Kenmore 21714, Progressive Canister Vacuum Cleaner Owner's Manual
Use & Care Guide
Manual de Usoy Cuidado
English / Espa6ol
Models/Modelos: 116.21714
I(enmore
Canister Vacuum
Aspiradora
PiN C01ZDPTOIDUO_- I(COlZDPTZOUD
Sears Brands Management Corporat_o_
Hoffman Estates, JL60179 U.S.A
www.kenmore.com
Ww_.seat's.com
Before Using Your New
Vacuum Cleaner .................. 2
Packing List .................... 2
Vacuum Cleaner Help Line ........... 3
l(enmore Vacuum Cleaner Warranty .. _3
Important Safety Instructions ......... 4
Parts and Features ............... 5-7
Assembly Instructions ............. 8-9
Operating Instructions .............. 10
How to Start ................. 10-11
Vacuuming TTps .............. 12-13
Suggested Height Adjust Settings ... 13
Attachments ................. 14-I6
Attachment Use Table ........... 17
Attachment Storage .............. 18
Performance Features ............ 19
Pleaseread thisguide. It will helpyou assembleand operate your newKenmorevacuum
cleaner in the safest and most effectTveway.
For more information about vacuum cleaner care and operation, call your nearest Sears
store. You will need the complete model and serial numbers when requesting information,
Your vacuum cleaner's model and serial numbers are located on the Model and Serial
Number Plate.
Use the space below to record the modet numberand serial numberof yournewKenmore
vacuumcleaner.
Model No.
Serial No,
Date of Purchase
Canisler Care .................... 20
Removing Clogs ................ 20
Cleaning Exterior and Attachments . 20
Dust Bag Changing .............. 21
Motor Safety Filter Changing ...... 22
Hood and Tool Storage Cover
Installation .................... 22
Exhaust Filter Changing .......... 23
PowerMate ®Care ................. 24
Belt Changing and Agitator
::
Dirt Sensor .................... 27
Agitator Servicing .............. 28
Troubleshooting ................ 29-30
Master Protection Agreements ........ 31
Requesting Assistance
Or Service ............... Back Cover
Keep this book and your sales check (receipt) in a safe place for future reference.
I PACKING LIST [
'(our KENMORE VACUUM CLEANERispackaged with the following parts and compo-
nents assembled separately in the carton:
1 Canister Vacuum Cleaner 1 Pet Tool*
1 PowerMate_ 1 Pet PowerMate®
1 Hose & Handle Assembly 1 Telescoping Wand
1 Floor Brush* ] Use & Care Guide
1 Crevice Tool** 1 Repair Parts List
1 Combination Brush
Each of the above assemblies are shown in detail inside the Repair Parts List.
*These items are found under the Tool Storage Cover.
**These items are found on the hose & handle assembly.
1-877-531-7321
8:00am-S:00pm EST, M-F
(U.S.A. and Canada)
One Year Limited Warranty
When assembled, operated and maintained according to all instructions supplied with
the product, if this vacuum cleaner fails due to a defect in material or workmanship
within one year from the date of purchase, return it to any Sears store, Sears Parts &
Repair Center or other Kenmore outlet for free repair.
If this vacuum cleaner isused for otherthan private family purposes,this warranty
appliesfor only 90 days from the date of purchase.
This warranty covers only defects in material and workmanship. Sears will NOT pay for:
I. Expendable items that can wear out from normal use, including but not limited to
filters, belts, light bulbs, and bags.
2. A service technician to instruct the user in correct product assembly, operation or
maintenance.
3. A service technician to clean or maintain this product.
4. Damage to or failure of this product if it is not assembled, operated or maintained
according to all instructions supplied with the product.
5. Damage to or failure of this product resulting from accident, abuse, misuse or use for
other than its intended purpose.
6. Damage to or failure of this product caused by the use of detergents, cleaners,
chemicals or utensils other than those recommended in all instructions supplied with
the product.
Z Damage to or failure of parts or systems resulting from unauthorized modifications
made to this product.
Disclaimer of implied warranties; limitation of remedies
Customer's sole and exclusive remedy under this limited warrant/shall be product
repair as provided herein. Implied warranties, including warranties of merchantability or
fitness for a particular purpose, are limited to one year or the shortest period allowed
by law. Sears shall not be liable for incidental or consequential damages. Some states
and provinces do not allow the exclusion or limitation of incidental or consequential
damages, or limitations on the duration of implied warranties of merchantability or
fitness, so these exclusions or limitations may not apply to you.
This warranty applies only while this vacuum cleaner is used in the United States and
Canada.
Thiswarranty givesyou specificlegal rights, and you may also have other rightswhich
vary from state to state.
Sears Brands Management Corporation, Hoffman Estates, IL 60179 U.S.A
Read all instructions in this guide before assembling or using your vacuum cleaner.
iiiiiiiiiii
,WARNING:
Your safety is important to us. To reduce the risk of fire, electrical shock, injury to
persons or damage when using your vacuum cleaner, follow basic safety
precautions incluaing the following:
Use your vacuum cleaner only as described
in this guide. Use only with Sears
recommended attachments.
Disconnect electrical supply before
servicing or cleaning out the brush area.
Failure to do so could result in brush
unexpectedly starting causing personal
injury from moving parts.
Do not leave vacuum cleaner when plugged
in. Unplug from outlet when not in use and
before performing maintenance.
To reduce the risk of electrical shock - Do
not use outdoors or on wet surfaces.
Do not allow to be used as a toy. Close
attention is necessary when used by or near
children.
Do not use with a damaged cord or plug.
if vacuum cleaner is not working as it
should, has been dropped, damaged, left
outdoors, or dropped Tnwater, return it to a
Sears Service Center.
Do not pull or carry by cord, use cord as a
handle, close a door on cord, or pull cord
around sharp edges or corners. Do not run
vacuum cleaner over cord. Keep cord
away from heated surfaces.
Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
Do not handle plug or vacuum cleaner with
wet hands.
Do not put any objects into openings.
Do not use with any opening blocked; keep
free of dust, lint, hair, and anything that
may reduce air flow.
Keep hair, loose clothing, fingers, and all
parts of body away from openings and
moving parts.
Turn off all controls before unplugging.
Use extra care when cleaning on stairs.
Do not put on chairs, tables, etc. Keep on
floor.
Do not usevacuum cleaner to pick up
flammable or combustible liquids (gasoline,
cleaning fluid, perfumes, etc.), or use in
areas where they may be present. The
fumes from these substances can create a
fire hazard or explosion.
Do not pick up anything that is burning or
smoking, such as cigarettes_ matches, or hot
ashes.
Do not use vacuum cleaner without dust
bag and!or filters in place.
Always change the dust bag after
vacuuming carpet cleaners or freshener,
powders, and fine dust. These products
clog the bag, reduce airflow and can cause
the bag to burst. Failure to chage the bag
could cause permanent damage to the
vacuum cleaner.
Do not usethe vacuum cleaner to pick up
sharp hard objects, small toys, pins, paper
clips, etc. They may damage the vacuum
cleaner.
Do not operature the vacuum cleaner
without the exhaust filter or filter door in
place.
The hose contains electrical wires. Do not
use when damaged, cut, or punctured.
Replace if cut or worn. Do not pTckup
sharp objects.
Always turn off and unplug vacuum cleaner
before connecting or disconnecting either
hose, wand, Pet PowerMate _, or nozzle.
Hold plug when rewinding onto cord reel.
Do not allow plug to whip when rewinding.
You are responsible for making surethat
your vacuum cleaner isnot used by anyone
unable to operate it properly.
SAVE THESEINSTRUCTIONS
PFoperassembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum
cleaner is intended for Household use. Read this Use & Care Guide carefully for important
useand safety intormation. This guide contains safety statements under warning and
caution symbols.
It is important to know your vacuum cleaner's parts and features to ensure its proper and
safe use. Review these before using your vacuum cleaner.
&
HoseAssembly
Canister
1
Telescoping
This vacuum is certified asthma & aUergy friendly" by the Asthma
and Allergy Foundation of America.
REPLACEMENTPARTS
PartNo. PartNo.
Object StyleNo. in USA ..... in Canada
Belt CB-3 20-5218 20-40118
Headlight Bulb ..... '" 20-5248 20-40601
Dust Bag Q " 20-50557 20-50410
Dust Bag * ..... KCI6KDP.GZOU0 * .....
Exhaust Filter _:F-I ....20-86889 .... 20-40324
Exhaust Filter * " -.... KC38KCE'N1000 * ....... -....
MotorSafo_Filter CF_t 20-86883 " ' 2o-4os_i
Use the parts noted above to maintain AAFA certification for this model. Order onlineat
CANISTER
Pet PowerMate _ I,,_'_,
Storage Cover I(_ _'_ .4 /-Check Bag Indicator
//-- Pet PowerMate ®
,,°,,o._o._,o,°°,°.,_°,\.... k-%_ / roo._°e.v,°_o°,,o°
TPo_tl Floor Tool.tora eCover\_"_[ "-_ / / .-- Exhaust Fiiter Cover
Brush ,_L_2q,.ever \. !l_ ,/ / (Exhaust Filter inside)
} (All ....... ., "-. .U_" "-L _._" /
-*_1-'_"°'°°°"'"°'_- X'' /_a/'._--,ow°,_o,,
( g ' _ "
Hood
Storage
Hook
Stair
Canister Model/
Serial Label.
HANDLE AND HOSE ASSEMBLY
3-Way On/Off Switch
Electronic
Suction
TELESCOPING
WAND
Tool
Combination
Brush
Hose
Dirt Sensor--_\
Headlight \\
and Lens_
POWERMATE
Furniture _'_'\\
Ouard__,,
PowerMate _ _-Height AdJust
Model/Serial ,_J Indicator
Number /_d"_:_'ff,'-_!_.._
(On Bottom) [__, _1_"_'_,/- Belt Reset Light
Handle '_._'_._ .P"_
• _1-/ "_ _ " Edge Cleaner
Adjust Pedal *J"
L- Belt Reset (Not Shown)
Button
Wand Light-_
Adjust Buffon
_Wand Length
,_'---Storage
Hook
_---Wand Quick
Release Pedal
i iii
j_ Please pay special attention to these hazard alert boxes, and follow any instruc-
tions given. WARNING statements alert you to such dangers as fire, electric
shock, burns and personal injury. CAUTION statements alert you to such dan-
gers as personal injury and/or property damage.
PETPOWERMATE
AWARNING
Electrical Shock Hazard
DO NOT plug into electrical supply until
assembly is complete. Failure to do so
could result in electrical shock or injury.
Before assembling vacuum cleaner, check
the PACKING LIST (page 2). Use this list
to verify that you have received and
identified all the components of your new
[_enmore vacuum cleaner,
1. Open the Pet PowerMate storage cover.
2. Insert the Pet PowerMate and press down
until it clicks into place.
3. Close the lid securely.
Pet ._ Cover
PowerMate
Storage
POWERMATE
Align wand and insert onto PowerMate until
the wand locks into place.
CANISTER
1. Check to see that the dust bag is
propedy installed. See DUST BAG
CHANGING (page 2t) for instructions.
2. Check to see that the motor safety filter
is properly installed. See MOTOR SAFETY
FILTER CHANGING (page 22) for
instructions.
HOSE TO CANISTER
Line up the hose latch tab and notch in
canister hood and insert hose into canTster
until it snaps into place.
Hose
Latch
To remove: Do not
open hood before
removing hose.
With hood closed,
depress hose latch
tab. Pullupward
on hose.
HANDLE ASSEMBLY
The combination brush can be stored on
the hose handle by placing on hose
handle before attaching wand. Slide the
combination brush firmly onto the handle.
Brush
insert wand into handle until lock button
snaps in place. Be sure hose is not
twisted.
To remove: Press wand release button
and pull up on handle,
To store: Disconnect hose from wand and
canister to prevent stress on hose during
storage. Store hose in a loosely coiled
position so the hose covering is not
stressed,
Release
Brush
Release---_:_ /-'_-Combinat]on
Brush
CAUTION
Moving parts! To reduce the risk of personal injury, DO
NOT touch the agitator when vacuum cleaner is on.
Contacting the agitator while it is rotating can cut,
bruise or cause other injuries. Always turn off and
unplug from electrical outlet before servicing.
Use caution when operating near children.
HOW TO
ii
_WARNING
Personal Injury and Product Damage
Hazard
DO NOT plug in if switch is in ON
position. Personal injury or property
damage could result.
The cord moves rapidly when
rewinding. Keep children away
and provide a clear path when
rewinding the cord to prevent
personal injury.
DO NOT use outlets above counters.
Damage from cord to items in
surrounding area could occur.
When any abnormality/failure occurs,
stop using the product immediately and
disconnect the power plug.
II I I
1. Pull cord out of
canister to desired
length. The cord
will not rewind
until the cord
rewind button is
pushed.
NOTE:To reduce the risk of electric shock,
this vacuum cleaner has a polarized plugs
oneblade is wider than the other. This plug
w[il fit in a polarized outlet only oneway. If
the plug does not fit fully inthe outlet,
reversethe plug. If it stilldoes not fit,
contact a qualified electrician to installthe
proper outlet. Do not change the plug in
any way.
START I
2. Plug the polarized power cord into a 120
Volt outlet located near the floor.
To rewind: Turn off
and unplug the
vacuum cleaner.
Hold the plug while
rewinding to
prevent damage or
injury from the
moving cord. Push
cord rewind button.
3. Lower wand from upright position by
pressing on the handle release pedal.
PedaIHEtGHT__/____ _ Mdicator
4. Select a height adjust setting by pressing
the HEIGHT ADJUST pedal on the rear of
the PowerMate. The height adjust setting
shows on the indicator. See SUGGESTED
HEIGHT ADJUST SETTINGS (page 13).
Afleniion: Refer to your carpet
manufacturers cleaning recommendations.
Some more deffcate carpets may require
that they be vacuumed with the PowerMate
agitator turned off to prevent carpet
damage.
I0
5. Select a position on the handle three-
way On/Off switch.
CARPET - turnson
both the canister and
the PowerMate motors,
Headlight and agitator
will come on.
FLOOR - turns on the
canister motor only,
OFF - Turnsvacuum
cleaner off.
NOTE - When this switch is in the FLOOR
position the nozzle headlight DOES NOT
function since no electricity flows to the
PowerMate.
®
! _IbCAUTION
DO NOT leave the PowerMate running in
one spot for any length of time. Damage
to carpet may occur.
ELECTRONICSUCTION CONTROL
The electronic suction control allows you to
change the power of the vacuum cleaner
suction motor,
SUCTION Increase suction
CONTROL increase for upholsteries
WAND (TELESCOPING)
The wand length
is adjustable and
requires no
assembly. To
adjust, simply push
on the wand
adjust button and
slide the upper
wand to the
desired height,
Wand
Length
Adjust
Button--_\
NOTE: When
adjusting the
wand length
you may have
to hold the
PowerMate with
your hand or
foot.
=J-- Decrease suction
41k Suction and carpets,
Decrease for draperies and
Suction lightweight rugs.
I VACUUMING TIPS I
SUGGESTEDSWEEPING PATTERN
For best cleaning action, the PowerMate
should be pushed straight away from you
and pulled straight back. At the end of
each pull stroke, the direction of the
PowerMate should be changed to point into
the next section to be cleaned. This pattern
should be continued across the carpet or
floor with slow, gliding motions.
NOTE: Fast,
random strokes
do not provide
complete
cleaning.
A CAUTION
Product Damage Hazard
Use care if the PowerMate and wand is
left in the upright position as it may tip
over easily. Property damage can occur if
tipped.
IlUffll/11 I I/I
AWARNING
Personal Injury and Product Damage
Hazard
POWERMATESTEERING
The nozzle swivel rotates left and right for
improved maneuvering in tight spaces and
around corners.
WAND UPRIGHT LOCKED
POSITION
When the wand is
returned to the
upright posftion,
the wand rotation
lock holds the
wand in place.
This prevents
rotation of wand
and hose handle
for better stability.
DO NOT run over power cord with
PowerMate. Personal injury or product
damage could result.
DO NOT pull plug from wail by
the power cord. If there is damage to
the cord or plug, personal injury or
properly damage could result.
UNDER FURNITURE
To maximize the
reach of the
PowerMate under
furniture, turn the
handle to either
side and lower the
wand close to the
floor.
]2
STAIRS
WARNING
Personal Injury Hazard
Use care if canister is placed on stairs. It
may fall, causing personal injury or
property damage. .
,_ CAUTION
Product Damage Hazard
Do not pull on the hose to move the
canister from one stair to the next. When
finished cleaning in one area use the
handle grip on the canister to move the
vacuum cleaner to a new location for
further cleaning.
;TAIRGRIP
Thestairgrip located onthe casterwill aid
in preventing thecanister from slipping
whenusedon stairs. During normal
operation whilethe canister isin the
horizontal position, the caster wheel rotates
freely 360".
In order to prevent
the canister from
slipping on stairs,
............the STAIR GRIP-
feature
automaticaIly locks
the caster wheel in
position when the
canister is placed on
residential stairs.
NOTE: Be sure the canister is resting
securely on the stairs and the caster is in a
locked position before using.
i
EDGE CLEANER
Active brush edge
cleanersareonboth
sidesof the
PowerMate.Guide
either sideof the
PowerMatealong the
wall or nextto
furniture to help
removedirt trapped
at carpet edges.
HOSESWIVEL
The 360 ° hose
swivel allows the
hose to turn without
moving the canister.
Thisis helpful for
cleaning in small
areas. Check hose
for twisting before
pulling canister.
SUGGESTEDHEIGHT ADJUST SETTINGS
For best deep down cleaning, use the XLO
height adjust setting. However, you may
need to raise the height to make some jobs
easier, such as scatter rugs and some deep
pile carpets, and to prevent the vacuum
cleaner from shutting off.
Suggestedsettingsare=
HI - Shag, deep pile,or scatterrugs.
MED- Mediumto deep pite.
LO- Lowto medium pile.
XLO- Mostcarpets and bare floors.
13
ATTACHMENTS
DO NOT attach or remove handle or
wands while vacuum cleaner is ON. This
,_ CAUTION I
could cause sparking and damage the
electrical contacts or electronic controls.
ATTACHMENTS ON HANDLE
NOTE: If the
PowerMate is
attached, turn
vacuum cleaner
off before
removing handle
from wand.
1. Press wand
release button
and pull up on
handle.
2. Slide attachments firmly on handfe as
needed. See ATTACHMENT USE TABLE
(page 17).
Release
Pet PowerMate
NOTE:
To remove combination brush, press the
brush release button and slide off.
Brush
Release
C_'evice
Tool
Brush
Pet Tool
NOTE:
To remove floor brushand!or Pet
PowerMate, press the wand release button
and slTdeoff.
Wand
14
ATTACHMENTS ON WAND
1. To remove
wand from
PowerMate,
lock wand in
straight-up
position.
Floor
Brush
2. Press wand quick release pedal with foot
and pull the wand straight up and out of
PowerMate.
Quick
Wand
Release
3. Put attachments on wand as needed. See
ATTACHMENT USE TABLE (page 17).
Brush
PetPowerMate
l
NOTE:
To remove combination brush, pressthe
brush release buffon and slide off.
Brush
Release
NOTE:
To remove floor brush and/or Pet
PowerMate, press the tool release button
and slide off.
Tool
Crevice
Tool
Pet Tool
15
COMBINATION BRUSH
The combination brush usestwo tools, the
dusting brush and the pet toot. Each is for
use on various surfaces. See ATTACHMENT
USE TABLE (page 17).
To remove dusting J- Holder
brush or pet tool, BDrUuSstLngf
pressing tab and
lifting off the
holder,
release by ___!-Tab
Tab-
$1et-_ tab on holder
1 dusting brush or
Pet pet tool and
When stored, the brush shield can be slid
over the brush.
To attacheinsert
into sloton
press until tab
snaps _nto place,
CREVICETOOL
To attach the crevice tool to the handle:
1. Place the
round end of
the crevice tool
onto the tab on
the handle as
shown.
2. Align the slot On the flat end of crevice
tool wffh the tab on the handle.
3. Pressthe crevice tool onto the handle
until the crevice tool snaps into place.
Tab l
Shield
16
I ATTACHMENT USE TABLE
CLEANING AREA
ATTACHMENT Fumlture] Cush;ons ! Drapes ] SIairs Floor; Floors/Augs Walls
Dusting Brush (_ Vi I/ V*
PetTool2 _ it IV'
CreviceTool V' V'
FloorBrush V' V' i/ Ju
Power_,e _ ,3 _
Pet PowerMate
1. Always clean attachments before using on fabrics.
2. Use the pet tool to remove pet hair from delicate surfaces, such as upholstery and
drapes. DO NOT use on a pet.
3. 3-way On/Off switch should be in FLOOR position.
,4. Pet PowerMate attachment instructions are Tncluded with the product.
4
Between Bare Carpeted
m
-
m
17
ATTACHMENT STORAGE
Pet PowerMate
ThTscanTster is equipped with an on-board
storage area for a Pet PowerMate
attachment.
ToStore:
1.Open the PetPowerMate storagecover.
2. Insert the Pet PowerMate and press down
until ff clicks into place.
3. Close the lid securely.
Pet J Cover
PowerMate
To Remove:
1. Open the storage cover.
2. Remove Pet PowerMate from the storage
area.
3. Use as needed. See ATTACHMENTS
(page 14-16) and ATTACHMENT USE TABLE
(page 17).
/Sf°rage
I"
FloorBrush & Pet Tool
This canister isequipped with an on-board
storage area for attachments:
To Store:
1. Open the tool storage cover.
2. Insert the tool and press down until it
clicks into place.
3. Close the lid securely.
Storage
Cover
To Remove:
1. Open the storage cover.
2. Remove attachment from the storage
area.
3. Use as needed. See ATTACHMENTS
(page 14-16) and ATTACHMENT USE TABLE
(page 17).
PERFORMANCEFEATURES
,_ WARNING
Personal injury Hazard
Always turn off and unplug the vacuum
cleaner before cleaning the agitator area
as agitator may suddenly restart. Failure
to do so can result in personal injury.
BELTRESET
The PowerMate has built-in protection
against motor and belt damage should the
agitator jam. If the agitator slows down or
stops,the BELT RESETshuts off the
PowerMate and the red belt reset light will
turn on. The canister motor will continue to
ruff,
BELT RESET
Buflon-
Belt
Res_
To correct problem: Turn off and unplug
vacuum cleaner, remove obstruction, then
press BELT RESET button.
If the problem persists_ have the vacuum
cleaner serviced by a Sears or other
qualified service agent.
THERMAL PROTECTOR
Thisvacuum cleaner has a thermal
protector which automatically trips to
protect the vacuum cleaner from
overheating, if a clog prevents the normal
flow of air to the motor, the thermal
protector turns the motor off
automatically. This allows the motor to
cool in order to prevent possible damage
to the vacuum cleaner.
To correct problem: Turn off and unplug
vacuum cleaner to allow the vacuum
cleaner to cool and the thermal protector
to reset. Check for and remove clogs, if
necessary. See REMOVING CLOGS (page
20). Also check and replace any clogged
filters. Wait approximately thirty (30)
minutes and plug the vacuum cleaner in
and turn back on to check if the thermal
protector has reset.
CHECK BAG INDICATOR
When the vacuum cleaner is running with
normal airflow, the CHECK BAG light is
off. The light comes on whenever the
dust bag is full, airflow becomes blocked,
or if there is a clog. tf that occurs, first
check the
disposable dust CHECKBAG
bag. Then check Indicator,
the motor safety
filter and other
possible clog
locations shown in
REMOVING
CLOGS (page 20).
To correct problem: See the TROUBLE-
SHOOTING table (page 29-30).
NOTE: The CHECK BAG indicator light may
come on when using certain attachments,
due to reduced airflow through attachment.
The CHECK BAG indicator light may not
turn on when the vacuum cleaner isused in
low suction power level due to reduced air
power.
POWERMATESTORAGE
The wand has a "U" shaped storage hook
that slides into the "U" shaped slot on the
canister.
The storage hook allows the wands and
PowerMate to be stored with the canister to
conserve storage space. The canister must
be stored on end for this feature to be used.
To attach the
PowerMate, ff
must be in the
flat position. Use
the handle
release pedal to
place it in this
position.
The wand will
slip out of the
slot as it is lifted
up for use and
will slide into the
slot as it is
lowered for
storage.
I9
"1_/Hook
i _L _Storage
i
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