Konftel G510-7276-00 User Manual
InfoPrint Color 1824
MT(4985)
User’s Guide
G510-7276-00
InfoPrint Color 1824
MT(4985)
User’s Guide
G510-7276-00
Contents
Safety information.............................................................................9
Learning about the printer.............................................................11
Printer configurations........................................................................................................................................................11
Selecting a location for the printer...............................................................................................................................12
Understanding the printer control panel...................................................................................................................14
Additional printer setup..................................................................15
Installing internal options................................................................................................................................................15
Available options ............................................................................................................................................................................ 15
Accessing the system board to install internal options.................................................................................................... 16
Installing a memory card ............................................................................................................................................................. 18
Installing a flash memory card ................................................................................................................................................... 20
Installing hardware options.............................................................................................................................................22
Installing a 650-sheet duo drawer ............................................................................................................................................ 22
Attaching cables..................................................................................................................................................................23
Verifying printer setup.......................................................................................................................................................24
Printing menu settings pages .................................................................................................................................................... 24
Printing a network setup page .................................................................................................................................................. 25
Setting up the printer software......................................................................................................................................25
Installing printer software ........................................................................................................................................................... 25
Updating available options in the printer driver................................................................................................................. 26
Setting up wireless printing.............................................................................................................................................27
Information you will need to set up the printer on a wireless network...................................................................... 27
Installing the printer on a wireless network (Windows) ................................................................................................... 27
Installing the printer on a wireless network (Macintosh)................................................................................................. 29
Installing the printer on a wired network .............................................................................................................................. 31
Loading paper and specialty media.............................................34
Linking and unlinking trays.............................................................................................................................................34
Linking trays...................................................................................................................................................................................... 34
Unlinking trays ................................................................................................................................................................................. 34
Assigning a Custom Type <x> name....................................................................................................................................... 34
Setting the Paper Size and Paper Type........................................................................................................................35
Configuring Universal paper settings..........................................................................................................................35
Loading the standard 250-sheet tray...........................................................................................................................36
Loading the optional 650-sheet duo drawer............................................................................................................38
Using the multipurpose feeder......................................................................................................................................39
Contents
2
Using the manual feeder..................................................................................................................................................41
Paper and specialty media guide..................................................43
Paper guidelines..................................................................................................................................................................43
Paper characteristics...................................................................................................................................................................... 43
Unacceptable paper ...................................................................................................................................................................... 44
Selecting paper................................................................................................................................................................................ 44
Selecting preprinted forms and letterhead........................................................................................................................... 44
Storing paper........................................................................................................................................................................45
Supported paper sizes, types, and weights...............................................................................................................45
Paper sizes supported by the printer ...................................................................................................................................... 45
Paper types supported by the printer..................................................................................................................................... 46
Paper types and weights supported by the printer ........................................................................................................... 47
Paper capacities............................................................................................................................................................................... 48
Using recycled paper and other office papers ..................................................................................................................... 49
Printing...............................................................................................50
Printing a document..........................................................................................................................................................50
Printing specialty documents.........................................................................................................................................51
Tips on using letterhead............................................................................................................................................................... 51
Tips on using transparencies ...................................................................................................................................................... 52
Tips on using envelopes............................................................................................................................................................... 52
Tips on using paper labels........................................................................................................................................................... 53
Tips on using card stock............................................................................................................................................................... 54
Printing from a flash drive................................................................................................................................................55
Printing information pages..............................................................................................................................................56
Printing a font sample list............................................................................................................................................................ 56
Printing a directory list.................................................................................................................................................................. 56
Printing the print quality test pages........................................................................................................................................ 56
Canceling a print job from the printer control panel ........................................................................................................ 56
Canceling a print job from the computer .............................................................................................................................. 57
Clearing jams.....................................................................................59
Avoiding jams.......................................................................................................................................................................59
Understanding jam numbers and locations..............................................................................................................60
200 paper jam.......................................................................................................................................................................61
201 paper jam.......................................................................................................................................................................61
202 paper jam.......................................................................................................................................................................62
230 paper jam.......................................................................................................................................................................64
235 paper jam.......................................................................................................................................................................64
242 paper jam.......................................................................................................................................................................64
Contents
3
250 paper jam.......................................................................................................................................................................65
Understanding printer menus.......................................................66
Menus list................................................................................................................................................................................66
Supplies menu......................................................................................................................................................................67
Paper menu...........................................................................................................................................................................67
Default Source menu..................................................................................................................................................................... 67
Paper Size/Type menu .................................................................................................................................................................. 68
Paper Texture menu ...................................................................................................................................................................... 71
Paper Weight menu....................................................................................................................................................................... 72
Paper Loading menu ..................................................................................................................................................................... 73
Custom Types menu...................................................................................................................................................................... 75
Universal Setup menu................................................................................................................................................................... 75
Reports....................................................................................................................................................................................76
Menu Settings Page menu .......................................................................................................................................................... 76
Device Statistics menu.................................................................................................................................................................. 76
Network Setup Page menu ......................................................................................................................................................... 77
Profile List menu ............................................................................................................................................................................. 77
Print Fonts menu............................................................................................................................................................................. 77
Print Directory menu ..................................................................................................................................................................... 77
Print Defects menu......................................................................................................................................................................... 77
Print Demo menu ........................................................................................................................................................................... 78
Asset Report menu......................................................................................................................................................................... 78
Network/Ports.......................................................................................................................................................................78
Active NIC menu.............................................................................................................................................................................. 78
Network menu ................................................................................................................................................................................. 78
Wireless menu.................................................................................................................................................................................. 79
USB menu .......................................................................................................................................................................................... 80
Settings...................................................................................................................................................................................82
General Settings menu ................................................................................................................................................................. 82
Setup menu ...................................................................................................................................................................................... 84
Finishing menu................................................................................................................................................................................ 85
Quality menu.................................................................................................................................................................................... 87
Utilities menu................................................................................................................................................................................... 90
PDF menu .......................................................................................................................................................................................... 90
PostScript menu .............................................................................................................................................................................. 91
PCL Emul menu ............................................................................................................................................................................... 91
Image menu...................................................................................................................................................................................... 94
PictBridge menu.............................................................................................................................................................................. 94
Flash drive menu............................................................................................................................................................................. 95
Understanding printer messages.................................................96
List of status and error messages...................................................................................................................................96
Contents
4
Maintaining the printer.................................................................107
Storing supplies.................................................................................................................................................................107
Conserving supplies.........................................................................................................................................................107
Checking the status of supplies...................................................................................................................................107
Checking the status of supplies from the printer control panel..................................................................................107
Checking the status of supplies from a network computer..........................................................................................107
Ordering supplies..............................................................................................................................................................108
Ordering toner cartridges..........................................................................................................................................................108
Ordering imaging kits .................................................................................................................................................................108
Ordering a waste toner bottle..................................................................................................................................................108
Replacing supplies............................................................................................................................................................108
Replacing the waste toner bottle ...........................................................................................................................................108
Replacing a black imaging kit ..................................................................................................................................................112
Replacing a black and color imaging kit ..............................................................................................................................117
Replacing a toner cartridge.......................................................................................................................................................122
Replacing a developer unit .......................................................................................................................................................124
Cleaning the exterior of the printer............................................................................................................................129
Moving the printer............................................................................................................................................................130
Before moving the printer.........................................................................................................................................................130
Moving the printer to another location................................................................................................................................130
Shipping the printer ....................................................................................................................................................................130
Administrative support.................................................................131
Restoring the factory default settings.......................................................................................................................131
Adjusting Power Saver....................................................................................................................................................131
Using the Embedded Web Server...............................................................................................................................132
Setting up e-mail alerts...................................................................................................................................................132
Configuring supply notifications.................................................................................................................................132
Copying printer settings to other printers...............................................................................................................133
Troubleshooting.............................................................................134
Solving basic printer problems....................................................................................................................................134
Solving printing problems.............................................................................................................................................134
Printer control panel display is blank or displays only diamonds...............................................................................134
Error message about reading USB drive appears..............................................................................................................134
Jobs do not print...........................................................................................................................................................................134
Job takes longer than expected to print..............................................................................................................................135
Job prints from the wrong tray or on the wrong paper .................................................................................................135
Incorrect characters print...........................................................................................................................................................135
Tray linking does not work........................................................................................................................................................136
Contents
5
Large jobs do not collate ...........................................................................................................................................................136
Unexpected page breaks occur...............................................................................................................................................136
Solving option problems................................................................................................................................................137
Option does not operate correctly or quits after it is installed ....................................................................................137
Drawers.............................................................................................................................................................................................137
Flash memory card.......................................................................................................................................................................137
Multipurpose feeder ....................................................................................................................................................................138
Memory card ..................................................................................................................................................................................138
Solving paper feed problems.......................................................................................................................................138
Paper frequently jams .................................................................................................................................................................138
Paper jam message remains after jam is cleared ..............................................................................................................139
Page that jammed does not reprint after you clear the jam.........................................................................................139
Solving print quality problems....................................................................................................................................139
Isolating print quality problems..............................................................................................................................................139
Blank pages.....................................................................................................................................................................................140
Characters have jagged or uneven edges ...........................................................................................................................140
Clipped images ..............................................................................................................................................................................141
Dark lines .........................................................................................................................................................................................141
Gray background ..........................................................................................................................................................................141
Incorrect margins..........................................................................................................................................................................142
Light colored line, white line, or incorrectly colored line...............................................................................................142
Paper curl.........................................................................................................................................................................................143
Print irregularities .........................................................................................................................................................................143
Print is too dark..............................................................................................................................................................................144
Print is too light .............................................................................................................................................................................145
Repeating defects.........................................................................................................................................................................146
Skewed print...................................................................................................................................................................................147
Solid color pages...........................................................................................................................................................................147
Toner fog or background shading appears on the page...............................................................................................147
Toner rubs off.................................................................................................................................................................................147
Toner specks...................................................................................................................................................................................148
Transparency print quality is poor..........................................................................................................................................148
Uneven print density ...................................................................................................................................................................149
Solving color quality problems....................................................................................................................................149
Color misregistration...................................................................................................................................................................149
FAQ about color printing...........................................................................................................................................................150
Contacting Customer Support.....................................................................................................................................153
Notices..............................................................................................154
Edition notice.....................................................................................................................................................................154
Industry Canada notices.................................................................................................................................................155
Contents
6
Power consumption.........................................................................................................................................................159
Index.................................................................................................161
Contents
7 8
Safety information
Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.
Do not place or use this product near water or wet locations.
CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of
procedures other than those specified herein may result in hazardous radiation exposure.
This produ ct uses a printing pr ocess that heats th e print media, and th e heat may cause the med ia to release emissions .
You must understand the sect ion in your operat ing instructions that discusses the guidelines for select ing print media
to avoid the possibility of harmful emissions.
CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot
component, allow the surface to cool before touching.
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury
or printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
• Disconnect all cords and cables from the printer before moving it.
• Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the
same time.
Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.
Use only the power cord provided with this product or the manufacturer's authorized replacement.
Use only the telecommunications (RJ-11) cord provided with this product or a 26 AWG or larger replacement when
connecting this product to the public switched telephone network.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system
connections) are properly installed in their marked plug-in ports.
This product is designed, tested, and approved to meet strict global safety standards with the use of specific
manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not
responsible for the use of other replacement parts.
CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not
subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture
and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly
for signs of misuse. Remove the power cord from the electrical outlet before inspecting it.
Safety information
9
Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product
or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
CAUTION—SHOCK H AZARD: To avoid the risk of el ectric shock when cleani ng the exterior of the printer, unplug
the power cord from the wall outlet and disconnect all cables from the printer before proceeding.
SAVE THESE INSTRUCTIONS.
Safety information
10
Learning about the printer
Printer configurations
Basic model
The following illustration shows the basic printer model:
Standard exit bin
1
Standard 250-sheet tray (Tray 1)
2
Manual feeder
3
4 Printer control panel
Learning about the printer
11
Fully configured model
The following illustration shows the fully configured printer model with a 650-sheet duo drawer:
1 650-sheet duo drawer (Tray 2)
2 Multipurpose feeder latch
3 Multipurpose feeder
Selecting a location for the printer
When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install
any options, leave enough room for them also. It is important to:
• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.
• Provide a flat, sturdy, and stable surface.
• Keep the printer:
– Away from the direct airflow of air conditioners, heaters, or ventilators
– Free from direct sunlight, humidity extremes, or temperature fluctuations
– Clean, dry, and free of dust
• Allow the following recommended amount of space around the printer for proper ventilation:
Learning about the printer
12
304.8 mm (12.0 in.)
1
508 mm (20.0 in.)
2
3 304.8 mm (12.0 in.)
304.8 mm (12.0 in.)
4
5 508 mm (20.0 in.)
When the printer is set up, allow clearance around it as shown.
Learning about the printer
13
Understanding the printer control panel
Control panel item Description
1 Display Shows messages that communicate the status of the printer
2
3 Indicator light Indicates the printer status:
Select Press to initiate action on a menu item.
• Off—The power is off.
• Blinking green—The printer is warming up, processing data, or printing.
• Solid green—The printer is on, but idle.
• Blinking red—Operator intervention is needed.
4
5 Navigation buttons
6
Stop/Cancel Stops all printer activity
A list of options is offered once Stopped appears on the display.
Press or to scroll through menu lists.
Back Returns the display to the previous screen
7
Menu Opens the menu index
Note: The menus are available only when the printer is in the Ready state.
Learning about the printer
14
Additional printer setup
Installing internal options
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
You can customize your printer connectivity and memory capacity by adding optional cards. The instructions in this
section explain how to install the available cards; you can also use them to locate a card for removal.
Note: Options are available only for some printer models.
Available options
Note: Certain options are not available on selected printer models.
Memory cards
• Printer memory
• Flash memory
• Font cards
Additional printer setup
15
Accessing the system board to install internal options
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
Note: This operation requires a #2 Phillips screwdriver.
1 Remove the cover.
a Turn the screws on the cover counterclockwise, and then remove them.
b Gently pull the cover away from the printer, and then remove it.
Additional printer setup
16
2 Use the illustration below to locate the appropriate connector.
Warning—Potential Damage: System board electrical components are easily damaged by static electricity.
Touch something metal on the printer before touching any system board electronic components or connectors.
1 Flash memory card connector
Memory card connector
2
Additional printer setup
17
Installing a memory card
The system board has one connector for an optional memory card.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
1 Access the system board.
Additional printer setup
18
2 Open both latches on the connector completely.
3 Unpack the memory card.
Note: Avoid touching the connection points along the edge of the card.
4 Align the notches on the memory card with the ridges on the connector.
5 Push the memory card straight into the connector until it snaps into place. Make sure each latch fits over the
notch located on either side of the memory card.
Notch
1
2 Latch
Additional printer setup
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6 Reinstall the system board access cover.
Installing a flash memory card
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
1 Access the system board.
2 Unpack the memory card.
Note: Avoid touching the connection points along the edge of the card.
Additional printer setup
20
3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board. This ensures
the metal pins line up correctly as well.
1 Plastic pins
Metal pins
2
4 Push the card firmly into place.
Notes:
• The entire length of the connector on the card must touch and be flush against the system board.
• Be careful not to damage the connectors.
Additional printer setup
21
5 Reinstall the system board cover.
Installing hardware options
Installing a 650-sheet duo drawer
The printer supports one optional drawer, which allows an additional 650 sheets of paper to be loaded. The drawer
includes a multipurpose feeder.
CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory
devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the
wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,
and unplug any cables going into the printer.
1 Unpack the 650-sheet duo drawer, and remove any packing material and the dust cover.
2 Place the drawer in the location chosen for the printer.
3 Align the printer with the 650-sheet duo drawer, and lower the printer into place.
CAUTION—POTENTIAL INJURY: The printer weight is great than 18 kg (40 lb) and requires two or more
trained personnel to move it safely.
Additional printer setup
22
Attaching cables
CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such
as the power cord, during a lightning storm.
Connect the printer to the computer using a USB cable or an Ethernet cable. A USB port requires a USB cable. Be sure
to match the USB symbol on the cable with the USB symbol on the printer. Match the appropriate Ethernet cable to
the Ethernet port.
Additional printer setup
23
1 Ethernet port
USB port
2
Verifying printer setup
Once all hardware and software options are installed and the printer is turned on, verify that the printer is set up
correctly by printing the following:
• Menu settings pages—Use these pages to verify that all printer options are installed correctly. A list of installed
options appears toward the bottom of the page. If an option you installed is not listed, then it is not installed
correctly. Remove the option and install it again.
• Network setup page—If your printer is a network model and is attached to a network, print a network setup
page to verify the network connection. This page also provides important information that aids network printing
configuration.
Printing menu settings pages
Print menu settings pages to review the current menu settings and to verify printer options are installed correctly.
Note: If you have not made any menu item settings changes yet, then the menu settings pages list all the factory
default settings. Once you select and save other settings from the menus, they replace the factory default settings
as user default settings. A user default setting remains in effect until you access the menu again, choose another value,
and save it. To restore the factory default settings, see “Restoring the factory default settings” on page 131.
1 Make sure the printer is on and Ready appears.
2 From the printer control panel, press .
Additional printer setup
24
3 Press the arrow buttons until Reports appears, and then press .
4 Press the arrow buttons until Menu Settings Page appears, and then press .
After the menu settings pages print, Ready appears.
Printing a network setup page
If the printer is attached to a network, print a network setup page to verify the network connection. This page also
provides important information that aids network printing configuration.
1 Make sure the printer is on and Ready appears.
2 From the printer control panel, press .
3 Press the arrow buttons until Reports appears, and then press .
4 Press the arrow buttons until Network Setup Page appears, and then press .
After the network setup page prints, Ready appears.
5 Check the first section on the network setup page, and confirm that Status is “Connected.”
If Status is “Not Connected,” the LAN drop may not be active, or the network cable may be malfunctioning. Consult
a system support person for a solution, and then print another network setup page.
Setting up the printer software
Installing printer software
A printer driver is software that lets the computer communicate with the printer. The printer software is typically
installed during the initial printer setup. If you need to install the software after setup, follow these instructions:
For Windows users
1 Close all open software programs.
2 Insert the Software and Documentation CD.
3 From the main installation dialog, click Install.
4 Follow the instructions on the screen.
For Macintosh users
1 Close all open software applications.
2 Insert the Software and Documentation CD.
3 From the Finder desktop, double-click the printer CD icon that automatically appears.
4 Double-click the Install icon.
5 Follow the instructions on the screen.
Additional printer setup
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Updating available options in the printer driver
Once the printer software and any options are installed, it may be necessary to manually add the options in the printer
driver to make them available for print jobs.
For Windows users
1 Do one of the following:
In Windows Vista
a
Click .
b Click Control Panel.
c Click Hardware and Sound.
d Click Printers.
In Windows XP
a
Click Start.
b Click Printers and Faxes.
In Windows 2000
a
Click Start.
b Click Settings Printers.
2 Select the printer.
3 Right-click the printer, and then select Properties.
4 Click the Install Options tab.
5 Under Available Options, add any installed hardware options.
6 Click Apply.
For Macintosh users
In Mac OS X version 10.5
1
From the Apple menu, choose System Preferences.
2 Click Print & Fax.
3 Select the printer, and then click Options & Supplies.
4 Click Driver, and then add any installed hardware options.
5 Click OK.
In Mac OS X version 10.4 and earlier
1
From the Go menu, choose Applications.
2 Double-click Utilities, and then double-click Print Center or Printer Setup Utility.
3 Select the printer, and then from the Printers menu, choose Show Info.
Additional printer setup
26
4 From the pop-up menu, choose Installable Options.
5 Add any installed hardware options, and then click Apply Changes.
Setting up wireless printing
Information you will need to set up the printer on a wireless network
Note: Do not connect the installation or network cables until prompted to do so by the setup software.
• SSID—The SSID is also referred to as the network name.
• Wireless Mode (or Network Mode)—The mode will be either infrastructure or ad hoc.
• Channel (for ad hoc networks)—The channel defaults to auto for infrastructure networks.
Some ad hoc networks will also require the auto setting. Check with your system support person if you are not
sure which channel to select.
• Security Method—There are three basic options for Security Method:
– WEP key
If your network uses more than one WEP key, enter up to four in the provided spaces. Select the key currently
in use on the network by selecting the Default WEP Transmit Key.
or
– WPA or WPA2 passphrase
WPA includes encryption as an additional layer of security. The choices are AES or TKIP. Encryption must be
set for the same type on the router and on the printer, or the printer will not be able to communicate on the
network.
– No security
If your wireless network does not use any type of security, then you will not have any security information.
Note: Using an unsecured wireless network is not recommended.
If you are installing the printer on an 802.1X network using the Advanced method, then you may need the following:
• Authentication type
• Inner authentication type
• 802.1X username and password
• Certificates
Note: For more information on configuring 802.1X security, see the Networking Guide on the Software and
Documentation CD.
Installing the printer on a wireless network (Windows)
Before you install the printer on a wireless network, make sure that:
• Your wireless network is set up and working properly.
• The computer you are using is connected to the same wireless network where you want to set up the printer.
Additional printer setup
27
1 Connect the power cable, and then turn the printer on.
Make sure the printer and computer are fully on and ready.
Do not connect the USB cable until instructed to do so on the screen
2 Insert the Software and Documentation CD.
3 Click Install.
4 Click Agree.
5 Click Suggested.
6 Click Wireless Network Attach.
7 Connect the cables in the following order:
a Temporarily connect a USB cable between the computer on the wireless network and the printer.
Note: After the printer is configured, the software will instruct you to disconnect the temporary USB cable
so you can print wirelessly.
b If your printer has faxing capabilities, then connect the telephone cable.
Additional printer setup
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