Owner's Manual and
Installation Instructions
Galaxy TM
One-Speed
AUTOMATIC WASHER
IMPORTANT:
Read and follow all safety
and operating instructions
before first use of this product.
Sears, Roebuck and Co., Hoffman Estates, IL 60179 U.S.A.
Sears Canada Inc., Toronto, Ontario, Canada M5B 2B8
www.sears,com
3953624 PRINTED iN U.S.A
3/99
BEFORE USING YOUR NEW WASHER __ _ 2
GALAXY TM AUTOMATIC WASHER WARRANTY 3
WASHER SAFETY ............ 4
INSTALLATION INSTRUCTIONS 6
OPERATING YOUR WASHER 21
CARING FOR YOUR WASHER 24
TROUBLESHOOTING ....... 25
SEARS MAINTENANCE AGREEMENT 29
Please read this manual. Itwill help
you install and operate your new
automatic washer in the safest and
most economical way,
For more information about the care and
operation of Galaxy TM appliances, call your
nearest Sears store. You will need the
complete model and serial numbers when
requesting information, Your washer's
model and serial numbers are located on
the Model and Serial Number Plate.
Use the space below to record the
model number and serial number of
your new washer.
Model No.
Serial No.
Date of Purchase
ModelandSerial
NumberPlate
Keep this book and your Sears
Salescheck (receipt) in a safe place
for future reference,
90-DAYWARRANTY LIMITED5-YEARWARRANTY
ONMECHANICALAND ONPLASTICTUB*
ELECTRICALPARTS After ninety days and until five years
For ninety days from the date of from date of purchase, Sears will furnish
purchase, when the washer is installed a replacement plastic tub for eny p]estic
and operated in accordance with the tub which is defective in materiel or work-
instructions in the Owner's Manual, Sears manship. You will be charged for labor.
will repair or replace any mechanical or
electrical parts in this washer, if defective
in material or workmanship.
LIMITED 2-YEAR WARRANTY
ON GEARCASE PARTS*
After ninety days and until two years from
the date of purchase, Sears will furnish
replacement parts for any defective
gearcase parts. You will be charged for
labor.
If the washer is subjected to other than private family use, the above warranty
coverage is effective for only 90 days.
WARRANTY SERVICE IS AVAILABLE BY CONTACTING THE NEAREST
SEARS SERVICE CENTER IN THE UNITED STATES OR CANADA.
This warranty applies only while this product is in use in the United States or
Canada. This warranty gives you specific legal rights, and you may have other rights
which vary from state to state or province to province.
Sears Roebuck and Co., Dept. 817WA, Hoffman Estates, IL 60179 U,S.A.
Sears Canada Inc,, Toronto, Ontario M5B 2B8
*In Canada, a different warranty may appty. For warranty information, contact Sears Canada
Inc., at 1-800-469-4663.
Your safety and the safety of others
is very important.
We have provided many important safety messages in this manual and on
your appliance. Always read and obey all safety messages.
This is the safety alert symbol. This symbol alerts you to
hazards that can kill or hurt you and others. All safety
messages will be preceded by the safety alert symbol and
the word "DANGER" or "WARNING." These words mean:
You will be killed or seriously
injured if you don't follow
instructions,
You can be killed or seriously
injured if you don't follow
instructions.
All safety messages will identify the hazard, tell you how to reduce the
chance of injury, and tell you what can happen if the instructions are not
followed.
IMPORTANT SAFETY INSTRUCTIONS
WARNING: To reduce the risk of fire, electric shock, or injury to persons when
using your washer, follow basic precautions, including the following:
• Read all instructions before using the
washer.
• Do not wash articles that have been
previously cleaned in, washed in,
soaked in, or spotted with gasoline,
dry-cleaning solvents, other flammable
or explosive substances as they give
off vapors that could ignite or explode.
• Do not add gasoline, dry-cleaning
solvents, or other flammable or
• Do not allow children to play on or in the
washer. Close supervision of children is
necessary when the washer is used near
children.
• Before the washer is removed from
service or discarded, remove the lid.
• Do not reach into the washer if the tub
or agitator is moving.
• Do not install or store this washer where
it will be exposed to the weather.
explosive substances to the wash water. • Do not tamper with controls.
These substances give off vapors that
could ignite or explode.
• Under certain conditions, hydrogen gas
may be produced in a hot water system
that has not been used for 2 weeks or
more. HYDROGEN GAS IS
EXPLOSIVE. If the hat water system
has not been used far such a period,
before using a washing machine, turn
on alI hot water faucets and let the
water flow from each for several
minutes. This will release any
accumulated hydrogen gas. As the
gas is flammable, do not smoke or
use an open flame during this time.
• Do not repair or replace any part of the
washer or attempt any servicing unless
specifically recommended in the Owner's
Manual or in published user-repair
instructions that you understand and
have the skills to carry out.
• See installation instructions for grounding
requirements.
SAVE THESEINSTRUCTIONS
I
IMPORTANT: Observe all governing codes and ordinances.
I
INSTALLATION OVERVIEW
For a complete fist of too/s and parts
needed, see pages 7-9.
A. SELECT LOCATION
FOR YOUR WASHER (pgs, 11-13)
Recessed Area/
Closet Installation Instructions (p. 11)
!H ,
Standpipe Drain System (p, 13)
3951
(99m)
Laundry Tub Drain System (p, 12)
39 in
(99 cm)
Floor Drain System (p, 13)
B.REMOVESHIPPINGSTRAP (p. 14)
Tools Needed:
Scissors Flashlight (optional
depending on installation)
C. CONNECT DRAIN HOSE (pgs. 15-16)
_WlST
Tools Needed: Parts Needed:
Pliers that open
to 1_'6in (3.95 cm)
Flashlight (optional
depending on installation)
1 yellow, single-wire
hose clamp (top of
drain hose)
l_ble-
wire hose clamp
(bottom of drain
hose)
D. CONNECT INLET HOSES TO WASHER (pgs. 16-17)
Tools Needed: Parts Needed:
Pliers that open
to 1_6in (3.95 cm,_
Flashlight (optional
depending on installation)
2 water inlet hoses
4 Nat water inlet hose washers
E. CONNECT INLET HOSES TO WATER FAUCETS (p. 17)
Tools Needed: Parts Needed:
Pliers that open to
1_6in (3.95 cm)
Bucket
(optional Flashlight (optionaI
depending on depending on installation)
installation)
2 water inlet hoses
F. SECURE DRAIN HOSE (p, 18)
Tools Needed: Pads Needed:
Flashlight (optional
depending on installation)
Shipping strap with fastener
G, LEVEL WASHER (p. 19)
Tools Needed: Pa_sNeeded:
_6in (1.45 cm)
open-end wrench
Flashlight (optional
depending on installation)
Wood block
2 front leveling legs with nuts
Selecting the proper location for your
washer will improve its performance
and minimize concerns like washer
walk or noise.
ELECTRICAL REQUIREMENTS
120-Volt, 60-Hz., AC-only, 15- or
20-ampere fused electrical supply is
required. (Time-delay fuse or circuit
breaker is recommended.) Connect to
individual branch circuit.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions
can result in death, fire, or
electrical shock.
GROUNDING INSTRUCTIONS
WARNING: Improper connection of
the equipment grounding conductor can
result in a risk of electric shock, Check
with a qualified electrician or serviceman
if you are in doubt as to whether the
appliance is properly grounded, Do not
modify the plug provided with the appli-
ance - if it will not fit the outlet, have
a proper outlet installed by a qualified
electrician.
For your personal safety, this washer
must be grounded. In the event of
malfunction or breakdown, grounding
will reduce the risk of electric shock
by providing a path of least resistance
for electric current.
This washer is equipped with a power
supply cord having a 3 prong grounding
plug. To minimize possible shock hazard,
you must plug the power supply cord into
a mating 3 prong grounding-type wall
receptacle, grounded in accordance with
National Electrical Code, ANSI/NFPA 70-
latest edition and all local codes and
ordinances.
3 prong
grounding*type
wall receptacle
3 prong
grounding plug
Grounding
prong
Power supply
_rd
@
10
A. SELECT LOCATION
FOR YOUR WASHER -
RECESSED AREA/
CLOSET INSTALLATION INSTRUCTIONS
This washer may be installed in a recessed area or closet.
5[-
15 in
(48,3 cm)
*Oin--)"
(Ocm)
_24 in --_4--* 0 in -_1 in,F251/2 in N 4 in J_(-
(6t cm) (O cm) (2.5 cm) (64.8 cm) (10,2 cm)
E_
48 in_
(310cm2)-
minimum
ventilation
area
24 in2
(155cm2)
minimum-
ventilation
area
0 in
17.0 cm)
3 in
__(7.6 cm)
FrontView Side View FrontView
(DoorNotShown) (DoorShown) (DoorWithVent)
*Additionalclearanceforwall, doorandfloormoldingsmayhe required.
TOreducetransferofwashersOullds,aclearance of 1 in (2.5 cm) onthe sidesofthewasheris recommended.
• The installation spacing is in inches
(centimeters) and is the minimum
allowable.
• Allow additional space if other
appliances are to be installed in
the area.
• If closet door is installed, the
minimum air openings in top and
bottom are required. Louvered doors
with equivalent air openings in top
and bottom are acceptable.
11
LAUNDRY TUB DRAIN SYSTEM
Check location where washer will be
installed. This washer can be installed
using one of three systems:
• Laundry tub drain system (below)
• Standpipe drain system (p, 13)
• Floor drain system (p. 13)
Do not store or operate washer at or
below 32°F (0°C) (some water may
remain in washer), See page 24 for
winterizing information.
Proper installation is your responsibility.
Make sure you have everything neces-
sary for correct installation including the
following points:
Grounded receptacle: Must
be within 4 ft (1.2 m) of where Hot and cold water faucets:
the power cord is attached to Must provide water pressure
the back of the washer.
/
S
between 5-100 psi and be within
4 fl (1.2 m) of the hot and cold
water fill valves attached to the
back of the washer.
Laundry tub drain system:
Needs a minimum 20 gal
H
f
Support: Floor must be sturdy
enough to support a total weight
of 315 Ibs (143 kg) (including
washer, water, and load weight).
Level floor: Maximum allow-
able slope under entire
washer - 1 in (2.5 cm)
Top of tub must be at
least 39 in (99 cm)
above floor and no
higher than 96 in
(2.4 m) from bottom
of washer.
12
ALTERNATE LOCATIONS -
STANDPIPE AND FLOOR DRAIN SYSTEMS
Siphon break: Must be purchased
separately. See chart below.
\
39in
(99cm)
Standpipe drain system: Needs a 2 in
(5 cm) minimum diameter standpipe with
minimum carry-away capacity of 17 gal (64 L)
per minute. Top of standpipe must be at least
39 in (99 cm) above Boor and no higher than
96 in (2.4 m) from bottom of washer'.
Floor drain system: Requires a siphon break,
see chart below. A minimum carry-away
capacity of 17 gaI (64 L) per minute is
required.
If you have: You will need to buy:
Laundry tub or standpipe Sump pump system
taller than 96 in (2,4 m) (if not already available)
1 in (2.5 cm) diameter standpipe 2 in (5 cm) diameter to 1 in (2.5 cm)
diameter standpipe adapter, Part No.
3363920
Overhead sewer Standard 20 gal (76 L), 39 in (99 cm)
tall drain tub or utility sink and sump
pump (available from local plumbing
suppliers)
Floor drain Siphon break, Part No, 285320;
additional drain hose, Part No. 3357090;
and Connector Kit, Part No, 285442
Partslisted are availablefrom your local Sears store or Sears Service Center. In the United
States, call 1-800-366-PART(1-800-366-7278). In Canada, call 1-800-469-4663.
13
B. REMOVE SHIPPING STRAP
Removing the shipping strap is
necessary for smooth operation.
If the shipping strap is not removed,
the washer will make excessive noise.
To prevent floor damage, set washer onto
cardboard before moving across floor.
Move washer close to its final location.
STEP 1. Read, then remove the label over
the electrical plug and shipping strap.
STEP 2. Pull the yellow shipping strap
completely out of the washer. Depending
on your model, there will be either two
or three cotter pins on the end of the
shipping strap when it is pulled out of the
washer. The electrical plug is attached to
this shipping strap.
Electrical plug
\
Shippingstrap
STEP 3. Pull firmly to remove the
other end of the shipping strap pinned
to the back of washer. This will
release the rear self-leveling legs.
STEP 4. Cut the shipping strap about
16 in (40 cm) from plug end. Look for the
words "CUT HERE." Discard end with the
cotter pins. Slide remainder of shipping
strap free from the electrical plug. You
will use this to secure the drain hose.
14
0 ©
z
Pin
PULL
C. CONNECT DRAIN HOSE
Proper connection of the drain hose
will protect your floors from damage
due to water leakage.
STEP 1. To prevent the drain hose from
coming off or leaking, it must be installed
per the following instructions:
IMPORTANT: To ensure proper installa-
tion, this procedure must be followed
exactly,
a. Wet the inside of the straight end of the
drain hose with tap water. DO NOT
USE ANY OTHER LUBRICANT.
b. Squeeze ears of silver, double-wire
clamp with pliers to open. Place clamp
over the straight end of the drain hose
in (6 mm) from the end.
c. Open clamp. Twist hose back and forth
while pushing down onto drain
connector at the bottom of the washer,
Continue until hose contacts the ribbed
stop on the cabinet,
d. Place clamp over area marked
"CLAMR" Release clamp.
) TWIST
AND
PUSH
%
1/4 in (-_
(6 rnm;_Orain H0se_ /_
Clamp
• 114 in
Ribbed Stop (6 mm)
Cabinet
If you have: You will need to buy:
Drain hose that is too short Drain hose, Part No. 388423 and
hose kit, Part No. 285442
Drain hose that is too long Hose kit, Part No. 285442
A problem with lint clogging your drain Drain protector, Part No. 367031
Parts listed are available from your local Sears store or Sears Service Cente[ In the United
States, call 1-800-366-PART (1-800-366-7278). In Canada, call 1-800-469-4663.
15
For standpipe or laundry tub drain
systems:
STEP 2. Open yellow, single-wire clamp
with pliers and slide over hooked end
of drain hose to secure the rubber and
corrugated sections together.
HonkedEnd
DrainHose
STEP 3. Put hooked end of drain hose
into laundry tub or standpipe. Check
for proper length of drain hose. Rotate
hook to eliminate kinks.
To prevent drain water from going back
into the washer:
• Do not straighten hooked end of drain
hose and force excess drain hose into
standpipe.
• Do not lay excess drain hose in bottom
of laundry tub.
D. CONNECTINLETHOSES
TO WASHER
Proper connection of your inlet hoses
will allow hot and cold water to enter
your washer properly. It also helps
prevent water damage due to leaks,
NOTE: Replace inlet hoses after five
years of use to reduce the risk of hose
failure, Periodically inspect and replace
inlet hoses if bulges, kinks, cuts, wear,
or leaks are found. When replacing
your inlet hoses, mark the date of
replacement on the label with a
permanent marker.
STEP 1. Insert one new, fiat washer
(from the parts bag) into each end of
the inlet hoses. Check that washers
are firmly seated in couplings.
0
Coupling Washer
16
STEP 2. Attach the hose with the red
coupling to the hot water (bottom) inlet
valve. Attaching the red coupling first
makes it easier to tighten connection
with pliers, Screw on coupling by hand.
Make an additional two4hirds turn with
pliers to tighten coupling, DO NOT
OVERTIGHTEN; this could damage
the valves.
ColdWater
Inlet Valve
/
Hot
Water
Inlet
Valve
STEP 3. Attach the hose with the blue
coupling to the cold water (top) inlet valve.
Screw on coupling by hand, Make an addi-
tional two4hirds turn with pliers to tighten
coupling, DO NOT OVERTIGHTEN; this
could damage valves.
E. CONNECT INLET HOSES
TO WATER FAUCETS
STEP 1, Make sure washer basket is
empty. Run water through both faucets
into a bucket or laundry tub to get rid of
particles in the water lines that might clog
hoses, Determine which faucet is hot and
which is cold. Mark the hot water faucet.
STEP 2. Attach the hose with the red
coupling to the hot water faucet. Screw
on coupling by hand. Make an additional
two4hirds turn with pliers to tighten
coupling, DO NOT OVERTIGHTEN;
this could damage the coupling.
STEP 3. Attach the hose with the
blue coupling to the cold water faucet.
Screw on coupling by hand. Make an
additional two4hirds turn with pliers
to tighten coupling. DO NOT
OVERTIGHTEN; this could damage
the coupling.
STEP 4. Turn on water faucets and check
for leaks, A small amount of water may
enter the washer. You will drain this later.
If you have: You will need to buy:
Water faucets beyond the 2 longer water fill hoses:
reach of water fill hoses 6 ft (1.8 m) Part No. 76314
10 ft (3.0 m) Part No. 350008
Parts listed are available from your local Sears store or Sears Service Cente[ In the United
States, call 1-800-366-PART (1-800-469-4663). In Canada, call 1-800-469-4663.
17
F. SECURE DRAIN HOSE
Securing the drain hose properly will
protect your floors from damage due
to water leakage.
STEP 1. Move washer to its final
location.
STEP 2. Locate the remaining piece
of shipping strap (not the end with the
three cotter pins) from STEP 4 of
"REMOVE SHIPPING STRAR" Use
it to wrap the drain hose together with
the laundry tub or standpipe. Push
fastener into the nearest hole in the
shipping strap.
If the water faucets and drain standpipe
are recessed, put hooked end of drain
hose in standpipe. Tightly wrap the
shipping strap around the drain hose
and water inlet hoses (not the handles
or stems). Push fastener into the
nearest hole in the shipping strap.
I
I i
" i
Fastener
18
G. LEVEL WASHER
Leveling your washer properly pre-
vents excessive noise and vibration.
To install front legs: STEP 5. Move washer to its final
STEP 1. Prop front of washer up (about location.
4 in [10.2 cm]). Use a wood block or STEP 6. Tilt washer forward until rear
another object that will support the weight of washer is at least 3 in (7,6 cm) off
of the washer. If washer was placed floor. You may hear the self-adjusting
against a wall, move the washer out
slightly before tipping it up.
STEP 2, With one of the legs in hand,
screw lock nut onto leg d in (9.5 mm)
from top of leg base. This is the
recommended initial setting.
rear legs click into place, Lower washer
to floor. Check levelness of the washer
by placing a level on top of the washer,
first side-to-side; then front4o-back.
3/8 in
(9.5 ram)
STEP 3. Screw leg into washer base
by hand until nut reaches washer base.
Repeat for other leg.
STEP 7. If washer is not level, prop
up the front of the washer and adjust
the legs up or down as necessary, Lower
washer and reset self-adjusting rear legs
(as in Step 6). Repeat Step 7 until the
washer is level.
STEP 8. When washer is in its final
location and level, use a _ in (1.43 cm)
open-end wrench to turn nuts on front
legs tightly against washer cabinet, If nuts
are not tight against washer cabinet, the
washer may vibrate.
STEP 4. Tilt washer backward until
front of washer is off the wood block.
Remove wood block. Gently lower
washer to floor.
19
REVIEW INSTALLATION
Take a few minutes to complete
this checklist. It will help assure you
that you have a proper installation
and increase your satisfaction with
your Sears washer.
Check electrical requirements.
Be sure you have correct electrical
supply and recommended grounding
method.
Check that you have:
• All the tools you started with.
• Removed all packaging materials.
• Removed shipping strap with
cotter pins,
• Installed all parts listed on
pages 7-9.
Check that:
• The washer is level.
• The nuts on the front legs are tight.
Check that the water faucets are
turned on.
FINAL STEPS
[ Plug power supply cord into
grounded outlet.
[ Remove the blue protective film on
the console and any tape remaining
on washer.
Take a few minutes and read the
Operating Instructions (pages 21-23)
to fully understand your new washer.
Then, start the washer and allow it to
complete the REGULAR cycle.
20
gwI,J_j',_.,, -[_ i[_ i_ ,-,
To get the maximum cleaning and
fabric care from your washer, please
read and follow these instructions.
Fire Hazard
Never place items in the washer
that are dampened with gasoline
or other flammable fluids.
No washer can completely
remove oil.
Do not dry anything that has ever
had any type of oil on it (including
cooking oils).
Doing so can result in death,
explosion, or fire.
STARTING YOUR WASHER
STEP 1. Add measured detergent
directly into washer basket. Then place
a load of sorted clothes in the washer.
STEP 2. Close washer lid.
STEP 3. Push the Cycle Selector
Control (Timer) knob Q in and turn
to the right. Set time according to the
level of soil and type of fabric in the
load (see details on page 22).
STEP 4. Pull the Cycle Selector Control
(Timer) knob out to start washer.
STOPPING/RESTARTING
YOUR WASHER
• To stop the washer at any time, push
the Cycle Selector Control (Timer)
knob Q in.
• Pull the knob out to restart.
WASH/RINSE WATER
TEMPERATURE
All washes are done in warm water.
All rinses are cold to save energy.
[I Galaxy ]
21
CYCLE SELECTOR
(TIMER) CONTROL
Use this control to choose your
wash time and to start the washer.
• For heavy soil and sturdy fabrics,
use the full time.
• For light soil and delicate fabrics,
use less time.
REGULAR
Use this cycle to get up to 14 minutes
of wash time for sturdy or heavily soiled
loads.
•Wash combines fast speed agitation
and fast spin speeds.
RINSE AND SPIN
When using extra detergent for heavily
soiled clothes, or washing special-care
items, you may find an extra rinse and
spin is needed.
STEP 1. Set the Cycle Selector Control
(Timer) knob at RINSE.
STEP 2. Pull Cycle Selector Control
(Timer) knob out to start washer.
REGULAR
SPIN ONLY
A drain and spin may help shorten drying
times for some heavy fabrics or special-
care items by removing excess water.
STEP 1. Set the Cycle Selector Control
(Timer) knob at SPIN.
STEP 2. Pull the Cycle Selector Control
(Timer) knob out to start washer.
REGULAR
22
UNDERSTANDING NORMAL
WASHER SOUNDS
Your new washer may make sounds
that your old one didn't. Because the
sounds are unfamiliar, you may be
concerned about them.
The following describes some of the
normal sounds you may hear and what
causes them,
During Drain
The rate that water is drained from your
washer depends on your installation, If
water is drained quickly from the washer,
you may hear air being pulled through the
pump. This happens during the end of
draining,
After Drain and Before Spin
When the cycle changes from draining
to spinning, you may hear a noise as the
gearcase shifts.
UNDERSTANDING WHAT HAPPENS
DURING THE WASHER CYCLE
REGULAR
Fillto
selected level
Wash
selected time
Drain -
no spin
Spin
Fillto
selected level
Rinse
Drain -
no spin
Spin
Off
23
CLEANING YOUR WASHER
Proper care of your washer can extend
its life. This section explains how to care
for your washer properly and safely.
Exterior
Wipe up detergent, bleach, and other
spills with a soft, damp cloth or sponge
as they occur. Occasionally wipe the
outside of the washer to keep it looking
like new.
Do not put sharp or metal objects in your
washer. They can damage the finish.
Check all pockets for pins, clips, money,
bolts, nuts, etc. Do not lay these objects
on your washer after emptying pockets.
Interior
Clean interior with 1 cup (250 mL) of
chlorine bleach mixed with 2 cups
(500 mL) of detergent. Run washer
through a complete cycle. Repeat
process if necessary.
NOTE: Remove hard water deposits using
only cleaners labeled as washer safe.
WATER INLET HOSES
Replace inlet hoses after five years
of use to reduce the risk of hose
failure. Periodically inspect and
replace inlet hoses if bulges, kinks,
cuts, wear, or leaks are found. When
replacing your inlet hoses, mark the
date of replacement on the label with
a permanent marker.
WINTER STORAGE
OR MOVING CARE
Install and store your washer where
it will not freeze. Because some water
may stay in the hoses and pump, freezing
can damage your washer. If storing or
moving your washer during freezing
weather, winterize it.
To winterize washer:
1. Shut off both water faucets.
2. Disconnect and drain water inlet hoses.
3. Put 1 qt (1 L) of R.V.-type antifreeze
in the basket,
4. Run washer on a SPIN setting for
about 30 seconds to mix the antifreeze
and water. Some of the mixture will
pump out while the washer spins.
5. Unplug the power supply cord.
To use washer again:
1. Flush water pipes and hoses.
2. Reconnect water inlet hoses.
3, Turn on both water faucets.
4. Reconnect power supply cord.
5. Run the washer through a complete
cycle with 1 cup (250 mL) of detergent
to clean out antifreeze.
NON-USE OR VACATION CARE
Operate your washer only when you are
at home, Ifyou will be on vacation or
not using your washer for an extended
period of time, you should:
• Unplug the power supply cord or turn
off electrical power to the washer.
• Turn off the water supply to the washer.
This helps avoid accidental flooding
(due to a water pressure surge) while
you are away.
24
Most laundering problems are easily solved if you understand the cause. Check these
lists for common laundry and washer problems. If you need further assistance, see
service and assistance information on the back cover.
Problem Possible Cause Solution
Washer Leaks Household plumbing is leaking. Repair plumbing.
Inlet hoses not tight. Tighten hoses (see "INSTALLATION,"
Sections D & E).
Inlet hosewashers not Reseat washers
properly seated. (see "INSTALLATION,"Section D).
Drain hose not properly Clamp drain hose
clamped or is off. (see "INSTALLATION," Section C).
Drain is clogged. Remove drain clogs. Sink, standpipe,
or floor drain must be able to handle
17 gaI (64 L) of water perminute.
Tub moved forward during Ensure tub is centered before
unloading, causing water starting washer.
to deflect off tub ring.
Unit not level causing water Ensure front feet are installed and
to deflect off tub ring. nuts are tightened. Level washer.
Reset rear legs
(see "INSTALLATION," Section G).
Load is unbalanced. Spray Redistribute the load.
rinses are deflecting off load.
Washer is overloaded. Fills Reduce load size.
or spray rinses are deflecting
off of load.
Won't Drain/ Drain hose is kinked or Straighten or unplug hose
Won't Spin/ clogged. (see "INSTALLATION," Section C).
Wet Loads
Correct operation of After a wash or rinse, the washer will
neutral drain, drain without spinning. After draining,
the spinning begins.
Lid is open. Close the Iid.
Drain hose is more than Lower drain hose
96 in (2.4 m) above floor. (see "INSTALLATION," Section C).
Too much detergent - Use less detergent.
excessive sudsing.
Low voltage or using Check electrical source or calI
an extension cord. electrician. Do not use extension
cords.
25
Problem Possible Cause Solution
Continues Drain hose is less than Raise the drain hose
to Fill/ 39 in (99 cm) above floor. (see "INSTALLATION," Section C).
Continues Drain hose fits tightly into Adjust drain hose for loose fit
to Drain/ standpipe. (see "INSTALLATION," Section C).
Cycle Stuck
Drain hose taped into Do not seal off drain hose with tape.
standpipe. The drain hose needs an air gap.
Washer Makes Load is unbalanced. Redistribute load.
Noise Washer is not level. Level washer. Reset rear legs
Rear leveling legs not set. (see "INSTALLATION,"Section G).
Nuts on front feet not tight. Tighten nuts
(see "INSTALLATION," Section G).
Yellowshipping strap with Remove strap with cotter pins
cotter pins not completely (see "iNSTALLATION," Section B).
removed.
Floor not strong enough Relocate washer
to support washer. (see "INSTALLATION,"Section A).
Gears engaging after drain This is normal.
and before spin.
Upper part of agitator clicks This is normal.
during wash,
Won't Water inlet valve Clean screens.
Fill/Won't screens are plugged.
Rinse/Won't
Water is turned off. Turn on water.
Agitate/
Wrong Hot and cold hoses are Reverse hoses (see"INSTALLATION,"
Temperature reversed. Sections D & E).
Inlet hose is kinked. Straighten hoses.
Timer dial is not lined up. Turn timer knob to the rightslightly
and pull to start.
26
Problem Possible Cause Solution
Machine Power cord not plugged in. Plug in power cord.
Stops No power at plug. Check electrical source or call
electrician.
Fuse blown or circuit Replace fuse or resetcircuit breaker.
breaker open. Ifproblem continues, calI eIectrician.
Using an extension cord. Do not use extension cords.
Timer is not lined up. Turn timer to the right slightly
and pull to start.
Timer knob not pulled out. Set and pull out knob.
Machine is overloaded. Wash smaller loads.
Agitator Not The top of the agitator moves This is normal.
Working only in one direction.
The top of the agitator is loose. This is normal.
Water Level The top of the agitator is much This is normal.
Too Low/Not higher than the highestwater
Completely level, This createsa perception
Filling of the washer not being full.
Tub is Tub pulled forward when Ensure tub is centered before
Crooked unloading, starting washer.
Tub moves. This is normal.
Unit not level. Ensure front feet are installed and
nuts are tightened. Levelwasher.
Reset rear legs (see "INSTALLATION,"
Section G).
Lint on Load Improper sorting. Sort lintgiversfrom lint takers
and by color.
Overloading. Lint can be trapped in load if
overloaded. Wash smaller loads.
Paper or tissue in pockets. Clean out pockets before washing.
Not enough detergent. Use enough detergent to
hold lint in water.
Detergent not dissolving, Itis normal for detergents to not
Water temperatures lower dissolve properly in water
than 70°F (21°C). temperatures lower than 70°F (21°C).
27
Problem Possible Cause Solution
Tearing Overloading. Improper Loads should move freeiy during
use of washer, wash. Wash smaller loads or increase
water level.
Improper use of chlorine Do not pour chlorine bleach directly
bleach, Undiluted bleach onload. Wipe up bleach spills.
will damage fabrics.
Sharp items not removed Clean out pockets before washing,
from pockets; fasteners Zip zippers beforewashing.
not fastened.
Itemsdamaged before Mend rips and broken threads in
washing, seams before washing.
Stains on Improper use offabric Dilutefabric softener and addto
Load softener in washer or dryer, deep rinse only.
Iron in water (rust). Install an iron filter.
Under use of detergent causing Use enough detergent to remove
soil to be redeposited, soiland hold it in suspension.
Dye transfer due to not Sort dark clothing from whites
sorting loads properly, and lights.
Dye transfer due to not Unloadthe washer as soon as
unloading washer promptly, it stops.
Load is Not removing load promptly. Unload the washer as soon as it stops.
Wrinkled
Overloading. Loads should move freeiy during
wash. Wash smaller loads.
Hoses reversed, Reverse hoses (see "INSTALLATION,"
Sections D & E).
Load is Overloading. Loads should move freeiy during
Tangled/ wash. Wash smaller loads.
Twisted CIotheswrapped around Do not wrap items around agitator
agitator, when loading washer.
28
GALAXY TM WASHERS
We Service What We Sell
"We Service What We Sell" is our
assurance you can depend on Sears
for service. Your washer has added
value when you consider that Sears
has service units nationwide, staffed
with professional technicians specifically
trained on Sears appliances and having
parts, tools and equipment to ensure
that we meet our pledge to you...
"We Service What We Sell."
Sears Maintenance Agreement
Maintain the value of your Galaxy TM
Washer with a Sears Maintenance
Agreement. Galaxy TM washers are
designed, manufactured, and tested for
years of dependable operation. Yet any
appliance may require service from time
to time.
The Sears Maintenance Agreement
• is your way to buy tomorrow's
service at today's prices.
• Eliminates repair bills resulting
from normal use,
• Allows for as many service calls
as required.
• Provides for service by professional
Sears-trained Technicians.
• Even if you don't need repairs, the
Maintenance Agreement offers an
annual preventative maintenance
checkup at your request!
For more information, call:
1-800-827-6655 (USA)
1-800-469-4663 (Canada)
29
30
In U.S.A. or Canada
for in-home major brand repair service:
Call 24 hours a day, 7 days a week
1-800-4-MY-HOME = (1-800-469-4663)
Pare pedir servicio de reparsci6n a domicilio - 1-800-678-5811
Au Canada pour tout le service ou les pi_ces - 1-800-469-4663
For the repair or replacement parts you need:
Call 6 a.m. - 11 p.m. CST, 7 days a week
PartsDirect=
1-800-366-PART (1-800-366-7278)
Pare ordenar piezas con entrega a domicilio - 1-800-659-7084
For the location of a Sears Service Center in your area:
Call 24 hours a day, 7 days a week
1-800-488-1222
To purchase or Inquire about a Sears Maintenance Agreement:
Call 7 am. - 5 pm. CST, Monday - Saturday
1-800-827-6655
l SEARS ]
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