Kenmore 2002, 2110, 2111, 2118, 2120* Owner's Manual

...

Use & Care Guide Manual de uso y cuidado Guide d’Utilisation et d’Entretien

English / Español / Français

Table of Contents / Índice / Table des matières......2

Models/Modelos/Modèles: 2002*, 2110*, 2111*, 2118*, 2120*, 2129*, 5072*

Kenmore®

Top-Loading Washer Lavadora de carga superior Laveuse à chargement par le dessus

* = color number, número de color, le numéro de la couleur

P/N W10280511F Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A.

www.kenmore.com

www.sears.com

Sears Canada Inc.

Toronto, Ontario, Canada M5B 2B8

www.sears.ca

Table of Contents

Índice Table des matières

WASHER SAFETY .............................3

WHAT’S NEW UNDER THE LID? ...4 CONTROL PANEL

AND FEATURES ................................5

CYCLE GUIDE ...................................7

USING YOUR WASHER .................. 8

WASHER MAINTENANCE ............. 11

TROUBLESHOOTING .....................13

PROTECTION AGREEMENTS ....... 17

WARRANTY ..................................... 17

ASSISTANCE OR

SERVICE ........................... Back Cover

SEGURIDAD DE LA

LAVADORA ......................................18

¿QUÉ HAY DE NUEVO DEBAJO

DE LA TAPA? .....................................19

PANEL DE CONTROL

Y CARACTERÍSTICAS ....................20

GUÍA DE CICLOS ...........................22

USO DE SU LAVADORA ...............23

MANTENIMIENTO DE LA

LAVADORA ...................................... 26

SOLUCIÓN DE PROBLEMAS ........29

CONTRATOS DE PROTECCIÓN ..34

GARANTÍA .....................................34

AYUDA O SERVICIO

TÉCNICO ................... Contraportada

SÉCURITÉ DE LA LAVEUSE ............ 35

QUOI DE NEUF SOUS

LE COUVERCLE? .............................36

TABLEAU DE COMMANDE ET

CARACTÉRISTIQUES ......................37

GUIDE DE PROGRAMMES ...........39

UTILISATION DE LA LAVEUSE ..... 40

ENTRETIEN DE LA LAVEUSE .........43

DÉPANNAGE ...................................46

CONTRATS DE PROTECTION .......51

GARANTIE ........................................51

ASSISTANCE OU

SERVICE ............... Couverture arrière

WASHER SAFETY

WHAT’S NEW UNDER THE LID?

Your new washer will operate dierently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking,

the washer is paused. When this light is o, the lid can be

opened.

After a cycle is started, water will enter washer and then lock. If you need to open the lid to add a garment after this point, you must press START/PAUSE/Unlock Lid and wait for the lid to unlock.

The lid will only unlock after washer movement has

stopped.

Depending on when in the cycle you try to pause, it may take several seconds to several minutes for the lid to unlock.

Press START/PAUSE/Unlock Lid to resume the cycle.

Sensing

This washer will perform a series of spins to check for load

balance. During this time, a series of clicks and a whirring

noise signal that sensing technology is determining if there

is an o-balance load.

Sounds

At dierent stages of the wash cycle, you may hear sounds and pauses that are dierent from those of your previous

washer. For example, you may hear a clicking and hum at the beginning of the cycle as the lid lock goes through a self-test. There will be dierent kinds of humming and whirring sounds as the agitator tests for load balance or moves the load. And, sometimes, you may hear nothing at all as the washer allows time for clothes to soak.

Spray Rinse

Select cycles default to a spray rinse. During these cycles,

you will hear water enter the washer as the tub spins, allowing the rinse water to penetrate clothes. Check the “Cycle Guide” for details.

IMPORTANT:

• After the washer basket lls to the selected water level, the lid must be closed before the wash cycle can start. If lling stops with the lid open, close lid and press START button.

• A Fabric Softener option must be selected to ensure fabric softener dispenses at the correct time.

CONTROL PANEL AND FEATURES

Not all features and options are available on all models.

LOAD SIZE

Select the setting most suitable for your load. Extra Small will add a low amount of water for smaller loads and Extra Large will add the most amount of water for large or bulky loads. Items need to move freely. Tightly packing the load can lead to poor cleaning performance, and may increase wrinkling and tangling.

WASH TEMP

Wash Temp senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment label instructions, use the warmest wash water safe for your fabric.

• Warm and hot water may be cooler than what your

previous washer provided.

• Even in a cold and cool water wash, some warm water may be added to the washer to maintain a minimum temperature. All rinses are cold.

Appearance may vary.

RINSE OPTIONS (on some models)

The following options may be added to most cycles.

ONE RINSE

Provides basic rinsing for any cycle.

2ND RINSE

This option can be used to automatically add a second rinse to most cycles.

ONE RINSE with Fabric Softener

This option must be selected if using fabric softener during a cycle. It ensures that fabric softener is added at the correct time in the rinse for even distribution.

2nd RINSE with Fabric Softener

This option turns on both the Fabric Softener and the 2nd Rinse options.

WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. See “Cycle Guide” for detailed descriptions of cycles.

START/PAUSE/Unlock Lid button

Press to start the selected cycle; press again to pause the cycle and unlock the lid.

NOTE: If the washer is spinning, it may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle.

CYCLE STATUS LIGHTS INDICATOR

SPIN

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that

are dierent from traditional washers.

SENSING

When the START/PAUSE/Unlock Lid button is pressed,

the washer will ll to the selected water level. If the lid is closed when the machine is done lling the lid will lock

and the machine will begin operation. If the lid is open when the water stops entering the

machine, the cycle will not begin until the lid has been closed and the START/PAUSE/Unlock Lid button is pressed. If the cycle has not been started within 10 minutes of the

water lling the washer, the washer will pump out the

water. NOTE: Avoid opening lid during sensing phase. The sensing

process will start over when the washer is restarted. The sensing light may also come on during the Soak and Wash portions of the cycle. This is normal. To restart the washer after the lid has been opened press start.

WASH

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin speed.

CYCLE COMPLETE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LID LOCKED

To allow for higher spin speeds, the lid will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is blinking,

the washer is paused. When this light is o, the lid can be

opened. If you need to open the lid, press START/

PAUSE/Unlock Lid. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was spinning at high speed. Press START/ PAUSE/Unlock Lid again to resume the cycle.

You will hear the agitator moving the load. The motor

sounds may change at dierent stages in the cycle. The

wash time is determined by the selected soil level.

RINSE

You will hear sounds similar to the wash cycle as the washer rinses and moves the load. You may hear the motor

turning on briey (short hum) to move the basket while lling. Fabric softener will be added if the “with Fabric

Softener” option was selected. Some cycles use spray rinsing. After draining and spinning

out wash water, the washer will continue to spin and spray in rinse water for the entire rinse time.

CYCLE GUIDE

For best fabric care, choose the cycle that best ts the load being washed.

Not all cycles and options are available on all models.

Items to wash: Cycle: Wash

Heavily soiled fabrics

Sturdy fabrics, colorfast items, towels, sheets, jeans

Large items such as sheets, small comforters, jackets

Cottons, linens, and mixed garment loads

Light soiled fabrics Normal

No-iron fabrics,

cottons, perm press, linens, synthetics

Heavy Duty

Super

Heavy Duty

Regular

Normal Super Hot

Normal Regular

Normal Light Hot

Express

Casual Hot

Temp*:

Hot

Warm

Cool Cold

Hot

Warm

Cool Cold

Warm

Cool Cold

Hot

Warm

Cool Cold

Warm

Cool Cold

Hot

Warm

Cool Cold

Warm

Cool Cold

Spin

Cycle Details:

Speed:

High Use this cycle for heavily soiled white fabrics.

High Use this cycle for normally soiled or sturdy fabrics. Use this

High Use this cycle for heavily soiled cottons and mixed fabric

High Use this cycle for normally soiled cottons and mixed fabric

High Use this cycle for lightly soiled cottons and mixed fabric

High Use this cycle for lightly soiled fabrics. This cycle features a

Low Use this cycle to wash loads of no-iron fabrics such as sport

cycle for cleaning the interior of the washer. See “Washer Care.”

loads. This cycle features a spray rinse.

spray rinse.

shirts, blouses, casual business clothes, permanent press, and blends.

Machine-wash silks, lingerie, washable wools

Swimsuits and items requiring rinsing without detergent

Hand-wash items or dripping wet items

Heavily soiled fabrics

NOTE: If you are using fabric softener, be sure to select one of the Rinse with Fabric Softener options.

*All rinses are cold.

Delicates Hot

Rinse/

Spin

Drain/

Spin

Soak Hot

Warm

Cool Cold

N/A High Combines a rinse and spin for loads requiring an additional

N/A High This cycle uses a spin to shorten drying times for heavy

Warm

Cool Cold

Low Use this cycle to wash lightly soiled garments indicating

“Machine Washable Silks” or “Gentle” cycle on the care label. Place small items in mesh garment bags before washing. This cycle features a spray rinse.

rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only.

fabrics or special-care items washed by hand. Use this cycle

to drain washer after canceling a cycle or completing a cycle after a power failure.

No spin Use this cycle to soak small spots of set in stains on fabrics.

The washer will use intermittent agitation and soaking. After time has expired, water will drain, but the washer will not spin. Cycle is complete.

USING YOUR WASHER

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, re, or electrical shock.

WARNING

Electrical Shock Hazard

1. Sort and prepare your laundry

• Empty pockets. Loose change, buttons, or any small object can pass under the washplate and become trapped, causing unexpected sounds.

• Sort items by recommended cycle, water temperature, and colorfastness.

• Separate heavily soiled items from lightly soiled.

• Separate delicate items from sturdy fabrics.

• Do not dry garments if stains remain after washing, because

heat can set stains into fabric.

• Treat stains promptly.

• Close zippers, fasten hooks, tie strings and sashes, and remove non-washable trim and ornaments.

• Mend rips and tears to avoid further damage to items

during washing.

Helpful Tips:

• When washing water-proof or water-resistant items, load

evenly.

• Use mesh garment bags to help avoid tangling when washing

delicate or small items.

• Turn knits inside out to avoid pilling. Separate lint-takers from lint-givers. Synthetics, knits, and corduroy fabrics will pick up

lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care labels instructions to avoid damage to your garments.

2. Add laundry products

Add a measured of amount of detergent or single-dose laundry

packet into the basket.

If using Oxi-type boosters, color-safe bleach, or fabric softener

crystals, add to the bottom of the washer basket before adding clothes.

NOTE: Follow the manufacturer’s instructions to determine the amount of laundry products to use.

3. Load laundry into washer

Load garments in loose heaps evenly around basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing

dierent sized items to reduce tangling.

IMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach

to dispenser

5. Add fabric softener to dispenser

(on some models)

Pour a measured amount of liquid fabric softener into dispenser (on some models); always follow manufacturer’s directions for correct amount of fabric softener based on

your load size. Dilute liquid fabric softener by lling the dispenser with warm

water until liquid reaches the underside of the rim. See max ll line

arrows. IMPORTANT: One Rinse with Fabric Softener or 2nd Rinse

with Fabric Softener option must be selected to ensure proper distribution at correct time in cycle.

Adding Liquid Fabric Softener Manually to Wash Load

During the nal rinse, wait until the washer has completed lling,

press the START/PAUSE/Unlock Lid button to pause the washer. Lift the lid and add the measured recommended amount of liquid fabric softener. Do not allow liquid fabric softener to spill, splash, drip, or run into the basket or on load. Do not use more than the recommended amount. Close the lid and press the START/PAUSE/ Unlock Lid button again to start the washer.

IMPORTANT: One Rinse with Fabric Softener option must be selected to ensure proper distribution of the fabric softener during the nal rinse portion of the cycle.

MAX FILL

Liquid

Chlorine Bleach

Do not overll, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same

cycle with liquid chlorine bleach.

6. Select cycle

Turn cycle knob to choose your wash cycle. For more information, see “Cycle Guide”.

7. Select LOAD SIZE

9. Select options (on some models)

Select the load size setting most suitable for your load. Extra

Small will add a low amount of water for smaller loads and Extra Large will add the most amount of water for large or bulky loads. Items need to move freely.

8. Select WASH TEMP

After selecting the load size, select the Wash Temp by turning

knob to desired temperature. All rinses are tap cold. NOTE: Always read and follow fabric care label instructions

to avoid damage to your garments.

Wash Temp

Hot

Some cold water is added to save energy. This will be cooler than your hot water heater setting.

Suggested Fabrics

Whites and pastels Durable garments Heavy soils

Select the desired cycle options. If you are using fabric softener, be sure to select one of the Rinse with Fabric Softener options.

10. Press START/PAUSE/Unlock Lid

to begin wash cycle

Press the START/PAUSE/Unlock Lid button to start the wash cycle. When the cycle has nished, the Cycle Complete status light will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal

hooks, zippers, and snaps.

Unlocking the lid to add garments

If you need to open the lid to add 1 or 2 missed garments: Press START/PAUSE/Unlock Lid; the lid will unlock once the washer

movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/ PAUSE/Unlock Lid again to restart the cycle.

If lid is left open for more than 10 minutes, the water will pump out automatically.

Warm

Some cold water will be added, so this will be cooler than what your previous washer provided.

Cool

Warm water may be added to assist in soil removal and to help dissolve detergents.

Cold

This is the temperature water temp from your cold water faucet. If water is too cold, warm water may be added to assist in soil removal and help dissolve detergent.

Bright colors Moderate to light soils

Colors that bleed or fade

Light soils

Dark colors that bleed or fade

Light soils

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if bulges, kinks, cuts, wear, or leaks are found.

When replacing your inlet hoses, mark the date of replacement on the label with a permanent marker.

NOTE: This washer does not include inlet hoses. See the “Installation Instructions” for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

1. Always follow the detergent manufacturer’s instructions

regarding the amount of detergent to use. Never use more than the recommended amount because that may increase the rate at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not

exclusively cold water washes), because they do a better

job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry

out the washer and prevent the buildup of odor-causing

residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the Inside of the Washer

To keep your washer odor-free, follow the usage instructions

provided above, and use this recommended monthly cleaning procedure:

Recommended Cycle for Cleaning the Washer

Refer to the “Cycle Guide” for the optimal cycle for cleaning

the inside of the washer. Use this cycle with aresh® Washer

Cleaner or liquid chlorine bleach as described below.

Begin procedure

1. aesh® Washer Cleaner Cycle Procedure (Recommended

for Best Performance):

a. Open the washer lid and remove any clothing or items.

b. Place an aesh® Washer Cleaner tablet in the bottom

of the washer basket.

c. Do not place an aresh® Washer Cleaner tablet

in the detergent dispenser.

d. Do not add any detergent or other chemical to the

washer when following this procedure.

e. Close the washer lid. f. Select the cycle recommended for cleaning the inside

of the washer.

g. Press the START/PAUSE/Unlock Lid button to start the

cycle.

NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/PAUSE/Unlock Lid once or

twice (depending on model). After the cycle has stopped,

run a RINSE/SPIN cycle to rinse cleaner from washer.

WASHER CARE

2. Chlorine Bleach Procedure (Alternative): a. Open the washer lid and remove any clothing or items.

b. Add 1 cup (236 mL) of liquid chlorine bleach to the

bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over time.

c. Close the washer lid. d. Do not add any detergent or other chemical to the

washer when following this procedure.

e. Select the cycle recommended for cleaning the inside of

the washer.

f. Press the START/PAUSE/Unlock Lid button to start the

cycle.

NOTE: For best results, do not interrupt cycle. If cycle must

be interrupted, press START/PAUSE/Unlock Lid once or

twice (depending on model). After the cycle has stopped,

run a RINSE/SPIN cycle to rinse cleaner from washer.

Cleaning the Dispensers

After a period of using your washer, you may nd some

residue buildup in the washer’s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle.

Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer surfaces.

IMPORTANT: To avoid damaging the washer’s nish, do not

use abrasive products.

NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps:

1. Unplug or disconnect power to washer.

2. Turn o water supply to washer, to avoid ooding due to

water pressure surge.

WINTER STORAGE CARE

IMPORTANT: To avoid damage, install and store washer

where it will not freeze. Because some water may stay in hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut o both water faucets; disconnect and drain water

inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run

washer on Rinse/Spin cycle for about 30 seconds to mix

antifreeze and remaining water.

3. Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1. Shut o both water faucets. Disconnect and drain water

inlet hoses.

2. If washer will be moved during freezing weather, follow

Winter Storage Care directions before moving.

3. Disconnect drain from drain system and drain any

remaining water into a pan or bucket. Disconnect drain hose from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

7. Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep lid taped until washer is placed in new location.

REINSTALLING/USING WASHER AGAIN

To reinstall washer after non-use, vacation, winter storage, or moving:

1. Refer to “Installation Instructions” to locate, level, and

connect washer.

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, re, or electrical shock.

2. Plug in washer or reconnect power.

3. Run washer through Casual cycle to clean washer and

remove antifreeze, if used. Use half the manufacturer’s recommended amount for a medium-size load.

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Vibration or Off-Balance

Check the following for proper installation or see “Using Your Washer” section.

Noises

Clicking or metallic noises Objects caught in washer drain

Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming

Humming Load sensing may be occurring. You may hear the hum of the sensing spins after you have started

Water Leaks

Check the following for proper installation:

Washer not performing as expected

Washer won’t run or ll,

washer stops working or wash light remains

on (indicating that the washer was unable to ll appropriately)

Feet may not be in contact with the

oor and locked.

Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4" (19

Load could be unbalanced. Load dry items in loose heaps evenly around basket wall.

system.

Washer not level. Water may splash o basket if washer is not level. Fill hoses not attached tightly. Tighten ll-hose connection. Fill hose washers. Make sure all four ll hose at washers are properly seated. Drain hose connection. Pull drain hose from washer cabinet and properly secure it to

Check household plumbing for leaks or clogged sink or drain.

Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment

Check for proper water supply. Both hoses must be attached and have water owing to inlet

Front and rear feet must be in rm contact with oor, and washer must be level to operate properly. Jam nuts must be tight against the bottom of the cabinet.

mm) piece of plywood under your washer will reduce sound.

See “Level the Washer” in “Installation Instructions.”

Adding wet items to washer or adding more water to basket could unbalance washer.

Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items. Use Heavy Duty Regular cycle and Extra Large or Large load

size for oversized, non-absorbent items such as comforters or poly-lled jackets.

See “Cycle Guide” and “Using Your Washer” in this “Use and Care Guide.”

Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps,

buckles, or zippers touch against the basket.

sound with periodic gurgling or surging as nal amounts of water

are removed during the Drain/Spin cycles.

the washer. This is normal.

drainpipe or laundry tub. Water can back up out of a clogged sink or drainpipe. Check

all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)

and cause water to splash o tub. See “Using Your Washer” for

loading instructions.

valve. Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water ow.

TROUBLESHOOTING

WARNING

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, re, or electrical shock.

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Washer won’t run or ll,

washer stops working or wash light remains

on (indicating that the washer was unable to ll appropriately) (cont.)

Washer not draining/ spinning, loads are still wet or spin light

remains on (indicating

that the washer was unable to pump out

water within 10 minutes)

Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.

Do not use an extension cord. Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician.

Normal washer operation. Lid must be closed for washer to run.

Washer will pause during certain phases of cycle. Do not interrupt cycle.

Washer may be tightly packed. Remove several items, rearrange load evenly in basket. Close lid

Empty pockets and use garment bags for small items.

Use a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles

The washer may be tightly packed or unbalanced.

Check plumbing for correct drain hose installation. Drain hose extends into

standpipe farther than 4.5" (114 mm).

Too much detergent causing suds to slow or stop draining and spinning.

and press START/PAUSE/Unlock Lid. Do not add more than 1 or 2 additional items after cycle has

started to avoid tightly packing or unbalancing. Do not add more water to the washer. Small items may have been caught in pump or between basket

and tub, which can slow draining.

with high spin speeds. Use the recommended cycle/speed spin for your garment. To remove extra water in the load, select Drain/Spin. Load may need to be rearranged to allow even distribution of the load in the basket.

Tightly packed or unbalanced loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain & Spin cycle to remove excess water. See “Using Your Washer” for loading recommendations.

Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain

opening. Lower drain hose if the end is higher than 96" (2.4 m) above the oor. Remove any clogs from drain hose.

Always measure and follow detergent directions for your load. To remove extra suds, select Rinse/Spin. Do not add detergent.

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience Possible causes Solution

Washer not performing as expected (cont.)

Dry spots on load after cycle

Incorrect or wrong wash or rinse temperatures

Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Sand, pet hair, lint, etc. on load after washing

Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.

Not cleaning or removing stains

High speed spins extract more moisture than your previous washer.

Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.

Energy saving controlled wash temperatures.

Using too much detergent. The suds from too much detergent can keep washer from

Washer not loaded as recommended. The washer is less ecient at rinsing when load is tightly packed.

Using too low a load size/water level

selection. Heavy sand, pet hair, lint, and

detergent or bleach residues may require additional rinsing.

Using too low a load size/water level

selection. Washer not loaded as recommended. Washer is less ecient at cleaning when load is tightly packed.

Adding detergent on top of load. Add detergent, oxi products, and color-safe bleach to the

Using too low a load size/water level

selection.

The high spin speeds combined with air ow during the nal spin

can cause items near the top of the load to develop dry spots

during the nal spin. This is normal.

Both hoses must be attached to both washer and faucet, and

have both hot and cold water owing to inlet valve.

Check that inlet valve screens are not clogged. Remove any kinks in hoses. Energy Star washers use cooler wash temp than your previous

washer. This includes cooler hot and warm washes. All rinses are cold.

Both hoses must be attached and have water owing to the inlet valve.

Both hot and cold water faucets must be on. Inlet valve screens on washer may be clogged. Remove any kinks in the inlet hose.

operating correctly. Always measure detergent and follow

detergent directions based on load size and soil level.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Use cycle designed for the fabrics being washed. Add only 1 or 2 additional garments after washer has started.

Choose a load size (water level) that matches the load being

washed. Add a 2nd Rinse to the selected cycle.

Select a cycle with a slower wash action and spin speed; however, items will be wetter than those using a higher speed spin. See the “Cycle Guide” to match your load with the best cycle.

Load garments in loose heaps evenly around the basket wall. Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of garments being washed.

Choose a load size (water level) that matches the load being

washed.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Add only 1 or 2 additional garments after washer has started.

bottom of the basket before adding the load items.

Choose a load size (water level) that matches the load being

washed.

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

If you experience Possible Causes Solution

Washer not performing as expected (cont.)

Not cleaning or

removing stains (cont.)

Incorrect dispenser operation

Fabric damage Sharp items were in pockets during

Odors Monthly maintenance not done as

Lid locked light is

ashing

Single-dose laundry

packet not dissolving

Using too much detergent. The suds from too much detergent can keep washer from

Not using correct cycle for fabric type.

Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener

Not washing like colors together. Wash like colors together and remove promptly after the cycle is

Clogged dispenser. Load dispensers before starting a cycle.

wash cycle. Strings and straps could have tangled. Tie all strings and straps before starting wash load. Items may have been damaged

before washing. Fabric damage can occur if load is

tightly packed.

Liquid chlorine bleach may have been added incorrectly.

Garment care instructions may not have been followed.

recommended.

Using too much detergent. Be sure to measure correctly. Always follow the manufacturer’s

The lid is not closed. Close the lid. The washer will not start or ll with the lid open. A cycle was stopped or paused using

the START/PAUSE/Unlock Lid button.

Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before adding

operating correctly. Always measure detergent and follow

manufacturer’s directions based on load size and soil level.

Use a higher soil level cycle option and warmer wash temp to improve cleaning.

Use Heavy Duty Super or Normal Super cycle for tough cleaning (on some models). See the “Cycle Guide” to match your load with the best cycle.

staining (on some models).

Load dispensers before starting a cycle. Select with Fabric Softener when using fabric softener.

Avoid overlling.

Do not add products directly onto load.

complete to avoid dye transfer.

Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser.

Empty pockets, zip zippers, and snap or hook fasteners before

washing to avoid snags and tears.

Mend rips and broken threads in seams before washing.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Use cycle designed for the fabrics being washed. Add only 1 or 2 additional garments after washer has started. Do not pour liquid chlorine bleach directly onto load. Wipe up

bleach spills. Undiluted bleach will damage fabrics. Do not use more than

recommended by manufacturer. Do not place load items on top of bleach dispenser when loading

and unloading washer. Always read and follow garment manufacturer’s care label

instructions. See the “Cycle Guide” to match your load with the best cycle.

See “Cleaning Your Washer” in “Washer Maintenance.” Unload washer as soon as cycle is complete.

directions. See “Cleaning your Washer” section.

The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if washing large loads or heavy fabrics.

clothes. Do not add packet to dispenser. Follow the manufacturer’s instructions to avoid damage to your garments.

+ 36 hidden pages

Kenmore 2002*, 2110*, 2111*, 2118*, 2120* Owner's Manual

Kenmore 2002, 2110, 2111, 2118, 2120* Owner's Manual