King-Dome 9702, 9702-LP Troubleshooting Manual
11200 Hampshire Avenue South, Bloomington, MN 55438-2453
Phone: (800) 982-9920 Fax: (952) 922-8424
www.kingcontrols.com
1305-AUTO REV G: 9702/9702-LP TROUBLESHOOTING GUIDE
Satellite Solutions for Mobile Markets
®
Troubleshooting Guide
9702 Series
Page 1
TABLE OF CONTENTS
Section Contents Page
1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2. WARRANTY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
3. ALL SERIAL NUMBERS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7
Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Keypad Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Display and Programming Codes . . . . . . . . . . . . . . . . . . . . . . .6
Block Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
4. SERIAL # 269999 AND LOWER . . . . . . . . . . . . . . . . . . . . . . . . .8-17
Wiring Diagram for Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . .8
9702 Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-13
9702-LP Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14-17
5. SERIAL # 270000 AND HIGHER . . . . . . . . . . . . . . . . . . . . . . .18-23
Wiring Diagram for Flowchart . . . . . . . . . . . . . . . . . . . . . . . . .18
9702/9702-LP Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . .19-23
6. REFERENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24-36
Return Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24-25
Elevation Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26-28
Zone Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30-33
Direct to Circuit Board Cable . . . . . . . . . . . . . . . . . . . . . . . . .34
2 Part Removable Dome Feet . . . . . . . . . . . . . . . . . . . . . . . .35
Definition of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Warranty Consideration Form . . . . . . . . . . . . . . . . . . . . . . . . .40
DIRECTV®is a registered trademark of DIRECTV, Inc.
Dish NetworkTM is an official trademark of Echostar Communications Corporation.
Bell ExpressVu is an official trademark of Bell Canada.
DVB
®
is a trademark of the DVB Digital Video Broadcast Project (1991-1996)
IMPORTANT!: There are two separate ranges of serial numbers each with its own specific information.
Section 3 covers basic information common to all serial numbers unless noted.
Section 4 covers serial numbers 269999 and lower.
Section 5 covers serial numbers 270000 and higher.
Section 6 covers reference information common to all serial numbers unless noted.
Note: For more detailed installation information, please refer to the 9702/9702-LP Installation and Operating
Instruction Manual available on our website at www.kingcontrols.com.
Page 2
SECTION 1
INTRODUCTION
The King Controls Service Department is dedicated
to providing its dealers and customers
with the highest possible level of satisfaction and service.
IMPORTANT!
For warranty reimbursement, you must call King Controls for a Service Order Number
BEFORE
performing any work: (800) 982-9920.
(Please have serial number and model of unit available when calling.)
The satellite TV market is expanding and changing. The King Controls Service Department stays
up to date with the latest information to assist you in keeping troubleshooting and repair time to a
minimum.
When calling our service department, a King-Dome technician will issue a Customer ID Number
(or Case Number) and then clearly define the proper course of action to follow. If any work is to
be performed or parts replaced, a Service Order Number will also be issued. Additionally, the
King-Dome technician will create a call log to aid in properly documenting the warranty claim.
Page 3
SECTION 2
WARRANTY INFORMATION
Every King-Dome Satellite System is covered by a TWO YEAR PARTS AND ONE YEAR LABOR limited warranty
from the date of original purchase. (Upgrade kits are one year parts only.)
This warranty does not cover installation and external wiring, or refurbished units. This warranty also does not apply
where:
• The product has been abused, misused, improperly installed or improperly maintained.
• Repairs have been made or attempted by others that are not certified by King Controls to do such repairs.
• Repairs are required because of normal wear and tear.
• Alterations have been made to the product.
PROCESSING A WARRANTY CLAIM
1) Technician must first determine if the unit is under warranty by verifying original owner and date of original
purchase. Dealer must provide one of the following when submitting a warranty claim:
• copy of original purchase receipt, or
• if unit was installed by an OEM, verification of in-service date
2) Technician must call King Controls to get a Service Order Number (800) 982-9920.
TECHNICIAN MUST NOT PROCEED WITHOUT A SERVICE ORDER NUMBER.
• AKing-Dome technician will issue a Service Order Number and advise technician on how to proceed.
3) After repairs are completed, the following must be sent to King Controls:
• Defective Part (Warranty Labor Claim will not be processed until part is returned.)
• Warranty Consideration Form
• Copy of Work Order
• Proof of Purchase
KEY POINTS
1) Technician must have the King-Dome Diagnostic Keypad #1844.
2) For units in service longer than one year, the customer is responsible for labor time.
3) Installation parts (coax, power and data cables, etc.) are not covered.
4) Replacement parts (including domes) are sent directly from King Controls. DO NOT USE NEW PRODUCT
FOR WARRANTY REPLACEMENT WITHOUT WRITTEN AUTHORIZATION FROM KING CONTROLS.
5) Technician must call King Controls before performing any work for which warranty labor reimbursement will
be submitted to King Controls. AKing-Dome technician will issue a Service Order Number and specify the
allotted time for the repair. If repairs will take longer than the allotted time, and the servicing dealer wishes
to receive proper reimbursement, the technician must receive prior authorization to exceed the allotted time.
6) Warranty claims must include: proof of purchase, Warranty Consideration Form with Service Order Number,
and copy of work order with labor time which matches that allotted by King Controls.
7) King Controls shall reimburse the servicing dealer for warranty work at their published labor rates.
8) Enclose paperwork with defective part. Clearly mark the Service Order Number on outside of box.
Note: Only King Controls certified dealers are authorized to perform warranty evaluations and repairs.
Page 4
BASIC OPERATION
All Serial Numbers
1. Turn on TV and Receiver. “Searching for Satellite” or similar will appear on TV screen.
2. On King Dome controller, press and hold
ON/SEARCH for 3 FULL SECONDS
.
Power light turns steady GREEN.
a) flashes a variety of colors
for about one minute
b) RED-flashing
c) GREEN-flashing (may start
flashing RED again)
d) GREEN-steady
unit performs
self-diagnostic
search in progress
potential satellite
found
satellite found
STATUS LIGHT
SYSTEM STATUS
Hand Held
Controller
Wall Mount
Controller
3. Can you view your desired programming?
YES: Turn King-Dome off and enjoy.
NO: Press the ON/SEARCH button for one
second to continue search. Repeat
step until you are locked onto the
correct satellite.
Note: Receiver may require 2 minutes to
download program information.
IMPORTANT! Do not turn off the
controller until you have
found your desired
satellite and programming.
SECTION 3
ALL SERIAL NUMBERS
Page 5
KEYPAD FUNCTIONS
All Serial Numbers
To use the Keypad with the 9702 & 9702-LP Automatic, simply unplug the existing controller and
plug in the Keypad.
Page 6
DISPLAY CODES
All Serial Numbers
PROGRAMMING CODES
All Serial Numbers
ENTER CODE INFORMATION DISPLAYED
*
80 #
Elevation zone (1-16)
*
82 #
Mode 45 = 15” automatic
55 = 15” manual
65 = 12” automatic
75 = 12” manual
*
98 #
Software revision
ENTER CODE PROGRAMMING
*
01 # thru *16 #
Programs Elevation zone (see Zone Maps in Reference Section).
Page 7
TROUBLESHOOTING BLOCK TIMES
All Serial Numbers
Note: See www.kingcontrols.com for detailed instructions.
Time in Minutes
9702 AUTOMATIC
9702-LP AUTOMATIC
Circuit Board and LNB Kit
Elevation Motor Assembly
Internal Main LNB Coax
Level, Circuit Board, LNB Kit
Elevation Motor Assembly
45
45
45
45
30
9702, 9702-LP WIRING DIAGRAMS FOR FLOWCHARTS
Serial Number 269999 and lower
Page 8
SECTION 4
SERIAL # 269999 AND LOWER
Page 9
9702 KEYPAD FLOWCHART
Serial Number 269999 and lower
IMPORTANT!
Before performing any warranty work, you must call King Controls for a Service Order Number.
Note: Non-warrantable issues are indicated by, but not limited to, grey boxes in flowcharts.
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