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Chapter 5 Troubleshooting ........................................................... 75
Introduction ................................................................................. 76
Troubleshooting .......................................................................... 76
Power does not come on ............................................................................ 76
Clearing Paper Jams .................................................................................. 76
Ink Cartridge Stuck in the Carriage ............................................................ 78
How to Remove an Ink Cartridge from the Carriage .................................. 79
Printer makes strange noises ..................................................................... 80
Media is not feeding correctly or not ejecting correctly from the sheet feeder
............................................................................................................... 82
Problems with ink cartridges. ..................................................................... 83
Problems with print results. ........................................................................ 84
Printing is light, distorted, or has gaps ....................................................... 84
Troubleshooting for Windows ...................................................................... 85
Printer cannot be installed./Printing is not performed properly, even after the printer
installation ............................................................................................................. 85
Computer and printer cable may or may not support bidirectional communication86
Printer does not print or stops while printing ........................................................ 86
Printing is not working or is extremely slow .......................................................... 88
Connection Method............................................................................................... 89
Other problems and operations ............................................................................ 89
Troubleshooting for Macintosh .................................................................... 91
During installation a “File not found” error occurs or the installer is not found ...... 91
The icon does not appear in the Chooser............................................................. 91
The printer cannot be selected in the Chooser ..................................................... 92
Printer does not print or stops while printing ........................................................ 92
Printing is not working or is extremely slow .......................................................... 94
Connection Method............................................................................................... 94
Other problems and operations ............................................................................ 94
When Error Message Appears ................................................... 97
Error Message Appears.............................................................................. 97