Kodak Point-of-Care CR 120 System, Point-of-Care CR 140 System Troubleshooting Manual

© CARESTREAM HEALTH, INC. 2008

{InstallationInstructs} {P ro duction}{Health Group}{Int ern al}

Publication No. AT000115-02

June 2008

Kodak Point-of-Care CR 120/140 Systems

Software Version 2.5 Troubleshooting Guide

Important

When doing the procedures in this document, you must use safe work practices and wear the correct Personal
Protective Equipment (i.e. SAFETY EYEWEAR) according to your Company’s Standard Operating Procedures.

2 AT000115-02

Point-of-Care CR 120/140 Systems - Troubleshooting Guide

Publication Number: AT000115-02

Copyright Carestream Health, Inc., 2008

US FEDERAL LAW RESTRICTS THIS DEVICE TO SALE BY OR ON THE ORDER OF A PHYSICIAN ONLY.
All rights reserved. No part of this manual may be reproduced or copied in any form by any means -graphic, electronic

or mechanical, including photocopying, typing, or information retrieval systems -without written pe rmission of
Carestream Inc.

Use of Manual

The Kodak Point-of-Care CR 120/140 Systems are designed to meet international safety and performance
standards. Personnel operating the CR Reader must have a thorough understanding of the proper operation of the
system. This manual has been prepared to aid medical and technical personnel to understand and oper ate the
system. Do not operate the system before reading this manual and gaining a clear understanding of the operation of
the system. If any part of this manual is not clear, please contact your Carestream representative for clarification.

CARESTREAM is a trademark of Carestream Health.
KODAK is a trademark of Kodak used under license.

Carestream Health, Inc.
150 Verona Street
Rochester, N.Y. 14608

Authorized European Representative

Carestream Health France
LES MERCURIALES
40, rue Jean Jaures
93176 BAGNOLET CEDEX
France

AT000115-02 3

Description Page

Table of Contents

Safety and Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Introduction

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

General Safety Guidelines

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Electrical Hazards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

CE Conformity

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Device-Specific Safety Information

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

IEC Symbols Used

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Labelling Summary

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Laser Safety Instructions

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

How to Use This Document

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Hardware Error Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

“Z0 Sensor at Wrong State”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

“Plate Carrier Stuck Please Call Service”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

“Loader Didn’t Reach Back Sensor”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

“Loader Didn’t Reach Forward Sensor”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

“Plate Didn’t Reach W0 Sensor”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

“W0 Sensor at Wrong State”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

“Roller Sensor at Wrong State”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

“Homing cycle was not completed”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

“Scanning was not completed”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

“Rotation motor is not working”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

“Y Encoder failure”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

“WARNING: Erase lamps are functioning at reduced capacity. Image erasing not assured.

Please call service. Erasing time has been increased” . . . . . . . . . . . . . . . . . . . . . 22

“Cassette release failure...manually remove the cassette.”

. . . . . . . . . . . . . . . . . . . . 23

“Loop Solenoid is in wrong position”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Software Error Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Introduction

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Point-of-Care120/140 Software Error Messages

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

General Operation Failure

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Rollers fail to stop spinning on Power up

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

When the cassette is pushed, the CR Reader does not load the screen

. . . . . . . . . . 31

No communication with the CR Reader. Disconnected messaged.

. . . . . . . . . . . . . . 31

CR Reader doesn’t Start or is Stuck in Initialization Mode

. . . . . . . . . . . . . . . . . . . . . 32

No Power in the CR Reader

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Image Artifacts

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

White lines across image

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Two Parallel Lines Across Image Center

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Distorted Image

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Curved Image

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Only Part of Image is Scanned

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Vertical Lines on Image

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Black Dots on Image

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

White Dots on Image

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Shifted Image

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Black Surround Artifact

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Grid Lines on the Image

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Software Issues

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Inverted Screen

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Vertical White Lines

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Image Partially Scanned

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Random Black Lines on Image

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Appendix 1: Tests

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Sensors Tests

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

4 AT000115-02

Rollers Motor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

USB Fuses Test

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Publication History

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Description Page

List of Figures

Driver Motor Board Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Driver Motor Board Check

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Encoder Connection

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Loop Solenoid

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Driver Motor Board

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Power Supply Schematics

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Power Supply Cover

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Remove the PS Card

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

White Lines Across Image Artifact Examples

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Linear Screw Bracket

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Tighten Nut

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Parallel Lines across Image Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Distorted Image Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Curved Image Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Partial Image Artifact Examples

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Vertical Lines on Image Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Black Dots on Image Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

White Dots on Image Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Shifted Image Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Black Surround Image Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Grid Lines on Image Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Software Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Inverted Screen Artifact

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Vertical White Lines Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Partially Scanned Image Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Random Black Lines Artifact Example

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Shortcut Jumper

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Block the sensor signal

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Roller Motor Sensor Electrical connectors

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

USB Board LEDs

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Safety and Regulatory Information

AT000115-02 5

Section 1: Safety and Regulatory Information

Introduction

The information contained herein is based on the experience and knowledge relating to the subject matter gained by
Carestream Health, Inc. prior to publication. No patent license is granted by this information.

Carestream Health, Inc. reserves the right to change this information without notice, and makes no warranty, express
or implied, with respect to this information. Carestream shall not be liable for any loss or damage, including
consequential or special damages, resulting from any use of this information, even if loss or damage is caused by
Carestream’s negligence or other fault.

General Safety Guidelines

Important

When doing the procedures in this document, you must use safe work practices and wear the correct Personal
Protective Equipment (i.e. SAFETY EYEWEAR) according to your Company’s Standard Operating Procedures.

Electrical Hazards

Caution

• Do not remove or open system covers or plugs. Internal circuits use high voltage capable of causing serious
injury.

• Fuses blown within 36 hours of being replaced by a qualified technician may indicate malfunctioning electrical
circuits within the system. Have the system checked by qualified service personnel. Do not attempt to replace
any fuse.

• Fluids that seep into the active circuit components of the system may cause short circuits that can result in
electrical fires. Therefore, do not place any liquid or food on any part of the system.

CE Conformity

This product conforms to the requirements of council directive 93/42/EEC. The Point-of-Care CR 120/140 is a Class
I medical device. The Point-of-Care CR 120/140 bears the following mark of conformity.

The name and address of the CE representative appears on the back of the front page of this manual.

Device-Specific Safety Information

LIFTING HAZARD

The Point-of-Care CR 120/140 weighs 45 Kg (100 lb.). Do not try to lift
the unit by yourself. Always seek assistance from another person. Lifting
equipment that is too heavy may result in seriou s injury and/or damage to
equipment.

6 AT000115-02

IEC Symbols Used

The system may have labels with one or more of the following symbols. These symbols indicate the IEC standards
to which the system conforms.

Labelling Summary

Caution – consult accompanying documents

Protective earth points

Power ON

Power OFF

Caution – Electrical shock hazard

Internal Safety Labels

Laser-emitting product

Class 3B laser product inside
unit

High voltage

Protective earth point (chassis
stud)

Safety and Regulatory Information

AT000115-02 7

Laser Safety Instructions

The Point of Care 120/140 CR Reader is classified as a CLASS 1 Laser product.

Laser Warning

• During normal operation, always keep the unit enclosed in its protective cover.

• Do not attempt to remove the cover. Only a qualified technician may remove the cover to service this product.

COMPLIES WITH 21 CFR 1040.10 AND 1040.11 EXCEPT FOR DEVIATIONS PURSUANT TO LASER NOTICE
NO. 50, DATED JULY 26, 2001.

CLASS 1 LASER PRODUCT, and IEC/EN 60825-1.

CLASS 1 EQUIPMENT.

INTENDED FOR CONTINUOUS OPERATION.

PRODUCT IS PROVIDED WITH ORDINARY PROTECTION AGAINST THE HARMFUL INGRESS OF WATER.

NOT SUITABLE FOR USE IN THE PRESENCE OF A FLAMMABLE ANESTHETICS MIXTURE WITH AIR OR WITH
OXYGEN OR WITH NITROUS OXIDE.

The use of accessory equipment not complying with the equivalent safety re quirem ents o f this e qui pme nt may le ad
to a reduced level of safety of the resulting system. Consideration relating to the choice shall include:

• Use of the accessory in the patient vicinity.

• Evidence that the safety certification of the accessory has been performed in accordance with IEC 60601-1 or
the system to IEC 60601-1-1 or local equivalent.

How to Use This Document

AT000115-02 9

Section 2: How to Use This Document

Introduction

The purpose of this manual is to assist field and service engineers when providing service and
supporting the Point-of-Care 120\140 CR Readers.

This manual is a supplementary document to the Point-of-Care CR Reader Service Manual. Please
review the Service Manual before applying the procedures described in this manual.

The manual lists various types of problems and error messages and detailed explanations of suggested
fix directions.

The Chapters in this Manual

Hardware Error Messages

Provides information concerning hardware failure driven error messages and measures to take to fix
them. For each failure there are recommendations for the user and recommendations for the field/
service engineer.

Software Error Messages

Provides information for all software error messages and measures to take to fix them. For each failure
there are recommendations for the user and recommendations for the field/service engineer.

General CR Failures

Provides information for general failures in the CR Reader and how to fix them.

Image Artifacts

Provides images of all known artifacts, origin causes for each of them and what steps to take in order
to fix the problem.

Tests

Tests

– Provides information for general tests which are used in some of the chapters above.

For your convenience you can access the specific failure directly by clicking the relevant line in the
Table of Contents.

Hardware Error Messages

AT000115-02 11

Section 3: Hardware Error Messages

“Z0 Sensor at Wrong State”

Scenario

Screen Carrier is stuck while the screen is being loaded. As a result the Screen Carrier doesn’t reach the Z0 Sensor
(J505) so that it doesn’t change its position from “1” to “0”.

Hardware and Software Response

[1] Screen unload is halted.
[2] Cassette is still locked in the Reader.
[3] CR Reader operating status changes to “State stalled”.

Fix

User Response

[1] Click [OK]; the CR Reader is halted. Status remains “state stalled”.
[2] Manually release the cassette using the Release knob under the cassette tray, and remove the cassette.
[3] Reset the CR Reader by turning it OFF and ON again.
[4] Insert the cassette again; does the error repeat?

Service Response

[1] Remove the CR Reader cover.
[2] Is the Screen Carrier stuck?

Yes No

Contact Service Continue using the CR Reader

Yes No

a. Manually move the Screen Carrier to its homing position.
b. Turn the CR Reader ON.

c. Insert a cassette and see if one of the sensors is interfering

with the Screen Carrier movement.

Check/replace the Z0 J505 Sensor
according to “

Sensors Tests” on Page 53

Yes No

Adjust the sensor position. Check that the Rotational motor

cable in the middle of the drum isn’t
interfering with the Linear Slide
movement.

12 AT000115-02

“Plate Carrier Stuck Please Call Service”

Scenario

Plate Carrier (Screen Carrier) gets stuck when the user inserts the cassette and locks it into the Reader. As a result
the CR Reader gets an alarm that the Z0 Sensor (J505) didn’t change its position from “0” to “1”.

Hardware and Software Response

[1] The plate (screen) is not loaded.
[2] The cassette is ejected.
[3] CR Reader operating status returns to “Insert Cassette”.

Fix

User Response:

[1] Click [OK]; the CR Reader performs the unload cassette operation.
[2] Does the error message, “Z0 Sensor at wrong state” appear?

Service Response

[1] Remove the CR Reader cover.
[2] Does the Screen Carriage continue to get stuck while crossing the drum?

Yes No

a. CR operating status changes to “State stalled.”
b. Reset the CR Reader by turning it OFF and ON again
c. Does the message, “Z0 Sensor at wrong state” appear

again?

Continue using the CR
Reader

Yes No

Contact Service Continue using the CR Reader

Yes No

a. Manually move the Screen Carrier to its homing position.
b. Turn the CR Reader ON.
c. Insert a cassette and see if one of the sensors is interfering

with the Screen Carrier movement.

Check /replace the Z0 J505 Sensor by
means of “

Sensors Tests” on Page 53.

Yes No

Adjust the sensor position. Check for mechanical issues,

the carrier track might be too
narrow and cause the carrier to
stick.

Hardware Error Messages

AT000115-02 13

“Loader Didn’t Reach Back Sensor”

Scenario

[1] While loading the screen the CR Reader indicates that the Loader Pin didn’t return to its back position (Sensor

J508). (Time-out is 4 seconds)

[2] Stepper motor failure.

Hardware and Software Response

[1] There might be a mechanical noise.
[2] The error message appears.
[3] Click [OK]; the screen is returned to the cassette, and the cassette is ejected.
[4] The CR Reader operating status is changed to “Insert cassette”.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON again.
[2] Insert the cassette again; does the error repeat after unloading the screen?

Service Response

[1] Remove the Back Service panel.
[2] Activate the Stepper Loader Motor by means of the Diagnostic screen. Is there a mechanical noise while

operating the motor?

Yes No

Contact Service Continue using the CR Reader.

Yes No

Check/replace J508 (“

Sensors Tests” on Page 53) a. Open the bottom service panel.

b. Verify that the Loader Stepper motor coupling is

firmly fastened from both sides.

c. Replace Stepper motor.

14 AT000115-02

“Loader Didn’t Reach Forward Sensor”

Scenario

[1] While unloading the screen, an error message indicates that the Loader Pin didn’t return forward to its Start

position (Time-out is 5 seconds); and didn’t activate the loader forward sensor (J514).

[2] While the loader performs homing sequence, the loader moves away from sensor J514 towards J508. If the

axis doesn’t deactivate the sensor within 4 seconds, an error message is generated.

Hardware and Software Response

[1] The error might include a mechanical noise.
[2] The screen is returned to the cassette, and the cassette is ejected.
[3] The error message appears.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON again.
[2] Insert the cassette again; does the error repeat after unloading the screen?

Service Response

[1] Remove the Back Service panel.
[2] Activate the Stepper Loader Motor by means of the Diagnostic screen. Does it move?

Yes No

Contact Service Continue using the CR Reader.

Yes No

Is there any mechanical noise while operating the motor? a. Check Stepper motor

connection J204 on the Motion
board.

b. Check for xx volts when motor is

activated.

c. If it still does not work, replace

the Stepper motor.

Yes No

Check/replace J514 (“

Sensors Tests”

on Page 53)

a. Open the bottom service panel.
b. Verify that the Loader Stepper

motor coupling is firmly fastened
from both sides.

Hardware Error Messages

AT000115-02 15

“Plate Didn’t Reach W0 Sensor”

Scenario

The User inserts a cassette and one of the following occurs:

• The CR Reader fails to load the screen to the drum.

• The screen is loaded to the drum but the CR Reader reports that the W0 sensor (J51 1) didn’t change its position
when the screen was loaded.

• The error message will appear within 5 seconds if one of the above problems occurs.

Hardware and Software Response

[1] Ejects the cassette.

Fix

User Response

[1] Check if the screen is in the cassette.

[2] Does the error message repeat?

Service Response

[1] Activate the Roller Motor by means of the Diagnostic screen. Is it turning?

[2] Install Service Pack according to the software version. Check the right Service Bulletin:

• For V2.1.2/V2.2.1 SB000046 - K-QC PoC 120/140 SP 2

• For V2.4.2 SB000048 - K-QC PoC 120/140/260 SP 3

• For V2.5 SB000053 - K-QC PoC 120/140/260 SP 2

Yes No

a. Insert the cassette into the CR Reader.
b. Go to Step 2

a. Insert the screen into the cassette. Pay

attention to insert the screen right side up.
b. Insert the cassette into the CR Reader.
c. Go to Step 2

Yes No

Insert another cassette. Does the error message repeat? Continue working as usual.

Yes No

Contact Service This is a cassette problem, contact

Service to replace cassette.

Yes No

a. Open the back service panel.
b. Check/replace fuse F4 -0.8 A

c. Go to Step 2.

Go to Step 2.

16 AT000115-02

“W0 Sensor at Wrong State”

Scenario

The CR Reader indicates that the W0 sensor (J511) is in failed state; it is in “1” position instead of “0”.

Hardware and Software Response

[1] Cassette is immediately ejected when inserted.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON.
[2] Insert the cassette again, see if the error repeats.

Service Response

[1] Check/replace the W0 sensor (J511 on the Sensor board) (SK250013) according to “

Sensors Tests” on

Page 53.

Yes No

Contact Service Continue using the CR Reader.

Hardware Error Messages

AT000115-02 17

“Roller Sensor at Wrong State”

Scenarios

[1] While inserting a cassette and the Roller sensor (J509) is in position “1” instead of position “0”, the cassette will

be ejected automatically.

[2] While inserting a cassette and the Roller sensor (J509) doesn’t change its position from “0” to “1”, the error will

exist in the Firmware and appears only after the scan is completed.

Hardware and Software Response

[1] The screen is ejected and reinserted into the cassette.
[2] The image is saved after the scan.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON.
[2] Insert the cassette again, perform a Demo Scan, see if the error repeats.

Service Response

[1] Remove the CR Reader cover.
[2] Switch the CR Reader ON; does the Roller Motor spin without stopping?

Yes No

Contact Service Continue using the CR Reader.

Yes No

a. Check / replace Roller Sensor J509

according to “

Sensors Tests” on Page 5 3.

b. Perform Roller Sensor Adjustment

according to SB000028

Perform Demo Scan, does error repeat?

Yes No

Perform Roller Sensor
Adjustment Test according
to SB000028.

Repeat load/unload screen
test ten times to validate that
error does not repeat.

18 AT000115-02

“Homing cycle was not completed”

Scenario

The Linear motor moves too slowly or is stuck or does not reach the Right Limit sensor. (J515) (Time-out is 45
seconds)

Hardware and Software Response

[1] The error might include a mechanical noise.
[2] The CR Reader operating status is changed to “State stalled”.
[3] CR Reader will perform Homing loop until the problem is corrected.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON.
[2] Does the error repeat?

Service Response

[1] Remove the CR Reader cover.
[2] Turn ON the CR Reader.
[3] Does the Linear Assembly move to the left and right when controlled from the Diagnostic screen?

Yes No

Contact Service Continue using the CR Reader.

Yes No

The Linear Assembly is sticking on the right side
and making loud noises. Check/replace J515
(“

Sensors Tests” on Page 53)

a. Check if the Linear Screw is stuck.
b. Verify that the coupling between the Linear Screw and the

Linear motor is firmly fastened from both sides.

c. Check/replace the Linear motor.

Hardware Error Messages

AT000115-02 19

“Scanning was not completed”

Scenario

The Rotational motor spin decreases below 10 RPS during scan.

Hardware and Software Response

a. While scanning, the CR Reader ejects the screen and the cassette.
b. The error message appears.

c. The scan image will show as incomplete.

d. The next scan, error message “Rotational motor is not working” might appear. See “

“Rotation motor is not

working”” on Page 20.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON.
[2] Does the error repeat?

Service Response

[1] Open the CR Reader cover.
[2] Does the Rotational motor work from the Diagnostic screen?

Driver Motor Board Check

Yes No

Contact Service Continue using the CR Reader.

Yes No

a. Check the error

message again.

b. If the error message,

“Y Encoder failure”
appears, go to “

“Y
Encoder failure”” on
Page 21.

a. Check connection on Driver Motor board connector (Pins 1, 3, 6) as shown

in Figure below for 12 V.

b. Check that the motor flex cable is attached to the rotation dr iver connector

board.

c. Check voltage of Pin 6 to verify it is constantly between 1.4 V and 1.8 V.

Yes No

a. Scan demo cassette.
b. Go back to Step 2.

a. Check white flex cable from the

USB to the PM board
connection.

b. Replace the USB board.

20 AT000115-02

“Rotation motor is not working”

Scenario

The CR Reader checks the Rotation motor during the initialization stage and before beginning a scan cycle. If the
Rotation motor does not respond, or its speed is below 10 RPS, the scanning cycle is not performed.

Hardware and Software Response

[1] The CR Reader ejects the cassette on insertion. (Onl y in autoscan)
[2] The error message appears.
[3] The CR Reader will not begin a scanning procedure until the problem is fixed.

Fix

User Response

[1] Reset the CR Reader by turning it OFF and ON.
[2] Does the error repeat?

Service Response

[1] Remove the CR Reader cover.
[2] Turn OFF/ON the CR Reader.
[3] Go to Settings>Diagnostic tab and click on the Rotational Mo tor “On” button.
[4] Does the Rotation Motor spin?

Driver Motor Board Check

Yes No

Contact Service Continue using the CR Reader.

Yes No

a. Exit Diagnostic

mode.

b. Continue using the

CR Reader.

a. Check connection on Driver Motor board connector (Pins 1, 3, 6) as shown in Figu re

below for 12 V.
b. Check that the motor flex cable is attached to the rota tional driver connector boar d.
c. Check voltage on Pin 6 to verify it is constantly between 1.4 V and 1.8 V.

Yes No

a. Scan demo cassette.
b. Go back to Step 2.

a. Check white flex cable from the USB

to the PM board connection.

b. Replace the USB board.

Hardware Error Messages

AT000115-02 21

“Y Encoder failure”

Scenario

The Rotation motor was commanded to rotate but no pulses were detected from the Encoder.

Hardware and Software Response

• Ejects the cassette immediately with the screen still inside the casette when it is in Auto Scan and after pushing
Scan button in manual scan.

• If error occurred during a scan, the image that was acquired before the breakdown will be saved.

• Error message “Linear Motor stopped” appears.

• The CR Reader will not start scanning until the problem is fixed.

Fix

User response

[1] Reset the CR Reader by turning it OFF and ON.
[2] Does the error repeat?

Service Response

[1] Remove the CR Reader cover.
[2] Turn OFF/ON the CR Reader.
[3] Go to Settings>Diagnostic tab and click on Rotation Motor “On” button.
[4] Does the Rotation Motor spin?

Encoder Connection

Yes No

Contact Service Continue using the CR Reader.

Yes No

a. Check Y encoder

connection to the
laser board as
shown in the figure
below.

b. Replace the Laser

Board

c. Check again from

Diagnostic screen

a. Check the Fuse 2A.
b. Check the flex cable connector between the Laser board and the Motion board.
c. Check voltage on Pin 6 to verify constant 1.4 V to 1.8 V.
d. Check the Motor Driver connector -Pin 1 as shown in the picture below.
e. Check that the voltage in Pin 1 and Pin 3 are 12 V while operating the Rota tion motor.

Yes No

a. Scan a demo cassette.
b. Check again from Diagnostic screen

Check if Power Supply is producing 12 V
according to PS test. (See “

No Power in the

CR Reader” on Page 33

22 AT000115-02

“WARNING: Erase lamps are functioning at reduced capacity. Image
erasing not assured. Please call service. Erasing time has been increased”

Scenario

• On power up after 1.5 minutes of warming up.

• After abort, Erase Lamps turn on for one minute and sensors are sampled after 50 seconds.

• During periodic warning when the Reader i s in idle state, every 8 minutes the Erase Lamps are turned on fo r one
minute, after 50 seconds the sensor is sampled.

Hardware and Software Response

After User clicks [OK] to acknowledge the error message, the CR Reader will continue the scanning and erasing
functions but the error message will appear until it is fixed.

Fix

User Response

[1] Click [OK] to acknowledge the error message.
[2] Continue with CR Reader operation.
[3] Contact Service.

Service Response

[1] Install Service Pack according to the software version. Check the correct Service Bulletin.

V2.1.1 / V2.1.2 / V2.2 / V2.2.1 - SB000027 PoC 120/140/260 Kodak QC SP1

[2] Open the Reader cover.
[3] Turn on the Erase Lamps from Settings>Diagnostic tab.
[4] Do both Erase Lamps LED indicators light red?

Yes No (at least on indicator is disabled)

a. Check visually that all the Erase Lamps are

turned on.

b. If one of the Erase Lamps is not working,

replace the Erase Lamp assembly.

a. Check that Erase Lamp sensor cable connects

properly. (Cable between the sensor board and

the Inverters assembly.
b. Replace the Sensor board.
c. Return to Step 2.

Hardware Error Messages

AT000115-02 23

“Cassette release failure...manually remove the cassette.”

Scenario

[1] The loader moves towards the forward end of travel (Sensor 514) in order to rele ase the ca ssette, bu t when it

reaches J514 the cassette is still detected as present in the reader by J513; an error message is generated.

[2] If Sensor 514 is broken or not adjusted or the motor is not working or the motor coupling is disconnected.

Hardware and Software Response

• The error might be accompanied by a mechanical noise.

• The screen is inside the cassette.

• The CR Reader is stuck until the cassette is released.

Fix

User Response

[1] Manually release the cassette using the Release knob under the cassette tray.
[2] Reset the CR Reader by turning it OFF and ON.
[3] Try to load the cassette again. Does the message appear again?

Service Response

Is it a cassette problem or a CR Reader problem.

Yes No

a. Upload a different cassette. Does the message re-appear? Continue working with the

CR Reader.

Yes No

Contact Service a. There is a problem with the first

cassette. Inform Service.

b. Continue working with the CR

Reader.

CR Reader Problem Cassette Problem

a. Perform Cassette Presence Sensor flag replacement according to

SB000034 with Kit SK000036.

b. Is problem solved?

Replace the cassette only.
insert the old screen into a
new cassette.

Yes No

Check other cassettes. a. Check/replace Sensor J513 -

cassette presence sensor.

b. Adjust Sensor J514 to right

position so that loader motor
moves all the way to its forward
position.

c. Check other cassettes.

24 AT000115-02

“Loop Solenoid is in wrong position”

Scenario

[1] When the user inserts the cassette, the casse tte presence is de tected by the ca ssette presence sensor (J513)

and the Auto-loop sensor J504 is at wrong state (J504 = “1”).

[2] After unloading, the Auto-loop sensor remains at wrong state (J504 = “1”).

Hardware and Software Response

The message will appear every time the CR Reader initializes or ejects a screen until the problem is fixed.

Fix

User response

[1] Reset the CR Reader by turning it OFF and ON.
[2] Does the error repeat?

Service Response

[1] Check the Loop Solenoid checkbox in the Setting screen.
[2] Install Service Pack according to the software version. Check for the correct Service Bulletin.

• V2.1.2 / V2.2.1 - SB000046 -PoC 120/140 Kodak QC SP2

• V2.4.2 - SB000048 -PoC 120/140/260 Kodak QC SP1

• V2.5 - PoC 120/140/260 Kodak QC SP2

[3] Does the Solenoid work from the Diagnostic screen?

Loop Solenoid

Yes No

Contact Service Continue using the CR Reader.

Yes No

Perform Point-of-Care Loop Solenoid
Adjustment according to SB000050.

Replace the Loop Solenoid according to Kit
No.SK000107.

Software Error Messages

AT000115-02 25

Section 4: Software Error Messages

Introduction

The CR Reader software sends various event information to the User screen regarding wrong steps taken by the
User, notes and error messages. The events presented in this section deal with software errors, giving the reason
for the events and how to handle them.

Error Description

This section is divided into several categories:

1. Errors from Kodak QC User Interface.

2. Errors from Settings screen in Technician Mo de .

3. Errors from Image Storage in Kodak QC User Interface.

4. Errors from Procedure tool screen in Kodak QC User Interface.

Error Messages

The messages are displayed as a pop-up screen. Each event has a constant distinct description.

Error Number

The error numbers in the list below are for User convenience only.

26 AT000115-02

Point-of-Care120/140 Software Error Messages

Kodak QC User Interface

Error #. Error Message Text Possible Reason and Solution

1 Cassette was ejected due to two minutes time-

out.

User inserted a cassette, but didn’t scan within two
minutes. The SW is notified and generates an abort
command.
Insert the cassette again to perform a scan.

2 The following image(s) should be Accepted/

Rejected first.

User didn’t choose Reject or Accept option.

3 Please note: Modality Query has failed. Patient

list is taken from the XML file.

Connection has failed with the RIS\HIS. List will be
taken from the local database.

4 Please note; Modality Query has failed. No access to RIS\HIS. No XML was found. Can’t

present patient list.

5 CR Reader is ready for rollers cleaning. Please

insert cleaning tray and then insert cleaning
Plate.

Technician/User needs to execute th e ro ller s
cleaning process.

6 Pull out the cleaning Plate and then release the

cleaning tray.

Technician/User needs to complete the rollers
cleaning process.

7 Note: Host name and Port number are invalid.

MWL mode will be disabled until those values
configured via the DicomSetting tool.

DICOM Settings needs to be reconfigured.

8 This patient was found in the Patient list. ID number appears in the database.
9 Can’t choose BOTTOM before TOP was scanned

or scan TOP twice. Operation is cancelled.

Insert LLI 1—top before LLI 2—bottom or insert

LLI 2—bottom after scanning LLI 1—top.

10 The cassette is not an LLI cassette. Please either

replace the cassette or re-select sub-or ga n .

Cassette type not compatible to sub-organ .

11 The cassette does not match the selected sub-

organ. Please either replace the cassette or re­select sub-organ.

Cassette type not compatible to sub-organ or to
BMD scanning type.

12 Can’t choose a sub-organ during scanning.

Operation is cancelled.

No thumbnail is added.

13 Can’t choose a sub-organ during LLI procedure.

Operation is cancelled.

To choose a different sub-organ after LLI scan, go
to patient list and choose the patient again without
LLI procedure.

14 Can’t choose an LLI sub-organ without a dongle.

Operation is cancelled.

LLI procedure is protected by Dongle license.
Check if license is available in the Dongle.

15 Can’t choose a sub-organ which is not for LLI

during an LLI study. Operation is cancelled.

If working within a LLI procedure, User can’t choose
a sub-organ that is not part of LLI procedure.

16 Can’t choose an LLI sub-organ without image

processing. Operation is cancelled.

Kodak Image Processing should be checked. (See
Setup screen in the Technician mode).

17 Can’t choose LLI sub-organ after regular sub-

organ was chosen. Operation is cancelled.

To perform LLI sub-organ, go to patient list, reselect

the patient and perform only LLI sub-organ.
18 Press Cassette Size button and select cassette. Bar code failure or unrecognized Cassette bar code.
19 The cassette Barcode ID does not match the top

side. Operation is cancelled.

Check that the Barcode ID label on the LLI 1

cassette is readable.
20 This patient was found in the patients list. Unable to add a patient that is already in patient list.
21 No available demo image for the selected sub-

organ.

No existing demo image for the selected sub-organ

in database. not all sub-organs have demo ima ge .

Software Error Messages

AT000115-02 27

Setting Screen in Kodak Technician Interface

Error no. Error Message Text Possible Reason and Solution

1 Failed opening the file. Failed to open the files that were requested for

updating. (FW = iic & FPGA = rpd)

2 The file is in a wrong format. If the selected file for import operation is in a wrong

format (for example: not an XML file or switching
between Anatoms and ScannerSettings).

3 Barcode CR Reader fails. (applicable only if LLI

application is installed)

Check Barcode operation.

4 Value is out of range. Can happen during calibration. Recalibrate.

28 AT000115-02

Image Storage Screen in Kodak QC User Interface

Error no. Error Message Text Possible Reason and Solution

1 Search in database failed Query to database failed.
2 Image Search in database failed Query of an image from database failed.
3 Global status count failed Failed to get number of studies from the database.
4 Destinations/Jobs Search in database failed Failed to find destination or job in the database.
5 Failed to delete processed image Uncompleted job may exist.
6 There’s no image selected User didn’t choose an image.
7 Failed to send one or more images Send all failed images operation failed.
8 Failed to send image Failed to send an image to the printer.
9 Failed to show image thumbnail A failure occurred when trying to display an image in

the thumbnail.

10 Log file not found Log file was not found when selecting the “Log File”

button.
11 No such patient in database The patient was not found in the database.
12 Update procedure failed! If User is trying to edit the patient details.
13 Patient with same ID already exists. Click [OK] to Continue.

Software Error Messages

AT000115-02 29

Procedure Mapping Screens in Kodak QC User Interface

Error no. Error Message Text Possible Reason and Solution

1 This User does not have the req uired

permissions to access this utility.

User permission is denied.

2 Procedure Mapping Tool application is

already running.

If User tries to open Procedure Mapping tool more
than once.

3 Please fill a procedure name, User needs to write the Procedure Name

in s id e t he ta b f ra me .
4 A procedure with this name already exists Procedure name is duplicated.
5 Please select an item No item was selected when clicking on ADD button.
6 A restart is needed for all changes to take

effect

Restart the Kodak QC. Click [OK] then exit and

restart the Kodak QC.

30 AT000115-02

EEPROM

Error no. Error Message Text Possible Reason and Solution

1 This operation will require re-calibration of the

CR Reader. Are you sure you want to
continue?

Technician selected “Restore to Factory” button.

2 This operation will override existing CR

Reader parameters. Are you sure you want to
continue?

Technician selected “Import Scanner Settings”
button.

3 Please Note: Failed to read the machine’s

settings. Current settings files will be loaded.

Cannot read machine S.N. from the EEPROM.
Settings will be loaded from the PC (calib folder).

General Operation Failure

AT000115-02 31

Section 5: General Operation Failure

Rollers fail to stop spinning on Power up

Possible solution

Perform a “Sensors Tests” on Page 53 to check roller sensor J509 and perform sensor adjustment according to
SB000028.

When the cassette is pushed, the CR Reader does not load the screen

Suggested solution

Is there an error message, “Plate didn’t reach W0 Sensor”?

No communication with the CR Reader. Disconnected messaged.

Solution

a. Check power cable connection and that CR Reader is turned ON.
b. Check version\CR Reader type compatibility between the CR Reader and the installed software.

c. Check the CR Reader Driver version. Make sure the version is the latest.
d. Connect to a different PC with the required instructions according to the specifications.
e. Replace USB cables connecting the PC and the CR Reader.

f. Replace the USB board.

Note

If one of the steps solves the problem, there is no need to continue to the following steps.

Yes No

Go to “

“Plate Didn’t Reach W0

Sensor”” on Page 15

a. Open the cover.
b. Unscrew the USB board retaining screw.
c. Check fuses on the USB board according to “

USB Fuses Test” on

Page 56.

Caution

Slide the USB board out gently to avoid the USB board from shorting.

32 AT000115-02

CR Reader doesn’t Start or is Stuck in Initialization Mode

Suggested solutions

[1] Check system power (cable connection and system turned ON).
[2] Remove CR Reader cover.
[3] Go to Diagnostic screen and operate the Rotation motor.
[4] Check Rotation motor speed.

Driver Motor Board

[5] Go to the Diagnostic screen and operate the Linear Stepper motor. Does it move?

[6] Close the CR Reader cover.

Less than 10 RPS

Normal Speed according to CR

Reader Type

a. Check the flex cable connection between the USB board

and the Motion board.

b. Check connection on the Driver motor board (Pins 2,3,6)

as shown in the figure below.

c. Check the motor flex cable from the Rotation driver

connector board.

d. Is the voltage in Pin 6 1.4 V to 1.8 V constant?

21 RPS for PoC 120
41 RPS for PoC 140
81 RPS for PoC 260

Yes No Check the Reader back fuses and

perform power supply check according
to “

No Power in the CR Reader” on

Page 33

Perform USB test. (“

USB

Fuses Test” on Page 56)

Check the white flex cable to
the PM board or replace the
USB board.

Yes No

Does it stop at the left and right limit sensors? Replace the Linear motor or replace

the Motion board.

Yes No

scan a demo image and check
the CR Reader operation.

Check/replace the relevant
switch according to the

“

Sensors Tests” on Page 53

General Operation Failure

AT000115-02 33

No Power in the CR Reader

Solution

[1] Check that the power cable is connected, an d the CR Re ader is turn ed ON.
[2] Turn OFF the CR Reader and check the two fuses (3.15 A) in the Power Cable connector.
[3] Remove the CR Reader cover.
[4] Check the Power Supply voltage:

(a) Measure the 12 V voltage in the Motion board J213.

(b) Measure the 15 V voltage in the Motion board J211.

(c) Measure the 5 V voltage in the Motion board U211.

Power Supply Schematics

Replacing the relevant Power Supply

It is recommended to replace the whole Power Supply assembly.
Power Supply assembly Replacement description appears in the Service Manual.
You can, however, replace only the specific PS card that is defective. This section describes how to replace only the

defective PS card.

Yes No

Go to the next measure. a. Check Fuse F3.

b. Replace 12 V Power Supply. (SK250039)

Yes No

Go to the next measure. Replace one of the two 15 V power supplies.

(SK250038)

Yes No

Replace entire Power Supply assembly. Replace 5 V/12 V power supply. (SK250037)

34 AT000115-02

[1] Remove the screws of the Power Supply cover.

Power Supply Cover

[2] Remove the relevant PS:

Remove the PS Card

(a) Unscrew the four screws retaining the PS card.
(b) Disconnect the cables.

[3] Insert the new PS:

(a) Connect the cables.
(b) Insert the screws.

[4] Turn ON the CR Reader.
[5] Repeat Step 4

“Check the Power Supply voltage:” on Page 33.

Image Artifacts

AT000115-02 35

Section 6: Image Artifacts

White lines across image

White Lines Across Image Artifact Examples

Cause of Artifact

The Linear Slide gets stuck in the middle of a scanning procedure.
There might be a mechanical noise while scanning.

Note

When the Kodak Image Processing option is functioning this artifact is more severe.

Fix

Tighten the tension of the Slide Screw nut. This will also reduce the mechanical noise that accompanies scanning.
Required Tool:

• 12 mm wrench

36 AT000115-02

• 2.5 mm Allen tool

[1] Remove the three screws that fasten the Linear Screw bracket to the Optical Assembly.

Linear Screw Bracket

[2] Holding the Linear Screw bracket firmly, tighten the locknut clockwise by 2 mm

Tighten Nut

[3] Replace the three Linear Screw bracket screws.
[4] Perform a scanning procedure. If there is still a mechanical noise while scanning, or the artifact still appears,

repeat this procedure

Linear Screw Bracket

Image Artifacts

AT000115-02 37

Two Parallel Lines Across Image Center

Parallel Lines across Image Artifact Example

Cause

Two parallel lines - like scratches - appear in the cen ter of the scr een. Th ey a re cau sed by the Scr een Guide ( Plate
Guide) loop,

Fix

[1] Replace the Screen Guide Loop and adjust the height. See “Screen Gu ide Replacement” and “Screen Guide

Loop Adjustment” in the Service Manual.

[2] Upgrade CR Reader hardware from Screen Guide to Autoloop. (SK000037) Consult your marketing agent for

more details.

38 AT000115-02

Distorted Image

Distorted Image Artifact Example

Cause

Image is distorted when performing a high resolut i on image .

Fix

Replace USB board

Image Artifacts

AT000115-02 39

Curved Image

Curved Image Artifact Example

Cause

The Linear Slide doesn’t move smoothly during scanning procedure.

Fix

Adjust the tension of the Slide Screw Nut. See Fix in “White lines across image” on Page 35

40 AT000115-02

Only Part of Image is Scanned

Partial Image Artifact Examples

Cause

Part of image scanned. USB board is not functioning properly.

Fix

Replace USB board.

Image Artifacts

AT000115-02 41

Vertical Lines on Image

Vertical Lines on Image Artifact Example

Cause

Lines on the image. Image is not uniform. Caused by electronic issues of the USB board.

Fix

Replace USB board.

42 AT000115-02

Black Dots on Image

Black Dots on Image Artifact Example

Cause

Black dots on image. These dots (streaks) are caused by an Electrostatic Discharge (ESD). These ESD dots
generate very short sharp and high light sparks that are co upled into the Photo multiplier th rough the blue filter. The
ESD effect is induced by several factors, mainly environmental conditions such as dry air and low humidity, and
rubbing of the screen by the mechanical CR Reader (rollers).

Fix

Clean the screen with screen solution that contains anti-static agent. See the User Guide and/or Service Manual for
cleaning instructions.

Image Artifacts

AT000115-02 43

White Dots on Image

White Dots on Image Artifact Example

Cause

White dots appear on the scanned image resulting from accumulated dust.

Fix

Clean the screen according to the “Screen Cleaning Instructions” in the Service Manual.

44 AT000115-02

Shifted Image

Shifted Image Artifact Example

Cause

Lines and/or distorted image because of incorrect computer specifications.

Fix

[1] Check that the PC USB Chipset is the Intel model.
[2] Reinstall PC USB Chipset driver. It can be downloaded from the PC model website.
[3] Verify that the issue is with the PC by activating the CR Reader via another PC.
[4] Replace the USB board.

Note

If one of the steps solves the problem, there is no need to continue to the following steps.

Image Artifacts

AT000115-02 45

Black Surround Artifact

Black Surround Image Artifact Example

Cause

When activating Black Surround the image should be cropped according to the exposure limits set by the collimator.
In CR Point-of-Care 120/140 models with less than Version 2.5 software, the feature does not always function
accurately.

Fix

The Black Surround feature of software Version 2.5 is built upon a different, mor e successful algorithm. T o upgrade
to Version 2.5 contact your Marketing representative.

46 AT000115-02

Grid Lines on the Image

Grid Lines on Image Artifact Example

Note

The size of the grid lines varies with the magnification.

Cause

Grid lines on the image.

Fix

[1] Go to Technician>Settings>Setup screen.
[2] Check that Grid Suppression Filter is checked.

In Version 2.5 the grid suppression within Eclipse -Kodak Image Processing works best with 103 lp/inch grid. You
should avoid grids of 152 lp/inch. The algorithm does not suppress with frequency higher than 152 lp/inch.

Image Artifacts

AT000115-02 47

Software Issues

Software Artifact Example

Cause

When adding L/R signs and annotations on the image in specific window level va lues, th e image tur ns black on the
scan screen.

Fix

The issue is solved by applying a Service Pack. Check the following Service Bulletins according to the Software
version:

• V2.1.2/2.2.1 -- SB000046 - K-QC POC120_140 SP2

• V2.4.2 -- SB000048 - K-QC POC120_140_260 SP3

Until the SP is installed, follow the work around solution according to:

SB000013 - Black Images on K QC Scan Screen.

48 AT000115-02

Inverted Screen

Inverted Screen Artifact

Cause

The screen was inserted the wrong way round in the cassette.

Fix

With the Screen Extraction Tool, (SK250056) remove the screen from the cassette and re-insert it the right side up.

Image Artifacts

AT000115-02 49

Vertical White Lines

Note

The lines are vertical to the scan. In the example on the right, the image was rotated.

Vertical White Lines Artifact Example

Cause

The USB Chipset on the computer Mother board is faulty.

Fix

[1] Check that the PC USB Chipset is the Intel model.
[2] Reinstall PC USB Chipset driver. It can be downloaded from the PC model website.
[3] Verify that the issue is with the PC by activating the CR Reader via another PC.

Note

If one of the steps solves the problem, there is no need to continue to the following steps.

50 AT000115-02

Image Partially Scanned

Partially Scanned Image Artifact Example

Cause

A W0 Sensor error message appears on screen during the scanning procedure. The Operator clicks [OK] to the
message and then the CR Reader immediately ejects the screen. Only part of the image has been scanned.

Fix

Workaround: Do not click [OK} before the CR Reader finishes scanning the screen.
Fix: Check the functionality of the W0 Sensor. (See “

Sensors Tests” on Page 53) To fix the W0 Sensor go to ““Plate

Didn’t Reach W0 Sensor”” on Page 15 and ““W0 Sensor at Wrong State”” on Page 16.

Image Artifacts

AT000115-02 51

Random Black Lines on Image

Random Black Lines Artifact Example

Cause

The random black lines appear because of a software bug in the USB board.

Fix

The issue is solved by applying a Service Pack. Check the following Service Bulletins according to the Software
version:

• V2.1.2/2.2.1 -- SB000046 - K-QC POC120_140 SP2

• V2.4.2 -- SB000048 - K-QC POC120_140_260 SP3

• V2.5 -- SB000053 - K-QC POC120_140_260 SP2

Appendix 1: Tests

AT000115-02 53

Section 7: Appendix 1: Tests

Sensors Tests

Introduction

Perform this test procedure in order to check if a sensor is functioning.
This test is valid for all sensors.
When the Jumper is connected and a Sensor is activated - a flag prevents the sensor’s transmitted signal from being

received on it’s other side - the LED light to the left of the sensor connector on the Sensor board, will light green.

Tools Required

Shortcut Jumper

Procedure

[1] Remove the CR Reader cover.
[2] Switch ON the CR Reader.
[3] Connect the Shortcut Jumper to the two pins on the Sensor Board to the connector shown in the illustration

below.

Shortcut Jumper

[4] Insert a piece of paper into the sensor where the flag passes during procedure.This blocks the sensor signal.

The green LED to the left of that sensor connector on the sensor board lights up is the sensor is functioning
properly. If the LED does not light, the sensor is not functioning properly.

Unblock the sensor by removing the piece of paper; the green LED should turn off.

54 AT000115-02

Block the sensor signal

[5] If the sensor is not functioning properly, replace the sensor and repeat the test.

Note

To perform this test on J511 -W0 sensor: The sensor is divided into two parts; the Top is the Transmitter and the
Bottom is the Receiver. Insert a screen into the drum and check J511 sensor LED position change. During the screen
upload the LED should go from green to OFF.

Sensor blocked Sensor unblocked

Appendix 1: Tests

AT000115-02 55

Rollers Motor Test

[1] Remove the CR Reader cover.
[2] Turn the CR Reader ON.
[3] In Kodak QC software go to the Diagnostic screen.
[4] Click on <<->> to operate the Roller Motor control.
[5] Check visually that the rollers are spinning in the correct direction.
[6] Measure the voltage in the Roller Motor connector referring to the Roller Motor Sensor chart in the Point-of-

Care Service Manual.

Roller Motor Sensor Electrical connectors

[7] Check F2 on the Fuse Panel in the rear of the CR Reader.

56 AT000115-02

USB Fuses Test

The USB has fuses protecting it from high voltage and to prevent short circuits from occurring.

F1 — Supplies 5 V from the Power Supply to the USB.
F2 — Supplies 12 V from the Power Supply to the USB.

The LED Diode D7 and D8 correspond to F1 and F2. If a fuse is burned, the LED diode will light red. If one of the
LEDs id red, then replace the corresponding fuse.

USB Board LEDs

D8

D7

Publication History

AT000115-02 57

Section 8: Publication History

Publication

Date

Publication

No. ECO No.

Changed

Pages File Name Notes

February 08 AT000115 ECO 322 AT000115_KodakQC_V2.5_Point-of-

Care_ 120-140_Troubleshooting_Guide

New Publication

June 08 AT000115-02 ECO 475 misc.

pages

AT000115-02_KodakQC_V2.5_Point-of­Care_ 120-140_Troubleshooting_Guide

Updates to
Hardware Error
Messages and
General Operation
Failures

Printed in U.S.A. • Kodak QC V 2.5.0 PoC 120-140 Troubleshooting Guide June 2008.fm

Carestream Health, Inc.
150 Verona Street
Rochester, NY 14608