Keysight Technologies PXIe Series, M9502A AXIe, AXIe Series, M9005A PXIe, M9010A PXIe Troubleshooting Manual

Troubleshooting Guide

Diagnose and Resolve PXIe and AXIe Chassis Communication Problems

Keysight PXIe/AXIe Chassis

M9005A PXIe Chassis M9502A AXIe Chassis
M9010A PXIe Chassis M9505A AXIe Chassis
M9018B PXIe Chassis M9514A AXIe Chassis
M9019A PXIe Chassis

Notices

© Keysight Technologies, Inc. 2018

No part of this manual may be repro­duced in any form or by any means
(including electronic storage and retrieval
or translation into a foreign language)
without prior agreement and written con­sent from Keysight Technologies, Inc. as
governed by United States and interna­tional copyright laws.

Manual Part Number

M9019-90005

Edition

First Edition, November 2018

Published in USA
Keysight Technologies, Inc.
1400 Fountaingrove Parkway
Santa Rosa, CA 95403 USA

Trademarks

AXIe is a registered trademark of the AXIe
Consortium.

PXI is a registered trademark of the PXI
Systems Alliance.

®

PICMG
AdvancedTCA
marks of the PCI Industrial Computer
Manufacturers Group.

PCI-SIG
registered trademarks of PCI-SIG.

Thunderbolt and the Thunderbolt logo
are trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other
countries.

, Compact PCI®, and

®

are registered trade-

®

, PCI Express®, and PCIe

®

are

Sales and Technical Support

To contact Keysight for sales and techni­cal support, refer to the support links on
the following Keysight websites:

www.keysight.com/find/assist (world-

wide contact information for repair and
service)

Declaration of Conformity

Declarations of Conformity for this prod­uct and for other Keysight products may
be downloaded from the Web. Go to

http://keysight.com/go/conformity and

click on “Declarations of Conformity.” You
can then search by product number to
find the latest Declaration of Conformity.

Technology Licenses

The hard ware and/or software described
in this document are furnished under a
license and may be used or copied only in
accordance with the terms of such
license.

Warranty

THE MATERIAL CONTAINED IN THIS
DOCUMENT IS PROVIDED “AS IS,” AND
IS SUBJECT TO BEING CHANGED,
WITHOUT NOTICE, IN FUTURE EDI­TIONS. FURTHER, TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE
LAW, KEYSIGHT DISCLAIMS ALL WAR­RANTIES, EITHER EXPRESS OR IMPLIED,
WITH REGARD TO THIS MANUAL AND
ANY INFORMATION CONTAINED
HEREIN, INCLUDING BUT NOT LIMITED
TO THE IMPLIED WARRANTIES OF MER­CHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. KEYSIGHT
SHALL NOT BE LIABLE FOR ERRORS OR
FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES IN CONNECTION WITH THE
FURNISHING, USE, OR PERFORMANCE
OF THIS DOCUMENT OR OF ANY INFOR­MATION CONTAINED HEREIN. SHOULD
KEYSIGHT AND THE USER HAVE A SEP­ARATE WRITTEN AGREEMENT WITH
WARRANTY TERMS COVERING THE
MATERIAL IN THIS DOCUMENT THAT
CONFLICT WITH THESE TERMS, THE
WARRANTY TERMS IN THE SEPARATE
AGREEMENT SHALL CONTROL.

Keysight Technologies does not warrant
third-party system-level (combination of
chassis, controllers, modules, etc.) per­formance, safety, or regulatory compli­ance unless specifically stated.

DFARS/Restricted Rights
Notices

If software is for use in the performance
of a U.S. Government prime contract or
subcontract, Software is delivered and
licensed as “Commercial computer soft­ware” as defined in DFAR 252.227-7014
(June 1995), or as a “commercial item” as
defined in FAR 2.101(a) or as “Restricted
computer software” as defined in FAR

52.227-19 (June 1987) or any equivalent
agency regulation or contract clause.
Use, duplication or disclosure of Software
is subject to Keysight Technologies’ stan­dard commercial license terms, and non­DOD Departments and Agencies of the
U.S. Government will receive no greater
than Restricted Rights as defined in FAR

52.227-19(c)(1-2) (June 1987). U.S. Gov­ernment users will receive no greater
than Limited Rights as defined in FAR

52.227-14 (June 1987) or DFAR 252.227­7015 (b)(2) (November 1995), as applica­ble in any technical data.

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Understand the system hardware connections . . . . . . . . . . . . . . . . . . . . . . . . . 7

Host Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Remote Controller and System Interface Module . . . . . . . . . . . . . . . . . . 7

Embedded Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Chassis Backplane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

PXIe Chassis Backplane and Supported Module Types . . . . . . . . . . . . . . 9

AXIe Chassis Backplane and Module Layouts . . . . . . . . . . . . . . . . . . . . . . . 10

Understand the Software Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Required Keysight IO Libraries Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Required System Firmware and Software Drivers . . . . . . . . . . . . . . . . . . . . 12

Chassis Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Chassis Software Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Module Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Module Software Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Guidelines to Diagnose and Resolve Communication Problems . . . . . . . . . . . 14

Avoid Bent Pins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Use Supported Host Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Setup Applications with Recommended and Supported Configurations . . 15

Power-up the Chassis First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Ensure LEDs are Lit Correctly on System Module . . . . . . . . . . . . . . . . . . . 15

Lower Transfer Rate Settings to Ensure Reliability . . . . . . . . . . . . . . . . . . . 15

Make Sure All Required Software Drivers are Installed. . . . . . . . . . . . . . . . 16

System Module Driver Needs to be Installed in PC Configuration. . . . . 17

Install Controller Driver in Embedded Controller Configuration . . . . . . 17

Use Updated Keysight IO Libraries Suite. . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Use Updated Firmware and Software Drivers . . . . . . . . . . . . . . . . . . . . . . . 19

Avoid Overheating the Chassis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Keysight PXI/AXIe Chassis Troubleshooting Guide v

vi Keysight PXI/AXIe Chassis Troubleshooting Guide

PXI/AXIe Chassis Troubleshooting Guide

Introduction

Keysight PXIe and AXIe chassis are the backbone of a PXIe or AXIe system. These
chassis have high performance backplanes providing PXI and AXIe modules the
ability to communicate rapidly with one another and the controller. It is
important to make sure the chassis and modules enumerate correctly before any
system control takes place. This paper helps you understand the hardware
connections, the firmware and software components of the system, and gives
guidelines on how to diagnose and resolve chassis communication problems.

Understand the system hardware connections

PXIe and AXIe chassis systems consist of the chassis itself plus other related
modules, such as host controllers, system modules, and the instrument modules
which are installed in the chassis backplane. Understanding the hardware
connections will help you verify if there are any hardware issues in the system.

Host Controllers

The computer that controls the chassis is known as the host controller or system
controller. The host controller can be either a remote controller or an embedded
controller.

Remote Controller and System Interface Module

A remote controller can be a desktop personal computer (PC) or a rack mounted
PC.

- For Keysight PXIe chassis, except the M9005A, the remote controller connects
to the chassis with a Keysight M9048A, M9048B, or M9049A Host Adapter
PCIe Interface module (desktop adapter) installed in the PC, through a PCIe
cable to an M9022A, M9023A, or M9024A PXIe System Interface Module
installed in slot 1 of the chassis. The M9021A is supported only in the M9018A
and M9018B. It will provide a Gen2 link when connected to an M9048A.

- The M9005A PXIe chassis comes with an integrated system module in the
chassis. Option 002 must be ordered with the chassis and adds a PCIe
Desktop adapter for the M9005A and a 3 meter cable to connect to the PC.
Other desktop adapters, such as the M9048A, and embedded controllers,
such as the M9037A, are not supported in this chassis.

- The M9502A 2-Slot and M9505A 5-Slot AXIe chassis come with an embedded
system module (ESM) while the M9514A chassis uses the M9521A AXIe
System Module (ASM) in the chassis to communicate and control the chassis.

7