling your local dealer or qualified service agent.

■ The display is blank. Make sure your machine is turned on.

Check the power cord to make sure that it is securely plugged into the machine and into the wall outlet. Check your wall outlet to make sure that it has power .

■ Nothing happens when you press the control panel keys.

Open and close the upper cov er. If that does not solve the problem, turn the machine off, wait ten

seconds, then turn it on again.

■ The display tells you to replace paper even though there is

paper in the paper tray. stacked in the tra y . Then check for a paper jam in the paper f eed path.

■ Your documents jam in the scanner.

wrinkles, tears or other damage. If it is damaged, try making a copy of the document on a photocopier and faxing or scanning the copy. Mak e sure there are no staples or paper clips and that the paper is clean and dry . Mak e sure the document is not wider than your machine can load.

Make sure that the paper is properly

Check the document for

■ Your machine won’t dial. Check the power cord and wall

outlet. Make sure that your telephone line (not your external telephone or handset) is connected to the LINE outlet on the back of your machine—see page 17. If you have an external telephone connected, lift the handset and check for a dial tone. If you do not hear one, there may be a problem with your telephone line. If you do hear a dial tone, your machine may be using the wrong dialing method (pulse or tone) for your area. If you hear changing tones instead of dialing pulses and you know that your area uses pulse dialing, refer to the MF(TONE)/ DP(PULSE) dial parameter setting on page 61.

■ The display shows a comm unication error .

ERROR” message indicates any of a number of problems.

• Y ou may be trying to communicate with an incompatib le fax machine (your machine can only communicate with ITU-T Group 3 fax machines).

• The remote machine may not be able to perform the function that you want, such as polling or confidential messages.

• The remote machine may be out of paper or experiencing a paper jam.

• Bad telephone line conditions can cause communication errors . Try sending the fax again and check to make sure you are dialing the correct telephone number .

• If you have to dial a prefix number to get an outside line, or if you are dialing internationally , you may need to enter a pause (using the Pause One T ouch k ey) after the dial prefix or international dialing code to tell your machine to wait for a dial tone.

A “COMMUN.

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• If you have frequent problems communicating with a particular

HOME

remote fax machine, try programming the number into one of your One T ouch keys and then changing the One Touch P arameters for that One Touch key (see page 31).

• Lastly , either your f ax machine or the remote f ax machine may need servicing. Try sending a fax to another location to

check your machine.

■ You sent a fax but the image the remote fax machine

received was very poor. If y our document had a lot of small type, complex illustrations, photos, or was very light or very dark, try changing your resolution and contrast settings (see “Loading Documents,” page 36). Copy the document on your machine to preview how it will transmit. The problem ma y be caused by telephone line interference . Try sending the document again later.

■ Y ou sent a fax b ut it was received completely blank.

sure that you have loaded your document face down.

■ You keep getting reports you do not want . Message Confirmation Reports can be set to print automatically after each single or multiple-location transmission; Error Reports can be set to print after each failed transmission or reception. Check your user function settings and turn off the reports you do not want. See the chapters on Customizing and Reports.

■ The image received on your Konica FAX 9820 was very poor. Contact the sending party . Ask the person to change the

resolution and contrast settings and to make a copy of the document on the fax machine to confirm that it is working properly. Ask for the fax to be sent again. If you still ha v e a problem, try making a copy of a document on your machine to be sure it is working properly . If b lotches or recurring marks appear , print a cleaning page.

Make

■ You tried dialing with a One Touch key or an Auto Dial code but nothing happened. Make sure that something is

programmed into the One T ouch key or A uto Dial code y ou are using. Check the fax number to make sure it was entered correctly (see the Dial Directories chapter). When you are dialing with an Auto Dial code, be sure to press the Auto Dial key before you enter the code. If your machine has the Auto Start feature turned off, you will have to press the Start key before dialing will begin.

■ Y our machine does not ans wer the phone or receive faxes. First make sure that your machine is turned on and the power cord is connected to the AC outlet. If you have a handset connected to your machine, check that there is a dial tone on the phone line. Also check the reception mode you are using— your machine will not automatically receive faxes in manual answering mode [TEL]. In TAD mode, the answering machine answers the call first. See Setting the Answering Mode, page 22.

■ Y our received documents are light or have vertical streaks on them and you are not out of toner.

page—Press the Select Function key, then press the 10/Msg. Print from Memory key , then press the Yes 3 ke y. If that doesn’t help, Gently wipe the lens surface of the LED array with a soft pad moistened with rubbing alcohol, and then see if the machine works properly (refer to “Replacing the T oner Cartridge, ” page

70). If y our machine still does not work properly , remove the image drum unit (refer to “Replacing the Image Drum Unit, ” page

73), and tap the toner cartridge. If this does not work, you may need to replace your image drum cartridge.

■ You set your machine for delayed transmission but it did not send. Check the display to make sure that you have set the

clock to the correct time. See “Setting the Date and Time, ” page 21.

First, print a cleaning

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■ Your machine disconnected before you could answer a

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voice request. You must answ er a v oice request while the warbling tone is sounding. When you hear the warbling tone, press the Voice Request key after picking up y our handset.

■ Y our machine will not poll a remote fax mac hine . Call the person at the remote fax machine to be sure that documents have been loaded and that the fax machine is set for polling transmission mode.

■ Someone tried to send you a confidential fax but nothing

happened. Y ou must set up a mail bo x bef ore anyone can send you a confidential fa x. See “Receiving Confidential F ax es,” page

47. Make sure the person sending you the fax knows the correct mail box number .

■ Y our machine is connected to a PBX and you cannot dial

out. Y ou m ust enter your access digit to reach an outside line before the telephone number for each number that you dial or program into your machine. Also, your machine must be programmed for PBX operation before it will work. See “Connecting to a PBX,” page 26.

■ Y ou want to answer an external telephone b ut y o ur

machine always answers first. telephone, change y our machine’ s incoming ring response user function setting. See page 57.

■ Y our received faxes sometimes look distorted.

document received is wider or longer than the paper you have loaded into your paper tray, your machine automatically reduces the length of the document to fit on your paper . This type of problem could also be communication related.

If you are using an external

If the

■ Y ou are constantly receiving unsolicited advertising on

your mac hine. Try using the closed network function. See page

40.

■ Y our machine does not immediately switch to TEL mode

when you make or receive a voice call. Try pressing the Stop key . Your machine will return to standby mode so that y ou can converse . This condition ma y happen infrequently due to telephone line conditions, or the type of external telephone used. Check the physical line connections—wall outlet and cord. If this problem happens often, call your local dealer or qualified service agent.

Service and Support

This information is valid for the United States and Canada only.

Konica is firmly committed to the satisfaction of our customers. If you have a problem that your customer documentation cannot solve, contact your Konica dealer or branch location, or phone Konica National Technical Support Center at 1-800-825-5664.

Konica on the Internet

For the latest product information and answers to common questions, as well as other support, visit Konica's Web site:

80 Problem Solving

http://www.konicabt.com

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Specifications

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Category Specifications

Type/compatibility Desktop ITU-T G3 transceiver

Modem speed Konica FAX 9820:

33.6/28.8/14.4/9.6/7.2/4.8/2.4 Kbps

Automatic fallback

Transmission speed (ITU-T Test Chart #1) Konica FAX 9820:

As fast as 3 seconds per page

Printing speed 8 pages per minute

Printing warmup time 20 seconds Standby to Print

Scan speed Konica FAX 9820:

3 seconds per page

Scan resolution horizontal: 300 dpi

vertical: 100 dpi, 200 dpi, 400 dpi

Halftone transmission 64 shades of gray

Scan width 8.5" (21.5 cm)

Protocol ITU-T G3

Communications Half duplex

Category Specifications

Coding scheme MH/MR/MMR with ITU-T ECM

Recording paper Plain paper, letter, legal, or A4 size

Paper Handling

Universal tray 250 sheets maximum; letter, legal, A4.

16-28 lb. (60.5-105.5 g/m

Manual feeder Single sheet only; letter, legal, A4, envelopes,

labels, custom. 16-32 lb (60.5-120.2 g/m2)

Memory

Fax standard Konica FAX 9820:

2.5MB (up to 200 send/receive pages*)

*ITU-T Test Chart #1

Environmental

Dimensions 13" x 16.5" x 9.6" W x D x H (33cm x 42 cm x 24.5 cm),

excluding paper tray Weight 28.7 lb (13 kg) with image drum Power 120 VAC ± 10%, 50/60 Hz ± 2%

or 220/240 VAC ± 10% , 50/60 Hz ±2%

)

Specifications 81

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Index

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Symbols

*/Tone key 9 0/Unique key 9 1/Delayed TX key 11, 43 10/Message Print From Memory k e y 12 1'ST PAPER SIZE: 58 2'ND PAPER SIZE: 58 2/Broadcast Feeder TX key 11, 45 3/Confidential TX key 12 4/Relay Initiate TX key 12, 50 5/Polling key 12, 51 6/Report Print key 12, 64 7/Counter Display key 12, 77 8/Location Program key 12, 30, 32, 34 9/User Program key 12, 21, 25, 26, 31, 57, 60, 61

Activity report 64 Alarm 10 Alarm indicator 10

alternate number 11 Answering Machine

connecting 19 Answering machine 19, 22 Answering mode 22-23

setting 22 Auto Dial key 8, 33, 34 Auto Dial numbers 32-33, 79 Auto Rec key 8, 23 Auto Receive mode [FAX] 22 A UT O START 61

Broadcast confirmation report 65 Broadcast entry report 64 Broadcast Feeder TX key 11 Broadcasting 49-51 Bulletin polling 52 BUSY T ONE DETECT 61

82 Index

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Call Back Number 23 Chain dalling 32 CHANGE DRUM 73, 76 Cleaning page 70 Clock

setting 21 Closed network 40, 56, 80 Codes

communication 66

report 66 COMM ERROR 77 Communication codes 66 COMMUNICA TION ERR OR 77, 78 Components 4 Confidential fax 46 Confidential fax messages

receiving 47

sending 46 Confidential Reception Report 64 Confidential TX key 12 Configuration report 65 CONFIRM PAPER SIZE 77 Contrast

transmit document 37 Control Panel 8-10

Copy 8, 27 Copy key 8, 27 Counter Display key 12 Customer Information Center 80 Customer Service Representatives 80

Date

setting 21 Delayed TX key 11 Dial parameters 60-61

changing 61 DIAL PREFIX 61 DIAL TONE DETECT 61 Dialing

chain 32

One T ouch 11 Display Panel 8 Display panel messages 75 Distinctive ring 57

setting 57-58 DOCUMENT JAM 76 Document jam

clearing 67 DOCUMENT MIS-FEED 76 Document stacker 15

Index 83

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Documents

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loading 36 preparing 35

Drum counter

resetting 12, 75

Echo Protection 31 ECM FUNCTION 59 End of Session tone 13 Error Tones 13 External T elephone

connecting 19

Fax

sending 37-38 sending, confidential 46 sending, delayed 43, 80

sending, multiple locations 45 Fax Forwarding mode 23, 25 Fax Identification (F ax ID) 23-24 FAX mode 22 FWD 23, 25

Handset 39

installing 17-19 Hook/V. Request key 8, 38 Hyphen key 8

Image Drum Cartridge 6

replacing 73-75 INCOMING RING 59 Internet 81

Jam

document 78

printing paper 67-70

K ey Select Tone 13

Groups 33

84 Index

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Language

setting 25, 58 LED array 72 LED Print Head 6 LINE jack 17 Location ID 30, 31, 32, 33 Location Program key 12 LONG DOC. SCAN 62

Manual Receive mode [TEL] 22 MDY/DMY 62 MEM./FEEDER SW. 59 Memory

printing from 12 Memory reception 40

cancelling 40 Message Confirmation Report

user function settings 55 Message confirmation report 63 Message Print From Memory key 12 Messages

display panel 75 MF(TONE)/DP(PULSE) 61 Multiple locations

faxing 45

No 4 key 9 NO PAPER 76 NO TONER MEM.RX 62 Number

alternate 11 primary 11

Numeric keypad: 9

Off-Hook Alarm tone 13 One Touch ke ypad 9 One Touch keys 30-32, 79

location ID 30, 10 programming 30

ONE TOUCH PARAM 60

Paper

weight 20 PAPER OUT/JAM 67 PAPER JAM 67, 76 PAPER MIS-FEED 76 P ause key 10 PBX (Private Branch Exchange) 26, 61, 80 PBX LINE 61

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PC Fax mode [PC] 23

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PC mode 23 PC/F AX SWITCH 59 Phone Directory 65 Plus key 10 P olling 51, 80 P olling, bulletin 52 Polling key 12 Polling reception 12 P olling tr ansmission 12 P ower cord 19 P ower outage report 41, 66 Primary number 11 Print counters 77 PRINTER ALARM 2 77 PRINTER ALARM 4 77 Printing paper jam

clearing 67-70

Private Branch Exchange (PBX) 26, 61, 80

Receiving Fax

in memory 40

manual 39 REDIAL INTER VAL 60 Redial key 8 REDIAL TRIES 60

Redialing 38 Reduction, automatic 20 REFER T O USER GUIDE 74 Relay broadcast report 50 Relay Broadcasting 49-51 Relay Initiate TX key 1 2 Relayed fax transmission 12 REMOTE DIAGNOSIS 59 REMOTE RECEIVE 59 REPLACE TONER CART. 71, 77 Report Print key 12 Reports 63

activity 64 broadcast confirmation 65 broadcast entry 64 codes 66 confidential reception 64 message confirmation 63 power outage 66

Resolution

transmit document 36

RING RESPONSE 57, 80

Search key 8, 37 Select Function key 8 Sender ID 23, 56 Service and Support 80

86 Index

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Service Function Settings 62

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Signal T ones 13 Space key 10 Start 10 Start key 10 Stop 10 Stop key: 10 Supplies 82

stopping 38 Transmit Resolution 79 Transmit Resolution/Yes ß 9 TSI PRINT 62 TSI/CSI 23 TX MODE DEFAULT 56 Type of Original 79

T/F mode 22 T/F TIMER PROG. 57 TAD MODE 59 TAD mode 19, 22 TEL jack 19 TEL mode 22 Telephone Answering Device mode [TAD] 22 T elephone Line

connecting 17 Telephone/Fax mode [T/F] 22 Time

setting 21 TIME/DATE PRINT 62 Toner cartridge 6

installing 16

replacing 70-72 Transmission

User function settings 55-60

changing 60

User Program key 12

V oice Request 41, 80

answering 42 initiating 42

V oice Request T one 13

Yes 3 key 9

Index 87

Konica FAX 9820 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Installation

Faxing: Dial Directories

Faxing: Basic Operations

Fax Reports

Problem Solving

Specifications

Index