Kingston Technology DTPV-M User Manual

Help for DTVP-M Users

Introduction
Recommendations
Initialization
DTVP-M Login
Password Criteria
Device Lockout
Forgot Password
Change Password
Reset Option
About DTVP-M

help.pdf

System Requirements

• Pentium III Processor or equivalent (or faster)

• 15MB free disk space

• USB 2.0

• Windows XP SP2/SP3, Vista SP1/SP2, & 7

• Two consecutive drive letters after the last physical

disk drive

Drive Letter Conflict

Introduction

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This document covers the DataTraveler® Vault Privacy – Managed device (referred to simply as DTVP­M from this point forward) based on the default factory settings with no customizations.

The instructions and procedural steps in this help document were created based on the default ‘out-of­box’ settings configured in the SafeConsole Management Server.

Policies implemented in SafeConsole are “pushed” out to the DTVP-M device during initialization and
reflect in the menu options available (or unavailable) in the client interface of the DTVP-M. To ensure
the desired user experience and proper deployment of the device, please consult your helpdesk and/or
SafeConsole administrator prior to use.

Recommendations

To ensure there is ample power provided to the DTVP-M device, use only in USB ports connected
directly to your notebook or desktop, as seen in Figure 1.1. Avoid connecting the DTVP-M to any
peripheral device(s) that may feature a USB port, such as a keyboard or USB hub, as in Figure 1.2.

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Figure 1.1 – Recommended Usage

Figure 1.2 – Not Recommended

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Initialization

After plugging the DTVP-M device into a USB port,
if you receive the following warning message,
“Kingston DataTraveler requires an active

SafeConsole server to make it operational” (see
Figure 1.3), please contact your helpdesk or

SafeConsole Administrator.
The DTVP-M must be able to communicate with a

SafeConsole server in order to initialize prior to first
use and/or function properly after a device reset.

If you receive a connection window similar to the
one in Figure 1.4, ‘Connecting to <server>’, click
‘Yes’ to confirm ownership and responsibility for the
Kingston DataTraveler (DTVP-M.) This will register
your device on the SafeConsole server.

If you click ‘No’, you will receive the warning
message seen in Figure 1.3 and be required to
start the initialization process over. This can be
accomplished by doing one of the following:

• Unplugging the DTVP-M device from your system and re-inserting it into the USB
port. (This will allow Windows to detect the device again and allow you restart the
initialization process.)

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• Browsing to the CD-ROM partition of the DTVP-M and re-launching the
DTVPM_Launcher.exe program application.

The window shown in Figure 1.5 will appear after
you click ‘Yes’ to register the DTVP-M on the
SafeConsole Management System. This indicates
that communication with the server has been
established.

Figure 1.3 – Warning Message

Figure 1.4 – Confirm Registration

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Figure 1.5 – Connection Confirmed

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Once a connection to the server is confirmed, you will be
asked to create a password that will be used to unlock the
secure data partition each time you log into the DTVP-M.

1. Once you’ve decided on a password, enter it into
the ‘Select password’ field, and re-enter it in the
‘Confirm password’ field, as seen in Figure 1.6.
The password you create must meet the following
criteria before the initialization process will allow
you to continue:

• Passwords must contain at least 8
characters (default SafeConsole setting) or
more (up to 64 characters)

• Passwords must also contain all three of
the following default criteria options:

UPPER CASE (A-Z), lower case (a-z), &
numeric (0-9) characters

Figure 1.6 – Create Password

You may also enter a password hint, but it is not mandatory. However, the hint field can be useful in
providing you a clue as to what the password is, should you ever forget your DTVP-M password.

(Note: The password hint CANNOT match or contain the exact password string.)

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2. Click the checkbox to acknowledge your reading
and understanding of the warranty.

3. Click on the arrow button (

) to continue.

4. When prompted, enter your DTVP-M password
into the textbox (seen in Figure 1.7) and click on
the arrow button to continue. (Note: The arrow

button will enable as soon as you enter the first
password character into the textbox.)

(IMPORTANT NOTE: You MUST complete step 4 by

Figure 1.7 – Enter Password

entering your DTVP-M password (created in step 1) in
order to complete the initialization process successfully.)

This completes the initialization process and unlocks the secure data partition.

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DTVP-M Login

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You must supply your DTVP-M password each time you wish to log into the device. During the login
process, if an incorrect password is entered, you will be given another opportunity to enter the correct
password; however, there is a built-in security feature that tracks the number of failed login attempts. If
this number reaches the pre-configured value of 10 failed attempts, the DTVP-M will lock and require a
device reset of the secure data partition prior to next use. This means that all data stored on the DTVP­M will be lost. See Device Lockout on page 4.

Device Lockout

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The DTVP-M includes a security feature that prevents unauthorized access to the data partition once a
maximum number of consecutive failed login attempts (MaxNoA for short) has been made; the default
“out-of-box” configuration has a pre-configured value of 10 (no. of attempts.)

The ‘lock-out’ counter tracks each failed login and gets reset one of two ways: 1) A successful login
prior to reaching MaxNoA or 2) reaching MaxNoA and resetting the device.

If an incorrect password is entered, an error message will appear
just below the text box, indicating an invalid password. See
Figure 1.8.

With each failed login attempt, you will see a different error
message indicating the number of attempts left before reaching
MaxNoA (which is set to 10 by default.)

After the 10
lock the data partition and require a device reset prior to next use.
This means that all data stored on the DTVP-M will be lost and

th

failed login attempt, the DTVP-M will permanently

Figure 1.8 – Login Failure

you will need to create a new password.
This security measure limits someone who does not have your

password from attempting countless login attempts and gaining
access to your protected data.

If you are the owner of the DTVP-M and have forgotten your
password, the same security measures will be enforced, including
a device reset.

(Note: If ‘Remote Password Reset’ is enabled on the SafeConsole

Management Server, the SafeConsole administrator will be able to

Figure 1.9 – MaxNoA Reached

reset your password without resetting the device, thus saving the
data stored on the protected partition.*)

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*Even with ‘Remote Password Reset’ enabled, the maximum number of incorrect login
attempts, including response codes, is 10. If not using the ‘Forgot Password’ option, the
response code window will automatically invoke after the 7

th

failed login attempt.

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Forgot Password

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The ‘Remote Password Reset’ is a feature in SafeConsole that allows DTVP-M users to change/create
passwords without resetting the device, thus saving all data stored on the DTVP-M. The ‘Forgot
Password’ menu option is available on the DTVP-M ONLY when ‘Remote Password Reset’ is enabled
on the SafeConsole Management Server (consult your helpdesk or administrator for details.)

(Note: Remote Password Reset needs to be enabled on the SafeConsole Management
Server PRIOR to initializing the DTVP-M device. By default, this feature is disabled. In either
case, the pre-configured value for maximum number of password attempts {MaxNoA} is 10.)

Change Password

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This feature allows you to change your current DTVP-M password. You MUST know the existing
password to utilize this function, as it will lock the device and prompt you for the existing DTVP-M
password prior to invoking the ‘Change Password’ routine.

Reset Option

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This feature resets the DTVP-M back to its original “out-of-box” state. Resetting the device will erase
all of the data stored in the protected area and require users to generate a new password.

(Note: The DTVP-M must register with SafeConsole each time the device is reset. Do NOT
use this function if you are on a stand-alone workstation or in a remote location that does not
have access to the SafeConsole server. Consult your administrator before resetting DTVP-M.

About DTVP-M

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This option provides basic information regarding the DTVP-M, including copyright, build number and
serial number of the device. The ‘About’ section is also customizable (by your Administrator) in
SafeConsole under the ‘Device User Information’ tab of Administrator Tools (up to 127 characters.)

Figure 1.10 – About DTVP-M (Default)

Figure 1.11 – About DTVP-M (Custom)

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Drive Letter Conflict

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The DTVP-M requires two consecutive drive letters AFTER the last physical disk that appears before
the ‘gap’ in drive letter assignments. This does NOT pertain to network shares because they are
specific to user-profiles and not the system hardware profile itself, thus appearing available to the OS.

What this means is, Windows may assign the DTVP-M a drive letter that’s already in use by a network
share or Universal Naming Convention (UNC) path, causing a drive letter conflict. If this happens,
please consult your administrator or helpdesk department on changing drive letter assignments in
Windows Disk Management (administrator privileges required.)

Figure 1.12 – Drive Letter Assignment

If there are no network shares on your system and the DTVP-M still won’t load, it is possible that a card
reader, removable disk, or other previously-installed device is holding on to a drive-letter assignment
and still causing a conflict.

Please note that native Drive Letter Management has improved significantly in Windows XP SP3, Vista,
and 7, so you may not come across this issue, but if you are unable to resolve the conflict, please
contact Kingston’s Technical Support Department for further assistance.

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