Kenmore KNMR1141 Users manual
Use & Care Guide
Manual de Uso y Cuidado
Manuel d'entretien et d'utilisation
Lift-Up
™
Bagless Upright Vacuum
with Hair Eliminator™ Brushroll
Aspiradora vertical sin bolsa con
Hair Eliminator
Aspirateur vertical sans sac équipé
d’un Hair Eliminator
Model/Modelo/Modèle: DU5092
Vacuum Cleaner Help Line:
1-877-531-7321 (US) / 1-844-608-3081 (CA)
8:00am-5:00pm EST, M-F
www.kenmorefloorcare.com
™
™
TABLE OF CONTENTS
Before Using Your New Vacuum Cleaner ........................................................................2
Packing List .....................................................................................................................2
Important Safety Instructions ........................................................................................3-4
Vacuum Cleaner Warranty .............................................................................................. 5
Parts and Features ........................................................................................................6-7
Assembly Instructions ...................................................................................................8-9
Operating Instructions ...............................................................................................10-15
Performance/Safety Features ....................................................................................15-16
Vacuum Maintenance and Care .................................................................................17-23
Tr oubleshooting ........................................................................................................24-25
Requesting Assistance or Service ......................................................................Back Cover
BEFORE USING YOUR NEW VACUUM CLEANER
Read this Use & Care Guide. It will help y ou assemble and operate your new Kenmor e
vacuum cleaner in the safest and most effective way.
For more information about vacuum cleaner care and operation, call the V acuum Cleaner
Help Line at 1-877-531-7321 (US) / 1-844-608-3081 (CA). You will need the complete model
and serial numbers when requesting information.
Your vacuum cleaner’s model and serial numbers are located on the Model and Serial
Number Plate. Use the space below to record the model number and serial number of y our
new Kenmore vacuum cleaner.
Model No.____________________________________________
Serial No. ____________________________________________
Date of Purchase ______________________________________
Keep this book and your sales check (receipt) in a safe place f or future reference.
PACKING LIST
Your KENMORE BAGLESS UPRIGHT VACUUM CLEANER is packaged with the following
parts and components assembled separately in the carton:
1 Upright Vacuum Cleaner
1 Handle
1 Wand
1 Motorized Nozzle
1 3-in-1 Combination Tool
1 Pet HandiMate
1 Use & Care Guide
®
- 2 -
IMPORTANT SAFETY INSTRUCTIONS
Read all instructions in this guide before assembling or using y our vacuum cleaner.
WARNING!
Your safety is important to us. To reduce the risk of fire, electrical shock, injury to persons
or damage when using your vacuum cleaner, follow basic safety precautions including the
following:
• Use your vacuum cleaner only as
described in this Use & Care Guide. Use
only with manufacturer’s recommended
attachments.
• Disconnect electrical supply before
servicing or cleaning out the brushroll
area. Failure to do so could result in the
brushroll unexpectedly starting, causing
personal injury from moving parts.
• Do not leave vacuum cleaner when
plugged in. Unplug from outlet when
not in use and before performing
maintenance.
• T o reduce the risk of electrical shock - Do
not use outdoors or on wet surfaces.
• Do not allow to be used as a toy. Close
attention is necessary when used by or
near children.
• Do not use with a damaged cord or plug.
If vacuum cleaner is not working as it
should, has been dropped, damaged,
left outdoors, or dropped in water,
immediately discontinue use and call
1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
• Do not pull or carry by cord, use cord as
a handle, close a door on cord, or pull
cord around sharp edges or corners. Do
not run vacuum cleaner over cor d. Keep
cord away from heated surfaces.
• Do not unplug by pulling on cord. To
unplug, grasp the plug, not the cord.
• Do not handle plug or vacuum cleaner
with wet hands.
• Do not put any objects into openings.
• Do not use with any opening blocked;
keep free of dust, lint, hair, and anything
that may reduce air flow.
• Keep hair, loose clothing, fingers, and all
parts of body away from openings and
moving parts.
• T urn off all controls before unplugging.
• Use extra care when cleaning on stairs.
• Do not put on chairs, tables, etc. Keep on
floor.
• Do not use vacuum cleaner to pick
up flammable or combustible liquids
(gasoline, cleaning fluid, perfumes,
etc.), or use in areas where they may be
present. The fumes fr om these substances
can create a fire hazard or explosion.
• Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
• Do not use vacuum cleaner without dust
cup and/or filters in place.
• Always clean the dust cup after
vacuuming carpet cleaners or freshener,
powders, and fine dust. These products
clog the filters, reduce airflow and can
cause damage to the vacuum cleaner .
Failure to clean the dust cup could cause
permanent damage to the vacuum
cleaner.
• Do not use the vacuum cleaner to pick
up sharp hard objects, small toys, pins ,
paper clips, etc. They may damage the
vacuum cleaner or dust cup.
• You are responsible for making sur e
that your vacuum cleaner is not used by
anyone unable to operate it pr operly.
- 3 -
IMPORTANT SAFETY INSTRUCTIONS
SAVE THESE INSTRUCTIONS
Proper assembly and safe use of your vacuum cleaner are your responsibilities. Your vacuum
cleaner is intended for Household use. Read this Use & Care Guide carefully for important
use and safety information. This guide contains safety statements under warning and caution
symbols.
- 4 -
VACUUM CLEANER WARRANTY
LIMITED WARRANTY
FOR ONE YEAR from the date of sale this product is warranted against defects in material
or workmanship.
WITH PROOF OF SALE a defective product will be replaced free of charge.
The Kenmore brand is used under license. Direct all claims for warranty service to:
1-877-531-7321 (US) / 1-844-608-3081 (CA).
This warranty does not cover filters or belts, which are expendable parts that can wear
out from normal use within the warranty period.
This warranty is void if this product is ever used for other than private household purposes.
This warranty gives you specific legal rights, and you may also have other rights which
vary from state to state.
Cleva North America, Inc., Greenville SC 29607
- 5 -
PARTS AND FEATURES
It is important to know your vacuum cleaner’s parts and features to assure its proper and
safe use. Review these before using your vacuum cleaner.
REPLACEMENT PARTS
Item Part No.(US) Part No.(CA)
Foam Filter 561055105 561055105
Felt Filter 561055106 561055106
HEPA Media Exhaust Filter 561055118 561055118
Wand 571011101 571011101
Flexible Hose (with handle) 571011102 571011102
Pet HandiMate
3-in-1 Combination Tool 561055134 561055134
To order a replacement part, call 1-877-531-7321 (US) / 1-844-608-3081 (CA).
®
561014106 561014106
- 6 -
PARTS AND FEATURES
Upper
Cord
Hook
Power
Cord
Lower
Cord
Hook
Brushroll
Indicator
Light
Pet HandiMate
Handle
Handle
Release
Button
Dust Cup
Release
Button
Carrying
Handle
Dust Cup
Lid Release
Button
Dust Cup
Exhaust Filter
Cover (HEPA
Media Exhaust
Filter Inside)
Headlight
Motorized Nozzle
®
On/Off
Switch
Wand
Release
Button
Lift Up
Button
3-in-1 Combination Tool
Suction
Control
Wand
Flexible
Hose
Hose
Release
Button
Accessory
Storage
Connection
Hose
- 7 -
Please pay special attention to these hazard alert boxes, and follow any
instructions given.
electric shock, burns and personal injury.
such hazards as personal injury and/or property damage.
WARNING
statements alert you to such hazards as fire,
CAUTION
statements alert you to
ASSEMBLY INSTRUCTIONS
Before assembling the vacuum cleaner, check the PACKING LIST (page 2). Use this list to
verify that you have received all the components of your new Kenmore Bagless Upright
Vacuum Cleaner.
1. To place the body onto the nozzle, carry
the body over the nozzle and align the
nozzle neck with the guides in the body
and slowly drop into place until a ‘click’
is heard.
Body
Nozzle
2. Insert the handle into wand until you
hear a ‘click’.
Handle
3. Locate the wand parallel with the body;
make sure the protrusion is under upper
slot as shown. Then push the wand to
fit the body and then insert downward
into the nozzle neck. Make sure the
protrusion I is locked into upper slot
and protrusion II into lower slot. A ‘click’
can be heard once you finish the wand
assembly.
Upper
Slot
Lower
Slot
Protrusion
I
Protrusion
II
Wand
- 8 -
ASSEMBLY INSTRUCTIONS
NOTE:
into the nozzle neck.
DO NOT insert the wand before placing
the body onto the nozzle.
4. Insert the hose into body until you hear
DO NOT tilt the wand to insert it
a ‘click’.
NOTE:
cord around the upper cord hook first, and
then around the lower cord hook to avoid
damaging the power cord.
6. Lock power cord plug onto the power
Make sure to wrap the power
Upper
Cord
Hook
cord.
5. Make sure the upper cord hook is in
the proper position as shown. Wrap the
power cord loosely around the upper
and lower cord hooks.
Power Cord
Plug
Power Cord
WARNING
Electrical Shock and Personal Injury
Hazard
Wrapping the cord too tightly with
excessive stress on the cord may cause
cord damage. A damaged cord is an
electrical shock hazard and could cause
personal injury or damage.
- 9 -
OPERATING INSTRUCTIONS
CAUTION
Moving parts! To reduce the risk of personal injury, DO
NOT touch the brushroll when vacuum is on. Contacting the
brushroll while it is rotating can cut, bruise or cause other
injuries. Always turn off after operation. Use caution when
operating near children or pets.
POWER CORD – RELEASE & USE
1. Turn the upper cord hook to either side
and down to release the power cord.
Upper Cord
Hook
WARNING
To reduce the risk of electric shock, this
appliance has a polarized plug (one
blade is wider than the other). This plug
will fit in a polarized outlet only one
way. If the plug does not fit fully in the
outlet, reverse the plug. If it still does
not fit, contact a qualified electrician to
install the proper outlet. Do not change
the plug in any way.
2. Detach the power cord plug from the
power cord.
3. Be sure the power cord is locked into
the upper locking notch as shown. This
will help manage the power cord when
operating the vacuum cleaner.
Upper
Locking
Notch
4. Plug the power cord plug into an outlet
located near the floor.
WARNING
Personal Injury and Product Damage
Hazard
· When any abnormality/failure occurs,
stop using the product immediately and
disconnect the power plug.
· DO NOT use outlets above counters.
Damage from cord to items in
surrounding area could occur.
5. Press the On/Off switch to turn the
vacuum cleaner on.
6. Once you have completed vacuuming,
press the On/Off switch; unplug the
power cord plug from the outlet.
- 10 -
POWER CORD - RELEASE & USE
7. To restore power cord after use, turn
upper cord hook to the upright position.
Then wrap cord loosely around cord
hooks.
OPERATION MODES
WARNING
Electrical Shock and Personal Injury
Hazard
Wrapping the cord too tightly puts stress
on the cord and can cause cord damage.
A damaged cord is an electrical shock
hazard and could cause personal injury
or damage.
UPRIGHT MODE
NOTE:
is completely assembled and the dust cup
is empty before using. Do not operate
vacuum cleaner without filters in place.
1. Release the handle by placing foot on
Make sure the vacuum cleaner
the nozzle and pull back to change
handle position.
2. Turn on the vacuum cleaner by pressing
the On/Off switch to the “I” position
for cleaning bare floors and small area
rugs.
On/Off
Switch
NOTE:
when the vacuum cleaner is in the “I”
position.
3. Press the switch to the “II” position for
The brushroll does not rotate
cleaning carpets or rugs.
- 11 -
OPERATION MODES
NOTE:
vacuum cleaner is in the “II” position.
4. Once the vacuum is on, operate the
NOTE:
either mode when handle is in fully upright
position.
5. Once you have completed vacuuming,
NOTE:
using this vacuum cleaner. Do not press the
switch to the “II” position when cleaning
the bare floor, otherwise it will damage
the floor.
The brushroll rotates when the
vacuum cleaner by tilting the wand back
towards you and the nozzle is flush with
floor surface.
Brushroll does not rotate in
switch to the “O” position and unplug
the power cord from the power outlet.
Select the right mode when
CAUTION
Do not allow the vacuum cleaner to
remain in one spot for any length of time
when the brushroll is turning. Damage
to carpet may occur.
BRUSHROLL INDICATOR LIGHT
Light Color
Green,
Continuous
Red, Continuous
No Light The brushroll is off.
Status
The brushroll is spinning and
working as it should.
There is a jam in the
brushroll area. Turn off and
unplug the vacuum, and
remove any blockages in
the nozzle.
ABOVE FLOOR MODE
1. Place the vacuum cleaner in the upright
locked position.
2. Press the wand release button and lift up
the wand for above floor cleaning.
Wand Release Button
3. Choose the desired attachment and
insert it into the wand.
Wand
3-1 Combination Tool
4. Turn on the vacuum cleaner by pressing
the switch to the “I” position.
5. Once you have completed vacuuming,
switch to the “O” position and unplug
the power cord from the power outlet.
NOTE:
directly into the handle for above floor
cleaning.
The attachment also can insert
Brushroll
Indicator
Light
Handle
3-1 Combination Tool
- 12 -
OPERATION MODES
CAUTION
When using attachments, be careful not
to over extend the stretch hose when
reaching. Trying to reach beyond the
hose stretch capability could cause the
vacuum cleaner to tip over.
CAUTION
DO NOT pull the vacuum cleaner
around the room by the hose. Property
damage or personal injury could result.
LIFT-UP MODE
1. Place the vacuum cleaner in the upright
locked position.
2. Press Lift-Up button to detach and raise
vacuum body from floor nozzle for
portable carry.
Lift-Up Button
4. Choose the desired attachment and
insert it into the wand.
5. Turn on the vacuum cleaner by pressing
the switch to the “I” position.
6. Once you have completed vacuuming,
switch to the “O” position and unplug
the power cord from the power outlet.
NOTE:
directly into the handle.
The attachment also can insert
3. Press the wand release button and lift
up the wand for cleaning stairs or other
hard to reach places.
NOTE:
released from the cord hooks before lifting
up the wand.
Make sure the power cord is
Wand Release Button
- 13 -
OPERATION MODES
CAUTION
When using attachments, be careful not
to over extend the stretch hose when
reaching. Trying to reach beyond the
hose stretch capability could cause the
vacuum cleaner to tip over.
ATTACHMENTS
All included accessory tools can be
inserted into either the handle or the wand.
3-IN-1 COMBINATION TOOL
The 3-in-1 combination tool can be
attached to the end of the flexible hose
and the extension wand. Slide the collar of
the tool over the open end of the hose or
wand.
Use the 3-in-1 combination tool in crevice
tool mode for cleaning in tight spaces such
as furniture, between cushions, and stairs.
See ATTACHMENT USE TABLE (page 15).
CAUTION
DO NOT pull the vacuum cleaner
around the room by the hose. Property
damage or personal injury could result.
Set the combination tool in dusting brush
mode by pressing the release button and
sliding the dusting brush side of the brush
tool to the end of the combination tool.
Use in dusting brush mode for cleaning
loose surfaces such as drapes. See
ATTACHMENT USE TABLE (page 15).
Dusting
Brush
Release Button
Press the release button to remove the
brush tool. Set the combination tool in
upholstery brush mode as shown. Use
in upholstery brush mode for cleaning
fabric surfaces such as fabric sofa. See
ATTACHMENT USE TABLE (page 15).
Upholstery
Brush
- 14 -
ATTACHMENTS
To return the combination tool to crevice
tool mode, press the release button and
slide the brush tool down the combination
tool.
PET HANDIMATE
®
The Pet HandiMate® can be attached to
the end of the handle and the wand.
Pet HandiMate
®
pivots for more convenient
cleaning.
Use Pet HandiMate
®
for cleaning fabric
surfaces such as furniture and carpet. See
ATTACHMENT USE TABLE on this page.
ATTACHMENT USE TABLE
CAUTION
Use attachments when the vacuum
cleaner is upright.
ATTACHMENT
CREVICE TOOL
DUSTING BRUSH
UPHOLSTERY BRUSH
PET HANDIMATE
®
Furniture*
Carpet Bare
Between
Cushions*
*Always clean attachments before using on fabrics.
PERFORMANCE/SAFETY FEATURES
THERMAL PROTECTOR
This vacuum cleaner has a thermal
protector which automatically trips to
protect the vacuum cleaner suction motor.
If a clog prevents the normal flow of air to
the motor, the thermal protector turns the
motor off automatically. This allows the
motor to cool in order to prevent possible
damage to the vacuum cleaner.
To reset thermal protector:
vacuum cleaner off and unplug the power
cord from the outlet to allow the vacuum
cleaner to cool and the thermal protectors
to reset.
CLEANING AREA
Drapes* Stairs Baseboards
= Applicable
Turn the
- 15 -
PERFORMANCE/SAFETY FEATURES
CAUTION
Always return the vacuum cleaner to
the upright position before using the
hose and attachments. Failure to do
so may result in overheating of the
brushroll motor and can cause the
thermal protectors to trip.
Check for and remove clogs, and empty
the dust cup if necessary. Also check
and clean any clogged filters. Wait
approximately 50 minutes before restarting
vacuum cleaner.
TM
HAIR ELIMINATOR
BRUSHROLL
BRUSHROLL RESET
The brushroll has built-in protection against
motor damage should the brushroll jam.
If the brushroll slows down or stops, the
brushroll overload protector shuts off the
brushroll motor and the brushroll indicator
light emits red light. The vacuum cleaner
suction motor will continue to run.
Brushroll
Indicator
Light
For best performance, the motorized
nozzle is equipped with a hair eliminator
brushroll, which prevents build-up of hair,
string and other debris on the brushroll.
To remove any hair wrapped around the
brushroll, simply continue vacuuming,
allowing the brushroll to automatically
remove the hair wrap and send it to the
dust cup.
Comb Teeth
CAUTION
Moving parts! To reduce the risk of
personal injury, DO NOT touch the
brushroll when vacuum is on. Contacting
the brushroll while it is rotating can cut,
bruise or cause other injuries.
To solve the problem:
vacuum cleaner, remove obstruction, then
turn on the vacuum cleaner.
NOTE
down, clear jam from brushroll and then
restart the vacuum cleaner. If the problem
persists, contact the vacuum cleaner help
line for assistance.
SUCTION CONTROL
To assist with push/pull force of the
vacuum on surfaces like thick carpet, the
suction control valve can be opened to
help reduce suction. Note that for best
cleaning results, the suction control valve
must be fully closed.
· Slide to right to open the suction control
· Slide to left to close the suction control
: Once the brushroll motor shuts
and decrease suction. Opening control
decreases suction for draperies and
lightweight rugs.
and increase suction. Closing control
increases suction for upholstery and
carpets.
Turn off and unplug
- 16 -
Decrease Suction
Increase Suction
VACUUM MAINTENANCE AND CARE
Always follow all safety precautions when performing maintenance to the vacuum cleaner.
WARNING
Electrical Shock and Personal Injury
Hazard
Disconnect electrical supply before
servicing or cleaning the vacuum
cleaner. Failure to do so could result in
electrical shock or personal injury from
vacuum cleaner suddenly starting.
CLEANING EXTERIOR AND ATTACHMENTS
1. Turn off and unplug vacuum cleaner. DO
NOT drip water on vacuum cleaner.
2. To clean exterior, or to reduce static
electricity and dust build-up, wipe outer
surface with a clean, soft cloth that has
been dipped in a solution of mild liquid
detergent and water, then wrung dry.
Wipe dry after cleaning.
NOTE:
soapy water, rinse and air dry. Do not
clean in dishwasher.
Wash attachments in warm
WARNING
The motorized nozzle is equipped with
sharp comb teeth inside. DO NOT touch
comb teeth when servicing or cleaning
the vacuum, or it may cause personal
injury.
CAUTION
Do not use attachments if they are wet.
Attachments used in dirty areas, such as
under a refrigerator, should not be used
on other surfaces until they are washed.
They could leave marks.
VACUUM CLEANER STORAGE
WARNING
Electrical Shock and Personal Injury
Hazard
Wrapping the cord too tightly puts stress
on the cord and can cause cord damage.
A damaged cord is an electrical shock
hazard and could cause personal injury
or damage.
1. Place attachments in storage position if
necessary.
2. Gather the cord and wrap it loosely
around the upper and lower cord hooks.
Lock plug retainer onto the power cord.
See page 9.
3. Store the vacuum cleaner in a dry,
indoor area, on the floor with the handle
locked in the upright position.
- 17 -
EMPTYING DUST CUP
WARNING
Always unplug power cord from
electrical outlet before performing any
service on vacuum cleaner.
3. Position dust cup area of vacuum over
a waste receptacle. Press down on the
dust release button to open dust cup lid
and allow contents to drop into waste
receptacle.
NOTE:
dust cup after every use. Never operate
vacuum cleaner without dust cup and
filters in place.
1. Slide the dust cup release button to
For best performance, empty
remove the dust cup from the main body.
I
Dust Cup
Release
Button
II
Dust Cup
2. Remove any clogs that might be located
in the suction port.
Dust
Release
Button
4. Shake the dust cup to release any debris
that might hang in the pre-filter.
5. Reinstall and insert the dust cup into the
slots on the bottom of the main body,
then press the dust cup into locked slot
and click into place.
II
Suction
Port
I
- 18 -
PRE-FILTER CLEANING
The pre-filter is located inside the dust
cup. Clean the pre-filter as needed to
optimize suction power. If suction remains
weak after tapping the pre-filter clean,
it will be necessary to wash it to clean
off accumulated dust or hair. It is also
recommended to wash the pre-filter every
three months. See wash instructions in the
NOTE to step 4.
1. Remove the dust cup as outlined in the
EMPTYING DUST CUP (page 18).
NOTE:
debris before opening.
2. Press the dust cup lid release button, and
open the lid.
3. Grasp pre-filter and rotate
counterclockwise as shown to remove.
Make sure dust cup is free of
Dust Cup
Lid Release
Button
4. Clean pre-filter by gently tapping over a
trash container. Tap on several sides to
ensure best cleaning.
NOTE:
water only, DO NOT use detergent or
soap. Allow parts to dry 24 hours before
putting back into vacuum cleaner.
DO NOT wash in the dishwasher.
DO NOT install damp.
5. Place the pre-filter back into the
dust cup. Grasp pre-filter and rotate
clockwise to lock into place.
6. Reinstall the dust cup into the main
body. See installation instructions in the
EMPTYING DUST CUP (page 18).
If necessary, rinse with cold
- 19 -
FOAM AND FELT FILTERS CLEANING
It is recommended to clean the foam and
felt filters with cold water every three
months.
NOTE:
When the cleaning of filters no
longer restores vacuum cleaner suction
to full power, or the filters are worn or
broken, replace the filters. To purchase
filters, call 1-877-531-7321 (US) / 1-844608-3081 (CA).
Regularly clean and replace the filters to
keep the vacuum's suction power optimal.
1. Remove the dust cup as outlined in the
EMPTYING DUST CUP (page 18).
2. Remove the foam and felt filters.
Foam Filter
Felt Filter
4. Replace foam and felt filters into the
vacuum cleaner.
Foam Filter
Felt Filter
5. Reinstall the dust cup. See EMPTYING
DUST CUP (page 18).
3. Wash with cold water only, DO NOT
use detergent or soap. Squeeze by hand
and allow to air dry. Allow all filters to
dry 24 hours before putting back into
vacuum cleaner.
NOTE:
DO NOT operate without foam
and felt filters installed.
DO NOT wash in the dishwasher.
DO NOT install foam and felt filters if
damp.
- 20 -
HEPA MEDIA EXHAUST FILTER CLEANING
It is recommended to clean the HEPA
media exhaust filter with cold water every
year.
NOTE:
no longer restores vacuum cleaner suction
to full power, or the filter is worn or broken,
replace the exhaust filter. To purchase the
exhaust filter, call 1-877-531-7321 (US) /
1-844-608-3081 (CA).
1. Remove exhaust filter cover by pulling
the tab outward at the bottom of the
cover.
2. Remove the HEPA media exhaust filter
from vacuum cleaner.
When the cleaning of the filter
4. Reinstall the HEPA media exhaust filter
into the vacuum cleaner.
5. Insert the exhaust filter cover tabs into
the upper slots and lock the exhaust
filter cover into place by pressing the
release tab under the cover until a click
is heard.
Slots
HEPA
Media
Exhaust
Filter
3. Wash with cold water only, DO NOT
use detergent or soap. Allow to air dry.
Allow parts to dry 24 hours before
putting back into vacuum cleaner.
NOTE:
motor filter installed.
DO NOT wash in the dishwasher.
DO NOT install the filter if damp.
DO NOT operate without post-
Tabs
NOTE:
cover is properly installed.
- 21 -
Make sure the exhaust filter
PET HANDIMATE® CLEANING
WARNING
Always unplug the power cord from
an electrical outlet before performing
maintenance to the vacuum cleaner.
Cut off any carpet pile and lint entangled
around brushroll with a pair of scissors.
CAUTION
To reduce the risk of injury from moving
parts, remove Pet HandiMate® from
vacuum hose or wand before servicing.
REMOVING CLOGS
WARNING
Disconnect electrical supply before
removing clogs. Failure to do so could
result in electrical shock or personal
injury.
CHECKING FLEXIBLE HOSE FOR CLOGS
If there is noticeable abnormal noise when
using the vacuum or the suction power
suddenly drops, it is necessary to check
the air path for clogs.
Frequently check air path to make sure it is
free of obstructions.
1. Release the wand from the body and
make sure that attachments are removed
from the wand.
Wand Release Button
2. Check and remove any clogs in the
flexible hose and wand.
3. Reinstall the wand to the vacuum
cleaner. See ASSEMBLY (page 8-9).
- 22 -
REMOVING CLOGS
CHECKING CONNECTION HOSE FOR
CLOGS
To separate the body from the nozzle,
press the Lift-Up button and lift up the
body.
1. Check and remove any clogs in the
connection hose.
2. Reattach the nozzle onto the vacuum
body.
Lift-Up Button
Connection
Hose
- 23 -
TROUBLESHOOTING
Review this table to find do-it-yourself solutions for minor performance problems. Any
service needed, other than maintenance described in this Use & Care Guide, should be
performed by a qualified service agent.
WARNING
Disconnect electrical supply before performing maintenance to the vacuum cleaner.
Failure to do so could result in electrical shock or personal injury.
PROBLEM POSSIBLE CAUSE SOLUTION
Plug in firmly, press the On/Off switch to “I”
or “II” position.
Press the On/Off switch to “I” or “II” position.
Check with a good appliance or lamp. Have
outlet properly serviced.
Unplug the power cord and let the vacuum
cool down for 50 minutes.
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assistance.
Check the hose and attachments for correct
installation and ensure they are snapped
firmly in place.
Check dust cup for correct installation and
ensure it is snapped firmly in place.
Empty the dust cup (page 18).
Check and remove all clogs. Follow instructions
on page 22-23.
Adjust the suction control to increase suction.
Follow instructions on page 16.
Clean or replace the foam filter, felt filter or
HEPA media exhaust filter. Follow the foam
filter and felt filter cleaning or HEPA media
exhaust filter cleaning instructions on page 20
or 21.
Replace the hose assembly. To pur chase parts,
call 1-877-531-7321 (US) / 1-844-608-3081
(CA).
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assi s t a n c e .
Call 1-877-531-7321 (US) / 1-844-608-3081
(CA) for assi s t a n c e .
Vacuum cleaner
won’t run.
Poor job of dirt
pick-up.
Unplugged at wall outlet.
The On/Off switch is not pressed
to start the vacuum cleaner.
Defective wall outlet.
The vacuum body is overheated.
The motor is damaged.
The hose and attachments are not
installed correctly.
Dust cup is not installed correctly.
Full or clogged dust cup.
There is a clog in the flexible hose
or connection hose of the vacuum
cleaner.
Suction control is in open position.
The foam filter, felt filter or HEPA
media exhaust filter needs to be
cleaned or replaced.
The hose is worn.
The connection hose is worn.
The brushroll is worn.
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