Keystone™ Labeling System
Instruction Manual
TimeMed Labeling Systems, Inc.
144 Tower Drive
Burr Ridge, IL 60527
Phone: 800-323-4840
Fax: 800-548-5359
www.TimeMed.com
Keystone™ User Manual
Getting started with the TimeMed® Keystone™ Labeling System
TABLE OF CONTENTS PAGE
A. Unpacking Keystone ...............................................................................................................3
B. Loading the label media ..........................................................................................................4
• Label media sensor adjustment
C. Equipment service coverage...................................................................................................6
D. Installing the labeling software ................................................................................................8
E. Connecting the keyboard to the PC ...................................................................................... 14
F. Connecting to a database ......................................................................................................17
• Option 1 – Microsoft Excel
• Option 2 – Microsoft Access
G. Setting up the labels/building the label template .................................................................. 22
• Map a TEXT label element to a Database Field
• Map a BARCODE label element to a Database Field
• Map a label element using Keyboard User Input
• Other label setup options
H. Transferring labels to the keyboard....................................................................................... 30
I. Stand-alone operation - Calling up/printing a record ..............................................................30
• Calling up a record from a database
• Data entry (Keyboard user input)
J. Frequently asked questions and troubleshooting tips ...........................................................32
K. Reference Information...........................................................................................................35
• Communication settings on the keyboard/PC/printer
• Cleaning the printhead
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A. UNPACKING KEYSTONE
After removing the printer from the packaging material, check the contents. The following items
should be included:
• Thermal printer
• Power cord for thermal printer
• Sample roll of labels (HCP-TD-115-Y)
• Keystone user manual
• Keystone brochure/label information
• Keystone keyboard unit
• Serial data transfer cable
• USB to serial power cable (Not for data transfer)
• Keystone installation CD
All technical support calls related to the Keystone product should be directed to TimeMed
Technical Support by contacting:
(800) 323-4840 extension 290
Monday through Friday between 8:00 a.m. and 5:00 p.m. CST
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)
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Important Safety Instructions
This printer has been carefully designed to provide many years of safe, reliable performance. As
with all types of electrical equipment, however, there are a few basic precautions you should take
to avoid hurting yourself or damaging the device:
• Always ensure that the printer is connected to a UL rated surge protector
• Read and follow all warning instruction labels on the printer
• Place the printer on a at, rm, solid surface
• To protect your printer from overheating, make sure all openings on the printer are not blocked
• Do not place the printer on or near a heat source
• Do not use your printer near water, or spill liquid into it
• Be certain that your power source matches the rating listed on your printer
• Do not place the power cord where it will be walked on. If the power cord becomes damaged
or frayed replace it immediately.
• Do not insert anything into the ventilation slots or openings on the printer
• Only qualied, trained service technicians should attempt printer repair
B. LOADING THE LABEL MEDIA
Load label media into the printer as follows:
• Open the media cover and lower the Media Hub Guide and Media Guide.
• Press in on the Printhead Latch and raise the Printhead Assembly.
1. Printhead Latch
2. Media Guide
3. Media Hub Guide
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• Slide the Roll Media onto the Media Hub and raise the Media Hub Guide. The Media Hub
Guide should be pushed inward so that it is just touching the Roll Media.
• Route the Media through the printer as shown. Raise the Media Guide. The Media Guide
should be pushed inward so that it is just touching the edge of the Media.
1. Label Roll Media
2. Media Hub Guide
3. Media Sensor
4. Media Guide
• Close the Printhead Assembly and press down until it locks into place.
• Close the cover and press the FEED button several times to position the media and ensure
proper tracking.
1. Printhead assembly
Label Media Sensor Adjustment
The Media Sensor needs to be positioned so that the printer can detect the presence of label
media and the top-of-form (except for continuous stock, where the TOF is set through the front
panel.
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)
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• With label media loaded, grasp the Slide Tab
and move the Sensor Eye Mark into the
center position over label media.
1. ‘Sensor Eye’ Mark
2. Slide Tab
C. EQUIPMENT SERVICE COVERAGE
Equipment Service/Support
TimeMed has access to an extensive network of service providers to support your Keystone
installation. As a Keystone customer, this network is available at a charge for labor and
materials. If you are a Keystone and TimeMed thermal label user, TimeMed will provide full
equipment coverage which includes technical support and on-site service*. Please refer to
the information in this document for equipment coverage details.
The equipment service coverage is for a period of twenty-four (24) months from the date of the
customer invoice.
All technical support calls related to the Keystone product should be directed to TimeMed
Technical Support by contacting:
(800) 323-4840 extension 290
Monday through Friday between 8:00 a.m. and 5:00 p.m. CST
* Service coverage does not include damage caused by operator error or misuse. Service
coverage beyond the 24-month period can be purchased by contacting TimeMed Technical
Support.
Printer Coverage
If the customer problem is printer related, TimeMed Technical Support will collect detailed
information on the symptoms of the printer problem from the customer. A printer service support
representative will contact the customer within 3 business hours to schedule an on-site service
call if necessary. If on-site service for the printer related issue is deemed necessary, an on-site
service technician will be at the customer location within an 8 working business hour window.
Information collected may include:
• Description of the equipment and serial numbers
• Equipment location
• Information regarding the printer issue
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The customer will not have to cover the cost of travel and labor related to the service call.
Replacement parts will be provided at no charge except for those parts which by their nature are
considered consumable (example: ribbons, paper, printheads, etc).
Maintenance provided shall extend to service, repairs and replacements made necessary by
normal wear and usage of the equipment. Maintenance provided under this Agreement shall not
include any service, repairs or replacements required or made necessary as a result of electrical
power failure, re, theft, software virus, water, casualty, employee negligence, abuse, misuse,
inadequate or inappropriate environment, room size, inadequate ventilation, or other external
forces. Maintenance provided does not cover consumables or label jams.
TimeMed’s responsibility under this Maintenance Agreement is limited to providing service,
replacement or repair. TimeMed shall not be responsible or liable for any direct, special or
consequential damages resulting from any cause whatsoever.
On-site service calls will be made at the customer’s premises within the next business day. The
principal period of maintenance is Monday through Friday 8 a.m. to 5 p.m. (excluding holidays) in
the time zone where the equipment is located.
The on-site service plan includes preventative maintenance (PM) service calls over the two
year service coverage period and is available on request. Typically during a PM call the service
rep will do a full cleaning of the printer, check that all settings are within factory specications,
and check all high failure parts for abnormal wear. The PM call helps minimize downtime by
proper inspection and cleaning. TimeMed may initiate a courtesy PM reminder call to Keystone
customers to ensure that their printers are serviced and function correctly.
Thermal Printhead Coverage
The standard manufacturer’s (Datamax) thermal printhead warranty is limited to 1 year (365 days)
or 1,000,000 linear inches, whichever comes rst. This warranty does not cover printheads that
have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning
or unauthorized repairs.
The thermal printhead is covered under the manufacturer’s (Datamax) warranty. In order for
TimeMed to replace a printhead while the original printhead is under warranty evaluation by
Datamax, a customer purchase order will be required for the cost of a new replacement printhead.
If the printhead issue is covered under the manufacturer’s warranty, the purchase order will not be
used. We strongly encourage customers to purchase a spare printhead to minimize downtime.
Keyboard Coverage
If the customer issue is deemed to be keyboard or software related, TimeMed Technical
Support will assist in diagnosing errors and malfunctions over the phone. If the issue cannot be
resolved over the phone and/or the issue has been identied as a keyboard hardware failure, a
replacement keyboard will be sent to the customer via next day delivery with a call tag for their
existing keyboard.
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)
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Returns
If necessary, Keystone products may be returned for credit within 30 days from date of invoice.
Returned stock products will be subject to a 20% handling/restocking charge. Shipping costs are
the responsibility of the customer. Stock products that are more than 30 days from the date of
invoice will not be accepted for return. Unauthorized returns sent “collect” to TimeMed will not be
accepted.
Items must be returned in original cartons and in unused re-salable condition. All returns require a
Return Goods Authorization Number obtained from your TimeMed representative or by contacting
the TimeMed Technical Support. The Return Goods Authorization Form must have supporting
paperwork indicating original purchase order number, TimeMed work order number, date of
original order, etc.
D. INSTALLING THE LABELING SOFTWARE
System Requirements:
• Pentium based computer with at least 64 MB of RAM and CD-ROM drive
Windows 98, ME, NT4, 2000, XP
Hard Drive with at least 10 MB of free disk space
• One open COM port
• User database (if applicable) in Microsoft Excel or Microsoft Access.
Files created on a newer version (higher than Excel 2003 or Access 2003) must be saved
down to version 2003 or lower
IMPORTANT:
When using the labeling software, make sure that the user database (Microsoft
Excel or Microsoft Access) is closed before proceeding
Notes for Windows NT/2000/XP/Server 2003 users:
If you are installing onto a Windows NT/2000/XP/Server 2003 system, you must have
“Administrator rights” during the installation. “Normal user rights” are sufcient to run the
program. “Administrator rights” are only required for the initial installation (Please contact your IT
department if necessary).
Notes for Windows 95 users:
Due to Microsoft’s discontinued support for Windows 95, database features within the program are
not supported on this operating system.
Software Installation
Before commencing installation, you should shut down any other applications currently running.
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You will be required to restart your PC when the program installation has completed. The program
will not function correctly until your PC has re-started.
Insert the CD into your CD-ROM drive. The install program should run automatically – if it does
not, click Start>Run>Browse and select SETUP.EXE from the root directory of the CD. Follow the
on-screen instructions to complete the installation.
IMPORTANT: During the installation you will asked for a CD key.
Use the CD key #: 42885
Type in the CD key #: 42885, click on “Next” to continue
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)
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Click on “Next” to continue
Click on “I accept the terms of the license agreement” to continue
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Type in the appropriate User and Company Names and click on “Next” to continue
Select “English (United States)” from the drop down menu, click on “Next” to continue
For technical support, please call: 800-323-4840 ext. 290 (M - F 8 a.m. to 5 p.m CST)
11
Using the drop down menu, select the appropriate printer model (Select the model: M-4206) and
click “Next” to continue
Click on “Next” to continue for the software to be installed in the default directory
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TimeMed Labeling Systems, Inc. - Call Toll Free: 800-323-4840 or visit www.timemed.com
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