KING Relay KD5500 Owner's Manual

Automatic Satellite TV Antenna

for DISH® Programming

KD5500

Owner’s Manual

11200 Hampshire Avenue South, Bloomington, MN 55438

PH 952.922.6889 || FAX [phone] || kingcontrols.com

IMPORTANT!

The KING Relay Automatic Satellite System is designed to work with both standard and high denition

satellite TV broadcasts from DISH satellites 110/119/129, and ONLY with the following DISH receivers:

ViP211z • ViP211k • ViP211 • 411

It will not work with other DISH receiver models or with equipment for other satellite TV service providers.

The mobile satellite TV market is expanding and changing. The information in this manual was accurate at the

time of printing. If your KING Relay antenna does not operate as outlined in this manual, please call KING at

[phone] or visit our website at www.kingcontrols.com. KING is not responsible for changes

outside of its control.

Please read this entire manual before beginning the installation process.

PRODUCT REGISTRATION

To provide on-going technical support and to better facilitate warranty processing,

please register your product at www.kingcontrols.com/products/productregistration/.

TABLE OF CONTENTS

Section Contents Page

1. INTRODUCTION ........................................................2

2. WIRING DIAGRAM ......................................................3

3. INSTALLATION ....................................................... 4-7

4. OPERATION......................................................... 8-14

5. SECOND RECEIVER OPERATION - DISH AND BELL TV .................... 16-17

6. TROUBLESHOOTING ................................................ 18-21

7. MAINTENANCE ........................................................22

8. LIMITED WARRANTY ...................................................23

KING, Relay and KING Relay are trademarks of Electronic Controlled Systems, Inc.

DISH is a registered trademark of DISH Network L.L.C.

Page 1

Section 1 INTRODUCTION

The KING Relay Model KD5500 Automatic Satellite System is designed for permanent, roof mounted
installation on a recreational vehicle. A single coax cable connection between the KING Relay
antenna and your DISH model ViP211z, ViP211k, ViP211 or 411 receiver provides power to the
automated positioning system under the dome and transmits your SD and HD satellite video signals
to your receiver.

An optional second receiver may be connected to provide independent channel viewing on a second
TV. Your DISH programming is broadcast from two or three satellites and the KING Relay antenna
automatically switches between satellites based on the channel selected on your main receiver.
Channels available on the second receiver will depend on the channel (satellite) selected on the
main receiver.

FIG. 1

TOOLS AND MATERIALS REQUIRED

• drill and drill bit set

• tape measure

• 7/16” open end wrench (coax connections)

• adhesive sealant (compatible with roof material)

• appropriate fasteners to install all components and wiring

Page 2

Section 2 WIRING DIAGRAM

NOTE: All components sold separately except for antenna unit and main 35 foot coax.

See your respective owner’s manuals for the best connections between your compatible DISH receiver and TV.

FIG. 2

IMPORTANT! DO NOT OVER TIGHTEN COAX CONNECTIONS.

Page 3

Section 3 INSTALLATION

NOTE: Many RVs are pre-wired for satellite with RG-6 coax cable. Contact the manufacturer of your RV or your local

dealer to verify where this cable is located.

If pre-wired, run the existing coax cable from the pre-wire location in the roof to the antenna unit. When
choosing the antenna unit location, make sure the pre-wiring will reach the antenna unit.

Make all connections, properly route and fasten wiring to roof, and completely waterproof entry hole with the
cable entry cover as shown in this section. You may still run a second coax to the rear of the vehicle for an
optional second receiver.

ANTENNA UNIT LOCATION

1. Select an area on the roof for the antenna unit and the location where the wiring will enter the
vehicle through the roof to the satellite receiver inside using the following criteria:

a) A shorter distance between the antenna unit and the satellite receiver is most desirable.

b) The antenna unit requires a 28 inch diameter mounting area.

c) The antenna unit should be mounted on the centerline of the vehicle.

d) There must be no “line of sight” obstructions. Air conditioning units, other antennas, and

storage areas that are too close to the antenna unit may prevent the satellite signal from
reaching the antenna (Fig. 3).

FIG. 3

HEIGHT OF

OBSTRUCTION

APPROXIMATE

MINIMUM DISTANCE TO

EDGE OF ANTENNA UNIT

10” 8”

11” 10”

12” 12”

13” 14”

14” 16”

15” 18”

16” 20”

Page 4

ANTENNA UNIT INSTALLATION

IMPORTANT! Cable connections must ALWAYS be positioned facing the rear of vehicle.

2. Place antenna unit on installation location chosen using the criteria discussed in the previous
section. Cable connections must be positioned facing rear of vehicle.

3. The antenna unit must be positioned so that both mounting feet on each side of the vehicle are
equal distances from the roof edge. This should be checked by measuring the distance from

each foot to the roof edge. Conrm that these measurements are equal (Fig. 4).

FIG. 4

IMPORTANT!

Cable connections

must always face

REAR of vehicle.

IMPORTANT! The antenna unit should never be mounted so that it is tilted

more than two degrees in any direction.

NOTE: The installer is responsible for determining the most appropriate fasteners to secure the antenna unit to the

roof. Depending on the roof material, fasteners such as lag screws, well nuts, sheet metal screws, toggle bolts
and T anchors may be used, and should always be used in combination with a roof compatible sealant.

IMPORTANT! The installer is responsible for weatherproong all holes with sealant.

4. Mount the antenna unit. Use the pre-drilled holes in the mounting feet as a guide to install the
fasteners into the roof. Use additional fasteners whenever necessary.

5. Test that the antenna unit is secure by pulling upward from each foot location.

Page 5

EXTERNAL WIRING

NOTE: There are two coax ports on the back of the antenna unit. The one labeled “MAIN” MUST be connected to

the main receiver in vehicle (DISH model ViP211z, ViP211k, ViP211, or 411 only). This is the receiver that will
control automatic satellite switching. The one labeled “AUX” can be used for an additional receiver (may be
any single tuner DISH receiver - see Section 5 of this manual).

6. Fill end of coax cable that will connect to the MAIN port on the antenna unit with supplied
dielectric grease. Connect this end of the coax cable to the MAIN port and tighten connection
(Fig. 5). DO NOT OVER TIGHTEN.

If using a second receiver, ll end of second coax cable with supplied dielectric grease and

connect it to the AUX port. Tighten connection. DO NOT OVER TIGHTEN.

FIG. 5

IMPORTANT!

FILL ENDS OF BOTH EXTERNAL

COAX CABLES WITH GREASE.

Failure to do so will void product warranty.

IMPORTANT! Coax connections should be snug. DO NOT OVER TIGHTEN!

7. Run the main coax from the back of the antenna unit to the roof edge, then along the edge
to the location where it will be fed into the vehicle. If installing an optional second receiver,
run second coax to location where it will enter the vehicle. Secure wiring to roof every 12-18
inches (Fig. 6).

Page 6

IMPORTANT! Use adhesive sealant compatible with roof material.

Installer is responsible for determining proper roof compatible adhesive sealant and
fasteners for cable entry cover.

Roof holes for cables must be sealed so they are completely waterproof. Mounting holes,
perimeter of cable entry cover and cable opening of cable entry cover must be sealed so they
are completely waterproof.

8. Drill 3/4” hole through the roof and into the cabinet where receiver is stored. Feed coax down
through hole. Seal opening with roof compatible sealant so that it is completely waterproof
(inside and outside of the 3/4” hole). Repeat for second coax if present.

9. Fasten cable entry cover to roof with appropriate adhesive sealant and roof fasteners. Seal
mounting holes, perimeter of cover and cable opening so they are completely waterproof.

FIG. 6

IMPORTANT!

Sealant must be roof compatible.

10. Remove blue protective sheet and red “position to rear” sticker from the antenna unit.

INTERNAL WIRING (FIG. 2, PAGE 3)

11. Connect the coax from the MAIN port on the antenna unit to SATELLITE IN on your main
receiver (must be DISH model ViP211z, ViP211k ViP211 or 411).

12. Connect the coax from the AUX port on the antenna unit to SATELLITE IN on your second
receiver (any single tuner DISH receiver).

13. Go to OPERATION on page 8.

Page 7

Section 4 OPERATION

IMPORTANT:

Section 4 OPERATION

THIS ANTENNA IS DESIGNED TO WORK AUTOMATICALLY WITH THE FOLLOWING DISH RECEIVERS:

ViP211z • ViP211k • ViP211 • 411

IT WILL NOT WORK WITH OTHER DISH RECEIVER MODELS OR WITH EQUIPMENT

FOR OTHER SATELLITE TV SERVICE PROVIDERS.

IMPORTANT!

The antenna unit requires a “direct line of

sight” to the satellites for signal reception.

Any tall objects such as poles, trees,

buildings, mountains, etc. can all block the

signal from reaching the antenna.

If your receiver is NEW AND UNACTIVATED, START HERE.

If not, go to page 12.

1. Plug your receiver and TV into a 110 volt AC power source.

The green power light on your receiver should illuminate or begin cycling on and off.

Wait for the green light to turn solid. This may take up to two minutes.

If it does not turn solid, power on your receiver using the front panel POWER button.
(On ViP211z models, this is located behind the door panel.)

2. Plug in and turn on your TV.

In your TV’s input selection menu, choose the input that matches the connection from your
receiver (example: if using an HDMI cable from your receiver, choose the HDMI input on your
TV). See your TV owner’s manual for details.

Page 8

3. Point your receiver’s remote at the front of

the receiver and press SAT.

Press RECORD.

When a number appears in the box,
verify “Continue” is highlighted.

Press SELECT on your remote.

The Portable Antenna Setup screen

will display.

4. Use the arrow buttons on your remote to

highlight the letter group that includes the
rst letter of the state you are currently in.

Press SELECT.

5. Highlight the state you are currently in

from the state menu.

Press SELECT.

Page 9

6. Verify “Scan” is highlighted.

Press SELECT.

The scan will begin and may take up to
several minutes to complete.

The receiver will update software for

DISH programming This step may take
20-25 minutes.

7. The receiver will reset and the Mobile

Antenna Setup Screen will appear.
Choose your location again and
initiate a second scan.

Page 10

The unit will scan a second time.

When the scan is complete, the

“Acquiring Signal” message will display.
Acquiring the signal may take up to 5
minutes to complete.

8. After your receiver has acquired the signal,

it is ready to be activated. If your receiver

packaging has a specic phone number

displayed, be sure to call this number to
activate your service. Otherwise, call
1-800-333-DISH (3474) to activate.

After your receiver is activated,

the electronic program guide will download.
This may take up to 5 minutes to complete
(potentially longer if an external hard drive
is connected).

This completes the setup for new receivers.

From now on, use the standard operation procedure starting on page 12.

NOTE: If you are using a second receiver, see SECOND RECEIVER OPERATION on page 16.

Page 11

STANDARD OPERATION

NOTE: Your local channels may not be available when traveling outside your home area.

IMPORTANT!

The antenna unit requires a

“direct line of sight” to the

satellites for signal reception.

Any tall objects can block the

signal from reaching the antenna.

If your receiver is NEW AND UNACTIVATED, start on page 8.

1. Turn on your receiver. The Mobile Antenna Setup screen will display on your TV.

NOTE: If the Mobile Antenna Setup screen

does not display, press MENU, 6, 1, 1
on your DISH remote.

Highlight “Check Switch.”

Press SELECT on your remote.

The Mobile Antenna Setup screen
should now display.

Page 12

2. Use the arrow buttons on your remote to

highlight the letter group that includes the
rst letter of the state you are currently in.

Press SELECT on your remote.

3. Highlight the state you are currently in

from the state menu.

Press SELECT.

4. Verify “Scan” is highlighted.

Press SELECT.

The scan will begin and may take up to

several minutes to complete.

This screen will display during the scan.

Page 13

5. When the scan is complete, the

Acquiring Signal message will display.
Acquiring the signal may take up to 5
minutes to complete.

6. After your receiver has acquired the signal,

the electronic program guide will download.
This may take up to 5 minutes to complete
(potentially longer if an external hard drive
is connected).

NOTE: If you are using a second receiver, see SECOND RECEIVER OPERATION on page 16.

OPERATING NOTES

If your system is inactive for an extended period of time, you may need to call DISH Customer Service at
1-800-333-DISH (3474) to re-authorize your receiver. You can view your programming when your receiver has been

re-authorized and the guide has nished downloading.

If you move the vehicle, you will need to repeat the scan process to re-acquire the satellites and restore programming.

When in the northeastern United States, television programming from the 129 satellite may not be available (see
page 21).

Page 14

This page intentionally left blank.

Page 15

Section 5 SECOND RECEIVER OPERATION - DISH AND BELL TV

INITIAL SETUP FOR SECOND RECEIVER

1. With the antenna locked on the satellite
and the second receiver connected to the
antenna unit’s AUX port coax, use your
DISH remote control and press MENU, 6, 1, 1
to display the Point Dish screen.

2. Use the arrow buttons on the remote
to highlight “Check Switch.”

Press SELECT on your remote.

Antenna locked on

and

receiver connected!

3. Verify “SuperDISH” and “Alternate”
are not selected.

Verify “Test” is highlighted.

Press SELECT on your remote.

4. When test is complete, highlight “Save.”

Press SELECT on your remote.

See the next page for downloading programming to the second receiver.

Page 16

DOWNLOADING PROGRAMMING TO THE SECOND RECEIVER

1. After completing the steps on the previous page, re-set the second receiver by pressing the
POWER button on the front panel for 10 seconds. The TV picture will go away and should
reappear within two minutes.

The receiver will then download the program guide to show only the channels available on the
current satellite as determined by the channel selected on the main receiver. Downloading the

new program guide can take up to ve minutes to complete.

The channels available on the second receiver are determined by the channel/satellite selected on
the main receiver. For example, if you select a channel on the main receiver that is broadcast from
the 119 satellite, then the second receiver will be able to view any channel broadcast from the 119
satellite.

If you switch channels on the main receiver to one that is broadcast from a different satellite, (i.e. your
channel was broadcast from satellite 119 but your new channel is broadcast from the 110 or 129),
the antenna will automatically switch to the new satellite and programming will be lost on the second
receiver until you either:

• Select a channel on the main receiver that is broadcast from the previous satellite (satellite

119 in this example).

(or)

• Reset the second receiver to download the program guide for the newly selected satellite

(satellite 110 or 129 in this example).

NOTE: If you choose a channel on the main TV that causes the antenna to switch satellites, you may have to run a

check switch on the second receiver.

Page 17

Section 6 TROUBLESHOOTING

Symptom/Message Possible Cause Troubleshooting

Complete Signal Loss - 015 Obstructions to the antenna’s

view of the southern sky, such
as tree branches, severe rain,
etc.

Coax cable not connected
properly between your receiver
and the antenna unit.

You have selected a local
channel but are outside of its
spot beam area.

No Satellites Found - 151 Obstructions to the antenna’s

view of the southern sky, such
as tree branches, severe rain,
etc.

Coax cable not connected
properly between your receiver
and the antenna unit.

1) Make sure nothing is blocking the antenna’s view
of the southern sky, such as tree branches, severe
rain, or other obstructions.

2) Check that the coax cable between your receiver
and the antenna unit is connected properly.

3) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

4) Verify you have selected a nationally broadcast
channel (CNN, ESPN, etc.).

1) Make sure nothing is blocking the antenna’s view
of the southern sky, such as tree branches, severe
rain, or other obstructions.

2) Check that the coax cable between your receiver
and the antenna unit is connected properly.

3) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

Partial Signal Loss - 002 Obstructions to the antenna’s

view of the southern sky, such
as tree branches, severe rain,
etc.

My remote is not working. Your remote is not currently

paired with your receiver.

1) Make sure nothing is blocking the antenna’s view
of the southern sky, such as tree branches, severe
rain, or other obstructions.

2) Check that the coax cable between your receiver
and the antenna unit is connected properly.

3) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

1) Check to make sure the batteries are properly
inserted in your remote.

2) Set up your remote control:

• Press the “SYSTEM INFO” button on the front

panel of your receiver. The “System Info” screen
displays.

• Press and release the SAT button on your remote

control.

• Press and release the RECORD button. You may

see the remote address change on the screen.

• Press and release the SELECT button on your

remote to continue.

Page 18

Symptom/Message Possible Cause Troubleshooting

Channel Signal Loss - 004 Antenna has not tracked to the

appropriate orbital slot upon
channel change.

No Program Guide - 023 Your receiver has not yet

acquired signal required to allow
access to the electronic program
guide.

1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

2) On the Portable Antenna Setup Screen:

• Verify the correct state is selected.

• Highlight “Scan” then press SELECT.

• Once your system has found its satellites, it may

take a few minutes to download the electronic
program guide and acquire signal before live TV
appears.

1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

2) On the Portable Antenna Setup Screen:

• Verify the correct state is selected.

• Highlight “Scan” then press SELECT.

• Once your system has found its satellites, it may

take a few minutes to download the electronic
program guide and acquire signal before live TV
appears.

All Satellites Not Found ­150

Sporting Event Blackout ­744

Programming Not
Authorized - 005/013/014

Obstructions to the antenna’s
view of the southern sky, such
as tree branches, severe rain,
etc.

Your physical location may
be outside the footprint of the
desired orbital slot.

Blackout patterns are applied
based on the physical address
on your account. Events outside
the area surrounding your
physical address may not be
available.

You may not be subscribed to
the channels you are trying to
view.

Your receiver has been
unplugged or not connected to

signal for a signicant period of

time.

1) Make sure nothing is blocking the antenna’s view
of the southern sky, such as tree branches, severe
rain, or other obstructions.

2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

N/A

1) Conrm that you subscribe to this channel by using

dish.com/mychannels.

2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

3) Call 800-333-DISH (3474) and select TECH. When
prompted by the audio menu, enter the error
number using your phone keypad and an activation
command will be sent to your receiver.

Page 19

Symptom/Message Possible Cause Troubleshooting

Over-the-Air Antenna
Channels Missing - Error
739

Outside of Viewing Area

- 120

Local Channels Interrupted

- 536

The quality of reception and
number of over-the-air (OTA)
channels available depends on,
among other things, the type
and positioning of your OTA
antenna.

Obstructions such as trees,
buildings, mountains, and
weather conditions may interfere
with OTA signal reception.

Local channels may not be
available if your receiver is not
physically located at or near the
address listed on your DISH
account.

Local channels may not be
available if your receiver is not
physically located at or near the
address listed on your DISH
account.

1) Check that the wiring between your DISH receiver

and your over-the-air antenna is congured

properly.

2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

3) Re-scan over-the-air antenna channels to your
receiver:

• Using the DISH remote, press MENU then 6-8 to

access the local channels screen.

• Select “Scan Locals.”

N/A

N/A

Missing Channels The electronic program

guide may not be set to “My
Channels.”

You may not have the orbital
slots required to view the
missing television programming.

Local Channels Missing Local channels may not be

available if your receiver is not
physically located at or near the
address listed on your DISH
account.

1) Press the GUIDE button on your remote twice to
display the “Favorites List Options” menu. Select
“My Channels” using the arrow buttons on your
remote.

2) Conrm that you subscribe to the missing channel

by using dish.com/mychannels.

3) Perform a check switch test:

• Using your DISH remote, press MENU then

6-1-1. Highlight the “Check Switch” Button then
press SELECT.

• Highlight “Scan” then press SELECT.

• Once your system has found its satellites, it may

take a few minutes to download the electronic
program guide and acquire signal before live TV
appears.

4) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

N/A

Page 20

Symptom/Message Possible Cause Troubleshooting

Guide Information Not
Available

Guide Time is Incorrect The guide time may be incorrect

Video Pixelates / Audio
Pops

Your receiver was not powered
off at night to receive the nightly
electronic program guide
updates.

Your receiver has not yet
acquired signal needed to gain
access to the electronic program
guide.

if your receiver is not physically
located at the address listed on
your DISH account.

Obstructions to the antenna’s
view of the southern sky, such
as tree branches, severe rain,
etc.

Your receiver’s signal is low.

1) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

2) On the Portable Antenna Setup Screen:

• Verify the correct state is selected.

• Highlight “Scan” then press SELECT.

• Once your system has found its satellites, it may

take a few minutes to download the electronic
program guide and acquire signal before live TV
appears.

N/A

1) Make sure nothing is blocking the antenna’s view
of the southern sky, such as tree branches, severe
rain, or other obstructions.

2) Unplug the power cord of your receiver for 10
seconds and plug it back in. It may take up to 5
minutes for your receiver to power back on.

3) Check that the coax cable between your receiver
and the antenna unit is connected properly.

SATELLITE TV RECEPTION

Satellite TV signals are broadcast from satellites in a geostationary orbit over the earth. This enables
the satellites to stay aligned over one place on the surface of the earth and to transmit your television
programming to the antenna (inside antenna unit) when pointed at the appropriate satellite.

Your television programming is delivered from up to 3 satellites located at the 110°, 119°, and 129°

west longitudes. The KING Relay antenna will automatically nd and then switch between satellites

as you change channels on the main receiver to
offer you the ideal viewing experience.

Due to the low look angle for the 129
satellite in the northeastern region of
the United States, you may experience

difculty viewing programming from the

129 satellite while in this region.
(Programming from the 110 and
119 satellites should still be available.)

This map is an approximation

only. The available coverage

area may differ from what is

indicated on the map.

RAIN AND SNOW FADE

Though rare, heavy rain, snow, or dense cloud cover can reduce the satellite signal, which may
interrupt your programming. Your programming should return as conditions improve.

Page 21

Section 7 MAINTENANCE

KING Relay Satellite Systems are designed to be maintenance and trouble free.

For optimum performance, keep the dome clean from dirt, bugs, and other debris. Periodic washing
of the dome with mild soap and water is recommended.

IMPORTANT! Do not power wash the KING Relay.

If you plan on storing your vehicle for long periods of time, it is recommended that the system be put
through a search procedure on a quarterly basis to keep all moving parts in good working order.

If you have any comments or questions, please contact the KING Service Department at
[phone], or via email at [e-mail].

Rain Fade

Rain or dew on the dome can cause signal interference and make the digital picture freeze, pixelate
or go out altogether. This loss of signal is commonly referred to as “rain fade” and is caused by the
combination of water in the atmosphere and water on the dome surface.

®

To minimize this issue and eliminate the effects of water on the dome, apply KING Dome Magic

rain
fade solution to the dome. This will prevent water from adhering to the dome surface and blocking
the signal. For additional details on Dome Magic® rain fade solution please contact an authorized
dealer or call KING at [phone].

Single Application Packet #1830-SP Spray Can #1830

NOTE: Dome Magic® will discolor black domes or domes painted a dark color.

Page 22

Section 8 LIMITED WARRANTY

Every new KING Relay Satellite System is thoroughly inspected and tested before leaving the factory, and is covered by the following
two year parts and one year labor limited warranty from the date of original purchase:

• Two year parts warranty: The customer is not responsible for the cost of replacement parts if the original part is determined to
be defective under the terms of the warranty. The customer is responsible for the cost of replacement parts after two years.

• One year labor warranty: The customer is not responsible for labor costs to repair unit if unit falls under the terms of the
warranty. Any warranty labor outside of that performed at the factory is not covered unless the product has been installed by an
authorized dealer/installer or OEM manufacturer. The customer is responsible for all labor costs after one year.

Should any trouble develop during the warranty period, contact KING. You must contact KING before the warranty period expires. The
customer must supply proof of purchase (such as a dated sales receipt) when requesting warranty service. If customer cannot supply
proof of purchase, warranty period shall start 30 days after date of manufacture.

Only KING and certied dealers are authorized to perform warranty evaluations and repairs. Depending upon the problem, KING may

authorize the dealer to perform the necessary repairs, or may have the unit returned to KING for repairs.

A certied dealer must not perform any repair without rst contacting KING for a Service Order Number. KING will advise the dealer on

how to proceed with any repairs.

If it is determined that the unit needs to be returned to KING, customer must return COMPLETE product, freight prepaid, to:
KING, 11200 Hampshire Avenue South, Bloomington, MN 55438-2453.
If inspection shows the trouble is caused by defective workmanship or material, KING will repair (or at its option, replace) without
charge.

When returning product, KING will supply an RMA number (Return Merchandise Authorization). This number must be clearly written
on the box. Failure to clearly write RMA number on box may result in delays in processing claim. Along with product, customer should
include in the box: his/her name, address, daytime phone number, proof of purchase and description of the problem.

This warranty does not cover installation and external wiring, or remanufactured units. This warranty is not transferable from the
original owner.

Due to the expanding and changing TV market, KING cannot be held responsible for changes made to satellite services. Software
updates to address such issues are not covered under warranty.

This warranty also does not apply where:

• The product has been abused, misused, improperly installed or improperly maintained.

• Repairs have been made or attempted by others that are not certied by KING to do such repairs.

• Repairs are required because of normal wear and tear.

• Alterations have been made to the product.

• The dome has been removed without authorization.

• Supplied grease not used in the external coax connections as specied in the instructions.

• Damage has been caused by power washing.

• Circumstances beyond the control of KING cause the product to no longer operate correctly.

• Customer is not the original owner.

In no event shall KING be liable for any indirect, incidental, or consequential damages from the sale or use of the product.
This disclaimer applies both during and after the term of the warranty.

KING disclaims liability for any implied warranties, including implied warranties of “merchantability” and “tness for a
specic purpose,” after the one year term of this warranty.

This warranty gives you specic legal rights, and you may also have other rights, which vary from state to state. Some states do not

allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Page 23

NOTES:

Page 24

11200 Hampshire Avenue South, Bloomington, MN 55438
PH 952.922.6889 || FAX [phone] || kingcontrols.com

21507 Rev C