Kenmore 11028103310, 11028102310 Owner’s Manual

Use & Care Guide Manual de Uso y Cuidado

Guide d'Utilisation et d'Entretien

English / Espa_ol / Fran_ais

Table of Contents / indice / Table des mati_res ......2

ModeJs/ModeJos/Mod_Jes: 110.2810 _

Deslgned _ouseon,, E Hg_Effice_tcy de_ergen s

Dbeiiada pa_au za_ soamerHe delergenlesdea o ÷ndlr_ienlo(HE)

ConFue pou 'u sa_o_d'und4dege_fi haueeffcac _(_seueme_tL

ing .................ign

,,,,,,,,,,,,ow,,,,,,,,,,,,,_W® r

[_[ento

superior,

............®reuse nau efficac

conso__®ti

par ÷

_':<_ color number, nOmero de color, le num@o de la couleur

P/N W10550314B Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A. www.ken more.corn

www.sears.com

Sears Canada Inc. Toronto, Ontario, Canada MSB 2C3

www.sears.ca

carga

f®ilole

e_ent

TABLE OF CONTENTS

WASHER SAFETY .................................... 3

WHAT'S NEW

UNDER THE LID? .................................... 4

CONTROL PANEL

AND FEATURES ....................................... 5

Dispensers ......................................... 7

CYCLE GUIDE ......................................... 7

USING YOUR WASHER ......................... 9

WASHER MAINTENANCE ................... 12

TROUBLESHOOTING ........................... 14

WARRANTY ............................................ 19

ASSISTANCE OR

SERVICE .................................. Back Cover

INDiCE

SEGURIDAD DE LA LAVADORA ........ 20

_QUI_ HAY DE NUEVO DEBAJO

DE LA TAPA? ........................................... 21

PANEL DE CONTROL Y

CARACTER[STICAS ............................... 22

Dep6sitos ........................................ 24

GU[A DE CICLOS ................................. 25

USO DE SU LAVADORA ...................... 27

MANTENIMIENTO DE LA

LAVADORA ............................................. 31

SOLUCION DE PROBLEMAS ............... 33

GARANT[A ............................................ 39

AYUDA O SERVICIO

TECNICO .......................... Contraportada

TABLE DES MATiERES

St_CURITE DE LA LAVEUSE .................. 40

QUOI DE NEUF SOUS

LE COUVERCLE? .................................... 41

TABLEAU DE COMMANDE

ET CARACTI_RISTIQUES ...................... 42

Distributeurs ................................... 44

GUIDE DES PROGRAMMES ............... 45

UTILISATION DE LA LAVEUSE ............ 47

ENTRETIEN DE LA LAVEUSE ................ 51

DEPANNAGE .......................................... 53

GARANTIE ............................................. 59

ASSISTANCE OU

SERVICE ...................... Couverture arri6re

WASHER SAFETY

Your safety and the safety of others are very important,

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:

You can be killed or seriously injured if you don't

immediateJy follow instructions.

You can be killed or seriously injured if you don't

follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen ifthe instructionsare not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions,

includingthe following:

[] Read all instructions before using the washer. [] Do not wash articles that have been previously cleaned

in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive

substances as they give off vapors that could ignite or explode.

[] Do not add gasoline, dry-cleaning solvents, or other

flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or

explode.

[] Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS

EXPLOSIVE. If the hot water system has not been used for such a period, before using the washing machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release

any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

SAVE TNESEINSTRUCTIONS

Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used

near children.

Before the washer is removed from service or discarded,

remove the door or lid.

[] Do not reach into the washer if the drum, tub or agitator is

moving.

[] Do not install or store the washer where it will be exposed to

the weather.

[] Do not tamper with controls. [] Do not repair or replace any part of the washer or attempt any

servicing unless specifically recommended in this manual or in published user-repair instructions that you understand and

have the skills to carry out.

[] See "Electrical Requirements" located in the installation

instructions for grounding instructions.

State of California Proposition 65 Warnings: WARNING: This product contains one or more chemicals known to the State of California to cause cancer.

WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.

WHAT'S NEW UNDER THE LiD?

Cleaning with Less Water

Traditional agitator-style

washer

The most striking difference in your new washer is the low=water washplate wash system. The washer automatically adjusts the

water level to the load size -- no water level selector is needed.

Low-water washer

Automatic Load Size Sensing

Once you start the cycle, the lid will lock, and the washer will begin the sensing process to determine the correct water level for

the load. You will hear the motor turn the basket in short pulses to

thoroughly wet the load. This low=water wash method uses less water and energy compared to a traditional agitator-style

washer.

Choosing the Right Detergent

Use only High Efficiency detergents. The package will be marked "HE" or "High Efficiency." Low-water washing creates

excessive sudsing with a regular non-HE detergent. Using regular detergent will likely result in longer cycle times and reduced

rinsing performance. It may also result in component failures and noticeable mold or mildew. HE detergents are made to produce

the right amount of suds for the best performance. Follow the manufacturer's instructions to determine the amount of detergent to use.

Use only High Efficiency (HE) detergent.

For best performance, it is recommended to load garments in loose heaps evenly around the washplate.

As the washer dampens and moves the load, the level of the garments will settle in the basket. This is normal, and does not

indicate that more garments should be added. iMPORTANT." You will not see a washer basket full of water as

with your past agitator-style washer. It is normal for some of the load to be above the water line.

Concentrated Cleaning

Low-water cleaning means concentrated cleaning. Rather than diluting detergent as done in an agitator-style washer,

this washer delivers the detergent directly to the soils.

Normal Sounds You Can Expect

At different stages of the wash cycle, you may hear sounds and noises that are different from those of your previous washer. For

example, you may hear a clicking and hum at the beginning of the cycle, as the lid lock goes through a self-test. There will be

different kinds of humming and whirring sounds as the washplate moves the load. And sometimes, you may hear nothing at all, as

the washer determines the correct water level for your load or allows time for clothes to soak.

CONTROL PANEL AND FEATURES

Not all features and cycles are available on all models.

WASH CYCLEBUTTONS

Press to select the desired cycle. See "Cycle Guide" for

detailed information on each cycle,

WASH CYCLEKNOB

Turn the Wash Cycle knob to select a cycle for your laundry

load, See _'Cycle Guide" for detailed descriptions of cycles,

TIME DISPLAY

The Estimated Time Remaining display shows the time

required for the cycle to complete. Factors such as load size

and water pressure may affect the time shown in the display.

Overloading, unbalanced loads, or excessive suds may cause

the washer to adjust the cycle time, as well

CYCLE OPTIONS

You may add or remove options for each cycle. Note that

not all options can be used with all cycles, and some are preset to work with certain cycles.

PREWASH

Use this option to add an extra agitation and soak time to

the beginning of any cycle to break up tough stains, TWO RINSES

This option can be used to automatically add a second

rinse to most cycles.

STAIN BOOST This option provides enhanced cleaning action for tough

stains, it wiil add additional agitation and soak time to the

cycle.

DISPENSER Press this button to set the dispensers for Timed Oxi, Fabric

Softener, or both so that the selected laundry product is

added to the load at the correct time.

CYCLE SIGNAL

Use this option to adjust volume of the signal that sounds

at end of cycle. You may select High, Low, or Off (no

indicator lit). The Cycle Signal is a helpful reminder to remove items from washer as soon as the cycle has

completed.

Sheet_

Heavy

Duty

Netma|

Whites

Deep Wash

@ Hat

_@ _@

Soak

@ Tap Cold @ Light @ No Spin

® ®®®

CYCLE MODIRERS

When you select a cycle, its default settings will light up.

WASH TEMP

Temperature Control senses and maintains uniform water temperatures by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric

and soils being washed. For best results and following the garment label instructions, use the warmest wash water

safe for your fabric.

Warm and hot water may be cooler than what your

previous washer provided.

Even for cold wash settings, some warm water may

be added to the washer to maintain a minimum

temperature.

SOiL LEVEL

Soil level (wash time) is preset for each wash cycle. As

you press the Soil Level pad, the cycle time (minutes) will

increase or decrease in the Estimated Time Remaining

display and a different wash time will appear.

For most loads, use the soil level that is preset with the

cycle you have chosen. For heavily soiled and sturdy fabrics, press SOiL LEVEL to select more wash time, if

needed. For lightly soiled and delicate fabrics, press SOIL LEVEL to select Jess wash time, if needed. A lower soil

level setting win help reduce tangling and wrinkling.

SPiN SPEED

This washer automatically selects the spin speed based on the cycle selected. The preset speeds can be changed.

Not all spin speeds are available with all cycles.

Faster spin speeds mean shorter dry times, but may

increase wrinkling in your load.

Slower spin speeds mean besswrinkling, but will leave your load more damp.

START/PAUSE/UNLOCK LiD BUTTON

Press to start the selected cycle. Be sure all desired Modifiers and Options have been selected. Press START/ PAUSE/UNLOCK LID once to unlock the lid and add a

garment. Press START/PAUSE/UNLOCK LID again to complete the cycle from where it was stopped. The lid

must be closed for the washer to start.

POWER BUTTON

Press to turn the washer ON. Pressing once while the washer

is on will cancel the current cycle.

CYCLE STATUS LIGHTS INDICATOR

The Cycle Status Lights show the

progress of a cycle. At each stage of

the process, you may notice sounds

or pauses that are different from

traditional washers.

ADD A GARMENT

You may place additional clothing

in the wash when the Add a

Garment indicator is lit without sacrificing wash performance.

Press START/PAUSE once. The Lid Lock light will turn off. Open the

washer lid, add garments, and close the lid. Press START/PAUSE

to restart.

PREWASH/SOAK

When the Prewash option is selected, this light will come on to indicate that the Prewash process is occurring. If the

Soak cycle is selected, the light will be lit for the duration of the cycle.

WASH

You will hear the motor and washplate moving the load.

It is normal for some of the load to be above the water line. Low-water cleaning means concentrated cleaning.

Rather than diluting detergent as done in an agitator-style washer_ this washer delivers the detergent directly to the

soils. The motor sounds may change at different stages in the cycle. The wash time is determined by the selected

Soil Level.

ADD A GARMENT @

PREWASHISOAK @

CYCLE COMPLETE @

WASH @

RINSE @

SPiN@

LID LOCKED @

RINSE You will hear sounds similar to the wash cycle as the

washer rinses and moves the load. You may hear the motor turning on briefly to move the basket whiie filling.

Fabric softener wili be added if the Fabric Softener option was seiected. Some cycles use spray rinsing.

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle and spin

speed.

CYCLE COMPLETE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LID LOCKED

To allow for proper load sensing and spinning, the lid will lock and the Lid Locked light will turn on. This light

indicates that the lid is locked and cannot be opened.

If you need to open the lid, press START/Pause/UNLOCK

LID. The lid will unlock once the washer movement has stopped. This may take several minutes if the load was

spinning at high speed. Press START/PAUSE/UNLOCK LID again to resume the cycle.

To turn Button Sounds either On or Off: While washer is off (before pressing Power button), press the

following buttons within 5 seconds: Wash Temp = Cycle Signal

- Wash Temp - Cycle Signal. Washer will make a single beep when the process is complete.

NOTE: * Cycle Signal Button will still operate, even if you turned

the button sounds off.

" Whatever your preferences are, they remain in effect

through a power loss.

" The Default setting for button sounds is ON.

Dispensers

High Efficiency "HE" detergent dispenser

Add liquid or powdered HE detergent to this dispenser for your main wash cycle.

Use only High Efficiency (HE) detergent.

Liquid chlorine bleach dlspenser/Timed Oxl

dispenser

Liquid chlorine bleach: This dispenser holds up to

3/4 cup (180 mL) liquid chlorine bleach. The bleach wJJJ

be automatically diluted and dispensed at the optimum time during the wash cycle. This dispenser cannot dilute powdered bleach.

Timed Oxi: This dispenser holds up to 3/4 cup (180 mL) Oxi booster or other laundry booster, such as powdered or

liquid color=safe bleach. Laundry boosters are automatically dispensed at the proper time during the wash cycle. Be sure to select Timed Oxi from the options to ensure proper dispensing.

NOTE: FiiJ dispenser with only bleach OR oxi. Do not mix products.

Liquid fabric softener dispenser

Pour measured liquid fabric softener into the liquid fabric

softener dispenser, if desired. It wJJJdispense automatically at the optimum time when the Fabric Softener option is

selected.

* Use only liquid fabric softener in this dispenser.

CYCLE GUIDE

Settings and options shown in bold are default settings for that cycle. For best fabric care choose the cycle that best fits the load being washed. Not all cycles and o >tions are available on all models.

_ltemsfo Wash: J Cycle: iiill I i _i i_iiii_ i_

Cottons, linens, Normal and mixed

garment loads

No-iron fabrics, Casual cottons, perm press, linens, synthetics

Machine-wash Delicates silks, hand-wash

fabrics and wool

ExpressLightly soiled

garments

Hot

Warm

Cool Cold

Tap Cold

Hot

Warm

Cool Cold

Tap Cold

Warm

Cool

Cold

Tap Cold

Hot

Warm

Cool Cold

Tap Cold

Spin ' Soil Available Cycle Details:

" Speed: Level: -Options:"

High

Medium

No Spin

High

Medium

Low

No Spin

Medium

Low

No Spin

High

Medium

Low

No Spin

Ex Heavy

Heavy

Normal

Light

Ex Heavy

Heavy

Normal

Light

Ex Heavy

Heavy

Normal

Light

Ex Heavy

Heavy

Normal

Light

Prewash Two Rinses Stain Boost

Timed Oxi

Fabric Softener

Prewash Two Rinses Stain Boost

Timed Oxi

Fabric Softener

Prewash Two Rinses Stain Boost

Timed Oxi

Fabric Softener

Prewash Two Rinses Stain Boost

Timed Oxi

Fabric Softener

Use this cycle to clean normally soiled cottons and mixed fabric loads. Default

settings can be adjusted as needed.

Use this cycle for no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and blends. The cycle uses a warm wash, a cooldown, and medium spin speeds for better wrinkle performance.

Use this cycle for machine-washable delicate garments. This cycle uses

intermittent wash action with cool water and slow spin to gently care for fine

washables and avoid shrinkage. Place small items in mesh bags before washing.

Use this cycle to wash a few lightly soiled items that are needed in a hurry. This short

cycle comgines high=speed wash action and high-speed spin for best cleaning and

shortened dry time.

Wash temperatures vary according to the chosen cycle setting. All rinses are cold.

CYCLE GUIDE

Settings and options shown in bald are default settings for that cycle. For best fabric care choose the cycle that best fits the load being washed. Not all cycles and o

_tions are available on all models.

Items to Wash: Cycle:

Heavily soiled Soak

fabrics

Casual and Deep mixed loads, Wash

jeans, towels,

sturdy fabrics

Heavily soiled Whites

white fabrics

Sturdy fabrics, Heavy

colorfast items Duty

Normally soiled Sheets sheets

Swimsuits, items Rinse &

that need rinsing Spin only

Wet load of Drain & clothes Spin

No clothes in Clean

washer Washer

Wash temperatures vary according to the chosen cycle setting. All rinses are cold.

Wash_

Temp:

Warm

Cool Cold

Tap Cold

Hot

Warm

Cool Cold

Tap Cold

Hot

Worm

Cool Cold

Tap Cold

Hot

Warm

Cool Cold

Tap Cold

Hot

Warm

Cool Cold

Tap Cold

Spin

Speed :

No Spin

High

Medium

Low

No Spin

High

Medium

Low

No Spin

High

Medium

Low

No Spin

High

Medium

Low

No Spin

High

Medium

Low

No Spin

High

Medium

Low

Level:

Ex Heavy

Heavy

Normal

Light

Ex Heavy

Heaw/

Normal

Light

Ex Heavy

Heavy

Normal

Light

Ex Heavy

Heavy

Normal

Light

Ex Heavy

Heavy

Normal

Light

Available Cycle Details:

Options:

Prewash

Stain Boost

Prewash

Two Rinses Stain Boost

Timed Oxi

Fabric Softener

Prewash

Two Rinses

Stain Boost Timed Oxi

Fabric Softener

Prewash Two Rinses Stain Boost Timed Oxi

Fabric Softener

Prewash Two Rinses Stain Boost Timed Oxi

Fabric Softener Fabric Softener

Use this cycle to soak small spots of set-in stains on fabrics. At the end of the cycle, the washer will drain, but not spin, and a tone will sound. To set a follow-up cycle, add additional detergent and select a cycle based on fabric type.

Provides additional water and alternating wash action for heavily soiled mixed loads.

Water-level sensing process may take longer for some items than for others because they

will absorb more water than other fabric types.

This cycle adds liquid chlorine bleach to the load at the proper time for improved whitening of soiled white fabrics.

Use this cycle for heavily soiled or sturdy cotton items. This cycle combines high-speed wash action, longer wash time° and extra high-speed spin to shorten drying times. Adjust temperature settings as needed.

Use this cycle to wash bed sheets. This cycle uses extra water and a special wash action to reduce tangling.

This cycle uses a high-speed spin. For some fabrics° you may wish to set the spin speed to a lower setting.

Use this cycle to spin excess water out of a load. This cycle drains the water and spins at a high speed. Spin speed is adjustable.

Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See "Washer Care."

IMPORTANT." Do not place garments or other items in the washer during the Clean Washer cycle. Use this cycle with an empty wash tub.

USING YOUR WASHER

Fire Hazard

Never place items in the washer that are dampened with gasoline or other flammable fluids.

No washer can completely remove oil. Do not dry anything that has ever had any type of oil on

it (including cooking oils). Doing so can result in death, explosion, or fire.

1. Sort and prepare your laundry

* Empty pockets. Loose change, buttons, or any small

object can pass under the washplate and become trapped, causing unexpected sounds.

* Sort garments by recommended cycle, water temperature,

and colorfastness. Separate heavily soiled garments from Jightly soiled.

Separate delicate garments from sturdy fabrics. Do not dry garments if stains remain after washing; heat

can set stains into fabric. Treat stains promptly. CJose zippers, fasten hooks, tie strings and sashes.

Remove non=washable trim and ornaments. Mend rips and tears to avoid further damage to garments

during washing.

Helpful Tips:

* When washing water-proof or water-resistant items, load

evenly. See _'Cycle Guide" for tips and more information on using the Deep Wash cycle.

Use mesh bags to help prevent tangling when washing delicate or small items.

Turn knits inside out to avoid pilling. Separate lint=takers from lint=givers. Synthetics, knJts_ and corduroy fabrics wJJJpick up

lint from towels, rugs, and chenille fabrics.

NOTE: AJways read and folJow fabric care JabeJs instructions to avoid damage to your garments.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter.

Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

_2. Add laundry products, if desired

if using a single-dose laundry packet or fabric softener crystals, add to the bottom of the washer basket before adding clothes.

NOTE: Follow the manufacturer's instructions to determine the amount of laundry products to use.

For best performance, load garments in loose heaps evenly around the washplate.

Try mixing different sized garments to reduce tangling.

IMPORTANT: Garments need to move freely for best cleaning and to reduce wrinkling and tangling.

NOTE: Do not add single-dose laundry packets or fabric softener crystals to dispensers. They will not dispense correctly.

Detergent dispenser

Add a measured amount of HE detergent into detergent dispenser.

iMPORTANT: Use only High Efficiency detergents. The package will be marked "HE" or "High Efficiency." Low-water washing

creates excessive sudsing wffh a regular non-HE detergent. Using regular detergent will likely result in longer cycle

times and reduced rinsing performance. It may also result in component failures and noticeable mold or mildew. HE

detergents are made to produce the right amount of suds for the best performance. Follow the manufacturer's instructions to

determine the amount of detergent to use. HELPFUL TiP: See "Washer Maintenance" for information on recommended method of cleaning washer dispensers.

Pour a measured amount of liquid fabric softener into dispenser; always follow manufacturer's directions for correct amount

of fabric softener based on your load size. Then select Fabric Softener option.

iMPORTANT: Fabric Softener option must be selected to ensure proper distribution _®T_r_edOx_

at correct time in cycle. Do not overfill or |_@FabricSoft ....

dilute. Overfilling dispenser wJJJcause fabric softener to immediately dispense into washer.

If Two Rinses option is selected, fabric softener wJJJbe dispensed in the last rinse.

NOTE: Do not use liquid fabric softener dispenser balls in this washer. They wJJJnot dispense correctly.

product to dispenser

Add liquid chlorine bleach, Oxi laundry boost product, or color- safe bleach to the dispenser. When using Oxi products or other

laundry boosters (liquid or powdered color-safe bleach), press the Dispenser button until Timed Oxi is selected so that the product

is dispensed at the correct time in the cycle. It is not necessary to select the Timed Oxi option when using liquid chlorine bleach.

iMPORTANT:

• Do not overfill, dilute, or use more than 3/4 cup (180 mL) of liquid chlorine bleach. Overfilling wiii cause the bleach

or OxJ product to dispense immediately into the washer.

• Do not use color-safe bleach or Oxi products in the same cycle with liquid chlorine bleach.

7. Press POWER to turn on washer

POWER

8. Select cycle

1 O. Select cycle options

Normal Casual

Sheets Delicates

White_ Soak

Deep Wash

Turn cycle knob or press cycle buttons to select your wash cycle. Estimated Time Remaining wJJJ light up with a cycle time. You

may notice time adjusting during the cycle. This is normal.

Express

9. Select cycle modifiers, if desired

@ Hot

@ Warm @ High

@ Cool @ Medium

@ Cold @ Normal @ Low

@ Tap Cold @ Light @ No Spin

Once you select a cycle, the default settings for that cycle will be lit. Press the cycle modifiers buttons to change the Wash

Tempi Soil Level, and Spin Speed, if desired. Not all settings are available with all cycles.

NOTE: Always read and follow fabric care labels instructions to avoid damage to your garments.

Wash Temp

Hot

Some cold water is added to save energy. This will be cooler

than your hot water heater setting.

Warm

Some cold water will be added, so this may be cooler than what your previous

washer provided.

Cool

Warm water is added to assist in soil removal and to help

dissolve detergents.

Cold

Warm water may be added to assist in soil removal and to

help dissolve detergents.

Tap Cold This is the temperature from

your faucet.

@ Ex Heavy

@ Heavy

ADJUSTWASHTIME

Suggested Fabrics

Whites and pastels Durable garments

Heavy soils

Bright colors Moderate to light soils

Colors that bleed or fade

Light soils

Dark colors that bleed or fade

Light soils

Dark colors that bleed or fade

Light soils

@ TimedOxi @ Fabric Softener

@ High

@Low

Select any other cycle options you may wish to add, if not previously set. Some cycles will automatically add certain

options such as Two Rinses. These may be turned off:, if desired.

NOTE: Not all options are available with all cycles.

11.Press START/PAUSE/UNLOCK LID to

begin wash cycle

START JPAUSE

Press the START/PAUSE/UNLOCK LID button to start the wash

cycle. When the cycle has finished, the CYCLE COMPLETE

indicator will light and the end of cycle signal will sound (if set). Promptly remove garments when cycle is done to avoid

odor, reduce wrinkling, and rusting of metal hooks, zippers, and snaps.

Unlocking the lid to add garments If you need to open the lid to add 1 or 2 missed garments:

Press START/PAUSE/UNLOCK LID; the lid will unlock once the

washer movement has stopped. This may take several minutes

if the load was spinning at high speed. Then close lid and press START/PAUSE/UNLOCK LID again to restart the cycle.

If Hd is left open for more than 10 minutes the water wJJJpump

out.

UNLOCK LiD

WASHER MAINTENANCE

WATER INLET HOSES

Replace inlet hoses after 5 years of use to reduce the risk of hose failure. Periodically inspect and replace inlet hoses if

bulges, kinks, cuts, wear, or leaks are found. When replacing your inlet hoses, mark the date of

replacement on the label with a permanent marker. NOTE: This washer does not include inlet hoses. See the

installation instructions for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean

and Performing at its Best

1. Always use High Efficiency (HE) detergents and follow the HE detergent manufacturer's instructions regarding the

amount of HE detergent to use. Never use more than the recommended amount because that may increase the rate

at which detergent and soil residue accumulate inside your washer, which in turn may result in undesirable odor.

2. Use warm and hot wash water settings sometimes (not exclusively cold water washes), because they do a better

job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer

Read these instructions completely before beginning the routine cleaning processes recommended below. This Washer

Maintenance Procedure should be performed, at a minimum, once per month or every 30 wash cycles, whichever occurs

sooner, to control the rate at which soils and detergent may otherwise accumulate in your washer.

Cleaning the inside of the Washer To keep your washer odor-free, follow the usage instructions

provided above, and use this recommended monthly cleaning procedure:

Clean Washer Cycle This washer has a special cycle that uses higher water volumes

in combination with liquid chlorine bleach to clean the inside of the washer.

WASHER CARE (cont.)

Begin procedure

1. Chlorine Bleach Procedure: a. Open the washer lid and remove any clothing or items.

b. Add I cup (236 mL) of liquid chlorine bleach to the

bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage over

time. c. Close the washer lid.

d. Do not add any detergent or other chemical to the

washer when following this procedure.

e. Select the CLEAN WASHER cycle. f. Press the START/PAUSE!Unlock button to begin the

cycle. The Clean Washer Cycle Operation is described below.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press POWER!CANCEL (For models with

no Power!Cancel button, press and hold START/PAUSE/ Unlock for three seconds). After the Clean Washer cycle

has stopped, run a Rinse & Spin cycle to rinse cleaner from washer.

Description of Clean Washer Cycle Operation: ]° This cycle wiii fill to a water level higher than in normal

wash cycles to provide rinsing at a level above the water line for normal wash cycle.

2. During this cycle, there will be some agitation and spinning to increase the removal of soils.

After this cycle is complete, leave the lid open to allow for better ventilation and drying of the washer interior.

Cleaning the Dispensers After a period of using your washer, you may find some

residue buildup in the washer_s dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel

dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable. If your

model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle.

Use an all-purpose surface cleaner, if needed. Cleaning the Outside of the Washer

Use a soft, damp cloth or sponge to wipe away any spills. Use only mild soaps or cleaners when cleaning external washer

surfaces.

IMPORTANT: To avoid damaging the washer_s finish, do not use abrasive products.

NON-USE AND VACATION CARE

REINSTALLING/USING WASHER AGAIN

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these

steps:

1. Unplug or disconnect power to washer.

2. Turn off water supply to washer, to avoid flooding due to water pressure surge.

WINTER STORAGE CARE

iMPORTANT: To avoid damage, install and store washer

where it will not freeze. Because some water may stay in

hoses, freezing can damage washer. If storing or moving

during freezing weather, winterize your washer.

To winterize washer:

1. Shut off both water faucets; disconnect and drain water

inlet hoses.

2. Put 1qt. (1 L) of R.V.-type antifreeze in basket and run washer on RINSE & SPIN cycle for about 30 seconds to

mix antifreeze and remaining water.

3. Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1. Shut off both water faucets. Disconnect and drain water inlet hoses.

2. If washer will be moved during freezing weather, follow WINTER STORAGE CARE directions before moving.

3. Disconnect drain from drain system.

4. Unplug power cord.

5. Place inlet hoses inside washer basket.

6. Drape power cord and drain hose over the console and secure with masking tape.

7. Place foam packing ring from original shipping materials back inside washer. If you do not have packing ring, place

heavy blankets or towels into basket opening. Close lid and place tape over lid and down front of washer. Keep

lid taped until washer is placed in new location.

To reinstall washer after non=use, vacation, winter storage or

moving:

1. Refer to installation instructions to locate, level, and connect washer.

2. Before using again, run washer through the following

recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses. Turn on both water faucets.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter.

Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

2. Plug in washer or reconnect power.

3. Run washer through Deep Wash cycle to clean washer and

remove antifreeze, if used. Use only HE High Efficiency

detergent. Use half the manufacturer's recommended amount for a medium-size load.

TROUBLESHOOTING

First tr'

you experience 1

Vibration, rocking, or

"walking"

Vibration during spinning or washer stopped with

all dial lights flashing

Clicking or metallic noises

Gurgling or humming

Humming

the solutions suggested here or visit for assistance and to possibly avoid a service call.

Possible Causes Solution

Feet may not be in contact with the Front and rear feet must be in firm contact with floor, and washer

floor and locked, must be level to operate properly. Jam nuts must be tight against

Washer may not be level. Check floor for flexing or sagging. If flooring is uneven, a 3/4"

Load could be unbalanced.

Objects caught in washer drain system.

Washer may be draining water.

Load sensing may be occurring.

the bottom of the cabinet.

(19 mm) piece of plywood under your washer will reduce sound. See "Level the Washer" in the Installation Instructions.

Load garments in loose heaps evenly around the washplate. Adding wet items to washer or adding more water to basket could

unbalance washer. Avoid washing single items. Balance a single item such as a rug

or jeans iacket with a few extra items. If the dial is flashing, redistribute the load, close the lid, and press START/PAUSE/

Unlock Lid. Use Deep Wash cycle for oversized, non-absorbent items such

as comforters or poly-filled jackets. Other items may not be appropriate for Deep Wash cycle. See "Cycle Guide."

Item or load not suitable for selected cycle. See "Cycle Guide"

and "Using Your Washer."

Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be necessary

to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps,

buckles, or zippers touch against the stainless steel basket.

It is normal to hear the pump making a continuous humming

sound with periodic gurgling or surging as final amounts of water are removed during the spin/drain cycles.

You may hear the hum of the sensing spins after you have started the washer. This is normal.

Check the following for proper installation:

Not enough water in washer

Washer not level.

Fill hoses not attached tightly. Fill hose washers

Drain hose connection

Check household plumbing for leaks or clogged sink or drain.

Washer not loaded as recommended.

Load not completely covered in water.

Water may splash off basket if washer is not level. Tighten fill-hose connection.

Make sure all four fill hose flat washers are properly seated. Pull drain hose from washer cabinet and properly secure it to

drainpipe or laundry tub. Do not place tape over drain opening. Water can back up out of a clogged sink or drainpipe. Check

all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)

An unbalanced load can cause basket to be out of alignment and cause water to splash off tub. See "Using Your Washer" for

loading instructions.

This is normal operation for an HE low-water washer. The load will not be completely underwater. The washer senses load sizes and

adds correct amount of water for optimal cleaning. See "What's New under the Lid."

IMPORTANT: Do not add more water to washer. Adding water lifts the garments off the washplate, resulting in less effective cleaning.

TROUBLESHOOTING

First tr'

you experience J

Washer won't run or fill,

the solutions suggested here or visit for assistance and to possibly avoid a service call.

Possible Causes I Solution

Check for proper water supply. Both hoses must be attached and have water flowing to inlet

washer stops working

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong.

Do not use an adapter. Do not use an extension cord.

Failure to follow these instructions can result in death, fire, or electrical shock.

valve. Both hot and cold water faucets must be turned on.

Check that inlet valve screens have not become clogged. Check for any kinks in inlet hoses, which can restrict water flow.

If you experience

Washer won't run or fill,

Check proper electrical supply.

Possible Causes

washer stops working

(cont.)

Normal washer operation.

Washer may be tightly packed.

Not using HE detergent or using too much HE detergent.

Washer not draining/ Small items may have been caught

spinning, loads are still in pump or between basket and tub,

wet which can slow draining.

Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles with

Solution

Plug power cord into a grounded 3-prong outlet. Do not use an extension cord.

Ensure there is power to outlet.

Reset a tripped circuit breaker. Replace any blown fuses. NOTE: If problems continue, contact an electrician. Lid must be closed for washer to run.

Washer will pause during certain phases of cycle. Do not interrupt cycle.

Washer may be stopped to reduce suds.

Remove several items, rearrange load evenly around the washplate. Close lid and press START/PAUSE/Unlock Lid.

Add only 1 or 2 additional garments after washer has started. Do not add more water to the washer.

Only use HE detergent. Suds from regular detergents can slow or stop the washer. Always measure detergent and following

detergent directions based on your load requirements.

To remove suds_ cancel cycle. Select RINSE & SPIN. Select your cycle. Press START/PAUSE/Unlock Lid. Do not add more detergent.

Empty pockets and use garment bags for small items.

high spin speeds. Use the recommended cycle/speed spin for your garment.

TROUBLESHOOTING

First tr' the solutions suggested here or visit for assistance and to possibly avoid a service call.

If you experience ] Possible Causes ! Solution

Washer not draining/

spinning, loads are still

wet (cont.)

or rinse temperatures

Load not rinsed Check for proper water supply.

Washer may be tightly packed or unbalanced.

Check plumbing for correct drain

hose installation. Drain hose extends

into standpipe farther than 4.5" (114

ram). Not using HE detergent or using too

much HE detergent.

Check for proper water supply.Incorrect or wrong wash

Energy-saving controlled wash

temperatures.

Not using HE detergent or using too much HE detergent.

Washer may be tightly packed.

Fabric softener option not selected.

Sand, pet hair, lint, etc. Heavy sand, pet hair, lint, and

on load after washing detergent or bleach residues may

Load is tangling Washer not loaded as recommended.

require additional rinsing.

Wash action and/or spin speed too fast for load.

Tightly packed loads may not allow the washer to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load

for balanced spinning. Select DRAIN & SPIN to remove excess water. See "Using Your Washer" for loading recommendations.

Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain

opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose.

Suds from regular detergent or using too much detergent can slow or stop draining or spinning. Use only HE detergent. Always

measure and follow detergent directions for your load. To remove extra suds, select RINSE & SPIN. Do not add detergent.

Make sure hot and cold inlet hoses are not reversed. Both hoses must be attached to both washer and faucet, and have

both hot and cold water flowing to inlet valve. Check that inlet valve screens are not clogged.

Remove any kinks in hoses. ENERGY STAR_ qualified washers use cooler wash and rinse water

temperatures than traditional top-load washers. This includes cooler hot and warm washes.

Make sure hot and cold inlet hoses are not reversed.

Both hoses must be attached and have water flowing to the inlet valve.

Both hot and cold water faucets must be on.

Inlet valve screens on washer may be clogged.

Remove any kinks in the inlet hose. The suds from regular detergent can cause the washer to operate

incorrectly.

Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow detergent directions based

on load size and soil level. The washer is less efficient at rinsing when load is tightly packed.

Load garments in loose heaps evenly around the washplate. Use cycle designed for the fabrics being washed.

Add only 1 or 2 additional garments after washer has started. When using fabric softener, be sure the Fabric Softener option is

selected. Add Two Rinses to the selected cycle.

Load garments in loose heaps evenly around the washplate. Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of garments being washed. Select a cycle with a slower wash action and slower spin speed.

Note that items will be wetter than when using a higher speed spin.

TROUBLESHOOTING

First tr'

you experience J

Not cleaning or Wash load not completely removing stains covered in water.

the solutions suggested here or visit for assistance and to possibly avoid a service call.

Possible Causes Solution

Added more water to washer.

Washer not loaded as recommended.

Not using HE detergent or using too much HE detergent.

Not using correct cycle for fabric

type.

Not using dispensers.

Not washing like colors together.

Odors

Monthly maintenance not done as

recommended.

Not using HE detergent or using too much HE detergent.

Fabric Damage

Sharp items were in pockets during wash cycle.

Strings and straps could have tangled.

Items may have been damaged before washing.

Fabric damage can occur if the load

is tightly packed.

Garment care instructions may not

have been followed.

Liquid chlorine bleach may have been

added incorrectly.

Washer senses load size and adds correct amount of water. This is normal and necessary for clothes to move.

Do not add more water to washer. Adding water lifts the garments off the washplate, resulting in less effective cleaning.

Load garments in loose heaps evenly around the washplate. Add only 1 or 2 additional garments after washer has started.

The suds from regular detergent can prevent washer from operating correctly.

Use only HE detergent. Be sure to measure correctly. Always measure detergent and follow detergent directions based

on load size and soil level. Use a higher soil level cycle option and warmer wash temperature

to improve cleaning.

If using Express cycle (on some models), wash only a few items.

Use Whites, Heavy Duty or Deep Wash cycle for tough cleaning. See the "Cycle Guide" to match your load with the best cycle.

Use dispensers to avoid chlorine bleach and fabric softener staining.

Load dispensers before starting a cycle. Avoid overfilling. Do not add products directly onto load.

Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.

Run the Clean Washer cycle after every 30 washes. See "Washer Care" in "Washer Maintenance."

Unload washer as soon as cycle is complete. Use only HE detergent. Be sure to measure correctly.

Always follow the detergent directions. See "Washer Care" section.

Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.

Tie all strings and straps before starting wash load. Mend rips and broken threads in seams before washing.

Load garments in loose heaps evenly around washplate. Load items should move freely during wash to avoid damage, Use cycle designed for the fabrics being washed,

Add only 1 or 2 additional garments after washer has started, Always read and follow garment manufacturer's care label

instructions. See the "Cycle Guide" to match your load with the best cycle.

Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.

Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.

Do not place load items on top of bleach dispenser when loading and unloading washer.

TROUBLESHOOTING

First tr'

you experience l

Incorrect dispenser

operation

Single-dose laundry packet not dissolving

oL (overloaded) appears Load too large. If an overload is detected, the washer will drain any water and

in display detergent in the washer. Remove several items and add HE deter-

uL (unbalanced load) Load not balanced. The washer is Allow the washer to continue. If the dial is flashing and the washer

appears in display running a load-balance correction has stopped, redistribute the load, close the lid, and press START/

LF (too long to fill) Washer taking too long to fill. Drain Check plumbing for correct drain hose installation. Use drain hose

appears in display extends more than 4.5" (114 ram) into form and attach securely to drainpipe or tub. Do not tape over

Ld (too long to drain

water) appears in display

HC (hot and cold hoses Hot and cold inlet hoses have been This code will appear at the end of the wash cycle to indicate reversed) appears in installed incorrectly, that cold water hose is connected to the hot water inlet and hot

display water hose is connected to the cold water inlet.

Sd (Excess suds) Excessive suds in washer. Washer is Allow the washer to continue. Use only HE detergent. Always

appears in display running a suds reduction routine, measure detergent, and base detergent quantity on load size.

dL (Lid cannot lock) An item in the load may be keeping Check for items directly under the lid. appears in display the lid from locking.

lid (Lid opened) appears Washer lid left open. Close the lid to clear the display. If the lid is left open for more in display than 10 minutes, the cycle will reset and water in the washer will

dU (Lid cannot unlock) Objects on washer lid prevent it from Remove objects, such as a basket of laundry, from the top of the appears in display unlocking, washer.

F## code (F-type error System error code. Press START/PAUSE/Unlock Lid once to clear the code. Then press

code) appears in display START/PAUSE/Unlock Lid again to restart washer. If code ap-

the solutions suggested here or visit for assistance and to possibly avoid a service call.

Possible Causes Solution

Clogged dispensers or laundry

products dispensing too soon.

Liquid chlorine bleach not used in

dispenser or Timed Oxi option not selected.

Adding laundry packet incorrectly.

routine. PAUSE/Unlock Lid.

standpipe, drain opening. See Installation Instructions. Washer taking too long to drain

water. Drain extends more than

4.5" (114 ram) into standpipe.

Do not overfill dispenser. Overfilling causes immediate dispensing. Always select Fabric Softener option to assure proper dispensing.

Load dispensers before starting a cycle.

It is normal for small amounts of water to be remain in dispenser

at the end of the cycle. Homes with low water pressure may result in residual powder

in the dispenser. To avoid, select a warmer wash temperature if possible, depending on your load.

Use only liquid chlorine bleach in the bleach dispenser. You may only place Oxi products directly in the liquid chlorine

bleach dispenser. If using Oxi products, be sure to select Timed Oxi option. Do not use both liquid chlorine bleach and Oxi

product in the same load. Be sure laundry packet is added to washer basket before adding

clothes. Follow the manufacturer's instructions to avoid damage to your garments.

gent. Close lid and press START/PAUSE/Unlock Lid.

Check plumbing for correct drain hose installation. Use drain hose form and attach securely to drainpipe or tub. Do not tape over

drain opening. Lower drain hose if the end is higher than 96" (2.4 m) above the

floor. Remove any clogs from drain hose. See Installation Instruc- tions.

Follow detergent manufacturer's instructions. If the dial is flashing, reselect your desired cycle using a cold wash temperature, and

press START/PAUSE/Unlock Lid. Do not add detergent.

drain.

pears again, call for service.

+ 42 hidden pages

Kenmore 11028103310, 11028102310 Owner’s Manual

Specifications and Main Features

Frequently Asked Questions

User Manual