Document Scanner 9500
and Document
Scanner/Microimager 990
Product
Page 2
Kodak Digital Science Document Scanner 9500
Product description
The Kodak Digital Science Document Scanner 9500 is a high-speed (up to
155 pages-per-minute*), medium- to high-resolution (up to 300 dpi) rotary
scanner designed for high-volume digital capture of business documents.
The Scanner 9500 captures printed characters, handwritten text, and
graphics from documents of various sizes (from 2.5 in [64 mm] to 30 in
[762 mm] long and from 2.5 in [64 mm] to 12 in [305 mm] wide) and
thicknesses (standard documents up to 0.014 inches [0.36 mm]; even
thicker documents may be scanned using the gap release feature).
Customers may choose the Scanner 9500S (simplex) which captures a
page image from single-sided pages or the Scanner 9500D (duplex) which
captures front and back page images from two-sided pages in a single
pass.
Page images are transmitted to a host computer along with an image
header which contains a variety of information, allowing for easy indexing,
database storage and retrieval.
__________
* Standard-sized documents fed in landscape orientation; continuous transport using the Semi-
Automatic Feeder.
Page 3
Features and benefits
The Document Scanner 9500 offers the following features and benefits:
• Freestanding floor console unit.
• Control Panel which provides an easy-to-use operator interface
with: equipment operation keys, standard function keys,
programmable function keys, numeric keypad, status indicators,
and an 80-character LCD Status Display which reflects the current
setup and displays operator messages.
• Gap Adjustment Knob and Gap Release Lever which allows for
adjusting varying document thicknesses.
• Documents are loaded and unloaded from the front and returned
to the exit hopper in their original sequence.
• Adaptive Threshold Processor which provides uniform image
quality of scanned documents regardless of their color, paper
texture, print color or density.
• Access doors allow easy access to the document transport system
without removing the feeder, transport plates, etc. or moving the
Scanner away from the wall.
• Easy daily calibration is performed by feeding a white sheet of
paper.
• Easy daily, weekly, monthly and annual maintenance routines
which require an average of only ten minutes per day.
• Computer-based diagnostics and modular design enable quick and
easy problem diagnosis and repair, reducing downtime.
• Automatically generates image addresses (from a customer-
defined base address).
• Eighteen programmable modes provide customization for specific
applications.
Page 4
Optional accessories
All accessories have been designed to operate at paper transport speed.
Using these accessories will not reduce overall processing speed.
The following accessories are available to customize scanner applications:
• Advanced Document Controller — detects document overlap
and skew.
• Bar Code Reader — provides a hands-off method of entering data
by automatically reading and decoding information encoded in bar
code form. Decoded bar code information is included in the image
header.
• Check Feeder — provides continuous feeding of check-sized
documents.
• Check Stacker — provides continuous stacking of check-sized
documents.
• Document Printer Controller — allows use of the document printers
(one or two DP1 printers, and one DP12 printer).
• Document Printer 1 — allows customer-specified information to
be printed on documents (single line, vertical orientation—38
characters maximum) as they pass through the transport system.
This information is used for document identification and tracking.
• Document Printer 12 — allows customer-specified information to
be printed on documents (multiple lines, horizontal orientation—
144 characters maximum) as they pass through the transport
system. This information is used for document identification and
tracking.
• Endorser — automatically imprints endorsements on the rear side
of documents (with a variety of die stamp styles) as they pass
through the transport system.
• Footswitch — provides a hands-off method of performing
document level changes or commonly used functions while
documents are being fed into the transport system.
• Imaging Station Lamps — provides color form drop-out capability
for more efficient document storage.
• Patch Reader — controls document level changes by
automatically sensing a predefined patch code and changing the
document level accordingly.
Page 5
Kodak Digital Science Document Scanner/Microimager 990
Product description
The Kodak Digital Science Document Scanner/Microimager 990 is a highperformance (up to 120 pages-per-minute*) rotary document scanner and
microfilmer designed for medium- to high-volume digital capture of
business documents. The Scanner/Microimager 990 captures printed
characters, handwritten text, and graphics from documents of various sizes
(from 2.5 in [64 mm] to 30 in [762 mm] long and from 2.5 in [64 mm] to 12
in [305 mm] wide) and thicknesses (standard documents up to 0.014
inches [0.36 mm]; even thicker documents may be scanned/filmed using
the gap release feature).
The Scanner/Microimager 990S captures front and back page images from
two-sided documents on film while simultaneously scanning the front side.
The Scanner/Microimager 990D captures front and back page images from
two-sided documents on film while simultaneously scanning the front and
back sides.
Scanned page images are transmitted to a host computer along with an
Image Header which contains a variety of information, allowing for easy
Page 6
Features and benefits
The Document Scanner 990 offers the following features and benefits:
• Control Panel which provides an easy-to-use operator interface
with: equipment operation keys, standard function keys,
programmable function keys, numeric keypad, status indicators,
and a LCD Status Display which reflects the current setup and
displays operator messages.
• Gap Adjustment Knob and Gap Release Lever which allows for
adjusting varying document thicknesses.
• Documents are loaded and unloaded from the front and returned
to the exit hopper in their original sequence.
• Access doors allow easy access to the document transport system
without removing the feeder, transport plates, etc. or moving the
Scanner away from the wall.
• Easy daily calibration is performed by feeding a white sheet of
paper.
• Easy daily, weekly, monthly and annual maintenance routines
which require an average of only ten minutes per day.
• Computer-based diagnostics and modular design enable quick and
easy problem diagnosis and repair, reducing downtime.
• Image addresses automatically generated (from a customer-
defined base address).
• Eighteen programmable modes provide customization for specific
applications.
• Event confirmation tones/lights.
• Programmable in five languages.
• Standard SCSI-2 interface.
Page 7
Optional accessories
document level changes or commonly used functions while
All accessories have been designed to operate at paper transport speed.
Using these accessories will not reduce overall processing speed.
The following accessories are available to customize scanner/microimager
applications:
• Adaptive Threshold Processor — provides uniform image quality
of scanned documents regardless of their color, paper texture,
print color or density.
• Advanced Document Controller — detects document overlap
and skew.
• Bar Code Reader — provides a hands-off method of entering data
by automatically reading and decoding information encoded in bar
code form. Decoded bar code information is included in the image
header.
• Check Feeder — provides continuous feeding of check-sized
documents.
• Check Stacker — provides continuous stacking of check-sized
documents.
• Document Printer Controller — allows use of the document
printers (one or two DP1 printers, and one DP12 printer).
• Document Printer 1 — allows customer-specified information to
• Document Printer 12 — allows customer-specified information to
• Endorser — automatically imprints endorsements on the rear side
• Film Writing Module — allows information to be written on the
• Footswitch — provides a hands-off method of performing
be printed on documents (single line, vertical orientation—38
characters maximum) as they pass through the transport system.
This information is used for document identification and tracking.
be printed on documents (multiple lines, horizontal orientation—
144 characters maximum) as they pass through the transport
system. This information is used for document identification and
tracking.
of documents (with a variety of die stamp styles) as they pass
through the transport system.
film next to each document image for document identification and
tracking.
Page 8
• Patch Reader — controls document level changes by
automatically sensing a predefined patch code and changing the
document level accordingly.
• Scanner/Microimager 990S-990D Upgrade Module — allows for
an upgrade from a Scanner 990S to a Scanner 990D.
• Semi-Automatic Feeder — allows for manual feeding (one
document at a time) or automatic feeding of mixed size documents
(a group/batch of documents at a time).
• Smart Cassettes 100 and 215 — features foolproof duo mode,
easy threading and graphic display of film remaining.
• Workstation Side Console
Page 9
Product Comparison Matrix
FeatureScanner 9500Scanner/Microimager 990
Speed*
² 200 dpi
> 200 dpi
² 300 dpi
Scanning capabilities
Scanning modessimplex and duplexsimplex and duplex
Resolution300–70 dpi200–67 dpi
Buffer size4 megabytes (simplex)
Microfilming capabilities
Film modesn/asimplex, duplex and duo
Reduction ratiosn/a24X (simplex)
Number of
film cassettes
Film cassette typesn/aSmart Cassette 100
Film typesn/aHQ Microfilm 1461
120 pages per minute90 pages per minute
80 pages per minuten/a
Sun Solaris, Version 1.1
IBM OS/2 and ImagePlus
Windows NT, Version 1.0
Capture SubsystemSun Solaris, Version 2.3
Windows NT, Version 3.1
Windows Version 4.1
Sun Solaris, Version 1.1
IBM OS/2 and ImagePlus
Windows NT, Version 1.0
Sun Solaris, Version 2.3
Windows NT, Version 3.1
Equipment Dimensions
Height48 inches / 122 cm48 inches / 122 cm
Width29 inches / 74 cm29 inches / 74 cm
Depth51 inches / 130 cm51 inches / 130 cm
Weight630 pounds / 227 kg750 pounds / 340 kg
InterfaceSCSI-2SCSI-2
PortsRS232:
COIN1–Service/Diag
COIN2–Bar code
RS232:
COIN1–Service/Diag
COIN2–Bar code
Page 13
Application Samples and Solutions
The Scanner 9500 and Scanner/Microimager 990 are designed to improve
the efficiency of general business document applications, such as record
keeping and customer service.
The Scanner 9500 and Scanner/Microimager 990 serve not only the crucial
function of document capture, providing extremely high productivity along
with exceptional image quality, but also fulfill specific application
requirements.
Transportation: Freight and waybill processing
RequirementSolution
Equipment capable of handling highvolume applications.
Equipment capable of capturing only a
portion of a document.
Equipment that can reduce or eliminate
the need for manual data entry of
information used in tracking and billing
shipments.
Sample Equipment Configuration
To implement the freight and waybill processing sample described, these
equipment and accessory components and supplies should be included in
the Equipment Sale and Supply order:
• Scanner 9500
• Check Feeder
• Check Stacker
The Scanner 9500 is capable of processing an average
of over 91,000 page images per 8-hour day using the
Check Feeder for smaller-sized documents.
The built-in image processing capabilities can be used to
reduce or crop the size of the scan window.
The Bar Code Reader can reduce or eliminate the need
for manual data entry by processing information encoded
in Code 3 of 9, Interleaved 2 of 5, or Codabar format.
The bar codes may be preprinted on forms or printed on
labels which are affixed to the documents prior to
scanning.
• Bar Code Reader
Page 14
Insurance: Claims processing
RequirementSolution
Equipment that can handle high-volume
applications.
Equipment that can output both electronic
data images to fulfill customer service
requirements and the need to handle
documents twice.
Equipment that can accommodate a
variety of document sizes, shapes,
textures, and conditions.
Equipment that can produce document
images which are suitable for customer
service.
Equipment that can assist in reducing
storage space requirements.
Equipment that can provide automatic
indexing.
The Scanner/Microimager 9500 can process 30,000
standard-sized page images per 8-hour day.
The Scanner/Microimager 990 can capture page images
and output them in electronic and film formats in a single
pass. There are no filmed data images to fulfill recordkeeping requirements.
The Semi-Automatic Feeder and transport system can
handle a broad range of document sizes, shapes,
textures, and conditions; there is no need to separate the
claim forms from the receipts, or to be unduly concerned
about the condition of the documents.
The built-in image processing capabilities and automatic
exposure control optimizes the appearance of the
electronic document images, making them easy to read.
The built-in compression algorithms can be utilized to
reduce the amount of storage space required for
electronic document images.
One of five built-in indexing schemes may be used in
conjunction with a Patch Reader to make document level
changes resulting in automatic generation of a unique
image address for each document.
The image address can be printed on the original
document, using the Document Printer 1. This printed
Image Address will also appear on the electronic image
and can be used to reference the original paper, if
needed.
Sample Equipment Configuration
To implement the claims processing sample described, these equipment
and accessory components and supplies should be included in the
Equipment Sale and Supply order:
• Scanner 9500• Semi-Automatic Feeder
• Document Printer Controller• Document Printer 1
• Document Printer 1 Ink Cartridge• Patch Reader
Page 15
Pharmaceutical / Medical: Research records and patient file processing
RequirementSolution
Equipment that can handle high-volume
applications.
Equipment that can output both electronic
and film data images to fulfill customer
service and record-keeping requirements.
Equipment that can accommodate a
variety of document sizes, shapes,
textures, and conditions.
Equipment that can produce document
images which are suitable for customer
service.
Equipment that can assist in reducing
storage space requirements.
The Scanner/Microimager 990 can process an average
of 22,000 standard-sized page images per 8-hour day.
The Scanner/Microimager 990 can capture page images
and output them in electronic and film formats in a single
pass. There is no need to handle documents twice.
The Semi-Automatic Feeder and transport system are
designed to handle a broad range of document sizes,
shapes, textures, and conditions; there is no need to
separate the patient forms from the billing receipts.
The built-in image processing and automatic exposure
control capabilities can optimize the appearance of
electronic and filmed document images making them
easy to read.
The built-in compression algorithms can be utilized to
reduce the amount of storage space required for
electronic document images.
In addition, a drop-out color element can be used to
capture information from a pre-printed form, such as the
HCFA form, without capturing the pre-printed information
(printed using a drop-out color ink) by hiding the preprinted information from the Scanner/Microimager 990.
The selection of a reduction ratio as high as 50X and a
duplex or duo film mode maximizes the number of
documents placed on each roll of film reducing the
amount of storage space.
Sample Equipment Configuration
To implement the research records and patient file processing sample
described, these key equipment and accessory components and supplies
should be included in the Equipment Sale and Supply order:
• Scanner/Microimager 990
• Semi-Automatic Feeder
• Drop-Out Color Element
• HQ Microfilm 3461
Page 16
Government: Land records processing
RequirementSolution
Equipment that can output both electronic
and filmed data images to fulfill customer
service and record-keeping requirements.
Equipment that can produce document
images which are suitable for customer
service.
Equipment that can provide consistent
indexing and cross-referencing
capabilities across all media types
(original, electronic, and film).
Sample Equipment Configuration
The Scanner/Microimager 990 can capture page images
and output them in electronic and film formats in a single
pass. There is no need to handle documents twice.
The built-in image processing and automatic exposure
control capabilities can optimize the appearance of the
electronic and filmed document images making them
easy to read.
One of five built-in indexing schemes may be used in
conjunction with a Patch Reader to make document level
changes resulting in automatic generation of a unique
image address for each document.
The image address can be printed on the original
document, using the Document Printer 1, as well as
written on film next to the filmed document image using
the Film Writing Module.
The roll number corresponding to the roll of film on which
the filmed document image is stored can also be
included in the scanned document.
To implement the land records processing sample described, these
equipment and accessory components and supplies should be included in
the Equipment Sale and Supply order:
• Scanner/Microimager 990
• Semi-Automatic Feeder
• Document Printer Controller
• Document Printer 1
• Document Printer 1 Ink Cartridge
• Film Writing Module
• HQ Microfilm 1461
• Smart Cassette 100
Page 17
Equipment, Software, Parts, Tools and Supplies
New equipment
An Equipment Sale and Supply Order (ES&S) must be completed using the
information contained in this section.
Software available to assist in the integration of the Scanner 9500 and
Scanner/Microimager 990. The software listed below is enabling software.
Kodak has other software solutions available, for more information call your
local Kodak representative.
The desired software must be included on the ES&S.
NOTE:Integration software is licensed through BIS VAR/System
Integrators.
TC
Mode Setup Software
SoftwareCatalog #
Mode Setup Software183-1072
Device Drivers/Toolkits
Operating SystemCatalog #
Sun SCSA, SunOS 4.1.2894-6543
Microsoft DOS816-4261
Page 20
Parts and tools
This section lists the parts and tools which are needed to properly maintain
your system, as described in the appropriate User’s Guide.
NOTE:Field Engineers/Specialists are not authorized to order these
items; they should be ordered by the customer.
Part/ToolOrder Number
Upper Imaging Guide964365
Lower Imaging Guide942000
Scanner 923 Air Filter (used on 9500)942890
Scanner/Microimager 990 Air Filter321984
Exposure System Fluorescent Lamps
(4 required)
Document Scanning Array White Element912583
Cassette Storage Carton984059
Film Take-up Spool870564
Document Printer Blotter Set984370
Document Printer 12 Priming SyringeTL 4547
Bar Code Reader Standard Test
Document Set
Staticide Wipes (box of 24 wipes)1C8102
Round Cleaning Brush, natural bristleTL 2253
Flat Cleaning Brush, natural bristleTL 2156
United States and Canada:
Parts and tools are available through Parts Services at Eastman Kodak
Company:
• Call Parts Services at 1 (800) 431-7278; or
• Send a facsimile order to (716) 724-3051.
964683
TL-4528
Asia Pacific Region; Europe, Africa, Middle East; and Latin America
Region:
Parts and tools are available through Parts and tools are available through
Eastman Kodak Company’s Parts Services.
Page 21
Supplies
Following is a listing of supplies which are required when using the
Scanner/ Microimager 990, Document Printer 1, Document Printer 12,
Endorser, or color drop-out capability.
Start-up supplies may also be included on the ES&S order. Ask your local
Kodak sales representative who/where to contact when replenishing
supplies.
NOTE:Field Engineers/Specialists are not authorized to order these
16mm x 30.5 m (100 ft)822-3232
HQ Microfilm 3461(Estar Base) 845-1502
16mm x 65.5 m (215 ft)
Document Printer 1
SupplyCatalog #
Ink Cartridge—Black822-3893
Document Printer 12
SupplyCatalog #
Ink Cartridge Care Kit 111-7811
Ink Cartridge—Black172-5175
Ink Cartridge—Magenta170-6274
Ink Cartridge Replenisher Black (pkg of 4)186-3406
Ink Cartridge Replenisher Magenta (pkg of 4)182-8904
Page 22
Endorser
It is recommended that at least one die drum, one die set, and two ink
rollers be included on the ES&S order.
SupplyCatalog #
Die Drum 822-6896
Die Drum—Payee835-7683
Die Drum—International831-6770
Die Set157-6172
Die Set—Payee822-7456
Die Set—Special804-7532
Ink Roller—Red149-1984
Ink Roller—Purple149-1018
Ink Roller—Green104-0492
Ink Roller—Black142-0272
Red Drop-Out Color Element806-0824
Green Drop-Out Color Element817-8626
Blue Drop-Out Color Element813-7903
Imaging Station Lamps (9500)
SupplyCatalog #
Red Imaging Drop-Out Color Element (set of 2)175-9893
Green Imaging Drop-Out Color Element (set of 2)104-9675
Blue Imaging Drop-Out Color Element (set of 2)160-0410
Page 23
Publications
Available
publications
The following publications are available for the Scanner Products.
Code #Description
A-61091Kodak Digital Science Document Scanner 9500 and 990
Scanner/Microimager Integrator’s Guide
A-61092Kodak Digital Science Document Scanner 9500 User’s Guide
A-61093Kodak Digital Science Document Scanner 9500 and 990
Scanner/Microimager Product Information
A-61094Kodak Digital Science Document Scanner 9500 and 990
Scanner/Microimager Installation Planning Guide
A-61095Kodak Digital Science Document Scanner 9500 and 990
Scanner/Microimager User’s Reference
A-61096Kodak Digital Science Document Scanner 990
Scanner/Microimager User’s Guide
A-61097Kodak Digital Science Document Scanner 9500 and 990
(Mode Setup Instructions)
A-61098Kodak Digital Science Document Scanner 9500 and 990
Scanner/Microimager Installation Accessories Guide
A-61099Bar Code Made Easy
A-61599Patch Code Information
A-61004OS/2 Device Driver Installation and Integration Guide
(IBM ImagePlus only)
A-61030Device Driver/Toolkit Sun Solaris Systems Product Guide
A-61160Device Driver/Toolkit Windows Product Guide
(Windows/95/NT)
A-61025Sun Solaris Capture Subsystem Operator’s Manual
A-61026Sun Solaris Capture Subsystem Administrator’s Guide
A-61027Sun Solaris Capture Subsystem Integrator’s Guide
A-61052Windows NT User’s and Administrator’s Guide
A-61051Windows NT Integrator’s Guide
Page 24
United States and Canada:
Publications may be included on the ES&S and/or ordered through
Advertising Distribution in Rochester, New York. Provide the quantity,
publication name and number, name and phone number of caller, purchase
order number, billing address, and ship-to address.
• Send written requests to:Eastman Kodak Company
BIS Order Desk
901 Elmgrove Road
Rochester, New York 14653-6204
Place telephone requests toll-free between 8:00 a.m. and 8:00 p.m.
(EST) Monday through Friday: 1 (800) 828-5921.
Facsimile requests should be sent to: 1 (800) 535-4622.
Asia Pacific Region; Europe, Africa, Middle East; and Latin America
Region:
Scanner 9500/990 publications are available through local channels.
Please contact your local Kodak representative for details.
Page 25
Performance and Standards
Following are the maximum machine throughput in pages per hours at
base resolutions (200 and 300 dpi) for the Scanner 9500 and
Scanner/Microimager 990.
Following are the agency approvals for the Scanner 9500 and
Scanner/Microimager 990.
UL1950US safety
CSA 950Canadian safety
EN60 950/09.87European safety (GS Mark for TUV)
DOCCanadian EMI
VCCI/EN55022Japanese EMI
EN55022/EEC499(82)European EMI
EN55022Australian EMI (New Zealand)
Page 26
Technical Information
Further information regarding any of the topics presented here is provided
in Installation Planning and System Maintenance Guide (A-61000).
Installation
Acoustical emissions
Cabling requirements
Electrical and
operating
requirements
This equipment and accessories are installed by a Kodak Field Engineer
and takes approximately 4 hours.
Scanner 990 —Acoustical emissions shall be less than or equal to 67 dB
during operation and less than or equal to 62 dB while idle.
Scanner 9500 —Acoustical emissions shall be less than or equal to 76 dB
during operation and less than or equal to 67 dB while idle.
The customer/system integrator must provide the SCSI cable used to
connect the equipment and host computer. It is not included with the
Scanner 9500 or Scanner/Microimager 990.
This equipment is manufactured to operate within one of the following sets
of power constraints or configured to do so by your Kodak Field Engineer:
VoltageHz/CyclesAmps 9500Amps 990
90 -110 V ac50/60 Hz
1 phase
104 -127 V ac60 Hz
1 phase
198 - 254 V ac50 Hz
1 phase
15 amps
@ 100 V ac
12 amps
@ 120 V ac
6 amps
@ 220-240 V ac
15 amps
@ 100 V ac
12 amps
@ 120 V ac
10 amps
@ 220-240 V
ac
A separate, dedicated power line with one duplex receptacle is required for
each Scanner.
Two outlets are required:
• One individual dedicated branch AC circuit employing one
standard 3-prong, grounded duplex outlets. These outlets are
designated for the machine and service diagnostic equipment.
The outlets should meet the following standards:
Page 27
Voltage requirements
• Impedance between neutral and ground wires: less than 2 ohms
• Neutral to ground voltage: less than 1 volt AC maximum
• Voltage drop across circuit breaker: less than 0.1 volts
• Impluse voltage spikes transients: less than 50% of nominal line
voltage
• Surge voltage: less than 5’1 of nominal line voltage
AC power quality and
conditioning
Environmental
requirements
Dimensions and
weight
In some locations, even though recommended wiring practices have been
followed, the power reaching the scanner may exhibit unstable power
quality characteristics. System errors and intermittent data loss could
result.
Power conditioning equipment may be required to overcome the power
quality problems. Kodak can make arrangements for an on-site power
analysis in an area with exceptionally unstable power.
Consult with your electrical contractor or utility company to ensure that onsite wiring complies with the specifications and that wall outlets and comply
with codes
This equipment can operate in a typical office environment under the
following conditions:
ScannerTemperatureRelative
Humidity
9500/99059° to 86° F
15° to 30° C
This equipment has the following dimensions and weight, with all optional
accessories included:
15 to 76%5200 Btu
Heat
Dissipation
ScannerHeightWidthDepthWeight
950048 in.
122 cm
99048 in.
122 cm
NOTE:With the Workstation Side Console, the width is 60 in (152 cm).
29 in.
74 cm
29 in.
74 cm
51 in.
130 cm
51 in.
130 cm
630 lbs
227 kg
785 lbs
356 kg
Page 28
New Equipment WarrantyUnited States and Canada
Kodak warrants this equipment to function properly for three months from date of initial installation, when installed
within one year from date of shipment. This warranty covers the purchaser of this equipment as well as anyone else
who owns it during the warranty period.
Warranty repair coverage
If this equipment does not function properly during the warranty period, Kodak’s Technical Assistance Center (TAC)
will provide telephone assistance to Customer’s designated liaison. When determined necessary by Kodak, a
Kodak Field Engineer will perform on-site service to adjust and/or replace parts required to maintain the equipment
in an operating condition which is consistent with Kodak’s specifications.
Days and hours of coverage
Warranty coverage is available Monday through Friday during Kodak’s normal working hours (usually 8:00 a.m. to
5:00 p.m.), excluding holidays celebrated locally. On-site service performed after normal working hours will be billed
at prevailing overtime rates.
How to obtain service
Call 1 (800) 822-1414. In order for Kodak to provide assistance, the designated liaison must provide Customer’s
access code.
Customer responsibilities
1.Designate a knowledgeable System Administrator and one or two trained alternates who will be the only source
of liaison with Kodak Service Personnel. Liaison names must be provided to Kodak
2.Provide initial problem-solving assistance to site users.
3.Perform appropriate problem analysis and corrective actions by following troubleshooting instructions and
remedial actions as prescribed by Kodak.
4.Perform Customer maintenance and error recovery procedures.
5.Provide immediate access to equipment when service is required.
6.Notify Kodak if equipment is to be physically moved to a different location. Customer is responsible for all costs
associated with relocation.
Limitations
Standard warranty service is limited to the contiguous United States, Hawaii, and certain areas of Alaska.
This warranty does not cover: circumstances beyond Kodak’s control (such as Customer overriding, bypassing or
defeating interlock switches on equipment or devices sold by Kodak); problems due to failure of Customer to
conform to Kodak’s site specifications; service or parts to correct problems resulting from the use of attachments,
accessories or alterations not marketed by Kodak; relocation or service required as the result of relocation;
unauthorized modifications or service; misuse; abuse; failure to follow Kodak’s operating instructions; or supply
items (such as glass and lamps).
Kodak makes no other warranties, express, implied, or of merchantability or fitness for a particular purpose
for this equipment.
Repair or replacement without charge are Kodak’s only obligations under this warranty. KODAK WILL NOT BE
RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE SALE, USE,
OR IMPROPER FUNCTIONING OF THIS EQUIPMENT, REGARDLESS OF THE CAUSE. Such damages for
Page 29
New Equipment WarrantyEurope, Africa, Middle East
Kodak makes no other warranties, express, implied, or of merchantability or fitness for a particular purpose for this
Providing Revenue for the Equipment was realized in the country of final placement, Kodak will warrant the
equipment in terms of manufacturing defects and fitness for use within advertised performance and functionality
parameters for a minimum period of Three months, providing the equipment is installed within 1 year of purchase
and has not benefited from any previous warranties. The warranty is extended to any person(s) owning the
equipment within the three month period.
Warranty repair
Should the need arise to call Kodak Service during the warranty period, Kodak will provide support via their Local
Customer Equipment Service Division, either remotely, on-site, or a combination of both, as deemed appropriate by
Kodak Technical Personnel. Repair of the system will be to correct manufacturing defects and to maintain
performance of the equipment in line with advertised specification and functionality.
Days and hours of coverage
Warranty support is available Monday to Friday 8.30 a.m. to 5.00 p.m., excluding local holidays. Support may be
available outside of these hours at local discretion and at local overtime billing rates.
How to obtain service
Contact your local Kodak representative to obtain the telephone number which may be used to contact your local
Customer Equipment Services Division.
Customer/end user responsibilities
1.Have a minimum of two trained personnel nominated as the primary point of contact for Kodak Support.
2.Provide initial problem-solving assistance to users and assist Kodak Support in initial problem quantification and
analysis.
3.Perform all customer maintenance and error recovery procedures.
4.As problems are identified that require on-site visits, to ensure the equipment is readily available to the support
personnel.
5.Equipment movement and relocation will be chargeable at the current local per-call rate.
Limitations
Standard warranty coverage is available within Europe, Africa, and Middle Eastern Region PROVIDING sale
revenue is realized within the country of final placement. Equipment placed outside of the country where sale
revenue was realized will be offered standard warranty coverage providing the final placement is within one of the
following countries: Austria, Belgium, Denmark, Finland, Germany, Greece, Holland, Hungary, Ireland, Italy,
Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom. Equipment purchased outside of the above
countries and placed in any country other than the one where the original purchase was made will be offered support
and the current local rate (available from the local Kodak organization), providing support resource for the product
exists.
This warranty does not cover circumstances beyond the control of Kodak, including but not limited to; problems
associated with the failure to comply with Kodak Site Specifications; problems arising from the use of non-Kodak
attachments or accessories; relocation or resultant service; unauthorized modifications or service; misuse; abuse;
failure to follow Kodak’s operating and use instructions; or any components deemed by Kodak to be consumable
items (glass, lamps, etc.).
Page 30
New Equipment WarrantyAsia Pacific Region and Latin America Region
The terms and conditions of the new equipment warranty will be provided by the Kodak company in the country in
which the sale is finalized, or by a Kodak-appointed distributor in those countries where Kodak does not have direct
sales representation.
Page 31
Service Agreement TermsUnited States and Canada
Service agreement availability
Standard agreement service is available within the contiguous United States, Hawaii and certain areas of Alaska.
Service agreements purchased at the time of equipment sale become effective the day after warranty expiration.
Service agreements may be purchased at a later date, provided the equipment is in proper operating condition.
Kodak agrees to perform the following service for a time period of one year, unless otherwise specified.
Service agreement coverage
During the term of this agreement, Kodak’s Technical Assistance Center (TAC) will provide telephone assistance to
Customer’s designated liaison. When determined necessary by Kodak, a Kodak Field Engineer will perform on-site
service to adjust and/or replace parts required to maintain the equipment in an operating condition which is
consistent with Kodak’s specifications.
When periodic maintenance (PM) is included in the agreement, Kodak will perform the specified number of calls to
clean, test, and maintain the equipment in proper working order. When possible, PMs will be performed at the same
time as repair service.
How to obtain service
Call 1 (800) 822-1414. In order for Kodak to provide assistance, Customer’s access code (Customer Identification
Number) must be provided to Kodak.
Days and hours of coverage
Unless premier (extended hours) coverage is purchased, this agreement covers service during Kodak’s normal
working hours (usually 8:00 a.m. to 5:00 p.m. local time) Monday through Friday, excluding Kodak holidays.
On-site service will be available outside Kodak’s normal working hours at prevailing overtime rates.
Limitations
This agreement does not cover: circumstances beyond Kodak’s control; problems due to failure of Customer to
conform to Kodak’s site specifications; rebuilding or reconditioning of equipment; service or parts required to correct
problems resulting from the use of attachments, accessories or alterations not marketed by Kodak; relocation of
equipment or service required as the result of relocation; unauthorized modifications or service; misuse; abuse;
supply items; or failure to follow Kodak’s operating instructions.
The services outlined in these terms are Kodak’s only obligation under this agreement. KODAK WILL NOT BE
RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE SALE, USE,
OR IMPROPER FUNCTIONING OF THIS EQUIPMENT, REGARDLESS OF THE CAUSE. Such damages for which
Kodak will not be responsible, include, but are not limited to, loss of revenue or profit, loss of data, downtime costs,
loss of use of the equipment, cost of any substitute equipment, facilities or services or claims of your customers for
such damages.
This limitation of liability will not apply to claims for injury to persons or damage to property causes by the sole
negligence or fault of Kodak or by persons under its direction or control.
On-site response time
Page 32
When the Plus-2 (guaranteed 2-hour response) is purchased, Kodak will provide on-site service within two hours. If
the 2-hour response time is not met, credit will be provided as follows:
At completion of the agreement, and upon written request, Kodak will credit Customer one percent of applicable
agreement price time the number of calls for which response time was not met. Such credit will not exceed the
premium paid for guaranteed response on the machine to which the credits apply.
Customer responsibilities
1.Designate a knowledgeable System Administrator and one or two trained alternates who will be the only source
of liaison with Kodak Service Personnel. Liaison names must be provided to Kodak.
2.Provide initial problem-solving assistance to site users.
3.Perform appropriate problem analysis and corrective actions by following troubleshooting instructions and
remedial actions as prescribed by Kodak.
4.Perform customer maintenance and error recovery procedures.
5.Provide immediate access to equipment when service is required.
6.Notify Kodak if equipment is to be physically moved to a different location. Customer is responsible for all costs
associated with relocation.
NOTE: Failure to meet these responsibilities may result in additional charges at the prevailing per-call rates.
Renewal
Kodak will provide for renewal, at the prices and terms then in effect, as long as a service agreement is available.
Cancellation
Service agreements may be canceled by either Customer or Kodak upon 30 days’ written notice. Kodak will issue a
prorated credit for any remaining prepaid agreement coverage. Customer will be charged for any service provided
when equipment is not covered by a service agreement.
Billing and terms of payment
Billing is in advance and prices will vary dependent upon billing arrangements (annual, quarterly or monthly).
Payment terms are net 30 except for renewals, which are due by the renewal date.
Assignment
Customer shall not assign its rights under this agreement without the prior written consent of Kodak. Such consent
will not be unreasonably withheld.
Page 33
Service Agreement TermsEurope, Africa, Middle East
Service agreement availability
Standard Service Agreements are available across the European, African and Middle Eastern region where a
support resource currently exists or there are plans to establish the appropriate support infrastructure if a mutual
agreement is reached between the customer and the local Kodak organization, based upon a business case
analysis. Service Agreements may be purchased at any time during the useful life of a product; however, an
inspection may be necessary if the sale of the S/A does not occur immediately following warranty or a previous S/A
expiration.
Service agreement coverage
During the term of the Service Agreement, Kodak will provide support via their Customer Equipment Service
Division, either remotely, on-site or a combination of both, as deemed appropriate by Kodak Technical personnel.
Repair of the system will be to maintain performance of the equipment in line with advertised specification and
functionality.
Days and hours of coverage
Service Agreement support is available Monday to Friday 8.30 a.m. to 5.00 p.m., excluding local holidays. Support
may be available outside of these hours at local discretion and at a premium to the standard contract.
Limitations
This Service Agreement does not cover circumstances beyond the control of Kodak, including but not limited to;
problems associated with the failure to comply with Kodak Site Specifications; problems arising from the use of nonKodak attachments or accessories; relocation or resultant service; unauthorized modifications or service; misuse;
abuse; failure to follow Kodak’s operating and use instructions; or any components deemed by Kodak to be
consumable items (glass, lamps, etc.).
The services outlined in this document are Kodak’s only obligation under the terms of any agreement. Kodak will not
be responsible for any consequential or incidental loss or damage resulting from the sale, use, or improper function
of this equipment, regardless of the cause. Such damages may include but are not limited to, loss of revenue, loss
of use of equipment, cost of any substitute equipment, facilities, services, or claims by your customers for such
damages.
Response times
Kodak’s objective is to provide on-site service within the following timeframes: Specific country detail will be
supplied locally and may vary from the guidelines presented below.
Distance FromWithinOutside
Support ResourceContract HoursContract Hours
Enhanced hours of coverage, guaranteed response times, and improved response times may be available within
individual countries or specific geographic locations at the discretion of local Service management.
Page 34
Customer responsibilities
1.Have a minimum of Two trained personnel nominated as the primary point of contact for Kodak Support.
2.Provide initial problem solving assistance to users and assist Kodak Support in initial problem quantification and
analysis.
3.Perform all customer maintenance and error recovery procedures.
4.As problems are identified that require on-site visits, to ensure the equipment is readily available to the support
personnel.
5.Equipment movement and relocation will be chargeable at the current local per-call rate.
Failure to meet these responsibilities and any resultant service calls may be charged at the prevailing local per-call
rate.
Renewal
Generally these will be available annually, providing Service Agreement support continues to be available.
Cancellation
Terms will be country specific.
Billing of terms and payment
Terms will be country specific.
This document is prepared for guidance only and is general in nature. Country specific arrangements for support
including, but not limited to Service Agreement cost, Warranty duration, per-call cost, availability of support and
hours of coverage must be confirmed with the local Customer Equipment Service Division.
Page 35
Service Agreement TermsAsia Pacific Region and Latin America Region
The service agreement terms will be provided by the Kodak company in the country in which the sale is finalized.
Page 36
EASTMAN KODAK COMPANY
Business Imaging Systems
Rochester, New York 14650
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