Kohler 1199250-2-A User Manual

Installation and Care Guide

Bath Whirlpool

Standard Installation

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Numéro de série du produit:
Número de serie del producto:__________________________

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1199250-2-A

Installation Instructions

WARNING: When using electrical products, basic precautions should always be followed,
including the following:

DANGER: Risk of electric shock. Connect only to a circuit protected by a Ground-Fault

Circuit-Interrupter (GFCI)*.

Building materials and wiring should be routed away from the pump body and other heat-producing
components of the unit.

Install to permit access for servicing.
A pressure wire connector marked ″Earth/Ground″ is provided within the wiring compartment. To reduce

the risk of electric shock, connect this connector to the grounding terminal of your electric service or supply
panel with copper wire equivalent in size to the circuit conductor supplying this equipment.

Pressure wire connectors are provided on the exterior of the junction box or control within this unit to permit
connection of a bonding conductor between this unit and all other exposed metal in the vicinity, as needed to
comply with local requirements.

An equipment grounding terminal is provided in the field wiring compartment. To reduce the risk of electric
shock, this terminal must be connected to the grounding means provided in the electric supply panel with a
conductor equivalent in size to the circuit conductors supplying this equipment.

Grounding is required. The unit should be installed by a qualified service representative, and grounded.

WARNING: Risk of injury or property damage. Please read all instructions thoroughly before

beginning installation, including the following requirements.

WARNING: Risk of electric shock. A qualified electrician should make all electrical connections.

WARNING: Risk of electric shock. Disconnect power before servicing.

NOTICE: Follow all local plumbing and electrical codes. In Canada, install this unit in accordance with

the Canadian Electrical Code, Part 1.

*Outside North America, this device may be known as a Residual Current Device (RCD).

Product Information

Electrical Requirements

The installation must have a Class A Ground-Fault Circuit-Interrupter (GFCI) or Residual Current Device
(RCD). The GFCI or RCD protects against line-to-ground shock hazards. Use a 220 - 240 V, 20 A, 50/60 Hz

dedicated service for the whirlpool.

Product Notices

WARNING: Unauthorized modification may cause unsafe operation and poor performance of
the whirlpool. Do not relocate the whirlpool pump, or make other modifications to the whirlpool

system, as this could adversely affect the performance and safe operation of the whirlpool. Kohler
Co. shall not be liable under its warranty or otherwise for personal injury or damage caused by any
such unauthorized modification.

Features

″CT″ Series: Components include a pump, heater, control, effervescence ports, chromatherapy lights, and
illuminated keypad with remote control.

″AH″ Series: Components include a pump, heater, control, effervescence ports, chromatherapy lights,

1199250-2-A 2 Kohler Co.

Product Information (cont.)

whirlpool jets, and illuminated keypad with remote control.
″M″ Series: Components include a pump, heater, control, backjet system, neckjet system, whirlpool jets, and

illuminated keypad with remote control.
″V″ Series: Components include a pump, heater, control, backjet system, neckjet system, effervescence ports,

chromatherapy lights, whirlpool jets, and illuminated keypad with remote control.

Tools and Materials

Silicone Sealant

Safety Glasses

Measuring Tape

Pipe Wrench

Pencil Tin Snips

Plus:

• Conventional woodworking
tools and materials

• Drop cloth

• Metal shims

• 2x4s

Level

Kohler Co. 3 1199250-2-A

Alcove Drop-In

Position
the rough
plumbing.

Construct 2x4
stud framing
according to the

Position the
rough plumbing.

roughing-in
information.

Construct according
to the product dimensions.

Access
Panel

Verify that the subfloor
offers adequate support,
and is flat and level.

Verify that the subfloor
offers adequate support,
and is flat and level.

1. Prepare the Site

WARNING: Risk of personal injury. This cast iron whirlpool is extremely heavy. Obtain sufficient
help to carefully lift and move it.

NOTICE: Measure your product for site preparation. Note the model number located on the pump, then
visit the product page at www.kohler.com for more information.

NOTICE: Provide generous, unrestricted access to the pump. You must provide access for servicing the
pump and controls. The access must be located immediately next to the pump.

NOTICE: Do not lift the whirlpool by the piping or pump, or use the piping or pump for structural
support of the whirlpool. To avoid damage to the whirlpool, lift at the sides of the whirlpool.

NOTICE: Do not support the load weight of the whirlpool by the rim.

NOTE: Drop-in, alcove, or corner installation is possible, depending on the product chosen.

Carefully unpack and inspect the new whirlpool for damage before installation. If there is damage
do not install the whirlpool; contact your dealer.

Make sure the flooring offers adequate support for your whirlpool, and verify that the subfloor is
flat and level.

Construct 2x4 stud framing.
Install an access panel for future pump servicing. The access panel must be at least 20″ (508 mm)

wide by 15″ (381 mm) high.
Install the rough plumbing.
Install the drain to the whirlpool according to the drain manufacturer’s instructions.
Protect the whirlpool surface by positioning a clean drop cloth in the basin bottom.

1199250-2-A 4 Kohler Co.

Pump

Wiring
Harness

Level by fitting metal shims
under the feet.

Rubber Isolation Feet

Control

Cut the pump banding straps.

2. Install the Whirlpool

WARNING: Risk of personal injury. This cast iron whirlpool is extremely heavy. Obtain sufficient
help to carefully lift and move it.

NOTICE: Do not lift the whirlpool by the piping or pump, or use the piping or pump for structural
support of the whirlpool. To avoid damage to the whirlpool, lift at the sides of the whirlpool.

NOTICE: Do not support the whirlpool by the rim.

Carefully move the whirlpool into position.
Level the whirlpool by fitting metal shims under the feet as needed. Check for level along the rim.

Make sure the whirlpool is resting on all four feet.

Cut the Pump Banding Straps

IMPORTANT! This step is necessary to make the whirlpool operate more quietly.

Cut the two pump banding straps from the whirlpool pump.

NOTE: Do not raise the pump higher than it was before cutting the straps. If the pump is raised too high,
it will not prime properly. Make sure the rubber isolation feet are in place.

Install the Plumbing

Insert the drain tailpiece into the trap. Secure the drain tailpiece to the trap.
Install the faucet valve.
Check the drain connections for leakage.
If needed, install the grab bars according to the instructions.

Kohler Co. 5 1199250-2-A

Heater (models may vary)
T-style (shown) or In-line (not shown)

Wiring Harness

Bond in accordance with national and local codes.
Open bonding lugs are located at top of the junction box.

Junction Box

120/240
VAC Source

N

L2

Breaker Box

Heater Electrical Cord

Pump Electrical Cord

Control

Typical Wiring Connection for North America

Neutral Bus
(In Breaker Box)

120 V

120 V

Typical Two-Pole
Circuit Breaker
with GFCI

240 V

*Line Neutral
(White Curly Wire)

*Equipment Ground

*L2

240 V

*L1

No Connection
(Load Neutral)

Field Wiring (From
Junction Box to
GFCI Breaker)

*Connections to be made
by the electrician.

Blue (L1)

Electrician to provide suitable
strain relief.

Wire Connector

Ground (Green
with Yellow
Stripes)

Brown (L2)

Wire Connectors

3. Make Electrical Connections

NOTE: The product model number is printed on a label on the pump side of the whirlpool bath. This
label also identifies the electrical rating of the product. All whirlpools come equipped with a wiring

junction box and are designed to operate between 220 V and 240 V at either 50 Hz or 60 Hz.

WARNING: Risk of electrical shock. Make sure the power has been disconnected before

performing the following procedures.

From Control

WARNING: Risk of electrical shock. Connect the pump to a properly grounded Ground-Fault
Circuit-Interrupter (GFCI) or Residual Current Device (RCD). This will provide additional
protection against line-to-ground shock hazard. A 220-240 V, 20 A, 50/60 Hz dedicated circuit is
required.

IMPORTANT! The load neutral is not used. There should be no connection to the load neutral terminal
on the Ground-Fault Circuit-Interrupter (GFCI) breaker. The green wire with the yellow stripe is the

equipment ground and needs to be connected to the neutral bus in the main circuit breaker box.

NOTE: The wiring harness includes an antenna for the optional remote control. Do not alter or damage

this antenna during installation.

Connect service to the junction box. The junction box contains blue, brown, and green with a yellow
stripe colored wires and a ground lug

Follow local electrical codes. Bond in accordance with national and local codes.

1199250-2-A 6 Kohler Co.

Inspect and lubricate
the O-Ring.

Housing

Slide the O-Ring
onto the first shoulder
of the jet.

Slide the pillow onto
the neckjet body.

Fit the slip cover
over the pillow.

Insert the jet into the housing,
and lightly push and rotate until
it snaps in position.

4. Install the Whirlpool Trim Kit

Install the Trim Kit

Install the suction cover and jets according to the instructions packed with the trim kit.

Install the Neckjet Trim (if included)

NOTE: The neckjets will not operate unless the pillow is installed. Always use a slip cover to prevent
water from spraying from the whirlpool.

Choose a slip cover, and fit it over the pillow.
Carefully slide the pillow down onto the neckjet body grooves until it is secure.

Test Run the Whirlpool

Fill the whirlpool to a level at least 2″ (51 mm) above the top of the highest jet.
Operate the whirlpool for 5 minutes and check all whirlpool piping connections for leaks. Check for

leakage along the front, sides, and back of the whirlpool.
Turn on each of the whirlpool features and verify proper function. Check for water leakage along

the front, sides, and back of the whirlpool.
For additional information on whirlpool operation, see the ″Operating Instructions″ section.

Neckjet Body

Complete the Installation

Install water-resistant wallboard and all finished wall, deck, and floor materials.
Apply silicone sealant to seal all areas where the whirlpool and finished wall or deck meet.
Install the faucet trim.

Clean-up After Installation

When cleaning up after installation, do not use abrasive cleansers, as they may scratch and dull the
whirlpool surface. If necessary, use warm water and a liquid detergent to clean the surface of the
whirlpool, user keypad, and remote control.

Remove stubborn stains or paint with turpentine or paint thinner. Do not allow cleaners containing

petroleum distillates to remain in contact with any whirlpool surface for long periods of time.

Remove plaster by carefully scraping with a wood edge. Do not use metal scrapers, wire brushes, or
other metal tools. Use a powder-type detergent on a damp cloth to provide mild abrasive action to
any residual plaster.

Kohler Co. 7 1199250-2-A

Important Safety Instructions

READ AND FOLLOW ALL INSTRUCTIONS

SAVE THESE INSTRUCTIONS

INSTRUCTIONS PERTAINING TO A RISK OF FIRE, ELECTRIC SHOCK, OR INJURY TO PERSONS

WARNING: When using electrical products, basic precautions should always be followed,
including the following:

DANGER: Risk of accidental injury or drowning. To reduce the risk of injury, do not permit

children to use this unit unless they are closely supervised at all times.

WARNING: Risk of personal injury. To avoid injury, exercise care when entering or exiting the
whirlpool.

WARNING: Risk of electric shock. Do not permit electric appliances (such as a hair dryer, lamp,
telephone, radio, or television) within 5’ (1.5 m) of this whirlpool.

WARNING: The use of alcohol, drugs, or medication can greatly increase the risk of fatal
hyperthermia. Prolonged immersion in hot water may induce hyperthermia. Hyperthermia occurs

when the internal temperature of the body reaches a level several degrees above the normal body
temperature of 98.6°F (37°C). The symptoms of hyperthermia include an increase in the internal
temperature of the body, dizziness, lethargy, drowsiness, and fainting. The effects of hyperthermia
include: (a) failure to perceive heat, (b) failure to recognize the need to exit the whirlpool, (c)
unawareness of impending hazard, (d) fetal damage in pregnant women, (e) physical inability to
exit the whirlpool, and (f) unconsciousness resulting in the danger of drowning.

WARNING: Risk of hyperthermia. People using medications and/or having an adverse medical
history should consult a physician before using a whirlpool equipped with a heater.

WARNING: Risk of fetal injury. Pregnant or possibly pregnant women should consult a physician
before using the whirlpool.

WARNING: Risk of hyperthermia or drowning. Do not use the whirlpool immediately following
strenuous exercise.

WARNING: Risk of hyperthermia or drowning. Water temperature in excess of 100°F (38°C) may
cause injury. Test and adjust the water temperature before use.

WARNING: Risk of personal injury or drowning. Do not operate this unit without the guard
(cover) over the suction fitting.

WARNING: Risk of personal injury. Never drop or insert any object into any opening.

Use this whirlpool only for its intended purpose as described in this guide. Do not use attachments not
recommended by Kohler Co.

The whirlpool must be connected only to a supply circuit that is protected by a Ground-Fault
Circuit-Interrupter (GFCI)*. Such a GFCI should be provided by the installer and should be tested on a
routine basis. To test the GFCI, press the test button. The GFCI should interrupt power. Press the reset
button. Power should be restored. If the GFCI fails to operate in this manner, the GFCI is defective. If the
GFCI interrupts power to the whirlpool without the test button being pressed, a ground current is flowing,
indicating the possibility of an electric shock. Do not use this whirlpool. Disconnect the whirlpool and have
the problem corrected by a qualified service representative before using.

Your new KOHLER whirlpool has been listed by Underwriter’s Laboratories, ensuring safety for you and
your family. This whirlpool also conforms to rigid ANSI and IAPMO standards set within the plumbing
industry.

1199250-2-A 8 Kohler Co.

Important Safety Instructions (cont.)

* Outside North America, this device may be known as a Residual Current Device (RCD).

Kohler Co. 9 1199250-2-A

Heater On/Off

Heater Indicator Light

Up

Indicator Bar

Turn jet trim
clockwise to
decrease the flow.

Power

Lighted User Keypad
(for whirlpools
without neckjets)

Down

Rotate outer
ring to access
desired mode.

Chromatherapy ­Specific Color

Flexjet
Mode

Backjet
Mode

Power

Neckjet
Mode

Lighted User Keypad

Up

Indicator
Bar

Effervescence
Mode

Down

Chromatherapy
Cycle

Heater

Turn jet trim
counterclockwise
to increase the flow.

Operating Instructions

All Models

NOTE: A built-in heater helps to maintain the water temperature when the whirlpool is running. If the
temperature exceeds 104°F (40°C), the heater will turn off.

Position the jet nozzles so they face down toward the basin. Turn the jet trim rings fully
counterclockwise.

Fill the whirlpool to a water level at least 2″ (51 mm) above the top of the highest jet.

Press the Power icon to turn on the whirlpool. The whirlpool will start at medium flow, and the
heater will turn on automatically.

Adjust the water flow by pressing the up or down icon on the keypad. An indicator bar in the
center of the keypad shows the water flow volume.

Adjust each jet for optimum air/water mixture. Turn the jet trim clockwise to reduce the air flow,
and counterclockwise to increase the air flow.

Press the heater icon to turn the heater off and on. When illuminated, the indicator light shows that
the water temperature will be maintained up to 104°F (40°C).

Press the Power icon a second time to turn the whirlpool off.

NOTE: A built-in timer automatically stops the pump and motor after approximately 20 minutes of
operation.

Models with Neckjets

Make sure the slip cover is in place on the pillow, and the pillow is attached to the neckjet body.

1199250-2-A 10 Kohler Co.

Operating Instructions (cont.)

With the whirlpool operating, rotate the outer ring until the neckjet icon is flashing. Press ″OK″ to
activate the neckjets. The neckjet pulsing action will start at medium speed.

Adjust the neckjet pulsing action by pressing either the up or down icon.
To adjust the different modes while the neckjets are operating, rotate the outer ring until the desired

mode is flashing and press ″OK.″
Press ″OK″ while the neckjet mode is flashing to turn off the neckjets.
Press the Power On/Off icon a second time to turn the whirlpool off.

Neckjet and Backjet Operation (if equipped)

Rotate the outer ring until the backjet mode is flashing and press ″OK.″ The backjet pulsing action
will start at medium speed. The backjets pulse from the bottom of the whirlpool toward the top,
with water flow and pulse action occurring from two backjets at a time.

NOTE: If the water level falls below the water level sensors, the backjets will stop. The backjet icon and
indicator bar on the user keypad will flash. The backjets will automatically restart when the water level
covers the sensors.

To adjust the backjet pulsing action use the up and down icons.
To adjust the flow volume to the backjets, rotate the outer ring to the Flexjet mode, press ″OK,″ and

press the up or down icons. (This also adjusts the flow to all modes.)

NOTE: To activate or deactivate different modes while the neckjets and/or backjets are operating, rotate
the outer ring until the desired mode is flashing and press ″OK.″ (Example: To turn the heater off, rotate
the ring until the heater icon is flashing and press ″OK.″)

Press ″OK″ while the neckjet mode is flashing to turn off the neckjets.
Press ″OK″ while the backjet mode is flashing to turn off the backjets.

Effervescence Operation (if Equipped)

With the whirlpool operating, rotate the outer ring until the effervescence icon is flashing. Press
″OK″ to activate the effervescence ports. The effervescence action will start at the flow volume last
set in the Flexjet flow mode.

Adjust the flow volume by pressing either the up or down icon.

NOTE: Flexjet mode, backjets and neckjets will automatically turn off when the effervescence mode is
activated. Chromatherapy may be used with this and all modes of operation.

Press ″OK″ while the effervescence mode is flashing to turn off the effervescence ports.

Chromatherapy Operation (if Equipped)

NOTE: Chromatherapy may be used with all modes of operation as well as when the pump is not
operating.

Chromatherapy Cycle: Rotate the outer ring to select this mode and press ″OK″ to activate. Press
″OK″ again to turn off the lights.

NOTE: When this mode is activated, the chromatherapy lights will automatically and continuously cycle
through the eight colors; white, violet, indigo blue, aqua blue, green, yellow, orange and red. One cycle
through all eight colors takes approximately one minute.

Chromatherapy Specific Color Selection: Rotate the outer ring to ″Chromatherapy Specific Color
and press ″OK″ to activate. Press the up or down icons to change the desired color. Press ″OK″
while the chromatherapy mode is active to turn off the lights.

Remote Control

Kohler Co. 11 1199250-2-A

Operating Instructions (cont.)

NOTE: Refer to the Homeowners Guide included with your remote control for detailed operating
instructions.

The waterproof remote control is designed to be used in the bath and will float in the water.
The remote control uses two AAA batteries.

Care and Cleaning

For best results, keep the following in mind when caring for your KOHLER product:

•

Always test your cleaning solution on an inconspicuous area before applying to the entire surface.

•

Wipe surfaces clean and rinse completely with water immediately after applying cleaner. Rinse and
dry any overspray that lands on nearby surfaces.

•

Do not allow cleaners to soak on surfaces.

•

Use a soft, dampened sponge or cloth. Never use an abrasive material such as a brush or scouring
pad to clean surfaces.

For detailed cleaning information and products to consider, visit www.kohler.com/clean. To order Care &
Cleaning information, call 1-800-456-4537.

Flush the System

NOTE: Flush your whirlpool system twice a month or more, depending upon usage.

•

Turn the jet trim rings fully clockwise to reduce air induction.

•

Fill the whirlpool with hot water to a level at least 2″ (51 mm) above the highest jet.

•

Add 2 teaspoons (10 ml) of a low-foaming, powder automatic dishwasher detergent and 20 ounces
(590 ml) of household bleach (5% - 6% sodium hypochlorite) to the water.

•

Run the whirlpool for 5 to 10 minutes. Turn off the whirlpool and drain.

•

If desired, rinse the bath surfaces with water.

•

Rinse the surfaces of the jets, faucet, grab bars, and drain, and wipe them dry with a soft cloth.

Warranty

Kohler Co. warrants the cast iron components of products manufactured after February 10, 2000, to be free of
defects in material and workmanship during normal residential use for as long as the original consumer
purchaser owns his or her home. Gloss reduction, scratching, staining and alkaline etching of the finish over
time due to use, cleaning practices or water or atmospheric conditions, are not manufacturing defects but are
indicative of normal wear and tear. This warranty applies only for KOHLER Cast Iron products installed in
the United States of America, Canada or Mexico (North America).

If a defect is found in normal residential use, Kohler Co. will, at its election, repair, replace or make
appropriate adjustment. Damage caused by accident, misuse, or abuse is not covered by this warranty.
Improper care and cleaning will void the warranty. Proof of purchase (original sales receipt) must be
provided to Kohler Co. with all warranty claims. Kohler Co. is not responsible for labor charges, installation,
or other incidental or consequential costs. In no event shall the liability of Kohler Co. exceed the purchase
price of the product.

If the cast iron product is used commercially or is installed outside of North America, Kohler Co. warrants
the cast iron product to be free from defects in material and workmanship for one (1) year from the date the
product is installed, with all other terms of this warranty applying except duration. All other components
other than the enameled cast iron carry Kohler Co.’s one-year limited warranty unless otherwise specified.

If you believe that you have a warranty claim, contact Kohler Co., either through your Dealer, Plumbing
Contractor, Home Center or E-tailer, or by writing: Kohler Co., Attn.: Customer Care Center, 444 Highland
Drive, Kohler, WI 53044, USA. Please be sure to provide all pertinent information regarding your claim,
including a complete description of the problem, the product, model number, color, finish, the date the
product was purchased and from whom the product was purchased. Also include your original invoice. For
other information, or to obtain the name and address of the service and repair facility nearest you call
1-800-4-KOHLER (1-800-456-4537) from within the USA and Canada, and 001-800-456-4537 from within

1199250-2-A 12 Kohler Co.

Warranty (cont.)

Mexico, or visit www.kohler.com within the USA, www.ca.kohler.com from within Canada, or
www.mx.kohler.com in Mexico.

KOHLER CO. AND/OR SELLER ARE PROVIDING THIS WARRANTY IN LIEU OF ALL OTHER
WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. KOHLER CO.
AND/OR SELLER DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES.

Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or
limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply
to you. This warranty gives the consumer specific legal rights. You may also have other rights, which vary,
from state/province to state/province. This warranty is to the original consumer purchaser only, and
excludes product damage due to installation error, product abuse, or product misuse, whether performed by
a contractor, service company or the consumer.

This is Kohler Co.’s exclusive written warranty.

Warranty

ONE-YEAR LIMITED WARRANTY

KOHLER plumbing products are warranted to be free of defects in material and workmanship for one year
from date of installation.

Kohler Co. will, at its election, repair, replace or make appropriate adjustment where Kohler Co. inspection
discloses any such defects occurring in normal usage within one (1) year after installation. Kohler Co. is not
responsible for removal or installation costs. Use of in-tank toilet cleaners will void the warranty.

To obtain warranty service contact Kohler Co. either through your Dealer, Plumbing Contractor, Home
Center or E-tailer, or by writing Kohler Co., Attn.: Customer Care Center, 444 Highland Drive, Kohler, WI
53044, USA, or by calling 1-800-4-KOHLER (1-800-456-4537) from within the USA and Canada, and
001-800-456-4537 from within Mexico, or visit www.kohler.com within the USA, www.ca.kohler.com from
within Canada, or www.mx.kohler.com in Mexico.

IMPLIED WARRANTIES INCLUDING THAT OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE EXPRESSLY LIMITED IN DURATION TO THE DURATION OF THIS
WARRANTY. KOHLER CO. AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states/provinces do not allow limitations on how

long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages,
so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You
may also have other rights which vary from state/province to state/province.

This is Kohler Co.’s exclusive written warranty.

Warranty

For Mexico

KOHLER CO.
It is recommended that at the time of purchase, you verify that all accessories and components are complete

in this package.
This Kohler product is warranted to be free of defects in material and workmanship for one (1) year from the

date of purchase as shown on the invoice or receipt.

1. Kohler Co. will only service its commercialized products through its authorized distributors.

2. To obtain warranty service, please present the invoice and corresponding warranty.

3. Through its authorized distributors, Kohler Co. promises to repair the defective product or provide a new

Kohler Co. 13 1199250-2-A

Warranty (cont.)

replacement or an equivalent model (in those cases that the model has been discontinued) when the product
is beyond repair, without any charge to the consumer.

4. The time of repair will not exceed six (6) weeks commencing on the date the product is received.

5. It is recommended that the consumer save the invoice or receipt as additional protection, as it may
substitute the warranty in the case that there is a discrepancy in the validity of the warranty.

EXCEPTIONS AND RESTRICTIONS
The Warranty will not be valid in the following cases:

1. When the product is not operated in accordance with the instructions concerning use and operation set
forth in the owner’s manual or installation instructions, and when the recommendations and warnings
included are not observed.

2. When the product has been modified or dismantled partially or totally; or has been used in a negligent
fashion and as a consequence has suffered damages attributable to the consumer, individual, or hardware not
authorized by Kohler Co.

3. This warranty does not cover the damages as a result of disaster such as fire or acts of God, including
flooding, earthquake, or electric storms, etc. To obtain a list of distributors in your area where you can
exercise your rights under this warranty, please call 001-800-456-4537.

KOHLER CO., KOHLER, WI 53044 U.S.A.

IMPORTER:

INTERNACIONAL DE CERÁMICA, S.A.B. DE C.V.
AV. CARLOS PACHECO NO. 7200
CHIHUAHUA, CHIH., MEXICO C.P. 31060
TEL: [phone]

Troubleshooting

NOTICE: This section is for general aid only. A Kohler Co. Authorized Service Representative or qualified
electrician should correct any electrical problems. For warranty service, call 1-800-4KOHLER from within
the USA and Canada, or 001-800-456-4537 from within Mexico.

NOTE: The product model number is printed on a label on the pump side of the whirlpool bath.

NOTE: For service parts information, visit your product page at www.kohler.com/serviceparts.

Troubleshooting the Whirlpool System

Symptoms Probable Causes Recommended Action

1. User keypad does not

illuminate when Power
icon is pressed or (if
applicable) the outer ring
is rotated.

2. Motor starts, but all jets

are not functioning.

A. No power to control. A. Check wiring and connect power.

B. GFCI or RCD tripped. B. Reset GFCI or RCD.
C. Wiring harness from user

keypad to control is loose,
disconnected or damaged.

D. User keypad does not work. D. Replace user keypad.
E. Control does not work. E. Replace control.
A. Jet is closed. A. Rotate jet trim counterclockwise to

B. Jet not installed correctly. B. Reinstall jet; check for O-ring

C. Check wiring for proper

connections. Replace wiring
harness if necessary.

open.

damage.

1199250-2-A 14 Kohler Co.

Troubleshooting (cont.)

Symptoms Probable Causes Recommended Action

C. Jets are blocked. C. Remove blockage.

3. User keypad is

illuminated, but does not
respond to icons or outer
ring.

4. User keypad indicator bar

keeps scanning at
power-up.

5. User keypad is

illuminated, but pump
won’t start.

6. Motor runs but pump

won’t prime (cavitates).

7. Pump stops before 18

minutes.

8. Pump does not

automatically stop after 22
minutes.

9. Pump won’t turn off

when the Power icon on
user keypad is pressed.

10. Pump operates but

variable speed feature
does not work.

11. Bath water cools while

pump is operating.

A. Control program is locked. A. Reset GFCI or RCD.

B. Wiring harness from user

keypad to control is loose,
disconnected or damaged.

C. User keypad does not work. C. Replace user keypad.
D. Control does not work. D. Replace control.
A. Control program is locked. A. Reset GFCI or RCD.

B. Wiring harness from user

keypad to control is loose,
disconnected or damaged.

C. User keypad does not work. C. Replace user keypad.
D. Control does not work. D. Replace control.
A. Power cord from pump to

control is loose, disconnected or
damaged.

B. Pump does not work. B. Replace pump.
C. Control does not work. C. Replace control.
A. Pump is shimmed too high. A. Lower pump/control to subfloor

B. Small air leak at pump inlet. B. Securely tighten nut(s) on intake

C. Motor/pump does not work. C. Replace motor/pump.
D. Control does not work. D. Replace control.
A. GFCI or RCD tripped. A. Identify source of fault, and correct.

B. Suction is blocked. B. Remove obstruction.
C. Jets are blocked. C. Remove blockage.
D. Motor overheated and

protection device activated.

A. 20-minute timer inadvertently

disabled.

A. User keypad does not work. A. Replace user keypad.

B. Control does not work. B. Replace control.
A. Motor/pump does not work. A. Replace motor/pump.

B. Control does not work. B. Replace control.
A. Water temperature above 104°F

(40°C).

B. Heater has turned off either

manually or automatically.

C. Wiring from heater to control is

loose, disconnected or damaged.

D. Heater does not work. D. Replace heater.

B. Check wiring for proper

connections. Replace wiring
harness if necessary.

B. Check wiring for proper

connections. Replace wiring
harness if necessary.

A. Check wiring for proper

connections.

level.

side of pump.

Reset GFCI or RCD.

D. Check for blockage at suction

and/or jets. Remove blockage and
allow motor to cool.

A. See Service Manual.

A. Allow bath water to cool.

B. Turn heater on.

C. Check wiring for proper

connections.

Kohler Co. 15 1199250-2-A

Troubleshooting (cont.)

Symptoms Probable Causes Recommended Action

E. Control does not work. E. Replace control.

12. Noisy operation. A. Pump banding straps have not

13. Remote control (if

equipped) does not work.

Troubleshooting the Neckjet System

Symptoms Probable Causes Recommended Action

14. Keypad does not respond

when neckjet mode is
selected.

15. Pump operates but

neckjets do not turn on.
Indicator bar on user
keypad is flashing.

16. Pump operates but

neckjets do not turn on.
Indicator bar on user
keypad is NOT flashing.

17. Water flows from neckjets,

but neckjets do not pulse.

been cut.

B. Dry or dislodged jet O-ring

(squeal).

A. Batteries improperly installed or

dead.

B. Antenna on wiring harness is

damaged.

C. Remote control not

programmed correctly.

D. Remote control does not work. D. Replace remote control.
E. Control does not work. E. Replace control.

A. User keypad does not work. A. Replace the user keypad.

A. Pillow is not installed. A. Make sure pillow is properly

B. Reed switch does not work. B. Check reed switch wiring and

C. Wiring harness from neckjet to

control is loose, disconnected or
damaged.

A. Neckjet line is blocked. A. Disconnect neckjet hoses and

B. Wiring harness from neckjet to

control is loose, disconnected or
damaged.

C. Butterfly valve does not work. C. Replace the butterfly valve.
D. Control does not work. D. Replace control.
A. Wiring harness from neckjet

pulse cannister to control is
loose, disconnected or damaged.

B. Pulse cannister does not work. B. Replace the butterfly valve.
C. Control does not work. C. Replace control.

A. Cut pump banding straps with tin

snips.

B. Remove jet, replace and lubricate

O-ring, and reinstall jet.

A. Replace batteries.

B. Replace wiring harness.

C. See remote control Homeowners

Guide or whirlpool Service
Manual.

attached to the neckjet body.

replace if necessary.

C. Check wiring for proper

connections. Replace wiring
harness if necessary.

remove blockage.

B. Check wiring for proper

connections. Replace wiring
harness if necessary.

A. Check wiring for proper

connections. Replace wiring
harness if necessary.

Troubleshooting the Backjet System

Symptoms Probable Causes Recommended Action

18. Backjets do not operate. A. Whirlpool pump is not

operating.

B. Backjet butterfly valve does not

open.

1199250-2-A 16 Kohler Co.

A. Turn on pump.

B. Check for loose connections or

wires leading from backjet pulse
cannister to control. Replace backjet
pulse canister or control if
necessary.