KJB DR004 User manual
Intelligent Recording
Call Assistant SD
Desktop Software
Reference Guide
Version 1.0
Downloads Available at www.USBCallRecord.com
UK Office +44 (0) 1909-512148
US Office +1(0) 949.587.1226
This guide is Copyright © Intelligent Recording Limited 2011.
November 2011
Introduction
Congratulations on your purchase of the Intelligent Recording Call Assistant SD.
The Call Assistant SD is part of an exciting range of cost-effective Digital call recorders from Intelligent Recording.
This quick reference guide will take you through the installation and setup of the Call Assistant SD and help you begin recording your
calls quickly.
Note: There are various support manuals, programs and examples on the CD provided and via Intelligent Recording’s web site
www.USBCallRecord.com including ‘Live Chat’ technical support to help get you started.
CAUTION!
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversation or
other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under
federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone
conversation.
PC Compatibility
The Xtension Recorder desktop application software supplied will work on recent Microsoft operating systems including
XP,Vista and Windows 7 operating systems.
Note: Windows 95, 98, NT and Macintosh are not supported.
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Product Overview
1- USB Port
2 - DV 5V
3 - Line Port
4 - Phone Port
5 - Handset Line
6 - Volume +
7 - Volume 8 - Handset
9 – Source - Phone
10 – Source - Microphone
11 – Soft Key 2
12 - Microphone
13 - Delete
14 - Earphone
15 -Fast Forward
16 -Recording
17 - Fast Reverse
18 - Pause
19 - Play
20 - Stop
21 - Page Down
22 - Page Up
23 - Back
24 – Soft Key 1
25 - SD Card
26 - LCD Display
27 - Speaker
CHECK THE PACKAGE CONTENTS
- 1 x Call Assistant SD Recorder unit
- 1 x Power supply unit
- 3 x AA batteries
- 1 x Line cord plus 1 x handset cord
- 1 x PC software CD and quick reference install guide (this document)
- 1 x SD Card.
- 1 x USB Cable
Check the contents of your package and inform us immediately if any items are missing at support@irl-recording.com
Quick Setup Instructions
1. Remove the Call Assistant SD, Power supply, line leads & batteries from the packaging.
2. Insert the SD Card provided into the recorder
3. Insert batteries into the battery compartment on the under side of recorder
4. Insert power connector into rear of unit and plug into wall socket
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SET THE SD RECORDER DATE AND TIME
1. Press Soft Key 2 <Setting>
2. Use Down Arrow to select <System> - Soft Key 1 <OK>
3. Press Soft Key 2 <OK> to Select <Time>
4. Use the Up and Down arrows to change the hours – then Press <Next> to advance to minutes. Use the Up and Down arrows to
change the minutes. Press <Set> when finished.
5. Use Down Arrow to select <Date> and then press Soft Key to <OK>
6. Use the arrows and <Next> to change the month, day and year. When done, Press <Set>
7. You can use the Down Arrow to select/modify the Time and Date format.
Choose how to connect
The Call Assistant SD can connect to your telephone in 2 ways:
• Line Mode: Where the Call Assistant SD is connected directly to an analog telephone line.
• Handset Mode: Where the Call Assistant SD is connected to the curly cord (telephone handset cord) of your telephone.
This connection is used to record digital, IP, or Multi-Line telephones.
If you have a standard analog telephone that connects to a home phone line, or an analog extension behind a PBX (this includes
desktop and cordless phones), you should use the Line Mode Connection method.
LINE MODE CONNECTION
Disconnect the telephone line cord from the base of your telephone (the other end connects to wall socket) and plug this into the Call
Assistant SD. Connect the long cord supplied between the Call Assistant SD and the socket on you phone (where you removed the line
cord). NOTE: The Call Assistant SD will record calls when connected to the phone line, it is not required that the telephone be
connected to the device.
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HANDSET MODE CONNECTION
Handset mode connection is used when you cannot connect to the analog telephone line directly. Examples of when you need to use
handset mode are on Digital PBX telephones, IP telephones and Multi-Line telephones.
To connect in handset mode, simply remove the curly cord from your telephone base and connect into the Call Assistant SD and
connect the short handset lead supplied between the telephone handset socket and the Call Assistant SD as shown above.
IMPORTANT - SETTINGS FOR HANDSET MODE
You will need to select the correct TRIGGER MODE to ensure handset mode operation is set. To select the correct mode:
- Press Soft Key 2 <Settings>
- Press Soft Key 1 to select <Recording>
- Press Down Arrow Key to select <Auto/Manual Rec> and then press <OK>
- Use Down Arrow Key to select <Trig> and the press <OK>
- Press the <Back> key until you return to the main recording screen
ADJUSTMENTS FOR OPTIMUM HANDSET MODE OPERATION
You may need to adjust the following parameters found under the Recording menu for optimum operation:
VOX TRIG LEVEL – This is the threshold to detect audio when the handset is lifted to start recording. If set too low, recording may start
when background noise is present when the handset is not being used. If set too high, recording may not start reliably when the
handset is lifted. Settings are 1 to 10 1 being the most sensitive and 10 the least sensitive. Default setting is 3.
VOX SILENCE – This is the time that the Call Assistant SD hears silence on the call to determine that the call has ended and stops
recording. If too short, your recordings may be broken into several smaller recordings, if too long, it may merge one recording into
another to produce one long recording from 2 calls. Default is 5 seconds.
Note – When using Handset Mode, the recorder uses sound levels on the handset to determine if a call is active. If you finish one call
and quickly make another in a shorter time than the VOX SILENCE setting, it is possible both calls will merge into one recording.
Handset Mode is not 100% reliable in determining start and stop of calls but it is the only way of connecting to some telephones.
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