Technical
Service
Pointer
For Immediate Attention of Your Service Department
Technical Service Pointer #: W11245251
Action Required: Mandatory
Release Date: June, 2018
Brands Affected
This notification is a Service
Notice only. This is not a Recall.
ALL POINTERS ONLINE:
https://www.servicematters.com/
To receive pointers by email, or to
edit or delete a current email address,
go to
https://www.servicebench.com/
Whirlpool, KitchenAid, Maytag, Jenn-Air, Amana, &
Ikea Microwave-Hood Combination Units
Models:
See Page 2
Serial Numbers:
TR609 to TR811
Possible Concern:
● Product will not operate (intermittent)
● Light will not come on when door is opened
● Light flickers
● "Open/Close Door" message repeatedly
● Product appears to operate with door open
Note: Only the lights, turn table, and fan will operate; all high-voltage and microwave
energy is disabled in this state
Correction:
1. Check for soil or debris near door-latches; clean as necessary
2. Check for soil or debris around door seal; clean as necessary
3. Replace interlock assemblies using service kit and included instructions (see Page 2)
❏ Page 1
® Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies.
© 2017 All rights reserved.
Technical
Service
Pointer
For Immediate Attention of Your Service Department
Technical Service Pointer #: W11245251
Action Required: Mandatory
Release Date: June, 2018
Models Affected and Associated Service Kits
[* TO DENOTE WILDCARD FOR COLOR AND ENGINEERING VERSION]
❏ Page 2
® Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies.
© 2017 All rights reserved.