Kenmore 110.2513*410, 25132 Use & Care Manual
Use & Care Guide
Manual de uso y cuidado
Guide d’utilisation et d’entretien
English / Español / Français
Table of Contents / Índice / Table des matières......2
Models/Modelos/Modèles: 110.2513*410
Kenmore®
Designed to use only HE High Efficiency
detergents.
Diseñada para utilizar solamente
detergentes de alto rendimiento (HE).
Conçue pour l’utilisation de détergents
haute efficacité seulement (HE).
Top-Loading High Efficiency
Low-Water Washer
Lavadora de alto rendimiento y carga superior,
con nivel bajo de agua
Laveuse haute efficacité à faible consommation
d’eau avec chargement par le dessus
* = color number, número de color, numéro de couleur
P/N W10607445A
Sears Brands Management Corporation
Hoffman Estates, IL 60179 U.S.A.
www.kenmore.com
www.sears.com
Sears Canada Inc.
Toronto, Ontario, Canada M5B 2C3
www.sears.ca
Table of Contents
Índice Table des matières
WASHER SAFETY ............................. 3
WHAT’S NEW UNDER THE LID? ...4
CONTROL PANEL
AND FEATURES ................................5
CYCLE GUIDE ...................................7
USING YOUR WASHER ..................8
WASHER MAINTENANCE ............. 11
TROUBLESHOOTING .....................13
PROTECTION AGREEMENTS ....... 17
WARRANTY ..................................... 17
ASSISTANCE OR
SERVICE ........................... Back Cover
SEGURIDAD DE LA
LAVADORA ......................................18
¿QUÉ HAY DE NUEVO DEBAJO
DE LA TAPA? .....................................19
PANEL DE CONTROL
Y CARACTERÍSTICAS ....................20
GUIÁ DE CICLOS ............................21
USO DE SU LAVADORA ...............23
MANTENIMIENTO DE LA
LAVADORA ......................................26
SOLUCIÓN DE PROBLEMAS ........28
CONTRATOS DE PROTECCIÓN ..34
GARANTÍA .....................................34
AYUDA O SERVICIO
TÉCNICO ................... Contraportada
SÉCURITÉ DE LA LAVEUSE ............35
QUOI DE NEUF SOUS LE
COUVERCLE? ..................................36
TABLEAU DE COMMANDE ET
CARACTÉRISTIQUES ......................37
GUIDE DE PROGRAMMES ...........38
UTILISATION DE LA LAVEUSE ..... 40
ENTRETIEN DE LA LAVEUSE ......... 43
DÉPANNAGE ...................................45
CONTRATS DE PROTECTION .......51
GARANTIE ........................................51
ASSISTANCE OU
SERVICE ............... Couverture arrière
2
WASHER SAFETY
3
WHAT'S NEW UNDER THE LID?
Cleaning with Less Water
Washplate
Traditional agitator-style
washer
The most striking dierence in your new washer is the low-water
washplate wash system. The washer automatically adjusts the
water level to the load size—no water level selector is needed.
Washer with low-water
washplate wash system
Automatic Load Size Sensing
Once you start the cycle, the lid will lock, and the washer will
begin the sensing process to determine the correct water level
for the load. This may take several minutes before water is
added. You will nd a step-by-step description in the “Cycle
Status Lights” section.
Initially the basket will start to spin prior to adding water, this is
part of the sensing process and is normal. This low-water wash
method uses less water and energy compared to a traditional
agitator-style washer.
Choosing the Right Detergent
Use only High Eciency detergents. The package will be
marked “HE” or “High Eciency.” Low-water washing creates
excessive sudsing with a regular non-HE detergent. Using regular
detergent will likely result in longer cycle times and reduced
rinsing performance. It may also result in component failures
and noticeable mold or mildew. HE detergents are made to
produce the right amount of suds for the best performance.
Follow the manufacturer’s instructions to determine the amount
of detergent to use.
For best performance, it is recommended to load items in loose
heaps evenly around the washplate.
As the washer dampens and moves the load, the level of the
items will settle in the basket. This is normal, and does not
indicate that more items should be added.
IMPORTANT: You will not see a washer basket full of water
as with your past agitator-style washer. It is normal for some
of the load to be above the water line.
Use only High Efficiency (HE) detergent.
Improved Cleaning
Low-water cleaning means concentrated cleaning. Rather
than diluting detergent as done in an agitator-style washer,
this washer delivers the detergent directly to the soils. This low
water wash also allows the clothing to move in a more eective
way to remove soils.
Normal Sounds You Can Expect
At dierent stages of the wash cycle, you may hear sounds and
noises that are dierent from those of your previous washer. For
example, you may hear a clicking and hum at the beginning
of the cycle, as the lid lock goes through a self-test. There
will be dierent kinds of humming and whirring sounds as the
washplate moves the load and as basket is decelerating to stop.
And sometimes, you may hear nothing at all, as the washer
determines the correct water level for your load or allows time
for clothes to soak.
4
CONTROL PANEL AND FEATURES
1
2 2
3
WASH TEMP
1
Wash Temp senses and maintains uniform water temperatures
by regulating incoming hot and cold water.
Select a wash temperature based on the type of fabric and
soils being washed. For best results and following the garment
label instructions, use the warmest wash water safe for your
fabric.
• On some models and cycles, warm and hot water may be
cooler than your previous washer.
• Even in a cool and cold water wash, some warm water
may be added to the washer to maintain a minimum
temperature.
CYCLE OPTIONS
2
The following options may be added to most cycles.
See “Cycle Guide” for additional details.
RINSE
This option can be used to automatically add a second
rinse to most cycles.
FABRIC SOFTENER
This option must be set to “On” if using fabric softener
during a cycle. It ensures that fabric softener is added
at the correct time in the rinse for even distribution.
STAINBOOST
This option provides enhanced cleaning action for tough
stains. It will add additional spin and soak time to
the cycle.
WASH CYCLE KNOB
3
Use the Wash Cycle knob to select available cycles on your
washer. Turn the knob to select a cycle for your laundry load.
See “Cycle Guide” for detailed descriptions.
START/PAUSE/UNLOCK LID
4
Press to start the selected cycle; press again to pause the
cycle and unlock the lid.
Press and hold 3 seconds to cancel a cycle and drain the
water from the washer.
NOTE: If the washer is spinning, it may take several minutes
to unlock the lid.
5
CYCLE STATUS LIGHTS
5
The Cycle Status Lights show the progress of a cycle. At each
stage of the process, you may notice sounds or pauses that
are dierent from traditional washers.
4
SENSING
When the START/PAUSE/Unlock Lid is pressed, the washer
will rst perform a self-test on the lid lock mechanism. You
will hear a click, the basket will make a slight turn, and the
lid will unlock briey before locking again.
Once the lid has locked the second time, the washer
will use short, slow spins to estimate the load size. These
sensing spins may take 2 to 3 minutes before water is
added to the load and you may hear the hum of these
spins. If the sensing light is on, then washer is working
properly. You will hear the motor turn the basket in short
pulses to thoroughly wet the load. The washer will then
move the load briey, pause to allow water to soak in
to the load, and resume adding water. This process may
repeat until the correct amount of water has been added
for the load. You may also hear water owing through the
dispenser, adding detergent to the load.
NOTE: Avoid opening the lid during sensing. The sensing
process will start over when the washer is restarted. The
sensing light may also come on during the Soak and Wash
portions of the cycle. This is normal.
WASH
You will hear the motor and washplate moving the load.
Unlike traditional washers, the load is not covered with
water. Low-water cleaning means concentrated cleaning.
Rather than diluting detergent as done in an agitator-style
washer, this washer delivers the detergent directly to the
soils. The motor sounds may change at dierent stages in
the cycle.
RINSE
You will hear sounds similar to the wash cycle as the
washer rinses and moves the load. You may hear the
motor turning on briey (short hum) to move the basket
while lling. When Fabric Softener-On option is selected,
additional water is added to the rinse to improve fabric
softener distribution.
5
SPIN
The washer spins the load at increasing speeds for proper
water removal, based on the selected cycle and spin speed.
COMPLETE
Once the cycle is complete, this light will come on.
Remove the load promptly for best results.
LID LOCKED
To allow for proper load sensing and spinning, the lid will lock
and the Lid Locked light will turn on. This light indicates that
the lid is locked and cannot be opened.
If you need to open the lid, press START/
PAUSE/Unlock Lid. The lid will unlock once
the washer movement has stopped. This may
take several minutes if the load was spinning
at high speed. Press START/PAUSE/Unlock
Lid again to resume the cycle.
NOTE: If you hold the button for 3 seconds, the cycle will
cancel and the water will drain.
6
CYCLE GUIDE
For best fabric care, choose the cycle that best ts the load being washed. Recommended settings for best performance
are shown in Bold. Not all settings and options are available on each cycle.
Items to wash: Cycle: Wash
Temp*:
Casual and mixed
loads, jeans, towels,
sturdy fabrics
Heavily soiled
fabrics
Large items such
as sheets, sleeping
bags, small
comforters, jackets,
small washable rugs
Sturdy fabrics,
colorfast items,
towels, sheets, jeans
Cottons, linens, and
mixed item loads
No-iron fabrics,
cottons, perm press,
linens, synthetics
Machine-wash silks,
lingerie, washable
wools
Lightly soiled fabrics Express Hot
Swimsuits and items
requiring rinsing
without detergent
Hand-wash items or
dripping wet items
No clothes in washer Clean Washer Hot High Use this cycle every 30 washes to keep the inside of your
Heavily soiled
fabrics
NOTE: If you are using fabric softener, be sure to select Fabric Softener-On option.
*All rinses are cold.
Deep Wash Hot
Whites Hot
Bulky/Bedding Hot
Heavy Duty Hot
Normal Hot
Casual Hot
Delicates Hot
Rinse &
Spin
Drain &
Spin
Soak Hot
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Warm
Cool Lights
Cool Darks
Cold
Cold Rinse Only High Combines a rinse and spin for loads requiring an additional
N/A High This cycle uses a spin to shorten drying times for heavy
Warm
Cool Lights
Cool Darks
Cold
Spin
Cycle Details:
Speed:
High Provides additional water and alternating wash action for
High Use this cycle for heavily soiled white fabrics.
Low Use this cycle to wash large items such as jackets and small
High Use this cycle for normally soiled or sturdy fabrics.
High Use this cycle for normally soiled cottons and mixed fabric
Low Use this cycle to wash loads of no-iron fabrics such as sport
Low Use this cycle to wash lightly soiled items indicating “Machine
High Use this cycle to quickly clean a small number of lightly
No Spin Use this cycle to soak small spots of set in stains on fabrics.
heavily soiled mixed loads. Water-level sensing process may
take longer for some items than for others because they will
absorb more water than other fabric types.
comforters. The washer will ll with enough water to wet
down the load before the wash portion of the cycle begins,
and uses a higher water level than other cycles.
loads.
shirts, blouses, casual business clothes, permanent press, and
blends.
Washable Silks” or “Gentle” cycle on the care label. Place
small items in mesh garment bags before washing.
soiled items.
rinse cycle or to complete a load after power interruption.
Also use for loads that require rinsing only.
fabrics or special-care items washed by hand. Use this cycle
to drain washer after canceling a cycle or completing a cycle
after a power failure.
washer fresh and clean. This cycle uses a higher water level.
Use with liquid chlorine bleach to thoroughly clean the inside
of your washer. This cycle should not be interrupted. See
“Washer Care.”
IMPORTANT: Do not place garments or other items in the
washer during the Clean Washer cycle. Use this cycle with an
empty wash tub.
The washer will use intermittent agitation and soaking. After
time has expired, water will drain, but the washer will not
spin. Cycle is complete.
7
USING YOUR WASHER
1. Sort and prepare your laundry
• Empty pockets. Loose change, buttons, or any small object
can pass under the washplate and become trapped, causing
unexpected sounds.
• Sort items by recommended cycle, water temperature,
and colorfastness.
• Separate heavily soiled items from lightly soiled.
• Separate delicate items from sturdy fabrics.
• Do not dry items if stains remain after washing, because
heat can set stains into fabric.
• Treat stains promptly.
• Close zippers, fasten hooks, tie strings and sashes, and
remove non-washable trim and ornaments.
• Mend rips and tears to avoid further damage to items
during washing.
Helpful Tips:
• When washing water-proof or water-resistant items, load
evenly. See “Cycle Guide” for tips and more information
on using the Bulky/Bedding cycle.
• Use mesh garment bags to help avoid tangling when
washing delicate or small items.
• Turn knits inside out to avoid pilling. Separate lint-takers
from lint-givers. Synthetics, knits, and corduroy fabrics will
pick up lint from towels, rugs, and chenille fabrics.
Always read and follow fabric care label instructions to avoid
damage to your items.
2. Add laundry products
Add a measured amount of HE detergent or
single-dose laundry packet into the basket.
If using Oxi-type boosters, color-safe
bleach, or fabric softener crystals, add
to the bottom of the washer basket
before adding clothes.
IMPORTANT: Use only High Eciency detergents. The package
will be marked “HE” or “High Eciency.” Low-water washing
creates excessive sudsing with a regular non-HE detergent.
Using regular detergent will likely result in longer cycle
times and reduced rinsing performance. It may also result
in component failures and noticeable mold or mildew. HE
detergents are made to produce the right amount of suds for
the best performance.
NOTE: Follow the manufacturer’s instructions to determine the
amount of laundry products to use.
8
3. Load laundry into washer
5. Add fabric softener
For best performance, load items in loose
heaps evenly around the washplate. Try
mixing dierent sized items to reduce
tangling.
IMPORTANT: Items need to move freely.
Tightly packed items can lead to poor
cleaning performance, and may increase
wrinkling and tangling.
4. Add liquid chlorine bleach to dispenser
Liquid
Chlorine Bleach
Do not overll, dilute, or use more than 1 cup (250 mL). Do not
use color-safe bleach or Oxi products in the same cycle with
liquid chlorine bleach.
To dispense fabric softener in the rinse
cycle, this washer has been designed to
allow the use of the Downy Ball®†
dispenser. Pour a measured amount of Downy® liquid fabric
softener into the Downy Ball® dispenser, pull the ring tightly to
seal it, and place on top of load. Always follow manufacturer’s
directions for correct amount of fabric softener based on your
load size. Then select Fabric Softener-On option. The Downy Ball®
dispenser will automatically release the fabric softener during the
rinse cycle. For questions on using the Downy Ball® dispenser call
1-800-688-7638 or visit www.downy.com.
IMPORTANT: Fabric Softener option must be selected to “On” to
ensure proper distribution at correct time in cycle. Do not overll
or dilute.
Adding Liquid Fabric Softener Manually to Wash Load
During the nal rinse, wait until the washer has completed lling,
press the START/PAUSE/Unlock Lid button to pause the washer.
Lift the lid and add the measured recommended amount of liquid
fabric softener. Do not use more than the recommended amount.
Close the lid and press the START/PAUSE/Unlock Lid button again
to start the washer.
6. Select cycle
Turn cycle knob to choose your wash cycle.
†®Downy and Downy Ball are registered trademark of The Proctor & Gamble Company.
9
7. Select wash temperature
Once you select a cycle, select the wash temperature by turning
the Wash Temp knob to the desired setting.
Always read and follow fabric care label instructions to avoid
damage to your items.
Wash Temp Suggested Fabrics
Hot
Some cold water is added to save
energy. This will be cooler than
your hot water heater setting.
Warm
Some cold water will be added, so
this will be cooler than what your
previous washer provided.
Whites and pastels
Durable items
Heavy soils
Bright colors
Moderate to light soils
8. Select cycle options, if desired
If you would like to add Two Rinses and/or use the
STAINBOOST option, turn the knob for that feature.
The STAINBOOST option provides enhanced cleaning
action for tough stains. It will add additional agitation
and soak time to the cycle.
9. Press START/Pause/Unlock Lid
to begin wash cycle
Cool Lights
Warm water is added to assist in
soil removal and to help dissolve
detergents.
Cool Darks
Warm water is added to assist in
soil removal and to help dissolve
detergents.
Cold
Warm water is added to assist in
soil removal and to help dissolve
detergents.
Colors that bleed
or fade
Light soils
Dark colors that bleed
or fade
Light soils
Dark colors that
bleed or fade
Light soils
Press the START/PAUSE/Unlock Lid button to start the wash
cycle. When the cycle has nished, the COMPLETE indicator
will light. Promptly remove items after cycle has completed
to avoid odor, reduce wrinkling, and rusting of metal hooks,
zippers, and snaps.
Unlocking the lid to add items
If you need to open the lid to add 1 or 2 missed items:
Press START/PAUSE/Unlock Lid; the lid will unlock once the
washer movement has stopped. This may take several minutes
if the load was spinning at high speed. Then close lid and press
START/PAUSE/Unlock Lid again to restart the cycle.
If lid is left open for more than 10 minutes, the water will pump
out automatically.
10
WASHER MAINTENANCE
WATER INLET HOSES
Replace inlet hoses after 5 years of use to reduce the risk
of hose failure. Periodically inspect and replace inlet hoses
if bulges, kinks, cuts, wear, or leaks are found.
When replacing your inlet hoses, mark the date of
replacement on the label with a permanent marker.
NOTE: This washer does not include inlet hoses. See the
“Installation Instructions” for more information.
WASHER CARE
Recommendations to Help Keep Your Washer Clean
and Performing at its Best
1. Always use High Eciency (HE) detergents and follow the
HE detergent manufacturer’s instructions regarding the
amount of HE detergent to use. Never use more than the
recommended amount because that may increase the rate
at which detergent and soil residue accumulate inside your
washer, which in turn may result in undesirable odor.
2. Use warm and hot wash water settings sometimes (not
exclusively cold water washes), because they do a better
job of controlling the rate at which soils and detergent
accumulate.
3. Always leave the washer lid open between uses to help dry
out the washer and prevent the buildup of odor-causing
residue.
Cleaning Your Top Loading Washer
Read these instructions completely before beginning the
routine cleaning processes recommended below. This Washer
Maintenance Procedure should be performed, at a minimum,
once per month or every 30 wash cycles, whichever occurs
sooner, to control the rate at which soils and detergent may
otherwise accumulate in your washer.
Cleaning the Inside of the Washer
To keep your washer odor-free, follow the usage instructions
provided above, and use this recommended monthly cleaning
procedure:
Clean Washer Cycle
This washer has a special cycle that uses higher water volumes
in combination with liquid chlorine bleach to clean the inside
of the washer.
Begin procedure
1. Chlorine Bleach Procedure:
a. Open the washer lid and remove any clothing or items.
b. Add 1 cup (236 mL) of liquid chlorine bleach to the
bleach compartment.
NOTE: Use of more liquid chlorine bleach than is
recommended above could cause washer damage
over time.
c. Close the washer lid.
d. Do not add any detergent or other chemical to the
washer when following this procedure.
e. Select the CLEAN WASHER cycle.
f. Press the
cycle. The Clean Washer Cycle Operation is described
below.
START/Pause/Unlock
Lid button to begin the
WASHER CARE (cont.)
NOTE: For best results, do not interrupt cycle. If cycle
must be interrupted, press POWER/CANCEL. (For models
with no POWER/CANCEL button, press and hold START/
Pause/Unlock Lid for three seconds). After the Clean
Washer cycle has stopped, run a RINSE/SPIN cycle to rinse
cleaner from washer.
Description of Clean Washer Cycle Operation:
1. This cycle will ll to a water level higher than in normal
wash cycles to provide rinsing at a level above the water
line for normal wash cycle.
2. During this cycle, there will be some agitation and spinning
to increase the removal of soils.
After this cycle is complete, leave the lid open to allow
for better ventilation and drying of the washer interior.
Cleaning the Dispensers
After a period of using your washer, you may nd some
residue buildup in the washer’s dispensers. To remove residue
from the dispensers, wipe them with a damp cloth and towel
dry. Do not attempt to remove the dispensers or trim for
cleaning. The dispensers and trim are not removable. If your
model has a dispenser drawer, however, remove the drawer
and clean it before or after you run the Clean Washer cycle.
Use an all-purpose surface cleaner, if needed.
Cleaning the Outside of the Washer
Use a soft, damp cloth or sponge to wipe away any spills.
Use only mild soaps or cleaners when cleaning external
washer surfaces.
IMPORTANT: To avoid damaging the washer’s nish, do not
use abrasive products.
NON-USE AND VACATION CARE
Operate your washer only when you are home. If moving,
or not using your washer for a period of time, follow these
steps:
1. Unplug or disconnect power to washer.
2. Turn o water supply to washer, to avoid ooding due
to water pressure surge.
WINTER STORAGE CARE
IMPORTANT: To avoid damage, install and store washer
where it will not freeze. Because some water may stay in
hoses, freezing can damage washer. If storing or moving
during freezing weather, winterize your washer.
To winterize washer:
1. Shut o both water faucets; disconnect and drain water
inlet hoses.
2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run
washer on RINSE & SPIN cycle for about 30 seconds to
mix antifreeze and remaining water.
3. Unplug washer or disconnect power.
11
TRANSPORTING YOUR WASHER
REINSTALLING/USING WASHER AGAIN
1. Shut o both water faucets. Disconnect and drain water
inlet hoses.
2. If washer will be moved during freezing weather, follow
WINTER STORAGE CARE directions before moving.
3. Disconnect drain hose from drain system and drain any
remaining water into a pan or bucket. Disconnect drain
hose from back of washer.
4. Unplug power cord.
5. Place inlet hoses and drain hose inside washer basket.
6. Drape power cord over edge and into washer basket.
7. Place packing tray from original shipping materials
back inside washer. If you do not have packing tray,
place heavy blankets or towels into basket opening.
Close lid and place tape over lid and down front of
washer. Keep lid taped until washer is placed in
new location. Transport washer in upright position.
Transport washer in upright position.
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to Installation Instructions to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water inlet hoses.
Turn on both water faucets.
2. Plug in washer or reconnect power.
3. Run washer through BULKY/BEDDING cycle to clean
washer and remove antifreeze, if used. Use only HE
High Eciency detergent. Use 1/2 the manufacturer’s
recommended amount for a medium-size load.
12
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Vibration or Off-Balance
Check the following for
proper installation or
see “Using Your
Washer” section.
Noises
Clicking or metallic noises Objects caught in washer drain
Gurgling or humming Washer may be draining water. It is normal to hear the pump making a continuous humming
Humming Load sensing may be occuring. You may hear the hum of the sensing spins after you have started
Whirring Basket deceleration may be
Water Leaks
Check the following for
proper installation:
Washer not performing as expected
Not enough water
in washer
Washer won’t run or ll,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to ll
appropriately)
Feet may not be in contact with the
oor and locked.
Washer may not be level. Check oor for exing or sagging. If ooring is uneven, a 3/4"
Load could be unbalanced. Load items in loose heaps evenly around the washplate. Adding
system.
occurring.
Washer not level. Water may splash o basket if washer is not level. Check that
Fill hoses not attached tightly. Tighten ll-hose connection.
Fill hose washers. Make sure all four ll hose at washers are properly seated.
Drain hose connection. Pull drain hose from washer cabinet and properly secure it to
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended. Unbalanced loading can cause basket to be out of alignment
Load not completely covered
in water.
Check for proper water supply. Both hoses must be attached and have water owing to
Front and rear feet must be in rm contact with oor, and
washer must be level to operate properly. See “Installation
Instructions”.
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
wet items to washer or adding more water to basket could
unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Bulky/Bedding cycle for oversized, non-absorbent items such
as small comforters or poly-lled jackets.
See “Cycle Guide” and “Using Your Washer” in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins could
fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
sound with periodic gurgling or surging as nal amounts of water
are removed during the Drain & Spin cycles.
the washer. This is normal.
You may hear the whirring sound of the basket decelerating.
This is normal.
load is not unbalanced or tightly packed.
drainpipe or laundry tub.
Do not place tape over drain opening.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
and cause water to splash o tub. See “Using Your Washer”
for loading instructions.
This is normal operation for an HE low-water washer. The load will
not be completely underwater. The washer senses load sizes and
adds correct amount of water for optimal cleaning. See “What’s
New under the Lid.”
IMPORTANT: Do not add more water to washer.
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
13
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer won’t run or ll,
washer stops working,
or wash light remains
on (indicating that the
washer was unable to ll
appropriately) (cont.)
Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
Check proper electrical supply. Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Normal washer operation. Lid must be closed for washer to run.
Washer will pause during certain phases of cycle.
Do not interrupt cycle.
Washer may be stopped to reduce suds.
Washer may be tightly packed. Remove several items, rearrange load evenly in basket, and add
Not using HE detergent or using too
much HE detergent.
Small items may have been caught
in pump or between basket and tub,
which can slow draining.
Used a cycle with a low spin speed. Cycles with lower spin speeds remove less water than cycles
The washer may be tightly packed
or unbalanced.
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
detergent. Close lid and press START/PAUSE/Unlock Lid.
Do not add more than 1 or 2 additional items after cycle
has started.
Do not add more water to the washer.
Only use HE detergent. Suds from regular detergents can
slow or stop the washer. Always measure detergent and follow
detergent directions based on your load requirements.
To remove suds, cancel cycle. Select Rinse & Spin. Press START/
PAUSE/Unlock Lid. Do not add more detergent.
Empty pockets and use garment bags for small items.
with high spin speeds. Use the recommended cycle/spin speed
for your item. To remove extra water in the load, select
Drain/Spin. Load may need to be rearranged to allow even
distribution of the load in the basket.
Tightly packed or unbalanced loads may not allow the washer
to spin correctly, leaving the load wetter than normal. Evenly
arrange the wet load for balanced spinning. Select the Drain &
Spin cycle to remove excess water. See “Using Your Washer” for
loading recommendations.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the oor. Remove any clogs from drain hose.
14
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet, or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
(cont.)
Dry spots on load
after cycle
Incorrect or wrong
wash or rinse
temperatures
Load not rinsed Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Sand, pet hair, lint,
etc. on load after
washing
Load is tangling Washer not loaded as recommended. See “Using Your Washer” section.
Not cleaning or
removing stains
Too much detergent causing suds to
slow or stop draining and spinning.
High speed spins extract more
moisture than traditional top-load
washers.
Check for proper water supply. Make sure hot and cold inlet hoses are not reversed.
Not using HE detergent or using too
much HE detergent.
Washer not loaded as recommended. The washer is less ecient at rinsing when load is tightly packed.
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Added more water to washer. Washer senses load size and adds correct amount of water. This
Washer not loaded as recommended. Washer is less ecient at cleaning when load is tightly packed.
Washer not loaded as recommended. Add only 1 or 2 items after washer has started.
Use only HE detergent. Always measure and follow detergent
directions for your load. To remove extra suds, select Rinse & Spin.
Do not add detergent.
The high spin speeds combined with air ow during the nal spin
can cause items near the top of the load to develop dry spots
during the nal spin. This is normal.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water owing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Both hoses must be attached and have water owing to the inlet
valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based
on load size and soil level.
Load items in loose heaps evenly around the washplate. The
washer will not rinse well if tightly packed. Load with dry items
only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 items after washer has started.
Add a Two Rinses to the selected cycle.
Select a cycle with a slower wash action and spin speed; however,
items will be wetter than those using a higher speed spin. See the
“Cycle Guide” to match your load with the best cycle.
Load items in loose heaps evenly around the washplate.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of items being washed.
is normal and necessary for clothes to move. It is normal for the
wash load to be not completely covered in water. Added water
lifts the laundry o the washplate, resulting in less eective
cleaning.
Load items in loose heaps evenly around the washplate. Load with
dry items only.
15
TROUBLESHOOTING
First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience Possible Causes Solution
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
Incorrect dispenser
operation
Fabric damage Sharp items were in pockets during
Odors Clean Washer maintenance not done
Lid locked light is
ashing
Single-dose laundry
packet not dissolving
16
Adding detergent on top of load. Add detergent, oxi products and color-safe bleach to the bottom
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric
type.
Not using dispenser. Use dispenser to avoid chlorine bleach staining.
Not washing like colors together. Wash like colors together and remove promptly after the cycle is
Not selecting Fabric Softener-On. Always select “On”, when selecting Fabric Softener option. Cycles
Clogged dispenser. Use only liquid chlorine bleach in the bleach dispenser.
wash cycle.
Strings and straps could have tangled. Tie all strings and straps before starting wash load.
Items may have been damaged
before washing.
Fabric damage can occur if washer
is tightly packed.
Liquid chlorine bleach may have been
added incorrectly.
Garment care instructions may not
have been followed.
as recommended.
Using wrong or too much detergent. Use only HE detergent. Be sure to measure correctly. Always follow
The lid is not closed. Close the lid. The washer will not start or ll with the lid open.
A cycle was stopped or paused using
the Start/Pause button.
Adding laundry packet incorrectly. Be sure laundry packet is added to washer basket before
of the basket before adding the load items.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer’s directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash temperature
to improve cleaning.
Use Heavy Duty cycle for tough cleaning. See the “Cycle Guide” to
match your load with the best cycle.
Load dispenser before starting a cycle.
Do not add products directly onto load.
complete to avoid dye transfer.
that use spray rinsing will add additional water for proper fabric
softener dispensing when “On” is selected.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Mend rips and broken threads in seams before washing.
Load items in loose heaps evenly around the washplate. Load with
dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 items after washer is started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when loading
and unloading washer.
Always read and follow garment manufacturer’s care label
instructions. See the “Cycle Guide” to match your load with the
best cycle.
Run the Clean Washer with bleach cycle monthly. See “Washer
Care” in Washer Maintenance.
Unload washer as soon as cycle is complete.
the manufacturer’s directions.
See “Washer Care” section.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
adding clothes. Do not add packet to dispensers. Follow the
manufacturer’s instructions to avoid damage to your items.
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