Kenmore 11023102310, 11022102310, 11020102312, 11020102311, 11020102310 Owner’s Manual

Use & Care Guide

Guide d'Utilisation et d'Entretien

English / Fran_ais

Table of Contents / Table des mati_res ......2

ModeJs/Mod6Jes: 20102 _

............®reuse

¢__ color numllber_ le num@o de la couMeur

P/N W10560159C Sears Brands Management Corporation

Hoffman Estates, IL 60179 U.S.A.

www.kenmore.com

www.sears.com Sears Canada inc.

Toronto, Ontario, Canada MSB 2C3 www.sears.ca

'e _essu$

Table of Contents

Table des mati_res

WASHER SAFETY .............................................................. 2

WHAT'S NEW UNDER THE LID? .................................... 3

CONTROL PANEL AND FEATURES ............................... 4

CYCLE GUIDE .................................................................... 5

USING YOUR WASHER ................................................... 6

WASHER MAINTENANCE ............................................... 9

TROU BLESHOOTI NG ...................................................... 11

PROTECTION AGREEMENTS ........................................ 15

WARRANTY ...................................................................... 15

ASSISTANCE OR SERVICE............................. Back Cover

SleCURITIe DE LA LAVEUSE........................................... 16

QUOI DE NEUF SOUS LE COUVERCLE? .................. 17 TABLEAU DE COMMANDE ET

CARACTF_RISTIQUES ..................................................... 17

GUIDE DE PROGRAMMES .......................................... 19

UTILISATION DE LA LAVEUSE.................................... 20

ENTRETIEN DE LA LAVEUSE....................................... 23

DEPANNAGE ................................................................. 26

CONTRATS DE PROTECTION ..................................... 31

GARANTIE ...................................................................... 31

ASSISTANCE OU SERVICE .............. Couverture arri_re

WASH ER SAFETY

Your safety and the safety of others are very important.

We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol. This symbol alerts you to potential hazards that can kill or hurt you and others.

All safety messages will follow the safety alert symbol and either the word "DANGER" or "WARNING." These words mean:

You can be killed or seriously injured if you don't immediately follow instructions.

You can be killed or seriously injured if you don't

follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

iMPORTANT SAFETY iNSTRUCTiONS

WARNING: To reduce the risk of fire, electric shock, or injury to persons when using the washer, follow basic precautions,

including the following:

[] Read all instructions before using the washer. [] Do not wash articles that have been previously cleaned

in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, other flammable, or explosive

substances as they give off vapors that could ignite or explode.

[] Do not add gasoline, dry-cleaning solvents, or other

flammable, or explosive substances to the wash water. These substances give off vapors that could ignite or

Do not allow children to play on or in the washer. Close supervision of children is necessary when the washer is used

near children.

Before the washer is removed from service or discarded,

remove the door or lid.

[] Do not reach into the washer ifthe drum, tub or agitator is

moving.

[] Do not install or store the washer where it will be exposed to

the weather.

explode.

[] Under certain conditions, hydrogen gas may be

produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS

EXPLOSIVE. if the hot water system has not been used for such a period, before using the washing machine, turn on all hot water faucets and let the water flow from each for several minutes. This will release

[] Do not tamper with controls. [] Do not repair or replace any part of the washer or attempt any

servicing unless specifically recommended in this manual or in

published user=repair instructions that you understand and have the skills to carry out.

[] See "Electrical Requirements" located inthe installation

instructions for grounding instructions.

any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

SAVE THESE iNSTRUCTiONS

State of California Proposition 65 Warnings: WARNING: This product contains one or more chemicals known to the State of California to cause cancer. WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other

reproductive harm.

WHAT'S NEW UNDER THE LiD?

Your new washer will operate differently than your past agitator-style washer.

Lid Lock 0

Toallow for higher spin speeds, the lid will lock and the

Lid Locked light will turn on. When this light islit, the lid is locked and cannot be opened. When this light is blinking, the washer is paused. When this light isoff, the lid can be

opened. After a cycle is started, water will enter washer and then lock. If you need to open the lid to add a garment

after this point, you must press START/PAUSE/Unlock Lid and wait for the lid to unlock. The lid will only unlock after

washer movement has stopped. Depending on when in

the cycle you try to pause, it may take several seconds to several minutes for the lid to unlock. Press START/PAUSE/

Unlock Lid to resume the cycle.

iMPORTANT: * After the washer basket fills to the selected water level, the lid must be closed before the wash cycle can start.

If filling stops with the lid open, close lid and press START button.

Sensing

This washer will perform a series of spins to check for load balance. During this time, a series of clicks and a whirring noise signal that sensing technology is determining if there is an off=balance load.

Sounds

<:ilml

At different stages of the wash cycle, you may hear sounds and pauses that are different from those of your previous washer. For example, you may hear a clicking and hum at the beginning of the cycle as the lid lock goes through a self-test. There will be different kinds of humming and whirring sounds as the agitator tests for load balance or

moves the load. And, sometimes, you may hear nothing

at all as the washer allows time for clothes to soak.

Small/ Medium/ FCr o_lh/e Warm/

Petite Moyenne Ti&de

,_,_ Cold/ _ Hot/

CONTROL PANEL AND FEATURES

Heavy Duty/ Dehcats

Se,,,ioei._e.,oruff 11 II __ _, w, /

Normal

R°g_la_g°l_°_Casual/

Regular/R_gulier Dellcates/

sop Tout.aller

Load Size/ Wash Temp/

Taille de brassie Temperature de lavage

s_ms 3oo s_l_s 3oo

Not all features and options are available on all models.

LOAD SiZE

Select the setting most suitable for your load. Extra Small will add a low amount of water for smaller loads and Large will

add the most amount of water for large or bulky loads. Items need to move freely. Tightly packing the load can lead to

poor cleaning performance, and may increase wrinkling and tangling.

WASH TEMP

Wash Temp senses and maintains uniform water temperatures

by regulating incoming hot and cold water.

Select a wash temperature based on the type of fabric and soils being washed. For best results and following the garment

label instructions, use the warmest wash water safe for your

fabric. " On some models and cycles, warm and hot water may be

cooler than your previous washer.

* Even in a cold and cool water wash, some warm

water may be added to the washer to maintain a minimum temperature. All rinses are cold.

WASH CYCLE KNOB

Use the Wash Cycle knob to select cycles on your washer. See "Cycle Guide" for detailed descriptions of cycles.

START/PAUSE/Unlock Lid button

Press to start the selected cycle; press again to pause the cycle and unlock the lid.

NOTE: if the washer is spinning, it may take several minutes to unlock the lid. Press and hold for 3 seconds to cancel a cycle.

Appearance may vary.

CYCLE STATUS LIGHTS iNDICATOR

S_NSING/ WASH/ _INS_/ SPIN/ COMFtETE/ LOCKED/

CD CED CEDCE) CD CE)

The Cycle Status Lights show the progress of a cycle. At each stage of the process, you may notice sounds or pauses that

are different from traditional washers.

SENSING

When the START/PAUSE/Unlock Lid button is pressed, the washer will fiJJto the selected water level, if the lid is

closed when the machine is done filling the JJd wJJJ Jack and the machine will begin operation.

If the lid is open when the water stops entering the machine, the cycle will not begin until the Hd has been

closed and the START/PAUSE/Unlock Lid button is pressed. If the cycle has not been started within 10 minutes of the

water filling the washer, the washer wJJJpump out the water.

NOTE: Avoid opening lid during sensing phase. The sensing process will start over when the washer is restarted. The

sensing light may also come on during the Soak and Wash portions of the cycle. This is normal. To restart the washer

after the lid has been opened press start.

WASH

You will hear the agitator moving the load. The motor

sounds may change at different stages in the cycle. The wash time is determined by the selected soil level.

RINSE

You will hear sounds similar to the wash cycle as the

washer rinses and moves the load. You may hear the motor turning on briefly (short hum) to move the basket while

filling. Some cycles use spray rinsing. After draining and spinning

out wash water, the washer will continue to spin and spray in rinse water for the entire rinse time.

Super

_. p./ ...................._._s_./ °_'_=7.'_%_&_.....

START

SPIN

The washer spins the load at increasing speeds for proper water removal, based on the selected cycle

and spin speed.

CYCLECOMPLETE

Once the cycle is complete, this light will come on. Remove the load promptly for best results.

CYCLE GUIDE

For best fabric care, choose the cycle that best fits the load being washed. Recommended settings for best performance are shown in Bold.

Not all cycles and options are available on all models.

LID LOCKED

To allow for higher spin speeds, the lid

will lock and the Lid Locked light will turn on. When this light is lit, the lid is locked and cannot be opened. When this light is

blinking, the washer is paused. When this light is off, the lid can be opened.

If you need to open the lid, press START/ PAUSE/Unlock Lid. The lid will unlock once the washer

movement has stopped. This may take several minutes if

the load was spinning at high speed. Press START/PAUSE/

Unlock Lid again to resume the cycle.

DEMARRAGE

......_AUS_......

ANNULER

_ START

Heavily soiled

fabrics

Sturdy fabrics, colorfast items, towels, sheets, jeans

Large items such as sheets, small comforters, jackets

Cottons, linens, and

mixed garment

loads

No-iron fabrics, cottons, perm press,

linens, synthetics

Machine-wash silks,

lingerie, washable

WOOLS

No clothes in washer

Swimsuits and items

requiring rinsing without detergent

Hand-wash items or dripping wet items

_AII rinses are cold.

Heavy Duty

Super

Heavy Duty

Regular

Normal Super

Normal Regular

Casual

Delicates

Clean Washer

Rinse/

Spin

Drain/

Spin

Hot

Warm

Cool Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool Cold

Hot

Warm

Cool

Cold

Hot

Warm

Cool

Cold

Hot

Cold

N/A

High

Low

High

Use this cycle for heavily soiled white fabrics.

Use this cycle for normally soiled or sturdy fabrics. Use this cycle for cleaning the interior of the washer. See "Washer

Care."

Use this cycle for heavily soiled cottons and mixed fabric loads.

Use this cycle for normally soiled cottons and mixed fabric loads.

Use this cycle to wash loads of no-iron fabrics such as sport shirts, blouses, casual business clothes, permanent press, and

blends.

Use this cycle to wash lightly soiled garments indicating "Machine Washable Silks" or "Gentle" cycle on the care label Place small items in mesh garment bags before washing.

Use this cycle every 30 washes to keep the inside of your washer fresh and clean. This cycle uses a higher water level. Use with liquid chlorine bleach to thoroughly clean the inside of your washer. This cycle should not be interrupted. See

"Washer Care." iMPORTANT: Do not place garments or other items in the

washer during the Clean Washer cycle. Use this cycle with an empty wash tub.

Combines a rinse and spin for loads requiring an additional rinse cycle or to complete a load after power interruption. Also use for loads that require rinsing only.

This cycle uses a spin to shorten drying times for heavy fabrics or special-care items washed by hand. Use this cycle to drain washer after canceling a cycle or completing a cycle after a power failure.

USING YOUR WASHER

Fire Hazard

Never place items in the washer that are dampened with gasoline or other flammable fluids.

No washer can completely remove oil. Do not dry anything that has ever had any type of oil on

it (including cooking oils). Doing so can result in death, explosion, or fire.

Sort and prepare your laundry

* Empty pockets. Loose change, buttons, or any small obiect

can pass under the agitator and become trapped, causing unexpected sounds.

* Sort items by recommended cycle, water temperature,

and colorfastness.

* Separate heavily soiled items from lightly soiled.

Separate delicate items from sturdy fabrics. Do not dry garments if stains remain after washing, because

heat can set stains into fabric.

• Treat stains promptly. Close zippers, fasten hooks, tie strings and sashes, and remove

non-washable trim and ornaments. Mend rips and tears to avoid further damage to items

during washing.

Helpful Tips:

* When washing water-proof or water-resistant items, load

evenly.

* Use mesh garment bags to help avoid tangling when washing

delicate or small items.

* Turn knits inside out to avoid pilling. Separate lint=takers from

lint-givers. Synthetics, knJts_and corduroy fabrics wJJJpick up lint from towels, rugs, and chenille fabrics.

NOTE: Always read and follow fabric care labels instructions to avoid damage to your garments.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter.

Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

Add laundry products

Add a measured of amount of detergent or single-dose laundry packet into the basket.

If using OxJ-type boosters, color-safe bleach, or fabric softener crystals, add to the bottom of the washer basket before adding clothes.

NOTE: Follow the manufacturer's instructions to determine the amount of laundry products to use.

3. Load laundry into washer

Load garments in loose heaps evenly around basket wall. For best results, do

not pack the load tightly. Do not wrap large items such as sheets around the

agitator; load them in loose piles around the sides of the basket. Try mixing

different sized items to reduce tangling.

iMPORTANT: Do not tightly pack or force items into washer. Items need to move freely for best cleaning

and to reduce wrinkling and tangling.

to Wash Load

During the final rinse, wait until the washer has completed filling, press the START/PAUSE/ Unlock Lid button to pause the washer. Lift the lid and add the measured recommended

amount of liquid fabric softener. Do not allow liquid fabric softener to spill, splash, drip, or

run into the basket or on load. Do not use more than the recommended amount. Close the lid and press the START/PAUSE/

Unlock Lid button again to start the washer.

4. Add liquid chlorine bleach

to dispenser

Chlorine Bleach

Do not overfill, dilute, or use more than 1 cup (250 mL). Do not use color-safe bleach or Oxi products in the same

cycle with liquid chlorine bleach.

. Select cycle

Normal

Regular/R_guiier

Super

Regular/R_gulier

Heavy Duty/

Service intense

Super

Drain Spin/ Rinse Spin/

Vidange Ringagel

Essorage Essorage

Turn cycle knob to choose your wash cycle. For more information, see "Cycle Guide".

Clean Washer/

Nettoyage de la maveuse

Z Select LOAD SIZE

Small! Medium/

Petite Moyenne

® @

Extra Small/® e Large/

Tr_s petite Grande

Load Size//

Taille de brassie

Select the load size setting most suitable for your load. Extra Small will add a low amount of water for smaller loads and

Large will add the most amount of water for large or bulky loads. Items need to move freely.

8. Select WASH TEMP

Coom/ Warm/

FraTche Tilde

Cold/ Hot/ Froide f7 _x Chaude

@ @

9. Press START/PAUSE/Unlock Lid

to begin wash cycle

DEMARRAGE

0_v3A_UcsE......

ANNULER

MAINTENIR 3 S

START

PAUSE

UNLOCK LID

CANCEL

HOlD 3 SEC

Press the START/PAUSE/Unlock Lid button to start the wash cycle. When the cycle has finished, the Complete status light

wJJJlight. Promptly remove garments after cycle has completed to avoid odor, reduce wrinkling, and rusting of metal hooks,

zippers, and snaps. Unlocklng the ffd to add garments

If you need to open the lid to add 1 or 2 missed garments: Press START/PAUSE/Unlock Lid; the lid will unlock once the washer

movement has stopped. This may take several minutes if the load was spinning at high speed. Then close lid and press START/

PAUSE/Unlock Lid again to restart the cycle. If lid is left open for more than 10 minutes, the water wJJJpump

out automatically.

Wash Temp/

Temperature de lavage

After selecting the load size, select the Wash Temp by turning knob to desired temperature. Ail rinses are tap cold.

NOTE: Always read and follow fabric care label instructions to avoid damage to your garments.

Wash Temp Suggested Fabrics Hat

Some cold water is added to save Whites and pastels energy. This may be cooler than Durable garments

your hot water heater setting.

Warm

Heavy soils

Some cold water may be added, Bright colors so this wJJJbe cooler than what Moderate to light soils

your previous washer provided.

Cool _i_ Warm water is added to assist i Colors that bleed or

in soil removal and to help ....fade dissolve detergents. Light soils

Cold

Warm water may be added to Dark colors that bleed

assist in soil removal and to help or fade

dissolve detergents. Light soils

WASHER MAINTENANCE

WATER iNLET HOSES

WASHER CARE

Replace inlet hoses after 5 years of use to reduce the risk of

hose failure. Periodically inspect and replace inlet hoses if buiges, kinks, cuts, wear, or leaks are found.

When repiacing your inlet hoses, mark the date of replacement on the iabei with a permanent marker.

NOTE: This washer does not include inlet hoses. See the 'qnstallation Instructions" for more information.

WASHER CARE

Recommendations to Help Keep Your Washer Clean and Performing at its Best

I. Always follow the detergent manufacturer's instructions

regarding the amount of detergent to use. Never use more than the recommended amount because that may increase

the rate at which detergent and soil residue accumulate inside your washer, which in turn may result

in undesirable odor.

2. Use warm and hot wash water settings sometimes (not exclusively cold water washes), because they do a better

job of controlling the rate at which soils and detergent accumulate.

3. Always leave the washer lid open between uses to help dry out the washer and prevent the buildup of odor-causing residue.

Cleaning Your Top Loading Washer Read these instructions completely before beginning the

routine cleaning processes recommended below. This Washer Maintenance Procedure should be performed, at a minimum,

once per month or every 30 wash cycles, whichever occurs sooner, to control the rate at which soils and detergent may

otherwise accumulate in your washer. Cleaning the inside of the Washer

To keep your washer odor-free, follow the usage instructions provided above, and use this recommended monthly cleaning

procedure: Recommended Cycle for Cleaning the Washer

Refer to the "Cycle Guide" for the optimal cycle for cleaning the inside of the washer. Use this cycle with aff:resh ® Washer

Cleaner or liquid chlorine bleach as described below. Begin procedure

1. afresh ® Washer Cleaner Cycle Procedure (Recommended for Best Performance):

a. Open the washer lid and remove any clothing or items.

b. Place an aff:esh ® Washer Cleaner tablet in the bottom

of the washer basket.

c. Do not place an affresh ® Washer Cleaner tablet

in the detergent dispenser.

d. Do not add any detergent or other chemical to the

washer when foiiowing this procedure.

e. Close the washer lid. f. Select the cycle recommended for cleaning the inside

of the washer.

g. Press the START/PAUSE/Unlock Lid button to start the

cycle.

NOTE: For best results, do not interrupt cycle. If cycle must be interrupted, press START!PAUSE!Unlock Lid once or

twice (depending on model). After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

2. Chlorine Bleach Procedure (Alternative): a. Open the washer lid and remove any clothing or items.

b. Add ] cup (236 mL) of liquid chlorine bleach to the

bleach compartment.

NOTE: Use of more liquid chlorine bleach than is recommended above could cause washer damage

over time.

c. Close the washer lid. d. Do not add any detergent or other chemical to the

washer when foiiowing this procedure.

e. Select the cycle recommended for cleaning the inside of

the washer.

f. Press the START/PAUSE/Unlock Lid button to start the

cycle.

NOTE: For best results, do not interrupt cycle, if cycle must be interrupted, press START!PAUSE!Unlock Lid once or

twice (depending on model). After the cycle has stopped, run a RINSE/SPIN cycle to rinse cleaner from washer.

Cleaning the Dispensers After a period of using your washer, you may find some

residue buildup in the washer's dispensers. To remove residue from the dispensers, wipe them with a damp cloth and towel

dry. Do not attempt to remove the dispensers or trim for cleaning. The dispensers and trim are not removable, if your

model has a dispenser drawer, however, remove the drawer and clean it before or after you run the Clean Washer cycle. Use an all-purpose surface cleaner, if needed.

Cleaning the Outside of the Washer Use a soft, damp cloth or sponge to wipe away any spills.

Use only mild soaps or cleaners when cleaning external washer surfaces.

iMPORTANT: To avoid damaging the washer's finish, do not use abrasive products.

f NON-USE AND VACATION CARE

Operate your washer only when you are home. If moving, or not using your washer for a period of time, follow these steps..

1. Unplug or disconnect power to washer.

2. Turn off: water supply to washer, to avoid flooding due to water pressure surge.

f WINTER STORAGE CARE

iMPORTANT: To avoid damage, install and store washer where it will not freeze. Because some water may stay in

hoses, freezing can damage washer. If storing or moving during freezing weather, winterize your washer.

To winterize washer:

1. Shut off: both water faucets; disconnect and drain water inlet hoses.

2. Put 1 qt. (1 L) of R.V.-type antifreeze in basket and run washer on Rinse/Spin cycle for about 30 seconds to mix

antifreeze and remaining water.

3. Unplug washer or disconnect power.

TRANSPORTING YOUR WASHER

1. Shut off: both water faucets. Disconnect and drain water

inlet hoses.

2. If washer will be moved during freezing weather, follow

Winter Storage Care directions before moving.

3. Disconnect drain from drain system and drain any remaining water into a pan or bucket. Disconnect drain hose

from back of washer.

4. Unplug power cord.

5. Place inlet hoses and drain hose inside washer basket.

6. Drape power cord over edge and into washer basket.

Z Place packing tray from original shipping materials back

inside washer. If you do not have packing tray, place heavy blankets or towels into basket opening. Close lid and place tape over JJdand down front of washer. Keep IJd taped until washer is placed in new location.

REINSTALLING/USING WASHER AGAIN

reinstall washer after non-use_vacation_ winter storage_

moving:

1. Refer to "Installation Instructions" to Iocate_ level_ and connect washer.

2. Before using again, run washer through the following recommended procedure:

To use washer again:

1. Flush water pipes and hoses. Reconnect water inlet hoses.

Turn on both water faucets.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet. Do not remove ground prong. Do not use an adapter.

Do not use an extension cord. Failure to follow these instructions can result in death,

fire, or electrical shock.

2. Plug in washer or reconnect power.

3. Run washer through Casual cycle to clean washer and

remove antifreeze, if used. Use half the manufacturer's recommended amount for a medium=size load.

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