Page 1
Table of Contents
5
USB Server Network Discussion
• Setting Up On Different Types of Networks
• LAN - No Connection To Internet/WAN
• LAN - With Connection To Internet/WAN
• LAN - With DSL Router/Gateway
•
Wireless Network (Airport/802.11)
6
Troubleshooting
•
Before You Begin
•
Status Lights
• UDP Ports
• Network Issues
•
USB Devices
•
Resetting The USB Server Hardware
•
When You Need More Help
7
Appendices
•
Frequently Asked Questions (FAQs)
• USB Device Compatibility
•
Overview
•
Tested USB Devices
• Status Light Behavior
• Windows XP Firewall Configuration
• Notices
•
Keyspan License and Warranty Information
• Support Information
1 Introduction
• Compatible USB Devices
• Connectivity to USB Devices
• Connectivity to Network
•
Requirements
•
What's Inside The Package
2 Installation Instructions
•
Installing the USB Server Hardware
• Installing the USB Server Software
• Uninstall Instructions
3 Using Your USB Devices On The
Network
•
Overview
• Using Your First USB Device
•
Device Connection Modes Overview
• Performance Comparison:
USB Server vs Built-In USB Ports
4 Changing USB Server's Settings
•
Overview
• Editing A Specific USB Server
• USB Server Settings Descriptions
• Applying/Canceling New Server Settings
• Restoring Default Settings
• Config Menu
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1 Introduction
The USB Server makes it possible for USB printers and scanners to be used and shared by client
PCs on a Local Area Network (LAN)! It is ideal for home office, small office or classroom use.
The USB Server supports both Ethernet and Wi-Fi networks -- making it easy to print to a USB
printer from a Wi-Fi based laptop!
Compatible USB Devices
This release of USB Server software supports USB printers, USB multi-function printers, USB
scanners and USB HID devices. While other USB devices may work, they are not officially
supported by this release. USB audio and video products are not compatible with this release.
USB hubs are not supported. See the Keyspan web site for further compatibility details.
Connectivity to USB Devices
The
Keyspan USB Server
provides the following connections to your USB Devices:
• 4 USB Full-Speed ports (12 Mbps)
•
Full 500mA power provided to each port
Connectivity to Network
The
Keyspan USB Server
provides the following connections to your Network:
•
RJ45 Ethernet connector
• 10/100 autosensing
•
IP addressing: Static/DHCP/Rendezvous/Zeroconfig
Requirements
•
Macintosh: Mac OS X 10.2.8 (or later)
• Windows: Windows 2000/XP or greater
What's Inside The Package
The
Keyspan USB Server
package includes:
• Keyspan USB Server (US-4A)
• Power Supply
•
Quick Start Sheet
•
Mac and Windows compatible CD with software and user manual
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2 Installation Instructions
Installing the USB Server Hardware
Note:
Do not connect your USB devices (ie printers, scanners,
etc.) to the Keyspan USB Server until you have finished
installing the USB Server software and hardware!!!
The next
section,
Using Your USB Devices Over Your Network
, will walk you
through the process of connecting and using your USB devices with the
Keyspan USB Server.
Step 1
-
Connect Keyspan USB Server To Your Network
First connect an Ethernet cable to the USB Server's Ethernet port (see next image):
Once the Ethernet cable is connected, connect the other end of the cable to your network. This can
be a free Ethernet port on your DSL router, Ethernet hub, or 802.11 (aka Airport) router/base
station.
If you do not have a network, you can connect the USB Server directly to the Ethernet port on
your computer.
Tech Note:
If you have more questions about connecting the USB Server to your
network, please read the
USB Server Networking Discussion
section in this
manual.
Step 2
-
Connect the USB Server's Power Supply / Read the LEDs
Connect the included power supply to the USB Server's power connector
(see next image):
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Once the USB Server has power, you will notice the USB Server's status lights turn on and off.
After a few seconds, the lights will stop blinking. If the USB Server is responding properly, the
four green USB lights will turn on and stay solid. You should also notice that the first green
SYSTEM light will blink on and off every few seconds. Ignore any other status lights for now.
Tech Note:
The LEDs on the USB Server can also indicate other status such as IP
configuration type, server status, etc. For a detailed description of what the LED lights
indicate, please read the
Status Light Behavior
appendix in this manual.
TROUBLESHOOTING
: If you do not see the USB lights turn on and/or do not have a
blinking green SYSTEM light, please proceed to the
Troubleshooting
:Status Lights
in this
manual.
Keyspan USB Server hardware installation is now complete. Please proceed to the USB Server
software installation instructions.
Installing the USB Server Software
Tech Note:
The following instructions outline the installation of the USB Server
software for both Mac and Windows operating systems. Where instructions are
different for one operating system, the difference will be noted. Although screen shots
of the Keyspan USB Server software may not match to your operating system, please
note that button, menu, and tab names are identical on both platforms.
Step 3
-
Insert the Keyspan USB Server CD-ROM
Turn your computer ON. When your computer starts up, p
lace the
Keyspan USB Server
CD
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into the CD-ROM drive.
MACINTOSH
:
When the CD icon appears on your desktop, double click on its icon to display its contents.
Locate the Keyspan USB Server Installer icon and double click to start the installation
process. Follow the instructions on screen.
WINDOWS
:
Windows will automatically open the Keyspan CD Browser window. Using the on-screen
menus, locate the Keyspan USB Server Installer selection and click it to start the
installation process. Follow the instructions on screen.
WINDOWS Tech Note:
During and/or after the software installation, the Windows
New Hardware Wizard
may ask you to install software several times. Select
'Install the software automatically'. You may also get an additional prompt regarding
logo testing, click 'Continue Anyway' to proceed. Please note that you may need to
repeat this process up to 3 times.
Step 4
- Running the Keyspan USB Server application
Once the Keyspan installer completes, it will automatically launch the Keyspan USB Server
application. You will use this utility to configure the USB Server.
You will now see your USB Server listed in the
USB Devices
tab (see next image):
Tech Note Server Names and Serial Numbers:
Out of the box, your USB
Server will show up as 'Unnamed'. You can change your USB Server's name in
Admin
tab. You will also notice a serial number listed next to your USB Server name. This
serial number corresponds to the last five digits of your USB Server's MAC address
(printed on the bottom of your USB Server hardware).
Tech Note About Firmware Updates:
When you first launch the Keyspan USB
Server software, you may get a message stating that new there is new firmware
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available for your USB Server hardware. We recommend that you update your firmware
now. To do this, please follow the instructions on-screen instructions to update your
firmware. Once the update is complete, proceed to Step 3.
Tech Note:
If you have multiple unconfigured USB Servers on your local network,
you can determine which server you are configuring by looking at the serial number
presented by the Keyspan USB Server application. This number correlates to the MAC
address that is printed on the bottom of your USB Server hardware.
TROUBLESHOOTING
: If you do not see any USB Servers in this window, please proceed to
the
Troubleshooting
:Network Issues
section in this guide.
Step 5
-
Software Installation Complete!
Keyspan USB Server software is now complete.
You may now proceed to the
Using Your USB Devices On The network
section in this
guide.
Uni
nstall Instructions
If you need to uninstall Keyspan USB Server software, please follow these instructions:
MACINTOSH
:
Run the "UninstallUS4A.pkg" uninstaller program. This program is located on the CD that
came with your USB Server. You can also download the uninstaller from Keyspan's web
site.
WINDOWS
:
Uninstall the Keyspan USB Server software using the the
Add/Remove Programs
control panel. (located in START menu
->
SETTINGS
->
CONTROL PANEL ). Once
the
Add/Remove Programs
control panel is open, locate and select the Keyspan USB
Server software and then click the
Change/Remove
button. Follow the instruction on-
screen to complete the uninstall.
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3 Using Your USB Devices On The Network
Overview
In this section, you will learn how to use your USB devices via the Keyspan USB Server. You
will learn to:
connect your USB device (
hardware
) to the Keyspan USB Server's USB port
virtually connect to your USB device using the Keyspan USB Server
software
use your USB device via the Keyspan USB Server
Tech Note:
These instructions are intended to you connect your USB device (ie
printer, scanner, etc.) to the USB Server for the
very first time
. It is
highly
recommended
that you only connect one USB device at this time. To connect
additional devices, repeat these instructions for each device.
Using Your First USB Device
Step 1
-
Connecting Your USB Device To The USB Server
Before using the Keyspan USB Server, connect your USB device (ie printer, scanner, etc.) to any
USB port on the Keyspan USB Server.
Once your USB device is connected to the USB Server, open the
Keyspan USB Server
application.
MACINTOSH
:
The
Keyspan USB Server
application is located in your
Applications
folder.
WINDOWS
:
The
Keyspan USB Server
application is located in your
START
menu
->
PROGRAMS ->
KEYSPAN USB SERVER
.
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Once it is open, click on the
USB Devices
tab. You will notice your USB device located under
the
Other Devices
heading (see next image):
Tech Note
: The USB device's name that is shown is the name that is programmed
into your USB device by its manufacturer. This name may different from the actual
name and model number of your device. For example, if you have a HP Deskjet 882
printer, it may appear as HP Deskjet 880 or HP Printer. Some USB devices do not have
any names programmed into them. For 'unnamed' USB devices, the USB device's
programmed Vendor ID (VID) and Product ID (PID) will be shown.
TROUBLESHOOTING
: If you do not see your USB device in the Keyspan USB Server
application, please proceed to the
Troubleshooting
:USB Devices
section in this manual.
Step 2
- (Virtually) Connecting Your USB Device
In the Keyspan USB Server application,
the
Other Devices
area shows USB devices that are
connected to the USB Server but require further action in order for you to use them. To use your
USB device, you must first "connect" to it. To do this, click on your USB device under
Other
Devices
and then click the
CONNECT
button as shown below:
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After you 'connect', your USB device will move under the
My Devices
heading. At this point,
you can now use this USB device (or any other USB device located under the My Devices
heading) as if it is connected to directly to your computer.
MULTIPLE USERS NOTE
: When you are connected to 'My
Device', other users will notice that the USB device has remained under
Other Devices
and will now have a status of '
In Use
' as well as show
the name of the computer that is using that USB device. Other users will
not be able to use any USB device that you have 'In Use' until you
disconnect from it. When you are finished using your USB device,
select your USB device under
My Devices
and click the
DISCONNECT
button. For you, the USB device will return to
Other
Devices
. Other users will notice that the device has become available
again.
Tech Note
: By default, the USB Server is configured to use the
Multi-User
sharing
mode. In this mode, all USB devices will be shared in a
one-at-a-time
mode. Before
you can use a USB device, you will have to connect to it to gain exclusive access.
Once you are finished using the USB device, you will have to disconnect from that
device before others can use it.
You can configure the USB Server to use other sharing modes, such as
Single-User
mode. For more details, please read the
Sharing Modes Overview
sub-section at
the end of this section.
TROUBLESHOOTING
: If a device in use by another user, you will notice that device under
Other
Devices
showing up as In Use. It will also show that user's computer name. If you wish
to use a USB device that is
In Use
, you'll have to wait until that user finishes using using it.
Now that your USB device is located under
My Devices
, you can start using your USB device
as if it was directly connected to your computer.
Step 3
- (Virtually) Disconnecting Your USB Device(s)
When you are done using your USB device, you must virtually disconnect it from your computer
before it is available to everyone else on the network. To do this, open the Keyspan USB Server
application, select your USB device from the
My Devices
area and then click the
DISCONNECT
button (see next image):
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You'll notice that the USB device will move down into the
Other Devices
section. For other
users, they will notice the USB device's status changes to
Available
.
Tech Note
: Some USB devices may require additional action
PRIOR
to
'disconnecting' your USB device. For example, some USB devices will require you to
drag the device's icon to the trash, stop the USB device's software, etc. If your USB
devices requires such actions when the device is directly connected to the computer,
please do these actions prior to clicking the
DISCONNECT
button in the Keyspan
USB Server software.
Step 4
-
Finishing Up and Additional Notes
You have now learned to use your USB device via the Keyspan USB Server.
If you need to connect additional USB devices, note that y
ou can connect up to four supported
USB devices to one Keyspan USB Server. If you need to connect more than four USB devices
you will need to another USB Server. USB hubs are not supported on the USB Server.
Tech Note: Using Multiple USB Servers and
USB Devices
:
You can
view
up to 8 USB Servers
in the Keyspan USB Server software.
If you are using all of the USB ports on your 8 servers,
you will be able view a total of 32
USB devices in the Keyspan USB Server software
however you will only be
able
to have 12 USB devices 'connected'
to your computer.
If you need to use a 13th USB device, 'disconnect' one of your 12 USB device via the
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Keyspan USB Server software to free a location for the next USB device.
If you need to have more than 8 USB Server, configure your next 8 servers
to use a
different UDP port. Once you have done this, use the USB Software's
Local UDP
Port
menu item to switch between your first 8 servers and your next 8 servers.
Tech Note: Using One USB Server With Multiple Users
:
Only 10 users can connect to a single or set of USB servers using the same UDP port.
You can support more users by setting up additional usb servers with a different UDP
port numbers.
Performance Comparison: USB Server vs Built-In USB Ports
Generally, performance of a USB device is best when connected to a built-in USB port.
However, this is not always the case. In our compatibility testing we observed instances in which
USB devices operated more quickly on the USB Server than they do when connected to a USB
port. We also observed instances in which devices connected to a USB Server operated more
slowly than they do when connected to a USB port. There is no rule of thumb that we can offer
for comparing the performance of a USB device connected to a USB Server vs the same device
connected to a built-in USB port. Optimizing USB device performance is a primary objective for
USB Server software updates that Keyspan will release in 2004.
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4 Changing USB Server's Settings
Overview
The Keyspan USB Server comes pre-configured for use with most networks. However, you may
want to change some of the Keyspan USB Server's settings to meet specific needs posed by your
network and/or USB device sharing needs. This section describes how to change the UBS
Server's settings and what the settings affect.
Editing A Specific USB Server
To change the USB Server's settings, launch the
Keyspan USB Server
application.
MACINTOSH
:
The
Keyspan USB Server
application is located in your
Applications
folder.
WINDOWS
:
The
Keyspan USB Server
application is located in your
START
menu
->
PROGRAMS ->
KEYSPAN USB SERVER
.
Once the Keyspan USB Server application is open. Click on the
Admin
tab
(see next image):
The
Admin
tab will show any USB Server it finds. To edit a specific server's setting, select it
from the list and click the
Edit
Config
button
(see next image):
MACINTOSH
:
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This button is shown as Edit
in the Mac software.
The server's settings will now be available for you to change them (see next image):
NOTE
: After clicking the
Edit Config
button, you may receive pop-up window
informing you about new firmware. You can either update it prior to making your
changes or update later manually. Please note that updating the USB Server's
firmware will restart the server and disconnect any users connected to it. For more
details about firmware and updating it, please read the
Updating Your Firmware
sub-section later in this section.
MULTIPLE USERS NOTE
: While multiple users can view the
Admin tab at any given time, only one user is allowed to change the
server settings once the
Edit Config
button is clicked. If you are
editing the server, other users will receive a message stating that you are
editing the server. Once you have finished making changes, other users
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will be able to make changes on a
one-user-at-a-time
basis.
USB Server Settings
The following is a description of all of the different settings you can change on the USB Server.
IMPORTANT NOTE
: Any server settings changes you make will require that you
click the
Apply Changes
button. You can also cancel your changes prior to
applying your changes or you can also restore the USB Server to factory settings.
Please see the
Applying/Canceling Server Settings
and
Restoring Factory
Settings
sub-sections later in this section.
Server Name/Server Config Password
Edit the
Server Name
field to change the name of the selected
USB Server. This name will appear to anyone using the Keyspan
USB Server application.
Adding a password in the
Server Config Password
field will
force users to enter a password before they can edit any server
settings. Once you have set a password, users will still be able to
see the USB Server in the USB Devices and Admin tabs however
they will not be able to edit any server settings.
Device Connect Mode
The Direct Connect Mode pop-up menu allows you to change how
USB devices get
connected
to your client PCs.
Multi-User
(default setting): Use this mode if you have more
than one client computer connected to the Keyspan USB Server.
Prior to using your USB device (ie printer, scanner, etc.), you
will have to click the USB Devices tab's CONNECT button.
USB devices will shared on a
one-user-at-a-time basis.
Use this
mode if you have more than one client PC and if all attached USB
devices will be used as subscription devices.
Single-User: Use this mode if there is only one client computer
(or if only one client computer will be powered on at a time and
connected) to the Keyspan USB Server. In this mode it is not
necessary to manually connect and disconnect USB devices. All
devices on the USB Server will be automatically connected to the
client computer.
WARNING: Using this mode with multiple
computers will cause unexpected results as all of the computers
will attempt to get exclusive access to your USB Server.
MACINTOSH NOTE
:
This menu is called MODE in the Mac version.
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Network Settings: Configure
The
Configure
pop-up allows you to change how the USB
Server obtains it's network settings (ie IP address, Subnet Mask,
etc).
Using Default (default setting)
: In this mode, the USB Server
will try to get an IP address via DHCP first. If it fails to obtain an
IP address within 10 seconds, it will assign itself an IP address
via Zeroconfig. This is the recommended setting for most users.
Using DHCP
: In this mode, the USB Server will automatically
obtain an address via DHCP server. Use this setting if you
only
want to use an IP address obtain via a DHCP server (ie a DSL
router, etc.).
Using Zeroconfig
: In this mode, the USB Server will assign
itself an IP address via the Zeroconfig protocol. Use this setting if
you are in a network where you
only
want to use Zeroconfig IP
addresses. For more information about Zeroconfig
Tech Note:Zeroconfig
: Zeroconfig (aka Zeroconf) is networking protocol
that allows computers to automatically find each other without the need for you
to enter IP addresses, configure DNS servers, or setup DHCP. You can get
more information about ZeroConf at http://www.zeroconf.org/ and
http://developer.apple.com/macosx/rendezvous/
Manually
: In this mode, you will manually enter your IP
Address, Subnet Mask, and Gateway Address. Use this mode if
Network Settings: IP Address/Subnet Mask/
Gateway
The USB Server will show it's current network configuration in
the
IP Address, Subnet Mask
, and
Gateway
fields. You
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Network Settings: UDP Port/TCP Port
The
UDP port
and
TCP Port
fields allow you to specify which
port numbers the USB Server will communicate on. This
communication happens between the USB Server hardware and
software. By default, these ports are set to 3842. Port 3842 is
reserved for exclusively for the Keyspan USB Server. Other IP
services (ie ftp, email, web, etc) cannot use this reserved port.
UDP Port
(default is 3842)
: Change this setting to change the
UDP port number that the USB Server will broadcast itself on.
Other computers configured to use this UDP port number will be
able to see this USB Server. This setting is useful if you wish to
limit the number of people connecting to a particular USB Server
or if you want to hide a USB Server from other users on your
network.
IMPORTANT NOTE
: If you change your server's UDP Port number in the
Admin
tab, you will also need to tell the Keyspan USB Server software to
'listen' to the new port. To do this, select the
Local UDP Port
command in
the Keyspan USB Server application's
Config
menu (for details, see the
Config Menu
sub-section later in this section). You only need to change the
Local UDP Port if you've changed the USB Server's UDP port.
TCP Port
(default is 3842)
: Change this port to change the TCP
port that the USB Server uses to transmit USB data.
Tech Note:UDP/TCP Ports and Firewalls
:
For most users, there is no
need to change the USB Server's UDP and TCP ports however certain firewalls
may block traffic to the default UDP and TCP ports. In these instances, you
can either change the port numbers or configure your firewall to allow
connections via USB Server's configured UDP and TCP ports.
Applying/Canceling Server Settings
Once you have changed the server's settings, you will need to apply your changes in order for the
changes to take effect. To do this, click the
Apply Changes
button (see next image).
MACINTOSH
:
This button is shown as
Apply
in the Mac software.
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Once you
Apply Changes
, the USB Server (hardware) will disconnect any users connected to it
and restart itself. Please note that your USB Server will disappear temporarily from the Keyspan
USB Server application while it is restarting.
If you do not want to keep the changes that you made, cancel your changes by clicking the
Cancel
button. Your USB Server hardware will not be restarted.
Restoring Default Settings
You can reset USB Server to factory settings by using the Keyspan USB Server application. To
do this, select and
edit
your USB Server (as detailed earlier in this section) and then click the
Restore Defaults
button (see next image).
Restoring the default settings will cause the USB Server (hardware) to restart.
Tech Note
: Restoring to default settings will also set the USB Server's UDP port to
3842. If you previously changed your UDP port, remember to change the Keyspan
USB Server application's Local UDP Port to 3842. You may not be able to see your
USB server if you fail to change your Local UDP Port. To change the Local UDP Port,
select
Local UDP Port
in the Keyspan USB Server application's
Config
menu.
IMPORTANT NOTE FOR FIREWALL USERS
: If you've configured your firewall
to allow access to the USB Server, remember to check your firewall's setting. The USB
Server's IP address may have changed after restoring to default settings.
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Config Menu
The
Config
menu in the Keyspan USB Server application is primarily used to change the Local
UDP Port that the USB Server software uses and to update firmware. Open the menu by selecting
Config in the Keyspan USB Server application (see next images):
Config: Local UDP Port
This selection changes what
UDP port
the Keyspan USB Server
software will use to 'listen' or 'find' USB Server hardware. By
default, the USB Server software listens to port 3842 and the
USB Server broadcasts on the same port (3842). This port can be
changed to any number however we suggest that you use the
default setting (3842).
It is possible to have different UDP ports selected in both Local
UDP Port (software) and USB Server's UDP Port (hardware). If
this happens, you will not be able to communicate with your USB
Server hardware.
TROUBLESHOOTING: If you have changed these settings
and can no longer see your USB Server, please proceed to the
TroubleShooting:UDP Ports
section in this manual.
Tech Note: Changing UDP Ports: In some cases, you may want to limit
the number of people using a particular USB Server or to hide that server from
other users. You can do this by changing the your server's UDP port.
To do this, first change your USB Server's
UDP Port
in the
Admin
tab to
whatever number you want. Lastly, change your Local UDP Port to same
number. At this point, only you will be able to connect to this server. To allow
other users to use your 'private' server, have them set their Local UDP Ports to
whatever number you chose.
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Config: Check Server Firmware/Firmware Update
This selection will allow you to check and update the firmware on
USB Server hardware. For details, please see the
Updating
Your Firmware
sub-section later in this section.
Config: Apply/Restore Server Config (WINDOWS)
Only found in the Windows version, these selections will apply
any changes made to the USB Server's settings or restore the
server to default settings. These functions are identical to
Apply
and
Restore
buttons found in the
Admin
tab.
Config: Refresh
The Refresh selection will refresh the USB Device or Admin tab
contents. This will force the USB Server software to obtain the
Updating Your Firmware
The Keyspan USB Server's firmware can be updated at any time via the Keyspan USB Server
application.
To do this, select the Admin tab, select your USB Server, and then click the
Edit Config
button.
If your USB server requires new firmware, you will receive a pop-up window with instructions on
how to update the server's firmware.
To manually update your server's firmware, select the Admin tab, select your USB Server, and
then click the
Edit Config
button. Then choose
Check Server Firmware
from the
Config
menu (see next image). Follow the instructions on-screen to update the server's firmware.
MACINTOSH
:
The Check Server Firmware selection is called
Firmware Update
in the Mac software.
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5 USB Server Network Discussion
Setting Up On Different Types of Networks
The Keyspan USB Server can be configured in many types of networks. It can often be difficult
to determine where exactly to physically connect your USB Server hardware to your network. The
following diagrams are meant as starting point for configuring your network. In all cases, the
USB Server's default network settings should be appropriate unless otherwise noted.
LAN - No Connection To Internet
2 or more PCs on an Ethernet network, with no
connection to the internet or where PCs may have
individual dial up accounts:
Connect the USB Server to an Ethernet port on the
Ethernet Hub. Connect USB devices to the USB
ports on the USB Server.
Note:
Set your USB
Server's network settings to Zeroconfig for faster
USB Server boot times.
LAN - With Connection To Internet
2 or more PCs on an Ethernet network, with a
connection to the Internet or a wide area network:
Connect the USB Server to an Ethernet port on the
Ethernet Hub. Connect USB devices to the USB ports on
the USB Server.
LAN With DSL Router/Gateway
2 or more PCs on an Ethernet network, with an
Internet gateway (combination router and ethernet
hub) for connection to the Internet:
Connect the USB Server to an Ethernet port on the
Internet Gateway. Connect USB devices to the USB
Wireless Network (Airport/802.11)
With Wired and Wireless Computers
2 or more PCs on an Ethernet network with a connection
to the Internet and a wireless 802.11 base station:
Connect the USB Server to an Ethernet port on the
ethernet hub or to an ethernet port on the
Wi-Fi (802.11) base station.
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6 Troubleshooting
Before You Begin
Before you begin, please make sure that you already have:
installed the latest version of the Keyspan USB Server software
connected your USB Server hardware to your network
connected your computer to same network as the USB Server hardware
turned on Keyspan USB Server (by connecting its power supply to an outlet)
turned on your computer
connected a USB device (ie scanner) to the USB Server hardware
installed your USB device's software on your computer
had the USB Server turned on for at least 15 seconds
If you have not done any of the above, please do so now and return to this section when you have
finished.
Tech Note
: You can find the latest version of the Keyspan USB Server software at:
http://www.keyspan.com/
IMPORTANT NOTE
: Please follow these instructions in order as each sub-section
builds on the previous one. If you cannot proceed past a certain sub-section, please
contact Keyspan technical support.
Troubleshooting:Status Lights
Look at the status lights on you Keyspan USB Server hardware. These status lights will either:
•
Off
• On (doesn't blink)
•
Blinking Steady
(blinks on/off every second)
•
Blinking Rapidly
(blinks on/off rapidly)
•
Blinking
Slowly
(stays on for 3 seconds then blinks off/on and repeats)
Three lights indicate
SYSTEM, NETWORK
, or
USB
device status (see next image). For
troubleshooting purposes, we will focus on the
SYSTEM
and
USB
lights:
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Tech Note
: For a detailed description of every light and their status, please read the
Status Light
Behavior
appendix.
SYSTEM Status Light: 1
While the USB Server is booting up, you will notice different lights turn on and off. The
following table explains what these lights mean during the boot up process.
STAGE 3
Checking Ethernet
Connection
SYSTEM 2 and
SYSTEM
3 (both red) start flashing while the server looks for an
Ethernet signal (aka a physical Ethernet connection).
SYSTEM 2
and 3 will flash
forever until the server finds this signal.
SYSTEM 2 and
SYSTEM
3 (both red) flash while the server tries to obtain an IP
address. Once the server obtains its IP address, the server is completed booted up and
running. The status lights will now have a new meaning.
Tech Note
: If the server is configured to use a Static IP address, the second stage is
completed immediately. For DHCP only, it waits for the DHCP server. For Zeroconfig
only, it takes about 1-2 seconds while it negotiates. For Default, it waits for DHCP for 10
seconds before taking a Zeroconfig address (1-2 seconds).
STAGE 4
Checking Ethernet
Connection
The (
green)
USB
1-4 lights are turned ON as the firmware starts running.
STAGE 2
Firmware Loading
STAGE
1
Server Is Booting Up
Stage
When the USB server is first powered on, the (red) SYSTEM 3 light is ON while the server
is booting.
TROUBLESHOOTING
: If this light never goes off or the 4 (green)
USB
lights never
come on, you may have is a serious hardware failure. Please contact Keyspan tech
support immediately.
USB SERVER Is Booting Up
Status
After the boot up, the status lights will have new meanings. Now that the server is running, we
will use the status lights to troubleshoot the USB Server.
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SYSTEM Status Light: 1
Look at the SYSTEM status light 1 (the green leftmost light under SYSTEM). If the light is:
•
Off
: Check the USB Server's power supply and its connection to an outlet. If you have
done this and the light does not turn on, please contact Keyspan technical support.
• On
: If this light doesn't blink on/off within 6 seconds, the USB Server has failed to boot
up. Please try
Resetting Your USB Server Hardware
(as described later in this
section). If it still fails, contact Keyspan technical support.
•
Blinking Slowly
: This is normal and indicates the USB Server hardware is working.
Proceed to the next light.
USB Status Lights: 1-4
Look at the USB status light (any green light under USB). Next locate the light that corresponds
to the USB port that your USB device (ie printer, scanner, etc) is connected to. If the light is:
•
Off
: Check the USB Server's power supply and its connection to an outlet. If you have
done this and the does not turn on, please contact Keyspan technical support.
•
Blinking
: This indicates the USB Server hardware does not support your USB device or is
having problems communicating with the device. Currently, the USB Server does not
support USB Hubs, USB devices with built-in USB hubs (ie certain keyboards), or
Isochronous
USB devices (ie webcams and USB speakers). If you have a USB devices that
is none of these, please check the the USB Server's
USB Device Compatibility
information (found in the Appendices) or contact Keyspan for further support.
Tech Note
: While most USB devices will work with the USB Server, certain
incompatible USB devices can be supported via future software updates from
Keyspan. Please check the
USB Device Compatibility
appendix or contact
Keyspan for more information about compatible devices.
• On
: This is normal and indicates the USB Server supports your USB device. Proceed to the
next light.
SYSTEM Status Lights: 2 and 3
Look at the USB status lights 2 and 3 (the two red lights under under SYSTEM. Status 2 is the
red light in the middle and Status 3 is the rightmost red light). Please note the status of Status 2 and
3. If:
•
System 2
is On /
System 3 is On
: The server has obtained an IP address via
DHCP (ie
your DSL router) and
does not show any users connected
to the USB Server. If your
computer is turned on, proceed to the
Troubleshooting:UDP Ports
sub-section.
•
System 2
is On /
System 3 is
Off
: The server is configured to use a
Static IP
(ie you've
configured the USB Server's settings prior to troubleshooting) and
does not show any
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users connected
to the USB Server. If your computer is turned on, proceed to the
Troubleshooting:UDP Ports
sub-section.
•
System 2
is
Off
/
System 3 is On
: The server obtained an IP address via
Zeroconfig (ie
you don't have a DSL router and you have not specified IP settings) and
does not show
any users connected
to the USB Server. If your computer is turned on, proceed to the
Troubleshooting:UDP Ports
sub-section.
•
Status 2
is
Off
/
Status 3
is
Off
: This is normal and indicates the USB Server hardware
is working. More specifically, the USB Server has obtained a IP address and has detected
users (client computers) to it. Skip ahead to the
Troubleshooting: USB Devices
sub-
section.
Troubleshooting:UDP Ports
Make sure that your USB Server software and hardware are communicating on the same UDP
port. To verify this, open the Keyspan USB Server application. You USB Server should appear
(see next image):
In the Keyspan USB Server application, is your USB Server listed? If your server:
•
Is Not Listed
: The USB Server software cannot find the USB Server hardware. Change
the USB Server software's
Local UDP Port
(use the Config menu and select Local UDP
Port) to match the UDP port that is being used by the USB Server hardware. If you do not
know the UDP port that your server software is using, try setting the
Local UDP Port
to
3842. If this still does not work, try
Resetting Your USB Server Hardware
(as
described later in this section). If you still cannot see your server, proceed to the
Troubleshooting:Network Issues
sub-section.
•
Is Listed
: This is normal and indicates the USB Server hardware is working. Skip ahead
to the
Troubleshooting: USB Devices
sub-section.
Troubleshooting:Network Issues
At this point, your USB Server software is communicating with a specific network.
Unfortunately, the network link between your computer and your USB Server is broken. The
following are suggestions on how to solve these network related issues.
Firewalls
A 'Firewall' is a piece of software or hardware that helps keep your network safe by preventing
hackers from getting inside your network and also by preventing you from sending private data to
outside networks (ie the Internet).
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Firewalls are either hardware (a physical item on your network ie your DSL router) or software
(resides on your computer ie Windows XP's built-in firewall software). In most cases, these
firewalls are configured to only allow 'basic' internet traffic (web, email, ftp, etc) to come in and
out of your network. Since the USB Server is a new product, these firewalls usually do not know
about Keyspan USB Server network data and may prevent you from communicating with your
USB Server.
If you are using a firewall, configure the firewall software to allow UDP traffic on port 3842 as
well as allow TCP/IP traffic on port 3842. The USB Server uses both UDP and TCP/IP to
communicate. If you have configured your firewall to allow UDP and TCP on port 3842 and you:
•
Cannot See Your Server
: skip ahead to the Wireless LANs or Wired LANs sub-section.
•
Can See Your Server
: Your firewall was preventing access to the Keyspan USB Server.
If you had to configure a software firewall on your computer, please note that you have
allowed only your computer to see your USB Server. If you configured a hardware
firewall, test other computers to make sure that they can the your USB Server.
Tech Note
: We have included step-by-step instructions on how to configure the
software firewall that is built into Windows XP. You can find these instructions in the
Windows XP Firewall Configuration
appendix in this manual.
Wireless LANs
If you have a wireless network, please make sure that your wireless base station has
Ethernet
Bridging
enabled. Ethernet bridging allow wireless computers to act as if they are directly
connected to a wired network. If this feature is not turned on, your wireless computers will not be
able to see that Keyspan USB Server where as your wired computers will have full access.
To test this, temporarily connect your wireless computer to your network via a wired connection
(ie connect using an Ethernet cable).
If you are not able see the USB Server after you've connected your computer via a wired
connection, please skip ahead to the wired LANs spend USB server sub-section.
If you are able to see the USB server when wired directly to the network, then you do not have
Ethernet Bridging
turned on. Please enable Ethernet bridging on your wireless base station
(refer to your wireless base station's documentation for further instructions). If you have done this
and are still not able to see the USB server, please contact Keyspan technical support.
Tech Note
: In most cases, wireless base stations and routers have Ethernet
bridging enabled. Older base stations and router may not have Ethernet Bridging
enabled or may not even support it. Please check your wireless base station's
documentation for details.
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Wired LANs
If your computer and your Keyspan USB Server are both wired to your network via a physical
cable and you are not able to see the Keyspan USB server, you may have issues with your
network hardware (ie your ethernet hub, ethernet switch, or router).
To test this, connect the Keyspan USB Server directly to your computer via an ethernet cable. At
this point, check the Keyspan USB Server application can see if your server appears. If it does
not show up, disconnect the USB Server's power supply for 10 seconds then plug back in. Wait
10 seconds for the USB Server to boot up then see if the USB Server appears in the Keyspan
software.
If your server does not show up, contact Keyspan technical support for further assistance.
If your server does show up, try moving your USB server and computer to the same ethernet
hub/switch. If this does not solve your problem, contact Keyspan technical support for further
assistance.
Tech Note
: Some USB hubs and switches may not properly route UDP and TCP
traffic when connected to other hubs and switches. This is especially true when your
USB server is using Zeroconfig to obtain an IP address. To avoid these issues,
connect your USB Server and your computer to the same Ethernet hub/switch.
WANs
If you're trying to access your USB server across a WAN (ie you want to access your USB server
at home when you are at work), you'll need to create a connection between the two networks that
allows both broadcast UDP and TCP/IP traffic to the network where the USB server resides.
If your router at work and your router home both support the ability to route broadcast UDP and
TCP/IP traffic between the two networks, you will be able to use your USB server across a WAN.
This will require that you configure both routers to allow traffic on UDP port 3842 and TCP/IP
port 3842. Please refer to your router's documentation for further details.
If you routers do not support this, you may be able to use a software-based solution such as a
VPN type type solution. Please note that most VPN software do not support broadcast UDP.
If you need to connect your USB server between two networks and are still having a problem,
please contact Keyspan technical support for further assistance.
Networking Wrap Up
If you are still have problems with your USB Server, try resetting the USB Server hardware and
then repeating the troubleshooting process. For instructions on how to reset your USB Server
hardware, please skip ahead to the
Resetting The USB Server Hardware
sub-section.
Troubleshooting:USB Devices
Open the Keyspan USB Server application and go to the
USB Devices
tab. You should see
your USB device listed under the
Other Devices
heading or the
My Devices
heading.
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If your USB device does not appear under either heading, please contact Keyspan technical
support for further assistance
If your USB device appears under the
Other Devices
heading, you'll have to select your device
from the list and click the
Connect
button in order to use your device. Your device will move
under the
My Devices
heading.
MULTIPLE USERS NOTE
: Certain USB devices will report that
they are
In Use
when located under the
Other Devices
heading.
In
Use
devices are USB devices that are being used by another user. To
help you identify who is using the device, you will be able to see the
other user's computer name. Once the user has '
disconnected
' the USB
device from their computer, you will be able to connect it to your
computer.
If you're sure that no one else is using your USB device and the devices
still showing up as
In Use
, please contact Keyspan technical support for
further assistance.
If your USB device appears under the
My Devices
heading, you should be able to use the USB
device as you would normally. If your USB device is a printer, you should be able to print just by
going to your File menu and selecting Print. If your USB device is a scanner, you should be able
to open the scanner software and use your scanner.
If you're not able to use your device, please refer to your USB devices troubleshooting
instructions for what to do next. If you are still not able to use your USB device, please contact
Keyspan technical support for further assistance
Resetting The USB Server Hardware
You can reset the USB Server hardware at any time. There are two ways of doing this. You can
reset the server by power cycling the server or by using the server's reset button.
Reset Via Power Cycling
To reset the USB Server, just disconnect the server's power supply, wait 5 seconds, and reconnect
the power supply. This will reset/reboot your server.
Reset Using The Reset Button
To reset your hardware, please make sure that you have:
a straightened or unfolded paper clip or a (similar object without a sharp tip)
your USB Server is turned on
Next, locate the reset hole. This is located on the top of your USB Server (see next image):
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Using your paper clip, quickly press the reset button inside the hole. This will reset/reboot your
server.
Reboot Server Into 'Safe Mode' Using The Reset Button
If you've made an unwanted change to the USB Server settings and can't access your server
anymore, you can boot your server into a 'safe mode'. In this mode, your server will reboot using
default settings (ie Multi-user connect mode, default IP mode) and allow you to view and edit your
server's settings. If you want to return to your settings, just power cycle your server.
To boot into 'safe mode', press and hold the reset button until the lights turn off (this will take 3+
seconds).
The USB Server is now resetting itself. It will take approximately 15 seconds to complete the
reset. In the Keyspan USB Server application, make sure that your Local UDP Port is set to 3842.
Once you've verified the port, check the the Keyspan USB Server application to see if your server
appears. If it does not appear, please contact Keyspan technical support for further assistance.
When You Need More Help...
The Keyspan web site, http://www.keyspan.com/ is your best source for technical support
information. The web site includes technical notes, reference manual updates, and answers to
frequently asked questions.
You may also contact our technical support department directly via email, phone, or fax. Please
see the
Support Information
section in this manual for more details.
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7 Appendices -
•
Frequently Asked Questions
Frequently Asked Questions
•
USB Device Compatibility
Information about of USB device compatibility
and a list of devices that have been tested with
the Keyspan USB Server
•
Status Light Behavior
Description of the USB Server's LED status lights
and what they indicate
•
Windows XP Firewall Configuration
Instructions on how to configure Windows XP's built-in
firewall for use with the Keyspan USB Server
•
Notices
FCC, CE, VCCI, Copyright and Trademark Information
•
Keyspan Warranty Information
Keyspan Warranty Information
•
Support Information
Information about obtaining technical support
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Frequently Asked Questions (FAQs)
The following is a list of Frequently
Asked Questions (FAQs) about the Keyspan USB Server.
We frequently update our FAQs and add them to our web site and future version of this document.
For the most recent and complete version of this list, please visit the our web site at:
http://www.keyspan.com/
Frequently Asked Question List
Question
:
How do configure my Windows XP firewall to allow USB Server
data transmission?
Answer
:
For step-by-step instructions on how to configure Windows XP's built-in firewall for use with the
Keyspan USB Server, please read the
Windows XP Firewall Configuration
appendix later
in this manual.
Question
:
How many USB devices can I connect to my USB Server?
Answer
:
You can connect up to 4 USB devices to one USB Server.
Note
:
You can view up to 8 USB Servers in the Keyspan USB Server software.
If you are using all of the USB ports on your 8 servers, you will be able view a total of 32
USB devices in the Keyspan USB Server software however you will only be able to have
12 USB devices 'connected' to your computer.
If you need to use a 13th USB device, 'disconnect' one of your 12 USB device via the
Keyspan USB Server software to free a location for the next USB device.
If you need to have more than 8 USB Server, configure your next 8 servers to use a
different UDP port. Once you have done this, use the USB Software's Local UDP Port
menu item to switch between your first 8 servers and your next 8 servers.
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Question
:
How many USB Servers can I connect to my computer?
Answer
:
You can connect up to 8 USB servers to your computer.
Note
:
You can view up to 8 USB Servers in the Keyspan USB Server software.
If you are using all of the USB ports on your 8 servers, you will be able view a total of 32
USB devices in the Keyspan USB Server software however you will only be able to have
12 USB devices 'connected' to your computer.
If you need to use a 13th USB device, 'disconnect' one of your 12 USB device via the
Keyspan USB Server software to free a location for the next USB device.
If you need to have more than 8 USB Server, configure your next 8 servers to use a
different UDP port. Once you have done this, use the USB Software's Local UDP Port
menu item to switch between your first 8 servers and your next 8 servers.
Question
:
How many users can be connected to my USB Servers?
Answer
:
Only 10 users can connect to a single or set of USB servers using the same UDP port. You can
support more users by setting up additional usb servers with a different UDP port numbers.
Question
:
How can I change my computer's name that appears in the
Keyspan USB Server software?
Answer
:
The Keyspan USB Server obtains your computer name from your computer's settings. To change
this name, please do the following:
For Windows
:
1.
Right click the
My Computer
icon, and select
Properties
from the menu that appears.
This will open the
System Properties
window.
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2. In the
System Properties
window, select the
Computer Name
tab.
3. In the
Computer Name
tab, click the
Change
button. The
Computer Name Changes
window will open.
4. In the
Computer Name Changes
window, enter your desired computer name in the
Computer name:
field.
5.
You will be asked to restart your computer. Close the remaining windows by clicking on
the OK and
Yes
buttons.
6.
Your computer will now restart. Your new computer name will appear after restart.
IMPORTANT NOTE FOR WINDOWS USERS
: If your computer is setup as a
member of a Windows Domain, please make sure that you add your new computer
name to the Domain. If you do not do this, you will not be able to connect to your
domain.
For Mac OS X
:
1. Open
System Preferences
(located the Apple menu - the apple icon in the upper left hand
corner of the screen). This will open the
System Preferences
window.
2. In
System Preferences
, select the
Sharing
icon.
3.
Enter you computer name in the
Computer Name
field and close the Sharing/System
Preferences window.
4.
Restart your computer. Your new computer name will appear after restart.
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USB Device Compatibility
Overview
The first release of the Keyspan USB Server, v1.0, supports USB printers, USB multi-function
printers, USB scanners and USB HID devices. While other USB devices may work, they are not
officially supported by this release. USB audio and video products (or Isochronous USB devices)
are not compatible with this release. USB hubs are not supported
.
Tech Note about USB Hubs
: Certain USB devices have USB hubs embedded
into them. For many devices you can physically see the USB ports (ie certain USB
keyboards) however there are other USB devices where the presence of USB hub is
not immediately obvious. For example, some printers with memory cards slots can
employ an embedded USB hub.
Tested USB Device List
The following is a list of USB devices that have been tested with the Keyspan USB Server during
development. T
his list is intended to be used as reference guide and not as a compatibility list. We
are constantly testing products and adding them to this list.
For the latest version of this list, please
visit our web site at: http://www.keyspan.com/
Legend
Y = Compatible
N =
Not Compatible
!
= See Notes for Information
∆ = Not Tested
n/a = USB Device not supported on your platform
SINGLE FUNCTION PRINTERS
MAC
Win2000
WinXP
Dymo Label Turbo 30
Y Y Y
Epson Stylus Color 740 Y Y Y
Epson Stylus Color 740 Y Y Y
(using Keyspan UP-6C)
Epson Stylus Color 880 Y Y Y
HP Deskjet 882c Y Y Y
HP Deskjet 895cxi Y Y Y
HP Deskjet 970c Y ∆ ∆
HP PhotoSmart 7350
Y Y Y
Lexmark Z605 Y Y Y
Lexmark Z705 Y Y Y
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(continued...)
SINGLE FUNCTION PRINTERS
MAC
Win2000
WinXP
Epson Stylus C64 Y Y Y
Epson Stylus Photo R200 Y Y Y
Canon i350
Y Y Y
Canon i860
Y Y Y
HP DeskJet 3520 Y Y Y
Canon Photo Printer i475D
N N N
Note:
Embedded USB hubs are not
currently supported
Canon i900D
N N N
Note:
Embedded USB hubs are not
currently supported
SCANNERS
MAC
Win2000
WinXP
Canon ScanLide 30
Y Y Y
HP ScanJet 4600 n/a Y Y
HP ScanJet 5550c n/a Y Y
Visioneer OneTouch 7100 n/a Y Y
Visioneer 9450 n/a Y Y
MicroTek ScanMaker 5950 n/a Y Y
HP Photo Scanner 1000
N N N
Note:
Isochronous devices are not
currently supported
MULTIFUNCTION / ALL-IN-ONES
MAC
Win2000
WinXP
Brother MFC 3100c (AIO)
Y
!
Y Y
MAC:
Tested with print driver only. Should work
fax/scan software.
Canon MultiPass MP 390 (AIO)
n/a Y Y
Epson Stylus CX 5400 (MFP)
Y Y Y
HP PSC 1200 (MFP)
Y Y
!
Y
!
Windows:
Works with HP Photo & Imaging Gallery
software. Not supported when using HP
Director software.
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(continued...)
MULTIFUNCTION / ALL-IN-ONES
MAC
Win2000
WinXP
HP OfficeJet 4100 Series Y Y
!
Y
!
Windows :
Works with HP Photo & Imaging Gallery
software. Not supported when using HP
Director software.
Lexmark X5105 (AIO) Y
!
Y
!
Y
!
MAC/Windows :
Tested Lexmark AIO software. Fax function
was not tested as it is not included with
Lexmark AIO software.
INPUT DEVICES
MAC
Win2000
WinXP
USB Mice
Y Y Y
USB Keyboards w/o imbedded hubs
Y Y Y
USB Keyboards with imbedded hubs
N N N
Note:
Embedded USB hubs are not
currently supported
Keyspan Presentation Remote Y Y Y
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Status Light Behavior
The Keyspan USB Server part number
US-4A
comes equipped with a 10 Status LED lights that
report the status of the Keyspan
hardware
(see next image)
.
The meaning of these lights will change depending on whether the USB Server is booting up (ie
you've just turned on the USB Server) or if it is running (and has finished booting up).
The two tables on the following pages shows all of the possible states of these LED light and what
they mean.
Note
:
If you are having problems with your USB Server, please use this information in
conjunction with our
Troubleshooting
section to diagnose the problem. If you still need
assistance, please contact Keyspan technical support.
While the USB Server is booting up, please refer to the following table for detailed description of
the server's status lights:
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STAGE 3
Checking Ethernet
Connection
SYSTEM 2 and
SYSTEM
3 (both red) start flashing while the server looks for an
Ethernet signal (aka a physical Ethernet connection).
SYSTEM 2
and 3 will flash
forever until the server finds this signal.
SYSTEM 2 and
SYSTEM
3 (both red) flash while the server tries to obtain an IP
address. Once the server obtains its IP address, the server is completed booted up and
running. The status lights will now have a new meaning. Please refer to the
USB
SERVER Is Running
(Has Finished Booting Up) table.
Tech Note
: If the server is configured to use a Static IP address, the second stage is
completed immediately. For DHCP only, it waits for the DHCP server. For Zeroconfig
only, it takes about 1-2 seconds while it negotiates. For Default, it waits for DHCP for 10
seconds before taking a Zeroconfig address (1-2 seconds).
STAGE 4
Checking Ethernet
Connection
The (
green)
USB
1-4 lights are turned ON as the firmware starts running.
STAGE 2
Firmware Loading
STAGE
1
Server Is Booting Up
Stage
When the USB server is first powered on, the (red) SYSTEM 3 light is ON while the server
is booting.
TROUBLESHOOTING
: If this light never goes off or the 4 (green)
USB
lights never
come on, you may have a serious hardware failure. Please contact Keyspan tech
support immediately.
USB SERVER Is Booting Up
Status
Now that your USB Server is running, please refer to the following table for detailed description
of the server's status lights:
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USB 1 thru 4
[Green]
NETWORK 3
[Green]
NETWORK 2
[Green]
NETWORK 1
[Green]
SYSTEM 2 - 3
[Red]
SYSTEM 1
[Green]
Light Name
[Color]
ON/OFF
:
If light is on, the server’s has detected a link speed of 100 Mbits. If light is off and
NETWORK 3 is on, the link speed is 10 Mbits.
ON/OFF
:
If light is on, the server’s Ethernet port is in full-duplex mode. If light is off and
NETWORK 3 is on, the Ethernet port is in half duplex mode.
Blinking
:
Packet collision has occurred. This is normal and self recovering occurrence with
Ethernet.
ON
or
Blinking
:
Server has detected an Ethernet connection. This light blinks during data transmission.
If light is off, no Ethernet connection was detected.
ON
(does not blink):
Server is working. If a USB device is connected to the USB port, this light indicates that
the USB Server supports your USB device.
Blinking
(only appears when a USB device is connected):
Server hardware does not support your USB device or is having problems
communicating with the device. Please check the the USB Server's USB Device
Compatibility section
(found in the Appendices) or contact Keyspan for further support.
Tech Note about Compatibility
: While most USB devices will work with the USB
Server, certain incompatible USB devices can be supported via future software updates
from Keyspan. Please check the USB Device Compatibility or contact Keyspan for more
information about tested devices.
SYSTEM 1
=
OFF
and
SYSTEM 2
=
OFF
:
Server is currently working as detects users connect to the server.
SYSTEM 1
= ON and
SYSTEM 2
=
off
:
Server is configured to use a Static IP and doesn't detect any users connected to the
server.
SYSTEM 1
= ON and
SYSTEM 2
= ON:
Server has obtained an IP address via DHCP and doesn't detect any users connected to
the server.
SYSTEM 1
=
off
and
SYSTEM 2
= ON:
Server obtained an IP address via Zeroconfig and does not detect any users connected
to the server.
Slowing Blinking
(on for 3 seconds then off/on):
Server is currently working
OFF
or
ON
(does not blink):
If light is off, the server is not receiving power. If the light is on, the server has crashed
and needs to be reset (see Troubleshooting).
USB SERVER Is Booting Up/Running (After Booting Up)
Status
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Windows XP Firewall Configuration
Overview
The following instructions detail how to configure Window XP's built-in firewall for use with the
Keyspan USB Server. While these instructions are specific for this software, the basic idea of
these instructions can be applied to configuring other firewalls.
These instructions will show you how to:
determine the Keyspan USB Server's port numbers and IP address
access your firewall software
add settings to your firewall to allow communication with
your Keyspan USB Server
Step 1
-
Determine Your Keyspan USB Server's Port Numbers and IP Address
You will need to know your USB Server's UDP/TCP port numbers and IP address prior to
configuring your firewall. If you already know this information, skip ahead to Step 2. Otherwise,
please read on.
UDP and TCP Port Numbers
The Keyspan USB Server
defaults
to using UDP port 3842 and TCP/IP port 3842. If haven't
changed these settings, we will use these port numbers when we configure your firewall.
If you've changed the USB Server's UDP and/or TCP port numbers, please note that you will
have to enter your UDP port number instead of 3842.
Obtaining Your IP Address
To obtain your IP address, open the Keyspan USB Server application. When it is open, click the
Admin
tab and locate your USB Server. Click on your server and you should see its IP number
under network settings (see next image):
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IMPORTANT NOTE
: If the
Configure
pop-up menu is set to
Default, DHCP
, or
Zeroconfig
, please note that your IP address is obtaining an IP address
dynamically. Dynamic addresses can change at any moment making it harder for
firewalls to keep track of. If you have need to use a firewall, we suggest that you
configure your server to use a
Static IP
address.
Now that you have your IP address, proceed to Step 2.
Step 2
- Access Your Firewall Software
First locate your network connection's icon. To do this, go to the
START
menu, then to
SETTINGS, then to Network. You should see an icon for your network connection (it is usually
called Local Area Connection). When you see your network connection icon, right-click it to bring
up the sub-menu (see next image):
In the sub-menu, select
Properties
. This will open the [Local Area Connection] Properties
window. Click on the
Advanced
tab and then click the
Settings
button (see next image):
This will open the
Advanced Settings
window.
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Step 3
-
Add Settings To Your Firewall To Allow Communication With Your USB Server
In the
Advanced Settings
window, click the Add
button (see next image):
This will open the
Service Settings
window.
Add Your UDP Port To The Firewall
We will now enter your UDP information (from Step 1).
While in the
Service Settings
window, enter something descriptive like 'Keyspan USB Server-
UDP' in Description of Service field. Enter your IP address in the
IP address
field. Enter your
UDP port number in both the
External Port
and
Internal Port
fields. Click the
UDP
radio button.
You window should look like the following image:
Lastly, click the
OK button to save your changes. You've now added support for the USB
Server's UDP port. Now we need to add a setting for TCP.
Add Your TCP Port To The Firewall
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You should be back at the
Advanced Settings
window. Click the Add
button to create a new
Service Settings
window.
We will now enter your TCP information (from Step 1).
While in the
Service Settings
window, enter something descriptive like 'Keyspan USB TCP' in
Description of Service
field. Enter your IP address in the
IP address
field. Enter your UDP port
number in both the
External Port
and
Internal Port
fields. Click the
TCP radio button. You
window should look like the following image:
Lastly, click the
OK button to save your changes.
Close Remaining Windows
Click the OK buttons on the remaining windows to finish up.
Step 4
-
Firewall Configuration Complete!
Your firewall is now configured to allow access to the Keyspan USB Server. If you have multiple
computers, please repeat these steps for every computer that will access the USB Server.
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Notices
Notices
United States FCC
DECLARATION OF CONFORMITY
We, InnoSys Incorporated at
4118 Lakeside Drive
Richmond, CA 94806 USA
(510) 222-7717
declare under our sole responsibility that the
KEYSPAN
USB Server
, Model
US-4A
complies with Part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
CAUTION: Changes or modifications to the USB Server not expressly approved by InnoSys
Incorporated could void the user's authority to operate this equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy, and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
•
Consult InnoSys Incorporated or an experienced radio/TV technician for help.
(continued on next page...)
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CE MARK DECLARATION OF CONFORMITY
(According to EN 45014)
Manufacturer's Name and Address
InnoSys Incorporated
4118 Lakeside Dr
Richmond CA 94806
Declares that the product:
Product Name:
KEYSPAN USB Server
Model Number:
US-4A
Conforms to the following Product Specifications:
EN 55022: 1998 Class B
EN 55024: 1998
following the provisions of the Electromagnetic Compatibility Directive.
Mike Ridenhour, Richmond, CA, USA,
President, March, 2004
Canada Digital Apparatus EMI Standard
This Class B digital apparatus meets all the requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numerique de la classe B respecte toutes les exigences du Reglement sur le material
brouilleur du Canada.
VCCI
Voluntary Control Council for Interference from Information Technology Equipment
Class B ITE
(continued on next page...)
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Translation:
This is a Class B product based on the standard of the Voluntary Control Council for Interference
from Information Technology Equipment (VCCI). If this is used near a radio or television receiver
in a domestic environment, it may cause radio interference. Install and use the equipment according
to the instruction manual.
Australia/New Zealand
This device complies with AS/NZS 3548 Class B limits for the operation of Information
Technology Equipment.
Copyright
This manual and the software described in it are copyrighted, with all rights reserved. Under the
copyright laws, this manual or the software may not be copied, in whole or in part, without the
written consent of KEYSPAN. NO WARRANTIES OF ANY KIND ARE EXTENDED BY THIS
DOCUMENT. The information herein and the Keyspan products themselves are furnished only
pursuant to and subject to the terms and conditions of a duly executed License Agreement.
KEYSPAN SPECIFICALLY DECLINES ALL WARRANTIES, WHETHER IMPLIED OR
EXPRESSED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. KEYSPAN has no responsibility, financial or
otherwise, for any result of the use of this document and/or the associated product, including
direct, indirect, special and/or consequential damages. The information contained herein is subject
to change without notice.
Trademarks
KEYSPAN is a trademark of InnoSys Inc. Mac and Mac OS are trademarks of Apple Computer,
Inc., used under license. Apple and Macintosh are registered trademarks of Apple Computer, Inc.,
registered in the USA and other countries. Other brand names are trademarks or registered
trademarks of their respective holders. Copyright © 2004 KEYSPAN, a division of InnoSys Inc.
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Keyspan License and Warranty Information
Keyspan License Agreement
This Agreement constitutes a legal agreement between you, the end user, and Keyspan, a division
of InnoSys Incorporated ("Keyspan") regarding the Keyspan software accompanying this
Agreement (“Software”). You should carefully read the following terms and conditions before
installing this software. EITHER CLICKING ON THE ACKNOWLEDGMENT BUTTON
BELOW OR INSTALLING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE
TERMS AND CONDITIONS.
1. Ownership; Copy Restrictions. You are being granted a limited license to use the Software;
you are not purchasing a copy of the Software. The copyright to the hardware and Software
comprising this product is owned, patent pending and copyright by Keyspan. Keyspan retains title
to the Software including copies, regardless of form or media, and to all copyrights therein.
Except as otherwise expressly provided for in this Agreement, You may make one or more copies
of the Software solely for archival or backup purposes. The Software and accompanying written
materials are copyrighted. Except as expressly provided in this Agreement, any act of
reproduction, distribution or development of derivative works of any portion of the Software is
strictly prohibited by such laws and treaty provisions. Nothing in this Agreement constitutes a
waiver of Keyspan’s rights under any copyright law.
2. Grant of License. Keyspan grants to you the right to use this copy of the software
("Software") on a one or more computers provided that the Software is only used with the
Keyspan US-4A hardware.
3. Transfer Restrictions. You may transfer the Software to another person only in connection
with the transfer of the Keyspan US-4A hardware, and only if: a) you delegate your duties under
this Agreement to the transferee; and only if b) the transferee/other party accepts the terms and
conditions of this Agreement. Upon such transfer, you must transfer all accompanying written
materials, and either transfer or destroy all copies of the Software. You may not lease, rent, merge,
reverse engineer, decompile or disassemble the Software or hardware.
4. Termination. This License Agreement is effective until terminated. This License Agreement
will automatically terminate without notice from Keyspan if you fail to comply with any of the
provisions of the License. You may voluntarily terminate this Agreement at any time. Upon
termination, you agree to destroy or purge all copies of the Software and accompanying written
materials in your possession.
5. LIMITED WARRANTY. As its only Warranty under this Agreement, Keyspan warrants the
media on which the Software is provided to be free from defects in materials under normal use for
a period of 90 days from the date of the purchase of the Keyspan US-4A hardware. EXCEPT AS
EXPRESSLY WARRANTED HEREIN, THE SOFTWARE IS PROVIDED "AS IS" WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT
LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
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PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND
PERFORMANCE OF THE SOFTWARE IS WITH YOU. KEYSPAN DOES NOT WARRANT
THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR
REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE
UNINTERRUPTED OR ERROR FREE OR THAT SOFTWARE DEFECTS WILL BE
CORRECTED. SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED
WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC, LIMITED RIGHTS. YOU MANY HAVE OTHER
RIGHTS WHICH VARY FROM STATE TO STATE.
6. LIMITATION OF LIABILITY. Keyspan's entire liability and your sole remedy under this
License Agreement is, at Keyspan's option, either: a) the return of payment as evidenced by a
copy of your purchase receipt; or b) the replacement of the media not meeting Keyspan's Limited
Warranty. IN NO EVENT WILL KEYSPAN OR ITS VENDORS BE LIABLE FOR ANY
DIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, INFORMATION, OR USE) EVEN IF KEYSPAN HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT
APPLY TO YOU.
7. Governing Law. This Agreement is governed by the laws of the State of California.
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Support Information
Co
ntacting Support
If you require assistance with any Keyspan product, you may contact us by one of the following
ways:
•
web/email
:
http://www.keyspan.com/support/
•
fax
:
+1.510.222.0323
(Monday through Friday)
•
telephone
:
+1.510.222.8802
(tech support)
(Monday through Friday: 9am-12pm / 1pm-5pm Pacific)
International Support Options
If you live outside of the United States and require assistance with your Keyspan product, please
contact the Keyspan distributor in your country for technical support in your language. For a list of
Keyspan's international distributors, please visit our international web page at:
http://www.keyspan.com/international/
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