King Controls King Dome 9760 Series, King Dome 9762 Series Troubleshooting Manual

11200 Hampshire Avenue South, Bloomington, MN 55438-2453

Phone: [phone] Fax: [phone]

www.kingcontrols.com

1305-TK REV J: 9760/9762 SERIES TROUBLESHOOTING GUIDE

Troubleshooting Guide

9760 Series
9762 Series

Satellite Solutions for Mobile Markets

®

Page 1

IMPORTANT! Before performing any warranty work, you must call King Controls for a Service Order

Number.

Units are either single or dual rotary joint units. Single rotary joint units have 1 coaxial

connection on the back of the dome unit, and dual rotary joint units have 2 coaxial
connections on the back of the dome unit.

TABLE OF CONTENTS

Section Contents Page

1. INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

2. WARRANTY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

3. OPERATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-6

4. WIRING SCHEMATICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-9

5. AUTOMATIC SATELLITE SWITCHING . . . . . . . . . . . . . . . . . .10-15

6. DIRECTV

®

HDTV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16-21

7. TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22-39

8. REFERENCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40-44

9. DIAGNOSTIC PAGES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46-53

10. WARRANTY CONSIDERATION FORM . . . . . . . . . . . . . . . . . . . . .56

DIRECTV®is a registered trademark of DIRECTV, Inc.
Dish NetworkTMis an official trademark of Echostar Communications Corporation.
Bell ExpressVu is an official trademark of Bell Canada.
DVB

®

is a trademark of the DVB Digital Video Broadcast Project (1991-1996)

ELECTRICAL HAZARD WARNING!

The coaxial cable that connects the dome unit to the tuner carries a 24 volt electrical
current. Exercise extreme caution when handling this cable. Do not cut, break, or
splice this line. Do not insert or connect any devices such as splitters or any other
device for any reason. This line is not compatible with any other equipment.
Damage will occur to any device other than the dome unit if connected to the
antenna port on the tuner.

Page 2

SECTION 1

INTRODUCTION

The King Controls Service Department is dedicated

to providing its dealers and customers

with the highest possible level of satisfaction and service.

The satellite TV market is expanding and changing. The King Controls Service Department stays
up to date with the latest information to assist you in keeping troubleshooting and repair time to a
minimum.

When calling our service department, a King-Dome technician will issue a Customer ID Number
(or Case Number) and then clearly define the proper course of action to follow. If any work is to
be performed or parts replaced, a Service Order Number will also be issued. Additionally, the
King-Dome technician will create a call log to aid in properly documenting the warranty claim.

IMPORTANT!

For warranty reimbursement, you must call King Controls for a Service Order Number

BEFORE

performing any work: [phone].

(Please have serial number and model of unit available when calling.)

Page 3

SECTION 2

WARRANTY INFORMATION

Every King-Dome Satellite System is covered by a TWO YEAR PARTS AND ONE YEAR LABOR limited warranty
from the date of original purchase. (Upgrade kits are one year parts only.)

This warranty does not cover installation and external wiring, or refurbished units. This warranty also does not apply
where:

• The product has been abused, misused, improperly installed or improperly maintained.

• Repairs have been made or attempted by others that are not certified by King Controls to do such repairs.

• Repairs are required because of normal wear and tear.

• Alterations have been made to the product.

PROCESSING A WARRANTY CLAIM

1) Technician must first determine if the unit is under warranty by verifying original owner and date of original
purchase. Dealer must provide one of the following when submitting a warranty claim:

• copy of original purchase receipt, or

• if unit was installed by an OEM, verification of in-service date

2) Technician must call King Controls to get a Service Order Number [phone].

TECHNICIAN MUST NOT PROCEED WITHOUT A SERVICE ORDER NUMBER.

• AKing-Dome technician will issue a Service Order Number and advise technician on how to proceed.

3) After repairs are completed, the following must be sent to King Controls:

• Defective Part (Warranty Labor Claim will not be processed until part is returned.)

• Warranty Consideration Form

• Copy of Work Order

• Proof of Purchase

KEY POINTS

1) For units in service longer than one year, the customer is responsible for labor time.

2) Installation parts (coax, power and data cables, etc.) are not covered.

3) Replacement parts (including domes) are sent directly from King Controls. DO NOT USE NEW PRODUCT

FOR WARRANTY REPLACEMENT WITHOUT WRITTEN AUTHORIZATION FROM KING CONTROLS.

4) Technician must call King Controls before performing any work for which warranty labor reimbursement will

be submitted to King Controls. AKing-Dome technician will issue a Service Order Number and specify the
allotted time for the repair. If repairs will take longer than the allotted time, and the servicing dealer wishes
to receive proper reimbursement, the technician must receive prior authorization to exceed the allotted time.

5) Warranty claims must include: proof of purchase, Warranty Consideration Form with Service Order Number,

and copy of work order with labor time which matches that allotted by King Controls.

6) King Controls shall reimburse the servicing dealer for warranty work at their published labor rates.

7) Enclose paperwork with defective part. Clearly mark the Service Order Number on outside of box.

Note: Only King Controls certified dealers are authorized to perform warranty evaluations and repairs.

Note: This example is for the DTV 101 satellite in Region 2-North Central. The information on your controller will

vary depending on the satellite and region you have chosen.

Note: The Trac-King must remain powered on to

maintain a signal. If you are going to be
stationary and wish to continue watching TV,

DO NOT TURN THE SYSTEM OFF.

Instead, press START/STOP to put the unit
into Idle/Hold.

BASIC OPERATION

SECTION 3

OPERATION

Page 4

Page 5

Note: Setting the current region reduces satellite acquisition time.

SET REGION

REGION OPTIONS:

1 NORTH WEST
2 NORTH CENTRAL
3 NORTH EAST
4 CENTRAL WEST
5 MIDDLE CENTRAL
6 CENTRAL EAST
7 SOUTH WEST
8 SOUTH CENTRAL
9 SOUTH EAST

ALL REGIONS

0 RECALIBRATE

Page 6

SATELLITE LIBRARY

DISH 61 Dish Network at 61
EXPVU 91 Bell ExpressVu at 91
DISH 129 Dish Network at 129
DISH 148 Dish Network at 148
EXPVU 82 Bell ExpressVu at 82
DISH 110/119 Dish Network at 110 and 119
DISH 1000 Dish Network HDTV at 110, 119, and 129
DISH 1000a Dish Network HDTV at 61, 110, and 119
DTV 101 DIRECTV at 101
Sat 110 Dish Network at 110
Sat 119 Dish Network at 119
DTV 101/ 110 hd DIRECTV HDTV at 101 and 110
DTV 101/ 119 DIRECTV HDTV at 101 and 119

SET SATELLITE SERVICE

Note: Not all satellite options may be available with all units.

The King Controls HDTV Converter Box (#9747 or #9747-AM) is required to receive
HD programming from the DIRECTV satellite at 110° West.

Page 7

ELECTRICAL HAZARD WARNING!

The coaxial cable that connects the dome unit to the tuner carries a 24 volt electrical
current. Exercise extreme caution when handling this cable. Do not cut, break, or
splice this line. Do not insert or connect any devices such as splitters or any other
device for any reason. This line is not compatible with any other equipment.
Damage will occur to any device other than the dome unit if connected to the
antenna port on the tuner.

SECTION 4

WIRING SCHEMATICS

IMPORTANT!

The De-stacker is not installed with the

single LNB unit.

SINGLE LNB UNIT

9760 Series

Page 8

DUAL LNB UNIT

Single Rotary Joint

9762 Series

IMPORTANT!

The De-stacker must be installed even if

only one TV and receiver are used.

Note:
12” (LP) models = 2 port de-stacker.
15” models = 4 port de-stacker.

Page 9

DUAL LNB UNIT

Dual Rotary Joint

9762 Series

Page 10

SECTION 5

AUTOMATIC SATELLITE SWITCHING

DIRECTV

To receive programming from the DIRECTV 101 satellite only, your receiver must be set for
round dish-1 satellite (do this through the receiver’s satellite set-up menu screens).

To automatically switch between the 101 and 119 satellites for DIRECTV, choose the DTV
101/119 option (see SET SATELLITE SERVICE), and make sure your receiver is set for
oval dish-2 satellites (do this through the receiver’s satellite set-up menu screens).

For DIRECTV HD programming the Trac-King allows you to receive the specially formatted HD
signals from DIRECTV’s 110° satellite and automatically switch between satellites 101/110 and
101/119 when simply changing channels. With a properly installed HD converter accessory

#9747 or #9747-AM, the King-Dome will receive available HDTV programming from
DIRECTV Ku band satellites at 101°, 110° and 119°. It will not receive channels broadcast
from DIRECTV’s Ka band satellites at 99° and 103°. (See Section 6, DIRECTV HDTV.)

The automatic satellite switching feature can be active on 1 or more receivers depending on how
the system is installed. The two options for automatic satellite switching are as follows:

Automatic Switching from any receiver

To automatically switch satellites from any receiver location when the installation includes 2 or
more satellite receivers, the #1810 multi-switch must be installed in-line (see pages 19 and 21).
This allows any of the receivers to provide the switching command to the antenna when a
channel from the alternate satellite is selected, provided that all other receivers are tuned to a
channel on an odd transponder on the 101 satellite such as channel 202. (At the time of
publication, channel 202 is broadcast on an odd transponder on satellite 101. This is subject to
change. If in doubt whether channel 202 is still on an odd transponder, contact DIRECTV or call
King Controls.)

Automatic switching for select receivers only

To selectively enable or disable automatic satellite switching when using multiple receivers, one
or more tone block accessories (#1832) may be required. Please contact King Controls for
configuration options.

Manual Switching

To disable automatic switching, manually select your desired satellite using the controller as
outlined in SET SATELLITE SERVICE.

Note: Unit must have software revision 5.22c or higher. See Section 9, Diagnostic Pages, to determine software

revision of unit.

Page 11

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DISH 500 for DISH NETWORK

The Trac-King will automatically switch between the 110 and 119 satellites for Dish Network by
using the receiver’s remote control, after the receiver has been properly configured.

IMPORTANT! In order for all receivers to work properly, each one must be configured separately while

connected to the MAIN port on the Trac-King.

King Controls recommends using a Dish Network model 311 receiver for automatic
satellite switching.

Note: The SW21 switch is a receiver software configuration that is loaded into the receiver after running a check

switch test with the dish locked on and configured for Dish 500 switching mode.
This is a one time procedure and will not need to be repeated after successful installation, unless the

check switch test is run again while connected to a home dish system.

Page 12

Note: Unit must have software revision 5.23a or higher. See Section 9, Diagnostic Pages, to determine software

revision of unit.

5. On receiver remote, press MENU 6 1 1.

6. Highlight Check Switch and press Select.

7. Make sure Superdish and Alternate boxes
are NOT

checked.

8. Highlight Test and press Select.
The unit will perform a check switch test,

and the dish will periodically move back and forth.
(This process will take several minutes.)

9. When test is complete, SW21 appears
as the installed device, and there must
be no “X”s in the indicated columns.

MUST SHOW

“SW21”

NO “X”s

OPERATION

1. Simply choose your desired channel using the receiver’s remote control. The Trac-King
will automatically switch to the appropriate satellite. (Master receiver only.)

Note: For better performance when using the automatic satellite switching feature, change channels by selecting

your program from the channel guide rather than channel surfing.

Screen graphics may vary.

Page 13

Note on Error Messages: It is common to receive a temporary error message displayed on the TV when the

antenna is switching between satellites or the signal has been blocked. If an error
message appears for an extended period, selecting CANCEL may help clear the
message more quickly.

Note: Loading the SW21 may require several attempts due to geographical area and available satellite signal

strength. If desired results are not obtained, verify there are no line of sight obstructions to the satellites.
(Do this by choosing each satellite individually and verifying the Trac-King locks onto each one.)
Choose DISH 500 again and re-run the test. If test fails call King Controls at [phone].

Page 14

Note: If using the 61° satellite, choose DISH 1000a.

DISH 1000 for Dish Network HDTV

The Trac-King offers a 3-satellite switching feature that allows easy access to all available
programming, including HDTV channels. The antenna can be configured to automatically switch
between satellites 110, 119, and 129 or alternatively between satellites 61, 110, and 119. The
appropriate configuration will depend on your geographic location.

IMPORTANT! Even under perfect conditions, the 129 satellite may not be available everywhere.

Customers in select areas, including New England, Florida, south Texas and parts of the
West Coast may not be able to view HD programming from the 129 satellite based on
geographical location.

If you are in these areas, and you cannot receive the 129 satellite, you can still use the
DISH 1000 feature by selecting DISH 1000a from the satellite menu. This runs the
checkswitch with the 61, 110, and 119 satellites. (The 61 satellite mirrors the HD
programming from the 129 satellite.)

King Controls recommends using a Dish Network model VIP211 HDTV receiver for
automatic satellite switching.

Note: The SW64 switch is a receiver software configuration that is loaded into the receiver after running a check

switch test with the dish locked on and configured for Dish 1000 switching mode.
This is a one time procedure and will not need to be repeated after successful installation, unless the

check switch test is run again while connected to a home dish system, or if you travel to another area and
need to change the selected trio of satellites.

Note: Unit must have software revision 5.23b or higher. See Section 9, Diagnostic Pages, to determine software

revision of unit.

Page 15

OPERATION

1. Simply choose your desired channel using the receiver’s remote control. The Trac-King
will automatically switch to the appropriate satellite. (Master receiver only.)

Note on Error Messages: It is common to receive a temporary error message displayed on the TV when the

antenna is switching between satellites or the signal has been blocked. If an error
message appears for an extended period, selecting CANCEL may help clear the
message more quickly.

Note: For better performance when using the automatic satellite switching feature, change channels by selecting

your program from the channel guide rather than channel surfing.

5. On receiver remote, press MENU 6 1 1.

6. Highlight Check Switch and press Select.

7. Make sure Superdish and Alternate boxes
are NOT

checked.

8. Highlight Test and press Select.
The unit will perform a check switch test,

and the dish will periodically move back and forth.
(This process will take several minutes.)

9. When test is complete, SW64 appears
as the installed device, and there must
be no “X”s in the indicated columns.

Screen graphics may vary.

MUST SHOW

“SW64”

NO “X”s

Note: Loading the SW64 may require several attempts due to geographical area and available satellite signal

strength. If desired results are not obtained, verify there are no line of sight obstructions to the satellites.
(Do this by choosing each satellite individually and verifying the Trac-King locks onto each one.)
Choose DISH 1000 (or DISH 1000a) again and re-run the test. If test fails call King Controls at
[phone].

Page 16

SECTION 6

DIRECTV HDTV

SATELLITE PAIR SELECTION

Using the Trac-King controller, select the pair of DIRECTV satellites you want to track based on
the programming you would like to view. The antenna will automatically switch between the
selected pair of satellites when changing channels using your receiver’s remote control. If you
select an HD channel from the guide and the picture does not appear, the channel is located on
the alternate satellite. To view this channel you will need to select the alternate pair by
pressing on the controller.

DIRECTV broadcasts most of its programming from the 101° satellite location. Some high
definition programming is currently transmitted from the 101°, 110° and 119° Ku band satellites.
The King Controls #9747 HDTV converter allows the Trac-King satellite antenna to receive
DIRECTV’s specially formatted programming available from the 110° satellite. Channels
broadcast from the DIRECTV 101° and 119° satellites can be viewed without this accessory.

Note: These antennas are not designed to receive HD programming from DIRECTV’s Ka band satellites at 99°

and 103°.
You must have a High Definition Receiver, HDTV Monitor (TV), the proper HD cables (component video or

HDMI) and the appropriate programming subscription in order to view HD programming.
(Purchased separately.)

+

Note: Unit must have software revision 5.22c or higher. See Section 9, Diagnostic Pages, to determine software

revision of unit.