KING VQ4500, VQ4550 Quick Reference Manual

~

KING

'

VQ4500 & VQ4550

Thank

you

for

choosing

NEW AND UNACTIVATED RECEIVERS

the

KING Tailgater!

First-time use good 1-800-963-DISH {347 4) {do

0 Lay

Do

phone reception, as

this

at

~0]

The

the

not

apply

of

the end

KING Tailgater is compatible with the following DISH receivers: Wally™ • ViP®211z • ViP211k • ViP211 •

KING Tailgater

here.

'---

your

of

KING® Tailgater®

you

will

need

to

step

activate

5).

your

on a soft,

should

to

receiver and begin

non-scratching

be

call a

at

your

DISH®

mobile

surface

residence

antenna

viewing

and

or

a location where you have

your

apply

specialist

satellite

the

at

programming

(3)

rubber

fA1 Do not apply rubber l

._,

J feet

if

you will be roof

mounting the antenna unit.

411

feet.

e Place

e Make

the

KING Tailgater in a

Obstructions such as people, vehicles, trees , buildings or any tall objects can block signal.

connections

RG-6 Coax

in the

location

following

with

order: A, B and

an

Plug

receiver last!

unobstructed

C.

[R

' When you plug

l

~

power light on the front should illuminate

Wait for the green light This may take

If

it does not turn solid,

receiver using the front panel POWER button

in

view

sure outlet is powered), the green

of

the

southern

A.

If

you move the KING

L..!..1

Tailgater during the scan have to perform to reacquire signal.

or

up

to

process, you will

in

the receiver (make

of

the receiver

begin cycling on and

to

turn solid.

two minutes.

power

Front

sky.

a new scan

on your

of

Wally receiver

or

after

off

.

.*

(supplied with Tailgater) Primary Receiver

Do

not

overtighten

coax

connections!

*On ViP211z models, this

is located behind the

door

panel.

0 Turn on

your

TV.

The Mobile Antenna Setup screen should appear. (Make sure your

TV

is

on

the correct input that your Tailgater is connected to.

Check input

by

pressing Source/Input button located

on

the side, back or front of your

TV,

or

on

your TV's remote.)

l 0 ]

If

the Mobile Antenna Setup screen does

not

appear:

Wally receivers: Unplug the Wally for

10

seconds, and then plug back

in.

(It may take several minutes for screen

to

appear.)

ViP

receivers: Press MENU,

6,

1, 1.

When Point Dish screen appears,

highlight "Check Switch" and press Select.

Wally receiver screen shown. Other receiver screens will

vary.

0

Follow

the on-screen

instructions

to

perform a scan.

When scan is complete:

0

NEW UNACTIVATED RECEIVERS: The on-screen instructions will guide you through an initial setup and activation

procedure. Upon completion, you will need to call a DISH mobile antenna specialist at 1-800-963-DISH (3474) to activate your receiver.

ACTIVATED RECEIVERS: Watch

TV.

Enjoy!

Owner's Manual:

For more information

on

operation, troubleshooting, roof installation, the warranty and accessory options for your KING Tailgater,

please refer to the KING Tailgater Owner's Manual for your specific receiver at kingconnect.com/producUking-tailgater:

KING Tailgater with Wally Receiver

or

KING Tailgater with ViP Receiver

Wally is a trademark, and DISH and Tailgater are registered trademarks

of

Dish Network, L.L.C. KING is a registered trademark of Electronic Controlled Systems, Inc.

PN

22434 Rev

A©

2016 KING

VQ4500

&

VQ4550 Owner's Manual

This

To

manual

start

contains

using

see

the

detailed

your

KING Tailgater

Quick

information

on

your

KING

right

Reference Guide.

Tailgater.

away,

To

subscribe

For use

to

programming

with

d~Sh

or

for

assistance

call 1-800-963-DISH

programming and

with

(347 4).

the

DISH

using

® Wally"

the

KING

Receiver

Tailgater,

TABLE

OF

CONTENTS

INTRODUCTION . IMPORTANT SAFETY INSTRUCTIONS KING TAILGATER PACKAGE CONTENTS .

APPLY RUBBER FEET

...

.

..

.

..

TO ANTENNA

. . .

...

.

..

...

. . . . .

UNIT .

. . . . . . . . . .

..

.

....

..

. . .

.. ..

..

. . . . . . . .

ABOUT SIGNAL LOSS. . . . . . . . . . . . . . . . . . . . . . . . .

ABOUT SATELLITE CONNECT RECEIVER TO KING TAILGATER SETUP KING TAILGATER OPERATION WITH KING TAILGATER

SECOND RECEIVER OPERATION

PROPER CARE

SECURITY . .

TV

RECEPTION

TV

. . . .

STANDARD

OF

YOUR EQUIPMENT

...

..

.

..

. .

..

.. ..

..

. . . .

..

. . .

..

NEW

OPERATION

. .

..

. .

.. ..

.

..

.

...

.

..

.

..

. . .

..

. . . .

..

. . .

....

.

..

.

AND

UNACTIVATED RECEIVER

..

.

..

...

.......

.. ..

. . . . . . . . . . . . . . . . . . . . .

....

.

..

....

..

. . . . . .

. . . . . . .

. . . . . .

..

. . . .

...

..

. . . . . .

..

. . ... ..

. . . . .

.. ..

..

. .

..

. . . .

.

....

. . . . . . . . . . . . 2

..

. . . .

..

...

. .

.

..

....

..

. . . . . 3

. . . . 2

. . . 2

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

.

....

. . . .

..

. . . .

..

. . .

..

.

..

. . . .

..

. .

..

. . . . . . . . . . .

......

..

. . . . . .

..

. . . .

..

.

...

..

.... ..

. . . . .

.....

...

..

. . . .

. . . . .

...

. . . .

... ...

..

.

..

.

.....

.

...

..

. . . . . . . . .

..

.. ..

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.

..

. . . . . . . . . 5

..

.

....

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..

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...

..

.

..

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..

....

. . . 6-13

. 14-16

....

. . . . .

. .

..

.4 .4

. 17

18 18

ACCESSORIES ROOF INSTALLATION TROUBLESHOOTING MANUFACTURER'S FCC GUIDELINES

Wally

.. ..

LIMITED

. .

KING is a

trademark, and

..

. ..

..

and D

..

. .

..

. . .

. . . . .

.

..

om

. . . . .

..

.

....

. . . .

...

.

..

. . .

..

.....

. .

WARRANTY

...

. .

....

HDMI

is a registered trademark

e Mag

ic

are registered trademarks

DISH,

Tailga

..

. . . . . . . . . . .

..

.

..

.. ..

......

ter

and ViP are registered trademarks

.

...

..

.

..

. .

..

. . .

of

~KING

. .

..

. . .

.

..

...

.

..

....

HDMI

Licensing L.L.C.

of

Electronic

.

...

. . . . .

..

.

..

. .

..

. . . . .

.. ..

. . . . . . .

.

..

. .

Controlled

. .

of

......

DISH

.. ...

Systems,

...

. . .. . .

. .

..

...

..

. . . . . . . . .

Network L.L.C.

..

. . . . . 18-19

. . . . . .

..

. .

. . . . . . . . 24-25

.

..

.

..

...

..

Inc.

20-23

. . . 26 .

..

27

Page 1

INTRODUCTION

Thank you for choosing DISH and the KING Tailgater Portable HDTV System!

You

are about to experience the excitement convenience sound quality wherever you go.

of

the KING Tailgater portable antenna, which delivers the very best HD picture and

of

DISH satellite television programming and the

NEW

location with good phone service, as you will need to call DISH to activate your receiver (page 12).

I

AND UNACTIVATED RECEIVERS: First-time use

IMPORTANT SAFETY INSTRUCTIONS

1.

Please read this Owner's Manual thoroughly before using the KING Tailgater.

2. Keep this Owner's Manual and the included Quick Reference Guide reference.

3. Follow all instructions and warnings. Set up and operate the KING Tailgater in accordance with

the instructions.

4. Do not power wash the KING Tailgater. Do not submerge the KING Tailgater

standing water. Hand wash only with mild soap and water. See page 18 for additional care instructions.

5.

Do

not operate near any indoor or outdoor heat source such as radiators, heat registers,

stoves, barbecues, campfires, or other items that produce heat.

6. Servicing may be required if the unit has been dropped or damaged

does not operate normally. Call the KING Service Department at (952) 345-8147.

7. Tighten all

overtighten the connections and damage your equipment.

8.

To

avoid risk

damp

of

the coax cable connections only by hand.

of

electric shock, unplug your receiver before connecting the KING Tailgater in

or

wet conditions.

of

your KING Tailgater should be at a

in

a safe place for future

or

place

in

any way or

If

you use a wrench, you may

in

if

the unit

KING TAILGATER PACKAGE CONTENTS

Antenna Unit

(3) Rubber F

._, ._,

._,

c::

""~~~~._lllllll

..

~

l!!J

Owner's

Manual

Page 2

~

&il&fiiJIIIIIII""

Coax Cable

~

QUick

Reference

Guide

50' RG-6

Registr

Card

eet

at

r-------

DISH Programming

Subscription 5

c===~~~~~-~R~e;c~ei~ve~r~~~==~·~·~·~·~~~==

DISH HD Solo

Recei

*Model ViP®

Receiver models compatible with the KING Tailgater may change. This

I list may not be complete.

ion

: Please visit

~c_:i~e.:_

_

1

~

211

WINW

i~f~~a_!!c:_n

KING

----

ve

-- ----

You will also need (sold separately):

~

TV

r*

z. ViP211k, ViP211, 411 or Wally™ receiver

.kingconnect.com/dish-receivers for the most up-to-date

:_

______

--

Cable(s)

_

________

--

----

----------

TV

_

____

.

-

J

_

APPLY RUBBER FEET

TO

ANTENNA UNIT

IMPORTANT!

Do

not

apply

Do

rubber

not

here

feet

if

roof

OBSTRUCTIONS

The KING Tailgater

Be sure to

place

buildings, vehicles,

requires an unobstructed view

the

KING Tailgater

etc. This

your programming. Point the

mounting

will allow for the strongest

the

ABOUT

in

a

location

antenna

unit.

SIGNAL LOSS

of

the southern sky for the best

free from obstructions such as

signal

and

handle approximately north to speed

will help

up

scan time.

Apply

(3)

rubber

feet

signal

reception.

people, trees,

prevent any interruption to

/.\.

DO NOT

LL\

TO

THE

PLACE KING TAILGATER ON A

RAIN

AND

SNOW

Though rare, heavy rain, snow, or dense

BLOCK

THE KING TAILGATER'S LINE OF SIGHT

SATELLITES

FADE

IN

THE

SOUTHERN

REASONABLY

cloud

interrupt your programming. Your programming

SKY

AT

ANY

LEVEL

OBSTRUCTIONS

SURFACE.

time

cover can reduce the

should

return as conditions improve.

TIME!

IMPORTANT!

If

you

move

the

during

have

to

repeat

or

after

the

satellite signal,

SATELLITES

SOUTHERN

antenna

a scan

unit

scan,

process.

which may

you

IN

SKY

any

will

~

KING

Page 3

ABOUT SATELLITE TV RECEPTION

Satellite television uses satellites

the satellites to stay aligned over one place on the surface

in

a geostationary orbit over the earth. This type of orbit enables

of

the earth and to transmit your television

programming to the KING Tailgater when pointed at the appropriate satellite .

Your television programming is delivered from up to 3 satellites located at the

11

oo

, 119

°,

and 129°

west longitudes. The KING Tailgater will automatically find and then switch between satellites as you

change channels to offer you the ideal viewing experience .

Due to the low look angle for the 129 satellite in the northeastern region experience difficulty viewing programming from the 129 satellite while

110

from the

and 119 satellites should still be available.)

of

the United States, you may

in

this area. (Programming

CONNECT RECEIVER TO TV

& DO NOT PLUG

1.

Connect your DISH HD Solo Receiver (ViP211z, ViP211 k, ViP211 , using the best connection type supported by your TV. (See your

IN

OR TURN ON RECEIVER

AT

THIS TIME.

411

or Wally)* to your

TV

owner's manual for its

TV

connection options. Connection type and location may vary by model.)*'

..___ _ __._

*Receiver

Please visit www.kingconnect.com/dish-receivers for the most up-to-date receiver information.

**Your

and high definition "COMPONENT" ports to view video. See your receiver's Owners Manual for more information.

models compatible with the KING Tailgater may change. This list may not

receiver may also have standard definition "TV SET OUT" and "S-VIDEO" ports,

__

_,__

___

Page4

---(High

____

Images shown may vary

(Standard Definition Connection)

~

KING

HDMI® Cable

Definition Connection)

Composite Cables

be

complete.

by

receiver model.

Compatible receiver models

on KING website

KING TAILGATER SETUP

of

The KING Tailgater requires an unobstructed view

in

to place the KING Tailgater

a location free from obstructions such as trees, buildings, etc. (See

the southern sky for signal reception. Be sure

page 3.) Point the handle approximately north to speed up scan time.

& HAND TIGHTEN COAX. OVERTIGHTENING CAN DAMAGE CONNECTIONS.

1. Connect one end in

place

position. It is recommended you use only the supplied RG-6 coax cable.

2. Connect other end

· ......................................................................... ..

• Do

not

put

the

• Do

not

put

the

• Do

not

route

coax

• Do

not

overtighten

not

put

• Do

sharp

of

the supplied RG-6 coax cable to the MAIN port on the KING Tailgater and

of

the supplied RG-6 coax cable to the SATELLITE IN port on your receiver.

Ri

ght

Rear

of

KING Tailgater

" Supplied RG-£ coax

KING Tailgater where KING Tailgater near any heat sources.

cable where

coax

cable connections.

bends

or

kinks

it

can be bumped, knocked

it

can be

in coax cable.

tripped

on

or

run

over

by a vehicle.

over

or

'

struck

by

Connectto

SATELLITE IN only'

a person

or

vehicle.

NOTE: Place the KING Tailgater on a stable and reasonably level surface with a clear view

When placing the KING Tailgater

3. Plug your receiver into a 110 volt AC power source.

• The green power light on your receiver should illuminate or begin cycling

• Wait for the green light to turn solid. This may take up to two minutes.

•If

it does not turn solid, power on your receiver using

the front panel POWER button. (On ViP211z

models, this is located behind the door panel.)

in

4. Plug

In receiver. (Example :

TV

and turn on your TV.

your TV's input selection menu, choose the input that matches the connection from your

If

using an HOM I cable from your receiver, choose the HOM I input on your

.) See your TV's Owners Manual for details.

in

position , be sure surface is dry and free

Front

~

KING

.

of

loose dirt

of

Wally Receiver

of

the southern sky.

or

sand.

on

and off.

Page 5

KING TAILGATER OPERATION WITH

NEW

AND

UNACTIVATED RECEIVER

/.\

~

NOTE:

IF YOUR RECEIVER IS

Otherwise

WHILE IN USE, DO NOT

go

BLOCK

NEW

to

STANDARD OPERATION

AND

THE TAILGATER'S LINE OF SIGHT TO THE IN

THE

SOUTHERN

If

you have a ViP model

kingconnect.com/product/king-tailgater.

SKY

AT

ANY

OBSTRUCTIONS

receiver,

please

TIME!

refer to the

UNACTIVATED, START

KING

SATELLITES

KING Tailgater

with ViP Receiver

on

page

If

you

move

time during

will

have

HERE.

14.

SA

TEL

LITES

SOUTHERN

IMPORTANT!

the

antenna

or

after the scan,

to

repeat steps 1-11.

Owner's Manual

IN

SKY

~

ecce

unit

at

~

any

you

IMPORTANT!

Your TV screen may

what

is

shown

For

best

on-screen instructions.

1.

After connecting and turning on

look

in

results,

different from

this

manual.

follow

the

your equipment as instructed on pages 4-5, the will

appear (this may take several

Wally Startup

minutes).

You

will

be prompted to pair

your

remote.

screen

d1Sh

1

plac~d

clectr

apphc facing

'2

Choo~.·~~stateot

location

Ensure

on

'"'w

ble

~crth

and

Mobt!e

the

mobile

~

stable sur!Jce '

ot

the soother·

po

n:

r'•e h

then

s~!ert

Antenna

3rtew

i'l-

ol-

_

,

01

,.

5

W

'

L:>..-

"

No

There

To

Setup

----------.

Remotes

are

pair a

remote,

no

o

Paired

remote

to

your

presstheSATbuttononyour

DISH

remote

l~

controls

Wally

control.

currently

.

Starting

130

1

d

paired

1------'

State

Up

Scan

...

?

Page

6

~

KING

.

2.

After pairing your remote, the

Mobile

will appear. Press

Antenna

Setup

Select

screen

remote to open the state menu.

Use the arrow buttons on your remote to are currently

highlight

in.

the state you

on your

selection

d1sll

1.

Ensure

the

placed

on

a

view

north

Choose

and

stable

of

point

.

the

clear

applicable,

facing

2.

location

Mobile

mobile

surface

the

southern the

state

then

select

Antenna

antenna

sky

handle

of

you

Scan

is

with

a

.

If

current

.

Setup

Press (State selection will

3.

Use the arrow buttons to "Scan"

This screen

Select.

and press

will appear

be saved.)

Select.

antenna scans for satellites.

highlight

while the

d1sh.

1.

Ensure placed clear

app

facing

2.

Choose

location

·t-

E:nsw'e

placed

cl

ear

applic tadng north.

view

l

cable,

view

able

on

north.

on~

Mobile

tile

mobileantenna

a

stable

of

the

point

the

and

then

th~!

st

of

the sout

. point

Antenna

surface southern the

handle

state

of

you

select

m::

Jtiil~

a

tttertlHi

ab

le

surf,

p.

a

the

l

with

sky.lf

current

Scan

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wl

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Check

Please

is

a

.

f'S

ih

u.J

a

Switch

wait

Setup

.__

while

State:

__________

Status

Progress

you

r

switch

installation

is

checked

Colorado

_,

053

.

1---

"

-s

..

c-a

-~

~l

I [_;

n

·--~1

__

The satellite signals are being acquired. When system will

proceed to the next

complete,

the

step automatically.

d1sh

8

Test

lh

8

Dcwnioa

e

Pa

ir

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8

C

onfigure

e

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8

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System

stalbtiort

d S

oftware

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e

Receiver

Setup

Testing

Plea$e

walt

acquired proceed

Satellite

Tuner1

J

Installation

while

ulallite

.

When

complete

to

the

I

110

I

V

J

v

119

signals

the

system

automatic

I

129

J v

are

I

J

ally.

Conn

X

will

J J

I

Retest

I

Turn

Alternate

Node

Switch

Reception

<;>UHlnt<1'f

Installation

N.C.

Verified

Page 7

J

On

A software

download will

begin.

dish

Test

0

Download

8

Pair

8

lest'"'"""""

i~Ctivate

System

Installation

Software

Remote

Control

Display

"'

Rtce

"J

iv-er

Setup

Downloading

Do

not

disturb

the

downlo<KI approximately When

done,

automatically.

Waiting

the

to

download

your

,

which

20

receiver

Wally

DISH

requires

minutes

...

software.

re<:evier

during

to

complete

will

reboot

••••••o

.

'(<) ,....

When the

receiver

take

will

several

4. When the screen appears, and press

download

is complete, the

start up again (this may

minutes).

Mobile Antenna

Setup

highlight "Scan"

Select.

dish

1.

Ensure

the

placed

on

clear

view

ippHcable

,

facing

north.

2.

Choose

location

and

Mobile

mobile

a

stable

of

the

point

the

state

then

Antenna

antenna

surface

southern

the

handle

of

you

select

with

sky.lf

current

Scan.

is

a

Setup

State:

Starting

Colorado

Up

...

This screen antenna scans for

Page

8

will appear while

satellites.

the

1.

En

sur~

p!acen

on

dear

view

applicahlq,

facing

north

2.

Ghoo•e

!oca!Jon

th~

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a

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of the

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p

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w

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h

L---------------.

J

Cheek

Switch

Status Progress

Please

wait

while

your

switch

installation

Is

checked

053

.

dish

System

Setup

The

satellite signals acquired. When system step

A software

will

proceed to the next

automatically.

download will begin.

are

being

complete,

the

0

T

est

8

Down

8

Pa

ir

8

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8

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8

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8

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·

~KING

Start

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...

Page 9

This screen will appear briefly.

·1

Please

•

Refresh

Wait

in

Progress

9999

5.

When the Mobile Antenna Setup screen appears, highlight "Scan" and press

Select.

This screen will appear while the antenna scans for satellites.

disll

Ensure

the

placed

on a stable

clear

view

of

Once

you

have

your

selections,

i~ Etr~1.n\

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the

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ng

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Mobile

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mobile

antenna surface

the

southern

finished

select

Scan.

nmb~te

antenna

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k

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the scut

point

the I Check

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done,

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which

20

the

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download

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DISH

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minutes

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software.

recevier

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will

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6. When

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this screen appears .

d1sh..

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0

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8

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8

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if

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the

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and

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select

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system

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select

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highlight

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s

tem

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p

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~KING

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Page

11

The receiver will now test your internet connectivity.

d~sh

0 0 0 0

8

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Installation Download Pair

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&te1ver

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system

is

testing

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unplug

which

minutes

system

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your

should

to

will

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complete

proceed

.

to

conne<:tMty. Do

not

disturb

during

this

done,

the

step

approxlmately When the

or 1·3

automatically.

•••••oo

,_,

__

,

10. With "Next" highlighted, press

Select.

11.

You

are now ready to activate

your receiver. Call a DISH

mobile antenna specialist at 1-800-963-DISH (3474)

to activate your receiver.

d~sh

0

0 0 0

8

d!sh

0 0 0 0 0 8

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Congratulations! Your Wally is now ready to use.

Page 12

d!sh

0

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0

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0

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0

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Congratulations!

Please not that

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by

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set

up

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Your

pa11ntal

conilols,

.

Wally

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select

in

now

ready

a11

S.Uings

not

for

in

place.

,

followed

use

.

Once guide

Watch

activated, will

download.

TV!

Enjoy!

your

program

Guide

Download

Thisshould complete.

seconds

and

should

take

complete.

take

If

longer,

plug

no

unplug

back

more

in

than

your

.

The

10

minutes

receiver

reset

5

minutes

330

to

for

10

process

to

~KING

.

Page

13

KING TAILGATER

STANDARD

OPERATION

.f.\

~

IF YOUR RECEIVER IS DO THE

WHILE

FIRST-TIME SETUP

IN

USE, DO NOT

NEW AND

BLOCK TAILGATER'S LINE OF SIGHT TO IN

THE SOUTHERN SKY

AT

ANY

OBSTRUCTIONS

UNACTIVATED,

PROCEDURE

THE

KING

THE

SATELLITES

TIME!

MAKE

ON PAGES

SURE TO

6-13

FIRST.

SATELLITES IN

SOUTHERN

SKY

cell

~

-_

After connecting and turning on your

equipment as instructed

the

Mobile

Antenna

on

Setup

pages 4-5,

screen

will appear. (It may take up to two minutes to appear.)

NOTE: If

the

Wally Standby screen appears, press any button on your remote to continue.

1. Press

Select

on

your remote to

open the state selection menu.

Use the arrow buttons on your remote to highlight the state you are currently

in

.

d~sh.

Ensure placed clear

Once

yo

ur

d~sh.

Ens placed clear

Once you

the

on

a

'llew

of

you

have

selections

ure

the

on

a

view

of

you

have

r

s

ele

cti

Mobile

mobile

stable

the

finished ,

select

Mobile

mobile

stable

the

finis

ons

,

select

Antenna

antenna surface

southern

making

Sca

Antenna

a

ntenna

surface

southern

hed

mak

Scan.

is

with

sky

n.

is

with

sky

in

.

. g

a

Setup

I

Summary

j

Press (State

Page 14

Select

on

selection

your remote.

will

be saved.)

•KING.

4

mi

nutes

59

seconds

remaining

2.

Use the arrow buttons to highlight "Scan."

Press

Select.

d~sh.

Ensure

placed

clear view

Once

your

d~S

Mobile

tile

mobile

on

a

stable

of

the southern

you

have

selections,

h

Mob

antenna surface

finished

select

ile

Antenna

is 'Mth sky.

malUng

Scan.

An

tenna

a

Setup

State:

4

minutes

S

et

up

59

seconds

remaining

Colorado

to

scan

t

$

1(

sea

I

Summary

~

:'

J

!1J

I

l

The scan will take up to

begin and may

several

complete.

This screen

will appear during

the scan.

When the scan the Acquiring will

appear.

Signal

minutes to

is

complete,

screen

Ensure

th

e

view

'jOU

l<!¢

mob;J~

of

th$

havefin

tiont.

placed on a stable

cit>ar

Onte

your sa

antenna

is

sm.

;,:;

fa

~

ce

;_:

w

"'

tout

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ish;

t:---------------1-

sr;

!rr<

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f

ifi

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't

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a

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wait

.

,a

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is

complete

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while

your

.

..

nHB

i

itiiJ

Signal

should

take

..

Progress

switch

Instal

~

no

more

than

l

ation

5

mi

is

checked

nutes

__,

053

---

.

Scan

Smnmary

535

to

_)

?

j

i

After your receiver has acquired the

signal, guide take up to (potentially longer

the

electronic program

will download.

10

minutes to

if an external

This may

complete

hard drive is connected).

~KING

.

Gu

i

de

Download

Th~

should

complete.

seconds

should

comp

l

ete

If

and

taka

.

take

lo

nger

plug

no

,

unplug

ba

mor

more ck

a

in

than

you

.

than

The

10

r

eceiver

reset

5

minutes

process

min

utes

for

330

to

10 to

Page

15

When the guide has downloaded, live

TV

will

appear.

Enjoy!

OPERATING NOTES:

If

you move the programming. then plug it back

KING

To

Tailgater while in use, you

return to the Mobile Antenna Setup screen , unplug your receiver for

in

.

(It

may take several minutes for screen to appear.)

will

have to perform a new scan to restore

10

seconds,

When available (see page 4).

If at

in

the northeastern United States, television programming from the 129

your system is inactive for an extended period

1-800-333-DISH

If Caii1-800-333-DISH Note

error You can

guide

(3474) to reauthorize your receiver.

your

receiver has

not

been used

(3474) and

that

if

channel

message does

view

your

has

finished

101

appears,

not

appear.

programming downloading.

of

time, you may have to

for

a

follow

scroll

when

while

the

channel

your

the

prompts

receiver has been authorized and

013

error

to

reauthorize

up

or

call DISH

down

satellite

Customer Service

message

your

to

make

may not be

may

appear.

receiver.

sure

013

the

Page 16

~

KING

.

SECOND RECEIVER OPERATION

INITIAL SETUP FOR SECOND RECEIVER

1.

With the antenna locked on the satellite and the second receiver connected to the antenna unit's AUX port, run a check switch test.

Second Receiver

2. When test is complete, save the results.

To

MAIN

Receiver

DOWNLOADING PROGRAMMING TO THE SECOND RECEIVER

3.

After completing the check switch test, reset the second receiver by pressing the POWER button

on the front panel for

10 seconds. The

TV

picture will go away and should reappear within two

minutes. The receiver will then download the program guide to show only the channels available on the

current satellite as determined by the channel selected

on

the main receiver. Downloading the

new program guide can take up to five minutes to complete.

The channels available on the second receiver are determined by the channel/satellite selected on the main receiver.

119 satellite, then the second receiver will be able to view any channel broadcast from the 119

the

For example,

if

you select a channel on the main receiver that is broadcast from

satellite. If you switch channels on the main receiver to one that is broadcast from a different satellite, (for

example, your channel was broadcast from satellite

110), the antenna will automatically switch to the 110 satellite and programming will be lost on the

119 but your new channel

is

broadcast from the

second receiver until you either:

• Select a channel on the main receiver that is broadcast from the previous satellite (satellite in

this example).

(or)

• Reset the second receiver by running another check switch test to download the program guide

for the newly selected satellite (satellite

110

in

this example).

~KING

'

119

Page

17

'

PROPER

CARE

OF YOUR EQUIPMENT

1. Always handle the KING Tailgater product carefully. Do not drop vibration

2. Use caution when carrying the KING Tailgater. Always carry the KING Tailgater by the handle.

3. Do not remove the cover

4. Do not stack the KING Tailgater on top the satellite signal from reaching the KING Tailgater.

5. Never with mild soap and

6. Do not coat applied to the KING Tailgater to help keep

The

KING Tailgater has been designed to be maintenance and trouble free. periods moving parts

If at

of

you have any

help@kingconnect.com.

to

the KING Tailgater.

of

the KING Tailgater without

power

time, it is recommended that you

wash the KING Tailgater. Keep the enclosure clean from dirt, bugs, and

water

.

or

paint the KING Tailgater with any substance. KING

of

the

KING

Tailgater in good working

comments

or

questions, please contact the KING Service Department

author

of

or

below other electronic

snow

and rain from building up on the surface.)

set

up the system on a quarterly basis (every three months) to keep all

order

.

the

KING Tailgater. Avoid excessive shock

ization. Doing so will void the Limited Warranty.

devices

Dome

as

this can cause

Magic

®(KING #1830 &

If

not using the

at

other

KING

(952) 345-8147,

SECURITY

The KING

Tailgater can be secured to an object by

looping a cable thru the handle.

heat

build-up

debr

is by hand washing

1830-SP)

Tailgater

for

or

by email

or

may

long

or

block

be

TR1000

Tripod Mount

Allows

KING Tailgater

your

almost

for

best

to

satellite.

antenna

ground

you

KING

moisture.

ACCESSORIES

to

position

Tailgater

anywhere

line

of

sight

Keeps

off

the

away

from

not

included.

(Sold

separately-

NOTE:

see

www.kingconnect.comfproducts/accessories/)

The

optional

is

also available

KING

(see

AL

1000

Carry Bag

KING

Tailgater fits

securely inside.

Features include

zippered cover, foam

padding, carry handles

and

pockets

cables, receiver and

remote

KING Tailgate r

for

.

not included.

Alarm

page).

Cable

sold separately.

Page 18

~

KING

ACCESSORIES (Sold separately

-see

www.kingconnect.com/products/accessories/)

To

KING

Tailgater

The

KING

AL

1000

your

powered

It will

sound

disconnected

KING Tailgater not included.

AL 1000

Alarm

Alarm goes in-line

receiver

an

alarm

from

and

the

KING

if

the coax is

KING

Tailgater.

Powered Receiver

between

Tailgater.

To

MBSOO

Mounting Bracket

Includes (2)

Hanger Brackets

--

__j--

JI

IJ

Allows

Vehicle must not

hanging

window or included hanger bracket.

For stationary use

is

on

unit

window or hanger bracket.

of

antenna unit

be

in

motion

on

vehicle

only.

while antenna

Removable Mounting Feet

The

MB600 removable mounting

feet allow semi-permanent

mounting

of

your

KING

on

your vehicle roof.

MB600

Tailgater

KING Tailgater not included.

The

KING

Tailgater is not compatible

with the

Use

of

MB100

the

Mounting Bracket.

MB1

00

will void warranty.

MB160

Mounting Bracket

MB160 Mounts to

Back

of

Vehicle

MB600 Feet Mount

to Vehicle Roof

The use

mounting bracket will void warranty.

KING Tailgater not included.

of

any unauthorized

Page 19

1

I

ROOF INSTALLATION

1. Make sure you have the

Drill Drill

Appropriate Fasteners to

Components and

(to be determined and

NOTE:

Many

RVs

your

local dealer to verify where this cable is located.

If

prewired, run the existing coax

choosing the antenna unit location,

are prewired with RG-6

supplied

following tools

7/16" Open End Wrench

Bit

Se

t

i

ns

tall all

Wir

i

ng

by

installer)

coax

cable

make sure the prewiring

and

materials

(for coax connections)

cable

for

from

the prewired

satellite

antennas. Contact the manufacturer

location

before starting.

SEALANT

Roof

Compatible Sealant

Optional MB600

The

MB600 you to semi-permanently mount the antenna unit (see page 19).

in the roof to the antenna unit. When

will

reach the antenna unit.

Mounting Feet

allow

of

your

RV

or

2.

Select an area

ANTENNA

on

UNIT LOCATION

the roof for the antenna unit and the

vehicle through the roof to the

•

A shorter distance between the antenna unit and the

•

Make sure you have enough room to mount the antenna unit.

•

The antenna unit degrees

•

There must be no "line

in

any direction.

should be mounted

of

sight" obstructions . storage areas that are too reaching the antenna unit.

•

Mount the antenna unit with the

Page

20

satellite

(see

receiver inside using the

on

the center

illustration

location

satellite

line

of

the

Air

conditioning units, other antennas, and

on next page)

where the wiring will enter the

following

receiver

vehicle, and not

criteria:

is

most desirable.

tilted more than 2

close to the antenna unit may prevent the satellite signal from

handle

to rear

~

KING

of

the

.

vehicle .

ANTENNA UNIT LOCATION

Vehicle Roof

10" 11" 10" 12" 12"

13" 14" 14" 15"

16"

Approximate

Do

not

----1

mount

...

~

Minimum Distance

~~~cl

Antenna Unit i

antenna

unit

too

close

8"

16" 18"

20"

1

,...

:

'r-.,.~

::::::

_____

to

obstructions.

~

----.-----

•

Height Obstruction

of

REAR

To

opt

ional second receiver

Choose a location

with

adequate

Try

to

install

main

space.

receiver

antenna

to minimize

To

unit

--.YJ;HIC.!,.~

CENTER LINE

Main

as

close

coax

_

as

possible

length.

FRONT

~

KING

'

Page

21

The

installer

Depending on the roof material, fasteners such as

anchors may be used, and should

is responsible for determining the most appropriate fastener to secure the antenna unit to the roof.

always

be used

lag screws , well nuts, sheet metal screws, toggle bolts and T

in

combination with a roof compatible sealant.

IMPORTANT!

3. If lay and remove them from the bottom DO

WITH

For

roof

WITH RUBBER

The installer

the rubber feet have been

is

responsible

for

weatherproofing

installed,

the unit on a soft, non-scratching surface

of

the unit.

NOT INSTALL UNIT

RUBBER FEET

mounting,

If

present, remove rubber feet.

MOUNTING TO

do

not

FEET

VOIDS

ON

IN

apply

ROOF

WARRANTY.

ROOF

PLACE.

the rubber feet.

all holes (except drain

4. Mount the antenna unit using the (4) mounting holes. Make sure to roof compatible sealant.

Seal

holes with

compatible sealant!

:c·::::::

-r:-t

l:i\

===~=

fj

\_;

SEALANT

J

roof

J=::'

..:::="

·

Mounting

Hole

-......

ANTENNA

UNIT

...

,--Mounting

Hole

Sealant not

block

5 drain holes!

must

the

seal

----1

holes)

mounting

'-fl--

....

with

sealant.

holes

with

There are two coax ports on the back

receiver

in

vehicle.

The one

5. Connect one end

labeled "AUX"

of

50

foot coax

DO NOT OVERTIGHTEN.

If

using a second receiver, connect end

Tighten connection.

DO NOT OVERTIGHTEN.

of

the antenna unit. The

can be used

cable

to the

of

Mounting

Hole

one

labeled

for

an additional receiver

"MAIN"

MUST

if

desired.

be connected to the main

MAIN port and tighten connection (see

second coax

MAl

N Rece iver RG-6 Coax Cable

(sold separately)

Coax connections should be snug.

PO

to the AUX port.

IMPORTANT!

NOT

OVERTIGHTEN!

below).

Optional

Second Receiver RG-6 Coax

Second

receiver coax

cable sold

separately.

Page 22

Cable

~

KING

AVOID SHARP BENDS WHEN ROUTING COAX!

1!.

CORRECT

6.

Run coax from the antenna unit to the roof edge, then along edge to location where coax will be fed into the vehicle. If installing an optional second receiver, run second coax to location where it will enter the vehicle. Secure (both) coax to roof every 12-18 inches (see below).

is

7. Drill 3/4" hole through the roof and into the cabinet where receiver through hole. Seal opening with roof compatible sealant so that it

of

(inside and outside

TYPICAL ROOF

AVOID SHARP BENDS

WHEN ROUTING COAX!

~~

CORRECT CORRECT

NO

INSTALLATION-

SHARP

WIRING

the 3/4" hole). Repeat for second coax

BENDS

!

OVERHEAD VIEW

The Cover provides a water tight seal penetrate the roof.

www.

accessories/ for more information.

IN

if

Roof

so

Sealant

CE2000

kingconnectlproducts/

stored. Feed coax down

is

completely waterproof

present.

IMPORTANT!

hole(s)

they

where

for

wiring

are completely waterproof.

must

be

Cable

Entry

cables

See

must

roof

compatible.

be sealed

I

·~·

8.

Inside vehicle, connect coax cable(s) to the receiver(s).

IMPORTANT!

cut

the

You can

to

length

terminate

Snap-n.Seal Connectors.

but

the

coax

you

coax

must

with

9. Go to KING TAILGATER OPERATION Section.

Edge

of

Roof

SNAP-N·SEAL" CONNECTOR

-

~

-~

Thomas and Betts

~

KING

-

part

# SNS 1

Connector and crimper sold separately.

.

PG

NO

SHARP

IN

CRIMPER

Thomas and Betts

BENDS

WIRING

part

# SNSUTL

!

Page 23

TROUBLESHOOTING

Symptom/Message Possible

"SmartCard message

My remote is not working. Remote is

Not

(021)

Inserted"

on startup

SmartCard is not slot.

in

wrong mode.

~-----------------

Your

batteries may need to be

replaced.

r-----------------

Your

remote is not

with your receiver. button on the front

Cause

fully

seated in

currently paired

Wally Your

the back into the SmartCard is facing up and is inserted first into

the receiver.

receiver

If

you think the remote is paired, but mode, press the "SAT' button on the the remote.

~----

Check to make sure the batteries are inserted of

the remote does not the replace the batteries.

r----------------------

To

pair your remote, press the

the

Troubleshooting

SmartCard is

Wally. Pull

please caii1-800-333-DISH.

-

-----------------

in

your remote.

SAT

button on the

"SAT'

button on the

located

out

the SmartCard and insert it

slot.

Make sure the arrow on the

If there is not a SmartCard

If

light

left

of

the

Wally and then press

left side

on the

"SAT'

side

left

side

in

the wrong

left

side

properly

on the front top

up when you press

of

the remote,

"SYS INFO"

of

your remote.

of

your

of

Complete Signal 015A

Channel Signal

Loss - Obstructions to the KING Tailgater's

view

of

the southern sky, such as tree

branches, severe rain, etc. branches, severe rain,

r-

-

---------------

Coax

cable

not connected between your Tailgater.

Wally

properly

and the KING

r-----------------

You

have

selected a

are outside

r-

----------------

KING Tailgater

Loss - 004 KING Tailgater

appropriate change.

of

orbital slot

local channel

its spot beam area.

has been moved.

has not tracked to the There may be an obstruction blocking signal

upon

channel

Make sure nothing is Tailgater's

~-------

Check that the coax cable and the and hand tightened.

view

KING Tailgater

blocking

of

the southern sky, such as tree

or

-

--

is connected

the

KING

other obstructions.

-

-----------

between your Wally

-----------------------

First, verify you have reception by

but

nationally broadcast

Then

call DISH

locals

switched to your current area.

------

If

KING Tailgater

scan .

from the

Verify there are no obstructions, Tailgater to have a better view

and initiate a new scan. Once your system has found its satellites, to download acquire

-

newly

the

signal

channel

at

1-800-333-DISH to have your

--

-

-------------

has been moved, initiate a new

chosen

electronic

before

satellite.

it

may take a few minutes

program guide and

live

TV

selecting

(CNN,

or

move KING

of

southern sky

appears.

properly

ESPN,

a

etc.).

Page

24

Symptom/Message

Possible Cause Troubleshooting

Unable to Access 024

Sporting Event 744

OTA Tuner Module Not Detected - 978

OTA Channel Signal 739 over-the-air channel. This can be clearest signal. May need to scan again for OTA

Feature-

Blackout-

Lost-

Feature not downloadable. Keep receiver in standby for 1 hour.

Blackout patterns are applied based N/A

on

on the physical address account. Events outside the area surrounding your physical address

may not be available.

An over-the-air (OTA) tuner module Reinstall OTA tuner module. When this is

has been removed.

The signal has been lost for this Reposition antenna into optimal position to get

due to relocation the antenna.

or

realignment

--------------

Possible obstruction

of

your

complete the Wally will request to Select YES to reset the Wally.

of

channels.

--

the signal. Remove obstruction from signal path.

-----------------------

be

reset.

Outside of Viewing Area

- 120

Local Channels Interrupted

-536

Missing Channels.

You are outside of

currently available channels .

The electronic program guide may Press the GUIDE button on your remote twice not be set to "My Channels

----------------

You

may not have the orbital slots required to view the missing by using dish.com/mychannels. television programming.

Low signal strength Because

highly portable KING Tailgater, signal strength may not

as with a fixed home antenna.

of

the viewing area Call DISH

of

the small size

."

of

the

be

as strong

at

1-800-333-DISH to have your locals

switched to your current area.

Call DISH at 1-800-333-DISH to have your locals switched to your current area.

to display the "Favorite Channels" menu. Select "None"

or

one

of

your favorite channels list.

-----------------------

Confirm that you subscribe to the missing channel

N/A

~KING

.

Page 25

I

MANUFACTURER'S

LIMITED

WARRANTY

Every new two year parts and one year

Only KING necessary repairs. Any warranty by an authorized

Should period expires. The customer must supply

customer cannot

If

it is determined that the unit needs to be returned to

KING, 11200

If

inspection shows the

charge. When returning product,

the box. Failure include

This warranty does not cover by the use

the

original

KING Tailgater Satellite System

labor limited

• Two year parts warranty: The customer is not be defective under the terms

• One

year

labor

warranty:

warranty. The customer is

may perform warranty

dealer/installer

any

trouble develop

supply

proof

Hampshire Avenue

trouble is caused by defective workmanship

KING will supply an RMA number (Return Merchandise Authorization). This number must be

to

clearly

write RMA number on box

in

the box: his/her name, address, daytime phone number, proof

of

a mounting bracket other than a

owner.

evaluations

labor outside

or

OEM

during the warranty period, contact

of

purchase, warranty period

South, Bloomington,

installation

is

thoroughly inspected and tested before

warranty from the date

of

the warranty. The customer is

The

customer is not

responsible

and repairs. Depending upon the

of

manufacturer and 2) the

proof

and

external

KING

leaving

of

original

responsible

for all labor

that performed at the factory is not covered unless

of

purchase (such as a dated

will result

wiring, or remanufactured units. This warranty does not cover damage caused

mounting bracket designed for the product. This warranty is not

costs after one year.

dealer/installer

KING

shall

start

KING,

customer must return COMPLETE

MN 55438-2453.

in delays

purchase:

for the cost

for

labor

at (952) 922-6889. You must contact

30

or

material, KING will

in processing claim. Along of

of

replacement

responsible for the cost of

costs to repair unit

problem, KING

receives prior authorization to perform the repair.

sales receipt) when requesting warranty

days after date

purchase and description

the factory, and is covered by the

parts

if

the

original

replacement

if

unit

falls

may authorize a

1) the product has been

KING

of

manufacture.

product, freight prepaid,

repair (or at its option,

with product, the customer should

of

the

problem.

part is determined to

parts after two years .

under the terms

dealer

before the warranty

replace)

to perform the

service.

to

without

clearly

transferable from

following

of

the

installed

If

:

written on

the

Due to the expanding and changing updates to address such

•

The product has been abused, misused, improperly installed

•

The product has been installed

•

Repairs have

•

Repairs are required because

• Alterations

• The antenna unit has been opened without authorization.

• Damage has been caused by power washing.

•

Circumstances beyond the

• Customer is not the original

In no event disclaimer applies both during and after the term

KING disclaims liability for any after the two year term

This warranty gives you specific allow Some states do

the

exclusion

shall KING

not

issues are not covered under warranty. This warranty

been made

have

been made

be

liable

of

this warranty.

or

limitation

allow limitations on

TV

market,

on a bracket that is not a

or

attempted by others that are not certified by KING to do such repairs.

of

normal

to

the product.

control

owner.

for any indirect,

implied

warranties, including implied

legal

rights , and you may

of

incidental

how

of

or long

KING

cannot

wear and tear.

KING

cause the product to no

incidental,

of

the warranty.

consequential

an

implied

be

or

consequential

also

damages, so the above

warranty

held responsible

or

improperly

KING

bracket designed for the product.

warranties

have other rights, which vary from state to state.

lasts,

for changes made to

also

does not

maintained.

longer

operate

damages from the

of

"merchantability" and

limitation

so the above

limitation

apply

where:

correctly.

sale or use

or

exclusion

may not

satellite

of

the product. This

"fitness

may not

apply

services. Software

for a specific

Some states do

apply to you.

to you.

purpose,"

not

Page 26

~KING

.

FCC

GUIDELINES

This equipment has been tested and found to

These

limits

are designed to provide generates, uses and can radiate radio frequency energy harmful

If

and

interference to radio communications. However, there is no guarantee that interference

this equipment does cause

on,

the user is encouraged to try to correct the interference by one

•

Reorient

• Increase

•

Connect the equipment into an

• Consult

or

relocate

the separation between the equipment and the receiver.

the

dealer

harmful

the receiving antenna.

or an experienced radio/TV technician for help.

reasonable

interference to radio

outlet

comply

on

with the

protection against

a circuit different from that to which the receiver is connected.

limits

for a

Class

B

digital

device, pursuant to part 15

harmful

and ,

if not

installed

or

television reception, which can be determined by turning the equipment off

interference

and used in accordance with the instructions, may cause

or

more

of

the

in

a residential

following

installation. This equipment

will

not incur in a

measures:

of

the FCC Rules.

particular

installation .

~

KING

.

Page

27

Simply better, by

design:'

11200

PH

Hampshire Avenue South, Bloomington, MN

952.922.688911

FAX

952.922.842411

22433

Rev

55438

kingconnect.com

A

Getting Started With Your

Power

Apps

Displays the

Apps menu

Back/Live

Returns to previous menu Press and hold

to return to viewing

Skip

Back---

Navigate through tabs

Pause/Play

Pause live

or recorded

program

or

live

play

TV

a

TV

Turns the

Receiver

Power---,

TV

on/off

and Remote

---Guide

Displays the

Guide

~-DVR

Displays the

recorded

programs with

an

external

~--Search

Searches for

Programs

Info/Help

program info

Press and hold

Arrows/Select

Navigates you

through your

Wally experience

Skip

Forward

through tabs

hard

Displays

for

Help

Buttons

Navigate

Vol

and Mute

Buttons

Controls volume

Number Buttons

Enter a Navigates through menus and program guide

TV

/AUX

channel

~

Wa

LLy

number

d~sh

.

'-----CH

Channels

Navigates one

page

up/down

in

menus

52.0

full

To ensure you are

in

SAT mode, press the SAT button located

on

the side of the remote (see page 13) to display programming and to use the features described in

this section.

Changes which device the remote controls

Input

Swaps the tuner in SAT mode

Swaps the input in TV/AUX mode

Table

of

Contents

Turning

Using the Arrows Changing Channels

Exiting Onscreen Menus

Search for

Accessing

Creating a Favorites List

Setting Parental Controls

Using Apps

Accessing

Your TV and Receiver On

on

Your

Content

Your

Help On Your

Receiver Settings

on

Your Receiver

Remote

Receiver

and

Off

Pg.3

Pg.4

Pg.S Pg.6 Pg. 7

Pg.8

Pg.9

Pg.10

Pg.

11

Pg.

12

Fixing a

DISH

Contact

Black, Blue,

Information

or

Snowy

Screen

Pg.

13

Pg.14

2

Turning Your

TV

and

a. To turn your TV on, press

TV POWER on your DISH remote.

Receiver On

TV

and

off

Off

b.

To turn your TV off, press TV POWER on your DISH remote again.

C.

To turn your receiver on,

press the POWER button

on

your DISH remote.

TV on and receiver

TV on and receiver on

off

d.

To turn your receiver off, press the POWER button remote again.

3

on

your DISH

Using

the

Arrows on Your Remote

a. Use the ARROWS on your

remote to highlight a certain channel, option, or on screen button.

b. Press SELECT to

choose that channel, option, or onscreen

button.

4

Changing

a.

Enter a using the number buttons

on

the keypad.

Channels

channel

number

1

4ol1

2.otc:

i

B1kl

s

3

:X:f

f'YV'f"l

-OR-

b.

Press the CHANNEL UP/ DOWN

C.

Press remote to make the Guide appear.

buttons.

-OR-

GUIDE

on

your

7p:..,o"!:l

-·

0 ·

Sno-..·

0

S

·~i}J~'L

.,J

d.

Use the ARROWS the channel you want to watch

and press SELECT, or enter the channel to watch, and then press SELECT.

e.

Use the CHANNEL UP/DOWN buttons to navigate through the Guide one page at a time.

5

to highlight

number you want

+

VO

L

·-

Recoil

..

X

•

CH

•

Exiting

a.

Press BACK to return to the

Onscreen

previous screen.

Menus

~

OVR

~

......

,..,..

.....

,_

Guada

.....•

-

b.

Press and hold BACK/LIVE

to return

live

TV.

TV

Sack

1ft

Back

~~·

0pclen8

A~

Clpr;i0r18

~

Info

DVR

Info

~~'

p

Gu

p

·~·

t

de

6

Search

for

Content

a. Press SEARCH

on

your

remote.

b. You can

actor,

nkow

or

eywor to

seadrchf?ydtithle,

program you are looking for.

C.

Use the ARROWS on your

remote to highlight the letters you wish to select. The most

popular search results will appear on the right side the screen.

1n

t e

of

~

B

sck

~

OpeiOno

.,J<.';.;..;,.."'

....

::-El[~[

A 8 c D E F

H I

G

M N

T

s

y

z 0

4 5 6

~

OVI=l

.......

J;

_-L~

0

I

..:.-..o~V_.:,....;_

;.

::,

J K L

p

..

.;....

u v w X

1 2

7

nfo

,,.

cc,

Q

8

..

:E

R

3

9

Guida

p

'""-"-"'--"~

d.

Press the number on your remote keypad that corresponds with the program you want to select.

e. To see all live, upcoming,

recorded, and On

Demand events, press

SKIP FORWARD on your remote to access the "Episodes" tab.

7

Accessing

Your Receiver Settings

a. Press HOME twice.

b. Use the ARROWS on

your remote to highlight "Settings," and then press SELECT.

For more instructions

on

your Settings, visit mydish.com/wallyhowto

8

Creating a Favorites List

a. From the Settings screen,

highlight "Favorite

and then press

b.

Highlight ediUcreate, and then press SELECT.

the

list

Channels,"

SELECT.

you wi

sh

to

C.

Highlight "Edit Channels ,"

press

d.

Highlight wish to add to your press SELECT keypad to enter the channel

e.

Repeat step "d" until your Then

and press

9

SELECT.

the channel

you wish to add.

list

is

complete .

highlight "Save"

SELECT.

and then

or

use the

list

you

and

Setting Parental Controls

a. From the Settings screen,

highlight "Parental Controls," and then press SELECT.

b. To turn your parental

on

controls "Parental Controls," and

then press SELECT.

or off, highlight

c.

Use this screen to set or change your preferences.

10

Using

a.

Press APPS to make

Apps

the Apps bar appear

in

while

live TV.

on

Your

Receiver

-OR-

b. Press APPS to make the

Apps menu appear while every other environment.

C.

Use the ARROWS your remote

to the app you wish to use and press SELECT.

on

highlight

in

m

=

r

f!iJ

(~·-

:~g'

..

,

b

f

·*·

liP..

:

il

'

-·

01SH

~·~_--:

.......

··-

-.

l"""'!'"'.

OANI:

d:

:{$

..

:m":F•ndf'<

v

.,;:.

sh

{\9

":t.•,fo_~·

f

·;--

G

•

To use apps on your receiver you must

11

be

connected to the internet.

Accessing

Help

on

Your Receiver

a. Press and hold

INFO/HELP for help

on any sc reen.

-OR-

b.

To access Frequently Asked Questions (FAQs), press HOME twice.

~

Back

~

AppG

Opt;Q"

JS

,~.

DVR

In

fo

-~:.-;

Gl...lida

p

C.

Use the arrow buttons on your remote to highlight "Help," and then press SELECT.

d.

Use the ARROWS to view the FAQs.

When

OJ>P<!M

Sel«t

you

select a

,

(- )to

IK11V

I'

program. a summary

st.t

ttle

program.

~

r ·'

.;

..i

••

screen

witt

·-

~~.:...

12

Fixing a Black, Blue,

Your

TV needs to remain on the correct input or service. If black, blue,

a.

your

TV

is not on the correct input or

or

snowy screen.

Press located remote. located remote to

the TV button

on

the side

Press INPUT

on

the side

cycle

your TV's inputs.

of

your

of

your

through

Snowy

channel,

Screen

channel

to watch your

your TV may

DISH

display a

-OR

-

b.

Cycle

through TV inputs by

pressing the Input, Source, or TVNideo remote or the TV

C.

Once

button

on

your

itself.

your TV picture is restored, press the SAT mode button

ensure you're

mode for controlling

on

your

DISH remote to

in

the proper

your

receiver.

d.

If

your issue is not resolved,

make sure all

plugged

into to your receiver,

of

the cables

TV, and wall.

TV

are

13

DISH Contact

Information

Visit Select "Chat

Call customer service:

us

at: dish.com/chat

Now"

our

24/7 Toll Free

for

assistance

1-800-333-DISH (3474)

View

more

instructions at:

mydish.com/wallymanuals

Tune in

to:

Channel103

Read

Hopper

View

your:

your

Features Guide

DISH

account at:

mydish.com/myaccount

14

Troubleshooting:

75% with can be

1.

2.

3.

4.

of

all technical problems that an agent can

solved by following Make sure your Make sure your

DISH

TV

remote is

is on the correct input.

these five easy steps:

in

SAT mode.

Make sure you're on the correct Favorites List.

Check for anything obstructing the signal your or snow

satellite dish, such as tree branches, severe rain,

build-up. If

it

is

safe to do so, remove the

obstruction or wait for it to pass.

5.

Reset your receiver by 10

seconds.

Plug

it back

unplugging

in

and turn it back on.

it from the

help

you

to

wall for

Wally

ROOM

Other

ROOM

Other

ROOM

INPUT

/CHANNEL

Ol

0

C')

Ol

0

N

ATTENTI

In

order

to

receive

the

best

customer

experience

and

any

current

promotional

offers

with

your

outdoor

TV

solution

, call

this

number

to

activate

your

DISH

receiver

:

- -

-

Before

calling,

make

sure:

1. Your

DISH

receiver(s)

and

mobile

satellite

antenna

are

connected

correctly

according

to

the

associated

instruction

manual.

2. Your

TV

screen

displays

/I

receiver

not

activated~~

-do

NOT

call

the

number

on

the

TV

screen

to

activate

.

3.

Have

your

smart

card

and

CAID

#ready

when

you

call

1-800-970-9623

to

activate.

Once

activated

through

our

dedicated

DISH

Outdoors

mobile

activation

line,

enjoy

DISH

HD

programming.

Thank

you

for

your

business!

H D TV satellite receiver for DISH

-compatible antennas

Perfect for

RVs

,

tailgating and camping

Supports both

HD

&

SO

programming

DVR-compatible, just

add

an

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'Requir

es

on

e-t

ime

$40

activation f

ee

Compact

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Includes

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Locate your remote with the push

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a button

Access the Netflix App

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3

SIMPLE

STEPS

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1 Select a

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rvice

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TO

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Access

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x

programming

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Subscription required.

~

RVING

~

AILGATING

Q.

OUTDOOR

C:o

'

oo•~

TRUCKING

"'

dlsh

SIGN

_

AT

UP

HOME

FOR

AND

DISH

SAVE!

_

CALL

NOW

TO

GET

DISH

AT

1-866-827-1759

HOME:

Call

1-866-827-1759

Important Terms and Conditions: Visa Prepaid Card: Must

will

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mailed to the

Card

is

issued

Offers:

Advertised price

fees

may

apply based applies and cancel ABC, Commercial skip ABC, programming. Equipment comparison based on Watching mobile equipment must fees 6 state gross earnings

©

is

subJect

early.

Hopper: Monthly

CBS,

FOX

CBS.

FOX

l1ve

and recorded

dev1ce.

, charges, packages, programming,

mos.,

you

will

2016

DISH

Network

today

by

and

feature

and

Installation/Equipment Requirements:

be

and

save

BIG!

billing

address

on

the

The

Bancorp

requires

on

credit qualification. After 12-month promotional period, then-current monthly price

to

change.

NBC

plus two

is

available

NBC

recorded

TV

returned

to

billed $8/mo

taxes

may

L.L.C.

All

account 2-3 weeks after a successful installation

Bank,

Member

FDIC,

credrt

qualification and e-

2 Year Commitment:

fees:

Hopper,

channels.

at

varying

w1th

Prime

anywhere

DISH

upon cancellation or unreturned equipment

features

for

ProtectiOn

apply. Additional restrictions and taxes may

rights

reserved.

pursuant

$15;

Joey, $7; Super Joey,

With

addition

times,

starting the

Time

Anytime.

equ1pment

requires

an Internet-connected, Sling-enabled

, functionality and offers subject

Plan

unless

d1sh

AUTHORIZED RETAILER

be

a

nBIN

DISH

to

a license

bill

autopay.

Early

termination

of

Recording hours

available

Free

you

call

from

Upfront activation and/or

fee

of $20/mo.

$10.

Super Joey record two additional

day

after

airing,

from

major

Standard

Professional

to

cancel.

Taxes

apply.

customer.

$50

Visa

Prepaid

has

been

Visa

U.S.A.

remaining

With

PrimeTime

for

select primetime shows

vary;

2000 hours based

TV

providers

Installation

fees

apply.

to

change wrthout not

or reimbursement charges for

Inc.

Promotional

receiver

Anytime record

as

DVR

and compatible

Other:

confirmed.

applies

channels.

of

only.

All

Gard

upgrade

if

on

1/01/16.

Leased

prices,

ice.

After

you

SD

on

IMPORTANT

PRODUCT

INFORMATION

Warning and Attention

Symbols ............................................................ 1

Important Safety Instructions

................................................................. 2

Limited Warrartty ................................................................................... 6

DISH Exchange Program ...................................................................... 8

Residential

Customer Agreement. ......................................................... 9

DISH Network L.L.C. Privacy Notice ................................................... 33

FCC Compliance

Agreement

If

You

Need Help

on

................................................................................. 42

Internet

Usage ............................................................. 43

.................................................................................. 44

Software Notice ................................................................................... 44

DISH Recycling

................................................................................... 44

Copyright Notice .................................................................................. 45

This document provides various instructions. If you do some carelessly, you could Instructions

symbols:

that require your

injure or

kill yourself or damage equipment or property.

special

attention are indicated by the

of

these instructions

following

For

The lightning-flash-with-arrowhead triangle "dangerous voltage" sufficient magnitude to constitute a risk

The exclamation-point symbol within an intended to maintenance (servicing) instructions

the appliance. The

additional insulation

is intended to

Class

II

Your Safety

Warning:

of

electrical shock, which may cause damage to the apparatus and/

or

personal

parts inside the apparatus. Opening the case making unauthorized changes will

Do not try to open the case

alert

within the product's enclosure that may be

alert

injury or death

the user to the presence

equipment

symbol

and does not need to be grounded.

symbol within an equilateral

the user to the presence

of

electric

equilateral

of

important operating and

in

the literature accompanying

means that

of

to you. There are no user-serviceable

void the warranty.

the equipment has

the apparatus. There is risk

of

uninsulated

shock to persons.

triangle is

the apparatus or

of

Warning:

this appliance to rain or moisture.

To

reduce the risk

of

fire or electric shock, do not expose

1

must be aware

You

Read these instructions.

1

Keep these instructions.

2

safety when you

of

install and use the apparatus:

Heed all

3

Follow all instructions.

4

Do not use the apparatus near water.

5

Clean

6

Do not

7

accordance with the manufacturer's instructions.

Do not

8

registers, stoves, or other apparatuses (including amplifiers) that produce Do not defeat the safety purpose

9

polarized plug plug are provided for your safety. consult

Protect the power cord from being

10

convenience Use

11

Use

12

specified by the manufacturer, or When a cart is used, use caution when moving the

cart/apparatus combination to avoid injury from tip-over.

warnings.

the apparatus

block

install the apparatus near any heat sources, such as radiators, heat

has two

an

only only

any ventilation

has two

blades and a third grounding prong. The wide blade

electrician for

receptacles, attachments/accessories specified by the manufacturer. with the cart, stand, tripod, bracket, or

only with a dry cloth.

openings on the apparatus. Install the apparatus in

polarized

the

of

blades

replacement

with one wider than the other. A grounding-type

the provided

If

the

of

walked

and the point where they exit from the apparatus.

with the apparatus.

sold

grounding-type

or

plug

on or pinched,

does not fit into your

obsolete outlet.

table

particularly

heat.

plug. A

or third prong

outlet,

plugs,

at

servicing to

Refer

13

is required when the apparatus has been damaged

way, such as the power

liquid has been spilled apparatus has been exposed to rain or moisture, does not operate

Unplug

14

of The power plug

15

disconnected from The apparatus is

16

power

all

time.

normally,

the apparatus during

outlet,

even

qualified

or has been dropped.

must be

AC

connected to

still

it is turned off using the remote

if

service

supply cord or

or objects have

lightning

readily accessible so that the apparatus can be easily

power.

personnel. Servicing

any

in

is damaged,

plug

fallen into it, the

storms or when unused for

power whenever it is

AC

control

long

plugged

front

or

periods

to a

in

panel

2

live

buttons.

17

No objects, including flame sources such as

the apparatus.

18

The apparatus with

liquids,

19

Use only the power power cord by gripping the power plug, not the cord.

20

Do not overload wall outlets

electrical shock.

21

Never insert objects objects may touch dangerous voltage points or may short-out parts. This could cause fire

22

Do not locate the antenna near overhead light or power circuits, or where it can fall

into such power lines care to avoid touching such power lines be fatal.

23

Do not attempt to service the apparatus yourself, as opening may expose you to dangerous

all

servicing to authorized service personnel.

shall

such as vases,

or

electrical shock.

not be exposed to dripping or splashing, and no objects

supply

of

shall

provided with the apparatus. Unplug the apparatus

any kind into the apparatus through openings, as the

or circuits. When

be placed on the top

or extension cords; this can result

voltage

and

lit

candles, should be placed on

of

it.

in

a risk

installing

or

circuits, as contact with them can

will void the Limited Warranty. Refer

the antenna, take extreme

or

removing covers

of

fire or

filled

24

Unplug

25

Do not ventilation.

26

Do not 40°F immediately. Let it sit unplugged at room temperature for at least 45 minutes before plugging it in.

27

Use an outlet that contains surge suppression

When installing equipment, unplug everything that

network prior to making any connections. During an the apparatus is power cord from the wall disconnect the satellite connected, disconnect your Ethernet provide additional protection against damage caused by lightning or power-line surges.

28

Tighten overtighten the connections and damage the equipment.

the apparatus from the

place

install

or

more than 113°F.

all

the apparatus

the apparatus in any area where the temperature can be

left unattended and unused for long periods

outlet for everything connected to the coaxial network,

input and

coaxial

cable

connections only by hand.

AC

power outlet before cleaning.

in

an enclosure,

If

the apparatus is cold to the touch, do not plug

coaxial cable lines

or

such as a cabinet, without proper

or

ground-fault protection.

will

be connected to the coaxial

electrical

from the receiver, and if

broadband connection. These actions

If

you use a wrench, you may

storm

of

or

time, unplug the

less than

it

in

when

3

Your Equipment

Proper Care

• Always handle the apparatus carefully. Excessive shock and vibration can damage

the equipment is turned on and needs to be moved, unplug the equipment and

• If

let it sit for at least

The use

•

manufacturer voids the Limited Warranty. Do not stack the apparatus

•

cause heat buildup and vibration. Do not expose the remote control batteries to excessive heat or fire.

•

• On

some TVs, cause them to be permanently imprinted on the screen. Consult your guide for information viewing restrictions apply to avoid this problem, and associated

coverage.

it.

accessories or attachments not recommended by the apparatus

of

30 seconds before moving

of

top

on

fixed images for extended periods

the presence

on

of

whether this is a problem for your

it.

or below other electronic devices, as this can

time may

of

TV

what operating/

TV,

warranty

TV

user

4

Note

to

Antenna

Installer:

This reminder

is provided to

call

the antenna installer's attention to the National Electrical (NEC), which provides

bonding and grounding

associated

cabling.

guidelines

of

antennas and their

Code®

for proper

5

a safe place. Remember to

This Limited Warranty is a

Sale for warranty service! Any items returned without a copy

of

retain your Proof

of

Bill

Purchase

be considered out

will

legal

document. Keep it

warranty.

of

in

What the Warranty Covers

the equipment and is limited to

to the original user

This warranty extends the purchase price

("DISH")

• Labor:

determines that the equipment is defective subject to the limitations warranty, it

done against defects in materials or workmanship for the remaining portion original warranty period.

warrant this system against defects in materials or workmanship as

For a period

will

only

each part.

of

one (1) year from the original date

of

be replaced at no charge for labor.

DISH

Network L.L.C. and its affiliated companies

of

DISH

purchase,

of

warrants any such work

of

follows:

DISH

if

this

of

the

one (1) year from the original date

Parts: For a period

•

will supply, at no charge, new determined to be defective subject to the limitations

warrants any such replacement parts against defects

for the remaining part

this package, which may include the

included

LNBF, remote control, power supply,

include other parts purchased separately.

in

of

remanufactured parts in exchange for parts

or

the original warranty period. Note: "Parts"

of

dish mounting hardware. It does not

or

this warranty. DISH

of

in

satellite

purchase,

of

materials or workmanship

dish assembly, receiver,

DISH

means items

What the Warranty Does Not Cover

applicable, such

the system.

This warranty does not cover installation

be warranted under a separate installation agreement.

will This warranty does not cover consumer instruction, physical setup or adjustment

any consumer electronic devices, remote control batteries, signal reception problems,

unused programming charges due to system malfunction.

the system,

of

use

of

loss This warranty does not cover cosmetic damage, damage due to lightning,

telephone

or misuse, abuse, repair or alteration by other than authorized factory service, use accessories not recommended by the receiver manufacturer, negligence, commercial or institutional use,

line surges, battery leakage, fire, flood,

or

improper or neglected maintenance.

of

If

other acts

or

Nature, accident,

of

installation

of

electrical

of

This warranty does not cover equipment sold AS IS and handling, removal or packed and shipped in the manner prescribed, nor equipment purchased, serviced, or operated outside the continental United States

reinstallation, shipping damage

6

or

America.

of

FAULTS, shipping

WITH

ALL

the equipment was not

if

Legal Limitations

REPLACEMENT AS PROVIDED ECHOSTAR SHALL NOT DAMAGES FOR NOR FOR USE

THE

FOREGOING LIMITATION, SO THE APPLY CIRCUMSTANCES SHALL ECHOSTAR'S LIABILITY, IF PAID FOR THIS SYSTEM. A

PARTICULAR PURPOSE ON THIS SYSTEM IS LIMITED THIS OR IMPLIED ECHOSTAR RESERVES DETERMINES HAVE PERFORMED PROPERLY. THIS WARRANTY IDENTIFICATION NUMBERS, THE

RECEIVER HAS

ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM

OF,

OR INABILITY TO USE, THIS SYSTEM. SOME STATES

TO YOU. EXCEPT TO

WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG A

BREACH

WARRANTY

ANY

OF

MARK,

HAS BEEN ALTERED OR REMOVED. THIS

BE HELD LIABLE FOR

OF

ANY IMPLIED

LASTS, SO THE

THE

THE ABOVE EXCEPTIONS TO

INCLUDING BUT

BEEN OPENED

UNDER

ANY

EXPRESSED OR IMPLIED

THE EXTENT

RIGHT TO REFUSE TO HONOR THIS WARRANTY

THIS WARRANTY

ANY INCIDENTAL OR CONSEQUENTIAL

ABOVE EXCLUSION OR LIMITATION

PROHIBITED BY APPLICABLE LAW, UNDER

WARRANTY

ABOVE LIMITATION

SHALL BE

NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS

BY AN

UNAUTHORIZED

IS YOUR EXCLUSIVE

WARRANTY

MAY

ANY, EXCEED THE PURCHASE PRICE

OF MERCHANTABILITY OR FITNESS FOR

IN

DURATION TO

MAY

NOT

HAVE CAUSED THIS SYSTEM NOT TO

VOID IF

WARRANTY

PERSON.

SHALL ALSO BE

ON THIS SYSTEM,

LIMIT OR

APPLY

ANY

REMEDY.

THE

EXCLUDE

MAY

NOT

NO

THE

PERIOD OF

STATUTORY TO YOU. IF ECHOSTAR

FACTORY-APPLIED

VOID IF

If

You Need Assistance

1.

Call

the Customer

Service Center at

1-800-333-DISH

(34 7

4

).

Have the date

of

purchase

and either your customer account number, the receiver conditional access number, or the receiver model number ready. Display the

2. A Customer

3.

If

the Representative determines you should return any equipment, you

call

a Return Authorization representative. Before shipping any equipment, you must talk to

Service

Representative

will

System Info

assist you.

screen to find these numbers.

will

be directed to

a Return Authorization representative and must obtain a Return Authorization (RA) number.

4.

You

will

be given the

under warranty

or

appropriate address for which to return your equipment. Whether

not, you

will

be responsible for the cost

of

shipping back the defective

equipment. For faster service, see the Advance Exchange Program on the next page.

5.

Returned equipment must be packaged properly, using either the original shipping materials

or

the packaging in which the replacement equipment is shipped.

of

Sale.

of

warranty. Follow

6. Write the RA number box that you use to return the equipment.

·

shipments without an RA number clearly visible on the outside

Any items returned without a copy

the instructions given to you by the Customer

in

large, clearly visible characters on the outside

of

the Proof

To

avoid confusion and misunderstandings,

of

Purchase

Include a copy

will

be considered out

Service

of

the box will

Representative.

of

the shipping

of

the Bill

be returned to

you at your expense.

7

DISH offers two options if you need to replace your satellite receiver equipment or its accessories.

Advance Exchange Program

The Advance Exchange Program allows you to have replacement equipment shipped

immediately to you (depending upon where you live, it could take three to five business days).

Along with replacement equipment, you will receive a prepaid shipping label and instructions

on

how to return the defective equipment. The shipping charge, for receiving replacement

equipment and returning the defective equipment, is a one-time fee based on DISH's

of

competitive bulk shipping rates (additional charges may apply outside

or

This fee will be charged to your billing account the defective equipment to DISH within ten days after receiving the replacement, your billing

account or credit card will be charged the market price defective equipment after ten days, you will receive a full refund, less an administrative fee.

of

If your equipment is out be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which DISH equipment unrepairable, your billing account or credit card will be charged the market price the replacement.

warranty and can be repaired, your billing account

in

its sole discretion determines has voided the warranty

your valid credit card. If you do not ship

of

the replacement. If you return the

the continental US).

or

credit card will

or

makes the

of

Post Receipt Exchange Program

You

may choose to ship the equipment to us at your cost.

of

receipt be available for return.

If the defective equipment is covered under this warranty, a replacement will be shipped back to you at no additional cost (additional charges may apply outside the continental US).

If your equipment is not covered under warranty and can be repaired your billing account or credit card will be charged the standard repair fee for the replacement. If damage to the defective equipment is found, which DISH in its sole discretion determines has voided the

warranty, or makes the equipment unrepairable, your billing account or credit card will be

charged the market price

your equipment you will be shipped a replacement. Your original equipment will not

of

the replacement.

Accessory Warranty

An accessory is any DISH-branded equipment displaying the DISH logo, excluding the receiver, cables and hookups, and non-mechanical components. A one-year warranty

of

becomes effective upon the activation separately. A proof expired warranty, no exchange will be issued. from DISH or your local retailer.

of

purchase is required to verify the purchase date.

the DISH system or date

You

may purchase replacement accessories

To

provide faster service, upon

of

purchase, if bought

If

an accessory has an

8

To

view this dish.com/legal or a copy. Para ver este acuerdo en espanol

888-599-D/SH (888-599-347

1.

DISH CUSTOMER SERVICE

DISH billing, installation, customer support.

is delighted to answer any questions that you may have

Residential

call us at 800-333-DISH (800-333-3474)

equipment and service) and to provide you with technical and other

You

may contact us twenty-four (24) hours a day, any day

Customer Agreement (this

por

favor visite dish.comllegal o

4)

y

/e

enviaremos una copia.

CONTACT

INFORMATION

"Agreement")

and we will

(including

in

Spanish,

please visit

send you

/lame all

questions regarding

of

the year:

Telephone Number: 800-333-DISH (800-333-3474)

Customer

General

Service

Customer

E-mail

Service

Address:

Mailing

Address:

care@dish.com DISH

NETWORK L.L.C. CUSTOMER SERVICE CENTER P.O.

BOX 9033

LITTLETON, CO 80160-9033

Legal

Dispute Resolution Notice Address:

DISH

ATTN:

P.O.

BOX 9040

NETWORK L.L.C.

DISPUTE RESOLUTION

LITTLETON, CO 80120-9040

Website:

Do not contact us at the address to which you mail your payments, as that address payment processing center operated by a third party. Notices (as defined Legal Dispute Resolution Notice Address set forth above.

2.

SCOPE OF THIS

For purposes

you are receiving Services (as defined below) and/or Equipment (as defined below) from

(each, a "Promotion Agreement") and this Agreement: (i) DISH subscriber; and (ii) known as EchoStar Satellite L.L.C.)

third-party

of

billing

in

Section 12(C)) and any notice of election to opt-out of Section 12, to the

AGREEMENT

any agreement(s) applicable to the promotion(s) and plans(s) under which

"DISH", "we," "us"

or,

representatives.

and

"our" refer to

where applicable under the particular circumstances,

dish.com

You

must send

"you"

DISH

all

Dispute Resolution

and "your"

Network L.L.C. (formerly

refer to you, the

is

for a

DISH

THIS

SETS SERVICES

CHANGE

PORTION OF THIS

TO YOU (INCLUDING, WITHOUT LIMITATION, BY PUBLISHING A CHANGED AGREEMENT

AGREEMENT, TOGETHER

FORTH THE

AND EQUIPMENT TO YOU. THIS

IT.

YOU

TERMS

ACKNOWLEDGE AND AGREE THAT WE MAY

AGREEMENT AT

AND

WITH YOUR APPLICABLE PROMOTION

CONDITIONS

ANY TIME

UNDER

AGREEMENT

AND FROM

WHICH DISH WILL PROVIDE

IS EFFECTIVE UNTIL

CHANGE ALL

TIME TO TIME UPON NOTICE

9

AGREEMENT(S),

WE

OR ANY

TO DISH.COM/LEGAL OR OTHER WEBSITE) AND,

EFFECTIVE IMMEDIATELY UPON NOTICE TO

SUCH CHANGED AGREEMENT

YOU.

WILL

BE

FOR

AVOIDANCE OF DOUBT,

THE

YOUR ACCEPTANCE

3.

THE EVENT THAT YOU

IN

A DISH ACCOUNT OR RECEIPT OF SERVICES OR EQUIPMENT

YOUR ACCEPTANCE OF THIS

THE EVENT THAT

IN CONTINUED RECEIPT OF SERVICES OR EQUIPMENT FOLLOWING NOTICE TO YOU

(SEE

TO THIS

EITHER

SECTION

A CHANGE

OF SUCH IN TO ACCEPT ANY CHANGED AGREEMENT, THEN NOTICE TO US AT THE LEGAL OUR OPTION, RECEIVE YOUR SERVICES

SUBJECT TO CERTAIN EXCEPTIONS SET FORTH AGREEMENT REQUIRES ON SECTION 12(B)), RATHER THAN, ACTIONS

CHANGED AGREEMENT. EXCEPT

THE EVENT THAT

INDIVIDUAL BASIS TO RESOLVE DISPUTES (AS THAT TERM

AN

YOU

AGREEMENT SHALL CONSTITUTE YOUR ACCEPTANCE OF

YOU

CANCEL YOUR SERVICES OR ALLOW YOU TO CONTINUE TO

OF THIS

ARE A NEW

AGREEMENT.

ARE AN EXISTING DISH CUSTOMER,

ARE AN EXISTING DISH CUSTOMER

DISPUTE RESOLUTION ADDRESS AND WE

UNDER THE PREVIOUS VERSION OF THIS

USE OF MANDATORY

THE

AMONG OTHER THINGS,

12).

AGREEMENT

DISH CUSTOMER,

AS OTHERWISE SET FORTH

YOU

IN

THEN

MUST IMMEDIATELY SEND A

THIS

AND

AGREEMENT,

BINDING ARBITRATION

YOUR ACTIVATION OF

SHALL CONSTITUTE

THEN

AND DO NOT WISH

JURY

YOUR

SECTION

IN

WILL,

AGREEMENT.

THIS

IS DEFINED

TRIALS OR CLASS

AT

IN

12,

SERVICES

4.

Services Pefined.

A. and other programming services and all other services that are available now or from

Agreement(s) requires specific minimum programming, then you must subscribe to such programming. programming packages: (i) Welcome Pack, DishLATINO Basico, programming package approved by

We may change such minimum programming requirements without notice at any time and from time to time. to applicable minimum programming, then a Service Access Fee (as set forth in Exhibit 1

DISH (whether subscription, pay-per-view or otherwise)

Minimum Programming

B.

DISH

attached hereto and incorporated herein by reference) will apply.

plus one

of

"Services"

Otherwise, you must subscribe to one (1)

the following: International Basic Package or Chinese Basic Package.

the event that you subscribe to Racetrack TV but do not subscribe

In

means any and all video, audio, data,

..

the event that your applicable Promotion

Levels.

In

DISH;

or (ii) an international package approved by

or

more

DISH

Internet,

the following

of

America or another

interactive

the future

in

10

C.

Programming

subscription Services, sporting events and broadcast network Services, may be in

your viewing area without notice at any time and from time to time.

circumvent or attempt to circumvent any blackout, then you may be subject to

In

the event that you are receiving Services at a wagering location, then you are not eligible to receive certain channels (including, without limitation, Racetrack or

receive adult-oriented programming services

least eighteen (18) years

D.

Changing

programming selection, then you must notify us and comply with all

Restrictions.

Your

Programming

Certain Services (including, without limitation, some

in

of

age, or the applicable age

Selection.

In

blacked

In

the event that you

legal

TV).

You

may only order

certain geographic areas and

of

majority where you reside.

action.

if

you are at

the event that you elect to change your

of

the terms and

out

conditions specified in this Agreement and your applicable Promotion Agreement(s) (including, without limitation, those terms and conditions that may prevent you from making such changes under certain circumstances). A Programming

Change

Fee (as set forth

in

Exhibit 1) may apply to such programming changes.

E.

Ordering Pay-Per-View.

877-DISH-PPV

(877-347-4778) and using our automated system, by visiting

You

may order

DISH

pay-per-view Services by

calling

dish.com/orderppv or by speaking with a live customer service representative. Except as

otherwise set forth below, provided that your receiver is properly connected to a land-based

telephone line or a broadband home network, then you may also use your remote control and on-screen program guide to order pay-per-view Services through your television.

In

the

event that you are receiving Services and/or Equipment pursuant to a Promotion Agreement that requires you to pay in Services and/or Equipment (each, a pay-per-view Services by

full

for

all

Services and/or Equipment prior to receiving such

"Pre-Pay Promotion"),

then you may only order

calling 877-DISH-PPV (877-347-4778).

F.

Accessing

the

Internet

Through

to access third-party applications, websites and information via the

not have any control over such third-party applications, websites or information, and we do

not make any representations, warranties or guarantees as to the availability such third-party applications, websites or information, including, without limitation: (i) their accuracy, availability, sequence, completeness, timeliness, copyright compliance, legality, content, validity,

or

quality; or (ii) whether accessing them may result unintended, inappropriate or objectionable content. We may change, limit, suspend, disable and/or remove your ability to access the time and from time to time. We may also limit or restrict information that you may access via the time and from time to time.

L__

_

Your

Internet

Receiver.

using your receiver without notice at any

11

Some

of

our receivers can be used

Internet. DISH

does

or content of

in

the display

of

the applications, websites and/or

Private. Non-Commercial Viewing Only.

G.

(i) private, noncommercial viewing, use and enjoyment by you, members and your guests and (ii) any other form applicable provisions of the U.S.

agree that no Services provided to you may be used for public or commercial viewing.

You

the event that you use the Services for public or commercial viewing, then, without

In

our rights at law,

limitation to any this Agreement and your applicable Promotion Agreement(s)) or otherwise (all are hereby expressly reserved): (1) we may disconnect your Services without notice at any time; and (2) the difference between the price actually applicable price that

of

addition to

in

DISH

all charges for public or commercial viewing

copyright

other applicable prices, fees and charges, you agree to pay us

of

equity, under contract (including, without limitation,

in

We provide Services to you

viewing permitted by the

or by DISH's

laws

paid for the Services and the

agreements with third parties.

"fair use"

of

solely for

your household

of

or other

which

of

full, non-discounted

the Services.

Changes

H.

without notice at any time and from time to time (including, without limitation, during any term commitment to which you have agreed), add, delete, rearrange, alter, change and/or eliminate: (i) any and

programming suppliers, services offered by suppliers, software, applications, features and/ or functionalities. any packages, programming, programming suppliers, services offered by suppliers, software, applications, features and/or functionalities, then you acknowledge and agree that we have no obligation to replace or supplement such packages, programming, programming suppliers, services offered by suppliers, software, applications, features or functionalities.

further acknowledge and agree that you are not entitled to any credits, refunds, price

You reductions or any other form rearrangement, alteration, change and/or elimination. that such additions, deletions, rearrangements, alterations, changes and/or eliminations are not a discretionary act by suspension

programming suppliers, services offered by suppliers, software, applications, features

or functionalities.

Promotional Offers and

I.

DISH in is not offered by such third party at the direction responsible for is not

retailer, integrator or private cable operator, offered you a promotional offer or item

connection with your subscription to the Services and such promotional offer

in

in Services. Features and

prices, fees and/or charges; and/or (ii) packages, programming,

all

the event that we add, delete, rearrange, alter, change and/or eliminate

In

compensation because

of

DISH

DISH's legal

expiration

or

fulfilling

any way responsible for such fulfillment.

of

Items.

such promotional offer or providing such promotional item, and

In

Functionalities

of

in

DISH,

if they are due,

right to provide such packages, programming,

the event that a third party, such as an independent

Offered.

any such addition, deletion,

of

further acknowledge and agree

You

whole or

then such third party is

We have the right to,

part, to the termination,

in

item

or

wholly

DISH

12

5.

BILLING POLICIES;

A. payments.

as all receive from us. include, without limitation, reimbursement charges for certain taxes and/or governmental fees imposed on DISH and/or one or more as a Pre-Pay Promotion customer, we will bill you monthly and you or anyone who uses your Equipment). customer, then you or before the due date on your pre-pay for all anyone who uses your Equipment). For the avoidance agree to pay for all

who uses your Equipment, even if you did not authorize such persons to order such pay-per-view Services using your Equipment.

B.

payments, credits, refunds, purchases, prices, fees and charges to your account.

submit your payment by mail, a time to time. You the risk with a designation such as of you), notwithstanding your characterization to customers, and the Late Payment Fee (as set forth in Exhibit 1) is not interest, a credit

service charge circumstances to your payment for Services and/or Equipment (including, without limitation, those set forth in Exhibit 1

taxes that are now or in the future assessed

in

arrears for other Services

Billing

DISH customer service representative or by any other means that we may designate from

must make your payment regardless

of

our rights (including, without limitation, our right to

You

agree to pay

You

acknowledge and agree that such prices, fees and/or charges may

will

be

other Services

prices, fees and charges for pay-per-view Services ordered by anyone

Policjes.

Partial

undelivered mail.

Your bills will

payments

or

a finance charge. Certain prices, fees and/or charges may

PAYMENTS FOR SERVICES; FEES

all

prices, fees and/or charges

in

connection with any Services that you

of

its affiliates.

(including,

billed on a

bill

(including,

on our website, through our

will

In

the event that you send checks or money orders marked

"payment

).

monthly

in order to continue receiving Services; you must

show the total

be

applied

in

without limitation, pay-per-view ordered by

In

the event that you are a Pre-Pay Promotion

basis and you must make

without limitation, pay-per-view ordered by you or

amount due, the payment due date,

first to the

of

whether you receive a

full,"

then we may accept them without waiving any

collect

of

such payment.

Unless

of

doubt, you are responsible for and

E-bill AutoPay program, by

oldest

billed

in advance for most Services

outstanding bill.

any other amounts owed by

DISH

for Services, as

you prepay for

all

payments on

bill.

We do not assume

does not extend credit

apply

well

all

Services

also

You

may

calling

in certain

C.

E-bjll

and maintain paperless

E-bi/1

in the future), and you fail may

Autopay.

AutoPay,

lose

the promotional benefits

In

the event that you accept a promotion that requires you to sign up for

and any other name by which the same or

billing

to maintain paperless billing

and automatic payment (known, as

similar

and automatic payment, then you

13

of

September

promotions may be known -

1,

2015, as

the event that your account is past due on more

Payment Terms.

Alterations

D.

than one (1) occasion, then we may at any time require that you pay for

Equipment before you receive them and you will

under a Pre-Pay Promotion, at which point, all

Promotion

Restarting

E.

date, or you at any time Services Agreement(s) as and when due, then we may disconnect your Services without notice

at any time, obligations under this Agreement and your that your Services are disconnected for non-payment

reconnect your Services, DISH

all

(i)

accrued through the date

one month

prior to disconnection.

any other reason, then, even if you pay to restart your Service, you

or

eligible

including, without

form

been disconnected.

other funds and

installation.

of

or

past-due prices, fees and charges; (ii)

to receive any credits, refunds, price reductions or any other form

compensation that you

of

to

will apply

Your Services.

any other payments under this Agreement

and

prices, fees and charges for the Services and other services that you received

of

to you.

otherwise

such event

in

the event that your Services are disconnected for non-payment

In

limitation,

Unless not earn or accrue interest.

will

such disconnection; and (iii) a deposit equal to a minimum

of

any remaining credits, refunds, price reductions or any other

required by

In

all Services and

be deemed to be receiving your Service

such Pre-Pay

terms and conditions

the event that you do not pay your

In

refuse to make

fail, neglect

wholly relieved

be

may require that you pay, and you agree to pay:

would have been

applicable law, deposits

or

applicable

your

or

from any and

applicable

outstanding prices, fees and charges

all

Promotional

Promotion Agreement(s).

any other reason, then before we

or

eligible

to receive had your Services not

pricing is

of

full

in

bill

timely

will

payment for your

Promotion

our duties and

of

all

no longer

will

compensation,

of

not be segregated from

valid only

by its due

the event

In

be

at the time

of

must pay

Billing

F.

date (as set forth in Exhibit 1 authorize otherwise. made to a third party,

Billing

G.

third-party billing

you for Services and/or Equipment, then different conditions, options, prices, fees and charges may apply.

Early Termination Fees.

H.

may incur prices, fees and/or charges for disconnecting your Service before the expiration

a term commitment or downgrading your programming

of

programming requirement during a term commitment (each, an Please

Termination Fee that may apply.

Errors.

such

of

Representative Payments Terms.

reference your

You

among other things, you

or

bill,

All

).

DISH shall

unless

representative (including,

applicable

prices, fees and charges set forth

all

be subject to a Late Payment Fee

will

payments for Services must be made

have no obligation

we agree otherwise.

without

Depending on your applicable

Promotion Agreement(s) for details

to provide Services for which payment is

the event that we authorize a

In

telephone

limitation,

additional

or

a

payment and

Promotion Agreement(s), you

below

any

"Earlv

14

by the due

bill

any

in

directly

applicable minimum

to us,

company) to

Termination

regarding any

unless we

billing

terms,

Fee").

bill

Early

6.

CANCELLATION OF SERVICE

A.

Continyatjon

unless and in each case as provided in this Agreement

B.

Cancellation Policies.

us at the and/or charges (including, to have set forth in this Agreement and your

will

be effective no sooner than the

provided in accordance with this Agreement.

C.

Disconnection

disconnect your Services, DISH the event that: (i) you you have received Services, or any part through theft us to you pursuant to your applicable

(iv) you assign Agreement through a third-party services provided by such third-party billing filing otherwise Promotion Agreement(s

of

until

telephone number set forth in Section

obligations

or

bankruptcy,

violate the terms and conditions

of

Servjces.

you

cancel

with respect to the return

of

Services.

fail to pay any

of

Services, piracy

or

attempt to assign any

your

applicable Promotion Agreement(s); (v) you are receiving Services

billing

or

bankruptcy proceedings are commenced against you;

your Services

Although without

representative and become ineligible to receive

).

Your subscription to Services

or

you may

limitation,

applicable Promotion Agreement(s). Any cancellation

date that

In

addition to

may without notice at any time disconnect your Services

bill in

or

otherwise; (iii) you encumber the Equipment

full

of

the Services, without paying for them, whether

Promotion Agreement(s) (the "Leased Equipment");

of

your rights, duties or

of

will automatically

we otherwise disconnect your Services,

or

in your

cancel

1,

an

Early Termination Fee) and you

of

Equipment and certain other

DISH actually receives notice that has been

all other rights that

when it is due; (ii) we receive confirmation that

representative; (vi) you commence any act or

this Agreement

applicable

your Services at any time by notifying

you may be subject to certain prices, fees

Promotion Agreement(s).

DISH may have to

obligations

or

your applicable

continue

will

continue

obligations

leased

under this

applicable

or

(vii) you

as

by

in

D.

No Credits. Refunds.

event that your Services are pay

all unbilled and outstanding to your account, are non-refundable, and no credits, refunds, price reductions form

of

compensation event that you received discounted prices, fees and you cancel entitled to any credits, refunds, price reductions unused portions

your Services prior to the expiration

of

such discounted prices, fees or charges.

prjce

canceled

will

be provided in connection with the

Redyctions

or

billed balances.

or

disconnected for any reason, then you still

15

Other

Prices, fees and charges, once charged

or

Forms

charges in connection with a promotion,

of

such promotion, then you will

any other form

of

Compensation.

cancellation

of

compensation for the

or

of

Services.

In

the

must

any other

not be

In

the

EQUIPMENT

7.

order to receive Services, you must purchase or

A. Equipment.

equipment consisting primarily

Smart Card(s), remote control(s), satellite (LNBF) with integrated feed(s)

In

DISH-compatible

a

of (collectively, "Equipment").

lease certain reception

receiver(s) and

antenna(s), and low-noise block converter feed(s)

applicable

Additional

B.

receivers on your account. receiver to the limitations be located at the same residence and continuously connected to the same land-based telephone line

the event that you wish to have receivers at two (2) or more different residential locations,

In

then you must open a separate account for each location.

use a single account for the purpose are not

telephone line and/or broadband home network.

used a single account for the purpose are not telephone line and/or broadband home network, then we may disconnect your Services without notice at any time and, you agree to pay us the difference between the amounts

non-discounted applicable price that

for each receiver for the appropriate number

Smart

C.

inserted into a slot or otherwise Smart Card slot require a Smart Card for proper authorization. Smart Cards remain the property

your Services, or sooner upon our request. Smart Cards are not transferable.

of Your Smart Card event that you report to our customer service center that your Smart Card is defective or that your Smart Card has been lost, damaged or stolen, then we is evidence Smart Card Replacement Fee (as set forth minimize downtime for your Equipment, DISH will, Smart Card to you via overnight delivery, forth

will

all located

all

of

Exhibit 1) will apply.

in

Tuners and Receivers.

the event that we allow

In

be authorized to receive the same Services as your initial receiver, subject

your television equipment and Equipment. All

of

and/or broadband home network (with the exception

the same residential location and connected to the same land-based

in

the same residential location and connected to the same land-based

located

Cards.

DISH

of

in

addition to

in

Receiver(s) are equipped with a conditional access card ("Smart Card")

installed

times and must be returned to us upon cancellation

all

at

will only work in the receiver to which it was assigned by

unauthorized tampering or modification;

We may choose to

authorizing Services for multiple receivers that

of

the event that we determine that you

In

authorizing Services for multiple receivers that

of

other applicable prices, fees and charges,

all

DISH would have charged for the Services authorized

separate accounts.

of

such receiver. Not

in

Exhibit 1)

in

upon your request, deliver a replacement

which case an Overnight Delivery Fee (as set

in

allow

you to do so, then each additional

You

actually

such circumstances, a

in

will

you to place additional

your receivers 'must

of

Tailgater

of

may not directly

received by us and the

all receivers with a

or

DISH.

it,

apply.

replace

will

addition,

In

receivers).

indirectly

or

disconnection

the

In

unless there

order to

in

full,

16

D.

DVR.

programming in digital

DISH's digital

video recorder ("DVR")

format. receiver and the nature to or recording be deleted party that

supplies reproduced, of

the third party that supplied

provisions

of

any particular

from your DVR.

it,

is protected by copyright and other

published,

of

the U.S.

rebroadcast, rewritten or redistributed without the written permission

copyright

functionality allows

Total

of

the programs being recorded.

available recording time varies depending on your

programming or that any such programming

Some

programming is the copyrighted

it (except as

laws)

or by

permitted by the

DISH's

you to record

DISH does not guarantee access

will

not

material

applicable laws

"fair use"

of

the third

and may not be

or other

applicable

agreements with such third parties.

E. Telephone/Broadband Connection.

you must telephone line

continuously connect each receiver on your account to the same

or broadband home network. land-based telephone line or broadband home network may result disconnection in

Exhibit 1) for each dual tuner receiver that is not connected to a land-based telephone

of

Services. We may charge you a TV2 Receiver Connection Fee (as set forth

To

optimize the operation

Failure

to connect each receiver to the same

of

your Equipment,

land-based

in

interruption or

line or broadband home network.

F.

Receiver Alterations.

DISH

may, without notice at any time and from time to time, through periodic downloads or other means, add, delete, rearrange, alter, change and/ or eliminate

the software, applications, features and/or functionalities

in

(or accessed

or received through) your receivers; provide data and content to products with DVR

functionality; store and remove data and content on the hard drives

of

products with DVR

functionality; and send electronic counter-measures to your receivers without notice at

any time and from time to time (including, without limitation, during any term commitment to which you have agreed). these downloads (or by other means) to minimize interference Services, but, you acknowledge and agree that interruptions

other means). DISH

in

Services arising out of, relating to or

may, without notice at any time and from time to time, cease supporting

one or more receiver models.

DISH will

use

commercially reasonable efforts to schedule

with or interruption to your

DISH shall

in

In

the event that we add, delete, rearrange, alter, change and/

have no liability to you for any

connection with such downloads (or

or eliminate the software, applications, features and/or functionalities of a receiver or cease supporting your receiver model, then you further acknowledge and agree that you are not entitled to any credits, refunds, price reductions or any other form of

any such addition, deletion, rearrangement, alteration, change and/or elimination.

of

compensation because

G. Proprietarv Components and Software.

components and software that are proprietary to DISH and its licensors. you

will

not try to reverse-engineer, decompile, disassemble, tamper with or modify, any software or hardware contained within strictly prohibited and may result Promotion Agreement(s), disconnection

any receiver or

in

the termination

of

your Services and/or legal action.

17

Receivers and Smart Cards

You

Smart Card. Such

of

this Agreement and your applicable

contain

agree that

actions are

this Agreement and your

Software Ljcense.

H.

applicable receiver(s), as updated by

time and from time to time,

operation permitted under this Agreement and your not copy, modify software, in whole

translate

or extent distribute any software provided licensed, not sold, DISH, as stated above, this software provided obligations

this

of

Stolen Egujpment.

I.

removed from your premises without your authorization, then you must notify our customer service center by

E-mail immediately, removal,

liable

be your notification.

Promotion Agreement(s), you are

the receiver( s) that you purchased

of

or

such software,

allowed

licensors

its

license, then this license will automatically terminate.

Address

to avoid liability

for unauthorized

under any

this

of

or

but in any event not

Subject to the terms and conditions

licensed to use the software provided in your

licensors

DISH,

solely

transfer any software provided in your receiver( s

in part.

or

applicable laws.

to you for use

and its

your receiver(s). Any attempt to transfer any

in

license

telephone

General

suppliers

license

null

is

the event that any

In

Customer

for payment for unauthorized use

use

its

executable

in

may not reverse-engineer, disassemble, decompile

You

otherwise attempt to derive its source code, except to the

your receiver(s),

in

under the terms and conditions

only

reserve

does not grant to you any

and void.

writing (via the

in

or

Service Mailing Address set forth in

later than three (3) business days after such theft

your Equipment that occurs after we have received

of

and/or its suppliers

code form,

leased, and solely

or

applicable

may not rent,

You

rights not expressly

all

the event that you breach any term

In

your Equipment is

of

Promotion Agreement(s). You may

or

telephone

of

without notice at any

solely

any part thereof.

intellectual

number, Customer

of

in conjunction with

for the purposes

),

lease, load, resell

of

granted to you. Except

property rights in the

the rights, duties

of

stolen

your Equipment. You

any copy

or

for profit

Such

this license,

or

software is

otherwise

Service

Section

lawful

such

of

and

or

condition

or

1) or

will not

or

8. LEASED EQUIPMENT

A. Lease Terms.

otherwise specified in this Agreement Leased Equipment we may, without notice at any time and from time to time, new or reconditioned Leased Equipment, and upon cancellation Services, remove and mounting hardware (but not should

be

that we may consider necessary to evidence our ownership rights in Leased Equipment,

and you agree to execute any and to make such contained on

not be returned to DISH.

deemed a fixture

We may choose to lease

all

at

shall

require the return

or

part

or

ownership

filings.

it.

Our

certain Equipment to subscribers.

applicable

your

or

times remain the

such Leased Equipment. The

of

the LNBF) are your fixtures, are not Leased Equipment and

the Leased Equipment (or any portion thereof)

of

property. We may make such

real

documents that we may consider

all

Leased Equipment may be

of

None

your

sole and

Promotion Agreement(s),

exclusive

replace Leased Equipment with

property

disconnection

or

satellite

filings

necessary for us

displayed

Unless

DISH,

of

antenna

and recordings

by notice

18

of

and

your

will

You have no right at any time to pledge, sell, mortgage, otherwise encumber, give away, alter

or

tamper with Leased Equipment, to remove or relocate Leased Equipment from your

residence Any removal performed consistent with our instructions service rates.

or

to tamper with

or

relocation

You

may not attach any electrical

or

alter any notice

of

such Leased Equipment from your residence must be

of

our ownership on Leased Equipment.

or

by DISH or our designee(s) at our then-current

or

other devices to,

or

in

any way alter, any Leased Equipment without our prior written consent. You are responsible for preventing the loss

or

destruction

covered by your homeowners, renters

of

Leased Equipment and we recommend that Leased Equipment be

or

other insurance policy.

B. Return

condition, normal wear and tear excepted, within thirty (30) days following cancellation disconnection

of

Leased Equipment.

of

your Services

You

must return all Leased Equipment in good operating

or

disconnection

of

your Leased Equipment.

In

the event

or

that you acquired the Leased Equipment from a retailer, then you must return all Leased

Equipment to: (i) your original retailer, in the event that such cancellation

your Services thirty (30) days following your initial activation that such cancellation

or

disconnection

or

of

your Leased Equipment occurs during the first

disconnection

of

programming; or (ii) DISH,

of

your Services or disconnection

or

disconnection in

the event

of

your Leased

Equipment occurs after such thirty (30) day period. You are responsible for and shall

bear all costs, expenses and risk limitation, risk conditions

of

loss during shipment.

of

this Agreement for the return

Following cancellation or disconnection

of

returning the Leased Equipment, including, without

You

are not responsible under the terms and

of

equipment other than the Leased Equipment.

of

your Services or disconnection

of

your Leased

Equipment (unless you acquired the Leased Equipment from a retailer and the cancellation

or disconnection during the first thirty (30) days following your initial activation

of

your Services or disconnection

of

your Leased Equipment occurs

of

programming and you returned Leased Equipment to such retailer within thirty (30) days following cancellation or disconnection you one

or be used by you Fee (as set forth option

of

your Services

or

disconnection

of

your Leased Equipment), DISH will send

more return labels and empty boxes (depending on your Leased Equipment) to

in

returning the Leased Equipment and DISH will charge you a Box Return

in

Exhibit 1) for each such return label and empty box.

You

also have the

contacting DISH by calling the telephone number set forth in Section 1

(i.e., 800-333-DISH (800-333-3474)) to request that DISH or our designee(s) perform an in-home service call to remove the Leased Equipment at DISH's then-current in-home service call rate (may not be available in all areas; geographic restrictions apply). Leased

Equipment will not be deemed returned until received by DISH.

In

the event that you do not return such Leased Equipment undamaged and in working order, normal wear and tear excepted, and in accordance with the procedures set forth in this Agreement, then you are responsible for, and must pay us, certain prices, fees and charges as described

in

your

applicable Promotion Agreement(s).

of

19

IN

THE EVENT THAT YOU DECLINE TO HAVE DISH OR OUR DESIGNEE(S) PERFORM

AN IN-HOME SERVICE CALL TO REMOVE THE LEASED EQUIPMENT AND YOU ELECT

ALL

TO REMOVE THE LEASED EQUIPMENT, THEN YOU ASSUME WITH THE REMOVAL OF THE LEASED EQUIPMENT (INCLUDING, WITHOUT

LIMITATION, FALL HAZARDS RELATED TO THE REMOVAL OF THE LNBF(S)).

C.

pefects

to or accident involving your Leased Equipment. All maintenance and repair

Equipment must be performed by us

Service Call Fee (as set forth

necessitated by any damage to,

and Damages.

You

must notify us immediately

or

our designee(s).

in

Exhibit 1

or

misuse of, Leased Equipment.

),

DISH may charge you for any repairs that are

of

any defect in, damage

In

addition to any applicable

RISKS ASSOCIATED

of

Leased

9. TRANSFER OF ACCOUNT, SERVICES

You

may not assign which will not be unreasonably withheld. For the avoidance lease Equipment or your account has an outstanding balance, then the withholding consent to assign

or

transfer your Services

or

transfer your Services

or

Equipment shall be deemed reasonable.

OR

EQUIPMENT

Equipment without our written consent,

of

doubt, in the event that you

of

10. LIMITATION OF OUR LIABILITY

A. INTERRUPTIONS

NONE OF THE RELEASED PARTIES (AS DEFINED BELOW) WILL BE LIABLE FOR

ANY INTERRUPTION

INCLUDING, WITHOUT LIMITATION, IN THE EVENT THAT SUCH INTERRUPTION OR DELAY ARISES (i) THE TERMINATION OR SUSPENSION OF DISH'S ACCESS TO ALL OR PORTION OF SERVICES; (ii) THE RELOCATION OF ALL OR SERVICES TO DIFFERENT SATELLITE(S); (iii) A CHANGE

APPLICATIONS, FEATURES AND/OR FUNCTIONALITIES AVAILABLE WITH YOUR

EQUIPMENT; (iv) ANY SOFTWARE

ACTS OF GOD, FIRES, EARTHQUAKES, FLOODS, POWER OR TECHNICAL FAILURE,

SATELLITE OR UPLINK FAILURE, ACTS OF ANY GOVERNMENTAL BODY; OR (vi)

ANY CAUSE BEYOND OUR REASONABLE CONTROL. "RELEASED PARTIES" MEANS

DISH, DISH'S PAST AND PRESENT AFFILIATES (INCLUDING, WITHOUT LIMITATION, DISH NETWORK CORPORATION AND ITS DIRECT AND INDIRECT SUBSIDIARIES

AND ECHOSTAR CORPORATION AND ITS DIRECT AND INDIRECT SUBSIDIARIES),

DISH'S THIRD-PARTY VENDORS AND BILLING REPRESENTATIVES, AND THE PREDECESSORS, SUCCESSORS AND ASSIGNS OF ALL OF THE FOREGOING PERSONS AND ENTITIES, AND THE PAST AND PRESENT OFFICERS, DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, ATTORNEYS, SHAREHOLDERS AND LEGAL REPRESENTATIVES OF ALL OF THE FOREGOING PERSONS AND ENTITIES.

ANP

IN

CONNECTION WITH ANY OF THE FOLLOWING:

PELAYS. YOU ACKNOWLEDGE AND AGREE THAT

IN

ANY SERVICE OR FOR ANY DELAY OF PERFORMANCE,

ANY

IN

OR

OTHER DOWNLOADS INITIATED BY US; (v) ANY

ANY

PORTION OF THE

THE SOFTWARE,

20

B.

ALTERATIONS TO EQUIPMENT.

BE

LIABLE FOR

LIMITATION, REMOVING

AND/OR C.

LOSS

LIABLE FOR

THE

FAILURE OF RECORDING

SERVICES

D.

NO WARRANTIES.

BY

APPLICABLE STATE WARRANTY, OR

ANY WARRANTIES (INCLUDING, WITHOUT LIMITATION, MERCHANTABILITY EXPRESSLY DISCLAIMED

E.

CONTENT PROGRAMMING, INTERNET WITHOUT LIMITATION, PARENTAL YOUR NONE TO

ANYONE CONTENT OR OMISSIONS FURNISHED TO YOU; OR FURNISHED TO YOU.

FUNCTIONALITIES.

OF

FAILURE OF RECORDING, INCLUDING, WITHOUT LIMITATION,

OR

OTHER

FAMILY AND OF

THE RELEASED PARTIES SHALL HAVE ANY

(INCLUDING, WITHOUT LIMITATION,

ANY

ALTERATION TO

OR

DISABLING SOFTWARE, APPLICATIONS,

RECORDED ANY

ARISING OUT

DAMAGE

EQUIPMENT.

EITHER EXPRESS

EQUIPMENT

OR

RESTRICTIONS. IT IS YOUR RESPONSIBILITY TO IMPOSE

HOUSEHOLD

FROM

MATERIAL. NONE

RESULTING

DUE

EXCEPT

LAW, NONE

OR

FITNESS FOR

AND EXCLUDED.

AND

OF,

SUCH

CONTENT): (i)

(ii)

ACCESSED USING

NONE

TO

ANY

AS

EXPRESSLY PROVIDED TO

OF THE RELEASED PARTIES MAKES

OR

IMPLIED, REGARDING

ANY

OTHER CONTENT

CONTROLS) ON YOURSELF,

AND GUESTS, AS YOU

RELATING TO

OF THE RELEASED

ANY

EQUIPMENT, INCLUDING, WITHOUT

OF

THE RELEASED PARTIES WILL

FROM

FAULT,

SERVICES FURNISHED TO YOU. ALL

A

PARTICULAR PURPOSE)

LOSS OF RECORDED

FAILURE, DEFICIENCY OR

OR

IN

ANY

CONTAINED

THE

PARTIES WILL

FEATURES

MATERIAL OR

ANY

THE CONTRARY

YOUR

ANY

IMPLIED

RESTRICTIONS (INCLUDING,

DEEM APPROPRIATE.

LIABILITY WHATSOEVER

CONNECTION WITH,

INACCURACIES, ERRORS

IN

ANY

SERVICES

DISH EQUIPMENT

WARRANTY

ARE HEREBY

MEMBERS

OF THE

OR

LOSS OR

DEFECT

ANY

SUCH

OF

ANY

OF

ANY SERVICES

EQUIPMENT

BE

IN

F.

DAMAGES

ARE

LIABLE TO YOU ONLY FOR PARTIES SHALL HAVE INCIDENTAL

11.

DETERMINED TO BE

PIRACY AND

A. Piracy.

direct reception laws and

or

indirect act

and

civil

damage awards

LIMITATION.

ANY

OR

CONSEQUENTIAL

INFRINGEMENT

Receiving

of

all

or

of

this Agreement. The

all

or

attempted act to engage

any portion

of

IN

LIABLE TO YOU,

YOUR

any portion

up to

THE EVENT THAT

DIRECT DAMAGES. NONE

LIABILITY WHATSOEVER FOR

DAMAGES.

of

the Services without paying for them and/or any

of

the Services is a

penalties

$110,000

for violating

per violation.

ANY

THEN THE RELEASED

or

assist in any unauthorized interception

violation

OF THE RELEASED PARTIES

of

various

such

laws

21

PARTIES WILL

OF THE RELEASED

ANY

SPECIAL, INDIRECT,

U.S. federal

can include

imprisonment

BE

or

and state

B. Infringement. Section 605(e)4

crime to modify Equipment to receive encrypted (scrambled) television programming without payment for required subscriptions. Conviction can result

imprisonment for five (5) years

so modified is an accessory to that offense and may be punished in the same manner.

Investigative authority for violations lies with the Federal Bureau

The Equipment may incorporate copyright protection technology that is protected by U.S.

patents and other intellectual property rights. Reverse engineering and/or disassembly is prohibited.

of

Title 47

or

both. Any person who procures Equipment that has been

of

the United States Code makes it a federal

in

a fine

of

up to $500,000,

of

Investigation.

12. DISPUTE RESOLUTION, MANDATORY AND BINDING ARBITRATION

AND CLASS ACTION WAIVER

A. Mandatory and

(as defined below) that cannot be resolved through informal dispute resolution pursuant to Section 12(C), then you and we agree (unless you opt out with Section 12(H)) to resolve such Dispute

or

arbitration You

acknowledge and agree that,

action in small claims court

applicable small claims court cannot adjudicate such individual action (e.g., such small

claims court lacks jurisdiction over such individual action), then such Dispute may only

be resolved through an arbitration proceeding pursuant to Section 12. Arbitration is more

informal than a lawsuit

a neutral arbitrator rather than before a judge

same damages that a court can award. Proceeding

discovery and is subject to limited review by courts. Arbitration means that you waive your

right to a trial by a jury

under this Agreement will take place on

representative claims are not permitted. BY ENTERING INTO THIS AGREEMENT, YOU AND DISH ARE EACH AGREEING TO WAIVE THE RIGHT TO A TRIAL BY JURY

TRIAL BY A JUDGE (OTHER THAN

PARTICIPATE

CAPACITY.

in

interstate commerce and, thus, that the Federal Arbitration Act (the "FAA") governs the

interpretation and enforcement from bringing issues to the attention

limitation, the Federal Communications Commission). Such agencies can,

the law allows, seek relief against us on your behalf.

in

You

Binding

small claims court, instead

or

IN

A CLASS ACTION OR TO BRING A CLAIM

and DISH also each agree that this Agreement evidences a transaction

Arbitration.

in

accordance with Section 12 and it is determined that the

in

court. Arbitration means that you will have a fair hearing before

a trial by a judge (other than

of

this provision. Nothing

In

the event that you or we have a Dispute

of

Section 12 in accordance

in

an individual action, either through binding

of

in

courts

the event that you

or

jury

an

individual basis; class arbitrations and class

IN

SMALL CLAIMS COURT) AND THE RIGHT TO

of

federal, state or local agencies (including, without

of

general jurisdiction.

or

DISH commences an individual

in

a court. Arbitrators can award the

in

arbitration may result in limited

in

small claims court). Any arbitration

IN

A REPRESENTATIVE

in

this Agreement precludes you

in

the event that

OR

or

A

l

' I

'

I

,!

...

22

B. Dispute Defined. The term "Dispute" means, subject to the exceptions set forth

Section 12(K), any and all past, present you and DISH, whether based

without limitation, fraud, misrepresentation, fraudulent inducement, negligence

intentional tort)

validity, enforceability and/or scope

broadest possible meaning that will be enforced and includes, without limitation, any and all claims between you and DISH (i) this Agreement and your applicable Promotion Agreement(s); (ii) DISH's services (including, without limitation, Services); (iii) DISH's devices limitation, Equipment); (iv) billing, collection and credit reporting; (v) telephone calls, texts,

faxes and e-mails that you claim you received from DISH and/or a party acting or purporting

to act on DISH's behalf; and/or (vi) DISH's and/or its agents' collection, retention and/or disclosure "we," "us," and present direct and indirect subsidiaries, and the predecessors, successors and assigns of

all

of

the foregoing persons and entities, and the past or present officers, directors,

employees, partners, agents, attorneys, shareholders and legal representatives

foregoing persons and entities.

or

any other legal or equitable theory, and includes, without limitation, the

of

personally identifiable information. For purposes

or

"our" means DISH Network L.L.C., DISH Network Corporation and its past

in

contract, statute, regulation, ordinance, tort (including,

in

any way arising out of, relating to

or

future disputes, claims or controversies between

of

Section 12. The term "Dispute" is to be given the

or

in connection with:

or

products (including, without

of

Section 12 only, "DISH,"

in

or

any other

of

all

of

the

C. Informal Disoute Resolution: Notice and Opportunity to Cure.

to first try to resolve any Dispute informally. Accordingly, neither you nor DISH may start an

in

individual action, either through binding arbitration or

sixty (60) calendar days after you written document titled "dispute resolution notice" (each, a "Dispute Resolution Notice"). You

may, but are not required to, download a form Dispute Resolution Notice at http://www.dish.com/downloads/legalldispute-resolution-notice.pdf. Dispute Resolution Notice to the Legal Dispute Resolution Notice Address (i.e., DISH Network L.L.C., Attn: Dispute Resolution, and we must send our Dispute Resolution Notice to your billing address then appearing our records. The Dispute Resolution Notice must: (i) state your name, account number and contact information; (ii) describe the nature and basis

in

specific relief sought reach an agreement to resolve the Dispute within sixty (60) calendar days after the Dispute Resolution Notice is received, then you or DISH may commence an individual action, either through binding arbitration or

connection with the Dispute. In the event that you and DISH do not

or

DISH notifies the other

P.O.

in

small claims court,

Box 9040, Littleton, Colorado 80120-9040),

small claims court, for at least

of

a Dispute by sending a

of

the Dispute; and (iii) set forth the

in

accordance with Section 12.

You

and DISH agree

You

must send your

in

23

D.

Arbitration Procedures. Unless you and

will

be governed by the then-current Consumer Arbitration Rules (collectively, the "AAA Rules") or

collective

of

the American Arbitration Association

actions, as modified by this Agreement, and

DISH agree otherwise

("AAA")

excluding any rules for class

will

be administered by

in

writing, the arbitration

the AAA

and conducted before a single, neutral arbitrator. The AAA Rules are available online at the AAA's website (as 2015, 1-800-778-7879) Notice Address (i.e., DISH Littleton, Colorado 80120-9040). The arbitration your

billing

address then appearing location or a telephonic or basis

of

written submissions by the participants). The arbitrator and conditions of this Agreement, right to a trial by jury or a trial by a judge (other than participate

in

a

class

The arbitrator, and not any federal, state or

authority to adjudicate the merits

of

August

7,

2015, www.adr.org), by calling the AAA (as

of

August

or by submitting a written request to the Legal Dispute Resolution

Network L.L.C., Attn: Dispute Resolution,

in

our records unless you and we both agree to another

"desk" arbitration (i.e., an arbitration conducted

including,

without limitation,

action or to bring a claim

local

of

any Dispute.

will

be held

at a location

will

DISH's and your waiver of the

in

small claims

in

a representative capacity. court or agency,

In

the event that you and/or

P.O.

Box

9040,

in

the county

solely

on the

be bound by the terms

court) and the right to

shall

have exclusive

DISH

of

elect to

submit a Dispute to arbitration pursuant to Section 12, then the party initiating arbitration must open a case by filing fee; and (iii) a copy (collectively, located

the "Demand for Arbitration"). The filing may be made

on

the AAA's website (www.adr.org), or by filing the De-mand for Arbitration with any

AAA office, regardless

filing

with the AAA: (i) a demand for arbitration; (ii) the administrative

of

the applicable arbitration agreement (i.e., Section

of

the intended

locale

of

any hearing.

through

12)-

"AAA WebFile,"

7,

E.

The Arbitrator's Award. An arbitrator's award

disposition

of

each Dispute and a concise written statement of the essential findings and

will

consist

of

a written statement

of

the

conclusions on which the award is based. The arbitrator's decision and award are final and binding, subject the award may be entered

F.

Costs

receive

of

less initiated arbitration, DISH will

directly pay the AAA any case management fees associated with the arbitration

only

to the limited court review permitted under the FAA, and judgment on

Arbitration.

than

$75,000

DISH will promptly reimburse you for your payment

in

any court

In

the event that you initiate arbitration and agree that you

in

damages, then, after

of

competent jurisdiction.

DISH

receives notice that you have

of

the filing fee and

will

and the professional fees for the arbitrator's services. However, in the event that you initiate an arbitration fees will

in

which you seek

be governed by the

$75,000

AAA

Rules.

or

more

in

damages, then the payment

of

these

24

G. Class Action Waiver. NEITHER YOU NOR DISH SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY

ARBITRATE

LIMITATION, AS A REPRESENTATIVE MEMBER OF A CLASS

ATTORNEY GENERAL CAPACITY,

above). Further, unless both you and DISH agree otherwise in writing, the arbitrator may not consolidate more than one ( 1) person's claims, and may not otherwise preside over any form

of

a representative Section and void.

H. Right to Opt Out. In the event that you do not wish to be bound by Section 12, then you must notify DISH in writing within thirty (30) days following the date that we first give you notice Form located at http://www.dish.com/downloads/legal/arbitration-opt-out.pdf and sending it to the Legal Dispute Resolution Notice Address (i.e., DISH Network L.L.C., Attn: Dispute Resolution, written notification to DISH at the Legal Dispute Resolution Notice Address that includes: (1) your name and account number; (2) your service address; and (3) a clear statement that you do not wish to resolve Disputes with DISH through arbitration. Your decision to opt out of

Section 12 will have no adverse effect on your relationship with DISH or DISH's delivery

of

Service(s) to you. Any opt-out not received within the thirty (30) day period set forth above will not be valid and you must pursue your Disputes (if any) as an individual action, either through binding arbitration with Section 12 (excluding this Section 12(H), which in such event will no longer apply). In the event that you are a new DISH customer, then your activation receipt following the date agreement that you are bound by Section 12. In the event that you are an existing DISH customer, then your continued receipt in writing within thirty (30) days following the date that to elect to opt out you are bound by Section 12. elect to opt out mail (including, without limitation, on a mailed bill, bill insert, notice, letter or postcard), then it will be considered given three (3) days after it is first deposited in the U.S. mail, addressed to you you notice electronically (including, without limitation, via an e-mail, electronic bill, social media message or attachment), then it will be considered given at the time we first send an electronic communication containing such notice such notice (or the electronic bill

of

at

ANY

12CG)

of

P.O.

Services or Equipment and failure to notify DISH

your billing address then appearing

CLAIM

is found to be unenforceable, then the entirety

your right to elect to opt out

Box 9040, Littleton, Colorado 80120-9040);

of

activation

of

Section 12 shall constitute your acknowledgment and agreement that

of

Section 12 as follows: (a) in the event that

OR

AGAINST OTHER INDIVIDUALS OR ENTITIES, OR

IN

A REPRESENTATIVE CAPACITY, INCLUDING, WITHOUT

OR

IN

A PRIVATE

IN

or

class proceeding.

or

in

small claims court, pursuant to and

of

your account shall constitute your acknowledgment and

of

We

will be deemed to have given you notice

in

which it is included) to the electronic contact information

CONNECTION WITH

In

the event that any portion

of

Section 12 by: (i) completing the Opt Out

Services

or

Equipment and failure to notify DISH

we

in

our records; (b)

or

notifying you

ANY

or

in

first give you notice

we

DISPUTE (as defined

of

this

of

Section 12 shall be null

(ii) otherwise providing

in

accordance

of

a DISH account

writing within thirty (30) days

of

your right to

send you notice by U.S.

in

the event that we send

of

the availability

or

your right

of

25

(including, identifier) then appearing in our records; and (c) in the event that we send you notice via

broadcast on a television channel, through pop-up messages sent to your receiver) or through publication on dish.com, mydish.com, dish.comllegal or other website, then it broadcast, sent or

I.

Miscellaneous.

event that Dispute Resolution Notice Address), then you may reject any such future change as (i) in the event that we to

DISH within thirty (30) days that we elect not to provide notice at the Legal Dispute Resolution Notice Address

time. By rejecting any future change, you are agreeing that you

between you and DISH you have previously opted out

forth in Section 12 or under applicable

responsible for its respective attorneys' fees, costs and expenses incurred

with any Dispute.

without limitation, e-mail address or social media (e.g., Facebook, Twitter)

or

on your receiver(s) (including, without limitation,

will

be considered given when first

published.

Notwithstanding any provision

DISH

at the Legal Dispute Resolution Notice Address

makes any future change to Section 12 (other than a change to the

elect to provide notice

following

in

the date that we first give you our notice; or (ii) in the event

of

such change, then by sending written notice to

accordance with the unmodified language

of

Section 12

law, each

·

in

this Agreement to the contrary, in the

of

such change, then by sending written notice

of

your rejection

of

your rejection

in

a timely manner. Except as otherwise set

of

you and

of

such change at any

will

resolve any Dispute

DISH shall bear and be solely

of

such change

of

Section 12, unless

in

connection

Legal follows:

DISH

J.

Expenses Outside

Agreement,

a claim that is subject to arbitration (other than an individual action in and the other party successfully compels arbitration, then the party filing that judicial or administrative action must pay the other party's costs and expenses incurred in seeking to compel arbitration (including, without limitation, reasonable attorneys' fees, expenses and

court costs).

K.

Exceptions.

limitation, the informal dispute resolution provision set forth in Section 12(C)) and may be decided by a court or any portion piracy or otherwise; and (ii) any Dispute based on a violation 1934, 47 2510-2521 et seq., or any federal or state

L. Survival.

any reason or no reason indefinitely.

in

the event that either party files a judicial or administrative action asserting

The

of

the

U.S.C.

§

Section 12

of

following

of

Services

1201

et seq., or the Electronic Communications Privacy Act, 18

shall

Arbitration.

Disputes are excluded from Section 12 (including, without

competent jurisdiction: (i) any Dispute based on your receipt

without paying for them, whether though theft

survive expiration or earlier termination

Except as otherwise expressly set forth

of

the Communications Act

law

relating to signal theft or theft

small

of

claims court)

of

this Agreement for

in

this

Services,

U.S.C.

service.

only

of

all

of

§§

26

13. GENERAL

A. Notice. Expect as otherwise provided by Section

permitted to give under this Agreement may be given via U.S. mail, electronically (including, without limitation, via an e-mail, electronic bill or social media message), on your bill, as

a bill insert, via broadcast on a television channel, on your receiver(s) (including, without limitation, through pop-up messages sent to your receiver) through publication on dish.com, mydish.com, dish.com/legal means. mailed bill, bill insert, notice, letter or postcard), then it will be considered given

three (3) days after it is first deposited

address then appearing in our records. (including, without limitation, via an e-mail, electronic bill, social media message or attachment), then it will be considered given at the time we first send an electronic communication containing such notice (or the electronic bill in which it is included) to the electronic contact information (including, without limitation, e-mail address appearing in our records. In the event that we give you notice via broadcast on a television channel, or on your receiver(s) (including, without limitation, through pop-up messages sent to your receiver) website, then it will be considered given when first broadcast, sent event that we give you notice by telephone, then it will be considered given when personally delivered to you or when left as a message at your telephone number then appearing in our records. Unless otherwise specified in this Agreement, any notice required be given by you under this Agreement shall be addressed to us at DISH Network L.L.C., Customer Service Center, CO 80160-9033, and shall be deemed given when received by us at such mailing address.

In

the event that we give you notice by U.S. mail (including, without limitation, on a

or

through publication on dish.com, mydish.com, dish.com/legal

or

other website, by telephone,

in

the U.S. mail, addressed to you at your billing

In

the event that we give you notice electronically

or

notifying you

or

social media (e.g., Facebook, Twitter) identifier) then

in

12,

any notice that we are required or

or

by any other reasonable

of

the availability

or

writing and shall be sent by first-class mail

of

such notice

or

published.

or

P.O.

Box 9033, Littleton,

In

permitted to

other

the

B. Physical Address/Change

must provide us with the physical address where your Equipment will be located and your Services will be provided. A post office box does not meet this requirement. us immediate notice number, physical address where your Equipment is located You may do this by notifying us at the telephone number, Customer Service E-mail Address or

General Customer Service Mailing Address set forth in Section

C.

Consent

and their third-party representatives, to contact you: (i) regarding your account; (ii) to recover any unpaid portion other purpose not prohibited by applicable law. by any means not prohibited by applicable law (including, without limitation, an automated dialing

or

to

Call Your TelePhone Number.

prerecorded messaging system) at the telephone number(s) that you provide

of

any change

of

Address. When setting up your DISH account, you

You

of

name, mailing address, e-mail address, telephone

or

other contact information.

1.

You

authorize DISH and its affiliates, and its

of

any obligation to DISH

In

each case, such contact may be made

or

its affiliates; and/or (iii) for any

27

must give

to

DISH, including, and agree that you do not need to provide a mobile telephone number to receive Services. For the avoidance provide to third-party representatives, may contact you by any means not prohibited by applicable law (including, offers, solicitations and promotions, except as prohibited by applicable law.

D.

Account Information.

you are responsible for maintaining the confidentiality password and for all activities that occur under your account username and/or password. You

must: (i) keep your account username and password confidential and not share them with anyone else (including, service representative); and (ii) immediately notify us password and/or account username or other breach are speaking with in

Section 1 or posted on www.dish.com, or utilize

www.mydish.com/chat.

E.

Third-Partv

to provide billing and other services on our behalf, of this Agreement shall Additional terms and conditions imposed by our third-party billing representatives may apply. For example and without limitation: (i) late fees and charges imposed by our

third-party billing representatives may be administered according to our third-party billing

representative's billing procedures and applicable state tariffs and regulations; (ii) our third-party billing representatives may require that you pay all and charges for Services, a restart price, fee or charge and/or a prepayment before we reconnect your Services; and (iii) other services provided by our third-party representatives restored before Services can be restored, and a restoral fee and/or deposit may be required to restore third-party billing agent representative services. Partial payments on third-party billing on your third-party billing representative bill according to the third-party billing representative's billing statutes and regulations. Please contact your third-party Failure to pay all or any part

disconnection

billing representative, then we

DISH,

without limitation, an automated dialing or prerecorded messaging system) with

representative bills

of

without limitation, any

of

doubt, with respect to any land-based telephone number(s) that you

you acknowledge and agree that

In

the event that you have an online account with us, then

without limitation, any person

DISH

Billing

(including,

Services.

when you place a telephone call to the telephone number set forth

Representatives. We may enter into relationships with third parties

apply to such third parties as applicable under the circumstances.

without limitation, local telephone service) may need to be

may be applied first to the balance due for other services billed

of

your third-party billing representative bill

In

the event that your account is assigned by us to a third-party

will

provide you notice

mobile

(including,

telephone number(s).

DISH and its affiliates, and its and their

of

your account username and

claiming

of

any unauthorized use

of

security.

DISH's online customer service chat at

in

which case the terms and conditions

without limitation, telephone service)

procedures and applicable state

billing

of

such assignment.

You

past-due prices, fees

representative for details.

You

acknowledge

to be a

can only be sure you

DISH customer

of

your

billing

may

result

in

F.

Credit Checks.

creditworthiness (including, without limitation, acquiring credit reports and histories) and to

You

authorize

DISH

to investigate your financial responsibility and

28

report any payment defaults to credit reporting agencies. Such credit checks may require you to provide DISH with your Social Security number. Under the Fair Credit Reporting Act, you have the right to notify DISH

information about your account to any credit reporting agency.

us at the Customer Service E-mail Address or General Customer Service Mailing Address

set forth

(ii) your service address; and (iii) a description

inaccurate information about your account to any credit reporting agency.

G.

Applicable

performance and enforcement, and any claim, complaint or dispute (including, without

limitation, any Dispute) arising out of, relating to or Agreement, the Services or the Equipment shall be governed by the laws and regulations of the State

H.

Remedies Cumulative. The rights and remedies provided under this Agreement to DISH

in

case

to any other rights and remedies that DISH may have by reason

at law, in equity, under contract (including, without limitation, this Agreement and your

applicable Promotion Agreement(s))

I.

Waiver. DISH's failure to exercise or delay

under contract (including, without limitation, this Agreement and your applicable Promotion Agreement(s))

as a waiver by DISH

rights at law,

applicable Promotion Agreement(s))

In

the event that DISH waives any then such waiver will not be deemed a continuing waiver and will not preclude DISH from exercising such rights

in

Section

1.

Please include in any such notice: (i) you name and account number;

Law. This Agreement and all matters relating to its validity, construction,

of

Colorado without giving effect to its conflict

of

your default or breach

or

otherwise (all

of

such rights. DISH will not be deemed to have waived any

in

equity, under contract (including, without limitation, this Agreement and your

in

another instance.

in

the event that you believe we have reported inaccurate

You

may do this by notifying

of

why you believe

in

connection with any aspect

of

law provisions.

of

this Agreement are cumulative and without prejudice

or

otherwise (all

in

exercising any

of

which are hereby expressly reserved) will not operate

or

otherwise unless such waiver

of

its rights pursuant to this Agreement

of

which are expressly reserved).

we

have reported

of

such default or breach

of

its rights at law,

is

in

writing. in

one instance,

of

in

of

this

equity,

its

J.

Severabilitv. Except as otherwise set forth

Agreement is separable and divisible from every other provision and the enforceability

of

any one (1) provision does not limit the enforceability, in whole provision.

Agreement(s) is declared to be invalid, illegal, void or less than fully enforceable as to time,

scope be construed by limiting, reforming and reducing it so that such provision is valid, legal and fully enforceable while preserving to the greatest extent permissible the original intent of

the parties; the remaining- terms and conditions Promotion Agreement(s) will not be affected by such alteration, and shall remain and effect.

In

the event that any provision

or

otherwise, then (except as otherwise set forth

in

Section 12(G), each provision

or

in

part,

of

this Agreement or your applicable Promotion

in

Section 12) such provision must

of

this Agreement and your applicable

of

this

of

any other

in

29

full force

K.

Other

Policies.

You

agree that you

will

comply with

all

policies related to this Agreement,

your applicable Promotion Agreement(s), your Services and/or your Equipment, including, without limitation, any and dish.com/legal).

You

acknowledge and agree that the use

all

applicable privacy notices (which are

of

available at

your Services and/or

Equipment is subject to each such policy.

L. Other.

other similarly situated individual is authorized to change applicable Promotion Agreement(s). any notice at any time and from time to time. The terms and conditions

No salesperson,

installer,

customer service representative, authorized

or

override this Agreement

DISH

may, however, change this Agreement without

of

this Agreement

retailer,

or

and your applicable Promotion Agreement(s) that either are expressly stated to survive their nature would logically be expected to survive its expiration thereafter. This Agreement is in addition to any other written agreement(s), you and and except as provided to the shall remain in full

DISH

(including, without limitation, your

contrary in this Agreement,

applicable

all

force and effect. Except as expressly set forth in this Agreement to

the contrary, this Agreement replaces and supersedes any and

Customer Agreements in their entirety, and such prior

Agreements between this Agreement and your the sole and exclusive authority

shall

be

of

no further force

to·

or

effect whatsoever.

applicable

Promotion Agreement(s), then

interpret and/or make a final determination concerning

DISH Residential Customer

or

termination

will

continue

if

any, between

Promotion Agreement(s))

such written agreements

all prior

In

the event

DISH

Residential

of

any ambiguity

DISH shall

any issue arising from such ambiguity.

or

your

or

by

have

30

EXHIBIT 1 - FEES

In addition to any amounts due for your Services and any other amounts due under this

or

Agreement

and charges listed

these Fees, increase

any time and from time to time. Discounts on certain Fees may be available from time to

time in the event that you subscribe to certain programming packages and/or use certain

Equipment. Additional Fees may apply for non-standard installations you upgrade your Equipment after installation. itemization receive Services.

your applicable Promotion Agreement(s), you agree to pay the prices, fees

in

the table below ("Fees") if and when applicable. DISH may change

or

decrease these Fees or impose additional Fees without notice at

or

in

the event that

You

may call 800-333-3474 to request an

of

any cost that you will incur in order to purchase and/or lease Equipment or

Monthly Fees:

Additional Receiver Fee: In determining the

Additional Receiver Fee amount (charged in the event that you have more than one ( 1 ) receiver on your account), the receiver with the highest associated fee shall be deemed activated prior to all other receivers on your account.)

DISH 500 Upgrade Fee DISH Pause DVR Service Fee

Protection Plan

$7.00

$10.00

$12.00

$14.00

$17.00

$5.00

$7.00 $10.00 $12.00

$8.00

Per additional Solo Non-DVR receiver and Joey

Per additional Super Joey

Per additional Solo DVR receiver

Per additional Hopper and Hopper with Sling

Per additional Duo Non-DVR receiver

Per additional Duo DVR and HD Duo DVR SlingLoaded receiver

You

receive Services in Alaska (AK)

You

participate in DISH Pause. Solo DVR and Duo DVR receiver HD Duo DVR SlingLoaded receiver Hopper and Hopper with Sling (Whole Home DVR) You

participate in the Protection Plan.

or

Hawaii (HI).

Service Access Fee

TV2 Receiver Connection Fee

$10.00

$5.00

You

subscribe to Racetrack TV, but do not subscribe to applicable required minimum programming.

You

purchase

to a telephone line and/or a broadband home network.

or

lease a dual-tuner receiver and it is not connected

31

Box Return Fee

Transactional Fees

DISH

$10.00

delivers return boxes and

Leased Equipment.

labels

to return

External Hard Drive Activation Fee

Late Payment Fee

No Qualifying

Out

of

Warranty Receiver

Replacement Fee

Overnight Delivery Fee

Programming Change Fee

Protection Plan

Card Fee

Change

Fee

$40.00

$8.00

$99.00

$75.00

$20.00

·$5.00

$20.00

$30.00

One-time fee charged receiver and you choose to connect an external hard drive

to that receiver. You do not pay your

(not applicable Pre-Pay Promotion).

You

are eligible for and accept a promotion but

provide

You

DISH available in Alaska, Hawaii, Puerto Rico, or the U.S.

You change your programming selection within thirty days following the same service being added (excluding adult programming).

Changes to your programming selection include adult programming.

You one-hundred-eighty commencement Protection Plan.

DISH with a valid credit card

need to replace or repair an out-of-warranty receiver.

delivers an item to you via overnight delivery (not

Virgin Islands).

cancel the Protection Plan within

if

of

in

the event that you have a ViP

bill

in

full

on or before its due date

you are receiving Services pursuant to a

do

not

or

debit/check card.

(30)

(180)

days

following

your participation in the

the

Returned Payment Fee

Service Call

Shipping and Handling Fee

Smart Card

Fee

Replacement Fee

$10.00

$95.00

$15.00

$50.00

You

make an EFT

subsequently returned. We send a certified technician to you. (Service

not available in all DISH

delivers hardware to you via regular delivery.

(A

$20.00

Puerto Rico or Virgin

We replace your damaged, stolen, tampered with

Extended Delivery Fee

or

check payment to

areas; geographic restrictions apply.)

Islands.)

Smart Card

because it was lost,

or

DISH

also

applies to AK,

modified.

32

and it is

calls are

HI,

This Privacy Notice ("Notice") explains how DISH Network L.L.C. ("DISH") collects, uses and discloses information about DISH subscribers.

In

the Notice, the terms "DISH", "DISH Network", "we", "us", or "our" refer to DISH Network L.L.C., which owns and/or operates the

DISH®

direct broadcast satellite television service and related services (the "Service"). The term "you" refers to you as a subscriber to our satellite television service. Your use

of

the Service including through a set-top box or satellite receiver, any device authorized to receive our services or any software or mobile application constitutes your acceptance

of

this Notice.

This Notice does not apply to the areas general public, the dish NET satellite service or the dish NET wireline service, all

of

DISH websites that are available to the

of which are covered by separate privacy policies. These policies can be found at dish.com/legal.

of

Protection

Subscriber Information Under the Communications Act

As a subscriber to the DISH satellite television service, you are entitled under Section 338(i)

the Communications Act

of

1934 (the "Communications Act") to know

of

the following:

• How DISH is limited

in

how we collect, use and disclose personally identifiable

information about you;

• What personally identifiable information we collect about you and how we use

• How, why and when we disclose personally identifiable information about you and to whom;

• How long we keep your personally identifiable information;

• How you can access your personally identifiable information; and

it;

• Your rights concerning personally identifiable information and its collection, use and disclosure.

In this notice the terms "DISH" "DISH Network" "we" "us" or "our" refer to DISH

' ' ' ' '

Network L.L.C., which owns and/or operates the television service. The term "you" refers to you as a subscriber to our satellite television service.

33

DISH®

direct broadcast satellite

The Communications Act applies

have given us, or that we have Personally

not

include

identifiable information is information that identifies you specifically; it does

aggregate data, anonymized data or data that does not identify you or

to

collected

other particular persons. This Notice under the Communications Act as

for

DISH satellite television

subscribers.

well

personally

in

includes

identifiable information that you

connection with your use

of

the information required to be

the Service.

disclosed

as certain additional privacy-related information

What Information We

The Communications Act

Collect

About You

allows DISH

to use our satellite facilities to

collect

personally identifiable information about you to obtain information necessary to provide our detect unauthorized reception us from using our

satellite television

service or other services to our subscribers and to

of

satellite signals.

system

facilities

The Communications Act prevents

to

collect personally

identifiable

information about you for any other reason without your prior written or electronic consent.

A.

Personally Identifiable Information

In

order to provide reliable,

records containing information about information. These records things: your name, service address, number,

Social Security number, bank account and/or credit card number, and other

high-quality service to you, we keep

generally

you that may constitute

include

billing

the

following information, among other

address, e-mail

personally identifiable

address,

regular

telephone

business

account information.

We may

billing

communications records, records indicating the number connected to our

also collect

and maintain other information about your account, such as

and payment history, service information, customer correspondence and

of

television sets and devices

satellite facilities

and the programming service options you have

chosen.

B.

Usage

and

Service

Information

When you use the Service, our distribution systems

information regarding your use pay-per-view program or purchase a product or service the system may personally identifiable information such as account and related

to the pay-per-view programs or other products or services ordered so that you may be properly billed carry out a particular

request that you made

of

these services.

for them. Most

automatically collect certain

If,

for

example,

you watch a

collect certain

billing-related

of

the information that is

in

connection with the Service and is not

information

collected

34

is used to

l

personally identifiable information. This information may include information required

to change your television channel, review listings

in

an electronic program guide, and pause or fast forward through certain programs, among other information. It may also include other information such as the time you actually use our services and the use of

other features

of

our services, and which menus and menu screens are used most often and the time spent using them, among other information. DISH also obtains data related to your viewing choices and advertisements selected for you. We periodically summarize, anonymize, aggregate, and/or remove certain data elements from data sets that can be used to uniquely identify you, and employ other similar methods designed to inhibit direct association with your identity.

C.

Third-Party Information

We may also combine your personally identifiable information with personally

identifiable information obtained from third parties such as programmers, business partners and affiliates, consumer reporting agencies and other data companies for

the purpose

offerings. We may use these databases and these business records

of

creating enhanced databases, business records, products or service

in

marketing, advertising and other activities related to the Service and other products and services. We also maintain records

of

research concerning subscriber satisfaction and viewing

habits, which are obtained from subscriber interviews and questionnaires.

D.

Third-Party Services and Websites

When you click on a link to a third-party service, application or website, even when doing so through a DISH set-top box or website, this Notice no longer applies.

You

should review the privacy policy

of

the third parties operating any such services,

applications or websites prior to providing your personal information.

E.

Cookies and Other Technologies

The Service may be provided through Internet websites or other platforms operated by us, our affiliates and/or other companies. For example, you can access the Service

from our websites and apps and by using certain Internet-connected devices and other

similar platforms that are not operated or maintained by us. We are not responsible

for the information, security or privacy practices

of

such third parties or any third-party platforms. If you are using the Service on a third-party-operated platform, you should check the privacy policy

of

the applicable third party to determine how it handles any

information it collects from or about you.

35

We may use cookies, web beacons, tags, and other technologies to make your use of

the Service more convenient and to support and improve our business, marketing,

and advertising activities: these technologies expand our and third parties' abilities to collect data and other information. For example, we may use cookies to remember your e-mail address so that you visit any of our websites or apps. Most browsers are but you can set up your browser to alert you every time a cookie you decide whether or not to accept disabled certain cookies, but you may not be automatically

will

not have to re-enter this information each time you

it.

initially

You

can access the Service even when you've

set up to accept cookies,

is

offered, letting

recognized by the Service

upon revisiting. Some of our websites and HTML-formatted e-mails and e-newsletters use web

beacons to compile statistics about our website usage. some web beacons by rejecting their associated cookies. We also

that

includes

data such as

IP

addresses, browser type, device type,

You

may be able to disable

collect information

Internet

Service

Provider, referring/exit pages, platform type, date/time stamp, and number of clicks.

DISH, trends, administer the Service, track usage and users' movement well

our business partners, and our service providers use this information to analyze

in

the aggregate, as

as to gather broad demographic information.

We may use cookies, web beacons, tags and other technologies to track, transmit, and analyze usage information and to compile statistical information about our Users in

order to improve the quality and performance right to publish non-personal information regarding the Service for purposes and as a representative audience. requests from

Internet

browsers.

of

DISH

the Service.

DISH reserves the

promotional

does not recognize

"Do

Not

Track"

From time to time, we may allow you to use the Service with social networking

services and connect your Membership Account with accounts that you have with third parties including with certain third-party social networks ("Third-Party If

you consent to share information about your activities with Third-Party Accounts,

then DISH

DISH may send information about you to such third parties.

places advertisements on the Service and on third-party platforms and also

Accounts").

places advertisements from third-party advertisers on the Service. Advertisers, advertising technology companies and service providers that perform advertisingrelated services for us and our business partners may use cookies, web beacons,

tags and other technologies, to collect

information from or about you

in

order to tailor

advertisements, measure advertising effectiveness, and enable other enhancements.

36

DISH of

may also permit third parties to collect

certain information related to your usage

our Services, such as viewer measurement and other data related to your activities

for market research, ratings, viewer measurement and other analytical and reporting

purposes. information limit the types and use

Ill.

How

Our

agreements with business partners and service providers that

We

Use Your Information

of

information shared with these companies.

collect

We use

personally

identifiable information as permitted by the Communications Act

and this Notice.

Among other things, we use this information primarily to conduct business activities

related to providing you the Service and to help us detect theft Generally billing

speaking, we use the information that we

collect in connection with

and collections, administration, surveys, marketing, service delivery and

of

service.

customization, maintenance and operations, and fraud prevention. We may also

use the personal and aggregate information about you to deliver addressable or customized advertising, offers and other services to you. We also use personally identifiable information to, among other things:

• Install,

operate, provide, and maintain our

satellite

television service and other

services;

•

Confirm that you are receiving the level( s)

of

service requested and are properly

billed;

• Identify

• Inform

when changes are made to your account or services;

you

of

products, programming or services that may be

of

interest to you;

•

Make programming recommendations;

•

Understand the use of, and identify improvements to, our services;

• Detect unauthorized reception

• Determine whether applicable policies and terms

•

Configure

satellite

television service-related devices;

• Perform statistical or qualitative research and analysis;

•

Maintain our do not contact list;

• Comply with law; and

• As otherwise necessary to provide the service.

of

our services;

37

of

service are being violated;

IV.

Disclosure

DISH considers the personally identifiable information contained in our business

records to personally identifiable information concerning any subscriber

of

Information

be

confidential. The Communications Act authorizes us to disclose

to

Others

if

the disclosure is:

necessary for us to provide satellite television service legal process (as described below); for "mailing list" limit this disclosure as described below).

or

other purposes (subject to each subscriber's right to prohibit

A. When DISH is Permitted

1. To

conduct

business activities related

satellite television services

We may disclose personally identifiable information about you to or

to others who work service providers and vendors; potential business merger, acquisition, sale partners; and regulators when the disclosure is necessary to render conduct a legitimate business activity related to the satellite television service or

other services that billing and collections, administration, surveys, marketing, service delivery and customization, maintenance and operations, and fraud prevention. We

may also share your information with third parties that provide content

or

technologies used in our services to report on and account for the use of

such content information about you in non-personally identifiable such as ratings surveys and service usage and other statistical reports, which nature system. We may also use and share data in aggregate formats with programmers, advertisers and others for advertising and other purposes. or personally identifiable information will be one of

do

not personally identify you, your particular viewing habits,

of

any transaction that you have made over the satellite television

If

sale

of

all

the transaction.

or

we

(or our parent company) enter into a merger, acquisition,

or

a portion

or

conduct a legitimate business activity related to our

or

other services provided to you; required by

or

of

to

Disclose Personally Identifiable Information

or

other

for

us, such as outside auditors, professional advisors,

we

provide to you. Generally, these disclosures involve

technologies

of

by

our

assets, in most instances our subscribers'

the names and addresses

to

providing

you

of

with

subscribers

our

services

our

subscribers. We may also disclose

or

aggregate formats,

or

anonymized

of

the items transferred

law

or

affiliates

or

the

as

or

part

38

2.

For "mailing

The Communications Act permits us to disclose limited personally identifiable

information to others, such as charities, marketing organizations, or other businesses, for From time to time we may disclose your name and address for these

purposes. Any "mailing

limited by the Communications Act to disclosures addresses where the (i) the extent service made by the subscriber over any

B.

When

We make commercially reasonable efforts to protect your privacy as described in

this Notice. Nevertheless, we may be required by identifiable information about you without your consent and without notice order to comply with a valid search warrant.

or

DISH

list"

of

other service provided by us; or (ii) the nature

is Required

or

other purposes

satellite

any viewing or other use by the subscriber

or

non-satellite "mailing

list"

and related disclosures

disclosures

to

Disclose

legal

process such as a subpoena, court order, or

list"

or other purposes.

that we may make are

of

subscriber names and

do not reveal, directly

facilities used by us.

Personally Identifiable

law

to disclose personally

or

indirectly,

of

a satellite

of

any transaction

Information

in

The Communications Act requires us to disclose personally identifiable information to a third party If

the court order is sought by a governmental entity, the Communications

Act requires that you are afforded the opportunity to appear and contest

court proceeding relevant to the court order any claims made in support

the court order. At such a proceeding, the Communications Act requires the governmental entity to offer clear and convincing evidence that the subject the information is reasonably suspected that the information sought would be material evidence in the case.

under the authority

obtain the names, addresses, and certain other information they appear to those who owe, or are owed, welfare or child support, for example. This information may be obtained without a court order and does not require that a subscriber be given notice

We may also use without your consent to protect our customers, employees emergency situations; and to enforce our rights under our terms policies,

in

court or elsewhere.

of

an administrative subpoena, state welfare agencies may

the subscriber records

or

disclose

or

governmental entity in response to a court order.

of

engaging in criminal activity and

In

addition,

of

individuals as

of

the satellite company with respect

of

and the opportunity to contest the disclosure.

personally identifiable information about you

or

property; in

of

service and

in

of

a

of

39

V.

How Information

You identifiable information for data from your set-top box; set-top box which were selected for you using your personally identifiable information. However, your request for us to prohibit limit the quantity such advertisements to you. at DISH Network L.L.C., Attn: PRIVACY, Be sure to include your name, address, telephone number and your DISH account number. The written request should be signed by the person who is identified in our billing records as the subscriber. party will apply to the entire account. separately identify each account covered

VI.

We use commercially reasonable efforts to prevent unauthorized access to personally identifiable information by anyone other than you or DISH. However, guarantee that these practices or

disclose personally identifiable information.

to

Limit DISH's Use and Disclosure

may at any time request us to prohibit

'j

mailing list" purposes; 2) collection

or

3) delivery of addressable advertisements to your

of

advertisements in our services, but may reduce the relevancy

To

limit any

If

you have a joint account, a request by one

If

you have multiple accounts, your notice must

How

We

Protect Your Personally Identifiable Information

will

prevent every unauthorized attempt

of

Your Personally Identifiable

or

limit: 1) disclosure

or

limit addressable advertisements will not

of

these uses, you must contact us in writing,

P.O.

Box 6663, Englewood, CO 80155-6663.

by

the request.

of

your personally

of

viewer measurement

we

cannot

to

access, use

of

How

VII.

DISH maintains personally identifiable information about you in records while you are a subscriber to and for a period is necessary for the purposes for which it was collected, requirements orders for access to this personally identifiable information, no other legal reasons to retain such information and no open items on a subscriber's account (e.g., balances due, credit balances, unreturned Social Security number and bank account and/or credit card number information two (2) years after a former subscriber's last account disconnect date

transaction date, and other personally identifiable information three (3) years following

a subscriber's termination

Long

or

We

Maintain Your Personally Identifiable Information

our

satellite television service

of

time after you are no longer a subscriber

for business purposes.

or

of

DISH services.

If

there are no pending requests

damaged equipment, etc.), then DISH destroys

if

the information

to

satisfy legal or tax

our

regular business

or

other services

or

court

or

last payment

40

VIII.

Examining

You

may examine your personally

in

our regular business records

wish to obtain a copy

for a copy PRIVACY, period include billing

of

P.O.

of

time to locate

your DISH account number. We will mail

address. identifiable information about you and no one that the request we

will only process notarized requests.

to correct errors if any

IX.

Your Recourse for

If

you believe that you have been aggrieved by any act of ours in violation

Communications Act, with respect to your

Personally Identifiable

(generally, billing

of

the information, please mail a written notarized request

your

personally

identifiable information to DISH Network L.L.C., Attn:

Box 6663, Englewood,

and prepare the information for your review.

You

will only

is

being made by the true person to whom the information pertains,

of

be permitted to request records that

the

personally

Violation

Information

identifiable information that

and account information).

CO

80155-6663, giving us a reasonable

the information to you at your current

You

else.

will

In

order to protect you and ensure

be provided a reasonable opportunity

identifiable information is inaccurate.

of

Your Privacy Rights

personally

identifiable information, you may

we

contain

collect

All

requests must

and maintain

If

you

personally

of

the

bring an action seeking damages, attorney's fees, and litigation costs reasonably incurred. Any dispute relating subject to any dispute resolution procedures or provisions provided

to your privacy rights or arising out

of

this Notice is

in

your Residential

Customer Agreement.

X. Changes to This Notice

We may modify this notice at any time. We

will

notify you

of

through written, electronic, or other means as permitted by

Version: January

2015

any

law.

material

changes

The following text is extracted from Federal Communications Commission (FCC)

of

regulations, as (see the following)

the publication date

or

your library for the complete text

This device complies with Part 15

of

this document. Contact the FCC

of

the regulations.

of

FCC Rules. Operation is subject to the following

two conditions:

1.

This device may not cause harmful interference;

and

any

2. This device must accept

interference received, including interference that

may cause undesired operation .

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part

15

of

the

FCC

Rules. These limits are

designed to provide protection against harmful interference in a residential installation.

if

This equipment generates, uses, and can radiate radio frequency energy and,

not installed and used in accordance with the instructions, may cause harmful interference to

radio communications. However, there is no guarantee that interference will not

occur in a particular installation.

radio

or

television reception, which can and on, the user is encouraged to try to correct the interference more

of

the following measures:

If

this equipment does cause harmful interference to

be

determined by turning the equipment

by

following one

off

or

• Reorient

relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer

If

none

of

these remedies stops the radio interference, you should contact a licensed

radio/television technician, your satellite dealer,

or

an experienced radio/TV technician for help.

or

call the Customer Service Center

1-800-333-DISH (3474), for assistance.

Do

not make changes

authority

to

operate the equipment.

Product must be installed

or

modifications to this equipment. This could void the user's

at

least

20

em ( -8

inches) from typical person locations per

FCC RF exposure regulations. Operation

Wi-Fi on channels within 5150-5250

MHz

is restricted to indoor use only.

of

42

at

The software contajned in the receiver may reference, display, link to, and provide users access to web services, sites, and information located worldwide through the Internet. Because EchoStar and DISH have no control over such sites and information, we make no representations, warranties

or

guarantees as to such sites

and information, including but not limited to:

(a) The accuracy, availability, sequence, completeness, timeliness, copyright

compliance, legality, content, validity,

quality

of

any such sites

or

information;

or

(b) Whether using the software may result in locating unintended, inappropriate, or

objectionable content.

of

Because some restricted to viewers at least 18 years otherwise objectionable to some people of

using the software may automatically and unintentionally result

or display

of

sites, links,

the content on the Internet consists

of

age

or

the age

or

viewers, under the age

or

references to such objectionable and/or adult-oriented

of

material that is adult-oriented,

of

majority where you live, or

of

18, the results

in

the generation

material. By using the software, you acknowledge that neither EchoStar Technologies L.L.C.

nor DISH Network L.L.C. makes any representations,

with regard to any sites or information displayed by

of

with use

the software. EchoStar Technologies L.L.C., DISH Network L.L.C., their

or

warranties,

or

accessed by in connection

or

guarantees

respective direct and indirect subsidiaries and parents, and the officers, directors,

of

any

of

and shareholders be liable

in

any way to you or to any other person

using the software

or

for any inaccuracies, errors in,

the foregoing companies shall not, directly or indirectly,

or

entity for the content you receive or

omissions from the content.

EchoStar Technologies L.L.C., DISH Network L.L.C., and their respective affiliates

or

and licensors reserve the right to change, suspend, remove, services at any time without notice.

In

no event will EchoStar Technologies L.L.C.,

disable access to any

DISH Network L.L.C., their respective direct and indirect subsidiaries and parents, or

of

any

of

the officers, directors, and shareholders for the removal

of

or disabling

of

access to any such services. EchoStar Technologies

the foregoing companies be liable

L.L.C., DISH Network L.L.C., and their respective affiliates and licensors may also

impose limits on the use

of

or access to certain services, in any case, and without

notice or liability.

43

• Review the Wally

• On your receiver, select the Help tile from the Main Menu.

TN

user guide available at mvdish.com/manuals.

• Visit mvdish.com/chat for 24/7 support.

• Call the Customer Service Center For additional information, refer to the Residential Customer Agreement in

this document and also available

<

at

1-800-333-DISH (347 4).

at

mvdish.com/legal.

Software Notice

As with all software-controlled products, unexpected behavior could arise the user tries to perform operations in a non-routine manner. This product, like almost any other high-tech product, is subject to bugs and hence EchoStar CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROLS, WILL WORK AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically download improvements .

if

DISH Recycling

DISH

(dish.comlrecvcle

proper

encourages

disposal

of

recycling

or

mvdish.com/recvcle)

this equipment.

of

electronic devices . Please

for

information concerning

44

visit

our

website

the

2015 EchoStar Technologies L.L.C., Englewood, Colorado

80112. All

rights reserved. The information in this document may change

without notice. We may issue revisions to tell you about such changes. Please send questions

techpubs@echostar.com

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comments about this document to

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Technical Publications EchoStar Technologies L.L.C. 90 Inverness Circle East

Englewood, Colorado 80112 Part Number: DISH is a registered trademark

about We

DISH, please

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209731

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visit our website at

product names, trade names,

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this document to be the proprietary property

Network L.L.C. For information

mvdish.com.

or

corporate names that

of

the registered

owners. Manufactured under license

double-D symbol

Hi:Jml

HIGH

-DEFINITION

MULTIMEDIA

INTERFACE

are registered trademarks

84

HDMI, Interface are trademarks

from Dolby Laboratories. Dolby and the

of

Dolby Laboratories.

the

HDMt

logo,

and

or

Hig~-Definition

Multimedia

reg1stered trademarks

HDMI Licensing L.L.C.

MaCA and the MaCA logo are registered trademarks Coax

Alliance

in

the

U.S.

and other countries.

This equipment may incorporate copyright protection

of

Multimedia over

technology

that is protected by U.S. patents, patent applications, and/or other intellectual property rights. Use

home and other limited Reverse engineering

of

such copyright protection

pay-per-view uses only

or

disassembly

is prohibited.

technology

is intended for

unless otherwise authorized.

of

45

For

all

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customer

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