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subject to Keysight Technologies’ standard
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technical data.
Safety Notices
A CAUTION notice denotes a hazard.
It calls attention to an operating procedure, practice, or the like that, if
not correctly performed or adhered
to, could result in damage to the
product or loss of important data. Do
not proceed beyond a CAUTION
notice until the indicated conditions
are fully understood and met.
Technology Licenses
The hardware and/or software described in
this document are furnished under a
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Restricted Rights Legend
If software is for use in the performance of
a U.S. Government prime contract or subcontract, Software is delivered and
licensed as "Commercial computer software" as defined in DFAR 252.227-7014
(June 1995), or as a "commercial item" as
defined in FAR 2.101(a) or as "Restricted
computer software" as defined in FAR
52.227-19 (June 1987) or any equivalent
agency regulation or contract clause. Use,
duplication or disclosure of Software is
2Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
A WARNING notice denotes a hazard. It calls attention to an operating
procedure, practice, or the like that,
if not correctly performed or
adhered to, could result in personal
injury or death. Do not proceed
beyond a WARNING notice until the
indicated cond itions are fully understood and met.
Page 4
16800 Series Logic Analyzers—At a Glance
The Keysight Technologies 16800 Series logic analyzers are portable logic analyzers that
range from 34 to 204 logic acquisition channels and 48 pattern generator channels,
depending on the model.
Table 1 Model comparisons
Keysight model number16801A16802A16803A16804A16806A16821A16822A16823A
Logic acquisition channels34681021362043468102
Pattern generator channels00000484848
Features, Logic Acquisition
•1 M to 32 M memory depth per channel (depending on memory option), software
upgradeable.
•250 MHz or 500 Mb/s maximum state data rate (depending on state speed option),
software upgradeable. The 500 Mb/s maximum state data rate option is available on
the 68-channel and above logic analyzer models.
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide3
Page 5
•1 GHz, 64 M deep timing analysis on half channels.
•Eye finder (automatic threshold and sample position setup) feature.
•4 GHz timing zoom with 64 K memory depth.
Features, Mainframe
•Built-in 15 inch TFT color LCD display, 1,024 x 768 (XGA) resolution. Touch screen
with 16800A Option 103.
•80 GB hard disk drive (or external hard drive 16800A Option 109).
•10/100 Base-T LAN port.
•USB 2.0 ports (six total, two on front, four on back).
•One PCI expansion slot.
•One PCI Express x1 expansion slot.
•The legacy 16800 series Logic Analyzers have the Windows XP installation. The 16800
Logic Analyzers with the serial number of MY51420101 or higher have Windows 7
installation.
•Keysight Logic Analyzer application which takes the complexity out of making logic
analyzer measurements. You can perform all operations directly from one window.
Features, Pattern Generator
•24 channels at 300 MHz clock; 48 channels at 180 MHz clock.
•Memory Depth: 16,777,216 vectors in half-channel mode.
•Logic Level (data pods): 5 V TTL, 3-state TTL, 3-state TTL/CMOS, 3-state 1.8 V,
3-state 2.5 V, 3-state 3.3 V, ECL, 5 V PECL, 3.3 V LVPECL, and LVDS.
•Clock Output: Synchronized to output data, delay of 7 ns in 14 steps (clock pod).
•Clock Input: DC to 300 MHz (clock pod).
•Internal Clock Period: Programmable from 1 MHz to 300 MHz in 1 MHz steps.
•External Clock Period: DC to 300 MHz.
•External Clock Duty Cycle: 1.3 ns minimum high time.
Supplied Accessories
•PS2 mouse.
•PS2 keyboard.
•Accessory pouch and power cord.
Snap the accessories pouch to the top of the 16800 Series logic analyzer. Use it to
store probe leads, accessories, or manuals. Use the tie-down straps under the flap to
conveniently hold pod cables not in use or during transport.
Optional Accessories
•Probes.
4Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 6
Front Panel
Refer to the online help in the logic analyzer for information on using the analyzer.
Rear Panel
Before you turn on the system, connect your mouse and keyboard to the 16800 Series
logic analyzer rear panel. If a touch screen (Option 103) is not included, a connected
mouse and keyboard are required for normal system use.
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide5
Page 7
In This Guide…
This guide describes how to set up, use, and update your 16800 Series logic analyzer. It
also contains information on solving problems and additional safety information.
1First-Time Set Up
This chapter describes the steps in setting up the logic analyzer for the first time.
2Getting Started with the Logic Analyzer
This chapter describes some basic features of the logic analyzer and tells you where to
find more information on using the logic analyzer.
3Updating the Logic Analyzer
This chapter describes how to change your logic analyzer’s network and Windows
Firewall settings. It also describes how to get and install software updates.
4Solving Problems
This chapter describes the logic analyzer’s built-in self tests and recovering system
software.
5Safety Notices
This chapter contains additional safety information.
6Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 8
Contents
1 First-Time Set Up
2 Getting Started with the Logic Analyzer
Proper Cooling12
First-Time Set Up Considerations13
Determine Whether the Instrument will be Connected to the Network13
Get Network Setup Information13
First-Time Set Up On Legacy 16800 Series Logic Analyzers With Windows XP
Installation14
Answering Windows Welcome Questions14
If expected Windows Welcome questions do not appear15
First-Time Set Up On 16800 Series Logic Analyzers with Windows 7
Installation16
Additional First-Time Setup Steps18
Establishing an Administrator Account (recommended for standalone and networked
instruments)
Protecting the Instrument’s Operating System18
18
Probing20
Making a Measurement21
Snap to Edge Markers23
Left-Click Menus24
Tree Structure Bus/Signal Names24
Offline Analysis25
Marker Overview25
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide7
Page 9
Contents
Tool Tips26
Trigger History27
To power off the system28
Using the Windows Shutdown28
Using a Short Press of the Power Button28
Using a Long Press of the Power Button29
Unplugging the Power Cord or Power Loss29
Specifications and Characteristics30
3 Updating the Logic Analyzer
Changing Network Settings34
On Windows XP34
On Windows 734
Changing Windows Firewall Settings35
To give other applications/ports access through the firewall35
To restore the logic analyzer firewall defaults37
If you get a registry error and the system won’t boot43
If there are network connection problems44
If there are touch screen problems45
8Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 10
5 Safety Notices
Index
Using the System Recovery Software48
On a Legacy 16800 Series Logic Analyzer with Windows XP
Installation
On a 16800 Series Logic Analyzer with Windows 7 Installation48
Contacting Keysight Service/Support53
Warnings56
To clean the instrument57
Safety Symbols58
48
Contents
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide9
Page 11
Contents
10Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 12
Keysight 16800 Series Portable Logic Analyzers
Installation/Quick Start Guide
1First-Time Set Up
Proper Cooling / 12
First-Time Set Up Considerations / 13
First-Time Set Up On Legacy 16800 Series Logic Analyzers With Windows XP
Installation / 14
First-Time Set Up On 16800 Series Logic Analyzers with Windows 7
Installation / 16
Additional First-Time Setup Steps / 18
Page 13
1First-Time Set Up
Proper Cooling
Allow at least 5 cm (2 inches) of space between instruments for proper
cooling.
12Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 14
First-Time Set Up Considerations
NOTE
Determine Whether the Instrument will be Connected to the Network
If you plan to use COM automation to programmatically control a logic
analyzer from a remote computer, be aware that the remote computer
and the logic analyzer must both have the same kind of network
membership; that is, they must both be members of a “Workgroup”, or
they must both be members of a “Domain”. This is due to the security
requirements of Distributed COM.
Standalone
You are going to use the logic analyzer as a standalone instrument (no
LAN connection). Printing requires a printer attached to the logic analyzer,
sharing files is done via USB flash drive or floppy disk.
Connected to a Network
If you require the ability to print, share files, remotely control the logic
analyzer, etc. over the network, you need to either join a workgroup or
domain.
First-Time Set Up1
Get Network Setup Information
For networking, find out whether the network that your instrument will be
connected to uses the Microsoft Workgroup model or Microsoft Domain
model. In order for your instrument to perform tasks over the network
(print, transfer files, etc.) your instrument must be configured
appropriately for the networking model in use at your site.
Information you may require to complete your network configuration may
include, but is not limited to:
• The Workgroup or Domain name.
• Methodology for assigning IP addresses at your site (for example,
DHCP).
• Domain Name Service (DNS).
Other network information that may be readily available from your network
administrator.
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide13
Page 15
1First-Time Set Up
NOTE
First-Time Set Up On Legacy 16800 Series Logic Analyzers With Windows XP Installation
The legacy 16800 series logic analyzers are shipped with Windows XP
installation. The first time you turn on these logic analyzers, the Windows®
Welcome session starts. Your logic analyzer configuration and the answers
to the Windows Welcome questions are affected by how you choose to use
the logic analyzer.
Use the Enter and arrow keys on the attached keyboard.
Answering Windows Welcome Questions
Once you have determined how you want to use your logic analyzer and
your network configuration, power up your logic analyzer and answer the
Windows Welcome questions.
Table 2 Answering Windows Welcome Questions
Help protect your PCN/AChoose “Help protect my PC by
What's your computer's name? (After
answering, wait several minutes for next
question to appear)
What's your administrator password?Keysight recommends entering an administrator password for administrator accounts. See page 18 for
Is this computer in a domain?No
Enter your domain settings.N/AN/A
Checking your Internet connectivityPress 'Skip’Wait for this to finish.Wait for this to finish.
How will this computer connect to the
Internet?
14Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Standalone (No LAN)WorkgroupDomain
turning on Automatic Updates
now”.
If your organization has a standard naming scheme, use that scheme. Otherwise, choose a descriptive
name that follows the suggestions on the screen (less than 15 characters, etc.)
actions that require administrator accounts.
(Is given WORKGROUP
membership)
N/AN/AChoose the appropriate answer.
No
(Is given WORKGROUP
membership)
Choose “Help protect my PC by
turning on Automatic Updates now”.
Yes
Enter the domain name the logic
analyzer will log onto.
Page 16
Standalone (No LAN)WorkgroupDomain
First-Time Set Up1
Setting up a high-speed connection?N/AN/AEnter either the fixed IP/DNS
(If LAN connected) Will this computer
connect to the Internet directly, or
through a network?
(If LAN is not connected) Windows
unable to determine LAN connectivity.
Ready to register with MicrosoftThe legacy 16900 series of Logic Analysis systems have Windows XP already enabled to run.
Who will use this computer?For All: Entering names here lets multiple users use the logic analyzer with administrator permissions. By
N/AChoose “Yes, through a
network”
(Keysight does not support
connecting to the Internet
through a modem directly
connected to the logic
analyzer.)
N/AYou are told to set up LAN later.N/A
This registration is to allow Microsoft to contact you.
default their passwords will be blank.
assigned by your network
administrator or select “Obtain
Automatically”.
N/A
If expected Windows Welcome questions do not appear
During first-time power-up, depending on the configuration of your
network, some of the Windows Welcome questions that should appear,
like “Is this computer in a domain?”, may not appear.
If this occurs, you need to change the logic analyzer’s network setup (after
the first-time power up) using the normal Windows XP methods (see
“Changing Network Settings" on page 34).
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide15
Page 17
1First-Time Set Up
First-Time Set Up On 16800 Series Logic Analyzers with Windows 7 Installation
The first time you turn on a 16800 series logic analyzer that is shipped with
Windows 7 installation, you are automatically logged on to the system
using the Administrator account and the Windows 7 desktop is displayed.
Unlike legacy 16800 series logic analyzers, the Windows Welcome
questions are not displayed for setting logic analyzer configurations on
these new 16800 logic analyzers the first time you turn these on. However,
once you are logged on to the system, you must set the following logic
analyzer configurations based on how you want to use your logic analyzer.
You use the standard Windows 7 procedures to set these configurations.
Table 3 Logic Analyzer Configurations on a 16800 Series Logic Analyzer with Windows 7
Installation
Configuration TaskLogic Analyzer Usage
Standalone (No LAN)WorkgroupDomain
Protect your instrument’s PCN/ATurn on Automatic Updates Turn on Automatic Updates
Specify computer nameIf your organization has a standard naming scheme, use that scheme. Otherwise, choose a descriptive
name (less than 15 characters)
Specify the administrator passwordKeysight recommends entering an administrator password for administrator accounts. See page 18 for
Specify the domain name (if applicable)No
Enter your domain settings.N/AN/AEnter the name/password of the
Configure connectivity to the InternetN/AN/AChoose the appropriate Internet
Set up a high-speed connectionN/AN/AEnter either the fixed IP/DNS
16Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
actions that require administrator accounts.
(Is given WORKGROUP
membership)
No
(Is given WORKGROUP
membership)
Yes
Enter the domain name the logic
analyzer will log onto.
user who can add the logic analyzer
to the domain.
connectivity.
assigned by your network
administrator or select “Obtain
Automatically”
Page 18
Configuration TaskLogic Analyzer Usage
Standalone (No LAN)WorkgroupDomain
First-Time Set Up1
Determine if you want to connect the
instrument’s PC to the Internet d irectly
or through a network.
Register with MicrosoftThe 16800 series of Logic Analysis systems with serial number of MY51420101 or higher have the
Specify users for the instrument’s PCYou can add multiple users with administrator permissions to allow these users to use the logic analyzer.
N/AKeysight does not support
connecting to the Internet
through a modem directly
connected to the logic
analyzer.
Windows 7 operating system already enabled to run.
This registration is to allow Microsoft to contact you.
N/A
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide17
Page 19
1First-Time Set Up
Additional First-Time Setup Steps
Establishing an Administrator Account (recommended for standalone and networked instruments)
Protecting the Instrument’s Operating System
Keysight recommends that you set up an Administrator account for your
logic analyzer. You have to be logged in to the Administrator account to do
the following:
• Install most software (applies whether the instrument is networked or
standalone).
• Change the workgroup.
• Perform “Windows Updates”.
• Change firewall settings.
Microsoft recommends the following three steps to ensure the
instrument's PC is protected.
1 Use an Internet firewall.
2 Get operating system updates.
3 Use up-to-date anti-virus software.
18Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 20
Keysight 16800 Series Portable Logic Analyzers
Installation/Quick Start Guide
2Getting Started with
the Logic Analyzer
Probing / 20
Making a Measurement / 21
Snap to Edge Markers / 23
Left-Click Menus / 24
Tree Structure Bus/Signal Names / 24
Offline Analysis / 25
Marker Overview / 25
Tool Tips / 26
Trigger History / 27
Specifications and Characteristics / 30
Page 21
2Getting Started with the Logic Analyzer
Probing
Probing is the key to effective and efficient use of logic analyzers. Keysight
Technologies offers a wide variety of probing accessories that support
general-purpose and application-specific measurement needs. We
provide reliable, electrically and mechanically unobtrusive probes that
make it easy to connect your Keysight logic analyzer to your system under
test. For more information on Keysight probes:
• See the quick reference card that came with your logic analyzer for an
overview of probing solutions.
•Go to www.keysight.com/find/logic_analyzer_probes for the most
up-to-date information on probe compatibility with a given logic
analyzer and purchasing information.
•Go to www.keysight.com and search for Probing Solutions for Logic
Analysis Systems (publication 5968-4632E) for a catalog of detailed
probing information.
To connect and set up a probe, follow the instructions in the User’s Guide
that came with the probe.
20Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 22
Making a Measurement
Getting Started with the Logic Analyzer2
1 Start up the logic analyzer, connect to your target system, and select
Setup>Bus/Signal.
2 Assign buses and signals and click OK.
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide21
Page 23
2Getting Started with the Logic Analyzer
3 Enter a trigger value.
4 Acquire and view data.
22Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 24
Snap to Edge Markers
Getting Started with the Logic Analyzer2
You can set the markers to jump to the nearest edge of a waveform. A
yellow target will show which edge the marker will jump to.
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide23
Page 25
2Getting Started with the Logic Analyzer
Left-Click Menus
Drag a box around parts of the data. When you release the mouse button,
a menu appears.
Tree Structure Bus/Signal Names
Show individual signals in buses by clicking on the + to expand.
24Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 26
Offline Analysis
Marker Overview
Getting Started with the Logic Analyzer2
Install the Keysight Logic Analyzer application on another Windows XP,
Windows 7, or Windows 2000 computer and you can analyze data without
the 16800 Series logic analyzer.
1 Follow the instructions in “Software Installation and Upgrades" on
page 40 to load the 16800 Series logic analyzer software on your PC.
2 Acquire a trace with the logic analyzer.
3 Save a configuration file with data.
4 Copy the file to the PC being used for offline analysis.
5From the Keysight Logic Analyzer application software on your PC,
open the configuration file.
The marker overview display shows marker locations within the data and
the part of data currently being displayed.
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide25
Page 27
2Getting Started with the Logic Analyzer
Tool Tips
Pause the cursor over a tool Icon and a “Tool Tip Window” will appear.
26Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 28
Trigger History
Getting Started with the Logic Analyzer2
Save and recall trigger settings.
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide27
Page 29
2Getting Started with the Logic Analyzer
NOTE
To power off the system
Using the Windows Shutdown
Using a Short Press of the Power Button
You can power off the logic analyzer using Windows Shutdown or a short
press of the power button.
When powering off the logic analyzer, wait until the fans stop turning
(about 15 seconds) before turning the logic analyzer back on. This
ensures that internal circuitry restarts in a known state.
On the logic analyzer desktop click Start>Shut Down or if you are running
remote desktop, click Start>Windows Security>Shut Down. This:
• Closes all programs that are running.
• Writes all data to the disk.
• Turns off the power supply.
• If the system is unplugged while it is off and then plugged back in, the
system will not power on until the power button is pressed.
Pressing the power button on the logic analyzer for a short time (less than
2 seconds):
• Closes all programs that are running.
• Writes all data to the disk.
• Turns off the power supply.
If the power button on the Remote Desktop is depressed for a short time
(less than 2 seconds or so), a message on the logic analyzer screen (not on
the remote desktop) will pop up asking if you really want to power down.
Clicking the 'yes' button results in the above events. Clicking 'no' will
prevent the shutdown. Not answering the dialog box (clicking neither “Yes”
nor “No”) will have no effect. Further short presses on the power button
will have no effect.
28Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 30
Using a Long Press of the Power Button
CAUTION
CAUTION
Only use a long press of the power button when the logic analyzer is
unresponsive to Windows Shutdown or a short press of the power
button.
Pressing the power button for more than 4 seconds will power the system
down abruptly:
• Programs that are running will not be shut down. Any data that has not
been written to the disk will be lost.
• Turns off the power supply.
• If the system is unplugged while it is off and then plugged back in, the
system will not power on until the power button is pressed
Unplugging the Power Cord or Power Loss
Only unplug the power cord when the logic analyzer is unresponsive to
all other methods for powering off the system.
Getting Started with the Logic Analyzer2
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide29
Unplugging power or a power loss is similar to the long press of the power
button with one exception:
• When the system is plugged back in, it will power up and boot into
Windows.
Page 31
2Getting Started with the Logic Analyzer
Specifications and Characteristics
The following electrical and operating characteristics are not
specifications, but are typical operating characteristics for the
Keysight 16800 Series logic analyzers.
Electrical Characteristics
Power Requirements16801A, 16802A, and 16803A: 115/230 Vac +/- 20%, 48-66Hz, 615W Max.
Environmental Characteristics (Operating)
TemperatureInstrument: 0° to + 50° C (+32° to +122° F).
Altitude3,000 m (10,000 ft).
HumidityRelative humid ity 8 to 80% at 40° C (104° F). Avoid sudden, extreme temperature changes which
16804A, 16806A, 16821A, 16822A, and 16823A: 115/230 Vac +/- 20%, 48-66Hz, 775W Max.
CAT II (Line voltage in appl iance and to wall outlet).
Pollution degree 2.
Probes/cables: 0° to + 65° C (+32° to +149° F).
could cause condensation on the circuit board.
For indoor use only.
More specifications and characteristics for your instrument and
measurement modules are in the on-line help. To find them go to:
1 Click Help>Help Topics.
30Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 32
Getting Started with the Logic Analyzer2
2 Click Reference; then, click Specifications and Characteristics.
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide31
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2Getting Started with the Logic Analyzer
32Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 34
Keysight 16800 Series Portable Logic Analyzers
Installation/Quick Start Guide
3Updating the Logic
Analyzer
Changing Network Settings / 34
Changing Windows Firewall Settings / 35
Software Installation and Upgrades / 40
Page 35
3Updating the Logic Analyzer
Changing Network Settings
On Windows XP
On Windows 7
To make network changes after the first-time power up:
The following steps are applicable for a logic analysis system with
Windows XP operating system:
• To change from a workgroup to a domain or vice versa, click Start then
right-click on My Computer and select Properties. Select the Computer
Name tab and click Change.
• To change network connection properties, click Start>Control
Panel>Network Connections. Select the connection you want to change
and click Change settings of this connection.
For more information on changing network settings, refer to the Windows
XP online help.
The following steps are applicable for a logic analysis system with
Windows 7 operating system:
• To change from a workgroup to a domain or vice versa, click Computer
and select Properties. Click the Change Settings link in the Computer name, domain and workgroup settings section. Then select the Computer Name tab
and click Change.
• To change network connection properties, click Start>Control
Panel>Network and Sharing Center. Select the connection you want to
change and then set the properties of this connection.
For more information on changing network settings, refer to the Windows
7 online help.
34Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 36
Changing Windows Firewall Settings
When 16800 Series logic analyzers are shipped from the factory, the
Windows Firewall is enabled and set up with the exceptions required by
the logic analyzer.
To give other applications/ports access through the firewall
For example, you may need to change firewall settings in order to:
• Use NetOp to remotely control the logic analyzer.
• Use RealVNC to remotely control the logic analyzer.
On Windows XP
To change firewall settings to give other applications/ports access:
1 From the Windows Start menu, choose Start>Control Panel.
2 In the Control Panel window, open Windows Firewall.
Updating the Logic Analyzer3
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide35
Page 37
3Updating the Logic Analyzer
3 In the Windows Firewall dialog, click the Exceptions tab.
4 In the Exceptions tab, if the required program or service is listed, check
its box to enable it; otherwise, click Add Program... to give unlisted
applications permission to penetrate the firewall, or click Add Port... to
give unlisted ports access through the firewall.
Refer to the application’s documentation for information on port
numbers or other firewall setup information.
On Windows 7
To change firewall settings on Windows 7 to give other applications/ports
access:
1 From the Windows Start menu, choose Start>Control Panel.
2 In the Control Panel window, click Windows Firewall.
3Click the Allow a program or a feature through Windows firewall link.
4 The list of allowed programs and features is displayed. If the required
program or service is listed, check its box to enable it; otherwise, click
Allow another program... to give unlisted programs permission to
penetrate the firewall.
36Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 38
Refer to the application’s documentation for more information on port
NOTE
numbers or other firewall setup information.
Note that there are separate Windows Firewall profiles: Domain for when
the computer has domain membership, and Standard for when the
computer has workgroup membership. If you change the type of
membership, any changes you made to the Windows Firewall settings
will have to be made again.
To restore the logic analyzer firewall defaults
On legacy 16800 logic analyzers
1 From the Windows Start menu, choose Start>Control Panel.
2 In the Control Panel window, open Windows Firewall.
Updating the Logic Analyzer3
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide37
Page 39
3Updating the Logic Analyzer
3 In the Windows Firewall dialog, click the Ad vanced tab.
4 In the Advanced tab, click Restore Defaul ts to restore the default
Windows Firewall settings.
5 In the confirmation dialog, click Ye s.
6Click OK to close the Windows Firewall dialog.
7 From the Windows Start menu, choose Start>Run; then, enter or select
the file “C:\Program Files\Keysight Technologies\Logic Analyzer\
agFirewSP2.wsf”, and click OK.
On newer/current 16800 logic analyzers with 5.10 or later version of
Logic Analyzer software
If your 16800 Logic Analyzer has 5.10 or later version of Logic Analyzer
software and Windows XP installation, then restore the firewall defaults by
following the steps 1 to 6 in the procedure described in previous section.
After that, uninstall and then reinstall the Logic Analyzer software from
www.keysight.com/find/la-sw-download.
38Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
Page 40
Updating the Logic Analyzer3
NOTE
If your 16800 Logic Analyzer has 5.20 or later version of Logic Analyzer
software and Windows 7 installation, then restore the firewall defaults by
performing the following steps:
1 From the Windows Start menu, choose Start>Control Panel.
2Click the Windows Firewall link.
3Click Restore defaults in the left pane of the window.
4 Again click Restore defaults.
5 Uninstall and then reinstall the Logic Analyzer software from
www.keysight.com/find/la-sw-download.
The logic analyzer firewall defaults enable the following exceptions:
• Keysight Logic Analysis Application program.
• Keysight Logic Analysis Service program.
• File and Printer Sharing.
• Microsoft RPC Endport Mapper TCP port.
• Remote Desktop service.
• Web Server (HTTP) port.
The logic analyzer firewall defaults also enable the following ICMP
(Internet Control Message Protocol) settings:
• Allow incoming echo request.
• Allow outgoing destination unreachable.
• Allow outgoing time exceeded.
Note that there are separate Windows Firewall profiles: Domain for when
the computer has domain membership, and Standard for when the
computer has workgroup membership. When you restore the logic
analyzer firewall defaults, the defaults for both profiles are restored.
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3Updating the Logic Analyzer
Software Installation and Upgrades
Keysight Logic Analyzer Software
The Keysight 16800 Series logic analyzers are shipped with software
already installed, including any licensed optional products that you may
have purchased. The licensing process (described below) has been
performed and the (*.lic) license file is in place.
To upgrade/reinstall the logic analyzer software or to install the logic
analyzer software onto your PC for offline processing:
• On legacy 16800 series logic analyzers that were shipped with an
• On 16800 series logic analyzers with serial number of MY51420101 or
Note that newer versions of the Keysight Logic Analyzer software will
automatically uninstall the previous version as a step in the upgrade. (User
files in the “Documents and Settings” tree are not affected.)
To be notified when software upgrades are available for downloading from
the web, please sign up for e-mail notifications at:
application CD, attach a USB CD-ROM drive. Then insert the
application CD and click INSTALL PRODUCTS>Install Logic Analyzer.
To install the logic analyzer software onto your PC for offline
processing, insert the application CD into your PC’s CD-ROM drive,
click INSTALL PRODUCTS>Install Logic Analyzer. Alternatively, you can
also download and install the Logic analyzer software from
www.keysight.com/find/la-sw-download.
higher and Windows 7 operating system, download the Logic analysis
system software from http://www.keysight.com/find/la-sw-download
and then install the software using the downloaded file. These systems
are not shipped with an application CD. You need the Keysight Logic
Analyzer software version 5.20 or later for these systems.
www.keysight.com/find/emailupdates
Optional Products
If applicable, follow the instructions on the entitlement certificate that
came with your purchase to enable the optional tool.
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Keysight 16800 Series Portable Logic Analyzers
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4Solving Problems
Running Self-Tests / 42
If the logic analyzer powers itself down / 43
If the Power LEDs do not come on / 43
If you get a registry error and the system won’t boot / 43
If there are network connection problems / 44
If there are touch screen problems / 45
Using the System Recovery Software / 48
Contacting Keysight Service/Support / 53
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4Solving Problems
Running Self-Tests
1 In the Keysight logic analyzer application, click Help>Sel f Test.
2 In the analysis system Self Test dialog, double click on the test you
want to run.
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If the logic analyzer powers itself down
If the logic analyzer warns you it is powering down before it powers down,
the dialog will describe the problem (such as a fan/overtemp problem). If
the logic analyzer just powers down, it is likely a power supply problem.
If the Power LEDs do not come on
If the lights do not come on and if the system powers up momentarily
when you plug it in, make sure the power button hasn't become jammed or
stuck in the pushed in position.
If you get a registry error and the system won’t boot
When powered off unexpectedly (for example, with a long press of the
power button or a power loss), Windows may not flush all system
information to disk and is vulnerable to problems. When you power back
on you may get a “Registry Error” and the system won't boot. If this
happens you will need to restore from the system CD-ROM. In the Logic
Analysis systems with Windows 7 installation, you can restore the system
software using the recovery process. This process overwrites all the user
data and restores the system back to the original condition in which it was
shipped. Refer to the topic “On a 16800 Series Logic Analyzer with
Windows 7 Installation" on page 48 to know more about this process.
It is best to keep regular backups of your data and use proper power down
procedures. If you have data that was not backed up that you need to try
to save:
1 Physically remove the disk drive.
2 Mount it under another Windows XP/7 system based on which
operating system is installed on the Logic Analysis system.
3 Move the data to the boot disk until you can restore the operating
system.
Solving Problems4
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4Solving Problems
If there are network connection problems
See the “Network Troubleshooting Guide” topic in the Keysight Logic and Protocol Analyzer application’s online help. Briefly:
• The Windows Firewall must be set to allow access to the “Keysight
Logic Analysis” service in order use remote connections (see “To restore
the logic analyzer firewall defaults" on page 37).
• The Windows Firewall must be set to respond to the following ICMP
(Internet Control Message Protocol) requests in order to use remote
connections:
• Allow incoming echo requests.
• Allow outgoing destination unreachable.
• Allow outgoing time exceeded.
(See “To restore the logic analyzer firewall defaults" on page 37.)
• The link activity light must be on; If these LEDs are not on, the LAN
segment may be dead.
• If connecting two logic analysis systems directly together (that is, no
hub or switch between them), make sure you are using a special
cross-over cable.
If your IP address is in the same subnet as a working computer’s (use
“ipconfig /all | more” to view IP addresses on machine in question), it is
possible that your network administrators have denied access to any
resources if the computer is not in the domain. In this case, you need to
add the computer (logic analysis system) to the domain.
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If there are touch screen problems
If you observe the following touch screen problems:
• If the Touch Off button on the instrument’s front panel doesn’t work.
• If there are problems with the right-click functionality on the touch
screen.
• If the accuracy of touch locations is off.
You may be able to calibrate the touch screen to fix the problem by
following the procedures described below for legacy and newer 16800
series of logic analyzers.
On legacy 16800 series logic analyzers:
1 From the Windows Start menu, choose Start>All Programs>Keysight Logic
Analyzer>Utilities>Touch Screen >Settings.
2 In the UPDD Console dialog, select the Calibration settings area.
Solving Problems4
3 Make sure that Number of points is set to 3 and that Use eeprom storage is
checked; then, click Calibrate.
On newer/current 16800 series logic analyzers:
1 From the Windows Start menu, choose Start>All Programs>Keysight Logic
Analyzer>Utilities>Touch Screen>Calibration and Settings.
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4Solving Problems
2 In the Microchip TSHARC Control Panel dialog, select the Calibration
tab.
3 By default, the number of points is set to 4 and the Inset is set at
20.0%.
4Click Begin Calibration.
5 If you want to enable the right-click functionality on the touch screen,
select the Click Settings tab and then select the Enable Right-Click
checkbox. You can also set the area on the touch screen on which you
want to enable the right-click functionality.
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Solving Problems4
If calibrating the touch screen doesn’t fix the problem, see “Contacting
Keysight Service/Support" on page 53.
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4Solving Problems
CAUTION
Using the System Recovery Software
Restoring your system software might be necessary for the following
reasons:
• Hard drive failure.
• Virus in the system or unstable system.
• Intentional disk clean - for example if you are passing the system to
another team or returning it to a rental company and you do not want
any data left on it.
On a Legacy 16800 Series Logic Analyzer with Windows XP Installation
The legacy 16800 series of Logic Analyzers have the Windows XP
operating system installed. These systems also have the Keysight Logic
Analyzer software preinstalled.
You need to have a keyboard, mouse, and USB DVD-ROM drive
connected.
Follow the instructions provided with the recovery CD or DVD that
accompanies your Logic Analyzer to restore your system software.
Running the recovery disks will reformat your hard drive. All data files
and programs will be overwritten. Save your data to a CD or to another
machine before performing this procedure.
48Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
On a 16800 Series Logic Analyzer with Windows 7 Installation
The 16800 series of Logic Analyzers with serial number of MY51420101 or
higher have the Windows 7 operating system installed. These systems also
have the Keysight Logic Analyzer software version 5.20 or later
preinstalled. These systems do not have any recovery CD or DVD in their
shipment.
If you need to restore the logic analysis system software, you run the
recovery process on the hard drive of the system. This recovery process
uses the hidden partition on the hard drive to restore the hard disk drive
back to its original state in which it was shipped. When you run this
process, the recovered hard disk drive contains:
• the Windows 7 operating system
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Solving Problems4
NOTE
CAUTION
• the version of the Logic Analyzer software which was installed when the
system was originally shipped and not the latest or upgraded version of
the software that might be available at the time of system recovery.
• the license files of any licensed optional products that you had
purchased with the Logic Analyzer and that were installed when the
system was originally shipped.
When you run the recovery process, the software licensing Host ID of
your logic analyzer may change. If this happens, the restored license
files will not work with the new host ID and you will need rehosted
license files. To get these files, you can contact your nearest Keysight
sales/service office. To locate a sales or service office, go to
www.keysight.com/find/contactus.
Running the recovery process reformats your logic analyzer’s hard disk
drive to the state in which it was originally shipped to you. All user data
files and programs are overwritten when the recovery process runs.
Therefore, save your data to a CD or to another machine before you start
recovering the system software.
Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide49
To run the recovery process
1 Shut down and then restart your Logic Analyzer.
While booting up, the Logic Analyzer displays the Windows Boot
Manager screen. This screen provides you the following options:
• Microsoft Windows 7 - This is the default selected option. This option
starts the Logic Analyzer with the Windows 7 operating system. This
is the normal startup of the system.
• Keysight Recovery system - You should select this option when you
want to restore/repair your Logic Analyzer software by running the
Keysight recovery process.
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4Solving Problems
50Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide
2 After a few seconds, Logic Analyzer automatically starts with the option
selected in the Windows Boot Manager. Select the Keysight Recovery system option in the Windows Boot Manager screen using the arrow
keys and then press Enter.
The recovery process starts preparing the system for recovery and
displays the following screen with options to choose. You can enter:
• 1 to run Check Disk on the Logic Analyzer’s hard disk drive. If the
recovery process encounters any problems while running Check
Disk, it reports these problems else it returns to the Keysight
Recovery system prompt on completion of Check Disk.
• 2 to restore your Logic Analyzer software back to its original state in
which it was shipped.
• 3 to view a document that provides information on the recovery
process.
• 4 to repair the Logic Analysis system hard disk drive.
• 5 to exit the recovery process and restart the Logic Analyzer in the
normal mode.
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3 Select the second option in the above screen by entering 2 in the text
box and clicking OK.
4 A warning message is displayed stating that the recovery process
overwrites the data on C: drive. If you want to save your data to a CD or
to another machine before you proceed further, then exit the recovery
process and save your data. Else, click OK to proceed with the recovery
process.
The recovery process starts.
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4Solving Problems
If the recovery process is able to restore the system software
successfully, then the following screen is displayed.
5Click OK to proceed. You Logic Analysis system now reboots to
Windows 7.
6 The Windows Boot Manager screen is displayed with Microsoft Windows
7 as the default selection. The system automatically starts with this
default selection. Alternatively, you can press Enter to proceed with
the default selection.
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NOTE
There are situations when you are not able to run the recovery process,
(for instance, when the hard disk drive of your system fails) or when
running the recovery process does not recover your system software. In
such situations, you can send your Logic Analysis system for hard disk
repair/replacement to Keysight. Alternatively, you can contact your
nearest Keysight sales/service office. To locate a sales or service office,
go to www.keysight.com/find/contactus.
Contacting Keysight Service/Support
To locate a sales or service office near you, go to:
http://www.keysight.com/find/contactus
Solving Problems4
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4Solving Problems
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Keysight 16800 Series Portable Logic Analyzers
Installation/Quick Start Guide
5Safety Notices
Warnings / 56
To clean the instrument / 57
Safety Symbols / 58
This apparatus has been designed and tested in accordance with IEC
Publication 1010, Safety Requirements for Measuring Apparatus, and has
been supplied in a safe condition. This is a Safety Class I instrument
(provided with terminal for protective earthing). Before applying power,
verify that the correct safety precautions are taken (see the following
warnings). In addition, note the external markings on the instrument that
are described under “Safety Symbols.”
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5Safety Notices
Warnings
• Before turning on the instrument, you must connect the protective
earth terminal of the instrument to the protective conductor of the
(mains) power cord. The mains plug shall only be inserted in a socket
outlet provided with a protective earth contact. You must not negate
the protective action by using an extension cord (power cable) without
a protective conductor (grounding). Grounding one conductor of a
two-conductor outlet is not sufficient protection.
• Only fuses with the required rated current, voltage, and specified type
(normal blow, time delay, etc.) should be used. Do not use repaired
fuses or short-circuited fuse holders. To do so could cause a shock or
fire hazard.
• If you energize this instrument by an auto transformer (for voltage
reduction or mains isolation), the common terminal must be connected
to the earth terminal of the power source.
• Whenever it is likely that the ground protection is impaired, you must
make the instrument inoperative and secure it against any unintended
operation.
• Service instructions are for trained service personnel. To avoid
dangerous electric shock, do not perform any service unless qualified to
do so. Do not attempt internal service or adjustment unless another
person, capable of rendering first aid and resuscitation, is present.
• Do not install substitute parts or perform any unauthorized
modification to the instrument.
• Capacitors inside the instrument may retain a charge even if the
instrument is disconnected from its source of supply.
• Do not operate the instrument in the presence of flammable gasses or
fumes. Operation of any electrical instrument in such an environment
constitutes a definite safety hazard.
• Do not use the instrument in a manner not specified by the
manufacturer.
• To optimize your comfort and productivity, it is important that you set
up your work area correctly and use your equipment properly. Refer to
http://www.keysight.com/quality/Working_In_Comfort.pdf for set-up
and use recommendations
• Position equipment so that it is not difficult to disconnect the power
cord.
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To clean the instrument
Safety Notices5
If the instrument requires cleaning:
1 Remove power from the instrument.
2 Clean the external surfaces of the instrument with a soft cloth
dampened with a mixture of mild detergent and water.
3 Make sure that the instrument is completely dry before reconnecting it
to a power source.
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5Safety Notices
!
Safety Symbols
Instruction manual symbol: the product is marked with this symbol when it
is necessary for you to refer to the instruction manual in order to protect
against damage to the product.
Hazardous voltage symbol.
Earth terminal symbol: Used to indicate a circuit common connected to
grounded chassis.
58Keysight 16800 Series Portable Logic Analyzers Installation/Quick Start Guide