Kenmore 11023102311 Owner’s Manual

Use & Care Guide Manual de uso y cuidado

Guide d'Utilisation et d'Entretien

English / Espa_ol / Fran_ais

Table of Contents / indice / Table des mati_res ......2

ModeJs/ModeJos/Mod_Jes: 23102 _

ing _®sher

ca a

............®reuse

¢: _ color number, nOmero de color, le num6ro de la couleur

P/N W10607390A Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A. www.kenmore.com www.sears.com

Sears Canada Inc. Toronto, Ontario, Canada MSB 2C3

www.sears.ca

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Table of Contents

indice

Table des mati_res

WASHER SAFETY ............................. 3

WHAT'S NEW UNDER THE LID?...4 CONTROL PANEL

AND FEATURES ................................ 5

CYCLE GUIDE ................................... 7

USING YOUR WASHER .................. 8

WASHER MAINTENANCE ............. 11

TROU BLESHOOTI NG ..................... 13

PROTECTION AGREEMENTS ....... 17

WARRANTY ..................................... 17

ASSISTANCE OR

SERVICE ........................... Back Cover

SEGURIDAD DE LA

LAVADORA ...................................... 18

_,QUIe HAY DE NUEVO DEBAJO

DE LA TAPA? ..................................... 19

PANEL DE CONTROL

Y CARACTER/STICAS .................... 20

GU[A DE CICLOS ........................... 22

USO DE SU LAVADORA ............... 23

MANTENIMIENTO DE LA

LAVADORA ...................................... 26

SOLUCION DE PROBLEMAS ........29

CONTRATOS DE PROTECCION ..34

GARANT/A ..................................... 34

AYUDA O SERVICIO

TleCNICO ................... Contraportada

SleCURITI_ DE LA LAVEUSE............ 35

QUOI DE NEUF SOUS

LE COUVERCLE? ............................. 36

TABLEAU DE COMMANDE ET

CARACTI_RISTIQUES ...................... 37

GUIDE DE PROGRAMMES ........... 39

UTILISATION DE LA LAVEUSE..... 40

ENTRETIEN DE LA LAVEUSE ......... 43

DI_PANNAGE ................................... 46

CONTRATS DE PROTECTION .......51

GARANTIE ........................................ 51

ASSISTANCE OU

SERVICE ............... Couverture arri_re

WASHER SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:

You can be killed or seriously injured if you don't immediately follow instructions.

You can be killed or seriously injured if you don't

follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

IMPORTANT SAFETY INSTRUCTIONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions,

including the following:

[] Read all instructions before using the washer. [] Do not wash articles that have been previously cleaned

in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive

substances as they give off vapors that could ignite or explode.

[] Do not add gasoline, dry-cleaning solvents, or other

flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or

explode.

[] Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS

EXPLOSIVE. Ifthe hot water system has not been used for such a period, before using the washing

machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release

any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during

this time.

SAVE THESE INSTRUCTIONS

Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used

near children.

Before the washer is removed from service or discarded,

remove the door or lid.

[] Do not reach into the washer if the drum, tub or agitator is

moving.

[] Do not install or store the washer where it will be exposed to

the weather.

[] Do not tamper with controls. [] Do not repair or replace any part of the washer or attempt any

servicing unless specifically recommended in this manual or in

published user-repair instructions that you understand and have the skills to carry out.

[] See "Electrical Requirements" located in the installation

instructions for grounding instructions.

State of California Proposition 65 Warnings: WARNING: This product contains one or more chemicals known to the State of California to cause cancer.

WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.

WHAT'S NEW UNDER THE LiD?

Your new washer will operate diff:erently than your past agitator-style washer.

Lid Lock

To allow for higher spin speeds, the lid will lock and the

Lid Locked light will turn on. When this light is lit, the lid

is locked and cannot be opened. When this light is blinking, the washer is paused. When this light is off:, the lid can be

opened. After a cycle is started, water will enter washer and then lock. If you need to open the lid to add a garment

after this point, you must press START/PAUSE/Unlock Lid and wait for the lid to unlock. The lid will only unlock after

washer movement has stopped. Depending on when in the cycle you try to pause, it may take several seconds to

several minutes for the lid to unlock. Press START/PAUSE/

Unlock Lid to resume the cycle.

IMPORTANT: * After the washer basket fills to the selected water level, the lid must be closed before the wash cycle can start.

If filling stops with the lid open, close lid and press START button.

* A Fabric Softener option must be selected to ensure fabric softener dispenses at the correct time.

Sensing

This washer will perform a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there

is an off-balance load.

Sounds

<]Jll

At diff:erent stages of the wash cycle, you may hear sounds and pauses that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the agitator tests for load balance or

moves the load. And, sometimes, you may hear nothing

at all as the washer allows time for clothes to soak.

CONTROL PANEL AND FEATURES

Medium Cool Warm Rinses w/SOFTENER

• g g g

Small o ®Large One e ® Two Rinses

E_"o. _ 1 oD°°p _f II II ! R.... { II I1_ i ........

Small _, Fill

Lead Size Wash Temp Rinse

LOAD SIZE

Select the setting most suitable for your load. Extra Small win add a low amount of water for smaller loads and Large or

Deep FiN win add the most amount of water for large or bulky loads. Items need to move freely. Tightly packing the load

can lead to poor cleaning performance, and may increase wrinkling and tangling.

WASH TEMP

Wash Temp senses and maintains uniform water temperatures

by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and foNowing the garment

label instructions, use the warmest wash water safe for your

fabric. " On some models and cycles, warm and hot water may be

cooler than your previous washer.

• Even in a cold and cool water wash, some warm water may be added to the washer to maintain

a minimum temperature. All rinses are cold.

Two One Rinse

Not allfeatures and options are available on allmodels.

Appearance may vary.

RINSE OPTIONS (on some models)

The following options may be added to most cycles.

ONE RINSE

Provides basic rinsing for any cycle.

TWO RINSES

This option can be used to automatJcaNy add a second rinse to most cycles.

ONE RINSE with Softener This option must be selected Jf using fabric softener

during a cycle. It ensures that fabric softener is added at the correct time Jn the rinse for even distribution.

TWO RINSES with Softener

This option turns on both the fabric softener and the Two Rinsesoptions,

WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. See "Cycle Guide" for detailed descriptions of cycles.

Normal

Regular

ii iii _flExp....

;_i:Casual

II)J °°"°°'°'

RinseISpin

D,oinISp_°

Clean Washer _ START

SENSlSGW,,S_ RINSES_INCOMPLETE_IDLOCKED CANCEL

CD CD CD CD CD CD .........

[ __ 1

O START/PAUSE/Unlock Lid button

Press to start the selected cycle; press again to pause the cycle and unlock the lid.

NOTE: If the washer is spinning, Jt may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle.

O CYCLESTATUSLIGHTS iNDiCATOR

SENSING WASH RINSE SPIN COMPLETE LID LOCKED

C2D C2D C2DC2D C2D C2_

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that are different from traditional washers.

SENSING

When the START/PAUSE/Unlock Lid button is pressed, the washer will fill to the selected water level. If the lid is

closed when the machine is done filling the lid will lock and the machine will begin operation.

If the lid is open when the water stops entering the machine, the cycle will not begin until the lid has been closed and the START/PAUSE/Unlock Lid button is pressed.

If the cycle has not been started within 10 minutes of the water filling the washer, the washer will pump out the water.

NOTE: Avoid opening lid during sensing phase. The sensing process will start over when the washer is restarted. The

sensing light may also come on during the Soak and Wash portions of the cycle. This is normal. To restart the washer

after the lid has been opened press start.

WASH

You will hear the agitator moving the load. The motor

sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

SPIN

The washer spins the load at increasing speeds for

proper water removal, based on the selected cycle

and spin speed.

COMPLETE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

LID LOCKED

To allow for higher spin speeds, the lid

will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked

and cannot be opened. When this light is

blinking, the washer is paused. When this light is off, the lid can be opened.

If you need to open the lid, press START/PAUSE/Unlock Lid. The lid will unlock once the washer movement has

stopped. This may take several minutes if the load was spinning at high speed. Press START/PAUSE/Unlock Lid

again to resume the cycle.

RINSE

You will hear sounds similar to the wash cycle as the

washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while

filling. Fabric softener will be added if the "with Softener" option was selected.

Some cycles use spray rinsing. After draining and spinning out wash water, the washer will continue to spin and spray

in rinse water for the entire rinse time.

CYCLE GUIDE

For best fabric care, choose the cycle that best fits the load being washed. Recommended settings for best performance are shown in Bold.

Not all cycles and options are available on all models.

Heavily soiled

fabrics

Sturdy fabrics, colorfast items, towels, sheets, jeans

Large items such as sheets, sleeping

bags, small

comforters, jackets,

small washable rugs

Large items such as sheets, small comforters, jackets

Cottons, linens, and

mixed garment

loads

Light soiled fabrics

No-iron fabrics, cottons, perm press,

linens, synthetics

Heavy Duty

Super

Heavy Duty

Regular

Bul ky/Sheets

Normal

Super

Normal Regular

Normal Express

Casual

Hot

Warm

Cool Cold

Hot

Warm

Cool

Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool

Cold

High

Low

Use this cycle for heavily soiled white fabrics.

Use this cycle for normally soiled or sturdy fabrics. Use this cycle for cleaning the interior of the washer. See "Washer

Care."

Use this cycle to wash large items such as jackets and small comforters. The washer will fill with enough water to wet down the load before the wash portion of the cycle begins, and uses a higher water level than other cycles.

Use this cycle for heavily soiled cottons and mixed fabric loads.

Use this cycle for normally soiled cottons and mixed fabric loads.

Use this cycle for lightly soiled fabrics.

Use this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and

blends.

Machine-wash silks,

lingerie, washable

WOOLS

Swimsuits and items

requiring rinsing without detergent

Hand-wash items or dripping wet items

No clothes in washer

NOTE: If you are using fabric softener, be sure to select one of the Rinse with Softener options. eAII rinses are cold.

Delicates

Rinse/

Spin

Drain/

Spin

Clean Washer

Hot

Warm

Cool

Cold Cold

N/A

Hat

Low

High

Use this cycle to wash lightly soiled garments indicating "Machine Washable Silks" or "Gentle" cycle on the care label. Place small items in mesh garment bags before washing.

Combines a rinse and spin for loads requiring an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only.

This cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle

to drain washer after canceling a cycle or completing a cycle after a power failure.

Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See

"Washer Care." iMPORTANT: Do not place garments or other items in the

washer during the CJean Washer cycle. Use this cycle with an empty wash tub.

USING YOUR WASHER

Fire Hazard

Never place items in the washer that are dampened with gasoline or other flammable fluids.

No washer can completely remove oil. Do not dry anything that has ever had any type of oil on

it (including cooking oils). Doing so can result in death, explosion, or fire.

Sort and prepare your laundry

* Empty pockets. Loose change, buttons, or any small obiect

can pass under the agitator and become trapped, causing unexpected sounds.

* Sort items by recommended cycle, water temperature,

and colorfastness.

* Separate heavily soiled items from lightly soiled.

Separate delicate items from sturdy fabrics. Do not dry garments if stains remain after washing, because

heat can set stains into fabric.

• Treat stains promptly. Close zippers, fasten hooks, tie strings and sashes, and remove

non-washable trim and ornaments. Mend rips and tears to avoid further damage to items

during washing.

Helpful Tips:

* When washing water-proof or water-resistant items, load

evenly.

* Use mesh garment bags to help avoid tangling when washing

delicate or small items.

* Turn knits inside out to avoid pilling. Separate lint=takers from

lint-givers. Synthetics, knJts_and corduroy fabrics wJJJpick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care labels instructions to avoid damage to your garments.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter.

Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

Add laundry products

Add a measured of amount of detergent or single-dose laundry packet into the basket.

If using OxJ-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.

NOTE: Follow the manufacturer's instructions to determine the amount of laundry products to use.

3. Load laundry into washer

Load garments in loose heaps evenly around basket wall. For best results, do

not pack the load tightly. Do not wrap large items such as sheets around the

agitator; load them in loose piles around the sides of the basket. Try mixing

different sized items to reduce tangling.

iMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning

and to reduce wrinkling and tangling.

4. Add liquid chlorine bleach

to dispenser

(on some models)

Pour a measured amount of liquid fabric softener into dispenser (on some models); always follow manufacturer's directions for correct amount of fabric softener based on

your load size. Dilute liquid fabric softener by filling the dispenser with warm

water until liquid reaches the underside of the rim. See max fill line arrows.

iMPORTANT: One Rinse with Softener or Two Rinses with Softener option must be selected to ensure proper distribution at correct

time in cycle. Adding Liquid Fabric Softener Manually to Wash Load

During the final rinse, wait until the washer has completed filling, press the START/PAUSE/Unlock Lid button to pause the washer. Lift

the lid and add the measured recommended amount of liquid fabric softener. Do not allow liquid fabric softener to spill, splash,

drip, or run into the basket or on load. Do not use more than the recommended amount. Close the lid and press the START/PAUSE/

Unlock Lid button again to start the washer.

Chlorine Bleach

Do not overfill, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same

cycle with liquid chlorine bleach.

. Select cycle

Norrlrla_

Regular

Super Express

Regular Delicates

Heavy Duty

Super RinseJSpin

Drain I Spin

Clean Washer

Turn cycle knob to choose your wash cycle. For more

information, see "Cycle Guide".

7'. Select LOAD SiZE

9. Select options (on some models)

Medium

Extra ® _ _ , Deep

SmaU

Load Size

Select the load size setting most suitable for your load. Extra Small will add a low amount of water for smaller loads and

Deep Fill or Large will add the most amount of water for large or bulky loads, items need to move freely.

8. Select WASH TEMP Cool Warm

@ @

Two

Rinses

@ @

One Rinse

w/SOFTENER

Two Rinses

w/SOFTENER

Rinse £(

)

.... .................i ....

Rinse

Select the desired cycle options. If you are using fabric softener, be sure to select one of the Rinse with Softener options.

f|O._ Press START/PAUSE/Unlock Lid

to begin wash cycle

_ START

CANCEL

HOLD 3 SEC

PAUSE

UNLOCK LID

Wash Ternp

After selecting the load size, select the Wash Temp by turning knob to desired temperature. Ail rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Some cold water is added to save Whites and pastels

.or i

energy. This may be cooler than Durable garments your hot water heater setting.

\tVa r m zzl

Some cold water may be added, ::iBright colors so this will be cooler than what ::iModerate to light soils

your previous washer provided.

Cool

Warm water is added to assist ::iColors that bleed or in soil removal and to help fade

dissolve detergents.

::iLight soils

Heavy

soils

cold

Warm water may be added to ::iDark colors that bleed assist in soil removal and to help ::ior fade

dissolve

detergents.

iliLight soils

Press the START/PAUSE/Unlock Lid button to start the wash cycle. When the cycle has finished, the Cycle Complete

status light will light. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal

hooks, zippers, and snaps. Unlocking the ild to add garments

if you need to open the lid to add 1 or 2 missed garments: Press START/PAUSE/Unlock Lid; the lid will unlock once the washer

movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/

PAUSE/Unlock Lid again to restart the cycle. If lid Js left open for more than 10 minutes, the water win pump

out automatically.

WASHER MAINTENANCE

WATER iNLET HOSES

WASHER CARE

Replace inlet hoses after 5 years of use to reduce the risk of

hose failure. Periodically inspect and replace inlet hoses if buiges, kinks, cuts, wear, or leaks are found.

When repiacing your inlet hoses, mark the date of replacement on the iabei with a permanent marker.

NOTE: This washer does not include inlet hoses. See the 'qnstallation Instructions" for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

I. Always follow the detergent manufacturer's instructions

regarding the amount of detergent to use. Never use more than the recommended amount because that may increase

the rate at which detergent and soil residue accumulate inside your washer, which in turn may result

in undesirable odor.

2. Use warm and hot wash water settings sometimes (not exclusively cold water washes), because they do a better

job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer Read these instructions completely before beginning the

routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum,

once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may

otherwise accumulate in your washer. Cleaning the inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning

procedure: Recommended Cycle for Cleaning the Washer

Refer to the "Cycle Guide" for the optimal cycle for cleaning the inside of the washer. Use this cycle with aff:resh ® Washer

Cleaner or liquid chlorine bleach as described below. Begin procedure

1. afresh ® Washer Cleaner Cycle Procedure (Recommended for Best Performance):

a. Open the washer lid and remove any clothing or items.

b. Place an aff:esh ® Washer Cleaner tablet in the bottom

of the washer basket.

c. Do not place an affresh ® Washer Cleaner tablet

in the detergent dispenser.

d. Do not add any detergent or other chemical to the

washer when foiiowing this procedure.

e. Close the washer lid. f. Select the cycle recommended for cleaning the inside

of the washer.

g. Press the START/PAUSE/Unlock Lid button to start the

cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START!PAUSE!Unlock Lid once or

twice (depending on model). After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

2. Chlorine Bleach Procedure (Alternative): a. Open the washer lid and remove any clothing or items.

b. Add ] cup (236 mL) of liquid chlorine bleach to the

bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage

over time.

c. Close the washer lid. d. Do not add any detergent or other chemical to the

washer when foiiowing this procedure.

e. Select the cycle recommended for cleaning the inside of

the washer.

f. Press the START/PAUSE/Unlock Lid button to start the

cycle.

NOTE: For best results, do not interrupt cycle, if cycle must be interrupted, press START!PAUSE!Unlock Lid once or

twice (depending on model). After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

Cleaning the Dispensers After a period of using your washer, you may find some

residue buildup in the washer's dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel

dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable, if your

model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer Use a soft, damp cloth or sponge to wipe away any spills.

Use only mild soaps or cleaners when cleaning external washer surfaces.

iMPORTANT: To avoid damaging the washer's finish, do not use abrasive products.

f NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps..

1. Unplug or disconnect power to washer.

2. Turn off: water supply to washer, to avoid flooding due to water pressure surge.

f WINTER STORAGE CARE

iMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in

hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut off: both water faucets; disconnect and drain water inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on Rinse/Spin cycle for about 30 seconds to mix

antifreeze and remaining water.

3. Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1. Shut off: both water faucets. Disconnect and drain water

inlet hoses.

2. If washer will be moved during freezing weather, follow

Winter Storage Care directions before moving.

3. Disconnect drain from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose

from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

Z Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over JJdand down front of washer. Keep IJd taped until washer is placed in new location.

REINSTALLING/USING WASHER AGAIN

reinstall washer after non-use_vacation_ winter storage_

moving:

1. Refer to "Installation Instructions" to Iocate_ level_ and connect washer.

2. Before using again, run washer through the following recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter.

Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

2. Plug in washer or reconnect power.

3. Run washer through Casual cycle to clean washer and

remove antifreeze, if used. Use half the manufacturer's recommended amount for a medium=size load.

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

if you experience 1

Check the following for Feet may not be in contact with the Front and rear feet must be in firm contact with floor, and proper installation or floor and locked, washer must be level to operate properly.

see _'Using Your Washer" section. Washer may not be level.

Load could be unbalanced.

Possible Causes Solution

Check floor for flexing or sagging. If flooring is uneven, a 3/4" (19 mm) piece of plywood under your washer will reduce sound.

See "Level the Washer" in Installation Instructions. Load dry items in loose heaps evenly around basket wall.

Adding wet items to washer or adding more water to basket could unbalance washer.

Wash smaller loads to reduce imbalance. Do not tightly pack. Avoid washing single items.

Use Heavy Duty Regular cycle and Deep Fill or Large load size for oversized, non-absorbent items such as comforters or

poly-fllled jackets. See _'Cyde Guide" and "Using Your Washer" in this Use and

Care Guide.

Clicking or metallic noises

Gurgling or humming

Humming

Check the following for proper installation:

Washer won't run or fill, washer stops working

or wash light remains on (indicating that the washer was unable to fill

appropriately)

Objects caught in washer drain system.

Washer may be draining water.

Load sensing may be occurring.

Washer not level.

Fill hoses not attached tightly. Fill hose washers. Drain hose connection.

Check household plumbing for leaks or clogged sink or drain.

Washer not loaded as recommended.

Check for proper water supply.

Empty pockets before washing. Loose items such as coins could fall between basket and tub or may block pump. It may be

necessary to call for service to remove items.

It is normal to hear metal items on clothing such as metal snaps,

buckles, or zippers touch against the basket.

It is normal to hear the pump making a continuous humming

sound with periodic gurgling or surging as final amounts of water are removed during the Drain/Spin cycles.

You may hear the hum of the sensing spins after you have started the washer. This is normal.

Water may splash off basket if washer is not level. Tighten fill-hose connection. Make sure all four fill hose flat washers are properly seated.

Pull drain hose from washer cabinet and properly secure it to drainpipe or laundry tub.

Water can back up out of a clogged sink or drainpipe. Check all household plumbing for leaks (laundry tubs, drain pipe, water pipes, and faucets.)

Unbalanced loading can cause basket to be out of alignment and cause water to splash off tub. See "Using Your Washer" for

loading instructions.

Both hoses must be attached and have water flowing to inlet valve.

Both hot and cold water faucets must be turned on. Check that inlet valve screens have not become clogged.

Check for any kinks in inlet hoses, which can restrict water flow.

TROUBLESHOOTING

Electrical Shock Hazard

Plug into a grounded 3 prong ouUet. Do not remove ground prong. Do not use an adapter.

Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

First try the solutions suggested here

for assistance and to possibly avoid a service call.

if you experience l

Posslble Causes ! Solutlon

Washer won't run or fill, washer stops working

or wash light remains on (indicating that the

washer was unable to fill appropriately) (cont.)

Washer not draining/

spinning, loads are still wet or spin light remains on (indicating

that the washer was

unable to pump out

water within 10 minutes)

Check proper electrical supply.

Normal washer operation.

Washer may be tightly packed.

Small items may have been caught in pump or between basket and tub,

which can slow draining.

Use a cycle with a low spin speed.

The washer may be tightly packed or unbalanced.

Check plumbing for correct drain hose installation. Drain hose extends into

standpipe farther than 4.5" (114 ram).

Too much detergent causing suds to slow or stop draining and spinning.

Plug power cord into a grounded 3 prong outlet. Do not use an extension cord.

Ensure there is power to outlet. Reset a tripped circuit breaker. Replace any blown fuses.

NOTE: If problems continue, contact an electrician. Lid must be closed for washer to run.

Washer will pause during certain phases of cycle. Do not interrupt cycle.

Remove several items, rearrange load evenly in basket. Close lid and press START/PAUSE/Unlock Lid.

Do not add more than 1 or 2 additional items after cycle has started to avoid tightly packing or unbalancing.

Do not add more water to the washer. Empty pockets and use garment bags for small items.

Cycles with lower spin speeds remove less water than cycles with high spin speeds. Use the recommended cycle/speed spin

for your garment. To remove extra water in the load, select Drain!Spin. Load may need to be rearranged to allow even

distribution of the load in the basket. Tightly packed or unbalanced loads may not allow the washer

to spin correctly, leaving the load wetter than normal. Evenly arrange the wet load for balanced spinning. Select the Drain &

Spin cycle to remove excess water. See "Using Your Washer" for loading recommendations.

Check drain hose for proper installation. Use drain hose form and securely attach to drainpipe or tub. Do not tape over drain

opening. Lower drain hose if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from drain hose.

Always measure and follow detergent directions for your load. To remove extra suds, select Rinse/Spin. Do not add detergent.

if you experience

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

Possible causes

Solution

Dry spots on load High speed spins extract more

after cycle moisture than your previous washer.

wash or rinse temperatures

Load not rinsed Check for proper water supply.

Sand, pet hair, lint, Heavy sand, pet hair, lint, and

etc. on load after detergent or bleach residues may washing require additional rinsing.

Load is tangling Washer not loaded as recommended.

Not cleaning or removing stains

Check for proper water supply.Incorrect or wrong

Energy saving controlled

wash temperatures.

Using too much detergent.

Washer not loaded as recommended.

Using too low a load size/water level

selection.

Using too low a load size/water level

selection. Washer not loaded as recommended.

Adding detergent on top of load.

Using too low a load size/water level

selection.

The high spin speeds combined with air flow during the final spin can cause items near the top of the load to develop dry spots

during the final spin. This is normal. Make sure hot and cold inlet hoses are not reversed.

Both hoses must be attached to both washer and faucet, and have both hot and cold water flowing to inlet valve.

Check that inlet valve screens are not clogged. Remove any kinks in hoses.

ENERGY STAR<_>qualified washers use cooler wash and rinse water temperatures than traditional top-load washers. This includes

cooler hot and warm washes. Make sure hot and cold inlet hoses are not reversed.

Both hoses must be attached and have water flowing to the inlet valve.

Both hot and cold water faucets must be on.

Inlet valve screens on washer may be clogged.

Remove any kinks in the inlet hose. The suds from too much detergent can keep washer from

operating correctly. Always measure detergent and follow detergent directions based on load size and soil level.

The washer is less efficient at rinsing when load is tightly packed. Load garments in loose heaps evenly around the basket wall.

Load with dry items only. Use cycle designed for the fabrics being washed.

Add only 1 or 2 additional garments after washer has started. Choose a load size (water level) that matches the load being

washed. Add Two Rinses to the selected cycle.

See "Using Your Washer" section. Select a cycle with a slower wash action and spin speed; however,

items will be wetter than those using a higher speed spin. See the "Cycle Guide" to match your load with the best cycle.

Load garments in loose heaps evenly around the basket wall. Reduce tangling by mixing types of load items. Use the

recommended cycle for the type of garments being washed. Choose a load size (water level) that matches the load being

washed. Washer is less efficient at cleaning when load is tightly packed.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Add only 1 or 2 additional garments after washer has started. Add detergent, oxi products, and color-safe bleach to the

bottom of the basket before adding the load items. Choose a load size (water level) that matches the load being

washed.

If you experience 1

TROUBLESHOOTING

First try the solutions suggested here

for assistance and to possibly avoid a service call.

Possible Causes

Solution

Not cleaning or Using too much detergent. removing stains (cont.)

Not using correct cycle for fabric

type.

Not using dispensers.

Not washing like colors together.

Incorrect dispenser

operation

Fabric damage

Odors Monthly maintenance not done as

Lid locked light is The lid is not closed.

flashing A cycle was stopped or paused using

Single-dose laundry Adding laundry packet incorrectly. packet not dissolving

Clogged dispenser.

Sharp items were in pockets during wash cycle.

Strings and straps could have tangled.

Items may have been damaged before washing.

Fabric damage can occur if load is

tightly packed.

Liquid chlorine bleach may have been

added incorrectly.

Garment care instructions may not

have been followed.

recommended.

Using too much detergent.

the START/PAUSE/Unlock Lid button.

The suds from too much detergent can keep washer from operating correctly. Always measure detergent and follow

manufacturer's directions based on load size and soil level. Use a higher soil level cycle option and warmer wash temp to

improve cleaning. Use Heavy Duty Super or Normal Super cycle for tough cleaning

(on some models). See the "Cycle Guide" to match your load with the best cycle.

Use dispensers to avoid chlorine bleach and fabric softener staining (on some models).

Load dispensers before starting a cycle. Select with Softener when using fabric softener.

Avoid overfilling. Do not add products directly onto load.

Wash like colors together and remove promptly after the cycle is complete to avoid dye transfer.

Load dispensers before starting a cycle.

Use only liquid chlorine bleach in the bleach dispenser. Use only fabric softener in the fabric softener dispenser.

Empty pockets, zip zippers, and snap or hook fasteners before washing to avoid snags and tears.

Tie all strings and straps before starting wash load. Mend rips and broken threads in seams before washing.

Load garments in loose heaps evenly around the basket wall. Load with dry items only.

Use cycle designed for the fabrics being washed. Add only 1 or 2 additional garments after washer has started.

Do not pour liquid chlorine bleach directly onto load. Wipe up bleach spills.

Undiluted bleach will damage fabrics. Do not use more than recommended by manufacturer.

Do not place load items on top of bleach dispenser when loading and unloading washer.

Always read and follow garment manufacturer's care label instructions. See the "Cycle Guide" to match your load with the best cycle.

See _Washer Care" in Washer Maintenance. Unload washer as soon as cycle is complete.

Be sure to measure correctly. Always follow the manufacturer's directions.

See _Washer Care" section. Close the lid. The washer will not start or fill with the lid open.

The washer may still be spinning. The lid will not unlock until the basket has stopped spinning. This may take several minutes if

washing large loads or heavy fabrics. Be sure laundry packet is added to washer basket before adding

clothes. Do not add packet to dispensen Follow the manufacturer's instructions to avoid damage to your garments.

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