King-Dome 9630, 9630-LP Troubleshooting Manual

11200 Hampshire Avenue South, Bloomington, MN 55438-2453

Phone: [phone] Fax: [phone]

www.kingcontrols.com

1305-SEMI REV G: 9630/9630-LP TROUBLESHOOTING GUIDE

Troubleshooting Guide

9630 Series

Satellite Solutions for Mobile Markets

®

TABLE OF CONTENTS

Section Contents Page

1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2. WARRANTY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

3. SERIAL #169999 AND LOWER . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Keypad Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Wiring Diagram for Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . .6

Keypad Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9

4. SERIAL #170000 AND HIGHER . . . . . . . . . . . . . . . . . . . . . . . .10-15

Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Keypad Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Wiring Diagram for Flowchart . . . . . . . . . . . . . . . . . . . . . . . . .12

Keypad Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13-15

5. REFERENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16-28

Block Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Elevation Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17-19

Return Shipping Instructions . . . . . . . . . . . . . . . . . . . . . . .20-21

Direct to Circuit Board Cable . . . . . . . . . . . . . . . . . . . . . . . . .22

2-Part Removable Dome Feet . . . . . . . . . . . . . . . . . . . . . . . .23

Definition of Terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Warranty Consideration Form . . . . . . . . . . . . . . . . . . . . . . . . .28

DIRECTV®is a registered trademark of DIRECTV, Inc.
Dish NetworkTM is an official trademark of Echostar Communications Corporation.
Bell ExpressVu is an official trademark of Bell Canada.
DVB

®

is a trademark of the DVB Digital Video Broadcast Project (1991-1996)

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IMPORTANT!: There are two separate ranges of serial numbers each with its own specific information.

Section 3 is for units with serial number 169999 and lower.
Section 4 is for units with serial number 170000 and higher.

All other sections pertain to all serial numbers unless noted.

Note: For more detailed installation information, please refer to the 9630/9630-LP Installation and Operating

Instruction Manual available on our website at www.kingcontrols.com.

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SECTION 1

INTRODUCTION

The King Controls Service Department is dedicated

to providing its dealers and customers

with the highest possible level of satisfaction and service.

IMPORTANT!

For warranty reimbursement, you must call King Controls for a Service Order Number

BEFORE

performing any work: [phone].

(Please have serial number and model of unit available when calling.)

The satellite TV market is expanding and changing. The King Controls Service Department stays
up to date with the latest information to assist you in keeping troubleshooting and repair time to a
minimum.

When calling our service department, a King-Dome technician will issue a Customer ID Number
(or Case Number) and then clearly define the proper course of action to follow. If any work is to
be performed or parts replaced, a Service Order Number will also be issued. Additionally, the
King-Dome technician will create a call log to aid in properly documenting the warranty claim.

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SECTION 2

WARRANTY INFORMATION

Every King-Dome Satellite System is covered by a TWO YEAR PARTS AND ONE YEAR LABOR limited warranty
from the date of original purchase. (Upgrade kits are one year parts only.)

This warranty does not cover installation and external wiring, or refurbished units. This warranty also does not apply
where:

• The product has been abused, misused, improperly installed or improperly maintained.

• Repairs have been made or attempted by others that are not certified by King Controls to do such repairs.

• Repairs are required because of normal wear and tear.

• Alterations have been made to the product.

PROCESSING A WARRANTY CLAIM

1) Technician must first determine if the unit is under warranty by verifying original owner and date of original
purchase. Dealer must provide one of the following when submitting a warranty claim:

• copy of original purchase receipt, or

• if unit was installed by an OEM, verification of in-service date

2) Technician must call King Controls to get a Service Order Number [phone].

TECHNICIAN MUST NOT PROCEED WITHOUT A SERVICE ORDER NUMBER.

• AKing-Dome technician will issue a Service Order Number and advise technician on how to proceed.

3) After repairs are completed, the following must be sent to King Controls:

• Defective Part (Warranty Labor Claim will not be processed until part is returned.)

• Warranty Consideration Form

• Copy of Work Order

• Proof of Purchase

KEY POINTS

1) Technician must have the King-Dome Diagnostic Keypad #1844.

2) For units in service longer than one year, the customer is responsible for labor time.

3) Installation parts (coax, power and data cables, etc.) are not covered.

4) Replacement parts (including domes) are sent directly from King Controls. DO NOT USE NEW PRODUCT

FOR WARRANTY REPLACEMENT WITHOUT WRITTEN AUTHORIZATION FROM KING CONTROLS.

5) Technician must call King Controls before performing any work for which warranty labor reimbursement will

be submitted to King Controls. AKing-Dome technician will issue a Service Order Number and specify the
allotted time for the repair. If repairs will take longer than the allotted time, and the servicing dealer wishes
to receive proper reimbursement, the technician must receive prior authorization to exceed the allotted time.

6) Warranty claims must include: proof of purchase, Warranty Consideration Form with Service Order Number,

and copy of work order with labor time which matches that allotted by King Controls.

7) King Controls shall reimburse the servicing dealer for warranty work at their published labor rates.

8) Enclose paperwork with defective part. Clearly mark the Service Order Number on outside of box.

Note: Only King Controls certified dealers are authorized to perform warranty evaluations and repairs.

1. Turn TV and satellite receiver on.

2. Go to the signal meter screen on TV.
Choose transponder number: Dish Network #11

DIRECTV #19

3. Enter local zip code on signal meter screen to determine satellite
elevation. If you do not know your local zip code, determine your
elevation from the elevation maps in the Reference Section.

4. Press UP arrow on King-Dome Controller to turn King-Dome on.

5. Press UP or DOWN arrow on King-Dome Controller to display dish
elevation and match to elevation on TV signal meter screen or
elevation from the elevation maps in the Reference Section.

6. Press and hold RIGHT arrow until Controller begins flashing “77.”

Remember, you must watch for signal strength on TV!

Dish will automatically perform a 360 degree scan for satellite.
When signal strength appears on TV, momentarily press
ANY BUTTON to stop the dish from rotating.

7. Press the UP, DOWN, LEFT or RIGHT arrows to fine tune signal
strength to the highest possible number on TV signal meter
screen. Enjoy your programming!

Controller automatically shuts off after 2 minutes.

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BASIC OPERATION

Serial Number 169999 and lower

Note: The King-Dome Controller will count down from 99 to 00 and then

display OH.

IMPORTANT! In Step 6, as soon as you begin holding the right arrow, you

must continuously monitor the TV signal meter screen until
signal appears on TV.

SECTION 3

SERIAL # 169999 AND LOWER

Page 5

KEYPAD FUNCTIONS

Serial Number 169999 and lower

To use the Keypad with the 9630 & 9630-LP AutoScan, simply unplug the existing controller and
plug in the Keypad.

Page 6

WIRING DIAGRAMS FOR FLOWCHART

Serial Number 169999 and lower

KEYPAD FLOWCHART

Serial Number 169999 and lower

IMPORTANT!

Before performing any warranty work, you must call King Controls for a Service Order Number.

Note: Non-warrantable issues are indicated by, but not limited to, grey boxes in flowcharts.

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