Kenmore 11016942503, 11016962503, 11016964503, 11026922503, 11026924503 Owner’s Manual

®

Washer

Use & Ca,_ Qude

Lavadora

Manua de uso y c_ a o

Laveuse

Qude ut saton et d ent_en

Table of Contents / Jndice / Table des mati6res ........ 2

Sears Roebuck and Co., Hoffman Estates, IL 60179 U.S.A. www.sears.com

8566934A Sears Canada Inc., Toronto, Ontario, Canada M5B 2B8 www.sears.ca

Table of Contents / |ndice / Tabledes mati res

WASHER SAFETY ............................................ 3

WASHER USE .................................................. 4

WASHER CARE ................................................ 5

STAIN REMOVAL GUIDE ................................ 7

TROUBLESHOOTING ...................................... 8

PROTECTION AGREEMENTS ...................... 10

WARRANTY .................................................... 11

SERVICE NUMBERS ................. BACK COVER

SEGURIDAD DE LA LAVADORA .................. 13

USO DE LA LAVADORA ................................ 14

CUIDADO DE LA LAVADORA ...................... 15

GUiA PARA LA REMOCION DE MANCHAS 17

SOLUCION DE PROBLEMAS ....................... 18

CONTRATOS DE PROTECCION .................. 20

GARANTiA ...................................................... 21

NUMEROS DE SERVICIO CONTRAPORTADA

PRODUCTRECORD

SECURITE DE LA LAVEUSE ......................... 23

UTILISATION DE LA LAVEUSE .................... 24

ENTRETIEN DE LA LAVEUSE ...................... 25

GUIDE D'F:LIMINATION DES TACHES ........ 27

DF:PANNAGE .................................................. 28

CONTRATS DE PROTECTION ..................... 30

GARANTIE ...................................................... 31

NUMI_ROS

DE SERVICE ............. COUVERTURE ARRIERE

In the space following, record your complete model number,
serial number, and purchase date. You can find this information

on the model and serial number label located on the product.
Have this information available to help you obtain assistance or

service more quickly whenever you contact Sears concerning

your appliance.

Model number

Serial number

Purchase date

Save these instructions and your sales receipt for future
reference.

WASHER SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety

messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING."

These words mean:

You can be killed or seriously injured if you don't immediately

follow instructions.

You can be killed or seriously injured if you don't follow
instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can
happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions,

including the following:

[] Read all instructions before using the washer. []
[] Do not wash articles that have been previously cleaned

in, washed in, soaked in, or spotted with gasoline,
dry-cleaning solvents, other flammable, or explosive []

substances as they give off vapors that could ignite or
explode. []

[] Do not add gasoline, dry-cleaning solvents, or other

flammable, or explosive substances to the wash water.
These substances give off vapors that could ignite or

explode.

[] Under certain conditions, hydrogen gas may be []

produced in a hot water system that has not been used []
for 2 weeks or more. HYDROGEN GAS IS

EXPLOSIVE. If the hot water system has not been
used for such a period, before using the washing

machine, turn on all hot water faucets and let the water []
flow from each for several minutes. This will release

any accumulated hydrogen gas. As the gas is
flammable, do not smoke or use an open flame during

this time.

SAVE THESE INSTRUCTIONS

Do not allow children to play on or in the washer. Close
supervision of children is necessary when the washer is used

near children.

Before the washer is removed from service or discarded,

remove the door or lid.

Do not reach into the washer if the drum, tub or agitator is

moving.

[]

Do not install or store the washer where it will be exposed to

the weather.

Do not tamper with controls.
Do not repair or replace any part of the washer or attempt any

servicing unless specifically recommended in this manual or in
published user-repair instructions that you understand and

have the skills to carry out.

See "Electrical Requirements" for grounding instructions.

WASHER USE

Fire Hazard

Never place items in the washer that are dampened
with gasoline or other flammable fluids.

No washer can completely remove oil.
Do not dry anything that has ever had any type of oil on

it (including cooking oils).
Doing so can result in death, explosion, or fire.

Measure detergent and pour it into the washer. If desired, add
powdered or liquid color safe bleach.

2.

Drop a sorted load of clothes loosely into your washer.

• Load evenly to maintain washer balance. Mix large and
small items. Items should move easily through the wash

water.

• Load only to the top of the basket as shown. Overloading
can cause poor cleaning.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.
Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death,
fire, or electrical shock.

Styles 1 and 2: With liquid chlorine bleach dispenser (on
some models)

• Use only liquid chlorine bleach in this dispenser. Do not
use this dispenser to add powdered chlorine or color-safe
bleach to your wash load. Pour measured liquid chlorine
bleach into the liquid chlorine bleach dispenser. Bleach is
immediately fed into washer and is diluted automatically
during the wash part of the cycle.

• Dispensers on Timed Bleach models automatically
dispense bleach at the proper time in the cycle for
optimal performance, ensuring the cleanest and brightest

loads.

°*° o,o

3.

(Optional Step) Add liquid chlorine bleach.
NOTE: Follow the garment and the chlorine bleach

manufacturers' directions for proper use. Undiluted bleach
will damage any fabric it touches. The damage appears as

rips, holes, tears, or color loss and may not show up until
several washings later. To avoid spilling, use a cup with a

pouring spout. Do not let bleach splash, drip, or run down
into the washer basket. Always measure liquid chlorine

bleach. Do not guess. Do not use more than the
manufacturer's recommended amount for a full load. Use less
with a smaller load size.

Style 1

Liquid chlorine

bleach dispenser

(on some models)

Style 2

Dispenser for

Timed Bleach models

Style 3: Without liquid chlorine bleach dispenser (on some
models)

• Let the washer fill and begin agitating the load.

• Add bleach 5 minutes into the wash cycle for best
cleaning and so that bleach can be removed in the rinse
cycle. Pour bleach around the agitator, not directly onto
the load to avoid damaging clothing or other items in the

load.

4,

(Optional Step) Add liquid fabric softener.
NOTE: Do not spill or drip any fabric softener onto the

clothes. Undiluted fabric softener can stain fabrics. Always
dilute fabric softener with warm water. Too much fabric

softener can make some items (diapers and towels)
nonabsorbent. If this happens, do not use it every load, or

use less of it in each load.
Style 1: With liquid fabric softener (on some models)

• Use only liquid fabric softener in this dispenser. Pour
measured liquid fabric softener into the dispenser.
Softener is added automatically during the rinse portion
of the cycle. Dilute liquid fabric softener by filling the
dispenser with warm water until liquid reaches the lowest
edge in the dispenser opening.

Style 2: Without liquid fabric softener dispenser (on some
models)

• In the final rinse only, add fabric softener that has been
diluted with 1/2to 1 cup (125 to 250 mL) warm water.

5,

Close the washer lid.

6.

Turn the WATER LEVEL selector to the correct setting for your
wash load size and the type of fabric being washed. You may

change the water level selection after the washer has started
filling by turning the selector to a different setting. On models

with Variable Water Level control, you should turn the knob to
RESET, then to the desired setting.

Medium

Load

Water Temp Use for

Hot Whites and pastels

Heavy soils

Warm Bright colors

Moderate to light soils

Cold Colors that bleed or fade

Light soils

NOTES:

• Your washer may be equipped with Automatic
Temperature Control (ATC). ATC electronically senses and
maintains the temperature in the washtub by alternating
between incoming hot and cold water.

• In wash water temperatures colder than 60°F (15.6°C),
detergents do not dissolve well. Soils can be difficult to

remove. Some fabrics can retain wear wrinkles and have
increased pilling (the formation of small lint-like balls on

the surface of garments).

8. (Optional Step) OPTIONS selector (on some models). For an
additional rinse and spin at the end of a wash cycle, set the

Options selector to 2nd Rinse. On some models, the 2nd
Rinse feature is part of the cycle.

g. (Optional Step) SPEEDS selector (on some models). Each

speed setting is designed for different types of fabric and soil
levels.

10. Push in the Cycle Control knob and turn it clockwise to the
wash cycle you want. Reduce the wash time when using a

small water level setting. Pull out the Cycle Control knob to
start the washer.

Small ® Large

Load Load

Reset

7,

Set the TEMPERATURE selector to the correct setting for the
type of fabric and soils being washed. Use the warmest wash

water safe for fabric. Follow garment label instructions. Your
washer may be equipped with an Energy Saver Warm or a

Cool temperature setting. Using these options will help save
energy and also ensure the detergent will dissolve properly.

WASHER CARE

Use a soft, damp cloth or sponge to wipe up any spills such as
detergent or bleach from the outside of your washer.

Clean your washer interior by mixing 1 cup (250 mL) of chlorine
bleach and 2 cups (500 mL) of detergent. Pour this mixture into

your washer and run it through a complete cycle using hot water.

Repeat this process if necessary.
Remove any hard water deposits using only cleaners labeled as

washer safe.

To stop or restart your washer:

• To stop the washer at any time, push in the Cycle

Control knob.

• To restart the washer, close the lid (if open) and pull out

the Cycle Control knob.

Cleaning the liquid fabric softener dispenser (on some

models):

Style 1: To remove dispenser, grasp the top of the dispenser with
both hands. Squeeze and push upward with both thumbs to

remove. Flush the dispenser with warm water.

Style2:

1. Holdthetopagitatorsectionwithonehand.Usingtheother
hand,rotatethedispenserclockwiseuntilitstops

(approximately1"[2.54cm]).Toremove,liftthedispenser
straightup.Usingarockingmotion,separatethetopand

baseofthedispenser.Washthreeparts(thebase,thecone-
shapedcup,andthetop)withamilddetergentandwarm
water.

2. Makingsurethepointedendofthecone-shapedcupis
pointedtowardthebase,assemblethethreepartsby

pressingthetopandbottomsectionstogether.Foreaseof
assembly,reassemblethedispenserwiththepartsupside

down.Ifthesealcameoffwhileremovingthedispenserfrom
theagitator,installthesealasshownbelow.

Replace inlet hoses after 5 years of use to reduce the risk of hose
failure. Periodically inspect and replace inlet hoses if bulges,

kinks, cuts, wear or leaks are found.
When replacing your inlet hoses, mark the date of replacement

on the hose with a permanent marker or in the product record
section of this book.

Because some water may stay in the hoses, freezing can damage
your washer. If storing or moving your washer during freezing
weather, winterize it.

A. Top

O B. Cone-shaped

3=

Reinstall the dispenser by aligning the two locking tabs on
the base of the dispenser with the two small slots on the top

of the agitator. Push the dispenser down until you hear it snap
into place. If you cannot get the locking tabs to snap into

place, check the seal. It must be positioned as shown in
Step 2.

j/f_P

cup

C. Base
D. Seal

A. Dispenser assembly
B. Locking tab on

dispenser base

C. Small slots on

agitator

D. Agitator assembly

Winterizing your washer

1. Shut off both water faucets. Disconnect and drain water inlet
hoses. Pour 1 qt (1 L) of R.V.-type antifreeze into the basket.

2. Run washer on a drain and spin setting for about 30 seconds
to mix the antifreeze and remaining water.

3. Unplug washer or disconnect power.

To use washer again

1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.

Do not use an extension cord.
Failure to follow these instructions can result in death,

fire, or electrical shock.

D

IMPORTANT: Some models are equipped with a liquid fabric
softener dispenser. To avoid damage to the washer or clothing,

do not wash clothes with the liquid fabric softener dispenser
removed or add detergent or bleach to this dispenser; it is for

liquid fabric softener only.

2. Plug in washer or reconnect power.

3. Run the washer through a complete cycle with 1cup (250 mL)
of detergent to clean out antifreeze.

Storage, non-use or vacation care

Operate your washer only when you are at home. If you will be on
vacation or not using your washer for an extended period of time,

you should:

1. Unplug washer or disconnect power.

2. Turn off the water supply to the washer. This helps avoid
accidental flooding (due to a water pressure surge) while you

are away.

STAIN REMOVAL GUIDE

Antiperspirants, Deodorants _ Mud

_ Apply a prewash soil and stain remover. Let =_. Brush off the dry mud. Rinse under cold water.

C._[_ Sponge immediately or apply a prewash soil _)

_, Soak immediately in cool water. Wash. If stain

._ Use an enzyme presoak or rub enzyme

stand for 5 to 10 minutes. Wash in hottest _ Pretreat with a paste of detergent and water.
water safe for fabric. Launder using detergent and bleach safe for

Blood

Rinse immediately or soak in cold water with

detergent for 30 minutes. Rinse. Rub detergent

into any remaining stains. Rinse thoroughly.

Wash.

Cream, Milk, Ice Cream

and stain remover. Rinse. Wash. Repeat if

necessary. If stain remains, apply a few drops

of liquid detergent. Rinse. If stain remains,
soak. Wash.

Grape, Wine

remains, cover area with a paste made of
color-safe bleach and afew drops of hot water.
Wait 15 to 20 minutes. Wash.

Grass

detergent on the stain. Launder with detergent
and bleach appropriate for the fabric.

-Wv

the fabric.

Ring around the Collar

Pretreat with heavy liquid laundry detergent or
soak garment in warm water with a granular

laundry detergent.

Chocolate/Coffee

Rinse immediately in cold water. Soak or
prewash in warm water using a detergent

containing enzymes. Wash. Difficult stains may
require using a bleach safe for the fabric.

Cosmetics

Dampen stain and rub with bar soap. Rinse.
Pretreat with laundry detergent (liquid or a

paste of granular detergent and water). Wash.

Dirty Motor Oil

Pretreat with a liquid laundry detergent or a
paste of granular detergent and water. Wash.

Ketchup, Tomato Products

"_ Sponge immediately or apply a prewash soil

• Do not tumble dry soiled or stained items. Heat may permanently set stains.

• For additional information regarding stains refer to Use and Care Guide.

and stain remover. Rinse. Wash. If stain

remains, apply a liquid detergent to stain or
soak in warm water with detergent. Rewash.

TROUBLESHOOTING

Firsttry the solutions suggested here and possibly avoid the cost of a service call...

Dispenser operation

Noisy, vibrating, off-balance

• Did you completely remove the yellow shipping strap with
cotter pins from the rear of the washer? See "Installation

Instructions."
Is the floor flexing, sagging or not level? Flooring that

flexes or is uneven can contribute to noise and vibration of
the washer. A %" (1.9 cm) piece of plywood under the washer

will reduce the sounds. See "Installation Instructions."

• Is the washer level? The washer must be level. See
"Installation Instructions."

Are the front feet installed? The front feet should be
properly installed and the nuts tightened. Reset the rear

leveling legs. All four feet must be firmly in contact with the
floor. See "Installation Instructions."

• Is the load balanced? Evenly distribute the load in the
washer basket and make sure the height of the load does not

exceed the top row of basket holes.

• Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash? These
are normal washer noises.

Is the washer gurgling or humming? When the washer
drains, the pump will make a continuous humming with

periodic gurgling or surging sounds as the final amounts of
water are removed. This is normal.

• The washer basket moves while washing. This is normal.

Leaking

• Are the fill hoses tight?

• Are the fill hose gaskets properly seated? Check both
ends of each hose. See "Connect the Inlet Hoses" in the

Installation Instructions.

• Is the drain hose properly installed? The drain hose should
be secured to the drainpipe or laundry tub. See "Secure the

Drain Hose" in the Installation Instructions.

• Is the sink or drain clogged? Sink and drainpipe must be
able to carry away 17 gal. (64 L) of water per minute. If sink or

drainpipe is clogged or slow, water can back up out of
drainpipe or sink. Check household plumbing (laundry tubs,

faucets, drainpipe, water pipes) for leaks.

• Is water splashing off the tub ring? Center the tub before
starting the washer.

• Is water splashing off the load? Evenly distribute the load in
the washer basket and make sure the height of the load does

not exceed the top row of basket holes. The fill or spray
rinses can splash off the load.

• Is the washer properly installed? The washer must be level.
The front feet should be properly installed and the nuts

tightened. Reset the rear leveling legs. See "Level the
Washer" in the Installation Instructions.

• Did you follow the manufacturer's directions when adding

detergent and fabric softener to the dispensers (on some
models)? Measure detergent and fabric softener. Slowly pour

into the dispensers. Wipe up all spills. Dilute fabric softener in
the fabric softener dispenser.

• Did you put powdered or liquid color-safe bleach into the
liquid chlorine bleach dispenser (on some models)? Add

powdered or liquid color-safe bleach directly to the washer
basket. Do not use the chlorine bleach dispenser for color-
safe bleach.

• Is the fabric softener dispenser clogged? Clean the fabric
softener dispenser. See "Washer Care" for details.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.

Do not use an extension cord,
Failure to follow these instructions can result in death,

fire, or electrical shock.

Washer won't run, fill, rinse or agitate; washer stops

• Is the power cord plugged into a grounded 3 prong
outlet? Plug power cord into a grounded 3 prong outlet.

• Are you using an extension cord? Do not use an extension
cord.

• Is the indicator on the Cycle control knob properly lined
up with a cycle? Turn the Cycle control knob to the right

slightly and pull to start.

• Are the water inlet valve screens clogged? Turn off the
water and remove inlet hoses from the washer. Remove any
accumulated film or particles. Reinstall hoses, turn on water
and check for leaks.

• Are both the hot and cold water faucets turned on? Turn
on the water.

Is the water inlet hose kinked? Straighten the hoses.
Does the water level seem too low, or does the washer

appear to not fill completely? The top of the agitator is
much higher than the highest water level. This is normal and
necessary for clothes to move freely.

Has a fuse blown, or has a circuit breaker tripped?

Replace the fuse, or reset the circuit breaker. If the problem
continues, call an electrician.

Is the washer in a normal pause in the cycle? The washer
pauses for about 2 minutes during certain cycles. Allow the

cycle to continue. Some cycles feature periods of agitation
and soak.

Is the washer overloaded? Wash smaller loads.
Is the lid open? The lid must be closed during operation.

Washer will not agitate or spin with the lid open.

Washer continues to fill or drain, cycle seems stuck

• Is the top of drain hose lower than the control knobs on
washer? The top of the drain hose must be at least 39"

(99 cm) above the floor. See "Drain System" in the Installation
Instructions.

Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe? The drain hose should be loose yet

fit securely. Do not seal the drain hose with tape. The hose
needs an air gap. See "Secure the Drain Hose" in the

Installation Instructions.

Washer won't drain or spin, water remains in washer

• Is the drain hose clogged, or the end of the drain hose

more than 96" (244 cm) above the floor? See "Drain

System" in the Installation Instructions.

• Is the lid open? The lid must be closed during operation.

Washer will not agitate or spin with the lid open.

• Is there excessive sudsing? Always measure detergent.

Follow manufacturer's directions. If you have very soft water,
you might need to use less detergent.

Wash/Rinse temperature

• Are the hot and cold water inlet hoses reversed? See

"Connect the Inlet Hoses" in the Installation Instructions.

• Are you washing many loads? As your frequency of loads

washed increases, the water temperature may decrease for
hot and warm temperatures. This is normal.

• Did you select a Warm/Warm temperature setting? On

models without AUTO TEMPERATURE CONTROL (ATC) that
do have a Warm/Warm temperature selection, the warm wash

will be followed by an energy saving cold rinse followed by
warm spray rinses. This saves energy while providing the

same rinse performance.

• Do you have an ENERGY STAR washer? The wash water

temperatures may feel cooler to you than those of your
previous washer. This is normal.

Residue or lint on load

• Did you sort properly? Sort lint givers (towels, chenille) from
lint takers (corduroy, synthetics). Also sort by color.

• Did you overload the washer? The wash load must be
balanced and not overloaded. Clothes should move freely.
Lint or powdered detergent can be trapped in the load if
overloaded. Wash smaller loads.

• Did you select the correct water level? The water level
should be correct for the load size. The load should be under
water.

• Did you use enough detergent? Follow manufacturer's
directions. Use enough detergent to hold the lint in the water.

• Did you line dry your clothing? If so, you can expect some
lint on the clothing. The air movement and tumbling of a dryer
removes lint from the load.

• Was paper or tissue left in the pockets?

• Is your water colder than 60°F (15.6°C)? Wash water colder
than 60°F (15.6°C) may not completely dissolve the

detergent.

• Did you use the proper cycle time and agitation speed for
the load? Reducing wash time (duration) and agitation speed
are ways to reduce lint.

Load is wrinkled, twisted or tangled

• Did you unload the washer promptly? Unload the washer
as soon as it stops.

• Did you use the right cycle for the load being washed?
Use cycles with shorter wash times and low wash and spin

speeds (if available) to reduce wrinkling, tangling and
twisting.

• Did you overload the washer? The wash load must be
balanced and not overloaded. Loads should move freely

during washing to reduce wrinkling, tangling and twisting.

• Was the wash water warm enough to relax wrinkles? If
safe for the load, use warm or hot wash water. Use cold rinse

water.
Are the hot and cold water hoses reversed? Check to be

sure the hot and cold water hoses are connected to the right
faucets. A hot rinse followed by spin will cause wrinkling. See

"Connect the Inlet Hoses" in the Installation Instructions.

• Did you wrap items around the agitator? Drop items
loosely into the washer. Do not wrap items around the

agitator.

Load too wet

• Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed (if available).

• Did you wash an extra large load? A large unbalanced load
could result in a reduced spin speed and wet clothes at the

end of the cycle. Evenly distribute the load and make sure the
height of the load does not exceed the top row of basket

holes.

Stains,gray whites, dingy colors

Garments damaged

• Did you properly sort the load? Dye transfer can occur
when mixing whites and colors in a load. Sort dark clothes

from whites and lights.

• Was the wash temperature too low? Use hot or warm
washes if safe for the load. Make sure your hot water system

is adequate to provide a hot water wash.

• Did you use enough detergent, or do you have hard

water? Use more detergent for washing heavy soils in cold or

hard water.
Are the hot and cold water hoses reversed? Check to be

sure the hot and cold water hoses are connected to the right
faucets. See "Connect the Inlet Hoses" in the Installation
Instructions.

Did you follow the manufacturer's directions when adding
detergent and fabric softener? Measure detergent and

fabric softener. Use enough detergent to remove soil and hold
it in suspension. Dilute fabric softener and add to the rinse

portion of a cycle only. Do not drip fabric softener onto
clothes.

• Is there above average iron (rust) in water? You may need
to install an iron filter.

PROTECTION AGREEMENTS

Master Protection Agreements

Congratulations on making a smart purchase. Your new
Kenmore ®product is designed and manufactured for years of

dependable operation. But like all products, it may require
preventive maintenance or repair from time to time. That's when

having a Master Protection Agreement can save you money and
aggravation.

Purchase a Master Protection Agreement now and protect
yourself from unexpected hassle and expense.

• Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, snap or hook fasteners before

washing to prevent snagging and tearing of load.

• Were strings and sashes tied to prevent tangling? Straps
and strings can easily become entangled in the load, causing

strain on seams and tearing.

• Were items damaged before washing? Mend rips and
broken threads in seams before washing.

• Did you overload the washer? The wash load must be
balanced and not overloaded. Loads should move freely

during washing.

• Did you add chlorine bleach properly? Do not pour chlorine
bleach directly onto load. Wipe up bleach spills. Undiluted

bleach will damage fabrics. Do not place load items on top of
the bleach dispenser when loading and unloading the washer

(on some models). Do not use more than than the
manufacturer's recommended amount for a full load.

• Did you follow the manufacturer's care label instructions?

Sears has over 12,000 professional repair specialists, who have
access to over 4.5 million quality parts and accessories. That's

the kind of professionalism you can count on to help prolong the
life of your new purchase for years to come. Purchase your

Master Protection Agreement today!

Some limitations and exclusions apply. For prices and
additional information, call 1-800-827-6655.

Sears Installation Service
For Sears professional installation of home appliances, garage

door openers, water heaters, and other major home items, in the
U.S.A. call 1-800-4-MY-HOME ®.

The Master Protection Agreement also helps extend the life of
your new product. Here's what's included inthe Agreement:

v' Expert service by our 12,000 professional repair specialists
v' Unlimited service and no charge for parts and labor on all

covered repairs

v' "No-lemon" guarantee - replacement of your covered

product if four or more product failures occur within twelve
months

v' Product replacement if your covered product can't be fixed
v' Annual Preventive Maintenance Check at your request - no

extra charge

v' Fast help by phone - phone support from a Sears technician

on products requiring in-home repair, plus convenient repair
scheduling

v' Power surge protection against electrical damage due to

power fluctuations

v' Rental reimbursement if repair of your covered product takes

longer than promised

Once you purchase the Agreement, a simple phone call is all that
it takes for you to schedule service. You can call anytime day or
night, or schedule a service appointment online.

10

Maintenance Agreements

Your purchase has added value because you can depend on
Sears HomeCentral ®for service. With over 2,400 Service

Technicians and more than a million parts and accessories, we
have the tools, parts, knowledge and skills to back our pledge:

We Service What We Sell.
Your Kenmore ®product is designed, manufactured and tested to

provide years of dependable operation. But like all products, it
may require service from time to time. The Sears Maintenance
Agreement offers you an outstanding service program, affordably

priced.

The Sears Maintenance Agreement

• Is your way to buy tomorrow's service at today's price

• Eliminates repair bills resulting from normal wear and tear

• Provides phone support from a Sears technician on products
requiring in-home repair

• Even if you don't need repairs, provides an annual Preventive
Maintenance Check, at your request, to ensure that your

product is in proper running condition.

Some limitations apply. For more information about Sears
Canada Maintenance Agreements, call 1-800-361-6665.