King-Dome Relay KD5500 Installation And Operating Instructions Manual

Download

Automatic Satellite System

for DISH® Programming

Model KD5500

Installation and Operating Instructions

11200 Hampshire Avenue South, Bloomington, MN 55438-2453

Phone: (952) 922-6889 Fax: (952) 922-8424

21507 REV A

Digital TV Solutions for Mobile Markets

www.kingcontrols.com

IMPORTANT!

The Relay Automatic Satellite System is designed to work with both standard deﬁ nition and high deﬁ nition satellite TV broadcasts from DISH satellites 110/119/129, and ONLY with DISH model ViP211z, ViP211k, ViP211 and 411 receivers. It will not work with other DISH receiver models or with equipment for other satellite TV service providers.

The mobile satellite TV market is expanding and changing. The information in this manual was accurate at the time of printing. If your Relay antenna does not operate as outlined in this manual, please call King Controls at (952) 922-6889 or visit our website at www.kingcontrols.com. King Controls is not responsible for changes outside of its control.

Please read this entire manual before beginning the installation process.

TABLE OF CONTENTS

Section Contents Page

1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2. WIRING DIAGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

3. INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

4. OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-16

5. SECOND RECEIVER OPERATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18-19

6. TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-23

7. MAINTENANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

8. LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

DISH is a registered trademark of DISH Network L.L.C. Relay is a trademark of Electronic Controlled Systems, Inc. DBA King Controls. King Controls and King-Dome are registered trademarks of Electronic Controlled Systems, Inc. DBA King Controls.

Page 1

Section 1 INTRODUCTION

The Relay model KD5500 Automatic Satellite System is designed for permanent, roof mounted installation on a recreational vehicle. A single coax cable connection between the Relay antenna and your DISH model ViP211z, ViP211k, ViP211 or 411 receiver provides power to the automated positioning system under the dome and transmits your SD and HD satellite video signals to your receiver.

An optional second receiver may be connected to provide independent channel viewing on a second TV. Your DISH programming is broadcast from two or three satellites and the Relay antenna automatically switches between satellites based on the channel selected on your main receiver. Channels available on the second receiver will depend on the channel (satellite) selected on the main receiver.

FIG. 1

TOOLS AND MATERIALS REQUIRED

• drill and drill bit set

• tape measure

• 7/16” open end wrench (coax connections)

• adhesive sealant (compatible with roof material)

• appropriate fasteners to install all components and wiring

Page 2

Section 2 WIRING DIAGRAM

NOTE: All components sold separately except for dome unit and main 35 foot coax.

See your respective owner’s manuals for the best connections between your compatible DISH receiver and TV.

FIG. 2

IMPORTANT! DO NOT OVER TIGHTEN COAX CONNECTIONS.

Page 3

Section 3 INSTALLATION

NOTE: Many RVs are pre-wired for satellite with RG-6 coax cable. Contact the manufacturer of your RV or your local

dealer to verify where this cable is located. If pre-wired, run the existing coax cable from the pre-wire location in the roof to the dome unit. When choosing

the dome unit location, make sure the pre-wiring will reach the dome unit. Make all connections, properly route and fasten wiring to roof, and completely waterproof entry hole with the

cable entry cover as shown in this section. You may still run a second coax to the rear of the vehicle for an optional second receiver.

DOME UNIT LOCATION

1. Select an area on the roof for the dome unit and the location where the wiring will enter the vehicle through the roof to the satellite receiver inside using the following criteria:

a) A shorter distance between the dome unit and the satellite receiver is most desirable. b) The dome unit requires a 28 inch diameter mounting area. c) The dome unit should be mounted on the centerline of the vehicle. d) There must be no “line of sight” obstructions. Air conditioning units, other antennas, and

storage areas that are too close to the dome unit may prevent the satellite signal from reaching the antenna (Fig. 3).

FIG. 3

HEIGHT OF

OBSTRUCTION

APPROXIMATE

MINIMUM DISTANCE

TO DOME EDGE

10” 8” 11” 10” 12” 12” 13” 14” 14” 16” 15” 18” 16” 20”

Page 4

DOME UNIT INSTALLATION

IMPORTANT! Cable connections must ALWAYS be positioned facing the rear of vehicle.

2. Place dome unit on installation location chosen using the criteria discussed in the previous section. Cable connections must be positioned facing rear of vehicle.

3. The dome unit must be positioned so that both mounting feet on each side of the vehicle are equal distances from the roof edge. This should be checked by measuring the distance from each foot to the roof edge. Conﬁ rm that these measurements are equal (Fig. 4).

FIG. 4

IMPORTANT!

Cable connections

must always face

REAR of vehicle.

IMPORTANT! The dome unit should never be mounted so that it is tilted more

than two degrees in any direction.

NOTE: The installer is responsible for determining the most appropriate fasteners to secure the dome unit to the roof.

Depending on the roof material, fasteners such as lag screws, well nuts, sheet metal screws, toggle bolts and T anchors may be used, and should always be used in combination with a roof compatible sealant.

IMPORTANT! The installer is responsible for weatherprooﬁ ng all holes with sealant.

4. Mount the dome unit. Use the pre-drilled holes in the mounting feet as a guide to install the fasteners into the roof. Use additional fasteners whenever necessary.

5. Test that the dome unit is secure by pulling upward from each foot location.

Page 5

EXTERNAL WIRING

NOTE: There are two coax ports on the back of the dome unit. The one labeled “MAIN” MUST be connected to the

main receiver in vehicle (DISH model ViP211z, ViP211k, ViP211, or 411 only). This is the receiver that will control automatic satellite switching. The one labeled “AUX” can be used for an additional receiver (may be any single tuner DISH receiver - see Section 5 of this manual).

6. Fill end of coax cable that will connect to the MAIN port on the dome unit with supplied dielectric grease. Connect this end of the coax cable to the MAIN port and tighten connection (Fig. 5). DO NOT OVER TIGHTEN.

If using a second receiver, ﬁ ll end of second coax cable with supplied dielectric grease and connect it to the AUX port. Tighten connection. DO NOT OVER TIGHTEN.

FIG. 5

IMPORTANT!

FILL ENDS OF BOTH EXTERNAL

COAX CABLES WITH GREASE.

Failure to do so will void product warranty.

IMPORTANT! Coax connections should be snug. DO NOT OVER TIGHTEN!

7. Run the main coax from the back of the dome unit to the roof edge, then along the edge to the location where it will be fed into the vehicle. If installing an optional second receiver, run second coax to location where it will enter the vehicle. Secure wiring to roof every 12-18 inches (Fig. 6).

Page 6

IMPORTANT! Use adhesive sealant compatible with roof material.

Installer is responsible for determining proper roof compatible adhesive sealant and fasteners for cable entry cover.

Roof holes for cables must be sealed so they are completely waterproof. Mounting holes, perimeter of cable entry cover and cable opening of cable entry cover must be sealed so they are completely waterproof.

8. Drill 3/4” hole through the roof and into the cabinet where receiver is stored. Feed coax down through hole. Seal opening with roof compatible sealant so that it is completely waterproof (inside and outside of the 3/4” hole). Repeat for second coax if present.

9. Fasten cable entry cover to roof with appropriate adhesive sealant and roof fasteners. Seal mounting holes, perimeter of cover and cable opening so they are completely waterproof.

FIG. 6

IMPORTANT!

Sealant must be roof compatible.

10. Remove blue protective sheet and red “position to rear” sticker from the dome unit.

INTERNAL WIRING (FIG. 2, PAGE 3)

11. Connect the coax from the MAIN port on the dome unit to SATELLITE IN on your main receiver (must be DISH model ViP211z, ViP211k ViP211 or 411).

DO NOT CONNECT THE COAX FROM THE AUX PORT TO THE SECOND RECEIVER AT

THIS TIME.

12. Go to OPERATION on page 8.

Page 7

Section 4 OPERATION

IMPORTANT: IF YOUR RECEIVER IS NEW AND NOT YET ACTIVATED, YOU MUST PERFORM THE FIRST TIME

SETUP ON PAGE 12 BEFORE USING THE INSTRUCTIONS ON THIS PAGE.

THIS ANTENNA IS DESIGNED TO WORK AUTOMATICALLY WITH DISH MODEL ViP211z, ViP211k, ViP211 AND 411 RECEIVERS AND WILL NOT WORK WITH OTHER DISH RECEIVER MODELS OR WITH EQUIPMENT FOR OTHER SATELLITE TV SERVICE PROVIDERS.

IMPORTANT!

The antenna unit requires a “direct line of

sight” to the satellites for signal reception.

Any tall objects such as poles, trees,

buildings, mountains, etc. can all block the

signal from reaching the dish.

1. Plug your receiver and TV into a 110 volt AC power source. The green light on your receiver should illuminate or begin cycling on and off. Wait for the

green light to turn solid (this may take up to two minutes). If the green light does not illuminate after two minutes, power on your receiver using the

front panel power button.

2. Turn on your TV. Use your TV’s input selection menu to select the input that matches the connection to your

DISH receiver, i. e. if using an HDMI cable connection you should select the HDMI TV input.

Page 8

The Portable Antenna Setup screen will be displayed on your TV.

NOTE: If the Portable Antenna Setup screen does

not display, press MENU, 6, 1, 1 on your DISH remote.

Highlight “Check Switch.” Press SELECT on your remote. The Portable Antenna Setup screen

should now display.

3. Use the arrow buttons on your

DISH remote to highlight the letter group that includes the ﬁ rst letter of the state you are currently in.

Press SELECT on your remote.

4. Highlight the state you are currently in from the state menu.

Press SELECT on your remote.

Page 9

5. Verify “Scan” is highlighted.

Press SELECT on your remote.

The scan will begin and may take

several minutes to complete. This screen will display during the scan:

6. When the scan is complete, the Acquiring Signal message will display.

Acquiring the signal may take up to 5 minutes to complete.

Page 10

7. After your receiver has acquired the signal, the electronic program guide will download.

This may take up to 5 minutes to complete (potentially longer if an external hard drive is connected for DVR use).

If you are using a second receiver, see SECOND RECEIVER OPERATION on page 18.

OPERATING NOTES

If your system is inactive for an extended period of time, you may need to call DISH Customer Service at 1-800-333-DISH (3474) to re-authorize your receiver. You can view your programming when your receiver has been re-authorized and the guide has ﬁ nished downloading.

If you move your vehicle, you will need to repeat the scan process to re-acquire the satellites and restore programming.

When in the northeastern United States, television programming from the 129 satellite may not be available.

Page 11

INITIAL SETUP WITH NEW (UN-ACTIVATED) RECEIVER

IMPORTANT: If you have a NEW, not yet activated DISH receiver model ViP211z, ViP211k, ViP211 or 411, use

the instructions on this page for ﬁ rst time setup. After this one time setup procedure, you can use OPERATION on page 8.

IMPORTANT!

The antenna unit requires a “direct line of

sight” to the satellites for signal reception.

Any tall objects such as poles, trees,

buildings, mountains, etc. can all block the

signal from reaching the dish.

1. Point your receiver’s remote at the front of the receiver and press SAT.

Press RECORD. When a number appears in the box,

verify “Continue” is highlighted. Press SELECT on your remote.

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The Portable Antenna Setup screen

will display.

2. Use the arrow buttons on your remote to highlight the letter group that includes the ﬁ rst letter of the state you are currently in.

Press SELECT on your remote.

3. Highlight the state you are currently in from the state menu.

Press SELECT on your remote.

4. Verify “Scan” is highlighted. Press SELECT on your remote.

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The scan will begin and may take up to

several minutes to complete.

This screen will display during the scan.

The receiver will download current

software.

The receiver will update with the

current software.

5. The receiver will reset and the Portable Antenna Setup Screen will appear. Choose your location again and initiate a second scan.

Page 14

The antenna will scan a second time.

When the scan is complete, the

Acquiring Signal message will display. Acquiring the signal may take up to 5

minutes to complete.

After your receiver has acquired the signal,

the electronic program guide will download. This may take up to 5 minutes to complete

(potentially longer if an external hard drive is connected).

6. The Set Video Resolution screen will appear. Select the highest resolution your TV will display.

Verify “Test” is highlighted. Press SELECT on your remote.

Page 15

7. Verify “Save” is highlighted. Press SELECT on your remote.

8. While this screen is displayed you may be prompted with a “Continue” message.

If prompted, verify “Continue” is highlighted and press SELECT on your remote.

9. Call DISH to activate your new receiver. 1-800-333-DISH (3474)

This completes the initial setup for new receivers. You may now use

OPERATION on page 8 for subsequent use.

If you are using a second receiver, see SECOND RECEIVER OPERATION on page 18.

Page 16

This page intentionally left blank.

Page 17

Section 5 SECOND RECEIVER OPERATION

INITIAL SETUP FOR SECOND RECEIVER

1. With the second receiver disconnected from the dome unit’s AUX port coax, use your DISH remote control and press MENU, 6, 1, 1 to display the Point Dish screen.

2. Use the arrow buttons on the remote to highlight “Check Switch.”

Press SELECT on your remote.

3. Verify “SuperDISH” and “Alternate” are not selected.

Verify “Test” is highlighted. Press SELECT on your remote.

4. When test is complete, highlight “Save.” Press SELECT on your remote.

5. After successfully saving the results, connect the AUX port coax to SAT IN on the second receiver.

See the next page for downloading programming to the second receiver.

Page 18

DOWNLOADING PROGRAMMING TO THE SECOND RECEIVER

1. With the second receiver now connected, and the antenna locked on (see OPERATION section), re-set the second receiver by pressing the POWER button on the front panel for 10 seconds. The TV picture will go away and should reappear within two minutes.

The receiver will then download the program guide to show only the channels available on the current satellite as determined by the channel selected on the main receiver. Downloading the new program guide can take up to ﬁ ve minutes to complete.

The channels available on the second receiver are determined by the channel/satellite selected on the main receiver. For example, if you select a channel on the main receiver that is broadcast from the 119 satellite, then the second receiver will be able to view any channel broadcast from the 119 satellite.

If you switch channels on the main receiver to one that is broadcast from a different satellite, (i.e. your channel was broadcast from satellite 119 but your new channel is broadcast from the 110 or 129), the antenna will automatically switch to the new satellite and programming will be lost on the second receiver until you either:

• Select a channel on the main receiver that is broadcast from the previous satellite (satellite

119 in this example). (or)

• Reset the second receiver to download the program guide for the newly selected satellite

(satellite 110 or 129 in this example).

TIP: Most DISH HD channels are broadcast from the 129 satellite location. Selecting an HD channel on the main

receiver before re-setting the second receiver will provide independent viewing of most available HD channels on either receiver.

Page 19

Section 6 TROUBLESHOOTING

Symptom/Message Possible Cause Troubleshooting

Complete Signal Loss - 015 Obstructions to the antenna’s

view of the southern sky, such as tree branches, severe rain, etc.

Coax cable not connected properly between your receiver and the dome unit.

You have selected a local channel but are outside of its spot beam area.

No Satellites Found - 151 Obstructions to the antenna’s

view of the southern sky, such as tree branches, severe rain, etc.

Coax cable not connected properly between your receiver and the dome unit.

1) Make sure nothing is blocking the antenna’s view of the southern sky, such as tree branches, severe rain, or other obstructions.

2) Check that the coax cable between your receiver and the dome unit is connected properly.

3) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

4) Verify you have selected a nationally broadcast channel (CNN, ESPN, etc.).

1) Make sure nothing is blocking the antenna’s view of the southern sky, such as tree branches, severe rain, or other obstructions.

2) Check that the coax cable between your receiver and the dome unit is connected properly.

3) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

Partial Signal Loss - 002 Obstructions to the antenna’s

view of the southern sky, such as tree branches, severe rain, etc.

My remote is not working. Your remote is not currently

paired with your receiver.

1) Make sure nothing is blocking the antenna’s view of the southern sky, such as tree branches, severe rain, or other obstructions.

2) Check that the coax cable between your receiver and the dome unit is connected properly.

3) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

1) Check to make sure the batteries are properly inserted in your remote.

2) Set up your remote control:

• Press the “SYSTEM INFO” button on the front

panel of your receiver. The “System Info” screen displays.

• Press and release the SAT button on your remote

control.

• Press and release the RECORD button. You may

see the remote address change on the screen.

• Press and release the SELECT button on your

remote to continue.

Page 20

Symptom/Message Possible Cause Troubleshooting

Channel Signal Loss - 004 Antenna has not tracked to the

appropriate orbital slot upon channel change.

No Program Guide - 023 Your receiver has not yet

acquired signal required to allow access to the electronic program guide.

1) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

2) On the Portable Antenna Setup Screen:

• Verify the correct state is selected.

• Highlight “Scan” then press SELECT.

• Once your system has found its satellites, it may

take a few minutes to download the electronic program guide and acquire signal before live TV appears.

1) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

2) On the Portable Antenna Setup Screen:

• Verify the correct state is selected.

• Highlight “Scan” then press SELECT.

• Once your system has found its satellites, it may

take a few minutes to download the electronic program guide and acquire signal before live TV appears.

All Satellites Not Found 150

Sporting Event Blackout 744

Programming Not Authorized - 005/013/014

Obstructions to the antenna’s view of the southern sky, such as tree branches, severe rain, etc.

Your physical location may be outside the footprint of the desired orbital slot.

Blackout patterns are applied based on the physical address on your account. Events outside the area surrounding your physical address may not be available.

You may not be subscribed to the channels you are trying to view.

Your receiver has been unplugged or not connected to signal for a signiﬁ cant period of time.

1) Make sure nothing is blocking the antenna’s view of the southern sky, such as tree branches, severe rain, or other obstructions.

2) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

N/A

1) Conﬁ rm that you subscribe to this channel by using dish.com/mychannels.

2) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

3) Call 800-333-DISH (3474) and select TECH. When prompted by the audio menu, enter the error number using your phone keypad and an activation command will be sent to your receiver.

Page 21

Symptom/Message Possible Cause Troubleshooting

Over-the-Air Antenna Channels Missing - Error 739

Outside of Viewing Area

- 120

Local Channels Interrupted

- 536

The quality of reception and number of over-the-air (OTA) channels available depends on, among other things, the type and positioning of your OTA antenna.

Obstructions such as trees, buildings, mountains, and weather conditions may interfere with OTA signal reception.

Local channels may not be available if your receiver is not physically located at or near the address listed on your DISH account.

1) Check that the wiring between your DISH receiver and your over-the-air antenna is conﬁ gured properly.

2) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

3) Re-scan over-the-air antenna channels to your receiver:

• Using the DISH remote, press MENU then 6-8 to

access the local channels screen.

• Select “Scan Locals.”

N/A

Missing Channels The electronic program

guide may not be set to “My Channels.”

You may not have the orbital slots required to view the missing television programming.

Local Channels Missing Local channels may not be

available if your receiver is not physically located at or near the address listed on your DISH account.

1) Press the GUIDE button on your remote twice to display the “Favorites List Options” menu. Select “My Channels” using the arrow buttons on your remote.

2) Conﬁ rm that you subscribe to the missing channel by using dish.com/mychannels.

3) Perform a check switch test:

• Using your DISH remote, press MENU then

6-1-1. Highlight the “Check Switch” Button then press SELECT.

• Highlight “Scan” then press SELECT.

• Once your system has found its satellites, it may

take a few minutes to download the electronic program guide and acquire signal before live TV appears.

4) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

N/A

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Symptom/Message Possible Cause Troubleshooting

Guide Information Not Available

Guide Time is Incorrect The guide time may be incorrect

Video Pixels / Audio Pops Obstructions to the antenna’s

Your receiver was not powered off at night to receive the nightly electronic program guide updates.

Your receiver has not yet acquired signal needed to gain access to the electronic program guide.

if your receiver is not physically located at the address listed on your DISH account.

view of the southern sky, such as tree branches, severe rain, etc.

Your receiver’s signal is low.

1) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

2) On the Portable Antenna Setup Screen:

• Verify the correct state is selected.

• Highlight “Scan” then press SELECT.

• Once your system has found its satellites, it may

take a few minutes to download the electronic program guide and acquire signal before live TV appears.

N/A

1) Make sure nothing is blocking the antenna’s view of the southern sky, such as tree branches, severe rain, or other obstructions.

2) Unplug the power cord of your receiver for 10 seconds and plug it back in. It may take up to 5 minutes for your receiver to power back on.

3) Check that the coax cable between your receiver and the dome unit is connected properly.

SATELLITE TV RECEPTION

Satellite TV signals are broadcast from satellites in a geostationary orbit over the earth. This enables the satellites to stay aligned over one place on the surface of the earth and to transmit your television programming to the antenna (inside dome unit) when pointed at the appropriate satellite.

Your television programming is delivered from up to 3 satellites located at the 110°, 119°, and 129° west longitudes. The Relay antenna will automatically ﬁ nd and then switch between satellites as you change channels on the main receiver to offer you the ideal viewing experience.

Due to the low look angle for the 129 satellite in the northeastern region of the United States, you may experience difﬁ culty viewing programming from the 129 satellite while in this region. (Programming from the 110 and 119 satellites should still be available.)

This map is an approximation

only. The available coverage

area may differ from what is

indicated on the map.

RAIN AND SNOW FADE

Though rare, heavy rain, snow, or dense cloud cover can reduce the satellite signal, which may interrupt your programming. Your programming should return as conditions improve.

Page 23

Section 7 MAINTENANCE

Relay Satellite Systems are designed to be maintenance and trouble free. For optimum performance, keep the dome clean from dirt, bugs, and other debris. Periodic washing

of the dome with mild soap and water is recommended.

IMPORTANT! Do not power wash the Relay.

If you plan on storing your vehicle for long periods of time, it is recommended that the system be put through a search procedure on a quarterly basis to keep all moving parts in good working order.

If you have any comments or questions, please contact the King Controls Service Department at (952) 922-6889, or via email at info@kingcontrols.com.

Rain Fade

Rain or dew on the dome can cause signal interference and make the digital picture freeze, pixel or go out altogether. This loss of signal is commonly referred to as “rain fade” and is caused by the combination of water in the atmosphere and water on the dome surface.

To minimize this issue and eliminate the effects of water on the dome, apply King Controls

Dome Magic

rain fade solution to the dome. This will prevent water from adhering to the dome surface and blocking the signal. For additional details on Dome Magic® rain fade solution please contact an authorized dealer or call King Controls at (952) 922-6889.

Single Application Packet #1830-SP Spray Can #1830

NOTE: Dome Magic® will discolor black domes or domes painted a dark color.

Page 24

Section 8 LIMITED WARRANTY

Every new Relay Satellite System is thoroughly inspected and tested before leaving the factory, and is covered by the following two year parts and one year labor limited warranty from the date of original purchase:

• Two year parts warranty: The customer is not responsible for the cost of replacement parts if the original part is determined to be defective under the terms of the warranty. The customer is responsible for the cost of replacement parts after two years.

• One year labor warranty: The customer is not responsible for labor costs to repair unit if unit falls under the terms of the warranty. Any warranty labor outside of that performed at the factory is not covered unless the product has been installed by an authorized dealer/installer or OEM manufacturer. The customer is responsible for all labor costs after one year.

Should any trouble develop during the warranty period, contact King Controls. You must contact King Controls before the warranty period expires. The customer must supply proof of purchase (such as a dated sales receipt) when requesting warranty service. If customer cannot supply proof of purchase, warranty period shall start 30 days after date of manufacture.

Only King Controls and certiﬁ ed dealers are authorized to perform warranty evaluations and repairs. Depending upon the problem, King Controls may authorize the dealer to perform the necessary repairs, or may have the unit returned to King Controls for repairs.

A certiﬁ ed dealer must not perform any repair without ﬁ rst contacting King Controls for a Service Order Number. King Controls will advise the dealer on how to proceed with any repairs.

If it is determined that the unit needs to be returned to King Controls, customer must return COMPLETE product, freight prepaid, to: King Controls, 11200 Hampshire Avenue South, Bloomington, MN 55438-2453. If inspection shows the trouble is caused by defective workmanship or material, King Controls will repair (or at its option, replace) without charge.

When returning product, King Controls will supply an RMA number (Return Merchandise Authorization). This number must be clearly written on the box. Failure to clearly write RMA number on box may result in delays in processing claim. Along with product, customer should include in the box: his/her name, address, daytime phone number, proof of purchase and description of the problem.

This warranty does not cover installation and external wiring, or remanufactured units. This warranty is not transferable from the original owner.

Due to the expanding and changing TV market, King Controls cannot be held responsible for changes made to satellite services. Software updates to address such issues are not covered under warranty.

This warranty also does not apply where:

• The product has been abused, misused, improperly installed or improperly maintained.

• Repairs have been made or attempted by others that are not certiﬁ ed by King Controls to do such repairs.

• Repairs are required because of normal wear and tear.

• Alterations have been made to the product.

• The dome cover has been removed without authorization.

• Supplied grease not used in the external coax connections as speciﬁ ed in the instructions.

• Damage has been caused by power washing.

• Circumstances beyond the control of King Controls cause the product to no longer operate correctly.

• Customer is not the original owner.

In no event shall King Controls be liable for any indirect, incidental, or consequential damages from the sale or use of the product. This disclaimer applies both during and after the term of the warranty.

King Controls disclaims liability for any implied warranties, including implied warranties of “merchantability” and “ﬁ tness for a speciﬁ c purpose,” after the one year term of this warranty.

This warranty gives you speciﬁ c legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

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